Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful staff. Highly recommend.
Burton Sisco
Rating:
5.0
I can not think of one thing , excellent service from the minute we walked through the door we were treated as tho our business truly mattered . The staff that assisted us Katie & Megan were professional , kind and helpful . In this day and age of large corporations ownership it was refreshing to find this level of care … as others competitors nearby do not offer the same kind helpful service to their customers because of this we will now drive the extra distance to be a loyal customer . Thank you Katie & Megan you are both 5 star !
Amy & Family .
Amy L Combs Baker
Rating:
5.0
Customer did not leave a comment.
bingham Amy
Rating:
3.0
Customer did not leave a comment.
Christianne Shrader
Rating:
5.0
Customer did not leave a comment.
Russell Williams
Rating:
5.0
Excellent service
William Dagle
Rating:
5.0
Megan King is wonderful to work with! Always efficient, friendly and very helpful.
Rhonda Reynolds
Rating:
5.0
Customer did not leave a comment.
Richard Dries
Rating:
1.0
Staff always rude, Staff unhelpful and many times my unit was double locked when they received regular payments just because they did not remove the lock after 1 payment being late.
Moved out recently and I had paid a full month and did not receive the remainder of the month back prorated which is insane with what you pay for these units.
Would not recommend anyone use uhaul storage.
ariana chisamore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Younes
Rating:
5.0
Customer did not leave a comment.
John Deluca
Rating:
5.0
Customer did not leave a comment.
Victor Ureno
Rating:
5.0
Customer did not leave a comment.
Victor Ureno
Rating:
5.0
The young lady who assisted me the day I picked up the rental was very professional, pleasant, and informative. She also called me the next morning to see how things were for the van use and answered any concerns and questions. I would ensure I kept this employee. Thank you, Claudia Hargis-Grover
Claudia Hargis Grover
Rating:
5.0
Customer did not leave a comment.
MARIO MASCARO
Rating:
5.0
Customer did not leave a comment.
Zachary Ruggles
Rating:
5.0
excellent service
William Dagle
Rating:
5.0
Truck was in decent shape, ran well, and was spotless in the cab!!!! Best rental I’ve ever had from U-Haul!
Ronald Quinn
Rating:
5.0
Excellent service and helpful owner
Michele Morris
Rating:
3.0
Be more clear about mileage charges. The extra $50 was a bit of a surprise!
Suzanne Barber
Rating:
5.0
Thay were help fall
michael yongen
|
Overall Experience
Rating:
4.0
My only drawback… getting in touch with the store location, was not easy. We would always get routed to the national number, and it was a pain… also, the app doesn’t work AT ALL! Other than that, Meg’s team were great!
Carrie Jean Johnson
|
Overall Experience
Rating:
5.0
Nothing, it was a great experience
pamela dutcher
Rating:
5.0
All staff at both locations (Queensbury, NY and Anchorage, AK) were extremely helpful and professional. In particular Meghan at the Queensbury location went above and beyond to make my move go smoothly. I would highly recommend Uhaul to family and friends for their moving needs.
Donna Pfau
Rating:
5.0
Customer did not leave a comment.
amy donnelly
Rating:
4.0
Customer did not leave a comment.
carol mcnabb
Rating:
5.0
Amazing customer service, the storage units are very clean and raised up no water damage on the ground or anything else o be worried about. Definitely will be going thru U-Haul again when needed and have already recommended to others
Collan Boyer
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joseph Eustis
Rating:
5.0
Excellent experience! Nothing I would change. A pleasure working with Meg and Katy both. They are both a huge asset to your company! Thank you
kim stoddard
Rating:
5.0
Customer did not leave a comment.
ann hurley
Rating:
5.0
Megan was absolutely wonderful to us. Thank you for the wonderful experience!
Tyler Calvert
Rating:
5.0
Customer did not leave a comment.
Robert Frank III
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacob Beebe
Rating:
4.0
I put NA because the trailer was clean but. The tires were all lowest was at 15 psi tires are at bare minimum tread legal for a trailer 2/32 but all was fine I had to air up all the tires and it held pressure but would have tires replaced
Zachary Bailey
Rating:
5.0
The young lady who promptly assisted me was excellent. She knew her job well. She was kind and professional. She had a smile on her face. She is what I would be liking for in a long term employee. I might suggest a raise and/ or a promotion. You won’t want to lose her. Props to her. It’s unusual to see in today’s service industry. Especially from someone of her generation.
ANTHONY ERCEG
Rating:
5.0
Katie was very helpful
LOUIS BONURA
Rating:
5.0
Customer did not leave a comment.
john lefebvre
Rating:
5.0
Customer did not leave a comment.
James Beatty
Rating:
5.0
Customer did not leave a comment.
Pennesia Peters
Rating:
5.0
Great customer service and very professional I thank them all so much
dawn burns
Rating:
4.0
The drop off was quick and easy and staff was excellent
Jason Ortiz
Rating:
5.0
Customer did not leave a comment.
jean mcPhillips
Rating:
4.0
Customer did not leave a comment.
Carrick Palmer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carrick Palmer
Rating:
5.0
Pleasant greeting, interactive representative, and a smile. Refreshing.
David LaBar
Rating:
5.0
Customer did not leave a comment.
rich mangini
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chad Albrecht
Rating:
5.0
Unfortunately, I am very poor at doing reviews. It seems like there are too few hours in the day to do such.
But for Megan and the staff I feel obligated to share how much I appreciate them being who they are and where they are located.
It is my "go-to" Uhaul spot! I rent several times a year from them and always walk away feeling good. They smile, are polite, and always go above and beyond to meet my towing and hauling needs! There have been several times where I get rerouted to the "default" 1-800 number and so I hang up and try again a couple of minutes later. Not only do they pick up but also call me back when they see they had missed my call! Who does that anymore? Answer: Megan and staff!!!
Thank you for all you do!
Tom Jenne
Thomas Jenne
Rating:
4.0
The consul between the seats was dirty. The inside of cab needed to be wiped down.
Nicole Bell
Rating:
5.0
Customer did not leave a comment.
sarah denes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william Clark
Rating:
5.0
Have truck pulled upto office area and don't ask customer to walk around a lot of same colored trucks looking for your leased truck. Other than that, this particular Uhaul Center is over the top customer service from every employee there. Roomy, comfortable and welcoming. Fully stocked with about anything you may need for your move.
Edward Ireland
Rating:
5.0
The staff was very helpful and gave a thorough initiation to the facility.
William Mulderry
Rating:
5.0
Customer did not leave a comment.
Erich Stuthmann
Rating:
5.0
Customer did not leave a comment.
Kerri Dalton
Rating:
5.0
The app that is used to return the vehicle when no one is at the return center is confusing and not user friendly. When you open it it ask you to make a reservation? There should be a clear consideration option to RETURN a vehicle. It is VERY conversant to navigate through! Please have your IT department take a closer look into this!
BRUCE LATTANZI
Rating:
4.0
Customer did not leave a comment.
adirondack moving co
Rating:
5.0
Customer did not leave a comment.
Nathaniel Glinbizzi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nate Glinbizzi Jr
Rating:
5.0
Meg the mgr helps so much.
Joanna Baldwin
Rating:
5.0
Customer did not leave a comment.
LEE YOUNGMAN
Rating:
5.0
The people working there are just great very polite
barbra Weaver
Rating:
5.0
The truck I rented had loose clunking steering and it got worse when the truck was loaded, Making it hard to keep the vehicle straight. The exhaust had a leak up front by the motor and it was ticking loudly, so we drove the whole time with the windows open bc our eyes were burning due to the exhaust leak. After I returned the vehicle I did tell the employee and she just said OH! It wasn't her fault but an incentive should have been offered. I rented a several trucks previously and this experience was the worst especially with the cold weather and the windows opened and heat cranked. I also used a LOT of fuel on a short 100 mile trip.
Sean OBrien
Rating:
4.0
The ramp for this truck is too short. It is too steep of a ramp and caused a lot of stumbling and difficulty with large objects, rolling up and down the ramp. The 24 foot truck that I rented prior to this had a long ramp which I think should definitely also be on the 26 foot truck.
NICOLE BELL
Rating:
5.0
Very pleased. Very good customer service
Jerry Koloskie
Rating:
5.0
Customer did not leave a comment.
Jeff Taylor
Rating:
5.0
Customer did not leave a comment.
Justin Whiting
|
First Impressions
Rating:
1.0
The help at the counter was great, the truck not so much
john anderson
Rating:
4.0
Customer did not leave a comment.
Margie Daniels
|
Overall Experience
Rating:
5.0
No need to change employees are all professional. great crew
james steward
Rating:
5.0
Customer did not leave a comment.
Erik Hanson
Rating:
5.0
As always the place was clean and the staff polite and courteous.
Thomas Smith
Rating:
5.0
Customer did not leave a comment.
jeff lazure
Rating:
5.0
Customer did not leave a comment.
Dana Depew
Rating:
4.0
Customer did not leave a comment.
Stephen Hathaway
Rating:
5.0
Employees were great
Tyrone bapp
Rating:
5.0
I had a great experience renting a Uhaul Van. The very kind, professional and knowledgeable Lady made this a quick and easy vehicle pickup. She was able to accommodate all changes that occurred during my move. The gentleman that checked the van back in was very courteous and made sure he covered the return inspection, asked me if I had any issues to report to him and thanked me for renting from Uhaul. I would most definitely rent from the Dix Avenue, Queensbury, NY location again key alone, high recommend to my family and friends. This location shows you how simple and easy it is to rent a vehicle with confidence. This team of associates here deserve a good word from the President of UHAUL all the way down to their Manager. These employees are keepers!!! Thanks again UHAUL, Keep Up The Stupendous Service. I will go now where else but UHAUL and most definitely at the Dix Avenue, Queensbury, NY location
Edward Ireland
Rating:
5.0
Customer did not leave a comment.
Michael Rock
Rating:
5.0
Nothing at all
VITO CASELNOVA
Rating:
5.0
Staff was very friendly
Robert gibson
Rating:
5.0
I was there two days prior to renting the trailer and met Mr. Davon Wheat who helped me with getting my trailer hitch electrical on my truck tested.
Mr. Wheat was present two days later when I returned to drop off the car trailer. His professionalism was again evident as he moved quickly to process my return. I will always rent from UHAUL with good employees like Mr. Wheat.
dave otto
Rating:
5.0
Customer did not leave a comment.
DEBBIEM LEMERY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rebecca Rivers
|
Overall Experience
Rating:
5.0
All good.
Michael Katz
Rating:
5.0
Customer did not leave a comment.
jeff blair
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chris Rolleston
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael Whiting
|
Overall Experience
Rating:
4.0
Nothing
mark whittemore
Rating:
5.0
I informed the service representative of the issues with the truck. She was very nice.
CAROL BAUER
Rating:
5.0
Customer did not leave a comment.
James Kafka
Rating:
5.0
Customer did not leave a comment.
Christopher Mason
|
First Impressions
Rating:
5.0
Best location EVER! Rock on team
katy dixon
Rating:
5.0
I should’ve gotten a little bit bigger storage unit but the unit was very easy to find and having the carts available to maneuver my stuff around was very helpful.
Tina Casey
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Charles Wright
|
First Impressions
Rating:
5.0
Great facility and excellent staff that made my drop off and getting into my storage unit very easy.
WAYDE WERLEY
|
First Impressions
Rating:
5.0
The man who helped us was amazing
Abra LaFontaine
Rating:
5.0
Awesome facility! I don’t remember the person’s name at the counter, she’s a Steelers fan, very polite and personable!
Steven Bevis
Rating:
5.0
Customer did not leave a comment.
Carrie Smith
Rating:
5.0
The girl that was working in the morning she was very helpful and I really appreciate everything she did to help me withe hitch for the trailer
Tracey Sanders
Rating:
5.0
Customer did not leave a comment.
Stacey M Grant
Rating:
5.0
Customer did not leave a comment.
laura dashnaw
|
First Impressions
Rating:
5.0
staff was very friendly- I would def. visit this location , again.
jennifer smith
Rating:
5.0
Clean location and great service.
Lanny McNeil
|
Overall Experience
Rating:
5.0
The customer service was excellent, she was very knowledgeable and polite. She was helpful and skilled.
Michele Harding
Rating:
5.0
My husband had a serious accident that delayed our return of the trailer and the staff were very understanding of our situation. Special thanks to the girl who processed the return.
REGINA GARAFALO
Rating:
3.0
The van unfortunately stunk of goats.
Fredrick Vanek
Rating:
4.0
Customer did not leave a comment.
Michael Schwalbe
Rating:
5.0
Customer did not leave a comment.
victor caggiano
|
Overall Experience
Rating:
5.0
They did a great job.
Frank Dymond
Rating:
5.0
Great place
MARK YOUNG
Rating:
4.0
Nice experience, everyone was very helpful
paula guthanger
Rating:
3.0
Only problem was that there was only one Employee working and after finishing the required paperwork and signing the contract and making payment, I had to wait more than 45 minutes to be shown to my 2 units since other customers arrived and needed help being processed. There should be more than one EE on site to take care of this issue.
ann lavin-coine
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacquie Bolton
Rating:
5.0
No need for improvement. The woman who helped me in the morning was a delight, and everything was ready for my use right at open.
What a wonderful experience. I appreciate you all. 10/10 for my third experience with this location. Superb job.
Douglas Van Diest
Rating:
5.0
Customer did not leave a comment.
BILLIE JENSEN
Rating:
4.0
Customer did not leave a comment.
John Lawrence
Rating:
3.0
Customer did not leave a comment.
Joaeph Williams
Rating:
5.0
Excellent & friendly service
Kevin Richardson
Rating:
5.0
Customer did not leave a comment.
robert alleva
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Brewer
|
First Impressions
Rating:
5.0
Very friendly and helpful employees. Took the time to explain everything and make sure I understood the procedures and rules regarding the use of the facility.
don bass
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
william mcnickle
|
Overall Experience
Rating:
4.0
Only problem was after dropping off the van and handing the key to the young man, he called me a while later and asked if I had the key to the van. I reminded him I gave it to him right after I pulled into the service area and he acknowledged that he did remember it. I am not sure what would have happened if he didn’t remember or would have denied doing so. That is something that should be fixed for future consideration!
don bass
Rating:
5.0
Best Uhaul location around! Great service!
Jeffrey Dunn
Rating:
5.0
The staff were friendly, helpful and fantastic! The customer service from the three guys that were working the evening shift was exceptional.
dawn bolivar
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gregg Fishman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven Schuessler
Rating:
5.0
Customer did not leave a comment.
RODNEYE BOUYER
Rating:
5.0
I was impressed with every aspect at this facility. Thank you.
Mary McSweeney
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Hilda Flowers
Rating:
5.0
Customer did not leave a comment.
Shane Whiting
Rating:
5.0
Customer did not leave a comment.
charles herrick
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Katherine Graham
|
Overall Experience
Rating:
4.0
Overall facility was well lit, but the sensor lights in the aisle with our unit were out, so it was a bit dark to see. The light did not work for the duration of our rental; the person who showed me the unit noticed when it was rented, but for the month we were there it was never fixed. the door was very hard to shut and lock. I have rented from you before with no issue. The employee had to try a few times himself to shut it. Inside the unit the wall had several very long screw points sticking into the unit, so you could not put boxes of clothing close to the walls or risk puncturing the boxes and damaging items. Also, it was very easy to bump into them and cut yourself. Building and unit were very clean and safe, but the other unit I had was much better.
holly durivage
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NOLAN YNESTA
|
Overall Experience
Rating:
1.0
We reserved a 25 ft truck for a 9 am pickup on 9/1. When we got there, there was no truck available. We were told to come back at noon, which we did, and there was only a 15 ft truck available. We had carefully laid out plans, had hired extra help, and ended up working and paying overtime on the Friday before a holiday weekend. Overall, other than the customer service rep being very nice, this was a terrible experience. We also had to rent another truck for Wednesday 9/6, which will cost us even more money.
Jeannie Reynolds
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
william mcnickle
|
First Impressions
Rating:
5.0
Always friendly and helpful. The community area is also a great addition to the facility.
John Kierstead
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Resse
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laurel Nagle
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen Burnett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JENNIFERANN WENDELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica Millington
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diane Votruba
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carolyn Mcnabb
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott Moreau
|
First Impressions
Rating:
5.0
Very happy with storage and staff.
Rosemary Blond
|
First Impressions
Rating:
5.0
Your appt isn't working can't give you a mark
On any questions
Can write but can't mark in
STANLEY SZYMANSKI
|
Overall Experience
Rating:
3.0
They were great, I didn't get a chance to use the storage unit.
TORROINA WEBSTER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christina garcia
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
michelle hodgkins
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
dawn rhodes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kathy donahue
|
Overall Experience
Rating:
1.0
Not using it
Shane Lara
|
First Impressions
Rating:
5.0
Was easy to rent a unit and return it. Storage was very clean.
KATHY BEZIS
|
Overall Experience
Rating:
5.0
Employee was very helpful even showed me how to close storage unit and lock it
chris martindale
|
First Impressions
Rating:
3.0
Storage unit was not swept clean as you would expect. I also think the monthly rate is higher than local competition.
Michael Whiting
|
First Impressions
Rating:
5.0
Fantastic, very convenient, clean, and easy to use.
Donna Emory
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany MacJarrett
|
First Impressions
Rating:
5.0
We had a great experience with the Queensbury, NY Uhaul storage facility. The staff was always polite and very helpful! I would definitely recommend the facility to anyone. When we was moving everything out the manager Megan King came by to ask if we needed anything and offer assistance. Checking out was a breeze. Thank you Dave F
Dave Fuller
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
vickie graham
|
Overall Experience
Rating:
5.0
Units are by far the nicest sand the raised floors on the exterior units are excellent!
PAUL ARMSTRONG
|
First Impressions
Rating:
1.0
I was diagnosed with cancer, I had to go live with my daughter.. my son is autistic and everything we owned you auctioned off.. I have nothing but cancer to carry with me. My son lost everything he cherishes and he is suicidal now.. I cannot believe what your company did to is!!!!
missy prieur
|
Overall Experience
Rating:
1.0
Over priced for 1. For 2, I closed out my account AND sent in pictures and I’m STILL getting a bill that states I owe a late fee as well! I’m furious! And will not be paying that thanks.
maxwell mccallum
|
Overall Experience
Rating:
5.0
Great place to store your valuables !
Freddick Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Crosby
|
First Impressions
Rating:
5.0
The ladies in the office could not have been nicer. I never rented a storage unit before, and they explained everything. Very helpful. Looks like a nice facility.
Nancy Pasanen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jean Pastor
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
tiffany macjarrett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ariana chisamore
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie Hernandez
|
Overall Experience
Rating:
5.0
Staff Helped me out with my storage problems
Great staff all around
I would give them a excellent rating
Thanks u haul staff
Mr Szymanski
STANLEY SZYMANSKI
|
First Impressions
Rating:
5.0
The staff was beyond excellent, in today would
They saw to make me happy
All starts with customer service
Made moving easy
Thanks Mr S
STANLEY SZYMANSKI
|
Overall Experience
Rating:
5.0
Very nice place to store your stuff in and very good security. The staff is very friendly and they will help you with any issues you may have. Would use and recommend this place and service to anyone. Thanks for everything.
Antthony Woodard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bergan custom casework
|
Overall Experience
Rating:
5.0
The staff was great very helpful!!!!
Richard Flynn
|
First Impressions
Rating:
5.0
I appreciated the warm indoor storage unit for moving during the winter months. It was well lit, clean & I felt safe every time.
There are free rolling carts to use getting belongings from the car to the storage unit.
I was able to come early in the mornings before work to move a little bit each day.
Thank You.
Sheree Philips
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Torebka
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Thomas Smith
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Margaret Center
|
First Impressions
Rating:
5.0
The manager of the Dix st facility's in queensbury Ny. is excellent, which Makes the staff great. They are very customer service oriented. I had the best experience moving in and out. I would highly recommend this facility.
TORROINA WEBSTER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Habiba Ibrahim
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cecile Fichtner
|
Overall Experience
Rating:
5.0
Both people I interacted with were very respectful and helpful. Brittany who I spoke with on the phone. Then the manager (sorry I forgot his name 😁) was very helpful. Got me setup to move in to my storage unit and gave me a tour. FYI that place is HUGE.
Jesus Tirse
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa Foster
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
debra karlsen
|
Overall Experience
Rating:
3.0
Problem with 24 hrs access wasn’t resolved
Cindy Gee
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
charlene ehmann
|
First Impressions
Rating:
5.0
Glendon Binette was very helpful and answered all my questions. He was very polite and seemed very knowledgeable. I will definitely recommend this location for storage to anyone I know looking. I was very satisfied with the service.
patti frederick
|
Overall Experience
Rating:
5.0
Fast service and clean facility and unit. Friendly, knowledgeable and helpful staff.
Thomas Smith
|
First Impressions
Rating:
5.0
Very easy. Place clean and well maintained.
John Kierstead
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CAROL REED
|
Overall Experience
Rating:
5.0
Glenn...Brittany...Laura and all the other Uhaul employees are FANTASTIC! I HAD 3.5 UNITS all packed and when i was ready to go they were always helpful to my every need....
FAITH GRASSO
|
Overall Experience
Rating:
5.0
I moved long distance and your facility helped me stage my move while my new home was still under construction
LORI SCHOBER OSTERLING
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
linette gordon
|
Overall Experience
Rating:
4.0
Would like the current glitch in security access/swiping resolved. Other than that, satisfied and seemed professional.
Ronald Ladue
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
susan buck
|
Overall Experience
Rating:
4.0
The owner and staff were always helpful courtious and compatent. However i was disppointed to find out they do not pro rate. And could not receive a refund for early
close out of 8 days...
Great place! Staff is very professional and helpful in every way. Would definitely use this place again should the need arise.
frank smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Johnston
|
First Impressions
Rating:
5.0
The service was great and courteous-which is getting rarer these days….so helpful and knowledgeable. Great asset to community. Highly recommend.
Vicki Matteson
|
First Impressions
Rating:
5.0
Great staff
John McCarthy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GARTH MONICA
|
Overall Experience
Rating:
5.0
Every one was very professional and friendly.
TORROINA WEBSTER
|
First Impressions
Rating:
5.0
The staff were fantastic
CLINT CURIALE
|
First Impressions
Rating:
4.0
There was just a little bit of fluffy tree pollen in the unit. It could easily have been swept out with a broom. We used hands and feet to remove it. Both workers were very friendly and helpful.
Agnes Kearon
|
First Impressions
Rating:
5.0
Bree at the first location was very friendly and helpful with helping with an issue. All went smoothly.
DANIELJ KRALL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Guy Savio
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marjorie Rosen
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
James Acciardo
|
Overall Experience
Rating:
5.0
Staff was incredibly helpful-- especially Heather!
Susan Barone
|
Overall Experience
Rating:
5.0
Very easy, clean and the people behind the counter are amazing!!! Thank you for everything !!
pauline nandin
|
Overall Experience
Rating:
5.0
Place and staff is outstanding!
frank smith
|
First Impressions
Rating:
5.0
State-of-the art temperature controlled facility. Staff were extremely helpful.
william montana
|
Overall Experience
Rating:
5.0
Very friendly. Helped with great attitude also
Tonja Shaydy
|
First Impressions
Rating:
5.0
from start to finish everyone at the dix ave location where so helpful it was later in the afternoon and they went beyond words to help me through a terri le time in my life
mary stefanik
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen Wereley
|
First Impressions
Rating:
5.0
Everything went smoothly and we were very happy
Fred Valastro
|
First Impressions
Rating:
5.0
Heather and Cassandra we’re absolutely excellent. It was a very stressful four days doing a power move across state. It was so nice having friendly smiling faces on my final destination end of the journey. They helped me out also by upgrading me to a larger unit as the one I originally had would definitely not fit my stuff. They did it so quick because they knew I had paid help coming in 10 minutes. Then they even came back and checked on me to see how I was doing.
Jeff Mcclelland
|
First Impressions
Rating:
5.0
The staff was professional, kind, informed, efficient, ready to help when I walked in the door.
They were a strong team of professionals .
I will highly recommend U-Haul, my person favorite; Dix Ave. Queensbury, NY Why go anywhere else!!
Bonnie Miller
|
First Impressions
Rating:
5.0
Manager Glen and his crew were always friendly and helpful, especially during a water damage issue.
Kathleen Moulthrop
|
Overall Experience
Rating:
5.0
Glen was helpful and informative, he took his time with us and was flexible when I had to make changes to the reservation.
I was very impressed!
MEGHAN LEMERY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MaryAnn Schiavo
|
Overall Experience
Rating:
5.0
It was a great experience!!!
Very friendly, kind, helpful and professional!!!
MaryAnn Schiavo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leanne Mallory
|
Overall Experience
Rating:
4.0
Most storage companies have a discounted promotion ( free for 3 months with a year contract). We should have received that.
charles albrecht
|
First Impressions
Rating:
5.0
The old Kmart was converted to indoor storage. The drive up/indoor loading are is excellent. The units are clean and well lit. The staff was helpful in answering any questions I had. I am very pleased.
Bryan Graves
|
Online Move In
Rating:
5.0
The storage unit should have a light inside them .
Jennifer McGowan
|
Overall Experience
Rating:
5.0
Indoor temp control storage unit is hard to find, this new location had a good amount of size choices and an indoor loading dock.
Donna Emory
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicki Labarge
|
First Impressions
Rating:
5.0
Glen’s crew were extremely helpful. They went above and beyond in helping us secure a large delicate museum piece. A 5 Star operation! Thank you so very much! Jim Amey, Owner, The Idora Park Experience, LLC (330) 774-4107
James Amey
|
Overall Experience
Rating:
4.0
Being new and building as you go, I'm sure it's difficult. I only had the choice of interior storage at the time I needed it. They even checked there other stores for me.
Jeffrey Jones
|
Overall Experience
Rating:
5.0
Good luck in your endeavor. You will be successful and be here for years to come. Your daughter is beyond adoreable and its a bit scary how smart kids are these days.
John Borghese
|
First Impressions
Rating:
4.0
Computers were not set up. Made a reservation for a 10x15 but because it was inside could not use it as I arrived late afternoon after driving 3.5 hours from CT. Inside storage was only available until 4pm so we had to use a 10x10 located outside and it rained most of the time we were unloading. Glen was very helpful but only could do what he could do. Was not happy with this but everything else was okay.
William Norton
|
First Impressions
Rating:
5.0
Glen went above and beyond for us! 5 Star Dealer! *****
James Amey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wendy Baird
|
First Impressions
Rating:
5.0
This facility, when fully operational will be the storage solution of choice for discerning patrons.
Richard Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chris davis
|
Overall Experience
Rating:
5.0
This is a beautiful, state-of-the-art facility. Because it is indoor, we felt comfortable storing art and electronics. The employees are extremely helpful and accommodating.
william montana
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Adams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathleen Moulthrop
|
First Impressions
Rating:
5.0
Casondra at the Dix Ave Queensbury NY 12804
Location was greet
ANTHONY POULOS
|
First Impressions
Rating:
5.0
Glen took great care of me. I'd highly recommend their services.
BENJAMIN WOLTER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donnam MULLEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leanne Mallory
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
chris davis
|
First Impressions
Rating:
4.0
Manager was amazing. Very helpful and accomodating. A+++
Chad Lambert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donnam MULLEN
|
First Impressions
Rating:
4.0
Friendly staff. Convenient location. Easy access. Slightly more expensive than their competition however.
BENJAMIN WOLTER
|
First Impressions
Rating:
5.0
Very convenient in a short notice
John Washburn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Adams
|
First Impressions
Rating:
4.0
Incredibly helpful staff. They were able to take care of all of my issues. Excellent customer service!