Customer Reviews for U-Haul Moving & Storage of Plainfield

3,264 reviews

11238 Rte 59   Naperville, IL 60564
(111th and Route 59 approx 6 miles south of Ogden Ave Route 34)

(630) 904-6625

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(630) 904-6625

11238 Rte 59
Naperville, IL 60564
(111th and Route 59 approx 6 miles south of Ogden Ave Route 34)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ken Stride 
Rating:
5.0

Super helpful staff!!

Holly Riordan 
Rating:
5.0

Customer did not leave a comment.

scott bartel 
Rating:
3.0

Customer did not leave a comment.

Kimberly Murray 
Rating:
5.0

Customer did not leave a comment.

Kristen Kucharski 
Rating:
5.0

Customer did not leave a comment.

Brian Scopa 
Rating:
5.0

Customer did not leave a comment.

J A DiBartolomeo 
Rating:
5.0

Customer did not leave a comment.

Judith Schuler 
Rating:
5.0

Customer did not leave a comment.

Richard Tronolone 
Rating:
5.0

Customer did not leave a comment.

Antoine Wooten 
Rating:
5.0

Truck was old and seemed to struggle.

mike MONGELLO 
Rating:
5.0

Customer did not leave a comment.

Robert Booker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Oliver 
Rating:
5.0

Customer did not leave a comment.

ELISEO VARGAS 
Rating:
5.0

The guy who helped check us out was amazing! Wonderful customer service.

Hina Musali 
Rating:
5.0

Customer did not leave a comment.

Michael Gauthiere 
Rating:
5.0

Customer did not leave a comment.

Daniel Lipscomb 
Rating:
5.0

Customer did not leave a comment.

Daniel Burmeister 
Rating:
5.0

100% satisfied. Mike went above and beyond to set my car up to properly put my nrw camper.

ROBERT MAYTON 
Rating:
5.0

Every thing went just as planned. Very pleased. 20 ft. Rented 26 ft two weeks earlier. Same results. Happy customer.

Ron Bradford 
Rating:
5.0

Customer did not leave a comment.

Kimberly Johnson 
Rating:
5.0

Painless check in and check out.

Steven Niggins 
Rating:
4.0

Customer did not leave a comment.

Rachel Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kris Lang 
Rating:
5.0

Staff is easy to work with and helpful.

Kris Lang 
Rating:
5.0

Your app didn't work again. Luckily the guy who checked me out told me that it's not uncommon and what to do.

Robert Goodwin 
Rating:
5.0

could not ask for a better person than mike he did a good job putting on my hitch, started early and finished fast and a good job everyone if you need a hitch or anykind of something cal mike at uhaul he will take care of you. Lets tell uhaul mike needs more more for his service, oh by the way met mike until now

Rick Parini 
Rating:
5.0

Customer did not leave a comment.

scott bartel 
Rating:
5.0

Customer did not leave a comment.

OLADUNNI BOLADALE 
Rating:
4.0

Customer did not leave a comment.

Rachel Miller 
Rating:
5.0

We tried to do on line and had issues could not complete kept taking us back to first page

Gerald Ford  |  First Impressions 
Rating:
5.0

The store facility was great except for extreme cold. Weather had trouble opening the lock and was told to go and get one of those blow torch hot things so I can open the pad lock pad well if I’m storing my stuff at that facility you guys should have that available so people can get in and out without any trouble due to the extreme cold weather. The bill kept going up even though I only use the storage unit for about six months within that six month. The bill went up almost $15 from the time I got the facility. Other than that great thank you

Stephanie Ness  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Oquendo 
Rating:
3.0

While mechanically, the van was fine, it smelled like an ashtray. The cigarette smoke was insane and nauseating. I was disappointed to see that nothing, no signage, was prohibited smoking in the van. I will not rent from Uhaul again, as I cannot deal with smoke-smell.

r scott baron 
Rating:
5.0

I assume manager, Michael, was excellent to work with. Friendly and always attentive and interested in whatever I asked.

Michael Bunge  |  Overall Experience 
Rating:
4.0

Suggest you place a sensor at the delivery stop area so the employees know when they are sitting in the vehicle awaiting check in. Waited 10 minutes before finally going into the store.

Randy Haap 
Rating:
5.0

Customer did not leave a comment.

Mark Fecht  |  Overall Experience 
Rating:
4.0

Drop off was great. Lovely service WITH REAL PEOPLE AND NOT A JANKY APP

Megan Dzierzanowski 
Rating:
5.0

Customer did not leave a comment.

Thomas Merrick 
Rating:
5.0

Customer did not leave a comment.

Courtney Neil 
Rating:
5.0

Mike was outstanding!

Rick Nelson 
Rating:
5.0

Customer did not leave a comment.

Ramakrishna Nalluri 
Rating:
5.0

Overall, great experience. Easy and fast check in and out. The manager Michael was super helpful. Would recommend!

Jessica Sterdt 
Rating:
5.0

Customer did not leave a comment.

Richard Barsanti 
Rating:
5.0

Customer did not leave a comment.

Steve Lentini 
Rating:
5.0

Customer did not leave a comment.

Leonard Garza 
Rating:
5.0

Customer did not leave a comment.

Sriranga Arpula 
Rating:
5.0

Friendly and professional staff.

Judith Velazquez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bryan sheriff 
Rating:
5.0

Customer did not leave a comment.

Larry Stephens 
Rating:
5.0

Great friendly customer service Very helpful

DEBORAH KATICH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pete Simon 
Rating:
5.0

Customer did not leave a comment.

Mark Johns  |  Overall Experience 
Rating:
1.0

The people I dealt with were bothered that I interrupted them from their cell phone usage, the quote i got online was wildly off from what they charged me. The truck was stinky. Overall a bad experience.

katrina karczewski 
Rating:
4.0

Customer did not leave a comment.

Larry Stephens 
Rating:
5.0

Customer did not leave a comment.

Mark Fecht  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Salvador Polanco 
Rating:
3.0

Make the self return process simpler. Report mileage and gas. That should be it. I did not like having to take pictures of the truck. I don’t work for you!

Joe Wang 
Rating:
5.0

The storage unit was perfect for what I needed at the time , and the staff was very good and helpful . The staff was very professional and respectful to me , Which I would definitely recommend them to any of my family members or friends .

CHARLES RICHARD  |  Overall Experience 
Rating:
5.0

I was a little confused on how the auto pick up worked. I was able to find the van and get the code. But other than that the experience was good. I should be able to make this more seamless the next time.

ANDRE COOPER 
Rating:
4.0

Customer did not leave a comment.

william mackowiak 
Rating:
5.0

Workers are always friendly and willing to answer questions. Facility is exceptionally clean. I never have to worry about rodents or bugs coming home in my boxes. This is the third time I have rented here, and will definitely use in the future if needed. I even referred my sister and brother-in-law, and they now rent there too.

ANN LECLERCQ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave Thomas 
Rating:
5.0

Everyone was very helpful.

Ronald Howell 
Rating:
2.0

My unit became infested with mice that destroyed many of my Xmas items. I throughly cleaned my unit including the dead mice carcasses found beneath my belongings. It was quite disgusting.

Sharan Hildebrand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adnan Bashir 
Rating:
5.0

Customer did not leave a comment.

ROB BEDNAR 
Rating:
5.0

Customer did not leave a comment.

Mark Johns  |  First Impressions 
Rating:
2.0

The guy who was there when we dropped off the U-Haul was not expecting us and kind of rude.

terrie cameron 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH KALOWSKI 
Rating:
5.0

Nothing except give Gabriel Ahmed a raise and promotion, as this guy did an amazing job!

Robert Palmer 
Rating:
4.0

Customer did not leave a comment.

Sharon Paczkowski 
Rating:
1.0

Manager was very rude, I could not complete my move because the door on the back of the truck wouldn’t open, still have not received refund

Krystal Smith 
Rating:
5.0

Customer did not leave a comment.

Agnes Adjorlolo 
Rating:
1.0

Get rid of employees that can't perform to a customer's expectations. There are two yards much closer to my house but I was notified the equipment was only available at a yard 11.5 miles. That is a 23 mile round trip that I had to pay for. Ask the guy in the Rt 59 yard that dispatched my rental equipment and walked away. NO ORIENTATION whatsoever. There was snow and debris in the trailer and snow in the bed of the truck. The driver's side floor was muddy/dirty. Worst of all; he added two miles to the odometer. By the way; I have pictures.

Louis Vasquez 
Rating:
5.0

Customer did not leave a comment.

Saleel Pradhan 
Rating:
4.0

Keep up the good work

JOE ALVAREZ  |  First Impressions 
Rating:
5.0

Customer rep was excellent

Tyler Warfield 
Rating:
4.0

Customer did not leave a comment.

John Rosewell 
Rating:
2.0

I followed the guidelines to refill gas before I returned the vehicle but I had to put twice the amount of gas and paid $6.37 more. I explained the issue to the the attendant who said this is a known issue for this type of van and will do something about it but he still charged me the double amount I paid.

SUDESH SAPRA 
Rating:
5.0

Customer did not leave a comment.

PATRICK VELLENDER 
Rating:
5.0

No issues with the experience

ERVIN WALKER 
Rating:
5.0

Customer did not leave a comment.

Dzmitry Branavitski 
Rating:
5.0

Excellent experience. Workers all respectful and accommodating. Important to keep all the outside lights for outdoor units working.

JUDITH LAMBIASE  |  Overall Experience 
Rating:
5.0

Excellent people to work with. Would definitely recommend the U-Haul at 111th and Rt 59 in Naperville.

tim roberts 
Rating:
5.0

Customer did not leave a comment.

Zhanibek Tuzelbayev 
Rating:
5.0

Absolutely the best customer service! Very helpful and friendly.

Steve Prazma 
Rating:
5.0

Great friendly staff with their vision being helpful and assist whenever needed. Willem Krijgsman

William Krygsman  |  Overall Experience 
Rating:
5.0

Wry good customer service.

THOMAS TOMLINSON  |  Overall Experience 
Rating:
5.0

Great customer service

Thomas Tomlinson 
Rating:
5.0

Customer did not leave a comment.

Nick Short 
Rating:
4.0

Bdghdbv. Jdhgeb jdhehji nnbjgsg .

JOE ALVAREZ 
Rating:
5.0

Customer did not leave a comment.

Lauren Kalensky 
Rating:
5.0

Customer did not leave a comment.

Amanda Skubinna 
Rating:
5.0

Customer did not leave a comment.

Peter Moser 
Rating:
4.0

Customer did not leave a comment.

Ahmed Hashmi 
Rating:
5.0

Friendly, helpful staff. Do recommend...

Jeffrey Kraus 
Rating:
5.0

Great Location. Great Service

Jeffrey Kraus 
Rating:
4.0

Customer did not leave a comment.

Thomas Pecoraro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIGUEL SALTIJERAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Irmick  |  Overall Experience 
Rating:
5.0

Definitely could use a waiting room but service from Mike was exceptional.

george negron 
Rating:
5.0

Customer did not leave a comment.

Daneal Adams 
Rating:
4.0

Customer did not leave a comment.

Don gaynes 
Rating:
5.0

Customer did not leave a comment.

kevin Lynch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clark Smith 
Rating:
4.0

Customer did not leave a comment.

David Montgomery 
Rating:
4.0

When you leave the location it’s difficult to go north, you have to go south and then find an area to make a U-turn to go back north.

JOHN HORN 
Rating:
5.0

Customer did not leave a comment.

Theresa Munn 
Rating:
5.0

My new best friends

Jeffrey Kraus 
Rating:
5.0

Well run and excellent staff.

Michael Ristich 
Rating:
5.0

Customer did not leave a comment.

Richard Harmon 
Rating:
5.0

Customer did not leave a comment.

Cristian Gal 
Rating:
5.0

Customer did not leave a comment.

Paul Wodopian 
Rating:
5.0

Took the time needed to install

Harland Schaffer 
Rating:
5.0

Customer did not leave a comment.

CAROL FIELD 
Rating:
3.0

Personally

KENNETH WASHINGTON 
Rating:
5.0

Customer did not leave a comment.

debra cardinal 
Rating:
5.0

Customer did not leave a comment.

Leonard Cureton 
Rating:
5.0

Customer did not leave a comment.

James Zalabak  |  Overall Experience 
Rating:
4.0

Everything was ok,except the fact that i driven 31 miles with zero idling and put 6.5 gallons of fuel

Serghei Neculcea 
Rating:
5.0

The unit was clean when I rented it.

Joe Colwell  |  Overall Experience 
Rating:
5.0

fantastic experience

Swapnangshu Banerjee 
Rating:
5.0

Customer did not leave a comment.

Brigida Rodriguez  |  Overall Experience 
Rating:
1.0

None of the keys lock boxes were functioning. Everyone had to wait over an hour until the manager showed up to open the box with a master key. By the way, the app is terrible.

Tom Senn 
Rating:
5.0

Michael and his staff are great.

TERRY JONES  |  First Impressions 
Rating:
1.0

The gate was always up they go up whenever they want and it’s people living in RV

ANGELA JACKSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Grimaldi  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe Colwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james dolan  |  First Impressions 
Rating:
5.0

I worked with the owner/general manager in a couple of interactions with the facility (once moving in, once moving out). He was nothing but professional. He even helped me find a 20’ truck at a neighboring facility when he didn’t have one.

Michael Dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike conway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Makeda Seldon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Zilinsky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE MCCORD  |  First Impressions 
Rating:
5.0

Mike and Christopher were great to deal with. Mike actually helped me with an issue and made sure it was taken care owed. Great customer service.

Brice Grudzien  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan Hach  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Twaniel Payton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Struck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilou Purpura  |  Overall Experience 
Rating:
5.0

Friendly and helpful!

Michael Dixon  |  Online Move In 
Rating:
1.0

I was going to give 4.5 stars, but then I saw one of the employees at the Olympia WA U-Haul try to run over a street photographer with a truck. 1 star company.

Bill McDaniel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roger Christin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE LA COUR  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mary Hoffman-Osei  |  First Impressions 
Rating:
5.0

Very pleased with my experience here. It was a nice facility and clean. I liked that I had an indoor temperature-controlled unit, and it was easy to access. I thought it was extra nice that they provided carts for customers to use to help move things from the truck to the unit and vice versa. If I ever need a storage unit in the future, I will definitely use this location again.

Kaitlyn Fifer  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff! Would highly recommend this facility!

Lisa Robinson  |  Overall Experience 
Rating:
5.0

Very friendly and accommodating staff! I originally chose a unit that was too small and the salesperson was able to get us a larger unit in the spot. Will definitely come here again if I need to again!

Lisa Robinson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Natasha Miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Mccleave  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce Engel  |  Overall Experience 
Rating:
5.0

Nothing but high praise to the facility , and very clean !!!

CHARLES RICHARD  |  First Impressions 
Rating:
2.0

My storage was riddled with mice there was mice droppings everywhere had to wash everything I own even had to unroll my rugs were seven mice came out of my rug the manager was very nonchalant about the mousetrap being full in my unit and wanted me to pick it up and put it in a garbage bag and replace it with another one that says poison do not touch the manager had a very nonchalant attitude but the rest of the staff was nice other than having mice all over my stuff and being scared to death the outside of the units were very clean.

Rosezina Keyes  |  Overall Experience 
Rating:
4.0

There was a staff shortage so there was a long wait time, but the staff was doing their best to take care of customers.

Linnae Campbell  |  First Impressions 
Rating:
5.0

Excellent online service and found the storage space to be exactly as described with perfect directions to the spot and a lock awaiting me inside the storage space. Thank you!

Handel Metcalf  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Don Ringelestein  |  Overall Experience 
Rating:
5.0

Very smooth transaction. Quick and easy.

THOMAS TOMLINSON  |  First Impressions 
Rating:
4.0

Too expensive

andrew gairani  |  Overall Experience 
Rating:
5.0

Friendly people, easy to access

Kevin Enke  |  Overall Experience 
Rating:
5.0

nice secure area for my motorhome

kevin Lynch  |  First Impressions 
Rating:
5.0

The two guys who moved me were spectacular, they were on time and went about collecting my things expeditiously, without a single incident.

Michaelanthony Mcewen  |  First Impressions 
Rating:
5.0

Well maintained facility and the charges were reasonable. Our need to store items was resolved, so we didn’t need the space.

MARK CARTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Rumph  |  Overall Experience 
Rating:
5.0

Everything was great!

lydia sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavonn Parker  |  First Impressions 
Rating:
5.0

Thank you so much for letting me rent out a space out of your storage container I appreciate it and if I ever need you I will deathly go back to you thank you so much

john stefanac  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Zajicek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emma Froehlich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARREN BENNEFIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Bendele  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Rinehart  |  First Impressions 
Rating:
5.0

Everyone is so nice there. Clean storage place. Good place to store your belonging.Thanks to eveyone that works there.

RICH BIRK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent Litzer  |  Overall Experience 
Rating:
5.0

Everyone at this location was always so helpful. Only leaving because of a job loss. Wish you all a great holiday.

Jennipher Beesley  |  Overall Experience 
Rating:
5.0

The counter person did a good job.

DAVID DINSICK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Vosburg  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KANISHA KIRK  |  First Impressions 
Rating:
4.0

Just add some where to throw away in unwanted stuff (garbage bin)

Daniel chavez  |  Overall Experience 
Rating:
5.0

Really appreciate uhaul with this wonderful services that make anyone move in or move out compostable and their staff are super nice ready to advise with their best knowledge regarding their services, I give uhaul 10/10

Diyana Isa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lester Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica Hardy  |  Overall Experience 
Rating:
5.0

Terrific place to store items, clean and convenient to use.

Christopher Redford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAUL VALDEZ  |  First Impressions 
Rating:
5.0

Aaron was great! Very helpful and respectful.

anthony Bowen  |  First Impressions 
Rating:
5.0

Extremely satisfied. This was my first time renting a storage and the staff and the manager were very helpful in explaining how the system works. Would give a five star all the staff at Plainfield location.

HUMAIRA MANAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS DUBLINSKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn Craig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred Trubshaw  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa Erickson  |  Overall Experience 
Rating:
1.0

1st month Supposedly free I got charged $132.00 Mike never got back to me they use the excuse of the manager not available twice the old white has said he’ll look into it and get back to me still hasn’t. He has all my contact info I told him he can get back to me Tuesday he said no I’ll get back to you on Monday. Terrible service No One there knows what there are doing they hope for ppl to forget or never come back.

CYNTHIA E RODRIGUEZ  |  Overall Experience 
Rating:
5.0

The staff always goes above and beyond!!!

Jackie Murphy  |  Overall Experience 
Rating:
5.0

Manager is very nice Mike is extremely helpful

STANLEY WINSTON  |  First Impressions 
Rating:
4.0

All is ok

joseph darkwa  |  Overall Experience 
Rating:
2.0

The storage lot for RV's needs to maintained better. Weeds often grew up between vehicles and the potholes throughout the lot made our RV hard to keep clean and move in and out of the space.

mike wilson  |  Overall Experience 
Rating:
5.0

Staff professionally helpful

Barbara Gaughan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette White  |  Overall Experience 
Rating:
5.0

I would highly recommend UHaul for your storage needs. The monthly rate was so much cheaper than other facilities. The staff actually checks to see if locks are properly secure. Mine was not and Katie called me to let me know.

Salley Small  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Baum  |  Overall Experience 
Rating:
5.0

Manager was helpful and efficient. Helped all go smoothly.

Mary Pat Bretthauer  |  First Impressions 
Rating:
5.0

The storage unit was great over the last year. Staff was excellent and accommodating! Mike and Conner was always so helpful over the last year. I would definitely use this facility again!!

yvette white  |  Overall Experience 
Rating:
5.0

Easy access and great team

Lynn Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karin Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Garrett Aranda  |  Overall Experience 
Rating:
4.0

Please don't park trucks and dollies in front of customer storage

sylvester mensah  |  First Impressions 
Rating:
5.0

Courteous and Professional.

DAVE PHISTRY  |  First Impressions 
Rating:
5.0

Galesburg staff have outstanding customer service. My son is 12 and loves to ask people if and what they love about their job. The responses he received where. So positive. I wasn’t going to make it to Plainfield Storage before the 7pm close and the gentleman on duty completed the online/outside access for me since I was in transit. Again very helpful. Happy you have so many positive employees, customer service has gone to sh*t now days.

Karin Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Park  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Williams  |  Overall Experience 
Rating:
5.0

My experience was great, no issues! We

keely Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Englishharden  |  Overall Experience 
Rating:
5.0

I couldn’t complain about anything.

peter graney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Rivenburg  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Brown  |  Overall Experience 
Rating:
4.0

Unfortunately we needed a much smaller space and there were none so we had to go elsewhere.

Coleen Griswold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany lane  |  Overall Experience 
Rating:
5.0

We used this storage facility for about two years. We moved units a couple times as our needs changed and we were very happy with the service. Always friendly and helpful.

Hanna Norris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarvis Smith  |  First Impressions 
Rating:
5.0

the manager is a very friendly and helpful person.

Rafael Lopez  |  Overall Experience 
Rating:
5.0

My experience was very pleasant, from renting a truck to that of a storage facility. I needed to change reservations which was handled very quickly as the staff was very accommodating. The process of checking out and ending the contract was also very quick and easy.

Janice PEREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raul Godinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Englishharden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah Seitz  |  Overall Experience 
Rating:
5.0

Everything was great the stalls were clean the hallways were clean everything was nice when I walked into it into the building when I went to the back of the storage lockers everything was clean nice the only thing I did notice it was a very high pitch noise in the back there it would come on a couple times very high pitch like you have to cover your ears because it was so high pitch but otherwise everything went perfect.

john stefanac  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK CARTER  |  First Impressions 
Rating:
5.0

The staff was super helpful, including calling us later to confirm some information for us. The check in was fast and the facility was clean and perfect.

Daniel Farrington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

monica greco  |  Overall Experience 
Rating:
4.0

My only criticism is the inaccuracies of the computer system. Wrong credit card informatio stored caused me to have to return the following day. Correct card displayed on mobile app but not in corporate system.

Deborah Seitz  |  First Impressions 
Rating:
5.0

Very helpful with my recent issues.

KAREN SAMPSON  |  First Impressions 
Rating:
5.0

Best staff ever.. Yesterday person on the front desk was extremely helpful and would recommend to any one who need a space to store stuff either short term or long terms. Good rates!

LALITH GASPE MUDIYANSELAGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe Zielinski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIKE SABO  |  Overall Experience 
Rating:
4.0

Parking lot is not paved

Taras Makovioichuk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Miller  |  Overall Experience 
Rating:
5.0

Satisfied with everything

Barbara Gaughan  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Charles Bucsanyi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivan Langston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Enrique Caunca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Sirmons Sr  |  Overall Experience 
Rating:
5.0

Always helpful, polite and hassle free.

Mirna Garcia  |  Overall Experience 
Rating:
5.0

I cannot begin to express how grateful I was to have landed at this location. The entire staff was incredible. They helped a first time renter feel comfortable and went above and beyond to help me when some details were not clear. Please know how very happy I was to find this great location and wonderful staff. A++++

PATRICIA MLADIC  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUSTIN NELSON  |  Overall Experience 
Rating:
5.0

The manager was very helpful and considerate of my situation and uhaul is very blessed to have him on staff!! Thank you and merry Christmas

Jekiara Brady  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latrice Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime Chua  |  First Impressions 
Rating:
5.0

Staff (Mike Connolly) was very knowledgable and helpful.

Michael Gundlach  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Dudek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William ODonnell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda Glenn  |  Overall Experience 
Rating:
1.0

This location sold my Locker To Auction without notice Yes I fell behind on payment But always paid my bills in full

ramon illa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricky White  |  Overall Experience 
Rating:
5.0

The facility was very clean, office staff very helpful, and responded when assistance was needed.

Carmen Iacullo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Robertson  |  Overall Experience 
Rating:
4.0

My only problem with this facility is trucks were always blocking the area where you have to swipe your card.

GREG MARCHESE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Sempasa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay Miller  |  Overall Experience 
Rating:
5.0

We have been customers for several years and have never had a problem. Everyone at your facility has always been helpful and courteous. Thanks, Sue Hillstrom

Susan M Hillstrom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John McManus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOLORES THOMAS  |  Overall Experience 
Rating:
3.0

After two emails and 36+ hours stating my concerns, I have had no reply - which is quite disappointing. The unit did not have a lock waiting for us as had been clearly promised on the website, and the huge rat trap inside the unit is unacceptable. I have asked for a different unit - no response. What is promised is not delivered.

Rebecca Serpe  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GILBERTO RUIZ  |  First Impressions 
Rating:
5.0

Very accommodating

Julie Council  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISABEL STEELE  |  First Impressions 
Rating:
4.0

This was our first experience with storage and was a pleasant experience and would definitely recommend to anyone that needs storage. The staff was pleasant and at times went beyond helping.

Donna Gordon  |  Overall Experience 
Rating:
5.0

I have not actually moved into the new unit yet. I reserved it online. I will not move into the unit until mid October. Thanks.

Susan M Hillstrom  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel Pettit  |  Online Move In 
Rating:
5.0

Thanks

Alic Tiltu  |  Overall Experience 
Rating:
1.0

With a 10 foot truck and towing trailer, I booked a a 10 x 10‘ storage space in Bolingbrook Illinois. After payment, it showed that they made the reservation in a different city and a smaller unit. The first representative said she could not cancel the incorrect Location contract. She told me to go ahead and book the correct location of Bolingbrook Illinois and that I would have to drive to the other city to make the cancellation. Later I attempted to speak to a second representative. This representative stated that she would be able to send a message to the incorrect location to have them cancel the contract of the wrong location. After I booked and paid for the contract for bowlingbrook, I received an email stating that my Bolingbrook contract was canceled. I had to call a third customer service representative and tell them to cancel once again the incorrect location. She was able to cancel the contract for me. By that time I decided to no longer do business with U-Haul storage. I found another company that was half the price and easier to manage making reservations with.

Keith Thompson  |  Online Move In 
Rating:
5.0

The manager Kashish is one of the nicest and most professional persons, I’ve dealt with in years. A true asset to your company. He treats people like a long time friend or family. Great guy, great place!!

John Featherstone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol morales  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kennedi Hulittle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Enrique Caunca  |  First Impressions 
Rating:
5.0

Owner is polite and helpful

Mirna Garcia  |  First Impressions 
Rating:
3.0

Mike was super fantastic but didn't have nearly enough help. I was there at a super busy time on a Sunday morning and he was running around trying to help as many people as possible. I waited 25 minutes, and there were SIX people behind me when I left. He needed at least one more person.

ANGELA FONTES  |  Overall Experience 
Rating:
2.0

I canceled the contract after opening the door and seeing mouse droppings and insects.

SUSAN DAVEY  |  Overall Experience 
Rating:
4.0

I didn’t give a 5 because there is always room for improvement. However, the staff was great, very attentive and patient. I will give the Mike and Kashish a 5 star for great customer service.

yvette white  |  First Impressions 
Rating:
4.0

Unit has oul stains and weeks in front ofnthe door that had to walk through.

Sharan Hildebrand  |  Online Move In 
Rating:
5.0

The person that attend me was so helpful and kind.

Guillermina Salinas  |  First Impressions 
Rating:
4.0

The only reason I gave a 4 star, is because they need more help there. Other than that they are Excellent. I have been using them a lot lately, and never had any issues, other than they need more staff. The gentleman, that helped me was very polite and helpful. His rating was 5 ⭐️‘S from me. I don’t recall his name, but thank you to him. Also, when calling, the person I spoke with on the phone was also excellent. Very knowledgeable and helpful. They were unable to provide me with the truck, but helped me get one at the next closest location. Very pleasant to speak with. To Uhaul, just add some help and you would have 5⭐️‘S from me.

Donelle Vicenteno  |  First Impressions 
Rating:
5.0

Everyone was friendly and helpful!

James McDonald  |  Overall Experience 
Rating:
1.0

Made a reservation a month in advance found out the day before that no units were available.

Kristin Hefele  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reginald Lee  |  Overall Experience 
Rating:
5.0

If I had my own storage unit business, I would definitely hire U-Haul's staff. The entire process was simple and uneventful. I received the correct guidance from U-Haul's staff regarding the most convenient storage units for my particular needs. I definitely will be a recurring customer. Thank you Mike!

Alex Rocha  |  Overall Experience 
Rating:
5.0

The service was outstanding! Michael Connolly went above and beyond to be courteous , patient, helpful and was great in explaining how everything worked and where everything was located. He was exacting in his descriptions and explanations. A truly amazing customer service experience

Jeffrey Hubbeling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN POWELL  |  Overall Experience 
Rating:
5.0

While my belongings were stored here, the door collapsed inward off the track. They called me to come unlock it so they could repair the door. I wasn’t able to come for several days and when I did arrive, they worked to fix it immediately. It took some time but it got resolved. Thank you!

Cassie Cutler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie Diaz  |  Overall Experience 
Rating:
5.0

Thanks to Michael for all the support and help he gave us from February until July .He is always ready to help.

Daniel Adjorlolo  |  Overall Experience 
Rating:
3.0

need more people!!!!!!!

Larry Re  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Amanda Hager  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

clarissa danna  |  Overall Experience 
Rating:
1.0

Approx 2-2.5 weeks prior to my move i RESERVED 2 10x10 storage units at the Plainfield facility, I filled out paperwork and was given some instruction on what to expect. The young man at the counter told me not to come back until the day of my move so my free month would start on that day. June 22 came and the movers and I worked all morning. I got in my car followed by the moving truck. When we got to the facility i was told they did not have my original 2 reservations, only the one I made the day or two prior thinking I needed more space, I was horrified since I had to be out of my house and close on my sale by 6/28. My entire house was in this truck. The movers moved ALL my things into one unit since it was climate controlled. Meanwhile the manager said there was nothing he could do about this situation. He gave me an outiside unit, which I accepted since I had no choice. I will never recommend this facility again. Why take reservations (they had just given mine away) if you aren't going to honor them. I did everything they asked, Moving is stressful enough without this facing you at the end, I did call the national U-Haul office and spoke to Laura in customer service. She was friendly and helpful. She was sending a notice about my complaint to the manager of the Plainfield facility (which I said would do no good since he allready told me there was nothing he could do) and to someone at the U-Haul National offices. Here I was at 73 years old, moving all my things and trusting U-Haul to take care of them, and U-Haul couldn't even keep track of my reservation, let alone honor them. I will now have to hire the movers again to move half of my things out of this unit and into another one that is also climate controlled. I am on social security and this move was very expensive, let alone paying the movers twice. All in all I was handled poorly and am not happy about it. My number: 630-881-2840

Matt Livingston  |  First Impressions 
Rating:
5.0

The customer service was amazing. The gentleman helping us was the only one working and he was able to maintain his cool the entire time. There were lots of people there and he was able to quickly service everyone.

Shannon Norgaard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Scarpetta  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Eric Percy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie Cioffi  |  First Impressions 
Rating:
5.0

I wish the lights were on by my unit

Cynthia Romanowski  |  Online Move In 
Rating:
3.0

Problems with updating information provided.

Glenda Labinjo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY DINNON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Sublette  |  First Impressions 
Rating:
5.0

The person that helped us check in for our storage unit was very friendly and informative. Such an easy process compared to other U-Haul locations we've visited before.

Maria Denn  |  First Impressions 
Rating:
5.0

The person at the desk, I believe it was Michael, was extremely helpful. I booked my reservation online and there were too many reservations and not enough units. He worked through the issue, calling other locations as well and got me what I needed. I appreciated his efforts. Thank you.

Bryan Summers  |  First Impressions 
Rating:
4.0

I made a reservation for an RV space but when I got to the facility I was told I did not have a spot. Michael was very helpful and figured out a solution, but please fix your online reservation system so you don't have panicked customers and Michael doesn't have to figure out how to fix these types of situations. I'd love to say I'd recommend, but can't given someone may think they have a space when they don't. I would recommend Michael - he was super helpful.

ANGELA FONTES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID BROOKS  |  First Impressions 
Rating:
5.0

Kashish was a great help and one of the best people at uhaul that I've ever delt with. Great service.

John Candillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS PAPP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Diaz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Miller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darrell Long  |  First Impressions 
Rating:
5.0

Great experience especially since its our first time and we may have to get a second unit and would not think twice about renting another unit

Donna Gordon  |  First Impressions 
Rating:
5.0

Friendly, knowledgeable staff

mary little  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcia Warren  |  Overall Experience 
Rating:
4.0

Gates were broken or non functioning far too often. Price of storage kept increasing to the point it where it was no longer viable to own a trailer.

graham mc neill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Enos  |  First Impressions 
Rating:
5.0

Been using this Facility for 3 years .. Trailer rental, Rv Parking, and Storage . Have always been Pretty Good...

Elpidio Perez  |  First Impressions 
Rating:
4.0

Signed up for storage rental online. Was given a code to enter the area, but when we arrived onsite, was immediately told they don't use codes and that we'd have to get an access card. The employee went through the process of getting us the card, but then gave us a free month's rent. Worked out in the end and we were able to get access that we needed

Nicholas Kopka  |  Online Move In 
Rating:
5.0

Mike was absolutely great getting me set up with a truck and rental unit.

Ken Bonomo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Fecht  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl Helmer  |  Overall Experience 
Rating:
4.0

Only concern was when the after hours access door would not open. Staff was super helpful in letting us in to move things though.

Emma Froehlich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott muska  |  Online Move In 
Rating:
3.0

The snow was was piled in front of the unit, making access difficult. The smooth floor of the unit was then quite slippery. On 2 trips to the facility, the driveway was blocked with trucks. I had to park the car, swipe the access card, then get back in vehicle and drive around. The process was repeated to leave. Very inconvenient.

Edward OReilly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Waller-Smith  |  First Impressions 
Rating:
1.0

When moving out of the storage we asked if we could bring in a container and movers. We were told we could. We paid to have a container brought in and we paid in advance for movers. On the day of the move the manager recinded the approval and we lost about $300.00. We had to move out of the storage in our cars which took 2 days. This was concerning because we had seen other people have that privilege. The lost of time and money is unfair.

arthur davis  |  Overall Experience 
Rating:
2.0

My vehicle received $6000 in damages while being stored here. The sad part is there is no help from the Uhaul to reimburse the owners. They say it’s locked and secure but it’s not!

TERRENCE LACY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Pung  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathy Tracey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Fecht  |  Overall Experience 
Rating:
5.0

I made a call to a few different self storage locations. Mike was instrumental with me picking U-Haul. Very friendly and helpful. Kashish was equally as helpful in my subsequent calls.

Jay Knobloch  |  First Impressions 
Rating:
5.0

Great facility and friendly staff. Keep up the great work!!

Paul MARQUARDT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MAYS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aline Ceciliano  |  First Impressions 
Rating:
5.0

Everyone is very helpful every time I call with a question or concern.

Wandalyn Thomas  |  First Impressions 
Rating:
5.0

Everyone is very helpful every time I call with a question or concern.

Wandalyn Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIKE JOTZAT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri FIELDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arash Aghdam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELISEO VARGAS  |  First Impressions 
Rating:
5.0

scotts team was great -- courteous helpful and hard working

Mike Bracco  |  First Impressions 
Rating:
5.0

Convenient location, great staff, and well maintained facility. Improvement opportunities would include either paving the outdoor storage area, or at least filling potholes in the gravel. Minor detail though in the big picture. We will use it again next year for our boat storage.

Jay Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Thorson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Latrice Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Kehoe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Renner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Dubs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Logan  |  Overall Experience 
Rating:
5.0

Micheal and Khalish were awesome . Gave great customer service during my rental storage time . If I ever need a storage unit I will rent at this location again .

Catriece Banks  |  Overall Experience 
Rating:
5.0

Great service and clean secure space

Patricia Sedgwick  |  Overall Experience 
Rating:
5.0

Great location and fair price

Ted O'Sullivan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles McCallum  |  Overall Experience 
Rating:
2.0

i made reservation of 2 units of 10*15 a week ago before august 23, then my husband called 800 to add 1 more unit of 10*10 on top of confirmed preior reservation. however on august 23 4:30pm when i called Plainfield office to triple confirmed the reservation i was told they LOST one 10*15! And it was so close to five clock there is no way to reach out other available facility. on our moving day, it ended up multi small units to make up the size we need and one is not climate controled. i am worried the extra hours we work on the loading/unloading and the safety of my household stored.

Jojo Atkinson  |  First Impressions 
Rating:
5.0

The place is clean and secure. The units are tall and well maintained

Chuck Garon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco Olvera  |  Overall Experience 
Rating:
5.0

The staff was Great! Very Helpful!

Kathy Washington  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

June Derucki  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles McCallum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Westbury  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Georganna Quinn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joe foregger  |  Overall Experience 
Rating:
5.0

Thanks for your services

Candace Ball  |  Overall Experience 
Rating:
5.0

Everyone was the best.thanku Mr clarke

dennis clarke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita Soto  |  Overall Experience 
Rating:
1.0

The employee that help me said may 30 I would have to come back to pay rent. When I went in to pay the employee no longer worked there and the New employee said I had late fees and that the old employee had told me wrong information about the first payment and they over 200 dollars more than original payment

Anglea Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN SAMPIAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matt fangman  |  Overall Experience 
Rating:
1.0

Very disappointed with the Manger & how he spoke to me was there for years said I could boxes to donate inside struggling to do so then said to get them paid a man to pick them up the next day ! Plus cleaned storage out said he would pro rate my charges to give me something back then the assistant manager said that was never said! Not helpful at all rude the old mangers they had were professional ! I would never want these people representing a company to many lies cost me time & more money Franky Forliano I it 1097 glad I left

FRANKY FORLIANO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

steve thompson  |  Overall Experience 
Rating:
5.0

Thank you! I leased my storage unit with U-Haul for three years. I received great customer service and my things were very much taken care of. Any concerns I had, was addressed to my satisfaction every time. My things were stored at the Plainfield/ Naperville location right of if route 59. The management and customer service at that location was wonderful. Thank you to everyone I talked to. Michelle

michelle carter  |  Overall Experience 
Rating:
5.0

Very helpful employees.

DAVID NALEY  |  Overall Experience 
Rating:
5.0

Great Staff!

Kathy Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matt fangman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY FLORES BURGOS  |  Overall Experience 
Rating:
5.0

Aside from the access card not working the service, employees location and facility we’re outstanding

Marcy Aranda  |  Overall Experience 
Rating:
5.0

The employee who waited on us was very helpful and courteous

arthur davis  |  First Impressions 
Rating:
5.0

Always happy with the staff and facility. This weekend however, the alarm system was broken and was going off continuously which was kind of annoying. Apparently nobody could get out there until Monday to fix. Overall a fantastic experience!

Ken Wehrli  |  First Impressions 
Rating:
5.0

Easy to work with

Scott Jacka  |  First Impressions 
Rating:
5.0

Great place

nora gorman  |  Overall Experience 
Rating:
5.0

Very detailed

Keith Meyer  |  First Impressions 
Rating:
5.0

Uhaul was awesome when it came to me storing my car other places gave me issues about my car getting towed in but Uhaul didn’t. They really worked with me when I fell behind. I highly recommend...

LATRICE CONLEY  |  Overall Experience 
Rating:
4.0

Clean facility, nice security system. A little over priced for monthly fees

Scott Casey  |  Overall Experience 
Rating:
5.0

NA

Marcy Aranda  |  Overall Experience 
Rating:
5.0

This is the second time I have used this storage facility. They are great to work with.

Becky Swinson  |  Overall Experience 
Rating:
5.0

Ian over delivered on customer service, great experience!

John Spiegel  |  First Impressions 
Rating:
5.0

Great staff. Very knowledgeable and friendly.

Thomas Brindley  |  First Impressions 
Rating:
5.0

The gentleman at the desk, sorry, I forget his name, was great!

david teske  |  First Impressions 
Rating:
5.0

Awesome customer service!!!! Very friendly staff !!!

Kimberly Hicks  |  First Impressions 
Rating:
3.0

My unit did have a little bit of water in it after heavy rains. I was told a manger would contact me but no-one did. The employee when we got the units and when we left were very friendly and nice.

Necole Collins  |  Overall Experience 
Rating:
4.0

My sales guy was really nice and helpful

WAYNE LADEWSKI  |  First Impressions 
Rating:
5.0

Great service.. Nice facility and was very pleased with the young man that helped me and the manager

Elpidio Perez  |  First Impressions 
Rating:
5.0

Excellent

William Healy  |  Overall Experience 
Rating:
5.0

I already have 2 units @ U-Haul, needed a space to park our RV for a few months. There were no spots available when I requested, but they called as soon as one became available.

Michael Bower  |  Overall Experience 
Rating:
5.0

Excellent!!!!!

Tacuma Smith  |  First Impressions 
Rating:
5.0

Employees friendly.

Robert Zlotnik  |  Overall Experience 
Rating:
5.0

Everyone was great and very helpful

Rosanna Ramirez  |  Overall Experience 
Rating:
5.0

Staff members are very nice and helpful !

Sandy Ruta  |  First Impressions 
Rating:
5.0

N/A

Dawn Reece  |  Overall Experience 
Rating:
5.0

I love the first month free the staff perfect

STANLEY WINSTON  |  Overall Experience 
Rating:
5.0

Fit our needs well.

Leonard Hassing  |  Overall Experience 
Rating:
5.0

Everything was top notch. Thank You

cheseter rogus  |  Overall Experience 
Rating:
4.0

I was very happy with the storage unit and all the employees I interacted with were pleasant and professional.

Tommie Wofford  |  Overall Experience 
Rating:
4.0

Employee was polite and professional

Tommie Wofford  |  First Impressions 
Rating:
5.0

Michael Connolly took care of me and he was very helpful and professional.

cheseter rogus  |  First Impressions 
Rating:
1.0

Worst experience ever. Poor communication, took two hours to even get my U-Box and truck the first day cause me to pay movers more money.Did not take bolts off even after I asked and was told they did

Lea Bennett  |  Overall Experience 
Rating:
2.0

Half of my belongings got rained on, I'm at $550 loss. Never again!

Traci Glon  |  Overall Experience 
Rating:
5.0

I did have issues getting a contract on my first visit, but it was resolved on the next day. Site people have been friendly and helpful

Ted O'Sullivan  |  First Impressions 
Rating:
5.0

Employers very helpful and friendly.

DICK MOY  |  Overall Experience 
Rating:
5.0

Great service and great location.

BOB ROMANO  |  Overall Experience 
Rating:
4.0

Very upset that IMy husband didn’t receive his money back for the month of December. He went in and paid for November and December. We moved out Nov 14 th. How sad you keep a retired man’s 200$.

Jeanne rossetti  |  Overall Experience 
Rating:
2.0

I was moving out my storage since I recently moved out of state and needed assistance...one staff in particular had an attitude

amber collins  |  Overall Experience 
Rating:
4.0

Nice staff

Leslie Grandberry  |  Overall Experience 
Rating:
5.0

I have no complaints

lisa gillems  |  Overall Experience 
Rating:
1.0

Recommend listening to the recording. She seemed to want to get me off the line quickly. Told me that she could not help me and gave me the number for another service desk in CA, when I am in IL.

jeremy severson  |  Reservation 
Rating:
5.0

Everything went very smoothly

DICK MOY  |  Reservation 
Rating:
5.0

Very Help and great deal !

Kiona Davis  |  Reservation 
Rating:
5.0

I would use their service again if the need arises.

ALVINO REYES  |  Overall Experience 
Rating:
5.0

Great people and very accommodating.

Elise Chastain  |  Overall Experience 
Rating:
5.0

It was great

Mark Pingul  |  Overall Experience 
Rating:
5.0

Excellent facility highly recommend to family and friends !

Mark Braun  |  Overall Experience 
Rating:
5.0

Store staff was great. My personal things were dry and safe for six months. Would definitely use this facility again. A++.

KENNETH KOCIOLEK  |  Overall Experience 
Rating:
2.0

I did not have a great experience with uhaul this last visit because i had to physically go in a check out my rented unit. My husband did not have to do that. I called several times to let them know i

Carol Crowder  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to make sure my experience was a positive one.

JAMES NOLAN  |  Overall Experience 
Rating:
5.0

Very nice people. Clean facility with lots of moving supplies available in the office.

Elise Chastain  |  Reservation 
Rating:
4.0

There would be nice and beneficial to UHaul if you would give credit to any client who return the storage earlier before the next due date, then have space available for new client

Tuan Do  |  Overall Experience 
Rating:
5.0

Everything Everyone is always nice Good crew keep up the good works Dexter is a good guy my granddaughter loves him

STANLEY WINSTON  |  Overall Experience 
Rating:
5.0

Very friendly staff who was able to answer my questions quickly.

Thomas Reed  |  Overall Experience 
Rating:
5.0

I have used this facility several times for rental. Always great.

Keith Wiegel  |  Overall Experience 
Rating:
5.0

The price of my unit continued to increase. I would have stayed but you raise the rates. I run a non-profit and I can't raised my prices when ever I want.

JEFF GREEN  |  Overall Experience 
Rating:
5.0

All was very professionally managed.

WILLIAM CASEY  |  Overall Experience 
Rating:
5.0

Would def use again. Everything was secure and I had no worries about storage.

TONY MAGRADY  |  Overall Experience 
Rating:
4.0

Everything was great until I was moving out. Renting a truck and closing out my account was messed up. More because of the kid that was helping me at the time than anything else. Overall it was good

RICHARD HARRIS  |  Overall Experience 
Rating:
5.0

Excellent service, great 👍 people there.

KEVIN ASHFORD  |  Overall Experience 
Rating:
5.0

Thank all the staff for their assistance

JOHN GILBERT  |  Overall Experience 
Rating:
3.0

Most of the staff was helpful and friendly. Rented a storage unit for about 6 months then rented a trailer to help move to a different state. Didn't have any issue getting the services I needed.

Lindsay Herrmann  |  Overall Experience 
No reviews have been submitted for this location.

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