Customer Reviews for U-Haul Moving & Storage of Pensacola-University

7,013 reviews

7220 N Davis Hwy   Pensacola, FL 32504
(@ University Mall, Next to Burger King on Davis Highway)

(850) 477-4701

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(850) 477-4701

7220 N Davis Hwy
Pensacola, FL 32504
(@ University Mall, Next to Burger King on Davis Highway)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep on keeping on with what you are doing now !!! ALL PRO Staff HAS TO BE a REflection of Mgt !!!

Jason Burrows 
Rating:
4.0

Truck was clean and drove well however the heat/air was inoperable and the radio volume control is broken - stuck on loud setting. Otherwise it was a good experience.

Robert Stout 
Rating:
4.0

Customer did not leave a comment.

Byron E Parker 
Rating:
5.0

Amazing location... It's easy to book through the app. Friendly staff.

syreta cox 
Rating:
5.0

Customer did not leave a comment.

Chris Head 
Rating:
2.0

I was told by a Uhaul representative on March 17, '24, that I would receive a 20% discount on my next rental because of a bad experience with my rental from March 16,'24. But didn't receive any discount on my rental the next weekend. The Davis University Uhaul store morning crew is sad, angry, and unwelcoming when you go in. But the crew in the afternoon was polite, nice and welcoming. Store has problems.

James Thomas 
Rating:
5.0

The young lady that checked me in was awesome, knowledgeable and quickly got me taken care of.

BILLY MOSS 
Rating:
4.0

Take off the card beneath the windshield. Don’t let your customers take that off themselves.

Nelson Kowu 
Rating:
5.0

I wish I could remember the name of the young man that helped me. I had some special needs regarding a lock on my truck and some pads. He went above and beyond to meet my needs and make my drop off a very pleasant experience. Without his help, it would have cost me additional time and money that I could not afford.

Dan Clark 
Rating:
5.0

Thanks U-Haul!!!

Patrice Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Hurry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica Carter 
Rating:
5.0

Isaiah was excellent! He was very friendly, polite and professional. He made the experience the best it could be!

Donna Lombardi 
Rating:
4.0

This location always be a problem.

Carla Haynes 
Rating:
5.0

Customer did not leave a comment.

Julia Hollis 
Rating:
5.0

Customer did not leave a comment.

JAMES STEWART 
Rating:
3.0

First time renting here so can’t compare to others.

Robert Kempfer 
Rating:
5.0

Great job everyone

DENNIS SCHULTE 
Rating:
5.0

Nothing, Everything went smooth and quickly, Very polite and helpful staff. I've been using the same place on Davis Hwy. Across from University Mall for 10 years and will continue to do so. I highly recommend this location.

Joseph Smith 
Rating:
5.0

Customer did not leave a comment.

Richard Powell 
Rating:
3.0

Truck was clean but tire pressure was low -or- the indicators were faulty. This was reported prior to departure but I was told to self check the tires and go ahead if I was satisfied. Brakes grabbed and pulled hard right just prior to a full stop.

rhonda puley 
Rating:
5.0

Customer did not leave a comment.

Carla Haynes 
Rating:
5.0

Customer did not leave a comment.

James Yea 
Rating:
5.0

Customer did not leave a comment.

Eric Mitchell 
Rating:
5.0

i am a freqent renter most of the time, 2 X a month, always the Best service!

EARL JONES 
Rating:
5.0

Super friendly, excellent store

MK Harpole Smith 
Rating:
5.0

Customer did not leave a comment.

Greg Clark 
Rating:
4.0

Customer did not leave a comment.

Wesley Stafford 
Rating:
4.0

Staff were very friendly and gave attention through the rental process.

Ed Green 
Rating:
5.0

The staff was friendly and helpful. There was plenty of room to park and turn around.

Christina Godwin 
Rating:
5.0

Customer did not leave a comment.

Kaderrick Blackmon 
Rating:
2.0

I received a reservation to pick up my Uhaul at Mobile Highway. As we are sitting rhere, I get a text to pick up the truck on N Davis Highway, which was 20 mins away. So I call the place, no answer. Call Customer Servive and he says he will put a note on the account but we could be 20 minutes late, we were going to be there 25 minutes late as we didn’t know what was happening and I had to go into the UHaul to discuss. So frustrating that I was told the correct address before yesterday at 10am, literally. The truck needs maintenance and, especially rhe tire sensor.

Tia Smith 
Rating:
3.0

Customer did not leave a comment.

steven richardson 
Rating:
5.0

Everything was great. Coffee would have been nice.

Sandra Rogers 
Rating:
5.0

My service was quick and fast no complaints from me, both gentlemen were very polite

Constance Madison 
Rating:
5.0

Customer did not leave a comment.

Arthur vick 
Rating:
5.0

Excellent service! Truly exceptional people who were friendly, knowledgeable and went out of their way to provide help and get me on my way. Will be my go to place from now on for all my moving needs.

Christopher Chaffin 
Rating:
5.0

Customer did not leave a comment.

James lee 
Rating:
1.0

Hire knowledgeable people instead of space holders🙄

Dwayne Powell 
Rating:
5.0

Customer did not leave a comment.

Martha Terrel 
Rating:
5.0

Hire more help. Understaffed.

Barbara Richards 
Rating:
5.0

Customer did not leave a comment.

Eric Winans 
Rating:
3.0

Customer did not leave a comment.

SHELBY TONEY 
Rating:
5.0

Customer did not leave a comment.

Antwun Dale 
Rating:
5.0

Customer did not leave a comment.

Angela Rice 
Rating:
5.0

Fast and professional installation

Thomas Harrell 
Rating:
5.0

My rental location made it easy and painless to reserve and pick up my truck.

Michael Fisher 
Rating:
5.0

Always can count on you all to come through every time.. Thanks!

Tiffany Aaron 
Rating:
5.0

Customer did not leave a comment.

James Johnson 
Rating:
5.0

Customer did not leave a comment.

Che Bradley 
Rating:
3.0

I really don't think there's anything that you could actually do. It's in a great location, the only problem is only being able to go out one way. It's impossible to make a u-turn. But, overall it's a good place.

Tina Byrd 
Rating:
5.0

Customer did not leave a comment.

Deanna Jansen 
Rating:
5.0

Very helpful

Jackie Ivey 
Rating:
5.0

Everyone was professional, helpful and very nice.

charles parker 
Rating:
5.0

Customer did not leave a comment.

Timothy Cusack-McPartlin 
Rating:
5.0

Good job everyone

DENNIS SCHULTE 
Rating:
5.0

Customer did not leave a comment.

THOMAS ANDREWS 
Rating:
5.0

Customer did not leave a comment.

Reah Villalobos 
Rating:
5.0

Floor of trailer felt like it would collapse. One tire required air before use and multiple times due to nail in tire.

DAVID GRIFFITH 
Rating:
5.0

Customer did not leave a comment.

Maydora Davis 
Rating:
5.0

Staff was amazing. I will definitely be back.

Tracie Solis 
Rating:
4.0

Customer did not leave a comment.

ANTHONY HARE 
Rating:
5.0

The staff were wonderful, especially the installer.

Melinda Combs 
Rating:
4.0

Customer did not leave a comment.

Rolando Cruz 
Rating:
5.0

Customer did not leave a comment.

GARY REGLIN 
Rating:
5.0

Fast, convenient, and helpful customer service. Great job! My go to!

Jason Hane 
Rating:
5.0

The staff is always excellent at this location!

Kirstin Savage 
Rating:
4.0

It didn’t allow me to complete my check in process it kept saying couldn’t find my location so as a result I was charged a 20.00 fee🥺

kimberly perkins 
Rating:
5.0

Customer did not leave a comment.

leslie mcguire 
Rating:
5.0

All I can say is it was a very good experience.

James Gresko 
Rating:
5.0

Customer did not leave a comment.

Scott Moes 
Rating:
3.0

I had to pay an extra $60 because I used a “prepaid card” and was suppose to receive the $60 after drop off. I have yet to receive it.

Zachary McIntosh 
Rating:
5.0

Ready as ordered. Staff very nice. Very cost effective.

Dale Hess 
Rating:
5.0

Love where I picked up the truck so nice and helpful

Jayme Hawkins 
Rating:
5.0

Customer did not leave a comment.

Barry Nott 
Rating:
5.0

More help at desk

JOHN REIGERT 
Rating:
5.0

In Jan. 2024 while on vacation for our daughter's wedding, the transmission went out on our vehicle. U haul is one of the few services where you can tow your own vehicle back home. Thankfully our transmission is under warranty. Thank you UHaul for making an already stressful situation better.

Brian Hanners 
Rating:
5.0

Customer did not leave a comment.

William Ledkins 
Rating:
5.0

Customer did not leave a comment.

Leslie Leohr 
Rating:
5.0

Friendly service and very helpful

Thomas Mayfield 
Rating:
5.0

This was the easiest rental I’ve ever had. Everything was ready when I arrived to pickup and return. Professional and friendly front office and staff. The motorcycle trailer rode very smoothly and perfect for my motorcycle. I will be using this Pensacola location again. Thank you.

Jeffrey Munn 
Rating:
5.0

Customer did not leave a comment.

Jerry Holguin 
Rating:
4.0

Customer did not leave a comment.

Scott Teal 
Rating:
2.0

I rented a van which had somewhere around 12,000 miles when I got in it the smell of smoke was strong there were ashes in the cup holder the interior was dirty it was obvious that it wasn't clean by the time I returned it which was approximately 3 and half hours I smelled like smoke I brought this up to the people in the office they didn't care no apologies nothing

MASSIMO TRONCO 
Rating:
5.0

Customer did not leave a comment.

Tim Grubb 
Rating:
4.0

Customer did not leave a comment.

Jaclyn Fuller 
Rating:
5.0

Customer did not leave a comment.

Bill Jacobi 
Rating:
5.0

Customer did not leave a comment.

Mike Newton 
Rating:
5.0

I loved and appreciated y’all’s services… it was very helpful, quick, and convenient.

tracy lett 
Rating:
5.0

What a great experience. Happy you open early. The Representative working there was so nice and helpful! Overall awesome experience. Thank you!!!

Candace Winter 
Rating:
5.0

Great staff

BILLY PARRISH 
Rating:
5.0

Customer did not leave a comment.

Don Kline 
Rating:
1.0

The gal we dealt with was not particularly friendly when we first came in. We were told we couldn't rent the van we wanted because we did not have a drivers license for the state we were in (we have a second home in Florida), so we had to rent a larger vehicle and pay more for fuel per mile. The truck we were forced to rent reeked of cigarette smoke. When we returned the vehicle we told the gal how badly this brand new truck smelled and she said "they aren't supposed to smoke in it". There were no signs stating that and we were never told the vehicles are not to be smoked in when we came in. There was a sign in the back of the truck stating there would be a $25 charge if the truck was not swept out before returning, yet people are allowed to smoke in the vehicle with no ramifications whatsoever. Apparently this is not being monitored either. Someone should have been easily able to tell it was smoked in the first time it happened if they were paying attention. It was disgusting and we will not be renting from U-Haul again.

Dayna Foster 
Rating:
5.0

Customer did not leave a comment.

Joella Holmes 
Rating:
5.0

Jeff and Isaia were so helpful! They made our experience extremely easy for us. It was raining really bad. These 2 hooked our vehicle onto the trolley. Awesome service!

Lineta McAllister 
Rating:
5.0

made the rental parr of my move extremely easy and efficient

Denise Maston 
Rating:
5.0

Customer did not leave a comment.

Austin Rowe 
Rating:
2.0

My lock didn’t close properly because your office refused to repair the door latch even after repeatedly bringing it to your attention. I had to always bring a second person and tools to pry the door upward so that the latch holes lined up and the lock bar could fit through both holes. I requested someone to bore the holes out larger multiple times. I have crippled hands. When I finally put my own lock on that had a thinner bar so that I wouldn’t require a helper and tools, you took off my lock, put on your own, and locked me out of my unit. When I needed in, your employees couldn’t find the key to your lock. Your employee spent 30 minutes trying different keys, then had the nerve to yell at me and call me names because I waited in my truck in the AC while you tried to unlock my unit, unsuccessfully. I was locked out. When I came back a week later, finally a nice man bored out the hole for me, and I was forced to spend $10 on your approved lock. By then I had bought a house and was in the process of emptying the unit. I DREADED having to go to my storage unit for the yesr I had it because I knew there was going to be a 15-30 minute struggle to lock it back up. And I had to find a friend to PAY to come help me every time. Your office REFUSED to fix my latch, so I mostly just couldn’t access my belongings. I’m a single disabled lady, and I don’t appreciate the extra work, expense, and hassle your office put me through. I have ZERO reason to ever recommend this facility to anyone, unless I hate them. I asked multiple times for my latch to be fixed. It took all of five minutes in the end. Yall owe me many HOURS of aggravation in my life that I can never get back.

Jennifer HILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Bistline 
Rating:
4.0

Customer did not leave a comment.

Mary Anne Petruska 
Rating:
5.0

People were friendly got right on my needs , took time to give me quote even though they were busy

Daniel Cox 
Rating:
4.0

Location has lots of equipment which made dropping off a bit of a challenge, but the staff was extremely helpful.

Michael Kempf 
Rating:
5.0

Customer did not leave a comment.

Dana Martin Brown 
Rating:
5.0

Customer did not leave a comment.

Latasha Goodwyn  |  Online Move In 
Rating:
5.0

Jeff was very helpful friendly and knowledgeable of the facility and answered all of my questions.

Leander Harris  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES LOCKETT  |  First Impressions 
Rating:
5.0

Great girls working the drop off It’s was lit a NASCAR team

MARK HOWARD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ramona Peters  |  Overall Experience 
Rating:
1.0

Suppose to have a unit rented with a month free but when we got there they couldn't find it or give us one. They recommended another U-Haul a block away

Cindy Robinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ASHLEY DOUGLAS  |  Overall Experience 
Rating:
5.0

So far so good

VICKI SCHWANTES  |  First Impressions 
Rating:
5.0

Great staff. My go to Uhual location.

Mariah Maps  |  First Impressions 
Rating:
3.0

My unit was dirty but they quickly cleaned it out. And while they put mouse traps and bait down, I still had some rodent damage to some outdoor lawn cushions.

MICHELLE GODWIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL STOKES  |  First Impressions 
Rating:
5.0

I'm 72 years in 50 of those years starting with my first move using u-haul and in the following years I have used your services a dozen or more times. This was the best experience I ever had, Mr Dawson runs a good ship and his staff reflect that in every way. thank you Steve West

steve west  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Woodby  |  Overall Experience 
Rating:
5.0

This facility was a great location for my move. The staff here was very accommodating and ran well, from mfmt on down. Very friendly & helpful.

William Gambrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Davis  |  First Impressions 
Rating:
2.0

My experience was absolutely terrible! Large Rats urinated and droppings all over my things, they ate through my bags, mildew and water damage. Oh let's not talk about the dead large rat. Rats not Mice! And I paid for insurance coverage. Just awful. I had to throw so many of my things away. So I didn't even open because I saw it had been eaten through.

Michelle Caldwell  |  Overall Experience 
Rating:
1.0

Excessive Rodent Problem and you pay top price for your unit

Melissa Moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy Lee  |  First Impressions 
Rating:
3.0

There was damage caused by rodent droppings and damage to items. The rodents chewed pictures and rodent droppings on furniture. There was damage to my leather couch caused by rodents along with my mattress.

Megan Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javaris Salter  |  Online Move In 
Rating:
2.0

Rats

Collin Briese  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ricky Pendleton  |  Overall Experience 
Rating:
4.0

There was supposed to be a lock inside the unit, but there wasn’t. The light wouldn’t turn on at the switch or by the chair. It looked like it was hanging from the wall and when I touched it it sparked. I reported it to the desk and one of them came to verify it wasn’t working. The next time I go back I have to let them know so someone can possibly fix it. I’m not upset by it, just wished it was already fixed so We could see to put our stuff in.

Tanya Matthews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Wade  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurence Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky Pendleton  |  First Impressions 
Rating:
5.0

Fix your lights in the units.

Travis Sturgan  |  Overall Experience 
Rating:
5.0

Great management and staff. JQ,Angel & Ronica Jeff, Assistant Manager, Lot maintenance person mechanic. Everyone was always courteous and professional. Always suggested extra products that I needed. JQ knew which boxes I needed to purchase and exact quantity. Davis Hwy Uhaul made my move & storage a less stressful time. The entire staff needs to branch off to management at other Uhaul stores. This is one of the best teams ever!!!

MIKKA JOHNSON   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Orman  |  Overall Experience 
Rating:
5.0

Only thing is I wish I had got a climate controlled storage my bed and shoes was damaged but that’s on me so get one if you can

talishia spencer  |  Overall Experience 
Rating:
5.0

Team working the morning of 3/24 was AMAZING! So helpful in getting my car off the auto transporter after a poor job done in Oak Lawn, IL. Great service.

Amanda Orman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michele Kuegler  |  Overall Experience 
Rating:
5.0

Jeffrey Dawson treated me and every person that came in the business as if they were the most important person he had ever known. When I started my move in the Indiana area I waited in long lines. There were no employees to help. When I arrived at Jeffrey Dawson’s place he was unhooking the trailer in anticipation of my next need. If he doesn’t own the place he’s the best employee a business could have. Great guy thanks

nancy dickerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Kuegler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Thompson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dale hoff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy Thomas  |  Overall Experience 
Rating:
5.0

The man that helped me with storage and answering questions was so kind and professional. He needs to train all U-Haul employees on how to treat customers. He is on target! I thank him so much. It is stressful moving but he was there to make it better.

Rose Key  |  First Impressions 
Rating:
2.0

Facility is old. Has an old garage, mildew smell.

Christopher Current  |  First Impressions 
Rating:
5.0

Mr. Dawson and his staff calmed my anxieties after a stressful day driving and towing a vehicle for four hours in the rain. Storage needs were met.. Top notch service. I highly commend this team.

Delores Shreeves  |  First Impressions 
Rating:
5.0

Thank you.

JR Demby  |  Overall Experience 
Rating:
5.0

The manager (Jeff?) was great.

dale hoff  |  First Impressions 
Rating:
5.0

The manager and staff were Top rate

DON VIOLETTO  |  Overall Experience 
Rating:
5.0

I had very little time to prepare for this move but Mr. Dawson, at the U-Haul store was very helpful every step of the way. Thank you Mr. Dawson.

Kelly mcmahan  |  First Impressions 
Rating:
4.0

It was just what was needed.

Cheryl McGraw  |  Overall Experience 
Rating:
5.0

clean unit and very friendly and helpful staff.

JAMES langdon  |  Overall Experience 
Rating:
4.0

Recommend baiting "critter" traps more than once if a unit is rented for a long period of time. Improve the security system...was not functioning at all.

CHARLES LYLE  |  Overall Experience 
Rating:
5.0

.

Amanda Carroll  |  First Impressions 
Rating:
4.0

The only problem we had was there was a water leak into the back of the unit and several boxes got wet and ruined a lot of cloths and bedding. Still going through to see what can be saved or trashed.

A. T. Stone  |  Overall Experience 
Rating:
2.0

The call center and store are not on the same accord. Call center gave me a storage that was too small. truck burn too much gas or the needle is broken. I spent close to a 100 to drive to Panama City

Maria Dickerson  |  Reservation 
Rating:
1.0

U Box arrived with lock ripped off and wet inside. Been over a month and cant even get calls returned. Have finally run out of patience. Have tried to resolve with no success.

Kimberly Corbman  |  Overall Experience 
No reviews have been submitted for this location.

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