Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged $15 for cleaning fee, but was never advised of the need to clean a little powder from the trailer bed. If Uhaul had a broom, I could have cleaned this very small of powder in about 2 minutes or in about 30 seconds with a leaf blower. I think this cleaning fee was unjust and never communicated. Otherwise, the customer service with this staff was excellent.
Robert W
Rating:
5.0
Customer did not leave a comment.
Don K
Rating:
5.0
Very good.
Richard M
Rating:
3.0
Customer did not leave a comment.
Sedric J
Rating:
5.0
Explain how to use windshield wipers (didn't need though) and lights. This may seem like common knowledge, but it is not, especially when needed all of a sudden. I should have asked, but didn't think about it at the time. Great service overall. Thanks!
Stan M
Rating:
5.0
Customer did not leave a comment.
Joseph S
Rating:
5.0
N/a
Good customer service n good appointment
larry a
Rating:
5.0
Customer did not leave a comment.
Evette M
|
First Impressions
Rating:
5.0
Awesome people
robert c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tanisha T
Rating:
1.0
Going forward if someone reserves certain equipment and items are not available please contact customer before hand instead of allowing a customer to think they will have all necessary items to move with and when it’s time to move they are advised otherwise. Also if the U-Haul truck is on E a $10 credit is not enough to make up for that inconvenience.
Jonasia B
Rating:
5.0
Customer did not leave a comment.
JOHN R
Rating:
4.0
They had computer issues the day before however were handling all rentals as quickly as they could.
Timothy R
Rating:
5.0
Customer did not leave a comment.
Ron R
Rating:
5.0
Nothing! Y’all awesome as always thank u ! and have a bless day
Avelina D
Rating:
5.0
You have the best rental service in the Pensacola area.
randy b
Rating:
5.0
Customer did not leave a comment.
Mike N
Rating:
5.0
Keep on keeping on with what you are doing now !!! ALL PRO Staff HAS TO BE a REflection of Mgt !!!
Jason B
Rating:
4.0
Truck was clean and drove well however the heat/air was inoperable and the radio volume control is broken - stuck on loud setting. Otherwise it was a good experience.
Robert S
Rating:
4.0
Customer did not leave a comment.
Byron E
Rating:
5.0
Amazing location... It's easy to book through the app. Friendly staff.
syreta c
Rating:
5.0
Customer did not leave a comment.
Chris H
Rating:
2.0
I was told by a Uhaul representative on March 17, '24, that I would receive a 20% discount on my next rental because of a bad experience with my rental from March 16,'24. But didn't receive any discount on my rental the next weekend. The Davis University Uhaul store morning crew is sad, angry, and unwelcoming when you go in. But the crew in the afternoon was polite, nice and welcoming. Store has problems.
James T
Rating:
5.0
The young lady that checked me in was awesome, knowledgeable and quickly got me taken care of.
BILLY M
Rating:
4.0
Take off the card beneath the windshield. Don’t let your customers take that off themselves.
Nelson K
Rating:
5.0
I wish I could remember the name of the young man that helped me. I had some special needs regarding a lock on my truck and some pads. He went above and beyond to meet my needs and make my drop off a very pleasant experience. Without his help, it would have cost me additional time and money that I could not afford.
Dan C
Rating:
5.0
Thanks U-Haul!!!
Patrice W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erica C
Rating:
5.0
Isaiah was excellent! He was very friendly, polite and professional. He made the experience the best it could be!
Donna L
Rating:
4.0
This location always be a problem.
Carla H
Rating:
5.0
Customer did not leave a comment.
Julia H
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
3.0
First time renting here so can’t compare to others.
Robert K
Rating:
5.0
Great job everyone
DENNIS S
Rating:
5.0
Nothing, Everything went smooth and quickly, Very polite and helpful staff. I've been using the same place on Davis Hwy. Across from University Mall for 10 years and will continue to do so. I highly recommend this location.
Joseph S
Rating:
5.0
Customer did not leave a comment.
Richard P
Rating:
3.0
Truck was clean but tire pressure was low -or- the indicators were faulty. This was reported prior to departure but I was told to self check the tires and go ahead if I was satisfied. Brakes grabbed and pulled hard right just prior to a full stop.
rhonda p
Rating:
5.0
Customer did not leave a comment.
Carla H
Rating:
5.0
Customer did not leave a comment.
James Y
Rating:
5.0
Customer did not leave a comment.
Eric M
Rating:
5.0
i am a freqent renter most of the time, 2 X a month, always the Best service!
EARL J
Rating:
5.0
Super friendly, excellent store
MK H
Rating:
5.0
Customer did not leave a comment.
Greg C
Rating:
4.0
Customer did not leave a comment.
Wesley S
Rating:
4.0
Staff were very friendly and gave attention through the rental process.
Ed G
Rating:
5.0
The staff was friendly and helpful. There was plenty of room to park and turn around.
Christina G
Rating:
5.0
Customer did not leave a comment.
Kaderrick B
Rating:
2.0
I received a reservation to pick up my Uhaul at Mobile Highway. As we are sitting rhere, I get a text to pick up the truck on N Davis Highway, which was 20 mins away. So I call the place, no answer. Call Customer Servive and he says he will put a note on the account but we could be 20 minutes late, we were going to be there 25 minutes late as we didn’t know what was happening and I had to go into the UHaul to discuss. So frustrating that I was told the correct address before yesterday at 10am, literally. The truck needs maintenance and, especially rhe tire sensor.
Tia S
Rating:
3.0
Customer did not leave a comment.
steven r
Rating:
5.0
Everything was great. Coffee would have been nice.
Sandra R
Rating:
5.0
My service was quick and fast no complaints from me, both gentlemen were very polite
Constance M
Rating:
5.0
Customer did not leave a comment.
Arthur v
Rating:
5.0
Excellent service! Truly exceptional people who were friendly, knowledgeable and went out of their way to provide help and get me on my way. Will be my go to place from now on for all my moving needs.
Christopher C
Rating:
5.0
Customer did not leave a comment.
James l
Rating:
1.0
Hire knowledgeable people instead of space holders🙄
Dwayne P
Rating:
5.0
Customer did not leave a comment.
Martha T
Rating:
5.0
Hire more help. Understaffed.
Barbara R
Rating:
5.0
Customer did not leave a comment.
Eric W
Rating:
3.0
Customer did not leave a comment.
SHELBY T
Rating:
5.0
Customer did not leave a comment.
Antwun D
Rating:
5.0
Customer did not leave a comment.
Angela R
Rating:
5.0
Fast and professional installation
Thomas H
Rating:
5.0
My rental location made it easy and painless to reserve and pick up my truck.
Michael F
Rating:
5.0
Always can count on you all to come through every time.. Thanks!
Tiffany A
Rating:
5.0
Customer did not leave a comment.
James J
Rating:
5.0
Customer did not leave a comment.
Che B
Rating:
3.0
I really don't think there's anything that you could actually do. It's in a great location, the only problem is only being able to go out one way. It's impossible to make a u-turn. But, overall it's a good place.
Tina B
Rating:
5.0
Customer did not leave a comment.
Deanna J
Rating:
5.0
Very helpful
Jackie I
Rating:
5.0
Everyone was professional, helpful and very nice.
charles p
Rating:
5.0
Customer did not leave a comment.
Timothy C
Rating:
5.0
Good job everyone
DENNIS S
Rating:
5.0
Customer did not leave a comment.
THOMAS A
Rating:
5.0
Customer did not leave a comment.
Reah V
Rating:
5.0
Floor of trailer felt like it would collapse. One tire required air before use and multiple times due to nail in tire.
DAVID G
Rating:
5.0
Customer did not leave a comment.
Maydora D
Rating:
5.0
Staff was amazing. I will definitely be back.
Tracie S
Rating:
4.0
Customer did not leave a comment.
ANTHONY H
Rating:
5.0
The staff were wonderful, especially the installer.
Melinda C
Rating:
4.0
Customer did not leave a comment.
Rolando C
Rating:
5.0
Customer did not leave a comment.
GARY R
Rating:
5.0
Fast, convenient, and helpful customer service. Great job! My go to!
Jason H
Rating:
5.0
The staff is always excellent at this location!
Kirstin S
Rating:
4.0
It didn’t allow me to complete my check in process it kept saying couldn’t find my location so as a result I was charged a 20.00 fee🥺
kimberly p
Rating:
5.0
Customer did not leave a comment.
leslie m
Rating:
5.0
All I can say is it was a very good experience.
James G
Rating:
5.0
Customer did not leave a comment.
Scott M
Rating:
3.0
I had to pay an extra $60 because I used a “prepaid card” and was suppose to receive the $60 after drop off. I have yet to receive it.
Zachary M
Rating:
5.0
Ready as ordered. Staff very nice. Very cost effective.
Dale H
Rating:
5.0
Love where I picked up the truck so nice and helpful
Jayme H
Rating:
5.0
Customer did not leave a comment.
Barry N
Rating:
5.0
More help at desk
JOHN R
Rating:
5.0
In Jan. 2024 while on vacation for our daughter's wedding, the transmission went out on our vehicle. U haul is one of the few services where you can tow your own vehicle back home. Thankfully our transmission is under warranty. Thank you UHaul for making an already stressful situation better.
Brian H
Rating:
5.0
Customer did not leave a comment.
William L
Rating:
5.0
Customer did not leave a comment.
Leslie L
Rating:
5.0
Friendly service and very helpful
Thomas M
Rating:
5.0
This was the easiest rental I’ve ever had. Everything was ready when I arrived to pickup and return. Professional and friendly front office and staff. The motorcycle trailer rode very smoothly and perfect for my motorcycle. I will be using this Pensacola location again. Thank you.
Jeffrey M
Rating:
5.0
Customer did not leave a comment.
Jerry H
Rating:
4.0
Customer did not leave a comment.
Scott T
Rating:
2.0
I rented a van which had somewhere around 12,000 miles when I got in it the smell of smoke was strong there were ashes in the cup holder the interior was dirty it was obvious that it wasn't clean by the time I returned it which was approximately 3 and half hours I smelled like smoke I brought this up to the people in the office they didn't care no apologies nothing
MASSIMO T
Rating:
5.0
Customer did not leave a comment.
Tim G
Rating:
4.0
Customer did not leave a comment.
Jaclyn F
Rating:
2.0
My lock didn’t close properly because your office refused to repair the door latch even after repeatedly bringing it to your attention. I had to always bring a second person and tools to pry the door upward so that the latch holes lined up and the lock bar could fit through both holes. I requested someone to bore the holes out larger multiple times. I have crippled hands. When I finally put my own lock on that had a thinner bar so that I wouldn’t require a helper and tools, you took off my lock, put on your own, and locked me out of my unit. When I needed in, your employees couldn’t find the key to your lock. Your employee spent 30 minutes trying different keys, then had the nerve to yell at me and call me names because I waited in my truck in the AC while you tried to unlock my unit, unsuccessfully. I was locked out. When I came back a week later, finally a nice man bored out the hole for me, and I was forced to spend $10 on your approved lock. By then I had bought a house and was in the process of emptying the unit. I DREADED having to go to my storage unit for the yesr I had it because I knew there was going to be a 15-30 minute struggle to lock it back up. And I had to find a friend to PAY to come help me every time. Your office REFUSED to fix my latch, so I mostly just couldn’t access my belongings. I’m a single disabled lady, and I don’t appreciate the extra work, expense, and hassle your office put me through. I have ZERO reason to ever recommend this facility to anyone, unless I hate them. I asked multiple times for my latch to be fixed. It took all of five minutes in the end. Yall owe me many HOURS of aggravation in my life that I can never get back.
Jennifer H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latasha G
|
Online Move In
Rating:
5.0
Jeff was very helpful friendly and knowledgeable of the facility and answered all of my questions.
Leander H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAMES L
|
First Impressions
Rating:
5.0
Great girls working the drop off
It’s was lit a NASCAR team
MARK H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ramona P
|
Overall Experience
Rating:
1.0
Suppose to have a unit rented with a month free but when we got there they couldn't find it or give us one. They recommended another U-Haul a block away
Cindy R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ASHLEY D
|
Overall Experience
Rating:
5.0
So far so good
VICKI S
|
First Impressions
Rating:
5.0
Great staff. My go to Uhual location.
Mariah M
|
First Impressions
Rating:
3.0
My unit was dirty but they quickly cleaned it out. And while they put mouse traps and bait down, I still had some rodent damage to some outdoor lawn cushions.
MICHELLE G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
|
First Impressions
Rating:
5.0
I'm 72 years in 50 of those years starting with my first move using u-haul and in the following years I have used your services a dozen or more times. This was the best experience I ever had, Mr Dawson runs a good ship and his staff reflect that in every way. thank you Steve West
steve w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John W
|
Overall Experience
Rating:
5.0
This facility was a great location for my move. The staff here was very accommodating and ran well, from mfmt on down. Very friendly & helpful.
William G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John D
|
First Impressions
Rating:
2.0
My experience was absolutely terrible! Large Rats urinated and droppings all over my things, they ate through my bags, mildew and water damage. Oh let's not talk about the dead large rat. Rats not
Mice! And I paid for insurance coverage. Just awful. I had to throw so many of my things away. So I didn't even open because I saw it had been eaten through.
Michelle C
|
Overall Experience
Rating:
1.0
Excessive Rodent Problem and you pay top price for your unit
Melissa M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nancy L
|
First Impressions
Rating:
3.0
There was damage caused by rodent droppings and damage to items. The rodents chewed pictures and rodent droppings on furniture. There was damage to my leather couch caused by rodents along with my mattress.
Megan M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Javaris S
|
Online Move In
Rating:
2.0
Rats
Collin B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ricky P
|
Overall Experience
Rating:
4.0
There was supposed to be a lock inside the unit, but there wasn’t. The light wouldn’t turn on at the switch or by the chair. It looked like it was hanging from the wall and when I touched it it sparked. I reported it to the desk and one of them came to verify it wasn’t working. The next time I go back I have to let them know so someone can possibly fix it. I’m not upset by it, just wished it was already fixed so We could see to put our stuff in.
Tanya M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deborah W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laurence B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ricky P
|
First Impressions
Rating:
5.0
Fix your lights in the units.
Travis S
|
Overall Experience
Rating:
5.0
Great management and staff. JQ,Angel & Ronica Jeff, Assistant Manager, Lot maintenance person mechanic. Everyone was always courteous and professional. Always suggested extra products that I needed. JQ knew which boxes I needed to purchase and exact quantity. Davis Hwy Uhaul made my move & storage a less stressful time. The entire staff needs to branch off to management at other Uhaul stores. This is one of the best teams ever!!!
MIKKA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda O
|
Overall Experience
Rating:
5.0
Only thing is I wish I had got a climate controlled storage my bed and shoes was damaged but that’s on me so get one if you can
talishia s
|
Overall Experience
Rating:
5.0
Team working the morning of 3/24 was AMAZING! So helpful in getting my car off the auto transporter after a poor job done in Oak Lawn, IL. Great service.
Amanda O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michele K
|
Overall Experience
Rating:
5.0
Jeffrey Dawson treated me and every person that came in the business as if they were the most important person he had ever known. When I started my move in the Indiana area I waited in long lines. There were no employees to help. When I arrived at Jeffrey Dawson’s place he was unhooking the trailer in anticipation of my next need. If he doesn’t own the place he’s the best employee a business could have. Great guy thanks
nancy d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michele K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
dale h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roy T
|
Overall Experience
Rating:
5.0
The man that helped me with storage and answering questions was so kind and professional. He needs to train all U-Haul employees on how to treat customers. He is on target! I thank him so much. It is stressful moving but he was there to make it better.
Rose K
|
First Impressions
Rating:
2.0
Facility is old. Has an old garage, mildew smell.
Christopher C
|
First Impressions
Rating:
5.0
Mr. Dawson and his staff calmed my anxieties after a stressful day driving and towing a vehicle for four hours in the rain. Storage needs were met.. Top notch service. I highly commend this team.
Delores S
|
First Impressions
Rating:
5.0
Thank you.
JR D
|
Overall Experience
Rating:
5.0
The manager (Jeff?) was great.
dale h
|
First Impressions
Rating:
5.0
The manager and staff were Top rate
DON V
|
Overall Experience
Rating:
5.0
I had very little time to prepare for this move but Mr. Dawson, at the U-Haul store was very helpful every step of the way. Thank you Mr. Dawson.
Kelly m
|
First Impressions
Rating:
4.0
It was just what was needed.
Cheryl M
|
Overall Experience
Rating:
5.0
clean unit and very friendly and helpful staff.
JAMES l
|
Overall Experience
Rating:
4.0
Recommend baiting "critter" traps more than once if a unit is rented for a long period of time. Improve the security system...was not functioning at all.
CHARLES L
|
Overall Experience
Rating:
5.0
.
Amanda C
|
First Impressions
Rating:
4.0
The only problem we had was there was a water leak into the back of the unit and several boxes got wet and ruined a lot of cloths and bedding. Still going through to see what can be saved or trashed.
A. T
|
Overall Experience
Rating:
2.0
The call center and store are not on the same accord. Call center gave me a storage that was too small. truck burn too much gas or the needle is broken. I spent close to a 100 to drive to Panama City
Maria D
|
Reservation
Rating:
1.0
U Box arrived with lock ripped off and wet inside. Been over a month and cant even get calls returned. Have finally run out of patience. Have tried to resolve with no success.
