Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only complaint is the lock was not in my unit when I got there and I had to go to the front office to get it.
Jeffery M
|
Online Move In
Rating:
3.0
They kept raising the fees went from 140 to 265. So I had to find a different place.
JAMES F
|
Overall Experience
Rating:
4.0
Employees should be more informative about instructions
Paula W
Rating:
3.0
Quit trying to charge people with damage already on vehicles.
Michael W
Rating:
2.0
Making sure you guys read the gas gauges right
Earnest G
Rating:
5.0
Nothing! Let them keep doing what they are doing, friendly and helpful. This location is an asset to the Corporation U-Haul.
ROSEVELT W
Rating:
5.0
Very efficient and speedy service.
Cesar Q
Rating:
5.0
it is a good place to save all your items wityh not worris for all kind of weathers
Martin M
|
Overall Experience
Rating:
5.0
Just keep those smiles rolling. Mary was excellent in her service. Thank you.🙂
gustavo c
Rating:
5.0
Customer did not leave a comment.
Micheal L
|
First Impressions
Rating:
5.0
Everything was excellent the after hours return system is very good and easy, the receipt was kind of hard to find online but I found it. good
Kathy H
Rating:
1.0
The service representative did not explain charges clearly. Paid more than explained by the service representative. Truck rental very dirty inside. Service representative did not escort us to our rental truck. Service representative stated we needed to inspect the truck rental ourselves.
Audrey B
Rating:
5.0
Customer did not leave a comment.
Pedro A
Rating:
5.0
Facility was great, staff was great.
Vincent G
|
Overall Experience
Rating:
5.0
I was pleased with the overall condition of the storage. My complaint is the price is too high for the space.
THOMAS C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luis A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jimmy r
Rating:
2.0
Customer did not leave a comment.
Mark M
|
Overall Experience
Rating:
5.0
Offer more or a variety to supplies. Only had plastic covers for couch and chairs. No large covers.
Jacqueline B
Rating:
5.0
Customer did not leave a comment.
Tonya W
Rating:
1.0
I dont understand why you UHAUL cut my lock off i have noticed some things missing from my unit and i do not appreciate the fact that you cut my lock off i want a fair amount of compensation from uhauls insurance to cover whats missing from my unit
Frankie V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hector V
|
Overall Experience
Rating:
5.0
The Insurance Policy Charges is too high and the consequence of not paying for usage insurance is threatening.
Jubril O
Rating:
4.0
A bit more customer service incline clerk would be outstanding!
JUAN C
Rating:
1.0
Vehicle very dirty hadn't been cleaned or attended to,no concern by
management, bad situation there!
Henry G
Rating:
5.0
Customer did not leave a comment.
ashia t
Rating:
2.0
Staff was friendly and helpful.
There was a pile of broken glass a couple doors down from my storage unit. It was there for over two weeks. The bathroom was unavailable and that was super inconvenient.
TWILA T
|
Overall Experience
Rating:
5.0
Mary was great to work with! Easy and quick.
Dain Z
Rating:
1.0
I had experience before, but this company in West Covina, but the store and people are really unprofessional and rose
Theo P
Rating:
5.0
Perfection
Steven B
Rating:
3.0
The truck was dirty on the outside
Vicki A
Rating:
4.0
I called in, on a Sunday, and asked about storage. Was told no storage available on Sunday. Not true, as discovered onsite.
TWILA T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edward B
Rating:
5.0
You guys are the best! Thank you for helping me out so much especially during such a stressful time and as a mom of 3! I’m extremely grateful for your help!
Salina R
|
Overall Experience
Rating:
1.0
price was too fucking high
Felix R
Rating:
4.0
Customer did not leave a comment.
Laura U
|
Overall Experience
Rating:
5.0
I’m very happy with the results of the employee Thanks
Albert B
Rating:
5.0
The Woman Was Very polite and Kind 5 🌟 🌟 🌟 🌟 🌟
Shawn S
Rating:
5.0
I would go back again!
Nicole R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard G
Rating:
5.0
Customer did not leave a comment.
Cesar G
Rating:
5.0
Customer did not leave a comment.
Albert F
Rating:
4.0
Customer did not leave a comment.
Jose R
Rating:
5.0
Wonderful customer service from the moment we were greeted. Thank you 🙏🏼. The truck was clean and ran great.
Cynthia r
Rating:
4.0
Customer did not leave a comment.
WENDY B
|
Overall Experience
Rating:
1.0
Overcharged
Said I drove 59 miles I only drove 26
Terrible customer service
Teanna H
Rating:
4.0
Customer did not leave a comment.
Jennifer F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie S
Rating:
5.0
Very good customer service
Carla A
Rating:
5.0
Very pleasant and efficient experience.
Anita A
|
Overall Experience
Rating:
5.0
When checking in the girl was rude and not friendly
Everyone else was awesome and nice
Howard T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry W
|
Overall Experience
Rating:
4.0
I have utilize this facility for the past six years and prior to that five years. Therefore, I've been with the company over ten years. I overall had a pleasant experience . Unfortunately there's that one experience that trump's everything. Mary Navajo at the Rialto store was rude and spoke to me in a condescending manner regarding my move out. Customer service is not as it used to be. I'm not one to get into power struggle so I didn't engage however, I suggest a training on customer service is needed for Mary's conduct. It was absolutely egregious.
Nancy J
|
Overall Experience
Rating:
5.0
Outstanding customer service and professionalism by
Mary Navarro and the other staff members.
Really patient to explain the better deals and options for U Haul rentals.
Carlos P
Rating:
4.0
Customer did not leave a comment.
JOSE D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Theresa R
Rating:
5.0
Employee was very helpful
hilda a
Rating:
5.0
Customer did not leave a comment.
ADAM R
Rating:
5.0
Customer did not leave a comment.
CALVINA D
|
First Impressions
Rating:
5.0
Couple issues, driver visor was not able to stay up falling down every time almost causing an accident. The vehicle also smelled like cigarettes. Other then that everything was fine.
Salvador C
Rating:
5.0
Customer did not leave a comment.
WENDI S
|
First Impressions
Rating:
1.0
I would like to speak to a representative about how poor the service was. I am disgusted.
Stephanie D
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Vanessa R
|
Overall Experience
Rating:
5.0
Mary was amazing!!!!!!!
BRITTANY W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANITA W
Rating:
2.0
Horrible customer service
Yesenia M
Rating:
5.0
Customer did not leave a comment.
Enrique A
Rating:
5.0
Excellent service
will g
Rating:
5.0
Worked with me many times, always was pleased. New Manger is so helpful and friendly!
ANNA Q
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Leobardo G
Rating:
5.0
Customer did not leave a comment.
Vera f
Rating:
2.0
Mary at foothill in rialto was no help. Reserve online n wanted to return by 7pm next day, some how it show I need to bring back by 3pm. Ask Mary for help saying online won't let me change time n demanded you guys honor customers n needed n need to bring by 3pm. Any rate Melania help n had 24hr, Mary gril had me stress n unprofessional
Leopoldo G
Rating:
5.0
Customer did not leave a comment.
Jorge A
Rating:
5.0
Thank you!
Michelle H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katisha E
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Jesus V
Rating:
5.0
Maegan helped us in the moreno valley and helped us with everything we needed. I am very content with every Moreno Valley associates work.
KEVIN S
|
First Impressions
Rating:
5.0
Nothing to improve. The van we reserved was not returned on time; however, the Tech came out to assist us and went above and beyond to accommodate us, which I was very grateful!
mary C
Rating:
5.0
Customer did not leave a comment.
Joseph F
Rating:
4.0
Customer did not leave a comment.
Pamela M
|
Overall Experience
Rating:
5.0
Very nice employees. Very easy process…no complaints would definitely use again if needed. Clean office too.
Gerald P
Rating:
4.0
Customer did not leave a comment.
Jennifer F
|
First Impressions
Rating:
5.0
Always a great experience with this location
CHRISSY G
Rating:
5.0
Customer did not leave a comment.
Jorge S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Natasha G
|
First Impressions
Rating:
3.0
Staff not friendly
Antwainette E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mahmwod g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Andrew R
Rating:
5.0
The best place.
DORIS O
Rating:
5.0
Customer did not leave a comment.
Victor G
Rating:
5.0
Nothing
Rodney B
Rating:
5.0
Great service, as we always get from Mary the manager
Chrissy g
Rating:
5.0
Mary, the GM is nice, professional, and welcoming.
luis r
Rating:
1.0
Customer did not leave a comment.
Maria A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lakkiyah K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
norma s
Rating:
1.0
We rented a 26’ truck for a cross country move. Upon picking up the truck we were told about getting the first month free on a storage unit with the rental. First, it was difficult finding a location that had the capacity we needed. Second, the staff of 2 were both on lunch at the same time so the office was closed until they both finished. Multiple customers, in addition to my party, had to wait for the better part of an hour to be helped. Third, upon finally being helped we learned that each location did not have to honor the promotion based on criteria we couldn’t have known about before hand. The truck had advertisements regarding the promotion but had no fine print to view. Even speaking to customer service before arriving at the unit made no mention of fine print.
I may never rent a vehicle from U-Haul again and I certainly will never use the storage service.
Isaac G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ralph P
Rating:
5.0
Outstanding customer service 👏. Along with availability of rental equipment as your hand. Thannnnk youuuu UHAUL
Kimberly H
Rating:
5.0
Customer did not leave a comment.
Agustin D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dale A
Rating:
5.0
Customer did not leave a comment.
Brandon L
Rating:
5.0
Customer did not leave a comment.
Lowell B
Rating:
5.0
Customer did not leave a comment.
Jeanette D
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
AARON W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lilia G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joe D
Rating:
5.0
customer service top notch
ROSEVELT W
Rating:
5.0
Customer did not leave a comment.
yarira l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph W
Rating:
5.0
Very well maintained. Especially surprised at dust levels, not very high. Thank you.
terry n
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph W
Rating:
5.0
Customer did not leave a comment.
Jorel B
|
Overall Experience
Rating:
1.0
The storage unit above my bottom unit had a bad water leak every time it rained and the same top unit stored some type of oil that leaked through the ceiling onto majority of my stored paperwork, books and household item’s which have now been ruined! I have brought up this issue many times to the office staff and had no success in repairing the leakage issues! This storage location was very quick to call and remind me that my due date was approaching but neglected every call I’ve ever made about the leaking problem and my rates went up extremely high which was absolutely unnecessarily for the tiny space I had at this Rialto location. Hour’s and access where great except for the office staff who had poor attitudes, would have the office closed for more than an hour and a half during work hours, where very young and always smelled like pot every time I came into the office, maybe that’s why they never took care of any issues because they where to high to remember. I do not recommend storing anything important at this location as I am trying to find a way to get this company to pay for my loses due to the office staff neglect of my issues and property, the office staff just said to take it up the loss with my insurance. Very upset and frustrated with Rialto Uhaul Storage!!!
antonio p
|
Overall Experience
Rating:
1.0
I got a pick up truck for a day wasn’t able to finish doing what I had to finish so I had it for one more day they didn’t call my phone they called my family acting like I was trying to steal the truck that was not professional I rent with Uhaul a lot but this location was a bad idea to rent from !
Manuel R
Rating:
5.0
Awesome thanks
Joseph C
Rating:
5.0
Manager Mary is great, always welcoming and friendly!
Mario E
Rating:
5.0
Customer did not leave a comment.
isael p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony G
Rating:
5.0
Customer did not leave a comment.
Francisco G
Rating:
5.0
Customer did not leave a comment.
DORIS O
Rating:
1.0
Customer service was matter of fact “ I don’t give a crap” about what you think. They wanted 3 REFERRALS before the agent would rent me a truck! No reason given when I asked. So they could exploit my contacts? This was a desperate uhaul for not just business but feeding on the fact I HAD a reservation and never did that agency mention a requirement to give up that many contacts! Why can’t a credit check with a score of 750 qualify you???
Kathy S
Rating:
5.0
Customer did not leave a comment.
CARLOS O
|
Overall Experience
Rating:
1.0
Mary...new management is discusting and since she began complete facility has gone down hill.
Thats why after all these years I left to a better facility.
Pamela F
|
Overall Experience
Rating:
4.0
Very good customer service
Christopher M
Rating:
3.0
Customer did not leave a comment.
cassie s
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jennifer T
Rating:
4.0
Customer did not leave a comment.
Pablo P
Rating:
5.0
Customer did not leave a comment.
Rosa I
Rating:
5.0
Customer did not leave a comment.
Anthony C
|
First Impressions
Rating:
3.0
The associate’s were not helpful and the woman didn’t get out of her chair to help us in anyway. We took the truck only because it was closer to our house. The main office at the San Bernardino location were very knowledgeable helpful and had no problems getting out of their chair to help us . I recommend this office 100 percent.
gloria p
Rating:
5.0
Nothing, everything was great.
Jesus F
Rating:
3.0
So many questions to get started.
Heather W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MOYA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert K
Rating:
5.0
Haven’t had any concerns.
Lisa J
|
First Impressions
Rating:
5.0
Every thing is perfect
Fredy S
|
First Impressions
Rating:
5.0
Great staff
Frank N
|
Overall Experience
Rating:
5.0
Keep it up with excellent customer service
Vicki A
Rating:
5.0
The employee was very nice and helpful.
Leonnard H
|
First Impressions
Rating:
3.0
The facility was clean but the units were very much outdated. For that reason I probably would not recommend it over a more modern facility.
My best experience was with the staff. They were very friendly, explained everything, answered all my questions, and just made me feel at ease.
Pamela R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mario R
Rating:
2.0
The clerk noted incorrect starting reading on the gas and charged me unnecessarily although I filled more gas than the minimal miles I drove
vaidyanathan v
Rating:
5.0
Customer did not leave a comment.
Carlos C
Rating:
4.0
Customer did not leave a comment.
Tiffiany B
Rating:
1.0
The rodent issue needs to be resolved. It’s not fair to the customers that go in trusting their items will be safe only to find their belongings damaged and infested later.
Adriana G
|
Overall Experience
Rating:
1.0
My unit got infested with rats from a neighboring unit and all they could say was oh well about my stuff. I’m a single mother starting over and literally had dead rats with there heads chewed off falling out of my sectional couch. Had to completely replace my living room furniture and sons bedroom. Will never recommend a UHaul storage unit to anyone if they actually care about there stuff. There is no way the place didn’t know there units had rat problems with the type of damage and amount of dead rats found in there in the short period I had the unit.
Angelique D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIKKIA C
Rating:
5.0
Customer did not leave a comment.
carolyn m
Rating:
5.0
Very happy with the service and knowledge of employees
Frank N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
IRVING L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CLARA L
|
First Impressions
Rating:
4.0
The young
girls in the office could use a little more customers skills . They could be friendlier
Joe S
Rating:
5.0
I was very happy with your service and performance and Gloria in the office made me feel very welcomed.
LUCY B
Rating:
5.0
Your staff is absolutely amazing. Mary and Mel are superb employees. Im excited about talking to them because they brighten up my day
Tracy C
|
First Impressions
Rating:
5.0
Very helpful and considerate
Yolanda G
Rating:
3.0
Rented van for 2 weeks. 5 days into with van full of crates bungee corded down on a day of 103 degrees uhaul called and asked me to bring the van back and switch it with another. This was not easy to unload and then fill with gas in the middle of an already busy day. Plus get a ride back. Nobody even apologized or tried to make it right. I just canceled the rest of our contract.
Melissa M
Rating:
5.0
Customer did not leave a comment.
DEBRA W
Rating:
4.0
Mary the GM was very attentive and was able to get me a 15 foot truck with only two hours notice...The truck ran very well...AC was cool and it had brand new tires...Who could ask for more?.lol... O only rented it for about five hours...Her assistant I believe her name was aylisa was very nice as she inspected the truck when I got back... The only thing negative was the truck was very dirty..I ended up washing it before returning it...To be fair it rained earlier in the week.
John M
Rating:
5.0
Customer did not leave a comment.
Mario M
Rating:
5.0
Customer did not leave a comment.
Velvet T
|
Overall Experience
Rating:
5.0
Favorite U-Haul to rent from.. this location in Rialto is always clean and the staff is very professional.b
Tiffiany B
Rating:
5.0
I had a HORRIBLE experience with Extra Space Storage in Palm Springs. My code didn’t work to get out the gate and non of the EMS keys worked from the police and fire dept. I was locked inside the gate all night. That manager simply told me I should’ve hopped the fence and called an Uber, then Uber’s back the next day to get my car. When I told Mary, the manager at this AWESOME U-Haul location, about that event, she said I’ll never have to worry about such a thing, as I can always exit with my gate code! She’s incredibly knowledgeable, helpful, and friendly!!!
Marquita C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amanda S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
hector E
Rating:
5.0
The employee was very kind and professional. Great customer service.
Carla T
Rating:
5.0
Improve availability of cover pads and dollys
ANTONIO M
Rating:
5.0
Staff was super nice
MichaelL C
Rating:
5.0
Customer did not leave a comment.
Jon H
Rating:
4.0
The staff was professional and courteous, the facility was clean and my specific storage unit was clean.
MARY R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRYAN S
|
First Impressions
Rating:
1.0
We were accused of "chilling" too much at the storage facility when we were only going through our stuff to separate what we needed and did not want. So we were blocked from having access to our storage unit whenever we needed. Mary at the office desk was extremely rude and disrespectful with us every time. I will never do business again with that U-Haul.
Maria R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAISY P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Craig C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Steven L
|
Online Move In
Rating:
5.0
I was kind of nervous upon arrival when the lady said she didn't have a unit reserved but she worked it out found the information. Very nice and pleasant
Donna E
|
First Impressions
Rating:
1.0
Every time we needed to access the storage the person next to us always had so much stuff making it super difficult for us to be able to access, I was so fearful of bugs getting into our stuff which is the main reason I can felled this storage.
Emma M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zoila Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diana H
|
Overall Experience
Rating:
5.0
The lady who was helping me is a good customer service.she handled everything well and she’s friendly
Theresa A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
German F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
gabriel r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALBERT P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jessica a
|
First Impressions
Rating:
5.0
Thank you Nester for being a nice human being. You made my day better.
Paula P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Haidee A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Yadira G
|
Online Move In
Rating:
2.0
I was told my reservation was for a 8x12 locker and when I got there the receptionist was standoffish and blunt and all that was available was a 5x7. It was too small for all my belongings but I took it anyway since I had no other options in the moment, I was able to empty the trailer for return but had to haul the other half of my belongings and find another facility. I secured a 10x10 and now I will eventually have to move the first items and make several trips. I would have been better off making my own arrangements. My complaint is that the size unit the was RESERVED for me was no longer available once I got there. This SNAFU snarled everything thereafter. Work on that for better reviews and customer experience.
Jose g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monica N
|
First Impressions
Rating:
1.0
Lady at front desk gave very poor customer service, needs to be more professional. Needs practice on asking the rights questions not just jump to conclusions.
Lupe M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Henry W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheila L
|
First Impressions
Rating:
2.0
I had rats eat through my belongings and I found a dead one in my stuff as well.
Decoda M
|
Overall Experience
Rating:
4.0
Perfect for my needs but it took a while to actually find my unit as it was under ground,
Sheri C
|
First Impressions
Rating:
5.0
Major rats.
sasha c
|
Overall Experience
Rating:
5.0
The experience was pleasant and the staff friendly and courteous
KARL M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cindy A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diana H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ruby S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremiah F
|
First Impressions
Rating:
5.0
The staff was very helpful. Property was always clean.
Arlene M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria A
|
First Impressions
Rating:
5.0
The service was faster than expected, I was promptly tended to and was given all the information and detailed answers to all of my questions. The general manager was very polite and professional. The location was convenient, clean, and safe. Thanks U-haul for an easy-going experience!
Danah W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LISA T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Enedina P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YATOSHA M
|
Overall Experience
Rating:
5.0
Merry x mas
Jonathan M
|
First Impressions
Rating:
5.0
The storage units here are clean and maintained. The staff is very helpful and always available. The location is nice and I liked that it wasn’t as big and busy as most uhaul storage units. Anytime I needed to get in and out of my storage I was able to because of its accessible location. Would definitely recommend this particular storage facility. Mike and his co-workers are very friendly and go above and beyond to please their customers.
ashley a
|
Overall Experience
Rating:
2.0
I usually have to wait 15 mi utes or longer everytime I call in to pay my storage unit.
JOSE J
|
First Impressions
Rating:
5.0
This location was helpful and professional.
Thank you.
Naim W
|
Overall Experience
Rating:
5.0
MICHAEL WAS ALWAYS A GREAT HELP AND WAS ABLE TO ANSWER ALL MY QUESTIONS GREAT CUSTOMER SERVICE
Keionie M
|
Overall Experience
Rating:
5.0
Michael and the other associate were friendly and helpful.
Teresa A
|
First Impressions
Rating:
1.0
If a person exits 15 days before their next payment it should be prorated on the simple fact that you’re gonna make money after you have already took a payment from me on that unit will never go back disappointed
Edie S
|
Overall Experience
Rating:
5.0
The staff members were extremely kind and helpful.
Brian H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olivia L
|
First Impressions
Rating:
5.0
Gloria was very helpful and helped me get signed up and moved into my storage in less than 15 minutes. The storage was nicely cleaned and in a great location. I love that both Gloria and Mike helped me get a floor level storage that I was looking for. So far I’m very pleased with this location over other UHaul locations I have used previously.
ashley a
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
selina m
|
Overall Experience
Rating:
5.0
Great customer service, friendly and helpful
Keionie M
|
First Impressions
Rating:
5.0
Thank you for your good services.The staff are nice, friendly and very helpful.
rasim g
|
First Impressions
Rating:
5.0
AWESOME
Vernessa S
|
First Impressions
Rating:
3.0
Thank you
Angela C
|
First Impressions
Rating:
5.0
The general manager Josh Perez was one of the nicest friendliest people I've ever met in California. The address is 2775 foothill blvd in rialto California and I definitely recommend you use them.
JOHN S
|
Overall Experience
Rating:
5.0
N/a
Joseph B
|
Overall Experience
Rating:
5.0
Great customer service.
Vanessa G
|
First Impressions
Rating:
5.0
Joshua and staff at U-Haul Rialto have been great to work with. When we moved to Southern California, we rented storage, moving trucks and equipment from Joshua. He was always very helpful.
Kevin C
|
Overall Experience
Rating:
5.0
Thank you everything was excellent I would recommend it to Anyone friends and family thanks
Gregory B
|
Overall Experience
Rating:
5.0
Gloria was professional and helpful. She made the moving process quick. I would recommend this site to anyone.
Wilhelmina D
|
First Impressions
Rating:
5.0
I had my storage for a year and a half and everything was good I had no issues it was a little pricey for me but other than that it helped alot.
Moises C
|
Overall Experience
Rating:
5.0
Gloria provided me with excellent service. She went out of her way to ensure I was taken care of with a storage unit, despite arriving late from another state. She carried herself as a professional.
carlos p
|
Overall Experience
Rating:
5.0
I was a client at this facility for many years. The staff changed and was always friendly and helpful.
CARLOS L
|
Overall Experience
Rating:
5.0
Ken was extremely helpful and did a great job
Kevin C
|
First Impressions
Rating:
4.0
Muchas Gracias por si servicio muy buena compañia.
Luz G
|
First Impressions
Rating:
2.0
My unit flooding and damage, and next door neighbor bowing out the wall and knocking my stuff over. No good...Horrible experience..
IDUVINA G
|
Overall Experience
Rating:
4.0
-
Donna B
|
Overall Experience
Rating:
5.0
They gentleman who helped me was super kind. He really worked with me by helping me get my car on the auto trailer. Then when it wouldn’t fit he kept my truck and auto trailer at his building...
Andrew S
|
First Impressions
Rating:
5.0
Well liked neat clean,, very helpful
Charles B
|
Overall Experience
Rating:
1.0
Horrible
Ladrina B
|
Overall Experience
Rating:
3.0
Storage facility is very clean and well maintained.
elvia l
|
Reservation
Rating:
5.0
None
Ismael P
|
Reservation
Rating:
5.0
I have no complacs for this facility.
Mary P
|
Overall Experience
Rating:
4.0
Everything worked out fine. Thank you.
Kathryn J
|
Reservation
Rating:
5.0
Facility was clean. Cargo van was just what I needed with plenty of room, easy to load and unload and great to drive. Helpful employees. I would rent from them again.
CONNIE S
|
Reservation
Rating:
5.0
Awesome customer service. Would recommend to family and friends. Thank you. Lisa
Lisa S
|
Overall Experience
Rating:
4.0
Great staff. Especially Manager. Will rent again if space needed.
