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Lynne K | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Richfield
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jamie was wonderful! She was so energetic, happy, helpful and thoughtful for us! We cant give her enough praise! We will recommend UHaul to our friends and family!
Jayson F | First ImpressionsCheaper rates I only had the truck seven hours and it was 160 plus I ended up paying another seventy for gas and we didn’t even use all the miles I initially said it’s just a lot I am a single mom so as bad as I needed to move it I didn’t need it to be over two hundred dollars I just think that is way to much maybe 160 total cost but the other seventy broke me
Jamie AVery good
Gayle P | First ImpressionsNice to be with you
Gale PQuick professional service both checking out the equipment and for the return there of. Friendly smiling representatives!
Tracy SThis is THE BEST STORAGE PLACE EVER! Keep up the GREAT JOB!!!!
Janet J | First ImpressionsAgain this experience was less than ideal and caused unnecessary stress with moving.
Josie SJamie was so helpful and cheerful, my experience was so pleasant. Thank you for the great Service 😊
Walter MThis is the best experience that we've ever had it's taken us a while to move and they have always been accommodating and helpful I'd like to say we've become friends thank you so much for everything you've done for us
Gayle W | Overall ExperienceEverything was great. Very good customer service.
vance MSpace I needed when I needed it.
Mike S | First ImpressionsAwesome job, nice staff
Janice RPhil and staff were great!!
Bob SThe salesman was high pressure in up selling me, he was not apologetic for bad news and I was not impressed with his vibe at all, I felt he was not friendly and rude and pretty much an ass!
Christina KThank you
Gregg J | First ImpressionsThanks.
debra h | Overall ExperienceIt went very smoothly for a cross county move thanks to Uhal boxes.
Allison DNone at this time.
CARLEEN N | First ImpressionsI came in twice. Both employees warmly welcomed me to the store. Options were clearly on time. Phillip was helpful, and so was the female employee. Good Job!
Curtis mVery professional attendant fast checkout thank you will rent again
Lonnie RNo need for any improvement as far as I am concerned!
Michael SFriendly staff and secure facility.
Katie F | First ImpressionsNo improvements needed. Service and the employee was really nice and helpfull
Brent MGood deal
Gary SI think I was treated great I got a good idea how things work and what to do and didn't get over charged. I also got refunded on my gas when I payed to much.
kori bThe staff made the process easy. Each person was friendly and knowkedgable. They were great to work with. I especially liked the security in the building. As a senior that has become more important.
Janet R | Overall ExperienceKeep it as it is friendly and professional
Celyn MHave some one call me. It’s easier to talk than type. 928-916-3213. My name is John Nash
John NPhillip Whitlock was very helpful and extremely pleasant and he knows what he is doing?
Deborah K | First ImpressionsIt was an amazing facility! I will definitely recommend it! The only problem I had was with the lights. They are on a timer and if you take too long in your storage area which isn’t long at all the lights I’ll go out and you’re stuck in the dark bring a flashlight guys!
Bobby C | Overall ExperienceI appreciated how they honored the free lock since I was not able to check in online.
Cherie C | First ImpressionsEven after calling and doing a lengthy reservation process, when I arrived to pick up, it was another 10 or 15 minutes of processing. The process or software needs to be streamlined.
James DNice, clean. People are very nice and helpful. I definitely recommend this place.
Joana K | First ImpressionsSigns could be better on where to turn for the return enterance, I had to make a U-Turn and go back.
Jon FI love how their was a uhaul location where I wanted to move, it made it very helpful to be able to drop it off.
Michelle NPhillip and everyone involved since day one have been helpful! Thank you
Taylor P | Overall ExperienceOur Truck didn’t make it 10 mikes til the alternator went out. And roadside assistance was a joke. We hired our own mechanic to diagnose the problem and follow us back to the store to trade vehicles. Then we were told we were late bringing it back. It was resolved by the person on staff Sunday but when we didn’t have a functioning truck before 11 on Saturday we should have not had to deal with that issue.
Carol HPhillip or Porter are both an asset to your company.
Rhonda R | Overall ExperienceQuick easy and efficient
Steven RI was quoted 164 dollars. I said 60 miles÷!01
Jamie AService was competently completed at a reasonable rate.
michael jEverything was good
RICHARD HStorage units very expensive. Much more than others in the area
Gayle P | Overall ExperienceThe best U-haul store I have ever experienced & general manager Philip Whilock went above and beyond to please his costumer. That costumer was me.
Scott SExcellent experience!
Shawna W | First ImpressionsProfessional, friendly staff
Sharon BEveryone was friendly and helpful. I would reccomend this Uhaul location to everyone.
Baylee P | First ImpressionsThe staff are great to work with
Troy MDrop location was closed.
Norman VStaff very aggressive!!!
Joan SYoung woman helping me was friendly, courteous and very efficient. I have owned a sales business for 30+ years and would hire her in an instant.
Janet R | First ImpressionsGreat service. I'll be using them again, soon.
Wayne HThe young man who was working was very helpful and courteous, the facility is clean, and everything worked great!
Ilona L | First ImpressionsThis is a wonderful facility with very helpful staff. Great storage lockers, good equipment, lots of supplies. We are truly lucky to have such a nice facility in a little town like Richfield. We managed to move in on the one day it rained hard in Richfield, I was worried about unloading in the rain. Then I found out you have indoor bays to park and unload, what a great, well thought facility. The lady working the desk was very helpful, but you really should get her some mechanical help to unhitch and move those 6x12 UHaul trailers , without trailer jacks! Those things are heavy and unwieldy!
Richard B | First ImpressionsThis is a wonderful facility with very helpful staff. Great storage lockers, good equipment, lots of supplies. We are truly lucky to have such a nice facility in a little town like Richfield.
Richard BWell organized.
RAY S | Overall ExperienceGood customer service
Eddy G | First ImpressionsPhil was great!
Karl KThe staff is always terrific. I needed climate control because I collect art, mostly photographs, and they shouldn't get too toasted. It always looks super tidy and the drive-in-to-unload feature is great. The security set up is pretty cool because each door has an alarm which is set off if the correct code for that door is not properly entered. Moving supplies are right there and well priced.
DIANE B | First ImpressionsThe guy at the counter was excellent and fast
JONATHON NGirl at desk was rude and would not help me find my unit. General manager was helpful and told me he would give me 1 month for free and 24 hour access, but my account does not reflect that. Hope the GM will fix it.
Brian M | Online Move InThey associates were so helpful and explained the process
Wade HJamie was very helpful. The whole experience has been very easy and convenient.
Leah M | First ImpressionsThe staff is always pleasant.
Terri SThere was time frame when the access box where you enter in your pin was damaged to where you could not see the screen and I wasn't able to log into my shed alarm system.
JEFF S | Overall ExperienceGreat staff and the cleanest Uhaul location ever...
Paul DWill organize and clean.
RAY S | First ImpressionsTook advantage of the one free month of rental after moving. Very nice facility.
David T | Overall ExperienceThe cruise control didn't work fro the whole trip, that is something that could be fixed. It is nice to have cruise control for the entire trip
Eric GDon't know if you have to do anything to improve place is great people always so kind and helpful
Linnea AThe employees were super helpful and very pleasant.
Todd JThe two young men who helped me in Richfield, Utah were very thorough and professional. They were busy but aware to hurry and meet my needs even though I would have waited for them to catch up. Expert service.
Collin HThese folks are terrific and the units are impeccable. Don't overlook the supplies for sale-their boxes and moving supplies are great and they have everything to help pack stuff. An excellent experience.
DIANE B | Overall ExperiencePhillip was as friendly as you get. It was his customer relations that made us go back
Randy M | First ImpressionsStaff and facility in Richfield, UT was fantastic. The only inconvenience I had was the distance from my residence (2.5 hours away.) I was disappointed that this was the closest facility that would accept my U-Box container.
Cynthia G | Overall ExperienceAmazing! Signing on and making payments was easy, the facility was bright and always perfectly clean. I moved out on a Sunday night. They called first thing Monday to ask if I had moved and we were able to close my account over the phone. I am sad to leave honestly and I will be back and recommending!
Maryn M | Overall ExperienceI don't agreethat I left destination with the they said I did. Not happy with that an won't use the service again
Gayle P | First ImpressionsPhil went above and beyond trying to make things as easy as possible for me. I appreciate all the assistance he provided.
Cynthia G | First ImpressionsEveryone I dealt with were very friendly, helpful and courteous. They could train some other folks I have encountered recently on how to do customer service the right way.
Carol D | First ImpressionsI remembered the due date wrong went in to pay my bill after only being 3 days late and they put a lock on it already. No call , e.mail or any correspondence at alll, we stoped at our unit to drop off a couple items and when punching in our access code it sounds an alarm very embarrassing. We got a late fee and was treated poorly. I would understand if we were a month late but a few days that’s crazy. We pay now on the first to avoid being humiliated again.
shelly r | First ImpressionsThey allowed someone into my storage unit with out my permission. Then when after moving out they try and tell me that I broke there door and cut off there lock that was never there.
Jonathan R | Overall ExperienceJamie and philip were excellent and very knowledgeable and pleasant it was a great experience thanks
Phillip C | First ImpressionsVery nice place would use again
terry t | Overall ExperienceThis is a great storage facility. It was clean and well lit. The corridors were wide, which was nice when trying to put furniture into the unit. The loading dock was large and trollies were also available for our use. The staff was friendly and extremely helpful. We were very happy and highly recommend!
Cynthia T | Overall ExperienceThe young man who help me with the return was excellent. He greeted me cheerfully, that was important having just spent the past three days either loading or unloading the truck. Your facility is amazing! Give that young man a raise, a pat on the back and my sincere thanks.
WESLEY O | First ImpressionsAll the employees were very willful and very nice. Even the manager. I was very happy with them and the way they treated me. I would recommend and use them again.
Angelo N | Overall ExperienceEasy and willing to work with you
dan s | First ImpressionsWe are very upset. We had to pay another month. We were getting our stuff out in a few days. The person behind the counter said don’t worry we will pro rate it: we got our stuff out and the person behind the counter said we don’t do that. We are not very happy having to pay a full month when we only used it a day or 2 into the month
JEAN H | Overall ExperienceZack was very friendly and helpful with my unit and equipment return. Thank you so much for your understanding
Crystal W | First ImpressionsReally beautiful facility, well maintained, staff is very nice 👍.
Darcey T | First ImpressionsThe facility is clean and well-maintained. My customer service representative was very kind, patient and helpful. She carried a heavy package of boxes to my car for me and walked me to my unit to show me how everything worked. Her care was greatly appreciated.
Cathleen M | First ImpressionsU Haul associate went above and beyond to help us with rental unit and questions we had
HOWARD P | First ImpressionsJoan and staff were so friendly and professional… The entire process ended up being so much easier than I had originally anticipated! THANK YOU!!! :D
Tracy L | First ImpressionsThat was the fastest experience getting a storage unit I’ve ever had !!! So knowledgeable and helpful to help us find the size we needed !! The facility is so clean ( there was someone cleaning while we moved in). Thanks for an amazing experience
Leanne h | First ImpressionsSuper easy, safe facility, good location, updated technology. Smart and effortlessly efficient staff!
Alyssa G | First ImpressionsOne of best U-Haul businesses I ever have experience. They have Excellent packing and moving supplies.
Peter B | Overall ExperienceThe facility its self was great. Employees are ridiculously pathetic. It appears the manager is embezzling money or something very fishy is going on there.. even with proof that all payments were made, I was continuously charged late fees even if payment were received on due date or before due I was charged $30 in late fees monthly. On top of a lein because I refused to pay the last 2 months when I had realized, I had been charged $30 every month for almost year and payments were not posted... I talked to corporate when, our local llady Joan turbed into royal Beast after bringing it to her attention I was aware of what was happening. I continue to fight with daily 4 for months her running my card without authorization several times put in my bank account in the negative and talks to me a whole bunch of overdraft fees which is only hurting my credit. when I done nothing to deserve it she needs to be investigated and she needs to be investigated her name is Joan in Richfield Utah. Because of that woman I no longer with you uhaul. and I will not say one positive thing about it to anyone. this is a very small town and sink or swim it's all word-of-mouth, here at the business lives or not. And I'm pretty sure I'm not the only one she's got. I ended up paying over $350 to get my stuff out of there which was less than she was requesting. She wanted over 500 but settled for 350 via 3rd party. In all honesty I should take this to court and fight it and have her prosecuted for unlawful transactions of the financial card because she ran it without permission uncountable times in fact several times the same day. After I had specifically talkin to her uncountable times about removing my card number and no longer forcing payments without my permission. I should have bought it instead of hate it but I wanted my stuff and I want it gone I'm sick of the drama I just said she's going to do this to somebody else
Misty W | First ImpressionsIt was by far the best storage unit I have rented
BRENT B | Overall ExperienceThe staff was real friendly & helpful . easy access clean unit very happy. If I ever need a storage unit i'm going to uhaul.
kevin g | Overall ExperienceThis place is fantastic....they should teach the world how to do business! Lovely clean, decorated bathrooms are better than the hotel!!! Super helpful people...everything perfect!!!!😎
Janet J | First ImpressionsWay to expensive and you had to go clear around the building after hours to get in
dustin u | Overall ExperienceThe person at the desk was pleasant, helpful, and professional. I am impressed with the size and scope of the facility. Have since stored some items, easy access, comforting with security.
James B | First ImpressionsGreat Staff, Great facility
Terri S | First ImpressionsThe staff was very helpful choosing the correct size of storage unit. The representative at the location I brought my belongings to, was very kind and knowledgeable in her position with the company. Acceptional clean facility and great access to moving supplies and equipment.
Ann B | First ImpressionsLoading the unit took little longer then I expected. The staff was so nice they even got a bowl of water for my puppy! Nice & friendly highly recommend
Taston M | First ImpressionsJaime was very nice and really helpful in explaining the differences in online versus the actual facility.
Sara C | First ImpressionsIt was awesome.
Jonathan M | Online Move Ina first time experience doing business w/U-Haul...from driving the truck to using the storage facility was an excellent service...
ROBERT J | Overall ExperienceGreat place for storage. Easy and convenient. Staff were great.
Wendi S | Overall ExperienceThe stall was very helpful and signed me up quickly
BRENT B | First ImpressionsA very clean and professionally run location.
Tim T | Overall ExperienceI was incorrectly charged for the first month, when it was supposed to be free. Lady at store said she'd fix next month. So I hope that it's taken care of. Otherwise everything was fantastic, beyond computer error. Thanks, Alyssa Gentry
Alyssa G | Online Move InFriendly service, brand new storage unit.
Tim T | First ImpressionsThe employee that I talked to on the phone went above and beyond. I wish I could remember her name but I’m not near my notes. She was wonderful.
becky h | First Impressions