Customer Reviews for U-Haul Moving & Storage of Richardson

9,857 reviews

412 N Central Expwy   Richardson, TX 75080
(North bound service road of North Central Expressway at Davis Street, Next to Enterprise Rental Car Before you get to Arapaho Rd.)

(972) 234-1343

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 234-1343

412 N Central Expwy
Richardson, TX 75080
(North bound service road of North Central Expressway at Davis Street, Next to Enterprise Rental Car Before you get to Arapaho Rd.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TRUNG HUYNH 
Rating:
3.0

- More emphasis on friendliness and helpfulness for the customer (Like Sewell) - Was told that I returned early there would be a prorated rate. Actual charge was for 24 hours for the 2nd day rather than the 3 extra hours I used it after the first day

John Murphree 
Rating:
5.0

Customer did not leave a comment.

Sarah Boyer 
Rating:
5.0

Quick, easy, friendly pick up experience.

Craig Caruthers 
Rating:
5.0

Customer did not leave a comment.

Brian Farrar 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Shatley 
Rating:
5.0

This location is far superior to other locations. I enjoyed my experience here. Nathan and the rest of the team were excellent! I was treated well, with promptness and a high level of knowledge and experience from the team members. I couldn’t be more pleased with how the process went and I’m very happy with my hitch installation. Keep up the good work!

Donald Sivley 
Rating:
3.0

Customer did not leave a comment.

Allen Madril 
Rating:
4.0

Customer did not leave a comment.

Whitney Hampton 
Rating:
5.0

Smooth check in Easy return.

PAUL SLOCUM 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn M Harlan-Franklin 
Rating:
2.0

Service is lousy

Tom Nicolosi 
Rating:
5.0

Been using U-Haul for all our moving needs, no improvements needed, smooth transactions.

Edward McAuley 
Rating:
5.0

Customer did not leave a comment.

Mark Moseley 
Rating:
3.0

Customer did not leave a comment.

larry blackburn 
Rating:
5.0

I was a very satisfied customer, the personnel at U-Haul was very I formative with explaining how to purchase a truck and storage space

Mario Tennyson 
Rating:
4.0

Customer did not leave a comment.

Michael Koon 
Rating:
4.0

I always use this location it can be kinda crowded but it's good will continue to use this location and recommend to every body.

Ronnie Morgan 
Rating:
1.0

The tank was on E

Makiyah McEntyre 
Rating:
2.0

I made a reservation for the truck a day before, so as not to waste time, as I had a moving to make with an appointment with people who would help me. I go to the place where I was supposed to get the truck (metroplex self storage #7), and they simply didn't leave the key. the office was closed at THREE o'clock in the afternoon (early). I spent an hour waiting and looking for the key like an idiot on the sun (got sunburnt). I tried talking on chat and it didn't work, the app it’s terrible, and when I finally managed to talk to a man an hour had already passed, I had to drive to another place and take other truck. Over the phone, this guy said he would reimburse me the amount, but when I got there I had to pay anyway, meaning I didn't receive any refund for the inconvenience. It was really really stressful.

isabelle melo 
Rating:
4.0

Customer did not leave a comment.

Kaleb Franklin 
Rating:
4.0

The manager,Jose, is very helpful and most protective about U-Haul and his branch. He is "by the book" and should be commended for his thorough and procedural attention to details . Bill Pratt

William Pratt 
Rating:
5.0

Customer did not leave a comment.

REGINALD VILLAVICENCIO 
Rating:
4.0

Customer did not leave a comment.

Bruce Brunelli 
Rating:
5.0

Customer did not leave a comment.

Jodi Rosenberg 
Rating:
5.0

Nothing to improve upon. Just compliments to Avery, who helped me at pickup and delivery. She was friendly and knowledgeable — a pleasure to work with.

Melissa Patrello 
Rating:
5.0

Customer did not leave a comment.

Ahmad Falah 
Rating:
4.0

Customer did not leave a comment.

Eric Solomon 
Rating:
3.0

No one helped me. Told to leave keys in vehicle and I would get an email receipt.

Mark Oliver 
Rating:
5.0

Customer did not leave a comment.

Jennifer Johnson 
Rating:
5.0

Amazing team

Karla Chevez 
Rating:
5.0

Customer did not leave a comment.

Kimberly Souza Dos Santos 
Rating:
1.0

I will not be returning to this location or referring to a friend. I was given keys to a truck that was nowhere on the lot. I searched for it with hired help, told they could not offer me another truck, then about 15 minutes later, they gave me one, without the dolly I requested. I called the same day to cancel my storage unit. The woman that answered told me not to worry, I wouldn't be charged. A month later I received an email to pay my storage bill. I called the 800 number to cancel and was assured it was done on their end and should be completed locally. Just received a late notice from local location. Had to call again. I was placed on hold a couple of times while the lady that Shana tried to figure it out. She said there was a file about me. Finally, she told me everything was taken care of. I asked for some sort of confirmation to be emailed to me. There was nothing to send to me. I'm just hoping I don't have to make another call next month.

Michelle Beedle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Rutledge 
Rating:
4.0

Customer did not leave a comment.

Cheryl Brown 
Rating:
5.0

Customer did not leave a comment.

James Tolbert 
Rating:
5.0

Very good people

Antonio McGee 
Rating:
5.0

Customer did not leave a comment.

Catrin Cooper 
Rating:
5.0

Customer did not leave a comment.

Edgar Acosta 
Rating:
5.0

Had a really great experience from start to finish in renting a 26 ft truck this week. On the day I came in, it was 10 min to 7 (right when they were closing), and they still quickly got a truck set up for me. Friendly, courteous, and quick staff. *They call to check 2 references of people you e The truck rental was as expected, and I'm glad I had the extra ins just in case because driving a 26 ft truck is no joke! I almost got stuck in a tight space. Def will rent something smaller next time! There were a couple glitches along the way. When the truck was returned I was charged an extra day and a gas charge. When I called my concerns were quickly and efficiently handled, no hassle. I received excellent customer service at all points, and there were actually a couple times I had to speak w them (like switching out the truck for another 1 day into it) so I had a few interactions. Just nice folks there. I have nothing but good things to say about my experience and would def recommend this location to others. Thanks to Roman, Emily, Miranda, and the mgr. Arisha, and a couple other people that were there and helpful. You guys made an otherwise stressful situation and move less stressful and your kindness and efficiency in taking care of my needs as a customer are appreciated.

Aimee hardin 
Rating:
1.0

Very unprofessional, there was no one I. The store for about 7 mins. They do not answer the phone. They say they cannot change reservations

Carltyana Scott 
Rating:
5.0

Customer did not leave a comment.

Marc Broddrick 
Rating:
5.0

Great attitude..very attentive n know their stuff..it was pleasure

alexander caballero 
Rating:
5.0

Customer service as always helped me out with my rental

Fransisco Abrego 
Rating:
5.0

Customer did not leave a comment.

Loyd Chase 
Rating:
5.0

Awesome

HORACIO LOPEZ 
Rating:
4.0

Wait took about 10 minutes as there was only one person checking people in.

Harold Hickey 
Rating:
5.0

Good experience.

Ralph Westmoreland 
Rating:
5.0

Customer did not leave a comment.

Marilyn Burnett 
Rating:
5.0

Customer did not leave a comment.

Angela Neel 
Rating:
1.0

The man who helped me was very condescending. He called two different people for references before he would rent me the truck even though this wasn’t done for anyone else. He explained things in a condescending way like I didn’t know what I was doing. It seemed I was treated this way because I’m a young women and he didn’t think I could drive a truck. This was a very bad experience I would not use this location again and would not recommend anyone use this location. This was the worst customer service I have ever experienced

Anna Wilson 
Rating:
5.0

Richardson U-Haul always takes care of me!!

Parrish Nixon 
Rating:
4.0

Vehicle drive was clean but felt like the alignment was off or needed air in the tire

Natalie MacDonald 
Rating:
2.0

Lazy service team on both ends Truck front end made driving terribly difficult What happened to thanking customers and making them feel worthlyb

Eric Bierbrier 
Rating:
5.0

Diana M. was very helpful, informative, patient, and polite. 5 stars as well for her customer service!

KayLecia Rounds 
Rating:
5.0

A very busy location, but everyone knew what they were doing and were very helpful. Thank you to everyone I interacted with for your kindness and help. Cheers!

Jon Lopez 
Rating:
5.0

Very efficient staff and service. Fast and friendly. Everything went smooth

cheri reed 
Rating:
4.0

Customer did not leave a comment.

Norma Pollard 
Rating:
5.0

Everyone at Richardson U-Haul always treat me like family. Love those guys!!

Parrish Nixon 
Rating:
5.0

Customer did not leave a comment.

John Tan 
Rating:
5.0

Have all equipment needed at one location. We got truck at one place and car hauler at another.

Lorena Herod 
Rating:
4.0

It is a busy place that could use a larger facility. No parking. The service is exceptional.

Michael Wilkinson 
Rating:
3.0

I requested a Dolly but had to buy it instead

tiffany Holmes 
Rating:
4.0

The truck I had smelled awful - like sweaty feet and worse. It was really gross, also the steering wheel was sticky because of how worn it was and felt disgusting while driving. :( The van itself felt like the walls were going to crumble and the whole truck was going to spontaneously combust on the highway. I was white knuckling it my whole drive. Overall the condition of the truck was downright yuck. I was super disappointed because they last time I rented a U-Haul, it was a van and was in excellent shape, so I expected the same this time. I felt like I needed to sanitize myself, my clothes, my phone and purse when I got home. Boo.

KATHERINE DAFFER 
Rating:
2.0

Customer service was bad.

Juan Cruz 
Rating:
5.0

Customer did not leave a comment.

Ahmed Chellakh 
Rating:
5.0

Customer did not leave a comment.

Samuel Akinyemi 
Rating:
5.0

Customer did not leave a comment.

Paul Seralde 
Rating:
3.0

Informed the guy who checked me in that truck wipers didn’t work and truck should not be rented out until fixed. He said “ok, we won’t charge you for the repair”. I couldn’t believe he said that. I drive 2 hours on interstate and did an entire move in unsafe truck

Joel Hackney 
Rating:
5.0

Customer did not leave a comment.

Creed Moore 
Rating:
5.0

Customer did not leave a comment.

Leonardo McGee  |  Overall Experience 
Rating:
4.0

Everything is good as it is

Annell Baylor 
Rating:
5.0

Customer did not leave a comment.

Luis Castellanos 
Rating:
5.0

Keep smiling and hiring some great help. One of the busiest and best locations I have dealt with U Haul or competitors. Rates very good, equipment in great shape, records - mileage and fuel faithful- great. Have already passed them on to others. One of the best U Haul franchises in Dallas/FW. Fred Rike

Frederic Rike 
Rating:
2.0

They over charge me on the miles. However I didn’t take pictures on the mile gauge before driving off. The wait time at 9am was horrible.

MICHELLE LE 
Rating:
1.0

The manager at the place was rude, provided very poor service, charged me twice on my account without explanations, and always spoke to me in a highly racist tone.

Christopher Lazo 
Rating:
5.0

Customer did not leave a comment.

PHILIP ARMSTRONG 
Rating:
5.0

Good staff, clean place with a wide inventory on hand. I was helped by a young intern-type clerk who may have been first day on the job and was confused but the manager stood by her and everything went smoothly. Hook up in the back went quickly. Good experience.

Lee Jackson 
Rating:
5.0

Customer did not leave a comment.

NELSON VELASQUEZ-RODRIGUEZ 
Rating:
3.0

Customer did not leave a comment.

Greg Boos 
Rating:
5.0

The location and of course the lovely kind staff. Keep up the good work guys

Cherie Webster 
Rating:
5.0

Customer did not leave a comment.

Isaac Hines 
Rating:
5.0

Customer did not leave a comment.

Jesus Hernandez 
Rating:
5.0

Customer did not leave a comment.

Moon Choe 
Rating:
5.0

Customer did not leave a comment.

Gary Buchanan 
Rating:
5.0

Satisfied

duke ochukenyi 
Rating:
5.0

Customer did not leave a comment.

Carl Pryor 
Rating:
5.0

Customer did not leave a comment.

ecolby smith 
Rating:
2.0

This was the worst experience I have ever had with U-haul. Some of the staff members at this location were rude and need more customer service training. I want to thank the manager who assisted me Jose and staff member Ethan. They were very patient and professional and answered all my questions.

Della Grant  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Della Grant 
Rating:
5.0

Kind and a very accommodating staff!

Harshal Kaushik  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NATASHA VERNON   |  Overall Experience 
Rating:
2.0

Showed up on the day I scheduled to have a hitch installed and apparently the guy who was supposed to do the install did not work that particular day. Had to leave my car there for over 24 hrs. Staff had no idea what was going on.

scott enlow 
Rating:
4.0

Customer did not leave a comment.

Kevin McIlravy 
Rating:
4.0

Easy drop-off and no issues. I've used this location before and I would expect nothing less. Maybe send some folks from this location to the other one in Denver to train them or something.

Scott Ragap 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BAKER 
Rating:
5.0

Customer did not leave a comment.

Jalberth Mosquera 
Rating:
5.0

This was an unplanned move. I do not know anyone in this area at all to recommend for moving services but if I did I would probably send them here. Staff was pleasant

chris baker 
Rating:
5.0

Great service and trailer worked well.thanks

George Gardner 
Rating:
5.0

The service was very good. Was in and out no long waiting

Holly Chappell 
Rating:
4.0

More parking availability Representatives need to be more welcoming (smiling)

Fransisco Abrego 
Rating:
5.0

Customer did not leave a comment.

Benny Baker 
Rating:
5.0

Customer did not leave a comment.

sahnon sahnon 
Rating:
5.0

Chandler was amazing! When I returned the truck I used, he greeted me with respect and kindness. I would recommend using location to anyone! Thanks!!

Trey Braje 
Rating:
5.0

Customer did not leave a comment.

Stan Eigenbrodt 
Rating:
5.0

Friendly and very accommodating staff with flexible hours. They have been very helpful in providing available options.

Harshal Kaushik  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bhargavi Dinivahi  |  Overall Experience 
Rating:
2.0

I didn’t use the storage It was way too small and extremely unacceptable.

Joseph Wilson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jorge Salazar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wendy Bradford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL NUNN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Martinez  |  Overall Experience 
Rating:
5.0

Taylor the Store Manager for this location is great to work with. Only place I go to rent a van or space! Thanks Taylor!

CATHERINE WHETSELL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jose Jaucian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerstin Olson  |  Overall Experience 
Rating:
4.0

Provide more guidance to be able to use the entry within the air conditioned front area to access the storage area. I walked around the building a few times outside in the triple digit heat to access the storage area.

JESSE RODGERS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MONICA JOHNSON  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

merlin Brown   |  Overall Experience 
Rating:
5.0

This U-Haul facility was everything I needed, exactly when I needed it! The staff was helpful and supportive! I absolutely will recommend this site for persons needing a storage facility. Although I did not need a vehicle, I absolutely will encourage people who do, to connect with this location! Thank you!!!

tziyon zadoka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ana solto-noriega  |  First Impressions 
Rating:
4.0

Wished it closed a little later for storage access. And tried to check out at 7:02 and the doors were locked

Emily Hughes  |  Overall Experience 
Rating:
4.0

Na

AMY YOUNGREN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Xavier Jackson  |  Overall Experience 
Rating:
1.0

Access code per email didn't work

Wendy Bradford  |  Online Move In 
Rating:
5.0

Adam was very professional, thorough, and efficient!

tziyon zadoka  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marian watson  |  Overall Experience 
Rating:
5.0

The facility’s were kept very well, organized. I’m satisfied

Zandra Robinson  |  Overall Experience 
Rating:
5.0

Great staff Taylor and Ethan are amazing people to work with very helpful

jorge acosta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Persis Appiagyei  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Mark msalda  |  Overall Experience 
Rating:
5.0

Staff were friendly and funny

merlin Brown   |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ALLEN FERNANDEZ  |  Overall Experience 
Rating:
2.0

The access hours are supposed to be until 10 PM but when we got there at 7pm we were told by Avery that she needs to KICK US OUT as soon as they are ready to leave. This was because the “doors weren’t working” even though we got in by checking in at the gate and doors opened for us with no issues. Here is how this could have been a better experience: 1) add a note on your website under the store if there are issues. What if I had movers with me? 2) Identify the training gaps and train your employees. You should add how to phrase what you say to customers in your training curriculum. What matters is how you say it not what you say. Your other south austin location is even WORSE.

Farrah Jangda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam Patil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeaJionna Harden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norman Hamilton  |  First Impressions 
Rating:
2.0

The girl was rude and was not helpful

angelina martinez  |  Overall Experience 
Rating:
5.0

Great

Shania Smith  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ANTONIO DRAKE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Daniels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale Aymond  |  First Impressions 
Rating:
3.0

Staff should pay better attention to the customer and not just carry on, on their conversation between employees. They should acknowledge the customers presence and also a smile on thier face would carry them a long way. To whom it may concern have a wonderful day.

Ismael Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATASHA VERNON   |  First Impressions 
Rating:
1.0

My storage unit suffered not one but two leaks due to an air conditioning unit that leaked on my stored goods. On site personnel should have moved my goods to a unit that was out of harms way but that didn't happen. While I was reimbursed partially for the damaged goods, more could have been done. I will not be using UHAUL in the future and would not recommend them to any friends or family.

Chris Daly  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luis yabut  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jonathan Parker  |  Overall Experience 
Rating:
3.0

Everything went as expected other than the staff setting me up. Seemed disinterested and bothered by having to work. Zero personality or engagement. At one point he started to respond to my questions as if I were some kind of idiot and not a new customer that had never been there before

Dustin Jonas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Armas  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aaron Encinas  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TraVaniece Coleman  |  Overall Experience 
Rating:
5.0

Staff was very helpful and made the process of moving into the storage unit and returning my U-Haul truck very easy!

Sarah Johnston  |  First Impressions 
Rating:
3.0

So sorry to use this to describe someone. But no one had a name tag on. Both of the African American men were so sweet polite and very helpful. But the Mexican American gentleman was not helpful at all. He would stop and send a text message before he would help you and not friendly at all.

Tiffaney Matlock  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sam Russell  |  First Impressions 
Rating:
4.0

Staff was very courteous.

Joey Murray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRI BRYANT  |  First Impressions 
Rating:
5.0

My name is Julia Hall. The staff was never able to get my name right. I found the systems antiquated and always had to wait in a line to get service. It was a relief to finally just sign up for automatic payments and never have to deal with staff again. After that it was fine.

Juliet Hall  |  Overall Experience 
Rating:
4.0

I wish there were easier access for upper level units. Heavier items going up stairs are difficult.

Tomas Morrison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kamini ravichandran  |  Overall Experience 
Rating:
1.0

The staff is completely incompetent. No idea which units have been rented. I arrived with a 15 foot truck and a storage reservation. They did not have a storage unit for me and proceeded to send me to 4 other locations that were all closed on sundays. I went over on gas, miles, and time because they were incapable of providing a storage unit. I had to take time off work to unload my truck 20 miles north the following week.

CHRISTOPHER CHRISTIAN  |  Overall Experience 
Rating:
1.0

I arrived with the 15 foot truck to unload into my reserved storage unit on sunday afternoon to find out my unit had been rented to another customer. The employees were unorganized and unprofessional. They sent me to 3 other locations through out the Dallas metro that were all closed on sundays. They refused to accept responsibility for causing me to go over on gas, miles, and truck rental time. I was forced to take time off work on monday to move into a storage unit that was far from the original location. Very disappointed with the Uhaul Richardson staff for wasting my time and their poor attitudes. I expect more from you.

CHRISTOPHER CHRISTIAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marybeth Tiemeyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jemirea Penny  |  Overall Experience 
Rating:
5.0

Awesome facility and very kind, helpful and professional staff. Perfect customer service! Especially that of employee Jacob. Thank you

Aaron Hanson  |  First Impressions 
Rating:
5.0

Keep up this dedicate work and remind all customers to come back your helpful mind.

Tebebe M Tesfaye  |  First Impressions 
Rating:
5.0

Good deal good price

Oscar Serrano  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEJUAN RENFROE  |  Overall Experience 
Rating:
5.0

The staff at the Richardson location was more than awesome in helping me find the right size storage unit and made everything simple and seamless to get moved in. The facility is extremely clean and even smells good. The climate controlled units were are kept at a comfortable temperature which was once on a hot day. Can't say enough good things about these guys. Thanks again, -Jason

Jason Hanson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reginald Flemming  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nimat shahid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marla Howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar Yosef  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chris Daly  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Aileen Ponce  |  First Impressions 
Rating:
3.0

If you have 24 hour access guests I think it would be great not to block the only door to get access in the building at that time. It was very inconvenient.

Chadsidi Burrell  |  First Impressions 
Rating:
3.0

The first girl to come help said she needed to cut the lock off my unit. She walked away to get the tools to cut the lock and she never came back! After waiting 15-20 minutes, I finally went and found someone else who did cut the lock off and get me in. On another note, why in the WORLD would you have a split unit storage system where the larger units are up a staircase?!?! It stands to reason that anyone using the larger units probably has furniture and now we have to carry that furniture up some stairs. This is about the dumbest thing in storage facilities I’ve ever encountered. We won’t be using this facility again for that reason alone.

Sheri Wiggins  |  First Impressions 
Rating:
3.0

There was no instructions on the email that said i had to receive some sort of card to move in. Because i did the online move in, the email said my storage room was ready to access and all i had to do was enter the building which is not the case. as soon as i opened my storage room, the alarm went off because i had no card to swipe. Instructions were unclear and everything was confusing. I will not be using UHaul storage ever again.

Mariana Lucio  |  Online Move In 
Rating:
1.0

My belongings were infested with roaches and now i have to deal with roaches at my new residence the staff was friendly and helpful so i cant say anything bad about them but there is clearly a bug problem that needs be addressed perhaps spray more or leave baits to draw them away from the units.. the company could also look into making the units impenetrable to insects

Gerald Blake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfred Jackson  |  Overall Experience 
Rating:
5.0

Good

Gerald Blake  |  First Impressions 
Rating:
4.0

Only con is there are no large storage units downstairs.

Judith Hux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci Miller  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tellamiskus Bryant  |  Overall Experience 
Rating:
5.0

Katelyn was phenomenal and very professional!

valerie araiza  |  Overall Experience 
Rating:
1.0

We specifically requested 24 hour access as we needed to put in all of our stuff past office hours. When we got to the facility, the storage room which we paid for was locked and we will we’re given no keys, we had already loaded our U-Haul van with our furniture. Also, the customer care was not helpful as no one picked up. Very bad experience here.

Abiha Agha  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Traci Miller  |  First Impressions 
Rating:
1.0

Extremely slow. Waited in line to be served for over 20 minutes. Storage space 10x8 hall so narrow and too close to other units couldn't get furniture in. Had to cancel the order space.

Sheila Bunton  |  First Impressions 
Rating:
1.0

We were asked to repeat sensitive information no less than 3 times. We didn't get the impression that our business and especially our time mattered. Employees weren't urgent and lacked the knowledge needed to serve us the way we needed to be served. There were about 4 people who needed to service us. We arrived a few minutes after 5pm on a Friday and left close to 8.pm The only thing we needed to do was return our truck, get a storage unit, and move the things out of our truck into our unit. If needing U-haul services and products in the future, this will not be the location we seek said services and products. My name isn't even spelled correctly for this account even though my wife and I were asked our names and other sensitive information several times while trying to secure a storage room.

ron Mckinny  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reginald Flemming  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy Wanamaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ieasha lee  |  Overall Experience 
Rating:
5.0

The storage facility was excellent and had helpful staff available.

DAVID DODD  |  Overall Experience 
Rating:
5.0

Manager and staff work well to serve customers and elevate the Uhaul brand.

LUKE AGENS  |  Overall Experience 
Rating:
5.0

The service was great and very professional, my only issue was how long it took to receive service. They needed to have more people in this time at that location. It’s a four day weekend.

Michelle Toole  |  First Impressions 
Rating:
5.0

Service rep was knowledgeable and stayed late to check in my vehicle return.

Raymond Bray  |  First Impressions 
Rating:
2.0

The people at the store are very nice but this was not the best experience. They were too busy and understaffed. I'm still waiting on my receipt from check in...I paid cash and would like my change.

Janet Dickman  |  First Impressions 
Rating:
5.0

The facilities are well maintained which is a clear refection of the professional staff at the Richardson location. The team is customer focused and makes the "U-Haul Experience" EXECPTIONAL.

KEITH VONSEGGERN  |  Overall Experience 
Rating:
5.0

The U haul reps were patient and thorough throughout the year process

Brandon Richardson  |  First Impressions 
Rating:
5.0

Thank you for providing a safe and affordable place to temporarily store some of our items. I have recommended you to others and will continue to do so.

Lisa Hames  |  Overall Experience 
Rating:
4.0

Everyone was great

Matthew Peters  |  Overall Experience 
Rating:
5.0

Easy and efficient

Allen Miller  |  Reservation 
Rating:
5.0

Awesome staff!

Lydia Hudson  |  Overall Experience 
Rating:
5.0

Our church has undergone a major renovations and UHaul have been very accomodating to supply us with a storage unit, dollies and other supplies to assist in our move. Always had what we needed when we

st barnabas presbyter  |  Overall Experience 
Rating:
3.0

This location is very small. I had asked for a climate controlled unit and when I got there such a unit wasn't available. No elevator made moving things difficult.

Dee Adams  |  Overall Experience 
Rating:
5.0

N/A

Migna Colon  |  Overall Experience 
No reviews have been submitted for this location.

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