Customer Reviews for U-Haul Moving & Storage of Portsmouth

Rating:

4.0

installation was done correctly. Everything looks neat and professional.

Rating:

5.0

Portsmouth U Haul is amazing Thank you !!

Rating:

5.0

Friendly and helpful staff

Rating:

5.0

Fast, friendly and reasonable. Highly recommend.

Rating:

4.0

Very easy, and helpful.

Rating:

5.0

Have equipment fully updated without any notification lights on. I was told about the need for tire sensor to be replaced and explanation for the indicator message, but ideally equipment not fully updated should not be in use. I did not have any isssues with the function of the truck.

Rating:

5.0

Customer service person was very helpful and personable. Thank you for making this a smooth and easy process.

Rating:

5.0

Nothing to improve The staff was so friendly and the equipment was great

Rating:

5.0

Fast & friendly !! Highly recommend !

Rating:

5.0

Nothing, superb service

Rating:

4.0

The track was old. It worked OK but the drivers side window was hard to roll down and the gears seem to have a hard time shifting.

Rating:

5.0

Friendly, capable service done quickly.

Rating:

5.0

Online app and reservation system worked flawlessly. Staff was very helpful.

Rating:

5.0

everybody was great at this location. Pins to release the gate did require more effort than anticipated. Drop off was also great and quick.

Rating:

5.0

Portsmouth location has excellent staff, fast, courteous , knowledgeable. Alway use this location for my local needs.

Rating:

5.0

Staff are top notch. My family's farm burned down on Veterans Day. I've been living in hotels since then and have now moved away from the coast to live in the Boston area where my family resides. I so miss my friends and colleagues where I practiced law for many years. Keep up the good work.

Rating:

5.0

We had a great experience. The man who installed the hitch was very informative and we greatly appreciate his help and knowledge!

Rating:

5.0

I picked up our 15’ truck and auto carrier from the U-Haul in Hixson, TN and drove it 1100 miles to the U-Haul rental and storage facility in Portsmouth, NH. The truck drove and handled great for the drive and the trailer was very easy to maintain and handle. Upon our arrival in Portsmouth the app made it very easy and convenient to return our truck to the drop off location after hours. We love U-Haul! Thanks for making our move easy and hassle free. -Beck

Rating:

5.0

All went well. Friendly staff.

Rating:

5.0

very helpful staff, thank you

Rating:

5.0

Nothing!! Always great service here.

Rating:

1.0

Something was going on with your computer systems the night I reserved the trailer and again in the morning when I picked it up...It took about 15-20 to reserve it with slow response..in the morning it took 30-45 minutes for me to get the papers to sign with slow to no response on the computers...When I picked it up the guy didn't really explain how to use the tie downs etc which would have been helpful...Returning went fine and quick with the employee using their cell phone to check me in..

Rating:

5.0

Staff was great and the vehicle was immaculate!

Rating:

2.0

Girl working counter was very rude , they didn’t have the trailer I needed even after I made reservation days in advance , truck only has 28 miles to empty in gas tank

Rating:

5.0

No complaints, well run operation. Had stuff in storage for almost 5 years, never an issue.

Rating:

5.0

The people were fantastic, everything was quick, I’d easily rent here again

Rating:

3.0

See above - don't nickel and dime on the gas! I returned with the same as I got.

Rating:

5.0

Having used this U-haul location for moving and storage needs for about 7 years, I cannot recommend it enough as far as moving and storage solutions go. All the staff I've ever interacted with, in person and over the phone have always been courteous and helpful. The location manager was very kind and helpful when we decided to move out of our storage unit. Great customer service and very well-secured, clean facilities.

Rating:

5.0

Van was ready on time and check-in was quick and easy.

Rating:

5.0

I planned to pick the truck up using my mobile phone, but I still had to go inside to get assistance, and there were 3 people in front of me. It was my understanding that a truck would be ready for me to sign out from my phone, but nothing was ready. You should not advertise the mobile checkout and check in if it is not really an option after all

Rating:

4.0

I was disappointed that the 17' truck we ordered was not available but the desk agent at the Portsmouth location gave us a 20' truck instead and kindly reduced the per mile cost as a way to make us happy.

Rating:

5.0

Jimmy was awesome. He was polite, professional and made sure my trailer was hitched and working properly. The trailer operated perfectly for the trip to FL. My only issue was with the tongue lock design. There is no option to lock the trailer onto the hitch. Nothing to keep the trailer from being unhitched and taken.

Rating:

5.0

Another great experience at the Portsmouth, NH location! And in addition to the fast pick up and drop off, Jack changed my miserable mood with a few corny jokes! Jack had no idea of how his humor improved my day! I went from a scowl to a smile in minutes. He was certainly having fun with and at his job. At drop off, the gentleman who greeted me and processed the return was extremely efficient and completed the transaction within 5 minutes. Which was so appreciated as my friend, waiting in his car, was pressed for time. I have rented from this location at least 10 times in the past few years, today's was the best by far!

Rating:

4.0

One tire was low on air but did not impact the use, just had a sensor light

Rating:

5.0

However Dover, NH is the top on our list. Believe me they give uhaul a great name.

Rating:

5.0

The general manager, Jimmy, was great when I returned my truck there. He couldn’t have been more helpful and I would definitely recommend renting from him to anyone in the Portsmouth area.

Rating:

5.0

Nothing. As usual, my experience was flawless at this uhaul location.

Rating:

5.0

Nothing very good

Rating:

4.0

The 200,000 mile truck was in poor shape I want a refund.

Rating:

5.0

Remind customers to take their own transpass if they’re going to the highway. James who checked us in was 👍👍👍👍👍

Rating:

4.0

I found the Manager, James Tomkinson very helpful. He was able to review the account and get back to me quickly with the resolution.

Rating:

5.0

Nothing at all the guys were very professional and very helpful I will keep recommending U-Haul to anyone that needs to rent a vehicle thank you so very much what a great experience

Rating:

5.0

Outstanding service and speed for an unexpected rental need

Rating:

5.0

It was nice also, they were preparing for a local snowstorm but took the time to check my truck in and make sure everything was in order. I recommend this location also.

Rating:

5.0

Outstanding customer service equipment very well maintained great condition Would use this facility to rent again

Rating:

5.0

Jimmy is great! Love your facility which I've used numerous times. Thank you!

Rating:

5.0

Nothing!

Rating:

5.0

Using the app to turn truck in was frustrating. It took 30 minutes and multiple photographs before I could complete. Took same pics multiple times

Rating:

5.0

They came out to meet me, very easy drop off.

Rating:

5.0

Nothing the whole experience was awesome

Rating:

5.0

Libby and her team members make it a great experience consistently. Always a pleasure!

Rating:

5.0

Very helpful & friendly

Rating:

2.0

Walking all the way across the property to confirm the vehicle to then walk all the way back to the lock box to retrieve the key is really dumb. Let us get the key then find the car. It’s like u-haul senior management has never actually rented a truck, and boy does it show. The app is total trash too. The PEOPLE at this location are always lovely.

Rating:

5.0

Quick and effective service

Rating:

5.0

Renting, driving, using, and returning the truck was super simple. Everyone was helpful.

Rating:

5.0

Great experience! Thanks

Rating:

5.0

The customer service was excellent. All my questions/concerns were addressed, the truck was ready at the pick-up time, and everything went very smoothly.

Rating:

5.0

Very clean unit. The staff was very pleasant and professional.

Rating:

5.0

Jimmy, Libby, Nancy, and Jack are the best crew! They all were so helpful with my sudden storage need and were incredibly accommodating. I would definitely recommend U-Haul Storage to everyone! Thank you team for making a scary time so much easier :) Jimmy is an A+ manager and the place looks amazing!!

Rating:

1.0

Uhaul sucks

Rating:

5.0

Excellent service when I needed it most

Rating:

5.0

Really nice people and highly recommend using this location. Staff is outstanding and helped out everywhere they could.

Rating:

5.0

All of the staff and manager were very helpful and did an excellent job helping me get a storage unit. I also rent trucks as I prepare to move. When ready, I will be using the Ubox to my final destination. Thank you

Rating:

5.0

Staff always willing to help!

Rating:

2.0

The staff was helpful. We were told that there was an outside unit available and they would put a sign on the door. When we arrived 10 minutes later there was no outside storage available. The unit has no lighting, a staircase that protrudes into the unit and there is a small staircase and a corner turn to access. I have rented from UHaul for many years so this experience was a disappointment.

Rating:

5.0

More lighting for inside of my unit would have been nice.

Rating:

5.0

Extremely great customer service. Highly recommend

Rating:

5.0

Excellent facility. The staff and manager were very helpful and friendly and the move in and move out process was very easy. The facility is well maintained. Thank you for making my move easy.

Rating:

5.0

Great staff and very helpful!

Rating:

4.0

The absolute highlight of the experience was the staff at this facility. They were always on point and ready to help whenever I had problems, and as busy as they often were, they stayed focused and positive. I would highly recommend them to anyone with storage or moving needs.

Rating:

5.0

Excellent customer service. In U haul Portsmouth near Circle, Jimmy was very friendly, patient and helpful in answering questions with getting a storage unit along with Boxes and what size Truck for our Future move from NH to Colorado. Would recommend to friends.

Rating:

5.0

Staff were friendly and very efficient. I would recommend this facility for storage rentals and truck rentals.

Rating:

5.0

Staff was helpful, cheerful, and friendly, which made my time there a very positive experience.

Rating:

5.0

The first month free with van rental was a great service. Thanks.

Rating:

5.0

Very satisfied as always.

Rating:

5.0

On-site staff was very helpful. Storage area was clean with easy access.

Rating:

5.0

U haul provides excellent service and great friendly staff… will use them in the future

Rating:

5.0

Alex - the front desk gentlemen; was an exemplary staff member. Thoroughly enjoyed working with him and would definitely recommend this business location solely on his helpfulness and professionalism alone.

Rating:

5.0

Professional and friendly staff, clean and secure units!

Rating:

5.0

Jimmy was phenomenal, knowledgeable friendly and efficient I couldn't have asked for a better representative to help me a true 5 star employee. GREAT JOB! Once inside nothing changed I believe it was Pam gave me the service any customer would be happy to receive and should. You guys rock. Thanks for making my experience awesome.

Rating:

5.0

Outstanding service!

Rating:

5.0

Great U-Haul location to work with - 400 Route US 1 Bypass,‘Portsmouth, NH! My favorite.! And I’ve used UHaul around NH and around the US and Canada too.

Rating:

5.0

Workers were unbelievably friendly and helpful

Rating:

3.0

Was charged for a dolly and a dozen furniture pads that I never asked for, nor did I use.

Rating:

3.0

Rarely were there any material handling carts to use. Never enough staff working the counter. Encountered lines and long wait times while staff had to check in/out equipment or lockers. Recommend separate staff for these functions.

Rating:

3.0

The staff were great. -When we moved everything out and picked up the tarp we had laid down, there was a lot of water underneath. Lucky we thought of laying the tarp. -It seems that our end unit was where all garbage and loose stuff was blown to. Maybe it wasn’t possible to keep the parking area and driveway clean, but a little effort would have been nice.

Rating:

5.0

Ryan was very helpful. I was able to complete the transaction smoothly and efficiently without any wasted time. Very much appreciated.

Rating:

5.0

Staff was great and helped me at every step.

Rating:

5.0

The whole staff is customer oriented. Such a positive experience.

Rating:

3.0

Need more staff that knows what they doing

Rating:

5.0

Sean was very helpful and friendly. Would highly recommend this location

Rating:

4.0

Thank you Be back in sept

Rating:

5.0

Great job

Rating:

5.0

Staff very helpful

Rating:

5.0

Did the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.

Rating:

4.0

Samantha and the rest of the staff were wonderful! They made a difficult move way less painful.

Rating:

5.0

Staff was knowledgeable, motivated and service oriented.

Rating:

1.0

I had to unexpectedly move across the country. I could not be physically present to sign documents to let my stuff go and stop renting the unit. This particular location was extremely unhelpful and most of the time they seemed annoyed as if I, the customer, were a burden. I wouldn’t recommend this location to my worst enemy. No one there communicates with each other. It took me 6+ months to get them to change my address. And basically more than a year to get them to stop hassling me to pay them for a storage unit I was no longer using. They hide behind policies and procedures to get out of doing the right thing for the customer. Finally someone contacted me and they seemed to have half a brain and they sent me a simple letter that I could sign and email back. How simple?! Why couldn’t that have been done sometime in 2019? No, I battled with this location from 2019-2021. Unacceptable.

Rating:

5.0

I had never rented a storage unit prior to this. UHAUL went above and beyond my expectations of a rental facility. Everything went smoothly and the staff I dealt with the entire time were knowledgeable and friendly.

Rating:

5.0

facility was well organized and provided significant resource.

Rating:

5.0

GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!

Rating:

4.0

we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...

Rating:

5.0

I would recommend this storage facility to anyone in the Portsmouth area. It is convenient and well maintained. I was particularly impressed with the staff's efficiency and professional knowledge during the months I rented with this U-Haul facility. I will not hesitate to rent from them in the future if the need arises.

Rating:

5.0

My daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!

Rating:

5.0

Outstanding customer service from this team!

Rating:

5.0

The manager at this location is top notch! Hes always incredibly friendly and great with customers.

Rating:

3.0

The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.

Rating:

5.0

Everything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.

Rating:

5.0

Manager/staff was very friendly and helpful

Rating:

5.0

The gentleman working at the uhaul facility on portsmouth nh on April 18th at 9 am was absolutely wonderful! He was kind, efficient, helpful, and enthusiastic. Especially during times like these, it was comforting to have such a friendly face to help me out. In terms of uhaul as a company, I was thrilled to receive my first month of storage for free. It really was a huge help in the midst of the pandemic.

Rating:

5.0

Ryan super helpful and professional

Rating:

4.0

Question 5 is not relevant to my move in. Normal hrs

Rating:

5.0

I have been a customer for many years and think that the facility is top notch and run by friendly and helpful people. Any questions I had were answered quickly. I would recommend this facility to all

Rating:

4.0

My only complaint is the damage due to mice.

Rating:

5.0

Very friendly helpful staff! Certainly will use again and recommend!

Rating:

2.0

I could not access my storage unit because of equipment and lack of snow removal, very dissatisfied

Rating:

5.0

Janet and Gabriell are some excellent people to be serviced by. Great personalities, not lazy, empathetic, humerous, professional and down to earth. Keep up the great work ladies. My experience fab!!!

Rating:

4.0

Great People to deal with. Little trouble with their systems but very helpful, cheerful and friendly.

Rating:

3.0

The climate controlled storage was not controlled properly. All of our boxes and many other items show signs of high humidity including mildew. Read the fine print; 1 day or 30 days is the same price.

Rating:

5.0

Ryan is a terrific asset and is hard working, knowledgeable, and friendly. The female employee whose name escapes me was also pleasant and efficient.

Rating:

3.0

I was really surprised by the long wait upon arrival. We didn’t see anybody even after a 15 minute wait. Once we were finally greeted the entire process of getting the storage unit took far too long.

Rating:

5.0

Rent here many times. Always a good experience.

Rating:

4.0

ID card is helpful, but should not have to swipe both down and up to activate. Appreciate leaning of lock (even though we had our own). Appreciate availability of addtl locker; not needed

Rating:

5.0

great service!

Rating:

5.0

The process was simpler than expected. Ryan was efficient and friendly and made it easy and comfortable to do business with. I will recommend Uhaul in Portsmouth.

Rating:

5.0

The staff were totally amazing super helpful very friendly.

Rating:

5.0

Rick the general manager is awesome!

Rating:

4.0

I gave four stars because of mice droppings.

Rating:

5.0

Friendly and helpful service from all employees.

Rating:

4.0

Both the FL and NH franchises did well.

Rating:

5.0

I had a wonderful experience with this U-Haul facility and staff. I wish more companies were like these guys and I could give them 10 stars!

Rating:

5.0

Outstanding staff!

Rating:

5.0

Every aspect of my moving experience was made “outstanding” with UHaul and staff!

Rating:

5.0

Very helpful!

Rating:

5.0

These people and the services are superb, spectacular, top notch.... Ive been doing business there for over a year and every experience with storage, vehicles and Mgr. Richie has been the same, A+ !

Rating:

5.0

The guys were very friendly and helpful. Great customer service. I would recommend them to anyone.

Rating:

4.0

Very helpful. Got a nice size locker and when I missed the return time they didn't have a problem with helping me out. It was only a half hour but still they could have charged me

Rating:

5.0

Staff was always super helpful and friendly. Uhaul made moving and storing my stuff so easy.

Rating:

5.0

Perfect service could not get any better! Thank you for all your help! I am so happy I chose this location!

Rating:

5.0

We relocated to NH from NY and were so impressed with the staff at the Portsmouth location. The general manager & staff went out of there way to be helpful & accommodating!! We are VERY appreciative!

Rating:

4.0

My storage experience turned out to be longer than expected - but everything went well the entire time. Thank you!

Rating:

4.0

Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Thank you!

Rating:

5.0

Had a great experience.

Rating:

3.0

You need to call me to discuss an issue.

Rating:

3.0

Slow service in store and on the phone but friendly staff and the GM was always great and very accommodating.

Rating:

5.0

Your employee Rick was very helpful and nice. I would definitely do business again with uhaul of Portsmouth.

Rating:

5.0

Your staff people were absolutely the best. A staff to be proud of. I will recommend U Haul storage in Portsmouth to all that ask me. Thank you so much.

Rating:

4.0

storage was pricey; closing access at 7 PM was inconvenient

Rating:

4.0

The only downside was the website is terrible and the system for bill paying from the bank had lits if errors. . Otherwise it was a great experience.

Rating:

5.0

great people, great help, and an overall great experiance

Rating:

3.0

The staff and the facility were great. We did have some monthly issues with billing, as we were renting 2 units therefore paying 2 rental fees which were often credited to the wrong unit.

Rating:

4.0

There was a delay in delivery. It had been scheduled for 9am, but the staff could "not find" our unit. I got the same message when I stopped by at around 1pm Finally, at 4pm it was delivered.