Customer Reviews for U-Haul Moving & Storage of Raleigh

1,483 reviews

3201 Austin Peay Hwy   Memphis, TN 38128

(901) 334-9208

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(901) 334-9208

3201 Austin Peay Hwy
Memphis, TN 38128

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great Service

Thomas Walker 
Rating:
4.0

Continue excellent customer service !!

Vincent Hawkins 
Rating:
5.0

Staff are always friendly and helpful.

zane samuels 
Rating:
5.0

Customer did not leave a comment.

Tanita Dames 
Rating:
5.0

Thank you yes

patricia coronel 
Rating:
4.0

Customer did not leave a comment.

Michael Cox 
Rating:
3.0

Customer did not leave a comment.

Keith Knight 
Rating:
5.0

Customer did not leave a comment.

Marquet Heard 
Rating:
1.0

The employee did not bring the truck up I had to walk the lot to find it. They texted me and told me they are not my maid. They charged me what they wanted on the return. Cleaning fee online said 25$ they charged me 200. I feel like they pocketed that money. I do remember an employee told me they can charge me what they want and go back in and get the money. Never will I use y’all again. The truck need maintenance

Valerie Campbell 
Rating:
5.0

Great customer service and speedy service

Kametra Leavy 
Rating:
5.0

Customer did not leave a comment.

Tabitha Porter 
Rating:
5.0

Thank you fo helping my daughter and I. Very nice staff who’s knowledgeable about the process of getting a storage and U-Haul( then thou that’s not what I got); however, I listened to and payed attention to how they greeted and spoke to other customers. The facility is very well kept and I feel safe while placing my items in storage even in the late evening. I love that there is an alarm on the building where my items are stored also. Once again thank you.

Charlette Pipkin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique Barnett  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Aleyah Harper 
Rating:
5.0

Customer did not leave a comment.

miracle Traylor 
Rating:
5.0

Good customer service. Friendly and efficient.

Ronald Lanning 
Rating:
5.0

Customer did not leave a comment.

cordarius reed  |  Overall Experience 
Rating:
5.0

N/A

Luther Smith 
Rating:
5.0

Customer did not leave a comment.

brianna chambers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Perdue 
Rating:
5.0

Customer did not leave a comment.

Nichole Crawford 
Rating:
5.0

always offer the latest equipment (AOLE)

Emanuel Farris 
Rating:
2.0

The staff was not helpful. After checking in, I was told my trailer was over there. The staff pointed to the parking lot. It was not where he pointed. He eventually had to take his feet out of the chair and find it. He hooked it up and walked off. I still don't know if the brake lights work. When returning the trailer, I did not know it was my job to place it in a spot on the lot. I thought I could drop it off at the drop off location.

kyle or cheryl McFarland 
Rating:
5.0

Customer did not leave a comment.

vantina chatman 
Rating:
3.0

Vehicle had broken windshield. Transmission was slow to shift. Sometimes it had to get to 5000 rpm before shifting. Battery was weak. Steering was sloppy. Overall this truck was in poor condition. Customer service could improve. Although they were quick and efficient, they lacked interpersonal skills with the customer. But they were having a great time with each other.

james hatter 
Rating:
5.0

Customer did not leave a comment.

Octavia Netters 
Rating:
5.0

I hate u didn’t get the round lady name that helped me. But she has red hair. Thank you so much for everything

angie jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

billy power 
Rating:
5.0

They were a little short of help

George Dean 
Rating:
4.0

Customer did not leave a comment.

GLENN HEARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN ROSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELVIN JONES 
Rating:
2.0

My experience wasn’t good this time around. The rental truck i had was not a drivable rental. The passenger side door would not close properly. It made my moving very difficult and i have to rent another truck to get it completed.

Brittney SCOTT 
Rating:
5.0

Customer did not leave a comment.

Rae Gordon 
Rating:
5.0

Customer did not leave a comment.

Tremisa Cox  |  First Impressions 
Rating:
5.0

Everything is ok

lindell moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Dean 
Rating:
5.0

Customer did not leave a comment.

cierry settles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Jones 
Rating:
5.0

Nice facility. Great, would use again.

GARY TILLSTROM  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Skylar Booth  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole T Neal 
Rating:
4.0

I wasn’t happy to wait on truck even after waiting for a hour and half I was sent to another location I do understand we do have challenges that will arrive I believe my wait time could have been cut shorter if manage harder call to look for truck a little earlier after knowing I was on a schedule but nevertheless I will use this location again I was giving 50 dollars for my inconvenience which I thought it wasn’t enough because it took me out the way which use more miles and having to pay young man for helping loading items but nevertheless we got it done.

Wanda Haymon 
Rating:
4.0

Customer did not leave a comment.

Todd Southern 
Rating:
4.0

Ensure all vehicles are clean inside and out. Require no smoking in vehicles. Keep you word and don't overcharge during checkout

Lynishea Pigram 
Rating:
5.0

Customer did not leave a comment.

nancy rose  |  Overall Experience 
Rating:
5.0

N/A

Brittney Wooden 
Rating:
5.0

Just moved to the area and the young lady that I rented was very friendly and knowledgeable. Don’t agree with the policy of renting to the people only that have TN Drivers license.

paul ogg 
Rating:
5.0

Customer did not leave a comment.

tangela yancy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damion Roddy  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ashlyn Gardenhire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY CROCKETT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DEMARCIO ROSS  |  Overall Experience 
Rating:
5.0

Everything was on point

Christopher King 
Rating:
1.0

When I arrived they did not verify my appointment, verify what I wanted installed, or anything like that. They just ask for my key and sent me on my way. They installed the wrong kind of hitch, almost sent me out the door without the extra parts I paid for, and the overall experience makes me not have any faith in the quality of the installation. I also don't believe I'm going to be able to tow my travel trailer because of the kind of hitch they installed.

Daniel Imhof 
Rating:
5.0

Customer did not leave a comment.

Tyler Jones 
Rating:
4.0

Customer did not leave a comment.

Christin Ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Smith 
Rating:
5.0

Customer did not leave a comment.

Perry Cable  |  Overall Experience 
Rating:
1.0

I had to walk to get my truck. It should have been up front .

SELENA LETMON 
Rating:
5.0

Customer did not leave a comment.

Kiara Bradley 
Rating:
5.0

Customer did not leave a comment.

kedra scales  |  Overall Experience 
Rating:
5.0

Nicole is very sweet

vantina chatman 
Rating:
5.0

I love the fact that I could drive directly to the storage. I was near a well lited area. The staff was well trained and friendly. I hated to leave especially for that price but I'm had to move. Thank you for being my friend Brenda Sanders

brenda sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Andrews 
Rating:
3.0

Customer did not leave a comment.

Tameka Gaither  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Van Cura 
Rating:
5.0

Awesome customer service!!! He was very professional, friendly and well trained. He took his time and was very nice the entire time. He’s the best!

KIMBERLY JOHNSON 
Rating:
5.0

I love the staff very friendly.

KIMBERLY JOHNSON  |  First Impressions 
Rating:
2.0

The following comments are not about the employees. This is about the mileage we were charged. It says we drove 86 miles but I know after mapping out complete route that it was no more than 55 miles. I was also told by customer service when originally renting the unhaul that an appliance dolly is $10 fee for rental not $10 per day and I specifically asked that question. I feel I was definitely overcharged by about $50.00 too much. The truck should be checked for mileage issues. Or maybe that's something that is already known and just a way to make extra money. The truck also leaked onto boxes which were stored in the part over the cab of the truck.

Paul Kelly 
Rating:
5.0

Great

KAREN HOWARD 
Rating:
5.0

Customer did not leave a comment.

Vakedra Hughes 
Rating:
1.0

Customer did not leave a comment.

Melanie Roach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDA LANGFORD 
Rating:
5.0

Customer did not leave a comment.

Mary Barnes 
Rating:
5.0

Customer did not leave a comment.

RICHARD DILLARD  |  First Impressions 
Rating:
1.0

van dirty - pet hair inside/grime and greasy doors outside employee eating lunch at the register debit card not accepted even though website says debit card may be used. I was notified at 12:09 that my 12:00pm van pick up was moved to another location for pick up at 12:30. u-haul owes me $50 for the inconvenience

Robin Joyce 
Rating:
5.0

Customer did not leave a comment.

Casineia Suiter 
Rating:
5.0

L

sina rohani 
Rating:
5.0

Customer did not leave a comment.

Kierra Sutton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA HINES  |  Overall Experience 
Rating:
5.0

The entire transaction with Uhaul went perfectly. Trucks were immediately available in an emergency. The employees were friendly, helpful and life savers. They provided services in a perfect and timely manner. Thanks to one young man that always comes to my rescue and your entire staff.

PHYLLIS BLACKWELL 
Rating:
5.0

Customer did not leave a comment.

James Cunningham  |  Online Move In 
Rating:
5.0

I purchased my storage yesterday January 30th. The moment I walked in, the young man greeted me. He was so very patient while explaining things to me. Then a young lad came to the counter and she was just as friendly and helpful. I wish I could recall their names. However, I was very pleased with the service.

CYNTHIA BUFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophie Peranich 
Rating:
3.0

The vehicle had not been maintained

Michael LaMountain 
Rating:
5.0

Customer did not leave a comment.

WILLIAM turk 
Rating:
5.0

if I was to need to use u-haul again. I wouldn't hesitate. They would be my 1st choice. Thanks!

lee jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEANDRE' Powell 
Rating:
5.0

Customer did not leave a comment.

Taka Harris  |  First Impressions 
Rating:
5.0

Everething is good

Boanerge Masis 
Rating:
5.0

Everyone was helpful friendly, i had an amazing experience, I apreciate them being there in the awful weather conditions we have had and in great spirits and i hope they all continue to make it to and from work safely.everyome super professional courteous great costumer services in this day and age rare... Bless them all and thank you uhaul

Masami Yenson 
Rating:
5.0

Customer did not leave a comment.

Khadijha Eason 
Rating:
3.0

Customer did not leave a comment.

Wesley Spears 
Rating:
5.0

Customer did not leave a comment.

Marquerious Hayes 
Rating:
5.0

Great customer service from all from manager on down…great crew!

duncan mckinney 
Rating:
5.0

Customer did not leave a comment.

TABATHA KELLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maeasha Eubanks 
Rating:
4.0

Front end of trailer was covered in mud. Roof had a pinhole leak.

KENNETH Mclemore 
Rating:
5.0

Will most definitely use again

Tierney Allen  |  Overall Experience 
Rating:
3.0

The truck that was waiting on us had a check engine light on when we started the truck up. Associate was able to get us another truck but it didn't have any gas so it could have gone smoother but she was able to resolve the issue.

Todd Braswell 
Rating:
5.0

Customer service is excellent and professional always on point.

keith brooks 
Rating:
4.0

Customer did not leave a comment.

CYRUS MANU 
Rating:
3.0

Spiders were inside of my unit

Tracy Hinton  |  Overall Experience 
Rating:
1.0

The experience was great until l went to view the unit. There were roaches inside and the floor was dirty and sticky.

doneisha odum  |  First Impressions 
Rating:
4.0

I personally don’t have any improvement suggestions.

casey jones 
Rating:
3.0

Truck had over 120.000 miles on it. The roof leaked and our furnishings were affected by it. The truck was extremely noisy, rough riding and full of squeaks and rattles.

Rick Lance 
Rating:
5.0

Customer did not leave a comment.

TAMMI ANDERSON  |  Overall Experience 
Rating:
5.0

Great Service and Friendly

Marvin Jones 
Rating:
5.0

Customer did not leave a comment.

TALIA OLIVER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberley Williams  |  Overall Experience 
Rating:
5.0

Great job

james beasley 
Rating:
4.0

The truck had over 120,000 miles on it. It was loud and full of squeaks and rattles. The roof of the truck cargo area was leaking, we found this out after driving through the rain. All of our belongings in the attic were wet. It was a 20 ft. bed truck and we did not have it loaded heavy, it averaged less than 7 miles per gallon on gas. It should be a local move truck only in this condition. I have rented from U Haul several times over the years and this is most worn out and poorly maintained truck I have ever gotten from them.

Rick Lance 
Rating:
5.0

Customer did not leave a comment.

jayla webb 
Rating:
3.0

Customer did not leave a comment.

Melissa Ealy 
Rating:
5.0

I appreciate every employee, I spoke with or saw in person. A very pleasant experience. Thank you!

Audrey Rush  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian Smith 
Rating:
3.0

The agent was not sure how to update my contract. He was hesitant to actually give me an updated contract

Sharon Newson 
Rating:
5.0

The ladies were very pleasant and professional!!!

TONI MAYBERRY 
Rating:
5.0

Customer did not leave a comment.

Gari Owens 
Rating:
5.0

Great service.

MICHAEL RIGGINS 
Rating:
5.0

Customer did not leave a comment.

Lauren Thomas 
Rating:
5.0

Customer did not leave a comment.

Valerie Moyo 
Rating:
3.0

Charged for gas on overnight drop off when the gas was filled to the proper level upon return already

KIMBERLEY RECORD 
Rating:
5.0

The guy that helped me today was great. He deserves a raise just based off attitude alone. Made my crappy day a little better.

Nick Monroe 
Rating:
5.0

Customer did not leave a comment.

Shundrika Watkins 
Rating:
5.0

Customer did not leave a comment.

Belinda Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie Frost  |  Overall Experience 
Rating:
5.0

Workers were on point

George Dean 
Rating:
1.0

The staff was not friendly, did not greet me and one of them(female) was on a phone call and used profanity. The truck had a smell so disgusting that I had to spray with Lysol and rude with the windows down.

SHUNDELL CLARK 
Rating:
5.0

Customer did not leave a comment.

stephanie neal  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Theodore Smith 
Rating:
5.0

Customer did not leave a comment.

Belinda Cox 
Rating:
4.0

Customer did not leave a comment.

DEBORAh WATTS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK KINNEY  |  Overall Experience 
Rating:
5.0

I loved the speed with which they delivered the truck to me.

Claudia Orellana 
Rating:
5.0

Excellent encounter

Christopher Tubbs 
Rating:
5.0

The Guy that check my daughter out with,but by chance he happened, to be the one who check her back in. Well this Guy is polite and attentive in his listening aspects, is on point 👉 in and out ! A Miracle in time of need... he gotcha 👌

Rae Gordon 
Rating:
5.0

The staff was very engaging and friendly

Lamont Wilcher 
Rating:
5.0

Customer did not leave a comment.

Lewis Baswell 
Rating:
5.0

Customer did not leave a comment.

densia jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Josie Aldridge 
Rating:
4.0

Customer did not leave a comment.

MARIO WHITE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

freddie perry 
Rating:
5.0

Customer did not leave a comment.

Jill Saylor 
Rating:
5.0

All was excellent!!

Kia Parks 
Rating:
5.0

Good 👍

vernall STONE 
Rating:
5.0

Customer did not leave a comment.

Catorchia Leaper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAMILLE MATTHEWS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ashelie Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominic Franklinlee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

angie Jones  |  First Impressions 
Rating:
5.0

No complaints

JOYCE SIMMONS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BREUNCA SUTTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID BREWER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARTAVIOUS MALONE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY SANDERS  |  First Impressions 
Rating:
5.0

All stuff was pretty nice .

stephanie neal  |  First Impressions 
Rating:
4.0

Saw many roaches the day after I moved in and couldn’t get in contact with a manager or anyone at all regarding the roaches or when I needed help checking in

Summer Bekhit  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charmaine Millen  |  Overall Experience 
Rating:
5.0

Bobbie Bowen

BOBBIE BOWEN  |  First Impressions 
Rating:
5.0

My experience was excellent. I didn’t expect to have my items in storage for over a year. I was afraid I would have a musty odor in the items and was concerned of pest as well. However, I’m so grateful I didn’t have to deal with any of those issues. The climate control storage is the way to go. It’s a bit pricey, but worth every penny.

Paula Niter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jewel Arnold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosalind richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEReeKA TUCK  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ULYSSES MORALEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Sanders  |  Online Move In 
Rating:
5.0

Some of the light weren’t coming on in the storage facility, but overall everything was excellent 💯

Telly Dent  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEVONTE MEANS  |  Overall Experience 
Rating:
2.0

I couldn’t even fit the furniture through the door other customers was just there parked in the loading space not going in or out the unit we had to walk from the parking lot the space they gave me it was to long of a walk and the space was very tight it was not what I expected at all

tora smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sandra johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TABATHA KELLEY  |  First Impressions 
Rating:
5.0

Keep up the good work

lisa chambers  |  First Impressions 
Rating:
3.0

Staff not nice at all. Spoke to three different people and none were nice

Alexandria Allred  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tammi Grogan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chaurice Butler  |  First Impressions 
Rating:
5.0

Excellent

WILLIE RICHARDSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DUSTIN HAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE BALLARD  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Antionette Shaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEVONTE MEANS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica carr  |  First Impressions 
Rating:
5.0

Would prefer 24 hour access to the facility as needs to move items in or out may occur outside the current access hours.

Malikah Crawley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandy mccracken  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Goss  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elise Mickens  |  First Impressions 
Rating:
3.0

The guy who was there when it opened was like a robot. He didn't say much. He was the kind that seems like customer service is not for him. The other guy that was there when I came back talked so low I could barely hear him. Customer service goes a long way in both directions. My advice from managing employees is this: don't apply for jobs you don't want to do. That way you don't have to bring a poor attitude to work or diminish the experience for others.

TODD SMITH  |  First Impressions 
Rating:
5.0

I can’t remember the lady name, but she was very helpful an friendly

nikita walton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EYVONNE FORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Dunning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ethel owens  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CAMILLE MATTHEWS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

precious banks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA HINES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ramerrian Reed  |  Overall Experience 
Rating:
4.0

Well organized 👌

DELORES GRANDBERRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Jones  |  First Impressions 
Rating:
1.0

The associates shows no compassion for the customers.

Paula Owens  |  First Impressions 
Rating:
1.0

My Storage was broken into and a TV and Computer was stolen but only reimbursement me for TV and the Manager was very rude about it and they would lock your card before the 14days on the letter when running a little behind on your bill so when I finally get my things out the storage I received a call stating I left some nice furniture because we didn't have room on truck for it so i saw other furniture there as well so im thinking salvation Army or some 1 may need a very nice bed frame and headboard and nice table in hall area where I saw other furniture as well so Erica stated she would not close my storage out until I picked it up of course I have no truck at this time and I'm thinking They can see me on camera leaving furniture but could not see My Unit getting broken into ,Yes have had a horrible experience with UHaul

Kimberly Piggee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

erica haggans  |  Overall Experience 
Rating:
5.0

Thank you

kenneth murphy jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shirley slater  |  Online Move In 
Rating:
5.0

Im very pleased I chose Uhaul moving & storage to meet my needs. Excellent service.

Sarah Clevleand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria ellis  |  Overall Experience 
Rating:
2.0

Young kids sitting around joking and talking. Riding electrical scooters though the buildings

Chrisden Teague  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shantel Mheirat  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OCTAVIUS GREEN  |  First Impressions 
Rating:
5.0

I have never had a bad experience with U-Haul. They have always been convenient and efficient. The only thing I would complain about is the condition of how the trucks run. Some of them need to be updated other than that it’s always a great experience.

FELICIA BROWN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nyesha Natt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole crawford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Jenkins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlotta Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario Moitas  |  Overall Experience 
Rating:
5.0

Keep up the good work

CARLET NOLEN  |  Overall Experience 
Rating:
1.0

The people in the store were very helpful however majority of the staff is very rude and unprofessional and in need of additional training. The location may not be a favorable location however excellent customer service should always be displayed. When we use uhaul we won’t say oh let’s find a better location that has better service we will definitely find a better company with the service that we desire.

PARIS DEBERRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

toya pink  |  First Impressions 
Rating:
5.0

Everything was well

Angela Rodgers  |  First Impressions 
Rating:
4.0

No one ever answered the phone when I called on numerous occasions. I had to drive up to the store to get my questions answered.

lennox evans  |  Overall Experience 
Rating:
3.0

Everything was fine except the card. It was not successfully accessed. The door kept getting stuck.

cassandra petties  |  Overall Experience 
Rating:
5.0

Great service quick and simple

Brittney Coley  |  Overall Experience 
Rating:
5.0

Thanks for your service,

Patrick Chavers  |  Overall Experience 
Rating:
5.0

A+

Scott Ralston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacqueline martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORENZO ALEXANDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaShawn Bradley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KANESHA PRYOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley Jones  |  First Impressions 
Rating:
5.0

Terrica at this location is always helpful and has great communication skills

Quindarious Everett  |  First Impressions 
Rating:
1.0

The management is rude Elizabeth Simpson Is dit's. Backful. Speaks poorly to her customers and clients when they need help and overall is ghetto fabulous

RAE GORDON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ashley goff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OSSIE BECTON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jodie Lucas  |  Overall Experience 
Rating:
5.0

Everything was fine very professional and knowledgeable overall a good experience

KENNETH LURRY  |  First Impressions 
Rating:
5.0

Im very pleased with this U- Haul facility.

Sarah Clevleand  |  First Impressions 
Rating:
4.0

Stolen items from my storage unit.

JAKENA SULLIVAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANJAIL FARMER  |  Overall Experience 
Rating:
5.0

I love the young lady they call her li bit she was off but she still help me with what I needed help with I mean she didn't leave until I got all the help I need and this lady didn't know me at all.

Tierney Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharita oliver  |  Overall Experience 
Rating:
5.0

I love it

Latrice Morris  |  First Impressions 
Rating:
4.0

Customer service experience was good overall. Storage unit was not cleaned prior to move-in. Very dirty upon arrival.

ALICIA LEVY  |  First Impressions 
Rating:
2.0

A few times the location was filthy. (I have pictures) The storage isn’t enclosed and several of my items dusty and full of beetles, roaches, etc. The donation center does not stipulate what is to be donated. Called me and tried to charge me $300 for leaving a refrigerator. The staff is very rude and acts as if I am a worthless customer after being a customer for over 2 years. No matter what I hope and pray to never be another customer. The manager isn’t accommodating and really should not be running any location.

LaTia Ross  |  Overall Experience 
Rating:
4.0

None

helen batchelor  |  Overall Experience 
Rating:
5.0

The staff here is amazing. The facility is well maintained. Every time I came either the floors were getting cleaned or the building was getting cleaned. It is well lit and I felt safe each time I came. On occasions when I had to go to office for minor little questions I always got service with a smile, there were always professional. I know staff goof off, joke around and blow customers off. But you wouldn’t know it from these guys. As soon as that door open whatever they had going on they made sure the customers had their full attention. How ever y’all train stuff for excellent customer service y’all need to share with other places cause these folks act like they don’t even want to be at work. Even if I came with a slight attitude about something else those smile make me forget and start cracking jokes with them. I gained a young boyfriend(at least that’s what I would call him every time I saw him 😂) a niece(who was always on point with my questions and helping me.) some nephews and a sister (that made sure I got the storage units and size I needed) all with a good sense of humor cause some days I’ll come with bags of jokes😉 Keep up the good work guys.

Kimberly Lytle-Boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Shuburte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra Rreed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRELL HENRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE LANDON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Twayna marshall  |  Overall Experience 
Rating:
3.0

My only issue is my card wouldn’t let me back in so by me getting off after office hours I can’t even put anything else in storage

Amber Knox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria ellis  |  First Impressions 
Rating:
5.0

Glad you are around

Michael Shaffer  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Donna Goss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kieonna stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iyauna Wilbourn  |  Overall Experience 
Rating:
3.0

There were times how security cards would not be working allowing us to get into our storage unit.And at this point. You had several people waiting outside for office staff to come and assist us.

glenn douglas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORENZO ALEXANDER  |  First Impressions 
Rating:
5.0

They helped with every need

Leona Hill  |  First Impressions 
Rating:
3.0

Trash all over the place and doors not working well

Joshua Gee  |  Overall Experience 
Rating:
2.0

Roaches everywhere

Ereka Tamayo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMMA FRANKLIN  |  First Impressions 
Rating:
5.0

We are very satisfied with the service and yes I will highly recommended.

lee jordan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario Bland  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberley Williams  |  Overall Experience 
Rating:
2.0

Unfriendly staff with attitudes! Get rid of your staff, they are unprofessional!

william carr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Mcdonald  |  Overall Experience 
Rating:
3.0

The only reason I’m giving an average rate is because in less than a year my storage rate went up twice. Otherwise I would have given an excellent rating.

N'Jema McIntyre  |  Overall Experience 
Rating:
3.0

Ghetto; constantly had to go to the desk because access card doesn’t work; doors @ the facility never work so it made moving in inefficient & complicated

MARLINA MCKINNEY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Murtis Hopson  |  Overall Experience 
Rating:
4.0

N/A

anthony avery  |  First Impressions 
Rating:
2.0

I am very frustrated about the fact that I have 6 emails saying that y'all are sorry to see me go and yet I did not close my account and the fact that nobody thought to call the person that's account was closed without their knowledge due to a employees mistake and when my husband was there and said something about it. that it was played off like it was no big deal and that it happens all the time and Im not okay with that as I could have lost all of my property due to an employees mistake and then we were asked if we wanted to pay on account that wasn't even in the system and nobody wanted us to go and even check our unit first

kortney peppers  |  Overall Experience 
Rating:
5.0

Friendly ,knowledgeable staff. Clean facility.

Sylvester watkins  |  Overall Experience 
Rating:
1.0

Horrible access into facility.

BRITTANY SHIPP  |  Overall Experience 
Rating:
2.0

You should take down the signs and taped off area for "donations" seeing that I had to make return trip to remove my donated items or be charged. Your staff should be able to figure out how to open units when latches are tight and not call the customer to "come open the door" or be charged. Raleigh location has the most arrogant, rude staff...they make small things such a big production and don't allow customers to finish speaking before rudely assuming the out come of the statement. Glad to be done with storage.

lisa tichenor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EYVONNE FORD  |  First Impressions 
Rating:
4.0

Fast friendly service

Fannie Davis  |  First Impressions 
Rating:
5.0

Everything went smoothly and was painless as possible.

JOHN KARNEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Brigman  |  First Impressions 
Rating:
4.0

The only concern I have is, a customer doesn't have accessibility to their storage unit 24/7. However other than that I definitely will refer friends and family to Uhaul because your rates are cheaper than your one of your competitor's. That's the reason I left. I had been renting a space from them for over ten years and there rates have doubled! Thanks Uhaul for not over pricing your Customers!!!

Angela STEWART  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TARYN BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetrious johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tammi Grogan  |  Overall Experience 
Rating:
5.0

Your the Best

andreka dixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

veronica norton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Caroline Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Israel Perez Araujo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alex newman  |  Overall Experience 
Rating:
4.0

Been with u-haul, for years, definitely enjoyed the stay, didn't agree at times with how many days you have before the late fees, I think it should change to a few extra days 😀, but other than that it was all good, definitely will use them again, on my next move. Sincerely Demetrius Price & Beverly Robinson

demetrius price  |  Overall Experience 
Rating:
5.0

Thanks for everything

Cassandra Rreed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taneka Bess  |  First Impressions 
Rating:
2.0

I had my 77-year-old handicapped mother with me and I by myself was loading a 15 ft truck with a car hauler on back and went to use the office bathroom which I did, I then sent my 77 year old mother in to use the bathroom and they told her that the bathroom was out of order. I then had to take her back inside with me to use the restroom. They also only had mattress carts and when I asked them about flat carts they told me they were in the facility somewhere and was no help, and offered no assistance on finding one. Their attitudes were disgusting.

Kathy Harrison  |  Overall Experience 
Rating:
1.0

Nicole Crawford has a nasty attitude with all the new employees. She also has access to customers storages breaking into them. She vandalized my unit 1140 after I was only employed 2 weeks at the location and I've always had a storage since 2019. Elizabeth Simpson don't care about nothing that goes on at her location. I told her specifically she is a nasty horrible rude manager.

CARNESHA ROBINSON  |  Overall Experience 
Rating:
5.0

Thank you

Edward Ballard  |  Overall Experience 
Rating:
2.0

No comment

MABLE HAYES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Tate  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jury Pugh  |  Overall Experience 
Rating:
2.0

I have had a few issues with the facility and I am second guessing my decision to move there. I was double charged for my unit, which I brought to the attention of the office staff the next day, I am not sure if the lady that helped me was new or just unconcerned but the issue is still unresolved. The main storage door was propped open so that anyone could walk in, there was not a lock in the unit, as I was told so I had to purchase my own lock for the storage unit, and there were bugs in the unit. Move in was not what I expected, disappointing.

Angela Donald  |  Overall Experience 
Rating:
3.0

I booked and paid for rental online but handled the final process in the store. It appears that my credit card was charged twice, above rental of the rental van I mentioned the duplicate charge to the young lady at the desk who seemed preoccupied and unconcerned. I was also told a lock would be in the rental storage area, it was not. We have never seen dollies available to help move items into storage, this was disappointing since it was one of the reasons we chose this location,

Angela Donald  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Juantonio Tatum  |  First Impressions 
Rating:
5.0

I feel safe when I enter in and out of my storage and my travel time is convenient Y

CARLET NOLEN  |  First Impressions 
Rating:
5.0

Thank you

Edward Ballard  |  Online Move In 
Rating:
2.0

Roaches and bad customer service. Poor door access.

Ereka Tamayo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Elmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lakesha hills  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hugh Grogan  |  Overall Experience 
Rating:
4.0

Skinny black girl had a very poor attitude. She answered the phone with such a bad attitude and wasn’t helpful at all.

Dericka Mason  |  Overall Experience 
Rating:
5.0

The property needs to be gated because of crime in the Raleigh area it just doesn't seem safe for the customer or staff that's why me and my family decided to move out of the storage the staff was great the prices are ridiculous and once again the property to me is not safe especially on the outside you guys need security asap

kynan redmond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashandra Rucker  |  Overall Experience 
Rating:
5.0

Overall experience was excellent easy move in , accessible and easy move out

Angela Barbee  |  Overall Experience 
Rating:
5.0

Very nice storage facility and even better staff to work with. The staff was always available and extremely friendly! Thanks Jon well done if I have a need again I will reach out and reference other friends and family

Tommy Wakefield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick Battle  |  First Impressions 
Rating:
1.0

The first day i came in the system was down , i couldn’t move into my storage they told me to come back The second day i came back they had no record of my reservation I had to make a new reservation, They gave me a card to access the building When i went to get my things to put in storage, the key card didn’t work . It kept saying access denied. They did not tell me about an alarm or access code . Poor communication horrible customer service

Tameshia Effinger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steven davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROXANA VAZQUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra peoples  |  Overall Experience 
Rating:
3.0

When I arrived to load my belongings into my unit, I could not access the unit. The floor had been stripped and the man there was very rude and asinine about the situation. He stated oh well you just going have to come back tomorrow.

Angelique Daniel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherise Byrd  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james mcgowan  |  Overall Experience 
Rating:
5.0

Staff was friendly and very helpful especially since I needed a additional storage unit.

Kimberly Lytle-Boyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON streeter  |  Overall Experience 
Rating:
4.0

I can’t think of the lady’s name that took care of me but, she was very nice and . Explained everything well. Give her a raise !!!

John Owten  |  First Impressions 
Rating:
5.0

Excellent service and professional

Marvis Rodgers  |  First Impressions 
Rating:
1.0

This facility has bugs real bad the alarm goes off when you open your storage room and they don't tell you that you have to use to card slides before entering the building.

RICKEY BURCHETT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stacie Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRY ANDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Boemecke  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

clayton Geans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kalandra Q Sykes  |  Online Move In 
Rating:
5.0

I light the saying of the storage and the price.

Beverly Bolden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDY MALONE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tamera Watkins  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lankcorya Roosevelt  |  Overall Experience 
Rating:
3.0

The units bees to be exterminated.. a customer brought roaches and they are in my unit.

Jamie price  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LAQUASHA LEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jurlanda pugh  |  Overall Experience 
Rating:
3.0

They could ask more questions about needing a first floor or drivable access

Miguel Linares  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia Baskin  |  First Impressions 
Rating:
5.0

Everything was good. Very helpful workers.

JACKIE JORDAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aria Brown  |  Overall Experience 
Rating:
2.0

I ran into some difficulties with the reservation of my storage unit. I paid for it with the clerk and was given a receipt, but the system didn't recognize my name when I attempted to access the unit a day or so later. Then, after being green-lighted to use the storage unit I paid for, I came with a moving team and a lock had been placed on the unit. It was after hours so no one was available inside to help me. I called the phone number and someone told me they were texting management to make them aware. It was a colossal waste of time and resources because its hard to get help to move and it was a HUGE inconvenience.

Christian Kirk  |  First Impressions 
Rating:
4.0

Stay 5 minutes from the U haul location pick truck up at 5pm when home get in truck at 6:30pm truck engine light comes on transmission starts stalling burning gasoline bad day.

JOHNNY AUGUSTER  |  First Impressions 
Rating:
3.0

Doors to enter storage facility was sometimes broke Doors may open but not close sometime I had to slide with my hands. A few times during business hours the doors we’re locked at every entrance. Floors are broken up with missing tiles causing a tripping hazard, trash always in front of doors. Trash heavy in parking lots and trash in the greenery by the wrecked & broke. Down U-Haul trucks. This location could use some attention. Didn’t feel safe when I was inside cause doors would not close and the next person entering may not be attentive like me and close the door like I had to do while I was loading or unloading. And with U-Haul as a company they don’t care how loyal you’ve been they don’t offer rewards or discounts to loyal customers. Had a storage for over 3 years and couldn’t get treated like that. Reserve trucks and auto transport they don’t show compassion you can reserve equipment and they not have it then they act as if you’re an inconvenience to them then after all the trouble of getting one you’d think they’d work with customer I was having truck trouble after I had to drive further to get an auto transport. I wanted to leave it in the town I took my car to. They said it’ll be a wrong destination charge. Never mind U-Haul didn’t have my reservation at the time and location that was confirmed then they wouldn’t wave the fee for leaving it at another U-Haul facility which they would of done had I checked one way. Meaning it wasn’t impossible it was very possible. Next time I get a storage and I will need one for my business I’ll pass on U-Haul. Until I see change this is not the company I feel comfortable giving my money to and please train employees on how to talk to customers. Just standing in line I see the interactions. Employees getting mad cause they change policy last minute didn’t apologize didn’t show empathy nothing but Attitude. Sounds like as long as money is being made U-Haul don’t care what’s inbetween to get it.

Terell Graves  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daphne Richmond  |  Online Move In 
Rating:
5.0

My move out date shows 08/29/2022 I moved out 07/30/2022

cynthia Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONIQUE NELSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacklyn Gatson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anitra thrasher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Hardee  |  Overall Experience 
Rating:
5.0

Na

mansour abdalla  |  Overall Experience 
Rating:
5.0

Awesome service

Eatheline Martin  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JACQUELYN JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

treshawnee brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raniko temple  |  First Impressions 
Rating:
3.0

Storage facility is hot! It’s supposed to be climate controlled but I was soaking wet while putting my things in the storage.

Kanesha Rollins  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela Barbee  |  First Impressions 
Rating:
1.0

I had the most inconvenient time here yesterday. The storage unit I originally paid for, wasn’t available and I had to force my entire bedroom set into a unit that’s too small. It seems that the staff is more worried about getting their hours and not providing quality services to customers.

Teddrick Jones  |  First Impressions 
Rating:
5.0

The manager was training someone and they both was friendly and helped me with the process they was very helpful

Stephanie Hayes  |  First Impressions 
Rating:
5.0

Thank you for your service a very , clean , and secured place

Davion Browning  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Britney holmes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances Wilson  |  Overall Experience 
Rating:
4.0

Staff was friendly and efficient. Storage worked, but I need a bigger storage room - like a 10x10x10.

PAUL TEAGUE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diquane aldridge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

casey acevedo  |  Overall Experience 
Rating:
5.0

Thanks 👍

Eddie Macon  |  First Impressions 
Rating:
5.0

Thank you all very much for everything

Carolyn Antoine  |  Overall Experience 
Rating:
5.0

The customer service was friendly and fast! Very much appreciate it!!

Shirlindria Franks  |  First Impressions 
Rating:
5.0

This location was great however location 3020 Lamar was very unprofessional I made a reservation 3 weeks ahead of time which was not honored I had to pay extra for gas because I had to keep my U-Haul an extra day and go father then I had anticipated

Michaela Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA WATKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracie anderson  |  Overall Experience 
Rating:
1.0

I rented the unit In a rush because I was moving out of town. By the time I was done loading my truck up to bring some stuff over, the office hours were closed, so it was late. I got to my unit and it had the former renter's lock still on it AND one of the foreclosure locks on it as well. I called customer service who reached out to the local manager. The local manager didn't answer so she left him a message. She also sent him an email and told me I would get a follow up. I got 0 follow up. I had to leave town the following morning and would not have time to stop by, so I assumed they would get it handled. Then I got a bill for another month. I went ahead and paid it knowing I would be back In a few days ago I could handle it then. I got in this last Sunday and was able to go by on Monday after work. The previous renter's lock was STILL there, the foreclosure lock was STILL there. So you had a month and a half to fix my access issue and NEVER did. The lady at the desk was nice when I went in though and she got my refund taken care of... she's cool at least.

David White  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shalonda Tucker  |  Overall Experience 
Rating:
5.0

Na

mansour abdalla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

takara gross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dumetria luellen  |  Overall Experience 
Rating:
5.0

No comment

CARLET NOLEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SID CLAYTON  |  Overall Experience 
Rating:
5.0

Thank you for providing the needed storage when I needed it.

Marilyn Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA JENNINGS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dallais Bond  |  First Impressions 
Rating:
5.0

Would use U-Haul again..

Crystal Davis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ursula Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERRY MATHES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james harris jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lesle simpson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharee Brooks  |  Overall Experience 
Rating:
5.0

Everything was a perfect 100 and very satisfied 😌, keep up the great work. The best I ever dealt with. THANKS AGAIN

Tonya Sample  |  First Impressions 
Rating:
5.0

The staff got me in and out with no problem….

Kearra Berry  |  First Impressions 
Rating:
5.0

She was so pleasant and knowledgeable. Beautiful spirit and a wonderful personality

SORAYA LIGGINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catina Journey  |  Overall Experience 
Rating:
1.0

Your storage facility due to the lack of security and surveillance cost me 23,000 worth of musical instruments that I cannot replace because some of them are one of a kind no I would never recommend y'all to a friend not only did y'all not help me in this situation I had to take things into my own hands and now your insurance company wants me to provide a incident report that's not my job I can go on and on and you can put my name out there too Joel Booker senior very dissatisfied customer and he also charge me for a month of storage when there's nothing in the unit

Joel Booker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol Houston  |  First Impressions 
Rating:
5.0

None

debra peoples  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kamarein robbison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shuntel Smith  |  Overall Experience 
Rating:
5.0

I Love this Storage and the Staff is Friendly, Helpful and has been a Blessing to me. The bathroom always clean and smell nice

brenda sanders  |  First Impressions 
Rating:
5.0

Very great storage and location

cheryl rutherford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terrence Coleman  |  Overall Experience 
Rating:
5.0

Good service

khadija talbi khawaja  |  Overall Experience 
Rating:
1.0

Was rented a fifteen foot truck when we got to Memphis there was a 5 x 10 unit , a full fifteen foot truck will not fit ina 5 x 10, so today I'm looking for climate controlled storage big enough for a fifteen foot truck, not fun

John Prescott  |  Overall Experience 
Rating:
1.0

My Storage was broken into they 2 flat Screen along with Several other items..and in the beginning they NEVER offered me Insurance...the little girls that worked there called me one morning saying my storage was unsecured and I KNOW WE MADE SURE IT WAS LOCKED THIS WAS AN INSIDE JOB! I WILL NEVER GET ANOTHER UHAUL STORAGE IN LIFE AND I'M GOING TO TELL EVERYONE I CAN SOCIAL MEDIA AND ALL! U ALL WILL BE BLASTED I AM SO OUTDONE AND HURT

tonda streeter  |  Overall Experience 
Rating:
3.0

I reserved a storage unit on Wed. 1/5, went to pay for reserved unit on Fri. 1/7. The unit I reserved was not available so I was sold a more expensive unit. I came back on Fri 1/14 and the access card did not work. My daughter went to inquire and was told the account was closed out that morning. I just paid for the unit only 1 week ago so there was no reason the account should have been closed. I received this email about a move out even though I have only just got the unit.

susan stamps  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delois Powell  |  Overall Experience 
Rating:
3.0

The saving grace for this location is Derrick Williamson. I spoke to him on Wednesday 1/5 and reserved an 8x10x10 unit for Friday 1/7. When I arrive I am told that there is no 8x10x10 unit available. I was offered a 5x10 or 10x10 even though I had a reservation. I asked if U-haul would honor the reservation price of $79 for a 10x10, but I was told no. I was upset, but Derrick Williamson was amazing. He worked hard to try and find an 8x10 unit and has extremely kind and helpful. Ultimately I have a 10x10 unit for $99 a month which is $20 more than I budgeted to pay. However when given a bitter pill to swallow, kind, helpful employees like Derrick Williamson make it easier. I would only recommend this facility to a friend because of Derrick Williamson. Otherwise my answer to that question would have been no.

susan stamps  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

veronica paige  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheadeeka Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawanda brodnax  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie Mabon  |  First Impressions 
Rating:
3.0

Good service

REGINALD KING  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charnice Turner  |  First Impressions 
Rating:
1.0

My things where stole I would never use U-Haul storage again mang.there steals and bogus

tiffany adkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie goins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea and David HOLMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario Moitas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natoya Stanley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debroah fuller  |  First Impressions 
Rating:
4.0

Prorate storage space usage. I used the unit for a 33 days.

Darryl White  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laterykah Austin  |  First Impressions 
Rating:
5.0

This was a pain=free experience on the business side. I am impressed with the ease of this transaction. Good Job U-Haul!

Nathan Gathright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mazel Lofton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Holt  |  Overall Experience 
Rating:
3.0

Staff was meh. The guy seemed helpful, but the lady who “helped” me acted like she didn’t want to be there. I explained I was frustrated bc I had a time with the truck and wanted the storage to be better. She was extremely dismissive and made me call corporate to try and get a bigger storage unit. The size of the truck they attempted to give me was not big enough. Then I get to the storage facility after driving 7 hours to learn the unit is a hallway with a door. My church member bought the 2nd unit bc I was told you didn’t combine units and there were no bigger ones available except in a bad neighborhood. I didn’t yell or act ugly and the lady just didn’t seem like she wanted to help me resolve the issue. I also asked her to check to make sure I didn’t get over charged. She stated once I turned in the truck she would be able to see my contract. I did and she gave me a receipt with $0.00 on it and said defer to the original one. I’m asking because I have no idea where it is. I just moved my life to another state in less than 2 days.

KALIA PIKES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacie Wallace  |  Overall Experience 
Rating:
5.0

Only problems were bc I forgot to slide the handle before I put lock on and gfs movers didn't even put it on, loved the staff, the other tenants and location, got to switch to 24 hr indoor access, or get more outdoor units, hauling that stuff back to 1802 almost gave me a stroke lol, great place!

DANIEL MCATEER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alitha Perry  |  Overall Experience 
Rating:
5.0

I love uhaul friendly people

Mickel Jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sharon Elmore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deadrick Sims  |  First Impressions 
Rating:
5.0

I really did not think it would be as easy as it was. Thanks U-Haul!

Nathan Gathright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne Moten  |  Online Move In 
Rating:
5.0

You need larger flat carts in your storage facilities on austin peay hwy memphis tn to move large items in and out of the inside storage units like sofas and triple dressers etc they will not fit your carts half of your stuff hangs of the cart creating a chance for damage just not a good fit it's a real problem thanks..

SHARRIEFF DILWORTH  |  First Impressions 
Rating:
3.0

The doors to the units weren't locked all the time. Often I didn't have to swipe my card to get in, when no one else was there. Also they didn't honor the free month of rental service that the phone representative said I would get.

lauren Allmeyer  |  Overall Experience 
Rating:
4.0

Do I qualify for the One Month Free promotion offered?

Darryl White  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica Bailey  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiffany Murphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

madolyn haynes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xavier Taylor  |  Overall Experience 
Rating:
5.0

I like doing business with you.

ALMA Love  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

densia jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandy scruggs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Green  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ORA WHITE  |  Overall Experience 
Rating:
2.0

I made reservations for a Storage which they did not hold for me.

ROBERT SMITH  |  First Impressions 
Rating:
1.0

This was the worst experience ever!!! I rented the unit online and that was easy… I get to the site and the organization of the numbers are plain crazy! The lady at the front desk was helpful. When I first got to my unit it was at the very back of the building with a large open area and the lights did not turn on. There was a lock on the unit, I thought “oh a lock comes with it”… I buzzed for the young lady and asked if she had the key for my lock… she replied “oh so this ain’t your lock? Is this your unit? I showed her my confirmation text and she apparently called another coworker or friend on her personal cell and asked if someone was coming in today and the person on the phone said “nah she not coming in today she works tomorrow” the young lady asked the person on the phone if the girl was coming to get her stuff and the person on the phone said “she was supposed to get it yesterday but she didn’t feel like moving it then she said she was coming today. The young lady informed the person on the phone that I was there and ready to move in and the person on the phone said just tell the lady to just come back tomorrow or we will call her when it’s ready.” The young lady turned to me and before she could repeat what the person said on the phone I asked if they had another unit and she said no, but you can come back tomorrow and hopefully she will have her stuff out. Needless to say that wasn’t an option with 2 trucks full of stuff in the rain!!!! I had to call all around the Memphis area and unfortunately was not able to find the size I needed and ended wasting gas, time, energy, and a lot more money.

April Epps-Carter  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

linda davis  |  Overall Experience 
Rating:
1.0

Your employees are incredibly rude an act very entitled had I known this previously I would have never chosen to use your facility.

Alicia Moore  |  First Impressions 
Rating:
1.0

The door hit my car and they want pay for damages

JENNY BYRD  |  Overall Experience 
Rating:
5.0

The ladies were so helpful and friendly thank u.

Kawanis Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eugene McNeal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TODD RYAN  |  Overall Experience 
Rating:
4.0

Nice work nice staff

jermaine halliburton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Sierra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ella Jackson  |  Overall Experience 
Rating:
5.0

Great staff

Alex Carroll  |  First Impressions 
Rating:
1.0

Uhaul overcharged me. Didn’t keep any promises. Customer service is poor. I’ve been using uhaul for 8 years and 7 moves. Will never use again!

KIMBEE O'NEAL  |  Overall Experience 
Rating:
1.0

Aug 3 am lady employee was extremely rude! This facility made me spend so much money to get my things out of your enclosed storage facility. I'm paying 229$ per hour and it took 5 hrs to empty two units. I'll never use U-Haul at this location on Austin Pea again!!! This design makes it impossible for loading and unloading. Everything must go on a cart down a long hall! Crazy design.

Georgeann Tennyson  |  Overall Experience 
Rating:
4.0

Everything was find

David Williams  |  First Impressions 
Rating:
5.0

I believe UHaul should be prepared to reimburse partial refunds for partial months usage. I paid on the 24 of July 89.00 and moved out on the 29, therefore I should have been reimbursed for some money. Another time Uhaul sent notice that if I paid before the due date my charge would not go up the additional $5.00, I paid immediately but of course I still had to pay additional money.

Doris Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ceroy Watkins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JACQUELYN JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Porcha Ingram  |  Overall Experience 
Rating:
3.0

I don't understand the usefulness of filling out the contract on line only to check in and have to answer the same questions at the check in desk. I also don't understand that I can make a reservation for equipment on line and then check in at the desk and find out that there is no equipment available even though I reserved it. Maybe you should start linking your equipment with the on line reservations.

RICKY KING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

G SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn Patterson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Rolanda Shaw  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lisa Chapman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAKIRA BRYANT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiara Streater  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre Laird  |  First Impressions 
Rating:
5.0

The young lady in the customer service department on site was very helpful, friendly and professional.

Pamela Brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

linda davis  |  First Impressions 
Rating:
4.0

The only problem I had was my lock was not in my unit and I had to go up to the customer service if I would have waited 15 more minutes the customer service office would had been closed

Acacia Hardin  |  Online Move In 
Rating:
5.0

The young man that registered us was very friendly and helpful!

William Kenwright  |  First Impressions 
Rating:
5.0

Moving kids from college with all their stuff is no joke! She came back home with more stuff than she left with. I realized I didn't have room at home for her stuff!!

MARY TATE-EVANS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAYA KNIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eboni Bolton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andre cargo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

audra thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven hedgecock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario Felix  |  Overall Experience 
Rating:
4.0

Dallas Herron was GREAT! I had t ok geg a storage unit unexpectedly and he was very attentive to my needs as well ad being very professional & personable. He may my experience very easy. Thank you

LAWANDA GRISHBY THOMPSON  |  First Impressions 
Rating:
4.0

The keypads to access the building kept flashing that I hadn't checked in, even though I had spoken to the agents in person

Dennis Freeman  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

QUIVANDRA KIRSTA LAWSON  |  Overall Experience 
Rating:
5.0

Very clean

Donna Pruitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Owten  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenneth carmichael  |  First Impressions 
Rating:
1.0

I have not been able to locate my unit yet and I couldn’t get anyone on the phone. But I’m back today so let the hunt begin

Rasheena Martin  |  Online Move In 
Rating:
4.0

I was unable to check into the facility. The young lady who helped me was kind and helpful, but forgot to give me some items I purchased, like a mattress bag and lock. She was otherwise accommodating. I do find I am in need of more information with regard to checking into the storage facility. My card was denied access.

Christian Kirk  |  First Impressions 
Rating:
5.0

Clean Friendly Staff will keep me coming back

Fay Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dejonae Perez  |  Online Move In 
Rating:
5.0

I had a little problem getting in. I waited till they opened. The young lady was very helpful, didn't have a attitude. Good customer service.

Danita Love  |  Online Move In 
Rating:
5.0

Assistant Manager was the best!!!

DARRIUS NEVELS  |  First Impressions 
Rating:
5.0

U-haul personnel was very friendly and understood my needs right away. They were very helpful and addressed all my concerns

Miguel Alvaro  |  First Impressions 
Rating:
5.0

Some of the storage doors did not have numbers and two staff members were kind enough to help me find the proper storage unit.

Herbert Handy  |  First Impressions 
Rating:
5.0

Everyone was very helpful and friendly

Donna Pruitt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

timothy lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Sims  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharee Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracy dunn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamikyo Foster  |  Overall Experience 
Rating:
5.0

❤️❤️❤️❤️❤️

LaNedra Coleman  |  First Impressions 
Rating:
4.0

The only complaint I have is the manager was very rude and did not make herself available to customers. However, the employees were helpful and the indoor unit I rented was kept at a comfortable temperature and remained bug/rodent free.

April Gathright  |  Overall Experience 
Rating:
2.0

The unit I was assigned to had another person’s things in it. Instead of evicting that person from the unit or taking the things out, I was forced to pay more for another larger unit. I reserved my unit 3 weeks in advance. I almost didn’t get another unit, as there weren’t many options. By luck, the larger unit was found. Even though I reserved my unit 3 weeks in advance, I was almost turned away with all my belongings. Luckily the workers were kind about it, but this was not my fault and it felt like I was being punished for someone’s inability to do their job.

Tyler Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SID CLAYTON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

katherine hodge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamill phelps  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONNA CARTER  |  First Impressions 
Rating:
5.0

Very friendly an helpful

tiffany adkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya Dunn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

april tidwell  |  First Impressions 
Rating:
5.0

Alaysia Howard (sorry if i mispelled her name)was very knowledgeable and very patient, she was Informative of her job. She answered all of our questions and even made a few suggestions. She made effort to make us feel comfortable about the decision we were about to make. Thanks for the great customer service.

KAREN CHAMBERS  |  First Impressions 
Rating:
4.0

Your Hot Springs, AR facility was not user friendly. I was told I could not come in the building. I had to finish the contract over the phone from my car! When that didn't work your employee made several trips from her office back and forth to my car and we finally were able to leave for Memphis. We were told that the dolly we paid for was not available and were asked to pick it up from another location. We were short on time and did not go by the other location. Your Memphis employees were very empathetic and gave us credit for the missing dolly and were very helpful with our check-in. But I was a little surprised by the $95 rate. The rate quoted over the phone was $39. I found out just

Mark Strawn  |  First Impressions 
Rating:
5.0

I love this company. Staff is competent and professional.

AMANADA Burns  |  First Impressions 
Rating:
5.0

Great place

kenneth gielda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rozunia Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jo carol pratt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Schmid  |  Overall Experience 
Rating:
4.0

Other than a hiccup with one of the managers the staff was very good.

Donna Bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jebrea Crawford  |  First Impressions 
Rating:
1.0

Some of the employees were nice and helpful, but no.

shannon jeans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARNESHA ROBINSON  |  First Impressions 
Rating:
5.0

professional and courteous staff /

EDDIE THRELKELD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willie jackson  |  Overall Experience 
Rating:
3.0

Why did uhaul send me here ? I wanted someplace alot closer to Arlington, tn . Uhaul's website sucks big time. If there were a rating to getting the run around uhaul would get 10 out of 5 stars. You did not have a 20x10x10 storage available that I reserved . You only had a 10x10x10 unit a 2 5x10x10 units bad taste in my mouth for that.

Donald Sparkman  |  First Impressions 
Rating:
1.0

My mattress was ruined by a water leak that apparently “management “ wasn’t aware of.

Shelia Staples  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ollisa Meadows  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Johnson  |  Overall Experience 
Rating:
5.0

Nicole was very knowledgeable and nice. She helped me get in and out.

Andrea Tate  |  First Impressions 
Rating:
5.0

The automatics doors to get in was not working and make difficult to get in/out with heavy stuffs.

VICTOR DAVILA CABANAS  |  Overall Experience 
Rating:
5.0

Great customer service

Steven Jordan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karmen Jones  |  First Impressions 
Rating:
5.0

N/A

Helen Crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

demetrius price  |  First Impressions 
Rating:
5.0

I am so glad that Uhaul had the storage and truck at the same place. The storage units were great!

Todd Smith  |  Overall Experience 
Rating:
5.0

Everything was very professional and pleasant. Thank you!!!

patricia spencer  |  Overall Experience 
Rating:
1.0

Unit was wet all my items got wet and there was bugs everywhere I basically lost everything.

Jarvis Morris  |  Overall Experience 
Rating:
5.0

All of your staff are extremely friendly, knowledgeable, and hard working

Josselyn Morris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAMONEAKE MACON  |  Overall Experience 
Rating:
3.0

The young lady was rude didn't wanna help me with anything kept giving me the run around. Until I found the young man to help me he was awesome but the young lady named Nicole's was very very rude she needs to work on her customer service skills.

Chasity Mathis  |  First Impressions 
Rating:
5.0

The facility was BIG and spread out. Everything was good. The lady at the counter and the manager were very helpful and courteous.

Todd Smith  |  First Impressions 
Rating:
5.0

Hey my name is victory butler it was my first time in the store an the lady at the front desk was so good to me an everyone that came in the store but the most thing that I liked was that she made sure that the Customers were happy an Satisfied an she was really Respectful an she didn’t have me wait along time I was in an out her name is ALAISHA HOWARD #771078 I rate her as a 10

VICTORY BUTLER  |  First Impressions 
Rating:
5.0

Probably 1 of the experiences ive had with uhaul...thank ya! No Stress this time...Beautiful Thing...there!!

tracy smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda Richardson Westbrook  |  First Impressions 
Rating:
5.0

Thank you Kisha so very nice austin peay store.....

vicki griffin  |  First Impressions 
Rating:
1.0

The staff at this facility were so rude and disrespectful. Manager never available when I had a complaint. Young people are so unprofessional, and the company should require more training, when it comes to customer service. Even if the customer is not right they should not argue with them, especially in front of other customers. If I could, I would not give this facility 1 star.

Brenda ellis  |  Overall Experience 
Rating:
4.0

New facility with friendly staff that assured my move in process was a pleasant experience.

Teresa Ward  |  First Impressions 
Rating:
5.0

The agent Z was extremely helpful and pleasant.

shannon jeans  |  First Impressions 
Rating:
5.0

The manager was really nice and gave me great information she actually got me to leave my current storage place and get one with her she was great. She's also printed out information with no problem

tiffery irvin  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shanta Williams  |  First Impressions 
No reviews have been submitted for this location.

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