Customer Reviews for U-Haul Moving & Storage of Country Club

1,135 reviews

3463 Billy Hext Rd   Odessa, TX 79765
(1 block South of Eastridge Rd on Billy Hext Rd, 1/2 mile of Hwy 191 on Billy Hext Rd.)

(432) 366-4422

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(432) 366-4422

3463 Billy Hext Rd
Odessa, TX 79765
(1 block South of Eastridge Rd on Billy Hext Rd, 1/2 mile of Hwy 191 on Billy Hext Rd.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JASON DAMERON 
Rating:
5.0

Great service and facility is well maintained and clean.

aaron baeza  |  Overall Experience 
Rating:
4.0

Had a great experience here at U-Haul! If I ever need any storage facility or any moving van I would definitely come back

Jessie Sanchez  |  Overall Experience 
Rating:
5.0

Marry was so good at her job. I would recommend u Haul to all my freinds. Thanks for the service good job. I visit the store on kermt HYW .

arlene jefferson 
Rating:
5.0

Customer did not leave a comment.

GEORGE LEE 
Rating:
5.0

Customer did not leave a comment.

Joseph Gill 
Rating:
5.0

Customer did not leave a comment.

Bobby Bluntson 
Rating:
5.0

Customer did not leave a comment.

Branson Hays 
Rating:
5.0

Customer did not leave a comment.

JAVIER Santana 
Rating:
5.0

Customer did not leave a comment.

yaima leon 
Rating:
5.0

Customer did not leave a comment.

RAY RANGEL 
Rating:
5.0

“Clean” on the inside. Very not clean on the outside.

Suzanne Pack 
Rating:
4.0

Customer did not leave a comment.

James Goates 
Rating:
5.0

Customer did not leave a comment.

Jorge Mosqueda 
Rating:
5.0

Customer did not leave a comment.

Clayton Phillips 
Rating:
5.0

My experience has nothing to do with the place I picked up or dropped off. It was with Uhaul as a whole. They are lousy. Come on...in this dY and age the trucks should have cruise in it. Going up and down on the gas pedal uses more gas. Get with the times Uhal. I'm not saying make them luxurious but at least a bit more modern. They cost enough to rent, it's just crazy.

Jackie Markert 
Rating:
5.0

Thank, the service was very helpful and polite, thank you very much

John Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LeAnn Weeks 
Rating:
2.0

Extremely long wait time, Employees engaging in PDA while customers waited, general air of disorganization

Emerald Rodgers 
Rating:
5.0

Customer did not leave a comment.

Brady Hogan 
Rating:
5.0

Customer did not leave a comment.

RAMON ZUNIGA 
Rating:
5.0

Customer did not leave a comment.

Mary Rivera 
Rating:
5.0

Customer did not leave a comment.

Ashley Mendoza 
Rating:
2.0

trailer was clean but tires need replacing and was bad out of ballance

Kenneth Holmes 
Rating:
4.0

Customer did not leave a comment.

Teresa Johnson 
Rating:
5.0

Customer did not leave a comment.

heath anderson   |  First Impressions 
Rating:
5.0

Great experience. Quick and easy to rent the trailer we needed.

william mccarthy 
Rating:
5.0

Customer did not leave a comment.

ABDY MCVEAY 
Rating:
5.0

Customer did not leave a comment.

ROGELIO GARCIA 
Rating:
4.0

Customer did not leave a comment.

Frank Meza 
Rating:
5.0

Customer did not leave a comment.

Luis Caos 
Rating:
5.0

Customer did not leave a comment.

Liliana Duque 
Rating:
5.0

Customer did not leave a comment.

Lupe Gallegos 
Rating:
5.0

Customer did not leave a comment.

Jaime Pereyra 
Rating:
5.0

Quick and easy process!

Shawn Srader 
Rating:
5.0

Customer did not leave a comment.

Mark Castaneda 
Rating:
5.0

EVERYONE was so kind and helpful. We had no problems during the entire time of use. Definitely would do business here again and recommend it to others.

Zeida Young 
Rating:
5.0

Customer did not leave a comment.

Katerina Grant 
Rating:
5.0

Damian was incredibly helpful and accommodating . . . he made the rental experience very satisfying!

Jeffrey Gardner 
Rating:
5.0

Everything great

roger clayton 
Rating:
5.0

Customer did not leave a comment.

Vonnie Wofford 
Rating:
2.0

The trailer was not hooked up to the ball properly and came off of the ball on I-20 going at highway speed!!

Dane Widner 
Rating:
5.0

Customer did not leave a comment.

Deborah Choate  |  Online Move In 
Rating:
5.0

Damian was awesome. Thank you.

cynthia bautista 
Rating:
3.0

Customer did not leave a comment.

Tony Remer 
Rating:
5.0

Excellent.

Calvin Allen 
Rating:
5.0

Customer did not leave a comment.

Alice Keel 
Rating:
5.0

Good service. Damian helped me out big time. Ill send all my friends.

Jesse Ortega 
Rating:
5.0

Great customer service

jerry Blanco 
Rating:
5.0

Customer did not leave a comment.

seyed ghiaasiaan 
Rating:
5.0

Customer did not leave a comment.

Staci Bain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jed Chute 
Rating:
5.0

Customer did not leave a comment.

Steve Haggerty 
Rating:
5.0

Customer did not leave a comment.

Tim Tracy 
Rating:
5.0

Customer did not leave a comment.

Melissa Black  |  Overall Experience 
Rating:
1.0

Be sure to take a picture of your starting mileage or else they will over charge you saying you drive extra miles when you didn't...

Taylor Martin 
Rating:
5.0

Great customer service and helpful all the time !!!

Josué Perez 
Rating:
4.0

Great service

Larry Gibbons 
Rating:
5.0

Customer did not leave a comment.

Staci Bain  |  First Impressions 
Rating:
5.0

The reservation of my trailer was change 3 times forcing me to drive to 3 different locations for pick up talk to someone about the whole thing said I would get a 50 dollar refund never got anything and got charged the whole amount to my card

rene aldana 
Rating:
5.0

Customer did not leave a comment.

Shaun Wallace 
Rating:
5.0

Customer did not leave a comment.

Elezabeth garcia  |  Overall Experience 
Rating:
5.0

I returned my truck Tuesday the 21st around 1:30 pm I forgot to get the guys name who helped me but he was AWSOME young, polite, guy hope y’all can find out because help like him is hard to come by , but he was really good, I which I got his name!!

Steve Haggerty 
Rating:
5.0

Customer did not leave a comment.

LAVRAYSHANAY COLey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brien McClane 
Rating:
5.0

Customer did not leave a comment.

LATASHA GENTRY 
Rating:
5.0

General Manager Damian Tavares was extremely helpful and knowledgeable about our concerns.

MARIO VENEGAS  |  Overall Experience 
Rating:
3.0

I had to replace the tire in roadside service would not come I had to pay for it out of my own pocket

Dillion Thompson 
Rating:
4.0

Customer did not leave a comment.

Mark Bishop  |  Overall Experience 
Rating:
1.0

When I walked in the uhaul location, the representative was unfamiliar with the uhaul system and had to call his boss Damien for support answering basic questions. Upon checkout for the 15 foot uhaul, all photos were disputed. I took my own photos of the new damage that wasn’t marked and uploaded them with my checkout process. The outside of the truck had several damage points that he not been marked with an X (meaning dents and deep scrapes). I told the worker he needs to notate all of it before I leave. He added a couple small x and took pictures. He agreed the truck was not in the best condition hence him whipping the camera out taking pics and walking away toward the end of the inspection (please watch the footage because cameras are outside). Another guy Dominic brought out the xs and I showed him as well. The truck smelled horrible like cigarette smoke. The outside of the truck had not been cleaned, bugs and dirt everywhere. Middle seat had a small spill and it was sticky. As I saw everything firsthand outside, I told the worker about all the concerns and he said it is the only truck they have for a one way trip. (Which was not what they stated over the phone when I called the night prior). He said I can shop around for a clean truck if I wanted. Customer service was horrible from beginning. Called UHAUL customer service right away and they referred me to work with the store manager first. I attempted to work with the manager Damien and got nowhere.(text messages and pics available). I sent text reminders, pics, etc. which is ridiculous. Customer service skipped this location and it shows. This place is unethical and I hope it gets shut down or at least audited in the near future.

Kenya Thomas 
Rating:
1.0

Customer services was great, nice and polite. Some equipment was not available as stated. I was advised of one $ amount by the facility on Maple Ave and upon obtaining the equipment i was given a higher price. I was then told that i would have to go to another address to obtain the vehicle towing equipment and told i would receive a discount, but did not.

cyndi Perez 
Rating:
5.0

Keep doing what you’re doing.

Elizabeth Garcia 
Rating:
5.0

Nathaniel was excellent and personable. Great way to end the day of moving.

Jonathan Montgomery 
Rating:
4.0

Customer did not leave a comment.

Randy Moore  |  Overall Experience 
Rating:
5.0

Excellent customer service

MARIO VENEGAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Letisha Arreola 
Rating:
5.0

Customer did not leave a comment.

William Mastin 
Rating:
5.0

Customer did not leave a comment.

THEODORE POPHAM 
Rating:
5.0

The Person that checked us out was very knowledgeable and very friendly to answer any Questions or concerns

Luke Ayars 
Rating:
5.0

Damian was very helpful and knowledgable.

Randy Blakely  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Prochazka 
Rating:
5.0

Customer did not leave a comment.

JOSEPH SPOONER  |  First Impressions 
Rating:
1.0

Kids are running that location. I made reservations two weeks ago prior to my move. First location couldn’t find the keys. Sent me all the way across town and I had requested moving pads and a dolly at the time of my reservation on Billie hex rd. The guy informs me they had neither. Then when I return the truck, they proceed to ACUSE ME OF STEALING A DOLLY THEY NEVER ISSUED TO ME! I lost my cool. The girl working there said, “ if you don’t like our service never come back here” - well guess what- I WILL NEVER DO BUSINESS WITH UHAUL AGAIN. My card better not get chartered or I will call my lawyer. Also we have tons of friends moving in and out with oil field - you can bet I will NEVER recommend you for business. Thanks!

Lazaro Hinojos 
Rating:
5.0

Customer did not leave a comment.

Eli Rodriguez 
Rating:
5.0

Great staff and helpful!!!

George A Orosco III 
Rating:
4.0

Instructions need to be more clear. This is not a gated access. Did not realize you need a card to swipe to gain access. Lock was not in unit but with it being non-gated access, I did not understand where you would enter an access code and they don’t put in unit because they can be taken. The facility has two access areas to outside, non-temp controlled units which makes it confusing. Plus, access hours are 5-10pm. I had the impression it was gated access and surprised it was not; However, I understand the alarm now and access to our unit.

Tiffany Dungan  |  Online Move In 
Rating:
5.0

When storage instructions were sent for the storage unit, initial access for the first time, the instructions sent by U-Haul should have instructed us we need to have an access card for this location to sign in and out. To get an access card, you need to come in during office hours. Plus, the lock was not in the unit, but anyone could open it and access the lock. Overall, the store associate was very nice and helpful.

Tiffany Dungan 
Rating:
4.0

Initial unit assignment was messed up. when I asked to change to a smaller unit, I got one anad was charged the same amount, not what I was quoted. I had moved out of state and fixing the problem was not easy.

Gregory Minckley  |  Overall Experience 
Rating:
5.0

I appreciate U-Haul especially Damien Tarvares he deserves a raise he has excellent customer service skills and I truly appreciate him. I needed the storage right after my Mom had passed it was a difficult time in my life but he made me feel as if I were a family if U-Haul and that made me feel good about putting my stuff in there. Thanks to the whole team

Marsha Travis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Hobbs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRACY ZARSKY  |  First Impressions 
Rating:
5.0

Good

Juan Gabriel Luiz Martinez 
Rating:
5.0

Everything was neat.

jesus Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tia Foster 
Rating:
3.0

That truck leaks through the cab with any amount of rain.

ZACHERY BALL 
Rating:
4.0

Customer did not leave a comment.

Guadalupe Gilbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Farris Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guale Owens 
Rating:
5.0

Customer did not leave a comment.

Blair Roberts  |  Overall Experience 
Rating:
5.0

Offer a cold bottle of water!

JACKIE LEON JR WILLIAMS 
Rating:
5.0

I felt like the monthly rates for the storages are too high

cory wagner 
Rating:
5.0

Staff was friendly and helpful.

Michael Moore 
Rating:
3.0

Make sure you give trucks to customers with a FULL gas tank. I was not. Driver door was hard to close, which isn’t safe.

javen umthun 
Rating:
5.0

Nathan was a real big help and had excellent customer service. Thank you

Adrian Lopez 
Rating:
5.0

Staff is awesome.

Chris Posey 
Rating:
3.0

The place was clean. The girl at the desk had no intention of standing up to interact. Barely talked to me for being on her phone. And was happy to push everything on the guy outside.

Tia Foster 
Rating:
4.0

Customer did not leave a comment.

Kevin Hulsey 
Rating:
5.0

Dominique went above and beyond to help us with our return. He is an excellent employee. Thank you

Alyne Jones 
Rating:
5.0

Customer did not leave a comment.

jesus Torres 
Rating:
5.0

Excellent service. Easy processes. Very clean.

Chat York 
Rating:
5.0

Customer did not leave a comment.

DENNIS ADAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wendy Castillo 
Rating:
5.0

Customer did not leave a comment.

Jody Blue 
Rating:
5.0

Customer did not leave a comment.

Luke Gonzales 
Rating:
5.0

The gentleman that checked in the truck after I used it even stayed after hours so I could get the gas refilled. You need to make that guy the manager. 100% most helpful ugaul location ever.

Jefferson Fernandez 
Rating:
5.0

Damian is Awesome!

JACKIE LEON JR WILLIAMS 
Rating:
1.0

Customer did not leave a comment.

AMY CHAVEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tressa hammond 
Rating:
5.0

Customer did not leave a comment.

meshawn johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JONATHAN ORTIZ  |  First Impressions 
Rating:
5.0

General manager was great easiest process I’ve gone through in a while and was always there to help/answer any questions.

Jermiah Rubalcava  |  Overall Experience 
Rating:
5.0

Absolutely perfect! Friendly staff offered a tour of the facility to show us to our storage unit and all of the amenities. Spacious hallways and elevator made moving our things into storage super easy and convenient! Drop off was a breeze!

Luke Marange 
Rating:
5.0

Customer did not leave a comment.

Carlos Tamez 
Rating:
4.0

Proper Explanation is needed to Customers regarding mileage usage. So that, they Don't unnecessary Pay BILL or what they didn't Plan for and also putting themselves into mess. My experience was great but the mileage issue was the problem. But am grateful at the end every was resolved with the help of the branch Manager Damian and one other Team Lady. I appreciate. Thank You.

Vivian Ogbebor 
Rating:
5.0

The staff was very friendly and helpful

angie ball 
Rating:
5.0

Customer did not leave a comment.

luke gonzales 
Rating:
5.0

Customer did not leave a comment.

Julia Nitschmann 
Rating:
5.0

Candid, responsible and knowledgeable staff - No improvement is needed.

Thomas Perry 
Rating:
5.0

Customer did not leave a comment.

Alexia Tucker 
Rating:
5.0

Customer did not leave a comment.

Carlos Cortes 
Rating:
5.0

Customer did not leave a comment.

DENNIS ADAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daryl wells  |  Overall Experience 
Rating:
5.0

The manager there went above and beyond with his assistance! Amazing personnel, highly recommended

Hector Gomez  |  Overall Experience 
Rating:
4.0

Your telephone booking agent dropped the ball on a reservation for a 10 x 15 in corpus christi. It forced me to take a smaller unit. Now I have to rent two units. Your staff in odessa are suoerstars.

SCOTT BENTLEY   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashlee Richardson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LOGAN OFFIELD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri Hobbs  |  First Impressions 
Rating:
5.0

Damian was so great! Very friendly and helpful.

Amanda Sutherland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ORRIN KIMBROUGH  |  First Impressions 
Rating:
4.0

Wish they didn’t charge me for June since I moved out a week before the day I was supposed to. Was inconvenience trying to get my money back.

Matthew Santa Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio Bejarano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Quigley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERGIO MENDOZA  |  First Impressions 
Rating:
5.0

Very helpful

Tyler Weadock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA BETHANCOURT GONZALEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHAD SANDELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valschkia Dabney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESICA CARLILE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kashia Craig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

henry umoh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Quigley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESICA CARLILE  |  First Impressions 
Rating:
5.0

storage facilities was best suited for my needs. The staff were very supportive and helpful.

Christopher Medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike sargent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erwin Renacia  |  First Impressions 
Rating:
1.0

U haul charged us twice. Once when I reserved the trailer, and they charged my husband when he picked it up. So now we are trying to call and get the second charge reversed, crazy how inefficient the system must be for uhaul not to know we had already paid?!

GIDEON CRUMP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HORNSBY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA DICKERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE MARTINEZ  |  Overall Experience 
Rating:
5.0

This was the best experience I've had with any storage facility and I've used several over the years. I always felt my unit was secure and the staff was easy to communicate with and helpful if I ever needed anything.

Shepard Lodging  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTIST SHEROBBI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rojelio Garcia  |  Overall Experience 
Rating:
5.0

Everything was perfect, I will recommend uhaul to anybody. awesome service and everybody was always super helpful

dylan sanders  |  Overall Experience 
Rating:
5.0

From the 2 guys that helped me out at check-in, to the clean storage room we rented to the huge assortment of moving products, the $20 dolly to move out things, to the very clean and we'll taken care of moving truck. Everything was awesome and a great experience. HIGHLY RECOMMEND this U-Hual center. If all of the U-Huals are this awesome, they are running this company very well.

JESSE WORLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karla Aranda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUTUMN ROBERTS  |  First Impressions 
Rating:
5.0

The manager is extremely helpful and friendly.

Sue Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT BENTLEY   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Stockton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lindsey Lara  |  Overall Experience 
Rating:
5.0

Very Nice and Intelligent!!

Ronald Brown  |  First Impressions 
Rating:
5.0

If I ever need another storage I will definitely use this location!

Daphne Rhoads  |  Overall Experience 
Rating:
5.0

I believe her name was Reba? However great customer service, more than helpful and couldn’t have chosen a better facility. 10/10 would recommend

Gregory Torres  |  First Impressions 
Rating:
5.0

Your employees at this facility are amazing and all are willing to help. You definitely need more employees like Adrian. Great customer service by all employees that I met in the 8 months we used your facility.

Maggie Powers  |  Overall Experience 
Rating:
5.0

Great customer service!

Tammy Roman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bob long  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chris Schmoak  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DIANA HERRERA  |  Online Move In 
Rating:
5.0

I really like the staff, they are always so friendly

belinda maldonado  |  Overall Experience 
Rating:
5.0

Close to the house

Ruben Mesa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karl Boehm  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel anaya  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson Perez  |  Overall Experience 
Rating:
3.0

Size of truck ordered online and reserved was not the truck received, it was a small one. Information regarding my storage unknot was not gone over while picking up truck. Thankfully office was still open to go back and sign paperwork to access unit. I did upgrade to a bigger unit since I was able to see a sample unit in the office which was helpful. Not to bad of an experience but wished I had the truck I reserved to help save time and be able to get the load done in one drive.

Sofia Galindo  |  Online Move In 
Rating:
5.0

Great facility. Professional service. I would recommend.

steve bovee  |  Overall Experience 
Rating:
5.0

The person who was there (young man Hispanic possibly) was awesome ! I’ve recently moved back to Odessa . And let me tell you it is very rare that you find someone that actually likes there job. He was great and gave me the entire lay out of the facilities. He is great and deserves recognition. He’s a keeper . And also the manager that was there was awesome as well . Keep up the great job it looks great !!

Marissa Simmons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

casey bridges  |  First Impressions 
Rating:
5.0

Greg and Sheyenne were extremely knowledgeable and helpful through truck rental, storage rental and other purchases. They are the best.

larry brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pamela rodriguez  |  First Impressions 
Rating:
5.0

All staff was absolutely nice,patient, helpful and understanding ....made my day after I was struggling with my day....thank you all 😊

Suzanna Naba  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENDA GARZA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rojelio garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Hargus  |  Overall Experience 
Rating:
5.0

Super friendly and accommodating. Very professional.

Gregory Minckley  |  First Impressions 
Rating:
5.0

All the staff was polite mannered and very kind to this old lady that I am...I was having a bad few days and they were just so awesome I can't say it's hard to find good people but this bunch was above and beyond in helping me in everyday possible

Suzanna Naba  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Paul Ornelas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SYMCHUK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randy Moore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james carrell  |  Overall Experience 
Rating:
5.0

Staff has good people skills

cecil johnson  |  First Impressions 
Rating:
5.0

Excellent

Dany Perez Flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yulissa sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Tracy  |  First Impressions 
Rating:
5.0

The staff was awesome - there was only one computer working so the staff was using their phones to fill out the paperwork and be able to help me so I didn’t have to wait. Very friendly and helpful!

Cheryl Mccrury  |  First Impressions 
Rating:
5.0

Prices better than competitive. Need more covered spaces for RV trailers

Ruben Mesa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonie Megia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzan Hogan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erik andersoon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Olson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeannette navarro  |  First Impressions 
Rating:
5.0

U-Haul does not know how fortunate they are to have Mr. Jacob Meador as the GM. He is the most professional customer service of U-Haul I have ever experienced bar none. He is the most knowledgeable as well. He was short handed that day as all his help called on sick what a disgrace. I strongly recommend U-Haul VIP's and the CEO put Jacob on a Nationwide training program immediately to learn his upmost courteous customer service. I recommend promotion 1 April, 2022. Terry G. Jones

terry jones  |  First Impressions 
Rating:
5.0

The people at this location were amazing and helped me with everything I needed. The manager was fantastic and helped me getting a truck, showing me the place, and managing my rental. It’s also extremely conveniently located, accessible, and clean. Felt very secure too with my items.

Samuel Gonzales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tabitha Sherrill  |  First Impressions 
Rating:
5.0

Jacob was such a great help!! If I could give him 10 stars I would. Cleanest Uhaul I have ever been inside.

Daphne Rhoads  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Matthew Ray  |  Overall Experience 
Rating:
5.0

The guy Jacob was always helpful, and would stop what he was doing and help us out.

Miles Haiduk  |  Overall Experience 
Rating:
5.0

Rock star service!!

Chris Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doug Pearce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Sisemore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CLAYBURN  |  Overall Experience 
Rating:
3.0

The free lock was not in the building I rented, but overall good experience

Chris Price  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica Jones  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SYMCHUK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vonnie Downey  |  Overall Experience 
Rating:
5.0

Friendly, professional and knew what he was talking about.

Barbara Rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane Stratton  |  First Impressions 
Rating:
5.0

Everyone was so helpful and understanding!! By far the best experience I've had with uhual before!!

CHANDRA COLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elise Lawson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN READ  |  First Impressions 
Rating:
4.0

This was a great place to get, very clean and easily accessible. But the staff are are the real hero's out, we're awesome with the rental, and helped tremendously. They also helped the guy before me in line too.

NICKOLAUS HOLGATE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob Bowman  |  First Impressions 
Rating:
5.0

The associate was so courteous, informative and professional! I’m a first time customer who has been very happy with the customer service. Thanks again

BOBBIE LANE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jerald Christensen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector Martinez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHERENDA LEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Brunner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Burk  |  First Impressions 
Rating:
5.0

A secure feeling overall, friendly, and nearby proximity to the city and it's businesses.

Angel Rodriguez  |  First Impressions 
Rating:
5.0

My experience with U Haul on billy hext rd. was very good. Jacob was very helpful and cordial when I was looking to rent a space. More importantly he demonstrates the same courteous manner when I terminated my rental due to another facility offering covered parking for my trailer. That was the ONLY reason I chose to store elsewhere. I’d highly recommend U haul and want to congratulate them for having such an exemplary employee like Jacob. Good job!!!!

Alan Bradshaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony woodrum  |  Overall Experience 
Rating:
5.0

Great

CHARLES BECTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Ashby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny Lasiter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES KELLUM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dusty Baumann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eathan Hamm  |  Overall Experience 
Rating:
5.0

Jacob was very helpful. I was in and out quickly and he was able to answer all of my questions. Jacob made the whole process very easy.

Miles Haiduk  |  First Impressions 
Rating:
4.0

I took away a star because my reservation wasn’t ready. I had to wait so long and my movers were ready to unload. Otherwise, the staff kindly took care of the problem and I was satisfied.

Elray young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adriana Rico  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve bovee  |  First Impressions 
Rating:
2.0

The lady in the front didn’t try at all to help me getting the uhaul truck even when I went inside to ask for help. She said the keys were in the truck ready for me but they weren’t. I rented a truck & wasn’t even able to use it to move my belongings.

Gina Rosales  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PHILLIP BAER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE FELICIANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila Meinkowsky  |  First Impressions 
Rating:
5.0

Great security,staff, temperature controled ....grand!

Timothy Ortiz  |  Overall Experience 
Rating:
2.0

Poor unfriendly staff that couldn’t stop complaining about their problems here at this job.. nagging and complaining while trying to enroll me.. almost said no but the free one month of storage was why I stayed. Then I canceled on my login from online and it was processed but never actually approved until they sent me a late notice and default. Which I had notified 6 weeks prior off moving out..

Jason Ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin Wessell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Priscilla Dunbar  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chester Dees  |  First Impressions 
Rating:
5.0

Love the staff… very helpful over the years.. would recommend them to anyone.. great over experience. Jacob and Damian were always very helpful and nice.

Nora Ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsey Lara  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JARED HAMILTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sydney perez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnny Lasiter  |  First Impressions 
Rating:
4.0

This facility “DOSE NOT HAVE” a 10’x20’ , climate control !! They rent you : ( “2”) 10’x10’ lockers. ( sometimes close to each other, sometimes not) When you have several items at 12’ in length, and find out, After reserving, and On the day of move in, That the advertised 10’x20’ DOES NOT Exist. It is very dishonest and added stress!!! I was told by manager, The largest this facility has is 10’x15’ for climate control.

Venita Cooper  |  First Impressions 
Rating:
5.0

The only comment I can make to help you all improve at this specific location, is that the Auto Pay never worked. I had set it up 2 or 3 separate times and the payment would never go through automatically, someone would eventually call to let me know that my payment was late or I would notice because I would receive a letter stating the payment was late and I would have to call in myself to make the payment. Other than that, everyone and everything else was great.

David Guerra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JoAnna Ybarra  |  First Impressions 
Rating:
5.0

Always great

CARLOS PARKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON WARD  |  First Impressions 
Rating:
5.0

Awesome job!

FREDERICK WOMACK  |  Overall Experience 
Rating:
5.0

We will definitely be storing our stuff here again if we ever need to. Never had any issues with anything. The staff was always friendly and quick to help us out with any questions we had and get us taken care of!! Thank y’all!!

Jade Marin  |  Overall Experience 
Rating:
5.0

Great customer service.

Guadalupe Gilbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carroll Lawson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doug Pearce  |  Overall Experience 
Rating:
5.0

Best experience came from this location

ROBERT JIMENEZ  |  First Impressions 
Rating:
5.0

Nicky is amazing and is such a helpful and caring person truly a great asset to the company

ROBERT JIMENEZ  |  Overall Experience 
Rating:
4.0

The staff and facility are excellent. The website is not user friendly and confusing.

Paula Coulter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shelby dash  |  First Impressions 
Rating:
4.0

Said there would be a lock inside the unit. There wasn’t one so o had to leave my stuff unattended and go buy a lock.

Daniel Lacy  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES COTTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Reaume  |  First Impressions 
Rating:
5.0

Carmella was so helpful and did a great job helping us get us the uhaul for our move and made all transitions smooth and simple. Very thankful she was there to help us meet our needs in such a tough time. Thank you so much!

ROBERT JIMENEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garry Tucker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry poyner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin Wessell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jade Marin  |  First Impressions 
Rating:
5.0

Jacob was very courteous and got me the exact unit I needed.

Alan Bradshaw  |  First Impressions 
Rating:
5.0

Jacob helped me out several times through the process of a Truck and Storage. He was very Professional and helpful.

JAMES COTTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CLAYBURN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FERNANDO ACOSTA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS PARKER  |  Overall Experience 
Rating:
4.0

no comments at this time

Rigo Uranga  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Jenkins  |  First Impressions 
Rating:
5.0

On the day we moved in our furniture was severely damaged and we needed extra boxes and the staff was generous upon seeing how distressed we were and gave us a couple of boxes for things that were falling out of delivery boxes. They helped us by putting a new lock on one of the doors when it wasn't locked properly in our absence. Great group on Billy Hext Rd, Odessa, TX.

Wayne & Holly Perkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Pina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HAILEY HOELSCHER  |  First Impressions 
Rating:
5.0

The employees were very nice and helpful

STERLIN ROSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDY HICKERSON  |  Overall Experience 
Rating:
5.0

Everyone at Uhaul moving&storage country club was amazing. They helped me when I got sick and couldn't make a payment. I highly recommend Uhaul moving&storage country club. If I need anything from Uhaul I will be going there even if it's in Odessa and I'm not. Thank Y'all for being who y'all are and not being like most people.

Alisha Reed  |  Overall Experience 
Rating:
5.0

The employees were helpful and very knowledgeable about the process and helped us make decisions on which storage unit best fit our needs. The process was seamless and we were pleasantly surprised by the ease and friendliness of the employees. We were also turning in a trailer at the same time and that process was easy as well. Thank you to everyone at U-Haul from California to Texas for making the move less stressful!

Lynn Van Amburgh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariam Mallard  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GUY HARNED  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Baldarrama  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob Abney  |  Overall Experience 
Rating:
3.0

The units did not have locks in them, but the front desk clerk gave me two. Was just a little inconvenient having to go there and wait... but it ended well. She was also nice enough to come spray for a spider.

TAIQUITHA ROBINS  |  Online Move In 
Rating:
5.0

Excellent storage facilites and staff extremely helpful! Thank you!

Michael Galloway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared Hyman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rho Iota Omega Chapter AKA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Denton  |  Overall Experience 
Rating:
3.0

Was not able to move into storage space (Covered Parking Area) rented due someone else parking equipment in space I had rented (Area YO61) had to move to area ( YO55)..

Phillip Holley  |  First Impressions 
Rating:
5.0

Thank you so much for great service and so much more.

George Montez  |  Overall Experience 
Rating:
5.0

You need rental moving trucks with hydraulic lifts!

Juan Daniel Navarro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delma Pena  |  First Impressions 
Rating:
2.0

Needs payment done and back wall installed

Cesar Torres  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephanie Tibbets  |  First Impressions 
Rating:
2.0

Have still not been able to access my unit. First time I went my code was denied. Note on office window saying they were out. Called customer service but did not have time for a 30-45 minute hold. Chatted online with customer service on Monday. Was only told someone would return my call. 2 days later and nothing. I’m paying for a storage unit I can’t even get in to.

Amanda Hoelscher  |  Online Move In 
Rating:
5.0

We do have an issue with the left side of the roll down door. It seems to put in at the bottom, like its out of the track?? Maybe UHaul could check on that next time we are by there? Jacob was super helpful, he is the reason we came back to this facility. We actually moved 3 storages into 1. He's great!

Dale Morelan Trust  |  First Impressions 
Rating:
5.0

The front desk guy was so nice. I didn’t have to go inside (I have cancer) so my friend went in with all of my stuff and he let her. They didn’t have the one unit I thought I reserved but instead gave me 2 for the same price & size! My units were side by side and they unloaded easy! 10/10 would recommend to anyone looking for somewhere to store anything climate controlled!

Jen Tavarez  |  First Impressions 
Rating:
5.0

The storage units are very clean and well kept.

John Wasserburger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula Coulter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason deschamps  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BILLY GAMBLE  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Grace Lynn Morales  |  First Impressions 
Rating:
5.0

The move in was great thanks to Sydney Perez, she was very helpful, professional, help out 110%.

Timothy Ortiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy rhoders  |  Overall Experience 
Rating:
5.0

Originally had an electronic gate , due to expansion has not had secured entry for some time. Very satisfied with staff and facilities other than previously mentioned entry.

Cavin Zugg  |  Overall Experience 
Rating:
5.0

Excellent Excellent experience. Top of the line

TREVOR QUILLMAN  |  Overall Experience 
Rating:
5.0

I will recommend your facility to anyone needing storage. I may even be back for a different unit. You are closer to my new home and took great care of us. Thank you

Rockie LeBlanc  |  Overall Experience 
Rating:
2.0

Employees were RUDE, UNHELPFUL, and prices kept changing! Lots of problems

Nathalia Machado  |  First Impressions 
Rating:
5.0

Excellent!!

Angi Sanchez  |  First Impressions 
Rating:
5.0

Very good price and easy but if you live in California ufff go to Vegas, NV or different state and rent there you going to save a lot money

David Rodriguez  |  First Impressions 
Rating:
5.0

Highly recommend. Affordable and easy accessible

Eric Young  |  Overall Experience 
Rating:
5.0

The staff was always there to help me and I always felt my stuff was secure!

Serena Magill  |  Overall Experience 
Rating:
5.0

Jacob was extremely knowledgeable and Helpful.

Molly Colvin  |  Overall Experience 
Rating:
5.0

This storage facility has been a great place to store extra items over the past several years. I would gladly recommend it.

LUIS TRUEBA  |  Overall Experience 
Rating:
5.0

This site has always had a professional and polite staff. Recommended!

Sean Glaspell  |  Overall Experience 
Rating:
5.0

I would recommend this location the young man that helped us the day of our arrival went above and beyond providing an excellent costumer service. This company needs more employees like him. Thank

Jose Antonio Garcia  |  First Impressions 
Rating:
5.0

Kelly was amazing. I also had help at the Billy Hext location from Jacob. They both made this experience absolutely easy and actually enjoyable. Who enjoys moving. I did this time. Thank you both.

Zeke Fonseca  |  First Impressions 
Rating:
5.0

The guy up front was super helpful. He gave great service and met our need. Very professional.

Jessica Rios  |  Overall Experience 
Rating:
4.0

Best storage unit and staff that I have used

Zachary foster  |  Overall Experience 
Rating:
5.0

I stopped by around 3:30 on 5/17 and the guy at the front desk was everything you’d want in customer service. He went above and beyond and I would go back just to get his help if I wasn’t moving

David White  |  Overall Experience 
Rating:
5.0

Jacob is always very professional and courteous! I like doing business with people like Jacob.

Michael Hall  |  First Impressions 
Rating:
5.0

Jacob was a pleasure to work with. Always helpful. Thanks Jacob..!

james carrell  |  Overall Experience 
Rating:
5.0

Beyond Perfect

afram matanawui  |  Overall Experience 
Rating:
5.0

Best Service that I have ever received from a Uhaul personnel. I will definitely recommend this place to my friends.

Morgan Davidson  |  First Impressions 
Rating:
5.0

The world needs 1million more Jacobs!!!! Thank you Jacob for excellent service!!! Keep doing what you do ; God and man will reward you!!!!!

Aleshia Banks  |  Overall Experience 
Rating:
5.0

Jacob was amazing!!! He made everything simple and easy. Not only was he knowledgeable but he was super friendly and kind hearted. I will definitely be coming and seeing Jacob on my next move 10/10!!!

AARON HERNANDEZ  |  Overall Experience 
Rating:
5.0

Perfect place to storage all our things! Very clean!

Shayla Hitt  |  Overall Experience 
Rating:
5.0

Thank you very much

Magda Espana  |  Overall Experience 
Rating:
5.0

The manager is extremely helpful and compassionate.

Myra Ahmed  |  Overall Experience 
Rating:
4.0

Everything was good people that work there were great nice facility

Steven Schwab  |  Overall Experience 
Rating:
5.0

Efficient service.

David Jackson  |  Overall Experience 
Rating:
5.0

The people here are Awesome & very helpful, the facility is clean & on great condition & great location!! I have already recommended it to my son who moved his stuff from a storage in Midland to!!

Charles Alderson  |  Overall Experience 
Rating:
5.0

Excelent service !!!!!!! Very professional !!!!!!!!!!!!!

Magda Espana  |  First Impressions 
Rating:
5.0

Wonderful experience with storage at the Country Club location. I received excellent customer service from the previous Manager, Doug and the excellent service continued in his absence.

YaVette Everette  |  Overall Experience 
Rating:
5.0

Jacob Meador was great. He made the whole process swift and painless. He has earned my future business.

Jason Ballad  |  Overall Experience 
Rating:
5.0

Excellent service, great staff!

Judith Cude  |  Overall Experience 
Rating:
5.0

Great staff, great location. Would recommend!

Hannah Horick  |  Overall Experience 
Rating:
2.0

Was an ok experience- not the best just ok - staff could use more training although nice had some issues

James Pendrey  |  Overall Experience 
Rating:
5.0

A OK

Kerry Ticer  |  Overall Experience 
Rating:
5.0

Dameion was a great help. He friendly and a pleasure to work with.

veronica morin  |  Overall Experience 
Rating:
5.0

Excellent staff! Helpful and very professional.

Kelly Thatcher  |  Overall Experience 
Rating:
3.0

The sales lady was rude and the truck was less then what I expected. I’ve rented trucks before from U-Haul and I was completely put back this time around.

virginia bowden  |  Overall Experience 
Rating:
5.0

Damian Tavarez provided EXCELLENT customer service. He helped my family and myself during a very scary time due to what I would characterize as a mechanically dangerous 26' moving van.

William Hamel  |  Overall Experience 
Rating:
5.0

Very pleased with the overall experience with UHAUL! Will recommend to everyone!

jesus padilla  |  Overall Experience 
Rating:
5.0

Great facility Doug did a great job. Made up for poor service at the midland wall street ihaul

Steven Dordick  |  Overall Experience 
No reviews have been submitted for this location.

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