Keep on keeping on with what you are doing now !!! ALL PRO Staff HAS TO BE a REflection of Mgt !!!
Jason BurrowsCustomer Reviews for U-Haul Moving & Storage of Pensacola-University
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was clean and drove well however the heat/air was inoperable and the radio volume control is broken - stuck on loud setting. Otherwise it was a good experience.
Robert StoutAmazing location... It's easy to book through the app. Friendly staff.
syreta coxI was told by a Uhaul representative on March 17, '24, that I would receive a 20% discount on my next rental because of a bad experience with my rental from March 16,'24. But didn't receive any discount on my rental the next weekend. The Davis University Uhaul store morning crew is sad, angry, and unwelcoming when you go in. But the crew in the afternoon was polite, nice and welcoming. Store has problems.
James ThomasThe young lady that checked me in was awesome, knowledgeable and quickly got me taken care of.
BILLY MOSSTake off the card beneath the windshield. Don’t let your customers take that off themselves.
Nelson KowuI wish I could remember the name of the young man that helped me. I had some special needs regarding a lock on my truck and some pads. He went above and beyond to meet my needs and make my drop off a very pleasant experience. Without his help, it would have cost me additional time and money that I could not afford.
Dan ClarkThanks U-Haul!!!
Patrice Williams | Overall ExperienceIsaiah was excellent! He was very friendly, polite and professional. He made the experience the best it could be!
Donna LombardiThis location always be a problem.
Carla HaynesFirst time renting here so can’t compare to others.
Robert KempferGreat job everyone
DENNIS SCHULTENothing, Everything went smooth and quickly, Very polite and helpful staff. I've been using the same place on Davis Hwy. Across from University Mall for 10 years and will continue to do so. I highly recommend this location.
Joseph SmithTruck was clean but tire pressure was low -or- the indicators were faulty. This was reported prior to departure but I was told to self check the tires and go ahead if I was satisfied. Brakes grabbed and pulled hard right just prior to a full stop.
rhonda puleyi am a freqent renter most of the time, 2 X a month, always the Best service!
EARL JONESSuper friendly, excellent store
MK Harpole SmithStaff were very friendly and gave attention through the rental process.
Ed GreenThe staff was friendly and helpful. There was plenty of room to park and turn around.
Christina GodwinI received a reservation to pick up my Uhaul at Mobile Highway. As we are sitting rhere, I get a text to pick up the truck on N Davis Highway, which was 20 mins away. So I call the place, no answer. Call Customer Servive and he says he will put a note on the account but we could be 20 minutes late, we were going to be there 25 minutes late as we didn’t know what was happening and I had to go into the UHaul to discuss. So frustrating that I was told the correct address before yesterday at 10am, literally. The truck needs maintenance and, especially rhe tire sensor.
Tia SmithEverything was great. Coffee would have been nice.
Sandra RogersMy service was quick and fast no complaints from me, both gentlemen were very polite
Constance MadisonExcellent service! Truly exceptional people who were friendly, knowledgeable and went out of their way to provide help and get me on my way. Will be my go to place from now on for all my moving needs.
Christopher ChaffinHire knowledgeable people instead of space holders🙄
Dwayne PowellHire more help. Understaffed.
Barbara RichardsFast and professional installation
Thomas HarrellMy rental location made it easy and painless to reserve and pick up my truck.
Michael FisherAlways can count on you all to come through every time.. Thanks!
Tiffany AaronI really don't think there's anything that you could actually do. It's in a great location, the only problem is only being able to go out one way. It's impossible to make a u-turn. But, overall it's a good place.
Tina ByrdVery helpful
Jackie IveyEveryone was professional, helpful and very nice.
charles parkerGood job everyone
DENNIS SCHULTEFloor of trailer felt like it would collapse. One tire required air before use and multiple times due to nail in tire.
DAVID GRIFFITHStaff was amazing. I will definitely be back.
Tracie SolisThe staff were wonderful, especially the installer.
Melinda CombsFast, convenient, and helpful customer service. Great job! My go to!
Jason HaneThe staff is always excellent at this location!
Kirstin SavageIt didn’t allow me to complete my check in process it kept saying couldn’t find my location so as a result I was charged a 20.00 fee🥺
kimberly perkinsAll I can say is it was a very good experience.
James GreskoI had to pay an extra $60 because I used a “prepaid card” and was suppose to receive the $60 after drop off. I have yet to receive it.
Zachary McIntoshReady as ordered. Staff very nice. Very cost effective.
Dale HessLove where I picked up the truck so nice and helpful
Jayme HawkinsMore help at desk
JOHN REIGERTIn Jan. 2024 while on vacation for our daughter's wedding, the transmission went out on our vehicle. U haul is one of the few services where you can tow your own vehicle back home. Thankfully our transmission is under warranty. Thank you UHaul for making an already stressful situation better.
Brian HannersFriendly service and very helpful
Thomas MayfieldThis was the easiest rental I’ve ever had. Everything was ready when I arrived to pickup and return. Professional and friendly front office and staff. The motorcycle trailer rode very smoothly and perfect for my motorcycle. I will be using this Pensacola location again. Thank you.
Jeffrey MunnI rented a van which had somewhere around 12,000 miles when I got in it the smell of smoke was strong there were ashes in the cup holder the interior was dirty it was obvious that it wasn't clean by the time I returned it which was approximately 3 and half hours I smelled like smoke I brought this up to the people in the office they didn't care no apologies nothing
MASSIMO TRONCOI loved and appreciated y’all’s services… it was very helpful, quick, and convenient.
tracy lettWhat a great experience. Happy you open early. The Representative working there was so nice and helpful! Overall awesome experience. Thank you!!!
Candace WinterGreat staff
BILLY PARRISHThe gal we dealt with was not particularly friendly when we first came in. We were told we couldn't rent the van we wanted because we did not have a drivers license for the state we were in (we have a second home in Florida), so we had to rent a larger vehicle and pay more for fuel per mile. The truck we were forced to rent reeked of cigarette smoke. When we returned the vehicle we told the gal how badly this brand new truck smelled and she said "they aren't supposed to smoke in it". There were no signs stating that and we were never told the vehicles are not to be smoked in when we came in. There was a sign in the back of the truck stating there would be a $25 charge if the truck was not swept out before returning, yet people are allowed to smoke in the vehicle with no ramifications whatsoever. Apparently this is not being monitored either. Someone should have been easily able to tell it was smoked in the first time it happened if they were paying attention. It was disgusting and we will not be renting from U-Haul again.
Dayna FosterJeff and Isaia were so helpful! They made our experience extremely easy for us. It was raining really bad. These 2 hooked our vehicle onto the trolley. Awesome service!
Lineta McAllistermade the rental parr of my move extremely easy and efficient
Denise MastonMy lock didn’t close properly because your office refused to repair the door latch even after repeatedly bringing it to your attention. I had to always bring a second person and tools to pry the door upward so that the latch holes lined up and the lock bar could fit through both holes. I requested someone to bore the holes out larger multiple times. I have crippled hands. When I finally put my own lock on that had a thinner bar so that I wouldn’t require a helper and tools, you took off my lock, put on your own, and locked me out of my unit. When I needed in, your employees couldn’t find the key to your lock. Your employee spent 30 minutes trying different keys, then had the nerve to yell at me and call me names because I waited in my truck in the AC while you tried to unlock my unit, unsuccessfully. I was locked out. When I came back a week later, finally a nice man bored out the hole for me, and I was forced to spend $10 on your approved lock. By then I had bought a house and was in the process of emptying the unit. I DREADED having to go to my storage unit for the yesr I had it because I knew there was going to be a 15-30 minute struggle to lock it back up. And I had to find a friend to PAY to come help me every time. Your office REFUSED to fix my latch, so I mostly just couldn’t access my belongings. I’m a single disabled lady, and I don’t appreciate the extra work, expense, and hassle your office put me through. I have ZERO reason to ever recommend this facility to anyone, unless I hate them. I asked multiple times for my latch to be fixed. It took all of five minutes in the end. Yall owe me many HOURS of aggravation in my life that I can never get back.
Jennifer HILL | Overall ExperiencePeople were friendly got right on my needs , took time to give me quote even though they were busy
Daniel CoxLocation has lots of equipment which made dropping off a bit of a challenge, but the staff was extremely helpful.
Michael KempfJeff was very helpful friendly and knowledgeable of the facility and answered all of my questions.
Leander Harris | First ImpressionsGreat girls working the drop off It’s was lit a NASCAR team
MARK HOWARD | First ImpressionsSuppose to have a unit rented with a month free but when we got there they couldn't find it or give us one. They recommended another U-Haul a block away
Cindy Robinson | Overall ExperienceSo far so good
VICKI SCHWANTES | First ImpressionsGreat staff. My go to Uhual location.
Mariah Maps | First ImpressionsMy unit was dirty but they quickly cleaned it out. And while they put mouse traps and bait down, I still had some rodent damage to some outdoor lawn cushions.
MICHELLE GODWIN | Overall ExperienceI'm 72 years in 50 of those years starting with my first move using u-haul and in the following years I have used your services a dozen or more times. This was the best experience I ever had, Mr Dawson runs a good ship and his staff reflect that in every way. thank you Steve West
steve west | Overall ExperienceThis facility was a great location for my move. The staff here was very accommodating and ran well, from mfmt on down. Very friendly & helpful.
William Gambrell | Overall ExperienceMy experience was absolutely terrible! Large Rats urinated and droppings all over my things, they ate through my bags, mildew and water damage. Oh let's not talk about the dead large rat. Rats not Mice! And I paid for insurance coverage. Just awful. I had to throw so many of my things away. So I didn't even open because I saw it had been eaten through.
Michelle Caldwell | Overall ExperienceExcessive Rodent Problem and you pay top price for your unit
Melissa Moore | Overall ExperienceThere was damage caused by rodent droppings and damage to items. The rodents chewed pictures and rodent droppings on furniture. There was damage to my leather couch caused by rodents along with my mattress.
Megan Morales | Overall ExperienceRats
Collin Briese | Overall ExperienceThere was supposed to be a lock inside the unit, but there wasn’t. The light wouldn’t turn on at the switch or by the chair. It looked like it was hanging from the wall and when I touched it it sparked. I reported it to the desk and one of them came to verify it wasn’t working. The next time I go back I have to let them know so someone can possibly fix it. I’m not upset by it, just wished it was already fixed so We could see to put our stuff in.
Tanya Matthews | First ImpressionsFix your lights in the units.
Travis Sturgan | Overall ExperienceGreat management and staff. JQ,Angel & Ronica Jeff, Assistant Manager, Lot maintenance person mechanic. Everyone was always courteous and professional. Always suggested extra products that I needed. JQ knew which boxes I needed to purchase and exact quantity. Davis Hwy Uhaul made my move & storage a less stressful time. The entire staff needs to branch off to management at other Uhaul stores. This is one of the best teams ever!!!
MIKKA JOHNSON | Overall ExperienceOnly thing is I wish I had got a climate controlled storage my bed and shoes was damaged but that’s on me so get one if you can
talishia spencer | Overall ExperienceTeam working the morning of 3/24 was AMAZING! So helpful in getting my car off the auto transporter after a poor job done in Oak Lawn, IL. Great service.
Amanda Orman | First ImpressionsJeffrey Dawson treated me and every person that came in the business as if they were the most important person he had ever known. When I started my move in the Indiana area I waited in long lines. There were no employees to help. When I arrived at Jeffrey Dawson’s place he was unhooking the trailer in anticipation of my next need. If he doesn’t own the place he’s the best employee a business could have. Great guy thanks
nancy dickerson | Overall ExperienceThe man that helped me with storage and answering questions was so kind and professional. He needs to train all U-Haul employees on how to treat customers. He is on target! I thank him so much. It is stressful moving but he was there to make it better.
Rose Key | First ImpressionsFacility is old. Has an old garage, mildew smell.
Christopher Current | First ImpressionsMr. Dawson and his staff calmed my anxieties after a stressful day driving and towing a vehicle for four hours in the rain. Storage needs were met.. Top notch service. I highly commend this team.
Delores Shreeves | First ImpressionsThank you.
JR Demby | Overall ExperienceThe manager (Jeff?) was great.
dale hoff | First ImpressionsThe manager and staff were Top rate
DON VIOLETTO | Overall ExperienceI had very little time to prepare for this move but Mr. Dawson, at the U-Haul store was very helpful every step of the way. Thank you Mr. Dawson.
Kelly mcmahan | First ImpressionsIt was just what was needed.
Cheryl McGraw | Overall Experienceclean unit and very friendly and helpful staff.
JAMES langdon | Overall ExperienceRecommend baiting "critter" traps more than once if a unit is rented for a long period of time. Improve the security system...was not functioning at all.
CHARLES LYLE | Overall Experience.
Amanda Carroll | First ImpressionsThe only problem we had was there was a water leak into the back of the unit and several boxes got wet and ruined a lot of cloths and bedding. Still going through to see what can be saved or trashed.
A. T. Stone | Overall ExperienceThe call center and store are not on the same accord. Call center gave me a storage that was too small. truck burn too much gas or the needle is broken. I spent close to a 100 to drive to Panama City
Maria Dickerson | ReservationU Box arrived with lock ripped off and wet inside. Been over a month and cant even get calls returned. Have finally run out of patience. Have tried to resolve with no success.
Kimberly Corbman | Overall Experience