Customer Reviews for U-Haul Moving & Storage of Red Bird Lane
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

I will rent again

Rating:

4.0

Very convenient

Rating:

4.0

It's very hard to drive out of that facility. Because all of the trucks were blocking the exits period so it would be a lot easier if the employees found other places to park the trucks for the customers.

Rating:

3.0

Homeless people living in storage

Rating:

3.0

This is my second day so I can’t really give you a total total experience but so far everything has been fine.

Rating:

5.0

Quick easy online check in.

Rating:

1.0

My storage door was damaged for almost 3 months where the door was off the roller and bent. This is not the whole story. It was a nightmare.....

Rating:

5.0

I think this U-Haul is one of the best the people are very professional and the customer service team is number one.

Rating:

1.0

Manager lies they don’t answer the phones , Sean is rude sent out emails inconsistent with the truth about my storage and belongings advising me they we vandalized. Attempted to steal money from me for a unit that was paid in advance, entire staff is unprofessional and unresponsive this location needs to be closed

Rating:

5.0

I have no complaints very qualified and concerned services

Rating:

5.0

I look to injoy my stay.

Rating:

5.0

Very satisfied with U - haul being a customer for over 30 years have one problem with staff just not trained.

Rating:

5.0

Almost two years of having my belongings in U-Haul storage was extremely helpful for my family after my mom died, thank you.

Rating:

5.0

First time using storage but everyone walked me through it. I am satisfied.

Rating:

5.0

Sean Commander was very professional and understood my situation

Rating:

5.0

N/a

Rating:

2.0

Some of my belongings were ruined I had to throw them away ( my loves eat that matches my couch and my box spring ) had rodent urine and feces all over it , there definitely is rodents and bugs in the storage when I removed my things from the storage , the storage area was full of dead bugs and wete trying to charge me a clean up fee , but those bugs are their problem not mine ( they need exterminate the premises immediately one of the staff members was very helpful ( Natalie)

Rating:

3.0

I live out of State so was not using the storage frequently. I noticed the trolley was not working well therefore it was difficult to move the stuff in and out

Rating:

3.0

Hard to reach local staff. I always end up talking to someone in a far away state

Rating:

2.0

No one call me about my problems I had in McKinney Texas I paid over $300 to get from Muscogee Oklahoma to McKinney never did get to Dallas Dallas

Rating:

4.0

I was able to get my unit key and access my storage within less than an hr, despite the office and storage units being at different locations. I truly appreciate the storage lock that was provided as well! Super thoughtful!

Rating:

5.0

The staff there was very professional the person was informative and very helpful . Her name was Regina as well I appreciated Her trying to correct the problem of charges applied Torricelli to the same unit.

Rating:

5.0

Thank you staff for your service each and everyone.

Rating:

5.0

U-Haul has always treated us fairly and helped us with all our needs for moving and storage.

Rating:

5.0

Good

Rating:

1.0

I’m giving this a poor rating because on my initial visit the CSR was very rude! And when I voiced it to the manager he didn’t seem to care. I work in customer service and this is very sad. I’ve rented from U-haul for over 25 years and this is the very first time that I have had to voice a complaint.

Rating:

5.0

Kristin Ashley was so friendly, helpful, and knowledgeable. I applaud her, job well done

Rating:

1.0

Ms.C C Is Loud! Rude! and Unprofessional! No Customer Service Etiquette Whatsoever!!!!!!!!!!!!!! Extremely Distasteful! The facility manager needs to be on the property as much as possible! It's like a Daycare when he's away and an actual fight almost ensued between 2 employees amongst the CUSTOMERS! The verbal was Horrible! No Respect! NO Tact! And Not to mention the employees have to phone the manager, and ask what to do! ANNOYING 😞

Rating:

1.0

The first time I rented a vehicle the employee hit my car with his own vehicle and backed up and almost ran over my husband but hit him with his vehicle. 2nd time I rented over charged me for a storage I didn't rent and won't remburst me yet. Customer service was poor

Rating:

1.0

Rat infested

Rating:

5.0

I felt my items were safe in yours storage

Rating:

5.0

Will use them again excellent customer service

Rating:

5.0

Hosea my customer service agent was very friendly and very timely and on time and help me very much. I really appreciate him. He also went above and beyond he came in and his own convenience. I really appreciate it. Thank you very very much and I will be using you again using your services again.

Rating:

5.0

One of most cleanest places I’ve been to. The security of knowing there are precautions to prevent rodents from entering is so great.

Rating:

5.0

N/A

Rating:

1.0

My stuff got bedbugs and water damage

Rating:

5.0

Very helpful. Thanks

Rating:

3.0

I'd rather speak with Mr. Michael Daniel's. Respectfully, Ms. Ray

Rating:

5.0

The Unite was bad.

Rating:

4.0

I had no problems with U Haul i rented from them 6 years and was never late. I just moved out on December 13 2022. The only thing i did not like was when there was no longer staffing was on location.

Rating:

1.0

My storage was okay, but terrible employees. All staff are rude and terrible, with a bad attitude. Definitely not going back to this location!

Rating:

2.0

Customer Service at location was lackluster. Very rude no help....one person even stated...ohhhh I don't know how to do that when she told me I was setup to pick up via mobile phone. Will not be using or referring ANYONE to this location or Uhaul at all...The payment process was so confusing

Rating:

1.0

They gave me a storage that was still occupied SMH. When I got there, there was still a lock there meaning, someone else was still occupying that space and I didn’t get to move anything at all.

Rating:

5.0

The U-Haul Staff was very perfessional, understands customers needs, has a friendly attitude, the renter price is reasonable and yes, I would recommend anyone to this company. Thanks for your business.

Rating:

5.0

Clerk and team were very helpful and knew what they were doing. They were very nice and smart people!

Rating:

5.0

Everything and everyone was great

Rating:

3.0

The staff person was very helpful Charlisa. She explained everything very well. The price increase was a huge issue. Also the dead crickets in my storage unit was an awful mess.

Rating:

5.0

Thank you

Rating:

1.0

NO ACCESS - Assigned/Rented Unit with locked outside

Rating:

1.0

Not friendly staff The storage had poison for rats no shame They tried to charge me when I had a free storage unit no shame Had to call cause service infront of them I feel there taking advantage of Hispanics everyone in there is black

Rating:

4.0

We were very satisfied with the Unit. The time to go in and out were good.

Rating:

5.0

Na

Rating:

2.0

I was contacted buy U-Haul and was told my storage unit was empty I found police reports insurance claims and everything and had to return home early from out of town to find out that my storage was still full and not bother the next day I was told I had to make a payment now getting my stories this was a horrible experience and I would never choose you guys again or refer you to anyone especially this location

Rating:

1.0

The manager was trying to charge me for a first month free when I already had a one-way truck last month and I had to call customer service to confirm that I did have a one month free. And I feel like she was being racist because I’m Hispanic and she is black and she just wanted to charge me like she told her employer to charge me because I was not going to get that freee called customer service and they got squared away after they read a pamphlet that they had on their desk. Being that she’s a manager she knows the rules and she still was upset with me for some reason I don’t know why and she wanted to charge me for 130 which is unacceptable because customer service said it was free all I was going to pay was for my second truck then I’m running from you guys I’m not gonna use U-Haul ever again maybe the trucks yes but the storage no and I don’t not never wanna walk into that office ever again those girls are mean and the manager racist I wonder how many Hispanics they charge like that but I’m not the one.

Rating:

1.0

The locks was change with my knowledge and all of my valuable was stolen.

Rating:

2.0

A manger was supposed to give me call for my refund due to the storage not being ready. Also the guy who works at the front desk is VERY RUDE

Rating:

5.0

Very nice and helpful.

Rating:

5.0

Only thing I see could be placed on access memo is how and where to get gate card to exit because once you are in there and Noone is there to let you out so you would definitely need to get that first before going on location

Rating:

5.0

Jermaine with a person it helped me the most very professional well spoken friendly easy going to talk to you online business Ms. Tia at the storage awesome very helpful all the way thumbs up for her

Rating:

2.0

Locking the late on the unit assigned to me is busted, had a very hard time securing the unit and was not able to get in contact with anyone as no one answered there phone or called back after several voicemails

Rating:

5.0

Mike was a huge help. The storage unit fiasco was a bit of an issue, but the GM of this location came through and assisted me with great ease. Much appreciation!

Rating:

5.0

Convenient and greatest staff very clean location as well.

Rating:

5.0

Thank you

Rating:

4.0

The only thing that was inconvenient was having to get in and out of our vehicles to enter the gate code multiple times. Having some sort of gate remote or making the gate accessible from your vehicle would be great.

Rating:

5.0

None

Rating:

5.0

Mr Daniels was kind and helpful to me. He made my moving experience easy and stress free.

Rating:

3.0

Pricing seemed fair .. i wouldn’t recommend adding insurance honestly waste of money .. i was already on hard times so I had to put my things in storage so not necessarily anyones fault ..anywho the First couple of months I made the $75 payment w no issue (considering I still have other bills) but the payments weren’t easy to keep being made so I kept getting the ridiculous charges of late fee and other fees . Which then Made it hard to pay but I needed my clippers as I am a barber so I hustled and got the 200 plus dollars and got my stuff and left. For what it was worth I kept my stuff safe until I was able to get it all at once. Again if you need a temporary solution yes do this but again opt out of the insurance will save your $15-50 and set a time frame for your own sake.

Rating:

5.0

Thank you Mike for your help finding the location.Thanks to your staff for their friendly service & professionalism. I would definitely refer this location to anyone.

Rating:

3.0

Overall the facility was good. When I rented by phone I specifically requested a Drive up unit and was assured it was. When I arrive I have to walk things up ans down hall. 2 things bothered me. 1 time I was late over 4 years, yes my fault, me my mother git calls ans letters prior to even talking to me or leaving a message. 2. The fial month I paid 1 day late then 12 TWELVE days later I arrive to get items after a 5 hour drive and my unit has a lock on it. Therefore it took a day to lock me out but 2 weeks to open ? Then I get there during posted business hours call the office and after hours numbers to get unlocked. No luck, I tell them I plan to be back early AM I return and at 9am still locked out of paid unit and told would get it Sometime today. I stated unacceptable and they did finally come.

Rating:

1.0

Nobody at the facility was locked inside gate for hours and called the store a female employee answered and said Hello please hold and I was on hold for thirty minutes and this was at 6:30 pm on a Tuesday. I stayed on hold till I got out the gate and drove down the street to the store and to only walk in and nobody was doing nothing just playing on there cellphones and I walk in with my phone on speaker and they could hear me on hold and even said my name while they were just Laughing at me because they know I was on hold for a long time and they were not trying to work & ghetto … U-Haul this says a lot about your company and the district…

Rating:

1.0

Customer service sucks. People that call themselves managers should have not been in that position. They was always rude.

Rating:

4.0

A Nice experience

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

The experience at this store was great. Mike and his staff does a fantastic job.

Rating:

5.0

I love it and it was very easy

Rating:

1.0

Faculty was poorly managed, no staff on site to help with issues. They were VERY unorganized and poor staffing for the storage. Two different managers and neither were of great customer service. They really need to do better that's why I stopped doing business with Uhaul purely because of staff and poor business.

Rating:

1.0

They have no compassion ruthless they take your money we’re not ever go back to U-Haul again thank you

Rating:

1.0

Took 30 minutes to find storage until we finally figured out it was insider. Then it was on the opposite end of hall

Rating:

1.0

My storage unit was broken into twice and I was not notified of the break-in. They tried to get me to pay 50.00 to take their lock off and said that I didn't have a lock on when I did. I will never do business with Uhaul again.

Rating:

5.0

Excellent facility and excellent customer service!

Rating:

1.0

Storage was broken into and uhaul didn’t call and say nothing. I found out through the insurance company a few days later. The storage was for my mom who had recently passed and as we begin taking everything out. There was so much taking from the storage that held sentimental value because it belonged to my mom. Uhaul has very poor service

Rating:

4.0

Great customer service. They took good care of me as a customer. I appreciate the service I received. Job well done.

Rating:

2.0

Someone broke in my storage and instead of taking responsibility they telling lie after lie especially the Manger Michael Daniels

Rating:

1.0

The communication was poor from the first day to the last even still today I moved out two months ago and they are still harassing me for payment I should not owe and will not pay. If they communicated better this wouldn’t be an issue. I will never use them or recommend them for a truck or moving or storage.

Rating:

5.0

If l had to use a storage unit again, it would definitely be U-Haul

Rating:

4.0

The waiting time to talk to a rep at the kiest/ westmorland location is too long. Only 1 person to help. Then you try calling and the wait is always at least 30 min long. Need better customer service

Rating:

3.0

I definitely was expecting a larger unit. I explained my. Apartment size to the rep on the phone. I really wish i could have seen it 1st. I think Covid has made some things easy and other things harder. Overall, We made it work. And Uhaul kept their word! So hey No complaints.

Rating:

5.0

Everything is good wouldn’t change everything 👍👍

Rating:

1.0

Our son had to file a claim due to rat feces and dust ruining his furnishings, clothing, shoes, paintings, and other belongings. The management team was not accommodating when we requested they hire a pest control company. This storage should be shut down, rats should not be running rapid through a customer’s belongings.

Rating:

1.0

I'm pretty sure that all the Uhaul facility have better customers service then this I have endured. They need help and training in customer service skills.

Rating:

2.0

My belongings were damaged. There was no one on site when I came to move out and all systems were down 18April21 to which I was unable to rent a truck for my move. One top of it all uhaul prices went up after I had already been using the storage site.

Rating:

3.0

Rats apparently had access to my storage unit and left rat droppings all over my things. Completely disgusting.

Rating:

5.0

I wouldnt mind keeping the storage unit but its just to much for me to try to have time to deal with right now but as soon as u all start cleaning it out i would lime for one of u all to reach out to me on some things i might need thanks.

Rating:

5.0

When I tried to make a payment on my storage there was an hour wait. I tried to use your website,it was not working at all. Once I was connected with a agent she was very polite and helpful.

Rating:

5.0

Excellent courteous service, friendly, polite staff no rush whatsoever. The manager was extremely accommodatable and went the extra mile to ensure satisfactory. I appreciate you guys as I observed teamwork while helping other customers. 2THUMBS UP U-HAUL BECAUSE U-ROCK!!!!

Rating:

1.0

The staff was very helpful and professional but the reason for me leaving is because of the rat infestation. I was worried about them destroying the rest of my stuff. I didn't want to cause any inconvenience so I decided to go peacefully.

Rating:

4.0

An account that was for a relative the representative attempted to attach to me for uhaul moving. It was very inconvenient and inaccurate to associate us based on name only.

Rating:

3.0

Nothing to really say but it was a friendly environment

Rating:

5.0

Very pleased with the company and will always deal with this company

Rating:

1.0

I currently have two storage units. Both move-ins have been frustrating and inconvenient. I have had to chase entry codes for access or locks that were suppose to be in the unit at move in according to the online move in order. The indoor storage only had a few lights working in the hallway. Customer service experiences have been terrible.

Rating:

5.0

Everyone was so nice, knowledgeable and friendly.

Rating:

4.0

Staff is very helpful and assisted in answering any questions

Rating:

3.0

the entry code given to me to access the area did not work. Hard to get someone on the phone. I went to the office and had to wait in a line was given a card that did not work. Once in the roll up door was broken. Went back to the office to get a new unit. Back at the storage again, card still not working. Could not get out until someone came in. Very frustrating.

Rating:

4.0

No hassle check in and free lock was in unit, lot was clean and code worked flawless

Rating:

5.0

everything was nice and no complaints so far

Rating:

5.0

Thanks a lot, I can say whenever I needed assistance someone came immediately and with a smile.

Rating:

5.0

The storage space was perfect! I really didn’t know how much space was needed so they definitely helped me out. It was easy to move into the storage. It’s also secure so I can sleep at night. It’s clean and on site person is also nice and here to help when needed. Will definitely be renting from here this point on!

Rating:

5.0

First and foremost I want to say great customer service!! I had a pleasure renting from them with no problems! The staff is excellent and the office is clean. I will definitely be back and making sure all of my friends and family knows to go to this location. Thanks again UHaul

Rating:

1.0

Uhaul dont want to fix the door due that issue I list mo ey because I couldn't get to my stuff.

Rating:

5.0

I appreciate the excellent customer service I received changing my reservation to a more convenient drive-up unit in a different location.

Rating:

5.0

I will use it again

Rating:

4.0

The outside lights on the building next to mine where out. They have been out for months. I’ve told the office girl twice, she said she informed maintenance, but Maintenance has not made any repairs. No maintenance to this facility is being done.

Rating:

1.0

When got the storage there was a lot of furniture and trash in the hallway. The General store manager asked me was I moving in that day I said no probably buy that Wednesday he said he would have it ready. Wednesday came it was still in the hallway so I called him he came out and move the stuff farther down the hallway and said he would call the moving crew to move it. I waited a whole hour before the general manager got there. When he got there he said he would send me an email for $50 off my next month's rent, which I never got. The move has finally came to move the stuff out of the hallway and it was hard for me to move my stuff in while they was moving the stuff in the hallway out. This all was a mess. I've used this place in the past for storage and Truck Rental, but never again. Plus I did not have access to enter the storage I had to call the manager numerous of time to get a code to get in. Finally I went to the store on Kiest and Westmoreland and got them to reactivate my card. In the store was the general manager again ask him about the email of the $50 off next month rent he was supposed to send. He said he would do it right then again I still never got it. I just moved out the storage and was only there one month. I moved to another storage I got tired of dealing with the confusion. All the other employees was very nice and helpful except the general manager full of lies. I do not recommend this site on Kiest and Westmoreland to no-one!

Rating:

5.0

So far all is well.

Rating:

4.0

Although there was a dead mouse and mouse poop everywhere , my stuff was safe !!

Rating:

2.0

My stuff got wet within the storage and had mold and wet boxes ... who do I speak with about that...

Rating:

5.0

Thank You for making a stressful move stressfree. I appreciate it. Again Thank You

Rating:

5.0

It has been a good experience. There needs to be signs regarding controlled storage location, it is hard to tell where they are located.

Rating:

2.0

I rented this storage for over a yr and when I went to retrieve my property my storage unit was full of dead mice and dropping just nasty and smelly. This problem needs to be fixed

Rating:

5.0

It was an easy and quick process

Rating:

1.0

I had a Climate Control Storage it was wet, rat infested fecal storage clothes, shoes, comforters mildewed as well as other items.

Rating:

5.0

Cathleen was very helpful

Rating:

5.0

Didn't really care about the automatic system.

Rating:

1.0

Debit card payment in person was horrible. I've never paid at one location and the storage facility was at a different location. When i got ready to rent my truck, i couldn't use my cash app card.

Rating:

3.0

Had rats in my storage unit.

Rating:

1.0

I signed documents to give up my items left in storage and uhaul management agreed to cancel my account with no further charges but I’m still getting messages from my bank because uhaul continues to

Rating:

4.0

Both representatives were very helpful and knowledgeable.

Rating:

5.0

If I could rate 100 stars I would these guys got me taken care of within 10 mins excellent customer service provided me with all the information I needed as well .

Rating:

2.0

I have been with you guys going on 4 yrs on Sunday I moved out and will no longer need storage space effective10/6/19. A lot of rat dropping all over my things so I will count this as a lost. Thanks.

Rating:

5.0

Accomadate your needs.

Rating:

4.0

E

Rating:

5.0

I had a great experience with the employee staff of the U-Haul service on West Florissant Westmoreland and Kiest and I wanted to give him a basic how this is Brian to the guy to talk to you guys so do

Rating:

5.0

Great customer service.

Rating:

3.0

Got a storage unit hassle free. I will be renting from this location whenever I'm close. Good job.

Rating:

3.0

Thank u for the opportunity of your services..

Rating:

1.0

I Move Out In End Of April Storage # 904 I Move Out @ Begin May Of Storage # 228

Rating:

1.0

This has been the most frustrating experience ever my access code doesn't work,when you call customer service they give you wrong phone numbers just to get you off the phone I'd like a full refund

Rating:

5.0

Very effective and convenient

Rating:

1.0

26' can't turn b/t buildings leaving us to unload furniture, move it to the opposite end (outside), & back up the starting end through an interior hallway. Was told we could drive up to the unit.

Rating:

5.0

Thank Everyone For Making My Move WONDERFUL ♥️

Rating:

1.0

Stop allowing no nonblack people to work in predominantly black neighborhoods if they're just going to act rude and uncomfortable.

Rating:

3.0

I gave the score I gave because my card would let me in but not out and someone broke the handle of the door that leads to my and other people storage it didn't get fixed.

Rating:

5.0

I have been official out the unit as of 6/21/2019. Thank you and will rent again from you all if and when I need a storage.

Rating:

2.0

Everyone needs to be on one accord. I confirmed the information I needed 3 times before coming to location and once at location I had to remind them of what I was informed in regards to a promotion.

Rating:

1.0

I’m still in shock over all the items I loss in the flooding!!!! It’s apparent that their was some poor management going on not to catch this problem before I loss almost everything!!!!

Rating:

5.0

The lady that helped me was excellent.

Rating:

1.0

We were at least expecting to return the trailer to a person but the person came out and would not return. Maybe because we were black? We got to return the trailer, but the persons car was in the way. No customer service skills at all!!!

Rating:

3.0

Thanks for allowing me to rent your facility but the rats are aweful please check your pest patrol often because those rats messed up my bed and clothing ...I had to trash those!

Rating:

1.0

This was by far the WORST experience that I have ever had in regards to customer service. In fact, if I could give this location no stars I would. Ray,the general manager was completely unprofessiona

Rating:

5.0

I like the security

Rating:

1.0

The worker that took my INFORMATION in was very rude to my mother and disrespectful my mother is 82 year's old and I fee that she should have been treated with the upper most rest the lady is rude!!

Rating:

1.0

Kept debiting my account after I moved out of my unit. Crazy guy from twilight zone insist I still owe 💰 weirdo!!!

Rating:

5.0

good

Rating:

5.0

I can’t complain about nothing when it comes to this place and the staff I really appreciate how helpful they was to and for me

Rating:

1.0

Do not rent from them the one off red bird they are rude and have very bad attitude. They don't explain anything to you. Bad customer service all way around.

Rating:

3.0

The self check out is not a good idea. Everything is confusing. If the person name you put down doesn't answer, it takes longer. I will never use this service again, I would rather go to a location with a live person.

Rating:

3.0

The service was okay I really didn’t have to enter act with no one that much most of my communication was via email. So other than the initial set up I can not give a good or bad review.

Rating:

4.0

Unit 626 was very clean and ready for me to switch out of 110 yesterday thanks for the immediate response

Rating:

3.0

The overall experience was okay however I wish I would have been informed about the rodents that nippled through my clothes and shoes. I am still waiting for a manager to call me back.

Rating:

2.0

Went thru to many unnecessary changes to get storage. Friday and Saturday had issues. Your employee didn't give me a card to get thru gate because he couldn't operate machine that programed it.

Rating:

3.0

Too many mice dropping

Rating:

5.0

Very friendly and helpful that is everyone

Rating:

1.0

I have been getting this email from UHaul for the past 5+ months. I am not Nathaniel. I don’t live in TX. Apparently you don’t value feedback otherwise this incorrect email would have been deleted.

Rating:

4.0

This facility was average but the way I was treated when I fell on hard times put it over the top. When I initially rented my unit the hours were very limited but I was told that has changed.

Rating:

1.0

Trash

Rating:

1.0

Time is very important I wasted and hour and a half waiting on your system to boot, another 30 minutes to complete the task.Returned key,Family harassed. No recommendations from me! I think you owe me

Rating:

5.0

Excellent service ..thank you

Rating:

5.0

I enjoyed my stay. Thanks

Rating:

5.0

Thanks!

Rating:

5.0

had to get pass code no one there on sat. to let us in was able to call other storage and get code thnks