Customer Reviews for U-Haul Moving & Storage of Radcliff

1,653 reviews

501 W Lincoln Trail Blvd   Radcliff, KY 40160

(270) 351-2355

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(270) 351-2355

501 W Lincoln Trail Blvd
Radcliff, KY 40160

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service/location Clean Friendly

Wimer Morales Gomez 
Rating:
4.0

Customer did not leave a comment.

Jeff Biehle 
Rating:
5.0

Drop off staff was very helpful

carlos diaz 
Rating:
5.0

Nothing just continue doing what you do.

William Jenkins 
Rating:
1.0

I was originally quoted $685 for my rental. I put in the correct mileage and equipment when making this reservation. When I went to do my express check in the rate jumped to $800. I called the 1-800 number and a girl named Ashley said on a recorded line that she found my original quote and it would be honored and if it didn't change her or "Mike" could fix it. I called back after I seen no change on the reservation and another gentleman confirmed on another recorded line that it was only the "dot com" that was being slow and that I indeed would be charged my original quote upon arriving at the location. When I arrived the day of my rental, the manager had heard nothing of this and it was too late for me to rent elsewhere so I took the equipment in hopes that Ashley wasn't lying to me and there just had to be a mistake. I called back and I was treated like I could not count and they just couldn't understand why I didn't grasp that the $800 was cheaper than going with a normal rental and $0.89 per mile. I understand why it's cheaper to go with a weekly rate and $0.49 per mile, but it was NOT cheaper than my original quote which was CONFIRMED on a RECORDED LINE. I dont know what it was charging per mile, but a glitch in YOUR system is NOT my problem. That quote was my deciding factor to go with uhaul and not Penske. You waited until I couldn't make another reservation with another company and robbed me. I was belittled and treated like an idiot in front of customers at the location and on the phone. I have never had a more negative experience with a company ever. I will be reporting you to the Better Business Bureau and will never recommend you again. I will get my money.

Thomas Gibson 
Rating:
5.0

Customer did not leave a comment.

SHARON CLAYTON 
Rating:
5.0

Excellent customer service and care demonstrated by the entire Team!

Terri Clavon 
Rating:
5.0

Customer did not leave a comment.

Hope Runyon 
Rating:
5.0

The folks at this location offered great service and help with things that made my tow work well.

Mark Shouse 
Rating:
5.0

I'm from Vegas and this uhaul here in little Ole Radcliff is 10 times as large. Impressive.

DOUG MORNINGSTAR 
Rating:
3.0

The appt setup was easy, the drop off was quick and the hitch installation was done well. However when we tried to pay and pick up my truck, a young girl waited on us and even though she had a UHaul shirt on and asked if she could help us, she got flustered and kept texting someone. She wasn't giving us much info other than she hates it when he's not here (manager, owner, ???) and that she's never here. Another associate asked if he could help her and she said she was figuring it out in a rude way. She did say she was sorry, but laughed when she said it. After about 10 minutes or so we finally were able to pay. I was told to go check and make sure everything was good, I had to go back in because the pin and clip was not in my truck. She tried to help me, but didn't know which one to give me so me and another associate had to go back out and get my paperwork. I then had to follow him back in to get the pin and clip. Everything was good up until we arrived to pick it up and pay. I may recommend this place, but I'll be certain to let them know about the ordeal we had pickjing it up.

Jeff Bowman 
Rating:
3.0

Customer did not leave a comment.

Latasha Steele 
Rating:
5.0

We were so very pleased with how well our storage items were kept safe, secure, and clean. There was no evidence of rodent or spiders in our climate controlled units! Highly recommend this business to future customers!

Joseph Baker  |  Overall Experience 
Rating:
5.0

When I went to check in before store hours, I pretty much had to re-enter my information again. It was very tedious considering it took about an hour. Also the check engine light was on. It made me nervous but thankfully the truck worked perfect! Other than that, no complaints! My first time ever renting a u-haul and I very much enjoyed it.

Mason Butrum 
Rating:
5.0

Customer did not leave a comment.

Chad Blankenbeckler 
Rating:
5.0

Customer did not leave a comment.

Dennis Beams 
Rating:
5.0

Don't change anything. Lady who initially helped me with getting the trailer and hitching it up was very nice and helpful. Gentleman who helped get the trailer off my vehicle was prompt and eager to help despite it being early in a Sunday morning.

Lee M Pickren 
Rating:
5.0

Great customer service

james Absher 
Rating:
5.0

Customer did not leave a comment.

Barney Burr 
Rating:
5.0

Outstanding customer support.

Brenda Bishop 
Rating:
3.0

Customer did not leave a comment.

GRADY ALLRED 
Rating:
5.0

Customer did not leave a comment.

Franklin Todd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Hooker 
Rating:
5.0

Customer did not leave a comment.

Austin Warfield 
Rating:
5.0

Customer did not leave a comment.

Alexander Brown 
Rating:
5.0

I found this place to be well maintained. The people working there were friendly and helpful. The place was nice and clean. I had a great experience there and would highly recommend it to anyone looking for a place for storage.

Anna Sutherland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan May 
Rating:
5.0

Meaghan was awesome!!!

Richard Davis 
Rating:
5.0

Give a military discount to local rentals.

Thomas Postlewait 
Rating:
4.0

Customer did not leave a comment.

MARTIN ARCILLA 
Rating:
4.0

Customer did not leave a comment.

Christopher Reynolds 
Rating:
5.0

Meaghan was awesome!!!!

Richard Davis  |  First Impressions 
Rating:
3.0

Clean your vehicles make sure they have the right working parts on them you need new shocks need new interior cleaner guys and basically you need a whole new truck

Amanda Gibson 
Rating:
5.0

Customer did not leave a comment.

David Simpson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theophilus Abner 
Rating:
4.0

Easy. No issues

RICHARD SCOTT 
Rating:
5.0

Customer did not leave a comment.

David Smith  |  Overall Experience 
Rating:
4.0

Make the cut out more precise and cleaner cut. The opening on mine is off center and jagged. I normally wouldn't care but the vehicle is brand new. But it's too late now. Also communicate with the customer as to where the wiring harness is located so you don't have to return to find out. Other than all that everyone was very nice and the lady who cleans up everything works really hard and never sat down even while wearing a cam walker boot. Employees like that are very hard to find.

Michael Cetta 
Rating:
5.0

The staff at this location are so nice and helpful!

Dawn Cash 
Rating:
5.0

Customer did not leave a comment.

JAMES NOLAN 
Rating:
3.0

Double check your mileage against theirs they wanted to charge me 72 miles when I only went 42 for a local haul but they corrected their mistake and all was well

Janet Welch 
Rating:
2.0

Felt like i was setup truck wasnt right the representative still bargain to approve it if something would have happen to truck he wouldnt have been able to prove it i was uncomfortable. Even though things returned back safely the representative in the store James made me uncomfortable

STEVEN COX 
Rating:
5.0

Customer did not leave a comment.

virginia koudakis 
Rating:
3.0

Customer did not leave a comment.

Margie Chapman 
Rating:
5.0

Great customer service at fair prices. Installed hitch in about 1 1/2 hours. Will be back to visit them if I need anything else for towing stuff. Thanks again folks.

Lewis Messer 
Rating:
5.0

Customer did not leave a comment.

Marion Phinazee 
Rating:
5.0

Customer did not leave a comment.

Jennifer Ellis 
Rating:
3.0

Customer did not leave a comment.

Fawn Upright 
Rating:
5.0

Everything was great.

Tim Keifer 
Rating:
5.0

This was a good experience

Shawn Seymore  |  First Impressions 
Rating:
5.0

I can think of nothing. Everyone is very friendly and know their job.

Jerry Cooper 
Rating:
4.0

Customer did not leave a comment.

Ronnie Williams 
Rating:
5.0

Customer did not leave a comment.

Robert Hornback 
Rating:
5.0

Customer did not leave a comment.

Kimberly Oliver 
Rating:
5.0

Very professionally operated facility.

Stephen Fisher 
Rating:
5.0

Customer did not leave a comment.

STEWART STILLMAN 
Rating:
3.0

Customer service representative came across as bothered and irritated as if I was inconveniencing her.

Andre Rodgers  |  Overall Experience 
Rating:
5.0

I will certainly recommend services at the Radcliff location

Phyllis Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felix Lassus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felix Lassus 
Rating:
5.0

Awesome service!

Richard Davis 
Rating:
5.0

This is the best U-haul location I've ever worked with, bar none.

Christopher Thielenhaus 
Rating:
4.0

Customer did not leave a comment.

Gabriel Cerpa 
Rating:
5.0

Excellent

RIcardo Jimenez 
Rating:
5.0

Customer did not leave a comment.

Brandye Jones 
Rating:
5.0

I was impressed by the staff's professionalism and expertise. They made the rental process smooth and hassle-free. The store and the truck were both neat and tidy. It was a great experience overall. I highly recommend this place and I would use their service again if needed.

Nancy Turner 
Rating:
5.0

Rent out trucks that the average person can actually see where they are going. I didn't like the placement of the headlight and other buttons and knobs.

michael fitch 
Rating:
5.0

Customer did not leave a comment.

David Hooker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodolfo Liriano 
Rating:
5.0

Customer did not leave a comment.

Kim Cameron 
Rating:
3.0

Customer did not leave a comment.

Jackson Mcguire 
Rating:
5.0

Customer did not leave a comment.

Alexis Miles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandy Moore 
Rating:
5.0

Customer did not leave a comment.

Shania Barnes  |  First Impressions 
Rating:
5.0

Always had wonderful customer service at the Radcliff location. Great communication. Clean facility. Would recommend to anyone needing storage in the area.

Naomi Irwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANNON COLEMAN 
Rating:
5.0

The customer service is impeccable. It makes movin days much more easier.

Teresa Williams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHAD MOREILLON 
Rating:
5.0

Always a professional service and very helpful and friendly. Mike and the crew are amazing

Michael Thompson 
Rating:
5.0

Friendly, courteous, and excellent customer service.

Kamonwan Chantarojwong 
Rating:
5.0

The lady at the front desk was nothing short of amazing, friendly, kind, and a blessing. Her personality was very welcoming and I would go back anytime.

Latoya Copper  |  First Impressions 
Rating:
1.0

The guy hooking up my hitch fell out, literally. The women working hooked it up working in the office, which came undone on the highway (was not safe at all) have not yet heard back about my complaint

Nichole Rae 
Rating:
3.0

Make sure that the latches are working properly on the back of the trailer

Mildred Miller 
Rating:
5.0

Customer did not leave a comment.

Tommy Dean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Marrow 
Rating:
5.0

They were wonderful in Radcliff, so helpful and kind. Our rental was ready for us when we arrived at 8am and everything about picking it up couldn't have been better.

Robert Richmond 
Rating:
4.0

Nothing

Steven Neal 
Rating:
5.0

Customer did not leave a comment.

Xzavier Daniels 
Rating:
5.0

Customer did not leave a comment.

Brian Gorman 
Rating:
5.0

Customer did not leave a comment.

Jack Partin 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Armstrong 
Rating:
5.0

Customer did not leave a comment.

Juan Mateo 
Rating:
5.0

Customer did not leave a comment.

Kayla Sayenga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken thompson 
Rating:
1.0

Have what was requested and reserved available for customers at the time it was reserved for, what is the point of making a reservation if you are not going to honor it? When a substitution is made for a LARGER more cumbersome and costly to operate vehicle that was not needed or requested a monetary reduction for added fuel expense should be appropriate and was asked for and refused. after agreeing to switch I looked at the vehicle and requested a return to original with no response. Service was horrible for a repeating customer whom you have lost.

Allen Setne 
Rating:
3.0

Customer did not leave a comment.

Jennifer Gehlhausen 
Rating:
5.0

Customer did not leave a comment.

wendy ringle 
Rating:
5.0

Rental was easy and I was on my way in no time. Always have a good experience at this location. Would rent again from this location.

SHANNON FOSTER 
Rating:
5.0

They were great in every way.

Darahlee Hughes 
Rating:
5.0

The U-Haul in Radcliff, Ky ensure you have all the information needed for the job in which you need. Customer service was great, curious, polite and eager to help. I very much appreciate it!

Carolyn Carpenter 
Rating:
5.0

Everything was easy and quick. I have no complaints. Great customer service and fair price.

Steven Bouchard 
Rating:
5.0

I and so happy with all the servis that I get with all the staff each time the I used. Uhaul. At this place there the best thank you all god bless

Charles Rakes 
Rating:
5.0

Customer did not leave a comment.

Jeramie Kramer 
Rating:
5.0

Customer did not leave a comment.

Cameron Vaughn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Victoria Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Morris 
Rating:
5.0

I was very happy with my truck rental. Mike keeps a very tight shop.

Paul Smith 
Rating:
4.0

Customer did not leave a comment.

Richard Bartosh 
Rating:
5.0

The service was excellent. Above and beyond.

Matthew Moroney 
Rating:
5.0

Customer did not leave a comment.

Joseph Blanford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darren Johnson  |  First Impressions 
Rating:
5.0

Quick and easy process

Donald Henderson 
Rating:
5.0

The folks working get a A+ for making everything a great experience.Thanks Chris stavropoulos

Christopher Stavropoulos 
Rating:
5.0

Customer did not leave a comment.

KANESHA GREEN 
Rating:
5.0

Customer did not leave a comment.

Holly Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Sifferd 
Rating:
5.0

I thought the service was in great timely manner, the people were pleasant to deal with. It was raining when I dropped off trailer- only thing I didn’t like… thanks

John Lafrenz 
Rating:
5.0

Able to reserve storage unit while in route and everything went very smoothly.

john murphy 
Rating:
3.0

They didnt know where to unload. I spent 45 mins “on their time”, to park.

Eric Moore 
Rating:
5.0

None

Lee Davis 
Rating:
5.0

Great team, Sandra was amazing.

Joanne Modeste 
Rating:
4.0

U-Haul's on-line system sent me to a site that didn't have any record of the reservation for their location, and in specific, did not even have the trailer that was confirmed and paid for the evening before...for that location! The staff at the U-Haul owned site (where I ultimately found, nearby), did have the equipment, and the staff was quite helpful. Ultimately I would say that the people I dealt with were excellent (pick-up and drop-off), however, the reservation system is NOT to be depended upon. A failing grade for this.

David McGovern 
Rating:
5.0

Excellent customer service and equipment definitely recommend to anyone in need to move items or move locations.

Saundra York 
Rating:
5.0

Customer did not leave a comment.

William Blackmon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justin Slone  |  Overall Experience 
Rating:
5.0

Fast service and easy instructions.

Jason Smigelski  |  First Impressions 
Rating:
5.0

Fabulous customer service.. I would recommend them for all your storage needs.. Thank you.. Have a good and blessed day..

Wanda Graham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Hayes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tommy Dean  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Fike  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

linda lippert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakysha Jackman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES MCKELLAR  |  First Impressions 
Rating:
5.0

I had one of the best experience with the Radcliff Uhaul staff and location. Mike, the manager, Michelle, Jeremy and James were very professional, respectful and had the best customer service any customer could ask for. The location was very clean and they were very helpful with all my needs throughout my time with this location. I would recommend anyone to come and use this location for all the services they offer. Excellent staff. I could not ask for better service ever.

Catherine Blevins  |  Overall Experience 
Rating:
5.0

Their really great staff and are willing to help those in need

Ariel MERCER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tomekia Myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmie King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie Hundley  |  First Impressions 
Rating:
5.0

Mike the Manager is Awesome 😁👍

Melanie Hundley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA HOOKS  |  Overall Experience 
Rating:
5.0

The staff always professional and friendly. This facility would be my first choice, if I needed to store my property in the future.

Tina Hicks  |  Overall Experience 
Rating:
4.0

Floors need to be leveled down. Make it ether concrete or laminate. As of now it is kinda bumpy ride shakes loads that can slide and fall.

Sergey Gorbunov  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dion Roberts  |  Overall Experience 
Rating:
5.0

Can't say enough amazing things about the place the works went beyond there job to help and everyone that walk thru the door .I love this place the workers the kindness that was shown to me I'll never forget your worker .I was treated like I was family. To all army 💜 families this is the places to come in Radcliff next to police station thank you'll again for treating me with ki dress and ❤️ 😍 💖 ❣️ 💕 💘

Tamarah Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya Crawford  |  Overall Experience 
Rating:
5.0

James was the best person I’ve ever seen in customer I really think that he would do a lot for the company

Kevon Yates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leandra Estes  |  Overall Experience 
Rating:
5.0

Very nice facility and staff.

Steven Timmons  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mayra Rodríguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Brashear  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COREY TROY VANDIVER  |  Overall Experience 
Rating:
5.0

Manager, Mike Philips and staff employee Jeremy Porter customer service, support and assistance was exemplary, outstanding and above PAR!

DR BUMPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Bouchard  |  First Impressions 
Rating:
5.0

This was a hard move and I don't what I would have done without the kindness and understanding of both uhaul truck and uhaul storage place from my heart I thank you all of you'll

Tamarah Anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anton Powell  |  First Impressions 
Rating:
5.0

Staff are knowledgeable and the facility is clean and well kept.

KRISTINE SPEED  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Baldwin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tera Williams  |  Overall Experience 
Rating:
1.0

Where I come from, the customer is always right, at that facility the customer is ALWAYS WRONG, I will NEVER be back

Jason L Peacock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Tyson  |  Overall Experience 
Rating:
5.0

As usual, the Radcliff u-haul experience was fantastic! I walked in a few minutes after they closed to see if they would help me still because I lost track of time while moving from one unit to another. Mike didn’t hesitate for a second to close out one the old unit and help me out.

Bryan Sorrows  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lincoln Charles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Hayes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jude Keelan  |  Overall Experience 
Rating:
5.0

The staff & the manager Mike have always been very gracious and accommodating. I could not ask for a better storage unit to have my household things due my change of my lifestyle in getting a divorce. The best Uhaul and staff ever.

Catherine Blevins  |  First Impressions 
Rating:
1.0

Checked out 21 days earlier and ask if I would be prorated and was told no. I then said I will put my lock back on unit and was told I couldn’t and I would have to do another contract. Situation came up that I didn’t need storage, because we were staying in our home for now. I lost out of 21 days that I paid for and you’re making money on my mis fortune.

Victor Oravec  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Hindsman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julie Kruger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zalette Woodfork  |  Overall Experience 
Rating:
5.0

This storage facility was well maintained and incredibly clean. The staff was always helpful, no issues over 3 years.

Domeca Newsome  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason Hewitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Shacklett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NELSON STEINKE  |  Overall Experience 
Rating:
3.0

I loved the lady who helped me check out but they just seemed really short staffed. While nice and very friendly, the two staff members there definitely seemed overwhelmed. Overall they probably need some more employees to be scheduled

Zabriya Gavin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaleshia Williams  |  Online Move In 
Rating:
5.0

So nice to have a climate controlled facility. The workers were all fantastic and the lady that cleans the interior of the facility does a great job!

Byron Bartosh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarran garrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor Stinson  |  Overall Experience 
Rating:
5.0

I will diffantly use this storage place again. The best place I have ever stored my belongings at. I felt that my stuff was secure and safe.

SHERRIE BAKER  |  Overall Experience 
Rating:
4.0

For the outside storage units they should be accessible 24/7.

Angelea Ulvi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Dixon  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dakota Massie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chester Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakeshia Woods  |  Overall Experience 
Rating:
5.0

Everyone was awesome

SHERRIE BAKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Murphy  |  First Impressions 
Rating:
5.0

Jeremy was very cordial and quick with service

larry hyde  |  First Impressions 
Rating:
5.0

Thank you for everything you all do!!!

Penny Duncan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarissa Simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dewayne hall  |  Overall Experience 
Rating:
2.0

The unit I had had an access point to the roof right above my unit. Paint chips from that area fell into my unit. At some point during my 2 yr rental it leaked water. I was unaware bc the light isn't that great in that area and didn't noticed until I moved out the unit. Everything else about the place was great.

Kaleisha Dobbins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan Lana  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia Crooms  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Issac Coty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn Young  |  First Impressions 
Rating:
5.0

It takes no time limit to pull funds out of your account to pay for services, yet takes FOREVER to return the funds back into an ex-customers account. Now why it that?

Greg Richter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Crawford  |  First Impressions 
Rating:
5.0

Customer service is always amazing

Aumbrea Sanders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Wood  |  Overall Experience 
Rating:
5.0

Staff is very nice and helpful. Highly recommend.

RITA HALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawna Lindsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ericka McRae  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Dovelle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles applegate  |  First Impressions 
Rating:
5.0

I love y'all and i will use y'all storage again in the future thkz!!!

Efrem Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH SALTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYLE DUSENBURY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Priddy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Reese  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim Smith  |  Online Move In 
Rating:
5.0

They are the greatest. Everyone at U-Haulbis so patient and will work with you as long as you keep them up to date.

Stephanie Webb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Coffman  |  Overall Experience 
Rating:
4.0

Thank you for your service

Stephanie Chapman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daphne Bradley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonja King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Iwaniusz  |  First Impressions 
Rating:
5.0

Excellent customer service staff was pleasant anytime I needed assistance.

Porsche Grayson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

freddy wilder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Alexzander  |  Overall Experience 
Rating:
5.0

James was extremely helpful. Great customer service.

Daphne Bradley  |  First Impressions 
Rating:
5.0

Well maintained facilities & friendly staff, would recommend and use again

Ashley Waite  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Doffney  |  First Impressions 
Rating:
5.0

The staff is great!

Helen Newsome  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Graham  |  Overall Experience 
Rating:
5.0

I still have to get my card to work and code to work

Dominck Roberson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebeccah Holt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shyla Stribling  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful they also informed me that I left an item in the truck. They had items ready for pickup thanks U-Haul storage and Radcliff Kentucky

Sherry McFarland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valricka Ffriend  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Rose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Johnson  |  Online Move In 
Rating:
5.0

Convenient and clean

Geslia Owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavita Wilson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Xander Holmes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FREDERICK MEDCALF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BLACKMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cierra Thomas  |  Overall Experience 
Rating:
5.0

The gentlemen at the counter were superb. They helped me upgrade my unit and gave me good information about the facility and services. top notch crew!

KYLE DUSENBURY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomekia Myers  |  First Impressions 
Rating:
5.0

Great staff especially James @ Radcliff Lincoln Trail site very helpful

Gloria Wallace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANNE WEEKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hulanda Prince  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willard Lang  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Rose  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetrius Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Edwards  |  First Impressions 
Rating:
5.0

Sandra made this quick and easy! Thank you sooooo much!!!

Charlotte Kurth  |  First Impressions 
Rating:
5.0

Moving with Uhaul was amazing this trip. Also used a store unit that was available and clean. Easy access and friendly service from the staff! Highly recommended.

Nate West  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geno Merriweather  |  Overall Experience 
Rating:
5.0

Super place! Staff was wonderful and helpful. Facility was very clean and I felt very comfortable being there. Definitely recommend this place for storage needs 🙂

Nancy Gower  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN FLEET  |  Overall Experience 
Rating:
5.0

I'm afraid I didn't get their names but the man and woman you have working in the front office are beyond helpful and friendly. It was a true pleasure to deal with them and I have to say that it was, by far, the best experience I've ever had at U-Haul. The gentleman checking in my truck was also very friendly and helpful, as was the woman custodian. We rented an inside unit and everything was amazingly clean from the bay to the hallways to the unit itself. Everyone made sure they were available and all questions were quickly answered. You have a great team and should do everything you can to keep them around.

Barbra Justice  |  First Impressions 
Rating:
5.0

Don't change.

Annette Charlton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence Butler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin Schultz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Godesa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rose Austin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Majd Al awamleh  |  Overall Experience 
Rating:
5.0

Great service.

Deborah Goulart  |  First Impressions 
Rating:
5.0

I always enjoy my experience at that uhaul facility

Mike Spence  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan kinder  |  Overall Experience 
Rating:
5.0

Staff is always friendly and very friendly

Kelly Bartlett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bhavesh Patel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler lay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SPENCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REMECO GAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LEFAVOUR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Adams  |  First Impressions 
Rating:
3.0

Units are very pricey

Kortney Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Beeson  |  First Impressions 
Rating:
5.0

Excellent service

edward claudio  |  First Impressions 
Rating:
5.0

Great experience! Will use them again!

DENISE BARNES  |  Overall Experience 
Rating:
5.0

The manager Mike Phillips was extraordinary! He was very friendly as well as extremely personable, also easily understood & took into consideration my situational needs! Just amazing I do believe this is the first I've ever received this level of quality care committed service from any establishment! With that being said, Mr.Mike Phillips know that you have locked in my business to the UHaul brand for many decades to come & I pray God continues to bless you.

Michael Moton  |  First Impressions 
Rating:
5.0

Exceptional service!

Margaret Balak  |  First Impressions 
Rating:
5.0

I was very impressed by the Uhaul staff at the Radcliff, KY location. They were very pleasant, knowledgeable, friendly, and helpful. Uhaul made this move a lot easier. Thank you all very much.

Margaret Balak  |  Online Move In 
Rating:
5.0

Renting and checking in online

Denrick Mills  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Brian Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

javon Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seyanna Adkins  |  First Impressions 
Rating:
4.0

Me encantó el lugar muy limpio

Lyliana Romero Cordero  |  First Impressions 
Rating:
5.0

This facility and the staff exceeded my expectations

Adam Reiser  |  Overall Experience 
Rating:
5.0

Staff was always polite and friendly and accommodating to everyone! Thanks for your great customer service attitudes!

Alison Morgan  |  Overall Experience 
Rating:
5.0

The employee was very helpful and friendly. He took his time to explain everything to us. He even showed us what the unit we were renting looked like to make sure it was what we wanted. All around very good experience.

Anna Sutherland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Hindsman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tim Gaubatz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorene Swanson  |  First Impressions 
Rating:
5.0

Staff is great, always friendly and helpful. Management is wonderful.

Brandy McCoy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly King  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cary Gates  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

betty jones  |  Overall Experience 
Rating:
5.0

wish the access to the storage would have a longer entry/exit timer....makes it alittle difficult to store things running to the door from the truck

Sheletta Gregory  |  First Impressions 
Rating:
5.0

Mike is a great guy!

Curtis Williams  |  First Impressions 
Rating:
5.0

Easy peasy in and out with great staff and wonderfully accommodating of our needs 🙏😃

Alison Morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Newkirk  |  Overall Experience 
Rating:
5.0

Very professional staff and the facilities are well maintained every time I visit

Michael Thompson  |  First Impressions 
Rating:
5.0

The staff is super friendly and extremely helpful.

PAUL HANSEN  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

william jenkins  |  Overall Experience 
Rating:
5.0

I was confused about how to enter and drove around facility. Staff was helpful and recognized my confusion and assisted. Great place.

Lakeshia Woods  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Samantha Perkins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina Tyus  |  Overall Experience 
Rating:
5.0

Staff very helpful and friendly units very secure prices could be alittle lower

John Lee  |  Overall Experience 
Rating:
5.0

Great place!

Karen R Sheets  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Moutter  |  Overall Experience 
Rating:
5.0

Thank you !

Jason Ridgeway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KALVIN JONES  |  First Impressions 
Rating:
3.0

My things had been sprayed with a brown liquid and if I did not have most of my things covered in plastic, I would have damages.

angelia newsome  |  Overall Experience 
Rating:
5.0

I would strongly recommend this U-Haul location with a two thumbs up. Clean, safe, secured and friendly crew.

Julius Khiong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Dillon  |  First Impressions 
Rating:
5.0

U-Haul is the only moving truck rental and storage facility that I will do business with. I have never had a problem. The operation is seamless and the staff in various states where I've done business were extremely nice and helpful.

Patricia Hindsman  |  First Impressions 
Rating:
5.0

Awesome staff they helped me me out I would highly recommend to others.

Darrell Griffith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabitha Hand  |  Overall Experience 
Rating:
1.0

The guy in the front office is very rude. They said he’s ex-military but that’s not a reason for him to be as mean as he ( The guy that did all the check ends on Saturday )is. All of the other employees has always been helpful with everything

CRYSTAL DEVAUGHN  |  Overall Experience 
Rating:
5.0

I had no problems driving 3000 miles and The service was great i’ve always had good service with U-Haul

betty jones  |  First Impressions 
Rating:
5.0

Mike the manager is doing a great job!!!!

Carlos Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie Hadley  |  Overall Experience 
Rating:
5.0

It was the best storage experience I have ever had. I will not ever store with anyone but U-Haul ever again. 👌❤️👍

Christina Dale  |  Overall Experience 
Rating:
5.0

The manager and his team were phenomenal.

ALAN KOEPNICK  |  Overall Experience 
Rating:
5.0

The best facility like this that I have ever seen. Very helpful staff.

MARK BROWN  |  Overall Experience 
Rating:
1.0

When I went to move out of my storage, I found roaches climbing on my stuff.

ANGELA DAVIS  |  Overall Experience 
Rating:
5.0

It should be 24 hrs access

CRYSTAL DEVAUGHN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEMITRIOUS ATKINS  |  First Impressions 
Rating:
5.0

Great location with very easy access to the storage area.

David Sharp  |  Online Move In 
Rating:
5.0

100% Above and beyond the call of duty. Keep up the good work Mike. Thank you so very much

Alexandre Cook  |  Overall Experience 
Rating:
5.0

Mike has always been helpful and quick to find solutions for anything that comes up. Thank you for getting me into a unit quickly and efficiently.

Michael Bowen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre Rodgers  |  First Impressions 
Rating:
5.0

Very well represented

Michael Thompson  |  First Impressions 
Rating:
5.0

Awesome staff very attentive!

NIKKI KOSMOSKI  |  First Impressions 
Rating:
1.0

I fell & hurt my knees & elbows, water puddles everywhere, not one Employee cared or reached out afterwards, Manager was very Rude to me, I Rented a truck & Storage & had future Reservations, but I cancelled!!

Melanie Hundley  |  Online Move In 
Rating:
5.0

Mike is what the meaning of what good customer service is!

Michelle Best  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn Martin  |  Overall Experience 
Rating:
5.0

I am so excited for many reasons. My car has been packed with m ty belongings for almost 3 months. I needed a place that was cost effective and close to my home to place these things. I went in, didn't have to pay up front, got the first month FREE, got to pull into a temperature controlled bay and utilize a dollie and easily load my stuff from car to a temperature controlled storage unit. Easy, breezy, beautiful! The staff member made the whole experience just as smooth as the process of emptying my vehicle! I could not asked for anything more! THANK YOU UHAUL!

Christina Dale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rollie Purvis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Krayenhagen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Korzendorfer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keon Wyche  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAVORON THOMAS  |  Overall Experience 
Rating:
5.0

Great place to store your items. It’s a huge building with lots of room and outside storage has enough room for large trucks to move in and out. Great place and friendly service.

DAVID RATLIFF  |  Overall Experience 
Rating:
5.0

They was very good. And friendly.

DOROTHY NOE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maurice Harris  |  First Impressions 
Rating:
5.0

I was going through a hard time my wife had passed and my mortgage was being or had been forclosed. So u haul was a blessing at this time in my life .Of course they in the business to make money but the manager at Radcliff u haul an storage kept me up to date on my storage unit's he listen to what I would say an showed a good heart when things were going south .So thank you Mike u haul could use more people like you You care and not finding that in many people any more.

James Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff palmer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janice Gollmier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seyanna Adkins  |  Online Move In 
Rating:
4.0

Needs places to put trash and maybe a recycle box drop off

Christopher Rudolech  |  Overall Experience 
Rating:
5.0

Service personnel very knowledgeable and courteous. Very helpful.

Wilfredo Topasna  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Victoria Robinson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Damon Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawerence Charles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshalynn Freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramey Mounts  |  Overall Experience 
Rating:
5.0

Very professional and helpful using the Alarm system. I will recommend all Friends and family to uses U- Haul Storage units.

william jenkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dion Roberts  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Royal Gautier  |  Overall Experience 
Rating:
5.0

It was very Convenient for me. Safe and Secure, I would recommend UHAUL Storage to my friends and families.

ELIZABETH TAYLOR-WHYTE  |  Overall Experience 
Rating:
5.0

The staff member that took care of me at the facility was very nice and friendly. She was all the way around the best person there. Thank you so much for being in our town

Glen Herman  |  First Impressions 
Rating:
5.0

I had a great experience with this store. All of the staff members are helpful and friendly. I have no reason not to give a five star for their hospitality. As a veteran, I truly appreciate their offer for all military service members. I will definitely choose U-haul again.

xin guo  |  Overall Experience 
Rating:
5.0

I appreciate the texts and phone calls.

JOSHUA MALDEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elvia Huerta  |  Overall Experience 
Rating:
5.0

Very Clean friendly service has restrooms in facility they were very clean very secure facility each unit has its own security alarm 100% pleased and would recommend it to anyone

WILLIAM GOODMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshalynn Freeman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL SANTANA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL SANTANA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Bartlett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Duncan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin Stone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEI'UNDRA BELL  |  First Impressions 
Rating:
5.0

The Radcliff, KY facility is amazing.

Amanda King  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Est of Kevin Johnson c/o Carol Meinhart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Rudolech  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARION BENEFIELD  |  Overall Experience 
Rating:
3.0

Very expensive. $70 per month for a 5x5 space is a bit ridiculous. We were pcs-ing with the military and had to have somewhere quick or we never would have paid that amount. Had set up autopay with the clerk, but apparently it wasn’t done correctly and I was charged a late fee multiple times. I had to go up there twice to finally have it done properly. The lady that called was not very pleasant. Some employees were very friendly some were not. The facility was clean and well maintained. I would not rent here again overall.

Oney Cisneros  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Hardin  |  First Impressions 
Rating:
5.0

Every one was nice and helpful

MICHAEL SANTANA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Pierson  |  Overall Experience 
Rating:
5.0

I know in this fast-paced world Zach doing business over the telephone is almost obsolete. However several times it was impossible to make a payment over the phone because they didn't answer. And I forget the lady who was rude to me when Mike was on vacation but she didn't answer the phone that whole week. Still an excellent experience. I would still refer anyone. I would definitely use you guys again if needed. Mike and his staff are good people.

Julie Alexander  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristine Speed  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Timothy Riley  |  First Impressions 
Rating:
5.0

Very helpful

Kaleisha Dobbins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashana Brown  |  Overall Experience 
Rating:
4.0

Would like to have completed my auto-pay option but it was too busy with a line of people waiting so they told me to come back

Linda Dovelle  |  First Impressions 
Rating:
4.0

Security needs to be more restricted. Front door was opened, a cone was keeping it opened.

Hector Santiago  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gladys Burton  |  First Impressions 
Rating:
5.0

Super friendly and helpful.

Isabell Saltsman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael Gibson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua Eggar  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua Eggar  |  Online Move In 
Rating:
5.0

First month free - no catch.

Daniel Peck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA EGGAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Skiscim  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Lawson  |  First Impressions 
Rating:
5.0

Mike was an amazing help. He went above and beyond to help us out after a long 12 hour drive!

ALEXIS HUFFMAN  |  First Impressions 
Rating:
5.0

This is the NICEST U-Haul facility I have ever seen. Super easy process and friendly atmosphere.

Brianne Rogers  |  First Impressions 
Rating:
5.0

All is well

Jacob Adams  |  First Impressions 
Rating:
4.0

The location and units were excellent, no storage or security issues at all. The only issue I encountered was the online account/checkout procedure. I moved out before the end of the month but was charged an additional month. My online U-haul account did not have the storage units in the “my account” page so I assumed I was good to go. Then on the 3rd of the month I was charged for both units and a late fee. Currently U-haul is working on fixing the issue and it looks like I will be refunded the over charge. Overall the Radcliff, KY U-haul provides great storage and security.

Alexander Rushton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE TURNER  |  First Impressions 
Rating:
5.0

Staff were very helpful. They were patient and provided clear explanations and directions on using the facility. Facility is clean and secure.

Amy Wood  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN SUDDARD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Brandenburg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie Mahanna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josh brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Bracken  |  First Impressions 
Rating:
5.0

Great staff always. Easy to get to in a secure

george marlow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Shelton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gordon Maxwell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARCHIE HOLLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Acuna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Colisao  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Acuna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan kinder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josh brooks  |  First Impressions 
Rating:
5.0

Mike, the store manager was very friendly and helpful and went out of his way to assist with checking in my U-Haul truck and trailer. He also let me stay past closing time to unload my trailer when the facility was being renovated.

David Eskins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Gibson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Frederick  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie Mitchell  |  First Impressions 
Rating:
4.0

Was a disadvantage with access hours and their closed dates, however, I understood that they were still establishing processes and security to get 24 hr access.

LATINA BAXTER  |  Overall Experience 
Rating:
5.0

Wish hours were longer for access. If you work during the day you're very limited since can't go in after 6 and on Sunday I couldn't go in after 3

Dawn Shelby  |  First Impressions 
Rating:
5.0

Very friendly and professional; especially helpful when I had to make a change to original contract

Karen R Sheets  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

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  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

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