Customer Reviews for U-Haul Moving & Storage of Pleasant Hills

10,307 reviews

5 Clairton Blvd   Pleasant Hills, PA 15236
(Rt 51 between AAA & Cloverleaf-serving West Mifflin-Baldwin-Pleasant hills, Next to the AAA building)

(412) 655-7030

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(412) 655-7030

5 Clairton Blvd
Pleasant Hills, PA 15236
(Rt 51 between AAA & Cloverleaf-serving West Mifflin-Baldwin-Pleasant hills, Next to the AAA building)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

nothing

Gilbert Cutruzzula 
Rating:
5.0

Customer did not leave a comment.

Becky Vater 
Rating:
1.0

Truck was returned without damage. The return faciality in Pleasant Hills PA is very poorly designed with little to no room to return rentals and or park. The lot was so congested during my return I had to back out of the entrance, go down the road and turn around and wait for congestion to clear to return the truck. After I finally was able to get into the lot and park. I went into the building and was told if it was just a return to leave the keys and contract in the truck and I would get a receipt emailed to me. Not what I consider acceptable customer serve but I did what I was instructed to do. What a mistake. I did receive a receipt that evening along with a bill for $426 in damages and a note that stated I was in an accident when I returned the truck on 3/23. I went back to the location on 3/24 again very congested and busy. After waiting in line and the associate that I explained my problem to called the manager that was not on site. I was advised at that point that they must have assigned the damage to the wrong truck and it would be corrected. I have video taken on 3/24 verifying no damage to the truck I rented. Then again on 3/25 I received a receipt for my rental along with a $426 bill for damages. I do not think it should be this difficult to correct your mistake.

James Ambrose 
Rating:
5.0

Customer did not leave a comment.

Jamie Perkins 
Rating:
5.0

Customer did not leave a comment.

Anita Miles 
Rating:
5.0

Customer did not leave a comment.

Wayne Opfer 
Rating:
5.0

Keep up the great job!

John Thase 
Rating:
5.0

Customer did not leave a comment.

Juan Williams 
Rating:
5.0

Customer did not leave a comment.

Savalla Yeager 
Rating:
5.0

We were running a few minutes late, they were closing at 7 and we got there about 5 after. We started to unhook it going to use the self-return, and a lady came out with gloves, unhooked the trailer like a pro, and told me it wouldn’t be checked in until the next day. She was great! Wish I caught her name. Overall a great experience with UHaul.

Jennifer Glus 
Rating:
2.0

I pay for insurance and the truck got stuck in the mud They refused to come get me out unless I paid extra 425 dollars. I was confused what the insurance was for, but no one could give me a good answer.

Ramsey Porte 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE TESTA 
Rating:
5.0

Customer did not leave a comment.

Leo Tarr 
Rating:
4.0

The people are good, but the site is too crowded. THe storage area needs refurbished when compared to CubeSmart where we also have storage.

Bertha Gahagen 
Rating:
5.0

Your pricing has reached the maximum, I look for other alternatives before using your services

Kim Waltz 
Rating:
3.0

Have more than one person working all by himself on a Sunday busy rental morning and still the only one working by himself upon returning my rental? He was very good and knowledgeable but clearly was not suppose to be by himself. Where's the management at this time???

Mary cernetic 
Rating:
3.0

Windows wares filthy, outside was dirty. Mates in bad of van still had products from last customer. Good job with training.

Randy Wehunt 
Rating:
5.0

When my wife got to the Pleasant Hills, PA U-Haul location to get our reserved truck on Sunday, March 17, 2024, at 9:00AM, there was already a long line of customers who got there before us. For whatever reason(s), there was only 1 U-Haul worker, Joshuan N. I don't know if the other U-Haul worker got fired, quit, was sick, or was in jail. Joshua N. did an excellent job being a 1-person show helping all customers before me, moving trucks, then hurrying to the next customer. I hope you give Joshua N. a pay raise and give him a promotion! Thank you to Joshua N. for all of your hard work today, Michael Averbach

Michael Averbach 
Rating:
5.0

Customer did not leave a comment.

James Rodgers 
Rating:
5.0

The Employees at this location are excellent.

Joel Williams 
Rating:
5.0

Customer did not leave a comment.

Kathleen Trainor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samuel Harris 
Rating:
5.0

Not a thing, everything was fine.

Joel Williams 
Rating:
5.0

Customer did not leave a comment.

Jesse Gregg 
Rating:
1.0

Customer did not leave a comment.

BRETT TINKER 
Rating:
2.0

Service agents in the shop were very disinterested in helping and did not come out to inspect the vehicle either before or after handing it off. Sign says to wait in car for someone to come out - - no one ever came out. I went inside and turned in keys. I've had a more professional experience at the U-Haul on Library Rd in Bethel Park and will go there in the future.

Thomas Barnicoat 
Rating:
5.0

Customer did not leave a comment.

Lisa Palko 
Rating:
5.0

Customer did not leave a comment.

Joseph Delgado 
Rating:
5.0

Customer did not leave a comment.

karen maple 
Rating:
5.0

Customer did not leave a comment.

karen maple 
Rating:
5.0

Better customer service from your employees. Very unprofessional and rude. When I returned my van your employee told me to go ahead and leave and he would email me my receipt. I told him I would wait until he checked vehicle because I wanted to know what my extra charge would be because I knew I went over my miles. He got an attitude with me.

Maribeth Garrett 
Rating:
5.0

Pick up my Uhaul and car transport to move from Pittsburgh to Las vegas, I hade excellent service, the staff was very knowledgeable and helpful. In the store they need help there were only 2 people working and one of the employees was from another store.

SHAWN WOODSON 
Rating:
5.0

Customer did not leave a comment.

Thomas Lovely 
Rating:
5.0

Customer did not leave a comment.

Patrick Baker 
Rating:
4.0

Android app stick on selfie step for self check-out????

Thomas Steele 
Rating:
5.0

Customer did not leave a comment.

Kieran Byars 
Rating:
5.0

Like so many other businesses, you are understaffed - your people were absolutely stellar, and I want to give them kudos - they are all much appreciated

Frances Wright 
Rating:
4.0

Tailor your pricing for each customer. I had the van for 1.5 hrs and was willing and did take a filthy vehicle to help out this location. I also added $10 in gas so, essentially, I paid $62+ for 1.5 hrs of use. Seems a bit much. Just sayin.

Melissa Depiero 
Rating:
5.0

Customer did not leave a comment.

janice goldinger 
Rating:
4.0

Customer did not leave a comment.

cindy kenney 
Rating:
4.0

Customer did not leave a comment.

doug kreutzer 
Rating:
1.0

Work on the performance of the trucks

wolassime jean b Amegandji 
Rating:
2.0

Charged a lot more than advertised and cost too much.

Cynthia Heald 
Rating:
5.0

Employees knowledgeable, informed, upon arrival, and drop off, had all the information necessary to make it a smooth transition between pick up and drop off. Well done.

John McLaughlin 
Rating:
5.0

Customer did not leave a comment.

Paul Poljak 
Rating:
5.0

Customer did not leave a comment.

John Windeknecht 
Rating:
5.0

Customer did not leave a comment.

Thomas Schuster 
Rating:
1.0

Van wasn't marked correctly so was a guessing game to find. Smelled horrible and dirty. The uhaul app is the worst.

Bill Baka 
Rating:
2.0

Customer did not leave a comment.

PATRICK BURNS 
Rating:
4.0

We could not figure out how to return it on the app and were paid more than we really owed

Kelly Tuttle 
Rating:
2.0

Customer service skills for all and clean equipment. We used the sleepy hollow location before and will go back there from now on.

Matt Templeton 
Rating:
3.0

Supervisor was extremely helpful & knowledgeable. Coworkers were not capable in processing our paperwork both times we were onsite while renting our storage unit. Supervisor clearly is an asset to the location. Coworkers struggled with procedure and were ill advised on computer operations both times.

Susan Baumgart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Balchick 
Rating:
4.0

Taking the U-Haul back after hours was a little hectic only because when In checked in a different location came up but overall it was great .

Christy Majano 
Rating:
5.0

Customer did not leave a comment.

Scott McCullough 
Rating:
5.0

I was really impressed with how quick the process went. It's sad that it's never the same staff when you come here anymore but this seems to be a good crew. I understand the definition of "professional appearance" has changed over the years and can get past the giant fake eyelashes but keep the vapes off the desks.

Karen Sagel 
Rating:
5.0

Back was a tad dirty I think the lady’s name was sienna or sierra helped me very talented young lady non the less !

Chris Biknius 
Rating:
5.0

Great service at a good rate!

Jeff Westfall 
Rating:
1.0

Yall let someone rent a truck in my name. Im a woman and a man went in and gave his drivers license and my phone number and name. So it’s my name with his license address on the receipt! Thats some bs

elaina decarlo 
Rating:
4.0

The people that work there are very friendly. but the trailer i rented was clean and looked fine but, it rained and the trailer leaked and my boxes got wet. Not Good.

matthew musmanno 
Rating:
5.0

Fix your app!

RYAN HOLMAN 
Rating:
5.0

Customer did not leave a comment.

Aaron Rieber 
Rating:
5.0

Customer did not leave a comment.

Karen Chance  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan CORBEIL 
Rating:
5.0

Offer frequent Driver Miles Rewards.

Joel Williams 
Rating:
5.0

Customer did not leave a comment.

John Kopera  |  Overall Experience 
Rating:
5.0

My problem is with billing,I got pick up on2/13 and took it back the 14th. But first they held $128.87 for the estimated cost, 2 days later I had to call cause it still haven't been processed then when they so-called fixed it,they then took another $93.80 today. That's almost $250 for a $70 rental ??

Gary Carter 
Rating:
3.0

For starters, you guys can stop “DOUBLING” prices on tow dollys.. It’s a real shame 1 day your dolly was $234 for 5 days & I could’ve left it in Mississippi & the next day it’s $494.. U-Haul you people should be ashamed of yourselves!

Jonathan Williams 
Rating:
5.0

Very friendly and professional people.

robert foran 
Rating:
4.0

I used the mobile check in and it took longer than going in to the store. That process needs improved. The people in the store were more helpful.

Greg Bowden 
Rating:
5.0

Customer did not leave a comment.

Anna ONeal 
Rating:
5.0

I had a 15ft truck that only had a guarter of a tank of gas...that's not good. How about at least a half a tank...other wise all was good.

curtis schmidt 
Rating:
5.0

staff are great and helpful

mary ramos  |  First Impressions 
Rating:
5.0

amazing service. went above and beyond to help me. everyone helped! very professional! they make you feel like they are family. They care about your safety and they make sure you’re comfortable with what you are leaving with. Highly recommend the West Mifflin staff! Will never go anywhere else but West mifflin for any of my needs! thank you for everything!

Barbara Felicetty 
Rating:
5.0

The entry and exit to this facility is dangerous and not well marked.

michael keller 
Rating:
5.0

There was no light in the unit… but that’s ok with me.

christine portis  |  Overall Experience 
Rating:
1.0

Returned my truck on a Monday at 9am and the staff didn’t do their job to process my return. Come Wednesday morning I received a call threatening to call the police on me if I didn’t return the truck, which I had. Caused me unnecessary stress and didn’t appreciate being threatened when the truck had been in the lot for 48 hours…….

Rachel Jones 
Rating:
5.0

All went well ! done in a timely manor approx 45 mins.

John Metrovich 
Rating:
3.0

People who work at the location should prep the online truck share better. The truck I was assigned was blocked and the key wasn’t in the locker. Had to ask that a different truck be assigned to me. Truck was damaged and also had a broken sun visor that kept falling into my vision while driving. I was also overcharged for gas, gas prices are not $4.75 at this time.

Matthew Pfister 
Rating:
1.0

Customer did not leave a comment.

Brandon Tirpak 
Rating:
5.0

Customer did not leave a comment.

Melissa Brooks 
Rating:
5.0

Customer did not leave a comment.

greg dawes 
Rating:
5.0

Customer did not leave a comment.

Nicole De gortari 
Rating:
2.0

When I returned the vehicle, I pulled into the designated spot. At the designated spot, there are signs stating to wait in vehicle and someone will be out to check the vehicle. I sat in the vehicle for almost 30 minutes. Fearing I was going to be charged a late charge, I walked inside to find 4 of the employees doing absolutely nothing. One of the employees greeted me and I returned the keys. I was asked if an email receipt was fine and I agreed. I have not received the receipt. Also, I prepaid for more miles than I used so I should receive a refund for 9 or 10 miles and I have not received it yet.

randall knight 
Rating:
5.0

Staff did job helping Especially the manager

glen fox  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TINO BROCKINGTON 
Rating:
5.0

Tommi Lyn, the manager is outstanding!

Cassandra Stuart  |  First Impressions 
Rating:
5.0

Josh was excellent--informed, energetic, and raised the option of purchase of a bike rack. I hadn't expected that and planned to head to a bike store the next day. U-Haul saved me time and cash with the discount. Memorable deal and sales person..

Stephen Honeygosky 
Rating:
5.0

It would be nice if there were Perks established for repeat customers.

Joel Williams 
Rating:
5.0

Josh was awesome. Pay him MORE!

Branden Robertson 
Rating:
5.0

Customer did not leave a comment.

LAUREN TETHER 
Rating:
5.0

Customer did not leave a comment.

DAVID QUASHNOCK 
Rating:
4.0

Customer did not leave a comment.

mark criss 
Rating:
5.0

Customer did not leave a comment.

kathleen marshall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dina Conway 
Rating:
5.0

Customer did not leave a comment.

Monica James 
Rating:
5.0

Customer did not leave a comment.

Ryan Cutaiar 
Rating:
1.0

I have been charged for a uhaul when I returned it within 24 hour with the right amount of gas in it, no extra mileage then the 50 miles I said. I ask for a receipt emailed to me. The 2 young guy's working was to worried about eating there Chick-fil-A first before it got cold. I called the night before to let them know I would be bringing the truck back before 4pm the next day.

Nicole Winfield 
Rating:
2.0

More experienced staff I waited roughly 30 to 45 mins to pick up my truck and dolly because of the inexperience of staff with the type of move.

John Hanna 
Rating:
1.0

Online check in is a joke. Had to retake license picture multiple times. Then when that was finally done, truck wasn't where it was supposed to be. Had to go inside to find someone & they couldn't locate the key. Then after locating the key, they couldn't locate the truck. After finally getting the truck, it had enough gas to make it to the nearest station. The entire process was a hassle that was supposed to be easy with online reservation & pick up. Almost 45 minutes to just pick up a truck.

Denise Flaherty 
Rating:
5.0

Customer did not leave a comment.

Stanley Church 
Rating:
5.0

There were boogers on the truck console.

Travis Brauer 
Rating:
5.0

Customer did not leave a comment.

Ryan Himich 
Rating:
5.0

Customer did not leave a comment.

Scott Cahill 
Rating:
5.0

Customer did not leave a comment.

rebecca torruella  |  First Impressions 
Rating:
5.0

The truck reeked of weed and there was a weed roach in the door pocket. Gross!

Dave Ryan 
Rating:
5.0

Was extremely easy to return vehicle. Staff was very friendly & accommodating

Joseph Kandrack 
Rating:
5.0

Customer did not leave a comment.

Jack Burchette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william coller 
Rating:
5.0

Customer did not leave a comment.

alan cohn 
Rating:
5.0

service was excellent employees on top of there game there

jason davis 
Rating:
5.0

All nice and the best in people skills! Thanks U-Haul! John

JOHN BREITWEISER  |  Overall Experience 
Rating:
1.0

I would not recommend this location to do business with. I should’ve stuck to the Clairton Boulevard. Especially after I spent $600- $700 on a U-Haul.

Shirley Halsel  |  First Impressions 
Rating:
5.0

Always a solution when I come to U-Haul. Professional, dedicated, simple.

Albert Peters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Vater  |  Overall Experience 
Rating:
2.0

Some of my things were missing

Tacarra Corlew  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bonita Ellis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa schorr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas Kozlowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALYCIA Andrews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dra Anderson  |  First Impressions 
Rating:
4.0

The GM Matt Borgouis was exemplary in helping me during times of continuing hardships...a leader among his peers. This was the Pleasant Hills unit.

Michael Kasyan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Staudt  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael Stewart  |  Overall Experience 
Rating:
2.0

A Water leak destroyed some of my invaluable memorabilia and artwork.

paul steigerwald  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christy Spurlock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nancy ramirez  |  Overall Experience 
Rating:
5.0

No complaints

edward wirth  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tyler Pogany  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christine portis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER BONILLA  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

rashelle kolodziej  |  Online Move In 
Rating:
5.0

Keep up the great work

Carmella Nash  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dionne Gill  |  Overall Experience 
Rating:
1.0

Very bad company👿 they gave me a unit but they gave too much trouble before my stuffs to the store, they said they don’t have the size of unit what they assigned to me. They are Worse company. They said they don’t know what happened. They are thieves 👿. They are very expensive also. Please people don’t reserve this U-haul moving and storage of pleasant Hills.

ratna ria  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER WHITAKER  |  First Impressions 
Rating:
1.0

Very very bad and worse deals. There was someone in the front desk to whom I reserved for the storage and I was assigned unit size 10’16’6 but finally they told me they don’t have that size unit, So they gave me too much trouble, it was 11th hour my stuffs were about to reach the storage. Remote user: carissa forsha. I will never and ever recommend them this worst company.👿👿👿

ratna ria  |  First Impressions 
Rating:
5.0

The staff was friendly and very thorough in going over the pricing, size, hours and rules for checking in as well as procedures for termination of lease. I have and will continue to recommend the Pleasant Hills, PA Uhaul facility to family and friends.

VICKIE PATTINATO  |  Overall Experience 
Rating:
5.0

The whole staff is very kind and helpful.

MARGARET BYRNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEAN REMMY  |  Overall Experience 
Rating:
5.0

The only thing I didn’t like was that the alarm sounded deafeningly whenever we opened the door to my unit. It would eventually stop, but that was annoying. Otherwise, my experience was excellent.

Janet Hayes  |  Overall Experience 
Rating:
1.0

Lock would not work on unit and they wouldnot look to see if had another unit to accommodate

jennifer krol  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY ANN Cooke  |  Overall Experience 
Rating:
4.0

Great customer service and they definitely will take good care of you throughout your service. They go far and beyond at this location. KUDOS TO THE STAFF.

Bonita Ellis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alexander Washington  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William Frich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA VIRGILE  |  Overall Experience 
Rating:
5.0

Karissa, was very professional and clear of all of the fees and rules involved in the storage rental as well as the van rental. I will most definitely recommend Uhaul to others. Thank you

VICKIE PATTINATO  |  First Impressions 
Rating:
5.0

Very helpful

Parnell Harrison  |  Overall Experience 
Rating:
4.0

Got charged three times for storage and didn’t receive my first month free

JEVONTE PITTS  |  First Impressions 
Rating:
2.0

Staff was unhelpful locked out of my storage with no notice very sad experience

DON FREUDEN  |  Overall Experience 
Rating:
5.0

Good place to use when you need short term storage. Very satisfied with service and facility.

Todd McDowell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristina DeBell  |  First Impressions 
Rating:
5.0

Accommodations and staff were excellent. Everything from our transport from Ft. Myers, Florida to our storage unit to the rental we used to empty the unit... These folks took excellent care of us! We would recommend to EVERYONE!

KELLY KIELER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary greschner  |  Overall Experience 
Rating:
5.0

Employees at the Pleasant Hills u-haul were extremely helpful.

Daniel Ferrari  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tina Ford  |  Overall Experience 
Rating:
5.0

Good job altru

Funke Iyanda  |  Overall Experience 
Rating:
5.0

Helped us at every step.

Rosannafe Carrion  |  Overall Experience 
Rating:
5.0

Very easy to rent a storage room. The facility was clean and looked very well managed. The staff was friendly, helpful and easy to work with.

Jean Grace  |  First Impressions 
Rating:
5.0

The storage unit was easy to access. The facility was always clean and well maintained. I was able to have access to my unit whenever I needed it. This was a positive experience

Vicki Naccarato  |  Overall Experience 
Rating:
4.0

There r so many choices for storage and U-HAUL has always been my choice throughout the years that I’ve moved! Love that you gave one month free storage and you have Many locations! (It was a little bit confusing w/ all the texts & e-mails - had to change a few things & call to confirm.)

SHERRY FADDOUL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Sullivan  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jarred Copeland  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOSEPH YARSKY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY HAYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter loceff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Ford  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

art cipriani  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antoinette rothacaer  |  Overall Experience 
Rating:
3.0

I had trouble seeing in the storage unit. The door has a small opening and doesn't let enough light in. There were 3 dead mice in various places in my storage. A moving blanket was destroyed by the mice. I haven't been through everything to see if anything else was damaged by them. Other than that, everything was as I left it 6 years ago.

Ray gagne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darien King  |  Overall Experience 
Rating:
5.0

Your personnel were all good. Friendly and courteous

THOMAS LAFRANKIE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jarred Copeland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GRAHAM DAVIS  |  Overall Experience 
Rating:
4.0

Decent. A bit of a wait because there was only one clerk helping customers while other employees were doing other things.

DARRELL WHITE WOODARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH KUNZE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kayla Vincent  |  Online Move In 
Rating:
5.0

Staff was helpful, friendly, and overall amazing to our needs. Can't speak more highly of all the staff.

Johnny Sigg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don Tomino  |  First Impressions 
Rating:
5.0

There was some obvious rodent activity and it appeared to be being handled. Sometimes there's only so much that can be done but I was very happy with my long term storage and if needed, I will rent a UHaul storage unit again. Thank you.

CAROLYN KIDWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Rapp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY ANN Cooke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES DONOFRIO  |  Overall Experience 
Rating:
1.0

This Uhaul location has a ‘Rodent’ and ‘Rat’ problem. I scene a very large ‘Rat’ when I moved out. These units are not sealed. Meaning rotten and rats can move from one unit to another. You can smell the malt balls odor throughout the storage facility. The facility looks clean and orderly. Please request and ask to see these units. To see my points. I can’t recommend this facility to anybody. They certainly have a rat problem at this location. This is the honest God ‘TRUTH’.

Kenneth Barrett  |  Overall Experience 
Rating:
4.0

A little concerned about the giant mouse trap. Do mice frequent the storage containers?

andrew decker  |  First Impressions 
Rating:
5.0

Love that UHaul Self Storage has the large flat rolling carts to help bring your items inside. We had 4 kayaks to store and the carts were a tremendous help.

Trina Sparico  |  First Impressions 
Rating:
5.0

Matthew is a Genuine and outside Manager. The best manager I have come across that works for UHAUL. He should have a higher position.

Shomari Norman  |  First Impressions 
Rating:
5.0

Jess needs a raise !

Des'Tyne Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Bradley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TRISTA ZAHORCHAK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BONNIE EGELAND  |  First Impressions 
Rating:
5.0

The Store Mansger and Staff were excellent.

DIANA DAVENPORT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Cummings  |  Overall Experience 
Rating:
5.0

The storage unit was clean the whole building was well lite and clean.

Nancy Shuba  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad Hampson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Steinmiller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert polakovic  |  Overall Experience 
Rating:
5.0

I just wanna say Jessica at a Pleasant Hills Storage for Sellitti is the nicest person she has help me with all my rentals so I hope she is getting credit for all of it because I deal with yens a lot

James Fowler  |  First Impressions 
Rating:
5.0

I would like to know more about pest control measures. We found a poison trap in the corner of the locker and there was a chemical order on some of the boxes. Toxic?

Sandra Arch Evans  |  Overall Experience 
Rating:
4.0

The size if the unit is excellent easily to gey acess

Stephen Test  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aron hudspeth  |  First Impressions 
Rating:
5.0

I cannot say enough for Danielle, she has been wonderful through the process of making it work for me during covid and not being able to pay. The assistant manager was extremely helpful as well. They are all very great people and they are very accommodating. Lori Rechtorik

Lori Rechtorik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny Sigg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE VAN TOL  |  Overall Experience 
Rating:
5.0

Everyone there was very friendly and helpful! The assistant manager, Josh, and the female associate were a great help & very understanding. They came through by helping me out when my moving got delayed. Very nice place! Thank you.

CASSANDRA WALLACE  |  Overall Experience 
Rating:
4.0

There were several mixups and misinformation. The young woman I believe Jessica is her name but not sure. She stepped in and saved the day. After she got involved and fixed everything it was great. The three gentlemen working that day can use much more training!

antoinette rothacaer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy Herfst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT LANE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA WALLACE  |  First Impressions 
Rating:
4.0

A lot of dirt on stairs and in hallway

Rene Forbes  |  First Impressions 
Rating:
3.0

My unit had mouse droppings in it. When I showed Jessica, she said she would have some one clean it. Whoever cleaned it didn't clean it all up. There were several locations in the unit with mouse droppings. I loaded my belongings on one side of the unit and will see if someone can clean the remaining droppings. Or I may do it myself. I know many storage units have mice, but at least TRY to make it look like you don't. . The locks don't work well on the units either. I have to go back up to have them drill a bigger hole so the lock actually works. The unit should have been cleaned and inspected before I checked in. I wish I could say I'd recommend it, but I can't right now. Fortunately, I will only need it for a few months. If this were going to be a longer term rental, I think I'd look elsewhere.

Robert Jones  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Holly Foreman  |  First Impressions 
Rating:
5.0

I just wish we were granted 24 hr access to our units

Carmella Nash  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT LANE  |  First Impressions 
Rating:
5.0

Just good, caring, decent people. Thank you.

Patricia Chisholm  |  First Impressions 
Rating:
4.0

The unit was a little pricey, would have been nice for long term rentals to get a discount. The reason we moved out because the rent increased and did not like the fact that you had to pay extra to get in after 10 PM.

Kim Wagner  |  Overall Experience 
Rating:
5.0

The "no prorate" policy is unfair and hàs no basis and was not told about until términation of use of facility.

EDMOND REDDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLISON CANAVAN  |  Overall Experience 
Rating:
3.0

The manager there at pleasant hills U-Haul named Matthews he was a reasonable person his staff was very unknowledgeable and did not know how to handle customers situation to the tea

gigi nowlin  |  Overall Experience 
Rating:
5.0

The staff member was very helpful and answered all our questions. Originally we were just getting quotes but after seeing the facility, we definitely wanted to get the storage space.

Vicki Naccarato  |  First Impressions 
Rating:
4.0

Parking lot very busy on Sunday, June 27, during this busy moving season. Was glad to be able to park by the loading dock.

Dee Grainer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Grove  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Greg Johnson  |  First Impressions 
Rating:
5.0

Helpful and friendly staff. Overall excellent experience.

TASHA KAYE GINGERICH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Norris  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Randy Shelton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Dice  |  Overall Experience 
Rating:
2.0

I never even had a storage unit here so I’m not sure why I have to keep fu**ing telling you that!!

Markelia Younger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha Hall  |  First Impressions 
Rating:
4.0

The sales associate that assisted me was very knowledgeable and super friendly I apologize for not remember her name.

MANUELA ANDREWS  |  Overall Experience 
Rating:
4.0

The only negative experience is that the larger unit is located on the 2nd level and there is no ramp for moving bulky, heavy items. Walking the steps with these items was difficult.

Alice Gorney  |  Overall Experience 
Rating:
5.0

Jessica was so informative and she was very pleasant and helpful. She was awesome with us

Robert Mihal  |  First Impressions 
Rating:
1.0

No one explained to me that there were steps to get to the unit which we found difficult but our main issue was the height of the unit. We had a truck full of furniture that would have been too tall to fit in this unit and also a fridge. I was never told the type of storage I was offered was short. So only a small load of stuff was brought there. I had to rent another place Saturday from A normal style storage unit. The uhaul storage was free to us however the unplanned mileage put on the uhaul truck cost me extra money. I will be contacting uhaul about this because not only did I have to rent a unit elsewhere I now put an additional 20 miles on the truck. And ontop of that I'm going to have to pickup everything I did put at the uhaul facility another day.

Matt Cleary  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan lord  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARA WARREN  |  Overall Experience 
Rating:
5.0

Excellent staff!

Nancy Barone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Lindberg  |  Overall Experience 
Rating:
5.0

All staff was very patient to describe how access works and hours and to answer questions. Outstanding.

Alexandre Ligo  |  First Impressions 
Rating:
2.0

Half of the storage units in this facility are accessible only by stairs, including the unit I rented. I will not renew and would not recommend this facility to anyone, in fact I would warn them if the wanted to rent here.

Cara Taucher  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

paul hoffman  |  Overall Experience 
Rating:
1.0

I made several trips to move out. Once, the sliding doors weren't opened. This was around noon, so it wasn't because it was off hours. This made it very difficult to move out using the door, which is down a narrow hallway. I called to let them know it was locked and waited on hold for over 15 minutes. Apparently, you get kicked over to a hotline when you call. She was no help, said to just go inside and tell them. I said I will not, that nobody wears masks that work there, even though it's required by our Governor to wear them in businesses. Once, I came a little after 7pm, and access to the storage units were closed. Online and on the sign, it is posted that OFFICE hours close at 7pm, however it states that access to storage units were to be until 10pm. Wasted trip all the way down there. Because of that, I had to scramble to move out the day of. There is always junk in the parking lot, at least by the loading dock where I frequented. Because I made so many trips every day to my unit, I noticed some used band-aids a little further down in the hallway. They were there for days and to my last day, were still there. Everything is so dark and dingy inside, also. Rent kept going up. Once, I received a notice that they were painting, so they needed to raise the rent to keep it maintained. When they painted it looked fresh and new. However, it was not maintained. I noticed when I was moving out, that several holes were patched all around, but never painted over. So, all you see are all these spackled holes everywhere. Lastly, as I mentioned, nobody there wears masks. It took me over a week, making a total of 30 trips to move everything and so I saw several times throughout the week of employees talking close to customers with no mask on. Whether it be showing a customer a new unit inside, behind the the counter at service, or them showing or receiving storage trucks from customers, they never wore a mask. I saw all customers wear them. There is even a sign in their window to please wear one upon entry. I understand it's inconvenient, I know, I moved wearing one the whole time. Some days were very hot, and yet I kept it on for respect of others.

ARAM DAVID PETROSIAN  |  Overall Experience 
Rating:
3.0

The unit was clean, but I was extremely disappointed to find that my large storage unit was located on the 2nd floor with the only access to the unit was to carry large, heavy items up steps. There should be ramp access. The unit door height is also very low which made getting oversized items extremely difficult to get into the unit.

Alice Gorney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathleen marshall  |  Overall Experience 
Rating:
5.0

Staff very helpful and friendly even when super busy!

Jacquelyn Kresak  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nick Trumpe  |  Overall Experience 
Rating:
3.0

PSA - Remove your belongings from you unit BEFORE the start of the new month. I cleared mine out four days after I had paid the monthly fee. U-Haul doesn't pro-rate (so they can rent the same unit out to someone else that I'm still paying for)....

Linda Gutowski  |  Overall Experience 
Rating:
3.0

Very pricey to store in the climate controlled area

June wagner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly walde  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald goldie  |  Overall Experience 
Rating:
5.0

Very nice

Zetta Whitmer  |  Overall Experience 
Rating:
4.0

Overall Good Experience

PATRICK GOWATY  |  Overall Experience 
Rating:
5.0

Staff was knowledgeable, & costumer service was above & beyond.

Pressley Brown  |  Overall Experience 
Rating:
1.0

Had two good employees at this site! The other two were god awful and lack customer service skills to say the least.

Whitney Ptak  |  First Impressions 
Rating:
1.0

No communication between employees about customer rentals, incorrect information given to customers, rude employees, deceptive pricing on rentals, cockroaches found in storage units. Poor service.

Christine Dadey  |  First Impressions 
Rating:
5.0

Friendly staff!

JAMES HENSON  |  Overall Experience 
Rating:
5.0

The website is horrible

Donna Antis  |  First Impressions 
Rating:
5.0

Wonderful service and definitely will use again!

Tiffany Fichera  |  Overall Experience 
Rating:
5.0

Thank you for AC it was 100 outside and it made the moving day outstanding cause of how well kept and cool the storage was. GOD BLESS YOU!

Debra Cox  |  Overall Experience 
Rating:
5.0

Everything went very smoothly

Debra Walker-Hill  |  First Impressions 
Rating:
5.0

They were really nice, and very helpful

Tiara Madison  |  First Impressions 
Rating:
5.0

Excellent customer service and super cleanliness were reasons that I decided to use this facility to store my records after checking out three other places in the area.

theodora walters  |  First Impressions 
Rating:
5.0

good experience, staff helpful

TIMOTHY TREMONT  |  Overall Experience 
Rating:
5.0

Matt the manager was prompt and very helpful.

bradley garrone  |  First Impressions 
Rating:
5.0

Crew was helpful and friendly.

Robert Norris  |  First Impressions 
Rating:
5.0

Great service

uma purighalla  |  Overall Experience 
Rating:
5.0

Very nice employees

renee mitko  |  Overall Experience 
Rating:
5.0

you took the time to talk you us

beth kurtz  |  First Impressions 
Rating:
5.0

Convenient storage unit...employees helpful and informative...reasonable cost for monthly rent

richard gmys  |  First Impressions 
Rating:
5.0

Good experience

uma purighalla  |  First Impressions 
Rating:
5.0

Thank you for the exceptionai service I was given at the Pleasant Hills location on April 3,2019 by Shawn Glaab. I was kindly greeted by him and he shown such interest in providing my service need

JANICE ROSSI  |  First Impressions 
Rating:
1.0

I was moved out of the storage unit before even putting a lock on the building. I decided to purchase a storage unit with another company when I turned in my card I found out I was moved out of it.

Zachary Wojcik  |  Overall Experience 
Rating:
5.0

This is not the first time we have used this particular U-Haul facility. We are always treated very well. Josh is very courteous and helpful!

Gary Kallop  |  Overall Experience 
Rating:
3.0

When I moved out your lot was not shoveled or salted you have a multi million dollar company and that’s just saying you don’t care about your costumers

Julia Snead  |  Overall Experience 
Rating:
5.0

Facility was very accommadating in changing delivery date/time>

paul obeldobel  |  Overall Experience 
Rating:
5.0

Good people always accommodating and helpful and easy access

WILLIAM LANDON  |  Overall Experience 
Rating:
5.0

Josh is doing a great job.

sajid qureshi  |  Overall Experience 
Rating:
5.0

Josh is an amazing employee. He if efficient, knowledgeable, and personable while remaining professional.

Kimberly Dunlevy  |  Overall Experience 
Rating:
5.0

Staff was very helpful and professional. Great Team!

Licia Waters  |  Overall Experience 
Rating:
5.0

The delivery person for my Ubox (Matt) was on time and very professional. Thanks for a good experience using the Ubox for moving.

Linda Olayos  |  Overall Experience 
Rating:
5.0

Everything you want in a storage facility. My only complaint is that it is not cheap. I’d be more inclined to use the facility long term if the monthly fee was lower. The current price structure does.

David Fraticelli  |  Overall Experience 
Rating:
5.0

Na

SARA CLEVELAND  |  Overall Experience 
Rating:
5.0

.

Jim Yanosick  |  Overall Experience 
Rating:
4.0

Very helpful throughout the move even when our uboxes were sent to the wrong location. Storage was fine.

Tyler Thornton  |  Overall Experience 
Rating:
4.0

My only ever complaint was that I was told initially that I would have a first floor unit. I have severe arthritis. Instead they assigned me an upper level unit with stair access.

JUNE ANDREWS  |  Overall Experience 
Rating:
5.0

My beginning experience with my move using a Ubox was not the best. Don’t have room for details. When my box arrived it had been damaged. Josh went above and beyond to help me out with the situation.

laura perez  |  Overall Experience 
Rating:
5.0

It was a convenient and always dry facility to store some items over the years. We first took the unit in approx 1988 after my mom passed away to store some keepsakes. Thanks, Cathy K.

TIMOTHY J. KIERZKOWSKI  |  Overall Experience 
Rating:
1.0

Reserved large unit online. I was given two smaller units instead. It took months to straighten out the payment, charging double for their mistake. Manager was unresponsive. Very frustrating.

Eric Starkowicz  |  Overall Experience 
Rating:
5.0

all was good on the move out, the only thing to make it better would be to have elevator access for the 2nd fl units.

CATHERINE BOMBERGER  |  Overall Experience 
Rating:
5.0

nice job particularly like the recycle area. better than just trashing things

john kalinyak  |  Overall Experience 
Rating:
5.0

..

Deng Aguek Deng  |  Overall Experience 
No reviews have been submitted for this location.

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