Customer Reviews for U-Haul Moving & Storage of Riverdale

11,180 reviews

230 W 230th St   Bronx, NY 10463
(@ Riverdale)

(718) 562-7418

View Facility Map

Office Hours

  • Mon-Sat: 7 am–8 pm
  • Sun: 7 am–5 pm

Services at this Location:

Contact Us

(718) 562-7418

230 W 230th St
Bronx, NY 10463
(@ Riverdale)

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–8 pm
  • Sun: 7 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

VICTOR GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

norma flores 
Rating:
2.0

The folks that work behind the desk to help you with renting the equipment don’t have a sense of professionalism. I dread going here to rent equipment.

NICOLE FRANCINE REVANALES 
Rating:
5.0

Customer did not leave a comment.

Rafael Lorenzo 
Rating:
4.0

Customer did not leave a comment.

Ivan Paniagua 
Rating:
5.0

Customer did not leave a comment.

Ivonne Acosda 
Rating:
4.0

The chains that attached from the trailer to my car were a little too low and continuously scrapped the ground making a lot of noise.

James Mangiero 
Rating:
5.0

Customer did not leave a comment.

YUMAURI RODRIGUEZ MALDONADO 
Rating:
1.0

Care about the customer . This location was EXTREMELY unprofessional. The employees don’t know much and dont care about anything they dont make you comfortable at all. Absolutely horrible. They can communicate better all across the board with the customer and each other

Katura Simmons 
Rating:
5.0

Customer did not leave a comment.

JUANC BAEZ 
Rating:
5.0

My experiences with renting from U-Haul have been very good. On this most recent rental the vehicle was mechanically unstable, vibration and shaking through the steering wheel in the front end starting at 35 to 40 miles an hour progressively getting worse after 50 mph. I was not able to complete my task in time. This forced me to rent the vehicle for an additional day. I informed the staff at the location of the mechanical issues. However I was not happy with the additional charges that I had to incur as a result of the mechanical issues.

MITCHELL LOZADA 
Rating:
5.0

Customer did not leave a comment.

JEOVANNY GIL 
Rating:
5.0

Customer did not leave a comment.

NATHANAEL RODRIGUEZ 
Rating:
5.0

I think it’s fine what it was thank you

GURSEL GULCAN 
Rating:
3.0

Good experience. But the staff in the office can look a little happier to work there. A smile would be nice. You have one also knitting while your trying to speak with here. Super weird but ok

Nataly Montano 
Rating:
5.0

Thank you

Johnathan Cespedes 
Rating:
5.0

The only issue I had was returning my rental after hours but I think it was an app issue

Gregory Rodriguez 
Rating:
5.0

Lower the gas rate, and not charge double, others wise I think U-Haul is great👍🏾👍🏾👍🏾👍🏾

Mario Jones 
Rating:
5.0

Customer did not leave a comment.

Miguel Valentin 
Rating:
5.0

Customer did not leave a comment.

JULIAN Polanco 
Rating:
5.0

Customer did not leave a comment.

EDUARH URENA 
Rating:
5.0

Customer did not leave a comment.

Mary Alvarez 
Rating:
3.0

The service was pretty good, however, it seems as if I was overcharged. I was charged $76.21 + $76.21+ $62.13. Something is wrong here.

TYIEREK HAYWOOD 
Rating:
5.0

Customer did not leave a comment.

Miguel Sanchez 
Rating:
4.0

The people In the reciving area need to be there until is time to close or untill their schedules is up .i found out that they were trying to hide from the customers that were trying to return the equipment and that right there could probably result in some extra fees to the customer. They really need to work on that because i even heard them say “ I’m out before the place was even closed. But other than that the ladies in the office were great.

Luis Reyes  |  First Impressions 
Rating:
5.0

Me gustó el precio

Saul Temiquetlsaval 
Rating:
4.0

Customer did not leave a comment.

DARLENE Green 
Rating:
5.0

Customer did not leave a comment.

maria rosario 
Rating:
5.0

Customer did not leave a comment.

JUANC BAEZ 
Rating:
5.0

Customer did not leave a comment.

Juan Melvin Florentino-Feliz 
Rating:
5.0

The front desk support were very helpful, kind and patient.

KIMBERLY ALEMAN-ALICEA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jose figuereo 
Rating:
5.0

Customer did not leave a comment.

Noel Carmona 
Rating:
3.0

Thank you

Alejandrina Tejada 
Rating:
5.0

The check-in experience sucks and is very buggy. I had to work with the staff to get it working properly. Please review the online check-in experience!

Kelvin Estevez 
Rating:
4.0

Clearer notice that the app would be required for counter check-in; the representatives were all very nice! Thank you!

Michael Miller 
Rating:
5.0

Customer did not leave a comment.

damaris rosa 
Rating:
5.0

Great personnel. They were helpful with the instructions.

Raul Rodriguez 
Rating:
5.0

Everything feel good

Sandra Thelisma 
Rating:
5.0

Customer did not leave a comment.

Argentina Pichardo 
Rating:
5.0

No coment

JOSE THEN-PRADO  |  First Impressions 
Rating:
5.0

Everything was excellent 😁🙏🏻

Rosalba Pena 
Rating:
5.0

Great service Employees very professional and friendly.

NOEL CASTILLO SANTANA 
Rating:
1.0

This location customer service was horrible and unfortunately I didn't get the representative name. She was a female who was rude and impatient. Short tempered and spoke to me in a demeaning way. She was Hispanic and spoke to other Latino customer before helping me with my question and assist. I have rent from other uhaul facility and written review but they were always glowing. Cynitha A. was pleasant and helpful. She worked outside with the truck.

ROBERT ROSS 
Rating:
5.0

Customer did not leave a comment.

MANUELALEJANDRO GONZALEZ 
Rating:
2.0

When I picked up the truck it wasn’t clean but I was charged $50 for a cleaning fee.

Carlos Infante 
Rating:
5.0

Si muy buen servicio

JOSE-A POLANCO 
Rating:
5.0

Buen servicio

Pablo A Valdez Guerrero 
Rating:
5.0

Customer did not leave a comment.

Martha Bernard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD JOHN 
Rating:
4.0

Note gas in truck so I don't have to stop and pump before I even start my move

Francisco Ruiz 
Rating:
4.0

Customer did not leave a comment.

Luis Boyer 
Rating:
5.0

Store has changed for the betterment.

MARGARITA HERRERA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

grace arnao 
Rating:
5.0

Very nice

Edwin Cuevas 
Rating:
5.0

Customer did not leave a comment.

RAFAEL PAREDES 
Rating:
5.0

Hi everything wS ezz and nice friendly thanks

GURSEL GULCAN 
Rating:
5.0

Customer did not leave a comment.

FRANCISCOALBERTO PIMENTEL 
Rating:
5.0

Customer did not leave a comment.

JORGE POLANCO 
Rating:
4.0

Customer did not leave a comment.

ALEJANDRO BEASLEY 
Rating:
5.0

Great

Javier Zabala 
Rating:
5.0

Customer did not leave a comment.

Ardit Volaj 
Rating:
5.0

Very Good

Radhames Toribio 
Rating:
5.0

The wait was a bit longer

Edwin Reyes 
Rating:
5.0

I had to do everything on my phone and it took me like 1 hour, other than that everything was fine

ramon ferreira 
Rating:
5.0

Love it

Fidel Perez Urena 
Rating:
3.0

Customer did not leave a comment.

Fraser Sparks 
Rating:
5.0

I love uhual

Melvys Lopez 
Rating:
5.0

Customer did not leave a comment.

Johnny velez gomez 
Rating:
3.0

Employee that was attaching trailer to my vehicle said my harness was not working and wouldn’t give us trailer. Had a friend come down and get trailer which didn’t work on his because trailer light was not working not vehicle harness problem, but they still released trailer to us on 2nd vehicle hookup. Wasted over an hour on this which they could of gave me new trailer instead.

John Maguire 
Rating:
5.0

Customer did not leave a comment.

Santo Villar 
Rating:
5.0

Fantastic!

theodore murray 
Rating:
5.0

Customer did not leave a comment.

Davis Rodriguez 
Rating:
5.0

Great staff very helpful and polite 👍

herman ash  |  Overall Experience 
Rating:
5.0

After nearly 30 years, I closed my storage account and I can say that this was my best experience. Not to discount other times, this time really showed the efforts in improving service and the environment have paid dividends. A special note about the staff, amazing and highly professional.

ROBIN RUSSELL  |  Overall Experience 
Rating:
2.0

My encounter this time was incredibly frustrating which is not the norm. I was informed at first that Riverdale had a 5 x 8 trailer. When I arrived and requested the 5 x 8 to drop off in PA, I was informed that they did not have one and redirected me to the White Plains office. I drove to that office and was informed that they did only had one 5 x 8 and it was reserved. They then directed me back to Riverdale. AUGHHHH! Apparently Riverdale did have a 5 x 8 but only if returning back to Riverdale. Had they person initially explained the situation in respect to the 5 x 8 return site, I could have avoided the waste of time and money in running around.

LeMarie Laureano 
Rating:
5.0

Customer did not leave a comment.

Ingrid Villanvizar 
Rating:
4.0

Customer did not leave a comment.

JAMES CAROLLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE ACOSTA VILLALONA 
Rating:
1.0

Was overcharged by more than $125, still waiting for resolution. Furious. Will continue to file complaints locally.

KENNETH R FOSTER 
Rating:
5.0

Friendly staff, helpful

JOSE RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

GEORGEE STEPHANOPOULOS 
Rating:
3.0

, I’ve worked in the Customer Service industry for over 30 years, The young women who assisted me lacked personality. In addition I was given a truck in which the snow which had turned to ice hadn’t been removed from the windshield. As I was making my way back to the office a gentleman offered to assist me removing the frozen snow from the windshield. As if that wasn’t enough the dash board indicated the tires needed air. I lost about 20 mins of my time because of this

Kim Valentine 
Rating:
5.0

Customer did not leave a comment.

ALJEANDRO NUNEZ 
Rating:
5.0

Thanks on budget can't afford the over $200 now ✌️

BARBARA DANIEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiana Alvarez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maxine Carrasco  |  Overall Experience 
Rating:
5.0

smiley face

Gordon Wittstock 
Rating:
5.0

Customer did not leave a comment.

Richard Jimenez 
Rating:
5.0

great customer service and the process was explained and made easy with all your representatives.

Antonio Tejada 
Rating:
5.0

Customer did not leave a comment.

Eric Conroy 
Rating:
5.0

Customer did not leave a comment.

Junior Ramirez 
Rating:
5.0

Customer did not leave a comment.

Antonio Vasquez 
Rating:
5.0

Todo esra bien

Juan Rumardo 
Rating:
3.0

Everything was ok but trucks need gas! Was empty.

JABAR WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAMSES ROSARIO 
Rating:
5.0

Está súper bien

Carlos alfredo de jesus munoz 
Rating:
4.0

There should not be a fee to put your vehicle on the tow dolley properly. Although instructions are given not all clients feel comfortable putting it on themselves. The equipment is already being paid for and therefore safety is the number one priority for all parties.

RAFAELA ESPINAL 
Rating:
5.0

Customer did not leave a comment.

Lizzette Ortiz 
Rating:
5.0

Customer did not leave a comment.

Magali Cruz 
Rating:
5.0

Customer did not leave a comment.

HENRY MORAN 
Rating:
5.0

Always my to go location , great customer service and equipments in great conditions.

johanny henriquez 
Rating:
5.0

Make easier for people without smart phones to rent a truck. Like the old days. It actually takes longer on the smart cell phones. 🙃

antonio lorenzo 
Rating:
4.0

Truck was given with almost empty tank. Immediately had to find a gas station.

ANDY ALMANZAR 
Rating:
5.0

Customer did not leave a comment.

ADAM KOLINOSKI 
Rating:
5.0

Brunilda is the best, amazing customer service and very helpful!! Thank you so much

ERIKA NUNEZ  |  Online Move In 
Rating:
3.0

trailer, brake light and signal light did not work

ANDREL ANDERSON 
Rating:
5.0

Lettie more help with the customer

JOSEG ESTEVEZ 
Rating:
4.0

Customer did not leave a comment.

Jorge Adriazola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier Chuck 
Rating:
4.0

Good location.

Timothy Evans 
Rating:
4.0

Customer did not leave a comment.

Raphael Feliz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desiree Arias  |  Online Move In 
Rating:
3.0

Don’t rely on the app

Joseph Ryan 
Rating:
5.0

Customer did not leave a comment.

QUEEN SENDI 
Rating:
4.0

Customer did not leave a comment.

Heather Hedrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse Ramos 
Rating:
5.0

Customer did not leave a comment.

Ana Chan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLINT BRANTLEY  |  Online Move In 
Rating:
5.0

I am impressed with the 1800 operators that give a mention of the free offer. Zoe last week was very impressive because she understood my stress and pressure i was going thru to get the job done.

herman ash  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elsa Zervos  |  Online Move In 
Rating:
5.0

Saff was helpful and friendly.

AIMEE ANDERSON  |  First Impressions 
Rating:
2.0

There was an instance where my unit flooded so I got this new unit. When I was moving out some of the boxes were crinkly. Something tells me the unit was damp. The building needs to be upgraded along with the customer service. Some are lovely but a lot are not.

AJA WORRELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen Osorio  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George Stephanopoulos  |  First Impressions 
Rating:
5.0

The young lady who helped me was incredibly cordial and supportive not just of me but her colleagues. Her experience was clear even though she was by herself at the register and under a lot of customer pressure from occasionally unreasonable customers. She should be promoted to management. The young man who took me upstairs was very helpful with explaining how to access my locker and made sure I got the kind of locker I needed. He should be promoted to work behind the register because he was also assisting with Spanish translation support. Great staff and they deserve to be recognized for it.

Diami Virgilio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Giga  |  Overall Experience 
Rating:
5.0

AOK

Nicholas Salgado  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maya Cason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vito Larocca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nina Bruder  |  Overall Experience 
Rating:
2.0

Seems like I was being watched EVERYTIME I go to store my belongings

Albert Beckford  |  Overall Experience 
Rating:
4.0

Good overall experience.

norman wechsler  |  Overall Experience 
Rating:
5.0

Very well trained staff

TOMAS JR PICHARDO  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

CHARLENE ROSARIO  |  Overall Experience 
Rating:
5.0

I'm very grateful for the excellent service in the office and the well-maintained storage units. Thank you!

Joanna Adler   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Jordan  |  Overall Experience 
Rating:
5.0

Very accommodating staff and facilities.

Phyllis Siwiec  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICARDO URENA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kyndell Lowry  |  First Impressions 
Rating:
5.0

Thank you.

Sheldon Lindenfeld  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEE JUSTIN  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LATERA CLANTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Braxton  |  First Impressions 
Rating:
5.0

Convenient storage place. Very in person service and easy to do on line

Brenda Mercado  |  First Impressions 
Rating:
5.0

I was easy getting storage unit both times. Staff was friendly, quick and reliable. I would definitely recommend this place.

Fallon Davis  |  Overall Experience 
Rating:
5.0

Thank you to you staff for always being courteous and professional. Happy Holidays and many blessings.

SANDRA QUINONES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shadi Mirfendereski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luis guillen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria Keller  |  First Impressions 
Rating:
4.0

Only reason I wouldn't say excellent is because I believe that if you empty and return the storage unit before the monthly period ends, the customer should get a refund for the number of days outstanding.

Jaime Fuertes  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Diocelina Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naressa Gilbert  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

rachel booth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLEY ARIAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pilar Motolinia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELE DIGIANSANTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilfry Gonzalez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JACK HALDOPOULOS  |  Overall Experience 
Rating:
5.0

Good customer service 👍

VALERIE THURAB  |  First Impressions 
Rating:
4.0

Thank you for a good overall experience. Kind regards John O’Leary

John, P O'leary  |  Overall Experience 
Rating:
4.0

One elevator was not working properly. Wasted some time j trying to load and unload.

RAFAEL ORTIZ  |  Overall Experience 
Rating:
5.0

Ms Leticia is amazing. Very friendly, helpful understanding

Claudia Champion  |  Overall Experience 
Rating:
5.0

Thank you for your great responsable work

YGNACIO MARTINEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tabare Borbon  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sampson Adjei  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Adames  |  Overall Experience 
Rating:
2.0

I removed my items because the storage was full on rats. I payed $287 per month for 2 years to go through such disappointment. Plus my payment was due 10/14. I empty the storage10/22. I was never informed that the payment is no prorated.

Cesarina Benitez  |  Overall Experience 
Rating:
5.0

Thanks

FITZGERALDP GRANT  |  First Impressions 
Rating:
4.0

The staff were very professional. The employee that show me the unit did very good at helping me change to the next size unit. He was very patience with me and helpfully.

Rabaqah Harris  |  First Impressions 
Rating:
5.0

Everyone was professional and polite. The young lady that check us in at 230th Street in the Bronx was amazing. You are very lucky to have here at the front desk. Our check in was Thursday the 19 at 11 AM. Please acknowledge her when you can.

Robert Montagnese  |  First Impressions 
Rating:
4.0

We thought the rates were Alittle high for storage but were competitive as everything is high in NY

NELSON BELLIDO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY TORRES  |  First Impressions 
Rating:
1.0

All of my possessions where wet and got flooded. Staff could care less

Edwin Burgos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Del Rio  |  Overall Experience 
Rating:
5.0

The staff at the Riverdale NY U-Haul storage facility are all terrific They were friendly, helpful, informative, patient and kind. Everyone went the extra mile to help me and my movers on the day that I had to store a lot of my furniture in the middle of tropical storm. I really appreciated all the assistance and support. They have also been very helpful with my requests to rent additional units when I ran out of space. And helped a lot with choosing the right packing supplies I'm happy to recommend this U-Haul storage site enthusiastically!

JP ADLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY ALEMAN-ALICEA  |  Overall Experience 
Rating:
4.0

The parking lot has a height restricted access and my moving truck could not get to the side of the building with the loading dock that was close to my storage unit. It was a long walk and that slowed down the unloading, which cost me money because I paid the movers by the hour.

Nina Bruder  |  First Impressions 
Rating:
5.0

Thank God for au-Haul! They were quite useful when I needed to store my items safely. Thank you 😊 The staff were excellent from beginning to end.

Sean Hawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYANN POPOVIC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANYELI RIVAS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Edwin Fernandez  |  Overall Experience 
Rating:
5.0

Great staff. Very engaging and happy to answer questions. Facility kept up very nicely.

David Levitt  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALLYSA MALTAY-GREAVES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deidre Taylor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAWN GANT  |  Overall Experience 
Rating:
4.0

I had a great experience during these 8 years. The only complaint is that I think the dumpster should be included.

aimee THOMAS  |  Overall Experience 
Rating:
3.0

I was in a car accident and couldn’t go empty my storage for a couple days and asked if they could pro rate the rent and they declined me even though I only used it for about 4 days into the new month

Jessica German  |  Overall Experience 
Rating:
3.0

Having had multiple units there over time. The back building access has uneven floor at passage that is a cart rolling hazard. Unit 6000 has no ambient light. Last month of payment was not prorated even though I left the unit about 25 days early.

Robert Infarinato  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Inde Guzman  |  Overall Experience 
Rating:
5.0

Staff members provided top tier customer service and exceeded my expectations… All thanks to a great staff…

PATRENIA BILLUPS  |  First Impressions 
Rating:
5.0

Definitely will use this facility again...Helpful and friendly staff...Thanks!

David Garcia   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Voytek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZORAYA RAMIREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAKEYER CUNNINGHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary walters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vito Larocca  |  First Impressions 
Rating:
5.0

We haven't actually moved anything in yet, but our experience signing up for the space was very positive. The best thing about it was the kindness, helpfulness, and knowledgeability of the staff. The big surprise was that the bathrooms were really clean! We aren't moving anything in for several weeks, so this is feedback only for reserving the space, not for the moving experience itself. I wasn't thrilled that the website implied that we could reserve a particular storage space ahead of time and then learned when we went in person that the particular space the website said we could give a start date for might not be available when we were actually ready to move. To make sure it would be, I rented it empty for 3 weeks to make sure I got it. I can understand that would be necessary, but it should be made clear on the website that if a room is reserved on the website for a future date the particular room may no longer be available. If you decided to give me those 3 weeks free in compensation for the misleading website information, I would not complain! Especially since the second part of our move will involve renting a UHaul truck from Bloomington MN, perhaps that would be a reasonable thing for you to do.

Judy Fletcher  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michel Hodge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iliana Quiles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge Fernandez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elibett Jimenez  |  Overall Experience 
Rating:
1.0

The lack of proper communication and consistency between what was ordered and represented online versus what I received for my time and money was not professional. I would not use or recommend UHaul storage solutions for any need in the future.

Michelle Snyder  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOHN NORA  |  First Impressions 
Rating:
3.0

Leticia was amazing.

raquel cano-schneiderman  |  First Impressions 
Rating:
4.0

The storage facility is so large it can be scary when no one is around on your floor.

RANDOLPH SCOTTPETERS  |  Overall Experience 
Rating:
4.0

Excellent service but somewhat pricey.

JOHN GOWAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Goss  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Janice Loayza  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

john grenawalt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES DOUGLAS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenneth Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katerin volquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE ARELLANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHERINE INFANTE  |  First Impressions 
Rating:
5.0

Very great service

BOUKARY SANA  |  First Impressions 
Rating:
5.0

If it was 24 hours as large as it is it would be great

Yony Delacruz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge Fernandez  |  First Impressions 
Rating:
5.0

Everyone had been incredible. Friendly. Helpful. Really have enjoyed interesting interacting with everyone!

Marco Navarro  |  Overall Experience 
Rating:
5.0

Staff very helpful and patient

KIMBERLY ALEMAN-ALICEA  |  First Impressions 
Rating:
5.0

Excellent experience while I was there. Staff was very helpful and location was very convenient.

tommy wong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DORIANG BESS  |  First Impressions 
Rating:
5.0

Thanks, excellent service.

kiuni cabrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

auradel negrin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alcides Zelaya  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kitty Chan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eric Garfinkel  |  First Impressions 
Rating:
5.0

Literally the nicest staff, EVER. The receptionist and the porter were super helpful and I noticed the other staff had excellent rapport. It’s clearly a great place to work.

Jennifer Irizarry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SADIAH WALROND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lazara Sanchez  |  First Impressions 
Rating:
1.0

Bad customer service

Robinson Moreno  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DENISE VIDAL-MONTILLA  |  First Impressions 
Rating:
5.0

Kh

Omar Allahabi  |  Overall Experience 
Rating:
5.0

I have been with uhaul for over 5o years

KEVIN JONES  |  Overall Experience 
Rating:
5.0

Staff super helpful.

Carlos Vasquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAUN ROBERTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose Balchi  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ayyub Howard  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ROBERT HEARD  |  First Impressions 
Rating:
5.0

Es una de las mejores instalaciones que e visto mucho espacio en el elevador es muy grande y cómodo

SANTIAGO MALDONADO MUNOZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEVIN VULIN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rochelle Veras  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

SHIRA SILVERMAN  |  First Impressions 
Rating:
3.0

Motion sensor lights on the 4th floor did not work and the space was not ventilated. I was in a dark and stuffy environment for my unloading.

Daniel Maldonado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY ROBINSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doug Maldonado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Pearson  |  First Impressions 
Rating:
5.0

We felt so secure with our property being there and comfortable coming day or night to pick up things. It was always clean and the little Spanish lady was so kind and helpful. If I ever need storage, I’ll be back!

kelli hicks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivan Torres  |  Overall Experience 
Rating:
5.0

Leticia was extremely helpful and made the experience in registering easy. The facility was very clean and the staff was professional and helpful.

Luis Sterling  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

vaughn jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allen julis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Horath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLENE ROSARIO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jORDAN COLOMER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONIOTYHEEM JR ANDRADES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRYKWAME AKUFF ASIEDU  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corinne Shaw-Silva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO MALDONADO MUNOZ  |  First Impressions 
Rating:
1.0

After 1:25 minutes of waiting and filling in the information online... they did not give me the required document and the worst thing was the 24-hour access period when they charged me extra for said service. not to mention how horrible their installation compared to other companies

Edgar Valles  |  First Impressions 
Rating:
5.0

Great customer service!

JOSE CRUZ-FLORES  |  First Impressions 
Rating:
4.0

Friendly service and professional

CHERYL STRONG  |  First Impressions 
Rating:
5.0

The staff very professional and helpful. Thank you

CARLOSE RODRIGUEZ  |  First Impressions 
Rating:
4.0

Staff was very nice. Friendly, courteous, and quick to find answers if not known. Process was very simple.

KAI MCNEIL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry taveras  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qiana Dautaj  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE DEMESA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL SANJUAN  |  First Impressions 
Rating:
5.0

I became unemployed twice after attempting to make Payments. If a customer is making payments, which I was at one time. But if I am making payments and the balance is never going to decrease which in turn would have allow me, to get back on track with a current account. I did call try to fix the situation again, but I was told that this is the way it is in regards to the balance. OK! so you auction off my belongings! I don't give A DAM!! I CAN PURCHASE MORE BELONGINGS!!! I PRAY FOR YOU AND YOUR SOULS THAT YOU NEVER LOSE YOUR JOB OR EVER BECOME SICK and can not pay bills! YOU WILL NEVER GET A GREAT RATING FROM ME!! EVER AGAIN!! I WILL NEVER RECOMMEND U HUALTO ANYONE AGAIN GOD WILL DEAL WITH U HAUL!!!

Gloria Footman  |  Overall Experience 
Rating:
5.0

Great facility with a lot to offer

ANTONIOTYHEEM JR ANDRADES  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ariel Rivas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN VARGAS  |  Overall Experience 
Rating:
2.0

Miasia was amazing!!!! Any time I called the consummate professional. The manager onsite currently is beyond rude and unprofessional. She would benefit from a course in customer aervice training. Promote those with grace and not based on tenure. She is God awful. I was disappointed yesterday to discover at my new storage space that several storage items were missing. Given the pandemic, the constant change of management at 230 street and staff over the year’s and my personal crisis with my parents recently, I was truly disheartened to have sentimental and valuable items gone. Keys were always with me to my space. My lock was clipped way before my arrival yesterday and was inside the unit. Artwork is missing, holiday decorations and tools. I would like someone to explain to me how my insurance policy on the unit will cover the loss of these items. Its shameful. Please call me at +13474143545. I am happy to speak to corporate headquarters as the manager had suggested. Regional should oversee her better. She is unprofessional with a capital U in neon letters. Do not be fooled.

Marilyn molina  |  Overall Experience 
Rating:
4.0

Excellent customer service

Luis Torres  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steven rappoport  |  Overall Experience 
Rating:
3.0

When I got my first unit here it was smooth, but this time, the unit was not ready and still locked and the map you all give was not helpful to find the correct size to enter the building. The front desk also was not as helpful as I wanted. Another worker from in the facility, Luis, came and helped us get in and made all the difference!

Christopher Winston  |  Online Move In 
Rating:
5.0

My unit was safe & affordable, I just rather it be a 24 hour option to access our things in our storage!! Besides that I even used a truck to move out the storage and it was very clean!

Gloriangell Velez  |  Overall Experience 
Rating:
1.0

Getting locked out while taking things up to my storage unit was such a great experience. I don’t know how a facility can close while there’s people still in it. There was another person with “24hour access” that was locked out too. This place is a mess and I’m so happy I don’t have to go back there. You guys need to do a retraining on your staff members and you need to hire an person to stay on site from 10pm-5am. Awful experience

Blue Valentin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMAL BODRICK  |  First Impressions 
Rating:
1.0

Very poor customer service, no proper explanation for certain accessories. For example no one expressed that u could pay a extra 10 dollars for 24 hours not only that but there was people who had the 24 hours and were still locked outside with that being said the system definitely needs a upgrade. And definitely retraining for the staffs

Blue Valentin  |  First Impressions 
Rating:
3.0

The staff failed to explain where the drop box key was located and I was over charged for the cargo van !

Guillermo Frias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES HANLY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vida wilson  |  Overall Experience 
Rating:
4.0

Good so far.

PAUL NUZZI  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Janice Loayzaoa  |  Overall Experience 
Rating:
5.0

In our communication with the employees, whether on the phone or in person , everyone was very professional , helpful and considerate. Our move went quickly and the counter staff was very efficient and friendly

Christine Gartner  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cynthia Dalton  |  First Impressions 
Rating:
5.0

I used this facility for about 20 years and I've always had good experiences here. I'm sad to leave it now but if (or when) I need it again I will definitely use this facility. Highly recommended.

RUTH DEROMERO  |  Overall Experience 
Rating:
2.0

on multiple occasions my family have rented vehicles at this location, the vehicles were not ready - we have been sent to the yard with keys and no vehicle was there - one vehicle had tire problems and had to be constantly reinflated and no action was taken. When visiting the office staff have been eating take out food while talking to me - very nasty.

Robert Walder  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Melissa Espinal  |  Online Move In 
Rating:
4.0

Very friendly and helpful people who showed me the types of units that were available.

Michel Hodge  |  First Impressions 
Rating:
5.0

Original unit had an issue. Staff very quickly changed the unit for me. All staff were courteous and competent. Great experience, great facility. Thanks!

CHRIS JOHNSON  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Johanny Pozo-Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZORALIS Hernandez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adania Payamps  |  Overall Experience 
Rating:
5.0

The climax control units for the winter do not feel climate controlled.

Joanna Gregory  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARWINDE JESUS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUISA ELSEVYF  |  Overall Experience 
Rating:
5.0

The staff were very helpful, professional and polite

rene whitehurst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Euclides Pena Marte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jess Alain Boulin  |  First Impressions 
Rating:
5.0

The gentleman that waited on me had remembered me from my call the day before. He was courteous. Explained everything,answered questions. Very thorough.

Jacqueline Flowers  |  First Impressions 
Rating:
2.0

The staff was friendly, however. Very little communication as to what to expect. I wasted an hour waiting as a result. Waited in line after arrival only to be told to do everything online. Then the code wouldn't work, so waited in line for assistance only for them to say let's try it again (and still wouldn't work). Them asking me which side I was on (I had no idea since it was done online and I had never been there before). They changed my unit to a more expensive one, further away from the door, only for them to discover I was using the code on the wrong side of the building. Then finally going to the unit to discover it was locked, and had to wait in line again to get someone to go remove the lock. This took an hour of my day before I was actually able to unload my truck.

Claudia Champion  |  Online Move In 
Rating:
2.0

Although the staff was terrific, I had to file two claims - one for broken glass on a picture frame due to ceiling parts of the ceiling falling into the storage unit; and another for water (leak?) damaging/ruining my king bed frame. The compensation I received for my bed was less than half of what I paid...

Aimee Taddei  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ONEIL WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aiden felle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deydamia Frange  |  Overall Experience 
Rating:
5.0

The staff and service were excellent. The young lady who assisted me with my move out was very accommodating and friendly.

ERICKALYNN BLAKE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel V Swedberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE FRANK HOLGUIN  |  Overall Experience 
Rating:
5.0

It was a pleasure, thank you! Scott

SCOTT KRIGER  |  Overall Experience 
Rating:
4.0

After eight years of using storage units at Uhaul, I have no complaints. There was one particular staffer who wasn't very friendly. She worked in the office at the storage site. I dealt with her once before Uhaul began renovating the office space. I do not know her name but from what I understand, she still works at the 230 West 230th street location. I'm glad I never had to deal with her again. Other than that, my overall experience with Uhaul was good.

CAMILLE STANFORD  |  Overall Experience 
Rating:
5.0

Very good service. And very clean.

Elvis Ortiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pablo Velez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracey Jenkins  |  First Impressions 
Rating:
4.0

The key card did not work and I had to make two trips from the storage elevator to the office to get this matter fix.

NEHEMIAH O JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Greene  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yris Montano  |  Overall Experience 
Rating:
5.0

It has been a great experience.

CONSTANCE HARPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iveliss Sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERTT BURGUNDER  |  Overall Experience 
Rating:
5.0

Quick and easy

CHRISTOPHER Winston  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tosan Oruwariye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aiden felle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERTT BURGUNDER  |  First Impressions 
Rating:
5.0

Excelente servicio

Rossy Diaz  |  Overall Experience 
Rating:
5.0

I needed help closing one storage unit and paying for the year on another that we already had. Initially, I spoke on the phone with Letty and she was excellent. Polite, knowledgeable and able to best guide me. I came right down to the facility and she got the job done for me, swiftly, easily and was patient when explaining everything. Letty is top!!!

suzanne raffaelli  |  Overall Experience 
Rating:
4.0

I requested a room that would hold a couch and matching chair, dining table and four chairs. The room was much smaller than expected. The couch had to be placed up on its side ( which is not good) because it would not be enough room if placed normally. The price for that size was very expensive, compared to other Uhaul storage centers in the area.

ERICKALYNN BLAKE  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Jason Gordon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Israel Antonio Almonte  |  Overall Experience 
Rating:
5.0

Good service and very clean U haul

Johnathan Cespedes  |  First Impressions 
Rating:
5.0

Good

Veronica Rodriguez  |  Overall Experience 
Rating:
3.0

The staff members were inattentive. Forgot to give me the elevator pass even. If I had not asked, I would have come in Sunday evening when the office was closed after 5pm, and would have been stuck with a load of stuff without the ability to unload my rented van.

Tham Satyendra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly Leicht  |  First Impressions 
Rating:
4.0

I had a great experience with the staff on Sunday. However, during the week (with more staff)... service was not good. The staff mostly spoke to one another, in particular about a customer and that person's account. They did little to assist and ONLY when I brought a hand truck to the counter to ask the price, did they FINALLY acknowledge me. There was a big difference from the weekend staff to the weekday staff. Very annoying and disappointing. Luckily I only need to store things without too much interaction with the staff in the future.

connie KAPLAN  |  First Impressions 
Rating:
4.0

Having no light at all inside our unit limited our access quite often.

Karen Rich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Duggan  |  Overall Experience 
Rating:
5.0

My only issue is many times there weren't enough carts.

Jeffrey Schwartz  |  Overall Experience 
Rating:
4.0

Excelente

Israel Antonio Almonte  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nathan Riley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nahtahniel Reel  |  Overall Experience 
Rating:
5.0

The service exceeded expectations! Very pleasant experience!

Joseph Kowalczyk  |  First Impressions 
Rating:
3.0

Every time I went, there was never any available carts. The office called to try to locate them but took awhile. I know that's mainly at the fault of other customers for leaving them on floors but maybe there's a better system that can be put in place so they're not lost on random floors.

sara SAMAHA  |  Overall Experience 
Rating:
4.0

Excelente helped and friendly

Josefina Lora  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pableto Shawblair  |  Overall Experience 
Rating:
4.0

Pro-rating the last month would be nice, especially for long-term storage customers (5+ years).

PAUL HERAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pableto Shawblair  |  First Impressions 
Rating:
5.0

Thanks for professional service. I was happy with UHaul. However, I found better price at Cube Smart.

ASHOK gurung  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jane Pavlovich  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NELSON CABRERA  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Aaron Ramnath  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Camron Reid  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David Pultz  |  Overall Experience 
Rating:
3.0

The storage facility is very good and informative. But I also rented a cargo van, and as a costumer/client, like most who enter your facilities, are rookies in renting vehicles. This is a concern/knowledge in order to maintaining repeat customers. Because certain steps and procedures must be explained in detail. I rented a vehicle that prior to handing a customer the vehicle keys was not inspected in front of the customer. Keys are being handed to a customer and the customer has to go to the lot and pick it up themselves without an employe physically taking the customer to the vehicle or retrieving it for them. Therefore the vehicle is not inspected for days maybe even weeks prior to obtaining it!!!

cesar trinidad  |  First Impressions 
Rating:
2.0

Unit prices are extremely high compared to other locations. Also, I emptied my unit 2 weeks earlier than my due date and this location didn’t want to prorate, which is very fair.

Rocio Cote  |  Overall Experience 
Rating:
5.0

Staff really heeled us with our need at a time when we were desperate. Thanks a lot to the staff

RODERICK COPELAND  |  Overall Experience 
Rating:
4.0

But I left because there always seem to have an increase. My feeling is after a customer has been there for an extented period of time the price should hold at a rate and remain locked.

ANTHONY QUARLES  |  Overall Experience 
Rating:
4.0

None.

sterling robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Euclides Pena Marte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA ABREU  |  Overall Experience 
Rating:
5.0

Extremely well run storage facility. Always as close to immaculate as can be made. Helpful crew, top to bottom!

christopher boyce  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL CAINES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie DelGado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Pully Castillo  |  First Impressions 
Rating:
4.0

The staff were all very kind and helpful. The storage units are easy to use and easy to access. The bathrooms were a bit messy and not always well stocked, but the staff were quick to replace things when asked.

Daniel Hines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla Frost  |  Overall Experience 
Rating:
5.0

An excellent storage facility: clean, safe, well-maintained, easy to park with hard-working professional staff. Thank you.

STEPHEN LUFTIG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarrett Lockhart  |  Online Move In 
Rating:
5.0

Everyone I met that worked there was super helpful, accommodating and helpful. I applaud you for maintaining the space where people can pass on their unwanted items - I'm sure it can be annoying that you also get some trash - but you are doing good community service. The unit that was closed out was in my name - but the goods belonged to a friend who downsized to a smaller unit in this facility - so you really didn't lose a customer!

Bridget A St John  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Georgina Hillhouse Jacobs  |  Overall Experience 
Rating:
5.0

Es bueno y muy seguro gracias

CHRISTIAN NAVAS ZAMORA  |  Overall Experience 
Rating:
3.0

I wasn't too happy seeing a sign left on my unit stating "it smells". As my husband opened our unit we found 3 dead rats. Due to the smell it seems like it's been dead in my unit for quite sometime. I originally had 3 storage unit at your facility. I wasn't pleased with my belongings sitting in a unit with dead rats. I'm now taking on additional expenses in having all my clothing dry cleaned.

niomale mowlah  |  Overall Experience 
Rating:
5.0

Great hours and friendly staff. Not ever storage stays open as late as this one. A very well and smooth experience.

MICHAEL MARTINEZ ALAMO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORRAINO MEDINA TORRES  |  First Impressions 
Rating:
5.0

Súper excelente thank you

Felix Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolina DeLosSantos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miguel fana  |  Overall Experience 
Rating:
5.0

All of the staff from the register, cleaning crew, the people that show you the storage rooms, the area where you return the trucks & the people answering the phone were pleasant, extremely helpful & very professional. They had alot of patience answering my questions & those of other people on line. I have been there several times over the last 2 months & always had a good experience. Please tell your staff often that you appreciate their hard work & dedication. They are a true asset to your company. I live far away from your storage & truck rental, but I keep going back there because of the excellent service. Also, the manager William was always available, no matter how busy he was. He talks to his staff in a professional manner & is supportive to them. You don't see that too often anymore. Thank you for your excellent service. Have a great day!

EILEEN OGANDO  |  Overall Experience 
Rating:
4.0

Need to have more push carts.

Marcos Caro  |  Overall Experience 
Rating:
5.0

Thanks for a very convenient storage facility.

STEPHEN LUFTIG  |  First Impressions 
Rating:
4.0

The online move in was difficult because I don’t have great internet access at my office in midtown and I could not upload my drivers license front/back photos. I needed to rent a second unit unexpectedly and my friend was supervising my move because I had a sudden death in the family. Thankfully the people at the facility were very helpful and circumvented the online process and just executed the task at the office. Thank heavens

Catherine Schultz  |  Online Move In 
Rating:
5.0

Great costumer service!!!!

Nuris grullon  |  First Impressions 
Rating:
3.0

It would've been good to know that my 4'x8' room had a column taking up some of the space that I thought I paid for. I made my belongings fit in spite of the column. You need to be more transparent.

Mario Rodriguez  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Saul Perez  |  Overall Experience 
Rating:
4.0

Happy with my unit and the maintenance and security of the facility.

David Klasovsky  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ERIC ROMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROsa C. Linares  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doris Biggs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melvin Paulino Jimenez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Berrios  |  Overall Experience 
Rating:
5.0

Bueno

Juan Santos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC MOREL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SLATTERY  |  Overall Experience 
Rating:
4.0

As a single woman, I was concerned about individuals hanging out on the drive in lot. Noticed he was questioning my items. Since, I didn't answer, he went on to another car.

Ana Arias  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marsha Jarrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Torres  |  First Impressions 
Rating:
5.0

Muy buen servicio y amabilidad

MARIELA CASTILLO  |  First Impressions 
Rating:
5.0

The staff was great! I love U-Haul!

Deena Deveaux  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alberto Vargas Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LASHANNAR AITCHESON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia viau  |  Overall Experience 
Rating:
5.0

The staff member, who showed me my storage room was very friendly. As well as the staff that signs you up , and takes your information.

Gregory Goudine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBROAH COAKLEY  |  Overall Experience 
Rating:
5.0

The facility was well beyond expectation. I would recommend it without reservation.

Sara Briller  |  Overall Experience 
Rating:
3.0

Uhaul penalized me, for paying late, at an extremely painful time in my life. The compassion, extended to me, at the time, was negligible!!

Angela knight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEMERAMIS RAMIREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rene Morales  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELETTE V KING  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JENNIFER HAYDEN DENSEN  |  First Impressions 
Rating:
3.0

I would have liked to continue using the U-Haul service but I was mistreated as a customer and saw that this company no longer deserved my money. The manager was rude and had an attitude when I was sent to talk to her, she was very unhelpful. In the future, I recommend you give this position to someone who actually knows how to treat customers with respect.

JUDIT BERNAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Holder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MARTINEZ ALAMO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Feliciano Jose  |  First Impressions 
Rating:
4.0

Very Helpful with my move out!

darin harrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paola Fermin  |  First Impressions 
Rating:
5.0

Staff was so helpful and friendly and very professional

Blanche B. Rodriguez -Torain  |  First Impressions 
Rating:
5.0

Yo fui 01 de marzo.... el trato fue excelente. Un joven me mostró los storage muy amable... y la srta que me ayudó con el contrato, súper atenta. Muy buen trabajo..RECOMENDADO 100%..

WILLIAM R PORLES  |  First Impressions 
Rating:
5.0

Thank you for your professional Uhaul storage service.

Dianah Cantres  |  Overall Experience 
Rating:
4.0

The unit that I had and those I've seen could probably use a bit more light. Other than that I was satisfied

francoise joseph  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOUIS BERNIER-HROUX  |  Overall Experience 
Rating:
4.0

In the beginning I asked for a climate controlled unit, was told the unit I wanted was unavailable & changed to another unit on non climate controlled floor but didn’t know it wasn’t climate controlled until it was too late, already had moved my stuff in. I was not happy about that.

Ellen Levine  |  Overall Experience 
Rating:
5.0

It was just as expected, very convenient and very accommodating.

George Lopez  |  Online Move In 
Rating:
5.0

Antonio was awesome! Promote him

RAUL GIL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GERALDINE MCKINNON  |  Overall Experience 
Rating:
5.0

The staff was very helpful and kind. I am definitely happy with my choice to store my precious items there

Bianca A. Trujillo  |  First Impressions 
Rating:
5.0

The facility was well lit and clean.

Pamela Dornoff  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

juliet zambrano  |  First Impressions 
Rating:
5.0

Great Staff, Thank you Jerry.

CARLOSE RODRIGUEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margo Perdue  |  First Impressions 
Rating:
4.0

Good place. Great staff.

Declan Baldwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mildred Hernandez  |  First Impressions 
Rating:
5.0

Todo bien, solo un poco de inconveniente con el elevador. Gracias!!

Alexandra Paulino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIP BUNTING  |  Overall Experience 
Rating:
5.0

Still a customer of this professionally-run location.

James Despas  |  Overall Experience 
Rating:
4.0

Thanks for running a good facility.

Vivodh Anand  |  Overall Experience 
Rating:
3.0

Es un buen lugar para guardar cosas , un servicio aceptable ..

RAMON MELO  |  Overall Experience 
Rating:
5.0

When I got to the facility I had trouble finding my unit. I went in to the office and a young man behind the counter not only showed me on the map but personally escorted me to my unit. I believe his name was Amil but I'm sorry to say I forgot. I should have written it down because he was wonderful.

Roben Dampf  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jennifer Manso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAZZMEIA JANEA HORN  |  First Impressions 
Rating:
5.0

Muy limpio y seguro. Todo el personal, incluyendo el equipo de aseo muy atentos y cordiales con nosotros. Esa fue nuestra experiencia. Gracias por los 16 años y más de servicio que nos prestaron.

RUTH MONCAYO  |  Overall Experience 
Rating:
5.0

Very good

Michael McGorman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUCHANA WILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mara Eugenia Perez  |  First Impressions 
Rating:
5.0

The staff are exceptionally kind and professional. I moved out after a move only to find one piece was too large to go up the stairs, requiring me to re-rent a smaller storage facility during the move. They quickly arranged this in less than 30 minutes and I am grateful during such a stressful day and with multiple staff out due to COViD and injuries due to ice and snow the previous day.

Kevin Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Mcshane  |  Overall Experience 
Rating:
5.0

Great experience they treated me like family

Henry Feliciano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Berrios  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose Muncey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOSE RODRIGUEZ  |  First Impressions 
Rating:
5.0

My experience was good. The storage is excellent, clean, secure and the staff amazing..

Beatrice Omo Oteri  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ana Soto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick Davidson  |  Overall Experience 
Rating:
5.0

I really appreciate the staff and service

HAGIEE TUNKARA  |  First Impressions 
Rating:
5.0

Excellent location and professionalism

CHARLTONJOSEPH TABUTEAU  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ashley Henriguez  |  First Impressions 
Rating:
5.0

Employees are ALWAYS pleasant and helpful.

Annemarie Bree  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Khari Robinson  |  Overall Experience 
Rating:
5.0

Secure facility you can trust.Thank You

WIDERTE RIVERA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LUIS ALBERTO PEREZ  |  Overall Experience 
Rating:
4.0

Convenient location.

Betty Smawley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miriam Korbman  |  Overall Experience 
Rating:
5.0

Very professional and attentive

CHARLTONJOSEPH TABUTEAU  |  First Impressions 
Rating:
5.0

she was helpful and pleasant.

ANNALYN COLON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corynne Shaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arleth Balbuena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE SIMMONS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIOL II BALZANO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Remouns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAMILLEALANA SHEPHERD  |  First Impressions 
Rating:
3.0

So, I moved in on the first of this month. I made it clear (so I thought) to the staff member my concerns, my desires as this is my first time ever with a storage facility. Long story short, upon receiving my contract, the insurance I requested was not incorporated into my contract, although I did mention as well as fill out the form, that I desired insurance coverage. I also requested to not have a climate controlled unit and I was assigned one and then told I could not transfer until after I made the first payment. I had to go back, another time and have another staff member add my insurance coverage. Based off of that initial experience, I wouldn't have recommended this place to anyone. However, I've been a few times since that initial experience. I will say based off of the service I received on this date 11/12, I would definitely recommend this place to anyone. The late afternoon, evening staff seem to be much more attentive, and pleasant.

LATRICE CRAWLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARISEL GONZALEZ-FELICIES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael A. Grullon  |  First Impressions 
Rating:
4.0

My experience storing with Uhaul was overall good with the one exception of when I was checking out of my storage unit. I was charged a month's rent because I moved out of my storage unit on the day rent was due. I thought it was excessive considering that I no longer was using the storage unit. The manager reduced the fee in half. I still think that's excessive considering that the storage unit was no longer being used.

Vincent McCants  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIA COLOMER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maxwell Guzman  |  Overall Experience 
Rating:
5.0

This was utterly seamless. I wish the UN, where I work, was this easy.

Kevin Smith  |  Online Move In 
Rating:
5.0

I would like to thank the Manager for all the help and customer care she provided. You are the perfect picture of customer care. As I waited on my service I see that you are constant with the way you treat all your customers. You deserve a promotion. Thank you from the bottom of my heart Patricia Jones

Patricia Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN DRUMMOND  |  Overall Experience 
Rating:
3.0

I didn’t like how I wasn’t told about the one month free storage when I had ordered a truck rental by the time I found out about it online I had already paid two months for my unit . It also concerned me when I saw mice . I know people can be dirty but I was shocked like damm they at a storage place too . Other then that I also didn’t like how every week I was late on the payment it was a 30$ charge for the each week that went by . As if the storage unit wasn’t enough .

Shantell Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

awilda ramos  |  Overall Experience 
Rating:
5.0

Great experience wit uhaul Riverdale. 10/10

Brandon Remouns  |  First Impressions 
Rating:
3.0

I rented a 4x4 storage on 10/19/21 and was charged a full months October rent. I feel strongly my November's rent should be prorated.

Lewis Curry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Francisco  |  Overall Experience 
Rating:
5.0

Everything was as expected, organize, clean, very friendly people all around

Pedro Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIO JESUS  |  Overall Experience 
Rating:
5.0

Entender un poco el horarios de la oficina. En un futuro ok

YAJAIRA RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Desousa  |  Overall Experience 
Rating:
5.0

Just I have to say that I feel good to be there. For me everything was Excellent .

RAMON PEREZ   |  Overall Experience 
Rating:
5.0

We love this location! Everyone is sweet and helpful. The staff is knowledgeable and efficient!

Elizabeth Biggs  |  First Impressions 
Rating:
5.0

Mr butler is great

Solomon Thomas  |  Overall Experience 
Rating:
5.0

Wonderful experiences

LUIS CHAVEZ  |  Overall Experience 
Rating:
5.0

Thank you for your many years of service. The location at 230 West 230rd Street in the Bronx, New York was a convenient and well managed facility for the storage of my professional materials. Unfortunately, the location was not able to provide a large enough room to store my needs at this time. I presently had the largest rooms available. Thank you for your service.

LYDIA GONZALEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE SMITH  |  Overall Experience 
Rating:
5.0

The staff and facility were both helpful and clean I was surprised that when we moved our furniture there was hardly to no dust at all on the furniture that was a big help in the move not that much cleaning had to be done and I definitely would recommend this facility to my friends thank you for being there

John Rock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daisy pimentel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONIO LEON  |  Overall Experience 
Rating:
5.0

GREAT VALUE AND CUSTOMER SERVICE

Pedro Machuca  |  First Impressions 
Rating:
2.0

My credit card information was charged for someone else's storage unit. They never explained what happened to me and didn't follow-up about how my card was used despite multiple calls.

Olivia Adechi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YANIEL MURILLO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darnell Thornton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanne Gray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LETISHA MARRERO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS HERSCHENFELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick Davidson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDI LUCKMAN  |  Overall Experience 
Rating:
5.0

I have been using this facility for years and it has remained It's high standards.

CAROL GRIFFIN  |  First Impressions 
Rating:
5.0

Everyone on the staff were great.

Melody Velez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lourdes Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david gelernter  |  Overall Experience 
Rating:
5.0

Staff was fantastic and facility was convenient and well maintained. They went above and beyond helping me drop off my truck and rent a monthly unit

Ryan Markwith  |  First Impressions 
Rating:
5.0

Thank you uhaul for holding my stuff in storage for 3 years. i apperception your business. i never had a problem when i had to come get my stuff the facility was always clean and even when i was late sometimes they always had patience and waited on my payments. i had a very good experience. i used the uhaul storage space on 230th street in the bronx.

shadella hanley  |  Overall Experience 
Rating:
1.0

IF YOU DONT CHARGE LESS FOR THE MONTH OF FEBRUARY I SHOULDNT HAVE TO PAY FOR MOVING OUT THE DAY RENT DUE. You’re there to keep my things safe not to manage my life. Your staff treats your guests with disdain and condescendingly… with snarky comments under their breath… never will you ever get my business again… Jeff!

joao cary  |  Overall Experience 
Rating:
1.0

The 2 elevators are frequently out of order with no management available to assist after office hours. During summer, the floors become extremely hot with no air circulation or cooling making it a hazard when moving items in or out of the facility. No consistency in staff behavior, Some are excellent while others might need coaching and there is no visible management leadership throughout the facility. Compared to Cubesmart, I rather pay for limited access to a clean, cooled and well managed facility than to pay U-Haul for inconsistent access, poor service and no management accountability.

Jensey Cordero  |  Overall Experience 
Rating:
5.0

Everyone was very nice but special Thanks to Adan for being very helpful with my husband .

Fatima Saab  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ayotunde johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon A. Toribio  |  First Impressions 
Rating:
5.0

It was good

Tyvonne Dawkins  |  Overall Experience 
Rating:
5.0

Overall my experience was great , amazing customer service

Jennifer Cortes  |  Online Move In 
Rating:
1.0

We didn't move out it is your company mistake. Then you want me to pay more for a storage I have had for over 20 years. I would like to talk to corporate. You people in uhaul are aways having an issue. You have some workers that are very helpful like the woman named Margareta in 230 location. The mangers and cleaning staff need to go to a class for customers service. I'm going to call the mangers tomorrow and I hope I get they can get there act together. It's sad to have a company only about the money.

JOSE RAMIREZ  |  Overall Experience 
Rating:
5.0

First of all the staff was very helpful and friendly The facilities was clean. And my storage unit was secured and the access was very convenient. Special thanks to staff members.

Louis Avila  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NORA BRIONES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ulysses Cheda  |  Overall Experience 
Rating:
3.0

Extremely expensive..

Maria A. Minier  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MELVINMONROE WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JON SCHAPIRO  |  First Impressions 
Rating:
5.0

5 stras

Alexandra Robles  |  Overall Experience 
Rating:
5.0

Thank You

Porfirio Nunez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLAUDETTE SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Bencosme  |  First Impressions 
Rating:
4.0

Elevators were slow, and sometimes did not work effectively. Communication about this was poor. I was unclear about what the access hours were and if they differed from the store hours. This often resulted in not being able to access my unit as frequently as I wanted.

BRIDGETT PRIDE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aimee Taddei  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

claudine atout  |  Overall Experience 
Rating:
2.0

Horrible experience .....was told one thing and it was another.....I agreed to a 50 cleaning fee and they charged me 150

Michael Rich  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

padilla placido  |  First Impressions 
Rating:
3.0

Fecha de mudanza fuè 6/15/21

Maria A Rondon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Taylor  |  First Impressions 
Rating:
5.0

Had a large unit here for a couple years, always clean, safe and secure. Staff is well attentive and professional at all times.

cory ryan  |  Overall Experience 
Rating:
3.0

The only issue we having is that the elevator broken along so what is to go up in the room or couldn’t go up couple of days that’s the only issues we have

MOHAMMEDZ KHALIL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Colvin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel Roman  |  Online Move In 
Rating:
5.0

Excelente servicio en todo sentido

RUBEN FRANCO  |  First Impressions 
Rating:
4.0

I have been a customer for the past fours years. For the most part the staff is good but they are always on the phone and it takes forever to get service. Sometimes there are two people but it is still a long wait. Otherwise I had no problems. I would use the facility again.

andrea anthony  |  Overall Experience 
Rating:
5.0

Es los mejor

Yajaira Fernandez Abreu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA Y ONEAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Cantu  |  Overall Experience 
Rating:
5.0

Staff is very helpful, Jerry thank you very much.

CARLOS RODRIGUEZ  |  Overall Experience 
Rating:
5.0

En cuanto a las luces en el area k me encontraba las lámparas se apagaban y tenía k estar caminando unos pasos fuera de mi storage para k la luz regresaba y solo pasaba de ciertos cubículos hacia atrás, espero se corrija en el area 45?? Adelante y demás de tener el mismo problema.

DORIS I MANRIQUE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOMONIC PAYNE  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MICHELLE DOWDELL  |  Overall Experience 
Rating:
5.0

Exelente

JENRRY JOEL SANCHEZ  |  First Impressions 
Rating:
5.0

All the U haul employees I dealt with were courteous and professional.

Michael Hussey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONIA GONZALEZ  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jayquon Betance  |  First Impressions 
Rating:
5.0

Awesome sauce

Nafeesah Abdul Haqq  |  First Impressions 
Rating:
5.0

Nordelee(check-in receptionista) was well informed, courteous, charming & very attractive(if that’s OK to write) One unusual observation: Rented vehicle should have completely full gas tank. It’s a nuisance trying to calculate the exact volume of gas required for return. A full tank solves the problem...But, I sense U may have a business reason for your gas policy.

JAMES HANLY  |  First Impressions 
Rating:
5.0

The only problem was my storage unit was damaged when I rented it. I told the customer Service Agent about it. I told her I am not one who complains about anythings

WILLIAM VINCENT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria A. Minier  |  First Impressions 
Rating:
5.0

To be honest the management was excellent and staffs are very very friendly, and am sure that many of my friends will be visiting you soon because am non going to stop telling them how good you guys are I really appreciate your staff and manegement ones again thanks

HAGIEE TUNKARA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crisel Ramos  |  Overall Experience 
Rating:
4.0

Had an issue with card & pin number,it was 8:00 PM and couldn't contact anyone,after 27 minutes I figured it out with the card,the pin never worked.

Rene Morales  |  First Impressions 
Rating:
5.0

The agent was very helpful. I had a problem with billing because my credit card number was compromised, and the agent understood

RUTH SELIGMAN-MARK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AMY LEVEEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bonnie Rachman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA BRINDLE  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Taziah Taveras  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Roberts  |  First Impressions 
Rating:
5.0

Dulce was excellent

Miguel A. Henriquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IOVONNAY MOSS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Capri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS RODRIGUEZ  |  First Impressions 
Rating:
1.0

Nordialee Gordon is the cashier that checked me in and it was one of the worst experience I’ve ever dealt with in such a established business place. She need to go read up About customer service a person with the attitude she has should stay in the back of your business she’s not a front desk type material.

SPENCE ANN KENWARD  |  First Impressions 
Rating:
5.0

Todo muy bien...

JOSE SOLER-RAMIREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Murray  |  Overall Experience 
Rating:
5.0

Staff were extremely busy so there was a line— but the staff were very helpful and courteous! The women who helped me find the locker and check in was extremely patient!! Thank you!

Pam Melasky  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bridget A St John  |  First Impressions 
Rating:
5.0

I was in a huge rush and the staff was amazing. I’m very happy with my choice of UHaul again.

John Capes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNISJOSEPH PRADIER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN ALMANZAR GARCIA  |  Overall Experience 
Rating:
5.0

The best storage facility in the Bronx!! Very secure, temperature controlled units and full insurance for your valuables.

JUANITA BURNETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIRA SILVERMAN  |  Overall Experience 
Rating:
5.0

Ms. Nordialee Gordon was so informative about the whole procedure and very patient. My mother has a unit with this company for years and we have been very satisfied with their services. I would recommend this company to my friends and family.

Melody Velez  |  First Impressions 
Rating:
5.0

Thank you

DANNIE SHORT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janett aponte santiago  |  Overall Experience 
Rating:
5.0

Clean and safe place. Staff is very professional and polite.

Yennely Trinidad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNETTE NIEVES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shawn Murray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shauna Gay Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK GRIFFITHS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Vivodh Anand  |  First Impressions 
Rating:
5.0

Very good everyone sad super helpful and friendly

Camille Campagna  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CURTIS TYLER  |  First Impressions 
Rating:
1.0

Over charging

Avanti Middleton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohammed Khalil  |  Overall Experience 
Rating:
5.0

Extremely professional, clean, helpful staff, friendly, etc. It was almost a bit sad to leave.

gary carskaddan  |  Overall Experience 
Rating:
5.0

The girl in the night time for the rent unit there she is super nice . She have a lot customer service.

gonzalo lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Siita Karkala  |  First Impressions 
Rating:
2.0

I have rented a prior unit in the back building and my brother-in-law has one currently in the front building. I specifically asked for a front unit before I made my online reservation and I was told "yes" the the 4th floor 8x8x8 was in the front building. I asked the same question when I arrived the next day to sign the paperwork. I was again told "yes" but then I was shown the unit in the back building. Going over the hump between buildings causes items to fall off a card and makes moving much more difficult and really unacceptable. I declined that unit and was then given #6000 which I did not inspect. I regret that. That unit had absolutely no light. It is a second rate unit and makes usage much more difficult. I had a helper running a meter at $70 per hour so I gave up and just moved in. This is what I call third rate service. I have rented vans from you and storage units from you and I expect better. You failed me this time. I regret being in your facility. I will not recommend you to others.

Robert Infarinato  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CECILY MCNICKLE  |  Overall Experience 
Rating:
4.0

Need more customer help the wait was a little long

ingrid Singh  |  First Impressions 
Rating:
5.0

I’ve had the unit for over ten plus years and nothing but good things to say .. great service fast and reliable... thank you guys so much...

RAFAEL JIMENEZ  |  Overall Experience 
Rating:
4.0

elevators sometimes were out of order.

David Ferioli  |  Overall Experience 
Rating:
5.0

36 years of service. Saw many customer service models. Took a while to perfect but the last iteration has been in perfect!! Thank you for making my visits there trouble free.

ROBERT FANUZZI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNE MARIE DUCHENE  |  Overall Experience 
Rating:
5.0

Thank you, u-haul, it was a great experience doing business with you !

LEON MCCURDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUHEIL FONTANEZ  |  Overall Experience 
Rating:
5.0

The staff at this location are very professional and pleasant. The facility is well-maintained. At times (weekdays, evenings) it can get very busy at this location with both elevators being held up, thus making what should be a quick trip to your unit take a long time. Other than that, it was fine.

Marci Halevi  |  Overall Experience 
Rating:
5.0

My personal belongings were stored in the Riverdale U-Haul storage facility for 12 years, during which time I never worried about their preservation. And during the same period, every facility staff member was helpful and courteous toward me. Well done, NYC!

SUSAN BERNAT  |  Overall Experience 
Rating:
5.0

The staff was really helpful and professional. They were all great! I always have a great experience with this 230 W. 230th St, Bx NY location!

CLAUDE JR ABNER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Domingo Rodriguez  |  Overall Experience 
Rating:
4.0

Rebecca and Margarita were great. The only disappointment is that our access card for the elevators still does not work. Margarita reset it three times, and we left last night without one that works. She informed us that a manager will need to help resolve the issue. We’re coming with movers on Wednesday, 12/23, and desperately hope that this will be resolved upon our arrival (and not add time to our move!).

CECILY MCNICKLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OLGA HENRIQUEZ  |  Overall Experience 
Rating:
5.0

you should give a lower rate for 4rooms combined

AJAY SHAH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL LOPEZ  |  Overall Experience 
Rating:
5.0

The staff was great always answered any questions that I asked would recommend to anybody that need storage and rental

Abdelkrim Abdallah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NORMA RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KWANDA J BAKER  |  First Impressions 
Rating:
2.0

Elevators not working, entrance gates not working. Insane

Ana Chan  |  First Impressions 
Rating:
5.0

You Guys Really Deserve All Those “Yes”’I Checked Off To.

Ryan Perciaccanto  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lauren Curry  |  Overall Experience 
Rating:
5.0

May God bless you all, I really appreciated making business with you. You really save my life. Thank you so much from the bottom of my heart.

DARIA PERALTA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK HORTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ESMERALDA MOSQUEA  |  First Impressions 
Rating:
2.0

Lots of maskless employees! When I took my stuff out of storage there were STAINS on much of my stuff from a rusty pipe or tube thing resting on top of the mesh grid leaking down into the storage locker. Also, it is utterly ridiculous that you do not prorate for the month if a locker is emptied out early and that you make people be there in person to end the contract. It is possible to e-sign a document.

ELIZABETH DUNN-RUIZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KATHERINE A. MCINTEE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shadi Mirfendereski  |  First Impressions 
Rating:
5.0

Our experience was great, will definitely recommend to other people. Thanks

John Jakubowski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NOREEN LENNON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NYDIA VILLODAS  |  Overall Experience 
Rating:
5.0

U-Haul??? More like U-da-best!

michael lynch  |  Overall Experience 
Rating:
2.0

Fees are very expensive from the lock to materials and lock replacement. I was left with 10 days. My bill is 11/08/2020. I did not any money back for the STORAGE. I CLOSE THE STORAGE ON 10/31/2020. SO THANK YOU FOR BEING GREAT TO THE COSTUMER.

luis Alicea  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos E Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio Diaz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIM CERBONE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karina Hogan  |  Overall Experience 
Rating:
3.0

My issue is that the quality of the unit was good and the service reps were always more than adequate. What did not like the constant change regarding the rising rental fee every few months -and then the new mangement the decreased the timeframe of the late payments toward auction since September 2019 did not ease my contentment at the time

KORIDON SKEETe  |  Overall Experience 
Rating:
2.0

The floors are very dirty. Very expensive for no reason and the workers were so unprofessional and unhelpful.

jordan booker  |  Overall Experience 
Rating:
5.0

Alexa thank you very much

Carlos E Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Perciaccanto  |  First Impressions 
Rating:
5.0

I stored for 4 years and all was good. Thank you.

GLADYS RIVERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Silverman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonel Velasquez  |  First Impressions 
Rating:
5.0

The staff here are terrific. We were transferring from one unit to another on 9/26 and without even being asked, Carlos went off to find us a cart (there were none in the main area). He walked with us all the way to the kingsbridge side units multiple times, first to show us the available units, and later to make sure our card was working. The staff working behind the register were patient in explaining the invoice. We had an excellent experience.

steven xian  |  First Impressions 
Rating:
5.0

The check in process to get the uhaul truck was quite long (40 mins). However, I was so happy with the move in process of my furniture. The staff went above and beyond to make sure we had all the dollies we needed, assisted immediately when all the parking by the loading station were taken by passenger cars, and even assisted unloading the truck. Teresa was especially helpful. Great customer service.

HOI CHEUNG  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

christian genao  |  Overall Experience 
Rating:
5.0

I had a minor billing problem once but it was quickly corrected. This is the first time I have used a storage company so I have nothing to compare it to. It's been four years which speaks for itself. I would and have recommended it to friends.

andrea anthony  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane Masterson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Isabel Ramirez  |  Overall Experience 
Rating:
5.0

Well organized, clean place and nice staff.

Horatio Dragan  |  Overall Experience 
Rating:
5.0

Great costumer service

LUCIA QUINONEZ  |  First Impressions 
Rating:
5.0

Everyone is very nice and the facility is always clean

Lucia Quinonez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOSE RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammed Khalil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilmary Dickson  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful from the beginning to the end. I had no issues and would definitely rent a until again at that location if I need to in the future.

Lori Medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marci Halevi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GRACE BORRERO  |  Overall Experience 
Rating:
2.0

It took two hours to move in to my storage unit, because of mistakes from the uHaul team on site. I received an access card that did not work, and had to go back to their office to get an access code. Then went upstairs to see the unit, and it was locked, so I had to go back a second time to request it unlocked. It seems like the team was understaffed at the time, with only one person at the front desk.

Michael Stromer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor Ortiz  |  Overall Experience 
Rating:
5.0

Jerry thank you, and Nordialee great help

CARLOSE RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phoebe Downer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARVER CLARK GAYTON  |  Overall Experience 
Rating:
2.0

I rented out a storage unit a half an hour before the offices were closing. I rushed to return the van I had used from the same location. When I arrived at my unit with all my belongings is emptied from the truck, I found that the staff had not removed their lock. I called every number I could find and was left on hold. Finally we found someone that could help us, a worker closing out in the office. We explained the situation to her and she told us to come back tomorrow, knowing all our stuff was waiting outside the unit. An hour passes and we find someone else to help (Raymond from another location, very nice person), he calls the general manager and he sends the same woman who told us she couldn’t help, to open the lock. They didn’t apologize, and were laughing upon arrival.

Kayla Higgins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RUBY HARMON  |  Overall Experience 
Rating:
5.0

Thank you Jerry for your help and Nordialee . Thumbs up

Carlos Rodriguez  |  Overall Experience 
Rating:
5.0

Surprisingly the storage area and truck was very clean and smelled clean. Customer service at trucking and storage was great...no fuss. Thanks!

Kimberly Arthur  |  First Impressions 
Rating:
5.0

Nordialee, was very helpful, thank you

David Trejo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA SANCHEZ  |  Overall Experience 
Rating:
5.0

Absolutely fantastic store, service, satisfaction and culture. Uhaul and Ustore-it on 230th Bronx NY is AMAZING. Jerry Butler runs a well oiled machine there FANTASTIC place.

Brendan McDonough  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Nunez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rob Solomon  |  Overall Experience 
Rating:
5.0

Jerry and all the staff are the best Thanks for alll your help

LUCIA QUINONEZ  |  First Impressions 
Rating:
5.0

Wish you well and Thank You

MAURA MURPHY  |  Overall Experience 
Rating:
2.0

This is the worst place in history

eric rivera  |  Overall Experience 
Rating:
2.0

There was always a problem with my unit. They kept saying that I owed money when I didn’t and put the red lock on my unit. The old manager was horrible and never available to speak with me. Overall, a huge disappointment.

Frank Rodriguez  |  Overall Experience 
Rating:
3.0

The area I had was always hot. I let the manager know the first day aI moved in. Some areas were cool, but my area was not. It's a very old site and the floors were bumpy and made it difficult to roll the moving carts. The site was clean. The building was so large and only 2 elevators. Climate control was not the best.

Sharon Giles  |  Overall Experience 
Rating:
1.0

The Managers have always been rude and inconsiderate My mom went there to handle my business for years because 8 am curreny oversees and starting with Dominic to the guy who is there now they are disrespectful

JONATHAN PENDER  |  Overall Experience 
Rating:
5.0

Costumer service and the manager are real professionals

LUCIA QUINONEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Hernandez  |  Overall Experience 
Rating:
5.0

Clean, well managed, friendly staff.

Andrew Willis  |  Overall Experience 
Rating:
5.0

General Manager Jerry Butler was very understanding of my families needs and helpful in figuring out how to settle our account in light of the difficulties bought on by the current health crisis that is affecting millions of American families just like ours. We are very grateful for his compassion and for the opportunity he made available to us to settle our account satisfactorily. We commend him for his actions on our behalf, and would definitely recommend the facility to anyone in need of storage and moving services. Five stars all the way!

Joseph Distefano  |  Overall Experience 
Rating:
5.0

Jerry help me a lot

Carlos Rodriguez  |  First Impressions 
Rating:
5.0

Thank you. You were there when I needed a place to store things for a friend. I did recommend you to another friend and she now has a storage unit there. She was particularly impressed by the area where one can leave furniture or other items for others to take.

Sarah Campbell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GREGORY SHERMAN  |  Overall Experience 
Rating:
1.0

There needs to be more people working. I was the second person in line when the location opened. I completed the online pre-check in. I had ordered supplies over 1 month in advance. Not only were my supplies not available (I ordered 6 furniture pads, there were only 3), half of them were missing from the order (TV box and mattress cover). I also had to wait in line for about 45 minutes before I could be seen. Next, I was given no instruction, or map as to where my storage unit was located. When I came in with a full truck 90 min later, I found out that my movers were unloading the truck at the wrong doc! We had to then request a different (more expensive) storage unit so we didn't have to pack back up only to unpack again. I then needed a refund for the furniture pads that were not given to me. This took over 30 min! The ONLY good thing about this experience were the movers I hired through you. I understand the the staff here was strapped for help ( while I was there I learned that one staff member was late, and another just left work without telling anyone.) You all need to hire more reliable people, and train them better in communication skills. I spent almost as much time in the office waiting as I had actually packing or unpacking my apartment.

BRIDGETT PRIDE  |  First Impressions 
Rating:
3.0

It took too long to process. Although the staff was nice and accommodating, the whole process tonget the unit was way too long. Not to mention, I wasn't able to get thr card key to access my until. I have to return back to the office e another day to get the card key.

Lori Medina  |  First Impressions 
Rating:
5.0

This is the best-run U-Haul I've never seen. The employees are professional and helpful. They treated me with respect and helped me when I had problems. All of this during the COVID-19 Pandemic. The employees at U-Haul Riverdale deserve a raise! They are the best!

Christopher Kaiser  |  Online Move In 
Rating:
5.0

👍🏻😎

CHRISTOPHER ALVAREZ  |  Overall Experience 
Rating:
5.0

For years this facility has provided outstanding services to the red rings community.

ROBERT FARLEY  |  Overall Experience 
Rating:
1.0

I will never recommend uhaul to anyone. Their service Overall is extremely poor and they’re thieves!

Crystal Valdez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juan nunez  |  First Impressions 
Rating:
4.0

Ending my account communications taking too long to finalize end of service.

MIRELLA BAJANA-MARKOWITZ  |  Overall Experience 
Rating:
5.0

The staff was very professional and helpful. The storage area was clean and easy to navigate. The rest room was convenient and clean. I will highly recommend this U-Haul location.

Agustin Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Adames-Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL RADO  |  Overall Experience 
Rating:
5.0

I was thinking as I moved the remaining personal articles from the space, how appreciative I am to had chosen U-Haul Riverdale over the past 2 years. The staff has always responded to any inquiry with professionalism and respect. The unit fit my need up to the last day, and although the location is a tad off the beaten path - I didn’t mind. I enjoyed the security, which allowed me to trust my personal articles were safe. And, I really give Riverdale credit for maintaining a VERY clean facility; anytime I needed to use the restroom, I was confident based on experience that it was well kept. Thank you U-Haul Riverdale!

Keith Johnson  |  Overall Experience 
Rating:
5.0

Over the last few years my overall experience with U-Haul Storage was excellent. This is a nice, clean and accessible facility. Thank you for the great service!

LATONIA ALMEYDA  |  Overall Experience 
Rating:
5.0

The service was very professional and good customer service

John Rock  |  First Impressions 
Rating:
5.0

Great facility and personal

Jesus HERNANDEZ  |  Online Move In 
Rating:
3.0

Employees are the best but: 1. It shouldn't be necessary to swipe out. 2. An employee has to direct traffic and keep both elevators moving.

William Norris  |  Overall Experience 
Rating:
5.0

Excellent services

Rodo Rodriguez  |  Overall Experience 
Rating:
4.0

I was with Uhaul for many tears. NEVER a complaint. Moving on was an issue of convenience. I will continue to use Uhaul for other storage needs.

LATEEF MUMIN  |  Overall Experience 
Rating:
5.0

I was very pleased with the service and staff at this facility. Special praise needs to go to Rosa who was always available to assist me.

ELIZABETH BRADY  |  Overall Experience 
Rating:
5.0

Very convenient access, great security measures, nice space

Cassandra Richards  |  First Impressions 
Rating:
5.0

The facility is very clean and well maintained. The staff are polite and helpful. If you need extra storage space, the cost is reasonable.

LUANE KOHNKE  |  Overall Experience 
Rating:
5.0

Execelent facility

EST JOSHPHINE MALONEY  |  Overall Experience 
Rating:
3.0

The badly formed floor connecting the two buildings is seriously unacceptable. Multiple items fell off my cart while attempting to go between the rooms on the 6 th floor. Your staff is very good.

Robert Infarinato  |  Overall Experience 
Rating:
5.0

The staff at the front desk were extremely helpful and it was easy to move my belongings into the storage unit.

Nina Dudko  |  First Impressions 
Rating:
5.0

I received excellent customer service from Monique Anderson, also I was able to get a free month of storage fees based on my long-standing patronage,

STANLEY BULLARD  |  First Impressions 
Rating:
5.0

Stephaney was very helpful

richard wilkins  |  First Impressions 
Rating:
1.0

Rent their equipment return them in a timely manner. There is nothing for free no one month free storage .

Ethel Brown  |  Overall Experience 
Rating:
2.0

Overall facility was always great. Never had a good experience with the staff always rude never helpful. Once was double charged and local leadership promised a refund. Never did it. Waste if my time.

KEVIN NEWLANDS  |  Overall Experience 
Rating:
4.0

The service I received at the desk from Maria was outstanding. However the climate control claims "like home" are not met. 6th floor was 60 F not 65 and I really worry about going to 85 degrees.

Robert Infarinato  |  First Impressions 
Rating:
5.0

The staff is top notch . Always helpful and considerate. Excellent staff.

CHRIS WARD  |  Overall Experience 
Rating:
5.0

The staff is always helpful and accommodating. I really appreciated this. Thank you.

Katherine Carey  |  Overall Experience 
Rating:
3.0

The workers were nice but pretended to be unable to upgrade unit size despite UHaul's promise to me. Long delay. I wasn't told I would need a circular lock. Old timers helpful. Pls train newbies.

Joan Penrose-Borum  |  First Impressions 
Rating:
5.0

wonderful customer service from Worker named Stephanie.

Ruth FREEMAN  |  First Impressions 
Rating:
5.0

Was accessible to me when I needed it really appreciated the service and the friendly and helpfulness of the staff. Great work

MALIKKA VANSLUYTMAN  |  Overall Experience 
Rating:
5.0

The staff was very courteous and professional. The storage area is very well organized, clean and secure.

Agustin Garcia  |  First Impressions 
Rating:
5.0

Very good for my 6 years and 4months.never have a problem.

PAULINE CARTER  |  Overall Experience 
Rating:
5.0

The staff was helpful, friendly and knowledgeable. The $10 fee for 24 hour access was well worth it. The bathrooms were always clean and well stocked. The facility felt safe.

christina macaluso  |  Overall Experience 
Rating:
5.0

Amazing general manager. Good rapport among employees and collegial environment. Professional service all around. Very clean location. Highly recommend to anyone and will to all I know in the Bronx!

Marilyn molina  |  First Impressions 
Rating:
5.0

The staff was polite, punctual and offered great service.

rachel boothe  |  First Impressions 
Rating:
5.0

Great customer service

Jesus Melenciano  |  Overall Experience 
Rating:
5.0

Courteous, helpful staff. Customer friendly. Clean facility.

Andrew Willis  |  First Impressions 
Rating:
3.0

I don’t like the fact that I was charged the extra 5 dollars when I originally was paying 139 and it went to 144

michael smith  |  Overall Experience 
Rating:
5.0

Great service

Esmeralda Mosquea  |  Overall Experience 
Rating:
4.0

If a client is one day past the move out threshold due to medical reasons, the client should not be charged. I do thank the male customer service rep that waived the late fees.

susan greenstone  |  Overall Experience 
Rating:
5.0

The years I used Uhaul ad my preferred storage facility, were great. My things were kept safe, and the stuff was always very helpful. My facility was Riverdale. You guys are truly a great staff.

CAROLINA WEVER  |  Overall Experience 
Rating:
5.0

The gentleman working the desk was very knowledgeable and quick and efficient in setting us up.

Jennifer Nehrenz  |  First Impressions 
Rating:
1.0

The customer service here sucks big time. I would never rent from U-Haul nor will I ever rent from these expensive incompetent lack of knowledge rude clowns.

april knight  |  First Impressions 
Rating:
5.0

Luis was knowledgeable, efficient and helpful. And Rosa was friendly and also knowledgable. I visited several storage places and because of the personal service I received at U-Haul I went there.

Michael LaRue  |  First Impressions 
Rating:
5.0

Very good service

aurelia urena  |  First Impressions 
Rating:
5.0

The UHaul Self Storage Room completely met our needs. It had easy, safe and secure access 24/7. i would recommend UHaul Storage. Thanks and UHaul Truck Rental was also great. Easy Easy!

KIM JOHNSON  |  Overall Experience 
Rating:
1.0

The lighting in front of my unit 4692 was not working for many days. The lack of illumination made my unit inaccessible. Luis Hernandez, the manager, was most unhelpful.

geraldine mcgarvey  |  Overall Experience 
Rating:
2.0

Some of the employees are unprofessional maintenance during the day with no notifications Lights not working Expensive

joseph ilarraza  |  Overall Experience 
Rating:
5.0

Their 24 hr access was extremely convenient for me and my family’s needs. Always well light and safe even at 3am. Will definitely used them for future needs. Professional, respectful and helpful staff

JEANNIE GUZMAN  |  Overall Experience 
Rating:
3.0

The young man at the front desk was courteous and helpful. However, I was quoted a different price on the phone and it was more money when I arrived at the U-Haul office.

Daisy Feliciano  |  First Impressions 
Rating:
4.0

It was easy and good. Which it had long evening hours, especially Sunday which is a big moving day

ryan fitter  |  Overall Experience 
Rating:
5.0

Really helpful guys on the front desk looked after me for hours, found me new storage units and coordinated with my movers

Louise Mensch  |  First Impressions 
Rating:
1.0

Closing procedure was not conducted correctly resulting in additional fees, multiple calls, and emails from U-haul that took 2 months for me to resolve.

Ashley Duke  |  Overall Experience 
Rating:
5.0

Kind and courteous and no waiting!

Lamar Jones  |  First Impressions 
Rating:
5.0

There's a group of staff at this facility. Keep up the good work.

TOM CAPERS  |  Overall Experience 
Rating:
5.0

Exceptional facility! Every staff I met is client-focused & professionally appropriate. We credit General Manager Luis Hernandez. Durable excellence at this level is a resource to our neighborhood.

miake-lye ryn  |  Overall Experience 
Rating:
5.0

The staff was very attentive. They took time to answer all our questions and concerns. Stephanie, was a great help in assisting us find the right size storage room.

PAUL HERSZDORFER  |  First Impressions 
Rating:
1.0

Paid for second lock to be removed And wasn’t removed. Stayed on site till 5AM trying to get access to my mattress with my kids. Had no where to sleep that night due to irresponsibilities of employee.

Yancy Gomez  |  Overall Experience 
Rating:
5.0

The strorage facility was clean and secure. There were always carts available to transport your items.

anthony palagruto  |  Overall Experience 
Rating:
2.0

Supervisor at the Riverdale Bronx location is very unprofessional and does a very bad job running this place Uhaul needs to get people in that care about the customers and not just a freaking paycheck

craig hunter  |  Overall Experience 
Rating:
5.0

Everyone is very helpful and kind. Especially Luis and his boss lady.

jamie pena  |  First Impressions 
Rating:
5.0

If I ever need storage again, will definitely not hesitate to use this place!

kadiatou traore  |  Overall Experience 
Rating:
5.0

Rep, took care of all our problems.

TOM CAPERS  |  First Impressions 
Rating:
4.0

The gentleman (Marvin) was very polite and he explained everything to me. I was accommodated with a small unit of my liking. Thank you!

ovina olin  |  First Impressions 
Rating:
5.0

Easy check in, friendly staff, clean

ryan fitter  |  First Impressions 
Rating:
5.0

Hours could be later, but adequate for general use!

David Haines  |  Overall Experience 
Rating:
3.0

***

IRVING RAMOS  |  Overall Experience 
Rating:
4.0

Please empower client-focused staff on site to learn mgmt skills. Great facility & manager. 1 specific example: Staff need to be able to re-stock swipe cards from client service area. Darrow gets it.

miake-lye ryn  |  First Impressions 
Rating:
5.0

Great

David Riveria  |  Overall Experience 
Rating:
5.0

Everyone was helpful and courteous.

mark greenberg  |  First Impressions 
Rating:
4.0

All good but first assigned locker was out of alignment. Second was fine. Clerk was excellent.

Robert Krausz  |  First Impressions 
Rating:
4.0

good service overall

Janet anisfeld  |  Overall Experience 
Rating:
5.0

Everyone was so professional and easy to work with from beginning to end! Moving is not easy and I felt welll guided by every person on your team!

Monica Bisgaard  |  First Impressions 
Rating:
5.0

Staff great

JOHN ODONOHUE  |  Overall Experience 
Rating:
3.0

Pretty good service

kadiatou traore  |  First Impressions 
Rating:
5.0

Safe, secure and well maintained!

richard abare  |  Overall Experience 
Rating:
1.0

My experience at U-HAUL wasn’t a great one. When I asked Marvin D. about the promotion with the first month being free, he showed no type of interest in explaining. He wasn’t helpful at all. Horrible.

jordan booker  |  First Impressions 
Rating:
5.0

Very clean facility with helpful staff. Ground floor storage was well-lit and I felt safe going there during the day. Nighttime access was a little challenging—another customer had to let me in.

IVY AUSTIN  |  Overall Experience 
Rating:
3.0

Temperature is to warm in the storages and i am sure im not the only saying this but you all need to remove that concrete bump you csnt even push a cart over that withouth things falling and breaking

JOHN MAURA  |  Overall Experience 
Rating:
5.0

Good place to store things.

KENNETH PENA  |  Overall Experience 
Rating:
4.0

Love Ray!!!

Cindy Marinangel  |  Overall Experience 
Rating:
5.0

Your service was great as always!! My only comment is to fix the metal portion of unit It was not level ( holes did not align to well) It was not easy to put the recommended lock Thank you

DENISE VIDAL-MONTILLA  |  Overall Experience 
Rating:
5.0

Very competent people

MAXIMO GARAVITO  |  First Impressions 
Rating:
5.0

It's good

Tomas Collazo  |  Overall Experience 
Rating:
5.0

I received a U-box from the Riverdale Moving & Storage. Ray was the delivery driver. His customer service was excellent. He contacted me ahead of time and made a detailed plan for the delivery,

Jonni Tee  |  Overall Experience 
Rating:
4.0

No comment

Samuel Bunche  |  Overall Experience 
Rating:
5.0

Staff is very accommodating, informative, and courteous. Facility is well maintained. Good experience.

MARY MCCARTHY  |  Overall Experience 
Rating:
5.0

no other comments needed

kathleen baffuto  |  Overall Experience 
Rating:
5.0

World Class Services

Nkan Enobong  |  Overall Experience 
Rating:
5.0

I was helped promptly and received friendly, excellent service and all of my questions were answered by your wonderful staff. Thank you!

kimberly gonzalez  |  First Impressions 
Rating:
5.0

Thank you very nice!! 😀

rafael / elizabeth de jesus  |  First Impressions 
Rating:
5.0

awesome service

Kimberley Lee  |  First Impressions 
Rating:
4.0

Everything was good and easy

Dylan Keete  |  Overall Experience 
Rating:
5.0

SAFE PLACE TO STORE PERSONAL ITEMS

francis lewis  |  Overall Experience 
Rating:
5.0

Thanks

alberto mota  |  Overall Experience 
Rating:
5.0

professional

THOMAS DONLON  |  First Impressions 
Rating:
5.0

Great place to put items away that don’t fit any ware in your house or apartment. Secured Clean Brite

YVETTE RAMOS  |  Overall Experience 
Rating:
5.0

I have used u-haul and cube smart facilities and I find u-haul much better in all respects including pricing, rules n regulations, convenience and customer service

RUBEN FRANCO  |  Overall Experience 
Rating:
4.0

Very helpful and friendly

ELIZABETH LIRIANO  |  First Impressions 
Rating:
4.0

Helpful

Norman Torres  |  Overall Experience 
Rating:
5.0

In the end, it's the staff that really makes a difference. Someone there to help and answer questions, someone there to work with you. Moves in and out can be really stressful. Thanks guys!

roxann parker  |  Overall Experience 
Rating:
5.0

Fantastic, clean, friendly staff, secure, convenient location

Sean Dunleavy  |  Overall Experience 
Rating:
5.0

The best thus far.

jose deleon  |  Overall Experience 
Rating:
2.0

Very dishonest people. Charge money from your credit card unauthorized. After moving out on the last day of my rental they illegally and unauthorized debit one of the credit cards for $50

WINSTON ROACH  |  Overall Experience 
Rating:
5.0

All was as needed,

Eric Rosenbaum  |  Overall Experience 
Rating:
5.0

Thanks to all the staff at Uhaul Riverdale for their courteous and knowledgeability.

Leon P Rabouine Sr  |  Overall Experience 
Rating:
5.0

Most of the staff was pleasant and very helpful including the maintenance people. My only complaint was when I misplaced my storage key and was told I needed a locksmith-otherwise great service.

MIRIAM GUERRA  |  Overall Experience 
Rating:
5.0

I appreciate you all..

Preston Shivers  |  Overall Experience 
Rating:
5.0

Excellent customer service.

jairo Guerra  |  Overall Experience 
Rating:
3.0

I like storing my things in your storage place but it cost too much and I don’t have more than enough things to store. Thanks for the good facility and the safety of my things. Good job.

rhodora delemo  |  Overall Experience 
Rating:
5.0

very helpful

Norman Torres  |  First Impressions 
Rating:
3.0

If I was provided entry at 8:00 pm perhaps I would have provided a better review.

emmanuella mathurin  |  Overall Experience 
Rating:
1.0

I had a room on the 5th floor , way , way, way in the back. I had to take someone with me every time I went to the facility. There are no cameras in the back. The cameras are only near the elevator

lorin barnes  |  Overall Experience 
Rating:
5.0

highly professional and helpful staff. keep up the good work.

Sean Dunleavy  |  First Impressions 
Rating:
5.0

This location was vwry clean and staff was very friendly. Thank you again tem uhaul!

Lynette Vale  |  Overall Experience 
Rating:
2.0

Customer service needs improvement...I went to rent a van and the person on the register was on his personal cellphone and I had to wait And repeat my self because he wasn’t paying attention.

Robely Molina  |  Overall Experience 
Rating:
5.0

Quick, simple, and friendly

Dionne McKenzie  |  Overall Experience 
Rating:
4.0

good phone customer service.... I am not yet in the space I reserved. More to follow

Neil Leibowitz  |  Reservation 
Rating:
4.0

The representative was courteous, informative and knowledgeable.

Mildred Fabian  |  First Impressions 
Rating:
5.0

Great experience.

Karen Outlaw  |  Overall Experience 
Rating:
5.0

Good

EDWIN QUEZADA  |  Overall Experience 
Rating:
5.0

Thank you for the years that you protected my household items. Thank you for your services as well. Happy Holidays to all.

LYDIA MATIAS  |  Overall Experience 
Rating:
5.0

Karina was awesome...answered all my questions and was very professional. Facility is grade A++...so far getting this storage unit has been the easiest part of the moving process.

jesse mechanick  |  Reservation 
Rating:
5.0

everything was great and they really bent over backwards to be responsive to any issues.

BETH SILBERSTEIN  |  Overall Experience 
Rating:
5.0

They just Stored and shipped my u box. I did not visit facility.

John Flanagan  |  Overall Experience 
Rating:
5.0

no problems

Marsha Nicholson  |  Overall Experience 
Rating:
1.0

First time I brought my items to be stored there was a lock on the unit. No one was around to help. Had heavy furniture and boxes. Had to leave my items outside because I had more stuff to store

James Keenan  |  Reservation 
Rating:
5.0

Everyone with whom I had contact could not have been more friendly & helpful. Location is 1 mile from my apartment, and super-convenient to the Deegan for my previous move. Five out of four stars...

Timothy Guscott  |  Overall Experience 
Rating:
5.0

You guys were great and professional

pedro Grimotes  |  Overall Experience 
Rating:
3.0

my first day of moving the key card was not programmed correctly i came in after the store had closed no one answered the phone listed for after hours contact i think someone should be round 24hrs.

craig hunter  |  Reservation 
Rating:
5.0

Facility issues were addressed promptly.

PATRICIA PADILLA  |  Overall Experience 
Rating:
5.0

Ray delivered my UBoxes to my apartment and he was incredibly helpful, responsive, and professional. He made a typically stressful situation very easy and seamless.

Jamie Kang  |  Overall Experience 
Rating:
5.0

Very excellent

Carmen Baez  |  Overall Experience 
Rating:
4.0

I greatly appreciate all that Dominick has done to help me with my questions and concerns over the last four years.

Camille Stanford  |  Overall Experience 
Rating:
5.0

Great staff!!! The move went very well. Thank you.

Gary Eddey  |  Reservation 
Rating:
5.0

I always get great service in this branch, nice and efficient people. Thanks!!!

JAIRO BAQUERO  |  Reservation 
Rating:
4.0

good service

JOSE CASTILLO  |  Overall Experience 
Rating:
4.0

Wil definitely recommend. Great service

angelina mcclain  |  Overall Experience 
Rating:
5.0

Excellent customer service. Convenient location.

MARIA ESPIRITU  |  Overall Experience 
Rating:
5.0

Very good service.

Rosie Hernandez  |  Overall Experience 
Rating:
3.0

I had over3 yrs renting & the fees are high. I was hospitalized numerous times and fees were still not waived. Money is all this business sees. Very sad. Not working w/clients in need.

PRISCILLA BRITO  |  Overall Experience 
Rating:
5.0

Very friendly and eager to help You.Thank you

zoila flores  |  Overall Experience 
Rating:
1.0

Your workers from the truck rental and the storage rentels and the storage offices are nasty very rude to costumers that's what I just move out can deal with all this attitudes treating people like 🗑

ALEX SOTO  |  Overall Experience 
Rating:
4.0

Prices are too high.

Antonia Faura  |  Overall Experience 
Rating:
1.0

I did not use storage space. I had 2 u boxes. I can say confidently that without rays assistance and customer service I would have never returned as a customer.

Annette Rapp  |  Overall Experience 
Rating:
5.0

This was a good experience for me. I rate this as an excellent storage facility.

june mossop  |  Overall Experience 
Rating:
2.0

I am pursuing a refund for my storage reservation. I closed it out one day after the original date of reserving and they are charging for a full month that I won’t and can’t use as I am moving west.

Casey OBrien  |  Overall Experience 
Rating:
5.0

HAPPY

Gustavo Done  |  Overall Experience 
Rating:
5.0

Thanks for your help all the time I am very thankful

martin nunez  |  Overall Experience 
Rating:
5.0

It would be great if storage could open later on Sundays since most people utilize the weekend as a moving day!

Omobolaji Ogunsola  |  Overall Experience 
Rating:
2.0

My pod was supposed to be delivered by 10 am. The pod was not delivered until after 1:40 p.m. I ordered a moving company to come at 10:30 and they sat there and the pod never came so they had to leave

Rashaad Phillips  |  Overall Experience 
Rating:
5.0

The only thing is your price are high. Thank you

MILAGROS CEPEDA  |  Overall Experience 
Rating:
1.0

I requested my Ubox to be available at 9am. UHaul didn’t have it ready until 2pm. Also, they bolted the door of the Ubox shut and never removed the bolt, so we couldn’t access it when it was delivered

David Butler  |  Overall Experience 
Rating:
1.0

The worst experience I have ever had with moving, storage, access to my goods, consideration of my time and 3rd party moving costs. They did not resolve issues or refund my extra costs they caused.

SUSAN MYERBERG  |  Overall Experience 
Rating:
2.0

I have a bad memories not recommend

Jonathan / Haisel Paredes / Burgos  |  Overall Experience 
Rating:
1.0

U-Box delivery driver was very uncooperative.

Barclay Lee  |  Overall Experience 
Rating:
4.0

Thank you for your services.

SOPHIE SERRANO  |  Overall Experience 
Rating:
4.0

Thank you!

Jawar Mejia  |  Overall Experience 
Rating:
3.0

The inability to prorate billing upon move out in this technical day & age is antiquated & ridiculous. Furthermore, a consumer rip off!

melany mcmilion  |  Overall Experience 
Rating:
5.0

I did not actually visit the location, but Ray Bauer delivered my U-Boxes to my new home in the Bronx very smoothly. My only suggestion is to notify -Box customers quicker about delivery options upon

Thomas Massaro  |  Overall Experience 
Rating:
4.0

Friendly and professional staff. Easy access to facility. Clean and well maintained.

Wendy Rosario  |  Overall Experience 
Rating:
4.0

Forklift drivers, need to pay more attention to the customer time, they were on training and I waited almost an hour to be assisted.

Juan Bonilla  |  Overall Experience 
Rating:
5.0

Never had a problem

JAMALE CHATMAN  |  Overall Experience 
Rating:
4.0

I used a large storage for more than a month. For the second month I had to pay for an entire month and only needed 10 days. That's not very fair. You could offer prorating plan for customers.

alka / ilan mansukhani  |  Overall Experience 
Rating:
3.0

The only problem I had on the 6 floor there is no ac and it is extrelemy hot in the summer and extremey cold in winter.

ZULEIKA DELANUEZ  |  Overall Experience 
Rating:
5.0

Ray from the Ubox shipment department was extremely helpful and fantastic to work with.

HsienHsin Chou  |  Overall Experience 
Rating:
5.0

Excelent services!!

ana toval  |  Overall Experience 
Rating:
5.0

Excellent service

TRINA PIVONKA  |  Overall Experience 
Rating:
5.0

Very efficient, helpful and friendly staff.

andre greaves  |  Overall Experience 
Rating:
3.0

I like the people who works there, but the staff I feel always looking down on the people that have their stuff in storage. Never look down on people cause it might be you some day. Why so many fees?

MALIKAH M. POINT-DU-JOUR  |  Overall Experience 
Rating:
5.0

got a call saying that I still owed a month but my due that was the 25th of April and I emptied my storage space and returned the card on the 24th of April I hope everything is situated thank youuu

Alfomso Compress  |  Overall Experience 
Rating:
4.0

Great storage facility, feels very secure. The elevators seemed to have problems pretty regularly, but other than that, move-in, storage, and move-out was all easy and smooth.

DAVID DEGGE  |  Overall Experience 
Rating:
5.0

The best

MARTHA SOWLEY  |  Overall Experience 
Rating:
2.0

It’s expensive and not all staff members are respectful

FITZROY/CHERRYANN MENDES  |  Overall Experience 
Rating:
5.0

Excelente

Juan Carlos Ferreiras  |  Overall Experience 
No reviews have been submitted for this location.

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