Customer Reviews for U-Haul Moving & Storage of Red Bluff

2,438 reviews

2950 Main St   Red Bluff, CA 96080

(530) 366-3143

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(530) 366-3143

2950 Main St
Red Bluff, CA 96080

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The gentleman who helped us when we picked up the equipment was a godsend. We were stuck in a tight position that left this location as our last chance. The previous U-Haul location employees were very unkind and cold toward us, despite the error not being our fault. This young man had such patience and was able to help us with getting the equipment. To the manager of this employee, hold onto him!!! He deserves recognition for his customer service and support. If I lived locally, I would recommend this location phenomenally.

Jordan Black 
Rating:
5.0

Customer did not leave a comment.

Charles Carothers 
Rating:
5.0

Eric is truly an asset to the company. This was my 2nd hitch install, performed by him. He went this time above and beyond to find a solution to an unexpected problem. On the end the installation was a success. Next to his amazing creativity and professionality, it's always fun to work with and to talk to him. Uhaul is blessed to have this employee. If there is a raise for him considered, I assure he well deserved it.

chris bethge 
Rating:
5.0

The best

Myint Oo 
Rating:
3.0

Customer did not leave a comment.

Rebecca Ingman 
Rating:
5.0

Todo está bien

Ventura Sandoval villalobos 
Rating:
5.0

When i told the (very friendly) guy that I really wanted to return this in Redding but they wouldn't let me b/c someone had reserved it at this location, he rolled his eyes. He said he has more trailers than he knows what to do with, that he gets four returns for every one that goes out, and that he needed to talk to corporate to stop sending him trailers. So....someone was feeding me a line...

Jim Birch 
Rating:
5.0

I ordered 12 blankets and was given a vacuum packed bag which did NOT indicate the number of blankets. Upon returning home, we found it contained just 6. This comment is not against the pickup location/worker but a recommendation to U-Haul to put the contents number on the label.

Donald Loomis 
Rating:
1.0

The guy behind the desk was rude to me and the 2 people before me. He had moments of being nice but then he purposely tried to make me feel stupid. I get it. The worker was stressed out but that’s no excuse.

michael hanson 
Rating:
5.0

Customer did not leave a comment.

Virginia Garcia 
Rating:
5.0

Customer did not leave a comment.

KIERAN BRUGHELLI  |  Overall Experience 
Rating:
5.0

Clerk was great. Friendly helpful.. Hooked me up

Anthony Beaven 
Rating:
4.0

Customer service was great

Tabatha Gates 
Rating:
5.0

The people were kind but the car dolly was old, hard to use and awful

Erik Weisel 
Rating:
3.0

Customer did not leave a comment.

Joanne Dilley 
Rating:
5.0

Forgot to get associates name but he was very helpful and even made sure I had access to my unit before he left, even though I came in 10 minutes before closing.

jamie kerr  |  First Impressions 
Rating:
5.0

The Redbluff site has much improved since I was there last. Very good customer service.

Teresa Robison 
Rating:
3.0

Customer did not leave a comment.

Kiernan Gibbons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerardo Delgado  |  Overall Experience 
Rating:
1.0

No one was in the store, waited around 20min and then had to call the customer service number in order to return the truck since there was no barcode to scan at the location.

Dustin Anderson 
Rating:
2.0

Customer did not leave a comment.

Hailey Stidham 
Rating:
4.0

Customer did not leave a comment.

Candace Lattimore 
Rating:
5.0

Great staff!

Katie Zablan 
Rating:
5.0

It was by far the most excellent and exceptional experience I’ve had. From the start of the rental to the very end! If I could rate it higher I would!

ERIC ADAMS 
Rating:
5.0

Customer did not leave a comment.

Susan Masters 
Rating:
4.0

Customer did not leave a comment.

Casey Muller  |  Overall Experience 
Rating:
4.0

This facility could use more than 1 person on the floor to assist customers.

George Smith 
Rating:
5.0

Excellent manager does a fantastic job to do where we can do to take care of his customers. He does need help.

PAUL MCGILL 
Rating:
5.0

Customer did not leave a comment.

Myint Oo 
Rating:
4.0

Customer did not leave a comment.

John Lozano 
Rating:
3.0

Everything was great however in the online itinerary it states the return date was today Saturday but no return time. So I thought I had all day to return the truck but since I returned it past the time which was only indicated on the paper contract and not the online contract I was charged 40$ for 45 minutes extra. I’ll call tomorrow and hope to have it resolved but if it want for that small detail this would be a 10/10

Cameron Glisan 
Rating:
5.0

Customer did not leave a comment.

frank wheeler 
Rating:
4.0

Customer did not leave a comment.

james holland 
Rating:
5.0

Customer did not leave a comment.

Brandie Cooper 
Rating:
3.0

Customer did not leave a comment.

Ians Seifert 
Rating:
5.0

The young man that helped me was great. Great attitude and service under a high pressure situation with several people in the que waiting to pick up and drop off. He did great.

Gary Freudenberger 
Rating:
5.0

Customer did not leave a comment.

Curtis Hutton 
Rating:
3.0

Have desk people that can stay at the desk and have a runner for delivery of the vehicles

Mark Tippery 
Rating:
2.0

Maybe not charge a 25.00 cleaning fee when it's pouring rain out, I brought it back completely swept out but it was raining hard all day and the only thing showing is rain water, I have photos and would really like for someone to see them, times are hard for most people these days so to have this happen is just wrong on all levels

Joseph Gilmore 
Rating:
4.0

Automotive needs looked into to insure no strange sounds and repairs completed and precise notation of available fuel before next rental.

Judy Carden 
Rating:
5.0

Customer did not leave a comment.

Librada Garcia 
Rating:
5.0

The person who helped me was outstanding

Mike Ashmun 
Rating:
5.0

Customer did not leave a comment.

Jaimee V Gomez 
Rating:
5.0

Customer did not leave a comment.

ASAD JAWAD  |  Overall Experience 
Rating:
5.0

the entire check in process was awesome

DONALD NEWMAN 
Rating:
5.0

The staff was courteous and professional with a organized system & clean property. Highly recommend Uhaul, Red Bluff, CA

JAMES SLEVIN  |  Overall Experience 
Rating:
5.0

Fantastic service, thank you

Bailey Sillas  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Cain McDonald 
Rating:
1.0

The gm of the store was very rude and non helpful he called me stupid and I had to wait from 12am till 7am then a little after that to unload my stuff because he forgot to take the lock of my unit proceeded to tell me it was my fault I had too wait just a very rude man for being the gm

norma banuelos 
Rating:
4.0

1. I was unable to communicate by phone directly with the Red Bluff store. My appointment was made then changed to 02/03/2024 @ 12:00 p.m. 2. When I arrived for my appointment after driving 48 miles, everyone went to lunch for an hour and there was no waiting area. Other customers, 3 or 4, were in disbelief of the lack of attention provided by the two employees working the front desk. At 1:30 p.m. I borrowed a chair and sat in a corner near the front door and read my book for almost two hours. 3. The hitch installer was "outstanding". He was extremely professional, completed the instillation efficiently and showed me operational procedures. 4. I would be pleased to discuss my critique with the store manager if they are truthfully looking to improve their service.

Dan Roach 
Rating:
5.0

Customer did not leave a comment.

richard pulliam  |  First Impressions 
Rating:
5.0

The Red Bluff U-Haul had excellent customer service, the staff were friendly and prompt, and I was in and out of there for pick up and drop off in less than 10 minutes! It was the best U-Haul experience I have ever had. Thank you guys for being the easiest part of moving!

Judy Brunke 
Rating:
5.0

Customer did not leave a comment.

ROHIT BURTON 
Rating:
5.0

Everything was done professionally and friendly.

ARCHIE BIRCHFIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen Roth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie Ramirez 
Rating:
5.0

I thought the truck was old and dirty. I thought the pricing was deceptive in the sense that it was $30 a day but you should include in your advertisement that it’s $.89 a mile. I really didn’t like having to check my own truck back in after hours, but the truck was available when I needed it and I appreciate that the personnel were kind and professional and I still don’t know what the final price was that I paid

Madeline Hubbard 
Rating:
5.0

Thank you!!!

Deborah Durand  |  Overall Experience 
Rating:
5.0

No

Roland Vallerand 
Rating:
5.0

Every thing was perfect.

Patricia Hromek 
Rating:
4.0

Customer did not leave a comment.

Joseph Leavitt 
Rating:
4.0

Customer did not leave a comment.

Steve neel  |  Overall Experience 
Rating:
4.0

I had an appointment and still had to wait 30 minutes

Ian Zdanovich 
Rating:
5.0

Customer did not leave a comment.

Mark Black 
Rating:
5.0

Opened right on time. The worker was friendly, helpful and patient with me as I asked a lot of questions. Returning the trailer was quick and easy.

Carmen Avalos 
Rating:
5.0

Customer did not leave a comment.

Sara Caldera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SILVANA DERRICO 
Rating:
5.0

Customer did not leave a comment.

SILVANA DERRICO 
Rating:
5.0

If I would have to tell you , after such a nightmare. I would say CLOSE THAT LOCATION.

Pattricia Brewer 
Rating:
5.0

Great staff great customer service.

ASAD JAWAD 
Rating:
5.0

Red Bluff staff was very friendly and cooperative.

ASAD JAWAD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Louis Pike  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bret Richards 
Rating:
5.0

Great customer service. Very convenient to pick up and drop off at different location

Anthony Beaven 
Rating:
5.0

The staff was helpful, knowledgeable and friendly. Pickup and drop-off was made easy thanks to the wonderful team at this location. Thanks guys!

Timothy Chapman 
Rating:
4.0

More staffing

John Sidwell 
Rating:
4.0

Customer did not leave a comment.

steven sawyer 
Rating:
5.0

I had a lot of questions and the gentleman helping me had all the answers. Very kind and good customer service.

debra mifsud  |  First Impressions 
Rating:
5.0

Thank you for your assistance. It is a pleasure to do business with the Red Bluff office. Blessings, Teddy

Teddy white 
Rating:
5.0

U Haul facility, quick and friendly.

Eric Pope 
Rating:
5.0

Outstanding staff. One problem is not always able to answer phone calls and getting transferred to Central who referred me back to the store. Elderly people do NOT want to deal with apps, we want to talk to people.

sandra caban  |  Overall Experience 
Rating:
5.0

Thanks always great service!

Jill Hydrick 
Rating:
5.0

Everything went according to plan with the pick up of the tow dolly in Northern California, and then the pick up of the truck in Beaumont, California.

DONNA HUGHES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMY SIMMONS 
Rating:
4.0

Customer did not leave a comment.

Joseph Leavitt 
Rating:
3.0

Customer did not leave a comment.

Paige Seymore 
Rating:
5.0

Customer did not leave a comment.

Stacia Phillips  |  Overall Experience 
Rating:
5.0

Nothing, the service was very good

Sisouvanh Vongvirath 
Rating:
5.0

Customer did not leave a comment.

Denise Roberts 
Rating:
5.0

The manager Rhett and staff along with the equipment were all excellent!

Dave Gowan 
Rating:
5.0

Not sure I’ve got anything to put in. Experience has always been awesome, staff more than knowledgable, they will work with you on specific issues. Friendly, helpful, fast. It doesn’t get better than Red Bluff U-Haul! THANKS RHETT. AND CREW!

Casey Pearce 
Rating:
5.0

Customer did not leave a comment.

Daniel Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dylan Anker  |  Overall Experience 
Rating:
5.0

I had the unit for 3-4 months and am currently using the U-Haul shipping containers to move the stuff. So far, I’ve been extremely pleased with U-Haul every step. The units are clean and set up nicely. It felt very secure. I never worried at all.

JoDee Britton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KELLI HAYWARD 
Rating:
4.0

THANK YOU!

Shayne arias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Dowling 
Rating:
3.0

Very expensive. Though the staff is helpful and friendly. Actually having staff to talk to when you walk into the business without waiting in an empty lobby would be an improvement. When I was closing out my storage unit, I walked into the store and was greeted by empty silence. I waited 5 minutes before an employee entered the store. This could certainly be improved. This is not the first time I have had this same experience at this store. I hesitate to say every time I have gone to this store I have had the same experience, but it had happened frequently.

STEVEN BECKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT SODER 
Rating:
5.0

Customer did not leave a comment.

Kevin Hinkston 
Rating:
5.0

All good

Steve neel  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Thomas Coffey 
Rating:
5.0

Customer did not leave a comment.

Susan Sutton 
Rating:
5.0

Super easy drop off. Great staff!

Cecilia Campos 
Rating:
5.0

Customer did not leave a comment.

ROBERT SIMONIS 
Rating:
5.0

I dropped the trailer off at this location. I was greeted promptly and was told someone would be helping me shortly. The rep that helped me was very helpful and polite. I won’t recommend this place as long as I could deal with them and not have to deal with the corporate reservation system. Total disaster and disappointment. U haul can take the reservation but can’t promise you the equipment will actually be there when after you make the reservation. Horrible system. My trailer rental was fine but it was only one piece of equipment I had reserved. I was not able to get the truck I needed the most. After 3 attempts I lost all respect for the company. This fiasco cost me being able to get my furniture moved on time. It also cost me extra money as I had to move part of my furniture and now I have to schedule another 1000 mile trip to move the rest of my furniture. I will make sure that everyone knows what happened to me. I will make sure everyone is aware that even though you make a reservation the equipment is not guaranteed to be available when you need it. Total failure.

Traci Cassina 
Rating:
5.0

Customer did not leave a comment.

Jereme Wright 
Rating:
5.0

This Uhaul location was easy as 123, even called back to get receipt/invoice and sure enough with 5 min had it all on email. This is more your Uhaul typical location.

Jorge Soto 
Rating:
2.0

No one ever answers the phone nor responds to emails, which sucks if you don't live locally to just show up. They're great in person, but otherwise, trash. Period.

MICHON LEYVA  |  Overall Experience 
Rating:
2.0

Being harrassed for not arriving on time is stupid. I don't get payed to move trucks I'm moving different situations.

Anthony Pearia 
Rating:
5.0

Both guys I saw on my visit were very helpful with my rental. One in particular (manager or assistant manager, I think) was very helpful with the paperwork for my first-month free storage unit.

Robert Buckholz 
Rating:
5.0

A very nice, clean and large area. The employess were friendly, very helpful and moved quickly and easily to accommodate each customer. Because this location is a larger one offering variety of services - it would be great to have better signage directing customers on where to return/park rentals.

Thomas Forbes 
Rating:
5.0

Customer did not leave a comment.

Jesse Delaney 
Rating:
3.0

The trailer smelled really bad. Other than that it was clean.

ROBERT MAYER 
Rating:
5.0

Customer did not leave a comment.

NANCY LEAVITT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

steve nolan 
Rating:
4.0

Customer did not leave a comment.

Ed Spooner 
Rating:
3.0

Customer did not leave a comment.

Garry Shields 
Rating:
5.0

Customer did not leave a comment.

Jim Tartaglia 
Rating:
5.0

Knowing where to park truck after

Daniel Castenada 
Rating:
5.0

Customer did not leave a comment.

Gary Davis 
Rating:
5.0

Customer did not leave a comment.

Tracy Brown  |  Overall Experience 
Rating:
5.0

Nothing else. My car was returned earlier than promised. Thank you.

Carlos Vaca 
Rating:
5.0

Customer did not leave a comment.

ELOHIM PICHARDO 
Rating:
4.0

Customer did not leave a comment.

Paul Heinze 
Rating:
5.0

Excellent service and check out from Brian's Garage in Rio Dell, Ca and check in from Red bluff, Ca

Michael Powers 
Rating:
5.0

Customer did not leave a comment.

Guillermo Torres 
Rating:
5.0

Customer did not leave a comment.

Denise Cooper 
Rating:
5.0

Customer did not leave a comment.

jay castro 
Rating:
5.0

The staff was great, professional very calm and respectful. Rhett went above and beyond. A manager worth learning from seems to have a great temperament with customers and employees!

Patty Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annaly ramirez  |  Overall Experience 
Rating:
5.0

Thank you to all those who work so hard at U-Haul. The environment was professional friendly and efficient. The staff was helpful and patient. I appreciate them all. Thank you for your goodness.

Ann T Lawson  |  Overall Experience 
Rating:
5.0

I will continue to use

Brandon Bacon  |  First Impressions 
Rating:
5.0

Rhett has been great to work with. He listened closely to my request, was straight forward in his reply regarding current availability to fulfill that request and worked closely with me until a situation presented the opportunity to make that request a reality, just days before my deadline. Thank You, Rhett!

Bruce Benton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felicia delara  |  Overall Experience 
Rating:
3.0

Not pleased with the rate increase. Almost every 2 months that’s ridiculous one of the reasons we left. In the time we got it price went up $50 ridiculous.

kelsey harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stacie nowak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Graham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Desmond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ILEAH DOTSON  |  Overall Experience 
Rating:
5.0

We also appreciated the free rental of a 5x5 unit for month at our destination. Helpful staff, good equipment, good service, Thank you!

EDWARD ADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Kline  |  Online Move In 
Rating:
5.0

The staff there went far beyond then any other service i have used and very friendly.

Helen Castillo  |  First Impressions 
Rating:
4.0

Super hot in building

breanna Burnett  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

AMANDA BENNER  |  First Impressions 
Rating:
4.0

Took a while to find the unit, also not sure if I need to enter a code somewhere

Robert Desmond  |  Online Move In 
Rating:
3.0

When I went to rent a truck to remove my belongings from the storage, the young man who helped us was not very well trained and took more time and information than usual. Mind you this is my fourth truck rental and I have never had issues until yesterday. And when I checked out of my unit another another staff member had to clean up his unfinished process.

connie corrales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie Quadros  |  Online Move In 
Rating:
5.0

Great 👍 😊 customer service thank you 🙏!!!!!!!

travis blow  |  Overall Experience 
Rating:
5.0

Awesome place, nice and clean!

Douglas Hahn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JoDee Britton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Celmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ambrosia rico  |  Overall Experience 
Rating:
5.0

The staff was not only professional and friendly but they made every effort to find me a unit in their available inventory. I am extremely pleased with the assigned unit in their climate control facility that will meet my short and long term storage needs.

Jose Hernandez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Destine Gunther  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charisse Ellsworth  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DANIEL King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie Roberts  |  First Impressions 
Rating:
5.0

U-Haul has an staff

Maria Graham  |  First Impressions 
Rating:
5.0

I love U-Haul and the Red Bluff facility is a great example. Friendly and professional service all-around. Would definitely recommend them.

Nolan Lansdale  |  Overall Experience 
Rating:
1.0

Almost every time I called to pay I got put on hold. Usually I would hold for a while and hang up. On the timer with 20 minutes and then hung up. Any service on the phones suck. And I wasn’t sure when I was in and get there to pick my stuff up. I picked everything up the 25th. It was after 6 o’clock. Nobody is in the office. I tried calling to check out. Couldn’t get a hold of anybody. So I came back the next day and basically I paid $55 for one day storage. Did you guys the prorated anything. I would never recommend U-Haul to anybody and I would never use U-Haul again.

Kevin Feeney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrod Patterson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Fogarty  |  Overall Experience 
Rating:
5.0

Thank you to the general manager and all his employees at this Red Bluff site for taking care of all my needs

Kendrick Kramer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Naber  |  Overall Experience 
Rating:
5.0

Rhett was a great help.

JOHN VANARK  |  First Impressions 
Rating:
5.0

Love this place the crew here are awesome 😎👍🏼

Ellen (Ellie) Chessher  |  First Impressions 
Rating:
5.0

Great staff! Super helpful!

Bradley Roberts  |  Overall Experience 
Rating:
5.0

Staff was so nice. Loved the whole facility.

Deborah Gibbs  |  Overall Experience 
Rating:
5.0

Please make a note everybody that has had anything to do with this contract has been well and am very proud to say that I used you all to make my move as of the people that run the Red Bluff California the staff was 100% helpful and all my needs they all deserve raises and that office thank you again to U-Haul for saving and making a miserable situation a lot better

Kendrick Kramer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angelica Mix  |  Overall Experience 
Rating:
5.0

Everything was good

GREG MUSCIO  |  First Impressions 
Rating:
5.0

This site in red bluff is a busy hub. These workers fiercely navigated COVID and being essential for our community. At a time when burger king employees were earning more than them. They provided our community with more than essential need. They stayed working..... They are hard working polite helpful and honest. They should be commended on their selfless dedication during a crisis......

tracie grissom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Harms  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY HEFFLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaihla Chavez  |  Overall Experience 
Rating:
5.0

Easier to rent a unit and lived the free first month!

Kelly TROEHLER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derek Francyk  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julie Packard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlotte Weatherford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john reineman  |  First Impressions 
Rating:
5.0

Vary awesome place. Thank you everyone that works there.

Brian McNeely  |  Overall Experience 
Rating:
3.0

There was no lock inside. There was a green zip tie on the unit and unable to reach attendant by phone.

Jessica Criss  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Susan Harms  |  First Impressions 
Rating:
5.0

Best storage I've had. The facility was always well maintained and clean, the staff was always helpful and reliable. Everything was always smooth and simple.

Vincent Grant III  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trish Howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHON LEYVA  |  First Impressions 
Rating:
2.0

Though pleasant to deal with, the staff was not forthcoming with information needed to access my storage unit. When I entered the unit I was given an access card presumably for the security gate. At that time I was given no instructions for its use. Thinking it should be fairly straight forward I left. When I returned to move items into the unit I approached to #2 gate on the north side of the facility, excited my rented truck and spotted my card at the keypad terminal. It read, 'welcome Steven Becker' and that was it. The gate did not open. I swiped my card about a half dozen times with no luck. I left the gate drove up the hill to the office where I found no employees. Knowing where an employee possibly could be I walked to his location. When I explained the problem he told me, that's because you need a fob. I was not given a fob. We then went back to the office where he gave me a fob for the gates. He explained to me the gate numbers coinciding with the numbers on the buttons on the fob and sent me on my way. I left the office and proceeded back down the hill to gate #2. After waiting the 2 minutes, I was told to use the fob I attempted to open gate #2 with the fob, pressing the #2 button and hearing an audible beep eminate from the keypad terminal. The gate did not open. Thinking I needed to use my access card in conjunction with the fob I did so. This time the terminal read access denied, code unknown. I did this a few more times then left to try gate #1 on the south side of the facility. I passed by the employee who issued me the fob and was asked did it work? I replied no and told him I tried my card. He responded, saying no it won't, now that you have the fob. I said ok, thanks and proceeded to gate #1. At gate #1 I pressed the #1 button on the fob and eureka, it worked. The gate opened. I arrived at my unit and found it was locked with a padlock. I then walked to the office, this time finding an employee helping another customer. I waited my turn and told him if the lock. We left the office, walked back to the unit where he unlocked the padlock. I unloaded my items and left. I attempted gate #2 for my exit thinking perhaps I didn't give the fob time to activate. No luck again. I then excited via gate #1. A couple hours later I returned to unload more items and return the rented truck. After entering gate #1, unloading and securing my unit with my circle lock I attempted gate #2 again for my exit. No luck. I then departed via gate #1 and drove to the return point. When i got to the return point, the employee that issued my fob came out to take possession of the truck. When i told him my fob did not open gate #2 he told me "Yeah, the board in the terminal is broken" we ordered a new one but it was broken too. It's been broken for a month or so and it takes 30 to 40 days to get the new part. This would have been very good information to know when I signed for the unit initially. It would have also been very helpful to know I needed and therefore received a fob for the gates when I signed for the unit. It also would have been helpful to know that I needed to immediately place my own lock on the door of the unit otherwise the facility would place their own to keep it secure until I moved in. To go along with that, I should have been told that had I not immediately place my lock on the door I would need to come into the office prior to attempting access.

STEVEN BECKER  |  First Impressions 
Rating:
4.0

We are very satisfied with the whole team and with par excellence services rendered to us.

Gary Travers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tristan Bennetto  |  Overall Experience 
Rating:
5.0

Thank you.

Ann T Lawson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angel Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Corinne Hans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Phillips  |  Overall Experience 
Rating:
2.0

After my experience I don't have anything good to say.

martin crosby  |  First Impressions 
Rating:
1.0

Had unit for 8 months. Never missed a payment. Emptied my unit on the 4th was told I do not get a refund for the remaining month. Agent said we do not prorate. What shady business practices. In good conscious I can NOT recommend this place. What kind of company steels money from its customers.

ANDREAS BRAUN  |  Overall Experience 
Rating:
5.0

Great Service

James Lee  |  First Impressions 
Rating:
4.0

While overall the staff at Red Bluff UHaul was friendly and helpful, the young lady who was checking me out when I vacated my unit, upon returning from checking my unit, stood outside the door chitchatting with some customers while I was waiting for her. This was more than simply answering a question. The conversation went on and on until another employee asked if I had been helped and I told him I was waiting for her. He went and got her, and when she came in, she did not make eye contact with me, just printed out a paper and handed it to me. Her behavior was rude and unprofessional.

Stephanie Dennis  |  Overall Experience 
Rating:
5.0

Everything was so great. Staff was just awesome. We were so exhausted at rhe end of trip..the only thing is we saw were two live roach small ones at the door of the new unit 285 we were moving into. Not the best to move into. Staff and facilities 5 star. Roach thing scares us and only 2nd day there....

KYLE TOWERS  |  First Impressions 
Rating:
5.0

Excellent staff and facility never had any sort of issue what so ever, only reason I closed the account is because we are moving or I would still have a storage with them.

isis apariciobautista  |  Overall Experience 
Rating:
4.0

Photo app for contract info did not work. Major time delay.

Craig Heden  |  First Impressions 
Rating:
4.0

The facility was great. The prices changing each year not a fan of.

Nicole Ramirez  |  Overall Experience 
Rating:
1.0

Lock was not inside storage, given the wrong access device, and access code did not work, and wasted my time and gas driving to facility and not being able to access the storage for all the above reasons.

Jose Loera  |  Online Move In 
Rating:
4.0

Great service, I just wish there were more options for extend trips if I need an extra day to move. Also, I resent being forced to have a uhaul rep check in my uhaul and charge me for it. That was shady. I spent significantly more money on this trip than any other uhaul trip I've taken. I probably won't do it again because of the price.

CAMERON MILLER  |  First Impressions 
Rating:
5.0

All of the staff were exceptional. Tyler and Rhett helped me with my move and answered all my questions. Tyler went above and beyond assisting me with a special request I had.

Sean Strickland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDALL GROMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Hays  |  Overall Experience 
Rating:
4.0

This U-Haul facility was nice and convenient. The people were friendly and the pricing wasn't too bad.

Erich Koch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frances Waddock  |  Overall Experience 
Rating:
3.0

Alarm went off 3 different times. Sirens disturbing.

John Nystrom  |  Online Move In 
Rating:
4.0

other than having my rental rate raised 3 times in the last 1 1/2 - 2 years I had my storage locker and the security system issues it was a convenient place to store my stuff.

William Dixon  |  Overall Experience 
Rating:
5.0

Though moving is never fun. Uhaul made it easier considering the circumstances. Thank you Uhaul for all your help.

Jonah Nuuhiwa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Stevenson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael McCalmont  |  First Impressions 
Rating:
2.0

**I hope I NEVER need to use U Haul again!!!!** My father passed away and i placed some large, heavy tools and art work in a second story unit right after he passed. My plan was to move these items to my home but i was offered a free month of rental so i took it. When i went to pick up my stuff from storage i discovered 2 things. First, the elevator was broken! Second, i was locked out w a non payment note on my unit - It was one week before the end of the month! I was moving other items and had rented a u haul truck and movers to help, but the elevator was broken. The stairs were at the other end of the bldg. the movers were going to charge an extra $200 to move my items down the stairs. I opted to wait for an elevator. I called a number of times during the next month to check on the elevator. It was broken for at least a month. I finally had to pay someone w a truck to help me move up and down the stairs. I called on monday to check on the elevator, still broken, so imagine my shock when i arrived with my paid helpers on Wednesday and the elevator was working. I had people with me to move who i had to pay since they were there. The Red Bluff staff were nice, and i believe that they were as frustrated as the customers w the elevator situation. however, I did not hear once “I am sorry” “i apologize, “how may we help you?” I did hear “it’s supposed to be fixed soon. “ How can a company the size of U Haul take that long to fix an elevator? Why was I not offered up front compensation? Your broken elevator cost me hundreds of dollars and tons of frustration. I got three phone calls and was locked out twice for non payment during a “free month” of storage. As a customer it is very obvious what the corporation of u haul considers important - money-certainly NOT customers or customer care!

linda unger-sullivan  |  Overall Experience 
Rating:
5.0

The staff members were very friendly and helpful. What a great crew!

Bruce Mockosher  |  Overall Experience 
Rating:
5.0

Love the staff

Jolene Bolkan  |  Overall Experience 
Rating:
3.0

Elevator didn’t work. Made process more hard. I think staff was new and took long finding solutions

jesus Lomeli  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristina Quinn  |  Overall Experience 
Rating:
3.0

The place is clean and well maintained and the staff is great. I got an upstairs unit because it has an elevator. Shortly after I moved some of my things in, the elevator broke. It has been a month or more and still broken. I am 66 years old and have had both knees replaced. I have a very hard time climbing stairs without carrying anything. Carrying boxes up the stairs and to the opposite corner of the building is near impossible.

JOLEEN PARRY   |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Lance Moulton  |  Overall Experience 
Rating:
5.0

The cleanest U-Haul facility I have ever seen!

Jennifer Glenn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott Frank  |  Overall Experience 
Rating:
4.0

Expensive but good so far.

Lonnie Scott  |  First Impressions 
Rating:
5.0

I recommend you to my son and daughter in law and they are now renting from you too.

Ramona Banuelos  |  Overall Experience 
Rating:
5.0

I’m happy with the service provided.

Stephanie Dennis  |  First Impressions 
Rating:
5.0

We had a climate controlled unit and the place was the cleanest storage facility I have ever been in. If I need another unit, I will definitely be back. The entire staff was very kind and supportive as well. Many thanks.

Steve Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERRY PADILLA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelley McMorris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernestine Goforth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jim mccoy  |  Overall Experience 
Rating:
4.0

Very good service

jerry hodges  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA HOWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo Ortiz  |  First Impressions 
Rating:
5.0

The entire experience from start to finish was excellent!

Theresa Smith  |  Overall Experience 
Rating:
5.0

The gentleman that helped me when I returned the U Haul vehicle, and set up my initial storage provided amazing service. Thank you.

Beni Gomez  |  Overall Experience 
Rating:
4.0

There were payment issues but were resolved okay by the red bluff cal location, but redding cal location were rude and sloppy

Richard Horgan  |  Overall Experience 
Rating:
4.0

I have been and many storage facilities over the last five years. I can honestly say your facility in Red Bluff California was the best I've seen. Thank you so much I enjoyed my experience and I would definitely choose U-Haul again for any of my storage need.

Susan Ford  |  Overall Experience 
Rating:
5.0

I have recommended U-Haul Storage to several people. The staff was always nice, but the manager at the Red Bluff one was rude to his employee when I was present. I thought that was unprofessional. The employee was very professional and a sweet boy.

michelle lavine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Busse  |  Overall Experience 
Rating:
4.0

Renting the unit online it doesn't tell you that the access code is not valid and that you have to physically check in and get a key card. The employee was not clear on which door I needed to use to enter the building. Just a little confusion with the unit alarm going off.

Ellen Roth  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

stacey pasquale  |  Overall Experience 
Rating:
5.0

The assistant store manager was extremely welcoming and helpful. He was courteous, knowledgeable, and made me feel welcome in California after my one-way rental from Georgia. The facility is well maintained and all the staff was nice and professional. Thank you!!!!

MICHON LEYVA  |  First Impressions 
Rating:
5.0

Manager Rhett was very courteous and helpful.

Michael Mullen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis ayon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ASHA MUNDO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIFFANY RICHARDSON  |  First Impressions 
Rating:
5.0

So far am loving the place

Ellie Chessher  |  First Impressions 
Rating:
2.0

It was a cheap price but. They did not say at all or in paper work if u leave the rv spot with ur rv they will not give u any money back as a pro rate i left 3 weeks early and they kept all my money so that was horrible service

Daniel Willard  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lucinda Bowen  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michelle Peebles  |  First Impressions 
Rating:
5.0

Awesome!

Drew Tardiff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sue Huizinga  |  Overall Experience 
Rating:
5.0

When we arrived our gate code didn't work something about it had to be reset and it would take 24 hours, any way the man that helped us was very nice and helpful. I wish that I got his name but I didn't , it was Sat, Nov 14th about 11 am hope you can figure out who he was he was very helpful Thanks David Smith

David Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Freeman Merino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oziel Vela  |  First Impressions 
Rating:
5.0

Rhett was great. Very professional.

stephanie reynolds  |  First Impressions 
Rating:
2.0

The online process was quick and easy. I went to move in and my access code was declined so I went to the office and was told they only use card access now. They were out of cards though. So I went up again to unload and there was no lock that was supposed to included. So went back to the office and had to get a lock. Had to listen to the alarm every time I opened it because I had no card. Annoying but overall I'm moved in and hopefully someday I can access it without having to go to the office and get permission to enter my unit..

Julie Packard  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tiarra Snow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly lamont  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOCELYN COOPER  |  Overall Experience 
Rating:
5.0

Got the last ground floor unit. The young lady that helped me was very nice. Bought boxes on two different occasions and both times she offered and helped me load them. I’m a happy camper!

BEA DULINSKY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pauline Price  |  Overall Experience 
Rating:
5.0

Very professional. Kind and very helpful. Each and every person there.

pamela guttierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOCELYN COOPER  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly

Rona Stupey  |  Online Move In 
Rating:
4.0

I requested a smaller unit way over a month ago, I never received a phone call. I was moving stuff out and needed to downsize. Couldn't see paying the money for a 10 X 20. I just went ahead and moved everything out. I got tired of waiting. No one ever answers the phone you have to go down there and talk with someone. Very inconvenient.

debbie cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Soal  |  Overall Experience 
Rating:
5.0

Did not use. But staff was great and the storage was good

Brenda Larson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Ross  |  Overall Experience 
Rating:
3.0

Whenever I called, If anyone answered, I was always immediately put on hold. There were more than 10 times I was on hold for more than 10 mins. I found it extremely difficult to get through to anyone. Other than that it’s an ok Uhaul experience

THANA WALKER  |  Overall Experience 
Rating:
4.0

The pavers that are installed between the parking spaces and the indoor facility make it very difficult to use the carts on. The items bounce and shift when each wheel goes over Each paver. While they look pretty they are not mover friendly. I would suggest not using them in future locations.

heather henderson  |  Overall Experience 
Rating:
5.0

Thank you!

CINDY RICHARDSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cindy Lan  |  Overall Experience 
Rating:
5.0

Rhett helped us and was friendly, very helpful and personable. The facility was extremely clean and smelled fresh. I recommend this facility to anyone. Great prices also.

bethany grooms  |  First Impressions 
Rating:
4.0

1. The alarm system goes off every time I open the door to my storage unit. 2. The online reservation system said the lock would be inside the unit when I arrived. It was not. The staff at the desk seemed surprised that I expected the lock to be inside the unit. 3. The climate control system does not seem to work very well at this location (Red Bluff, CA). The thermometer inside the building indicated 85 degrees. 4. Other than these minor inconveniences, the facility is very clean, modern, and in a very convenient location. The online reservation system was easy to navigate and simple to complete. I like that this facility, in addition to storage units, has all the items one would need for packing, storing and moving. Very nice.

Tony Osa  |  Online Move In 
Rating:
5.0

Thanks

CINDY RICHARDSON  |  First Impressions 
Rating:
5.0

Friendly staff! Really nice facility.

jim mccoy  |  First Impressions 
Rating:
5.0

This location by far was the best storage unit experience I ever had.

ryan sunrise wellness center clark  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cindy Lan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Cummins  |  First Impressions 
Rating:
5.0

Great overall move in experience. Thank you.

ashley lakey  |  First Impressions 
Rating:
4.0

I am going to state that I was very disappointed to learn that I paid for my last full month ahead on TWO 10x10 storage units, and then cleaned them out just a few days past the beginning of my paid in full month. I was then told I do not get reimbursed for ANY of those 25 unused days on either unit. I was shocked. It doesn’t work that way in literally ANY other business I know of. Very disappointing aspect to an otherwise great experience storing my belongings there for 7 months. I felt I was a great customer and these firm stance was not very good customer service by any means. I was basically told I was stuck with it and flat out of luck on any discussion of how this is simply not fair or good business practices

Jason Faulkner  |  Overall Experience 
Rating:
5.0

Everything went ok.

Mary Chavez  |  First Impressions 
Rating:
5.0

The best

Ray jarvis  |  First Impressions 
Rating:
4.0

Would be 5 star except phone call answered in Phoenix and they didn't really know the facility

Kevin Guldberg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray jarvis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CESAR ESTEBAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aileen harris  |  Overall Experience 
Rating:
5.0

Best U-Haul facility I have ever experienced.

WILLIAM THOMPSON  |  First Impressions 
Rating:
4.0

Alarms go off non stop! I feel sorry for the employees there having to listen to it all day. Other than that it’s a great place

shaun hoover  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerard Gaskey  |  Overall Experience 
Rating:
5.0

Nice to have your belongings in a safe and secured facility. Big plus is it is temperature controlled

STEVEN MCCLAFLIN  |  Overall Experience 
Rating:
5.0

This is a great business organization.

Gary Gaskey  |  First Impressions 
Rating:
5.0

The check-in process was a bit confusing. The code to the gate didn't work at first, and no lock was provided as expected. With that said, all I had to do was ask, and the manager quickly provided what I needed.

Cassie Allinger  |  Online Move In 
Rating:
4.0

I would have rated it higher had the access terminal been in working order so that I didn’t set off the alarm when I accessed my storage. The on-site manager, on a the other hand, was a great resource.

micheal brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Graham  |  Online Move In 
Rating:
5.0

The customer service is very good.

THANA WALKER  |  First Impressions 
Rating:
5.0

We found a nice covered spot to store our rv at a good price!

Patrick Parmeter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julio Maganamora  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOLENE LAWHUN  |  Overall Experience 
Rating:
1.0

Quit sending ur emails or else I'm reporting u to the bbb

Jason Chioino  |  Overall Experience 
Rating:
5.0

I went down to u-haul because I needed help with my wiring harness, I could not find the cars trailer harness plug so I thought I was going to have to get a custom job done for xxx.xx dollars. The assistant manager Eric? was so totally awesome. Went out to my car popped off the plastic panel per my auth, the one I didn't check of course and showed me the location. He was very nice and professional during the whole interaction and then sold me a 5x5 storage space. I used to be a supervisor/worker for a utility company and he is exactly the type of persons I would look for to hire on our team.

juston pearce  |  First Impressions 
Rating:
5.0

very professional will recommend to everyone!

lynnette freund  |  First Impressions 
Rating:
4.0

They need more temp controlled storage units in Chico. No turn over and not enough of them since camp fire

Amy Thurman  |  First Impressions 
Rating:
5.0

GM Rhett was well-versed in his knowledge of the company, he was personable, and know how to make a customer feel welcomed. The staff seemed to work well together,

Stacey Walden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER PEEDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer powers  |  Overall Experience 
Rating:
5.0

Excellent customer service and an excellent manager who runs the place the way it should be. I’m impressed.

christina mossman  |  First Impressions 
Rating:
5.0

It was clean

Catherine Alejandre  |  Overall Experience 
Rating:
5.0

The clerk/attendant was very helpful, had a positive attitude and quickly took care of my RV rental space paperwork. Kudos.

Robert Keller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Busse  |  First Impressions 
Rating:
5.0

My experience with this U-haul facility has been a positive one. Storage units were clean, easily accessible, dollies provided were helpful to move belongings and a nice added perk was donations area for things you no longer wanted but were of quality you could pass it on for free.

Melissa Lawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candy Wigton  |  First Impressions 
Rating:
3.0

This is not Aubry and I don't want my info attached to her name anymore

Aubry Thomassian  |  First Impressions 
Rating:
5.0

Amazing Conditions. Paul was helpful at checkout, although I selected NO to Insurance at checkin (double checked my copy of contract), was told to pay insurance at checkout. Paul sorted it out.

davinder singh  |  Overall Experience 
Rating:
5.0

I was totally satisfied with the service in my storage

Jerry Jones  |  Overall Experience 
Rating:
1.0

Nothing but problems. Shed got broken into, not the staffs fault, BUT FAILURE TO NOTIFY me was. Then several times I was unable to access my shed for up to a week. And WAS NOT NOTIFIED IN ADVANCE that I could not access my shed. Twice this was a important time and both times ended up costing me a lot of wasted money. I moved my stuff into a different storage facility.

juleen neely  |  Overall Experience 
Rating:
5.0

So clean! Even smelled nice! Air conditioned units are great too. Or climate control units. Its awesome. Best storage unit I've ever used so far.

Heather Johnson  |  First Impressions 
Rating:
5.0

Very nice, secure storage units that are reasonably priced. The online rental was a breeze. Most of all, the staff really goes above and beyond for their customers. Extremely accommodating & very fast to come up with alternative solutions to serve individual needs. I'd rented a too small of unit for my items, and Rhett was awesome! He quickly set me up in a larger unit. 😊

Christa Prinz  |  Online Move In 
Rating:
2.0

General Managers Customer Service Sucks. Has no idea how to treat people whom have dealt with hardships or how to treat or talk to women in general.

Alyssa Mock  |  Overall Experience 
Rating:
5.0

Always kind

Alma Dixon  |  Overall Experience 
Rating:
5.0

Very helpful and courteous and polite Accommodating to our needs and assisting my son getting the storage in order thank you

mary schrack  |  First Impressions 
Rating:
3.0

Your storage rate are outrageously high for what you have to offer

Thomas Cantrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Ann Pinkerton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA JOHNSON  |  Overall Experience 
Rating:
2.0

In December I Wrote a check and a month or so later a payment goes through with a note saying checked destroyed no check and I never received an email about it. In January I made a payment for 38.74 which email said I owed I paid that and In February I get an email saying I m late on a 49.95 payment for January +a 10.00 late fee .staff was not friendly and has to wait for a while till someone came in the office to help you.

karen rodriguez  |  Overall Experience 
Rating:
5.0

My storage was perfect for what I had. All employees were very nice at the Red Bluff U haul. Thank you 🤗

Lisa Lane  |  Overall Experience 
Rating:
5.0

First storage unit was too small and staff were courteous and quickly switched me to a larger unit and I was able to unload my items and be on my way

Angelica Mix  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rose Poer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jill Land  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Mchahon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

juergen trinkaus  |  First Impressions 
Rating:
5.0

I was ok with the Storage units them selfs. But Uhaul needs to find away to guarantee a customer gets what they reserve. From the beginning of our renting a van in Sacramento and then to get to Redding only being told there was no sheds available then sent to Redbluff told there wasn’t a hug one but we could have two free which was oas ok but. Your reservation service needs to be more honest with there customers. Thanku Redbluff for the use of your storages

Laurie Piwko  |  Overall Experience 
Rating:
5.0

The only problem we had is that when we made a reservation with U Hual in Ogden Utah, for a truck, we were supposed to get a 30 day free storage unit in Chico where we moving to. But when we arrived the store units at U hula in Chico were not available and we had to unload and store our truck load of furniture and household goods in Red Bluff. This caused us extra mileage and therefore extra expense. Not Red Bluff's fault. But irritating that the original reservation did not work as planned.

Daniel Craik  |  Overall Experience 
Rating:
5.0

Rhett the manager went above and beyond to help me make my move to Washington happen after running into a few snags. I highly recommend this storage facility.

Doug Myhrberg  |  Overall Experience 
Rating:
5.0

Thank you. Every bit of contact I had was favorable.

Linda Salvador  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Doug Myhrberg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Dixon  |  First Impressions 
Rating:
5.0

Very friendly

Celina Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy Clemente  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio Maganamora  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald Black  |  First Impressions 
Rating:
3.0

I never used the unit

TAHNEE RE  |  Overall Experience 
Rating:
4.0

I had moved with u-haul last year. It was awesome that you offered a month's free rent with the storage.

Lisa Lane  |  First Impressions 
Rating:
4.0

This staff at this facility is pleasant and courteous. However, when I was told “You’re good to go” after they hooked up the U-Haul trailer to my tow vehicle, I was wrong to assume the lights were connected as well!

cathy hubbard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bruce mockosher  |  Overall Experience 
Rating:
5.0

Thank you

Nathan Curtis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEKYLAH Teas  |  First Impressions 
Rating:
5.0

Great facility, clean and air condition

STEVEN MCCLAFLIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie Simmons  |  Overall Experience 
Rating:
5.0

Helpful polite staff and facility is very clean Impressive to other storage locations

Leslie Gonzales  |  First Impressions 
Rating:
4.0

I like most of what comes with my new storage however i think that one thing would make it even better and I would give u-haul a 5vstar rating if they changed the access hours to 24 hours, we already have cards to disable alarms for our units why cant we access them whenever we want to having that feature whats the point in having that when employees are already there watching the place! And many times i have needed something from storage after hours or have to work dayshift and cant do anything i need to do in my unit because its closed

Amber bacon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA FRANKLIN  |  First Impressions 
Rating:
3.0

Card reader nerver worked so the alarm always went off. Difficulty closing storage due to long lines and unable to do it through the app. Customer service couldn't close it so. I waited for 2 days for someone to call me back.

Kari Siguenza  |  Overall Experience 
Rating:
4.0

Mirella was very helpful & patient while helping me to set up a reservation by phone.

michael Wheeler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Helser  |  First Impressions 
Rating:
5.0

Clean, well maintained, secure, best in Red Bluff

mike gonzales  |  Overall Experience 
Rating:
1.0

You keep sending some guys receipt to my email. I am not a customer.

Michael Mccullough  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erica Flores  |  Overall Experience 
Rating:
5.0

very easy, friendly staff, very clean & their rates are great

Patti Groscup  |  First Impressions 
Rating:
5.0

gentleman doing paperwork made it a wonderful experience

Debbie Simmons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie Massey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHY LACHLE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erica Flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet Ashby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY LACHLE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN HOPKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary alice mason  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim Mack  |  Overall Experience 
Rating:
5.0

The only problem was there alarm system was not working but the employees were very helpful and professional.

James prange  |  First Impressions 
Rating:
3.0

Long waistline, not enough staff. Technical issues with cards

Jackie Myers  |  First Impressions 
Rating:
5.0

Excellent customer service; I had a billing issue and they went above and beyond to fix. Very friendly people.

JAMES RAELSON  |  Overall Experience 
Rating:
4.0

above average . . maybe even excellent. Depends on how service goes it may become excellent. Friendly, helpful, knowledgeable . . . that's how i like my experiences to go

Jorge Arguello  |  First Impressions 
Rating:
3.0

Staff was friendly and helpful when you could find a staff member to actually help you. Units are way overpriced. My 10x20 was 199.95 per month. Just down the street my new 10x20 is only $95 per mo

Nathan Dunn  |  Overall Experience 
Rating:
5.0

We had a horrible experience with uhaul on the phone. Experienced being led astray and misled. Totally taken advantage of and had to drive 30 minutes bc of it. Red Bluff saved your reputation

John Sutherland  |  Overall Experience 
Rating:
5.0

After a terrible and fraudulent experience on the phone. Being taken advantage of and misled, I was about to report uhaul. Darren (hope I got his name right) was amazing in Red Bluff and saved the day

John Sutherland  |  First Impressions 
Rating:
5.0

Thank you, Red Bluff, for attentive service with no hassles.

Robert Powers  |  Overall Experience 
Rating:
5.0

No comment

Glenn White  |  Overall Experience 
Rating:
5.0

Overall excellent facility and service.

gary ferguson  |  Overall Experience 
Rating:
5.0

Rebecca and her staff are amazing. very helpful and courteous. I have told lots of my friends how great the U-Haul store is in Red Bluff. Great experience and you have my continued business. thank you

Malcolm MacDonald  |  Overall Experience 
Rating:
5.0

Indoor storage facility was great for the price. I never once worried about my items being stored there

Dusti Brown  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly

James Staton  |  Overall Experience 
Rating:
5.0

I find this store very helpful, great courteous staff, and always very clean. Definitely a great representative of the U-HAUL corporation. I will recommend this store for moving and storage needs.

Malcolm MacDonald  |  First Impressions 
Rating:
5.0

I was pleased to have a convenient clean and safe facility to store my belongings. Very satisfied. Thank you, Cindy Brown

cindy brown  |  Overall Experience 
Rating:
5.0

Impressive

Denise baer  |  First Impressions 
Rating:
5.0

Well maintained facility. Staff was very good to work with. I will return for future services.

Jerry williams  |  Overall Experience 
Rating:
5.0

GM Rebecca Browser was the complete package: Give the lady a raise!

Marcey Olson  |  First Impressions 
Rating:
5.0

Thank you for all your help.

David Kendall  |  Overall Experience 
Rating:
5.0

The staff at this facility were the absolute best we have ever experienced. The facilty is always clean and still looks brand new! That manager & staff ROCK!! I will highly recommend this facility!

Shelly Zmerzlikar  |  Overall Experience 
Rating:
4.0

Easy peasy!

Rosalia Campos  |  Overall Experience 
Rating:
5.0

Would highly recommend the Red Bluff U Haul. Rebecca Brower was very helpful. All the employees were very friendly. Made my moving experience easier. Thank you

Lurline Perrin  |  Overall Experience 
Rating:
5.0

Hassle free and clean units.

Jeff donis  |  Overall Experience 
Rating:
5.0

Great manager we went to different high schools together.

Scott Mead  |  First Impressions 
Rating:
5.0

Love the security system!

Lauren Leak  |  First Impressions 
Rating:
5.0

Very clean facility. Rebecca and Erica are excellent and helpful!

Derek Rose  |  Overall Experience 
Rating:
5.0

Rebecca was great.

Larry Fitzpatrick  |  Overall Experience 
Rating:
5.0

The place was always clean, the staff were always nice and helpful and always open when I needed it.

Heather Lake  |  Overall Experience 
Rating:
4.0

my only problem was with Judith when I called to reserve a storage locker. She has no clue how much space a 26ft Uhaul truck needs. She wanted to rent me the smallest unit.

john bohrer  |  First Impressions 
Rating:
4.0

I'm so glad that uhaul moving men were able to help me. Without their skills, I would not have been able to get my job done. Thank you U-Haul crew!

peggy hargrove  |  First Impressions 
Rating:
5.0

Thank you.

Andrea Weber-piazza  |  First Impressions 
Rating:
5.0

Thank you for making our move very easy. Both places were very nice and helpful.

David Roethlisberger  |  First Impressions 
Rating:
5.0

great customer service.

Magaly Hernandez  |  First Impressions 
Rating:
4.0

Having spent more time at this unit,I found it one of the best .

Eliza Julian  |  Overall Experience 
Rating:
5.0

Thanks for having available a 5 X 5 X 8 storage unit!

Jerry Tillery  |  Overall Experience 
Rating:
1.0

R to hsu I see bue

Johnny Gregory  |  First Impressions 
Rating:
4.0

On the staff question, the people that worked directly with me are great but there was one gentleman who worked there that was inappropriate in his phone conversation to another uhaul facility.

Albert Estrada  |  Overall Experience 
Rating:
1.0

This is NOT Robert Bair. He did ID theft using my cell phone number and email address. I'm his ex girlfriend! I reported this to red bluff police department.

Robert Bair  |  First Impressions 
Rating:
5.0

The young lady who helped us was patient and t thorough. She had our unit ready and quickly did our check out. We were happy to see how clean the unit and the facility was. Nice job!!!!

Delores Prince  |  First Impressions 
Rating:
5.0

The store manager was super helpful and extremely professional. I will recommend this location. I am in Real Estate and deal with people moving everyday.

CARLLA WAGNER  |  First Impressions 
Rating:
5.0

Thank you for great customer service!

Jerry Tillery  |  First Impressions 
Rating:
5.0

I would do business with them time and time again. Lovely people, great location, great help and a very clean facility.

Mary Butler  |  Overall Experience 
Rating:
5.0

Bianca was awesome. I was told I would have to come back to the facility in person to close my account and she helped me get it done verbally.

Suzanne Morrison  |  Overall Experience 
Rating:
5.0

Rebecca was absolutely awesome. She works hard and is so very friendly. I strongly recommend this U-Haul location and I will be a returning customer when I need a U-Haul vehicle or off-site storage.

Ronald Mattarolo  |  Overall Experience 
Rating:
5.0

Best storage facility we ever used! Thank you for all your help and kindness to the Campfire survivors.

Christina Wheeler  |  Overall Experience 
Rating:
5.0

Our experience did not start out good., so we started a complaint with cooperate. We were contacted by Chris Watson who went to great lengths to correct the situation. Thank you very much Chris!

Reagan Ruiz  |  Overall Experience 
Rating:
1.0

The staff was very excellent

melissa hamblock  |  First Impressions 
Rating:
5.0

Had a great experience as always at the RB U-Haul facility. Rebecca is very friendly and always goes above and beyond to make sure everything goes smoothly and does it in a timely manor. Thank you.

Shelly Faulkner  |  Overall Experience 
Rating:
5.0

Dry nice Well trained respectful employees

Micheal Applebaum  |  Overall Experience 
Rating:
5.0

Everyone who works at this U-Haul in Red Bluff were so helpful. They went out of their way to accommodate! Great customer service!

KATHERINE BROWN  |  First Impressions 
Rating:
5.0

Good rates, very clean facility, and always super customer service!

Nicola Lasora-Hoofard  |  Overall Experience 
Rating:
5.0

Pleased how clean the place was and how pleasant Rebecca the staff member helped checking us in.

Douglas Holding  |  First Impressions 
Rating:
5.0

The manager of that u haul was awesome and helped out so much!!

Jeremy Hill  |  First Impressions 
Rating:
5.0

Great experience from the Manager to the line staff. Best business in the north state!

Kim Largent  |  Overall Experience 
Rating:
4.0

The customer service was above And beyond. The lady was incredibly helpful, and kind. My husband and I left discussing what great service we had, and how nice the units are. Way to go uhaul!

Joshua Horne  |  Reservation 
Rating:
5.0

Excellent service from check-in, assistance, and drop-off personnel.

Gregg Eicholtz  |  Reservation 
Rating:
5.0

Most excellent experience. Excellent staffing Great location Great carts to haul your stuff Outstanding building more like a hotel for your stuff... LOVELY

tracy grissom  |  Overall Experience 
Rating:
4.0

You guys are helpful and customer service is great. Very friendly staff.

EDRICK PEJORO  |  Overall Experience 
Rating:
5.0

I decided not to use the storage, but experience was great. The facility is very clean and nice, the staff was very helpful.

Serhii Kalynovskyi  |  Reservation 
Rating:
4.0

The facility is well designed, solidly built, clean, safe, and has a good staff. But since I get paid on the first, I did have an issue paying hefty fees for being ‘over 30 days late’ on long months.

Eric Kuntz  |  Overall Experience 
Rating:
5.0

Setting up the reservation was easy online and the process in-store once I got there was easy as well. Super secure place with staff willing to help and don't seem "bothered" with it. Great place.

Justin Maxwell  |  Reservation 
Rating:
5.0

Ryan Nesles is a awesome worker there in Red Bluff he the best worker I’ve see in a long time he goes way be on helping you in this business and I would give this man a raise plus he was only one here

keith kakiuchi  |  Overall Experience 
Rating:
1.0

It has taken countless phone calls, multiple credit card disputes, repeated emails and much more of my time than it ever should have for UHaul to correct their mistake. Never again will we use UHaul.

Sara Spencer  |  Overall Experience 
Rating:
3.0

Unfortunately the unit I reserved was unavailable and I was told that a new employee had made a mistake in making my reservation. There were only smaller units available and not other offer was made.

Brianna Carpenter  |  Reservation 
Rating:
5.0

This is the best Uhaul facility I have ever been to! Friendly and helpful staff and first class service! I would give six stars out of five if I could!!!

Michael Freeland  |  Overall Experience 
Rating:
5.0

Good experience!

Anne Hanford  |  Overall Experience 
Rating:
5.0

It meant so much to me to have a small storage unit ready just in case in case I wasn’t allowed back into my home yet.

Tammie Jonsson  |  Reservation 
Rating:
5.0

Staff was very helpful and met all my needs with pickup and return of a U-Box.

Ray Uhlig  |  Overall Experience 
No reviews have been submitted for this location.

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