Customer Reviews for U-Haul Moving & Storage of Rapid City

8,296 reviews

20 Deadwood Ave   Rapid City, SD 57702
(Intersection of Deadwood & Omaha)

(605) 348-1151

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(605) 348-1151

20 Deadwood Ave
Rapid City, SD 57702
(Intersection of Deadwood & Omaha)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service with knowledgeable staff.

April Dawn M. 
Rating:
5.0

Paul did an amazing job helping me from the moment I walked in the door. Extremely personable and professional. Appreciate the great service thank you Paul

Dainon V. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
2.0

Sat there for 10 minutes while employees were bull shitting. They helped the person behind me first. I'm assuming because it was a good looking woman. Dude didn't really know how to unhook the trailer so I had to show him.

daniel W. 
Rating:
4.0

Painless process. Very easy to book and use. Return was quick and staff was friendly.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Shane F. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
1.0

Dropped off 1 hr late on 24hr rental and got charged an extra day. picked up Friday at 6pm and dropped off Sat. a 7pm.

Ron S. 
Rating:
5.0

The gentleman who helped us was great.

David K. 
Rating:
5.0

Thanks!

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

wallace B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

When I was driving uhaul my purse tipped over on floor. I got home and realized my billfold wasn't in my purse. I called talked to Mark he went to look and found it. The billfold would've blended in where it would be hard to see. There was a large amount of cash in it, you have a great and honest employee. I will highly recommend that location. Thank you Mark!

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Cody A. 
Rating:
5.0

Great customer service!

Ian T. 
Rating:
1.0

Customer did not leave a comment.

Sabrina P. 
Rating:
5.0

Excellent staff and location. Specifically, Bob, Paul, and Tammy.

SHAWN B.  |  Overall Experience 
Rating:
5.0

The staff at this location is always friendly, helpful and prompt. I've come to this location many times and I thoroughly enjoy my experience coming here.

Nathaniel G. 
Rating:
4.0

Customer did not leave a comment.

debbie J. 
Rating:
3.0

We rented a 5x8 cargo trailer twice in the last month. The first one was super old, beat up, & dirty. Anything that touched the trailer floor or wall had got dirty. It would be nice if it was rinsed out because I was hauling business merchandise & it made that kind of tough. Had to wrap all of the crates & boxes in blankets to keep them clean. The second one had wear & tear but was much cleaner. Our drop offs were quick both times, as was the pick up the 1st time. However, we had a reservation & waited a very long time to be waited on with our 2nd pick up. Like 45 minutes long. All of the other people in line were walk-ins. Your employees were having to hunt down rentals for people, etc. It got very irritating. I feel that you should have 2 lines. 1 for people with reservations who plan ahead & 1 for walk-ins. People who plan ahead shouldn't have to wait a long time behind others who didn't plan ahead. Your staff was very nice & accommodating & I am not trying to leave a bad review, but wanted to make this suggestions to have the 2 separate lines. Thank you.

Tim and Stephani C. 
Rating:
5.0

The drop off was a great experience! Friendly staff and nice location!

Leslie C. 
Rating:
4.0

Be sure renters know they are to refold and bag furniture blankets .

DUANE N. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
3.0

Customer did not leave a comment.

LaQuanna H. 
Rating:
5.0

Customer did not leave a comment.

DONNA H. 
Rating:
4.0

Customer did not leave a comment.

Jason W. 
Rating:
1.0

I did use this location a lot in the past. But I will never use it again or even recommend anyone to use it. I will leave reviews on every site. The older, elderly gentleman was prejudice against myself. We were one hour late returning the equipment, but he was in a rage and upset. Seem to scare other staff as well. I had five people present. I didn't mind a late fee, but he wasn't having it. AND YES I AM NATIVE AMERICAN!!!!!!!!!!!!!!

Kevin R. 
Rating:
5.0

Awesome employees were helpful with the online check in process, switching to a better & safer vehicle for my needs, and making sure I understood all of the fuel gauges and functions of the van. I will definitely recommend this store to friends and family.

DILLON J. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

YAROSLAV V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

JoAnn P. 
Rating:
5.0

Nothing the Gentleman Austyn, was great did a self check out and self check in ! Even parked the trailer and assigned it to the spot ! Great job Uhaul!

mark F. 
Rating:
5.0

Customer did not leave a comment.

LEE M. 
Rating:
5.0

Prompt, courteous service.

Kimberly M.  |  Overall Experience 
Rating:
5.0

These trailers need a jack on the hitch. If they need to be unhooked while loaded there's no way to do that. Also the floor in these trailers are way too dangerous and slick when dealing with snowy conditions.

Jared K. 
Rating:
5.0

Your service at this location is above excellent. I drove 105 miles to get to this location, by-passing other, closer locations in the process, because the quality of the equipment and the customer service are exceptional.

John R S. 
Rating:
5.0

The best U-Haul in the Galaxy.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Manuel M.  |  Overall Experience 
Rating:
5.0

This location was very well managed. The staff who assisted me were extremely polite and helpful and I appreciate the most excellent customer service . My only concern or complaint is that the rental truck had an oil leak and it stained my driveway in both my new location and my old location. I did report it upon return.

DONNA H. 
Rating:
2.0

Dirty truck, expensive, charged me for cleaning and made me fold the blankets when turning in the truck

Marcus R. 
Rating:
5.0

Customer did not leave a comment.

MAYNARD B. 
Rating:
5.0

I dealt mostly with Mark and Tammy. Tammy was very helpful and knowledgeable about how the Ubox system works. Mark was extremely helpful and very pleasant during the actual pickup, trailering, and return of the 6 Uboxes I rented. Thanks so much for making the stressful process of moving easier.

Candice L. 
Rating:
5.0

Customer did not leave a comment.

Gabriel A. 
Rating:
5.0

The staff are always amazing and attentive to customers and knowledgeable on all they do. They are very amazing staff.

Bronson R. 
Rating:
5.0

Great customer service

Wilbert W. 
Rating:
5.0

Excellent service.

TROY D. 
Rating:
4.0

Customer did not leave a comment.

Jessica E. 
Rating:
2.0

The person who met us at the door was dressed in full tactical gear. I originally thought he was security and wondered why they need security on a Sunday morning. He was pleasant but did not have the knowledge of how to accept returns. He was going to just have us leave them without getting an order number or name.

Mike B. 
Rating:
5.0

friendly and courteous staff.

James M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Everything was great..

Richard L. 
Rating:
5.0

Customer did not leave a comment.

SHERI P. 
Rating:
5.0

Better signage for where to drop-off rental return.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
3.0

I reserved a 10' truck and the day of. Was told they couldnt provide me a 10 foot truck and gave me a cargo van instead, and still charged weekend rate. I thought if reservation couldnt be met $50 would be get paid on my behalf.

Paul E. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

johnna B. 
Rating:
5.0

They were very quick and thorough.We dropped the truck of and after a quick inspection we were on our way. Gentleman was pleasant to talk too.

DUANE L. 
Rating:
5.0

Customer did not leave a comment.

Sheila M. 
Rating:
5.0

Customer did not leave a comment.

JEREMIE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kc K. 
Rating:
5.0

Customer did not leave a comment.

marvin L. 
Rating:
5.0

Customer did not leave a comment.

Jo G. 
Rating:
5.0

Customer did not leave a comment.

Aylon D. 
Rating:
5.0

Customer did not leave a comment.

Alvin U. 
Rating:
5.0

Customer did not leave a comment.

Eileen D. 
Rating:
5.0

Nothin it was so easy

Toby C. 
Rating:
5.0

Customer did not leave a comment.

Tate S. 
Rating:
5.0

They were professional and polite, answered every question that I asked. I pulled the 6x12 trailer with a 2022 Nissan Frontier, it pulled like a champ. The trailer had new tires. Would definitely rent from again. THANKS!!

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
4.0

Keep customer info on file for 1 yr. I've rented several times from this location in the past 6 months and each time have had to re enter my person info. It's time consuming and a pain in the a…!!!

marei K. 
Rating:
5.0

Customer did not leave a comment.

Darrel B. 
Rating:
5.0

Customer did not leave a comment.

Billy L. 
Rating:
5.0

Front desk staff was and always has been super friendly and helpful

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Larry O. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

I moved my belongings out a week after I had made my monthly payment. I had asked if it would be possible to prorate my payment since it was only a week. The gentleman who helped me was very rude about it. A little help with customer service skills goes a long ways.

Angela P.  |  Overall Experience 
Rating:
5.0

Excellent people to work with!

Brian E.  |  Overall Experience 
Rating:
5.0

Keep up the great customer services!

Rodger C. 
Rating:
5.0

Customer did not leave a comment.

Chad U. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Agent was very receptive and helpful. He met me immediately i pulled up outside and i didn't have to go inside the office. Return was smooth and quick.

Geoffrey M. 
Rating:
5.0

Make sure everything works: Seatbelts, cupholders, brakes.

steve S. 
Rating:
5.0

The staff at this location is absolutely friendly, helpful, and welcoming. It was such a pleasure doing business at this location.

Shyanna T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Fast & friendly excellent service.

STEWART M. 
Rating:
4.0

Good friendly service.

Ron C. 
Rating:
5.0

No major improvements that I can think of, just want to say thanks for the understanding and ease of extensions every time I came in. Maybe one small thing, let customers know the vehicle is being tracked. I kept getting notifications from my phone that there was a tracker nearby. I figured it was just uhual so they can keep track of the vehicle, but it might freak out others if their phone does the same. (My phone gave me the option to force the tracker to make beeping sounds so I knew where it was coming from)

tyler O. 
Rating:
5.0

Outside of the van being a little dirty, it made the trip to Sioux Falls and back with no issues.

Ralph G. 
Rating:
5.0

Customer did not leave a comment.

Joshua G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DWIGHT V. 
Rating:
5.0

Customer did not leave a comment.

Penny M. 
Rating:
5.0

Customer did not leave a comment.

Crystal H. 
Rating:
5.0

Excellent new vehicle liked all of the options think it is a perfect vehicle for u haul to provide to their customers

Thomas B. 
Rating:
5.0

Staff was friendly and helpful

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

Gloria K. 
Rating:
5.0

Customer did not leave a comment.

Selena T. 
Rating:
5.0

Customer service was excellent and the hitch installation was quick and efficient!

Michael M. 
Rating:
5.0

The drop off was very easy. The location is easy to get to.

NORM O. 
Rating:
4.0

Truck just had a smell of cigarettes

Collin F. 
Rating:
5.0

Everything was just great. Thank you

pat S. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Nothing really, great customer service, great overall experience!

Edward B. 
Rating:
4.0

Overall it has been between average and above average... But whenever I have dealt with the Deadwood Ave site it has been fantastic. (Have had a variety of challenges over the last two years with different sites, scheduling etc. But it ultimately has been worked out. Just very stressful during what is already a stressful process.)

Anne D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex P.  |  Overall Experience 
Rating:
4.0

All was good, except there was a metal beam that was difficult to get around to move some items into the unit

Adam V.  |  Overall Experience 
Rating:
5.0

After a cross country 26' truck and car trailer move BUT not being assigned a garage at our new location Uhaul storage was our option. After being assigned a garage moving out of storage was in increments until the final larger items. There was payment to December 4, 2023 with move out/empty on November 21. Sadly policy is no refund of unused paid for days!

doug k.  |  Overall Experience 
Rating:
4.0

After 7 years it was nice to open up my unit and it was very clean. Not insects or issues at all. Thanks.

Alicia V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nina H.  |  Overall Experience 
Rating:
5.0

Staff very nice and explanations well done

MARVELLA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura t.  |  Overall Experience 
Rating:
5.0

UHAUL IS AWESOME!

Michael J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry D.  |  Overall Experience 
Rating:
5.0

The gentleman who checked me, Damian, from Georgia, if I remember, was very helpful, answered my questions on insurance and I ended up purchasing a lock, as my personal lock was ill shaped for the job.. I mentioned how the Attic and other local places were not open on Saturdays and their availability was limited as well for getting into and out of on my own time. I also met Beau, from St. Francisville, (I used to live in Louisiana as well) outside the storage area. We talked and shook hands, very friendly and helpful. Shared stories of the advantages of living in Rapid, compared to the South. I felt welcome and accepted as I needed a place to store my belongings as I was moving into an apartment the upcoming week. I had ZERO problems, difficulties or concerns each and every time I visited the site to move my belongings. Have used Uhaul numerous times, from renting trailers for statewide moves, to storage areas, even to only purchase packing boxes/tape. UHAUL has set worldwide standards for moving and storage, and I will ALWAYS pick them over any other local or national business.

SPENCER C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul B.  |  Overall Experience 
Rating:
5.0

Everything was explained up front No hidden costs, and other storage facilities were appointment only for Saturday

SPENCER C.  |  First Impressions 
Rating:
5.0

The lady behind the counter was sick and overheated and she was still very polite. She showed me my storage locker and was very helpful even after being verbally abused by another customer.

Charles T.  |  First Impressions 
Rating:
5.0

Very satisfied

MARVELLA B.  |  First Impressions 
Rating:
5.0

Staff was very friendly especially when we realized we did not get the right size unit for what we were hauling they're very helpful of upgrading us and showing us where the new storage unit was at

Ashley G.  |  First Impressions 
Rating:
5.0

Great place great people

Jeff S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian D.  |  Overall Experience 
Rating:
4.0

I had problems with trying to do my move in from the app. When I arrived at the facility, staff was very helpful trying to get my process completed. I do wish I had known that everything had to be pushed up a ramp to get to my unit, But fortunately we had a younger person with us that assisted. But overall the staff was very very good.

Anne D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sonya O.  |  Overall Experience 
Rating:
5.0

This the second time I've rented a storage unit from the Rapid City location. The staff is friendly and very helpful. Storage unit was clean and ready on time when I needed to move in.

Ryan S.  |  Overall Experience 
Rating:
5.0

Great folks and facilities!

Joseph W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDRA W.  |  First Impressions 
Rating:
5.0

I would recommend the U-haul of Rapid City to everyone. I had an issue and they went out of their way to help me with my issue. Thank you to all the great staff.

Rhonda P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cody C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy A.  |  Overall Experience 
Rating:
5.0

Everything was to my liking and I would use U-Hal again Thank you for a great job

ramond r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bill K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne S.  |  Overall Experience 
Rating:
4.0

The monthly fee kept going up every year, seemed unnecessary.

Richard R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse A.  |  Overall Experience 
Rating:
5.0

Everything was good and I would used uhaul again for moving

ramond r.  |  First Impressions 
Rating:
1.0

I had a storage unit at this location and everything was fine I actually moved out before my 30 days . Next thing you know they decided to charge my card $143 and to make it worst the very next morning I get an email from uhaul with a receipt stating that I didn't get charge nothing. I called and they kept transferring me to other people that couldn't help me and pretty much took my money for no reason. Don't rent from these people. I promise you'll regret it unless your ok with them over charging you. What a bad experience never again . You don't have to take my word for it and go and rent from these people and soon enough you'll be putting a horrible review just like me.

Marvin M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Norman A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

megan j.  |  Overall Experience 
Rating:
5.0

Tammy was wonderful!!

Gwyn S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald g.  |  Overall Experience 
Rating:
4.0

We had storage there for a long time. The rates kept going up and up. I felt like I was always getting rate increase mailings. Other than the increasing rates we were happy with U-Haul

krissa h.  |  Overall Experience 
Rating:
4.0

There was a mouse outside my unit however the rest is fine. It is too expensive: I pay that price for a unit four times the size across town.

Melody W.  |  Overall Experience 
Rating:
4.0

I wished there was a light in the unit itself. The ramp from the dock was somewhat difficult to move things due to the steep grade, especially going down. Sorta wished there was a service elevator for getting the biggest and bulkiest items like couches down from the second floor. Otherwise had a fantastic experience with this facility. I loved the free-to-use carts this facility offered, they made things a lot easier.

Riley M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucas L.  |  First Impressions 
Rating:
5.0

Very thankful to the staff that made the whole process so easy!

Adan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlese A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlese A.  |  First Impressions 
Rating:
5.0

Great staff and very helpful even when the storage fell behind in payments

Stephen F.  |  Overall Experience 
Rating:
5.0

I appreciate the cleanliness of the facility. The staff gets extra credit for helping a person with physical disability use an easy to access locker.

Susan c.  |  Overall Experience 
Rating:
5.0

Very helpful friendly staff!

rene z.  |  First Impressions 
Rating:
1.0

Had my payment set up for the 14th and i always got over charged I had the money in the bank and it is to expensive

deneva w.  |  Overall Experience 
Rating:
5.0

Employee that helped me was very friendly and helpful.

Linda C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lydia D.  |  Online Move In 
Rating:
5.0

Tamara and Ray at this location helped us so much with getting us accomplished with what we needed to do without added stress to our current life situation. I want to thank them so much. I have been using uhaul for many years. By far this has bewn the best staff and location we have ever been too. Thank you.

Louise N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheryl M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trisha o.  |  Overall Experience 
Rating:
5.0

The storage and access to my unit worked perfectly for my schedule. The employees were very approachable, personable and helpful whenever I had questions or needed assistance at the Rapid City facility. I have used Uhaul services for many many years and will continue to do so as the need presents itself. Thank you for keeping my property safe, clean and dry all the way from storing to transporting. I love your packing products. I have used your boxes, dish wraps and dividers, mattress and tv covers, tape with dispenser and heavy duty lock. All of these items were of great quality. The boxes are priced reasonably while the others add up quickly. I find these novelty items to be extremely beneficial and will continue to use them. I am very thankful for your business, locations and products. My job and life style requires me to need them on average every 2-3 years. I greatly appreciate you. Sincerely, Melissa Pierson

melissa p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Enrique S.  |  Overall Experience 
Rating:
5.0

I arrived on a unexpected situation the employees were very nice helpful and understanding. The entire staff that was on duty the day I went was the best. Thanks for having awesome employees

Deanna P.  |  First Impressions 
Rating:
3.0

I know your space is limited but the ramp to the 2nd floor is very hard to maneuver safely up or down. But it’s a nice, secure facility

Steven P.  |  First Impressions 
Rating:
5.0

Very good experience, great team and very helpful.

Brian E.  |  Overall Experience 
Rating:
5.0

Very helpful staff, great experience for us.

Brian E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAKOTA B.  |  First Impressions 
Rating:
5.0

Very nice facility.

Constance B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adrienne D.  |  Online Move In 
Rating:
5.0

I have used them a few times over the years for storage and rental trucks. I would HIGHLY recommend them.

MAUREEN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
5.0

Thanks for getting us a unit when we needed it Staff was awsome

ROBERT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timothy v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel r.  |  Overall Experience 
Rating:
5.0

Tamra is the best! Went over and above in customer service. I will definitely use this again and recommend it! I

Dawn V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy W.  |  First Impressions 
Rating:
5.0

Very happy with my storage facility!!

ELAINE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica M.  |  First Impressions 
Rating:
5.0

Your staff is fantastic!

Autumn S.  |  Overall Experience 
Rating:
5.0

Everyone was fast, friendly and made the whole experience a pleasure!

Matthew C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorthy J.  |  Overall Experience 
Rating:
1.0

Spoke to Sean on phone about returning trailer, needed to get a storage unit to empty trailer first, he said he had 5x10 units only two left, I said I would take one. He said he had all the info he needed from the trailer reservation, asked if I wanted to use the same credit card, I said yes, he said I was all set. Came in the next day, they said they didn't have a storage unit reserved for me and didn't have any 5x10 units left. Had to get larger unit for twice as much money AND had to push heavy carts up steep ramp to 2nd floor.

Tom C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachelle S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITTANY H.  |  First Impressions 
Rating:
5.0

Far exceeded my highest expectations.

Martin W.  |  Overall Experience 
Rating:
5.0

Due to banking error, my payment was not made by the bank, resulting in unneeded stress. I went, with proof in hand, to plead my case. The late fee was removed, and my services continued. Evidently, I am not the only person with issues at WF. I thank Tammy for her patience. She’s a gem.

angela m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebecca R.  |  First Impressions 
Rating:
5.0

I can't say enough about Uhaul in Boise, Idaho and Rapid City, South Dakota. I had an issue causing my one way move be delayed by several days in Boise. They locked up for me and I was able to go locate the truck and simply go about my trip. I was so worried but all was well and no extra fees. Thank you for making sure all was okay.

Erin V.  |  First Impressions 
Rating:
5.0

The employee that helped me yesterday was very courteous and helpful. He did a good job.

Anna B.  |  First Impressions 
Rating:
5.0

The Staff at this location we're so nice and helpful. Morgan, Tami and a few others gave top notch Customer Service. I highly recommend them and would give them 10 Stars if I could. Sincerely NS

Natile s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marco P.  |  Overall Experience 
Rating:
5.0

Good people good service Green Building nice place enough said

Daniel B.  |  First Impressions 
Rating:
5.0

Very helpful & friendly staff. Impressed with security measures. Facility is very clean & we'll maintained. Super convenient.

Michele C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan C.  |  Overall Experience 
Rating:
5.0

The person who helped me switch from one unit to another was courteous, friendly and a pleasure to do business with

Lory M.  |  Online Move In 
Rating:
5.0

Thank you so much for being open a day after Xmas and for Morgan Lewandowski making feel so reassured and comfortable with the move in.

dayna f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim G.  |  Overall Experience 
Rating:
4.0

Some one couldve scooped the snow from loading dock was slippery and dangerous !!! Doors to get to ramp have no hold open feature Very difficult to move item in with doors not staying open I used bungee straps eventually Thank you

David H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy A.  |  First Impressions 
Rating:
4.0

We wouldn’t use any other! Thank you very much,your greatly appreciated !

GERALDINE B.  |  First Impressions 
Rating:
5.0

This U-Haul location went above and beyond my expectations! The staff couldn't be more helpful and friendly. Even though it was always super busy, I was greeted right away and had little to no wait time. Props to the Manager, I've never seen anyone handle irrational customers and crazy situations so well !!

Renee D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rimon D.  |  First Impressions 
Rating:
3.0

Expensive

Valarie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA S.  |  Overall Experience 
Rating:
4.0

The unit was too small, so after leaving I decided against the 5x10 storage unit. Which also meant that I returned the trailer that I rented early too. Just less space than what I needed.

Jerry A.  |  First Impressions 
Rating:
5.0

Best customer service and help ever!

David F.  |  First Impressions 
Rating:
4.0

Your phone number you have on the sign up page is wrong.

laura t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tony C.  |  First Impressions 
Rating:
5.0

These Guys are incredible!!! Super helpful.

Renee D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CIndy S.  |  Overall Experience 
Rating:
5.0

Great people working here. Very nice.

scott a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven J.  |  First Impressions 
Rating:
5.0

Wish they were not loosing their outdoor storage

Francis D.  |  Overall Experience 
Rating:
4.0

I think your storage rates a rather high and I really couldn’t afford to keep my things there any longer

jeanne V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail B.  |  Overall Experience 
Rating:
5.0

I appreciate that the GM's number was posted for after hours issues.

Adam C.  |  Online Move In 
Rating:
5.0

Morgan is one Amazing young women❤️❤️

Elizabeth G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronald g.  |  First Impressions 
Rating:
5.0

Kind, courteous and helpful staff!

Kyle G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Edward B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gwen m.  |  Overall Experience 
Rating:
5.0

It is full of customers. Not any units left for new customers, although quite a large facility.

Dorthy J.  |  First Impressions 
Rating:
5.0

Morgan was very helpful

Michael J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gail B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris A.  |  First Impressions 
Rating:
1.0

I was booking online and had a question on the RV storage size Large 13' x 33' x 99'. I wanted to know if this area was large enough for my 33 ft bumper pull travel trailer. I called the location and no one ever answered the phone at the location. I used the chat feature on U-haul and your rep had a difficult time getting an answer. The "manager" told your rep that space was large enough. So we hauled our trailer from our hometown of Watford City, ND to Rapid City, SD only to be told that storage spot is not large enough. I want U-Haul to reimburse us for the inconvenience for our gas of $200.00.

Danny B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa F.  |  First Impressions 
Rating:
5.0

Very nice and convenient.

Robin F.  |  Overall Experience 
Rating:
5.0

Always so helpful an professional.

Suzette C.  |  First Impressions 
Rating:
5.0

Morgan was great and kept up with us throughout our move. Wonderful job. Thanks a lot.

Robert G.  |  First Impressions 
Rating:
5.0

It was great to see the owner step up and serve his customers!

Shirley B.  |  First Impressions 
Rating:
5.0

Great storage and excellent customer service. Thank you!

Leonel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pat s.  |  Overall Experience 
Rating:
5.0

Great staff and excellent customer service.

Leonel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ryan c.  |  Overall Experience 
Rating:
5.0

I'm fully impressed with all aspects using U-Haul, from scheduling a truck, to reserving storage, and the App all makes it so easy to track and make changes .... Thank You U-Haul Also, BIG Thank You to Tammy there is Rapid City Storage Facility

Dave E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K.  |  First Impressions 
Rating:
5.0

Great, professional, caring, friendly staff and your equipment and facilities are top notch!

Rodger Alan C.  |  First Impressions 
Rating:
5.0

I recommend storing with Uhaul very convenient, facility has everything you need. Great experience.

Chris B.  |  Online Move In 
Rating:
2.0

I was unaware that U-Haul would not prorate my month of storage. I’ve been quarantined twice and was able to get my last six boxes out five days into the new month, leaving 25 days unused. I was doing the responsible thing and staying in for the safety of your staff and other customers and now I have to pay for 25 days of unused time. This is absolutely the worst costumer service I have ever seen. I am now paying for something I don’t have access to as I’ve given my key back and you will re-rent and get more money for, essentially double dipping. I have moved with you twice this year alone not to mention at least 10 moves in the last 20 years, it is so frustrating to see that my $72 is worth more to you than a long time loyal customer, not to mention doing the right thing during a global pandemic. I have lodged a formal complaint and am waiting to hear back on a resolution, I hope that one can be made. This is absolutely ridiculous. #Uhaulfamous ...indeed.

Rebekah H.  |  Overall Experience 
Rating:
3.0

No Comment

John C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra K.  |  First Impressions 
Rating:
5.0

Personable and professional.

les e.  |  First Impressions 
Rating:
2.0

The storage unit we reserved wasn't available. We had to take a different one that had stairs. One of our helpers couldn't use stairs. We had to have things moved in order to drive our trailer thru the lot. Both people working did their job but didn't explain or apologize for not having the unit we had reserved. It was frustrating.

Kari B.  |  First Impressions 
Rating:
5.0

Always a clean area. Tammy was extremely friendly and helpful!

Desire T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsey R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lois h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia R.  |  Overall Experience 
Rating:
5.0

New management is very helpful. Keep up the great work

ANTHONY C.  |  First Impressions 
Rating:
5.0

I needed storage that would not freeze but didn't necessarily need temp controlled. This was wonderful and so much cleaner than most outside storage units that get dusty and dirty. It was also nice to be able to use the carts so you don't have to carry everything to the unit.

Marcy J.  |  Overall Experience 
Rating:
5.0

Thank you for all your professionalism kindness and hiring such stellar employees who were so spot-on with helpfulness and problem solving. I'm honored to have met you. God bless you and take care. Thanks again, best regards, Samantha Fisher

Samantha F.  |  Overall Experience 
Rating:
5.0

Best customer service ever!!! Can’t remember the girl’s name but she was the best worker ever!

Evon K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ami C.  |  First Impressions 
Rating:
4.0

The physical location and staff were convenient and great. Staff were friendly, polite, and helpful. Unfortunately, the outdoor storage option failed to fit the website's description and our needs. Access was limited to store hours only. U-Haul employees locked and unlocked the gate each morning and night. Tenants did not has afterhours access or the extended our similar to indoor storage.. Our 33 feet of space was limited by storage crates placed between the building and the rented lot space. The outdoor storage setup is definitely more ideal for a passenger vehicle over a RV or trailer. The owner does offer a military discount of 10%, which is nice. Overall, above average experience. Unfortunately, the outdoor storage limitations caused us to move on within less than a month.

JULIA S.  |  Overall Experience 
Rating:
5.0

Rapid City, SD. U-Haul is the Best storage facility I have experienced, all staffing are professional and very helpful. Very clean and well maintained. THANK U! U-Haul of Rapid City SD. Randy W. August 16th 2020.

randy w.  |  Overall Experience 
Rating:
5.0

Thank you! That is all

alec l.  |  Overall Experience 
Rating:
4.0

staff answered my questions and got me in and out with no problems

Baron C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethleen I.  |  Overall Experience 
Rating:
5.0

Good job.

LESTER R.  |  First Impressions 
Rating:
5.0

Terrance was very helpful and I appreciate his help very much!

Jessica R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher M.  |  Overall Experience 
Rating:
5.0

Excellent customer service skills from every one.

Fred E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie W.  |  Overall Experience 
Rating:
1.0

Way too expensive for the size, no lights in the storage room. Just not satisfied at all. I'd recommend for a truck or trailer but not for a storage unit. Other storage facilities are cheaper and more accessible.

Misty W.  |  Overall Experience 
Rating:
5.0

The staff was always friendly when you came in.

Linda P.  |  Overall Experience 
Rating:
5.0

Above and beyond the norm, very polite and highly professional. THANK U! Uhaul of Rapid City, SD. 05-12-2020 R. W. .

Randy W.  |  Overall Experience 
Rating:
3.0

They charge you for things that are actually not available ie. Dumpster

Dwain T.  |  Overall Experience 
Rating:
3.0

So my experience was great in terms of customer service. The facilities are clean. However why in the heck is there a support beam in the middle of the hallway blocking my unit? It definitely was a hindrance. I worried about scratching or ruining my larger belongings. Very inconvenient. And despite everything else being great, this really ruined the experience. Like no thought was put in to how they built this place. Now I have to work my way around it when I move out of storage too. What a pain.

Mckenzie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alex b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregg J.  |  Overall Experience 
Rating:
4.0

The facility was well secure but the location of my storage unit had poor lighting

DOUG N.  |  Overall Experience 
Rating:
5.0

None

Jason T.  |  Overall Experience 
Rating:
5.0

Great, super friendly staff!!

Angela V.  |  Overall Experience 
Rating:
5.0

Everyone was helpful on the phone and in the store

Verna M.  |  First Impressions 
Rating:
5.0

Customer service rep was very friendly and explained things very well!

Caitlin V.  |  First Impressions 
Rating:
5.0

Super helpful and friendly staff.

Brian H.  |  Overall Experience 
Rating:
5.0

Aaron was extremely helpful when I called to arrange storage and an additional truck rental. Terrance was so friendly upon our arrival. Great customer service from this location!

JEAN M.  |  First Impressions 
Rating:
5.0

Excellent service! Everyone was so helpful

Jacob B.  |  Overall Experience 
Rating:
5.0

Clean, secure , and great staff, thank you

CAROL B.  |  Overall Experience 
Rating:
3.0

Upon getting the unit, staff was helpful. Office closes a little early. Staff (3)was locking up as we arrived to empty the unit, saw us and disappeared without asking if we needed help while I parked.

Vincent D.  |  Overall Experience 
Rating:
4.0

Everything was fine.

Craig M.  |  Overall Experience 
Rating:
5.0

The best haul location I have ever used!!! Amazing staff.

Joshua M.  |  Overall Experience 
Rating:
4.0

Everything is great other than the reason for no longer using storage unit is it’s too pricey.. I now have a much larger storage unit for half the price that is also a secured facility..

Matt B.  |  Overall Experience 
Rating:
5.0

I've been pleased with service for the past 9 years! Thanks!

tamara d.  |  Overall Experience 
Rating:
5.0

Paul and Tammy were amazing! Excellent customer service! I wouldn’t go anywhere else

Jason L.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and courteous. Thank you!

tom H.  |  First Impressions 
Rating:
5.0

Wonderful facility! I had precious heirlooms and antiques,,,,, I felt secure using your storage room! Thank you!

Mary G.  |  Overall Experience 
Rating:
3.0

They put me on the second floor: 1) My age 74 2) lighting would not stay on to see to sort 3) incline to get my boxes, bins, etc to my car & bring them back until renting trlr to take to Ogden UT

VERNA M.  |  Overall Experience 
Rating:
5.0

Staff were professional and helpful. I would use this store again and refer anyone with a need there. Thanks to U-haul of Rapid City.

milton w.  |  Overall Experience 
Rating:
5.0

It is obvious the owners take great care of this place.

Jonathan H.  |  Overall Experience 
Rating:
5.0

I had rented a U-Box and just needed to empty it, but the site was clean and organized and the staff was friendly, helpful and efficient.

Ken L.  |  Overall Experience 
Rating:
3.0

I am 74 years of age and they gave me a storage unit on the second floor with a huge ramp. I guess because I was not going to be there beyond 30 days that they decided to put me on the second floor.

VERNA M.  |  First Impressions 
Rating:
5.0

The gentleman who helped was extremely patient and helpful

Neil B.  |  First Impressions 
Rating:
5.0

Great manager top staff

Jeff S.  |  First Impressions 
Rating:
5.0

Great place helpful staff and manager.

Jeff S.  |  First Impressions 
Rating:
3.0

Price has way to high and too many communications were sent by mail if you were paid up or not. That is why the app is in place.

MOLLIE G.  |  Overall Experience 
Rating:
5.0

thank you

Kevin C.  |  Overall Experience 
Rating:
4.0

great facility! the 24 hour door needs repair to enable after hours access.

richard c.  |  Overall Experience 
Rating:
4.0

.

Barb H.  |  Overall Experience 
Rating:
5.0

Great people to do business with!

Steven D.  |  Overall Experience 
Rating:
5.0

One of the finest storage facilities I've ever had the pleasure of utilizing, clean, very well managed, customer service is the best, Konrad and his team of professionals are awesome!

Dani C.  |  Overall Experience 
Rating:
5.0

Very clean, safe and convenient. The staff is exceptional. Friendly accommodating and professional. Highly recommend for all moving and storage needs.

Jack S.  |  Overall Experience 
Rating:
5.0

Staff & facilities were excellent! Went above and beyond all our expectations. Would highly recommend this user friendly establishment! Thank you!

ken m.  |  Overall Experience 
Rating:
1.0

Will not use U-Haul again !!!!!

James F.  |  Overall Experience 
Rating:
5.0

The guest service was great! Clean, neat facility.

Lynda S.  |  Overall Experience 
Rating:
5.0

I had a UBox shipped to RC and stored for 3+ years at their facility. I just recently unpacked the box there. Every step of the operation was effortless, smooth and trouble free. Thank you RC!

Dan D.  |  Overall Experience 
Rating:
5.0

Very courteous, professional and accommodating.

Jack S.  |  Reservation 
Rating:
5.0

Good experience. I would use U-Haul again in the future.

robert j.  |  Overall Experience 
Rating:
5.0

The service was fast and friendly. It was easy to get to my storage unit but it felt secured. I love the carts that are available for moving heavy items!

Sarah S.  |  Overall Experience 
Rating:
4.0

The only comment I would have is the ramp going up to the second floor can be a bit difficult getting things up and down if heavy. All in all very good.

JAMES H.  |  Overall Experience 
Rating:
5.0

Best ever

Camille A.  |  Overall Experience 
Rating:
5.0

I received calls to confirm my reservation which was very helpful. The customer service on both ends was great!

Sarah S.  |  Reservation 
Rating:
4.0

Great service!

Monica K.  |  Reservation 
Rating:
5.0

great service

CLARA Z.  |  Overall Experience 
Rating:
5.0

Great place. Have used storage and also trucks for moving. Always excellent service! Thanks guys!

MOLLY M.  |  Overall Experience 
Rating:
4.0

We found this facility to be a clean and safe placce.

NANCY W.  |  Overall Experience 
Rating:
5.0

The manager was extremely helpful and went above and beyond expected service.

Susan Z.  |  Overall Experience 
Rating:
5.0

Awesome staff! Clean facility! Very accessible for all your storage needs.

ken m.  |  Reservation 
Rating:
5.0

All the staff were super helpful. The facility is great. Very clean and accommodating. I would recommend this place to all my friends and family. Moving sucks but, this place made it so much easier!

Elaine B.  |  Reservation 
Rating:
4.0

Konrad at the Rapid City UHaul was very helpful. They were extremely busy due to the Bike Rally. The location in RC is awkward but it is what it is. Phone system for UHaul is horrible!

JAMES M.  |  Overall Experience 
Rating:
5.0

Great staff, very convenient 24 hour access, and climate control made uhaul storage perfect for me. It's a little more expensive than other storage, but it was well worth it for what I received.

jacob b.  |  Overall Experience 
Rating:
5.0

Cost way to much!!!!

evelyn h.  |  Overall Experience 
Rating:
5.0

Great people. Great service. Great experience!!

OZLEM O.  |  Overall Experience 
Rating:
5.0

Customer service was excellent. Professional and experienced. I will recommend U-Haul to my friends.

barbra g.  |  Overall Experience 
Rating:
3.0

There were issues with my stay but the staff was very friendly, and very helpful, and took care of business for me so that in the end I did leave satisfied.

becky a.  |  Overall Experience 
Rating:
5.0

.

Kahl S.  |  Overall Experience 
Rating:
5.0

Wonderful facility and people

Christina C.  |  Overall Experience 
Rating:
5.0

The owners and staff are so helpful and friendly at this location! We could not have asked for a better experience with a moving and storage company.

Meagan D.  |  Overall Experience 
No reviews have been submitted for this location.

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