Both the check in and return processes were very smooth and efficient. Both staff I dealt with were helpful, polite and professional, particularly the young woman who checked me in.
JAMES M- New Hampshire NH
- Portsmouth
- 03801
Customer Reviews for U-Haul Moving & Storage of Portsmouth
(@ Traffic Circle)
Services at this Location:
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Joseph P- Rating:
- 4.0
Nothing. We had no problems
leonard g- Rating:
- 5.0
Customer did not leave a comment.
Tiffany N- Rating:
- 4.0
installation was done correctly. Everything looks neat and professional.
William B- Rating:
- 5.0
Portsmouth U Haul is amazing Thank you !!
James T- Rating:
- 5.0
Customer did not leave a comment.
paul u- Rating:
- 5.0
Customer did not leave a comment.
Darlene R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mark G- Rating:
- 5.0
Friendly and helpful staff
Daniel D- Rating:
- 5.0
Fast, friendly and reasonable. Highly recommend.
Thomas K- Rating:
- 5.0
Customer did not leave a comment.
Curt J- Rating:
- 4.0
Very easy, and helpful.
Stephen B- Rating:
- 5.0
Customer did not leave a comment.
Thomas B- Rating:
- 5.0
Have equipment fully updated without any notification lights on. I was told about the need for tire sensor to be replaced and explanation for the indicator message, but ideally equipment not fully updated should not be in use. I did not have any isssues with the function of the truck.
Katherine W- Rating:
- 5.0
Customer did not leave a comment.
Bob W- Rating:
- 5.0
Customer service person was very helpful and personable. Thank you for making this a smooth and easy process.
paula b- Rating:
- 5.0
Nothing to improve The staff was so friendly and the equipment was great
Kelly G- Rating:
- 5.0
Fast & friendly !! Highly recommend !
Robert G- Rating:
- 5.0
Customer did not leave a comment.
JENNIFER A- Rating:
- 5.0
Nothing, superb service
Genevieve F- Rating:
- 5.0
Customer did not leave a comment.
Mark D- Rating:
- 5.0
Customer did not leave a comment.
Andrew D- Rating:
- 4.0
The track was old. It worked OK but the drivers side window was hard to roll down and the gears seem to have a hard time shifting.
beth s- Rating:
- 5.0
Customer did not leave a comment.
Ryan C- Rating:
- 3.0
Customer did not leave a comment.
Jane W- Rating:
- 5.0
Customer did not leave a comment.
Samantha E- Rating:
- 5.0
Friendly, capable service done quickly.
richard b- Rating:
- 5.0
Online app and reservation system worked flawlessly. Staff was very helpful.
Albert D- Rating:
- 5.0
Customer did not leave a comment.
Robert F- Rating:
- 5.0
everybody was great at this location. Pins to release the gate did require more effort than anticipated. Drop off was also great and quick.
CARL H- Rating:
- 5.0
Portsmouth location has excellent staff, fast, courteous , knowledgeable. Alway use this location for my local needs.
Joe W- Rating:
- 5.0
Customer did not leave a comment.
LAURIE L | Overall Experience- Rating:
- 5.0
Staff are top notch. My family's farm burned down on Veterans Day. I've been living in hotels since then and have now moved away from the coast to live in the Boston area where my family resides. I so miss my friends and colleagues where I practiced law for many years. Keep up the good work.
LAURIE L- Rating:
- 5.0
We had a great experience. The man who installed the hitch was very informative and we greatly appreciate his help and knowledge!
Douglas N- Rating:
- 5.0
I picked up our 15’ truck and auto carrier from the U-Haul in Hixson, TN and drove it 1100 miles to the U-Haul rental and storage facility in Portsmouth, NH. The truck drove and handled great for the drive and the trailer was very easy to maintain and handle. Upon our arrival in Portsmouth the app made it very easy and convenient to return our truck to the drop off location after hours. We love U-Haul! Thanks for making our move easy and hassle free. -Beck
Beck M | Online Move In- Rating:
- 5.0
All went well. Friendly staff.
Wayne W- Rating:
- 5.0
Customer did not leave a comment.
Serge A- Rating:
- 5.0
Customer did not leave a comment.
Roland M- Rating:
- 5.0
very helpful staff, thank you
Chuck L- Rating:
- 5.0
Nothing!! Always great service here.
Jack A- Rating:
- 1.0
Something was going on with your computer systems the night I reserved the trailer and again in the morning when I picked it up...It took about 15-20 to reserve it with slow response..in the morning it took 30-45 minutes for me to get the papers to sign with slow to no response on the computers...When I picked it up the guy didn't really explain how to use the tie downs etc which would have been helpful...Returning went fine and quick with the employee using their cell phone to check me in..
Mike M- Rating:
- 4.0
Customer did not leave a comment.
KEVIN T- Rating:
- 5.0
Customer did not leave a comment.
Timothy H | First Impressions- Rating:
- 5.0
Staff was great and the vehicle was immaculate!
john o- Rating:
- 2.0
Girl working counter was very rude , they didn’t have the trailer I needed even after I made reservation days in advance , truck only has 28 miles to empty in gas tank
Philip D- Rating:
- 5.0
Customer did not leave a comment.
Jessicca M- Rating:
- 5.0
No complaints, well run operation. Had stuff in storage for almost 5 years, never an issue.
CRAIG L | Overall Experience- Rating:
- 5.0
The people were fantastic, everything was quick, I’d easily rent here again
Peter S- Rating:
- 5.0
Customer did not leave a comment.
Stephen C- Rating:
- 3.0
See above - don't nickel and dime on the gas! I returned with the same as I got.
jay z- Rating:
- 5.0
Customer did not leave a comment.
Brianna K | Overall Experience- Rating:
- 5.0
Having used this U-haul location for moving and storage needs for about 7 years, I cannot recommend it enough as far as moving and storage solutions go. All the staff I've ever interacted with, in person and over the phone have always been courteous and helpful. The location manager was very kind and helpful when we decided to move out of our storage unit. Great customer service and very well-secured, clean facilities.
kathleen S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jonathan G- Rating:
- 5.0
Van was ready on time and check-in was quick and easy.
David R- Rating:
- 3.0
Customer did not leave a comment.
Brian T- Rating:
- 5.0
I planned to pick the truck up using my mobile phone, but I still had to go inside to get assistance, and there were 3 people in front of me. It was my understanding that a truck would be ready for me to sign out from my phone, but nothing was ready. You should not advertise the mobile checkout and check in if it is not really an option after all
DANIEL D- Rating:
- 4.0
I was disappointed that the 17' truck we ordered was not available but the desk agent at the Portsmouth location gave us a 20' truck instead and kindly reduced the per mile cost as a way to make us happy.
Robert M- Rating:
- 5.0
Jimmy was awesome. He was polite, professional and made sure my trailer was hitched and working properly. The trailer operated perfectly for the trip to FL. My only issue was with the tongue lock design. There is no option to lock the trailer onto the hitch. Nothing to keep the trailer from being unhitched and taken.
martin s- Rating:
- 5.0
Another great experience at the Portsmouth, NH location! And in addition to the fast pick up and drop off, Jack changed my miserable mood with a few corny jokes! Jack had no idea of how his humor improved my day! I went from a scowl to a smile in minutes. He was certainly having fun with and at his job. At drop off, the gentleman who greeted me and processed the return was extremely efficient and completed the transaction within 5 minutes. Which was so appreciated as my friend, waiting in his car, was pressed for time. I have rented from this location at least 10 times in the past few years, today's was the best by far!
Cynthia W- Rating:
- 4.0
One tire was low on air but did not impact the use, just had a sensor light
Robert M- Rating:
- 5.0
However Dover, NH is the top on our list. Believe me they give uhaul a great name.
stephanie C- Rating:
- 5.0
Customer did not leave a comment.
RANDOLPH A | First Impressions- Rating:
- 5.0
The general manager, Jimmy, was great when I returned my truck there. He couldn’t have been more helpful and I would definitely recommend renting from him to anyone in the Portsmouth area.
Barry S- Rating:
- 4.0
Customer did not leave a comment.
David B- Rating:
- 5.0
Nothing. As usual, my experience was flawless at this uhaul location.
Beau L- Rating:
- 5.0
Nothing very good
denise p- Rating:
- 4.0
The 200,000 mile truck was in poor shape I want a refund.
Andrew N- Rating:
- 5.0
Customer did not leave a comment.
james d- Rating:
- 4.0
Customer did not leave a comment.
Anthony R- Rating:
- 5.0
Customer did not leave a comment.
KENNETH G- Rating:
- 5.0
Remind customers to take their own transpass if they’re going to the highway. James who checked us in was 👍👍👍👍👍
MARK C- Rating:
- 4.0
I found the Manager, James Tomkinson very helpful. He was able to review the account and get back to me quickly with the resolution.
WILLIAM M | First Impressions- Rating:
- 5.0
Nothing at all the guys were very professional and very helpful I will keep recommending U-Haul to anyone that needs to rent a vehicle thank you so very much what a great experience
Richard P- Rating:
- 5.0
Outstanding service and speed for an unexpected rental need
Mitchell D- Rating:
- 5.0
It was nice also, they were preparing for a local snowstorm but took the time to check my truck in and make sure everything was in order. I recommend this location also.
Jim L- Rating:
- 5.0
Outstanding customer service equipment very well maintained great condition Would use this facility to rent again
BRYAN R- Rating:
- 5.0
Customer did not leave a comment.
Graham F- Rating:
- 5.0
Jimmy is great! Love your facility which I've used numerous times. Thank you!
LAURIE L | First Impressions- Rating:
- 5.0
Nothing!
Jean R- Rating:
- 5.0
Customer did not leave a comment.
Andrew S- Rating:
- 5.0
Using the app to turn truck in was frustrating. It took 30 minutes and multiple photographs before I could complete. Took same pics multiple times
GERALD T- Rating:
- 4.0
Customer did not leave a comment.
Lance M- Rating:
- 5.0
Customer did not leave a comment.
Brandon C- Rating:
- 5.0
Customer did not leave a comment.
ROBERT B- Rating:
- 5.0
Customer did not leave a comment.
richelle b- Rating:
- 3.0
Customer did not leave a comment.
Gail G- Rating:
- 5.0
They came out to meet me, very easy drop off.
Robert G- Rating:
- 4.0
Customer did not leave a comment.
daphne M- Rating:
- 5.0
Customer did not leave a comment.
Lori P- Rating:
- 5.0
Customer did not leave a comment.
James G- Rating:
- 5.0
Customer did not leave a comment.
Justin D- Rating:
- 5.0
Customer did not leave a comment.
Wendi M | Overall Experience- Rating:
- 5.0
Nothing the whole experience was awesome
Richard P- Rating:
- 5.0
Libby and her team members make it a great experience consistently. Always a pleasure!
Mark D- Rating:
- 5.0
Customer did not leave a comment.
Brian A- Rating:
- 5.0
Very helpful & friendly
QUENTIN L- Rating:
- 5.0
Customer did not leave a comment.
James W- Rating:
- 5.0
Customer did not leave a comment.
micahel b- Rating:
- 2.0
Walking all the way across the property to confirm the vehicle to then walk all the way back to the lock box to retrieve the key is really dumb. Let us get the key then find the car. It’s like u-haul senior management has never actually rented a truck, and boy does it show. The app is total trash too. The PEOPLE at this location are always lovely.
Charles B- Rating:
- 5.0
Customer did not leave a comment.
Port C- Rating:
- 5.0
Quick and effective service
Justin D- Rating:
- 5.0
Customer did not leave a comment.
mark s- Rating:
- 5.0
Customer did not leave a comment.
James M- Rating:
- 5.0
Customer did not leave a comment.
John M- Rating:
- 5.0
Renting, driving, using, and returning the truck was super simple. Everyone was helpful.
Claire S- Rating:
- 5.0
Customer did not leave a comment.
Brian A- Rating:
- 4.0
Customer did not leave a comment.
Alex G- Rating:
- 5.0
Great experience! Thanks
adam M- Rating:
- 5.0
Customer did not leave a comment.
JAN G- Rating:
- 5.0
Customer did not leave a comment.
Becky M- Rating:
- 5.0
Customer did not leave a comment.
Vicki F | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
matthew m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JOHN W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
David T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Katharine R | Overall Experience- Rating:
- 5.0
Very clean unit. The staff was very pleasant and professional.
Carole H | Overall Experience- Rating:
- 5.0
Jimmy, Libby, Nancy, and Jack are the best crew! They all were so helpful with my sudden storage need and were incredibly accommodating. I would definitely recommend U-Haul Storage to everyone! Thank you team for making a scary time so much easier :) Jimmy is an A+ manager and the place looks amazing!!
Gabrielle V | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Patrick C | Online Move In- Rating:
- 1.0
Uhaul sucks
TREVOR M | Overall Experience- Rating:
- 5.0
Excellent service when I needed it most
MARK J | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Kaitlyn B | Online Move In- Rating:
- 5.0
Really nice people and highly recommend using this location. Staff is outstanding and helped out everywhere they could.
Mark R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Emily M | Online Move In- Rating:
- 5.0
All of the staff and manager were very helpful and did an excellent job helping me get a storage unit. I also rent trucks as I prepare to move. When ready, I will be using the Ubox to my final destination. Thank you
Bruce P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Armando R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jason j | First Impressions- Rating:
- 5.0
Staff always willing to help!
Richard P | Overall Experience- Rating:
- 2.0
The staff was helpful. We were told that there was an outside unit available and they would put a sign on the door. When we arrived 10 minutes later there was no outside storage available. The unit has no lighting, a staircase that protrudes into the unit and there is a small staircase and a corner turn to access. I have rented from UHaul for many years so this experience was a disappointment.
Elaine s | First Impressions- Rating:
- 5.0
More lighting for inside of my unit would have been nice.
Austin K | Overall Experience- Rating:
- 5.0
Extremely great customer service. Highly recommend
Mark R | First Impressions- Rating:
- 5.0
Excellent facility. The staff and manager were very helpful and friendly and the move in and move out process was very easy. The facility is well maintained. Thank you for making my move easy.
Michael P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael P | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
maureen s | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Allyson S | Overall Experience- Rating:
- 5.0
Great staff and very helpful!
Clayton S | First Impressions- Rating:
- 4.0
The absolute highlight of the experience was the staff at this facility. They were always on point and ready to help whenever I had problems, and as busy as they often were, they stayed focused and positive. I would highly recommend them to anyone with storage or moving needs.
Gustav O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gary L | First Impressions- Rating:
- 5.0
Excellent customer service. In U haul Portsmouth near Circle, Jimmy was very friendly, patient and helpful in answering questions with getting a storage unit along with Boxes and what size Truck for our Future move from NH to Colorado. Would recommend to friends.
Frances B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Alicia H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MEREDITH L | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
dylan h | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ross L | Overall Experience- Rating:
- 5.0
Staff were friendly and very efficient. I would recommend this facility for storage rentals and truck rentals.
Katherine T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
George P | Overall Experience- Rating:
- 5.0
Staff was helpful, cheerful, and friendly, which made my time there a very positive experience.
John P | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Ross G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dustin H | Overall Experience- Rating:
- 5.0
The first month free with van rental was a great service. Thanks.
Samuel T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Debra R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
stan b | Overall Experience- Rating:
- 5.0
Very satisfied as always.
Sheila O | Overall Experience- Rating:
- 5.0
On-site staff was very helpful. Storage area was clean with easy access.
Alister C | Online Move In- Rating:
- 5.0
U haul provides excellent service and great friendly staff… will use them in the future
Michael W | Overall Experience- Rating:
- 5.0
Alex - the front desk gentlemen; was an exemplary staff member. Thoroughly enjoyed working with him and would definitely recommend this business location solely on his helpfulness and professionalism alone.
Michael E | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carol R | Overall Experience- Rating:
- 5.0
Professional and friendly staff, clean and secure units!
Melissa Y | Overall Experience- Rating:
- 5.0
Jimmy was phenomenal, knowledgeable friendly and efficient I couldn't have asked for a better representative to help me a true 5 star employee. GREAT JOB! Once inside nothing changed I believe it was Pam gave me the service any customer would be happy to receive and should. You guys rock. Thanks for making my experience awesome.
peter m | First Impressions- Rating:
- 5.0
Outstanding service!
Robert D | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Paula S | Overall Experience- Rating:
- 5.0
Great U-Haul location to work with - 400 Route US 1 Bypass,‘Portsmouth, NH! My favorite.! And I’ve used UHaul around NH and around the US and Canada too.
Larry L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kaleb S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jim t | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Philip R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ellen T | Overall Experience- Rating:
- 5.0
Workers were unbelievably friendly and helpful
George P | First Impressions- Rating:
- 3.0
Was charged for a dolly and a dozen furniture pads that I never asked for, nor did I use.
Chad V | Overall Experience- Rating:
- 3.0
Rarely were there any material handling carts to use. Never enough staff working the counter. Encountered lines and long wait times while staff had to check in/out equipment or lockers. Recommend separate staff for these functions.
Darrel k | Overall Experience- Rating:
- 3.0
The staff were great. -When we moved everything out and picked up the tarp we had laid down, there was a lot of water underneath. Lucky we thought of laying the tarp. -It seems that our end unit was where all garbage and loose stuff was blown to. Maybe it wasn’t possible to keep the parking area and driveway clean, but a little effort would have been nice.
Claire D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Samuel T | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ANGELINA B | Overall Experience- Rating:
- 5.0
Ryan was very helpful. I was able to complete the transaction smoothly and efficiently without any wasted time. Very much appreciated.
NICHOLAS Q | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Sharon S | Overall Experience- Rating:
- 5.0
Staff was great and helped me at every step.
mario m | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jordan B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mark G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Bradley P | Overall Experience- Rating:
- 5.0
The whole staff is customer oriented. Such a positive experience.
Sean L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Roland G | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Bradley P | First Impressions- Rating:
- 3.0
Need more staff that knows what they doing
ANGELINA B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
paul m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jonathan L | Overall Experience- Rating:
- 5.0
Sean was very helpful and friendly. Would highly recommend this location
Sean L | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Sharon S | First Impressions- Rating:
- 4.0
Thank you Be back in sept
Peter B | Overall Experience- Rating:
- 5.0
Great job
Peter B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jonathan L | First Impressions- Rating:
- 5.0
Staff very helpful
Peter B | First Impressions- Rating:
- 5.0
Did the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.
Dustin H | First Impressions- Rating:
- 4.0
Samantha and the rest of the staff were wonderful! They made a difficult move way less painful.
Dyanne D | First Impressions- Rating:
- 5.0
Staff was knowledgeable, motivated and service oriented.
Samuel T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
michael m | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Claire D | First Impressions- Rating:
- 1.0
I had to unexpectedly move across the country. I could not be physically present to sign documents to let my stuff go and stop renting the unit. This particular location was extremely unhelpful and most of the time they seemed annoyed as if I, the customer, were a burden. I wouldn’t recommend this location to my worst enemy. No one there communicates with each other. It took me 6+ months to get them to change my address. And basically more than a year to get them to stop hassling me to pay them for a storage unit I was no longer using. They hide behind policies and procedures to get out of doing the right thing for the customer. Finally someone contacted me and they seemed to have half a brain and they sent me a simple letter that I could sign and email back. How simple?! Why couldn’t that have been done sometime in 2019? No, I battled with this location from 2019-2021. Unacceptable.
Tia B | Overall Experience- Rating:
- 5.0
I had never rented a storage unit prior to this. UHAUL went above and beyond my expectations of a rental facility. Everything went smoothly and the staff I dealt with the entire time were knowledgeable and friendly.
Ashley V | Overall Experience- Rating:
- 5.0
facility was well organized and provided significant resource.
Roland G | First Impressions- Rating:
- 5.0
GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!
ARDEN C | First Impressions- Rating:
- 4.0
we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...
Janice R | First Impressions- Rating:
- 5.0
I would recommend this storage facility to anyone in the Portsmouth area. It is convenient and well maintained. I was particularly impressed with the staff's efficiency and professional knowledge during the months I rented with this U-Haul facility. I will not hesitate to rent from them in the future if the need arises.
SIDNEY G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Paul D | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Trevor P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Paul M | Overall Experience- Rating:
- 5.0
My daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!
Karissa B | Online Move In- Rating:
- 5.0
Outstanding customer service from this team!
Joe S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Payton A | Overall Experience- Rating:
- 5.0
The manager at this location is top notch! Hes always incredibly friendly and great with customers.
STEVE R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christine C | Overall Experience- Rating:
- 3.0
The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.
Laura C | Online Move In- Rating:
- 5.0
Everything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.
Stephen W | Online Move In- Rating:
- 5.0
Manager/staff was very friendly and helpful
lee g | First Impressions- Rating:
- 5.0
The gentleman working at the uhaul facility on portsmouth nh on April 18th at 9 am was absolutely wonderful! He was kind, efficient, helpful, and enthusiastic. Especially during times like these, it was comforting to have such a friendly face to help me out. In terms of uhaul as a company, I was thrilled to receive my first month of storage for free. It really was a huge help in the midst of the pandemic.
Abigail M | First Impressions- Rating:
- 5.0
Ryan super helpful and professional
michael m | First Impressions- Rating:
- 4.0
Question 5 is not relevant to my move in. Normal hrs
Anthony C | First Impressions- Rating:
- 5.0
I have been a customer for many years and think that the facility is top notch and run by friendly and helpful people. Any questions I had were answered quickly. I would recommend this facility to all
DOUGLAS C | Overall Experience- Rating:
- 4.0
My only complaint is the damage due to mice.
Kathleen A | Overall Experience- Rating:
- 5.0
Very friendly helpful staff! Certainly will use again and recommend!
Frith F | Overall Experience- Rating:
- 2.0
I could not access my storage unit because of equipment and lack of snow removal, very dissatisfied
Kathleen S | Overall Experience- Rating:
- 5.0
Janet and Gabriell are some excellent people to be serviced by. Great personalities, not lazy, empathetic, humerous, professional and down to earth. Keep up the great work ladies. My experience fab!!!
Angelique P | First Impressions- Rating:
- 4.0
Great People to deal with. Little trouble with their systems but very helpful, cheerful and friendly.
Frith F | First Impressions- Rating:
- 3.0
The climate controlled storage was not controlled properly. All of our boxes and many other items show signs of high humidity including mildew. Read the fine print; 1 day or 30 days is the same price.
Chris W | Overall Experience- Rating:
- 5.0
Ryan is a terrific asset and is hard working, knowledgeable, and friendly. The female employee whose name escapes me was also pleasant and efficient.
Paul S | Overall Experience- Rating:
- 3.0
I was really surprised by the long wait upon arrival. We didn’t see anybody even after a 15 minute wait. Once we were finally greeted the entire process of getting the storage unit took far too long.
Joseph C | First Impressions- Rating:
- 5.0
Rent here many times. Always a good experience.
chris d | Overall Experience- Rating:
- 4.0
ID card is helpful, but should not have to swipe both down and up to activate. Appreciate leaning of lock (even though we had our own). Appreciate availability of addtl locker; not needed
Linda C | First Impressions- Rating:
- 5.0
great service!
Kathryn F | First Impressions- Rating:
- 5.0
The process was simpler than expected. Ryan was efficient and friendly and made it easy and comfortable to do business with. I will recommend Uhaul in Portsmouth.
Paul S | First Impressions- Rating:
- 5.0
The staff were totally amazing super helpful very friendly.
Adam N | First Impressions- Rating:
- 5.0
Rick the general manager is awesome!
Melissa D | First Impressions- Rating:
- 4.0
I gave four stars because of mice droppings.
peggy c | Overall Experience- Rating:
- 5.0
Friendly and helpful service from all employees.
peggy c | First Impressions- Rating:
- 4.0
Both the FL and NH franchises did well.
Laurie R | Overall Experience- Rating:
- 5.0
I had a wonderful experience with this U-Haul facility and staff. I wish more companies were like these guys and I could give them 10 stars!
DREW H | Overall Experience- Rating:
- 5.0
Outstanding staff!
DEREK C | Overall Experience- Rating:
- 5.0
Every aspect of my moving experience was made “outstanding” with UHaul and staff!
DEREK C | First Impressions- Rating:
- 5.0
Very helpful!
James P | Overall Experience- Rating:
- 5.0
These people and the services are superb, spectacular, top notch.... Ive been doing business there for over a year and every experience with storage, vehicles and Mgr. Richie has been the same, A+ !
Teresa V | Overall Experience- Rating:
- 5.0
The guys were very friendly and helpful. Great customer service. I would recommend them to anyone.
Amy P | First Impressions- Rating:
- 4.0
Very helpful. Got a nice size locker and when I missed the return time they didn't have a problem with helping me out. It was only a half hour but still they could have charged me
Robert W | First Impressions- Rating:
- 5.0
Staff was always super helpful and friendly. Uhaul made moving and storing my stuff so easy.
Victoria C | Overall Experience- Rating:
- 5.0
Perfect service could not get any better! Thank you for all your help! I am so happy I chose this location!
Tia B | First Impressions- Rating:
- 5.0
We relocated to NH from NY and were so impressed with the staff at the Portsmouth location. The general manager & staff went out of there way to be helpful & accommodating!! We are VERY appreciative!
Kimberly E | Overall Experience- Rating:
- 4.0
My storage experience turned out to be longer than expected - but everything went well the entire time. Thank you!
CAROL A | Overall Experience- Rating:
- 4.0
Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Thank you!
Cullan S | First Impressions- Rating:
- 5.0
Had a great experience.
Matthew N | Overall Experience- Rating:
- 3.0
You need to call me to discuss an issue.
Shirley J | Overall Experience- Rating:
- 3.0
Slow service in store and on the phone but friendly staff and the GM was always great and very accommodating.
lindsey p | Overall Experience- Rating:
- 5.0
Your employee Rick was very helpful and nice. I would definitely do business again with uhaul of Portsmouth.
sue f | Overall Experience- Rating:
- 5.0
Your staff people were absolutely the best. A staff to be proud of. I will recommend U Haul storage in Portsmouth to all that ask me. Thank you so much.
Carol P | Overall Experience- Rating:
- 4.0
storage was pricey; closing access at 7 PM was inconvenient
TIMO P | Overall Experience- Rating:
- 4.0
The only downside was the website is terrible and the system for bill paying from the bank had lits if errors. . Otherwise it was a great experience.
DAVE S | Overall Experience- Rating:
- 5.0
great people, great help, and an overall great experiance
JACK H | Reservation- Rating:
- 3.0
The staff and the facility were great. We did have some monthly issues with billing, as we were renting 2 units therefore paying 2 rental fees which were often credited to the wrong unit.
Chris J | Overall Experience- Rating:
- 4.0
There was a delay in delivery. It had been scheduled for 9am, but the staff could "not find" our unit. I got the same message when I stopped by at around 1pm Finally, at 4pm it was delivered.
Gert A | Overall Experience- Rating:
- 5.0
Have always had a good experience with this uhaul location. I would definitely recommend this particular location.
DIONNE B | Overall ExperienceAdditional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!
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History
We have an adaptive reuse program to better the environment!