Customer Reviews for U-Haul Moving & Storage of Pasadena

4,435 reviews

3536 Red Bluff Rd   Pasadena, TX 77503
(Left of San Jacinto Elementary School, Between Beltway 8 and San Augustine St)

(713) 475-9291

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(713) 475-9291

3536 Red Bluff Rd
Pasadena, TX 77503
(Left of San Jacinto Elementary School, Between Beltway 8 and San Augustine St)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jessica Maldonado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda nchingab 
Rating:
5.0

Customer did not leave a comment.

george lambert 
Rating:
5.0

Customer did not leave a comment.

Joe Wood 
Rating:
5.0

Customer did not leave a comment.

Taylor Reyna 
Rating:
3.0

Never had any issues with them. I've had a storage unit with UHaul for 15 years. When it came time for me to move out of the unit I realized that I had lost my key to the lock. I asked the staff if they can break the lock for me and they told me that it would be considered "breaking and entering". Wait, what?!?! was my response. Although its MY UNIT and I'm asking you to break the lock. They still said no and was advised to get a locksmith to break the lock or get them to pick the lock (which is not cheap). I then asked what if i break it myself, they said i would be evicted from the storage unit. News flash....I no longer need the unit anyway.

SHARON HALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Stark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammad Khan 
Rating:
5.0

Customer did not leave a comment.

linda duarte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Cardenas 
Rating:
5.0

All good.thank you'll.

Alberto Rivera Alfonso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gabrile Fuentes 
Rating:
5.0

Nothing it was a great experience.

Jarvis Singleton 
Rating:
5.0

Customer did not leave a comment.

Andrew Hebert 
Rating:
5.0

Customer did not leave a comment.

Terrell White  |  First Impressions 
Rating:
3.0

Way too expensive would not recommend seems like a terrible business model that takes advantage of people that don’t really have other options seems like false advertising as well saying it’s $20 to rent a truck and after everything it comes out to $136 for 3.5 hrs

vincent clopton 
Rating:
5.0

Customer did not leave a comment.

Shannyn Lockwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELEONAR PERALES 
Rating:
5.0

Make the drivers seats more comfortable for long hauls.

Charles McCanna 
Rating:
5.0

Love doing business with people who know exactly how to handle their customers

Maria Contreras 
Rating:
5.0

Customer did not leave a comment.

Joseph Connaly 
Rating:
5.0

Customer did not leave a comment.

Saby Moreno 
Rating:
3.0

The rating is mostly based off the location in town. Customer services was good, and equipment was ready to go. No real issues.

Ryan Kinlin 
Rating:
4.0

The vehicle didn’t come with a ramp . I was in a rush to get my belongings moved and I had to do with out it. Big inconvenience for what I paid for .

Milinda Hernandez 
Rating:
5.0

Customer did not leave a comment.

Stephanie Alaniz 
Rating:
5.0

Customer did not leave a comment.

Steven Coykendall 
Rating:
5.0

They took my appointment and installed my hitch in a timely manner I’m very satisfied with the work and the price very professional people!

Joe Estrada 
Rating:
4.0

Customer did not leave a comment.

DANA KNOX 
Rating:
5.0

No need to improve they are grear

Atximba Montono 
Rating:
5.0

Customer did not leave a comment.

Junius Carter 
Rating:
5.0

The ladies that are at this location are all very professional and very nice! Made my experience less stressful! Thank you all 😊

Caleb Holmes 
Rating:
4.0

I received a truck that was poorly maintained. The gas tank had an issue when being filled. I was having to fill it slowly at time taking up to 1 hour to fill up. Very inconvenient and not professional at all.

Cristian Delgado 
Rating:
5.0

Customer did not leave a comment.

Priscilla Lugo 
Rating:
5.0

Customer did not leave a comment.

monica alarcon 
Rating:
5.0

Not a thing. It ran well.

Randy Ervin 
Rating:
5.0

U-Haul Red Bluff Pasadena Tx. Is Excellent!

Rosa Medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doran Butler 
Rating:
5.0

Customer did not leave a comment.

ARTURO TORRES 
Rating:
5.0

Keep Doing What Your Doing. Everything Was Excellent!!

Joe Wood 
Rating:
5.0

Customer did not leave a comment.

Merry Valdez 
Rating:
5.0

I have been going to this location for 20 yrs.

Carol Morris 
Rating:
5.0

Customer did not leave a comment.

Raul Ainslie 
Rating:
5.0

Customer did not leave a comment.

Javier Sanchez 
Rating:
4.0

Customer did not leave a comment.

Esmeralda Garcia  |  Overall Experience 
Rating:
5.0

Keep going like that

NEHOMAR MARIN 
Rating:
4.0

I rented a 6’x12’ enclosed trailer, the unit has no tongue jack rendering it heavy on the tounge.

Terry Taylor 
Rating:
5.0

Customer did not leave a comment.

Erica Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Wooley 
Rating:
5.0

Customer did not leave a comment.

RODNEY SOLIS  |  Overall Experience 
Rating:
5.0

I moved out on 2-11-2024 because I didn't want to pay another month.Thank you all for taking good care of me and my items.

rosa andrada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Rigdon 
Rating:
4.0

The guy who helped was very knowledgeable of what we needed I have rented from this place before

cynthia rodriguez 
Rating:
3.0

Customer did not leave a comment.

Lyndsey Correia 
Rating:
5.0

Great experience nice smooth ride thanks U-Haul

Ramiro Alejandro 
Rating:
4.0

The drop-off was extremely easy and being able to do so after hours was very helpful. Some more parking lot lighting would have been helpful, as taking photos in the dark was difficult.

SHANNON CASEY 
Rating:
5.0

Customer did not leave a comment.

Christopher Belvin 
Rating:
5.0

Customer did not leave a comment.

Forrest Probst  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

shana patrick 
Rating:
4.0

Great costumer service, the guy at front was very helpful , he even went outside and hooked up the trailer to my truck. Will come back again ...

William Torres 
Rating:
3.0

The entire rental from pickup to return was seamless and I could not have asked for a better service. I will use this location again and feel comfortable recommending them to others. Thanks!

Dale Bartlett 
Rating:
5.0

Customer did not leave a comment.

Sheyla Molina 
Rating:
5.0

Customer did not leave a comment.

Mark Cagle 
Rating:
1.0

I specifically requested to pick up the truck at 8am. The truck was not available at that time and caused me to have to pay my movers for an additional hour. Completely unprofessional and I should be reimbursed for the negligence.

David Whitley 
Rating:
5.0

Additional staff is needed in the location

Olusegun Benjamin 
Rating:
5.0

Customer did not leave a comment.

Cecilia West 
Rating:
5.0

All good

Jerry Vega 
Rating:
4.0

Everything was good Quick service

Richard Smith 
Rating:
5.0

Customer did not leave a comment.

Alan Caeser 
Rating:
5.0

Customer did not leave a comment.

mithu jhangiani 
Rating:
5.0

Customer did not leave a comment.

Edward Apple 
Rating:
5.0

Customer did not leave a comment.

Debra Brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariana Garza 
Rating:
4.0

Customer did not leave a comment.

Angelo Melendez 
Rating:
5.0

Customer did not leave a comment.

DAHLIA LUERA  |  First Impressions 
Rating:
5.0

Our experience was wonderful! Great customer service!! Thank you!!

Stella Duncan 
Rating:
5.0

Just keep up the good service.

Louis Bourke 
Rating:
5.0

The service is good I liked

Humberto graciano 
Rating:
5.0

Customer did not leave a comment.

Juan Castro 
Rating:
5.0

The customer service was excellent. Very much appreciated.

BRYAN PETRASH 
Rating:
5.0

Good

Vernon Sheffield 
Rating:
1.0

Reserved a dolly online only to find out after I got to the location that they didn't have any… If I would've known that beforehand, I would've chose a different location to rent from

Rachel Benavidez 
Rating:
5.0

Customer did not leave a comment.

Vanessa Garza 
Rating:
1.0

Horrible experience, I was given a truck which the gas hose had been cut, I found this out when I went to pump gas and gas spilled everywhere. Also not to mention that the tires were bad on this truck. I had to call U-Haul and report the problem, then had to wait for 2hrs for someone to come look at the truck, resulting in it being towed. This company really put my family and myself in severe danger.

Thomas Medina 
Rating:
3.0

No comment

Newell Rizer 
Rating:
5.0

Very easy to get in and out.

Kathleen Thomas 
Rating:
5.0

Great service

Vicente Vargas 
Rating:
5.0

I did a one way rental. And at both locations the service was so good. Made experience with U-Haul a pleasure. Thanks for all the help.

Richard Lord 
Rating:
5.0

Yes everything went fine and quickly and was treated with respect so thank you for your help

Kenneth Kinmon 
Rating:
5.0

Customer did not leave a comment.

Esmerelda L Rodrguez 
Rating:
3.0

Customer did not leave a comment.

mark shores 
Rating:
5.0

Customer did not leave a comment.

Stephanie Pizano 
Rating:
5.0

Service good

LAURA GALLEGOS 
Rating:
5.0

I was two hours late as I had car troubles. The people answering the phone were accommodating and very friendly. Once at the location Gordon was awesome and very helpful! Made my experience at Uhaul enjoyable!

Sam Stritzinger 
Rating:
5.0

Great service. Everyone at this location is very helpful and friendly.

Ric Burrow 
Rating:
3.0

Equipment should be checked out better the metal was rubbing on the tire almost cut threw the sidewall

Lloyd Clark 
Rating:
5.0

Customer did not leave a comment.

Deborah Ramirez 
Rating:
5.0

Very helpful employees and very respectful….thank you for that!

Tarva Smith 
Rating:
4.0

Ask if we had an unexpected delay, for our return time. Like being stuck on a freeway for 2 hours due to an accident. Also inform us that our return time is after hours! The person on the phone that helped me check in was awesome.

Kathleen Thomas 
Rating:
5.0

Loved this location so helpful!

Tarva Smith 
Rating:
5.0

All good, 100% satisfaction.

Clayton McCulloch 
Rating:
4.0

How about doing some maintenance on the equipment. The hitch was so rusty it almost wouldn’t tighten up. I got home and cleaned it up, sprayed it with WD-40 and it worked like it should. Took me maybe 3 minutes.

Harold Lee 
Rating:
5.0

All was excellent. Thank you.

Daniel Harkness 
Rating:
5.0

Customer did not leave a comment.

Juan Castro 
Rating:
5.0

Customer did not leave a comment.

CARLTON DAVIS  |  Overall Experience 
Rating:
1.0

Worn out tires that delayed my trip and had to call out services to change them. Hydraulic brakes locked up and had to call out services again. On the way the side lights stopped working and had to travel for 1000 miles without side lights. finally u haul calls me to inform me that the drop off location has to be changed and it would be a round trip I’d 22 mikes from my destination. I just took it to the one closest to my house and just left it on their premises. I will never ever rent from U-Haul again, NEVER EVER

AMBROSE RAJU 
Rating:
5.0

Customer did not leave a comment.

EDWARD LEE FULLER 
Rating:
5.0

Customer did not leave a comment.

Anthony villalon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN CASTRO 
Rating:
5.0

Customer did not leave a comment.

Butch Lanclos 
Rating:
5.0

Customer did not leave a comment.

John M Griffin 
Rating:
5.0

Everything worked flawlessly, very helpful person

Rodney Martin 
Rating:
5.0

The team was available quickly and were very helpful.

DONALD DOVIE 
Rating:
5.0

Customer did not leave a comment.

Charles McCanna 
Rating:
5.0

Gentlemen didn’t even walk around and check the tires by the time I got home I noticed one was low only had 11 pounds in it the next day when I dropped it off I talked to the very nice lady that was there and she said two tires should’ve been changed.

Chris Green 
Rating:
5.0

Customer did not leave a comment.

Julian Jimenez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

don Henry 
Rating:
5.0

Quick and easy process, convenient location

Dominique Phillips 
Rating:
5.0

Shay rocked the rental day getting me out the door quickly and helpfully. The task took longer than anticipated but it was easy to go online in the app and extend my rental return time

Lawrence Sellers 
Rating:
5.0

Customer did not leave a comment.

Britani Bess  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marci Massey  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MAX BECKHAM  |  Overall Experience 
Rating:
5.0

The location was perfect! Staff were knowledgeable and friendly. Storage was clean and well lighted. I was highly recommended this location.

Lorraine Alarcon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Pineda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON GANIOUS  |  First Impressions 
Rating:
2.0

The facility had a leak from another unit and the water came in to my unit ruining everything.

James Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMI TOW Sparks  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jason Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sergio flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Chavez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANAE DILLON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian Jimenez  |  First Impressions 
Rating:
1.0

Your "climate controlled" stoage is terrible and I got mold all over my furniture and it is totally ruined!! It is absolutely terrible.

KEVIN ADAMS  |  Overall Experience 
Rating:
5.0

Great staff, very helpful and quick to respond. Everything they said that it would be.

Jordan Holman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley Garrad-Williams  |  Overall Experience 
Rating:
3.0

Property where you store your belongings has roaches. I have NEVER seen an indoor facility with roaches crawling up and down the elevator wall.

Jessica Miller  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sheree Render  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melisa Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Dever  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LETICIA CASTRO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Detrick Sheppard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Myers  |  Overall Experience 
Rating:
5.0

Wish the units were 24/7

logan cline  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Walter Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BESSIE TORRES  |  Overall Experience 
Rating:
3.0

Like to talk to the GM my self

Amber Gunter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Floyd Stewart  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert thielen  |  Overall Experience 
Rating:
5.0

Great Customer Service.!! I was given ample time to unload my uhaul before returning it.

Latisha Cross  |  First Impressions 
Rating:
5.0

Thank you for all the help with getting everything done! I was on a time frame and was able to maintain all budgets, thank you again Janet

Janet Stanz  |  Overall Experience 
Rating:
5.0

Staff was very helpful! They explained everything to us, making sure we understood the differences in the unit. Overall very happy with the process of getting another storage unit there.

Daniel DeLaTorre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Amador  |  First Impressions 
Rating:
4.0

The communication I received from U-Haul corporate indicated that I could move in after hours by simply using the U-Haul app. This information was misleading. As it turns out, I had to see an associate during office hours in order to receive my storage assignment.

Elki Chavanna  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jessica Maldonado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Pineda  |  First Impressions 
Rating:
5.0

The staff was very friendly fast and helpful

Sheree Render  |  First Impressions 
Rating:
5.0

Thank you for all of the help

Janet Stanz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ana noemi zarate  |  Online Move In 
Rating:
5.0

Even though there's always a lot of customers all needing to move at the same time, the staff here are always very helpful and get the lines moving. The staff here is doing a great job. I will definitely be coming back if I need another storage. Thank y'all so much.

ROBERTO ANDRADE  |  Overall Experience 
Rating:
5.0

It's the greatest service and security and the staff is great 👍 👌

BERTA GOMEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yvette wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIRNA GALVAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla Sejovia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Contreras  |  Overall Experience 
Rating:
4.0

It was extremely hot and there was no AC in the facility. Only two workers while multiple people were dropping off. I felt bad for them.

Jensyn DiGulio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet Leavesley  |  First Impressions 
Rating:
4.0

The climate control unit is not very cool. Was cooler out side in the shade at 3pm than was inside the facility. Need to make sure your AC units oar working properly op keep units cool.

john glidewell  |  First Impressions 
Rating:
5.0

thanks!

Leticia Ibarra  |  First Impressions 
Rating:
5.0

Great customer service from the moment I walked in Shawntay went above and beyond to assist me. Her customer service and professionalism is truly what made my day yesterday! She is as sweet as can be , caring and understanding. And she is truly amazing human being! I will be doing business with this location in the near future :) Anyone needing storage or a U Haul please visit Red Bluff location( ask for Shawntay) , you will not be disappointed at all 😀

Dusanka Vujnovic  |  Overall Experience 
Rating:
5.0

I’ve rented here numerous times never had any issues and staff has always been very helpful and friendly.

janelle solis  |  First Impressions 
Rating:
5.0

GreT customer service

Maria Moreno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica Castillo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

denise moody  |  First Impressions 
Rating:
5.0

Great customer service , great environment

NOE MEZAGRANADOS  |  Overall Experience 
Rating:
5.0

Rebecca was very friendly and helpful.

Lorraine Alarcon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justo Briceno  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debbie thomson  |  Overall Experience 
Rating:
4.0

There was no light in the storage room that we could find. That was the only issue because it was dark. Other than that it was great!

REBECCA FRIAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth RUIZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Randall  |  Overall Experience 
Rating:
5.0

Laura is a great manager

Brit Johnson  |  Overall Experience 
Rating:
5.0

The storage had trash when I got it but other than that it was good.

Pascual Valle  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christon james  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Thompson  |  First Impressions 
Rating:
5.0

Had a little trouble getting in, but was a good experience overall.

REBECCA FRIAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin Sawyer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

linda smith  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paula Fisher  |  Online Move In 
Rating:
5.0

Need more dollys

rosalinda hernandez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jimmy Miley  |  Online Move In 
Rating:
5.0

With what I've been through in the last 60 days at the age of 72, there's God, but through God I felt CAREING, compassion and understanding. Thank you so much 🙏

Marie Senegal  |  First Impressions 
Rating:
5.0

Thank you!

Rudy Giron  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRENDA FIGUEROA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith Fraser  |  First Impressions 
Rating:
5.0

Ok fast and effective

Crystal Butler  |  First Impressions 
Rating:
5.0

I need to rent a smaller unit now and I will be back

Nicole Aaron  |  Overall Experience 
Rating:
5.0

The company that you recommended to unload the truck was terrible. I had made all the arrangements days before for them to meet me. I had to call an hour after they were suspose to be there. He gave an excuse of they went to another location. After 2 1/2 hrs two guys show up with no equipment to unload furniture. I was able to sign out two dollies from uhaul. For the guys to work with. The two guys were good it wasn’t their fault they were just following What company Told them to do. I will not ever use them again and I arranged it thru u-haul. You need to look into them due to they aren’t what you advertised.

joe kyte  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

allen loredo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Javier Ramos  |  Overall Experience 
Rating:
5.0

I couldn’t sing I Return the truck

Veronica Nunez  |  Overall Experience 
Rating:
3.0

Didn't have much issues with the storage units I rented other than the elevator being out of order when I was moving out. Now as far as renting a truck and or a trailer from U-Haul I will never again use them. Don't understand why they have a reservation system if they are not going to have the equipment you reserved and confirmed when you go to pick it up.

Samuel LaDuke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

desirae Hernandez  |  Overall Experience 
Rating:
4.0

I didn’t like the fact of not having a cart to move my things. How do you allow people to steal those without seeing on the cameras?

Michelle Stephenson  |  First Impressions 
Rating:
1.0

Security is bad , carts bad, people not friendly

Joe Espinosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephanie girod  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilberto Alejandro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erronell lejeune  |  Overall Experience 
Rating:
4.0

Always good service friendly people.

JUAN ROCHA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marisol palacios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gonzalo Castillo  |  First Impressions 
Rating:
5.0

Shandra was very nice helped make everything go super smooth...

teresa Martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARNOLDO SANDOVAL  |  Overall Experience 
Rating:
1.0

Staff was friendly and helpful most of the time, except on 10/22/22. My items were missing from my unit and I suspect staff mistakenly vacated my unit. The other possibility is that my items were really stolen from my unit. A burglary report has been filed with Pasadena PD. The desk attendant copied down the case number. When I went to my unit, there was a green tag on it that said “customer ready” even though I had not moved out. They also left a voice message asking me if I had moved out. I called back to say “no” but my call was not answered. I was also told my unit was found without a lock and that they placed a lock on the unit. This is where the story gets conflicting: If staff placed a lock on my unit while the futon and bed frame were in there, then what happened to my items? They confirmed that they locked it while the items were still present. Based on the notes, there was a futon in the unit on 10/12/22. My unit was upstairs and my items were big and bulky and difficult to move. Did they think that because there were only 2 items in there that I had moved out? There was a futon and a twin size bed frame in the unit. I asked to press charges on whoever took my items. Police officers did confirm that I was current on my payment and staff confirmed my items were not removed due to delinquency. So, either staff mistakenly vacated my items OR this facility is very, very unsafe and the cameras and card access into the facility housing my (upstairs, indoor) unit are not enough theft deterrents. Also, a lock had to be cut to get to the items or staff unlocked it because they had a key. I hope corporate investigates this matter.

Amey Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Aaron  |  First Impressions 
Rating:
3.0

despite the five (5) Yes answers i would not recommend this u-haul storage facility here are my overall reasons in order 1) this facility has only one elevator for such a large single building my unit was on the 2nd floor when that elevator was out customers had to use the stairs to access their upper level units this is not a good design for such a huge single building routine maintenance on elevators was not announced via email phone calls or text messages i also understand u-hauls position that the elevators do break and sometimes are damaged by people holding the doors open by blocking the doors open however there was only one (1) elevator for a huge building with three floors this alone is my number one complaint 2) for the first few months there were always carts available soon afterwards carts were not available i understand some inconsiderate customers might store the carts in their units but why punish the good customers who pay on time return the carts to the first floor clean up after themselves etc by not providing enough carts for this single building - - example i came in on a weekday early in the morning and between three floors in that building did not find one single cart the questions this survey asks do not cover these kind of questions on the other hand - - the office staff were always helpful and cheerful 1) i dont know if she still works there but a woman name Shay (Shea) who handled my initial account was most helpful and had a wonderful smile and had a very cheery disposition 2) i dont know their names and my spanish is not too good but the cleaning and building maintenance people were always cheerful and happy - - if they were using a cart to transfer their cleaning supplies they always were considerate and offered to let me use them if i needed them 3) the price was locked in one of the reasons i quit using a public storage facility was that they kept upping the price unannounced to the customers thank you 1) for the security u-haul provided 2) the climate controlled building - always comfortable when it is extremely hot 3) the nearness of the facility to my home dave sheddrick

james sheddrick  |  Overall Experience 
Rating:
5.0

Only negative thing is that no lights inside the units.

Hector Pineda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew longoria  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Phillips  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CIARA RAVEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio Barboza  |  Overall Experience 
Rating:
3.0

The storage has ceiling insulation that was falling down and look to have mold and/or mildew. The door looked ready to fall off the wall. The lady that assisted us in the rental office was very nice and help.

Richard Tarantino  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LETICIA CASTRO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Rhoades  |  Overall Experience 
Rating:
5.0

Great Customer service every visit.

john rocha  |  Overall Experience 
Rating:
5.0

Clean facility. Well maintained facility. Very helpful employees.

Domingo Escobedo Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenda Thompson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Cynthia Gutierrez  |  Overall Experience 
Rating:
5.0

Nice and friendly customer service

PAUL JOSEPH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Bornheim  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Nino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vera Paredes  |  First Impressions 
Rating:
5.0

Todo bien:,facilidades, atención e interesados en ayudar.

Matias Solis  |  First Impressions 
Rating:
2.0

There were no carts available all three times I went to take things. My unit was in a second floor. Only way to reach my unit was using stairs. Very difficult hauling things up stairs by yourself then having to carry everything halfway down the building because there were no carts. If the sliding door closed before I could get things inside (remember no cart to load stuff on and take in at one time), I had to re-enter my access number. Not very impressed with this rental unit.

Terri Lawlis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

juan perez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Contreras  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawndrika turner  |  First Impressions 
Rating:
3.0

It seemed as though the air conditioner was not working and climate controlled storage

Samantha Pugh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Alley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Albert Atkinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maurice Diggs III  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Lopez Fernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Romelia Deleon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice Diggs III  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Dutton  |  Online Move In 
Rating:
3.0

Had to move from the 3rd floor with dillies cause they didn’t have any carts

Shelly Savage  |  Overall Experience 
Rating:
1.0

I reserved a drive up unit 4 months ago. I am disabled, when I arrived I was told that there was no drive up units available. I was given an indoor unit on the second floor. I saw a drive up unit empty when I was there.I will never use uhaul again!!!!

Latisha Cross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Warrick Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

petra patsy trevino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosa donez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrea Meshwert  |  First Impressions 
Rating:
5.0

Shawntay is very professional and helpful!

Theron Phillips  |  First Impressions 
Rating:
5.0

When comparing price, convenience, and accessibility to competitors, there was no competition. On the occasions I’ve needed storage and/or vehicles, UHAUL has always come through.

ALBERT VEGA  |  Overall Experience 
Rating:
3.0

A little pricey

barbie Castillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie mraz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Rodriguez  |  Overall Experience 
Rating:
5.0

Thank you

Christopher Rodriguez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tony Vaupel  |  Overall Experience 
Rating:
1.0

Closed my account, still getting charge

Robert Solar  |  Overall Experience 
Rating:
5.0

Staff was so helpful..Thankyou

ANTEL CLARK  |  First Impressions 
Rating:
5.0

No trouble at all

byron moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BELINDA CRUZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATRICE WYCHE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benita Reece  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emma perez  |  Overall Experience 
Rating:
5.0

the storage facilities were the cleanest and best maintained I have ever used ,and I have used many different ones over the years. Would highly recommend this site.

Albert Fickeissen  |  Overall Experience 
Rating:
2.0

Rented a storage unit and truck. Could not access the unit after hours during move in because I was not given an access key or code. I will now be forced to rent another truck for an additional day.

Ashley Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Cuellar  |  Overall Experience 
Rating:
5.0

Great place and I'll be back.

thomas ford  |  Overall Experience 
Rating:
5.0

Great customer service, very helpful and clean storage units. Definitely will recommend for all moving and storage needs.

heidi JUAREZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TELICIA DUNN  |  Overall Experience 
Rating:
5.0

I deeply appreciate the service provided to me, a customer by Donald at the Red Bluff rd., Pasadena TX location. He was very friendly, always available and above all very knowledgeable. I thank him for his sincerity and his diligence

VENKAT SARANADHI  |  Overall Experience 
Rating:
5.0

After 7pm the sliding glass doors did not open. Overall I give 6 stars. Courtesy, no attitude when I was confused. Thank you Charles for far beyond support.

SABRINA THOMAS  |  First Impressions 
Rating:
5.0

Great customer service . Really appreciate their help. Will definitely recommend for all moving and storage needs.

heidi JUAREZ  |  First Impressions 
Rating:
4.0

Staff were very friendly and helpful. Storage unit was clean and sturdy. Only problem was the door on the front of the unit was a regular size door which made it more difficult to get our bigger furniture in the unit. Everything else went off without a hitch.

Garrett watts  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Path Group  |  First Impressions 
Rating:
2.0

Storage unit rented out is supposed to be climate control but it’s really hot. Will have to relocate my things from the unit to another facility soon so they will not be damaged from humidity.

Evelyn Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Wiess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcella Chatman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jennifer medina  |  First Impressions 
Rating:
5.0

Pleasant overall experience!!

RAUL CANALES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIMMIE WOOTEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Detrick Sheppard  |  First Impressions 
Rating:
4.0

Closing out the unit was the only slow part.

ANTHONY ROMERO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Herrmann  |  Online Move In 
Rating:
5.0

The unit was very clean and I love the fact that the units are alarmed

Lucinda Walding  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura MIranda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sarah padron  |  Overall Experience 
Rating:
5.0

I signed up online. It was seamless and easy. I like the month to month plan Most require long term contracts. Very pleased.

David Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul Tyler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Castellano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Gomez  |  First Impressions 
Rating:
4.0

My experience was wonderful the person that helped us was very nice very professional and I found no fault

sable mcchristian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erika Hidalgo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose Flores  |  Overall Experience 
Rating:
5.0

I do have questions about my concern that there may be homeless people living inside there. Because I noticed right at the last month that I had my storage there and there seem to be people coming and going in and out and sitting around the outside but yet going inside caring a chair and going up the elevator but yet coming outside at time to sit outside and smoke. Not sure if they are renting a storage to live in. That concerns me.

Silvia Sanchez  |  Overall Experience 
Rating:
4.0

Clearer markings on entry doors especially on bldg A. Also maintaining clear drive thru lot as cars blocked cross and side of bldg A

Debra Brooks  |  Online Move In 
Rating:
4.0

Laura the manager was very friendly and helpful .The storage area was spotless (never seen a storage building this clean) . The one month free storage that came with a truck rental was both unexpected and a God send !

Albert Fickeissen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terri lawlis  |  Overall Experience 
Rating:
5.0

Started out very bad had to wait a month for trailer hitch that was already there at a place where they had install setup with out informing me .. Then couldn't be installed because they said my frame was to bad ... So then had to rent a !0' truck and auto carrier which trippled my price . Then called day before an said was it ok to take a 15' truck was all they had for the same price but later when i drove by they had 10' trucks . So had a very stess full time started this way ahead of time first week of Sept. for the trip i was taking at end of October left Michigan 10/25/21 Thx for the discount that was provided an upgrade on Auto carrier But really didn't like the bigger truck i'm sure i spent more in gas driving that. Was a very stressed out an worried for 7 weeks. Thanks Corporate for discount after almost an 7 week run around. (:) Michael

MICHAEL DAVID BEAUDRY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark-Anthony Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Wilson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel Kurth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erika Hidalgo  |  First Impressions 
Rating:
5.0

I love the fact that yall give us 24 hour access to our unit!!

thomas ford  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ray Hall  |  First Impressions 
Rating:
5.0

Thank you for my free month! This facility is nice and it was exactly what I needed until my house got finished. Thank you!

Dana Bearden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA STEYER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanita Justice  |  Online Move In 
Rating:
5.0

The very best in Houston, TX! Hired 3 Men movers to relocate some of my valuable items and they did a great job and the on-site team at U-Haul Red Bluff were very accommodating to me and my movers. Everyone went above and beyond for me by meeting all my requests. They paid attention to the little things that were important to me, and that made the difference. The climate controlled area is very nice. Great temperature and very clean! Shiny surfaces too! The free month and low rental costs is also a huge bonus! 5 Stars! David T. (Galleria - Houston, TX area)

david turner  |  First Impressions 
Rating:
5.0

👍

Eliu Varela  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer bruce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tia james  |  First Impressions 
Rating:
5.0

Very helpful and time efficient

Evelyn Tristan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Olivo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lucille gonzales  |  Overall Experience 
Rating:
5.0

Muy buenos trabajadores muy amables y respetosos. Dios me los Bendiga y si alguien me pregunta llo los recomiendo.

MARTIN MOLINA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haley Benavides  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

rafael rodriguez  |  Overall Experience 
Rating:
4.0

I had problems with the swipe card they had given me. The problem is yet to be solved. I believe the Manager would look into it today and communicate with me.

VENKAT SARANADHI  |  First Impressions 
Rating:
5.0

Just need someone to explain the scan card alarm thing. Still not Clear on how to use it

Dana Bearden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isaac Lopez  |  Overall Experience 
Rating:
5.0

Nice and clean Well maintained

max oviedo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

olga garza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tonya lacy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBORAH EUBANKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Gopiechand  |  Overall Experience 
Rating:
4.0

AC could’ve been a little cooler. Otherwise it was great!

Zachary Joiner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Rosales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Olivo  |  First Impressions 
Rating:
5.0

Muy buen storage planta baja lo mejor para nosotros de venir desde Virginia súper bien atendido gracias !! 😊

MIGUELANGEL RODRIGUEZ  |  First Impressions 
Rating:
5.0

Muy Buen servicio porque anque fui Mas trade fui muy bien atendido.

MARTIN MOLINA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Schluter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Gonzales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frances alicia moreno castillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gustavo Ramirez  |  First Impressions 
Rating:
5.0

Laura and her staff are very friendly and super helpful. Thanks!

CRYSTAL SMITH  |  First Impressions 
Rating:
3.0

Need the sliding doors open longer hours

Rudy Martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

taravia Anderson  |  First Impressions 
Rating:
1.0

The Storage Unit in Pasadena is Wonderful and so Was their Employee Mckayla. However the Uhaul I started with in Jonesboro, GA was Terrible. I was GIVEN a truck with the check engine light on , and despite us refusing the truck and Stating that we did not feel comfortable driving from GA to Texas with a truck with that light on and begged them to take it back, they made us keep the truck. they sent a mechanic to look at the truck, the mechanic let's us know DO Not Drive the truck, they said the called the Corporate Manager and they still said to drive the truck the estimated 980 miles and the Company tells us basically, ignore the light and drive it anyways you "should be fine". Not even 4 hours into our 12 hour drive did the Truck Start Groaning an awful sound, the performance of the truck is barely hanging on and we had to stop for Gas every 1 and a half hours, spending hundreds in gas. We had no choice to dangerously drive this truck the remainder of our drive and It ended up Taking Hours Longer than it had to, we had to stop constantly and the truck barely made it without breaking down. Not only did we barely make it but they then scheduled my storage in Pasadena and my drop off past Baytown which is another 45 to an 1hr. We were never comfortable driving off and feel we were put in an Unsafe and Unfair Situation. Especially after being told by All Uhual Employees that their not supposed even let it off the lot with a check engine or any light on, it's supposed to be downed. We were assured by several people that there would be a resolve to.this issue that hasn't come yet.

jessica panchoo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda Avarez  |  Overall Experience 
Rating:
1.0

I would never use Uhaul again I been waiting on a call from corporate never called me

Shanna Byrd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karina Garcia  |  First Impressions 
Rating:
5.0

I had spoken with one of your female employee for two days. Trying to make sure I had my unit ready for my move. She a sure me it would be. I got here to Pasadena on Friday and spoke with her. She was a huge help. I don't remember her name. But employee like her are hard to find. Friendly and professional. Helping me with all my needs. She should get some kinda of notice for her hard work. Not because it's her job. But her kindness and skills.

Cindy Jauregui  |  First Impressions 
Rating:
1.0

I will never deal with Uhaul again

Shanna Byrd  |  Overall Experience 
Rating:
2.0

My unit had bugs everywhere a lot of my furniture was ruined after being in there, I had a unit at the public storage across the street for half the price and way cleaner.

Hannah Gore  |  Overall Experience 
Rating:
5.0

They were great and helped with the issues so had that one could help me with over the phone.

Crystal Dewars  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roxanna Benavides  |  Overall Experience 
Rating:
5.0

Please take time to recognize the staff working on Saturday evening, They were all really helpful and friendly

Paul Punzalan  |  First Impressions 
Rating:
5.0

I love the company, everything is great and well managed. You can find everything in the same place and that’s beyond awesome

Veronica Estefania Reynoso Guizar  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Radezz Mariano  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

zenteno ovidio  |  Overall Experience 
Rating:
3.0

Uhaul storage charged me a $15 late fee because I was in the hospital in ICU for the month of April and couldn't make my payment on time

jim smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher King  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

MAIRA GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Holden  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PATRICK SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Rhodes  |  Overall Experience 
Rating:
5.0

The storage space was great! Everything was clean and all staff was super helpful!

AMANDA JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA CARDONA  |  Overall Experience 
Rating:
5.0

The staff was very helpful answer all my question

BRENDA STEYER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kasia gaman  |  Overall Experience 
Rating:
5.0

Great staff! Clean storage facility!

Brittany Kennard  |  First Impressions 
Rating:
5.0

La persona que me atendió muy amable y respetuosa excelente gracias

ronal vladmir escobar garcia  |  First Impressions 
Rating:
5.0

Most ease storage rental

jimmy rutland  |  First Impressions 
Rating:
4.0

As a customer I think for the money that they’re charging they should get some newer storage spaces because the storage spaces look kind of old.Other than that everything else is pretty good I really wish I could’ve been at the climate storage but that was a little bit too pricey so I just one with the lower level which is the regular unit

Latarsha Gage  |  Overall Experience 
Rating:
5.0

Nice and clean, storage unit very well maintained.

Estella Hart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane Stibbens  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

gregory roesslein  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa avila  |  First Impressions 
Rating:
5.0

I would highly recommend a friend

Vanessa Thomas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samuel LaDuke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james howell  |  First Impressions 
Rating:
5.0

Great as always

alan FINNEY  |  First Impressions 
Rating:
5.0

Eva was great! She made my experience super simple and quick and gave the best customer service!

kasia gaman  |  First Impressions 
Rating:
1.0

Employee didn’t seem to understand the customer did not want a second floor unit, but towards the end she said I had two units.... then charged me for 2 locks.

Jacqueline Rios  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Necole Haskett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reynaldo Canal  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JAMES WOMACK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fernando Franco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clariss mendez  |  First Impressions 
Rating:
4.0

The uhaul experience wasn’t bad, however, I would have the return after hours process a little better, because it’s a bit challenging to return the truck from your website or the app

Jason Hampton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sylvester perkins  |  Overall Experience 
Rating:
5.0

I really want to thank Troy at Red Bluff location for his help. He listened to my concerns and address the situation.

Audry Hickman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teressa Morrissey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jill legrand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIKA JACOBO  |  Overall Experience 
Rating:
5.0

U-Haul is the best storage nice n clean love my spot with air conditioning Avery time I go always see them cleaning ladies they do a great clean maintaining to keep the building super clean , the office people are very friendly with respect never would go to another place , Y’all awesome Thanks

maria rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Mcelroy  |  Overall Experience 
Rating:
5.0

Great customer service

JAMES PRYBER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PEDRO REYES  |  First Impressions 
Rating:
5.0

Everyone was so nice and helpful thanks again for the help

Romeo Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Matte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Barnes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Pack  |  Overall Experience 
Rating:
5.0

Never had an indoor storage unit before but this place was nice, clean well lit and very accessible even in late hours.

David Puente  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Schillinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erika haywood  |  Overall Experience 
Rating:
5.0

Muy seguro y limpio agradecido por la atención

Mario Rico  |  Overall Experience 
Rating:
5.0

The whole staff was very friendly and helpful ,the process was fast and easy.thumbs up to all staff

mandy victorian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ambrosia Juarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heidi juarez  |  Overall Experience 
Rating:
5.0

Todo muy bien 👌 excelente servicio 😊

Silvia Fuentes  |  Overall Experience 
Rating:
5.0

My storage experience was great! The guy I dealt with was thorough and very nice. However, check in 4 my uhaul vehicle was HORRIBLE! The website would not upload my pic on step 5 of 5 and after being on hold with uhaul's corp office for almost 45 minutes, I took a screenshot of the page and dropped the key in the drop box! Now I have to get up at 7am ro call the location!

Susan Mikeska  |  First Impressions 
Rating:
5.0

I’m glad you’re there for me to get the To get the unit I needed in a quick short time ... thank you 😊

TINA PEREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Schillinger  |  First Impressions 
Rating:
5.0

Thank You So Much . We would Rent Again.

Willie Garner  |  Overall Experience 
Rating:
5.0

El personal muy atentos y profesional

Mario Rico  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina Odle  |  First Impressions 
Rating:
5.0

This facility meet our needs, staff very friendly. Facility clean and secure.

JIMMIE WOOTEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBBY THURSTON  |  Overall Experience 
Rating:
1.0

Everything here was fine, had no problems getting my stuff in and out, until I had to deal with the staff. The staff is lazy in doing what needs to be done in a timely fashion. Even after leaving the unit, Calling ahead of time TWICE, to make sure I’ll be taken out of the system, my card still gets charged and with an added late fee?? When I call the guy on the phone he says “we’re probably too busy to do a walk through on the unit. “ wow, how reassuring..

raquel rosales  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ernest Slovak  |  Overall Experience 
Rating:
5.0

Closing on my new home was delayed, having the first month free storage with truck rental was truly a blessing when I had the stress and uncertainty of where to put my stuff from selling my first home. The whole experience at this location was excellent.

JOSHUA HARRIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brian Stiner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

geidalid pena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Odum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIRNA GALVAN  |  Overall Experience 
Rating:
5.0

The uhaul staff was most pleasing and Very courteous and helped me in any way they could Thank you job well done

jim smith  |  First Impressions 
Rating:
5.0

Very helpful and knowledgeable would recommend to anyone and I'll use them again.

DARRON TONEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kerri Waltmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

philomena gage  |  Overall Experience 
Rating:
5.0

If I had to use a storage again. It would be with y'all. My experience was perfect. The staff really look out for there customer's. And have a honest staff. And all my belongings was taking care of. And the staff went as far as letting me know my storage was not locked properly by my mistake. And called me to let me know. Was relief that went out of there way. To let me know and it was corrected by me. So many thanks. I would really recommend anyone to y'all. Thanks again .

Cindy Cardona  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john alcantar  |  Overall Experience 
Rating:
5.0

Real good place to store your things ,nice clean storages, will recommend to friends

Jose Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Torres  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Javier Ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Zamora  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

krystl vega  |  Overall Experience 
Rating:
5.0

Great

GEISOLHAZEL LEMUS  |  Overall Experience 
Rating:
5.0

Your staff did a great job and corrected what the Corpus Christi location failed to inform me that the truck was to be back by 10am on the second day I was told just to return it on Sunday .

Walter Barrera  |  First Impressions 
Rating:
3.0

I did have few problems but the gentleman helped me out alot could be more grateful

Marcos Flores  |  Overall Experience 
Rating:
5.0

Great service and very helpful

Luis Galvan  |  First Impressions 
Rating:
5.0

Liked that I could make my payment on line. Very nice and clean facility.

gwendolyn villarreal  |  Overall Experience 
Rating:
5.0

Just one thing I noticed a small mouse racing thew the drive in between the buildings where I was parked. Trying to get in one of the buildings . I watched for about five minutes. Didn’t make it in.

Mary Ann Gonzales  |  Overall Experience 
Rating:
1.0

Rats everywhere even on your stuff they would not be responsible Bad experience. Las ratas andan por todos lados hasta en tus cosas ellos no se hacen responsables. Pesima experiencia. Rateros en todo

Adriana Garcia Gaytan  |  Overall Experience 
Rating:
5.0

Everyone was very helpful . Most of all-employees are very kind to me . At both locations Kingsville and Pasadena Texas Oh ! thanks for the 30 day free storage..

Mary Ann Gonzales  |  First Impressions 
Rating:
2.0

I was paying for a aircondtion unit never worked every time I complained they told me it was because the door was open but did not make sense my locker was on third floor I finely moved out

Ricardo Tudon  |  Overall Experience 
Rating:
5.0

Very friendly and helpfully employees

Shirley Nunez  |  Overall Experience 
Rating:
5.0

By far the Beat Uhual in the area , with it being quick and easy and well staffed and customer service being beyond amazing

Malik Lovejoy  |  First Impressions 
Rating:
2.0

I moved in July of 2018. Left a living room set and a bedroom set. Ended up losing the sofas and king mattress to mold and mice. Mice droppings covered the entire floor when I got everything out.

Matthew Yates  |  Overall Experience 
Rating:
5.0

I have been a uhaul customer for over 30 years, I can’t remember feeling more valued as a customer than the red bluff store made me feel. assisting me dropping off trailer, storage & bottle water

brandt luksan  |  First Impressions 
Rating:
5.0

Greeted immediately. Process was seamless and quick. Staff was friendly and knowledgeable.

Robert Lapp  |  First Impressions 
Rating:
5.0

Thank you!!

JESSICA VERASTEGUI  |  Overall Experience 
Rating:
5.0

I was very impressed I need a unit for 1month and I ended up getting for free, wow that is awesome. I walked out of there still no believing that i had had it for free. Thanks Uhaul, awesome service.

maria zamora  |  First Impressions 
Rating:
5.0

Thank you!!!

monica aleman  |  Overall Experience 
Rating:
5.0

The person who took care of me was very, quick and efficient, had the answer to all my questions, very, very professional they both need a raise.

Thelma Joseph  |  First Impressions 
Rating:
5.0

Very nice establishment. Wonderful staff.

timothy bryant  |  First Impressions 
Rating:
5.0

Always there to help and never had a problem

beatriz bourman  |  Overall Experience 
Rating:
5.0

Gentlemen named gage or cage provided excellent customer service

ESTEBAN SOLIS  |  First Impressions 
Rating:
5.0

The ladies at the front desk were amazing and really helpful

mario rios  |  First Impressions 
Rating:
5.0

Friendly fast service

Gilbert Bernal  |  First Impressions 
Rating:
5.0

Best Facility ever!

Jacob Gonzales  |  First Impressions 
Rating:
1.0

There were dead mice in the corridor and in my storage

Maria Esmeralda  |  Overall Experience 
Rating:
5.0

Very pleased with this facility. Highly recommend their storage and U-haul services.

mary lopez  |  Overall Experience 
Rating:
5.0

Very nice workers

Nicole Aaron  |  First Impressions 
Rating:
5.0

Service was amazing at this location. Everyone was nice and helpful the whole way.

Jasmine Polina  |  First Impressions 
Rating:
5.0

Our rep was very friendly! Very helpful.

Jessica Perales  |  First Impressions 
Rating:
5.0

Thank you very much for making my moving experience a snap...Well Trained and Well Maintained crew Thank You U Haul...

ROBERT CROSSER  |  Overall Experience 
Rating:
4.0

No comments.

Joseph Lyford  |  First Impressions 
Rating:
5.0

Great place!

ANDREA ALVARADO  |  Overall Experience 
Rating:
5.0

The manager was very sweet and helpful. Wonderful staff. Kept facility clean and the hours to enter your storage unit were convenient!

Anthony Trevino  |  Overall Experience 
Rating:
5.0

I was especially surprised that the unit was as well kept as it was and past services were already inside the unit.

gina johnson  |  Overall Experience 
Rating:
1.0

Two big expensive fans that were leaning against the wall the divided the unit behind mine were stolen through some big wide openings ontop of that wall. WsToldNoOneWasLeasingItLieICouldSeeTrashIn it!

Claudia Ramirez  |  Overall Experience 
Rating:
5.0

The place was always clean. The staff was helpful whenever I had an issue. Would highly recommend this location.

WENDY GARY  |  Overall Experience 
Rating:
5.0

Awesome customer service

Keri Walker  |  First Impressions 
Rating:
5.0

FAST EASY

janet poulos  |  First Impressions 
Rating:
5.0

The staff was awsome.i most defiantly will rent from this place again.

Steve Bell  |  First Impressions 
Rating:
4.0

Lady at u haul was great but no one said we couldn't pay cash so when we went to get truck.no way to pay so we couldn't get it.very upsetting

Kathy shores  |  First Impressions 
Rating:
5.0

All the workers at this location are prompt kind and hardworking! I would reccomemd all my family and friends to this location specifically.

Josie Gonzales  |  First Impressions 
Rating:
5.0

Laura and her brother excellent customer service.

Antonia Espinoza  |  First Impressions 
Rating:
3.0

I had an indoor unit my belongings were molded and covered in that poop.

samantha square  |  Overall Experience 
Rating:
5.0

Superxxxxxxxx

Sergio dembovsky  |  Overall Experience 
Rating:
5.0

Great service

LINDA barrios  |  Overall Experience 
Rating:
1.0

Very unhappy

Maria Esmeralda  |  First Impressions 
Rating:
2.0

Staff was not helpful when the elevator broke & I was on the 3rd floor of the storage. I called 3 days in a row & left messages w/customer service no one ever returned my phone call. Worst experience.

maria sanchez-Nava  |  Overall Experience 
Rating:
5.0

The facility and staff were A+++. Very impressed and will use their facility again. Thank you,

megan fealey  |  Overall Experience 
Rating:
5.0

great service

melissa castroena  |  Overall Experience 
Rating:
2.0

I called and got the call center, I told her about a problem with someone stealing some items off my truck while moving out. The woman told me she would have the manager call me back, it’s been 4 days

Marguerite Kepka  |  Overall Experience 
Rating:
5.0

Lara and her team at U HAUL on Red Bluff in Pasadena are the BEST. From the first contact, everyone was helpful, friendly, professional, and also very honest. I am grateful for you. Thanks a million!!

Jaime Hardis  |  Overall Experience 
Rating:
5.0

The associates explained everything I had and needed to do.

derric prater  |  First Impressions 
Rating:
4.0

The facility was well light and a clean appearance was always seen. The staff was always helpful. I would recommend UHAUL storage to anyone looking for a storage facility.

Paul Tillinghast  |  Overall Experience 
Rating:
1.0

Unit was broken into, no security cameras working at the time or even multiple times thereafter. Security gate removed to be replaced and never completed. Removed my belongings because of these issues

darcie jarboe  |  Overall Experience 
Rating:
1.0

Unit flooded and my belongings were full of termites will tell everyone to never ever use u haul. Manager was not helpful and she was rude

JOSETTE WILLIAMS  |  Overall Experience 
Rating:
1.0

I was denied access to my storage 1st day of move in because staff did not remove their lock, manager wouldnt even call me back. Elevator was out for 2 weeks and still didnt get to talk to manager.

MINDY LUCAS  |  Overall Experience 
Rating:
2.0

Half the staff was rude without just cause. I am sorry I made the decision to use this location.

THOMAS AYALA  |  Overall Experience 
Rating:
1.0

Worse experience ever with the staff, hired crack head emplyees

ALAYNA ABBOTT  |  Overall Experience 
Rating:
5.0

The young guy who work at the uhaul facility was a real sweet person. I had a good experience from start to finish. Thanks U-haul!

lakisha blackburn  |  Reservation 
Rating:
4.0

The staff was so friendly and helpful! I had an indoor unit and the halls were very clean, no sign of any pest activity in my unit. They had a controlled access gate they removed, but my stuff was ok.

jeff horrall  |  Overall Experience 
Rating:
3.0

Facility is ok enough. They get really busy and overwhelmed. My negative revolve around one particular staff member who would always disappear. Left me standing there 40 min upon move out. Not cool.

anthony wolfe  |  Overall Experience 
Rating:
5.0

During move out some employees were going into each empty space for maintenance and each entry they made caused the alarm to go off. Just a suggestion that they should be able to do this quietly.

Albert Carrol Evans II  |  Overall Experience 
Rating:
3.0

There were roaches all over the place and it also smelled of urine.. I paid extra to have 24 hour access and yet the sliding door to my building was ALWAYS locked after closing time HUGE inconvenience

lora Marshal  |  Overall Experience 
Rating:
3.0

The first month I paid $150 for a 10x10 That’s the price for a 10x15 Which is what I had asked for When I measured the storage it indeed was a 10x10 STILL NO REFUND FOR OVERPAYMENT. YOUR FAULT

jose moreno  |  Overall Experience 
No reviews have been submitted for this location.

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