Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman that took care of me (sorry, I can't remember his name) was speedy, friendly and a joy to work with. Just a great overall experience.
Martin Monaco
Rating:
5.0
Andrew did a great job
George Cooley
Rating:
4.0
Customer did not leave a comment.
Michael Pretiger
Rating:
4.0
Customer did not leave a comment.
MICHAEL PRETIGER
Rating:
5.0
Great experience. Don't change anything! 😊
Stacey Williams
Rating:
5.0
Excellent staff!
Tommie Hale
Rating:
5.0
Customer did not leave a comment.
Shane McWhorter
Rating:
5.0
Customer did not leave a comment.
Frederick Cornell
Rating:
3.0
Customer did not leave a comment.
Jerrick Brown
Rating:
5.0
Personnel met me with a big smile and was very friendly.
Rommel Flores
Rating:
5.0
Customer did not leave a comment.
Ceciley Boucherie
Rating:
5.0
Your staff is very professional, all of them
MORRISON BROWNE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dana Brockway
|
Overall Experience
Rating:
5.0
Very friendly staff. The manager was super helpful. 10/10 recommend
alex johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ABNER LOPEZ
Rating:
5.0
Customer did not leave a comment.
esther barr
|
Overall Experience
Rating:
4.0
The people and truck was great. The rental labor was terrible. Over charged and not prepared with correct tools. Ended up costing me about $160.00 over and above.
Carol Roberts
Rating:
5.0
Customer did not leave a comment.
LISA MCCARTER
|
First Impressions
Rating:
1.0
I returned the trailer more than a day early on Saturday and I waited for someone to come out. When she came out she greeted me with something along the lines of "Is a digital receipt okay with you?" I replied that it was and she said, "Okay, you will get one later" and mumbled something along the lines of the system being down or something. I could not hear or understand her. But I NEVER got any receipt at all. I sent text and email messages but never got any response at all. And I worried about this because I have had rentals where UHAUL did not record my return and they called me wanting to know why I had not returned a trailer when I had returned it. But I never got a receipt . . . until a week later when . . .
As I was going to bed on Thursday night, nearly a week after I had returned the trailer, I got a message from Uhaul telling me that my credit card did not go through. I wrote back to them asking what they were charging me for as I had paid for the rental and it was showing as paid on my account. No reply. No reply. No reply. So I went to bed worrying about what they were trying to pull. Were they going to claim I had not returned the trailer or that it was somehow damages. What were they trying to pull. On Friday I got a receipt from the local Uhaul here where I had turned in the trailer a week ago. It was showing they charged my card zero dollars and zero cents. WTF? I did not ask them for a receipt of what I paid them. I asked them for a receipt showing i had returned the trailer. Do they just not understand their own system? Do they not understand customer needs? or ar they just that dense all together? This is what you need to deal with.
All I saw working their looked like an inner city gang more than a retail team. No smiling faces, just threatening looking people talking to me as if I were an intruder.
I will not return to that location, ever, for any reason. I am loyal to Uhaul, always have been, but I will go to Penske or some other before I will use that location for any pick up or drop off.
Wilbert Quick
Rating:
5.0
Customer did not leave a comment.
mike humphreys
Rating:
4.0
Sales woman was awesome
Bradford Bennett
Rating:
4.0
Everything good
Henry Wilson
Rating:
5.0
Customer did not leave a comment.
JAMES CURRAN
Rating:
5.0
Customer did not leave a comment.
June Tiffany
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carlisa Curry
Rating:
5.0
Customer did not leave a comment.
SHAUN EDWARDS
|
Overall Experience
Rating:
5.0
You all did great! The app messed up but there were no issues with the local service and equipment.
Greg Mackey
Rating:
1.0
Was told over the phone I was good to return by 1:00 PM without additional charge. I arrived 10:30 AM for return and was charged an additional day for being late? Would not recommend. For the money you can go elsewhere. I would like a call back and refund of that extra days charge.
Aaron Loughmiller
Rating:
5.0
Customer did not leave a comment.
Ronald Simms
Rating:
5.0
Customer did not leave a comment.
Steve Owen
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Sylvia Rode
Rating:
5.0
Customer did not leave a comment.
debra harris
Rating:
5.0
Customer did not leave a comment.
Eric Larson
Rating:
5.0
Customer did not leave a comment.
Steve Owen
Rating:
5.0
Customer did not leave a comment.
GERALD THOMAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anthony jones
Rating:
5.0
Customer did not leave a comment.
JANELLE THOMPSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leslie Thomas
|
Online Move In
Rating:
5.0
I had my rental for 11 years. Never had any issues or problems with anything or anyone. Thanks
DONALD ELLIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald Matlock
Rating:
5.0
RYAN IS ALWAYS PROFESSIONAL AND GREAT
Dana Brockway
|
First Impressions
Rating:
5.0
Great location. Easy to pull into and good directions on where to stop with your rental.
Samuel Terracina
Rating:
4.0
Customer did not leave a comment.
Erick Heflin
Rating:
4.0
Customer did not leave a comment.
Linda Taylor
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Art Sanders
Rating:
5.0
Customer did not leave a comment.
Leslie Thomas
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jimmie Crouch
Rating:
5.0
Customer did not leave a comment.
Alicia Golden
Rating:
5.0
Customer did not leave a comment.
Theodore Tolentino
Rating:
5.0
Customer did not leave a comment.
april jordan
Rating:
5.0
Friendly and helpful. Everything fine.
Larry Westfall
Rating:
5.0
Customer did not leave a comment.
Cathy McDaniel
Rating:
5.0
Love this facility!! I’ll always choose quail springs over any other location! Staff is very friendly and makes sure all needs are met!
Kiarah Mccowan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason Burns
Rating:
5.0
Customer did not leave a comment.
Christopher Ramsauer
Rating:
4.0
Andrew was a great guy. He was polite, professional, and did a great job installing my hitch. I will go there again when in need of services.
andrew wilcox
Rating:
5.0
Customer did not leave a comment.
Matthew Tanzer
Rating:
4.0
Customer did not leave a comment.
KAREN COKER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
trochtas flowers
Rating:
5.0
Customer did not leave a comment.
alex johnson
|
First Impressions
Rating:
5.0
The people are so kind and helpful.
cody barger
Rating:
5.0
Customer did not leave a comment.
Danielle Ezell
Rating:
5.0
Customer did not leave a comment.
Ron Blumstein
Rating:
5.0
Customer did not leave a comment.
larry mullican
Rating:
5.0
Absolutely nothing the whole crew that works this location is Top Notch I am so Greatful for this team they r always professional friendly an always go above an blond to serve thank you for all ya do to make my experiences less stressful 😀 I send any an all who ask were to rent haul to go to thos location for there best service!!!
Rebecca Stewart
Rating:
5.0
Customer did not leave a comment.
Cassaundra Franklin
Rating:
5.0
Customer did not leave a comment.
GERALD THOMAS
|
First Impressions
Rating:
5.0
I really appreciate the service and everyone always willing to work with you and when you were not able to pay on time…they still worked with you and I really appreciate it.
Melissa Samuels
|
Overall Experience
Rating:
4.0
Did the pick up online and made for an easy pick up and very little time spent picking up the vehicle.
Steve Fluke
Rating:
5.0
Customer did not leave a comment.
Kashayla Bruner
Rating:
5.0
Customer did not leave a comment.
corey cornish
Rating:
5.0
Customer did not leave a comment.
Michael Murphy
|
Overall Experience
Rating:
5.0
Fast and reliable service
ARDNETTE LAWSON
Rating:
5.0
Really outstanding customer service at this location!
Michele Aguilera
Rating:
5.0
Customer did not leave a comment.
Candice Warren
|
Online Move In
Rating:
5.0
Andrew did an excellent job looks very pr
Donald Rodrbush
Rating:
5.0
Very friendly service at a fair price
George Soniat
Rating:
5.0
The BEST!
Amanda Meyers
|
Overall Experience
Rating:
1.0
My issue was never resolved….no one was helpful and the staff acted like I was wrong for wanting my account fixed.
diana ward
|
First Impressions
Rating:
4.0
At almost 52 yrs of age, I’ve rented several UHaul trucks over the years. BY FAR the worst truck I’ve ever driven from UHaul. The steering wheel had so much play in it that you literally were going from a left turn position to immediately a right turn position to even attempt to stay centered. Granted, the vehicle had over 189,000 miles on it, but if it’s still being actively used in the weekly rotation that is insane. Thank God I only had a 200 mile round trip because there would have been no way I physically could have managed. Inexcusable that that truck was issued to me.
Laura Tucker
Rating:
5.0
Great customer service! Would definitely recommend.
Shelia cottrell
Rating:
5.0
Freaking awesome experience
Jeremiah Duda
Rating:
5.0
The miles on the paper/app were different than what the truck showed by one mile , therefore it showed I drove 1mile more than I did and was charged for it . was only .97 cents but still frustrating.
Chad Trogdon
Rating:
5.0
The employees were very friendly and helpful! She got me all set up and ready to go, even took me to my unit and showed me around the facility.
Maness Diane
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff Latta
Rating:
5.0
Customer did not leave a comment.
Christina Grant
Rating:
3.0
Customer did not leave a comment.
Layfatte Graves
Rating:
5.0
Great customer service
Michael Parsons
Rating:
5.0
everything was professional! I recommend
Oleksandr Gorodnychyi
Rating:
5.0
Every one was great. Fast check in and hookup. I had made it for the wrong day. The agent was friendly and helpful in changing it to work best for me. Drop off was just as easy. I really appreciate the Quail Creek U-Haul team.
Gregory Cable
Rating:
5.0
Customer did not leave a comment.
Stephanie Ellis
Rating:
5.0
Great employees great great equipment
RALPH KALMA
Rating:
5.0
Candice was very profession and very helpful through the rental process and the vehicle hookup of the trailer. Once I returned the equipment she was right on it to get it unhooked and checked in even regardless of the sun zero temperatures. Great place to help with moving needs and I highly recommend.
Earl Mills
Rating:
5.0
Very fast and accurate. Good customer service also.
Nancy Holmes
Rating:
5.0
Great customer service and friendly knowledgeable folks. A five star location.
Lee Nichols
Rating:
5.0
Customer did not leave a comment.
OTIS JOHNSON
|
Overall Experience
Rating:
2.0
I have used Uhaul in the past and this time I had been with you all for nearly a year. I really needed a storage facility since we are having a difficult time. I had 2 units with you and moved my things out of the smaller unit into the larger one at the end of November, to save money. Prior to my payment date, I called in to ask for the grace period because I was not able to pay by the due date. I was given the advice to turn off auto pay and make my payment as planned which would be about a week late so I understood there would be a late fee. Unfortunately, I was locked out of my storage after being only 1 day late but this wasn't the worse part. I was embarrassed by your company calling my contacts listed and telling them that I have an overdue balance. It was simply too soon to treat me like a person who doesn't pay their bills! I borrowed money and paid my bill to you and immediately moved to another storage company. This is very unfortunate and I won't recommend u-haul to anyone!
YOLANDA UDE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren Reames
Rating:
5.0
Customer did not leave a comment.
Samuel Ragland
Rating:
3.0
Customer did not leave a comment.
michael thomas
Rating:
5.0
Customer did not leave a comment.
Jennifer Kloeppel
Rating:
5.0
Customer did not leave a comment.
anthony goodman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason Gowins
Rating:
3.0
I never got an email confirmation saying that I checked my equipment in after I turned it in.
Drew England
Rating:
5.0
Customer did not leave a comment.
Lenardo Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robb Porter
Rating:
5.0
Customer did not leave a comment.
Donny Cofer
Rating:
5.0
Great team at UHAUL!!!
VICKI CORNELIUS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ron simon
Rating:
5.0
Customer did not leave a comment.
Jacob Kinser
Rating:
5.0
The UHaul team is super excellence crew!! The always greet me with a smile!! Keep up the good work!!!
Vicki Cornelius
Rating:
5.0
Customer did not leave a comment.
BRAD TRISH BARNETT
Rating:
5.0
called to see about changing my dropoff location as I had picked one that was not close, associate on the phone sounded happy to help facilitate the change. Drop off went smoothly, associate came right out when I pulled up, disconnected the equipment and sent me on my way in less than 10 minutes, all with a smile on his face.
Christian McKinzie
Rating:
3.0
Customer did not leave a comment.
Long Psam
Rating:
5.0
Great service, great trailer
James Rollow
Rating:
5.0
Outstanding staff and the facilities were clean every time. I will always recommend UHaul to my friends. Jill Joseph
jill joseph
|
Overall Experience
Rating:
5.0
Staff was Awesome.
Rick Rayburn
Rating:
4.0
Customer did not leave a comment.
Layfatte Graves
Rating:
5.0
Customer did not leave a comment.
Regina Goodman
|
Overall Experience
Rating:
5.0
Ryan Gibson is amazing! I always appreciate him and how helpful he is. I would never go anywhere else. Ever.
Andrew Martin
Rating:
5.0
Customer did not leave a comment.
Raymond Ortiz
Rating:
5.0
Customer did not leave a comment.
Marcus Burgher
Rating:
5.0
I will only do business and love doing business at the location on Memorial starting with Ryan and Candice they are both great team leaders very friendly very outgoing and go out of their way to help you I am very grateful for the rest of their staff they are friendly funny and they make the atmosphere very enjoyable there is also another manager that’s there and I cannot call her name right now Margo I believe and then there’s Carol I just don’t want to leave any other crew out because they all deserve recognition for their professionalism in there excellent customer service they go above and beyond the call of duty thank you for everything you guys do for me I may not say it but I will certainly let It known anybody ever needs to rent a U-Haul they will be referred by mean to you merry Christmas to you and your crew
Rebecca Stewart
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keith English
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul Poe
Rating:
5.0
There is a great group of people working there
cody barger
Rating:
5.0
Customer did not leave a comment.
Victor Fourman
Rating:
5.0
Customer did not leave a comment.
Kameron Kelly
Rating:
5.0
Customer did not leave a comment.
Britney Bowman
Rating:
5.0
Customer did not leave a comment.
Rinda Brooks
|
First Impressions
Rating:
5.0
I have been using U-Haul for my moving and storage needs for many needs and have a good service always.
david dubois
|
Overall Experience
Rating:
5.0
Love Candice!
Yvonne Rhone
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carla Bozarth
|
Overall Experience
Rating:
5.0
Ryan and his whole team were always so nice and helpful!!
We rented a unit for three years and a second for a month.
I enjoyed going in and seeing everyone!
Kim Isaac
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ray Becerra
Rating:
3.0
Customer did not leave a comment.
Lexus Chatmon
Rating:
5.0
Customer did not leave a comment.
Steve Arnold
Rating:
5.0
Customer did not leave a comment.
Hattie Odom
Rating:
5.0
Customer did not leave a comment.
John Stewart
Rating:
4.0
Great staff!
AZORE EASDON
|
Overall Experience
Rating:
5.0
the individuals that was working where nice and helpful
Linsey Davenport
|
First Impressions
Rating:
5.0
From the day I arrived in Oklahoma and had to unload my life out of a UHaul up until I got settled in to my new home, the staff were helpful and accommodating throughout. Thank you for making this big move so much easier!
MEGAN BRAZINA
|
Overall Experience
Rating:
5.0
Friendly, kind and courteous staff, easy to work with and will use again in the future
david dubois
|
First Impressions
Rating:
5.0
I forgot the lady's name that helped me. However she was excellent.
OTIS JOHNSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angelia Wilson
|
Overall Experience
Rating:
5.0
The staff and facility was perfect
James Simmons
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DAVID DENTON
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Marcia Meyer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer medina
|
Overall Experience
Rating:
4.0
I was charged more than expected
Steven Owens
|
First Impressions
Rating:
5.0
Ryan Gibson General manager At the memorial store is the only store that I enjoy doing business He always makes sure all my needs are met his team members are amazing The atmosphere in that place is always fun and enjoyable And I will always continue to take my business there It's It's very nice to find a place and people who treat every customer with respect and friendliness. Especially in a stressful time of moving or traveling, and that Starts with good management thank you Ryan an Ryan's team
Rebecca Stewart
|
First Impressions
Rating:
5.0
Everyone is amazing I’ve used y’all a few time at this location and I love it would definitely recommend it to anybody
honeycomb morrow
|
Overall Experience
Rating:
5.0
Great experience
BRIAN JAMISON
|
Overall Experience
Rating:
5.0
Excellent/Cleaned will rent again please get some lighting inside the units for ppl like me who come afterhours. Love the 24hr access to my storage
Romesha Fitzpatrick
|
Overall Experience
Rating:
2.0
The access codes never seem to work, they change their hours continuously and indoor units do not have a 24 hours access but the outdoor ones do(which makes no since) and if you need to get into the indoor ones you better get their 20 mins before 10pm or you won’t be getting in because access codes completely stop working 20 mins before 10pm which is when the doors for indoor units closes. Indoor top and bottom floors DO NOT have security cameras, worker have no idea what their doing and most of the time if you have questions those questions have many different answers because each worker has their own answer and have no idea what’s up or down. Those are my only issues.
Shelby Garcia
|
Online Move In
Rating:
5.0
Carol went above and beyond she was so amazing her customer service is beyond amazing thank you so much
Kimberly West
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Areal Collins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sharon buswell
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DASHAE WRIGHT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICKI CORNELIUS
|
First Impressions
Rating:
5.0
Great Customer Service
Shelley Washington
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Briglin
|
Online Move In
Rating:
3.0
The U-Haul temperature controlled facility was very hiot and in the hallways and was extremely hot in the actual storage facility. The staff could not find the extra key that I had left at the facility. They performed a cursory search for my key, pulling g out plastic boxes, rifling through them haphazardly, not caring in tge slightest if the located it. The staff was lethargic, and clearly did not want to exert any effort to locate my key.
leslie Wilson
|
Overall Experience
Rating:
3.0
Not climate controlled at all
Madison Fisher
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KURT ATTERBERRY
|
Overall Experience
Rating:
5.0
The staff was friendly. The place was clean and the carts they provided were in good condition.
Jonathon McClure
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LATONIA HUNTER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
john copenhaver
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Brianna Hubbard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Maddera
|
Overall Experience
Rating:
5.0
Candace was awesome - professional and efficient
Stephen Bullock
|
Online Move In
Rating:
5.0
Never had any issues or problems renting equipment or with my storage unit. Customer service was great and their was always someone available to assist me.
DANIEL BATES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jamie soldi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephon Starks
|
First Impressions
Rating:
5.0
Staff of this facility is top notch
LEE SHIPLEY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
thomas hopper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
taylor reed
|
Overall Experience
Rating:
5.0
Great safe storage! Staff and manager were always helpful, courteous and friendly.
Jean Analla
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEITH DOMINO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kaylan Roby
|
Overall Experience
Rating:
3.0
was a little frustrated I had been in a couple weeks ago to reserve a 10x 15 and a 10 x10 . I had called the 1800 number to verify my order and see if I could start loading a day early , They said it was available no problem. when I got to the shop on Saturday I was told no 10 x15 were available. ended up renting two 10 x 10's and then needed to add a 5 x 10. I ended up unloading on Sunday. The people in the office did a great job
karen Boogaard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHARLES GILBERT
|
First Impressions
Rating:
5.0
Ryan you and your staff were extremely helpful, friendly and very easy to work with when I engaged with them. I appreciate everything you and your did for me during this long period time. Thank you and I will always promote UHAUL to my friends and family.
Spencer Scott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry Viets
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
the covington co.
|
Overall Experience
Rating:
5.0
Clean, safe, friendly staff, convenient location, nice staff.
Rayan is especially very helpful!
Sufoung Lee
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL ROSE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Boehringer Ingelheim
|
Overall Experience
Rating:
5.0
Thank you
Alice Steward
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawn Bradford
|
Overall Experience
Rating:
5.0
Great service.
CASEY WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jim Chenowith
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lolita Dorsey
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
norman gibbs
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alice Opare
|
Overall Experience
Rating:
5.0
Thank you!
JARROD HEATON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sonya pridemore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Dunlap
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
CJ Cain
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DERREK MORTENSEN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott Middleton
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JOHN KIRKPATRICK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronnie Shirley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
george kiersch
|
Overall Experience
Rating:
5.0
Mrs Carol and Margo are the best and friendliest customer service agents that I have met in a long time great and professional.
Teresa Turner
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DASHAE WRIGHT
|
First Impressions
Rating:
3.0
The prices are significantly higher than other facilities. This is why we are leaving the unit we get is larger for less monthly payment
Melissa Rangel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Weed
|
First Impressions
Rating:
5.0
Staff was very helpful!
Ralph DeBartelo
|
Overall Experience
Rating:
4.0
Everything was excellent except for the tendency for the development of mold on objects in storage
marilyn morris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Devera Moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carroll simms
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Culpepper
|
Overall Experience
Rating:
5.0
Very helpful b always working with payments paid mostly not on time?
Lakeisha Drew
|
Overall Experience
Rating:
5.0
Ryan and Candice took care of everything in a friendly, professional manner.
I was always greeted when I entered the facility. I would highly recommend this Uhaul Center at Quail Springs!
Thank you everyone for a great experience!
JOHN GENTILE
|
Overall Experience
Rating:
5.0
Whenever I needed help (I am 83, 5’ tall, and weigh about 110) there was always an employee willing to help me. Great management!
Billie Whiteley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gwindell Rideau
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley marie Beasley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca Stewart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Hawkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marlowe parks
|
Overall Experience
Rating:
5.0
Best you how I've been to.
Michael Torres
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELIA HILL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marlowe parks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SARAH FLORES
|
Overall Experience
Rating:
4.0
I always have a good experience with this U-Haul
norma johnson
|
First Impressions
Rating:
3.0
We had an outside unit, no key needed for entry. It was not well lit but did have cameras. Left 2 days into new month and no refund.
Maria Cripe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
India Winters
|
Overall Experience
Rating:
5.0
Thank you to all the Staff very helpful, patient and very courteous.
SALAETHIEL WOODLEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
aljandro cadena
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
leona wood
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam Ferber
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lee Shipley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Whitney Patterson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon Corbin
|
First Impressions
Rating:
5.0
Everyone are nice.
PENPRAPHA WEEKS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andrea edmonds
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gershonda Hall
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Quemonttre Morris
|
Overall Experience
Rating:
3.0
Candice has been rude in person, good thing for her I didn’t really say what I wanted to say. Who tells a customer their policy is to much to read & they not going through it. I asked to point out something that she said was in the policy.
amber whitted
|
Overall Experience
Rating:
5.0
No problems, inside storage is great.
DONNIE JOHNSON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LENORE VANCE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
henry billarrial
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
george kiersch
|
First Impressions
Rating:
4.0
None
BRYAN COUCH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL CAMPBELL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LENTINARD BOWENS
|
First Impressions
Rating:
5.0
I wouldn't choose any other moving related business except Uhaul!!! Thank you for always making things better for the people!!!
shamettra mason
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Melissa Facundo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT KOLLMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathryn Lemons
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHNNA AINSWORTH
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RICHARD WHITLEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda Phillips
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
dequin williams
|
Overall Experience
Rating:
5.0
I had actually reserved another storage building at space cube just right down the road on Santa Fe. Upon arriving there I was given horrible customer service and told about administrative fee And a I need insurance fee then a lock fee and wouldn’t you know it they hit me for a fee fee and so I decided to leave and I am very happy that I did! From the minute I walked into the door it was such a pleasure working with I believe her name was Candice Hernandez. She is a great asset to your company and deserves a pat on the back for showing me excellent customer service and also in the process joking with the coworkers showing them how it’s done. I usually use the Broadway location but after the service I got yesterday I will use the memorial from now on thank you Candice I appreciate your help. The loading dock was also nice and clean with carts to use and made the unload a lot easier
Jonathan Bush
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT KOLLMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victoria gray
|
Overall Experience
Rating:
4.0
Every employee I worked with was professional, efficient, and personable. They made the whole experience much more enjoyable! I would highly recommend this location.
Thomas OKeefe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEXXIA ALFORD
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Quemonttre Morris
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sean Tillman
|
First Impressions
Rating:
5.0
Everyone was so kind and helpful.
Michael Murphy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AUGUSTINE SCHMADER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimberly Hanson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT BONK
|
Overall Experience
Rating:
3.0
My only complaint was the wait time in the lobby and no where to stand in line.
Andrea Young
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TRACEY JORDAN ESAW
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
bryan couch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mikayla Morales
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GERALD THOMAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHANNON FREEMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donisha Butler
|
Overall Experience
Rating:
5.0
Great staff and service!
JULIAN PORTILLO
|
Overall Experience
Rating:
5.0
The staff was very friendly and helpful!
Mitch Pelsue
|
Overall Experience
Rating:
5.0
The staff at the store that I used for were awesome they were polite and blind friendly also they offered lots of usable tips
Charles Gallaha
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Crystal Hammon
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ANGELALISHA FALCONE
|
Overall Experience
Rating:
1.0
Truck we reserved not available and storage had to argue with staff to get complimentary month that you advertised. Additional promises made by staff had to fight for with other staff
thomas hopper
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GARY NOREUIL
|
Overall Experience
Rating:
5.0
Everyone was so nice and professional my experience was well worth returning
Teresa Turner
|
First Impressions
Rating:
5.0
Staff went above and beyond. After I moved items out, I still had a little bit of trash left to remove. Instead of me having to drive an hour to remove it, Carol and team took it upon themselves and threw trash away. Carol is amazing!
Daniel McNickle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VANESSA GOMES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY NOREUIL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cindy stanley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
karri jamison
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon Shepherd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bryan couch
|
First Impressions
Rating:
5.0
Perfect
David Weber
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jason Powell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRENT SIMMONS
|
Overall Experience
Rating:
5.0
Customer Service @U Haul Supercenter @ QUAIL SPRINGS on Memorial Rd in Oklahoma City was SUPERB! I had need for a U Haul Cargo Can for what I thought would be 3-days. But, turns out I needed it longer. When I called U HAUL by phone to request contract extension they were very helpful, patient, attento and responsive to my needs. I would recommend U HAUL to family and friends.
Beverly royal Brown
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dana DeSanto
|
Overall Experience
Rating:
2.0
I called while on the road from Arkansas and I was told I had an outdoor unit . When I arrived I was told their were no units outdoor and I had to get one on the inside , which I didn’t want because that was more moving around for my husband . Ok I got the unit and went inside there was a lock already inside , so I kindly went to the front desk to return the one I purchased one lady told me I could . I stood in the long line to only be told I couldn’t and the lock didn’t belong to me ( she was very rude. ) ok I gave the lock back , I proceeded to my unit where another worker told me they had unit outside for the size I wanted . At the end of this all I was frustrated , irritated and tired . I most def won’t use this place again .
NATISHA JONES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KHALIFA KARIM
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Felicia Wiliams
|
First Impressions
Rating:
5.0
Extremely helpful staff. Made trip finish very smooth even under the conditions of the bad weather. 👌👌👌
Michael Parker
|
First Impressions
Rating:
5.0
Extremely helpful!
Billie Whiteley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jamie Matlock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald Nickel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald Nickel
|
First Impressions
Rating:
5.0
Amazing staff! So nice and clean! Staff went above and beyond for customers!
jorja stevenson
|
Overall Experience
Rating:
4.0
Great communication and reminders for rental fees
cartelyou edwards
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Shanon Mason
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES DEVANEY
|
First Impressions
Rating:
4.0
I did have bad experience with your call center who didn't have my reservation setup and got my personal info on my debt card this has me very upset!
Floyd Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANDREA CIENFUEGOS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chance Platt
|
Overall Experience
Rating:
5.0
Everyone was always helpful and knowledgeable about my needs and wants. Will be back when I need your service.
bobby wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gayle LaBrosse
|
Overall Experience
Rating:
5.0
Ryan and his team are top notch. They always took care of anything I needed.
Austin Vidrine
|
Overall Experience
Rating:
5.0
Great ladies in the office, big help
amber whitted
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Austin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Priscillia Sewell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer Roberts
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Angela Stevenson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES BLACKSTONE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIMMY ADKINS
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Scott Grubbs
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
D ANDREA MCGILL
|
Overall Experience
Rating:
5.0
Great customer service. Staff is veer friendly. Definitely recommend!
Tori Contreras
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES BLACKSTONE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amber Coats
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james simpson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KURT RUPERT
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Deanna Milligan
|
First Impressions
Rating:
5.0
Carol took time to show me my new space and to demonstrate how to activate and deactivate the alarm on my unit. Very friendly staff, a pleasure to work with.
Tim McKee
|
First Impressions
Rating:
5.0
They were very helpful and professional
Samantha Baker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
margret Ormiston-Graves
|
First Impressions
Rating:
5.0
Nice Crew
Eveline Gaines-Sweet
|
First Impressions
Rating:
4.0
I used this facility for over seven years. Fantastic customer service. I would give this a five-star rating if my unit had been accessible after hours.
ANDREA RATTERREE
|
Overall Experience
Rating:
5.0
Everyone is always nice never had any problems
Honeycomb Morrow
|
Overall Experience
Rating:
5.0
Very nice facility. Friendly and helpful staff. Seems secure and was very clean.
Mark Powers
|
First Impressions
Rating:
5.0
Everything went fine, she took the time to give me an excellent orientation to facility, checked card access, etc. it was nice having a “refresher orientation” as a return customer. I have rented storage from this location several times in past 20 years and never disappointed.
DONNIE JOHNSON
|
First Impressions
Rating:
5.0
Incredibly good experience at this location. Staff was helpful and quick. A year well spent!
lyiam galo
|
Overall Experience
Rating:
5.0
It does need more parking. So hard sometimes to get to my storage
Jeff Perkins
|
Overall Experience
Rating:
5.0
Only bad thing is phone number listed is corporate and you can’t talk to on site person. UHaul doesn’t know true open storage units, I reserved 4 other sites before and they were full. When your 400miles away and UHaul recommends a storage unit and you get there and its full and have drive loaded all over town to find open storage is very bad.
BRENT SIMMONS
|
First Impressions
Rating:
3.0
The movers you recommended in Tulsa did not show up on time, over charged and were destructive.
Kimberly Ternes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hope Wade
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Natasha Weaver
|
First Impressions
Rating:
5.0
Great
paul wallace
|
First Impressions
Rating:
5.0
A bit pricey but overall excellent
DAVID SPRADLIN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
joseph morehead
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Avery Chapel church
|
First Impressions
Rating:
5.0
This U-haul Moving & Storage of Quail Springs has a manager, Ryan Gibson. who is patient, expert knowledge, kindness, vast experience which he conveys to his staff. This reflects to any customer who enters this facility. I have had to store my entire household for a number of years and service has Always been Excellent. I appreciate old and new staff members for attention to detail. Leadership begins w management and flows to the members of staff. Old staff has moved to upper level positions upon other locations w in Oklahoma City. Thanks Ryan for caring as though I were a member of your U-haul family. I will miss you all. Blessings to all of you. Terri
TERRI SOLBY
|
Overall Experience
Rating:
5.0
Always had great customer service
Melissa Rangel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Loudermill
|
Overall Experience
Rating:
1.0
When I opened the storage contract on 3/1/21 I PAID for the month of March or you would not have allowed me to put my things in your unit. Then I received 20 calls to pay my bill & I talked to everyone to try to fix it. NOW, I close my account on 8/30/21 & sure enough you charge me for September. I can’t get ahold of anyone and the manager who sent this survey is the one who sent the payment notice!!! I need the Quail Springs people to refund my money & fix it so it doesn’t happen again!!!! NOW!!!!!
Michelle Lashley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vera Sellinger
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
THOMAS GODWIN
|
Overall Experience
Rating:
5.0
Ryan runs a good team
DANA Brockway
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILLIP JOHNSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Austin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SARA RODRIGUEZ
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ALISHA GRAYSON
|
Overall Experience
Rating:
5.0
Ryan was extremely helpful and accommodating.
Randy Pair
|
Overall Experience
Rating:
5.0
Staff was absolutely amazing. They were friendly and very helpful.
Kimberlyn White
|
First Impressions
Rating:
5.0
Exceptional service! Friendly staff
kim smith
|
Overall Experience
Rating:
5.0
Overall my experience was great but there are two more logistical things I feel need attention, both in the loading dock area. First one is that the edge of the dock is rough and warn with missing splintered wood and bolts sticking out. This could cause harm to vehicles but for myself it meant snagged jeans and a bruise. Secondly the trailers are parked so close to the dock at times it’s hard to access it.
Brenda Procarione
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corey Gilliam
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GABRIELLE JOHNSON
|
Overall Experience
Rating:
5.0
Excellent customer service experience! Jill Redo-Joseph
jill joseph
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
diamond mcgee
|
First Impressions
Rating:
5.0
Tha Staff was very helpful and professional. I was assisted with Customer Service by Kyla B.
Kyla was very professional, she explained everything to me from rental to storage. I totally appreciate Good Professional Service and Kyla presented that very well. The whole Staff that assisted me with my questions from the inside to the outside was Awesome as well!
Thank you, Uhaul Team at 721 Memorial Rd, OKC.
Glenda W.
GLENDA WILLIAMS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PENPRAPHA WEEKS
|
First Impressions
Rating:
3.0
Thought I was getting an outside unit. Nope inside. Asked for one close to the elevator as both my husband and i are handicapped. NOPE. All the way to the end of a HUGE LONG hallway. Was not happy. Thankfully my apartment supplies extra storage and its right outside my door.
Nicole Haury
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah Harris
|
First Impressions
Rating:
3.0
The climate control area was too hot (85 degrees) for the items that I was storing and my unit was right in front of a glass window that faces West. There were also a lot of dead insects on the floor in front of my unit and inside my unit.
Travis Norwood
|
Overall Experience
Rating:
5.0
Not enough help in the morning
ray smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elaine Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Javier Bonilla
|
First Impressions
Rating:
5.0
Everyone was friendly, helpful and efficient. Very impressed.
Elizabeth Gosney
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa Rangel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shirley Mcmillan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ryan French
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jonna ryan
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alexandro Sandoval
|
Overall Experience
Rating:
5.0
Hard working group working there!!
SHERRI COLBERT
|
Overall Experience
Rating:
4.0
We dropped off storage items before 10 and access to the storage facility doors were a little confusing. We started to move items in after finally gaining access. We accidentally let the doors close and it was a little after 10pm and when I swiped my access card to get back in the display said something like it was after hours and access denied! I thought it was supposed to be 24hr access? Maybe I’m wrong? Just wanted to let you know..
other than that the place is nice and the equipment is in good shape and the people are friendly
Brian Maddera
|
First Impressions
Rating:
4.0
Will always use UHaul storage when we bring in a load and have an over abundance of “stuff”.
BEVERLY WHITE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew Shaw
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew Shaw
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andrea dehaan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Seth Heck
|
Overall Experience
Rating:
5.0
Just started pre moving in and so far im super excited for how easy it is.
Layla Dorsey
|
First Impressions
Rating:
5.0
Yes everything really was good!
I had no question or doubt my belongings were safe and well protected from natural elements. The location was good hours of access were awesome. I work m-f and often late and most service businesses just don’t set up for those customer needs. Thank you! Keep on!
Claire McAtee
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nicole Haury
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monette Coles
|
Overall Experience
Rating:
5.0
Great customer service!!! I had an issue with my bank card causing a late fee, but, the staff here helped me out. Much appreciated!!!
JOHN LONDON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CAROL PFISTER
|
First Impressions
Rating:
1.0
Socks
Dareo Shahrdar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANNE SEGARS
|
Overall Experience
Rating:
5.0
Very friendly staff that met and exceeded all of my expectations. They took excellent care of me!
Titus Custer
|
First Impressions
Rating:
5.0
Rented a climate-conrrolled unit for over 4 years while living out of state. Never had any issues or concerns with Quali Springs U-Haul.
Jay Stills
|
Overall Experience
Rating:
5.0
great service
Ralph DeBartelo
|
First Impressions
Rating:
2.0
Units reserved on website we’re not available.
James Harris
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
John Foster
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Crystal Hammon
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lillian Flannigan
|
Online Move In
Rating:
2.0
The facility is ok. However, as far as the staff goes, the right hand doesn’t know what the left hand is doing.
LINDA CARTER
|
Overall Experience
Rating:
5.0
Very nice
Honeycomb Morrow
|
First Impressions
Rating:
5.0
Nice and very Helpful
Honeycomb Morrow
|
Overall Experience
Rating:
5.0
I love your u-haul location. We have used your trucks and climate controlled rooms quite a few times since 2013. We’ve ALWAYS been given the best and professional service. Your parking lot is most spacious. You have ramps to back right up to. The employees have always been so nice. The manager Ryan Gibson is so nice and professional. Alyssa is so sweet. She is super nice and professional as well. I hope she will be made aware of what an asset she is. I highly recommend this location to anyone needing a storage unit or truck to rent. It’s super clean. Always have a lot of supplies in stock too. Even the restroom is spotless next to the elevator. Keep up the great work! Thank you!
BRIAN BELLCOM
|
Overall Experience
Rating:
5.0
Thank you very much
Please give Carol a raise she is amazing.
YOLANDA SHORT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Artricia Vester
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cecilia Morris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cecilia Morris
|
First Impressions
Rating:
5.0
The young woman that helped us, “Miss UHaul”, was great!! Fantastic at her job and great attitude.
ROY DUKE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alan Cox
|
First Impressions
Rating:
4.0
They don't prorate the units which I feel is poor business ethics. I paid for entire month that I won't need becaise I moved out on the 8th. I asked if the balance could be transferred to a truck they said no it's two different system. Next time I will go with Ryder without a doubt.
lashawn darnell
|
Overall Experience
Rating:
5.0
Candice assisted me. Best service I have had in a long, long time. She was helpful, pleasant and efficient.
Elizabeth Donnelly
|
First Impressions
Rating:
4.0
A confirmation screen said, ‘A complimentary lock will be left inside the unit...’ There was no lock. I left only a few items inside the unit, unlocked. There has been poor roads because of weather, and I’ve yet to return with more items. But thanks for the super easy online setup!
Neil Pickett
|
Online Move In
Rating:
4.0
Staff at the location on West Memorial was awesome.
lashawn darnell
|
First Impressions
Rating:
5.0
The staff who helped me were very friendly.
Tyren Chestnut
|
First Impressions
Rating:
5.0
Excellent Experience! Staff is very well trained, helpful and friendly! Couldn't ask for more!
karl Leippe
|
Overall Experience
Rating:
2.0
The staff was very unfriendly and I believe to be possible on drugs to go into detail would take two pages but this just isn’t about the staff they charge around $200 a unit on my 10•20 and only provide one tiny little energy efficient swirl bulb in the very front corner next to the door that you can only run 15min at a time at them pices of charge should be provided with a better experience
SCOTT KING
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jeanne gang
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chantay Hooks
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Micheline Pierre
|
Overall Experience
Rating:
5.0
My only complaint was there was someone who was there almost daily with one of uhaul’s big truck unloading random junk. It wouldn’t have bothered me except that he took up so much of the loading/unloading dock.
Rafael Hedrick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alyssa salaswat
|
First Impressions
Rating:
5.0
Ryan is always very accommodating and helpful.
norman gibbs
|
First Impressions
Rating:
5.0
I had no problems at all
Honeycomb Morrow
|
Overall Experience
Rating:
5.0
The staff is always friendly and helpful. They have always given me the best customer service. Ryan and his staff are the best.
Annette Hughes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olivia Raff
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMOS NAKOLO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
erin lucas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WANDA EDMUNDSON
|
Overall Experience
Rating:
5.0
Very happy with the staff at this location.
Ken Wolf
|
First Impressions
Rating:
5.0
We had gone to put things in storage and they didn’t give us 24 hour access even tho the store was a 24 hour store.
Charles Covel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN BENNETT
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nicole Boykins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Lane
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Yonika Barrientez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wyla Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bert Bluejacket
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrea Shelton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mark stratton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
adrina grayson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
APRIL SMITH
|
Overall Experience
Rating:
5.0
Return was a breeze. Truck felt like it had no nada huhuh none shocks.
Beverly White
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeryme McCrary
|
Overall Experience
Rating:
5.0
I dealt with the same person this time as last time, Nathan, and he was great again. The month of free storage when you rent a truck is real. Nathan was very helpful, good mixture if professional but friendly and easy going with all my questions.
Lee Baney
|
Overall Experience
Rating:
5.0
UHaul has a variety of storage types and vehicle rentals. UHaul is also reasonably priced.
carmelita brazille
|
Overall Experience
Rating:
5.0
I did mark the hours Convienent however they should be open later on the weekend.
We have used this location 3x because of the customer service.
Thanks
Kim Isaac
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRYAN TOWNSEND
|
Overall Experience
Rating:
2.0
The unit they gave me had a lock so I had to go back to take it off. Then I open it and there is a crate of dolly's in it. I got a card to turn off the alarm but there wasn’t an alarm system. Just unorganized. Also, I called earlier and reserved a unit and they said I didn’t have a reservation.
Braden Davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Olivia Raff
|
First Impressions
Rating:
5.0
The van ran great, the auto transport was easy to set up and everyone I spoke with was helpful.
Greg Martineau
|
First Impressions
Rating:
5.0
We only closed unit because we moved. This is a great place!
Derek Hays
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
verna tounsley
|
Overall Experience
Rating:
5.0
Great service
Lawana Johnson
|
First Impressions
Rating:
5.0
Margo was great working with. She is an asset to the U-Haul family. I wished everyone I came in contact with for this move from Florida to Oklahoma was as thoughtful and caring as Margo.
Dwayne Payne
|
First Impressions
Rating:
5.0
Representative was very helpful.
RANDY PRATT
|
First Impressions
Rating:
5.0
NATE IS ALWAYS EXCELLENT
DANA Brockway
|
First Impressions
Rating:
5.0
It is probably the most beautiful storage facility I have ever used. Clean, well-lighted, and the staff provided outstanding service from day one!
Brian Birks
|
Overall Experience
Rating:
5.0
Nice place! Will use again in the future. Staff is by far the best.
Deborah Scobey
|
Overall Experience
Rating:
5.0
Margo was very helpful getting me a storage unit!
Jon Freese
|
First Impressions
Rating:
5.0
Very nice and courteous people at this location
ROBERT AYERS
|
Overall Experience
Rating:
4.0
I was satisfied.
Da'Quano Houston
|
First Impressions
Rating:
5.0
I have done ALOT of business here. It is still one of the best Uhauls....I wish they would go back to the free 10*20 for those of uabthat are loyal
dana brockway
|
First Impressions
Rating:
5.0
We have used the uhaul storage facility multiple times and have had no issues. Staff is friendly and always helpful if you need them. Great customer service
Ramona Little
|
Overall Experience
Rating:
5.0
Thank you!
Ryan Forgety
|
Overall Experience
Rating:
5.0
Great staff & they’re very helpful Ryan is a great manager that will help in any way. Instead of keeping your things they help you get them back if you missed a payment!
Destiny Fisher
|
Overall Experience
Rating:
5.0
None
DUSTIN WRIGHT
|
Overall Experience
Rating:
2.0
Rented a truck to complete a move-out. Then I find out the front sliding doors did not open. Forced to extend truck rental for second day thinking doors would be fixed. Nope! Two days, no door.
jim jones
|
Overall Experience
Rating:
5.0
A bit expensive
linda fuston
|
Overall Experience
Rating:
5.0
The staff at Uhaul of Quail Springs is amazing! I've dealt with them on several different occasions in the last 8 months. Every time they are courteous and very friendly and very helpful.
jaqueline voss
|
First Impressions
Rating:
5.0
I received very professional service, the representative was very knowledgeable and had very good customer service. I am very pleased, I will return if necessary. Thank you.
Alice Steward
|
First Impressions
Rating:
5.0
The employees were informative and made my move stress-free
Minh Phan
|
First Impressions
Rating:
4.0
On hand staff were extremely helpful.
john seikel
|
First Impressions
Rating:
5.0
Service was great
Linda Hagan
|
First Impressions
Rating:
5.0
Service great
David Perez
|
Overall Experience
Rating:
5.0
Storage facility was clean. The assistance of staff went well
Mekaila Coffee
|
First Impressions
Rating:
5.0
Great service!
Steven Arnold
|
First Impressions
Rating:
5.0
Keep up your great work job!
SANDRA STENULSON
|
Overall Experience
Rating:
5.0
SO COMPLETE WITH THE SERVICE OF EMPLOYEE AND FOR U HAUL TREATMENT
William Barton
|
First Impressions
Rating:
5.0
Awesome so amazing
Michael Shellstrom
|
First Impressions
Rating:
5.0
I would use this location again.
Patricia Golden
|
Overall Experience
Rating:
4.0
Very courteous, helpful and smiling
Patricia Golden
|
First Impressions
Rating:
5.0
Easy - fast and friendly.
Sami nelson
|
First Impressions
Rating:
5.0
Everyone was extremely helpful and the rental/storage/recycling process could not have gone more smoothly.
Gary Moore
|
Overall Experience
Rating:
5.0
*
LAURIE POLHEMUS
|
Overall Experience
Rating:
5.0
Excellent service and staff!
hostmyer const.
|
Overall Experience
Rating:
5.0
The service was beyond my expectations, swift and professional. I highly recommend !
Franck Ilunga
|
First Impressions
Rating:
5.0
very good service, and very knowledgeable employees.
BONNIE TERRILL
|
Overall Experience
Rating:
4.0
Personnel were both helpful - friendly and courteous. A malfunction of the computer caused us to make an additional trip to the facility. Employees did their best to make it a pleasant experience.
Leo Pasini
|
First Impressions
Rating:
5.0
Service was professional, courteous, and efficient. Highly recommend
DWYLA WILLIAMS
|
First Impressions
Rating:
5.0
Friendly and helpful...
Shane Perryman
|
Overall Experience
Rating:
5.0
Received a free month with a Uhaul rental, much needed. Simple and easy staff to deal with.
CHRIS WERTMAN
|
Overall Experience
Rating:
5.0
I rented several units at this facility for the past 8 years. I was always happy with staff and their assistance whenever I had a problem. If I need a storage unit in the future, I would rent at this
JILL HOLT
|
Overall Experience
Rating:
5.0
Thank you for your help
ricardo rodriguez
|
Overall Experience
Rating:
5.0
We moved from Canada and rented a trailer and wasn't expecting a free locker for the month.
HOMER COLE
|
Overall Experience
Rating:
5.0
Ryan and his staff are great and helped ease stress during our move.
Todd Sanders
|
Overall Experience
Rating:
5.0
I had a storage space for 2 years at this location and rented trucks a few times as week. And, Ryan and his staff were very professional, quick to resolve any questions of issues, etc.
RACHEL ENDERWOOD
|
Overall Experience
Rating:
4.0
The dang alarm goes off all the time, even if you use your card and it acknowledges you. It is very clean and the staff is friendly.
Garry Carpenter
|
Overall Experience
Rating:
5.0
Ryan and his staff reserved a storage unit on short notice and even provided a 2nd unit the day of the move when we realized we had more stuff than we thought. This was the easiest part of our move.
Todd Sanders
|
Reservation
Rating:
5.0
The staff there was very friendly and professional. Facility is clean, and plenty of room to navigate the large truck around.
Charles Bloomfield
|
Reservation
Rating:
5.0
Excellent service. I can recommend to everyone.
Dinesh Shah
|
Overall Experience
Rating:
5.0
Great service!!
Tim Lovett
|
Reservation
Rating:
2.0
Switched trucks for their convince due to needing service. The truck stunk of cigarette smoke. Truck hadn’t been cleaned. Ashes, sticky, & wrappers everywhere. Drop off 16 miles away closer 3 miles
Coutney PAYNE
|
Overall Experience
Rating:
5.0
There is many iother storage places, including one branded U-haul, closer to where I needed, but Quial Springs was chosen because they have elevator in their environmentally controled storage that has
Michael Jones
|
Reservation
Rating:
5.0
Friendly, professional, & knowledgeable. Thanks
Debra Cole
|
Reservation
Rating:
5.0
Very nice people, clean facility and excellent service.
Thomas Kiddoo
|
Overall Experience
Rating:
5.0
Would rent a unit here again.
Jill Witchey
|
Overall Experience
Rating:
5.0
had storage space for 5 years, convenient online pay, never any issues, helpful staff, clean and cool environment for my valued items.
JL JONES
|
Overall Experience
Rating:
5.0
Great experience! Very helpful staff!!
Bryan marshall Wilcox
|
Overall Experience
Rating:
4.0
Satisfied with the service at this location.
Mary LABAO
|
Overall Experience
Rating:
5.0
Awesome experience
preston coleman
|
Overall Experience
Rating:
4.0
None
CYNTHIA LINARES
|
Overall Experience
Rating:
5.0
everyone was helpful
Benny Johnston
|
Overall Experience
Rating:
4.0
We rented a climate controlled unit. The facility was kept neat and clean. No problems with the unit. Friendly staff.
Kimberly Curry
|
Overall Experience
Rating:
5.0
I had outside unit several years and never a problem. The secure card entry system works great. I’ve had climate control unit also in the past and they provide carts to move stuff to the dock, A++
DONNIE JOHNSON
|
Overall Experience
Rating:
4.0
Great climate contolled facility.
GWENDOLYN BROWN
|
Overall Experience
Rating:
5.0
Thank You !
Donald kirk
|
Overall Experience
Rating:
5.0
Great experience
Gale Choffin
|
Overall Experience
Rating:
5.0
Ryan has a good team. The layers is security attracted us to use the facility to store sensitive records until they could be destroyed.