A light in the unit would be great
Leonard Rempe | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Riverhead NY
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy, Friendly and fast in and out! They even have super clean self storage at a great price with no hidden fees. I confirmed they do not raise your rent every few months like every other self storage place in the area. Its the real deal! Thanks!
Michael NadrausThere’s great
Jamie FarezI ask for hand truck 2 of them and they where not In The truck then you guys charged my card $167 then send me a email with $94 dollars I won’t the rest of my money
Jose FloresEveryone was incredibly kind and helpful. cleared the snow off the truck before I started driving. Would 100% use again. Truck ran great, heating inside cab was toasty. Very thankful for the convenience of UHaul services
Lisandra Caraballo | Overall ExperienceStorage was great, but it took a little long to return the unit.
SARAH BABIONE | Overall ExperienceGreat friendly staff !
james smith | Overall ExperienceGreat guys to deal to deal with. Thank you.
KENT VALADEZ | Overall Experiencenothing. friendly and informative
olivia garrettGreat service truck.was.new
JOSEPHMICHAEL PETERSThe staff is wonderful! Helpful, knowledgeable, and respectful! Thank you for a great experience.
Lauren McKissick | Overall ExperienceCoursty customer service
Abdul MajidYou are Doing Great,We appreciate the Service and Efficient Helpful Employee's We have had your service many times and will continue for future rentals,ThankYou Debby and Bob Kortright.I Love your box's and Tape and packing supplies too.All Good Quality!!!!!
ROBERT KORTRIGHTNice staff and facility
james smith | First ImpressionsGreat customer service
ARIEL FUENTES | Overall ExperienceThe entire rental process from beginning to end was perfect. The staff was friendly and extremely helpful. I would highly recommend.
THOMAS CRAWFORDUsed this facility twice and great service from the helpful gentleman
Jacqueline Martin | Overall ExperienceI thought everything was great. When I dropped off the van I said I would use them next time I needed a rental
james lavalleManager Robert Wagner was very helpful.
Kevin Downes | First ImpressionsHelpful staff. Store was open a few minutes early which helped to get a busy moving day get started on time. Van was clean and well maintained. Great location
Brian fucigna- a great place
robert ibsen | First ImpressionsAfter returning the van I was told I had to wait outside in the rain during the inspection. Do you think I want to steal something from your store because I’m a little darker ??
louis nunezVery satisfied
ANTHONY ADAMS | First ImpressionsI have had a storage unit at U-Haul since June, 2016. During that 7 years I have found their units excellent. It was always well maintained. It always felt save. During the 7 years, there was only two price increases. Their hours were always great for access. They opened at 5am. I could always go before work. They were open late as well. Their help was great during my last move and their prices for boxes & bubble wrap were much cheaper than Staples. Plus they buy back any unused boxes at the same price as they sold them. I would definitely recommend them and if I ever need a storage unit again, they will be my first choice.
MICHAEL KLINGHOFFER | Overall ExperienceI highly recommend UHAUL in Riverhead . I felt very secure in having my personal belongings being safe and cared for in this storage facility. The manager and his crew are very accommodating and helpful. Thank you Rosalie Medina
Rosalie Medina | First ImpressionsI haven’t moved in yet, but from what I witness this far I’m quite sure I’m not gonna have any problems . Everyone was courteous and polite and my unit was clean.
Mary faines | First ImpressionsWow! This place is perfect for anyone looking to store household items or business inventory, the staff was so helpful and kind, love the space, super clean and perfect for me! Rob and his staff run a great store!
Estuardo Ramirez | First ImpressionsEverything was perfect. I can not thank the staff enough.
Eddie Perodin | Overall ExperienceHe was a nice guy to work with: professional too.
Patrick WalterClean, kind and helpful
Jacqueline Martin | Overall ExperienceRyan was a terrific friendly customer service staff member
Linda Vecchio | First ImpressionsBob was an incredible help for my move and my storage needs Big thank you to him And his professionalism Best Christine
christein grossman | First ImpressionsUnits need better lighting. The motion sensor lighting turns off if you are inside your unit and you are left in the dark
Angela Blanchard | Overall ExperienceLet them know whoever is picking up truck needs to have charge card in hand…my son picked up the truck for me and you wanted charge card for reservation which I had..my son had to put it on HIS card..otherwise everything went well..I now owe my son the money for the rental…
MARGARET HURSTExcellent experience in every way.
Jamie DAYSteering was not at all acceptable on truck.
BRIAN DEONIt was quick and easy
THERESE SCOFIELD | First ImpressionsRep behind the counter was polite , calm , and helpful. It was first thing in the morning with a crowd. Guy just remained calm and still very polite. You just don't see a professional like that too often anymore.
David OkulaFacility was very clean and well maintained.
Korinthia Magee | First ImpressionsThe people here couldn't be more helpful, accommodating and efficient. My experience from beginning to end was always pleasant and easy. Id definitely recommend or use again.
Whitcombe Garden & farm | Overall ExperienceThe only thing that could be helpful is a motion operated light inside the rental unit. Perhaps one that will turn off automatically when no movement is detected. Just in case tenant forgot to turn light off when leaving. Staff was great.
Brenda Masciale | Overall ExperienceStaff members were great. Friendly and helpful.
Martine Stern | Overall ExperienceScott was great and the other 2 gentlemen were as well. My storage unit was convenient and well light clean and easy to access. I would definitely recommend this storage center to anyone. Thank you guys again you were all so helpful and pleasant!!
Rebecca Smith | Overall ExperienceGreat service,would use again
Michael Norkelun | Overall ExperienceToo expensive
Jamie Fink | Overall ExperienceGreat staff! Unclear if climate controlled space is climate-controlled. It was 100 degrees inside.
THOMASW IV WATTS | First ImpressionsThey were extremely helpful and answered all of my questions!
Jill MatosOffice staff were extremely helpful, cooperative, and congenial. Thank you
John Newman | Overall ExperienceI like to point out that Scott from the Calverton office was extremely polite and helpful and a pleasure to talk to! Also having the carts in each building is very convenient when moving in as well as moving out appreciate the thought for having that lined up thank you. William C. Van Helmond
William Vanhelmond | Overall ExperiencePerson at Calverton Desk He's an Amazing Guy
Silvia Quesada Hildago | First ImpressionsScott was an absolute pleasure to deal with when I picked up the trailer. You have a gem in him! Dropping the trailer off was super easy. Rob is a great guy to deal with. Overall I’m beyond completely satisfied with my experience at this location. I will definitely use them anytime I need a truck or trailer moving forward.
Robert GraygorRobert was excellent in helping me handle the trailer pickup and drop-off. Couldn't recommend them enough.
Justin SinclairI found Everyone at this uhaul store to be very professional/ courteous especially Scott. He went above and beyond to make sure we had everything we needed will definitely used this store again.
Gwendelyn ArtisInterior lighting within units could be improved
Jerry Careri | Overall ExperienceThe agent Scott Sessions was wonderful. He was extremely helpful and a pleasure to deal with. Your company should be proud to have an employee like Scott.
MARIODOMINIC BOCCABELLANothing. Great customer service!
STACYDIANA NARDELLIEasy to set up online, easy access, clean plus a convenient moving van and Rob the mgr, was professional, nice, answered all my questions. So far, good experience overall. Recommend
dan ferrara | First ImpressionsTruck didn't start but the staff was very accommodating. They made up for the bad experience.
LINDA WATERSThe storage unit was very clean and had convenient Access. The staff was wonderful & very helpful.
Patricia Kelly | Overall ExperienceStaff was very friendly and van that I rented was clean and worked perfectly for my need.
FRANCISCO JR RIVERAGreat customer service, would definitely recommend to friends and use again. Best Uhaul Storage facilitaty I’ve ever used.
JOSEPHPATRICK NEWMANExcellent service
DANIELJ SACKOWITZThe service person at the counter when truck was returned really lacked customer service skills. He was grouchy and rude
WILLIAM AITKENThe guy in the office dis a great Job, the best service, I am so happy about that, excellent service.
JOSHUAMANUEL LOPEZFriendly and accommodating staff. The facility is secure, clean and well maintained. Highly recommended.
Dean Fritscher | Overall ExperienceRob was always helpful and runs the facility really well.
DANIEL DELUCA | Overall ExperienceI booked a rental that was confirmed for 6:30am Sep 25 at: FANNING & BRUSH 4359 SOUND AVE RIVERHEAD,NY 11901 When I arrived, the facility was closed, they had not enabled 24/7 share access for me to get the vehicle and I had to wait on hold for an agent at u-haul for over 30min. The agent rebooked more for the Calverton location. The Calverton service was fine, but I was 90min behind my scheduled time to move in two towns and had to pay movers more than contracted because of all the delays. This was an absolutely terrible experience with u-haul and I will actively dissuade friends and family from using the service in the future!
Kristen LeoneGreat manager!
Ian ViolaFriendly and helpful staff, A pleasure to do business with.
Martin Brall | First ImpressionsFix this leak... its terrible I spent 6 months wrapping and packing items only now to have to unpack all the wet ones and make sure none of my items got damage and now have to repack them
Johnny DavisVery happy that I chosed U-Haul Moving and Storage Of Riverhead.
Virginia Schick | First ImpressionsAlways a pleasure to work with.
Deirdre Barca | Overall ExperienceSpecial thank you to Scott!!! He is a great asset to your operation.
Margaret Duarte | Overall ExperienceExcellent service.Scott was the man who handled the transaction. Knows his stuff,pleasure to work with.
RONALDA RANDONThe truck I use could use a little front-end work, the steering was loose and made the truck wander out of Lane.
marcus nunziataThe attendant was very friendly and helpful
DAVIDMICHAEL ANGEVINEStaff is friendly & professional
Joseph Sullivan | Overall ExperienceTo the dealer, ask customer for updated/correct email!!! If Uhaul truly cared what the customer's input was, my email would not be connected to this customer, PLEASE REMOVE MY EMAIL FROM THIS CUTOMER!!! THIS IS NOT THEIR EMAIL/UPDATE WITH CORRECT EMAIL!!! U-MOS!!!
EDWARD LASPINARobert was polite, helpful and patient. The unit was clean. We have yet to move our items in to our unit, but all seems in order.
Emma Culbert | First ImpressionsEasy to move in and friendly staff to help when needed.
David Askie | First ImpressionsI wish there was not the extra fee for 24 hour access.
Theresa Cahill | First ImpressionsChristine set me up yesterday Tuesday 11th for my site B 138. 5x5 room She was so professional. Helpful. Kind. Caring and made working with uhaul again so easy. She is the Best!
Katrina Fortuna | First ImpressionsScott customer Service was outstanding. He took excellent care of me. And everyone that helped me over the phone was outstanding too !!! 5 stars !!!!
Edward Bimonte | First ImpressionsI would have perfected a Ford 250 instead of gmc
ROBERTK IBSENThe front desk staff are very courteous and respectful. Great people.
Gregory Hopper | Overall ExperienceAlways Helpful And Accommodating for my Needs,Never have to wait,the service is Great and highly recommend this location,the people who work there are knowledgeable and pleasant.
ROBERT KORTRIGHTThe experience has been Good!!We keep coming back,you are close to me and very dependable,I highly recommend the company U Haul for vans and supplies.Thank You,Kortright Family.
ROBERT KORTRIGHTMy only criticism is the lack of lighting in the storage units.
Jerry Careri | First ImpressionsScott was a great guy and our check in process was wonderful because of him!
Lisa Douglas | First ImpressionsEverything went smoothly and the service couldn't have been better.
WALTER LAWRENCEThank you UHaul for taking care of my storage needs while our future home was being built. You have went above and beyond and I will most definitely use your service again in the future.
Elizabeth Ouellette | Overall ExperienceAlways friendly and courteous staff. Units both exterior and interior units are clean and dry. Temperature controlled interior units are very helpful and useful. Well maintained facility for the year or so we were there till we found a house
Mark Sylva | Overall ExperienceScott helped use with everything . A really nice guy and made our experience very easy. We left the facility very excited about our storage unit.
Judith Zerille | First ImpressionsManager is super nice and helpful. He is an asset to the company.
JOSEPH Decristofaro | Overall ExperienceBoth Scott and Robert were helpful and make renting storage easy and unit was easy to locate and very clean. Gates opened and closed fine, cards worked. Happy moving stuff into storage experience.
Lloyd Simon | First ImpressionsVery patient attendant
Carolyn ChichesterWhole process is very simple. The van was in great shape and perfect for moving the couch and other assorted items. We definitely do it again.
Steve FowlerNothing,always a great experience
danielle williamsRob was very helpful and very attentive to our needs it was a very smooth process. we would hope to get a second unit when available so we can move other furniture to your storage then a competitor which is not half as clean and easy accessibility like yours.
James Waters | First ImpressionsI think all the guy say was perfectly clear i understan everything very fast all process
GLORIA FLORES ALVAREZRobert was very helpful and kind. Always a pleasure to deal with. Thank you! The process was easy. Convenient location for me.
MADELINE COTTO | First ImpressionsThe Staff is excellent and efficient ,with all my needs.I appreciated how fast this was all completed.There was no surprises with additional fees.I would highly recommend this truck rental to my friends and family,the gentlemen who prepared my rental should get a raise ,this is the second time he has prepared my rental, All employees are Great!!!I also buy my moving and mailing supplies at the Riverhead Office.Thank you Robert Kortright.
ROBERTH KORTRIGHTRobert was extremely helpful. It was a very easy process.
David Harlow | Overall ExperienceVery friendly and helpful, very well maintained.
Maryann Dipalermo | Overall ExperienceVery professional and helpful without being aggressive! Highly recommend the use of this business for moving needs as well as storage!!!!
ROBERTH FOX | First ImpressionsThe man I dealt with was probably one of the nicest most professional people I have ever dealt with
Maria Oliver | First ImpressionsRenting this van,was fast and priced reasonable and simple,the van was clean and comfortable,I Had a good experience with the staff very knowledgeable and I Had a very Good experience for the first time renting this van,I will go back Again and Highly recommended to my friends and family.
ROBERTH KORTRIGHTThe Gentleman I dealt with through the whole experience was great. I think his name was Scott. He was super friendly and very helpful. So thank you for that.
JOHN DEAN | Overall ExperienceWagner was very helpful.
Robert Bergmann | First Impressionsexcellent customer service!
ELIZABETH CAHILLIt took 1.5 hours to check in I was double charged at end.
Peter BaldwinWe did not realize we could not LEAVE the facility after 10pm. Our truck was locked inside over night. Maybe have flashing lights jusr prior to 10pm closing so customers know the gate will be locked
Jeanne Taylor | Overall Experiencestorage fee to high
Richard Novak | Overall ExperienceThe gentleman helping us was professional and friendly! Nice dealing with him!
Stanley Hartman | First ImpressionsWe first called the 800 # and spoke to someone who was only interested in signing us up but not giving us any truthful information. The call center is terrible, absolutely NO customer service . Almost did not go to the location but took a ride. Robert Wagner the manager was VERY helpful and straight forward. It was because of him and the spotless facility that we rented and purchased some supplies.
ROGER BARBARO | First ImpressionsBest storage experience by far. Honest, helpful staff who knew me and were pleasant and proficient and helpful. Highly recommend
Jennifer Brown | Overall ExperienceI used a range of U-Haul services over the past two years during my transition from my home owner to renter to a condo owner. U-Haul helped me every step of the way from transport to different storage options to my recent shipment using U-Box containers and arranging helpers to unload. Scott in your Calverton site was extremely knowledgeable and went above and beyond to help me and my family during this transition. He was extremely professional and took care of everyone like they were his own family. Thank you so much!
Victor Dituro | Overall ExperienceSite had severe flooding in a building after heavy rains claimed puddles over 1/2 inch deep in hallways and in units was just condensation
James Sharpelletti | Overall ExperienceThe people behind the desk were great. They took time with me, explained everything, walked me around, explained the details. Very happy.
deborah brown-volkman status- sports | First ImpressionsEveryone was friendly and helpful
Robert RheinGreat place to keep your stuff,very good service,clean rooms,convenient access. Thank you.
Sveltana Panarella | Overall ExperienceExcellent place
Donald Martin | Overall ExperienceIf you use location often there shoukd be a quick checkin with info on file.
Cathy BrennanVery clean n well mannered staff. Thank you!
George LeMay | Overall ExperienceVery good experience
Maureen Howell | Overall ExperienceBeing as I am a current monthly renter of a storage unit at this facility I was hoping for a possible discount on the truck rental. What is the incentive of renting from this facility compared to another facility that would have been more convenient? I was trying to give my facility the business and they couldn’t even throw in a free appliance dolly or moving blanket rental. Uhaul should really reevaluate this policy, next time I will simply borrow a truck from a friend.
Linda Mirendastaff is friendly and easy to work with we will be back in few months
Tri Wire | Overall ExperienceVery clean convlenient storage space. Professional helpful staff. Most satisfied with storage rental.
Katrina Fortuna | Overall ExperienceA good setup . Will use again if I need it .
martin brall | Overall Experienceno comment
ralph raciti | Overall Experienceassisted for storage arrangments done well robert was great help.
Richard Novak | First ImpressionsI returned my uhaul in the morning before a work event. Rob the manager called me as soon as I got to my event and told me my garage key was in the uhaul still and the store closed at 5 which was the same time my work event was ending. I was so stressed out because this was my only way to get into my house. Rob helped me out and made sure my garage keys were in lockbox so I could get back inside my house. Thank you so much for helping me Rob. Would recommend anyone to come to this uhaul store for their great costumer service!
Lorenne TelliaNon
Giles Meredith Jones | Overall Experience- Truck I drove was loose/sloopy probably requires some type of service. (Lots of play in sterring wheel) - I had to use a much larger truck than required the forced extra cost should not be passed on to customer. A home depot rental would have been less money.
Jerome DipaneExtremely helpful and professional. Robert recommended just the right unit for my storage needs. Facility was always clean and I felt safe and secure there at all times. Have recommended to friends.
Steven Reis | Overall ExperienceVery clean establishment. Manager very helpful when I had difficulty with my return
Natausha MageeAppreciate the service
ISSA BANGURA | Overall ExperienceGreat place and excellent service.
Peter HuffineGreat ,clean ,and great service !This is the place to store your belongings and dont worry !
Nikolay Gayler | Overall ExperienceHad a great experience using the storage unt. It was easy and convenient.
Laura Sabatini | Overall ExperienceMr Wagner and his staff (Calverton, NY) were outstanding to deal with. This was the 2nd time in 3 years that I stored household goods at this facility and both experiences were great.
Donald Smith | Overall ExperienceI was very very pleased to have been a customer
Nancy Gandolfo | Overall ExperienceThank you
LESLIE MOORE | Overall ExperienceRobert your rep at desk so helpful professional made us feel very good to be in your storage so clean good facility. Robert super! Best to U Haul Katrina Fortuna
Katrina Fortuna | First ImpressionsRobert Warner is very professional and knowledgeable. He's assisted me with storage and moving needs for almost three years. I've just "graduated" from needing storage, but would come here again.
BONNIE ROTH | Overall ExperienceRobert was extremely helpful and provided a thorough response to all of my questions.
Steven Reis | First Impressionspleasant experience.friendly gentleman showed me the different size units, & suggested what size would be best for me after I explained what I had.Didn't try to push for a larger more expensive unit
PATRICIA ALBERT | First ImpressionsThis was the easiest rental ever. your person I dealt with was friendly and knew exactly what was needed.
Tri Wire | First ImpressionsThe truck was clean and drove well. I had no issues. Very pleased with the ride.
Maureen Howell | First ImpressionsEverything was very good. Only issue is there weren’t any units left to rent in the size I wanted so I had to rent a bigger unit costing more money.
Donna Tyrrell | First ImpressionsI had a unit in the climate control area. Very clean and dry.
Lindy Cacioppo | Overall ExperienceOffice staff would be on their phones very unfriendly. One day I was in there asking about when boxes would be back in stock that I needed and I got a very smug answer do not recommend
CHERYL MORAN | Overall ExperienceGreat storage facility, never had a problem, the only problem was to hot during the summer and way to cold in the winter.
Mary Pampena | Overall ExperienceDitto
robert Quinn | Overall ExperienceRobert Wagner was awesome and made the rental experience very pleasant, I would recommend to everyone..
James baumann | Overall ExperienceLovely place with great service- many thanks!
Nicole Bomann | Overall ExperienceNothing to critique. All was good
john van duserClean, well kept, accessible. Very happy with the space.
MADDY RIDENOUR | Overall ExperienceThank you Robert Wagner for your prompt response to my questions concerning my storage contract. All employees at this location were helpful and very polite I would definitely recommend this location
Margaret Knowlden | Overall ExperienceAll personnel were helpful, knowledgable and friendly. My only criticism of this storage facility is the configuration of units and roads will not accommodate large rigs. Insufficient room to turn
Charles Deyhle | Overall ExperienceI am 83 years old and icy wife &I are both ill. Despite being all by himself, Robert , the young man who assisted us was kind, patient and helpful . Please give him my thanks. Charles & Marlyn Hunter
MARILYN and CHARLES HUNTER | Overall ExperienceCalvin was most helpful in getting my storage unit paperwork and payment straightened out. Thank you!
Nancy Kouris | ReservationThe drop off location was changed without notifying me, and this caused major inconvenience when I arrived at the incorrect location without knowing about the change. I will seriously avoid using uhaul in the future due to this major inconvenience.
Robert KochRobert was great!! Put the customer first-no questions asked!
Susan Collesidis | Overall ExperienceHave had two great experiences at this storage facility.
meghan collins | Overall ExperiencePleasure to work with helpful and courteous! Facility was very clean!
Elizabeth mifsud | Overall ExperienceVery Convenient having the 24 hr access. Place well kept. I never had a problem. Thanks
TINA PETRUSKA | Overall Experience