Customer Reviews for U-Haul Moving & Storage Of Quail Springs

7,399 reviews

721 W Memorial Rd   Oklahoma City, OK 73114
(Btwn Western & Santa Fe 1/4 mile East of Western, Across street from Lexus Dealership North side of road)

(405) 751-2525

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(405) 751-2525

721 W Memorial Rd
Oklahoma City, OK 73114
(Btwn Western & Santa Fe 1/4 mile East of Western, Across street from Lexus Dealership North side of road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Priscillia Sewell  |  Overall Experience 
Rating:
5.0

Staff was so nice & helpful

temilade aksor  |  First Impressions 
Rating:
5.0

Great service

brandi hopkins  |  First Impressions 
Rating:
5.0

The gentleman that took care of me (sorry, I can't remember his name) was speedy, friendly and a joy to work with. Just a great overall experience.

Martin Monaco 
Rating:
5.0

Andrew did a great job

George Cooley 
Rating:
4.0

Customer did not leave a comment.

Michael Pretiger 
Rating:
4.0

Customer did not leave a comment.

MICHAEL PRETIGER 
Rating:
5.0

Great experience. Don't change anything! 😊

Stacey Williams 
Rating:
5.0

Excellent staff!

Tommie Hale 
Rating:
5.0

Customer did not leave a comment.

Shane McWhorter 
Rating:
5.0

Customer did not leave a comment.

Frederick Cornell 
Rating:
3.0

Customer did not leave a comment.

Jerrick Brown 
Rating:
5.0

Personnel met me with a big smile and was very friendly.

Rommel Flores 
Rating:
5.0

Customer did not leave a comment.

Ceciley Boucherie 
Rating:
5.0

Your staff is very professional, all of them

MORRISON BROWNE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana Brockway  |  Overall Experience 
Rating:
5.0

Very friendly staff. The manager was super helpful. 10/10 recommend

alex johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABNER LOPEZ 
Rating:
5.0

Customer did not leave a comment.

esther barr  |  Overall Experience 
Rating:
4.0

The people and truck was great. The rental labor was terrible. Over charged and not prepared with correct tools. Ended up costing me about $160.00 over and above.

Carol Roberts 
Rating:
5.0

Customer did not leave a comment.

LISA MCCARTER  |  First Impressions 
Rating:
1.0

I returned the trailer more than a day early on Saturday and I waited for someone to come out. When she came out she greeted me with something along the lines of "Is a digital receipt okay with you?" I replied that it was and she said, "Okay, you will get one later" and mumbled something along the lines of the system being down or something. I could not hear or understand her. But I NEVER got any receipt at all. I sent text and email messages but never got any response at all. And I worried about this because I have had rentals where UHAUL did not record my return and they called me wanting to know why I had not returned a trailer when I had returned it. But I never got a receipt . . . until a week later when . . . As I was going to bed on Thursday night, nearly a week after I had returned the trailer, I got a message from Uhaul telling me that my credit card did not go through. I wrote back to them asking what they were charging me for as I had paid for the rental and it was showing as paid on my account. No reply. No reply. No reply. So I went to bed worrying about what they were trying to pull. Were they going to claim I had not returned the trailer or that it was somehow damages. What were they trying to pull. On Friday I got a receipt from the local Uhaul here where I had turned in the trailer a week ago. It was showing they charged my card zero dollars and zero cents. WTF? I did not ask them for a receipt of what I paid them. I asked them for a receipt showing i had returned the trailer. Do they just not understand their own system? Do they not understand customer needs? or ar they just that dense all together? This is what you need to deal with. All I saw working their looked like an inner city gang more than a retail team. No smiling faces, just threatening looking people talking to me as if I were an intruder. I will not return to that location, ever, for any reason. I am loyal to Uhaul, always have been, but I will go to Penske or some other before I will use that location for any pick up or drop off.

Wilbert Quick 
Rating:
5.0

Customer did not leave a comment.

mike humphreys 
Rating:
4.0

Sales woman was awesome

Bradford Bennett 
Rating:
4.0

Everything good

Henry Wilson 
Rating:
5.0

Customer did not leave a comment.

JAMES CURRAN 
Rating:
5.0

Customer did not leave a comment.

June Tiffany  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlisa Curry 
Rating:
5.0

Customer did not leave a comment.

SHAUN EDWARDS  |  Overall Experience 
Rating:
5.0

You all did great! The app messed up but there were no issues with the local service and equipment.

Greg Mackey 
Rating:
1.0

Was told over the phone I was good to return by 1:00 PM without additional charge. I arrived 10:30 AM for return and was charged an additional day for being late? Would not recommend. For the money you can go elsewhere. I would like a call back and refund of that extra days charge.

Aaron Loughmiller 
Rating:
5.0

Customer did not leave a comment.

Ronald Simms 
Rating:
5.0

Customer did not leave a comment.

Steve Owen  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sylvia Rode 
Rating:
5.0

Customer did not leave a comment.

debra harris 
Rating:
5.0

Customer did not leave a comment.

Eric Larson 
Rating:
5.0

Customer did not leave a comment.

Steve Owen 
Rating:
5.0

Customer did not leave a comment.

GERALD THOMAS   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony jones 
Rating:
5.0

Customer did not leave a comment.

JANELLE THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Thomas  |  Online Move In 
Rating:
5.0

I had my rental for 11 years. Never had any issues or problems with anything or anyone. Thanks

DONALD ELLIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Matlock 
Rating:
5.0

RYAN IS ALWAYS PROFESSIONAL AND GREAT

Dana Brockway  |  First Impressions 
Rating:
5.0

Great location. Easy to pull into and good directions on where to stop with your rental.

Samuel Terracina 
Rating:
4.0

Customer did not leave a comment.

Erick Heflin 
Rating:
4.0

Customer did not leave a comment.

Linda Taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Art Sanders 
Rating:
5.0

Customer did not leave a comment.

Leslie Thomas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jimmie Crouch 
Rating:
5.0

Customer did not leave a comment.

Alicia Golden 
Rating:
5.0

Customer did not leave a comment.

Theodore Tolentino 
Rating:
5.0

Customer did not leave a comment.

april jordan 
Rating:
5.0

Friendly and helpful. Everything fine.

Larry Westfall 
Rating:
5.0

Customer did not leave a comment.

Cathy McDaniel 
Rating:
5.0

Love this facility!! I’ll always choose quail springs over any other location! Staff is very friendly and makes sure all needs are met!

Kiarah Mccowan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Burns 
Rating:
5.0

Customer did not leave a comment.

Christopher Ramsauer 
Rating:
4.0

Andrew was a great guy. He was polite, professional, and did a great job installing my hitch. I will go there again when in need of services.

andrew wilcox 
Rating:
5.0

Customer did not leave a comment.

Matthew Tanzer 
Rating:
4.0

Customer did not leave a comment.

KAREN COKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trochtas flowers 
Rating:
5.0

Customer did not leave a comment.

alex johnson  |  First Impressions 
Rating:
5.0

The people are so kind and helpful.

cody barger 
Rating:
5.0

Customer did not leave a comment.

Danielle Ezell 
Rating:
5.0

Customer did not leave a comment.

Ron Blumstein 
Rating:
5.0

Customer did not leave a comment.

larry mullican 
Rating:
5.0

Absolutely nothing the whole crew that works this location is Top Notch I am so Greatful for this team they r always professional friendly an always go above an blond to serve thank you for all ya do to make my experiences less stressful 😀 I send any an all who ask were to rent haul to go to thos location for there best service!!!

Rebecca Stewart 
Rating:
5.0

Customer did not leave a comment.

Cassaundra Franklin 
Rating:
5.0

Customer did not leave a comment.

GERALD THOMAS   |  First Impressions 
Rating:
5.0

I really appreciate the service and everyone always willing to work with you and when you were not able to pay on time…they still worked with you and I really appreciate it.

Melissa Samuels  |  Overall Experience 
Rating:
4.0

Did the pick up online and made for an easy pick up and very little time spent picking up the vehicle.

Steve Fluke 
Rating:
5.0

Customer did not leave a comment.

Kashayla Bruner 
Rating:
5.0

Customer did not leave a comment.

corey cornish 
Rating:
5.0

Customer did not leave a comment.

Michael Murphy  |  Overall Experience 
Rating:
5.0

Fast and reliable service

ARDNETTE LAWSON 
Rating:
5.0

Really outstanding customer service at this location!

Michele Aguilera 
Rating:
5.0

Customer did not leave a comment.

Candice Warren  |  Online Move In 
Rating:
5.0

Andrew did an excellent job looks very pr

Donald Rodrbush 
Rating:
5.0

Very friendly service at a fair price

George Soniat 
Rating:
5.0

The BEST!

Amanda Meyers  |  Overall Experience 
Rating:
1.0

My issue was never resolved….no one was helpful and the staff acted like I was wrong for wanting my account fixed.

diana ward  |  First Impressions 
Rating:
4.0

At almost 52 yrs of age, I’ve rented several UHaul trucks over the years. BY FAR the worst truck I’ve ever driven from UHaul. The steering wheel had so much play in it that you literally were going from a left turn position to immediately a right turn position to even attempt to stay centered. Granted, the vehicle had over 189,000 miles on it, but if it’s still being actively used in the weekly rotation that is insane. Thank God I only had a 200 mile round trip because there would have been no way I physically could have managed. Inexcusable that that truck was issued to me.

Laura Tucker 
Rating:
5.0

Great customer service! Would definitely recommend.

Shelia cottrell 
Rating:
5.0

Freaking awesome experience

Jeremiah Duda 
Rating:
5.0

The miles on the paper/app were different than what the truck showed by one mile , therefore it showed I drove 1mile more than I did and was charged for it . was only .97 cents but still frustrating.

Chad Trogdon 
Rating:
5.0

The employees were very friendly and helpful! She got me all set up and ready to go, even took me to my unit and showed me around the facility.

Maness Diane  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Latta 
Rating:
5.0

Customer did not leave a comment.

Christina Grant 
Rating:
3.0

Customer did not leave a comment.

Layfatte Graves 
Rating:
5.0

Great customer service

Michael Parsons 
Rating:
5.0

everything was professional! I recommend

Oleksandr Gorodnychyi 
Rating:
5.0

Every one was great. Fast check in and hookup. I had made it for the wrong day. The agent was friendly and helpful in changing it to work best for me. Drop off was just as easy. I really appreciate the Quail Creek U-Haul team.

Gregory Cable 
Rating:
5.0

Customer did not leave a comment.

Stephanie Ellis 
Rating:
5.0

Great employees great great equipment

RALPH KALMA 
Rating:
5.0

Candice was very profession and very helpful through the rental process and the vehicle hookup of the trailer. Once I returned the equipment she was right on it to get it unhooked and checked in even regardless of the sun zero temperatures. Great place to help with moving needs and I highly recommend.

Earl Mills 
Rating:
5.0

Very fast and accurate. Good customer service also.

Nancy Holmes 
Rating:
5.0

Great customer service and friendly knowledgeable folks. A five star location.

Lee Nichols 
Rating:
5.0

Customer did not leave a comment.

OTIS JOHNSON  |  Overall Experience 
Rating:
2.0

I have used Uhaul in the past and this time I had been with you all for nearly a year. I really needed a storage facility since we are having a difficult time. I had 2 units with you and moved my things out of the smaller unit into the larger one at the end of November, to save money. Prior to my payment date, I called in to ask for the grace period because I was not able to pay by the due date. I was given the advice to turn off auto pay and make my payment as planned which would be about a week late so I understood there would be a late fee. Unfortunately, I was locked out of my storage after being only 1 day late but this wasn't the worse part. I was embarrassed by your company calling my contacts listed and telling them that I have an overdue balance. It was simply too soon to treat me like a person who doesn't pay their bills! I borrowed money and paid my bill to you and immediately moved to another storage company. This is very unfortunate and I won't recommend u-haul to anyone!

YOLANDA UDE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Reames 
Rating:
5.0

Customer did not leave a comment.

Samuel Ragland 
Rating:
3.0

Customer did not leave a comment.

michael thomas 
Rating:
5.0

Customer did not leave a comment.

Jennifer Kloeppel 
Rating:
5.0

Customer did not leave a comment.

anthony goodman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Gowins 
Rating:
3.0

I never got an email confirmation saying that I checked my equipment in after I turned it in.

Drew England 
Rating:
5.0

Customer did not leave a comment.

Lenardo Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robb Porter 
Rating:
5.0

Customer did not leave a comment.

Donny Cofer 
Rating:
5.0

Great team at UHAUL!!!

VICKI CORNELIUS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ron simon 
Rating:
5.0

Customer did not leave a comment.

Jacob Kinser 
Rating:
5.0

The UHaul team is super excellence crew!! The always greet me with a smile!! Keep up the good work!!!

Vicki Cornelius 
Rating:
5.0

Customer did not leave a comment.

BRAD TRISH BARNETT 
Rating:
5.0

called to see about changing my dropoff location as I had picked one that was not close, associate on the phone sounded happy to help facilitate the change. Drop off went smoothly, associate came right out when I pulled up, disconnected the equipment and sent me on my way in less than 10 minutes, all with a smile on his face.

Christian McKinzie 
Rating:
3.0

Customer did not leave a comment.

Long Psam 
Rating:
5.0

Great service, great trailer

James Rollow 
Rating:
5.0

Outstanding staff and the facilities were clean every time. I will always recommend UHaul to my friends. Jill Joseph

jill joseph  |  Overall Experience 
Rating:
5.0

Staff was Awesome.

Rick Rayburn 
Rating:
4.0

Customer did not leave a comment.

Layfatte Graves 
Rating:
5.0

Customer did not leave a comment.

Regina Goodman  |  Overall Experience 
Rating:
5.0

Ryan Gibson is amazing! I always appreciate him and how helpful he is. I would never go anywhere else. Ever.

Andrew Martin 
Rating:
5.0

Customer did not leave a comment.

Raymond Ortiz 
Rating:
5.0

Customer did not leave a comment.

Marcus Burgher 
Rating:
5.0

I will only do business and love doing business at the location on Memorial starting with Ryan and Candice they are both great team leaders very friendly very outgoing and go out of their way to help you I am very grateful for the rest of their staff they are friendly funny and they make the atmosphere very enjoyable there is also another manager that’s there and I cannot call her name right now Margo I believe and then there’s Carol I just don’t want to leave any other crew out because they all deserve recognition for their professionalism in there excellent customer service they go above and beyond the call of duty thank you for everything you guys do for me I may not say it but I will certainly let It known anybody ever needs to rent a U-Haul they will be referred by mean to you merry Christmas to you and your crew

Rebecca Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith English  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Poe 
Rating:
5.0

There is a great group of people working there

cody barger 
Rating:
5.0

Customer did not leave a comment.

Victor Fourman 
Rating:
5.0

Customer did not leave a comment.

Kameron Kelly 
Rating:
5.0

Customer did not leave a comment.

Britney Bowman 
Rating:
5.0

Customer did not leave a comment.

Rinda Brooks  |  First Impressions 
Rating:
5.0

I have been using U-Haul for my moving and storage needs for many needs and have a good service always.

david dubois  |  Overall Experience 
Rating:
5.0

Love Candice!

Yvonne Rhone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla Bozarth  |  Overall Experience 
Rating:
5.0

Ryan and his whole team were always so nice and helpful!! We rented a unit for three years and a second for a month. I enjoyed going in and seeing everyone!

Kim Isaac  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray Becerra 
Rating:
3.0

Customer did not leave a comment.

Lexus Chatmon 
Rating:
5.0

Customer did not leave a comment.

Steve Arnold 
Rating:
5.0

Customer did not leave a comment.

Hattie Odom 
Rating:
5.0

Customer did not leave a comment.

John Stewart 
Rating:
4.0

Great staff!

AZORE EASDON  |  Overall Experience 
Rating:
5.0

the individuals that was working where nice and helpful

Linsey Davenport  |  First Impressions 
Rating:
5.0

From the day I arrived in Oklahoma and had to unload my life out of a UHaul up until I got settled in to my new home, the staff were helpful and accommodating throughout. Thank you for making this big move so much easier!

MEGAN BRAZINA  |  Overall Experience 
Rating:
5.0

Friendly, kind and courteous staff, easy to work with and will use again in the future

david dubois  |  First Impressions 
Rating:
5.0

I forgot the lady's name that helped me. However she was excellent.

OTIS JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelia Wilson  |  Overall Experience 
Rating:
5.0

The staff and facility was perfect

James Simmons  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID DENTON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marcia Meyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer medina  |  Overall Experience 
Rating:
4.0

I was charged more than expected

Steven Owens  |  First Impressions 
Rating:
5.0

Ryan Gibson General manager At the memorial store is the only store that I enjoy doing business He always makes sure all my needs are met his team members are amazing The atmosphere in that place is always fun and enjoyable And I will always continue to take my business there It's It's very nice to find a place and people who treat every customer with respect and friendliness. Especially in a stressful time of moving or traveling, and that Starts with good management thank you Ryan an Ryan's team

Rebecca Stewart  |  First Impressions 
Rating:
5.0

Everyone is amazing I’ve used y’all a few time at this location and I love it would definitely recommend it to anybody

honeycomb morrow  |  Overall Experience 
Rating:
5.0

Great experience

BRIAN JAMISON  |  Overall Experience 
Rating:
5.0

Excellent/Cleaned will rent again please get some lighting inside the units for ppl like me who come afterhours. Love the 24hr access to my storage

Romesha Fitzpatrick  |  Overall Experience 
Rating:
2.0

The access codes never seem to work, they change their hours continuously and indoor units do not have a 24 hours access but the outdoor ones do(which makes no since) and if you need to get into the indoor ones you better get their 20 mins before 10pm or you won’t be getting in because access codes completely stop working 20 mins before 10pm which is when the doors for indoor units closes. Indoor top and bottom floors DO NOT have security cameras, worker have no idea what their doing and most of the time if you have questions those questions have many different answers because each worker has their own answer and have no idea what’s up or down. Those are my only issues.

Shelby Garcia  |  Online Move In 
Rating:
5.0

Carol went above and beyond she was so amazing her customer service is beyond amazing thank you so much

Kimberly West  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Areal Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon buswell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DASHAE WRIGHT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICKI CORNELIUS  |  First Impressions 
Rating:
5.0

Great Customer Service

Shelley Washington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Briglin  |  Online Move In 
Rating:
3.0

The U-Haul temperature controlled facility was very hiot and in the hallways and was extremely hot in the actual storage facility. The staff could not find the extra key that I had left at the facility. They performed a cursory search for my key, pulling g out plastic boxes, rifling through them haphazardly, not caring in tge slightest if the located it. The staff was lethargic, and clearly did not want to exert any effort to locate my key.

leslie Wilson  |  Overall Experience 
Rating:
3.0

Not climate controlled at all

Madison Fisher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KURT ATTERBERRY  |  Overall Experience 
Rating:
5.0

The staff was friendly. The place was clean and the carts they provided were in good condition.

Jonathon McClure  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATONIA HUNTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john copenhaver  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brianna Hubbard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Maddera  |  Overall Experience 
Rating:
5.0

Candace was awesome - professional and efficient

Stephen Bullock  |  Online Move In 
Rating:
5.0

Never had any issues or problems renting equipment or with my storage unit. Customer service was great and their was always someone available to assist me.

DANIEL BATES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamie soldi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephon Starks  |  First Impressions 
Rating:
5.0

Staff of this facility is top notch

LEE SHIPLEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

thomas hopper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

taylor reed  |  Overall Experience 
Rating:
5.0

Great safe storage! Staff and manager were always helpful, courteous and friendly.

Jean Analla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH DOMINO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaylan Roby  |  Overall Experience 
Rating:
3.0

was a little frustrated I had been in a couple weeks ago to reserve a 10x 15 and a 10 x10 . I had called the 1800 number to verify my order and see if I could start loading a day early , They said it was available no problem. when I got to the shop on Saturday I was told no 10 x15 were available. ended up renting two 10 x 10's and then needed to add a 5 x 10. I ended up unloading on Sunday. The people in the office did a great job

karen Boogaard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES GILBERT  |  First Impressions 
Rating:
5.0

Ryan you and your staff were extremely helpful, friendly and very easy to work with when I engaged with them. I appreciate everything you and your did for me during this long period time. Thank you and I will always promote UHAUL to my friends and family.

Spencer Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Viets  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

the covington co.  |  Overall Experience 
Rating:
5.0

Clean, safe, friendly staff, convenient location, nice staff. Rayan is especially very helpful!

Sufoung Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ROSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Boehringer Ingelheim  |  Overall Experience 
Rating:
5.0

Thank you

Alice Steward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Bradford  |  Overall Experience 
Rating:
5.0

Great service.

CASEY WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Chenowith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lolita Dorsey  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

norman gibbs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alice Opare  |  Overall Experience 
Rating:
5.0

Thank you!

JARROD HEATON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sonya pridemore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Dunlap  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

CJ Cain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DERREK MORTENSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Middleton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOHN KIRKPATRICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie Shirley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george kiersch  |  Overall Experience 
Rating:
5.0

Mrs Carol and Margo are the best and friendliest customer service agents that I have met in a long time great and professional.

Teresa Turner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DASHAE WRIGHT  |  First Impressions 
Rating:
3.0

The prices are significantly higher than other facilities. This is why we are leaving the unit we get is larger for less monthly payment

Melissa Rangel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Weed  |  First Impressions 
Rating:
5.0

Staff was very helpful!

Ralph DeBartelo  |  Overall Experience 
Rating:
4.0

Everything was excellent except for the tendency for the development of mold on objects in storage

marilyn morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devera Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carroll simms  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Culpepper  |  Overall Experience 
Rating:
5.0

Very helpful b always working with payments paid mostly not on time?

Lakeisha Drew  |  Overall Experience 
Rating:
5.0

Ryan and Candice took care of everything in a friendly, professional manner. I was always greeted when I entered the facility. I would highly recommend this Uhaul Center at Quail Springs! Thank you everyone for a great experience!

JOHN GENTILE   |  Overall Experience 
Rating:
5.0

Whenever I needed help (I am 83, 5’ tall, and weigh about 110) there was always an employee willing to help me. Great management!

Billie Whiteley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwindell Rideau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley marie Beasley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Hawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marlowe parks  |  Overall Experience 
Rating:
5.0

Best you how I've been to.

Michael Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELIA HILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marlowe parks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARAH FLORES  |  Overall Experience 
Rating:
4.0

I always have a good experience with this U-Haul

norma johnson  |  First Impressions 
Rating:
3.0

We had an outside unit, no key needed for entry. It was not well lit but did have cameras. Left 2 days into new month and no refund.

Maria Cripe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

India Winters  |  Overall Experience 
Rating:
5.0

Thank you to all the Staff very helpful, patient and very courteous.

SALAETHIEL WOODLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aljandro cadena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leona wood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Ferber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee Shipley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney Patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Corbin  |  First Impressions 
Rating:
5.0

Everyone are nice.

PENPRAPHA WEEKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrea edmonds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gershonda Hall  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Quemonttre Morris  |  Overall Experience 
Rating:
3.0

Candice has been rude in person, good thing for her I didn’t really say what I wanted to say. Who tells a customer their policy is to much to read & they not going through it. I asked to point out something that she said was in the policy.

amber whitted  |  Overall Experience 
Rating:
5.0

No problems, inside storage is great.

DONNIE JOHNSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LENORE VANCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

henry billarrial  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george kiersch  |  First Impressions 
Rating:
4.0

None

BRYAN COUCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CAMPBELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LENTINARD BOWENS  |  First Impressions 
Rating:
5.0

I wouldn't choose any other moving related business except Uhaul!!! Thank you for always making things better for the people!!!

shamettra mason  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa Facundo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT KOLLMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn Lemons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNNA AINSWORTH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD WHITLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Phillips  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

dequin williams  |  Overall Experience 
Rating:
5.0

I had actually reserved another storage building at space cube just right down the road on Santa Fe. Upon arriving there I was given horrible customer service and told about administrative fee And a I need insurance fee then a lock fee and wouldn’t you know it they hit me for a fee fee and so I decided to leave and I am very happy that I did! From the minute I walked into the door it was such a pleasure working with I believe her name was Candice Hernandez. She is a great asset to your company and deserves a pat on the back for showing me excellent customer service and also in the process joking with the coworkers showing them how it’s done. I usually use the Broadway location but after the service I got yesterday I will use the memorial from now on thank you Candice I appreciate your help. The loading dock was also nice and clean with carts to use and made the unload a lot easier

Jonathan Bush  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT KOLLMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria gray  |  Overall Experience 
Rating:
4.0

Every employee I worked with was professional, efficient, and personable. They made the whole experience much more enjoyable! I would highly recommend this location.

Thomas OKeefe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXXIA ALFORD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Quemonttre Morris  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sean Tillman  |  First Impressions 
Rating:
5.0

Everyone was so kind and helpful.

Michael Murphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUGUSTINE SCHMADER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hanson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT BONK  |  Overall Experience 
Rating:
3.0

My only complaint was the wait time in the lobby and no where to stand in line.

Andrea Young  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TRACEY JORDAN ESAW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bryan couch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mikayla Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD THOMAS   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANNON FREEMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donisha Butler  |  Overall Experience 
Rating:
5.0

Great staff and service!

JULIAN PORTILLO  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful!

Mitch Pelsue  |  Overall Experience 
Rating:
5.0

The staff at the store that I used for were awesome they were polite and blind friendly also they offered lots of usable tips

Charles Gallaha  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Hammon  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANGELALISHA FALCONE  |  Overall Experience 
Rating:
1.0

Truck we reserved not available and storage had to argue with staff to get complimentary month that you advertised. Additional promises made by staff had to fight for with other staff

thomas hopper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY NOREUIL  |  Overall Experience 
Rating:
5.0

Everyone was so nice and professional my experience was well worth returning

Teresa Turner  |  First Impressions 
Rating:
5.0

Staff went above and beyond. After I moved items out, I still had a little bit of trash left to remove. Instead of me having to drive an hour to remove it, Carol and team took it upon themselves and threw trash away. Carol is amazing!

Daniel McNickle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VANESSA GOMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY NOREUIL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cindy stanley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karri jamison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Shepherd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryan couch  |  First Impressions 
Rating:
5.0

Perfect

David Weber  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jason Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENT SIMMONS  |  Overall Experience 
Rating:
5.0

Customer Service @U Haul Supercenter @ QUAIL SPRINGS on Memorial Rd in Oklahoma City was SUPERB! I had need for a U Haul Cargo Can for what I thought would be 3-days. But, turns out I needed it longer. When I called U HAUL by phone to request contract extension they were very helpful, patient, attento and responsive to my needs. I would recommend U HAUL to family and friends.

Beverly royal Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana DeSanto  |  Overall Experience 
Rating:
2.0

I called while on the road from Arkansas and I was told I had an outdoor unit . When I arrived I was told their were no units outdoor and I had to get one on the inside , which I didn’t want because that was more moving around for my husband . Ok I got the unit and went inside there was a lock already inside , so I kindly went to the front desk to return the one I purchased one lady told me I could . I stood in the long line to only be told I couldn’t and the lock didn’t belong to me ( she was very rude. ) ok I gave the lock back , I proceeded to my unit where another worker told me they had unit outside for the size I wanted . At the end of this all I was frustrated , irritated and tired . I most def won’t use this place again .

NATISHA JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KHALIFA KARIM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia Wiliams  |  First Impressions 
Rating:
5.0

Extremely helpful staff. Made trip finish very smooth even under the conditions of the bad weather. 👌👌👌

Michael Parker  |  First Impressions 
Rating:
5.0

Extremely helpful!

Billie Whiteley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie Matlock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Nickel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Nickel  |  First Impressions 
Rating:
5.0

Amazing staff! So nice and clean! Staff went above and beyond for customers!

jorja stevenson  |  Overall Experience 
Rating:
4.0

Great communication and reminders for rental fees

cartelyou edwards  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Shanon Mason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES DEVANEY  |  First Impressions 
Rating:
4.0

I did have bad experience with your call center who didn't have my reservation setup and got my personal info on my debt card this has me very upset!

Floyd Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREA CIENFUEGOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chance Platt  |  Overall Experience 
Rating:
5.0

Everyone was always helpful and knowledgeable about my needs and wants. Will be back when I need your service.

bobby wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gayle LaBrosse  |  Overall Experience 
Rating:
5.0

Ryan and his team are top notch. They always took care of anything I needed.

Austin Vidrine  |  Overall Experience 
Rating:
5.0

Great ladies in the office, big help

amber whitted  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscillia Sewell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Roberts  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela Stevenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES BLACKSTONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMMY ADKINS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Scott Grubbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

D ANDREA MCGILL  |  Overall Experience 
Rating:
5.0

Great customer service. Staff is veer friendly. Definitely recommend!

Tori Contreras  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES BLACKSTONE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Coats  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james simpson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KURT RUPERT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deanna Milligan  |  First Impressions 
Rating:
5.0

Carol took time to show me my new space and to demonstrate how to activate and deactivate the alarm on my unit. Very friendly staff, a pleasure to work with.

Tim McKee  |  First Impressions 
Rating:
5.0

They were very helpful and professional

Samantha Baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margret Ormiston-Graves  |  First Impressions 
Rating:
5.0

Nice Crew

Eveline Gaines-Sweet  |  First Impressions 
Rating:
4.0

I used this facility for over seven years. Fantastic customer service. I would give this a five-star rating if my unit had been accessible after hours.

ANDREA RATTERREE  |  Overall Experience 
Rating:
5.0

Everyone is always nice never had any problems

Honeycomb Morrow  |  Overall Experience 
Rating:
5.0

Very nice facility. Friendly and helpful staff. Seems secure and was very clean.

Mark Powers  |  First Impressions 
Rating:
5.0

Everything went fine, she took the time to give me an excellent orientation to facility, checked card access, etc. it was nice having a “refresher orientation” as a return customer. I have rented storage from this location several times in past 20 years and never disappointed.

DONNIE JOHNSON  |  First Impressions 
Rating:
5.0

Incredibly good experience at this location. Staff was helpful and quick. A year well spent!

lyiam galo  |  Overall Experience 
Rating:
5.0

It does need more parking. So hard sometimes to get to my storage

Jeff Perkins  |  Overall Experience 
Rating:
5.0

Only bad thing is phone number listed is corporate and you can’t talk to on site person. UHaul doesn’t know true open storage units, I reserved 4 other sites before and they were full. When your 400miles away and UHaul recommends a storage unit and you get there and its full and have drive loaded all over town to find open storage is very bad.

BRENT SIMMONS  |  First Impressions 
Rating:
3.0

The movers you recommended in Tulsa did not show up on time, over charged and were destructive.

Kimberly Ternes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hope Wade  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Natasha Weaver  |  First Impressions 
Rating:
5.0

Great

paul wallace  |  First Impressions 
Rating:
5.0

A bit pricey but overall excellent

DAVID SPRADLIN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joseph morehead  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Avery Chapel church  |  First Impressions 
Rating:
5.0

This U-haul Moving & Storage of Quail Springs has a manager, Ryan Gibson. who is patient, expert knowledge, kindness, vast experience which he conveys to his staff. This reflects to any customer who enters this facility. I have had to store my entire household for a number of years and service has Always been Excellent. I appreciate old and new staff members for attention to detail. Leadership begins w management and flows to the members of staff. Old staff has moved to upper level positions upon other locations w in Oklahoma City. Thanks Ryan for caring as though I were a member of your U-haul family. I will miss you all. Blessings to all of you. Terri

TERRI SOLBY  |  Overall Experience 
Rating:
5.0

Always had great customer service

Melissa Rangel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Loudermill  |  Overall Experience 
Rating:
1.0

When I opened the storage contract on 3/1/21 I PAID for the month of March or you would not have allowed me to put my things in your unit. Then I received 20 calls to pay my bill & I talked to everyone to try to fix it. NOW, I close my account on 8/30/21 & sure enough you charge me for September. I can’t get ahold of anyone and the manager who sent this survey is the one who sent the payment notice!!! I need the Quail Springs people to refund my money & fix it so it doesn’t happen again!!!! NOW!!!!!

Michelle Lashley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vera Sellinger  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

THOMAS GODWIN  |  Overall Experience 
Rating:
5.0

Ryan runs a good team

DANA Brockway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Austin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARA RODRIGUEZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALISHA GRAYSON  |  Overall Experience 
Rating:
5.0

Ryan was extremely helpful and accommodating.

Randy Pair  |  Overall Experience 
Rating:
5.0

Staff was absolutely amazing. They were friendly and very helpful.

Kimberlyn White  |  First Impressions 
Rating:
5.0

Exceptional service! Friendly staff

kim smith  |  Overall Experience 
Rating:
5.0

Overall my experience was great but there are two more logistical things I feel need attention, both in the loading dock area. First one is that the edge of the dock is rough and warn with missing splintered wood and bolts sticking out. This could cause harm to vehicles but for myself it meant snagged jeans and a bruise. Secondly the trailers are parked so close to the dock at times it’s hard to access it.

Brenda Procarione  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey Gilliam  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GABRIELLE JOHNSON  |  Overall Experience 
Rating:
5.0

Excellent customer service experience! Jill Redo-Joseph

jill joseph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diamond mcgee  |  First Impressions 
Rating:
5.0

Tha Staff was very helpful and professional. I was assisted with Customer Service by Kyla B. Kyla was very professional, she explained everything to me from rental to storage. I totally appreciate Good Professional Service and Kyla presented that very well. The whole Staff that assisted me with my questions from the inside to the outside was Awesome as well! Thank you, Uhaul Team at 721 Memorial Rd, OKC. Glenda W.

GLENDA WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PENPRAPHA WEEKS  |  First Impressions 
Rating:
3.0

Thought I was getting an outside unit. Nope inside. Asked for one close to the elevator as both my husband and i are handicapped. NOPE. All the way to the end of a HUGE LONG hallway. Was not happy. Thankfully my apartment supplies extra storage and its right outside my door.

Nicole Haury  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Harris  |  First Impressions 
Rating:
3.0

The climate control area was too hot (85 degrees) for the items that I was storing and my unit was right in front of a glass window that faces West. There were also a lot of dead insects on the floor in front of my unit and inside my unit.

Travis Norwood  |  Overall Experience 
Rating:
5.0

Not enough help in the morning

ray smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elaine Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier Bonilla  |  First Impressions 
Rating:
5.0

Everyone was friendly, helpful and efficient. Very impressed.

Elizabeth Gosney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Rangel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley Mcmillan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan French  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jonna ryan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexandro Sandoval  |  Overall Experience 
Rating:
5.0

Hard working group working there!!

SHERRI COLBERT  |  Overall Experience 
Rating:
4.0

We dropped off storage items before 10 and access to the storage facility doors were a little confusing. We started to move items in after finally gaining access. We accidentally let the doors close and it was a little after 10pm and when I swiped my access card to get back in the display said something like it was after hours and access denied! I thought it was supposed to be 24hr access? Maybe I’m wrong? Just wanted to let you know.. other than that the place is nice and the equipment is in good shape and the people are friendly

Brian Maddera  |  First Impressions 
Rating:
4.0

Will always use UHaul storage when we bring in a load and have an over abundance of “stuff”.

BEVERLY WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrea dehaan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seth Heck  |  Overall Experience 
Rating:
5.0

Just started pre moving in and so far im super excited for how easy it is.

Layla Dorsey  |  First Impressions 
Rating:
5.0

Yes everything really was good! I had no question or doubt my belongings were safe and well protected from natural elements. The location was good hours of access were awesome. I work m-f and often late and most service businesses just don’t set up for those customer needs. Thank you! Keep on!

Claire McAtee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole Haury  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monette Coles  |  Overall Experience 
Rating:
5.0

Great customer service!!! I had an issue with my bank card causing a late fee, but, the staff here helped me out. Much appreciated!!!

JOHN LONDON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROL PFISTER  |  First Impressions 
Rating:
1.0

Socks

Dareo Shahrdar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNE SEGARS  |  Overall Experience 
Rating:
5.0

Very friendly staff that met and exceeded all of my expectations. They took excellent care of me!

Titus Custer  |  First Impressions 
Rating:
5.0

Rented a climate-conrrolled unit for over 4 years while living out of state. Never had any issues or concerns with Quali Springs U-Haul.

Jay Stills  |  Overall Experience 
Rating:
5.0

great service

Ralph DeBartelo  |  First Impressions 
Rating:
2.0

Units reserved on website we’re not available.

James Harris  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Foster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Hammon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lillian Flannigan  |  Online Move In 
Rating:
2.0

The facility is ok. However, as far as the staff goes, the right hand doesn’t know what the left hand is doing.

LINDA CARTER  |  Overall Experience 
Rating:
5.0

Very nice

Honeycomb Morrow  |  First Impressions 
Rating:
5.0

Nice and very Helpful

Honeycomb Morrow  |  Overall Experience 
Rating:
5.0

I love your u-haul location. We have used your trucks and climate controlled rooms quite a few times since 2013. We’ve ALWAYS been given the best and professional service. Your parking lot is most spacious. You have ramps to back right up to. The employees have always been so nice. The manager Ryan Gibson is so nice and professional. Alyssa is so sweet. She is super nice and professional as well. I hope she will be made aware of what an asset she is. I highly recommend this location to anyone needing a storage unit or truck to rent. It’s super clean. Always have a lot of supplies in stock too. Even the restroom is spotless next to the elevator. Keep up the great work! Thank you!

BRIAN BELLCOM  |  Overall Experience 
Rating:
5.0

Thank you very much Please give Carol a raise she is amazing.

YOLANDA SHORT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Artricia Vester  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cecilia Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cecilia Morris  |  First Impressions 
Rating:
5.0

The young woman that helped us, “Miss UHaul”, was great!! Fantastic at her job and great attitude.

ROY DUKE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Cox  |  First Impressions 
Rating:
4.0

They don't prorate the units which I feel is poor business ethics. I paid for entire month that I won't need becaise I moved out on the 8th. I asked if the balance could be transferred to a truck they said no it's two different system. Next time I will go with Ryder without a doubt.

lashawn darnell  |  Overall Experience 
Rating:
5.0

Candice assisted me. Best service I have had in a long, long time. She was helpful, pleasant and efficient.

Elizabeth Donnelly  |  First Impressions 
Rating:
4.0

A confirmation screen said, ‘A complimentary lock will be left inside the unit...’ There was no lock. I left only a few items inside the unit, unlocked. There has been poor roads because of weather, and I’ve yet to return with more items. But thanks for the super easy online setup!

Neil Pickett  |  Online Move In 
Rating:
4.0

Staff at the location on West Memorial was awesome.

lashawn darnell  |  First Impressions 
Rating:
5.0

The staff who helped me were very friendly.

Tyren Chestnut  |  First Impressions 
Rating:
5.0

Excellent Experience! Staff is very well trained, helpful and friendly! Couldn't ask for more!

karl Leippe  |  Overall Experience 
Rating:
2.0

The staff was very unfriendly and I believe to be possible on drugs to go into detail would take two pages but this just isn’t about the staff they charge around $200 a unit on my 10•20 and only provide one tiny little energy efficient swirl bulb in the very front corner next to the door that you can only run 15min at a time at them pices of charge should be provided with a better experience

SCOTT KING  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeanne gang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chantay Hooks  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Micheline Pierre  |  Overall Experience 
Rating:
5.0

My only complaint was there was someone who was there almost daily with one of uhaul’s big truck unloading random junk. It wouldn’t have bothered me except that he took up so much of the loading/unloading dock.

Rafael Hedrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa salaswat  |  First Impressions 
Rating:
5.0

Ryan is always very accommodating and helpful.

norman gibbs  |  First Impressions 
Rating:
5.0

I had no problems at all

Honeycomb Morrow  |  Overall Experience 
Rating:
5.0

The staff is always friendly and helpful. They have always given me the best customer service. Ryan and his staff are the best.

Annette Hughes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia Raff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMOS NAKOLO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erin lucas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WANDA EDMUNDSON  |  Overall Experience 
Rating:
5.0

Very happy with the staff at this location.

Ken Wolf  |  First Impressions 
Rating:
5.0

We had gone to put things in storage and they didn’t give us 24 hour access even tho the store was a 24 hour store.

Charles Covel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN BENNETT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole Boykins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Lane  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yonika Barrientez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wyla Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bert Bluejacket  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Shelton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark stratton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adrina grayson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APRIL SMITH  |  Overall Experience 
Rating:
5.0

Return was a breeze. Truck felt like it had no nada huhuh none shocks.

Beverly White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeryme McCrary  |  Overall Experience 
Rating:
5.0

I dealt with the same person this time as last time, Nathan, and he was great again. The month of free storage when you rent a truck is real. Nathan was very helpful, good mixture if professional but friendly and easy going with all my questions.

Lee Baney  |  Overall Experience 
Rating:
5.0

UHaul has a variety of storage types and vehicle rentals. UHaul is also reasonably priced.

carmelita brazille  |  Overall Experience 
Rating:
5.0

I did mark the hours Convienent however they should be open later on the weekend. We have used this location 3x because of the customer service. Thanks

Kim Isaac  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN TOWNSEND  |  Overall Experience 
Rating:
2.0

The unit they gave me had a lock so I had to go back to take it off. Then I open it and there is a crate of dolly's in it. I got a card to turn off the alarm but there wasn’t an alarm system. Just unorganized. Also, I called earlier and reserved a unit and they said I didn’t have a reservation.

Braden Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olivia Raff  |  First Impressions 
Rating:
5.0

The van ran great, the auto transport was easy to set up and everyone I spoke with was helpful.

Greg Martineau  |  First Impressions 
Rating:
5.0

We only closed unit because we moved. This is a great place!

Derek Hays  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

verna tounsley  |  Overall Experience 
Rating:
5.0

Great service

Lawana Johnson  |  First Impressions 
Rating:
5.0

Margo was great working with. She is an asset to the U-Haul family. I wished everyone I came in contact with for this move from Florida to Oklahoma was as thoughtful and caring as Margo.

Dwayne Payne  |  First Impressions 
Rating:
5.0

Representative was very helpful.

RANDY PRATT  |  First Impressions 
Rating:
5.0

NATE IS ALWAYS EXCELLENT

DANA Brockway  |  First Impressions 
Rating:
5.0

It is probably the most beautiful storage facility I have ever used. Clean, well-lighted, and the staff provided outstanding service from day one!

Brian Birks  |  Overall Experience 
Rating:
5.0

Nice place! Will use again in the future. Staff is by far the best.

Deborah Scobey  |  Overall Experience 
Rating:
5.0

Margo was very helpful getting me a storage unit!

Jon Freese  |  First Impressions 
Rating:
5.0

Very nice and courteous people at this location

ROBERT AYERS  |  Overall Experience 
Rating:
4.0

I was satisfied.

Da'Quano Houston  |  First Impressions 
Rating:
5.0

I have done ALOT of business here. It is still one of the best Uhauls....I wish they would go back to the free 10*20 for those of uabthat are loyal

dana brockway  |  First Impressions 
Rating:
5.0

We have used the uhaul storage facility multiple times and have had no issues. Staff is friendly and always helpful if you need them. Great customer service

Ramona Little  |  Overall Experience 
Rating:
5.0

Thank you!

Ryan Forgety  |  Overall Experience 
Rating:
5.0

Great staff & they’re very helpful Ryan is a great manager that will help in any way. Instead of keeping your things they help you get them back if you missed a payment!

Destiny Fisher  |  Overall Experience 
Rating:
5.0

None

DUSTIN WRIGHT  |  Overall Experience 
Rating:
2.0

Rented a truck to complete a move-out. Then I find out the front sliding doors did not open. Forced to extend truck rental for second day thinking doors would be fixed. Nope! Two days, no door.

jim jones  |  Overall Experience 
Rating:
5.0

A bit expensive

linda fuston  |  Overall Experience 
Rating:
5.0

The staff at Uhaul of Quail Springs is amazing! I've dealt with them on several different occasions in the last 8 months. Every time they are courteous and very friendly and very helpful.

jaqueline voss  |  First Impressions 
Rating:
5.0

I received very professional service, the representative was very knowledgeable and had very good customer service. I am very pleased, I will return if necessary. Thank you.

Alice Steward  |  First Impressions 
Rating:
5.0

The employees were informative and made my move stress-free

Minh Phan  |  First Impressions 
Rating:
4.0

On hand staff were extremely helpful.

john seikel  |  First Impressions 
Rating:
5.0

Service was great

Linda Hagan  |  First Impressions 
Rating:
5.0

Service great

David Perez  |  Overall Experience 
Rating:
5.0

Storage facility was clean. The assistance of staff went well

Mekaila Coffee  |  First Impressions 
Rating:
5.0

Great service!

Steven Arnold  |  First Impressions 
Rating:
5.0

Keep up your great work job!

SANDRA STENULSON  |  Overall Experience 
Rating:
5.0

SO COMPLETE WITH THE SERVICE OF EMPLOYEE AND FOR U HAUL TREATMENT

William Barton  |  First Impressions 
Rating:
5.0

Awesome so amazing

Michael Shellstrom  |  First Impressions 
Rating:
5.0

I would use this location again.

Patricia Golden  |  Overall Experience 
Rating:
4.0

Very courteous, helpful and smiling

Patricia Golden  |  First Impressions 
Rating:
5.0

Easy - fast and friendly.

Sami nelson  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful and the rental/storage/recycling process could not have gone more smoothly.

Gary Moore  |  Overall Experience 
Rating:
5.0

*

LAURIE POLHEMUS  |  Overall Experience 
Rating:
5.0

Excellent service and staff!

hostmyer const.  |  Overall Experience 
Rating:
5.0

The service was beyond my expectations, swift and professional. I highly recommend !

Franck Ilunga  |  First Impressions 
Rating:
5.0

very good service, and very knowledgeable employees.

BONNIE TERRILL  |  Overall Experience 
Rating:
4.0

Personnel were both helpful - friendly and courteous. A malfunction of the computer caused us to make an additional trip to the facility. Employees did their best to make it a pleasant experience.

Leo Pasini  |  First Impressions 
Rating:
5.0

Service was professional, courteous, and efficient. Highly recommend

DWYLA WILLIAMS  |  First Impressions 
Rating:
5.0

Friendly and helpful...

Shane Perryman  |  Overall Experience 
Rating:
5.0

Received a free month with a Uhaul rental, much needed. Simple and easy staff to deal with.

CHRIS WERTMAN  |  Overall Experience 
Rating:
5.0

I rented several units at this facility for the past 8 years. I was always happy with staff and their assistance whenever I had a problem. If I need a storage unit in the future, I would rent at this

JILL HOLT  |  Overall Experience 
Rating:
5.0

Thank you for your help

ricardo rodriguez  |  Overall Experience 
Rating:
5.0

We moved from Canada and rented a trailer and wasn't expecting a free locker for the month.

HOMER COLE  |  Overall Experience 
Rating:
5.0

Ryan and his staff are great and helped ease stress during our move.

Todd Sanders  |  Overall Experience 
Rating:
5.0

I had a storage space for 2 years at this location and rented trucks a few times as week. And, Ryan and his staff were very professional, quick to resolve any questions of issues, etc.

RACHEL ENDERWOOD  |  Overall Experience 
Rating:
4.0

The dang alarm goes off all the time, even if you use your card and it acknowledges you. It is very clean and the staff is friendly.

Garry Carpenter  |  Overall Experience 
Rating:
5.0

Ryan and his staff reserved a storage unit on short notice and even provided a 2nd unit the day of the move when we realized we had more stuff than we thought. This was the easiest part of our move.

Todd Sanders  |  Reservation 
Rating:
5.0

The staff there was very friendly and professional. Facility is clean, and plenty of room to navigate the large truck around.

Charles Bloomfield  |  Reservation 
Rating:
5.0

Excellent service. I can recommend to everyone.

Dinesh Shah  |  Overall Experience 
Rating:
5.0

Great service!!

Tim Lovett  |  Reservation 
Rating:
2.0

Switched trucks for their convince due to needing service. The truck stunk of cigarette smoke. Truck hadn’t been cleaned. Ashes, sticky, & wrappers everywhere. Drop off 16 miles away closer 3 miles

Coutney PAYNE  |  Overall Experience 
Rating:
5.0

There is many iother storage places, including one branded U-haul, closer to where I needed, but Quial Springs was chosen because they have elevator in their environmentally controled storage that has

Michael Jones  |  Reservation 
Rating:
5.0

Friendly, professional, & knowledgeable. Thanks

Debra Cole  |  Reservation 
Rating:
5.0

Very nice people, clean facility and excellent service.

Thomas Kiddoo  |  Overall Experience 
Rating:
5.0

Would rent a unit here again.

Jill Witchey  |  Overall Experience 
Rating:
5.0

had storage space for 5 years, convenient online pay, never any issues, helpful staff, clean and cool environment for my valued items.

JL JONES  |  Overall Experience 
Rating:
5.0

Great experience! Very helpful staff!!

Bryan marshall Wilcox  |  Overall Experience 
Rating:
4.0

Satisfied with the service at this location.

Mary LABAO  |  Overall Experience 
Rating:
5.0

Awesome experience

preston coleman  |  Overall Experience 
Rating:
4.0

None

CYNTHIA LINARES  |  Overall Experience 
Rating:
5.0

everyone was helpful

Benny Johnston  |  Overall Experience 
Rating:
4.0

We rented a climate controlled unit. The facility was kept neat and clean. No problems with the unit. Friendly staff.

Kimberly Curry  |  Overall Experience 
Rating:
5.0

I had outside unit several years and never a problem. The secure card entry system works great. I’ve had climate control unit also in the past and they provide carts to move stuff to the dock, A++

DONNIE JOHNSON  |  Overall Experience 
Rating:
4.0

Great climate contolled facility.

GWENDOLYN BROWN  |  Overall Experience 
Rating:
5.0

Thank You !

Donald kirk  |  Overall Experience 
Rating:
5.0

Great experience

Gale Choffin  |  Overall Experience 
Rating:
5.0

Ryan has a good team. The layers is security attracted us to use the facility to store sensitive records until they could be destroyed.

KERRY COX  |  Overall Experience 
Rating:
5.0

Very friendly and helpful!

diana dean  |  Overall Experience 
Rating:
4.0

No comment

YOLANDA DAVIS  |  Overall Experience 
No reviews have been submitted for this location.

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