Customer Reviews for U-Haul Moving & Storage of Richmond

985 reviews

3150 National Rd W   Richmond, IN 47374
(In the Old KMART)

(765) 935-4196

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(765) 935-4196

3150 National Rd W
Richmond, IN 47374
(In the Old KMART)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

kenny marshall 
Rating:
5.0

Customer did not leave a comment.

Michele robinson 
Rating:
3.0

Make sure the inside windows and windshield is clean

vernon tanner 
Rating:
5.0

Everything was awesome I was greatly pleased with the service

christopher radcliff 
Rating:
5.0

Very happy!

JOHN NELSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawnda johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paula chaltry 
Rating:
5.0

Better running trucks

harold crawford 
Rating:
5.0

Customer did not leave a comment.

Jaylynn Murillo 
Rating:
5.0

Very nice staff. Answered all questions that I had even days before moving.

Robert Palmeri 
Rating:
5.0

Customer did not leave a comment.

Becky Lafuze 
Rating:
5.0

Very nice to deal with.. Very clean building

Kim Lowery 
Rating:
5.0

Customer did not leave a comment.

Dakota Moster 
Rating:
5.0

Customer did not leave a comment.

ray zaleski 
Rating:
5.0

Customer did not leave a comment.

Andrew Minor 
Rating:
5.0

Customer did not leave a comment.

nila caiazzo-logan 
Rating:
3.0

When I was past due by a few days employees would call family on my account looking for me. Pretty annoying and to much.

ANDREW MINOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN SHROUT 
Rating:
5.0

Customer did not leave a comment.

ROSE PEYTON 
Rating:
5.0

Customer did not leave a comment.

BRIDGETT DUNAWAY 
Rating:
5.0

Customer did not leave a comment.

steve adams 
Rating:
5.0

Customer did not leave a comment.

Crystal Stewart  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

keshia lambert 
Rating:
5.0

Customer did not leave a comment.

Dylan Richard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN SHROUT 
Rating:
5.0

Customer did not leave a comment.

Eric Smiley 
Rating:
5.0

Great service, I was greeted right as I walked in the door , no hassle , handled everything smoothly in a super timely manner !

James Moody 
Rating:
5.0

I have enjoyed working multiple times with the staff there. They are extremely helpful, and very polite.

Nathaniel Bowers 
Rating:
3.0

The van ran and carried what I needed it to carry. That's what I would expect to happen.

Christopher Vournazos 
Rating:
5.0

Customer did not leave a comment.

TOM LYONS 
Rating:
3.0

The cab had dog food all over the floor. The back had trash in it and was filthy. And it reeked of cigarettes. The mileage was off by a couple hundred miles and the half tank only had a quarter tank in it. I brought it back with a half tank, wondering if I got credit for the gas? The U-Haul attendant came out and documented everything. Also, the van needs alignment. It was pretty shaky.

Vicki Vardaman 
Rating:
5.0

Customer did not leave a comment.

donald brown 
Rating:
2.0

Don’t charge $40 for gas for a 17 mile trip

Nicholas Witham 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Koons 
Rating:
4.0

If I have to pay $40 for an additional day, I should get an additional DAY, not just an additional 4 hours.

Amy Campbell-Bertram 
Rating:
5.0

Great transaction

Donna Handley 
Rating:
5.0

Customer did not leave a comment.

ASHLEIGH ROBERTS 
Rating:
5.0

Customer did not leave a comment.

Allen Pardon 
Rating:
5.0

After coming in from a very long trip from Texas, the team here went above and beyond in their customer service. I needed a larger unit in a pinch and it was all handle over there phone in a matter of minutes. Thank you for all of your assistance and patience!

Michelle Cantu 
Rating:
5.0

Customer did not leave a comment.

RICKy COLLINS 
Rating:
5.0

Maxwell was a great help and very friendly and professional. Made the whole experience great.

darrell parks 
Rating:
5.0

Customer did not leave a comment.

Ian Smith  |  First Impressions 
Rating:
1.0

Never, !!!!!!!!!!!!!

Penny White 
Rating:
3.0

I was charged the original amount held on my card which was for 20 miles. I only traveled 8 miles. When a customer pays “per mile” they should only be charged for the miles traveled.

Amy Bertram 
Rating:
1.0

Because of my ex boyfriend (whom I have a restraining order on) they tried to tell me I only had 30 mins to get my stuff out

Tamara Marcum  |  Overall Experience 
Rating:
2.0

The manager where we picked up equipment suggested this drop off location in Richmond because they would offer help unloading but this was not the case. They said that if we needed help unloading car it would cost us $40 so we had to do it ourselves then they weren't helpful removing trailer, and as 2 women renting hauler, had to figure it out ourselves. With the cost of rental, and just common courtesy, helping with equipment should be part of the service.

LaCinda Stoltenberg 
Rating:
5.0

Staff was amazing, made my rental experience go smoothly. Return procedures were well-done. Manager was knowledgeable and considerate. This will be my go to location for rentals.

DANIEL DAY 
Rating:
5.0

Customer did not leave a comment.

laura murphy 
Rating:
5.0

Customer did not leave a comment.

angel shepherd  |  First Impressions 
Rating:
5.0

Keep all these associates on-board. They are so great and genuine with your customers. Honest and courteous with me in handling my job order. Thank you.

jack ward 
Rating:
5.0

Customer did not leave a comment.

TROY MULLIN 
Rating:
5.0

Customer did not leave a comment.

TONYA HALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE BASS  |  First Impressions 
Rating:
5.0

I was a good and clear communicated experience

charles foster 
Rating:
5.0

Customer did not leave a comment.

Christoher Bass 
Rating:
5.0

Customer did not leave a comment.

TABITHA JOHNSON 
Rating:
5.0

I have used this faciallty several times and recommened my sister to use it she still has several ynits. Staff is always nices and helpful. Very clean wouldnt go anywhere else.

Ruby aydlett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles McFarland 
Rating:
5.0

This location has everything you need to help in your move. It has plenty of choices in vehicles and supplies at a reasonable rat and the employees are very helpful and friendly. I would definitely recommend them and will use them for future needs.

John Rider 
Rating:
5.0

Great customer service. Very kind and helpful on move-in day.

Tasha Spicer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael crawley 
Rating:
5.0

I am a repeat customer. Usually, I only need use of your moving truck. I have had a couple short term storage use. Although this last experience was a long term storage rental. I would like to personally Thank Shara. Uhaul Westside Richmond IN, 47374. She was always helpful and professional . She was very understandable about my financial situation. I am retired and living on a single check per month. My move in date was on the 26th of the month. Therefore, my payment was due on the 26th of each month. Every month when I called her on the Sunday before the 26 date of every month. She always remembered me. Most importantly as long as I made that call on or before the due date, she graciously, didn't charge me the late fee. Of course I made my payment on the 3rd of each month. That is when I got my payment. I never was made to feel embarrassed of my situation. Most appreciately, I was never charged the extra late fee. Shara automatically understand that I needed every cent to get by. I have been a professional, a business owner and a youth coach in our community. I believe strongly in professionalism and hard work. I also understand that a company survives at its very best when given high quality standards for the customer. That alone will keep customers walking in your door. It is also the very best advertisement, that doesn't cost the Big $$.! I want to thank the uhaul staff again for many years of great service. And again thank you Shara, for all your hard work and your outstanding service. Teresa Ullery Teresaullery09@gmail.com 765-407-9722

Teresa Ullery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ross Murty 
Rating:
4.0

Customer did not leave a comment.

MICHAEL TIMBROOK 
Rating:
3.0

Customer did not leave a comment.

ashley church 
Rating:
3.0

I had to wait for someone to assist me because when I came in there was no one in the store

Cora Centers 
Rating:
5.0

Drop off was so easy & staff was right there when we drove in to help us.

Jeff Koons 
Rating:
4.0

Customer did not leave a comment.

Stephen Tate 
Rating:
5.0

Greg helped me with an odd situation where the website and the reservation info reported that I would pick up the vehicle at the National Rd W location, but the vehicle was actually only available at another site in town. He offered a different vehicle to me, that actually would better meet my needs, at the National Rd W location. It was also available at an earlier pickup time. Earlier in the week he helped me pick out moving boxes and made suggestions that were very helpful. Everyone I met and communicated with at the National Rd W site was great!

Cherie Dolehanty 
Rating:
5.0

Customer did not leave a comment.

Megan Strader  |  Online Move In 
Rating:
5.0

Met me out front took the keys check gas and equipment. Done 5 minutes!!

Patricia Barnes 
Rating:
5.0

A different hitch had to be ordered since there is 3 different ones listed on the website for my model, but they worked wirh me on getting the correct one in and installed.

Ryan Gehlhausen 
Rating:
5.0

Customer did not leave a comment.

Mallory Sparks 
Rating:
4.0

Customer did not leave a comment.

JULIE NOLLEY  |  Overall Experience 
Rating:
5.0

Staff is always kind and attentive.

Tamara Mathews 
Rating:
5.0

Customer did not leave a comment.

mike turner 
Rating:
5.0

Thank You

Donald Smith 
Rating:
5.0

Customer did not leave a comment.

Mark Garrod 
Rating:
5.0

Associates greeted me with kindness and made the rest of my online order way better than it started.

Christy Kirkland 
Rating:
5.0

Customer did not leave a comment.

randy stafford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Fox 
Rating:
5.0

Customer did not leave a comment.

Steven Moore 
Rating:
5.0

Customer did not leave a comment.

Christopher Armour 
Rating:
5.0

Customer did not leave a comment.

Kelsey Danley 
Rating:
5.0

Customer did not leave a comment.

Charles Saylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal Davis 
Rating:
5.0

None.

TROY MULLIN 
Rating:
5.0

He was very attentive and patient. I brought my friend there and she is very detailed and asked a lot of questions. We were probably there an hour but he was real patient with her and answered her with knowledge and confidence.

Julie cox   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe kolp 
Rating:
5.0

Customer did not leave a comment.

Kathy Friend 
Rating:
5.0

Team members very helpful and nice!

shawn romero 
Rating:
5.0

Amazing customer service and making the customer the Number 1 priority!! Will recommend this location for sure.

Michael Miller 
Rating:
5.0

Great service!!!

Patricia King 
Rating:
5.0

Customer did not leave a comment.

Victoria Tipton  |  First Impressions 
Rating:
5.0

My time was absolutely fantastic! I could not ask for any better service! 5 star all the way around, in my opinion.

Mark Hawkins 
Rating:
5.0

The unit had a broken fender that had been broken for quite some time. It should have been repaired before rental was allowed.

ed charles 
Rating:
1.0

The U-haul was absolutely terrible.

Abby Chamberlain 
Rating:
3.0

Customer did not leave a comment.

Tiffanie Bidleman 
Rating:
5.0

Don’t charge to rent blankets.

John Brotbeck 
Rating:
1.0

I returned the truck after hours, completely exhausted from a full day of moving. There was a sign saying that I could avoid an after hours return charge by downloading the app. I spent several minutes trying to get this to work and it could not locate my order to return. I then got frustrated and accidentally locked the key in the truck. I never received a final bill. Just a huge charge on my debit card. I called the location for an explanation and learned that I was charged the $20.00 after hrs. charge and an astronomical $150.00 fee for locking the key in the truck. This is a simply greedy up-charge that has no basis in reality! I will never be renting from you again!

Nathan Jones 
Rating:
4.0

Customer did not leave a comment.

Ben Willett 
Rating:
5.0

The lady at the U-haul at the Richmond Store, 3150 National Rd was very helpful and understanding.

Kathy M Myers 
Rating:
1.0

The truck smelled like cat urine so bad we had to get an employee. He refused to switch our truck but offered to spray some “disinfectant.” Then when we got our things to our new home, out of the storage unit there were roaches in the boxes! I tried to call the manager Sarah to talk to her and she told me sorry I’m out of luck. Overall super dissatisfied with the entire facility and the poor customer service.

Kevin Marcum 
Rating:
4.0

Customer did not leave a comment.

DONNA SHINN 
Rating:
5.0

I was very pleased. I waited. Took no time at all. Everyone very polite. I think everyone working that day said HI, good morning. Very happy.

travis hoover 
Rating:
5.0

People were friendly and helpful and even mounted / switched from the 2 5/16" ball I had to the 2" ball I bought to fit the trailer. The safety chains were missing to secure the car on the trailer to the trailer. I had to drive 35 minutes back to the location to get the chains installed. The surge brakes were grabbing . This caused an oscillation that jerk the tow vehicle ( Full size pickup truck ) and made it dangerous to brake . Every time the surge brakes would engage it would do this. I had to slow down and use the vehicle brakes lightly. This altered my route taken. I was told that is how they work. I have pulled trailers for about 50 years and this includes several with surge brakes ... NONE have performed so poorly. If I had another choice I would have taken it back.

brian arnold 
Rating:
2.0

When we were hooking up the hauler the employee had us check our hazards and our brake lites so we assumed our lites were operable as he said we were good to go.. we then drove off as nite fell we noticed our running lites were not on so as we entered our home town after being brighted and honked at for 6 hrs by passing vehicles we were pulled over by local officers for not having running lites so we had to park amdeave trailer in a gas station until daylite when we could go back and get it.. only because we were so close to home and the gas station aloud. Us to leave it overnite because they were open 24/7 it was a mess after driving for 8 plus hrs and being extremely exhausted had to deal with that.. also the brakes on the trailer kept locking up w each tap.. it was the hardest drive I've had to embark on in a long time due to this darn pull behind trailer..

Jonathan Cantu 
Rating:
5.0

Customer did not leave a comment.

ronnie hibbler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dori baxter 
Rating:
5.0

Customer did not leave a comment.

Darin Riney  |  Overall Experience 
Rating:
5.0

I confirmed my drop off location in Lebanon, IN upon confirming my Uhaul trailer rental a week before my departure. When I left Richmond, IN on Friday afternoon, Uhaul Corporate called me and attempted to tell me the Lebanon, IN Uhaul Facility (my agreed upon drop-off location) was at capacity. They instructed me to drop off the trailer in Indianapolis, IN (an additional 40+ miles and over an hour round trip away). I was very frustrated they allowed me to confirm a location and then reneged on that location as my drop off. I pressed them to compensate me for the additional mileage with my personal vehicle, and they offered a measly $20 for what would end up being nearly $10 in gas money alone. When I asked for fair compensation, they put me on hold to discuss with someone else. After the hold I was told very shortly that I would not receive any additional compensation and that I should just drop it off in Lebanon, as agreed upon. This experience left me frustrated that they attempted to make me relocate their equipment for them, as I am neither a Uhaul employee or contractors, for a ridiculous compensation rate. If you find yourself in this situation, push back at the unfair practice they are attempting to do. I want to re-iterate that the staff in both locations were excellent and deserve 5-stars. Uhaul corporate was not and deserves 1-star.

Thomas Hill 
Rating:
5.0

Customer did not leave a comment.

Catherine Mcnamara  |  Overall Experience 
Rating:
4.0

Driver's side window crank was broken. Radio wasn't working.

Jeremiah mahaney 
Rating:
5.0

Customer did not leave a comment.

Dan Wolfert 
Rating:
5.0

People that work there are great...thank you UHaul for making a bad experience a little easier..

Deena Napier 
Rating:
5.0

No changes required, service and eqipment were great.

benjamin rodriguez 
Rating:
5.0

Customer did not leave a comment.

Shirley Cheek 
Rating:
5.0

Customer did not leave a comment.

James Miller 
Rating:
4.0

Customer did not leave a comment.

Susan Sambol 
Rating:
5.0

Customer did not leave a comment.

Madiline darrah  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Juanita Tevis 
Rating:
5.0

Customer did not leave a comment.

dawn gunder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kindley family trust edward charles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMY GOFF 
Rating:
5.0

Customer did not leave a comment.

Wayne Schibley 
Rating:
5.0

Customer did not leave a comment.

Thomas Klusman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcella ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Thompson  |  Overall Experience 
Rating:
5.0

Sarah is the owner of this uhal she's amazing. Staff was well trained always willing to help. If I ever need to rent a storage unit again I would choose this one. You would Not go wrong by renting here. West side of Richmond Indiana

shelley moore  |  Overall Experience 
Rating:
5.0

Great

JULIAN SANTANA  |  First Impressions 
Rating:
5.0

Everyone was friendly. I never felt rushed while things were explained to me. All my questions were answered, even when I asked for clarifications .

PAUL RHODES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES HALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tim love  |  Overall Experience 
Rating:
5.0

Hands down the BEST Uhaul storage I have ever used. Staff is top notch, good people, helpful, courteous, and work hard to make it a good experience. And it is its own building dedicated to storage and rentals. Not stuck next to some barely lit sketchy gas station or old pizza hut for a change :-) If I ever need another unit they are the ONLY place I will go. You won't regret it!!!

Jon Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawnda johnson  |  First Impressions 
Rating:
4.0

floor was wet in the unit, but staff was nice and helpful

Samuel Ruger  |  Online Move In 
Rating:
5.0

Greg was so kind and helpful!

kristin dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael sharpe  |  Overall Experience 
Rating:
1.0

I was not given much information in regards to disabling the alarm, what the code is for, etc. These are things I figured out on my own and would not have been a big deal if I was not treated like I was stupid over an error within the app that affected my truck rental and was then talked down to by employees

Alyce Roark  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANNELISE DELUCIO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amber garner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffani Selhorst  |  Overall Experience 
Rating:
5.0

Maxwell was very professional and helpful

SHEILA HUGO  |  Overall Experience 
Rating:
5.0

For short term- summer use for my college student- this was perfect

kathryn williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID FRAME  |  First Impressions 
Rating:
5.0

I couldn't have been more pleased with the service and convince. Kept very clean

edward davis  |  Overall Experience 
Rating:
1.0

Completely ruined a couch after stating no mold or issues would happened . Then told staff and they acted like they could care less . Even though couch was 7 months old . Sara was the only thing close to help you guys had in facility.

chyenne perry  |  Overall Experience 
Rating:
3.0

The owner of this business was very rude on different occasions and was never apologetic.

Amy Bunker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cynthia durham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara miller  |  Overall Experience 
Rating:
3.0

The staff are pretty rude there !

India Edwards  |  Overall Experience 
Rating:
3.0

It would just be nice if there were accidents from inside to be able to get to unit better. I am handicapped and it was a real pain

Vickie Mills  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BRANDEN PAHL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Allen  |  First Impressions 
Rating:
5.0

My items were safe and secure.

Sharron Bach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

betty seifer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terry shipley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynsey Ross  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Blaine Slack  |  Overall Experience 
Rating:
5.0

Sarah and Greg couldn't have been more helpful. They were professional and very accommodating. We had an extra charge that came up and Sarah was helpful in finding it. We really appreciated all they're help in our moving experience.

MELISSA Prendergast  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carlinda Howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla Buckley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Griffin  |  First Impressions 
Rating:
5.0

Greg was very helpful explaining how to enter the building and answering our questions. Returning the equipment was a simple process.

Nathaniel Bowers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BRANDEN PAHL  |  First Impressions 
Rating:
5.0

The staff is fantastic! I never feel unsafe by myself,even at night!

Pam leffel  |  Overall Experience 
Rating:
3.0

Use to like this place girl was not nice I had 2storage units with you guys an rented a uhaul to get my things to Oklahoma,an I told the girl I was moving out then it was time to close an was almost done loading an worker came around told my daughter to go get her mom I came out she said I want ur storage numbers,well I gave them to you when I got my uhaul an told you I was moving out,then she says well we are closed you need to make sure you lock it all up do you understand I am not a child but thank you.her customer service skills could do better!An I left them my key cards an my locks even though I paid for atleast 1 but I thought they were both mine!But she wanted them..so I need refund on those if I left them for no reason.

Elide Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mindy jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaleigh Bowers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melissa wert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven NOE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bonnie begley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN DAILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dara Goodman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHANE SMITH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Taylor Hutton-Hillarf  |  Online Move In 
Rating:
5.0

Pleasantly surprised to find this facility so convenient. The wide hallways were easy to navigate with bulky items, and the carts were so handy.

diane cheatham  |  Overall Experience 
Rating:
5.0

Very please with my experience so far. Glad to be renting here

Jessica Jarrett  |  First Impressions 
Rating:
5.0

Very nice and very helpful

CYNTHIA SUM  |  First Impressions 
Rating:
5.0

Maxwell was the person who helped me. He was professional, helpful, courteous and explained everything to me..

SHEILA HUGO  |  First Impressions 
Rating:
5.0

The staff is amazing. Such a friendly knowledgeable team Sarah has. I recommend you to everyone I can. Thanks for the outstanding customer service! I appreciate good people in today's times. I know it's not always easy but they really are a top knotch team!

Diane Clark  |  Overall Experience 
Rating:
4.0

Nice clean building, staff very helpful.

STEPHEN DAILEY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jerret smith  |  Overall Experience 
Rating:
5.0

Thank you to Sarah, Greg, and Maxwell for the quick and friendly rental experience.

Justin Eise  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA ARMSTRONG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mackenzie Taylor  |  First Impressions 
Rating:
5.0

Great place to store your stuff.

Darren Smith  |  Overall Experience 
Rating:
5.0

Want to know when I'm getting my refund for the storage unit because I moved out the 3 rd and you charge me for the whole month

annette knipp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven NOE  |  First Impressions 
Rating:
5.0

This is the best uhaul center we have ever used!!!!! it was awesome!!!!

Jackie Wise  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa wert  |  First Impressions 
Rating:
4.0

No problems, everything worked out well for me.

mike karnes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank Macchione  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william goebel  |  First Impressions 
Rating:
5.0

Friendly staff they are helpful when you ask questions. Would use them again.

melinda creech  |  Overall Experience 
Rating:
5.0

Great location. Huge facility, easy access, clean and great staff.

Jana Rutledge  |  First Impressions 
Rating:
1.0

I have actually never been done so bad by a company in my life you guys have just repeated to screw me over and over you've charged my card three separate days in a row without permission after my wife specifically told you not to. and then the general manager lied and said that the lights were working on the trailer and they definitely were not we couldn't even pull the trailer because the brakes kept seizing.I promise U-Haul has a small claims suit coming from me and if you Sarah the general manager happened to see this you should be ashamed of yourself you're supposed to stand for something better that's why you were promoted to management but that's not you at all cuz you were okay with letting me and my kids go on up the road and getting an accident and it's no sweat off your back because you didn't want to stand out there in the cold and get it working properly

Cody McQueen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christy baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Fisher  |  First Impressions 
Rating:
5.0

Clean.. great customer service….

Jackie Wise  |  Online Move In 
Rating:
5.0

Friendly customer service and clean facilities.

corey dice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julie nolley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

India Edwards  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ken Arnold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gennifer Minor  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nora Miller  |  Overall Experience 
Rating:
5.0

Very clean, I always felt safe going in and out, highly recommend!

PATRICIA BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Ramsey  |  Overall Experience 
Rating:
5.0

I highly recommend using U-Haul, they're a nice clean and safe place to store your stuff and the staff were helpful.

Michelle McGuire  |  Overall Experience 
Rating:
5.0

Maxwell went above and beyond to fix my reservation. Man deserves a fat Christmas bonus

Alec Dunnaway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Napier  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

barbara moyer  |  First Impressions 
Rating:
5.0

All awesome to interact with.

Kristina bennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara Henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deresa Chappel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Daggett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Jackson  |  Overall Experience 
Rating:
5.0

The help I got was fantastic. The location was clean, secure, and the staff were great.

Alec Dunnaway  |  First Impressions 
Rating:
5.0

Very Happy with the location and the storage unit being inside with climate controll.

Claudia Ellis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Young  |  First Impressions 
Rating:
5.0

I tried to register for my unit on-line, but the site would not upload my drivers license. Kept prompting me to retake it over and over. Greg registered me in the office and he was exceedingly helpful, courteous and professional. I am pleased that I chose U-Haul Storage. I am happy with the value that I’m receiving for my money.

diane cheatham  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sharon provance  |  First Impressions 
Rating:
5.0

Absolutely perfect customer service experience. Thank you!!

John Underwood  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

julie roe  |  Overall Experience 
Rating:
5.0

Very nice

mike karnes  |  First Impressions 
Rating:
1.0

The storage unit was fine. The trucks were fine. But I was charged a full month of rent to the tune of $158 for 7 days of storage. And I made my reservation for the truck on 9-30, which is supposed to give me a full month for free. I would like to be reimbursed for the $158. When I called customer service, I was on hold for over 20 minutes only to be answered and transferred to a number that didn’t have a voicemail and hung up on me.

adam wall  |  Overall Experience 
Rating:
5.0

Maxwell was great. Answered all my questions.

david oakley  |  First Impressions 
Rating:
5.0

I’m always impressed with this uhaul facility and staff

Michelle Gilbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carol steele  |  Overall Experience 
Rating:
5.0

Friendly staff, clean facility, and easy accessability to my storage unit. Excellent people to work with!

fay catlett  |  First Impressions 
Rating:
5.0

Sarah, was awesome! Very helpful and timely. She needs a raise!

Tiffani Selhorst  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful! Place is very clean! And all the carts to help you get things to your unit were very convient!

janice nixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wendy bane  |  Overall Experience 
Rating:
1.0

The general manager at this store is rude and unprofessional. I was not explained all the requirements needed while renting the unit such as my account needing to be on autopay. After two months of paying with calling in, some employee just “checked a little box” and put me on autopay. There was no authorization by me whether it be voice recording or electronic signature for uhaul to be authorized to take from my account, and I was told that some employee must have just checked this box and put you on autopay, HOW IS THAT LEGAL? It took TWO MONTHS of multiple return check fees to be ASSURED I was not on autopay without my permission. Even after speaking to the general manager about my problem of originally being charged without my permission, she approved for my payment to be sent back and said I was not on autopay. THE NEXT DAY after the payment was returned I was charged again. How can that happen? And after I tried to call and get this fixed I had multiple employees tell me that this is just how it is and she is not the best person to talk to, AS I HAVE ALREADY FELT. After being shown that there was no clear leadership and the manager could care less about me trying to get financial stable after having to leave a domestic violence relationship and JUST NEEDED MY THINGS TO BE OUT OF HIS HOUSE, I immediately got my things out the unit and left. Never coming back again and if anyone asks, I’ll MAKE SURE they never come to this facility.

KATHRYNELISABETH BENEDICT-MANDABLE  |  Overall Experience 
Rating:
5.0

I would HIGHLY recommend U haul storage to anyone needing to store almost anything. The staff were excellent to help with any question I had during the whole time I was renting.

dennis kuglin  |  Overall Experience 
Rating:
1.0

This has been one of the single worst experiences I've ever had you guys literally caused me to have to throw thousands of dollars worth of stuff away you guys didn't take care of what you said you were going to take care of considering you guys called the infestation to begin with the entire truck has to be thrown away because there's a cockroach infestation that you guys caused and then try to blame on me so I would say my experience here was one of the worst I've ever had and I will see you guys in court

Alexander Moschel  |  Overall Experience 
Rating:
1.0

I was told I had 24 hour access and that is not true it's 2 am and I'm putting my stuff in someone's backyard because I have to have my house cleaned out at 9am and have nowhere to put it as of now

alice williams  |  First Impressions 
Rating:
5.0

Good clean nice climate controlled units

Gary Murphy  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rex Bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carl vickers  |  First Impressions 
Rating:
5.0

Staff was friendly and made us feel comfortable

JENNIFER AYNES  |  First Impressions 
Rating:
5.0

Absolutely love the convenience of loading and unloading inside!!! Everyone I dealt with was courteous and friendly. Very clean!!

cindy creech  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

robert gainey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nichole mead  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lindsay skaggs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tom webb  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dave Stubeda  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Pugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krishna Kennedy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phillip Melody  |  Online Move In 
Rating:
5.0

Gregvwas excellent and ensured we were pleased with our storage unit. Sarah was also very helpful in explaining access features to inside the store.

Darin Riney  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tina Himes  |  Overall Experience 
Rating:
5.0

Love your unit nice and clean easy to get to

JUDY SCHILLING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRENT BUHL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sara Henderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Durst  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra duke   |  Overall Experience 
Rating:
5.0

Staff very helpful

Darryl Decker  |  First Impressions 
Rating:
5.0

I can’t say enough about the kindness and helpfulness of the manager and staff at this location. When I brought a problem to their attention, they did all they could and then some, to help us with our storage and move. Thank you.

carl mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tim smith  |  Overall Experience 
Rating:
5.0

was very friendly and showed me the unit.

william ford  |  First Impressions 
Rating:
5.0

Everything was great, thank you for such a pleasant experience!

Steve Wheeler  |  Overall Experience 
Rating:
5.0

I am very impressed with the staff

wendy bane  |  First Impressions 
Rating:
5.0

The location owner/manager runs an excellent operation and has good quality equipment! She excels in all areas and has excellent customer service. I absolutely recommend this facility. It's night and day far above the facility on the other side of town. Thank you!

Melody Blackmore  |  Overall Experience 
Rating:
5.0

Fantastic and smooth process

John Simpson  |  Online Move In 
Rating:
5.0

Absolutely a pleasure doing business here. ALL the employees were genuinely kind & helpful.

Frank Clerico  |  Overall Experience 
Rating:
4.0

Real nice people only bad thing they close at 10

robert tate  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

etienne gibson  |  First Impressions 
Rating:
5.0

Ty for all you did do to help me keep my storage at the time

SARAH MORGAN  |  Overall Experience 
Rating:
4.0

Very helpful and informative .

Dave Stubeda  |  First Impressions 
Rating:
5.0

The young man who helped me was very courteous and so helpful was a pleasant experience

jean swafford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tim love  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norman Ewbank  |  Overall Experience 
Rating:
5.0

Super clean, easy to follow move in, move in can be completed online.

ROBERT Suttles  |  Online Move In 
Rating:
5.0

Great job ty

roesharon davis  |  Overall Experience 
Rating:
5.0

Young Mr Christian Bowling (not sure on spelling ) anyway he was exceptionally nice and helpful,so patient 1'm 83 so need that kind patient lolol U Haul is blessed to have an employee such as he is

crystal allen  |  First Impressions 
Rating:
5.0

Staff was very helpful. Storage unit was clean and ready to move in.

Jeffrey Pugh  |  First Impressions 
Rating:
5.0

Mr. Napier is awesome

Craig Lichtenberger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman Ewbank  |  First Impressions 
Rating:
5.0

Very nice staff, very nice facility. Price is worth it if you need a climate controlled unit.

cameron felker  |  First Impressions 
Rating:
5.0

Good

TRENT BUHL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joyce farmer  |  First Impressions 
Rating:
5.0

The manager went above and beyond to help me with my last minute emergency move. She didn't make me feel rushed and unimportant. I could tell she really cares about taking care of people's needs. Such a great professional. I'll be recommending her and Uhaul to everyone.

Krishna Kennedy  |  First Impressions 
Rating:
1.0

Staff was friendly and seemed competent but directions could have been made more clear. I was told card would unlock the doors but that several of the doors where not working. My card did not allow access to any of the doors even several hours after getting the card activated. An alternate card was provided which initially did not work but was told that I would just need to allow time for the card to become active. I have not been back yet to attempt again however I’ve paid for 24hr access and now have to arrange a visit during office hours to ensure I can get access. I had to read about checking in and out (if I was told about this it was certainly not made clear) and became even more frustrated when card wouldn’t swipe and alarm went off upon entering my unit. I was told that if alarm goes off it’s not a big deal, which is concerning and leads me to believe my valuables are not safe. I was told if I ever needed anything to just press the intercom button. I pressed that button several times at several different stations and never spoke with anyone. I can see the potential in this storage space however equipment needs to function appropriately or be fixed. Also, with my intent of short term storage due to move, not being able to pull my truck directly up to the unit is another huge deterrent for using this facility in the future.

Brandon Glover  |  First Impressions 
Rating:
1.0

We did NOT receive our refund as promised after being forced to move out in 72 hours or less.

Golda Davenport  |  Overall Experience 
Rating:
5.0

I just needed it for short period of time and didn't have much stuff to keep in a. Storage. But U haul was great and i recommend them to anyone needing a clean nice safe storage unit short term or long term. Ruby Aydlett

Ruby aydlett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roesharon davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kristi bertsch  |  Overall Experience 
Rating:
5.0

your manager at the u haul on national road west is very knoledge able . Shes VERY compassionate , understanding . She doesnt rush you She listens to your needs and gets you what you need. im storing my mothers things as she has passed away she is VERY thoughtful of how difficult this has been for myself and family. Do you have an award program ? this wonderful young lady certainly deserves one. i feel very comfortable knowing that my mommas things are being looked after by her and her crew. So thank you for listening to me i just cant tell everyone how great it is about u haul storeage. And i really feel your manager is the reason for my piece of mind. and her crew also. thanks to them all. Sincerely yours melody mullin.. i recommend u haul to all my family and friends thanks again

MELODY MULLIN  |  First Impressions 
Rating:
5.0

Manager at this Richmond location was excellent and store was very clean.I would recommend this site to do all your business.

CYNTHIA MCGRAW  |  First Impressions 
Rating:
3.0

Never carts where they should have been

hazel wysong  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TROY KENWORTHY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie Floyd  |  First Impressions 
Rating:
5.0

Good folks!

Joe Gwinn  |  First Impressions 
Rating:
5.0

Fix the alarm so it does not go off every time you check in. Thanks

Loretta Beach  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

loretta beach  |  Overall Experience 
Rating:
5.0

Max was very helpful and walked me through the entire process for access.

ann fost  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRY SONS  |  Overall Experience 
Rating:
5.0

Excellent, helpful staff. Really works with you to make moving as easy as possible.

Jean Wittman  |  First Impressions 
Rating:
5.0

Every time I needed help or had a question your people were there and responded quickly and courteously. I highly recommend your service. Thank you Mike Anderson

Michael anderson  |  Overall Experience 
Rating:
5.0

Thank you all for the convenience God bless you all

Schrai Broadnax  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick hamm  |  First Impressions 
Rating:
5.0

Sarah and her team are amazing people. They know their job well. They're always professional and very helpful. I was sad to go. I recommend your facility to everyone I can. Thank you for the outstanding customer service. Not often enough do I get to say that. Thank you sincerely 🙂

Diane Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

curtis Wright  |  First Impressions 
Rating:
5.0

Staffing is always friendly and helpful....

Minnie Rector  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard schultz  |  First Impressions 
Rating:
5.0

professional staff, excellent service

DANIEL DAY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alexis Tipton  |  Overall Experience 
Rating:
5.0

Need to get the south-west door repaired.

Michael anderson  |  First Impressions 
Rating:
5.0

Susan, and the entire staff were friendly, knowledgeable, helpful and actually fun and enjoyable to work with. They brightened my day!

JEFFREY HALL  |  First Impressions 
Rating:
4.0

I never give anyone an excellent rating. You can always improve something.

gary sheets  |  First Impressions 
No reviews have been submitted for this location.

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