Customer Reviews for U-Haul Moving & Storage of Potomac Mills

Rating:

1.0

my reservation #77979740 I am a regular customer and was really upset with the service I received at the equipment return. At equipment pickup, I received half a tank of gas, and when I returned, I brought back the same half tank as I received. I was charged $5 for gas. I talked to the person at equipment return, he very rudely replied, I am not charging; it is auto-charged by the system. I asked for the manager, and he replied, Come back tomorrow if you want to talk to the manager. Very rude service I will never come back or recommend this location to anyone.

Rating:

5.0

Good

Rating:

5.0

Had the pleasure of working with Jamie and The owner for both of my trailer rentals. Very great staff here and I’m always in and out with my rental. Keep up the great work!

Rating:

5.0

The truck had a definite electrical problems, unable to drive at night due to the lights flickering off and on. A pot of sputtering of the engine. That truck should just be retired. Took way more mileage because of the no driving at night.

Rating:

5.0

Everyone was friendly on my visit to this location

Rating:

5.0

Give everyone a full tank of gas instead of a half or quarter tank.

Rating:

5.0

customer service was excellent very helpful and efficient .

Rating:

4.0

The equipment was clean, but was plagued with electrical problems with the lights. Trailer disconnect warnings popped up constantly during use when, it was connected. The previous time I tried to rent a dolly, bolts were missing from the fender & I had to return it. The manager who received the return was.very helpful & professional.

Rating:

5.0

I rent from here a lot, and have been satisficed each and every time.

Rating:

4.0

The charges are too much

Rating:

5.0

Great customer service and friendly staff inside and outside.

Rating:

5.0

Customer service was excellent. Would recommend! Courteous and very helpful.

Rating:

5.0

Very helpful and professional staff

Rating:

2.0

Fist they give me 200 and some n when my friend talk to them then they 150 n this not my first I don’t know what’s going on with u hall in Virginia I’m totally upset

Rating:

5.0

Latrell was amazing

Rating:

5.0

The customer service representative was very professional and friendly.

Rating:

3.0

Younger staff not attentive

Rating:

5.0

Staff were very helpful and customer oriented.

Rating:

5.0

Smooth transaction all around from reservation, to pickup in VA to drop off in NC. Professionalism displayed was awesome! Thanks

Rating:

5.0

It was a quick and easy process, the price is reasonable and fit right into my budget. I have used them before and will continue to recommend to other people as well.

Rating:

4.0

Even though the first truck we received did not have defrost that worked (blower fan inop), the staff quickly got us a replacement vehicle and allowed us to complete our moving task. Thank you!

Rating:

5.0

David’s customer service was superb. He went over and beyond to ensure I was taking care of when I rented and returned the truck. He was very knowledgeable with using the U-Haul app and was extremely patient with helping me resolve my issues (user error) with the app.

Rating:

5.0

Everything went smooth. Your employees were excellent so take care of them well.

Rating:

4.0

Quick and efficient rental process. No issues to report .

Rating:

1.0

Self pick up process took over 10 minutes. Website was very slow despite good connection. Return process was also just weird. The website gave instructions that couldn’t be followed. Had to call the main support line that finally gave me some instructions. App self-return process was just broken… Office was a hallway with tape and like 2 chairs. Guests were freaking out and being aggressive with other guests. Terrible experience… maybe just shut the location down if they’re going to be doing major renovations like this…

Rating:

4.0

In terms of cleanliness, the floor was clean on the driver side but significant amount of sand on the passenger side. Despite known I will pickup the truck after hours, the truck was parked in the farthest and darkest part of the lot. I would expect the truck to be parked right at the front. I had to use my phone as a flashlight and search the whole lot to find the truck

Rating:

3.0

Did not have the supplies that I pre ordered.

Rating:

5.0

Great helpful customer service and friendly staff. Uhaul made a stressful time a little better experience for us and that goes a long way. Uhaul has always been and remains…simply the best. My wife and I recommend. 5*****

Rating:

1.0

It was twice more expensive than the estimate I was given in the U'-Haul office.

Rating:

5.0

This Uhaul location is by far the best I’ve ever been to. I’ve moved around a lot being retired military. The workers were so friendly and they looked like they enjoyed their job. All jobs can be stressful but each visit, I never seen a frustrated employee. It was raining really bad yesterday. They were all motivated.

Rating:

5.0

Service was wonderful. All staffs were friendly and very patient. I definably will be back and recommend to others. Please keep up the great work and be safe.

Rating:

5.0

The trailer was not water tight and a piece of wood furniture got wet. We reported this leak on the return paperwork.

Rating:

3.0

The vehicle I was given is a safety hazard!! The whole front suspension was worn and literally shaking the vehicle down the road.

Rating:

1.0

Why the gas money is no going back to my account if the thank is half porcent

Rating:

5.0

Great Service, clean truck, very efficient.

Rating:

4.0

There needs to be a disclosure about the furniture dollys. They do not function well on carpet. Made it difficult and frustrating to move the heavy furniture to the new apartment. The heavy item would either slide off or the wheels would just stop functioning. I like the introduction of the plastic boxes. Those were very helpful.

Rating:

5.0

It was a good experience both time and the staff was so helpful and supportive very professional

Rating:

5.0

Nothing, keep up the good work.

Rating:

4.0

personnel very helpful and polite!!!

Rating:

4.0

The equipment return after hours was very unclear - I did download the app and submit photographs, but there was no way for me to secure the appliance dolly in the back of the truck.

Rating:

3.0

Steering and auspension need checked badly. Steering wheel shook constantly while driving. Not sure if it was the safest vehicle to drive especially for what I was charged.

Rating:

4.0

All in all my experience with Uhaul was favorable. Thank you to all involved!

Rating:

3.0

The grounds are clean but the little store needs floor mopped and place air fresheners.

Rating:

2.0

Something was wrong with the truck it was making noise and it kept sounding like it was charging gears and like it was about to cut off..

Rating:

5.0

Great staff

Rating:

2.0

The van was dirty and the dolly I ordered was not available. However, the manager apologized and discounted the charge. I have used U HAUL for many years and I have always been very satisfed and will continue using your products. I believe this was an anomoly.

Rating:

5.0

Nothing

Rating:

4.0

Everyone was friendly and professional. Theres a lady there names Jo, she was exceptional! Very helpful and very polite. Thanks Jo!!

Rating:

4.0

The mobile app I started with to pick up a van was frustrating and didn't work in the end. The live assistance tried to help and walk me through it, but we kept encountering problems. In the end, she was able to move my reservation to a nearby location that was open so I could work with a person. Not sure I'll ever try to use the mobile app for pickup again. The Potomac mills location took care of me and got me in my way.

Rating:

5.0

Great Staff

Rating:

5.0

Quick efficient in and out service. Keep up the good work.

Rating:

2.0

To many random people hanging out outside of the uhaul on the sidewalk. They try to talk to you. Very uncomfortable for a woman or anyone in general.

Rating:

5.0

THANK YOU SO VERY MUCH IT WAS MY PLEASURE

Rating:

5.0

I couldn't use the mobile app for pickup due to camera not being able to make accessible. I went through a lot of settings but couldn't get it to work. U haul instructions were worthless. Had to resort to in person transaction.

Rating:

5.0

Stop raising rent within less than a year. Not cool, or fair.

Rating:

2.0

One of the managers was very rude. I tried to use a Dolly and he refused to give it to me whilst I. Am paying for the storage unit.

Rating:

4.0

The roll-up door did work when he rolled it up the first day. We've been there twice and neither time would it go up more than about 5 feet.

Rating:

4.0

Needs a fence and gate, so customers can come at our times of convenience. The business should also step up its call on Prince William County Police and keep the migrants from collecting around establishment.

Rating:

2.0

Not sure if the staff really completed customer service training. They are generally rude, impatient, disrespectful, and dismissive. Moving is a very intense process and by far they do nothing to help in making sure we the customers are appreciated for our business.

Rating:

5.0

price way too high compared to other companies for long term use

Rating:

5.0

Thanks to Cody everything went smoothly and fully successful. The storage unit was smaller than I thought but Cody was so helpful and saved the day. The entire experience was OUTSTANDING. THANKS AGAIN! I look forward to working with you in the future.

Rating:

2.0

There's an additional fee for 24hr access. The place is constantly overrun with vehicles blocking access to units. I have to call and give 24hr notice to get into my unit that I was charged $285/mo for. The staff was generally helpful, more phone calls went to the national call center than the actual employees at the location. The barrage of people seeking under the table employment on the premises, is unsafe. They run up to vehicles and stand in the driving lanes.

Rating:

5.0

Great and clean

Rating:

4.0

Everything went well. The employee that was there was very helpful. The only slightly annoying thing was that the drive-up area to the storage unit was very narrow and a little difficult to back up into since there were so many other Uhaul trucks parked in the loading area.

Rating:

3.0

It was close to highway so Noisy and outside people were soliciting as dsy laborersz

Rating:

1.0

I received a storage 12 hours before, when I get to the office she said we don’t have any available storage for you also I explain to her she won’t answer me. After 30 minutes a young man helped me out and found the storage for me and I stored my stuff.

Rating:

2.0

The facility is very tight to maneuver a large vehicle. Vehicles line the walls and the perimeter of the building. Great helpful staff. It's nice to see third party ppl wanting to help unload your truck, but very uninviting when they chase your vehicle or are standing in the middle of the street as you try to drive.

Rating:

1.0

Your staff does an amazing job considering all the challenges that they deal with on a daily basis. I left your storage because of all the day workers that continued to harass and block my progress. On several trips to my unit, I was actually followed to my unit.

Rating:

5.0

Everything was smooth and easy. 5 Stars!!!

Rating:

5.0

No matter what, Cody the Manager there, ALWAYS worked with me. Even when I was in the store, and hearing the reps call him with issues,…..he’s something else, and his management is definitely one of the reasons UHAUL is a household name.

Rating:

4.0

The reason for the above average reading, is due to how the Woodbridge Virginia staff handled my accounts and assisted me with my storage unit. They were very helpful and professional, the whole way as far as Baltimore, where I picked up my moving truck, unprofessional by all means, and the only reason why I closed my account and moved my items to a new storage was because it was cheaper, by at least $100 even, maybe considering lowering the prices on your storage units and you may have more storage users.

Rating:

4.0

If you open the storage someone has the option to hop into another storage from the inside of a storage. I had a collection of quarters that I left in my storage unit and they are now missing. I feel like they have been stolen.

Rating:

1.0

Customer service was very bad and rude except for the store manager. I always had issues getting to my storage unit and always had an issue trying to get someone to move the uhaul trucks from my unit.

Rating:

3.0

canceled truck and storage unit. will try again using U-haul again.

Rating:

5.0

Great friendly service. Very helpful

Rating:

4.0

Michael was helpful and showed me the storage unit during early check in which was prior to the start date of my storage reservation. He also walked me to the unit that was close and easy to get to, including how the lock worked. Erica was very professional and cheerful when she checked me during the day of move in and provided helpful details about the storage rental process.

Rating:

5.0

The girl with the blonde short hair was so nice

Rating:

4.0

The employee was not having à great Day

Rating:

5.0

The staff there is very nice, they all should get a big raise like 20 percent.

Rating:

5.0

All is excellent except the numerous men asking if my daughter and I needed help. Although there is a no trespass at the U-HAUL site, the men continue to ask if we needed help. Is there anyway to keep them at least 100 ft from the property? Other than that, all is great with U-Haul! A. Flores

Rating:

4.0

Everything was great. Did not feel safe due to the lack of lighting inside the storage unit.

Rating:

4.0

All was great; however, if the rate had remained the same, I would still be storing property at the Potomac mill U-Haul, but I understand its business, not loyalty to the Customers. Overall, above-average experience; thank you!

Rating:

3.0

No lights in the hallway where our unit was located; dead mouse in the unit; difficult to access unit due to trucks parking nearby; day laborers walking around the facility made it feel unsafe. Would not use this facility again.

Rating:

2.0

Listen the staff was very friendly, but it took 45 minutes for this guy to set me up with a unit. I told him i had a free reservation he didn't listen and had to start over. Finally we went out to look for the unit and I knew where the unit was before him but again he didn't listen. Then when i got my unit open there were spider and cobwebs EVERYWHERE..i literally had to wipe it all away with my own broom. Oh not to mention when i got the first unit, and its now dark by the way, I've gotten a quarter of my stuff in the unit already and he comes back out to tell me he gave me the wrong unit.. the experience was trash and made my day last longer than i needed which wasn't cool because I had missed something important due to the nonsense i dealt with at Uhaul. What should have been a 30 min experience turned into almost 2 hours and mind you, i had a 10 foot truck of stuff going into a 5' 10' 5' and again I've been in the moving industry so it didnt take more than 15 or 20 minutes to unload my truck and stack it in the unit.

Rating:

5.0

Yesterday my service was amazing and the ladies that helped me went above and beyond making sure everything was great for me and that I had all documents. Thanks ladies I appreciate your service

Rating:

3.0

I was charged for gas when I put gas back in the truck I put over 400 dollars in this truck and after returning to see they charged an additional 55 dollars on my credit card

Rating:

5.0

I don’t normally write reviews but I had to because the women at this job were phenomenal. I’m going through a hard time right now and they didn’t just make me feel like a customer but something more and put a smile on my face when I didn’t feel like I had any reasons to smile. These women were a blessing to me! These are the type of employees you want to treat right and keep at the company. If the ladies happen to see this thank you so much for being so kind!

Rating:

1.0

My reservation in North Carolina was scheduled @ 7am the pl wasn’t open I didn’t get to be dolly and when I got to va uhaul the young man was rude he has terrible service I had the worst experience ever

Rating:

5.0

Very handy. First month free clinched the deal for me.

Rating:

5.0

Melva was an absolute dream to work with. She was so friendly and great at her job. Moving is stressful and tiring on its own and Melva was a shining star in the process.

Rating:

5.0

Very friendly staff, super helpful. Paperwork was smooth, no issues.

Rating:

4.0

Everything was great wouldn’t change a thing

Rating:

5.0

Thanks!!!

Rating:

5.0

Beyond exellent service in the store. All employees are courteous

Rating:

2.0

The staff was great however the layout of the the facility made it difficult to access my unit with anything besides a small car. I chose this place because it was advertised as 24/7 but more often than not there were rental trucks blocking the through way. However, to the benefit of this location this seems endemic to all uhauls. Therefore for future storage needs i will be renting from a non-uhaul location

Rating:

5.0

The manager on 19 August was very good and worth investing in.

Rating:

1.0

First, we would not have chosen this location, but our options were limited due to the size of truck we were returning (26’). We called on Friday 8/13 to speak with an agent about securing a storage unit, but she stated she did not know if there was availability and did not know how to check if there was availability. She took my name and phone number and said he manager would call back with info. We never got the follow up communication. So I called back Saturday 8/14 to inquire again, and Brandon was helpful and confirmed a 10’x10’ unit for us to start Sunday 8/15. We arrived Sunday 8/15 and waited a while to be helped. A young lady with long curly hair and freckles led me up to help me, and took a 5 minute phone call in the middle of helping me. She didn’t seem to have a thorough understanding of the system and how to get me into my unit quickly. Finally she gave us an access card and the unit number. When we drove around to the unit, it was in use but closed to the owner for nonpayment. So we go back inside to get another unit. A young, thin gentlemen with braces helped assign us to another unit, which was going to be larger and more expensive since there were no other 10’x10’ available. I hen we went over to that unit, it was also in use and closed to the owner for nonpayment. He came around to the unit to meet us and completely shared our frustrations because there were no other available units of any size. He stated his frustration with the assistant manager who is responsible for not letting their system show availability for these types of units. (Sorry for the descriptions, no one on site wore a name tag). We quickly called a Public Storage down the street where a fast, friendly, professional associate got us a unit immediately. Thanks to their assistance, we were able to secure our belongings same day with ZERO HASSLE! The experiences between the two companies was night and day. I am also aware that the manager of this location passed away recently, which we were sorry to hear. I have no doubt the team we encountered was working hard to do the beat they could, given the circumstances. As a customer, i just want to relay that they need more support and assistance right now. Your corporate leaders would not be happy with how this location is currently operating.

Rating:

5.0

My wife and I were moving to a new house in the area, and we needed to put our property in storage. We were stressed out enough. However, store manager Dana Russell showed tremendous customer service in helping us get set up with the storage we needed. I am grateful to her for alleviating a stressful situation we were in.

Rating:

5.0

Efforts of Store manager Dana Russell were huge boost and took a lot of stress off us with moving experience for my wife and I.

Rating:

5.0

Dana is amazing!

Rating:

5.0

Dana is great Customer service accuracy just all around very nice

Rating:

5.0

Uhaul employees was very helpful and accommodating to me. I definitely recommend using storage and rental services.

Rating:

5.0

Dana was fantastic, she exceeded my expectations and handled a time sensitive issue for me ! Thanks again !!

Rating:

5.0

Dana, the UHaul Storage manager that called me, was extremely helpful and accommodating to my particular situation and got me checked in early so I could unload as soon as I arrived.

Rating:

3.0

Some of your workers not helpful at all.

Rating:

5.0

No

Rating:

5.0

Am well pleased of the services rendered. Had great experience.

Rating:

2.0

DELETE me from your records, I'm in Charlotte NC and have no connection with your company. Thanks.

Rating:

3.0

It is very narrow for moving company to pick up. Also uhaul Van's block entrance to your unit.

Rating:

5.0

Customer service were very helpful

Rating:

1.0

The unit 1328 was very poor unfortunately they had a mice/rat problem and I had to throw out my Sofa and lamp because of it. I needed my sofa and it went to trash because of the mice.

Rating:

4.0

The lights were out in the section of the facility where our storage locker is located. We had to move everything in using the light from our phones.

Rating:

5.0

I love this location i have used it on and off for over twenty years. The manager there is the best I've seen,her staff are well trained A-1 service. Blessings to the U-Haul staff at the Potomac location.

Rating:

5.0

Thank you

Rating:

5.0

I like that I didn’t have my storage lock at the right spot and the called and told me when they went around to do they check the storage

Rating:

5.0

No issues. No complaints. Excellent service

Rating:

5.0

Theyre a good team who treats their customers great in all aspects.

Rating:

5.0

Fabulouse! Where's our claim for damages from our safe trip insurance??

Rating:

5.0

The staff was so ready to help the facility was clean it was well-lit I had a good time doing business there it was easy to return the moving truck and to put your stuff into storage was really easy

Rating:

4.0

The employees were very friendly and extremely helpful. Thank you for making my stressful move easier.

Rating:

5.0

Very friendly and helpful great service.

Rating:

4.0

It was okay. Great staff but the storage isn’t that great

Rating:

5.0

these guy are great they even call me went i accidently left my storage unsecure good job who whoooo

Rating:

5.0

You have a great team at Uhaul .

Rating:

5.0

This was my first time doing this online. It was easy and when I got there that morning everything was all ready in and the whole process was very quick.

Rating:

3.0

I would recommend extending hours. In addition, this is a high crime area and this facility should be fenced and gated. My U-Haul representative was very professional and polite.

Rating:

5.0

They are very nice people to work with.

Rating:

5.0

Peggy was awesome and made it all easy for me

Rating:

5.0

Good service

Rating:

5.0

Well what can I say the truck performed wonderfully Steph was professional courteous and helpful especially turning in the truck it was a breezeif we have any more movie needs we will be coming back

Rating:

5.0

The storage is perfectly built to allow you to drive your truck/car over and loading is easily. The owner/manager is a very nice man to work with. Best storage in the area accessible wise.

Rating:

5.0

Our experience was Awesome, we had Bridget help us she made it quick and easy. She was extremely helpful and nice

Rating:

4.0

Only thing that that i didnt like about this location was it wasn’t big enough..to many uhaul trucls parked in such a little spot.have trucks blocking storage spots

Rating:

1.0

Poor and unprofessional customer service from all employees at this uhaul location.

Rating:

5.0

Good customer service.

Rating:

5.0

Great services

Rating:

5.0

From initial phone call to checkout yesterday this facility has been a true asset to my life. Special mention to Peggy, & Mike, & the kind young gentleman who made rounds 5/27 & checked on me! 🙏🏻

Rating:

5.0

Peggy and her team do a great job!

Rating:

5.0

I cannot be more appreciative of Peggy Fuller. From initial phone call to move in she is the benchmark for superior customer interaction and service in very stressful circumstances all day everyday!

Rating:

5.0

Peggy and staff were great, The best UHAUL Store I’ve dealt with. Peggy helped my family arrang a difficult move. We couldn’t have done it without her. She’s the best! Thanks Peggy!

Rating:

5.0

I am grateful to the people who protected my property for six years in the U-Haul storage facility at Potomac Mills. Manager Peggy Fuller has an excellent team who works hard to earn customer loyalty

Rating:

5.0

Owner Peggy & crew are fantastic. Peggy goes out of her way to accommodate & has been such a help over the 2 years & many trailer loads it took for me to relocate, in addition' to storage. Many Thanks

Rating:

5.0

Staff is great and facility is really convenient.

Rating:

5.0

Peggy was great to work with and so helpful. Will definitely use this place again!

Rating:

5.0

Good customer services

Rating:

5.0

Peggie Fuller is a awesome manager! You can see how much she loves helping others, when we should be helping her! I enjoy coming up there to pay my rent just to visit with her.

Rating:

5.0

Great experience

Rating:

5.0

The customer service was great

Rating:

5.0

None

Rating:

5.0

N/A

Rating:

5.0

Peggy was wonderful.

Rating:

5.0

In fact U haul in Potomac mills are awesome . The staffs are very very friendly and are always well prepared to assist their customers . I have no doubt why the place is always crowded. Good job .

Rating:

5.0

Thank you, love this location and the staff. The owners are great