Customer Reviews for U-Haul Moving & Storage of River Oaks

2,196 reviews

1510 Torrence Ave   Calumet City, IL 60409

(708) 868-5521

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(708) 868-5521

1510 Torrence Ave
Calumet City, IL 60409

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience cannot complain

Darryl Herndon 
Rating:
1.0

They get all five star my phone broken

Latisha Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles harris 
Rating:
5.0

Customer did not leave a comment.

tony aguliera 
Rating:
5.0

Nothing. Everything was great. Quick service. Friendly environment. Great customer service.

David Croom 
Rating:
3.0

Customer did not leave a comment.

patrickson durand 
Rating:
1.0

The facility claimed that I was not in the system since they had rented it to another person.

Frank Gipson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Shanel Gartley 
Rating:
4.0

Customer did not leave a comment.

evette edwards 
Rating:
5.0

The truck was taking a bit long to start like the starter is going out but other than that I had no problems

BILLY SIMS 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HARRIS 
Rating:
4.0

Customer did not leave a comment.

JOHN MILES 
Rating:
5.0

Everything that's offered to the customer is already above standards

Jeff Jackson 
Rating:
5.0

We appreciated your great customer service.

dana davenpor-mclurkin 
Rating:
5.0

I only wish we could have picked it up at a closer location but this store manager was outstanding

nadine butler 
Rating:
5.0

The service, vehicle, and pricing were all excellent. Overall, it was a wonderful experience and I will definitely be a return customer.

peterkin doyley 
Rating:
5.0

I love it keep it like it is

ELLIOTT MULDROW 
Rating:
5.0

Customer did not leave a comment.

Leslie Jeudy 
Rating:
5.0

Customer did not leave a comment.

ANDRE CRITTLE 
Rating:
5.0

I love them all

ELLIOTT MULDROW  |  First Impressions 
Rating:
5.0

Keep things exactly how they are..

john jackson 
Rating:
5.0

Customer did not leave a comment.

sonya williams 
Rating:
5.0

Customer did not leave a comment.

Rolanda Swinney 
Rating:
5.0

Customer did not leave a comment.

Patricia Jones 
Rating:
4.0

Customer did not leave a comment.

Michelle Maxeiner 
Rating:
4.0

Customer did not leave a comment.

Karlisa Rodgers 
Rating:
5.0

Customer did not leave a comment.

Tina Freeberg 
Rating:
4.0

Customer did not leave a comment.

Latrice Johnson 
Rating:
1.0

Customer did not leave a comment.

Thomas Fobbs 
Rating:
5.0

Keep the Manager, JESSICA at the calumet city store!!!she's AWSOME!! with a very bubly but professional personality...she knows her job and she multitasks very well...and listens to a customer's needs and helps provide the customer with the proper equipment....most IMPORTANTLY...SHE'S A CUSTOMER SERVICE WINNER!! due to HER FRIENDLY WELCOMEING GREETING TO EVERY CUSOMER THAT ENTERS INTO HER STORE AND HER WINNING SMILE...Thank you Jessica!!! From...your customer Ms. Holmes

ethel holmes 
Rating:
5.0

Customer did not leave a comment.

Morgan Lee  |  First Impressions 
Rating:
5.0

Jessica is excellent location manager covered all my needs

DARRICK BRONSON 
Rating:
5.0

Customer did not leave a comment.

Taneka Franklin  |  Overall Experience 
Rating:
5.0

The facility was well cared for and very clean.

rodney leach   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Lynch  |  Overall Experience 
Rating:
5.0

Wipe down the consoles where customers sat their belongings for watermarks , spills etc.

adrienne robinson 
Rating:
5.0

Customer did not leave a comment.

kevin burnes 
Rating:
3.0

Customer did not leave a comment.

Shanika Ruffin 
Rating:
5.0

Customer did not leave a comment.

Shirley Buckhalter 
Rating:
5.0

Quick service

yolanda hampton 
Rating:
5.0

Customer did not leave a comment.

Derrick Nutall 
Rating:
3.0

When we open the back part of the truck we found a bunch of dead roaches even some was alive o had to drive and grab bug spray to spray the back of the truck before loading my things in there . Very disappointing

Latoya Price 
Rating:
3.0

Repair equipment for rental to the public

Jeremy Farris 
Rating:
5.0

Customer did not leave a comment.

Melissa Gibson 
Rating:
5.0

Nyellie was super helpful and amazing to work with. I'm so happy she was able to assist with my account; I'm truly thankful for her knowledge and kindness

Siarra Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ladonna Hendricks 
Rating:
3.0

Have the truck available for access and not have to squeeze in between others to get in. Parking is to tight

TYRONE ROBINSON 
Rating:
5.0

This location is 5star!

Terry taylor 
Rating:
5.0

I went weekly and this is the only place that I feel comfortable doing business on a weekly basis

Richard Williams 
Rating:
1.0

Customer did not leave a comment.

John Mix 
Rating:
5.0

Customer did not leave a comment.

howard ward 
Rating:
5.0

👍👍👍👍👍

KATHERINA MYLES COOPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaQuay Boone 
Rating:
5.0

No improvement necessary in my opinion. Everything was perfect.

REGINALD LEE 
Rating:
5.0

Customer did not leave a comment.

Vernita Chaney  |  Overall Experience 
Rating:
5.0

Jessica and the staff is excellent! They are always a joy when I rent from U-HAUl.

terry taylor 
Rating:
4.0

Customer did not leave a comment.

Ayeashea JOHNSON 
Rating:
3.0

Tires on trailer needed to be replaced.

Joe Goryl 
Rating:
5.0

Great

HOSAM BADER 
Rating:
5.0

Simple, easy, on time and clear! And has a great smile!

Auburn Castleberry 
Rating:
5.0

Customer did not leave a comment.

Terri Rogers 
Rating:
1.0

Don't leave the store unattended. I made several attempts to return my key and nobody was at the office around 3:30-3:45PM despite the hours on the door reading open until 5:30. I now have an "outstanding balance" because I was unable to return the key due to nobody being in the office before the closing hours. I ended up leaving the key on the concrete slab in the masonry for the staff to see when they decide to return...if they ever return.

Brad Steinweg 
Rating:
5.0

I will be going back!!!

jasmine clay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick Nutall 
Rating:
5.0

Customer did not leave a comment.

Tamala Caldwell 
Rating:
5.0

Great Service!

Ingrid Radford 
Rating:
5.0

Great staff, both manager and employees were professional and friendly.

LORENZO SANCHEZ  |  Overall Experience 
Rating:
5.0

Always nicely lite up when going to unit. Bathroom was always nice & clean. Friendly help was always there. Outside area very well kept..

Celine Bess  |  Overall Experience 
Rating:
1.0

I tryed to retune the trailer I rented and I needed assistance with removal of it witch I neever reveived for qwite some time and as a result I timed out so I was charged for another day!

CORDELL CAREY 
Rating:
2.0

Location lacks customer support via telephone. You get transferred to an out of state customer service agent. A physical worker can only questions answered or help you, if you're at physically at the Calumet City location.

Brad washington 
Rating:
1.0

Tell customer up front The truck said one price 1995 but I'm thinking I'm a get back at lease $60. From a hundred dollar deposit and I put the truck on a half of a tank now I have to wait 3 business days to get back $16 dollars wow really .

DENNIS GERMAN 
Rating:
5.0

Customer did not leave a comment.

Jimmie Steel 
Rating:
3.0

Customer did not leave a comment.

Emiliano Galindo 
Rating:
5.0

Great service

darrell comer 
Rating:
4.0

The manager there is very rude. She yield the customers

erika mireles 
Rating:
4.0

Customer did not leave a comment.

Roger Lefers 
Rating:
2.0

Customer did not leave a comment.

Kailyn Randle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anissa Harmon 
Rating:
5.0

Customer did not leave a comment.

Al Johnson 
Rating:
5.0

Customer did not leave a comment.

faybis shipman 
Rating:
5.0

Customer did not leave a comment.

Benjamin Medina 
Rating:
5.0

Customer did not leave a comment.

yomi akinlagun 
Rating:
1.0

Customer did not leave a comment.

Tenisia Williams 
Rating:
5.0

Customer did not leave a comment.

Kevin Huff 
Rating:
5.0

Customer did not leave a comment.

Veronica Sims 
Rating:
5.0

Customer did not leave a comment.

Gloria Marshall Figueroa  |  Overall Experience 
Rating:
4.0

Girl that works inside was a little rude but other than that no complaints. Jessica the store manager was great!

TIFFANY HAYES  |  Overall Experience 
Rating:
5.0

I am impressed by the service, and how quickly the process goes at this U-HAUL facility. I have been here several times already. And I would highly recommend them to friends & family.

James Mines 
Rating:
1.0

Ripped me off I put 5 gallons of gas in the truck. Used it to go 70 miles then they still charged me $60 more dollars to put 6 more gallons in it. Nobody came outside to inspect the truck before left only has a driver side mirror no passenger side mirror . End up paying $154 to use for hour and a half ride to pick up a dresser😡

Anthony Gilbert 
Rating:
5.0

Customer did not leave a comment.

MARCELO DA PAZ  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Magen Coleman  |  Overall Experience 
Rating:
5.0

Not a lot really. It’s hard to improve on excellent !!

Jim Todd 
Rating:
5.0

My experience was great. Need more people like them.

Calvin Cox 
Rating:
4.0

Customer did not leave a comment.

Margaret Craft 
Rating:
5.0

Awesome staff

TOMMIE GENTRY 
Rating:
5.0

Everyone was pleasant

SHAMAR AINA 
Rating:
5.0

I love this location everybody’s friendly every time I visit this location. They are fast and efficient. My equipment is ready for me when I get there. I’m well taken care of. I recommend this location to anyone.

Richard Williams 
Rating:
3.0

Customer did not leave a comment.

sandra whitewing 
Rating:
5.0

Everything when very well. Excellent service.

Keith Coutain 
Rating:
5.0

None

KENYATTA DAVIS 
Rating:
5.0

Customer did not leave a comment.

estella brass 
Rating:
1.0

The lady working the front desk is rude and unprofessional I wouldn’t recommend this location to anyone

MELODIE KIRKSY 
Rating:
5.0

I rent at least once a week the trailers and I love going to this location. Everybody is friendly nice location is very clean equipment is in good condition and everybody that I come in contact with that looking to rent I always pointing in that direction

Richard Williams 
Rating:
5.0

Everything seems fine

jacqueline green 
Rating:
4.0

Need to change some of these trucks.

raqib raheemson 
Rating:
4.0

Customer did not leave a comment.

Ashley Hall 
Rating:
5.0

This location was perfection from beginning to end of my transaction. The outside is clean and inviting. The customer service is top tier and the product knowledge is second to none! I highly recommend the location at 1510 Torrence in Calumet City, IL.

Monet Wilson 
Rating:
4.0

Customer did not leave a comment.

wildon buchannon 
Rating:
3.0

Customer did not leave a comment.

LA DAR JONES 
Rating:
1.0

I was given a truck that has a flat then when I told the young woman she proceeded on her phone then said tell the guy outside same response on his phone after waiting 25 minutes they finally helped

Raven Ivy 
Rating:
5.0

Customer did not leave a comment.

FRANK CARPENTER 
Rating:
1.0

Poor customer service. I was not able to access my unit. I was provided a card when I first purchased the unit to access my unit after hours. WELL, the card doesn't work. I called in to get assistance and the bootleg troubleshooting they do, doesn't work. I had movers and a truck. Jessica could have cared less. Instead of me being negative and getting all upset, I came back the next day during business hours, and guess what card still doesn't work, the bootleg troubleshooting in person doesn't work either. The lady had to override whatever it was in the system to let me in. At the end of the day, it was a system error per the lazy store manager. If it's a system error and I'm doing my part, why not come into your store to assist, especially when I was told I can access my unit at any time? Some people just shouldn't be managers especially when they could care less about a customer.

Lakisha Stuckey  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Craig Calhoun 
Rating:
5.0

Customer did not leave a comment.

neville wood 
Rating:
5.0

Improve online reservation experience, just to make it much faster when checking out at any facility

Darryl Herndon 
Rating:
5.0

Let them know you need a major credit card to rent the van

Jacqueline Wilburn 
Rating:
5.0

Customer did not leave a comment.

khia dunbar 
Rating:
2.0

Manager was extremely Rude and dismissive

Kevin Love 
Rating:
4.0

Customer did not leave a comment.

LaRhonda Hardy 
Rating:
5.0

Jessica who was pleasant and professional.

Debbie Powell-Gardner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margie Bray  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bridgitte Pennington  |  Overall Experience 
Rating:
4.0

A great uhaul facility, had peace of mind with my belongings being there. They are clean and well kept.

Patrice Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Gresham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHARON JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffery Banks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAKITA PRIMM  |  First Impressions 
Rating:
5.0

Jessica is "beyond excellent" in her customer service skills. She was always polite, service-oriented and fun to be around. Jessica made you feel at ease for she explained everything (details of the storage process) and assured she was available for questions, if needed.

lee franklin   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernice Olson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cierra Walls  |  Overall Experience 
Rating:
1.0

I left a review on the site. I would like to give 5 star due to the young man that gave me the locksmith phone number and his professional attitude. and other people that work there nice attitude. But unfortunately if you have a boss or a manager that is not professional, it's hard to give a good rate due to one that is suppose to lead.. I don't understand how one Jessica the bully can have a nice team and she be the way she is. She pick and chooses who to be nice to . My check out was herendous and one of the worst experiences I have ever had. I must say when I was done I felt like a person that had divorced the wrong person. I woke up so happy that I no longer had to deal with that individual ever again... I didn't call Mr Ray because I know like the review I left saying as least as possible. That KARMA is real. People need to treat people like it's there last day on earth. Instead of treating them like idk wormy dog poop. .

Sonia Thomas  |  Overall Experience 
Rating:
5.0

The faculty is clean and easy access I love it, I will rent again

Gbenga Akinola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Coleman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

crandall ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Grayer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Marshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

untryn johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willie reed  |  Overall Experience 
Rating:
5.0

Jessica the manager was the best, she went above and beyond my expectations. Thank her for the support.

REGINA THOMAS  |  Overall Experience 
Rating:
5.0

I love them !!

Cierra Walls  |  First Impressions 
Rating:
3.0

I didn’t get the unit I reserved and I was charged and now have to wait on my money to get back in my bank account. This is so inconvenient! Wasted time and gas… only have good customer service but no satisfactory…

courtney banks  |  First Impressions 
Rating:
3.0

I reserved for a storage unit for the lower level because I am disabled and really short. Online it says the unit is available. When I got there, the unit was not available and they had charged my card before I saw the unit they were trying to give me besides the one I said I needed and reserved. They should make sure that the customer is accommodated before they waste their gas and time and money. I have to wait for my money to get back on my card. I can admit they called around for available units of my preference but the prices were high and it was too big. Other than that, customer service was good. Just don’t like the fact I have to wait for my money and I still don’t have a storage unit. Thank you!

courtney banks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anthony Bankhead  |  First Impressions 
Rating:
4.0

Manager has bad attitude

vanessa good  |  Overall Experience 
Rating:
5.0

Great crew, great management.

ARNOLD JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dee Anderson  |  First Impressions 
Rating:
5.0

It was a pleasure doing business with U Haul

marion hudson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW HOLMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

issac wesley  |  Overall Experience 
Rating:
3.0

They have Rodent boxes in the units. Also I would refer a friend but I would first let them know about the Rodent boxes

Malander Jenkins  |  Online Move In 
Rating:
1.0

over charge me not knowledgeable about the truck slow information hate to use uhaul again very unprofessional just for a sale gave me bad information on purpose

omesha Broussard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominique Randle  |  Overall Experience 
Rating:
5.0

Jessica is amazing and this is the best UHaul store I have been to.

Marcel Morgan  |  Overall Experience 
Rating:
5.0

Jessica was very nice and friendly

edward bowman   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE JEUDY  |  First Impressions 
Rating:
5.0

The manager Jessica was a little obnoxious, she need to let the staff do their job without interfering & while they're dealing with a customer truly got on my nerves

kimberly ganier  |  Overall Experience 
Rating:
5.0

Prices to high

zandra haggans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Earl  |  Overall Experience 
Rating:
5.0

Jessica and the associates were wonderful to us and very informative and made the process comfortable and she really had us in such a good mood because of her playful personality and the jokes kept coming and we loved her for being like a family member to us.

Ronnie Jones  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nia Bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nia Bailey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willie reed  |  First Impressions 
Rating:
3.0

The system lost my reservation. I had to change storage spaces a couple of times due to sizing. I was told I couldn’t change again because they had to sanitize and nothing was actually touched. The guys could not figure out properly how to refund my cash deposit more training is needed for your staff.

SUZANN ALLEN YAMINI  |  First Impressions 
Rating:
5.0

The General Manager Jessica and her staff was always so polite and helpful. They knew me when I walked in. They made me feel like part of the Uhaul. The GM Jessica she’s awesome.

REGINA TITSWORTH  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Latina Johnson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

LATINA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasquella hood   |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CANDICE CHISM  |  Overall Experience 
Rating:
3.0

The service was fine but somehow my account ended up in my husband’s name who doesn’t have an account, never understood that.

angela Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Ross Aikens  |  Overall Experience 
Rating:
5.0

MRS JESSICA & Miss Shiqett was very nice and patience to help with the online process.

Gennie Wyre  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emma Cross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April Nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

valorie worthington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tammy windom  |  Overall Experience 
Rating:
3.0

The storage facility’s office hours convenient, clean and well lite. I had no problem with the facility at all, my problem was with the management. Ms. Johnson was cool when I first started my contract 2 years ago. She became very disturbed by me when I feel behind on my monthly storage bill. I lost my job, because I was taking care of my only sister that had cancer. Shortly after that I lost my sister as well as my only brother two months later. I was paying something on my monthly bill, but it wasn't enough. I had been speaking to Jessica Johnson from the very beginning, to see if she could help in anyway with late fees or something. She was very uncooperative in this matter. At one point she even got totally ugly with me. I do understand this is a business and it can't run properly unless we pay. I just felt given the unforeseen circumstances I was facing Ms. Johnson could have been more compassionate and work out something with me. My things have been sold now and I am so sad, as there were my family things in there that meant something to only my family and I. I would have understood if I was a new customer and had been regularly late. Definitely a unfortunate situation, and I will never use uhaul storage again becauseof it.

LISA MILLS  |  Overall Experience 
Rating:
5.0

None

Keith Howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya Randolph  |  Overall Experience 
Rating:
5.0

The young gentleman and lady where so helpful

charmaine reed  |  First Impressions 
Rating:
5.0

Always friendly and helpful

JAMES KEY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANGELA BOYKIN  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Leondra Mcclelland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Queenie Flowers Howard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADRINA SISSON  |  Overall Experience 
Rating:
2.0

The person who claims to be the "OWNER" Jessica is very rude, obnoxious, and very confrontational. You would think she would lead her staff with examples of good customer service, descalation practices, and to remember she represents the U HAUL name so it should be done with more professionalism than she displays.

Latonya Williams  |  Overall Experience 
Rating:
5.0

I loved the storage unit. it was clean and everyone was helpful.

Denise Stanford  |  Overall Experience 
Rating:
3.0

I didn't know how to gain access by me coming After 5 pm. Lock wasn't in unit so I had to leave and go buy lock. I did speak with manager about the issue and will be issued a credit for the lock.

Queenie Flowers Howard  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Theresa Connell  |  Online Move In 
Rating:
5.0

The supervisor was amazing

nimota dairo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamella Allen  |  Overall Experience 
Rating:
5.0

Jessica's gave us the BEST service during the time we had storage at UHaul. Friendly, attentive and very personable. Now she is a keeper! We have another unit and hopefully we will continue to have her assist us with our needed services. I will tell others about this facility, for sure.

Venita Wiggins  |  Overall Experience 
Rating:
2.0

There was no lock inside the unit when I arrived and no visible staff. I had to find another place to store my things. I never moved in.

Auriga Cohran  |  Overall Experience 
Rating:
3.0

I couldn’t get in my storage unit was giving a access code that didn’t work. Hard time returning the truck because I couldn’t get in my storage

tytearyia williams  |  First Impressions 
Rating:
4.0

Only thing that I would say needs more employees to work to help people get through the process faster. Jessica Johnson the manager she was wonderful.

tracy tyus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Mccollum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rasheeda Anderson  |  Online Move In 
Rating:
5.0

The staff (Mike) was wonderful and I Love how Jessica J explained everything.

Nicole brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman Pulliam  |  First Impressions 
Rating:
4.0

Very clean facility! The best I've ever seen! WOW! And Jessica and the staff are the best!!! Very helpful!

Kimberly Gordon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Miles  |  Overall Experience 
Rating:
5.0

I was so pleased that my storage had a door that could be opened without having to be lifted up. Because I am an older woman it was difficult for me to lift the gate but this unit has a door. I am so pleased. And Jennifer it’s just special.

VICTORIA THOMAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELO PAGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlotte White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte White  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

gabrielle zavala  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Keith Gresham  |  First Impressions 
Rating:
5.0

The staff were helpful and everything went smoothly.

Dorothy Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharrone Barber-Nard  |  Online Move In 
Rating:
5.0

Mr. D. Townsend was very knowledgeable regarding the U-Haul products and patiently assisted me.

Arletha Willis  |  First Impressions 
Rating:
5.0

Great customer service and friendly staff.

Sallie Lemmon-Oliver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Garrett  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tanika Williams  |  First Impressions 
Rating:
2.0

No one at the facility was useful in any way. I had to call the 800 number SEVERAL times.

Nicole Fox  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANGELICA LIPSCOMB  |  Overall Experience 
Rating:
3.0

The building was fine. During covid, there were weird hours causing us to leave in the middle of a move, which was frustrating. On move out, the process was long and the customer service lacking.

Patricia Spraggins  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANGELA BENNETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamryn Rockett  |  First Impressions 
Rating:
5.0

The manager was great and kind to me. Thank you!

Norman Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tamika franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edna Holland-Hamilton  |  Overall Experience 
Rating:
3.0

My experience has been wonderful and very convenient. I highly recommend the company for your convenience.

Candice Collins  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tasha Mason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Thomas  |  Overall Experience 
Rating:
4.0

Manager is awesome! Very friendly, polite, & helpful. Storage unit location was a little inconvenient which made our move longer. But overall… good.

Crystal Causey  |  First Impressions 
Rating:
5.0

They were real helpful to offer me a box to put my things inside the box that was tore up.

WILL morrow  |  Overall Experience 
Rating:
4.0

I love this location, they are so helpful and friendly

Paula Mcmath  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JARDINAY RETESS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIC MARSHALL  |  Overall Experience 
Rating:
5.0

Good service

Andrew Holmes  |  Overall Experience 
Rating:
5.0

Great manager very helpful she was great !!!! Clean and pleasant

Teresa Roth  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deonta Merriweather  |  Overall Experience 
Rating:
3.0

Some of my clothing have been damaged but with service people was good but my thing was damaged by water or something .but thank you all.god bless

dinah anthony  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

herbert mcdowell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

katina walton  |  Overall Experience 
Rating:
3.0

You need more employees to assist customers. At the end of my services, I received a final receipt and a few days later another charge was added to my card. All I can say is I'm glad I no longer need your services after almost 2 years.

BEVERLY CARTER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIFFANY TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALVIN MICHAELS  |  First Impressions 
Rating:
5.0

Manager was great!!!!!

DELROY CARTER  |  Overall Experience 
Rating:
5.0

My problem was with the truck. Sounds like a transmission problem. Has a dragging sound taking a long time to change gears. The tow button is always pushed and light off.

patricia conley  |  First Impressions 
Rating:
5.0

Jessica is awesome! I highly recommend your specific location.

Zaria Heath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DORIS TERRELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanya Perry  |  First Impressions 
Rating:
5.0

I have the perfect storage unit and the price is great as well. Mrs. Jennifer is such a delight to come in contact with. She is extremely helpful, courteous and such a professional

Cynthia Smith  |  First Impressions 
Rating:
5.0

Staff members are very knowledgeable and very helpful and courteous. I would recommend this location.

Cynthia Smith  |  Overall Experience 
Rating:
5.0

Solo una persona no me trato bien pero es exelente el trato del personal

TOMAS ORDONEZ TREJO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tierra Booker  |  First Impressions 
Rating:
5.0

Jessica saved the day after another employee pretty much botched my reservation.

Cheryl Stuckey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Larkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leondra Garvin  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Leenetta Horton  |  First Impressions 
Rating:
1.0

The store manager Jessica has the worst attitude and next time I move no I will not be renting anything anymore ever again from uhaul bye

Theresa Benson  |  Overall Experience 
Rating:
4.0

Price is a little high when compared to others.

Katrice Kelsey-Ammons  |  First Impressions 
Rating:
5.0

The manager was very helpful and friendly. She went above and beyond the help me. The staff was professional and helpful as well. My experience with this storage facility was great.

SHIONA WOODS  |  Overall Experience 
Rating:
5.0

Jessica is on top of everything she gives excellent care for her customers

Fatin Muhammad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Manney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Enge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DORIS TERRELL  |  First Impressions 
Rating:
5.0

Very clean and friendly people work there

Vernita Chaney  |  Overall Experience 
Rating:
5.0

We always felt welcome when we came in. Jessica was always helpful and genuinely happy to see us. The unit was clean, temperature controlled, and easy to get in and out of. I highly recommend using their services.

Linnea Lundy  |  Overall Experience 
Rating:
5.0

Not sure what the associate name is that helped me but he was very informative, knowledgeable and friendly. To be honest I was going to make purchase but his customer service sold me. Job well done

Latrisha Robinson  |  First Impressions 
Rating:
5.0

I'm new to this facility and have had a very good experience so far. Everyone has been. very helpful and friendly

Nancy Ames  |  First Impressions 
Rating:
5.0

This was my first experience with a commercial storage unit--what a pleasant surprise. The facility was spotless! Accessing the space was secure and easy to negotiate. Carts to move items were always available. There are two large "garage" units that you're able to pull your car in to load and unload. What I found really cool is a recycle area. If you have stored stuff that you no longer want, you simply place in the area and other renters are able to take items that they can make use of. I actually found a very nice pair of Air Jordan's that needed a bit of TLC. I threw them in the washer and voila, like new. I gave them to a homeless man--he was so appreciateive! I would not hesitate to store your treasures at this acility. Jessica Johnson is the driving force behind the facitly, always there, always willing to help!

nancy Friel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONY G MYERS  |  First Impressions 
Rating:
5.0

Great customer service and outstanding service

Nikkia Jackson  |  First Impressions 
Rating:
5.0

Excellent service

STEPHEN RHYMES  |  First Impressions 
Rating:
5.0

The staff was very courteous and friendly and respectful

WINNIE PRYCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONTELLE DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE WHITE  |  Overall Experience 
Rating:
5.0

They are were great and very helpful. They were so patient and friendly and helped me find exactly what I needed.

kimberly hollinquest  |  First Impressions 
Rating:
5.0

The manger very Nice and very helpful and always pleasant every time I come in there the staff is very very very nice

Jatumn Aldrich-Odom  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

PAMELA HOLTON  |  Overall Experience 
Rating:
4.0

The storage locker could be larger. the upper lockers aren't easy to use.

theodoria thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL ESPINOSA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMBER WELLINGTON  |  First Impressions 
Rating:
3.0

The bathroom didn't have any soap. Otherwise it was a good experience.

Victoria Jones  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hillary King  |  Overall Experience 
Rating:
5.0

Jessica was wonderful

Fatin Muhammad  |  First Impressions 
Rating:
5.0

Jessica is really nice I was really frustrated about the move and problems I had with the uhaul truck but she did a great job in providing excellent customer service

Theresa Benson  |  First Impressions 
Rating:
5.0

Going to miss the employee and Jessica the GM. They was always nice and friendly made my year there great. One thing I know if I ever need a place to storage or Uhauel I will be there.

Latisha Jones  |  Overall Experience 
Rating:
5.0

Service was excellent.And pleasant😘Storage WAS clean And Staff Was friendly.Very Pleased with the Service.I became a Customer.😃

Donald Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES CHARLES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD ABDUR RAHIM  |  Overall Experience 
Rating:
5.0

They were quick and pleasant to work with.

Heather Smith  |  First Impressions 
Rating:
5.0

Mrs. Johnson was very professional and considerate toward my needs.

Arthur Henry  |  First Impressions 
Rating:
5.0

My storage experience was great. I have not one complaint. My things were very well secured from theft, pest, and temperature/humidity control. All my things were well kept. I love it. I would use them again.

charmaine bell  |  Overall Experience 
Rating:
5.0

Mrs. Johnson was very helpful,polite,well mannered,and quite informed about her facility and others as well.Although she was not able to accomodate my wife and I,she made it possible for us to obtain the service we required. In my opinion Mrs. Johnson is the BEST.

Michael Gay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Smith  |  Overall Experience 
Rating:
1.0

The manager needs to work on her customer service skills. She was very rude to a customer for misunderstanding what she was trying to say and one of the employees started crying because of the way this manager had been treating her. This was an experience I dint care to ever go through again.

TINISHA WIMS  |  First Impressions 
Rating:
5.0

Initially, I found it odd that a reservation was not a confirmation, so I went into the facility. The person who helped me was great! We got it all straightened out and confirmed.

nancy Friel  |  First Impressions 
Rating:
3.0

Storage location clean and well maintained. I believe the organization can do a better job training the store manager. She is well competent and serious and passionate about “her” storage, but leadership training would be helpful to staff and customers.

Kwasi Mcmanus  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gennie wyre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antoine Watkins  |  Overall Experience 
Rating:
1.0

That Mg is disrespectful and don't know how to talk to people did read the paper work to me . i thought that the truck was for three day she said she was 📞 the 👮 on me they made a mistake. I rent a trailer first they put it on a different number so I did get that right the person the phone had everything incorate the was made at me The mg was talking bad about the other work to me she charge me for being late plus I mop the truck out and close it and it was hot it small . I had my own dally she charge me for one of my kids pulled it with the TV. This happen 7/6

cynthia jacobs  |  Overall Experience 
Rating:
4.0

Only complaint was the entry We had to unload was very BAD... It was 2 staggered BOARDS on ground, at doorway that we tried to push/pull dollies over, and more times than not, many of the times, items fell off The cart. Very difficult moving in......

Roberta Sebahar  |  First Impressions 
Rating:
3.0

I lost my locker key and i can't get in my locker they told me to get in my locker i have to pay $50-60 dollar i already spend 300.00 for the mover and the sale man said it. Look live my storages is to small i still got stuff in the truck

clara hester  |  First Impressions 
Rating:
5.0

The sales rep Damien (1510 Torrence Ave Calumet City, IL), was more than helpful and quite knowledgeable about your products and services. We are Extremely happy with our experience. Thank you U-Haul and especially Damen for all of his assistance.

Makeea Gibbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle McCullough  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jasmine steele  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andee Urban  |  Overall Experience 
Rating:
5.0

Excellent customer service and the process went fast.

shante archie  |  First Impressions 
Rating:
5.0

General manager was very knowledgeable and friendly. Service was exceptional.

debra turner  |  First Impressions 
Rating:
5.0

The employees were very helpful and nice .

jim stanley  |  Overall Experience 
Rating:
5.0

the manager was friendly and polite

Susan Earl  |  First Impressions 
Rating:
5.0

Great customer service.

gina watson  |  Overall Experience 
Rating:
5.0

Jessica Johnson and her staff was awesome!

Alex Muhammad  |  Overall Experience 
Rating:
1.0

I rented a storage unit on Friday, 1/31/20. I moved items on Friday and Saturday for several hours each day. I was questioned each time prior to entering the unit about my payment status.

JERONE TYLER  |  First Impressions 
Rating:
2.0

Make me have to buy a lock Newman had a lot I just didn't think it was appropriate whisper my money the put a lock on a

Marvin Paul  |  First Impressions 
Rating:
5.0

customer service and the manager are great!

myia johnson  |  First Impressions 
Rating:
5.0

Jessica was very helpful and professional. Kimber(I think that was her name) was also very helpful. Thanks to both of them for their help to make my stressful day better.

kenneth fried  |  First Impressions 
Rating:
3.0

N/a

kim herring  |  Overall Experience 
Rating:
5.0

Very friendly in good people's working thanks a lot

hugh angelo ware  |  First Impressions 
Rating:
5.0

Customer Service was Excellent at this location. Thanks for having great people to represent U-Haul.

Marilyn Reno  |  First Impressions 
Rating:
1.0

Didnt have my reservation despite my emailed confirmation #. Needed to contact manager off-site to walk them thru my order, & needed to give them my credit card 3x. Took 1 hour total just to reserve.

Milan Pejnovich  |  First Impressions 
No reviews have been submitted for this location.

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