Customer Reviews for U-Haul Moving & Storage of Pleasanton

3,922 reviews

5555 Sunol Bl   Pleasanton, CA 94566

(510) 632-6828

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(510) 632-6828

5555 Sunol Bl
Pleasanton, CA 94566

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Answer the phone

gabriel C. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Sanghyo L. 
Rating:
5.0

In & out in mins, customer service great, rental equipment perfect!

JACK R. 
Rating:
5.0

Customer did not leave a comment.

KSHITJ A. 
Rating:
5.0

Please provide information for after hours drop off. This location didn't get great service and the app wasn't working to do an after hours drop off. I was having a hard time locating where to drop off the keys. Thankfully I saw a slot by the door with a small sign for key drop off.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

wai C. 
Rating:
5.0

Customer did not leave a comment.

Barron W. 
Rating:
5.0

The only way to move!

Rodney D. 
Rating:
5.0

Customer did not leave a comment.

gabriel C. 
Rating:
5.0

Add more trucks to fleet for availability.

MARK H. 
Rating:
5.0

Uhaul made my move so easy, and I didn't have to do anything except pay for it and set up the dates. I moved from. California to Michigan and thanks to uhaul, it was pretty easy. My stuff arrived in tact, nothing broken and it was only 1 day late. Nothing was wet, and it had been raining. They were so nice and called me at every point so I knew exactly what was going on and when. Thank you uhaul I would definitely use them again.

Jana S. 
Rating:
5.0

Customer did not leave a comment.

Max F. 
Rating:
3.0

I was originally told you will deliver to my new house, but once my container was shipped and I paid, I was told you won't deliver my box to my house.

NIKI R. 
Rating:
5.0

Customer did not leave a comment.

Jenny G. 
Rating:
5.0

More friendly n good service

fane T. 
Rating:
4.0

Return was difficult with the app had to take pictures 3 times before being able to complete i was almost about to leave and return next day with the keys because it was taking so long.

Guillermo G. 
Rating:
5.0

Scott’s customer services is excellent. He is very helpful and went above and beyond.

Brenda G.  |  Overall Experience 
Rating:
5.0

Great team members and helped answer my questions. Picking up my truck was a smooth process.

Vanessa A. 
Rating:
4.0

When I moved from Pleasanton 12/28/23 to Arizona. I had 1/3 of the unit that did not fit on our moving truck. There were two rows of boxes and some individual items. When our second moving company came on February 28, 2024 they reported that there were no boxes, just clothing and other items on the floor of my unit1232. This is very disturbing. I will see when our second mover delivers our belongings, if everything is delivered.

Paul H.  |  Overall Experience 
Rating:
5.0

coffee machine

Michael R. 
Rating:
5.0

Not one broken item and this is the 2nd trip across the US. The only thing broken was the boyfriend but you guys aren't liable for broken men. I left him back in Ca. My overall experience with UHaul has been a very positive experience. You were there for me when broken boyfriend was not. Thank you U-Haul!

Joyce M. 
Rating:
5.0

Customer did not leave a comment.

Alisha W. 
Rating:
5.0

lights in the return area for photos past dark

Homayun M. 
Rating:
5.0

Your facility is the best! Clean facility. Easy access. Great staff. Super friendly and efficient. Will always rent from your facility in the future.

Lisa A.  |  Overall Experience 
Rating:
5.0

I've rented many many uhauls. This location was close to a family members we had to move. This was the nicest cleanest and friendliest location period. Seriously wish it was closer to where I live.

John B. 
Rating:
5.0

Customer did not leave a comment.

Eduardo A. 
Rating:
5.0

Customer did not leave a comment.

Helena K.  |  Overall Experience 
Rating:
5.0

Scott was very attentive and has great product knowledge. Overall a great experience!

Chris F. 
Rating:
2.0

Person who assisted with the drop off was not at all friendly, nor helpful.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

The workers at this location are very professional and courteous. The van we rented was in great condition and worked perfectly for our needs. This was a very wonderful experience for us. Thank you!

Craig R. 
Rating:
5.0

The entire team is awesome! Deanna, Scott, Jazz, Jason, etc.!

nasir A. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

This is the best uhaul store I've been to. Everything went quickly and smoothly both on checking in and returning equipment. This is our new go to uhaul.

DAVIN H. 
Rating:
5.0

If there was a ramp to get in and out of the van with heavy items, we were unaware. A ramp would have been helpful. But the process to reserve and pick up the van was easy, good location, the van was big enough to accommodate our furniture (incl. queen bed), van was reasonably clean and easy to drive. Convenient that lots of accessories were easy to add to the order if needed: moving blankets, strapping items, padding, boxes, helpers, etc. First time using U-haul and it was a very good experience.

Janet V. 
Rating:
5.0

Very helpful service yesterday

Jane L. 
Rating:
5.0

great experience, the representative was accommodating and provided great service and options

Leigh M. 
Rating:
5.0

Customer did not leave a comment.

terry f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alisha W. 
Rating:
5.0

Great, friendly, and thoughtful. Love this shop!!

tim S. 
Rating:
5.0

Great service, friendly, helpful staff , thank you!

Lisa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Luke E. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Great customer service, always treated with courtesy!

Abdullah S. 
Rating:
5.0

entire process was flawless from beginning to end. The website is great. Phone conversations were also excellent. Thanks

Patrick M. 
Rating:
5.0

Make the after hours key drop off more pronounced from a location standpoint.

Stuart B. 
Rating:
5.0

Customer did not leave a comment.

Conrad H. 
Rating:
5.0

Excellent location - I will rent again if I am ever in need to do so

Concetta T.  |  Overall Experience 
Rating:
5.0

It would be better to have a WiFi repeater near the registers to enable customers to retrieve reservation emails. Other than that, the staff was courteous, helpful, and professional; equipment was in good shape; and the premises were clean and organized.

Joseph S. 
Rating:
5.0

No problems this time. Newer trailer was great.

Scott I. 
Rating:
5.0

Keep up the good work and continue to treat customers with kindness and sence of humor

WILLIS T. 
Rating:
5.0

Taz is an amazing worker who went above and beyond for me when I needed additional cable ties. She's professional, friendly, courteous and excels at customer service. She deserves recognition.

LORIMER E. 
Rating:
5.0

The trailer I rented was from the covered wagon era

larry C. 
Rating:
5.0

Customer did not leave a comment.

Bob M. 
Rating:
5.0

Customer did not leave a comment.

Christian G.  |  First Impressions 
Rating:
5.0

Only improvement I can suggest is it took like 5 months to get the lights replaced/installed over my storage unit. That was a bit frustrating. Everything else was great and the rest of my stay there was lovely. I'd highly recommend the facility to anyone for their storage needs.

Ryan S.  |  Overall Experience 
Rating:
5.0

James was very helpful. I was able to wait for my car and was done earlier than expected. Thanks!

Joaquin P. 
Rating:
4.0

Customer did not leave a comment.

Sumana M.  |  Overall Experience 
Rating:
5.0

Everything was perfect. Couldn't ask for a better group of people. N. SERVICE.

Martyn M. 
Rating:
5.0

Customer did not leave a comment.

JANICE H. 
Rating:
3.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

I normally rents out of the concord location and I get great service there I always here they have a nice storage location in Pleasanton and man real nice clean facility with great customer service thank uhaul will always be my number one go to

WILLIAM H. 
Rating:
5.0

This large Rental, Retail, and Storage facility is clean and well managed, mostly I believe, because of Sierra, the General Manager. Very friendly and helpful staff there.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN D. 
Rating:
5.0

Customer did not leave a comment.

Donn F. 
Rating:
5.0

Tazz was fabulous! Very helpful when we dropped the trailer off.

Stanton H. 
Rating:
5.0

Customer did not leave a comment.

HEMANT K. 
Rating:
5.0

Efficient and helpful

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Biren S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Very friendly and helpful customer service. I also loved the online application for ease - had an option for moving help. That was huge!!! thank you

Sylvia K. 
Rating:
4.0

The staff were super friendly and helpful. I interacted with a nice lady (white, shorter in height) a couple of times and she was so kind and helpful. The only issue with the place was access. It can be quite painful. I had issues the first couple of times and witnessed several people have the same issue. I tried the code, then card and after many times realized there is a delay with the second reader. We all experienced the same issue. It's very frustrating....fix it!

Sheila B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
3.0

No lock in unit, sign posting for each unit could be better e.g. ceiling hanger with numbers of each row or a "you are here" on the map. Unit was clean, but no lock in unit so had to go back to the front. Not ideal having to enter entry code on 2 keypads every time when unloading. Overall I would recommend, but improvement could be made.

Thomas B.  |  Online Move In 
Rating:
5.0

Friendly, greeted upon my arrival at the facility. Collaborative. Offered options other than original reservation -got a 10x10 that 'works' for me. Adjusted my dropoff, didn't have to drive an additional fifteen miles.

ROBERT B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerome J. 
Rating:
5.0

James is awesome. Excellent experience

KEVIN R. 
Rating:
5.0

The crew at Uhaul Pleasanton helped save my sanity these past few years as I went through a divorce involving a family sized home sale. I had a number of storage units w Uhaul as I went through the downsizing process. The staff were always friendly, knowledgeable and very helpful!

Melanie H.  |  Overall Experience 
Rating:
5.0

Great staff specially Scott but almost everyones at this location is always helpful, goes above and beyond to ensure customer needs are met. used them for more than 7 years for storage, for rentals, for uboxes, excellent service everywhere.

Muhammad V. 
Rating:
5.0

Customer did not leave a comment.

SHARON H. 
Rating:
5.0

Customer did not leave a comment.

Louis A. 
Rating:
5.0

Customer did not leave a comment.

Alexandre B. 
Rating:
5.0

Nothing!!! Just keep the friendly customer service

lakreston W. 
Rating:
5.0

Customer did not leave a comment.

mohammad Y. 
Rating:
5.0

Customer did not leave a comment.

Wenjian J. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Work was done really fast just had to travel a bit to this location to get the part I needed to be installed. But this location was great.

wendy R. 
Rating:
5.0

Customer did not leave a comment.

Marifel F. 
Rating:
5.0

Customer did not leave a comment.

Alberto C.  |  Overall Experience 
Rating:
5.0

Back up camera

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

david Z. 
Rating:
5.0

I ox even got here ahead of time

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Boonchanh O. 
Rating:
5.0

Customer did not leave a comment.

Edward T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tynetta t.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amina K. 
Rating:
5.0

Make sure the truck has more that 50 miles to empty.

Kamiko P. 
Rating:
5.0

Customer did not leave a comment.

Randy F. 
Rating:
5.0

Facility was always extremely well maintained. Front desk people were available and helpful.

william s.  |  Overall Experience 
Rating:
5.0

James was very helpful in advising about the best hitch to install for my car. Installation was quick and easy. Much appreciated.

Richard M. 
Rating:
5.0

Gas in meter was not a quarter tank when received

Soreyun T. 
Rating:
5.0

Quick and easy process!

Alexander B. 
Rating:
5.0

TAZZZ P. Is AWESOME & went above & Beyond! Needs a Raise!!

Laurie H.  |  First Impressions 
Rating:
5.0

No improvement. Staff was very efficient and professional!

Jim M. 
Rating:
5.0

Friendly and helpful staff

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

mark D. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Great service all around.

Jason R.  |  First Impressions 
Rating:
5.0

The customer service is wonderful. I always look forward to using them when I need them.

Dina M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

Customer did not leave a comment.

darren B. 
Rating:
4.0

Customer did not leave a comment.

Gregory P. 
Rating:
1.0

The Manager (Sierra) was so rude and very disrespectful. I rented a truck for one day and I add insurance for one day, unfortunately i didn't have enough help to finish my work and I had to rent the truck for 3 more days and I didn't ask for the insurance and they charge me for something that I didn't agree.

eusebio S. 
Rating:
5.0

DeAnn was awesome!

Jewel H. 
Rating:
5.0

Customer did not leave a comment.

chris D. 
Rating:
5.0

Customer did not leave a comment.

Anthony L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rolanda R. 
Rating:
5.0

Nice, clean facilities. The temperature control is a soooo nice when rummaging through my stuff. Aced it on the facilities. The presence of moving carts is appreciated. Would come back if I ever needed another storage unit.

STEVEN R.  |  Overall Experience 
Rating:
5.0

I have seen and rented storage units all over the country in my life time and this u haul in Pleasanton is over all the best one I've ever been too if I could give it a 20 rating I would

carol w.  |  Overall Experience 
Rating:
5.0

The only thing I did not like was the security system. It never worked as it should. Using the access card never disabled the siren alarm so EVERY time I accessed the facility, I had to withstand the ear-piercing siren. Our unit was close to the siren so every time anyone came in and set it off it would rattle your fillings out. A truly useless feature.

ERIC H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julius H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julius H.  |  Overall Experience 
Rating:
5.0

Thank you for the excellent service and help.

Cynthia K.  |  Overall Experience 
Rating:
5.0

This is a great facility on many levels. I enjoyed the convenience for the short time I was there. Carts were always available to use. The elevator is HUGE and roomy. And the hallways were always well lit and maintained.

Pamela P.  |  Overall Experience 
Rating:
5.0

I love that you have a green resource for your customers. Thank you for sharing these blessings. Well done in your work to support the community.

Kim L.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Janet R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAYLER P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

J A. S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marci K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie C.  |  Overall Experience 
Rating:
1.0

At first I thought it was a good place to put my stuff at I’ve been going through it with U-Haul for the last couple months they told me at first they sold my stuff then they said I came and picked it up so I’m really not too pleased with It so I’m looking for me another storage place.

Constance D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT D.  |  Overall Experience 
Rating:
5.0

Well organized, convenient, and the staff is very friendly and quick to care for their customers needs.

Joseph C.  |  First Impressions 
Rating:
5.0

From Las Vegas branch to Hayward's one ….All these people involved....my gosh...EXCELENT.!! Thank you so much... The lady in Las Vegas (Fort Apache) … SHE IS AMAZING..!! Love you..!

Eric C.  |  First Impressions 
Rating:
5.0

It was great for the short time we needed to store things! No issues or problems!

Rebecca P.  |  Overall Experience 
Rating:
5.0

You had one young lady that was rude last Saturday

Carol H.  |  Overall Experience 
Rating:
5.0

The staff is amazing, always helpful and so very nice. The facility is clean and well lit. A+++++++++ all around.

Dave M.  |  Overall Experience 
Rating:
5.0

Staff was super accommodating and knowledgeable.

Justin K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kimberly O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca C.  |  First Impressions 
Rating:
2.0

I moved storages because That alarm bell going off every time I opened the door was excruciating

pasquale d.  |  Overall Experience 
Rating:
2.0

This place could be better had they been more staffed. Expecting two amazing women - Tazz and Lydia (not sure if I am remembering her name correctly) to do everything made things take a lot longer for myself and other customers. They had too many jobs to handle and it took me a lot longer to complete my tasks because of this. Management needs to pay these women more as well as staff more people during the weeks.

Manuel N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adriana V.  |  Overall Experience 
Rating:
5.0

I found the facility to be clean, immaculately maintained, safe, bright, secure and well-staffed. I found the storage price to be extremely reasonable given the size of the unit, and the front desk staff to be exceptionally helpful, pleasant and professional. I no longer needed the unit which is why I cancelled the service, to note. Also, I’ve interacted with the owner a couple times; he was very nice and responsive. I would recommend this facility to anyone seeking a storage unit!

Tayler P.  |  Overall Experience 
Rating:
5.0

staff was very accommodating, Zac made closing out my storage seamless and easy! Thank u

Kathy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clyde F.  |  Overall Experience 
Rating:
5.0

My move in experience was great, everything was so convenient, clean and organized, friendly staff

Laverne C.  |  First Impressions 
Rating:
5.0

Great facility. Always clean and always felt safe entering the premises. Staff always friendly and helpful. Was a great experience of 4 years of storage. Thank you.

Sheri E.  |  Overall Experience 
Rating:
5.0

Very helpful staff and very friendly environment!!! Thank you so much!! I would definitely use this facility again for my future storage needs!

Leticia A.  |  Overall Experience 
Rating:
5.0

Great service friendly and smile

Chuck B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nicole T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aden C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

linda f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janine P.  |  First Impressions 
Rating:
2.0

I booked online and got a 10x15 when I arrived I received two different units a 10x10 and a 10x5 kind of annoying but ok, only one of the units had a lock supplied had to go the office to get another lock for what should have been a single unit. My access code didn't work so then had to go to the office several more times to solve this issue first because the office was backed up so the staff claimed they hadn't yet set up my access code then after she said she'd do it right now it only worked for one of the units and took another trip to the office to figure out why one of my units still alarmed when I opened it. And when discussing with the staff I said that I didn't want to come after hours (even though this was a selling point when booking) because my unit would alarm when opening and I didn't want to have to deal with a possible police issue to which she responded they usually don't come. The security in the units was another selling point that I now don't fully trust. I set my units alarm off several times without so much as a staff member come and question it. When booking online it stated "Split Level 1st Floor Street Level Heated" I believe when any normal person reads this they wouldn't assume that the unit is only accessible by stairs. I'm getting a 10x15 unit that's a lot of space that now I have walk all the items up the stairs. In the middle of the 10x10 unit there is an approximately 18" cement pillar that makes a huge difference in how and what you can place in this unit. Had I known about any of these issues I probably would have booked elsewhere but I was in a time constraint and had already done the booking process online. tl;dr For what it's worth the facility was clean no sign of mice or other critters. The loading docks are a nice to have. I might recommend this place to a friend but would definitely warn from the issues I've run into. I will never trust the booking online process from now on, I will only book after a walkthrough if I had seen really any one of the issues I ran into I would not have booked the unit

Jacob G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Agnes K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYLER S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen D.  |  First Impressions 
Rating:
5.0

Only place I would use for storage or Rentals

Steven P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leena W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim B.  |  First Impressions 
Rating:
5.0

James was especially helpful

MARTI K.  |  First Impressions 
Rating:
5.0

The storms and power outage caused a malfunctioning entrance to the storage facility. The doors had to be left open making the facility less secure than it should be. Staff was excellent, process was easy and seamless. Well done UHaul!

Christopher O.  |  Overall Experience 
Rating:
5.0

The facilities were clean and easy to access. The staff was super helpful and friendly. This will be my go to storage facility in the future! Thank you!

Grace M.  |  Overall Experience 
Rating:
4.0

This was our first experience with UHaul storage and we were impressed with the facility, it was very clean and we were able to access our unit without difficulty (once we understood where it was located!). The loading/unloading area was convenient, whith plenty of dollies and carts available for multiple customers to use. Our unit did not have a lock in it as promised, so we did have to return to the office to obtain a lock. Other than that the move-in process went very smoothly.

Jessica O.  |  Online Move In 
Rating:
2.0

Sierra made me wait for more than an hour (I called after hours) outside, and I needed my stuff for work. I lost a thousand dollars that day. When I approached her the next day asking her why she would not answer, she was extremely rude. I understand her job is not easy, but She should not work with people. Marinko Markovic

MARINKO M.  |  Overall Experience 
Rating:
5.0

Thank you for the very nice service. I appreciated being able to store my belongings there.

tanya f.  |  Overall Experience 
Rating:
4.0

No lights in the units. Maybe more motion detection lights could be added? Or a light in each unit that is at least 10x10. Otherwise my experience was good, thank you.

Ellen G.  |  Overall Experience 
Rating:
2.0

I was at your facility for approximately 3 years and liked everything about the facility except that when it rained I found my $250,000. Motorhome in standing water so deep that it stained the wheel covers about 4” up. I was so distraught I immediately put my name on a list at another RV storage facility and moved out as soon as I could

Tom H.  |  Overall Experience 
Rating:
5.0

Probably one of the better experiences I have had with the storages very impressed by the standard of customer service and availability thank you very much.

Razer E.  |  Overall Experience 
Rating:
5.0

Hands down the BEST storage facility I have ever used. Very clean and safe. Easy access to unit and always had plenty of carts available to use. Bathrooms clean and convenient also. Scott and entire crew are awesome with anything needed. Highly recommend!

Leslie K.  |  Overall Experience 
Rating:
5.0

Staff was very helpful.

Alfredo Y.  |  First Impressions 
Rating:
4.0

Very convenient access. Clean and well maintained storage facility.

Sandra P.  |  Overall Experience 
Rating:
5.0

Friendly and knowledgeable staff. Well maintained clean environment.

Buck D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry S.  |  Overall Experience 
Rating:
5.0

The facility was was very clean, convenient and easy to access. Loved that it was temperature controlled. Will absolutely recommend

Hortencia R.  |  Overall Experience 
Rating:
5.0

Staff is wonderful!

jody b.  |  Overall Experience 
Rating:
5.0

The facility is clean and nice. The staff is very helpful and friendly, above the norm. This has been my best moving experience yet, I highly recommend choosing this U-Haul location.

Edward K.  |  Overall Experience 
Rating:
3.0

The password to access to the storage facility after 7pm never work.

Jorge E.  |  Overall Experience 
Rating:
5.0

The staff is awesome – – in the facility is top notch!

Susan C.  |  Overall Experience 
Rating:
5.0

Deanna was very helpful to me. It was truly a pleasure to deal with her. She was knowledgeable, sincere and congenial. Thank you!

Bruce S.  |  First Impressions 
Rating:
5.0

Hassle free and all aspects thoroughly explained.

Buck D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek Y.  |  Overall Experience 
Rating:
5.0

Easy process and kind employees

Breona W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

J A. S.  |  First Impressions 
Rating:
5.0

I've had recurring problems with the access codes and bar code on the card. Finally gave up having it reset and just let the alarm go on when I entered my unit. But the bottom line is that this is a great facility and the staff have been AWESOME!!! Thank you!!

SUSAN C.  |  Overall Experience 
Rating:
5.0

great experience and set up.

Lars S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joseph R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Great place to store our RV!

STEVE P.  |  Overall Experience 
Rating:
5.0

It has been a great experience overall. No complaints.

Navtej V.  |  Overall Experience 
Rating:
5.0

Monday was amazing. Very helpful and made the process easy. The gentleman also went above and beyond for me.

Marci T.  |  First Impressions 
Rating:
5.0

The staff was outstanding. They made my experience better from check-in to check-out two years later.

Brandon G.  |  Overall Experience 
Rating:
5.0

I like the fact that the bldg is "temperature controlled, so convenient and easy to get to storage room. Very happy.

Hortencia R.  |  First Impressions 
Rating:
4.0

Expensive

Bruce L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Revanth P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Leslie K.  |  Online Move In 
Rating:
5.0

Thank you!

Linda L.  |  Overall Experience 
Rating:
5.0

Fantastic service, staff was very helpful and addressed any issues and questions right away.

Doris D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARAH Z.  |  First Impressions 
Rating:
5.0

Best U haul I ever been to

Asif R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suguna V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronald m.  |  Overall Experience 
Rating:
5.0

Friendly and non pretentious attendant

Sandra T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A.  |  First Impressions 
Rating:
5.0

All the people at the desk and Sierra are so professional and knowledge. they really gave excellent service

debbie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asif R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fariborz A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergio D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANNE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIA P.  |  First Impressions 
Rating:
4.0

My access code didn’t work and I wasn’t aware there was a card I needed until I got there. Another family informed me that the alarm would go off without it.

Francisco W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melissa C.  |  Overall Experience 
Rating:
5.0

It is just hard getting in touch with people here by phone.

Jamie k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio L.  |  First Impressions 
Rating:
5.0

A amazing experience. Wish I needed more storage

RYAN Y.  |  First Impressions 
Rating:
5.0

Would like to see the outside storage yard paved with asphalt. The team in Pleasanton was amazing, helpful and always pleasant to interact with. I saw the cleaning lady working every time I was at the facility. The restrooms, storage units and hallways were shiny and clean.

Theresa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott T.  |  First Impressions 
Rating:
5.0

Very good

ram s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neeraj D.  |  Overall Experience 
Rating:
5.0

Every team member at this facility very helpful and provided excellent service. The facility is very clean and easy to use.

Gregory C.  |  Overall Experience 
Rating:
5.0

This was the cleanest and most convenient storage facility I have ever used. The prices were reasonable too. I was with U Haul Pleasanton for 4 years. I would highly recommend them and already have.

Frances D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY A.  |  First Impressions 
Rating:
5.0

All the staff were very friendly and helpful. Thanks very much for a wonderful experience.

Phillip B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

conrad m.  |  Overall Experience 
Rating:
5.0

Scott was very helpful and attentive. Quick service and as noted above the facility looks great.

Gregory C.  |  First Impressions 
Rating:
5.0

Pleasanton uhaul is the best. I had been storing items there for over three years. Staff very friendly and helpful the building was always very clean and neat. When and if I very need storage again it will be at U haul, pleasanton

DALE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HANG D.  |  Overall Experience 
Rating:
5.0

The facility was well lit and gave a very secure impression. The staff was GREAT! Super friendly and very professional. This will be the FIRST place I go again for any storage or trailer/truck/van needs. And they will definitely be my recommendation to anyone I know that needs these services.

robert c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonor R.  |  Overall Experience 
Rating:
5.0

Counter staff were very nice and super helpful

Phillip B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DALE B.  |  First Impressions 
Rating:
1.0

I rented my unit online and received a text and email with my access code. However, when I arrived at the facility at 9:30 pm my access code did not work (the facility closes at 10 pm and the 24h access, while still advertised, is not available!). Since I had my moving truck arriving within 20 minutes I tried to contact the site manager, but only reached a voice mail. I left a message, but to this day never received a call back! I called customer service, but noone could help me with the access. So my movers had to spend the night and I could only get access the next day. I received an access card, my access code still does not work! VERY POOR (zero stars)!

Thomas V.  |  Online Move In 
Rating:
5.0

Clean and the front desk staff are wonderful.

Paul H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MACK O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SERGUEI M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandeep S.  |  Overall Experience 
Rating:
5.0

We really love the place specially the front office lady. We didn't like the first unit because it was all the way in the back. So, we asked her to give us a unit thats easy access and she did. We greatly appreciate it and yes we will recommend u to our family and friends. Thank you

maria m.  |  Online Move In 
Rating:
5.0

it is a little far away. otherwise it is very good.

Jacob L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rod O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shae E.  |  Online Move In 
Rating:
5.0

Nothing to complain. All the staff we interacted were pleasant to work with. THANK YOU!

Yuki Y.  |  Overall Experience 
Rating:
5.0

Excellent people at Desk.

Rene R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy F.  |  First Impressions 
Rating:
4.0

Very clean, a little far of a push to the doors but clean, well maintained and the staff was responsive and excellent

Gary B.  |  Overall Experience 
Rating:
5.0

Dianna was exceptionally helpful and friendly!

RRada F.  |  First Impressions 
Rating:
1.0

Manager Cierra is one of the most off-putting, rude, dismissive people I’ve ever had to deal with. Asking her the most basic questions seems to inconvenience her greatly and instead of checking me out, she told me to ‘come back later’ before I could even finish asking my questions. I did and found out that after charging me for another month, she had checked me out of my 3 units (even though I was moving out on the last day of my contract). I guess she hoped I wouldn’t notice the charge, as I had been on auto-pay. This was not the only instance but was the most recent. As long as Cierra is in charge, I would never come back.

MATTHEW T.  |  Overall Experience 
Rating:
5.0

Mandy was outstanding, we picked the wrong storage locker first time around, she was extremely helpful and friendly. Great person to works with. She personally went to show me the lockers to make sure we got what we needed. Thank you!!!!

Elliott H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ira Z.  |  Overall Experience 
Rating:
5.0

All UHaul locations should be similar to this one with great service received from Deanna. Kudos to her for answering whatever questions we had.

teresa s.  |  First Impressions 
Rating:
5.0

I had a very good experience with Uhaul with both storage and truck rentals. My unit was easy to access and the extra amenities made moving things even easier. Having the store was helpful and the staff were friendly and helpful. I especially liked the space for free space making it easy to get rid of stuff and crap stuff. I would recommend this facility to others.

Heather F.  |  Overall Experience 
Rating:
5.0

The process to rent a storage and a truck was east and straight toward. Really nice staff.

ulises s.  |  First Impressions 
Rating:
5.0

i rented a unit but then when i got to the location I asked to see the different options and ended up going with a bigger unit. The employee was helpful all the time, showed me the model units, guide on what would be the best option according to what i told her my needs were and made the change super fast. Very happy with how smoothly the process was.

Eliana C.  |  Online Move In 
Rating:
5.0

I discontinued the storage unit the next day after renting the space. Please confirm.

Jennifer L.  |  Overall Experience 
Rating:
5.0

The storage building had an area where people can place items they no longer needed/wanted for others to have for free! Great idea! I made use of the area where I placed a bedroom set there which was picked up by another renter within minutes. I also was able to use some of the items left by others.

Cliff S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary V.  |  First Impressions 
Rating:
5.0

Happy

syed S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ILLYASHA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry S.  |  Overall Experience 
Rating:
5.0

Fit the bill perfectly!!

Merry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joyce n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois S.  |  First Impressions 
Rating:
5.0

NA

Allen M.  |  First Impressions 
Rating:
1.0

Not sure why I have received this survey…

Karen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james g.  |  Overall Experience 
Rating:
5.0

I think I was charged incorrectly on my rental. I’d luck to speak to someone to compare costs. Can you email me a receipt with break down. I had a free unit to ytilize due to us renting the truck. Jennyoflivermore@gmail.com 510-362/5049 Jenny

Jennifer L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHY R.  |  First Impressions 
Rating:
5.0

Very clean and exceptional customer service

Adrianne F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger D.  |  Overall Experience 
Rating:
3.0

storage space is quite far from elevator

Sandeep M.  |  First Impressions 
Rating:
5.0

Scott was fun, knowledgeable and professional.

Amy D.  |  First Impressions 
Rating:
5.0

The facility is very clean and well lit. There is plenty of parking and multiple docks for convenience. There are carts available which make it easier to transport things back and forth. The alarm is a little loud and the "community drop off" should be monitored more closely since people drop off paint, "junk", and are able to access the area without being a customer.

RUSSELL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd F.  |  First Impressions 
Rating:
5.0

I rented a climate controlled unit & it was a very clean facility w/ very good amenities. I even ran behind on rent & they called said they were gonna auction it, my fault. They even offered a to settle for 1/2 price witch I thought was great except I’d never be able to rent a storage from u-haul anywhere ever again. Ouch can’t have that down the road cuz ya never know. So I ponied up the full monte & we were flush w/o being blackballed. It’s a storage locker. Your throwing good money storing your crap. Now I’m sharing one. There’s things you just don’t want hanging round the house ya know......

William M.  |  Overall Experience 
Rating:
5.0

Fantastic Experience! I highly recommend this facility!

Steven I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  First Impressions 
Rating:
5.0

They had and efficient service and everything was easily accessible

Conrad M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yuki Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenay G.  |  Overall Experience 
Rating:
5.0

The staff there were very kind and helped me through everything I asked and did not know. I felt so welcomed and I will definitely use it again when I need.

Juan Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilford K.  |  Overall Experience 
Rating:
3.0

The girl with the dreads is very rude and horrible customer service. She needs to be more approachable when customers ask her questions. Very stand-off. Hard to get ahold of anyone via phone. Anne is a gem!!!! Very sweet nice lady. If she was the only one working there my rating would be different. She is customer service!!!

Rodney F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ILLYASHA P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

martin m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenay G.  |  First Impressions 
Rating:
3.0

The directions were not clear and I had several issues with my code. There was no lock in my unit. The staff was friendly and helpful when I request help, hence the 3 stars. Otherwise, I’d give my experience 1 star.

Brandi F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Frankie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fernando a.  |  First Impressions 
Rating:
3.0

My code didn’t initially work, which was close to bring a significant problem. Fortunately the team was able to address it before going home for the night. It also wasn’t clear that I needed to bring my own locks and the team I was working with in the office didn’t mention this either.

Andrew F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Linda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vijay B.  |  Overall Experience 
Rating:
1.0

The facility was severely understaffed. The person helping had to help number of other people while serving my request. I went to reserve a storage and it not a pleasant experience. I reserved the contract on-line for $99.95, when I went to the office to sign the contract, they could not retrieve it for a long time, I had to retrieve it on my phone and show it to the staff. When they retrieve the contract they said it is $104.95. Just a bad experience overall. I will not recommend uhaul to anyone for any service.

Pani K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew F.  |  Online Move In 
Rating:
5.0

The staff here is great!

Korey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle t.  |  Overall Experience 
Rating:
5.0

Very nice staff. Great customer service.

deborah c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gordon Z.  |  Overall Experience 
Rating:
1.0

I couldn’t figure out where to put the access code in. The unit I was assigned already had a lock on it. I had to go get a new unit from the front which was super far from the entrance. My code then proceeded to not work to disarm the unit.

Marina B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Martin R.  |  Overall Experience 
Rating:
5.0

I will use again in the future

DARRELL B.  |  Overall Experience 
Rating:
5.0

I rate this facility, with Ms DeAnna, Ms Anne and staff ABOVE EXCELLENT! Myself snd friends who have storages here as well rv storage love the excellent service , Professional Team of hard workers Thank you Thank you ! Best Regards, Denise Roberts Green

DENISE G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chandrasekhara S.  |  First Impressions 
Rating:
5.0

Scott and Ann were great. The problem was the card did not work and was denied access for me and others so they had to just open the doors and leave them up as we get in the facility

Joseph C.  |  Overall Experience 
Rating:
5.0

The staff at the Pleasanton U-Haul facility were extraordinarily helpful and friendly. We are so thankful that this facility is nearby where we live.

Pam O.  |  First Impressions 
Rating:
5.0

Great access to second floor because of elevator. Thank you for the use of the carts too.

Eric P.  |  Overall Experience 
Rating:
3.0

Need better associates who are friendly. The recent one I dealt with was very short and rude to me. I pay every month with out failure and this is how I’m treated. Wow!!

Rodney F.  |  First Impressions 
Rating:
5.0

The lady who helped me with getting my storage unit was excellent. Her customer service, knowledge, and professionalism is the highest I’ve seen at U-Haul. She deserves a raise and a promotion! Thank you so much!

SUSAN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert L.  |  Overall Experience 
Rating:
4.0

I got lucky and had an elevator but by chance I could have had to use the stairs which would have been a thumbs down.. other than that it would have been an excellent.

kenneth o.  |  First Impressions 
Rating:
2.0

My ubox was not ready to unload when I came at the scheduled date, and I had to come back in the afternoon to unload and move into my new rented storage. Also, the storage unit location isn’t specified clearly in the facility, so I wasn’t aware there are stairs to access my unit when I rent, otherwise I might rent another unit.

EMILY S.  |  First Impressions 
Rating:
2.0

Alarm system was out for weeks. Because the system was down access after 7pm was generally unavailable. Every time you open the door on your unit, the alarm sounded. This was the norm for weeks on end!

Thomas U.  |  Overall Experience 
Rating:
5.0

I’m only giving 5 stars because of how great your employee was, although the situation I had to deal with was extremely frustrating. The guy who helped me (I can’t remember his name but if U Haul cares about reviews I can get it) is a great asset to U Haul and provides outstanding customer service. I’ve worked in retail before and understand how angry customers can get when they get screwed over but he genuinely felt bad and had helped me throughout the whole process. He deserves a raise and/or a promotion. Seriously. The only issue I had with this facility is that I was assigned a storage unit and after moving everything in realized there was no sliding lock on the door to attach to my lock. I showed him the situation and could tell he really felt bad about the bad news he had to share with me. Luckily he found me another unit that was close by and although it was frustrating to have to move everything by myself after my roommates left I was happy he found me one close to my storage unit. **For Uhaul** If my review affects this guy’s job in a negative way then you are not reading my review. He did an amazing job handling the situation and doesn’t deserve any negative feedback towards him. It was out of his control as it would be impossible to monitor hundreds of storage units by himself. It should have been in the system that there wasn’t a way to attach a lock. I truly hope the company doesn’t take a lazy approach to reviews and doesn’t actually read what your customers are saying.

kyle D.  |  First Impressions 
Rating:
5.0

They were really great to me

KATRINA H.  |  First Impressions 
Rating:
2.0

I had reserved my storage for 10*15*10 they did not have that storage available as it was empty but was locked by the previous storage renter. So unfortunately i had to change my plan and see another storage facility.

Sugnaben B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen L.  |  First Impressions 
Rating:
4.0

This is the best storage I have ever used because it's very accessible and I like have a place to "recycle" some items. I love the cart and it's bright and clean. the Ramp is great. It is pricey however

Debbie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Ann in Pleasanton was very helpful, polite and professional. The Dublin office was also very helpful and recommended Pleasanton because they did not have what I needed I found what I needed in Pleasanton.

Steven N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hiren D.  |  Overall Experience 
Rating:
5.0

Ann is the BEST. I am glad I met her and she was so helpful. The manager, a young diverse black lady needs an attitude check.

Joseph C.  |  First Impressions 
Rating:
5.0

Deanna was very helpful in selecting the space that I needed. Thank you....

Robert B.  |  First Impressions 
Rating:
5.0

Great experience - thank you!

Leo O.  |  First Impressions 
Rating:
5.0

Thanks for the service and support.

Sanjay M.  |  First Impressions 
Rating:
4.0

Great staff very friendly and helpful especially Ana she was a treat to work with.

Gary B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Taylor K.  |  First Impressions 
Rating:
5.0

The young man who helped me on 5/29/21 in the afternoon was really attentive and helpful. He was patient and answer all questions that I have about rentals. I’m happy with the service provided.

Susan S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamara M.  |  Online Move In 
Rating:
2.0

I moved my stuff out may 15th of the storage unit but I tried for over a week to talk to someone on the phone to close the account. It was frustrating calling everyday to speak to someone at the location because the call center couldn’t close it. Finally I had to ask my dad to go to the location to speak to someone to Close it out as I didn’t want to get billed. What a nightmare a whole week calling everyday. Funny this is the girl at the counter got several messages from me and never called me back.

ALEXANDER C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frieshta L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  Online Move In 
Rating:
5.0

I've recommended this place to others already.

Rebecca W.  |  First Impressions 
Rating:
5.0

Excellent staff easy to get in and out of storage very secure and very accessible.

Conrad M.  |  Overall Experience 
Rating:
5.0

So far so good

William C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edward D.  |  Overall Experience 
Rating:
5.0

Sierra Hayes is tremendous when it comes to customer service and LISTENING to the customers needs. It’s the most important trait you can have in life in general. Thanks again Sierra and I’m sure your in line for a promotion in the near future.

Albert T.  |  Overall Experience 
Rating:
5.0

Everyone is always helpful and the service is great! Keep up the good work.

ROBERT B.  |  First Impressions 
Rating:
5.0

Incredibly convenient and staff was incredibly helpful!

Shanye H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
4.0

I found the facility interrior clean and once inside well kept however I did have two issues when I arrived at the Pleasanton facility: 1. Access to storage in the rear was not apparent, I had to inquire where to go and 2. The access from very few parking stalls was on a steep embankment which made it very difficult to pull/push carts up the steep hill.

Luanna S.  |  Online Move In 
Rating:
5.0

Overall a great experience, I did have a repeated issue with an open skylight above my unit that I had to ask to be closed on multiple occasions, fortunately it did not rain in my unit but it did add to my stress. The team in Pleasanton was very friendly and helpful. I recommended to family who now store their holiday décor at the facility

Kate D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim M.  |  Overall Experience 
Rating:
5.0

Ran into a little problem with my reservation initially. However my problem was resolved quickly by the manager Sierra. Now I’m very happy with how things turned out.

MAKIN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alfred B.  |  First Impressions 
Rating:
3.0

The sizing is not the best online had to upgrade to a larger unit

Jennifer H.  |  Online Move In 
Rating:
5.0

Always easy to access, carts available, and services provided where always helpful. Thanks

Brian J.  |  Overall Experience 
Rating:
2.0

Drop off location owner was super rude.

felipe m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve B.  |  First Impressions 
Rating:
5.0

Great staff, storage unit smaller than we thought admittedly. 10 x 10 is really 10 x 4, with 10ft of hard to use height. Oh well

Gordon Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emily R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Beatrice J.  |  Overall Experience 
Rating:
5.0

Thank you for taking care of our belongings. You’re folks were excellent!

Sachiko Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5.0

I'm so glad I came in personally to take care of how best to store my things. That's when I got to meet with Ann Siebert and she helped resolved my stress of storing my things at an affordable rate. Ann has been so supportive and understanding throughout the whole process. Thank you Ann for your help in many ways.

My-Dung (Sandra) H.  |  First Impressions 
Rating:
4.0

The description of what could fit into certain sizes of storage were very misleading online. When we arrived at the storage facility, it was obvious that we were not going to be able to store our items in the locker we had chosen and we needed something bigger. Deanna, in the reception area was wonderful. She helped us find a storage unit that worked for our needs, found us the best deal, and then organized all the paperwork and brought it back to us whilst we started moving in. She was fabulous. Highly recommend her.

Tracy H.  |  Online Move In 
Rating:
5.0

Anne was very helpful & patient. Excellent customer service.

HANG D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charlotte S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michelle t.  |  First Impressions 
Rating:
5.0

one of the best staff that I worked with. They were very helpful and friendly as well as always willing to help.

Sankar Velayudhan N.  |  Overall Experience 
Rating:
5.0

Thank You

Kevin W.  |  First Impressions 
Rating:
5.0

Spotless, secure environment. Friendly, helpful staff. Great experience.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

I rented a 10x10, but when I got there it was not vacant. Apparently, there was a mixup of some sort and so I was left without a unit. The assistant manager was grumpy, and not helpful. The lady that helped me was awesome. She took me around to all of the available spaces until I found the best option. She has shoulder length dark hair, is slim and energetic. I can't remember her name, but I appreciate everything she did to help solve the problem.

leigh b.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Barbara K.  |  Overall Experience 
Rating:
5.0

The staff was friendly and always helpful at this facility. The grounds and the storage was clean and secure. I hight recommend this Uhaul if in need of a rental or storage.

Christine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christian s.  |  First Impressions 
Rating:
5.0

You are very lucky to have Anne as an employee. She was so nice and helpful. Went out of her way to make sure we got the right unit and I loved her bright and cheerful personality.

jennifer s.  |  First Impressions 
Rating:
1.0

The employees were very friendly, however this was about the most unorganized and incomplete move in experience. 1. Although I was allowed to moved into two units (and booked weeks in advance), I still only have one unit under my name because the employees said the “system wasn’t cooperating.” I still only have one unit under my name and cannot get ahold of anyone at the front desk to fix this. And when I got my receipt, it still only shows the one unit. 2. My keycard never got activated even though I visited the front desk twice. I still cannot access the building during off hours yet I have a unit. All Im asking is for someone at the Pleasanton location to please follow through and actually correctly finish my check in so just stuff is account for.

Kelcy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle F.  |  Overall Experience 
Rating:
5.0

Everyone was helpful in securing our RV storage site. Very professional.

Doug H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robyn L.  |  Online Move In 
Rating:
5.0

The service was great! Everyone went the extra mile to make sure we had the right space and supplies. It was a great experience and I would use them again.

DAVID M.  |  Overall Experience 
Rating:
5.0

The crew here are awesome! Especially Ann

Korey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mir T.  |  Overall Experience 
Rating:
1.0

Our movers were allowed to put our belongings in the wrong storage unit and we thought all of my recently deceased moms stuff had been stolen. As if we aren’t stressed enough. The manager on duty didn’t think it important enough to get on the phone with us. Horrible experience.

LAURA W.  |  Online Move In 
Rating:
5.0

Always professional and helpful

Terry H.  |  First Impressions 
Rating:
4.0

best experience I've had with a big corporation in years. was given wrong hours over phone but was accommodated with updated reservation for next day. Would like to see more mileage included with rentals.

Ashli A.  |  First Impressions 
Rating:
3.0

Pricing was too high. I found equivalent storage with air conditioning, security, and 24 hour access for $105 cheaper.

Tim D.  |  Overall Experience 
Rating:
3.0

Telephone from inside storage facility was not working. However there was no indication this was the case and I waited many times while the phone rang without getting an answer. Eventually walked to office and was told phone did not work. Staff was aware but never did anything to remedy the problem. I was unable to access the storage unit for the first four days as it had not been unlocked and no staff were available to open it as I could not get to the facility until after work. I was told my storage date would be adjusted but it never was.

MATTHEW T.  |  Overall Experience 
Rating:
3.0

I was issued a locker that was already in use and locked.

Spencer G.  |  First Impressions 
Rating:
5.0

I was confused with the double swipe, first on the machine to the right and then the machine to the left. The directions asked for an access code so I ran to the office to find out I didn't need one. Confusing :(

Jeff K.  |  First Impressions 
Rating:
5.0

perfect storage unit, easy access and super clean

Caylee H.  |  Overall Experience 
Rating:
5.0

no issues moving in, accessing locker and moving out

George S.  |  Overall Experience 
Rating:
5.0

Staff is great. Location is convenient.

Kevin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martin m.  |  First Impressions 
Rating:
5.0

Fast and convenient check in. Customer service was great.

christine c.  |  First Impressions 
Rating:
5.0

great value for RV storage.

john t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jana L K.  |  Overall Experience 
Rating:
5.0

Probably the cleanest storage unit I have ever used! It was perfect for what we needed! We definitely had piece of mind that our belongings were safe and secure.

Angela Cambra E.  |  Overall Experience 
Rating:
5.0

Thank you so much! You have such a kind, helpful desicated staff at this location❤️

JENNIFER S.  |  Overall Experience 
Rating:
5.0

Sierra, at the Pleasanton Sunol location, was knowledgeable about storage status, protocol notifying those on the waiting list, efficient with move-in documents, verified the remote gate access worked and did a site walkthrough with me. She was great!

Theresa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luciano L.  |  First Impressions 
Rating:
5.0

Excellent service! We were set up and had our unit in minimal time! Thank you!!

Mark H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

glen g.  |  Overall Experience 
Rating:
5.0

Many thanks to Sierra Hayes for helping me out during the Covid-19 lockdown.

J R R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Olukayode F.  |  First Impressions 
Rating:
5.0

Good, covered RV parking. Nice to have the 115V, but the labeling on the power boxes was vague.

WILLIAM W.  |  Overall Experience 
Rating:
5.0

Great team, location super convenient and reasonably priced. Felt safe in leaving my motorhome at the location

Bill S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA S.  |  Overall Experience 
Rating:
5.0

Very efficient and quick process.

Kevin K.  |  First Impressions 
Rating:
5.0

I tried calling the office on the phones in the storage facility a number of times and nobody ever answered. Makes me worry that if it had been an emergency that nobody is monitoring those phones.

Gregg C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elena M.  |  First Impressions 
Rating:
4.0

The staff was a little disorganized last year when I got my storage unit. Not knowing which units were available and not coding my access key correctly. Seems like that has improved since a year ago.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joyce n.  |  First Impressions 
Rating:
5.0

Very helpful staff

Ryan J.  |  First Impressions 
Rating:
4.0

My one complaint is that the staff would forget to remove a lock on my unit even after I paid my bill. Every single time. Deanna is the glue in that place..always very sweet and willing to help! She will be the reason I will come back there if I ever have future storage needs.

Michale B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hina K.  |  Overall Experience 
Rating:
5.0

Diana, is super helpful every time I go there. And she goes above and beyond for excellent customer service 💜

Angelina M.  |  Overall Experience 
Rating:
2.0

1.Blled, even threatened w/ lien for a billing error while I was out-of-country. 2. My units were padlocked by U-HAUL even after mistake was resolved after I returned. Because of COVID I couldn’t be there to empty units. Movers could not get in! This EVEN AFTER I called that movers were coming! Too much trouble and embarrassment for me! And calling was always a hassle because Arizona answers!

lilia h.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and very helpful. I sincerely recommend this facility. Special Cudo's & Most Excellent Job to DeAnna for all her help with questions we had and her professional manner. Thank you all so much! The team did an Excellent Job! Stay safe, Be Well.

THERESA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shadroo b.  |  First Impressions 
Rating:
4.0

Helpful, even during the current shelter-in-place protocol in Alameda County. Employees had masks and gloves and adhered to social distancing. Moving is difficult in the best of times so having them so prepared and helpful, made for a much better experience.

Jane S.  |  First Impressions 
Rating:
5.0

I was moving my college student son's belongings from Berkeley right in the middle of COVID. And was doing everything remotely from Houston, with a local relative in Pleasanton helping me. I spoke few times with James Childres by phone to get my account set up. From what I was told, everything went smoothly when the packages arrived at your facility for storage. So many thanks for your efforts and keep up the good work.

hariharan r.  |  First Impressions 
Rating:
5.0

Very helpful

Amanda A.  |  Overall Experience 
Rating:
4.0

The only problem I had was when I signed up for online payment. The first few months were screwed up, but we finally got it straigtened out.

Sandra S.  |  Overall Experience 
Rating:
5.0

Great experience! Thank you!

James P.  |  First Impressions 
Rating:
5.0

Staff is very friendly and helpful. I recommend using his facility for rentals or storage needs.

Geoffrey G.  |  Overall Experience 
Rating:
5.0

Very helpful staff!

Robert H.  |  First Impressions 
Rating:
2.0

The employees are disorganized. I signed paperwork for one unit to find that it was already in use. The agent told me that she would bring the new paperwork to me but she never returned. Waste of time

Laura F.  |  First Impressions 
Rating:
5.0

service was great since they were short some staff

Wilford K.  |  First Impressions 
Rating:
5.0

Excellent facility but the most ousting thing was the staff. I had to wait for 7h to my movers and the staff offered me a charger and water. Outstanding service. Highly recommend! 5 stars!

Pierre C.  |  Overall Experience 
Rating:
5.0

It was a very pleasurable experience!

Mike o.  |  Overall Experience 
Rating:
5.0

Very friendly and competent employee. Ann made our experience very easy and enjoyable. Thanks, we would definitely recommend U-haul!

Tom H.  |  First Impressions 
Rating:
5.0

Great service. Very knowledgeable, professional and fast move in process.

SHARON V.  |  First Impressions 
Rating:
5.0

I have to say this has been the best experience I have ever had with either a storage, or moving truck rental company. Best customer service hands down. Thank you so much for all your help!!!

leigh b.  |  First Impressions 
Rating:
4.0

The RV site was not cleaned from animal feces. Nor was the site groomed - ruts. It was raining when I inspected the site - the roof was leaking which caused the site to have flooding.

Bill B.  |  Overall Experience 
Rating:
5.0

Great experience

Scott B.  |  Overall Experience 
Rating:
5.0

Sierra made this move very easy. She was very professional, kind-spirited and helpful. Thank you so much!!!

Lorrain T.  |  First Impressions 
Rating:
5.0

Great customer service

Qurat-Ul-Ain B.  |  Overall Experience 
Rating:
4.0

Great experience!

Hina K.  |  First Impressions 
Rating:
5.0

Very, Very helpful and a pleasant experience.

Jim M.  |  First Impressions 
Rating:
5.0

I had to store my uncle's things here while he waited to move to assisted living. The staff was super helpful when I checked in and even told me about a first month free coupon. Five stars!

Karen W.  |  Overall Experience 
Rating:
5.0

Deanna Montoya provided excellent service. She was patient, professional, and thorough in her explanation regarding storage capacities. She willingly accommodated a change of units when needed.

Kathleen P.  |  First Impressions 
Rating:
1.0

I moved out on the 30th....my card was charged unauthorized on the 3rd.The owner check me out on the 30th with his assistant checking my account as we where speaking.. I asked him specificly .

Johnny C.  |  Overall Experience 
Rating:
4.0

The rate for a 10’ x 15’ unit is too expensive but the service was friendly and accommodating and the space itself was well maintained.

Michael M.  |  Overall Experience 
Rating:
5.0

James was top notch.

Stephen K.  |  First Impressions 
Rating:
5.0

Great service and good facility

leo j.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and courteous.

Eduardo H.  |  Overall Experience 
Rating:
5.0

Hi The customer service was great I will recommend others to u haul in Pleasanton. That a lot for the best customer service ever.

Toni B.  |  First Impressions 
Rating:
5.0

Your storage hours should be extended to beyond your office hours.

ANTONIN M.  |  Overall Experience 
Rating:
5.0

Always plenty of carts available,, clean and wide hallways to get through and onsite bathrooms that are large and clean.

MURRAY R.  |  Overall Experience 
Rating:
5.0

The team including Scott and Ted were just amazing. They helped me through every step and I felt like I made the best choice coming to this facility.

Jennifer K.  |  First Impressions 
Rating:
5.0

None

Steve P.  |  First Impressions 
Rating:
5.0

Great service, great security.... great value .. couldn't be happier with your company

Russ T.  |  First Impressions 
Rating:
5.0

abraham was professional and helpful. I look forward to continuing to do business at this location.

Zachary G.  |  First Impressions 
Rating:
1.0

I reserved storage space, arrived @ 4:45pm as instructed by centralized reservations. I was refused service, told no move ins b/c too close to closing. Had full moving truck and no after hours access?

benjamin m.  |  First Impressions 
Rating:
3.0

I was disappointed with the employees at this location. Not professional. Sad

Big Bay Ray I.  |  Overall Experience 
Rating:
5.0

A great UHaul location with truck rental and storage in one place. So easy to unload our things at the loading dock using the dollies provided. Also space to leave unwanted items for others! 10/10

Karen W.  |  First Impressions 
Rating:
2.0

extremely limited parking, had to wait to unload, extremely limited hours, got kicked out at 7pm, not able to access belongings, extremely inconvenient having to use cart and long uphill walks.

Jen B.  |  Overall Experience 
Rating:
5.0

The women who helped me was very kind and very informative. I really appreciated how she considered all options for me and let me know what she recommended what was best for me. Thank you.

Aaron T.  |  First Impressions 
Rating:
5.0

Excellent service!!!

Manoela F.  |  Overall Experience 
Rating:
5.0

Very welcoming and friendly staff.

raymond b.  |  First Impressions 
Rating:
5.0

Everything always went great, from setting up the unit, to replacing entry cards, to closing my unit. Very clean and most importantly safe and secure.

NICOLE W.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. Very clean storage warehouse.

Lionel L.  |  First Impressions 
Rating:
5.0

Everything about U Haul of Pleasanton is excellent but most of all the staff are the best. Very helpful and knowledgeable. We will miss them.

stewart h.  |  Overall Experience 
Rating:
4.0

Good Job

ROBERT W.  |  First Impressions 
Rating:
5.0

No further comments

Petrie C.  |  Overall Experience 
Rating:
5.0

The person who helped me was very nice and friendly. She even gave my 4 year old son stickers and a "dummy" key card so he could help me swipe in and out.

DUSTIN G.  |  First Impressions 
Rating:
5.0

Great Information, assistance, and attention to our needs! Thank you

Sandy U.  |  First Impressions 
Rating:
5.0

Only had a space for a few months and I was able to come and go as I needed to remove and or return my 35 foot fifth wheel.

Kevin S.  |  Overall Experience 
Rating:
4.0

My only complaint is that I felt confident that I asked for auto pay so when I received a reminder email, I ignored it. The email was confusing so later I had to pay $20 late fee.

Pamela W.  |  Overall Experience 
Rating:
5.0

Clean and well ran. Would recommend to all!

Tom C.  |  Overall Experience 
Rating:
5.0

Abe and Deanna did an excellent job of assisting me with storage space and UBox and trailers.

DAVID L C.  |  Overall Experience 
Rating:
5.0

Much more efficient than I had expected. It is good to find an organization that actually works well!

Richard S.  |  Overall Experience 
Rating:
5.0

Both the gentleman and woman I worked with were incredibly pleasant, helpful and respectable. I would drive out of my way to use this facility again in the future because of them both!

Matthew Y.  |  Overall Experience 
Rating:
5.0

Deanna was very helpful, making sure I could rent a unit close to the elevator. The space was clean and appeared very secure. I was able to purchase a lock and more bubble wrap. Highly recommend.

Pamela W.  |  First Impressions 
Rating:
5.0

Excellent 👍

Jennifer I.  |  First Impressions 
Rating:
5.0

Deanna was very helpful

Michale B.  |  Overall Experience 
Rating:
5.0

Todo es exacto y preciso y limpio como un cliente lo esperaría felicidades

Jose L.  |  Overall Experience 
Rating:
5.0

Hailey, DeAnna and Michael were all excellent! Perfect experience! Highly recommended.

Barbie G.  |  First Impressions 
Rating:
5.0

consistently exceeds expectations

mark s.  |  Overall Experience 
Rating:
5.0

Really painless transaction Clean facility Great Value !

Bill L.  |  Reservation 
Rating:
5.0

great

LOGAN F.  |  Overall Experience 
Rating:
5.0

Dana is always so sweet and helpful!!!

Michale B.  |  Reservation 
Rating:
5.0

We were impressed with the space area for our RV..Thank you for your help..

John B.  |  Reservation 
Rating:
5.0

Quick and easy to rent a covered storage space for my boat. I even got troubleshooting help with my trailer brakes. I had the wrong wiring harness plug and I couldn't back up my trailer now I can.

Kevin S.  |  Reservation 
Rating:
5.0

Staff is very efficient, courteous and friendly. Everything was easy, the facility is very clean and the staff was always helpful if we had questions.

Diane H.  |  Overall Experience 
Rating:
3.0

Issues loud security noise. Hurt ears. told front desk kinda blew me off. Another day., loud noise again.Neighbor opened his same thing. I politely explained Frontdesk rood Closed account instead.

Austin S.  |  Overall Experience 
Rating:
5.0

Little pricey but very nice facility. The layout of the sales area was not that good.

san l.  |  Overall Experience 
Rating:
5.0

We have stored here before, and that's why we came back. Good service and security

bud e.  |  Overall Experience 
Rating:
5.0

Everything went very smoothly.

Larry M.  |  Overall Experience 
Rating:
1.0

I made a reservation for a 10x10x10 storage unit on the first floor, weeks in advance, but was told that there were none available when we came in to get it. Was apparently given to someone else.

Manuel M.  |  Reservation 
Rating:
5.0

Great customer service!

Scott E.  |  Reservation 
Rating:
5.0

Marissa and (didn’t get her card) were great! Really enjoyed spending time with them - very helpful and friendly! The facility is amazing!

Eric H.  |  Reservation 
Rating:
1.0

Horrible service

Allison M.  |  Reservation 
Rating:
5.0

It was a wonderful experience. Clean facility with extremely helpful and knowledgeable staff.

Michael N.  |  Overall Experience 
Rating:
5.0

Well-run facility with useful amenities. We loved the carts, green room & that the loading dock area is accessible from multiple heights (trucks & trailers can offload straight to the storage level).

LESLIE O.  |  Overall Experience 
Rating:
5.0

Staff was courteous and helpful. The online reservation for storage was misleading because storage was shown as available when it was not, due to open the following month. Otherwise great experience.

John Y.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful.

Francheska O.  |  Overall Experience 
Rating:
5.0

0

Alfredo Y.  |  Overall Experience 
Rating:
5.0

Facility clean and well-lit.

RHEIN S.  |  Overall Experience 
Rating:
5.0

Excellent service

Dmitri R.  |  Overall Experience 
Rating:
4.0

the staff are the best

Art n.  |  Overall Experience 
Rating:
5.0

Wonderful experience

Barbara M.  |  Overall Experience 
Rating:
5.0

Abe has been fantastic over the 3ish years we have had 1 service or another with uhaul in Pleasanton.

Brian W.  |  Overall Experience 
Rating:
5.0

I enjoyed the time I rented space. Very professional and helpful and if the need arises i definitely will choose this facility again. Thank you to all who I have had contact with. A+++++++

THERESA G.  |  Overall Experience 
Rating:
5.0

The Staff at this U-Haul facility is very professional and helpful!!! There Customer Service skills are excellent!! They always acknowledge you when you walk in and they are very patient!! Grade A!

Bobbie P.  |  Overall Experience 
Rating:
5.0

Great customer service from the beginning til the end. Great Job U-Haul!

TERRY MARIE P.  |  Overall Experience 
Rating:
5.0

Very accommodating.

WILLIAM W.  |  Overall Experience 
Rating:
5.0

Definitely going to be my go-to for my storage needs in the future.

Jenny P.  |  Overall Experience 
Rating:
4.0

Staff was really great, very helpful and genuinely seemed to care that my move went well. The condition of the Uboxes left a lot to be desired. A staff member had to repair a door lock in real time!

robin c.  |  Overall Experience 
No reviews have been submitted for this location.

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