Customer Reviews for U-Haul Moving & Storage of Pawtucket

5,281 reviews

125 Newell Ave   Pawtucket, RI 02860
(Exit 40 I-95 & Lonsdale Av Old exit 26, Old New York Lace Bldg/ Monet (it's a Rhode Island thing)

(401) 724-8573

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(401) 724-8573

125 Newell Ave
Pawtucket, RI 02860
(Exit 40 I-95 & Lonsdale Av Old exit 26, Old New York Lace Bldg/ Monet (it's a Rhode Island thing)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

CIARA MONROE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diandra Pacheco 
Rating:
1.0

Don’t change my pick up and drop of location less than 24 hours before my moving day. I had to drive 40 minutes out of my way to pick up the truck instead of it being a mile from my house. Then after my pick up I was notified my drop of location wasn’t able to take a truck as large as mine. Then why was I able to select the original location? You caused me a lot of unneeded stress on my moving day. I think you should cover the money for the extra gas I had to use driving to further locations than I scheduled. I will not be using your service again in the future.

Christopher Wynne 
Rating:
5.0

Customer did not leave a comment.

SARAH LEONE  |  First Impressions 
Rating:
5.0

Fast and efficient service

Derek Parks 
Rating:
5.0

Customer did not leave a comment.

David Recinos de la cruz 
Rating:
5.0

Customer did not leave a comment.

Ronny Gonzalez 
Rating:
5.0

Awesome staff, quick and easy to both rent and return.

Andrew Watson 
Rating:
5.0

I wouldn't do anything to change what you're doing your employees are very Well mannered and very helpful in assisting us I really appreciate your employees.

LISA YOUNG 
Rating:
4.0

Que te atienden vien👍

JOEL TORRES 
Rating:
5.0

Customer did not leave a comment.

Leanne Mullin 
Rating:
5.0

Customer did not leave a comment.

OBDULIO SORIANO 
Rating:
5.0

Keep doing what you do

Steven gonzalez 
Rating:
5.0

The service was great. The staff was efficient and very professional.

Ramon Hinds 
Rating:
5.0

Customer did not leave a comment.

Ana Dagraca  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William Flanagan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Arrighie 
Rating:
5.0

Please check the brakes and all your vehicles because the vehicle I was driving the brakes were really bad

boysie fortez 
Rating:
5.0

Customer did not leave a comment.

Robert Wahlstrom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Viriato Duarte 
Rating:
5.0

Customer did not leave a comment.

nikia clarke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

taina cesario  |  Overall Experience 
Rating:
5.0

Just keep it simple

collin vascianna 
Rating:
1.0

I was charged an extra day for being an hour late I had my U-Haul for the whole weekend wasn’t able move in to where it was supposed to move into and I told someone on the phone that I would’ve returned the truck on Monday because all my stuff was still in there so I was charged for next year day on Monday I believe so no I didn’t have a good experience and I think the guy did it on purpose

Derrick Watters 
Rating:
1.0

I regret to share a highly unsatisfactory experience with U-Haul and Storage in Pawtucket, Rhode Island. My items were stored there for just a month, and the conditions were appalling. Despite a warning from another renter about a mouse infestation, my time constraints during the move forced me to ignore the cautionary advice. Upon retrieving my belongings, I discovered significant damage due to water exposure during a regular rainstorm. Disturbingly, the storage facility reeked of dead mice, confirming the prior renter’s warning. Even though the facility claimed to be climate-controlled, the basic rain affected my items, raising questions about the facility’s ability to uphold its climate control promises. When I contacted the facility about the damages, they displayed a lack of accountability and empathy. Their response, citing my lack of insurance as a reason for inaction, was disheartening. A facility entrusted with safeguarding items should ensure protection against elements, especially during routine weather events. Within a mere four weeks of storage, multiple items suffered damage from both water and mice. The facility’s inability to fulfill its duty in preserving items, even without insurance, is disappointing. While I can understand potential issues during extreme weather conditions, the inability to shield my belongings from a standard rainstorm is inexcusable. During my check-out, the personnel at the desk further demonstrated a lack of concern. Their audacity to inquire about sweeping out the unit, when my items had already been subject to water and rodent damage, highlighted their disregard for maintaining a suitable storage environment. The dismissive response to my concerns was the final straw, and I am relieved to have relocated my belongings from what I can only describe as a decrepit and neglectful storage unit. I strongly advise against using this facility for anyone seeking reliable and secure storage solutions.

Latrice Browder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTONIO RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Briana Monteiro 
Rating:
3.0

Customer did not leave a comment.

judith adams 
Rating:
3.0

Go to a different location

Kevin Broccoli 
Rating:
5.0

I called many facilities, this Branch went the extra mile to help me

LYNDA PARKER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Isabel Keally 
Rating:
5.0

Great people

lynda parker 
Rating:
5.0

You dont need to do anything! It was great.

Robert Easton 
Rating:
5.0

Customer did not leave a comment.

Susan Brunelle  |  First Impressions 
Rating:
2.0

I would say my only issue was all the RODENT FECES ALL OVER MY BELONGINGS, WHEN I CLEANED OUT WAS MASSIVE IN THE CLOTHES KINDA GROSS LOCATION IS CONVENIENT

Julie Mcàlees  |  Overall Experience 
Rating:
4.0

need a better place to drop off keys

Paul Beaudreau 
Rating:
5.0

Customer did not leave a comment.

JUSTIN MARTIN 
Rating:
5.0

Dropping off the U-Haul trailer in Pawtucket, RI was very seamless, easy, and fast.

MICHAEL ADEGBOYE 
Rating:
5.0

Customer did not leave a comment.

SANDRA PECK  |  Overall Experience 
Rating:
1.0

Worst company ever. They only care about money and always charge more than what it supposed to be

gadimy charles 
Rating:
5.0

Customer did not leave a comment.

Josefa Depina 
Rating:
3.0

Customer did not leave a comment.

Indiah Monterio 
Rating:
4.0

Quick and easy, in a pretty tight location but overall great.

Trey Wiedmann 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA TOSTE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanna Gambaro  |  First Impressions 
Rating:
5.0

I"m very impressed the service I received . You guys are great. Thank you.

LISA YOUNG 
Rating:
5.0

Customer did not leave a comment.

Mike Conway 
Rating:
1.0

The drop off after hours does not give instructions and I was 5 mins past 5pm and I got charged

Antonia Williams 
Rating:
5.0

Customer did not leave a comment.

Michelle Abdullah 
Rating:
5.0

Customer did not leave a comment.

Michael Trentacosti 
Rating:
5.0

I’m happy with the employee’s Thank you

Joselyn Matos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave Dyer 
Rating:
5.0

Customer did not leave a comment.

Margaret Adoma Kessie 
Rating:
5.0

Customer did not leave a comment.

Jovana Washington  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

lady Umanzor Perez 
Rating:
5.0

Easy and smooth

Cherie Baasch 
Rating:
4.0

I was given the Truck with maintenance required ,and 5/8th tank full.i returned almost 7/8th no credit was given. I couldn't make exactly 5/8 .it should be full to full. It's not fair to make customer waste money on gas once its not my fault.

Basel Alass 
Rating:
5.0

Customer did not leave a comment.

Leslie Moore 
Rating:
5.0

Customer did not leave a comment.

sergio frias 
Rating:
3.0

Customer did not leave a comment.

Rahtique Towns  |  First Impressions 
Rating:
2.0

Dumpster was never available. My stuff was damaged due to bug infestation. When moving out they locked the doors two hours before access hours ended. Staff was never around and when they were just not pleasant.

Heather Wysong  |  Overall Experience 
Rating:
5.0

Great customer service

bienvenido Martinez 
Rating:
5.0

Rented a 26 inch truck today and the driving experience was great. From the receptionist at the counter to the vehicle inspection staff after the service, they all gave me great help. Thank you so much. If I have to get some customers' ideas, then I think some reversing auxiliary cameras can be installed on each truck to provide the driver with a wider viewing angle, especially the 26-inch large truck like the one I drove today. I think it's driver safety that is most important.

CUNBAO LIN 
Rating:
4.0

Take care about the final statement and bill, to avoid customers upsets and possible claims

FABER BRAND 
Rating:
5.0

Hire more people!!! Poor guy was by himself and extremely busy but stayed professional and very helpful

Frank Kulis 
Rating:
1.0

I was robbed $175 from uhaul...never ever use this location

Joleen Mclean 
Rating:
5.0

Customer did not leave a comment.

jesiel dias 
Rating:
5.0

The site to be able to inform that the rental was return with pictures of the gas meter. It kept kicking me out I would start and put some information and it would kick me out. It is not easy to monuver. There was also another gentleman trying to log on and was asking us for help with it also

Yokasta Diaz 
Rating:
5.0

Customer did not leave a comment.

Liz Legault 
Rating:
5.0

Nothing… the staff over there is so friendly and helpful I enjoy myself talking with them.

joanne manning 
Rating:
5.0

I had no issues with the Pawtucket U-Haul Storage facility and if I ever have to store my property again I would not hesitate to call on U-Haul.

vince johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATSY PETERSON 
Rating:
5.0

Excelente

Albertiny Moreira 
Rating:
5.0

Customer Service was the best..Had a great guy when called for Reservation-had same guy when picked up explained everything clearly, and was so nice. Same treatment when returned van..perfect service & treatment Thank you!

Sandra Salvadore 
Rating:
3.0

My concern is that I ordered the truck online through my corporate account and when my tech went to pick it up the manager at the location said I have to call my account rep to reserve anything. I've reserved trucks with you for years and never had to do that. I left a message for my account rep but I have not had a reply.

rory marty 
Rating:
5.0

Customer did not leave a comment.

Adriano Daluz 
Rating:
5.0

Customer did not leave a comment.

Michael Gilson 
Rating:
5.0

Customer did not leave a comment.

Carlos Rocha 
Rating:
5.0

Customer did not leave a comment.

Yazmin Martinez  |  First Impressions 
Rating:
5.0

The guys there are very helpful

ARTHUR HULL 
Rating:
4.0

Have counter clerks fully trained prior to assisting clients.

John Byrnes 
Rating:
1.0

cant. understand bill

Carlos A Moradel 
Rating:
5.0

The staff were easy to work with and helpful.

Janet Hatfield 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS BOSCH  |  Overall Experience 
Rating:
5.0

Thank you for keeping our merchandise safe and giving us peace of mind to not worry about our family belongings ... Thank you Pawtucket U Haul...

Brien Isom  |  Overall Experience 
Rating:
1.0

My trip was extended because my wife harness was not connected correctly by uhaul

Greg Washington 
Rating:
1.0

Better customer service. The Assistant Manager was very rude and unprofessional. Someone in that position should and must be very friendly and professional. This is the reason to poor rating.

Antonio Fortes 
Rating:
5.0

Customer did not leave a comment.

Melissa Sarit 
Rating:
5.0

Everything good for the 5 years I had the storage. Just rat poop everywhere. Other than that I would rent again if needed.

ROGER OSORIO  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ileana Almanzar  |  Overall Experience 
Rating:
5.0

Staff were very helpful and nice. I did find rat droppings inside the unit though :(

Jessica Ko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Reyes 
Rating:
4.0

I did not enjoy not being able to reach a human to help me during late hours.

Bruce Williams  |  Online Move In 
Rating:
3.0

The unit was not clean when we moved in and we had to throw away our belongings because of the rat and mouse infestation. This was a gross experience.

Hayley Hultman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey Walsh 
Rating:
4.0

Customer did not leave a comment.

Rotem Leiba 
Rating:
5.0

Customer did not leave a comment.

Sharon Vazquez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Randye Klein 
Rating:
4.0

Order was wrong. I request a furniture dolly. None was given. Substituted an appliance hand truck instead. Otherwise, pickup and return were smooth.

Steven McCloy 
Rating:
5.0

Customer did not leave a comment.

adelita lima 
Rating:
5.0

Customer did not leave a comment.

Jan Bindas 
Rating:
5.0

Customer did not leave a comment.

Jared Ravreby 
Rating:
5.0

Customer did not leave a comment.

Alondra Pena 
Rating:
4.0

Customer did not leave a comment.

Chuck Boulos 
Rating:
5.0

Wish i can give it a 10 star Steven and his crew of U-haul Pawtucket where awesome . Everyone greeted me the moment i walk in .They made the transaction as smooth as it gets on a stressful moving day..Thank you Pawtucket..I highly recommend this place for your moving and storage

Corey Perry 
Rating:
5.0

Customer did not leave a comment.

Adesuwa Ignineweka 
Rating:
5.0

Customer did not leave a comment.

Amanda Weston  |  Online Move In 
Rating:
5.0

Service above average Thanks

David Dyer 
Rating:
5.0

Only complaint I have is the fact I would like regular Costomer mileage discount. U-Haul Pawtucket is the best location in RI.

Cory Ruzzo 
Rating:
4.0

Customer did not leave a comment.

Alice Ryan 
Rating:
5.0

Customer did not leave a comment.

Eugene Sartini 
Rating:
5.0

Great staff. I’ve used this location several times and never had a bad experience

Corey Bullock 
Rating:
5.0

Keep up the good work

sonia Veiga 
Rating:
3.0

Everything was great just the price was a little bit higher than I thought.

Edwin Davila 
Rating:
1.0

A lot of egos for a U-Haul rental and gas was mark below what was on slip

Antvalerio Valerio 
Rating:
5.0

Great service!

Maribeth Schneider 
Rating:
2.0

Customer did not leave a comment.

Tim Callahan 
Rating:
5.0

All of the staff were super helpful and friendly,.....just really super - a great job by them and a very nice operation and place here !!

John W Wright  |  Overall Experience 
Rating:
5.0

Muy bueno me gustó

rosinsa abel gwllon 
Rating:
1.0

I would really love to give 5 stars here, because for all intense purposes the facility was clean, secure and well maintained. However, upon further inspection you can only imagine my shock and complete disappointment when I realized my belongings had been infested with mice urine and feces! I had to go through everything, with gloves and a mask for fear of getting sick from the mice urine and feces! I was left with no choice but to take everything out and load it in my vehicle. Before taking anything into my home, I had to sort through and throw away many of my rear collections of books that were chewed up and urinated in; urine, poop, and nested in; towels, blankets, sheets, and clothing all destroyed, along with various small furniture items. I specifically rented a unit on an upper level, paid for insurance, and followed the rules of your Facility. When I checked out I told the front desk associate about this issue and was told "Yeah, we know someone had been storing food in their unit"! Honestly! I feel that the responsible actions that your facility should have taken should have been immediate extermination of all units possibly affected; each unit holder should have been made aware of the problem, and we should have had the opportunity to examine our belongings for any damages caused by the infestation. I was so disappointed to find out that you were aware of this infestation and not notifying renters was poor judgment on your part. I was certainly notified several time about your monthly price increase. This situation was intentionally mishandled and in good faith I wouldn't recommend anyone store anything that isn't intended to be trashed in the long run. Sincerely, Carla B

CARLA BARNICLE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JESSICA DASILVA COSTA  |  Overall Experience 
Rating:
4.0

Engine light was on when given vehicle

William Flanagan 
Rating:
4.0

Customer did not leave a comment.

ralphael brito 
Rating:
5.0

I would like UHAUL could change that procedure about the gas when we are returning the truck. If we put more gas by mistake, it does not make any sense that the customer can't have a credit note or cash back when your staffs verify the tank is overful. Returns with not gas=Charges Retirns with too much gas should = Reimbursment Is that making sense?

Phamil Gardinere 
Rating:
4.0

Customer did not leave a comment.

CHANSARETH HONG  |  Overall Experience 
Rating:
4.0

Great service. Thanks

Paul Hartell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ANABELLA TEIXEIRA FERNANDES  |  First Impressions 
Rating:
1.0

I was placed in a unit at the back of the storage facility located on the second floor- on the 4th day of my move in, the elevator became inoperatble, making it unavailable for use- it remained this way until my move out 30 days later. I'd previously advised management that a hand truck would be beneficial to remain on the second floor, to avoid having to hand-carry items to and down the stairs. Almost every visit, I had to park my car, go to the second floor to find no hand truck available, go to the office and wait for them to bring the hand-truck to the second floor. The fact that the facility did not properly maintain the elevator, made it especially aggravating to have to ask for a common courtesy of the hand truck availability almost every visit. I would avoid this location like the plague in the future and would suggest others avoid it as well. The one thing the made sure worked was the debit of my bank account at midnight of the day I'd previously advised the staff of my move-out. They've since refunded my money but no person, especially with the stress of moving should have to ask for reasonable accommodations particularly when it's not the fault of the customer the facility is poorly/improperly maintained.

lisa deaton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tulio Illescas 
Rating:
4.0

The girl at counter was great when returning she wasnt there and i was charged 20$ xtra even though i repaced gas returnd clean and early and less miles guess it was his tip i would have rather given it to the girl lol

Denise Coleman 
Rating:
5.0

Customer did not leave a comment.

Tammy Mayben 
Rating:
5.0

Customer did not leave a comment.

Paulino Spinola 
Rating:
1.0

Site was un occupied. Not able to pick up the booked trailer. Cancelled reservation after waiting for 20-30 mins.

MARK THIRSK 
Rating:
5.0

Customer did not leave a comment.

Jan Bindas 
Rating:
5.0

Amazing customer service

Jeffrey Lima 
Rating:
5.0

Team here was awesome. They helped me get my moving truck and assisted me with a lot of last minute changes very well. Staff is well trained and efficient. I’m grateful for the team over at Pawtucket. Thank you!!

Emmanuel Ruiz 
Rating:
5.0

Customer did not leave a comment.

James lubera  |  First Impressions 
Rating:
4.0

The employee, Chris, at this location was extremely helpful- he assisted me in using the entry system and assisted me in ensuring the lock to my unit was added to the roll-up door correctly. He was respectful, helpful and was pleasant the entire time.

lisa deaton  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SHERINA BRUCE PINNOCK  |  Overall Experience 
Rating:
2.0

My unit was above the fire on the roof. I was there one hour after receiving a text to clean out water & write a damage form. I’ve not heard from U-Haul regarding any compensation in the matter. The air quality in the building is poor and soot covered all my boxes. I’ve had to rebox everything again after emptying my unit.

Catherine Leclair  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris Benedetti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Annan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen VanHouten Sr  |  Overall Experience 
Rating:
4.0

The young man who helped me was very knowledgeable. He has a great personality for this job ❤️

georgianna lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HOWARD MEANS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maurice Freeman  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Sara Ayala  |  Overall Experience 
Rating:
5.0

The gentleman who helped us was top-notch. Thank you!

steven gentry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bob Carpenter  |  Overall Experience 
Rating:
5.0

Very satisfied

Richard Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariela Panagiotis  |  Overall Experience 
Rating:
5.0

Can’t complain.

PAUL NORIEGA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jimmie Norris  |  Overall Experience 
Rating:
4.0

I moved out on September 04, 2023, and not September 14, 2023

David Simbo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mae leithner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denzel Bowman  |  Overall Experience 
Rating:
5.0

Everything was fine

Helena Mackie  |  Overall Experience 
Rating:
2.0

It took one minute to purchase a storage unit, but when I wanted a return I was told it would take 3-5 days.

jean occeus  |  Overall Experience 
Rating:
5.0

JUS SIMPLY AWESOME !!!!

Wayne Henderson  |  First Impressions 
Rating:
4.0

The only set back with this experience was that I was allowed to book a storage unit that wasn't actually available. The staff was kind enough to help me out and book another unit.

KEVIN YEH  |  Overall Experience 
Rating:
5.0

No comment

Sheriff Sallah  |  Overall Experience 
Rating:
1.0

FULL OF RATS. PLACE COMPLETELY INFESTED WITH RATS. MY STORAGE WAS FULL OF RAT’s sh!t. THE PLACE IS A DUMP. Low levels workers are nice because they just stared working there and they got no choice. The Manager sucks, also some overweight white lady there is completely a horrible person.

Derik Trujillo  |  Overall Experience 
Rating:
5.0

Angel and all of the staff were friendly, informed, informative, polite and professional in a busy environment.

Roland Peltier  |  First Impressions 
Rating:
3.0

Sever mice infestation. All my stuff got ruined.

ryan danielson  |  Overall Experience 
Rating:
5.0

The storage units are spacious and the prices are good.

twana giegel  |  First Impressions 
Rating:
4.0

The storage unit I reserved wasn't actually available. I had booked a few days in advanced but wasn't notified that there was an issue. The staff at this location was super helpful and made accommodations for me, but it still would have been nice to know there was an issue before I drove 5hrs to find out the unit wasn't available.

KEVIN YEH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dechi Tetchi  |  Overall Experience 
Rating:
5.0

He was helpful very kind

rita fernandes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUFUS PITTMAN  |  Overall Experience 
Rating:
1.0

When my pay schedule changed from weekly to monthly I asked if it was possible to change the due date of my payment and was told flat out" move everything out and bring it back to do this"! I am disabled so I cannot do this and if I had a place to put my things I would have already done it! Because of this fact I ALWAYS had to pay late fees and even lien fees over the past 7 years! I even called to complain and seek help and was told it's up to the manager of the location! I will not use this service again

INES BOYER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN RANGEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Sampson  |  Overall Experience 
Rating:
4.0

I love to keep my stuff at u-Hall but I could not afford the increase, but in all it was a good facility.

Adio Olaleye Martins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Simoneau  |  First Impressions 
Rating:
5.0

AJ was super nice and helpful

Denlyn Atherton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexia Muralles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Fonseca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Metts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth fulton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH OBRIEN  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

keyahna tibbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Lucas  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Imani Gonzalez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

catherine cavanaugh  |  Overall Experience 
Rating:
5.0

Young sales clerk (Angel) was professional, knowledgeable, extremely helpful and courteous. She is a great find for U-Haul Pawtucket, RI!

WILLIAM LANE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

louise cephas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Deoliveira  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

judith adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Ramos  |  Overall Experience 
Rating:
5.0

No comments

David Simbo  |  First Impressions 
Rating:
5.0

Everytime I went the his location 💯% friendly's people working.. I will say the heavy set went out of his way to open the door for us..

Anthony Bianchi  |  First Impressions 
Rating:
5.0

Transferred to this facility it looks even better than the one I was in.

Douglas Wray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Barry  |  Overall Experience 
Rating:
5.0

The person who helped me was phenomenal! I was having issues with the online reservation system so I came in in person for help and he walked me through everything with patience and kindness. He should definitely be recognized for his efforts and great customer service!

Jasmine Mahoney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Myrick  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Claire Estrella  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marie Gauvin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison Hall  |  Overall Experience 
Rating:
5.0

The staff and facilities very helpful thank you

ANNETTE PERRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAMEA WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACEY GERMAIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie Gauvin  |  First Impressions 
Rating:
5.0

Thank you for everything!

joaquina cortes  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Amy Mrozowski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenia Richards  |  First Impressions 
Rating:
5.0

I forgot his name , but he was very helpful

MARCIO MARQUES  |  First Impressions 
Rating:
5.0

Very good service, helpful staff, proactive in reaching out.

Erica Anderson  |  Overall Experience 
Rating:
4.0

The only issue is that my stored items were covered with dust and some type of debris that appears to have come from above. The staff and facility were excellent aside from that.

Debra Chase  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chelcie Speaks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Pires  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen Cadotte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTOR CLAUDIO  |  First Impressions 
Rating:
3.0

I would have given 5 stars except after I moved out I was charged two more months before they finally closed my account. I run a business and needed more access in the evenings.

EDWARD DUNN  |  Overall Experience 
Rating:
5.0

Management A+

Younes Drif  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica Baez Reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arianna Laporte   |  Overall Experience 
Rating:
5.0

Very smooth transaction Hassle free. Thank you.

JEANNIE ROSSETTI  |  First Impressions 
Rating:
5.0

Great service, place is clean, staff is very helpful, overall a great experience. Thank you guys!

Ghislaine Mahler  |  Overall Experience 
Rating:
5.0

They all nice there

Stephanie Sanchez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria J Gutierrez  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jacquilyn Santos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Maurath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Williams  |  First Impressions 
Rating:
5.0

Went well

ROXANNE MADDEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ichael tonia Mcdonald  |  First Impressions 
Rating:
5.0

Great service, bit pricey but it is what it is.

CLIVET PENA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norma Fuentes  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ileana ferreira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

catherine cavanaugh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia Teixeira  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HAROLD TERRY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

edith giles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYRIL OKAI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cole Giannini  |  Overall Experience 
Rating:
5.0

Great service

KEVEN MONTEIRO MEDINA  |  Overall Experience 
Rating:
5.0

The customer service was professional, patient, and kind.

SADE MOAVERO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jonathan Carrion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIANNA REID  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Princess Alvarez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrea Marrero  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JASON DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miguel torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gery levine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

argenis leonardo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betzy Torres  |  First Impressions 
Rating:
5.0

It was a pleasure having my stuff there

Maria Estrela   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dezhanette Goyette  |  First Impressions 
Rating:
3.0

Staffs was helpful when needed! Thank you!

daliah angking  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Quinones  |  Overall Experience 
Rating:
5.0

Thank you for providing a safe and easily-accessible spot for my belongings until I moved. Your friendly and helpful staff are the best!

Susan M McQuillan  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Richard Nemirow  |  Overall Experience 
Rating:
1.0

Someone stole my converter off my Bus so I was very disappointed when I went to pick my Bus up!

Apryl Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn Lucchetti  |  Online Move In 
Rating:
4.0

Ninguno

YINED FERNANDEZ  |  First Impressions 
Rating:
5.0

Will, the GM and his team did an outstanding job helping me with situation. U-Haul could use a few more guys like him.

STEVE GRACEFFA  |  Overall Experience 
Rating:
1.0

The facility is filthy. I received a refund within 24 hours of my contract because the standard here is offensively low for cleanliness.

Stefanie Catalano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Atkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alonda Kilgore  |  First Impressions 
Rating:
5.0

The manager and staff are all very helpful and knowledgeable about everything. Great location, Great customer service.

Fellx Ok  |  Overall Experience 
Rating:
5.0

My wife and I used our storage facility for over 18 years. It was always clean and dry. If we were not moving cross country we would still be using it. I can honestly say that we will be looking for a U-Haul storage facility when we get to our new location. Also, the people working at the facility are top notch. Extremely personable, informative and helpful.

CHUCK HANNIGAN  |  Overall Experience 
Rating:
5.0

I was well pleased with all your services, I had it there longer than I thought,but that's on me. Thankyou very happy.

Lisa Palavra   |  Overall Experience 
Rating:
5.0

The staff you have working there are great anytime I had any questions they were more than willing and they were very patient they should be commended I have been to other U-Haul locations that weren't so nice

Orlando Correia  |  First Impressions 
Rating:
4.0

Often the door would open and we did not need the card, we could just pull in to the facility

RHETTA SCOTT   |  Overall Experience 
Rating:
5.0

Great experience, easy closeouf

Emily Pearson  |  Overall Experience 
Rating:
5.0

I had a very good experience with your local. From the day I contacted your office to the day I moved out. Nice friendly professional staff and the location was very clean. Keep up the good work.

Christine Campbell Jones  |  Overall Experience 
Rating:
3.0

This place is filthy! The minute you walk in you see trash debris, people leaving their trash around, and an overwhelming stench of moth balls hits you. I closed out of my unit two weeks later.

Alicia Gervais  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jackeline Ramirez   |  Overall Experience 
Rating:
5.0

It is a very convenient location to store your vehicle, the valet style parking is very easy to get your car brought in or brought out.

PETE OLIO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brinela Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER MULBAH  |  Overall Experience 
Rating:
5.0

Great

Richard Moore  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica Osorio  |  Overall Experience 
Rating:
4.0

I would have gave 5 stars but the online system and how things in the store are completely different so I caused me great frustration

YOLANDA ELLIS  |  First Impressions 
Rating:
3.0

It was difficult interior unit but we made due and I wish I could of gotten a deal I rent U-Haul and storage unit at same place you know Thanks for your helping

Julie Mcàlees  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kennedy Madara  |  Overall Experience 
Rating:
4.0

Good experience!

GEORGE KIZEKAI  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matt Carlson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Cooper  |  First Impressions 
Rating:
5.0

The only Problem I had was when I had to cancel a Credit card - I could not get through on the phone to clarify the issue and Give them a new card.... There was NO phone number that worked - I had to go down to the facility and make the Changes.... AND I still got threatening letters from Uhaul Corporate... But its all good ---

David Hasslinger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Louise Parker  |  Overall Experience 
Rating:
5.0

The young man that helped me was very professional and very knowledgeable about the company. I had the perfect experience and would use the company again.

Lisa Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda Howard  |  First Impressions 
Rating:
4.0

They do have rodents but other than that can’t complain

Roshni Renata  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vilma Cartagena  |  Overall Experience 
Rating:
1.0

The customer service there is terrible. The employees there let the line stack up to three people with three employees. And only one employee taking one customer at a time. Unprofessional was that one employee he would not let me see a storage unit what else seeing a lock after I showed him the key. I hate this place. Rude customer service. Another employee has over 25 tattoos on his face that is so unprofessional. They need new staff here in Pawtucket.

Antwone Matthews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa Centeno  |  First Impressions 
Rating:
5.0

It was very helpful to have the first month free when I moved from Wisconsin to Rhode Island. Thank you for a very nice service!

Karin Schwartz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

margaret dion  |  First Impressions 
Rating:
2.0

Out of several staff members, only two demonstrated professionalism and ability to serve the Public in a Knowledgeable, Courteous & Efficient manner. Also, access to the storage building is extremely difficult. One cannot even turn vehicles around. There is improper ingress & egress for vehicles. No space on property. Building Access closes & locks every 4 minutes making it cumbersome & inconvenient.

Candace Dunn  |  First Impressions 
Rating:
3.0

No one answers phone have waited 15 minutes or more to be serviced in front room

William Murray  |  Overall Experience 
Rating:
4.0

My comment won't change the limited vision U-Haul has for customer's satisfaction, especially with the profits made as is.

Joel Esperanza  |  Overall Experience 
Rating:
3.0

There is a large black box mouse trap in my storage space and mouse droppings by the door.

POLLY SPENNER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

felicia hazel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timothy smith  |  Overall Experience 
Rating:
5.0

Our staff person was amazing. Kind patient and friendly. Even with the customer service rep messing up our reservation on our storage unit he was great and making sure it was all taking care of and I had a unit. Wonderful service and a very well maintained unit.

Monique Montgomery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Fox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david gomes  |  Overall Experience 
Rating:
5.0

Will was amazing. He was so helpful on the phone and in person for my storage unit transfer.

Kiana Avlon  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

denise blunt  |  First Impressions 
Rating:
3.0

I needed to open a new storage unit and the team was unhelpful at every interaction. To try to open the unit early we went to the facility and arrived 30 minutes before close to open the unit. We were told over the phone we would be able to do this and drove 45 minutes to the facility to be told that we can't open a new unit 1 hour before close. Then when we did come back to open the unit, we were forcefully sold a lock when the new unit had a lock provided to us included and the lock we already had come with was a Uhaul lock as well.

Hayley Hultman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Dipina  |  Overall Experience 
Rating:
5.0

Thanks boo

Wayne Tremblay  |  Overall Experience 
Rating:
5.0

The men working there were always so helpful

Nathaniel Robinson JR  |  Overall Experience 
Rating:
1.0

They damage my property and an acted like they didn’t do anything. The worst customer experience I’ve ever had in my entire life working with the management and team at this particular branch.

JOSHUA OLIVER  |  Overall Experience 
Rating:
5.0

William da Cruz was excellent and made the entire experience pleasurable and professional. Thank you!

Johathan Nikolyszln  |  First Impressions 
Rating:
5.0

Uhaul met my needs.

Norma Fuentes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Price  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine Leclair  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taneka Parham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Florentino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanice Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ameratu Kamara  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AMINATA DIALLO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elma Vasquez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Megan Toste  |  First Impressions 
Rating:
4.0

The elevator was broken when I drove up to clear bulky items on Jan 2. I could not finish without it and on a Sunday the repair tech could not be there. So I delayed until I was free yesterday. I live 4-5 hours drive away.

Anne Miller  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tammie Holehouse  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Blanca Delgado  |  Overall Experience 
Rating:
4.0

There was not a lighting unit in the storage unit itself, that would have been helpful to have.

Timothy Ferreira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia Fudge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keith kelble  |  Overall Experience 
Rating:
5.0

I’ve been dealing with u haul for a long time and will continue to. Thanks and happy new year

nouquina washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Tremblay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yokasta tejeda  |  Overall Experience 
Rating:
3.0

Hard to contact

Micheal Minor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sofia Papetti  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon Walker  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stephanie Rodriguez  |  Overall Experience 
Rating:
1.0

Rat droppings all over my stuff and urin everywhere

Estephan Villafane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grissel Rivera  |  Overall Experience 
Rating:
5.0

Hands, Coreo, Billy the Kid, ScottyJay, Khalil, and the whole crew in Pawtucket are making America great again, on customer at a time. I swear they could do their jobs with both hands tied behind their backs and vaccinated. 🇨🇦

levi pangburn  |  First Impressions 
Rating:
3.0

The only concern that I have personally is I arrived and secured a storage unit I arrived 2 and a 1/2 hours before the drop off Is scheduled for 1:15 PM and I was charged for the additional day even though I was on the premises and the trailer was empty.

Anthony Robinson  |  First Impressions 
Rating:
2.0

I had to use storage for long term things and some items I needed to access regularly. However on 3 times I would make plans and would need to access my storage unit during the times it’s supposed to be accessible and I could not get into the building due to technical difficulties and could also not get ahold of the manager (number to call on door for problems-) no answer ever! Probably not an issue for everyone but that’s a big issue for me! I could not access my unit as agreed upon with this unit however would get charged a late fee if I was less than a day late with payment. Not cool!

alexa raniuk  |  Overall Experience 
Rating:
4.0

Just staff not so friendly

Claudine Docouto  |  Overall Experience 
Rating:
5.0

The man who checked me in was very fast and helpful.

Alexandra Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer lizardo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johanna Contreras  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David Steele  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricardino Evora  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yaw Adubofour  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bethany Williams  |  Overall Experience 
Rating:
1.0

When I came to clean out my unit after having stored my apartment there for 5 months, it was infested with mice poop. It was in/on and around every box, on my bedding and I had the throw away a huge Calvin Kline rug because it has holes in it due to rodents.

shalomah dia  |  Overall Experience 
Rating:
4.0

This is my 2nd time using this storage that's why I came back for the 2nd time thank you uhaul for the safety n cleanliness also

Crystal Parra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna King  |  Overall Experience 
Rating:
5.0

I was able to rent out a storage container for one month for FREE because I had purchased a one way truck rental, and this promotion is phenomenal. It seems that the company as a whole understands the struggles of moving in general and sincerely cares about the customers they serve. I will absolutely recommend UHaul to my friends and family and use them time and again in the future.

RACHEL SANTOSUOSSO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fern Ward  |  Overall Experience 
Rating:
5.0

I wish I knew that the locker was on top of another locker.

Dennis Cullinane  |  Online Move In 
Rating:
5.0

Yes Cory Perryand the rest of the guys at U-Haul we’re very helpful to me and kept the place very well security and clean I would recommend any of my friends or anyone else very highly of service.Thank you

kevin pina  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ibrail Marquez  |  First Impressions 
Rating:
5.0

Thanks for ur good work, may God continue to bless the hands of the workers.

Christina Yaidoo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Florence Rainville   |  Overall Experience 
Rating:
5.0

Great service.

indira patnaik  |  Overall Experience 
Rating:
3.0

its the 3 rd time time that i went to this company for service but the staff that atent me was no good, please if you can contactac me for help make you a better company , thanks. Beatriz D. Pereira 14016586663

Adelina Semedo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Valdovinos Martinez   |  Overall Experience 
Rating:
5.0

The guy that helped me was awesome and very helpful. Thank you fir exceptional service!

JALEEL CAMPBELL  |  First Impressions 
Rating:
4.0

A bit expensive, I will not be there long as a result.

HOWARD MEANS  |  First Impressions 
Rating:
4.0

Need more effort handling rodent issue Staff extremely helpful and pleasant

Nancy Gagliano  |  Overall Experience 
Rating:
5.0

Thank you for all your services special thanks to Travis who went above and beyond to make sure all of my needs were satisfied!

Geisha Morales  |  Overall Experience 
Rating:
5.0

Thank you for your time, for your courteousness, for having the patience to explain everything step by step, and for going above and beyond! (Staff member Travis) you definitely made my experience a lot more smoother than expected! Excellent customer service !

Geisha Morales  |  First Impressions 
Rating:
3.0

Not happy with the policy there I left 3 weeks before my next payment was due, they do not give you the percentage back, if I would of been 3 weeks late the would of charged me extra. These days companies fast to take money never to give it back when it should be

Stephen Silva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michaela Lawless  |  First Impressions 
Rating:
1.0

No convenience for people with disabilities like me and you people have no remorse for elderly and people with disabilities like me too bad you got my money without rendering me any help

Oluwabukola Akinrinlola  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jodana Brown  |  Overall Experience 
Rating:
4.0

The unit too far and no equipments for customers to move their belongings to the far units

Oluwabukola Akinrinlola  |  First Impressions 
Rating:
4.0

I went in to return the rental 7/27/21. Sat in the hot truck for approximately 30mins with no one attending to me. Finally a guy came walking n told me to leave the key in the truck. I also went in to return my storage unit n no one was at the desk. An African American, I'm assuming came in. While talking to him, he kept walking off talking at the same time. Finally the same came in that told me to leave the truck key came in was gentle and serve me well. I understand the new pandemic world is crazy n stressful, but at the same time, we should continue to serve our business n have the patience. I worked as a nurse during the pandemic challenge... Patience is what took us through.

Patricia Barchue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW ALMEIDA   |  Overall Experience 
Rating:
5.0

Staffs were always very professional and helpful

Aiyevebekpen Osemwegie  |  Overall Experience 
Rating:
5.0

Manager was very helpful and courteous.

Norma Fuentes  |  First Impressions 
Rating:
4.0

I think the access should just always be 24hrs. It was hard to get in and out late at night cuz I worked nights. They did well with pest control but during clean out I did still find droppings. The traps may need changing.

Winifred Hurst  |  Overall Experience 
Rating:
5.0

The staff was friendly patient and helpful. I do recommend this facility specificity to family and friends

Jo'se Means  |  First Impressions 
Rating:
5.0

I was very pleased for the service, thank you so much. sincerely Adolfo Betancur

Adolfo Betancur  |  Overall Experience 
Rating:
5.0

I found U Haul as a secured place. The most remarkable part is friendly staff and their quick processing.

indira patnaik  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alan Terry  |  Overall Experience 
Rating:
4.0

Not in the best location. We missed the exit and found ourselves in a very bad location driving to the U-Haul company. The units are clean and very secure. Staff was very polite and helpful! The young man who was cleaning out the unit offered to get the rolling cart for us.

Tayln Brianne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandilee cardente  |  Overall Experience 
Rating:
3.0

Levi and Will. Should get a raise.

Robert Barboza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alijah Parsons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE RANDENBERG  |  Overall Experience 
Rating:
5.0

Corey, Will, Khalil, and the whole team in Pawtucket are Making U-Haul Great Again!! 👍

levi pangburn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maria franco lopez  |  First Impressions 
Rating:
5.0

Staff is amazing. BIG SHOUT out to Will.Very ipressed with everyperson I encountered. BRAVO!!

suzanne cozzens  |  Overall Experience 
Rating:
5.0

Great staff and facility.

Joseph Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cindy cosme  |  Overall Experience 
Rating:
3.0

We had a severe mouse problem and there were mice droppings everywhere. Everything had to be sanitized. When this was brought up with staff they said you must have food in there. There wasn’t a crumb in there.

Kerry Blake  |  Overall Experience 
Rating:
4.0

My only complaint was the elevator or the loading door were broken when I came a few times

Samantha Sandy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debbie valerio  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steve Hall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremy Lauzon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Baumann  |  Overall Experience 
Rating:
3.0

Mejorar la iluminación de las bodegas

JOSE PEREZ  |  Overall Experience 
Rating:
3.0

Everything has been great with the exception that out of the few times i have visited, the doors for entry were only working properly once. One time the key card entry system was not working at all, as well as the large load in doors, and most recently i was able to use the key card entry but the load in doors were still not operating meaning both times I had to prop the doors open and lift my loads through the small door one by one. If i had any very large furniture items it wouldn’t have been possible to get them into my unit.

Abigail Balint  |  First Impressions 
Rating:
1.0

The elevators were broken down for 3 months had to take my stuff from second floor and walking all the way around the other side of the building where the new buildings at with my stuff it wasn't right at all or we had to carry all the stuff all the way down the stairs..

Christina Roots  |  Overall Experience 
Rating:
5.0

Great place to store vintage vehicles. I only left because I moved out of state. Highly recommended

Ryan Seay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lazaro Monterrey  |  First Impressions 
Rating:
1.0

There was rat poop all over my daughters stuff. It was disgusting

Abriana Mendonca  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Neva Benito  |  First Impressions 
Rating:
3.0

Emailed check-in instructions were different from what was required at the site (I had to check in, get a swipe card, etc. - none of which described online or in the email). Slow check-in, only one employee working the counter.

Michael Armey  |  Online Move In 
Rating:
4.0

U Haul storage was very good. I moved my things out as I located out of state. I won't be needing storage anymore. Please update info. Thank you Paul Dupre

Paul Dupre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN MAXEY  |  First Impressions 
Rating:
2.0

When I cleaned out my storage I had rodent droppings all over my things. My stuff was covered in rodent droppings Not Ok

Syreeta Metts  |  Overall Experience 
Rating:
5.0

Actually rented a 5 x 10 initially but actually needed a 10 x 10. The 10 x 10 was not available at the Newell ave location ....your team was helpful in me renting a truck but also helping me secure another 10x 10 in E Prov.

Craig MacPherson  |  Overall Experience 
Rating:
5.0

Excellent customer service at this facility; everyone I worked with was friendly, knowledgeable, and helpful.

Lisa Hicks  |  Overall Experience 
Rating:
5.0

I think if they can extend the hours for the stores to be accessed your unit to like 9:00 would be nice

Anthony Angulo  |  Overall Experience 
Rating:
5.0

Always a great help!

Nicole Flanagan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jannette Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grissel Rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas sajkowski  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

alan degrafft  |  Overall Experience 
Rating:
5.0

Besides the prices being wrong and not updated . Corey did an excellent job. Great customer service !

brandilee cardente  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sassette Espada  |  First Impressions 
Rating:
1.0

1. I reserved a 5*10*8 1st floor storage on 2/24/2021 for $74.95 with reservation number#796049-00117857. However, When I went to the office, they told me that was the old price and the same unit I reserved would be $99.95. 2. reserved a vehicle indoor storage on 2/24/2021 for $64.95 with reservation#796049-00117857. I double check with the staff in the office on 2/27/2021 and he confirmed the storage will fit my car. I made the payment $64.95 and storage my vehicle on 2/28/2021 following the staff's assistance. However, I received another $47.85 charge and the rate for the storage changed to $119 on the second day. The manager told me that I am free to move my car someone else, however that would not be an option for me because I am out of the state. This is not a good business.

Yan Chen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Gagliano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Otelinda Rodrigues   |  First Impressions 
Rating:
5.0

I noticed that the room I payed for was cheaper if I got a new one. You should even out the room price when you update it

Priscilla Melendez  |  Overall Experience 
Rating:
5.0

I have moved all over the courty and this experience was amazing! Cleo I think is his name? Was extremely professional and the customer service was on par with the four seasons. He helped me upgrade to a bigger unit. Moving is very stressful and Cleo made it easier. Thank you!

carolanne Hickey  |  First Impressions 
Rating:
5.0

The gentleman who helped me, William Da Cruz, set up my storage unit and the return of my rental truck was an absolute pleasure to deal with! He explained everything clearly and as far as my situation was concerned it was stressful doing this move but he made the very last part of it, being the storage, a stress-free and pleasurable experience I commend him for his customer service skills and general all-around positive nature. I truly feel that your company is extremely lucky to have someone like him serving your customers.

JOANNE SANTOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Arias  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Lefebvre  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEON HALLEY  |  Overall Experience 
Rating:
5.0

Being a RISD student I had a chance to use this facility every summer for 4 years and even after I graduated I needed to store my stuff for longer since I wasn't sure where I would end up afterwords. The place is clean and always felt safe going in and out of there. The stuff was always super helpful and I would go back there in a minute next time I have storage needs.

xiomara espana  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD OCCEUS  |  First Impressions 
Rating:
5.0

The staff was courteous and helpful. The facility was super clean and convenient.

Regina Printz  |  Overall Experience 
Rating:
5.0

The staff was great, the place was always clean and I will and have recommended uhall storage to friends.

DAVID JOSEPH SR  |  Overall Experience 
Rating:
5.0

Employees were such great help!

Atonzsha Buwee  |  First Impressions 
Rating:
5.0

Everything was great.

Jacqueline Jenkins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda Santos  |  First Impressions 
Rating:
1.0

Horrible place, horrible staff. Horrible experience.

KELLI WALL  |  Overall Experience 
Rating:
1.0

The customer service there is excellent very polite and helpful. But the amount of droppings from rats on my furniture and personal belong is beyond me..The fact that your company at this place doesn't let people know that they are infested with rats is so unprofessional uncleaningness and pure disgusting...The Place Needs To Be Shut Down and and exterminated ..

Jahaira Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan Lafreniere  |  First Impressions 
Rating:
3.0

I had issue when I originally rented and the incident was dismissed. You called me and gave me a 10 dollar credit disregarding what was done and how I felt as a customer.

Lisselotte Solano Sanchez  |  Overall Experience 
Rating:
5.0

I Have To Say That I Spoke With A "Mary" At Corporate n She Messed Everything Up When Making All My Reservations... BUT... "KALIL" At The Pawtucket, RI, Newell St/Av Location Made Everything Right Even Though It Was Extremely Difficult!!! He Is a Life Saver!!! The Best Customer Service Rep That Ive Ever Had!!! I Am Sooo Thankful That He Was There!!! N If You Ever Need Some Real Help Or Im Going To Say With Anything At All He Is The Man To See!!! If It Wasnt For Him I Wouldve Been In a Much Worse Spot Than I Am Even Now!!! But The Location Itself Is Nice n Definitely Climate Controlled Because Once I Walked In It Was Very Very Warm So I Know That My Belongings Wont Be Getting Too Cold n Damp... Theyll Stay Nice n Warm n Dry... It Was Very Clean n Certainly Secure... I Feel Very Very Safe Having My Important Things There... I Recommend This Location Of U-Haul For Sure!!! I Do Also Recommend U-Haul Storage Rental n Moving Vehicles Completely... So Have A Great Day n Stay Safe, Happy n Healthy!!!6

Bruce Boie  |  First Impressions 
Rating:
5.0

Stellar service and location. I am glad I chose this location based on facts (and not based on some reviews) i really had an outstanding experience all the way from getting the storage, unloading, securing my boxes, having carts always available, very well maintained premises including great elevators. I was there several times over the weekend and a team member was making rounds so felt really safe and supported. A+++++ location and staff. Thank you!

rym terbeche  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN ETTIN  |  First Impressions 
Rating:
5.0

Your staff working hard. The line wasn't long. The gator nylon masks they wear won't protect well with the COVID-19 virus. I saw they also were slipping. Two outside guys didn't wear masks & in RI it's mandated. You should try to purchase a tight fitting masks for fall into winter or you'll have staff sick.

Anne Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Benetti  |  First Impressions 
Rating:
1.0

I had interacted with a few employees over the past two days. Most of them were great and I would give five stars. The gentlemen that booked my truck was one of the worst customer service experiences I have ever had. His mask was off, explaining the system poorly, would not make eye contact, responded very short and was rude in general. It reflected poorly on the other great employees. I have never had a bad experience with UHual so I will continue using the service but the gentlemen that booked my Truck was terrible.

John Costello  |  First Impressions 
Rating:
5.0

Very helpful and courteous staff. Thank you for your amazing work. I dropped off my truck and unloaded my boxes in a storage unit in less than 30 minutes. Seamless operation. A+

rym terbeche  |  First Impressions 
Rating:
5.0

Everything is great, but your Storage fees is high.

melvin Davis  |  First Impressions 
Rating:
5.0

Good services

Marcia Soto Velasquez  |  Online Move In 
Rating:
2.0

Con la empresa U-Haul muy bien pero con la oficina de pautoke mal ellos no saben atender al público y cancele el estira y me lo cobraron dos meses más por que yo les pague para que me botaran un colchón y no lo botaron por que eso no se puede hacer pero si me pudieron cobrar 161 $ por botarlo en ton es no entiendo

Ricardo Ferrer  |  Overall Experience 
Rating:
5.0

Great staff and place A+A+A+A+A+

Stephen Desimone  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Leary  |  Overall Experience 
Rating:
1.0

My storeage had Rat tirds all over my stuff. Pee everywhere. Know i have to replace my 1500.00 sofa. Brought clothes to cleaners due to rats. Not only that the rental truck was a mess i took a video when i got in it. Also the tank was not on half a tank it was below it. I have told all friends and family i know to remove there stuff from your facilities. And you double charge for the storage months rent and the truck..

Dominic Volpe  |  Overall Experience 
Rating:
5.0

The staff was friendly helpful and efficient

Tomasina Morris  |  First Impressions 
Rating:
1.0

Yesterday when I was trying to move out all the things from the storage unit-elevator in the building was broken. Spoke to staff on site (who opened office ten minutes late) and they said they cant help and offered no solution or assistance. Called UHaul 1800 number-got forwarded to customer care- again no solution and they told me to speak to site general manager. No site general manager present. Most unhelpful customer care and laziest on site staff. I had to carry large heavy boxes in my arms down three flights of stairs. WHY IS UHAUL SELLING UPPER FLOOR STORAGE WITHOUT A FUNCTIONAL ELEVATOR IN THE STORAGE BUILDING?

Seerat Aujla  |  Overall Experience 
Rating:
3.0

I can't give it more than 3 stars due to having an issue w the elevator while we were moving in. The elevator literally stopped working and when we called for help no one came. We rang the help button and waited for close to 15 minutes. When no one came we went to the office and finally a lady staff told the guy of the situation but he was busy and came over after he finished what he was doing. We had to carry stuff up to the second floor a few times before the manager came and fixed the elevator about 20min after the guy left and told us there was nothing more he could do and there is no other elevator for the storage place. The staff was nice but there should be another elevator or a staff specifically answering the people at the storage units. Thank god no one was stuck inside of the elevator because we would have been out of luck. Besides the elevator situation it was not a bad move in.

Phillip Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisaury Olea  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chandell Gadbois  |  First Impressions 
Rating:
5.0

Travis helped me get set up into our storage unit; he is super professional and a great guy!

keith kelble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARMEN CORREA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernadette Aviles  |  Overall Experience 
Rating:
1.0

Staff was extremely rude and dismissive.rented a truck and a storage unit. Called to move in. Told us we can’t because no move ins after 4:30. Well no one told us that. Called to extend my U-Haul rental. Kept getting hung up on. Staff saying”we should of thought about how long we needed the truck” when we planned to move in the same day but NO ONE INFORMED US WE WOULDNT BE ABLE TO. Next day comes around and we go to rent a unit at U-Haul Pawtucket 5x10 ... elevator breaks... we are offered little options to solve this and not even an apology from staff. End up renting a 10x10 in another building having to walk all of the stuff we already moved through the building over the bridge across another building to our unit. Again, no help or compensation offered from staff. I understand that things happen no one can control a broken elevator. But the blatant disregard disrespect and clear lack of customer service your staff displayed was disgusting and I hope you can improve on that.

Makenna Medeiros  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYLA ROMAN  |  First Impressions 
Rating:
1.0

In hopes that this review makes its way to the powers that be so that change will be made in an expedient time frame. After reading the reviews and having no other choices, I reluctantly gave my business to the Pawtucket U-Haul facility. Day one, when I arrived to pick up the rental truck, the young man assisting me at the desk although polite was not knowledgeable in the areas of my other reservation for storage, the promotion of " If you rent a truck you get the first month free for a storage unit", or the location of the unit itself. He had me walking around in the maze from one building to another. After debating for some time and another associate confirming the promotion we finely got everything squared away. When I returned with my belongings the elevator to my unit was not accessible because I was told they couldn't find the KEY. After about an hour they finally granted me another unit located on the first floor. This unit was smaller in height by two feet, a big difference for storage. Still no complaints. Day two, I needed another unit to store the rest of my belongings. After the transaction was complete the associate brought me to view the unit. We entered the building, but the elevator was broken so we had to take the stairs. Was told by Sandy from corporate and the associate that the elevator is down several times throughout the year and that it was getting shut down in August to be replaced. The associate who brought me to view the unit assured me that the elevator would be fixed shortly so I could move in to my unit located on the second floor. It took the elevator repairman to tell me after waiting 45 minutes for the KEY that the elevator would not be available until a part was ordered. It turned out to be down for two days. I was then told by Corey Perry the manager that they had a "BACKUP" elevator, but it was located in the other building. Now I had to reload the rental truck and drive to the other building. Sandy offered to help reload, but I declined she did not inform me of her affiliation to the company nor did Corey I found out later. Now I was transporting my belongings from one building to another thru dust and debris, making multiple trips even with the assistance of Chris an employee. Afterward I returned to the desk and asked for the manager, I was told he was with another customer. I replied that I would wait, he showed up seconds later. I wanted to know what were the expenses that I had accrued and would be expecting to see on my credit card statement. He offered no discounts or apologies for my inconvenience until I asked. Then told me that he needed to check with corporate and get back to me. All in all after reading the reviews I expected to be treated with unprofessionalism but never thought that the process of using this facility would be so laboring. I was paying two guys $90.00 per hour for standing around waiting for a KEY to an elevator on both occasions. Needless to say I will not be using this branch again nor would I suggest it to anyone. Sandy from Corporate, Corey Perry manager, Han assistant manager all failed to inform me of their affiliation to the company. I have always used the U-Haul facility in East Providence with NO problems and am very heartened that they were not able to accommodate me this time.

CARMEN MARSHALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alicia king  |  Overall Experience 
Rating:
1.0

When I call to make my reservation I made a reservation for a 20-foot truck when I got there I got a 15 foot truck which cost me double to make my trip

Emily Osborne  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natasha Conte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PETER JAMGOCHIAN  |  Overall Experience 
Rating:
5.0

Very Good Choice in putting in the auto doors in storage area. The ac fill so nice while moving thur out the area.

CAROL MELVIN  |  Overall Experience 
Rating:
5.0

Thank you for your great customer service and well maintained facility. The only issue is parking to load and unload when more than three other customers need to do the same.

LORI CARTER-EVANS  |  Overall Experience 
Rating:
1.0

I was charged for an additional month even though I had moved out days before and had just been unable to have someone check out my unit bc of work times that didn’t match up with my work schedule conveniently. Staff was unhelpful and unprofessional.

William Johnson  |  Overall Experience 
Rating:
1.0

Storage unit was very unpleasant, rat feces found on my belongings...very unfriendly staff members..

Flor Sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louis cornell  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

River Floyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regina Printz  |  First Impressions 
Rating:
5.0

Everything was just great

Robert Knych  |  First Impressions 
Rating:
5.0

Good place and very satisfied

Alix Nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel Fontes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eufragio medina  |  Overall Experience 
Rating:
5.0

The staff was very helpful. My experience in renting the storage facility was all positive. If need a facility in the future, I wouldn't hesitate to go back to UHaul.

Geogory March  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio Rivera Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Semedo  |  Overall Experience 
Rating:
5.0

Wonderful people

Scott Geiss  |  Online Move In 
Rating:
5.0

The staff were extremely friendly and helpful.

Deborah Frederick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Young  |  First Impressions 
Rating:
2.0

Would NEVER use Uhaul again and will be sure to share my experience wih everybody

cAITLYN MCDONALD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Winifred Hurst  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brooke Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL PENA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos vazquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mohamed lamine  |  Overall Experience 
Rating:
5.0

Please could you check your lost and found please - forgot my blue beach chair by the storage stairs gonna - next to my unit. Please let me know if lost and found :) Much appreciated and thank you.

Collin Marchand  |  Overall Experience 
Rating:
2.0

Horrible customer service

Curtis Gomes  |  Overall Experience 
Rating:
5.0

Everything was great

Matthew Mccreavy  |  Overall Experience 
Rating:
5.0

Your workers need a pay raise!!

vince johnson  |  First Impressions 
Rating:
3.0

Storage access should be extened to customer's without an additional fee

JAMES PORRARO  |  Overall Experience 
Rating:
1.0

Very disgusted with my experience. I paid good money for "secure storage" and I had 2 televisions stolen. My security was compromised and I honestly believe that it was your staff. Thanks for NOTHING

james rodrigues  |  Overall Experience 
Rating:
1.0

The storage units are infested with mice Or rats I moved to a larger unit and went through all my belongings and had the same result Just paid more the place is fulll of rodents DISGUSTING

Melanie Dorsey  |  Overall Experience 
Rating:
2.0

Staff is really not helpful at all and everyone wants to point the finger at someone else when there is an issue. If I need a storage unit in the future I will not be using this location.

Kevin Lonardo  |  Overall Experience 
Rating:
5.0

Thank You! ❤️

Wanda Done  |  Overall Experience 
Rating:
1.0

No trucks available for rental. Had to rent from Uhaul Attleboro MA Drove back to Pawt. to unload storage unit on level 2,was not informed elevator was out of service! Forced to unload through stairs!

Jaslynn Otero  |  Overall Experience 
Rating:
3.0

The staff were polite but the facility was understaffed. Getting in and out with a truck was absurd and there was no coordination. People could not get in and the elevator wasn't working.

Jeremy Trier  |  First Impressions 
Rating:
3.0

Very clean storage facility

Jose Polanco  |  First Impressions 
Rating:
5.0

Love this location the service is 100! Will definitely be back

VICTORIA MONTALVO  |  Overall Experience 
Rating:
5.0

Staff was helpful and nice. Had no issues at all.

linda maffeo  |  Overall Experience 
Rating:
2.0

The rep was very nice and helpful. I apologize for my attitude, but I was blindsided by the new procedures and my rating is based off not liking the new process to getting a storage. It was too much!

dorothy pona  |  First Impressions 
Rating:
5.0

Great staff. Quick service.

Kathleen Wilson  |  Overall Experience 
Rating:
5.0

Great customer service, you have a good group of guys working there, they were very helpful , thank you very much.

priscilla donis  |  First Impressions 
Rating:
5.0

Very nice and helpful people

Scott Geiss  |  Overall Experience 
Rating:
5.0

Great staff!

Rochelle Klein  |  Overall Experience 
Rating:
3.0

This uhaul location is always understaffed, even on the first of the month (aka big moving days). I have never not had to wait in line for assistance, and the wait ranges from five to fifteen minutes.

Francesca Gallo  |  Overall Experience 
Rating:
5.0

Great service

Janet Brown  |  Overall Experience 
Rating:
3.0

We were in the middle of moving out. Did not know (our fault) that the facility closed at 10. Half of our stuff was just inside the door as we were staging to move out and we could not get back in.

Kourtney Moore  |  Overall Experience 
Rating:
1.0

I have tried three three times to reverse a transaction by your company, but each time has been unsuccessful.

david saldana  |  Overall Experience 
Rating:
5.0

Great location, right off I95, clean, and great value for your money.

Regina Printz  |  Overall Experience 
Rating:
3.0

En mí parte como cliente pensé que los empleados de Uhaul iban a salir a recibir y chequear las excelentes condiciones del vehículo que dejamos en el storage.

Junior Toribio  |  First Impressions 
Rating:
4.0

i did not like the location of my storage unit . it was very hard to get things in and out

Joemeli Garcia  |  Overall Experience 
Rating:
5.0

Hopefully they change the hours of accessibility to your storage for those who longer hours during the work week.

Isaac iglesias  |  Overall Experience 
Rating:
2.0

I was told I would not be charged for 2 days after my time ended, but instead they charged me for a month.When I told both managers what an employee had told me when I got the unit they said too bad.

randall griffin  |  Overall Experience 
Rating:
5.0

I highly recommend using this place to store your needs. I never had any issues and I stored my cars for a little over a year. Great Staff, Clean facility. very secure location.

Scott Williams  |  Overall Experience 
Rating:
5.0

The staff were very helpful and made the entire process simple and expeditious.

Patrick Mcconaghy  |  First Impressions 
Rating:
5.0

The guy who helped me was very polite

Maryann Jewett  |  First Impressions 
Rating:
4.0

The only issue I had was with mice in my unit, I never saw a mouse until I came here and when I unpacked my items there were droppings in some of my stuff. Employees here are super nice

Danell Simpson  |  Overall Experience 
Rating:
4.0

Staff was always courteous and helpful. Store was often crowded and staff still maintained courtesy toward customers. .would recommend this facility to friends and family.

RENEE SPENCER  |  Overall Experience 
Rating:
3.0

This location was not helpful at all and the customer service was absolutely terrible

Latoya Whiting  |  Overall Experience 
Rating:
4.0

Employees were always friendly and helpful.

Elizabeth Lebeau  |  Overall Experience 
Rating:
4.0

When I had issue with my acct.I approached a staff which recommended I speak to the Manager, I Called the Manager at the appropriate time, He didn't answer his phone nor return my calls.

olaKUNLE JEMPEJI  |  Overall Experience 
Rating:
2.0

I was very disappointed by the staff. do not need any assistance, they don't care. The manager find out solution but not the employees... VERY FRUSTRATING

JEAN LOPEZ  |  Overall Experience 
Rating:
5.0

This was the most efficient, friendly staff at a storage facility I've ever met. Storage unit was spotless. Highly recommend.

Ann MacDonald  |  Overall Experience 
Rating:
3.0

VERY slow service. Stood in line for over 15 minutes with no acknowledgements from either of the two workers. Very disappointing.

suzanne cozzens  |  First Impressions 
Rating:
5.0

Jordan was a pleasure to work with!

Lawrence Bastianelli  |  First Impressions 
Rating:
1.0

I was clearing my storage on 6/10 At 6:58 I was told by a staff I couldn’t show them an empty room because they were closing soon. Autopay was taken from my card although the storage room was empty!

Alexis Santos  |  Overall Experience 
Rating:
4.0

The only negative is the storage unit was open at the top, so things got very dusty inside. Otherwise, I am very satisfied.

GEORGE A LINEKER  |  Overall Experience 
Rating:
3.0

There was nothing exceptional about the service I received. It is the same as everywhere else.

moses craig  |  First Impressions 
Rating:
3.0

My reservation, for which I had an email confirmation, was not in the system. There was also only one staff member working which was not enough for the traffic in the store

Francesca Gallo  |  First Impressions 
Rating:
5.0

Great service especially on a day that was very stressful for me!

VICTORIA MONTALVO  |  First Impressions 
Rating:
5.0

Great

Scott Geiss  |  First Impressions 
Rating:
5.0

Used this I haul for 4 years on and off. Staff was always helpful and friendly. Never any problems.

Mariah Zamora  |  Overall Experience 
Rating:
5.0

The gentlemen at the desk provided excellent service!

Rochelle Klein  |  First Impressions 
Rating:
5.0

The staff were great but my problem was not being able to get to my storage after 7pm and if I wanted to be there after hours I had to pay an extra fee on top of the $90.90 I was already paying.

veronica quintero  |  Overall Experience 
Rating:
5.0

Very good experience checking in and reserving a storage unit. Great price and location. Clean and secure facility.

Regina Printz  |  First Impressions 
Rating:
5.0

Great job

Azaria Parrott  |  Overall Experience 
Rating:
4.0

I don't regret for the services

RENE DELPECH  |  Overall Experience 
Rating:
2.0

Office staff is very rude and unhelpful. Rats took over my storage space!!!!

Rosengarden Betsy  |  Overall Experience 
Rating:
4.0

Everone was very nice and helpful

lynne cabral  |  Overall Experience 
Rating:
3.0

Felt the increase in the monthly payment, was uncalled for. Just because they quote on quote painted the outside of the storage unit.. which i did not see any evidence of it ever painted..

Lamont Cruz  |  Overall Experience 
Rating:
4.0

Would be helpful to be allowed to see the storage unit before signing the contract.

James Burton  |  First Impressions 
Rating:
5.0

I’m happy been with your

jestina freeyer  |  Overall Experience 
Rating:
4.0

Great job by staff that assisted me.

Wayne Foresti  |  First Impressions 
Rating:
5.0

Great service

KEVEN MONTEIRO MEDINA  |  First Impressions 
Rating:
4.0

Nice place good service....

James Reis  |  First Impressions 
Rating:
5.0

Very comfortable with service and customer service representative was able to get me moving on time

Anthony Quinones  |  First Impressions 
Rating:
4.0

Very clean.

wendy vanbiert  |  First Impressions 
Rating:
5.0

No comment because the survey covered everything.👍💯% Sincerely, C.Ainsburg

Cynthia Ainsburg  |  Overall Experience 
Rating:
1.0

The staff at this location need retraining and lack common courtesy, never mind customer service. Do yourself a favor and skip this location!

adam rose  |  Overall Experience 
Rating:
5.0

Very satisfied with the facility and the staff

CHARLES IZMIRLIAN  |  Overall Experience 
Rating:
5.0

I was patient behind two cistomers. The eas a trainee and so the regular man explained when I vavated one stirage unit that they would check it right away. It only took less than 10 minutes.

Anne Miller  |  Overall Experience 
Rating:
5.0

I moved from Illinois and found it very easy to walk in and set up an arrangement to rent a storage unit. Easy move in and out. Well maintained. And liked the security, alarm goes off not Checked in.

Jessica Turcios  |  Overall Experience 
Rating:
4.0

Levi was very helpful and informative

Richard Guindon  |  First Impressions 
Rating:
5.0

Fast service very respectful and answered any and all questions,very clean storage units.

benard parsons  |  First Impressions 
Rating:
3.0

Prices are only average, and higher than advertised on the web. Units said to be available on line were not 10 minutes later in person. Service perfunctory and unappreciative of patronage.

Michael Hein  |  First Impressions 
Rating:
5.0

Will recamend to family's and friend and in the near future if needed I will be a costomer again Thank you

TANYA ASHLEY  |  Overall Experience 
Rating:
1.0

Please see the complaint I filed with Corporate Office. After I had made arrangements with the Storage Manager, I was called several times a day. I WILL NEVER recommend U-Haul because of this facility

Djini Tavares  |  Overall Experience 
Rating:
3.0

Clean place

Anna Camara  |  Overall Experience 
Rating:
5.0

Good customer service

alan degrafft  |  Reservation 
Rating:
4.0

Very satisfied

jOE GANBA  |  Overall Experience 
Rating:
4.0

I found this storage facility to be clean, secure and accessible every time I visited The staff was friendly and helpful Overall , an outstanding storage experience

John Keegler  |  Overall Experience 
Rating:
5.0

I’ve recommended this site for storage, rental & supplies

Patricia Henry  |  Overall Experience 
Rating:
4.0

Thank you!

MARGARET ORMOND  |  Overall Experience 
Rating:
5.0

Place was clean and I never worried about my stuff.

Ann Marie Kelnhofer  |  Overall Experience 
Rating:
5.0

Very helps staff.

Mark Lawrence  |  Overall Experience 
Rating:
1.0

your inexperienced phone help did not know anything about the services you could provide causing me to be rejected at the store when I arrived because they couldn't accomodate my vehicle.

Stephen Hale Sr.  |  Reservation 
Rating:
1.0

Cur hurt

MOHAMED THIAM  |  Overall Experience 
Rating:
5.0

Professional & efficient; clean & safe.

Patricia Henry  |  Reservation 
Rating:
1.0

cashier was rude and made unnecessary comments

TRINH PEDIGO  |  Overall Experience 
Rating:
5.0

Best friends I’ve ever met

Chance Enneking  |  Overall Experience 
Rating:
5.0

Great Experience!

Lisselotte Solano-Sanchez  |  Overall Experience 
Rating:
5.0

great place, great customer service.

diego espana  |  Overall Experience 
Rating:
4.0

It was fine

Josh Tingley  |  Overall Experience 
Rating:
3.0

I paid for 24 hr access & many times I couldn’t get into the facility. I tried calling the GM whose name was on the outside of the bldg for emergencies & he was not helpful. He even hung up on me.

Janiece Cartwright  |  Overall Experience 
Rating:
5.0

Had five units; just emptied the last one. Staff are professional and friendly. Can’t always reach them by phone; overflow to national works well, and the staff will call back. Recommended.

ROBERT MEFFAN  |  Overall Experience 
Rating:
4.0

The on-line reservation process was easy, but the printed confirmation could have had a list of info to bring to the counter when finalizing the reservation. I did not have alternate contact info.

Margaret Gradie  |  Reservation 
Rating:
5.0

Safe place to store property

milton taylor jr  |  Overall Experience 
Rating:
3.0

When I take the unit and went to see , was glasses probably from picture frame from previous renter but the Uhall staff was there and they cleaned

Eduin Alicea  |  Overall Experience 
Rating:
3.0

My experience was good no complaints

nadia mckenzie  |  Overall Experience 
Rating:
5.0

That was a good experience. Thanks.

marc jean baptiste  |  Overall Experience 
Rating:
5.0

The storage seems fine. The bed cart could have been wider without metal bar in between because the bed mattress is very thick foam and could not fit in that bed cart.

Glen Rudd  |  Reservation 
Rating:
5.0

I had a very good experience with u haul and I would recommend my friends and family the staff was very helpful and friendly thanks if I need a storage I would definitely come back thanks again.

SORAYA SANTIAGO  |  Overall Experience 
Rating:
5.0

Corey and his team are amazing! They are always courteous and helpful with truck and storage unit rentals. The facility itself is spotless. I will be highly recommending this location to everyone.

Michelle Ferraro  |  Overall Experience 
Rating:
2.0

The asphalt and concrete ramps in and out of the building are severely deteriorated and not well maintained and caused my cart to tip over or eject items during loading causing them damage.

jeremy rys  |  Overall Experience 
Rating:
1.0

After moving they tried to overcharge me for leaving trash behind in the building when i was specifically told to throw it out-used one of the trash cans in the building to throw out my trash.

Julissa Berroa  |  Overall Experience 
Rating:
2.0

Had a lot of frustration when it came time to close out the storage unit. Was told things over the phone that turned out later to be untrue, including that the unit was closed when it wasn't.

WILLIAM DANIELS  |  Overall Experience 
Rating:
1.0

I don't like that I lost my money cause I wasn't sure if I can use it cause if I didn't take the spot I would have not be able to store my vehicle it's not right they should have a refund deadline.

steven levasseur  |  Overall Experience 
Rating:
2.0

Everything was great but there was only one person working when I arrived. I stood in line for almost an hour. The person who was at the front desk was courteous and respectful. Would have staffed up

MICHAEL COLE  |  Overall Experience 
Rating:
5.0

We rented trucks for two moving dats and took advantage of free storage for 4 weeks. This is an excellent facility and everyone is very friendly. We will rent there again.

Lori Schneider  |  Overall Experience 
Rating:
5.0

No issue, suited my needs just fine. Easy, convenient, secure access.

Marc Ramieri  |  Overall Experience 
Rating:
5.0

Would use them again

Francis Prestly  |  Overall Experience 
Rating:
2.0

Some of the staff members, are very rude, bad attitudes wend a information is requested, I definitely recommend the uhaul of Cumberland. Great people

JORGE GARCIA  |  Overall Experience 
Rating:
5.0

Was a life saver. My sister passed away last year and getting her stuff out of her apt. was difficult. Much of it was stored at U-Haul so that took that off my mind. Thanks.

Robert osmanski  |  Overall Experience 
Rating:
5.0

everything was as promised. Manager was professional and informative. I stored my motorcycle there and I felt it was secure ..I was able to take out bike whenever I wanted it worked for me

Richard Julien  |  Overall Experience 
Rating:
5.0

I happy with the service

eufemio aguilar  |  Overall Experience 
Rating:
4.0

Main downside is that the staff barely acknowledge you unless you acknowledge them.

JOELLE DEPEYROT  |  Overall Experience 
Rating:
2.0

Refused to refund my money when i moved out information given was misleading was very upset worker not very helpful. Manager couldnt even help out terrible costumer service

Anaisa Lima  |  Overall Experience 
No reviews have been submitted for this location.

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