Customer Reviews for U-Haul Moving & Storage of Plano

9,953 reviews

4101 W Plano Pkwy   Plano, TX 75093
(We are on West Plano Parkway between West 15th St and Commerce Dr)

(972) 985-6004

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 985-6004

4101 W Plano Pkwy
Plano, TX 75093
(We are on West Plano Parkway between West 15th St and Commerce Dr)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Brakes were not so good . That was very scary . Burned a lot of gas . You had to punch the pedal down all the way . This was very costly to my budget on top of the price .

Michelle Olivarez 
Rating:
4.0

Customer did not leave a comment.

travis mossolle 
Rating:
5.0

Get more 4x8 box trailers Make your one way available for in town.

John Nichols 
Rating:
5.0

I greatly appreciate you having a truck on such short notice on a Saturday. Thank you!!

Sherilyn Deaver 
Rating:
5.0

Customer did not leave a comment.

Rudys Herrera 
Rating:
5.0

A+

brandon furman 
Rating:
5.0

Customer did not leave a comment.

Mark Dalton  |  Overall Experience 
Rating:
3.0

I scheduled my pick up for after hours at 9:00pm. Upon arrival and going through the self check out and calling Uhaul it was determined this location did not put keys in the lock box for my rental. I had to reschedule for the next morning at 7:00am when they opened. Things went fast and efficient at this point, but lost the night packing the truck and delaying our move.

Ann Cooper 
Rating:
5.0

Customer did not leave a comment.

Gerardo Morales 
Rating:
5.0

Customer did not leave a comment.

Hutton Nguyen 
Rating:
4.0

The location is extremely understaffed for the weekend. It took me 30 minutes (maybe more) for the pick up and I had to wait in line at least 10 minutes to return the vehicle. A faster return process would be someone that receives the vehicle separate from the line where customers check out their purchases. Otherwise, the folks were very friendly and no other issues

Raj Panchapkesan 
Rating:
3.0

Dropped off after hours.

Zahid Khan 
Rating:
5.0

Customer did not leave a comment.

Darius Barrientes 
Rating:
5.0

Customer did not leave a comment.

CLAY BONNER 
Rating:
5.0

From the front desk to the service manager to the installer it was a great experience. They all were overly friendly, helpful and knowledgeable in the service I needed. Hitch wiring. Will use them again if ever needed

Armand Christopher 
Rating:
4.0

Customer did not leave a comment.

Rose Robinson  |  Overall Experience 
Rating:
2.0

Improve customer service staff and website

Nagarjuna Sagar Achanta 
Rating:
5.0

Excellent

Ma Del Socorro Ramirez 
Rating:
5.0

Excellent customer service. The truck was clean and well maintained. Definitely U-Haul is doing well.

Sergio Garcia Cortes 
Rating:
5.0

Customer did not leave a comment.

WILLIAM GREGORY 
Rating:
5.0

Drop off was a completely different experience. The location was clean, efficient, and everyone was friendly and focused on a great U-Haul experience.

Leonard Smith 
Rating:
4.0

Customer did not leave a comment.

Darrell Iselt 
Rating:
4.0

Customer did not leave a comment.

Phil Davies 
Rating:
5.0

Easy online appt. Service desk was friendly and prepared when we arrived at 7:30AM. Couldn't have been a better experience

CHARLES GINSKI 
Rating:
5.0

Great service.

Mike Oneal 
Rating:
5.0

Customer did not leave a comment.

Dan Makoske 
Rating:
5.0

Staff is outstanding, usually no issues either. The last trailer I rented had a brake issue, the brakes slammed hard when released and, in a panic, stop they would probably lock up.

Patrick Arnold 
Rating:
5.0

Just a quick note to tell you what great service I received from Luke. Very friendly and helpful. One of the best experiences I've had at U-Haul!

Derek Fletcher 
Rating:
4.0

Customer did not leave a comment.

JOSEPH RICHIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN ROBERTSON 
Rating:
4.0

More responsive to customer

SAL SCLAFANI 
Rating:
5.0

Customer did not leave a comment.

Gregory Mack 
Rating:
5.0

Nice it was so close to drop off.

jeanna Young 
Rating:
3.0

1. I had to drive to the location just to ask if there was onsite parking for customers because the phone was not answered (during business hours); so, I had to make an extra trip. 2. The first truck, assigned was in poor condition, the driver seat was not adjustable, I couldn't reach the pedals. 3. The driver sun visor was attached only by the fastener near the door, so it just flopped around - It was not a safe vehicle. 4. The location kindly gave me a different truck in good condition except the passenger door frame was bent where the window area of the frame should be flush against the truck so there was an open air-gap, and the door was difficult to open and close. All other interactions and aspects of the rental went very smoothly; the staff friendly and accommodating and the price affordable for our needs.

Melanie Swartz 
Rating:
4.0

Customer did not leave a comment.

Latoya Higgs 
Rating:
5.0

Customer did not leave a comment.

Tai Ta 
Rating:
5.0

Customer did not leave a comment.

Rob Holmes 
Rating:
5.0

Everything was perfect. Equipment was in great shape, easy to pull, and location and staff very courteous and helpful. Thank you!

Francisco Carvallo 
Rating:
5.0

Customer did not leave a comment.

Jesse Cabinaw 
Rating:
5.0

Customer did not leave a comment.

Justin Walpool 
Rating:
5.0

Customer did not leave a comment.

Sam Shihabi 
Rating:
5.0

Customer did not leave a comment.

Leonidas Vela  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

vishnu loyanapalli 
Rating:
5.0

Customer did not leave a comment.

TREVOR HOFFMAN 
Rating:
4.0

All good. Quick and organized check-in. Had to go inside when returning trailer. No one avaliable outside. Help said they were in training.

Daniel Saiz 
Rating:
5.0

Excellent customer service!

Gary Slocum 
Rating:
5.0

Katie is a great manager! She helped tremendously. Only hope employees such as her are rewarded and kept around!! Thank you again for great customer service

Jessica Pearson 
Rating:
5.0

I was definitely satisfied

Hadim Demba 
Rating:
5.0

Great experience and customer service.

TIMOTHY COLLIER 
Rating:
5.0

Customer did not leave a comment.

Willie Stanton 
Rating:
5.0

A

Ryan Tipton 
Rating:
2.0

Will never rent from U-Haul again

Shree Brown 
Rating:
5.0

Customer did not leave a comment.

Jeremy Botello 
Rating:
3.0

Customer did not leave a comment.

Tirun Ithamsetty 
Rating:
5.0

Customer did not leave a comment.

Jona Althaus 
Rating:
5.0

Customer did not leave a comment.

Reynaldo Soto 
Rating:
5.0

Customer did not leave a comment.

lennin beaujon 
Rating:
5.0

Customer did not leave a comment.

Jean Marc Leroy 
Rating:
5.0

All good

Ronald Janson 
Rating:
5.0

Customer did not leave a comment.

Briana Simmons  |  First Impressions 
Rating:
5.0

The manger/ owner was very help and helped me to get fulfillment

Runnette Howell 
Rating:
5.0

The only thing I would suggest to improve is to make sure the outside mirrors on the truck are clean and not smudged and streaked so badly. It looked like someone just wiped the dust of with a wet rag and left a lot of smudges still on the mirrors. It was hard to see through them. Since I was not going very far, I didn't clean them myself, but would have if I had had the truck for a longer period of time. It just shows how much you care about the customer.

Tom Hodnett 
Rating:
5.0

Customer did not leave a comment.

abdelkader suliman 
Rating:
5.0

Customer did not leave a comment.

Jean Marc Leroy 
Rating:
5.0

Everyone with whom I came into contact was friendly and helpful. It appears that U-Haul's procedures and processes for checking in, checking out, etc are not very easy to master and take the staff a considerable amount of time to navigate, but those at the Plano U-Haul did so as quickly as they could and didn't get frustrated. Just a pleasure to deal with.

ken TEAFF  |  Overall Experience 
Rating:
2.0

Keep doing what you are doing! You all are well trained!! Thank you for your service!!! George

George Vasquez 
Rating:
5.0

Awesome customer service

GUSTAVO MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

vinod kumar beriki 
Rating:
5.0

Customer did not leave a comment.

Grady Havens 
Rating:
5.0

Customer did not leave a comment.

Howard Fitzhugh 
Rating:
5.0

Nothing I was totally satisfied

Adrien Seixas 
Rating:
5.0

Phone greeting to reach live person too long of a wait. Use a menu for options like address, etc…

Irene Fincher 
Rating:
5.0

Katie is absolutely amazing. Ashe went above and beyond to helps me and was so gracious and patient with me.

Kelli Roberts  |  Overall Experience 
Rating:
5.0

Edgar has become #1 in customer service from the start. After that comes Clarisa (I think that's her name). Make sure the next customer understands the process of self-return, as well as using the app.

ELIZABETH Vargas 
Rating:
5.0

Customer did not leave a comment.

Denise Pullen 
Rating:
5.0

Customer did not leave a comment.

RICHARD WOODROW 
Rating:
5.0

Customer did not leave a comment.

Jay Dalayi 
Rating:
5.0

Customer did not leave a comment.

William Cloward 
Rating:
4.0

Customer did not leave a comment.

LaRue Johnson 
Rating:
4.0

Customer did not leave a comment.

Kevin McIlravy 
Rating:
5.0

Customer did not leave a comment.

firew nagash 
Rating:
5.0

Customer did not leave a comment.

Howard Fitzhugh 
Rating:
4.0

Customer did not leave a comment.

Jean Marc LEROY 
Rating:
4.0

Customer did not leave a comment.

Harvey Parmer Jr 
Rating:
3.0

I reserved my equipment 1 week in advance. 2 days prior, I received a phone call that my reservation was moved to another location, less convenient to me. The purpose and definition of "Reserve" means you are placing an item on hold for a given day and time. This was not honored. When arriving at the new location, we stood in the office for about 15 minutes. No one. We had to walk around and find someone. Once we did, all was good. However, I was asked for my ID again, even though I was asked to up load it previously. What is the purpose of pre checkin, only to have to do it all over again?? Return was very easy. We just pulled in and dropped it off.

Gregory Luptowski 
Rating:
5.0

The lady who helped me was very nice and helpful. I would highly recommend this location to a friend.

Donald Hinton III 
Rating:
3.0

Customer did not leave a comment.

Inayath Mohammed 
Rating:
5.0

Great service 👍

Juan Carlos Rodriguez 
Rating:
5.0

The only complaint I have is the lady that was helping me when I was picking up my reservation for a 20 foot moving truck. She said the truck had a full tank of gas, it didn’t. It had 3/4 of a tank of gas. I’m pretty sure if I would’ve been a black male she would’ve said oh it has 3/4 of a tank of gas which would have been the truth. Meaning if I would’ve returned it with 3/4 of a tank of gas she would’ve charged me for the other 1/4 tank of gas which would basically be stealing from the customer because the customer turned in the vehicle at the gas level the customer received it at. I just thought that was a little suspicious or odd that she would say it had a full tank of gas and it didn’t. Fortunately for y’all, I will be using this location again because it is the closest location to me and very convenient. Just seemed like she was a little racist towards me, not that she was. That’s just my thoughts. If it doesn’t have a full tank of gas say so, if you’re not sure, go verify how much is in the vehicle. Overall I would say, very good experience except for what I mentioned. The truck was clean, well-maintained, drove easily. Whenever I am in need of moving supplies or the moving truck, I will definitely be back. Just make sure you’re giving your customers accurate information which includes how much fuel is in the vehicle so they know what they can return it at and not be charged for extra fuel

JASON GANNAWAY 
Rating:
5.0

Customer did not leave a comment.

Felicia Silvas 
Rating:
4.0

Customer did not leave a comment.

William Snyder 
Rating:
5.0

Customer did not leave a comment.

Amber McCree 
Rating:
5.0

Amazing customer service. I’ve always rented my Uhauls here and they always are extremely nice. Brian M was amazing and Chris who took care of me in the return line was extremely nice I will continue to rent from here always.

heather gantt 
Rating:
5.0

Customer did not leave a comment.

Robert Wood 
Rating:
3.0

I would like a phone call to discuss the terrible experience we had with this shipment. Our crate was lost for a few weeks and it was a HUGE inconvenience for us as we had hired people to come unload it once we were told it had arrived. Way too much to information to include in an email Please call me at 469-585-1817

KIMBERLY REED 
Rating:
5.0

Customer did not leave a comment.

william Calderon 
Rating:
5.0

Customer did not leave a comment.

nathan strayhorn 
Rating:
5.0

Customer did not leave a comment.

Alec Roeting 
Rating:
5.0

Customer did not leave a comment.

Latoya Burg 
Rating:
1.0

When I tried to turn in the trailer in Winnsboro, the location was closed, and it appeared the operating hours were random. Clients were directed to call for an attendant.. I called and was hung up o\n!!! The next day I went to the location and found it closed. I called the number, several times to NO AVAIL. I eventually removed the trailer from my truck hitch after a great deal of effort. Most people cannot lift the front of the trailer. A roll-up hitch with tire or pedestal would be extremely helpful.

Lonnie TURNER 
Rating:
3.0

Because the young girl at front desk was not at all friendly and seems like made fun of me , there were other 2 women present too but this one was had very bad attitude

NEETI MARWAH 
Rating:
2.0

I called the day before about renting a truck asking if I needed to reserve one and was told there were ample trucks and should be no problem to rent one. When I arrived, I was told they had an unusual demand and had no trucks available. I had arranged for friends to help me move out furniture within a small window of time and did not have time to find a truck elsewhere. I don't understand why I was not encourage to reserve a truck when I first called. I rented a van which didn't suffice for the amount of furniture we needed to move.

Karen Schlosberg 
Rating:
5.0

Customer did not leave a comment.

Sally Ngo 
Rating:
3.0

Customer did not leave a comment.

DEMEISHA ORGAN  |  Overall Experience 
Rating:
4.0

The worst experience I've ever had The passenger side mirror is too loose that while driving it is tilting away to otherside, I missed couple of close crashes while taking exit on US-75 my heart rushed like anything. I kept asking my friend to hold that mirror how come this is fair, paying for U-Haul and holding the mirror The ignition keys are not original keys those are some replica which are tough to turn on the knob of ignition and take it off from it after turning off Overall this was a worse experience I had with this It's not even a penny worth U-Haul you have given me on my reservation I literally paid for it and raised my anxiety while passing through exits.

GOPI CHAND BOYA 
Rating:
5.0

Customer did not leave a comment.

Wasi Uddin Ahmed 
Rating:
5.0

Customer did not leave a comment.

Rob Grieshaber 
Rating:
5.0

Customer did not leave a comment.

Arthur Taylor 
Rating:
4.0

Customer did not leave a comment.

Dale Goss  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

dajaun norris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivey Rawson  |  Overall Experience 
Rating:
5.0

If there was a way to make signs and broadband you guys I would do it. We need shirts and inflatable man U-Haul signs everywhere.

dajaun norris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wade Bray  |  First Impressions 
Rating:
5.0

Thank you!

Ricardo Sandoval   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donetta Clark  |  First Impressions 
Rating:
5.0

Great customer service!

Maria Montano  |  Overall Experience 
Rating:
5.0

Quick, easy, & efficient!

RICHARD COOK  |  Overall Experience 
Rating:
5.0

It's also very nice that there is a "restroom" within the Storage Room area. Most Self Storage facilities do not provide this. It's a great feature.

Thomas Bork  |  Overall Experience 
Rating:
4.0

Should be 24 hour access. I have a concern about what if someone were to lose their swipe card inside the facility and there was an emergency - how would they get out? They would be trapped. Could they use a PIN like the last four of the cell number?

Richard Ryan  |  Overall Experience 
Rating:
5.0

Great people

SABRINA SABO  |  First Impressions 
Rating:
4.0

Well they towed my truck and wouldn’t give me back my truck even though I still had 3 days on it was forced to move my stuff to a storage but the workers where helpful and understanding

Albulen Sulejmani  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

elizabeth mcfarland  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

billy hamilton  |  First Impressions 
Rating:
5.0

All Customer Services was on point.

Takiyah Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanh Pham  |  Overall Experience 
Rating:
3.0

Decent place. I was a little mad and upset about the move out. I paid $180 on the 5th if August and I moved out the 10th and they will not prorate and give me my money back for the rest of the month. It’s very sad witb a company so huge and they can’t afford to do prorate. Wouldn’t recommend on that fact alone

Christa Dhaliwal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pamela Bolton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris pearson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kamira Randeree  |  First Impressions 
Rating:
5.0

The employees in this store are very friendly, they make sure to help you with all your concerns. I don't speak English, they took the time to patiently assist me. Thank you. I recommend them.

jenny morales  |  First Impressions 
Rating:
5.0

Great staff!!! Very professional, clean storage yard and great access

Craig Renfro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roxanne Sanchez  |  Overall Experience 
Rating:
5.0

Nice and helpful staff.

kea westbrook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Holland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Holland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Crain  |  Overall Experience 
Rating:
5.0

On 4/29, there was an issue with the sliding door to access 2105, it was locked and would not open. My son had planned to clear the unit that afternoon, but could not access, because of this, we were unable to clear the unit until the next month, which meant another monthly charge.

ANDREA ROGERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deloris Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy Haggerty  |  Overall Experience 
Rating:
5.0

There was some confusion about getting into the building after hours. The check-in email didn't provide instructions on which keypad to use to check in and then unlock the loading dock door.

Willie Chalmers  |  Online Move In 
Rating:
3.0

Moving was great and all but when i followed the link when i got my one way trailer and one month free storage unit it charged me . But thanks to noah got me set up great

Mark Wright  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Clarissa Shelton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA MUSICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria flores  |  Overall Experience 
Rating:
4.0

It was too expensive for such a small storage. Other locations has better prices but I booked online and thought it was closer to my residence . Will not book here again. It cost over $270 just to book a storage: 10” 10 for 6 weeks ,however the storage was so small compared to the same 10”10 I had booked in Dallas for $100, it’s a shame .

ISABELLA MOCHIA  |  Overall Experience 
Rating:
4.0

Very smooth process Ruth (Redmond?) was amazing, explained everything very well Technology was not too challenging It rained and there was gross standing water where the key drop off was located :( Also, I think the float for the fuel gauge is sticking because the fuel needle stopped moving down after 3/4 tank so concern about running out of gas.

maureen downing  |  First Impressions 
Rating:
2.0

Wasn't provided the crucial information from 1st rep I setup storage that I needed to pay an fee of 10$ for extended access to storage that lead to be not being able to access my unit to unload truck and load into storage. Had to leave my storage truck without unloading and find additional help the next day and drive 1hour each way to drop off help and to turnaround and do it over. General manager Zane only gave me 1additional day on truck rental. No discount on truck for the rep not providing this crucial info about fee for access that lead to all my inconvenience. Very very disappointed in a resolution to correct their error or show that they value you as a coustomsr

Lisha Hunt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN HAMILTON  |  Overall Experience 
Rating:
5.0

Good experience, great price, no complaints at all.

alexander schafer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN STOBAUGH  |  Overall Experience 
Rating:
5.0

The staff was wonderful.

Cynthia Vaughn  |  Online Move In 
Rating:
5.0

Good Job

CHARLES PATRIDGE  |  Overall Experience 
Rating:
3.0

I woke up this morning to find that I had received 5 emails from the hours of 2am-7am about completing this survey. Are you happy now?

Jake Morris  |  First Impressions 
Rating:
1.0

It started with an email at the Los Rios location along with a phone call to Plano Police Crime Stoppers. Therefore if Matthew is a General Manager he failed the corporate office by taking advantage of an emergency situation when he knew about my mother being raped inside of Medical City of Plano. I walked in on them discussing IT early one morning when I dropped off in a 2008 White Cadillac license plates MRR 5500. I was charged $150 plus $39 to get my items out of the storage when the situation could HAVE BEEN RESOLVED when Ashley was there. She even told me that they was in there stealing money from the register as they was using my "personal" money out of my bank account by using Google/Apple Pay. I deposited my retirement funds in a Frost Account with Joe Lemon when I was a contractor with BearCom. Ian was also aware just as well as Mike Guthrie from Ray Huffines. From what I understand, those are their kids when Guthrie rode with me to go to Service King in July.

Temkia Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blejon Johnson  |  Overall Experience 
Rating:
5.0

Ian was very polite & extremely helpful.

Barbara Ray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blejon Johnson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

tyler leBaron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK LEON WINTER  |  Overall Experience 
Rating:
4.0

Storage unit was dirty.

Gaurav Singla  |  First Impressions 
Rating:
5.0

Most U-Haul facilities I have dealt with are poorly run and understaffed. This one is superior to others. If corporate would fix the software, your jobs would be easier.

Edward Lindsley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mo Kasem  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett Deardurff  |  Overall Experience 
Rating:
5.0

I was in a bind and the staff helped me with a solution that didn't charge me anything extra. They were very informative and helpful.

Ashley Ortega  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margelyn Sanchez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Behzad Jahanshahi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla Thornton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanell Pingrey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beunka Black  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armon Freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neekita Salehjee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felix Winesberry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felix Winesberry  |  First Impressions 
Rating:
2.0

The car I reserved was not there. And then the uhaul guy told me the car is not in service because the tires were blown. So I had to wait for a car to be cleaned and ready bc my car wasn’t available. It added a lot of extra time to my check in process and it was very frustrating

Stefani Doyle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANMUKHS VEERA VENKATA SAI NIMMALAGADD  |  Overall Experience 
Rating:
5.0

The people was very helpful and friendly

Roldan Pacheco  |  Overall Experience 
Rating:
5.0

Great management team during my use of this storage facility.

carmiele wilkerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEKERRYO STERLING  |  Overall Experience 
Rating:
3.0

The staff was very helpful. What I would have liked is for the rent to be prorated to the amount of days I had my things in storage. The rent is paid in advance. I only used the facility for a week of the last month.

Irene GutierrezTomlinson  |  Overall Experience 
Rating:
3.0

I will come when I have access to a car. Sorry for the inconvenience. Probably next week

Donna Polon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN FERRARIS  |  Overall Experience 
Rating:
5.0

The associate Trinity that helped me was great! She was nice and friendly. She went above and beyond walking me around to show me different sizes of the storage I would need. Even the manager on duty was great! U-Haul was last stop with shopping around comparing prices for storage units and I’m so GLAD that it was my final stop because the team was amazing.. I left the store feeling like a valued customer. Last but not least, upon leaving I had to place my lock on my storage. It was a older Hispanic gentleman that works there he was walking around outside. He saw that I was having a hard time with placing my lock in for first time he even came over and helped! 10 out of 10 I definitely recommend this location.

Demetrice Davis  |  First Impressions 
Rating:
1.0

Staff made certain representations with no intent in following through with them. Wasted my time!

InvestRE LLC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrance Tate  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ronald Dasher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tronica Stewart  |  Overall Experience 
Rating:
3.0

Had problems getting gate entry card and getting a storage unit that was empty.

Kenneth Rafanan Sr  |  First Impressions 
Rating:
5.0

Staff was always kind and willing to help. The storage unit was awesome and spacious for all of my things.

Allie Anderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Regan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Polon  |  First Impressions 
Rating:
1.0

I signed up online for a 5x5 unit but they did not have any when I got there so the the agent stated they would give me the next size up for the same price. Then later after making me the representations and promise to me she called me to say not going to respect the agreement she made to me. I am requesting that they be held to the promises and agreement made to and with me.

InvestRE LLC  |  First Impressions 
Rating:
5.0

The girl who helped me was absolutely amazing!

William Rhea  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica Swartz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zoher Sitabkhan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Williane Bobo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENDA BRADSTOCK  |  Overall Experience 
Rating:
1.0

They didn't give me my first month free initially. And overcharged my credit card. When I discovered it at the point of sale they said they would refund my credit card. I haven't gotten the money yet. In the meantime they charge the $15 late fee and reinstated the original first month monthly charge. I tried to give a little bit of leeway because the guy who checked me on was being trained. But it is hard when it affects my finances and credit rating. The next thing I know they're going to repossess my furniture. I tried to call them and I had to go on hold for an hour and they said I was in the wrong department and I would have to go on hold for another hour. I don't know how U-Haul can get away with this but I do know that I will never ever use them again and I will also tell everyone I know and post everywhere that I know online about the shoddy service that I received. There was a few other details like they tried to put me into a double decker unit. The unit I actually got I didn't complain about even though the door was half size and it created more effort and moving in. Today nobody seems to care about the customer. I get the impression that their job is just a hobby and the customers just a nuisance. One more thing. The truck that I rented was under a quarter tank of fuel. I don't know why they can't fill it up so I don't have to go to a gas station out of my way rather than one on the way to my destination.

John Regan  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Scott McMillan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Veronica De la rosa estrada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMEN BARBOZA HERNANDEZ  |  First Impressions 
Rating:
3.0

Everything operation wise was great however when I went to drop my truck off I was told that I would not get my gas credit that I was promised at my initial location. I am unsure why there is disconnect and I may have just wasted my money all because no integrity was upheld.

STEPHANIE MARTIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Regina Makukutu  |  First Impressions 
Rating:
5.0

Very friendly staff and professional

moses ogundunmade  |  First Impressions 
Rating:
5.0

I have chosen this UHaul location for many purposes over the past 10 years; in-town truck moves, one-way trailer moves and most recently I rented a storage unit at this location. The unit was very easy to access, controlled entry to units was very secure process. The available access hours are convenient. The unit was clean & dry. The employees at this location are friendly, knowledgeable, and efficient.

Karen Cruz  |  Overall Experience 
Rating:
5.0

They were so helpful helping me get the right size unit.

Lynda Girard  |  First Impressions 
Rating:
2.0

No tiene elevadores y los pasillos son bien angostos

Veronica De la rosa estrada  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOHARAM EPTING  |  Overall Experience 
Rating:
5.0

Great service very clean site and emoyees were very polite and professional

Yolanda Campbell  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Tara Smith  |  Online Move In 
Rating:
5.0

Great customer service

STANLEY EWING  |  First Impressions 
Rating:
5.0

I had a great storage experience thanks guys

Earanetta Archie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lukman Oshunkoya  |  Overall Experience 
Rating:
5.0

Matthew runs the team with the competence of a well oiled machine and the service of a favorite shop. I couldn't have asked for a better experience.

john Outler  |  Overall Experience 
Rating:
5.0

La señorita fue muy amable Gracias

Guadalupe Alcala  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry Lejay  |  Overall Experience 
Rating:
5.0

This survey was in spanish?? But everything was excellent. Thank u

ERIN BUCHHOLZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Lauriano  |  First Impressions 
Rating:
5.0

During a very stressful move, everyone at this location was so very helpful, professional and very knowledgeable. A BIG THANK YOU to April and Eric who's help navigating the storage, truck rental and every question and concern we had relieved all our stress! Thank you !!!!

Nicole Simonian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TE Hollowell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ransom Nyamaharo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kahari Gant  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

john Outler  |  First Impressions 
Rating:
5.0

April was instrumental in her assistance. She went above and beyond. She is a huge asset to your organization!!!

Ricardo Cervantes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Brooks  |  Overall Experience 
Rating:
4.0

they should have informed me to make a reservation to unload my u-box.

Mark Dintinger  |  First Impressions 
Rating:
5.0

Nice customer service and great attitude from personnel

Jonas Martinez  |  First Impressions 
Rating:
5.0

The staff was amazing.. Especially April!! Matt and Ivan were so helpful! The entire place was super clean.. I was really impressed. When i opened the unit i could tell it was cleaned with Fabuloso.. So great! Thanks guys.. Ur the best!!

ERIN BUCHHOLZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice Brown  |  Overall Experience 
Rating:
5.0

Although I was disappointed that my advanced booking could not be found, it was not their fault and they could not have handled it better. Thank you April, Eric and Matt for your friendly, efficient and prompt handling of the situation. Ivan Kahn

IVAN KAHN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron Sides  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIA MOREHEAD  |  Overall Experience 
Rating:
1.0

Too high , not understanding, the new manager is rude and she don't care about the struggle of other families Plano Texas is all for that they can get out of folks !

Patricia Myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamarcus Pouncy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shawnae Rice  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda Chambers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Talen Hocine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMEER CHIKHALIKAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor Pearson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS BATES  |  First Impressions 
Rating:
5.0

Except for access to the storage area where the gate would not work and we had to go get help that was the only problem but they quickly fixed it

Connie Newport  |  Overall Experience 
Rating:
3.0

I was told that I had 24 hour access to my storage. When I came after hours there was a truck parked in the Gateway.

Dennis Lockhart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blair Tavenner  |  Overall Experience 
Rating:
5.0

Great service

TE Hollowell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakesha Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priya Varghese  |  Overall Experience 
Rating:
2.0

Horrible local stores on-site customer phone service. Called multiple times, long, LONG, waiting, then intentional hang-ups. So frustrating.

GUILLERMO BELMONTE  |  Overall Experience 
Rating:
1.0

I had terrible experience at this location. Someone screwed up my rental from the beginning and I had to continually go back to the location monthly to have my bills adjusted. Some staffs were downright rude and without looking at the account concluded that I owed. Soooo glad I'm done with this nightmare

THOMAS ODUAH  |  Overall Experience 
Rating:
5.0

Very helpful and understanding, as well as efficient. Overall Great service.

alexander coleman  |  First Impressions 
Rating:
2.0

Only problem the unit leaks when it rain. Had the unit 10 months. Noticed it a few months ago. I notified the personal and also showed workers They were understanding and I provided pictures The manager is informed and told me to gave the pictures to him and he would do a claim for me

JERRY MEADOWS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mbayang Badjan  |  Overall Experience 
Rating:
5.0

Paul was friendly and very helpful. Overall this was a good experience. The staff was all in uniform which refreshing to see now a days. Keep up the good work.

william moore  |  Overall Experience 
Rating:
1.0

NO ONE EVER ANSWERS THE LOCAL PHONE NUMBER BE IT IN SAN DIEGO, WHERE I MOVED FROM TO PLANO, WHERE I LIVE NOW AND I'M NOT THE ONLY CUSTOMER THAT COMPLAINED ABOUT THIS!!! SO FRUSTRATING

Sonia Little  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRIGITTE NORRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIA MOREHEAD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Batzing  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Matthew Butler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Erling  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cicely Thomas  |  Online Move In 
Rating:
5.0

Very good service!!

Roger Turner  |  First Impressions 
Rating:
5.0

ALL EMPLOYEES VERY FRIENDLY & PROFESSIONAL. FACILITY EXCELLENT ! BILL OVERMAN Dallas, Tx

WILLIAM OVERMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabine Allou  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Batzing  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Priya Varghese  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe Muro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Muro  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tshea Cisse  |  Online Move In 
Rating:
5.0

Staff was very helpful and friendly!!

David Erling  |  First Impressions 
Rating:
5.0

I always have a great experience at this Uhaul Facility. Everyone is so nice and helpful!!

Lilibeth Reodica  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Sign-up process is easy and convenient. It is somewhat difficult to get a hold of someone over the telephone.

BRANDON NORWAT  |  First Impressions 
Rating:
5.0

stay to course, doing good

WILLIAM OVERMAN  |  First Impressions 
Rating:
2.0

Branch or general manager never responded to any of my communication via, voice mail, text or email. Was disappointed. Had storage there for 2.5 years. Needed a few extra days to get my stuff out. Was never late on payments in fact was early most the time.

Mary Dains  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy L Williams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

janice cary  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFERY UITTO STEFANIC  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIC STEPHENSON  |  Overall Experience 
Rating:
4.0

System went down and was frustrating but employee did best he could with bad situation. Seemed to actually care.

Matthew Butler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanie Norwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron Kamenicky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK CARTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Hamilton  |  Overall Experience 
Rating:
5.0

Every is very professional and the facility is always super clean. I will use this Uhaul facility again if the need arises. When i closed out my account the guy that helped me was so nice. I am sorry that I did not get his name.

Nina Janise  |  Overall Experience 
Rating:
5.0

All personnel friendly and extremely helpful.

FRED BARON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Hamilton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anissa Nelson  |  Overall Experience 
Rating:
5.0

Thos location has very accommodating and helpful staff. Follow through was excellent.

Theresa Stewart  |  Overall Experience 
Rating:
5.0

The staff is always helpful, love this place

SABRINA SABO  |  Overall Experience 
Rating:
5.0

Team is always helpful, love this place

SABRINA SABO  |  Overall Experience 
Rating:
5.0

Fantastic and expeditious service!

TERESA GUILLEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SABRINA SABO  |  First Impressions 
Rating:
5.0

Love it!

Juliana Souza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Milton  |  Overall Experience 
Rating:
5.0

The staff was absolutely helpful. I asked for assistance loading my motorcycle out of the back of my truck.. the person behind the counter said Give Me 2 minutes I will come out and give you a hand. You cannot ask for better customer service than that.

SQUIRE FISKE  |  Overall Experience 
Rating:
2.0

Manager was not helpful at all, I only found one employee who was willing to assist me. My storage had a lot of bug in there. Thank Goodness I took my stuff out of that facility’.

Samanta Harrington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorenzo white  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric vanGoethem  |  Overall Experience 
Rating:
5.0

You have a GREAT team who helped me out during a bad situation. I appreciate everything you guys did for me.

MONICA AVILA  |  Overall Experience 
Rating:
1.0

As of 9/5/2020. Doing business with this company was the worst experience I've ever had unfortunately. I paid for the storage unit 1973. I rented a uhaul truck. I paid movers to put my items in storage unit 1973. After getting to the unit with a truck load of iitems. The worst thing ever, NO ONE REMOVED THE UHAUL COMPANY LOCK. SO, I WAS LOCKED OUT OF USING UNIT 1973 FOR WHICH IT WAS PAID IN FULL WITH THE EXTRA 10.00 FEE TO HAVE ACCESS TO THE UNIT FOR 24 HOURS A DAY. I HAD TO PAY MY MOVERS FOR AN INCOMPLETE JOB BECAUSE THE UNIT 1973 WAS NEVER AVAILABLE TO ME AFTER IT WAS PAID FOR.

Jo Mcleod  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Petties  |  Overall Experience 
Rating:
5.0

Excellent manager. He was visible, always working, accommodating, and responsive if you had a problem. I don't know his name but he is about 5' 10", slim, slightly built and looks really young (tatoos? -- not sure) He was in the office...he was great.

Jennifer English  |  Overall Experience 
Rating:
5.0

Great location and great team

Larry Witcher  |  Overall Experience 
Rating:
2.0

The unit I originally rented was determined by management to be unavailable. Since I was out of town, and not able to move the contents, UHaul employees moved the contents. Unfortunately, the contents were moved to a second story building with no elevator. At the time I was 79 and preparing for hip surgery. I was not advised that this would be the new location. Further, when I returned, the lock had been changed and I was unable to get into my unit. Eventually, the key was found. In addition, the building has no interior signage indicating the location of the second floor units and there is not access from upstairs hallways to other hallways on the second story. Really a sad situation. While the front desk employees were sympathetic, no one offered any help or any apology for what was a major screw up.

patricia saari  |  Overall Experience 
Rating:
5.0

Fine facility

mansoor yari  |  Overall Experience 
Rating:
5.0

Everything was so smooth and easy. Thank you. We will see you soon.

Larry Witcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE WRIGHT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tim Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Stroud  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SABRINA SABO  |  Overall Experience 
Rating:
5.0

Very pleased with the location - very handy. Space suited my needs, price quite satisfactory and the hours of accessibility very convenient.

WILLIAM HECKEL  |  First Impressions 
Rating:
5.0

The man was very polit6and friendly during this time with the covid19 and willing to do whatever he could putting his health at jeopardy

Alphonso Davis  |  First Impressions 
Rating:
3.0

I rented a 10x8 unit-told the rep on the phone that I was moving my 91 yr old dad out of asst living and what we would be moving- only to find out AFTER we got your moving truck there that the unit had 28” door & the sofa would not go through! This morning I’m looking desperately for another storage space!! This after an exhausting day of getting e everything moved out ! The office staff however was great=

Pat Drenowatz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ishaan Sethi  |  First Impressions 
Rating:
5.0

I could be mistaken but I believe the GM name was Jordan. He was very helpful, happy and super funny! On 3/6/20 him and the other employee made my moving day bearable and a thousand times better. Also a customer came in about the brakes on the truck, claiming your company was trying to give her a truck with brakes not working. She was OVER THE TOP rude and Jordan still smiled at her and never once became unprofessional with her. I normally don’t leave comments but as an Area Manager in the restaurant industry, I know praise should be recognized when excellence service is given.

Edith Montgomery  |  First Impressions 
Rating:
2.0

I came to close out my units the next day. One day late and the insisted in charging me for the two months. I have been a customer there for twenty years. Very rude and not helpful at all. would not r

RITA ALBRIGHT  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. Easy drop off. Spacious area in front of storage unit for loading/unloading the truck.

david taylor  |  First Impressions 
Rating:
5.0

Quick service, took little time to register for the truck and wait time to have it brought to front was minimal.

gordon hoki  |  Overall Experience 
Rating:
5.0

Have used the Plano Pkway location a couple of times and the staff is professional, friendly and very knowledgeable about their services and products!

norma miller  |  First Impressions 
Rating:
5.0

it 's clean and the sales person was very helpful

Linda Brooks  |  First Impressions 
Rating:
5.0

impressed on how clean, maintained, and professional everyone was. Quite honestly, the experience changed my impression of UHaul.

MiKe Paasch  |  Overall Experience 
Rating:
4.0

The facility was great and served my needs, however, I did find it to be very overpriced.

Bobbye Greenlee  |  Overall Experience 
Rating:
5.0

Great

Juan Jimenez Colon  |  Overall Experience 
Rating:
2.0

I am providing a 2-star and not 1-star because I do like the facility, however the way U-haul has designed the drop off we got trapped inside the gates and had to wait an hour before we were let out.

Traci Monsour  |  First Impressions 
Rating:
5.0

Awesome service!

Leslie Reuter  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and made you feel welcomed. Jordan was fantastic . Will use them again for sure

Elsie Green  |  Overall Experience 
Rating:
5.0

Friendly staff and clean facility.

Leslie Reuter  |  First Impressions 
Rating:
2.0

We stood in line for over an hour to pick up my truck, I had reservations for over 30 days. Was told we could get drop off location chafed when I moved, it was still 25 minutes away.

Pamela Robison  |  First Impressions 
Rating:
5.0

I believe the manager's name that helped me was Ashley. She was incredibly patient and helpful:). Thank you!

Rhonda Armour  |  Overall Experience 
Rating:
5.0

Very fast and kind and helpful was very impressed. This was the best customer service at this location I've had. Thank you Jordan and Paul was great

Elsie Green  |  First Impressions 
Rating:
5.0

Thanks for your services

MIguel Lara  |  Overall Experience 
Rating:
5.0

Awesome staff!

Anne Thomas  |  First Impressions 
Rating:
2.0

When I called to make arrangements for storing my furniture, I was promised large storage units on the ground floor...when the moving van arrived, no large ground floor units were available. 😠

linda swindell  |  First Impressions 
Rating:
5.0

Excellent service. They accommodated my every need and were quick to respond to issues that arose from changing circumstances. 10/10

Michael Lewellen  |  First Impressions 
Rating:
4.0

I would use them again!

TRISH DANIEL  |  Overall Experience 
Rating:
5.0

Very good service. Had an unexpected need for storage, so the rent a truck ,get free month was perfect! I've had to use 3 different uhaulS in the past 6 months. Everyone was great!

JACKIE CALDWELL  |  Overall Experience 
Rating:
5.0

Helpful and professional staff and a painless process. Will definitely use again!

Shawn Cochran  |  Overall Experience 
Rating:
5.0

Great experience moving from Florida to Texas.

Laura Garcia  |  Overall Experience 
Rating:
5.0

T

Grant Harrison  |  Overall Experience 
Rating:
5.0

At this location I was always happy with the service and hospitality. The storage was reasonable and handy. I use U-Haul for all of my moving requirements.

Stu Dickson  |  Overall Experience 
Rating:
4.0

The delivery Lady (Nita) was exceptionally kind and accommodating. Kathy

Kathy Burbidge  |  Overall Experience 
Rating:
5.0

Everyone was helpful & polite. I will use Uhaul again & refer a friend.

Veronica Taylor  |  First Impressions 
Rating:
1.0

You lost my pods in your warehouse and I had to reschedule movers and delivery

Johnathon Little  |  Overall Experience 
Rating:
5.0

Great

Roslyn Ellis  |  Overall Experience 
Rating:
4.0

If you could have more lights around the outside of the storage, that would be great!! Or even inside, but the service was wonderful and I enjoyed a full year of service. Thank you so much!

Guillermo Desiderio  |  Overall Experience 
Rating:
5.0

We had one incident where we had trouble with the combo lock on the outer door. Staff immediately let us in and fixed the door. Facility was always clean, well lit, and staff always very helpful.

karen bateman  |  Overall Experience 
Rating:
5.0

good

Jesu Ruban Antonysamy  |  Overall Experience 
Rating:
5.0

I am extremely satisfied and surely recommend this place to all of my friends. Keep it up guys :)

Suvit Sinha  |  Overall Experience 
Rating:
5.0

Very pleased with this facility.

Russell Shelton  |  Overall Experience 
Rating:
1.0

We were charged fees for dollies, pads, cleaning fees and 2 days of use but the dollies and pads were our own personal equipment which has not been returned and the truck was taken so we didnt finish

Pamela Hamilton  |  Overall Experience 
Rating:
5.0

I got the delivery before the scheduled date, I got the uhaul support. It was a good experience.

anirban chaudhuri  |  Overall Experience 
Rating:
5.0

If I were a petty man, I would change my rating to poor, just for forcing me to write this comment. How about you make this part optional and ask a few more specific questions.

Jeff Anderson  |  Overall Experience 
Rating:
5.0

You helped me when i needed it most. I had no place to live and stuff to store. I will be forever grateful. Thank you!

Karen Hicks  |  Overall Experience 
Rating:
5.0

Very helpful and friendly!

Patricia O'Neal  |  Reservation 
Rating:
5.0

The counter help was as good as it gets. The equipment was great. I always enjoy doing business with U haul.

Stu Dickson  |  Reservation 
Rating:
1.0

Never was notified that my box had arrive and it was sent to the wrong Uhaul location. What is the point of the guarantee if you don't honor it!

MELISSA KOGLER  |  Overall Experience 
Rating:
1.0

Website completely incorrect -no 1,200 SF but 1,200 cubic feet. Staff is completely clueless as to this issue. The person with an "Owner" name tag had no idea the difference between SF or cubic feet.

TRACEY HILL  |  Reservation 
Rating:
1.0

Worst customer service I have ever experienced. Have left multiple messages for management to address issues with rental, but no satisfactory resolution

Daniel Gutschenritter  |  Overall Experience 
Rating:
5.0

It was my first experience with self-storage and was great.

Jeovanny Bezares  |  Overall Experience 
Rating:
3.0

Staff was friendly. Only problem was our ubox was not ready for pick up even though we had confined 3 times including the morning before pick up appointment.

Clay GARWOOD  |  Overall Experience 
Rating:
5.0

waiting was short good help unit was clean and easy access in and out for items, I used the cooled storage's unit and work fine.

Don Mitchell  |  Overall Experience 
Rating:
5.0

Thanks

SHANE BOSHART  |  Overall Experience 
Rating:
1.0

People that complete the paper work, had it wrong for 3 months in a row.

LaParis Barnes  |  Overall Experience 
Rating:
2.0

No one in the office, had to go find employees more often than not. The access gate was blocked by returns every time I was there. when I moved out I was met with an unprofessional and rude employee

Mary Ryals  |  Overall Experience 
Rating:
5.0

U-Haul kept my things in tact well-preserved for 4 years and when I moved out they was very courteous very nice.

JAMIKO MCGEE  |  Overall Experience 
Rating:
1.0

the side of the door was damaged allowing vermin inside. Also the door wouldn't open we were told multiple times we would hear from maint. but never did

LYNAIRE STACKHOUSE  |  Overall Experience 
Rating:
5.0

Brandon was great to work with and very helpful

David Chamberlain  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

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