Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Everything was great. Quick service. Friendly environment. Great customer service.
David Croom
Rating:
3.0
Customer did not leave a comment.
patrickson durand
Rating:
1.0
The facility claimed that I was not in the system since they had rented it to another person.
Frank Gipson
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Shanel Gartley
Rating:
4.0
Customer did not leave a comment.
evette edwards
Rating:
5.0
The truck was taking a bit long to start like the starter is going out but other than that I had no problems
BILLY SIMS
Rating:
5.0
Customer did not leave a comment.
MICHAEL HARRIS
Rating:
4.0
Customer did not leave a comment.
JOHN MILES
Rating:
5.0
Everything that's offered to the customer is already above standards
Jeff Jackson
Rating:
5.0
We appreciated your great customer service.
dana davenpor-mclurkin
Rating:
5.0
I only wish we could have picked it up at a closer location but this store manager was outstanding
nadine butler
Rating:
5.0
The service, vehicle, and pricing were all excellent. Overall, it was a wonderful experience and I will definitely be a return customer.
peterkin doyley
Rating:
5.0
I love it keep it like it is
ELLIOTT MULDROW
Rating:
5.0
Customer did not leave a comment.
Leslie Jeudy
Rating:
5.0
Customer did not leave a comment.
ANDRE CRITTLE
Rating:
5.0
I love them all
ELLIOTT MULDROW
|
First Impressions
Rating:
5.0
Keep things exactly how they are..
john jackson
Rating:
5.0
Customer did not leave a comment.
sonya williams
Rating:
5.0
Customer did not leave a comment.
Rolanda Swinney
Rating:
5.0
Customer did not leave a comment.
Patricia Jones
Rating:
4.0
Customer did not leave a comment.
Michelle Maxeiner
Rating:
4.0
Customer did not leave a comment.
Karlisa Rodgers
Rating:
5.0
Customer did not leave a comment.
Tina Freeberg
Rating:
4.0
Customer did not leave a comment.
Latrice Johnson
Rating:
1.0
Customer did not leave a comment.
Thomas Fobbs
Rating:
5.0
Keep the Manager, JESSICA at the calumet city store!!!she's AWSOME!! with a very bubly but professional personality...she knows her job and she multitasks very well...and listens to a customer's needs and helps provide the customer with the proper equipment....most IMPORTANTLY...SHE'S A CUSTOMER SERVICE WINNER!! due to HER FRIENDLY WELCOMEING GREETING TO EVERY CUSOMER THAT ENTERS INTO HER STORE AND HER WINNING SMILE...Thank you Jessica!!!
From...your customer Ms. Holmes
ethel holmes
Rating:
5.0
Customer did not leave a comment.
Morgan Lee
|
First Impressions
Rating:
5.0
Jessica is excellent location manager covered all my needs
DARRICK BRONSON
Rating:
5.0
Customer did not leave a comment.
Taneka Franklin
|
Overall Experience
Rating:
5.0
The facility was well cared for and very clean.
rodney leach
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victoria Lynch
|
Overall Experience
Rating:
5.0
Wipe down the consoles where customers sat their belongings for watermarks , spills etc.
adrienne robinson
Rating:
5.0
Customer did not leave a comment.
kevin burnes
Rating:
3.0
Customer did not leave a comment.
Shanika Ruffin
Rating:
5.0
Customer did not leave a comment.
Shirley Buckhalter
Rating:
5.0
Quick service
yolanda hampton
Rating:
5.0
Customer did not leave a comment.
Derrick Nutall
Rating:
3.0
When we open the back part of the truck we found a bunch of dead roaches even some was alive o had to drive and grab bug spray to spray the back of the truck before loading my things in there . Very disappointing
Latoya Price
Rating:
3.0
Repair equipment for rental to the public
Jeremy Farris
Rating:
5.0
Customer did not leave a comment.
Melissa Gibson
Rating:
5.0
Nyellie was super helpful and amazing to work with. I'm so happy she was able to assist with my account; I'm truly thankful for her knowledge and kindness
Siarra Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ladonna Hendricks
Rating:
3.0
Have the truck available for access and not have to squeeze in between others to get in. Parking is to tight
TYRONE ROBINSON
Rating:
5.0
This location is 5star!
Terry taylor
Rating:
5.0
I went weekly and this is the only place that I feel comfortable doing business on a weekly basis
Richard Williams
Rating:
1.0
Customer did not leave a comment.
John Mix
Rating:
5.0
Customer did not leave a comment.
howard ward
Rating:
5.0
👍👍👍👍👍
KATHERINA MYLES COOPER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaQuay Boone
Rating:
5.0
No improvement necessary in my opinion. Everything was perfect.
REGINALD LEE
Rating:
5.0
Customer did not leave a comment.
Vernita Chaney
|
Overall Experience
Rating:
5.0
Jessica and the staff is excellent! They are always a joy when I rent from U-HAUl.
terry taylor
Rating:
4.0
Customer did not leave a comment.
Ayeashea JOHNSON
Rating:
3.0
Tires on trailer needed to be replaced.
Joe Goryl
Rating:
5.0
Great
HOSAM BADER
Rating:
5.0
Simple, easy, on time and clear! And has a great smile!
Auburn Castleberry
Rating:
5.0
Customer did not leave a comment.
Terri Rogers
Rating:
1.0
Don't leave the store unattended. I made several attempts to return my key and nobody was at the office around 3:30-3:45PM despite the hours on the door reading open until 5:30. I now have an "outstanding balance" because I was unable to return the key due to nobody being in the office before the closing hours. I ended up leaving the key on the concrete slab in the masonry for the staff to see when they decide to return...if they ever return.
Brad Steinweg
Rating:
5.0
I will be going back!!!
jasmine clay
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derrick Nutall
Rating:
5.0
Customer did not leave a comment.
Tamala Caldwell
Rating:
5.0
Great Service!
Ingrid Radford
Rating:
5.0
Great staff, both manager and employees were professional and friendly.
LORENZO SANCHEZ
|
Overall Experience
Rating:
5.0
Always nicely lite up when going to unit. Bathroom was always nice & clean. Friendly help was always there. Outside area very well kept..
Celine Bess
|
Overall Experience
Rating:
1.0
I tryed to retune the trailer I rented and I needed assistance with removal of it witch I neever reveived for qwite some time and as a result I timed out so I was charged for another day!
CORDELL CAREY
Rating:
2.0
Location lacks customer support via telephone. You get transferred to an out of state customer service agent. A physical worker can only questions answered or help you, if you're at physically at the Calumet City location.
Brad washington
Rating:
1.0
Tell customer up front The truck said one price 1995 but I'm thinking I'm a get back at lease $60. From a hundred dollar deposit and I put the truck on a half of a tank now I have to wait 3 business days to get back $16 dollars wow really .
DENNIS GERMAN
Rating:
5.0
Customer did not leave a comment.
Jimmie Steel
Rating:
3.0
Customer did not leave a comment.
Emiliano Galindo
Rating:
5.0
Great service
darrell comer
Rating:
4.0
The manager there is very rude. She yield the customers
erika mireles
Rating:
4.0
Customer did not leave a comment.
Roger Lefers
Rating:
2.0
Customer did not leave a comment.
Kailyn Randle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anissa Harmon
Rating:
5.0
Customer did not leave a comment.
Al Johnson
Rating:
5.0
Customer did not leave a comment.
faybis shipman
Rating:
5.0
Customer did not leave a comment.
Benjamin Medina
Rating:
5.0
Customer did not leave a comment.
yomi akinlagun
Rating:
1.0
Customer did not leave a comment.
Tenisia Williams
Rating:
5.0
Customer did not leave a comment.
Kevin Huff
Rating:
5.0
Customer did not leave a comment.
Veronica Sims
Rating:
5.0
Customer did not leave a comment.
Gloria Marshall Figueroa
|
Overall Experience
Rating:
4.0
Girl that works inside was a little rude but other than that no complaints. Jessica the store manager was great!
TIFFANY HAYES
|
Overall Experience
Rating:
5.0
I am impressed by the service, and how quickly the process goes at this U-HAUL facility. I have been here several times already. And I would highly recommend them to friends & family.
James Mines
Rating:
1.0
Ripped me off I put 5 gallons of gas in the truck. Used it to go 70 miles then they still charged me $60 more dollars to put 6 more gallons in it. Nobody came outside to inspect the truck before left only has a driver side mirror no passenger side mirror . End up paying $154 to use for hour and a half ride to pick up a dresser😡
Anthony Gilbert
Rating:
5.0
Customer did not leave a comment.
MARCELO DA PAZ
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Magen Coleman
|
Overall Experience
Rating:
5.0
Not a lot really. It’s hard to improve on excellent !!
Jim Todd
Rating:
5.0
My experience was great. Need more people like them.
Calvin Cox
Rating:
4.0
Customer did not leave a comment.
Margaret Craft
Rating:
5.0
Awesome staff
TOMMIE GENTRY
Rating:
5.0
Everyone was pleasant
SHAMAR AINA
Rating:
5.0
I love this location everybody’s friendly every time I visit this location. They are fast and efficient. My equipment is ready for me when I get there. I’m well taken care of. I recommend this location to anyone.
Richard Williams
Rating:
3.0
Customer did not leave a comment.
sandra whitewing
Rating:
5.0
Everything when very well. Excellent service.
Keith Coutain
Rating:
5.0
None
KENYATTA DAVIS
Rating:
5.0
Customer did not leave a comment.
estella brass
Rating:
1.0
The lady working the front desk is rude and unprofessional I wouldn’t recommend this location to anyone
MELODIE KIRKSY
Rating:
5.0
I rent at least once a week the trailers and I love going to this location. Everybody is friendly nice location is very clean equipment is in good condition and everybody that I come in contact with that looking to rent I always pointing in that direction
Richard Williams
Rating:
5.0
Everything seems fine
jacqueline green
Rating:
4.0
Need to change some of these trucks.
raqib raheemson
Rating:
4.0
Customer did not leave a comment.
Ashley Hall
Rating:
5.0
This location was perfection from beginning to end of my transaction. The outside is clean and inviting. The customer service is top tier and the product knowledge is second to none! I highly recommend the location at 1510 Torrence in Calumet City, IL.
Monet Wilson
Rating:
4.0
Customer did not leave a comment.
wildon buchannon
Rating:
3.0
Customer did not leave a comment.
LA DAR JONES
Rating:
1.0
I was given a truck that has a flat then when I told the young woman she proceeded on her phone then said tell the guy outside same response on his phone after waiting 25 minutes they finally helped
Raven Ivy
Rating:
5.0
Customer did not leave a comment.
FRANK CARPENTER
Rating:
1.0
Poor customer service.
I was not able to access my unit. I was provided a card when I first purchased the unit to access my unit after hours. WELL, the card doesn't work. I called in to get assistance and the bootleg troubleshooting they do, doesn't work. I had movers and a truck. Jessica could have cared less. Instead of me being negative and getting all upset, I came back the next day during business hours, and guess what card still doesn't work, the bootleg troubleshooting in person doesn't work either. The lady had to override whatever it was in the system to let me in.
At the end of the day, it was a system error per the lazy store manager. If it's a system error and I'm doing my part, why not come into your store to assist, especially when I was told I can access my unit at any time? Some people just shouldn't be managers especially when they could care less about a customer.
Lakisha Stuckey
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Craig Calhoun
Rating:
5.0
Customer did not leave a comment.
neville wood
Rating:
5.0
Improve online reservation experience, just to make it much faster when checking out at any facility
Darryl Herndon
Rating:
5.0
Let them know you need a major credit card to rent the van
Jacqueline Wilburn
Rating:
5.0
Customer did not leave a comment.
khia dunbar
Rating:
2.0
Manager was extremely Rude and dismissive
Kevin Love
Rating:
4.0
Customer did not leave a comment.
LaRhonda Hardy
Rating:
5.0
Jessica who was pleasant and professional.
Debbie Powell-Gardner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margie Bray
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Bridgitte Pennington
|
Overall Experience
Rating:
4.0
A great uhaul facility, had peace of mind with my belongings being there. They are clean and well kept.
Patrice Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keith Gresham
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHARON JONES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffery Banks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAKITA PRIMM
|
First Impressions
Rating:
5.0
Jessica is "beyond excellent" in her customer service skills. She was always polite, service-oriented and fun to be around. Jessica made you feel at ease for she explained everything (details of the storage process) and assured she was available for questions, if needed.
lee franklin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bernice Olson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cierra Walls
|
Overall Experience
Rating:
1.0
I left a review on the site. I would like to give 5 star due to the young man that gave me the locksmith phone number and his professional attitude. and other people that work there nice attitude. But unfortunately if you have a boss or a manager that is not professional, it's hard to give a good rate due to one that is suppose to lead.. I don't understand how one Jessica the bully can have a nice team and she be the way she is. She pick and chooses who to be nice to . My check out was herendous and one of the worst experiences I have ever had. I must say when I was done I felt like a person that had divorced the wrong person. I woke up so happy that I no longer had to deal with that individual ever again... I didn't call Mr Ray because I know like the review I left saying as least as possible. That KARMA is real. People need to treat people like it's there last day on earth. Instead of treating them like idk wormy dog poop. .
Sonia Thomas
|
Overall Experience
Rating:
5.0
The faculty is clean and easy access I love it, I will rent again
Gbenga Akinola
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina Coleman
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
crandall ross
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Grayer
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anthony Marshall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
untryn johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
willie reed
|
Overall Experience
Rating:
5.0
Jessica the manager was the best, she went above and beyond my expectations. Thank her for the support.
REGINA THOMAS
|
Overall Experience
Rating:
5.0
I love them !!
Cierra Walls
|
First Impressions
Rating:
3.0
I didn’t get the unit I reserved and I was charged and now have to wait on my money to get back in my bank account. This is so inconvenient! Wasted time and gas… only have good customer service but no satisfactory…
courtney banks
|
First Impressions
Rating:
3.0
I reserved for a storage unit for the lower level because I am disabled and really short. Online it says the unit is available. When I got there, the unit was not available and they had charged my card before I saw the unit they were trying to give me besides the one I said I needed and reserved. They should make sure that the customer is accommodated before they waste their gas and time and money. I have to wait for my money to get back on my card. I can admit they called around for available units of my preference but the prices were high and it was too big. Other than that, customer service was good. Just don’t like the fact I have to wait for my money and I still don’t have a storage unit. Thank you!
courtney banks
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
anthony Bankhead
|
First Impressions
Rating:
4.0
Manager has bad attitude
vanessa good
|
Overall Experience
Rating:
5.0
Great crew, great management.
ARNOLD JOHNSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dee Anderson
|
First Impressions
Rating:
5.0
It was a pleasure doing business with U Haul
marion hudson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREW HOLMES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
issac wesley
|
Overall Experience
Rating:
3.0
They have Rodent boxes in the units. Also I would refer a friend but I would first let them know about the Rodent boxes
Malander Jenkins
|
Online Move In
Rating:
1.0
over charge me not knowledgeable about the truck slow information hate to use uhaul again very unprofessional just for a sale gave me bad information on purpose
omesha Broussard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dominique Randle
|
Overall Experience
Rating:
5.0
Jessica is amazing and this is the best UHaul store I have been to.
Marcel Morgan
|
Overall Experience
Rating:
5.0
Jessica was very nice and friendly
edward bowman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LESLIE JEUDY
|
First Impressions
Rating:
5.0
The manager Jessica was a little obnoxious, she need to let the staff do their job without interfering & while they're dealing with a customer truly got on my nerves
kimberly ganier
|
Overall Experience
Rating:
5.0
Prices to high
zandra haggans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan Earl
|
Overall Experience
Rating:
5.0
Jessica and the associates were wonderful to us and very informative and made the process comfortable and she really had us in such a good mood because of her playful personality and the jokes kept coming and we loved her for being like a family member to us.
Ronnie Jones
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Nia Bailey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nia Bailey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
willie reed
|
First Impressions
Rating:
3.0
The system lost my reservation. I had to change storage spaces a couple of times due to sizing. I was told I couldn’t change again because they had to sanitize and nothing was actually touched. The guys could not figure out properly how to refund my cash deposit more training is needed for your staff.
SUZANN ALLEN YAMINI
|
First Impressions
Rating:
5.0
The General Manager Jessica and her staff was always so polite and helpful. They knew me when I walked in. They made me feel like part of the Uhaul. The GM Jessica she’s awesome.
REGINA TITSWORTH
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Latina Johnson
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
LATINA JOHNSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jasquella hood
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CANDICE CHISM
|
Overall Experience
Rating:
3.0
The service was fine but somehow my account ended up in my husband’s name who doesn’t have an account, never understood that.
angela Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin Ross Aikens
|
Overall Experience
Rating:
5.0
MRS JESSICA & Miss Shiqett was very nice and patience to help with the online process.
Gennie Wyre
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Emma Cross
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
April Nelson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
valorie worthington
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tammy windom
|
Overall Experience
Rating:
3.0
The storage facility’s office hours convenient, clean and well lite. I had no problem with the facility at all, my problem was with the management. Ms. Johnson was cool when I first started my contract 2 years ago. She became very disturbed by me when I feel behind on my monthly storage bill. I lost my job, because I was taking care of my only sister that had cancer. Shortly after that I lost my sister as well as my only brother two months later. I was paying something on my monthly bill, but it wasn't enough. I had been speaking to Jessica Johnson from the very beginning, to see if she could help in anyway with late fees or something.
She was very uncooperative in this matter.
At one point she even got totally ugly with me.
I do understand this is a business and it can't run properly unless we pay. I just felt given the unforeseen circumstances I was facing Ms. Johnson could have been more compassionate and work out something with me.
My things have been sold now and I am so sad, as there were my family things in there that meant something to only my family and I.
I would have understood if I was a new customer and had been regularly late.
Definitely a unfortunate situation, and I will never use uhaul storage again becauseof it.
LISA MILLS
|
Overall Experience
Rating:
5.0
None
Keith Howard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latoya Randolph
|
Overall Experience
Rating:
5.0
The young gentleman and lady where so helpful
charmaine reed
|
First Impressions
Rating:
5.0
Always friendly and helpful
JAMES KEY
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ANGELA BOYKIN
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
Leondra Mcclelland
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Queenie Flowers Howard
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ADRINA SISSON
|
Overall Experience
Rating:
2.0
The person who claims to be the "OWNER" Jessica is very rude, obnoxious, and very confrontational. You would think she would lead her staff with examples of good customer service, descalation practices, and to remember she represents the U HAUL name so it should be done with more professionalism than she displays.
Latonya Williams
|
Overall Experience
Rating:
5.0
I loved the storage unit. it was clean and everyone was helpful.
Denise Stanford
|
Overall Experience
Rating:
3.0
I didn't know how to gain access by me coming
After 5 pm. Lock wasn't in unit so I had to leave and go buy lock. I did speak with manager about the issue and will be issued a credit for the lock.
Queenie Flowers Howard
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Theresa Connell
|
Online Move In
Rating:
5.0
The supervisor was amazing
nimota dairo
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Pamella Allen
|
Overall Experience
Rating:
5.0
Jessica's gave us the BEST service during the time we had storage at UHaul. Friendly, attentive and very personable. Now she is a keeper!
We have another unit and hopefully we will continue to have her assist us with our needed services. I will tell others about this facility, for sure.
Venita Wiggins
|
Overall Experience
Rating:
2.0
There was no lock inside the unit when I arrived and no visible staff. I had to find another place to store my things. I never moved in.
Auriga Cohran
|
Overall Experience
Rating:
3.0
I couldn’t get in my storage unit was giving a access code that didn’t work.
Hard time returning the truck because I couldn’t get in my storage
tytearyia williams
|
First Impressions
Rating:
4.0
Only thing that I would say needs more employees to work to help people get through the process faster. Jessica Johnson the manager she was wonderful.
tracy tyus
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Mccollum
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rasheeda Anderson
|
Online Move In
Rating:
5.0
The staff (Mike) was wonderful and I Love how Jessica J explained everything.
Nicole brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Norman Pulliam
|
First Impressions
Rating:
4.0
Very clean facility! The best I've ever seen! WOW! And Jessica and the staff are the best!!! Very helpful!
Kimberly Gordon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda Miles
|
Overall Experience
Rating:
5.0
I was so pleased that my storage had a door that could be opened without having to be lifted up. Because I am an older woman it was difficult for me to lift the gate but this unit has a door. I am so pleased. And Jennifer it’s just special.
VICTORIA THOMAS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANGELO PAGE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charlotte White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charlotte White
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
gabrielle zavala
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Keith Gresham
|
First Impressions
Rating:
5.0
The staff were helpful and everything went smoothly.
Dorothy Jones
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sharrone Barber-Nard
|
Online Move In
Rating:
5.0
Mr. D. Townsend was very knowledgeable regarding the U-Haul products and patiently assisted me.
Arletha Willis
|
First Impressions
Rating:
5.0
Great customer service and friendly staff.
Sallie Lemmon-Oliver
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary Garrett
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tanika Williams
|
First Impressions
Rating:
2.0
No one at the facility was useful in any way. I had to call the 800 number SEVERAL times.
Nicole Fox
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ANGELICA LIPSCOMB
|
Overall Experience
Rating:
3.0
The building was fine. During covid, there were weird hours causing us to leave in the middle of a move, which was frustrating. On move out, the process was long and the customer service lacking.
Patricia Spraggins
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ANGELA BENNETT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamryn Rockett
|
First Impressions
Rating:
5.0
The manager was great and kind to me. Thank you!
Norman Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tamika franklin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edna Holland-Hamilton
|
Overall Experience
Rating:
3.0
My experience has been wonderful and very convenient. I highly recommend the company for your convenience.
Candice Collins
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tasha Mason
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Thomas
|
Overall Experience
Rating:
4.0
Manager is awesome! Very friendly, polite, & helpful. Storage unit location was a little inconvenient which made our move longer. But overall… good.
Crystal Causey
|
First Impressions
Rating:
5.0
They were real helpful to offer me a box to put my things inside the box that was tore up.
WILL morrow
|
Overall Experience
Rating:
4.0
I love this location, they are so helpful and friendly
Paula Mcmath
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
JARDINAY RETESS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ERIC MARSHALL
|
Overall Experience
Rating:
5.0
Good service
Andrew Holmes
|
Overall Experience
Rating:
5.0
Great manager very helpful she was great !!!! Clean and pleasant
Teresa Roth
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Deonta Merriweather
|
Overall Experience
Rating:
3.0
Some of my clothing have been damaged but with service people was good but my thing was damaged by water or something .but thank you all.god bless
dinah anthony
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
herbert mcdowell
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
katina walton
|
Overall Experience
Rating:
3.0
You need more employees to assist customers. At the end of my services, I received a final receipt and a few days later another charge was added to my card. All I can say is I'm glad I no longer need your services after almost 2 years.
BEVERLY CARTER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TIFFANY TAYLOR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALVIN MICHAELS
|
First Impressions
Rating:
5.0
Manager was great!!!!!
DELROY CARTER
|
Overall Experience
Rating:
5.0
My problem was with the truck. Sounds like a transmission problem. Has a dragging sound taking a long time to change gears. The tow button is always pushed and light off.
patricia conley
|
First Impressions
Rating:
5.0
Jessica is awesome! I highly recommend your specific location.
Zaria Heath
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DORIS TERRELL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tanya Perry
|
First Impressions
Rating:
5.0
I have the perfect storage unit and the price is great as well. Mrs. Jennifer is such a delight to come in contact with. She is extremely helpful, courteous and such a professional
Cynthia Smith
|
First Impressions
Rating:
5.0
Staff members are very knowledgeable and very helpful and courteous. I would recommend this location.
Cynthia Smith
|
Overall Experience
Rating:
5.0
Solo una persona no me trato bien pero es exelente el trato del personal
TOMAS ORDONEZ TREJO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tierra Booker
|
First Impressions
Rating:
5.0
Jessica saved the day after another employee pretty much botched my reservation.
Cheryl Stuckey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel Larkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leondra Garvin
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Leenetta Horton
|
First Impressions
Rating:
1.0
The store manager Jessica has the worst attitude and next time I move no I will not be renting anything anymore ever again from uhaul bye
Theresa Benson
|
Overall Experience
Rating:
4.0
Price is a little high when compared to others.
Katrice Kelsey-Ammons
|
First Impressions
Rating:
5.0
The manager was very helpful and friendly. She went above and beyond the help me. The staff was professional and helpful as well. My experience with this storage facility was great.
SHIONA WOODS
|
Overall Experience
Rating:
5.0
Jessica is on top of everything she gives excellent care for her customers
Fatin Muhammad
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Manney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amber Enge
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DORIS TERRELL
|
First Impressions
Rating:
5.0
Very clean and friendly people work there
Vernita Chaney
|
Overall Experience
Rating:
5.0
We always felt welcome when we came in. Jessica was always helpful and genuinely happy to see us. The unit was clean, temperature controlled, and easy to get in and out of. I highly recommend using their services.
Linnea Lundy
|
Overall Experience
Rating:
5.0
Not sure what the associate name is that helped me but he was very informative, knowledgeable and friendly. To be honest I was going to make purchase but his customer service sold me. Job well done
Latrisha Robinson
|
First Impressions
Rating:
5.0
I'm new to this facility and have had a very good experience so far. Everyone has been. very helpful and friendly
Nancy Ames
|
First Impressions
Rating:
5.0
This was my first experience with a commercial storage unit--what a pleasant surprise. The facility was spotless! Accessing the space was secure and easy to negotiate. Carts to move items were always available. There are two large "garage" units that you're able to pull your car in to load and unload.
What I found really cool is a recycle area. If you have stored stuff that you no longer want, you simply place in the area and other renters are able to take items that they can make use of. I actually found a very nice pair of Air Jordan's that needed a bit of TLC. I threw them in the washer and voila, like new. I gave them to a homeless man--he was so appreciateive!
I would not hesitate to store your treasures at this acility. Jessica Johnson is the driving force behind the facitly, always there, always willing to help!
nancy Friel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONY G MYERS
|
First Impressions
Rating:
5.0
Great customer service and outstanding service
Nikkia Jackson
|
First Impressions
Rating:
5.0
Excellent service
STEPHEN RHYMES
|
First Impressions
Rating:
5.0
The staff was very courteous and friendly and respectful
WINNIE PRYCE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JONTELLE DAVIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTOINETTE WHITE
|
Overall Experience
Rating:
5.0
They are were great and very helpful. They were so patient and friendly and helped me find exactly what I needed.
kimberly hollinquest
|
First Impressions
Rating:
5.0
The manger very Nice and very helpful and always pleasant every time I come in there the staff is very very very nice
Jatumn Aldrich-Odom
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
PAMELA HOLTON
|
Overall Experience
Rating:
4.0
The storage locker could be larger. the upper lockers aren't easy to use.
theodoria thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOEL ESPINOSA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMBER WELLINGTON
|
First Impressions
Rating:
3.0
The bathroom didn't have any soap. Otherwise it was a good experience.
Victoria Jones
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Hillary King
|
Overall Experience
Rating:
5.0
Jessica was wonderful
Fatin Muhammad
|
First Impressions
Rating:
5.0
Jessica is really nice I was really frustrated about the move and problems I had with the uhaul truck but she did a great job in providing excellent customer service
Theresa Benson
|
First Impressions
Rating:
5.0
Going to miss the employee and Jessica the GM. They was always nice and friendly made my year there great. One thing I know if I ever need a place to storage or Uhauel I will be there.
Latisha Jones
|
Overall Experience
Rating:
5.0
Service was excellent.And pleasant😘Storage WAS clean And Staff Was friendly.Very Pleased with the Service.I became a Customer.😃
Donald Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES CHARLES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MUHAMMAD ABDUR RAHIM
|
Overall Experience
Rating:
5.0
They were quick and pleasant to work with.
Heather Smith
|
First Impressions
Rating:
5.0
Mrs. Johnson was very professional and considerate toward my needs.
Arthur Henry
|
First Impressions
Rating:
5.0
My storage experience was great. I have not one complaint. My things were very well secured from theft, pest, and temperature/humidity control. All my things were well kept. I love it. I would use them again.
charmaine bell
|
Overall Experience
Rating:
5.0
Mrs. Johnson was very helpful,polite,well mannered,and quite informed about her facility and others as well.Although she was not able to accomodate my wife and I,she made it possible for us to obtain the service we required. In my opinion Mrs. Johnson is the BEST.
Michael Gay
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather Smith
|
Overall Experience
Rating:
1.0
The manager needs to work on her customer service skills. She was very rude to a customer for misunderstanding what she was trying to say and one of the employees started crying because of the way this manager had been treating her. This was an experience I dint care to ever go through again.
TINISHA WIMS
|
First Impressions
Rating:
5.0
Initially, I found it odd that a reservation was not a confirmation, so I went into the facility. The person who helped me was great! We got it all straightened out and confirmed.
nancy Friel
|
First Impressions
Rating:
3.0
Storage location clean and well maintained. I believe the organization can do a better job training the store manager. She is well competent and serious and passionate about “her” storage, but leadership training would be helpful to staff and customers.
Kwasi Mcmanus
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
gennie wyre
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
antoine Watkins
|
Overall Experience
Rating:
1.0
That Mg is disrespectful and don't know how to talk to people did read the paper work to me . i thought that the truck was for three day she said she was 📞 the 👮 on me they made a mistake. I rent a trailer first they put it on a different number so I did get that right the person the phone had everything incorate the was made at me The mg was talking bad about the other work to me she charge me for being late plus I mop the truck out and close it and it was hot it small . I had my own dally she charge me for one of my kids pulled it with the TV. This happen 7/6
cynthia jacobs
|
Overall Experience
Rating:
4.0
Only complaint was the entry
We had to unload was very BAD...
It was 2 staggered BOARDS on ground, at doorway that we tried to push/pull dollies over, and more times than not,
many of the times, items fell off
The cart. Very difficult moving in......
Roberta Sebahar
|
First Impressions
Rating:
3.0
I lost my locker key and i can't get in my locker they told me to get in my locker i have to pay $50-60 dollar i already spend 300.00 for the mover and the sale man said it. Look live my storages is to small i still got stuff in the truck
clara hester
|
First Impressions
Rating:
5.0
The sales rep Damien (1510 Torrence Ave Calumet City, IL), was more than helpful and quite knowledgeable about your products and services. We are Extremely happy with our experience. Thank you U-Haul and especially Damen for all of his assistance.
Makeea Gibbs
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danielle McCullough
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jasmine steele
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Andee Urban
|
Overall Experience
Rating:
5.0
Excellent customer service and the process went fast.
shante archie
|
First Impressions
Rating:
5.0
General manager was very knowledgeable and friendly. Service was exceptional.
debra turner
|
First Impressions
Rating:
5.0
The employees were very helpful and nice .
jim stanley
|
Overall Experience
Rating:
5.0
the manager was friendly and polite
Susan Earl
|
First Impressions
Rating:
5.0
Great customer service.
gina watson
|
Overall Experience
Rating:
5.0
Jessica Johnson and her staff was awesome!
Alex Muhammad
|
Overall Experience
Rating:
1.0
I rented a storage unit on Friday, 1/31/20. I moved items on Friday and Saturday for several hours each day. I was questioned each time prior to entering the unit about my payment status.
JERONE TYLER
|
First Impressions
Rating:
2.0
Make me have to buy a lock Newman had a lot I just didn't think it was appropriate whisper my money the put a lock on a
Marvin Paul
|
First Impressions
Rating:
5.0
customer service and the manager are great!
myia johnson
|
First Impressions
Rating:
5.0
Jessica was very helpful and professional.
Kimber(I think that was her name) was also very helpful.
Thanks to both of them for their help to make my stressful day better.
kenneth fried
|
First Impressions
Rating:
3.0
N/a
kim herring
|
Overall Experience
Rating:
5.0
Very friendly in good people's working thanks a lot
hugh angelo ware
|
First Impressions
Rating:
5.0
Customer Service was Excellent at this location. Thanks for having great people to represent U-Haul.
Marilyn Reno
|
First Impressions
Rating:
1.0
Didnt have my reservation despite my emailed confirmation #. Needed to contact manager off-site to walk them thru my order, & needed to give them my credit card 3x. Took 1 hour total just to reserve.