Customer Reviews for U-Haul Moving & Storage of Park Hill

3,688 reviews

4800 Colorado Blvd   Denver, CO 80216

(303) 800-4814

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(303) 800-4814

4800 Colorado Blvd
Denver, CO 80216

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Irwin 
Rating:
5.0

Customer did not leave a comment.

Todd Fitz 
Rating:
3.0

Customer did not leave a comment.

Jayse Morris  |  Overall Experience 
Rating:
5.0

Ben went above and beyond and I will now always go to that location and refer others to go there as well. Thank you Ben and team!

Ashli Hamel 
Rating:
5.0

No suggestions. Staff was friendly and helpful, and all equipment and automotive elements of the 15' truck I rented, performed perfectly.

Terri Pieros-Kennedy 
Rating:
5.0

The clerks were great and the lobby clean. Van was great!

Wendy Froehlich 
Rating:
5.0

Customer did not leave a comment.

Hayley Johnson  |  Overall Experience 
Rating:
5.0

I’ve rented several vans/trucks from this Uhaul location and everyone who works there is very friendly and helpful. I’ll rent again and recommend to any friends who need to.

Jocelyn Alpaugh 
Rating:
5.0

I've been to this location several times this last year. The staff and management are top notch!

KIM TURNER 
Rating:
1.0

That truck was terrifying. The steering was so messed up I couldn't go above 45. I've never driven a vehicle in such bad condition. Never again using uhaul.

BRADEN MATHEWS 
Rating:
5.0

Thanks for being open on Sundays. I know it's not easy.

Juan Palacios 
Rating:
5.0

Friendly people

Vladimir Kadola 
Rating:
5.0

Excellent service!

Ellen Degnan 
Rating:
5.0

Customer did not leave a comment.

Shawn Ray 
Rating:
5.0

The staff here is awesome! Very helpful and will get you taken care of quickly! Only draw back is due to the area, there are a lot of homeless people hanging around waiting for you to go in. I'm not sure there is much uhaul can do about it. The building is secured but people will be people.

Rebecca Ashley  |  Overall Experience 
Rating:
5.0

There is a gentleman who I believe manages this location who is so extremely kind and helpful. He went out of his way to provide assistance more than once. He is wonderful!!!!

Alexandra Lawson  |  Overall Experience 
Rating:
5.0

Thank you, See you again soon.

David Toyzan  |  Overall Experience 
Rating:
1.0

Lied to in online listing (says first floor implying no stairs).

MACKENZIE BURGESS-NORMAN  |  Overall Experience 
Rating:
1.0

Inaccurate website information, and a tedious experience. I canceled same day.

MACKENZIE BURGESS-NORMAN  |  First Impressions 
Rating:
5.0

My boyfriend originally told me about this place. I was very very happy with the building itself and how clean it is inside! The whole process of getting into the building and locating my unit was easy and stress free. I was more than happy with everything so thank you all for all you do. 🙏🏼

Krystal Moulder  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christina Lara 
Rating:
1.0

Expensive

jose antonio ferrusquilla estrada 
Rating:
5.0

Customer did not leave a comment.

RONALD LOWE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron Campbell 
Rating:
4.0

Customer did not leave a comment.

Gabriel Maldonado 
Rating:
5.0

Nothing there is nothing to fix

Jerry Aragon 
Rating:
1.0

Customer did not leave a comment.

Josh Rodriquez 
Rating:
5.0

Wonderful staff!

Maxwell Chisenga  |  Overall Experience 
Rating:
5.0

I had reserved the vehicle at a location 30 miles away. It was extremely inconvenient that U-Haul changed the location to a large city with significant traffic, which delayed my move and cost me money.. I was happy with the location. Extremely disappointed with U-Haul.

Mark Janike 
Rating:
5.0

All good!

Anthony Thornton 
Rating:
5.0

Customer did not leave a comment.

robert pumphrey  |  Overall Experience 
Rating:
5.0

Awesome service

Enrique Salazar 
Rating:
5.0

I can’t think of a thing this store needs to improve upon.

Todd Barker 
Rating:
5.0

Great service

Enrique Salazar 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Judd 
Rating:
5.0

The manager of this location does a fantastic job motivating his staff and keeping the place in working order. I have been storing here for over a year and have no complaints.

JASON BARNETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica Rodriguez 
Rating:
5.0

Customer did not leave a comment.

JOSEPH FISHER 
Rating:
3.0

The initial lady and man that helped us at pickup were attentive. The Second Lady and guy that helped us at drop off were not very friendly, we felt like we were bothering their phone-watching session.

Marleen Gomez 
Rating:
4.0

Everything is good

Annell Baylor 
Rating:
5.0

Customer did not leave a comment.

Clint Huffman 
Rating:
4.0

Customer did not leave a comment.

Greg Waite 
Rating:
5.0

The turn signals were not working making the car van very dangerous to operate.

Francis De Lemos 
Rating:
5.0

Customer did not leave a comment.

Maxwell Chisenga 
Rating:
5.0

No hassle and quick and easy to reserve a unit.

Christopher Penn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Coit Stevenson 
Rating:
5.0

Customer did not leave a comment.

John Mccaslin 
Rating:
5.0

Customer did not leave a comment.

John Mccaslin 
Rating:
2.0

I had scheduled to return the van after business hours. I was not informed nor told how to return the vehicle after hours. It took way longer than expected and was pretty confusing.

Brittney Mattson 
Rating:
5.0

Customer did not leave a comment.

Javier Limon 
Rating:
1.0

Customer did not leave a comment.

Yanicha Coleman 
Rating:
5.0

The staff and service were absolutely wonderful. The entire experience made moving day so much less stressful!

Amy Glenney 
Rating:
5.0

Customer did not leave a comment.

JANET HAGEN 
Rating:
5.0

When I returned the trailer early afternoon, there was only one lady working to check in three trucks and rent to two other people. Due to the volume of business, it seems like there should have been someone else helping customers.

Mark Williams 
Rating:
5.0

Customer did not leave a comment.

Kenan Kara 
Rating:
5.0

They were friendly and had quick service for me in the morning shift and in the afternoon shift.

HOSSEIN KARIMI 
Rating:
5.0

Customer did not leave a comment.

Anais Torres  |  Overall Experience 
Rating:
5.0

Great staff! Very helpful

Inga Phillip 
Rating:
5.0

Customer did not leave a comment.

Amy Glenney 
Rating:
5.0

Customer did not leave a comment.

Brook Weidner 
Rating:
5.0

Customer did not leave a comment.

vajuanda sanders 
Rating:
5.0

Everything about our trunk rental was perfect! Check-in counter was extremely courteous and efficient. Made our move go perfectly!

Megan Quigley 
Rating:
5.0

Customer did not leave a comment.

Enrique Salazar 
Rating:
5.0

Customer did not leave a comment.

classy brown  |  Overall Experience 
Rating:
4.0

The facility was great! The only complaint I had was there were a lot of drug use and people wondering around the site. Which did not make me feel safe at all times.

Donna Alcalde  |  Overall Experience 
Rating:
1.0

I had reserved a van for a 9:00 am pick up. I observed the newer model van that I wanted. The manager gave it to the customer that came in after my arrival telling me that he called his reservation in before me. Does that matter? The manager went on to tell me if I give him attitude he would cancel me all together! That was very wrong in every way. The manager is suppose to assist one customer at a time. I was there first. Is it because I am a Black American female and the other customer was a white male. Was it racial? The manager is Asian. The way that he spoke to me was very inappropriate. Wrong on every level!

Donna Norris 
Rating:
5.0

Customer did not leave a comment.

Martha Jasso 
Rating:
5.0

Customer did not leave a comment.

Jesse Carpio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Warne 
Rating:
5.0

Customer did not leave a comment.

Kaci Robinette  |  First Impressions 
Rating:
5.0

Keep up the concierge service!

Ronald Beckett 
Rating:
1.0

Customer did not leave a comment.

Julia Kondenko 
Rating:
5.0

Customer did not leave a comment.

Chelsea Moody  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin Lee 
Rating:
1.0

Staff was odd. People inside I believe were like opening expired lockers and squatters. “Security” doors did not work properly and there were roaches everywhere.

Bradley Enrici 
Rating:
5.0

Great service and great staff. I really like this U-Haul location because of it's convenience and great customer service.

Jamaal Diaby  |  First Impressions 
Rating:
5.0

Unfortunately drivers seat control wasn't working to slide forward and Back my foot slipped a couple of times off the Brake. Pedal Hazardous. Wanted to Bring it to someone's Attention. The Clerks at the Store Were Good people and Helpful... Equipment was clean and overall everything Else was Good.

Marshall Cooper 
Rating:
5.0

The employee that helped us with our reservation for a storage was super friendly she has amazing customers service she walked us through everything and explained in detail everything we needed to know.! Wish i got her name but id definitely rent again with the same girl.!! Thank you.!

Noemy Puentes-lira  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla Holder  |  Overall Experience 
Rating:
3.0

Trailer was delivered to me dirty. Mud was all over the sides and front of it. I mentioned this to employes and they did nothing about it. I took pictures of it in case drop-off location tried to charge me for cleaning it. I actually took trailer to car wash to clean it. No excuse for delivering equipment like this.

Leonard Tall 
Rating:
4.0

Customer did not leave a comment.

tyrone davis  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kenneth Iversen 
Rating:
5.0

Very nice people and very good service.

Guillermo Galvis 
Rating:
4.0

Customer did not leave a comment.

PATRICK CRAIN 
Rating:
5.0

Customer did not leave a comment.

Richard Campbell 
Rating:
4.0

Customer did not leave a comment.

Bryant Ware 
Rating:
5.0

The app to check out and return the van was great.

Brad Nolan 
Rating:
5.0

Excellent service from the staff to the equipment

anthony segundo 
Rating:
5.0

It's Always an honor to rent from Ben and his Group of people. Their all so professional and nice

LEVETTE SANDERSON 
Rating:
2.0

I returned the vehicle with the exact amount of gas that I picked it up with in California and was charged for not having enough gas put back in it

Eric Putman 
Rating:
4.0

Location was clean and staff friendly but the neighborhood that it is in is too close to the homeless camps and so I would not recommend to friends .

Joseph Brandon 
Rating:
5.0

Customer did not leave a comment.

Thomas Ward 
Rating:
5.0

Customer did not leave a comment.

Daniel Fletcher 
Rating:
2.0

Need better representation for Uhaul.

Carla Hull 
Rating:
5.0

Customer did not leave a comment.

Stephanie Willrich  |  Overall Experience 
Rating:
5.0

Great service and the personal are awesome

FRANCISCO GUEVARA 
Rating:
5.0

Customer did not leave a comment.

Dolores Clark 
Rating:
5.0

Customer did not leave a comment.

Aryan Azimi-Zonooz  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Keneza Henderson 
Rating:
5.0

Customer did not leave a comment.

Carole Mendoza 
Rating:
5.0

Customer did not leave a comment.

James Hard 
Rating:
5.0

Customer did not leave a comment.

brian richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF BATHKE 
Rating:
1.0

The truck rear roll up door handle broke off while driving down the road. Also this location has dozens of tents right along the street with countless homeless individuals just walking all down the street and even around the trucks. I watched 1 urinate between two trucks. The only redeeming quality of this location was the staff was very nice, but that's it.

Allen Davis 
Rating:
5.0

Customer did not leave a comment.

BRYAN DICKEY 
Rating:
5.0

Customer did not leave a comment.

John Ogle 
Rating:
5.0

Customer did not leave a comment.

John Ogle 
Rating:
5.0

Both of the staff were just awesome. It was such a pleasant and quick experience to pick up and drop off the vehicle. I did notice the check engine light was on, but the truck seemed to run smoothly.

Catherine Mccoy 
Rating:
5.0

Customer did not leave a comment.

Vernette Marie Flowers  |  First Impressions 
Rating:
4.0

I rented a 4x8 trailer. It was ok, but the door was pretty hard to latch closed. The staff members working 11/18 were very helpful.

Anne Wells 
Rating:
4.0

Customer did not leave a comment.

Jeff Hines 
Rating:
5.0

Customer did not leave a comment.

David Jennings 
Rating:
1.0

I lost a UNI bag which had a few valuable items to me. While returning the van in a hurry, I left this bag in the van, your employee took this bag and when I return about 20 minutes later to confront her about the bag, she denied taking the bag. I am very sure that this girl took the bag as her personal possession. I cannot believe that U Haul would not train its employees to return items left in the returned vehicles to Lost and Found Department. I cannot believe that a company as large as U Haul would tolerate this behavior. If I were the manager of U Haul, I would take responsibility to investigate and return the item to its owner. This is not the behavior I expect from employees of U Haul. I hope to have this bag returned to me soon from someone at U Haul.

Sinh Trinh 
Rating:
1.0

I lost a NIU bag which contains some valuable items. While in a hurry I left it behind and one of your agent took it and told me that she did not find it in the cargo van. It is incredible that uhaul would employ such a woman who took things that did not belong to her and claimed that she did not find it. Please investigate.

Sinh Trinh 
Rating:
5.0

Everyone was excellent. Best ever.

PATRICK CIMINO  |  Overall Experience 
Rating:
4.0

Staff who checked me in and out were very professional and helpful.

Joseph Harris 
Rating:
4.0

The neighborhood was a bit sketchy but the staff was very attentive.

Lori Yant 
Rating:
5.0

Well!

Andre Doyle 
Rating:
5.0

Very friendly staff

David Starnes 
Rating:
5.0

Great manager!!!

LANCE DELIBERO 
Rating:
5.0

Customer did not leave a comment.

Gloria Wooten 
Rating:
5.0

The staff was ABSOLUTELY 100% amazing. It’s so incredibly stressful to move and moving cross-country was even worse and they were unbelievably understanding, kind, and accommodating.

Landra Rodgerson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK ALCENDOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Hartmann 
Rating:
4.0

Simoke drop off location. Follow the signs in. Pull in to station. Get personnel inside (on a Sunday) inspect and go. Wonderful Would do again because so simple..

David Hoskins 
Rating:
1.0

Staff and managers took/stole and they’re thieves

deloras jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Willits  |  First Impressions 
Rating:
4.0

Just keep up the Great work 👍💪

Jacquelyn Reece 
Rating:
5.0

Customer did not leave a comment.

VALENTE CONTRERAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeLane Cantrelll 
Rating:
5.0

Customer did not leave a comment.

MELMA PHILLIPS  |  Overall Experience 
Rating:
3.0

My overall bill was $20 higher than I was Quoted. The transparency was very poor about the fees and taxes that would be added to my bill

Claire Chiodo 
Rating:
5.0

Friendly helpful professional staff A pleasure to work with them. Rental worked Great.

HARRY KENNEY 
Rating:
5.0

Thi is. U-Haul have good Customer service

JOSE MALDONADO 
Rating:
5.0

Customer did not leave a comment.

Diamond SMith  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Donnie Choe  |  First Impressions 
Rating:
5.0

The girls that attended me yesterday were very kind. They tried their best to get me in the system. I like the facility it's very clean. Public Storage on S Federal Blvd is filthy and dirty. The manager is rude. I like U-Haul better. Thank you for your service.

Sissy Montez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Douglas Cramer  |  First Impressions 
Rating:
5.0

Staff has always been professional & friendly, in person or on the phone! Great staff! 👏

ajuanya washington  |  First Impressions 
Rating:
3.0

I been moved out my storage and I was charged to pay my storage and not get money back

Tawasa Brown  |  Overall Experience 
Rating:
1.0

The 1st woman on Thursday 10/5/23 was very scary and aggressive she told me she would not rent a storage unit to me for asking a question ! She had horrible customer service! I did get it rented with Someone nice! Customer service is one that services the customer not the other way around!

Leandra Torres  |  First Impressions 
Rating:
5.0

I have stored all of my belongings with uhaul twice at 2 different locations and have never had any issues or concerns!! They are the only ones I'd ever use!!

Chevelle Butcher  |  Overall Experience 
Rating:
5.0

Ben and his team are wonderful and very easy to work with

Colby Rust  |  First Impressions 
Rating:
5.0

Ben and his team were very helpful and friendly, I highly recommend this location.

Colby Rust  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BUDDY CARR  |  Overall Experience 
Rating:
4.0

I am new to Denver, and this facility was recommended as the closest one to me by the U-Haul representative. I wasn't expecting it to be in an industrial area. The facility itself was well kept. The employees at the desk were very friendly. However, I was a little disconcerted when I went back to my assigned locker and there was a rodent trap box in the locker. I've never had an issue with rodents in a storage locker, but this made me think twice about it.

Robin Predny  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREYALAN CAMPBELL  |  Overall Experience 
Rating:
3.0

It wasn’t explained to me how to use my door code AND wasn’t aware that I also needed to use a other box to “check in “ so when I arrived the first time to load my unit . I wasn’t able to get in the doors . Fortunately there happened to be a homeless person walking around inside and she let me in . But as a result of this im now having to pay extra days for a truck rental because I wasn’t able to access my unit as planned the first night that I had time to do all my moving. It’s just sucks

Jacob Espinosa  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gavin Mcneish  |  First Impressions 
Rating:
5.0

It was an almost perfect storage facility! Price was great, employees were awesome. Only weird thing was that twice someone pushed lots of little trash items under my door into my unit. Chip bags and cigarette butts and such, not the storage unit’s fault but check those cameras every now and then and catch those weirdos :) thanks so much!

Chat Pierce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tzariah Cox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLAIRE STROH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEGAN AUSTIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Filerman  |  Overall Experience 
Rating:
3.0

Unhoused people occupying rear of property lighting fires

Matthew Denamur  |  Online Move In 
Rating:
5.0

Wish the app would show my unit. It keeps showing that I am not renting a unit and I know I am

Carrie Buck  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LATASHA BLAZE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrica sotelo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol Castille  |  First Impressions 
Rating:
5.0

Ben was great!

JEFFREYALAN CAMPBELL  |  First Impressions 
Rating:
5.0

Inside it was very warm.

Kareen Donegan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eunisse Manalo  |  First Impressions 
Rating:
5.0

Ben and Staff were ALWAYS AMAZING. So helpful and kind. They always went above and beyond!

Rachel Ragsdale  |  Overall Experience 
Rating:
5.0

So far, so good?

David Oliver  |  Online Move In 
Rating:
5.0

Everyone was so helpful and friendly. Moving is no fun, but the entire staff at the U-Haul, located on Colorado Blvd. in Park Hill, made it a lot less intimidating a task…big thanks to the awesome staff! I will be back and highly recommend this location! -CJW-

Corey Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivey Milligan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rese Jenkins  |  Overall Experience 
Rating:
5.0

Great deal for 110$ for a 10 by 10

Steven Brannon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandra Lawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matice Garcia  |  First Impressions 
Rating:
5.0

Thank you guy for man always exceptional service. Thank you Ben for always going above and beyond

ALFREDO PUYOL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen Nickel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Boling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AARON CANDELARIA  |  Overall Experience 
Rating:
5.0

The agent that was working with us was very friendly and nice to us.

brian richardson  |  First Impressions 
Rating:
5.0

The woman who helped me was knowledgeable and friendly.

Kareen Donegan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victoria blake  |  Overall Experience 
Rating:
2.0

The storage center was understaffed for a weekend at the end of the month. Two individuals were not able to help all individuals in person and that were calling in. They were stretched thin and taking the brunt of all customer anger/frustration. Upon entering the facility it was clean and open. No trollies were available. I walked up to my unit and there was a man sleeping in the hallway of my storage hallway. This individual seemed to be functioning out of this space. Not the most comfortable experience as a female.

Madelynn Main  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Raven Wahl  |  Overall Experience 
Rating:
5.0

Thanks uhaul. I appreciate all you've done for me

Antonio Romero  |  First Impressions 
Rating:
5.0

They had me in and out! They also assisted me to my storage facility and gave me the instructions and I was able to get my stuff in with no problem

Samantha Escamilla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIAN HUGGINS  |  First Impressions 
Rating:
5.0

The staff was very respectful, helpful, and friendly.

MARTA ZEMAN BORDEN  |  First Impressions 
Rating:
5.0

I ordered a 5x10 but it was to small n they had a 10 x15 that was perfect

ARTHUR CEBALLES  |  First Impressions 
Rating:
2.0

Reserved a certain size storage unit at $104 a month. Showed up to find out that they didn’t have the unit they reserved for me. They didn’t honor the reserved price and made me pay $60 more a month for the one they gave me. Also very disappointed in the area. I had no idea that there would be homeless walking around the U-Haul while we were unloading our valuables. One homeless man even cat called my girlfriend while we were unloading. Staff was nice. Just wish they could have honored the original price

Conner Haas  |  First Impressions 
Rating:
4.0

Overall great experience

Vanessa Meyer  |  Overall Experience 
Rating:
5.0

Kinda pricey wish they would have had some special like some places do like first month $1 then following price regular charge

Janet esparza  |  First Impressions 
Rating:
5.0

Everyone was Professional

ROBERT SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raven Wahl  |  First Impressions 
Rating:
1.0

I made a reservation for a street access climate controlled unit. None were available when I checked in. I RESERVED a unit with Street access when I made my reservation. I checked in on the day I stated I would. I held up my part of the contract, yet you did not. I think your leadership team should watch the episode of Seinfeld when he rents the car. It is exactly the experience I had. You can take a reservation, but you cannot hold a reservation, which is THE most important part of the reservation. My experience with u-haul has always been terrible. After I check out of this unit, I will never use your company again.

Scott Sysol  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen Nickel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FREDDY SANTANA  |  First Impressions 
Rating:
5.0

Staff was very professional and helpful. After signing the contract, I looked at the unit and realized I needed a larger one. The staff changed it no problem, easy breezy. Very clean, friendly staff, great experience.

Brian Miller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Flores  |  First Impressions 
Rating:
3.0

Get the dead mice out of the traps it stinks

Garbriel FRIEDA Armijo RANGEL  |  Overall Experience 
Rating:
5.0

The staff was very helpful and I don’t remember her name but she went above and beyond to help me move heavy stuff into my storage unit I didn’t realize my unit was up stairs and I was alone with my baby and she helped me take them in

Gladis Padilla  |  Online Move In 
Rating:
5.0

The staff here at this location is personally the best I have ever experienced at this site. Your two team staff members that helped me were special team members and gave me a fantastic experience. Friendly staff is my top priority in choosing a facility, and interacting business. No one wants to encounter nasty people that puts one in a bad mood, for we don't want to take a bad mood home with us. The experience of the customer is everything I feel, and this new staff you have is just the beginning of this particular locations needs. Thanks for the survey. Keep the survey going and Uhaul will be it's best. It should be a top Uhaul site because the location could not possibly be better, if not.... it's the staff. That is a promise. Keep your survey going. Great staff members this time around.

AUDREY MORSE  |  First Impressions 
Rating:
3.0

Truck wasn’t ready at pick up and I had mobile pick up

Brittney Jansen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

brian keith barnett jr  |  Online Move In 
Rating:
1.0

I felt like both u haul locations intentionally gave me a difficult time with my move..

angelique bailey  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jake Gagnon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Piccolo  |  Overall Experience 
Rating:
5.0

Customer service was fantastic; efficient and friendly. I would absolutely recommend this location based on the ease of renting a unit, return of equipment, and cleanliness of the facility.

Clista Tucker  |  First Impressions 
Rating:
5.0

Ben who I believe is the manager, was so helpful with a last minute stress that we had not been notified about. He was able to help with the rental truck and we were in our way in no time! I wish every uhaul had their own version of Ben! Thank you so much!

April Perkins  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

cynthia letree  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cynthia letree  |  First Impressions 
Rating:
1.0

Misrepresented listing online. Can't get a cal ack from anyone at the store. Have to call customer service and jump through hoops despite reaching out directly to Benjamin and having Customer Service leave several messages to call me back.

Chris Sterren  |  Online Move In 
Rating:
5.0

The woman that checked me in was extremely helpful

Darius Wortham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Summer Braeseke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Britton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Blair  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

APRIL HURLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN ORN  |  Overall Experience 
Rating:
4.0

If I 'd my way they'd be 24 hr. accessable. Truly not bad though. Just not exactly as I wish for.

Vanessa Heaven-Love  |  First Impressions 
Rating:
5.0

Very clean and secure. Great prices!

joe schindler  |  First Impressions 
Rating:
1.0

I asked the staff several times if autopay was setup including the day I started. I was charged a late fee, my account was considered delinquent and a foreign lock was placed on my unit after being told auto pay was setup. Poor customer service on top of being told there was nothing they would do.

MAXIMILIAN STAKELY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN MEYERS  |  First Impressions 
Rating:
5.0

I really like this you hope it's the best storage that I've used in a long time

lechelle hobley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Claudia Rojas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisette Gamboa  |  Overall Experience 
Rating:
1.0

Your staff at the rental facility need a client satisfaction course or training because their customer service is terrible. Very bland, very unfriendly and I would definitely not recommend this facility. Even though equipment was in decent condition. A representative is the face of your business and I I felt very unappreciated And unwelcomed.

arturo esparza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennaylnn Gooch  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

James Serna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Summer Page  |  Overall Experience 
Rating:
3.0

The ladies who keep the place clean are very helpful the rest of the staff seem to be bothered when questions were asked..

John Torrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP GRADY  |  First Impressions 
Rating:
5.0

Thank you! 😊

PATRICIA VASQUEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua Gilman  |  Online Move In 
Rating:
5.0

The front counter person was very friendly and courteous. A++ customer service.

ATHENA THOMPSON  |  First Impressions 
Rating:
4.0

Overall a great experience; only detriment is a large population of homeless/transient in the area, and frequently using the bathrooms.

Erin Carraway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN VLAD  |  Overall Experience 
Rating:
4.0

Only problème was getting through the access doors. Some of the time the code would not work.

OZELL MCKINNEY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIAM Merrick  |  Online Move In 
Rating:
5.0

Very friendly storage unit was free First month no money except $8.00 insurance great deal

Kimberly Greathouse  |  First Impressions 
Rating:
4.0

Good people

Rashad Jones  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kristine Nellum  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lakeisha Wilson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneith Baker  |  First Impressions 
Rating:
2.0

There was a dirty headboard still in the unit when we moved in and when we brought it to the attention of the building people they just said they would not charge us to take it out but they are still charging full price. My trust in what they do to clean up is shaken and if we were going to be here long term, I would have requested a different unit. Very disappointed with how they handled how they did not clean the unit.

Lisa Schwinghammer  |  Online Move In 
Rating:
4.0

One glaring issue was the damaged Hasp on the door of the unit. The self tapping over sized screws of a shotty repair were a nuisance when attempting to close the unit and required tightened each visit.

angela sutton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONNIE BROOKS   |  Overall Experience 
Rating:
1.0

Multiple reasons 1- was charged late fees several times and they kept saying that I didn't have a credit card on file then it was no email address and the 3rd time was I didn't give them authorization 2- 2 different times I was their the big door is to be locked at 7 but was locked way earlier. The first time was 6:40 pm and on that evening I called uhaul about it because there was 2 guys in there 60's unloading a huge sectional sofa and the woman locked the big door 20 minutes early The night that I moved all my stuff out they locked the big door ten minutes early 3- the evening I was getting my stuff out I told one of the workers that was working their that I was moving out and she said that she would check it the next day to make sure that I had it clean and if it was she would remove me from the unit. I never heard anything so I thought everything was good till I get a call saying that I owed money. So i told the woman that I had moved out almost a month ago and that I had tools someone that was working their that evening and it was all put that I moved out in February when it was the beginning of January 4- prices are way too high

James Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Nelson  |  Overall Experience 
Rating:
3.0

Still using it ,can't really rate it wisely.

Kristi Larez  |  Online Move In 
Rating:
3.0

Too expensive. Basically a $100/mo for a 10’ x 5’ unit. I should have looked around for a better deal. I want to know that I’m paying for a secure spot for my stuff and not be paying for an unnecessarily secure, spotless, and well lit area. I feel like the monthly payment was helping to pay for the new building and not just a 10 x 5 unit. Too pricey.

Marc Ladoucieur  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Newman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANTHONY SANFORD  |  Overall Experience 
Rating:
5.0

Was so pleasantly surprised how kind and helpful off the staff was especially the manager Benjamin! By far the best Uhaul I’ve been too and would recommend them to everyone. Thanks so much for being so helpful.

Connor McGuinness  |  First Impressions 
Rating:
4.0

The storage facility, locker size, location are all good value for the money. Manager was helpful when we rented the storage space, however it appears the facility is understaffed and overworked, unfriendly, and basically rude to customers.

Thomas or Karen Lowry  |  Overall Experience 
Rating:
3.0

Poor or even nonexistent customer service

Joshua Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blaine Young II  |  Overall Experience 
Rating:
1.0

The check-in experience was terrible. Apparently the "manager" left the site for 2 hours and nobody else had the keys to open a new storage unit so I had to wait there for 2 hours until she got back to unlock it. Also, the "manager" and all the employees were high on drugs. One of the worst customer service experiences I've ever had.

Bradley Smith  |  First Impressions 
Rating:
5.0

Employee were very nice

robert pumphrey  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Glenn Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Harlow  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

yvette young  |  First Impressions 
Rating:
5.0

As soon as I arrive , I was greeted by Benjamin . He was very friendly, understanding, professional and nice . He provided me the information and storage unit I was looking for . Great pricing and location . This location Is well maintained, clean and easy to navigate around . I highly recommend this location . Thank you so much !!!

DAVID PORTILLO GARCIA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON WILSON  |  Overall Experience 
Rating:
1.0

The workers were all getting high.

Dylan Hubbard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRAHAM IRWIN  |  Overall Experience 
Rating:
5.0

Thank u

Lushaun Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MORGAN  |  First Impressions 
Rating:
5.0

Very professional and friendly. Security was great good man you have working their. Thanks to all of them good team

PATRICK CIMINO  |  First Impressions 
Rating:
5.0

All the staff is very friendly they made me feel welcome and I know my stuff is safe and I see they have security on site

Vernni Schaffer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Francsico Somoza  |  Overall Experience 
Rating:
5.0

Great staff that was very helpful

Kenneth clem  |  Overall Experience 
Rating:
4.0

Thank you Ben and staff

Francisco Somoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty Crane  |  First Impressions 
Rating:
5.0

The place it’s very clean I was really impress by how clean it looked I will definitely come back to this storage if they have better deals

JUAN JOHNSON  |  Overall Experience 
Rating:
5.0

Ben and staff are fantastic people

DEBBIE KITE  |  Overall Experience 
Rating:
1.0

Staff are rude, storage unit was broken into, I wasn't notified, fresh paint was on the locker and lock and my keys were stolen with a new key replaced and then returned. Items were stolen from my unit.

Silvija Zvirblyte  |  Overall Experience 
Rating:
5.0

I can’t remember the girls name that was the manager at the time that went in but she was extremely helpful and accommodating. I also want to give a huge compliment to Rick as I showed up late on a Friday night tired and he helped me move all my boxes into my storage facility. They both made my night.

Alicia Loredo  |  First Impressions 
Rating:
5.0

Excelente servicio. Muy agradecida 🙏❤️

Ivon Albarracin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN AUSTIN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Audrey Illescas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENT DORSETT  |  Overall Experience 
Rating:
5.0

I was very satisfied with your customer service and your facility thank you so much.

ROSE DIAZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennaylnn Gooch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irma Leyva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valisa Freeman  |  Overall Experience 
Rating:
5.0

This facility is run very professionally from the front desk to the security personnel and the cleaning & maintenance staff. This is a very large facility that handles truck & trailer rentals and various sizes of storage space. It is very well run and I would use this location again and recommend it to others.

James Hood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur Meyer  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jose Tonche  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Antonio Domena  |  Overall Experience 
Rating:
1.0

It’s dirty there and a bunch of homeless people around there and in the back where the storages are. The employees are rude and NO CUSTOMER SERVICE skills whatsoever. The manager doesn’t do anything about it either when a problem is brought to his attention. They never answer their phones and you can never talk to someone who actually works at that location. Never again will I rent from this location. This place needs help and training.

Jessica Santovena  |  Overall Experience 
Rating:
5.0

Convenient location, full service (storage, trailer & truck rental), multiple sizes of storage units available, moving supplies available, access anytime.

James Hood  |  First Impressions 
Rating:
5.0

Staff was helpful and service was great. Safe and secure storage facility.

Cory Gay  |  Overall Experience 
Rating:
5.0

Online reservation system screwed up and put me in a bind. Ben corrected the issue by finding an alternative space and making me whole for the inconvenience

CAREY HAAS  |  First Impressions 
Rating:
5.0

The staff was always informative and helpful.

Naomi Perez  |  Overall Experience 
Rating:
5.0

The personal was always Courteous, friendly, & helpful. The storage unit areas were always bright, clean, & well maintained. Yes, I would suggest this storage unit location to anyone that is looking for a place to store things.

Missi Baker  |  Overall Experience 
Rating:
5.0

Ben is always great!

SHARON WILSON  |  First Impressions 
Rating:
5.0

Thanks for listening to us.

peggy salas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margarite montano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Fransua  |  First Impressions 
Rating:
5.0

My only issue is I wasnt made aware that my unit consisted of me walking up stairs extremely inconvenient for me as I have a very bad knee

jennifer martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katherine Larsen  |  First Impressions 
Rating:
5.0

Ben and all the staff were great! Very clean, well kept, and organized.

Sara taja  |  Overall Experience 
Rating:
5.0

Clean, safe and secure storage. Can't ask for more.

Stacey Potts  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lorenza guillen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Caronna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nayeli Luna  |  Overall Experience 
Rating:
3.0

I have no prior experience so I cant really compare and rate. The unit we were given was dirty inside. It had not been swept.

boris martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassidy Glad  |  Overall Experience 
Rating:
5.0

Thank you 💓 haul

KIP MYERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fred Edmonds  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tyler Beger  |  Overall Experience 
Rating:
5.0

Great facility

Michele Gaffo  |  Overall Experience 
Rating:
5.0

The skinny lady at the counter was so kind, really helpful, unfortunately I don't know her name..

Pedro Roman  |  First Impressions 
Rating:
5.0

She was excellent

Jacki Jacobs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martika Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwayne Miller  |  Online Move In 
Rating:
5.0

I was extremely impressed with the staff and maintenance of this facility. It was by far the most seamless experience I’ve had with Uhaul. Everyone was actively helpful and knowledgeable. 6 stars.

DEREK MARRIE  |  First Impressions 
Rating:
1.0

Homeless people would always be hanging out there and the staff kept cutting my door access card off and was very rude and inconsiderate!

Sheba Marshall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelley Cedillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS BECERRA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ahmed Hakeem  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH DUTCHER  |  First Impressions 
Rating:
3.0

The staff was not helpful, couldn’t care less about helping us, and sat in their phone texting the whole time. She didn’t clearly explain how to get inside the building for inside storage. It took us forever to find the entrance and even longer to get inside the building. Just bad customer service all around. She was rude from the moment I entered the building.

Abigail Park  |  First Impressions 
Rating:
5.0

The check in experience was excellent. The Front Desk was very knowledgeable and helpful. Even the Security Guard was great assisting me in the proper card use, to gain entry at the rear dock entrance!

Howard Maxwell Jr.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Preston Davis  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Alicia Briggs  |  First Impressions 
Rating:
5.0

I always rent storage units from Uhaul since l been living in Colorado...their units are always clean and what l love about the units they are Climate control I wouldn't rent with anyone else ...But Uhaul 😁💖💖

Dorothy Maxwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly Abrams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOROTHY MAXWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRAHAM IRWIN  |  First Impressions 
Rating:
1.0

This facility had some of the worst customer service I have ever experienced. They would not honor my existing reservation that included a free month with truck, and provided no tangible information about their “policy” that did not match up with the rental agreement I had already signed online. My online reservation had already assigned me a unit and I had completed the online move in process, but they insisted that I would have to create another reservation through them where I would be charged instead of receiving a free month. I will be cancelling the existing reservation altogether because after such a poor experience I do not trust this facility to safely store my belongings. Based on the terrible reviews online for this location, I don’t understand how U haul is allowing them to still be operating. Terrible service and has now dampened my perception of the entire company.

Aleiya Evison  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nick Armenta  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

Lesley Campose  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yulanda Ford  |  Overall Experience 
Rating:
3.0

The prices are not the same at all locations their higher out east then what they are out south of Denver

Debbie Gonzales  |  First Impressions 
Rating:
3.0

I was charged for insurance I didn't request there wasn't a facility The man on the phone was nice

Patrecia RickettsPatrecia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrecia RickettsPatrecia  |  Overall Experience 
Rating:
5.0

I received the customer service from all staff thank you will use you again excellent service

LINDA WASHINGTON  |  Overall Experience 
Rating:
4.0

Good job guys

Nathaniel Granados  |  First Impressions 
Rating:
5.0

The woman at check in was very friendly and helpful!

Jared Murray  |  First Impressions 
Rating:
5.0

I would love to say I had an amazing experience staff are super nice and welcoming!!!! Storage unit was clean before move in and overall a great price and great experience!!!

Abigail Lopez  |  Overall Experience 
Rating:
3.0

The process of getting the key after hours was a little complicated with the website. Didn’t receive in my truck or in my unit the furniture pads and dolly I had requested

Megan Austin  |  Online Move In 
Rating:
4.0

A few comments just for feedback purposes: 1. Need trash cans in the rental building. I realize some people will throw stuff away that should not go in there, but need a place to throw away regular trash. 2. The alarms are annoying and too loud for people who are following the process. Either education people better or find a better way to alert staff. Even try to isolate the alarm to an area so not even one in the whole building hears it. I mean what are we going to do? The building is too large for us to even know where the issue is. 3. While the units felt secure, there were a number of times people just loitering around made the environment feel unsafe. Maybe consider a security guard. 4. Staff was very helpful both in getting the unit when the u-box was defected and also signing out. Overall a good experience but things can be done to both improve the experience using the units and securing the environment.

Robert Wooley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kory Tuss  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deshalia Mims  |  Overall Experience 
Rating:
5.0

Uhaul STAFF at Park Hill Storage are the BEST! Thank you, will recommend and return.

Courtney Vogt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy Eaton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynsee Lawson  |  Overall Experience 
Rating:
5.0

I rented storage at this site for 6 years and found it to be very well-run with very helpful, accessible staff. If I ever need such storage again in the area I would definitely return to this one as a customer.

TYLER NIXON  |  Overall Experience 
Rating:
3.0

Good

Damien Halverson  |  Overall Experience 
Rating:
5.0

Very professional and courtesy and explain everything to me so I could understand Thank You.

Asha Gamble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOMINICK JACKSON  |  First Impressions 
Rating:
5.0

Ben and his crew are top notch! The facility was always clean and well lit. The climate control was always consistent. If any supporting facility, such as bathrooms or moving doors, needed attention, they were either on it right away or within 24 hours. Thanks for a great stay! When I need U-Haul rental services again in the future, I’ll be right back here!

Dale Tanis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haley Watson  |  Overall Experience 
Rating:
5.0

The unit was clean except for a food container from a restaurant. Other than that the customer service was amazing, the staff was knowledgeable, and the rental was great.

DaNea Freeman  |  First Impressions 
Rating:
5.0

The team there was excellent, nice friendly and helpful

Joann Macias-Chavez  |  First Impressions 
Rating:
3.0

Rent was significantly increased without any warning. Causing my move out.

Cristin Penning  |  Overall Experience 
Rating:
1.0

I had to call 911 because my property was essentially stolen by a staff member on a power trip. If you look at the cameras you can see her screaming and aggressively gesticulating before slapping a lock on the unit which has all of my work clothes and various other things I actually need. I

RYAN HAYES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yulanda Ford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Yager  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlotte mcmillan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIFFANY CONNER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Schyler Ulve  |  First Impressions 
Rating:
5.0

Had to wait for paperwork as computer wasn't working correctly.

Monica Robischon  |  Overall Experience 
Rating:
1.0

I have asked for a final receipt for my storage unit 2034, which was finished on Nov 19, but still have yet to receive this. I was also over charged a total of $69 for my Uhaul truck, which has still not been finalized despite multiple emails to the General Manager. I am not sure what else I can do, but this feels very unprofessional.

Dave Casey  |  Overall Experience 
Rating:
3.0

There should be a maintained trash can in the back by the sliding doors. People just throw stuff on the ground instead. Not a good look.

Heather Frady  |  Overall Experience 
Rating:
5.0

The alarm keeps going off too frequently. I use my access card but possibly others don’t or it is way too sensitive so when you use your storage the alarm is almost constantly going off and it is so loud and piercing. Maybe something to look into.

Paul Joseph Caccamise  |  First Impressions 
Rating:
5.0

I received good customer service at your location

LINDA WASHINGTON  |  First Impressions 
Rating:
5.0

Staffs are very courteous and helpful .

Byung Ko  |  Overall Experience 
Rating:
5.0

Thank you!

Linda Hughes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Crookham  |  Overall Experience 
Rating:
1.0

I didn't moved to the unit because it was too small and the woman who tried to moved me in lie saying that she didn't have a bigger unit!

Bertha Washington  |  Overall Experience 
Rating:
1.0

Your staff is very rude, and unhelpful. I am very recent in this city, and I would like to think that accommodation would be a good idea for someone who is willing to pay for the access to your facility, as I am getting the situation in hand. I am hoping that I will not have to go to another facility for my storage needs. If you are recent to a new place, you may not have a permanent address. But, your people are not very sympathetic. You may want to consider this. I

dwayne gilmore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEAN ROCCA  |  Overall Experience 
Rating:
3.0

The staff was AWESOME!! EVERYONE at the facility was refreshingly casual, but got it done! The staff was definitely 5 star! Very helpful and just solid employees. However, the design of the facility is a bit inconvenient while trying to lug things up stairs. Understandable when considering squeezing of square footage. Still sucked to try and lug things up stairs.

Greg Pithan  |  Online Move In 
Rating:
1.0

This was the worst most unprofessional situation i have ever experienced. i was treated worse than poor as well as my father. Honestly if i could rate this with negative stars i would. I have called and filed complaints and still nothing has been corrected or even addressed.

GLISSEN CROSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN VLAD  |  First Impressions 
Rating:
5.0

Really good service

CARLOS MOYA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olivia Grabowski  |  First Impressions 
Rating:
5.0

I really appreciated the help the worker provided me, five stars for her excellent help..

Ruthie Rodriguez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mikayla Hudson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Natalie Patron  |  Overall Experience 
Rating:
3.0

Overall good service.

geneva Ray  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Alan Nelson  |  Overall Experience 
Rating:
5.0

Great people and very nice

Refugia Rodriguez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Heidi Despard  |  Online Move In 
Rating:
5.0

Thank you all, for your commitment to, awesomeness! Storing my furniture, clothes and whatnots, with you, we're awesome! However, as much as I enjoyed the visit, I choose not to live with you, any more, lol. I've been blessed with my own place ,now after three years! I'm enjoying my new home so much. If ever, I choose to store anything again, you will be the first to know! Thank you so very much, for the time spent storing with you, all, U-Haul!

Nellie Curtis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanna Salinas  |  Online Move In 
Rating:
5.0

Special thanks to Whitney for being so nice when handling my move-out!

Emily Roynesdal  |  Overall Experience 
Rating:
3.0

Good facility but no elevators for second level storage I didn't have a first level storage I had a second level storage and lifting the heavy stuff up the stairs was a bit of an issue there were no dollies available also could not find a bathroom in there store was neat and clean staff was there to help one questions were asked. Need more storage amenities in there the day I went Saturday was a pretty busy day and it was hard to get the flatbeds to move your stuff off the truck small wait a lot of sharing. Other than that good storage location easy to find I feel it's fairly new I don't remember that being there and affordable. I did have issues with the u-haul app when trying to check the truck in the app kept closing it wouldn't allow me to check the truck in or upload my pictures.

geneva Ray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Parks  |  Overall Experience 
Rating:
5.0

Extremely helpful staff. General Manager Ben H. and his team are easy to work with. Bravo!

David Dillon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TYKEISHA SIMMONS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joya Harris  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful. Manager Ben when approve and beyond to help us! Will always use this location from now on

Cameron Allbrook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david holmes  |  First Impressions 
Rating:
2.0

Your employees don’t wear mask and are not accommodating at all

Madison Rietsema  |  Overall Experience 
Rating:
5.0

Great solution! Everyone was friendly and professional! Thank you!

Patricia Johnson  |  First Impressions 
Rating:
5.0

Very helpful, flexible and courteous.

Natalie Patron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derick Roth  |  First Impressions 
Rating:
4.0

Great experience!!! The front staff was amazing at getting me accommodations.

Karla Nelson  |  Overall Experience 
Rating:
5.0

The GM is awesome and very accommodating.

VANESSA ORTIZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony Lee  |  Overall Experience 
Rating:
4.0

The size of the units is really small compared to what they tell you will fit - a 5x10x10 is supposed to fit a 1200 sqft home - NO WAY! Use caution when choosing your unit. Other than that, all went smoothly for the most part.

Stacey Potts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Gunn  |  Overall Experience 
Rating:
5.0

Staff was super helpful. Craigles and Benjamin and another young woman helped a ton.

Bryan Rothman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mallory Michaelis  |  First Impressions 
Rating:
1.0

They were still taking money out of my account after I have been gone for two months I called to let them know about that . The employee hung up in my face then 8 minutes later she proceeded to be just another month's rent out of my account again after I told her I didn't owe her for the last two payments they just took. I kept calling trying to get a hold of a manager they wouldn't would not put a manager on the phone. I finally got ahold of . someone at corporate and said they sent the message to the manager who never called I actually got in my car and go over there myself to get ahold of he says he's put the money back on my card but so far haven't showed up I'll give it a few more days and then contact the lawyer I will never recommend or ever use you all again and I usede you all 3my whole life renting trucks I Won't Go Back

laura Sinnett  |  Overall Experience 
Rating:
4.0

Wish there was more exterior access

scott haas  |  Overall Experience 
Rating:
5.0

I was given a run around that day at other uhaul locations close by, but katie? I think was her name. She really excelled at her duties from the paperwork to taking charge and helping me with the trailer. Stellar team you have, and the place was so clean and he area with ac was nice and comfortable.

JAIME OLIVO-OCASIO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chinbundo Orah  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

theresa cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus Dickerson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS MATA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byung Ko  |  First Impressions 
Rating:
4.0

This place is extremely, extremely well run. The only issue I had were some very sketchy individuals hanging around the storage facility entrance. However, I know the staff is doing what they can to deal with them. I saw the staff kicking people out and issuing threats to call the police, etc.

Jonathan Morse  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan Burrow  |  Overall Experience 
Rating:
5.0

I LOVE the U-Haul Park Hill location and it’s staff!!! As moving is stressful, Benjamin and his team makes sure you have everything you need to make your move easier. I will always refer U-Haul as a preferred choice

Kendrall Springs  |  Overall Experience 
Rating:
4.0

Everyone was so helpful!

Joya Harris  |  First Impressions 
Rating:
4.0

The individual who serviced my contracts at the location was very professional and absolutely stunning. She was friendly and courteous. I would also like to thank the quick response and professionalism of the manager who helped my daughter and me get to the storage unit after hours.

PHILIP WATTS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LOUIS SISNEROS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRAHAMHARWOOD NEILSON  |  Overall Experience 
Rating:
3.0

The card system was a bit more complicated to use after hours and wasn't informed that the loading dock doors would be non operational. Was informed that the lock was a zip lock only to find out that it wasn't. Luckily I was able to get ahold of the employee to correct this in time before they closed. I would suggest to have security on the premises as during move-in, there were alot of shady people around. (I.e. a guy was in a truck driving in circles in the parking lot/loading dock and yelling at himself). Alarms would randomly go off as well??

Mary Anna Thompson  |  First Impressions 
Rating:
5.0

Great staff.

VANESSA ORTIZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin Matthews  |  Overall Experience 
Rating:
5.0

I could go on and on and it’s all based on customer service and special info by Whitney! I’ve been in the customer service industry for decades . This location is very lucky to her by their side. I haven’t even used the truck or storage yet so I’ll get back to you with an online review again-probably with very positive comments. Thank you!

K acquisto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN MORA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick Markson  |  Overall Experience 
Rating:
4.0

Didn't end up with an exterior entrance unit, but the provided carts make bringing stuff in convenient enough.

scott haas  |  First Impressions 
Rating:
5.0

Excellent service at every point of contact. Thank you!

Brian Davis  |  First Impressions 
Rating:
5.0

Absolutely incredible staff. Super friendly and very helpful for the weary traveler. I was exhausted and couldn't go up stairs so they said no problem and just got me a new space just like that ground level and close to the unloading area. Very great full.

karl kaiser  |  First Impressions 
Rating:
5.0

The staff was so helpful! I def recommend this place.

Barierane Akeeh  |  First Impressions 
Rating:
1.0

Bad customer service

Kevin Rinnert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Brihn  |  Online Move In 
Rating:
5.0

I like the cleanliness, security, nice staff, carts, and the included lock.

Brandyn Chambers  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelli Atkins  |  Overall Experience 
Rating:
5.0

Cindy was an excellent customer service rep. She was super helpful and kind. She made sure I walked away with what was best for me. I had reserved a 20’ truck, but since there wasn’t one in stock, she upgraded me to a 26’ truck at no extra cost and even threw on a dolly. I appreciated that, and for that reason, I would absolutely recommend this location.

BLAYNE BALLARD  |  Overall Experience 
Rating:
5.0

Great staff

Julius Valiao  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID WHITLOCK  |  Overall Experience 
Rating:
5.0

Benjamin was extremely helpful and kind. He hooked me up with the best offers and made sure I was well taken care of. Excellent service.

BLAYNE BALLARD  |  First Impressions 
Rating:
4.0

A better explanation or signage for what causes the alarms to go off would be great. Even when I checked in properly, walking down the aisle of my unit set off the alarm. Added to my anxiety and ultimately my decision to move out.

Julia Johns  |  Overall Experience 
Rating:
5.0

As before; U-HAUL magnificent staff provided the best customer experience and help make my move efficient and stress free. Shoutout to Ben, General Manager of the U-Haul Moving & Storage of Park Hill for his tremendous help

Kendrall Springs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Belen Cal de Lara  |  First Impressions 
Rating:
1.0

It was almost impossible to get anyone to end my storage and cancelled the unit the same day that I turned in the trailer that I rented. I called and cancelled the unit 2 weeks before it was due.

Frank cartwright  |  Overall Experience 
Rating:
1.0

I was moving all of my personal belongings into a storage unit. The original storage unit that I ordered online was shown to me when I arrived to look at it. It was an "example space" the rep told me. Then, a few minutes later a different representative came and took me to my actual space... which was WAY, WAY, WAY smaller than the size that they had showed me before. I asked why is this space much smaller? The rep said "Oh! You weren't looking at the arrows on the floor!" Nobody told me about any arrows on the floor in the example space I did not have very much time, because I was moving the very next day, and I had limited money... As my children and I would be homeless for the next three months, so of course I could not "ask for a larger space, for more money". The result?? I had to throw out 1/3 of my furniture that I had been collecting furniture for 30 years. I had to throw out my bigger furniture in order to fit into you guys as much smaller space. I did not have time to sell my furniture, instead. You guys did the old "Bait and Switch" on me. I'm going to make sure that the better Business bureau is contacted regarding this. I also lost all of my furniture, because apparently U-Haul doesn't care that and we were in the midst of a pandemic, and me and many other people lost every job they had. There were priceless items in that storage space my children's baby items, hundreds of books that I collected over the years, and I'm 49 years old I had journals back from the time I was 17 years old that were thrown out. I was glad that U-Haul kept my items as long as you guys did. My financial situation is slowly turning around, but right now, I can't afford to pay anything except my rent, which is exorbitant. Also, you U-Haul must hire better customer service people. The few I spoke with made it clear that I was not going to get anywhere with them, so I stopped answering when I did not recognize a phone number.

Vera Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura Eckrich  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rosa Fuster Aguilera  |  First Impressions 
Rating:
5.0

Super easy and convenient experience. I made a big move and had too many work supplies to store in a much smaller apartment than previously had. The facility was extremely well maintained, but most importantly, the process was a breeze from start to finish.

Andrew Gaglio  |  First Impressions 
Rating:
5.0

I ordered online but when my husband went to move stuff in he decided it was too small. So they let him get a bigger one. But he forgot to ask for climate control and had to go back the next day to change again. No hassles, no extra fees, they let him change and I really appreciate that.

Kathryn DeRhodes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

noemi zamora  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard wilthrow  |  First Impressions 
Rating:
5.0

Easy quick friendly service.

CONSUELA BARAJAS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terry McCoy  |  First Impressions 
Rating:
5.0

The staff was incredibly friendly and helpful!

Emma Chervek  |  First Impressions 
Rating:
5.0

Overall a great experience and friendly staff

Seth Fullington  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jacob King  |  Overall Experience 
Rating:
4.0

The access code that was emailed to me did not work. However, I used a swipe card that I had from another unit I had at the building and it let me in. But then when I unlocked my new storage room, the alarm went off. It was annoying but I was glad the alarm didn’t continue for more than a minute or so.

JENNINGS MCCLARTY  |  Online Move In 
Rating:
2.0

There is a sign and listed on your website that says elevators are available for use. This location has "split level" with no elevator. I was moving heavy, large items into storage like a washer and dryer and these items need an elevator to get up to the storage unit I initially rented. I had to change my rental and get charged MORE MONEY to get access to a SMALLER unit in the ground level. This is very upsetting and if I knew there was no elevator I'd have chosen another company or facility location all together. I feel taken advantage of and lied to.

Zach Kaplan  |  Online Move In 
Rating:
5.0

Had gotten a medium room but needed more space so I asked to upgrade. Guy at the counter was so nice and helpful and made it a smooth transition

Josue Huerta Caballero  |  Online Move In 
Rating:
5.0

Athena was very helpful. She demonstrated a genuine Interest and made us feel very valued. She answered all of our questions, in a timely manner, and took her time to see if there were any other future needs. Athena is a great example of what an excellent customer experience should always look like!

Michael Jordan Garcia  |  Overall Experience 
Rating:
4.0

So far so good. Would be better with elevators.

James Covi  |  First Impressions 
Rating:
4.0

The female has taken care of us well before . but there was a quiet unassuming blk gentleman who outshined them all

STEPHEN KEMPER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keilah Carter  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

John Styles  |  Overall Experience 
Rating:
5.0

Mimi was super polite and made my experience exceptional.

Renae Hayes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Guthrie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert LOPEZ  |  Overall Experience 
Rating:
4.0

Very helpful and understanding

Laura Gonzalez  |  First Impressions 
Rating:
4.0

Service and employees were great. It just sucked cuz I was told by customer service when I booked it that the price is the same no matter how long you rent a truck for, but then was told by another agent that I’d be charged for another day since I had it over 24 hours. I get it, but I was not informed about that and the info I was given by the first rep resulted in me feeling more relaxed enough to keep it out longer. So that was really frustrating, but not the fault of any employees at this location, it was the agent on the phone who made this experience not “excellent” but I didn’t want that to reflect on the staff here cuz they were amazing and super helpful/friendly/knowledgeable.

Talitha Milton  |  First Impressions 
Rating:
5.0

The staff were great and made moving feel easier :)

Kiohona Brown  |  First Impressions 
Rating:
1.0

I couldn’t get into my the uhaul place with my access code and there isn’t any help at all !!! I’ve been calling for 2 days and no answer.

Alexandra Fava-Urioste  |  Online Move In 
Rating:
5.0

The workers we very professional and easy to speak with and showed us around th

Dildred Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSE WAMPLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jameta Banks  |  First Impressions 
Rating:
5.0

Staff are professional and friendly. They go out of their way to be helpful.

JOHN SMITH  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly!

DWAUN DILLARD  |  First Impressions 
Rating:
5.0

Everyone was very helpful was able to answer all questions. Will recommend storage to anyone needing it. Thank you, so far very good!

GLENDA WHITAKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin Carraway  |  First Impressions 
Rating:
5.0

Excellent thoughtful staff! Compassionate and problem solvers as well as very professional.

Nina Frazier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSALIND Pistilli  |  Overall Experience 
Rating:
4.0

The new management and staff has greatly improved my experience at this location.

Jason Musso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindstrom MArcy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Wilkinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Fields  |  First Impressions 
Rating:
5.0

It could not have been a better experience. I believe the woman helping me was Katie? She was delightful. So kind and helpful. Answered all my questions. Showed me to my unit. Communicated clearly and professionally. And the space itself was so clean and welcoming. I could not be happier!

JESSICA WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOEL RIAL  |  Overall Experience 
Rating:
4.0

Loved everything, convenient, easy, fast and no contact. Only thing I disliked was that there is no elevator and my storage unit is on second floor. So had to carry generators up the stairs.

Cindy Escovar  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Matt Schwieterman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Hart  |  First Impressions 
Rating:
5.0

Thank you

Tina Romero  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Francsico Somoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tayla Maes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Davis  |  First Impressions 
Rating:
5.0

Katie was SOOOOO helpful and had amazing customer service well worth noting!!!

alicia smith  |  First Impressions 
Rating:
5.0

Very impressed with the Customer service & Experience I had with U-Haul at park hill. Special thanks to Benjamin and another employee (I forget her name), but they were both very helpful!

Kendrall Springs  |  First Impressions 
Rating:
5.0

Everyone working was super helpful and friendly.

Carrie Dalen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley von Gremp  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rene lopez-cullen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBIN RILEY  |  Overall Experience 
Rating:
5.0

Enrique at U-Haul Moving & Storage Of Park Hill was a tremendous help. Many thanks.

Russell Mesnick  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel Herman  |  First Impressions 
Rating:
2.0

There were several frustrating issues with my experience. I am glad I decided to run over a car full of our items and get the storage unit a week earlier than we are moving because it would have been awful if I had our family (that is helping us move next weekend) sitting around waiting through the mess that was getting our storage unit. They had trouble finding our reservation which wasn't a big deal but a little time consuming. Then when I went to the loading dock and unloaded I found out the unit they gave me had a lock on it. So, I had to reload my items into my car so I wouldn't leave my items unattended and then go to the office to get them to unlock it. There was another person there also waiting for them to unlock his unit as well. Why rent units that are locked? It all seemed super disorganized and like they were understaffed. Then when we opened my unit the alarm went off because they set me up with a pin but didn't tell me that I can only use one of the pin pads by the loading dock door so it wasn't working. After loading all of my stuff into the unit I went back to the office to sort out the pin issue and there was no one there so I stood around for about 10 minutes. I finally found the manager and he helped me. The whole process of dropping off my car load of stuff and getting our unit should have taken 30 minutes but it all took about 1.5+ hours. The staff was nice enough but they are a mess and need more staff. I would not recommend this storage facility.

Kathlyn Sharp  |  First Impressions 
Rating:
1.0

The initial staff was horrible. Flooding ruined property which was not replaced or paid for due to scam insurance. Proper removal of funds not done, And end of storage, found that funds removed after closure of account. Only good comment was cleaning crew was great and always friendly. Horrible place for management!

Janie Fales  |  Overall Experience 
Rating:
5.0

Excellent customer service very helpful and exained everything very thoroughly

Matthew Gossett  |  First Impressions 
Rating:
4.0

The one month of free storage is a great perk, and the reason why I'm storing my stuff with U-hual.

Otto Neumuth  |  First Impressions 
Rating:
3.0

The staff working when I initially rented my storage space were friendly, however they appeared VERY under-trained as it took 45 minutes of them repeatedly entering the same information into the system and then giving me a storage unit that I didn't request (bigger and climate-controlled).

Nicole Munoz  |  Overall Experience 
Rating:
1.0

I have been using Uhaul on Uninta & Colfax quit frequently This Yr. I got a,email for storage that came in the nick of time. Elisabeth at the Park Hill store, Represented Uhaul as as a very unprofessional business. If not For the,General Manager "Mr.Benjamin Holen" we would have been in a terrible situation. I Give him⭐⭐⭐⭐⭐. He fixed us getting our stuff in Storage. I spent over three hours,back and forth with Elisabeth. Not to mention She was no where to be found for at least ten minutes or so to fulfill her reservation that was made. She choose to Assist everything from from phone payments, digging in her nose with her finger directly in my face to wanting to Assist another customer behind me before finishing her contract obligations with me after accepting my money. She is a Insult to Customer Service as well as Hospitality Management. I'm not sure If I will deal with Uhaul anymore if She represents the Company and I would have no choice but to deal with her. She doesn't deserve one star let alone a job with Uhaul

Carol Castille  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edlin Olave  |  Overall Experience 
Rating:
5.0

Very impressed and was willing to be flexible with my request

Nick Markson  |  First Impressions 
Rating:
1.0

Been nothing but problems. Felicia needs to be fired and Jessica. Nobody will ask if youre doing okay nor will they approach you with a nice hello. Also they make people take the uhaul trailers off.

Lane Walker  |  Overall Experience 
Rating:
5.0

Even though he was alone on a Saturday super busy He still give me a good attitude very helpful

Ana Acosta Erazo  |  First Impressions 
Rating:
3.0

B

Tyree Wilson  |  Overall Experience 
Rating:
5.0

The clerk who waited on me was very nice ice and took time to explain everything though she was just minutes away from being off work. Greatly appreciate her doing so. Plus, very easy on the eyes.

Mark Garber  |  First Impressions 
Rating:
5.0

Thank You UHaul!

Kathryn Owens  |  Overall Experience 
Rating:
5.0

great storage place

Daniel Smith  |  First Impressions 
Rating:
5.0

Wonderful customer service

Alyssa Herrera  |  First Impressions 
Rating:
5.0

Very well kept n friendly staff. I thank you for your service n helping us with our needs. If we need another storage again we will sure see you guys. Thank you

jennie cardenas  |  Overall Experience 
Rating:
5.0

Thank you uhaul. Thank you to every employee that assisted me today.

Kathryn Owens  |  First Impressions 
Rating:
1.0

45 min in line. Security system went off for 10 min, no one came. Insecure. Unit was not open for me, despite PAYING for 24 hour access. Had to take truck full home. Unit flooded. TERRIBLE EXPERIENCE.

Grace Handler  |  Overall Experience 
Rating:
5.0

Quincy was very helpful and pilite

Karen Campbell  |  Overall Experience 
Rating:
3.0

Personnel in Spokane were excellent. However manager in Denver,Tyrone, is anything but pleasant and customer friendly, So, I found a young man at night to clarify my uhaul insurance. Tyrone-no help!

Janie Fales  |  First Impressions 
Rating:
4.0

Please call me (720) 474-5694 cell ask for cisco

Francsico Somoza  |  First Impressions 
Rating:
1.0

The customer service was not good at all, the employees were not properly trained, and i am due a refund and when I go to pick it up I keep getting an excuse as to why I haven't received it yet.

HOPE BROWN  |  Overall Experience 
Rating:
5.0

Super clean with super friendly staff

Stann Nelson  |  Overall Experience 
Rating:
5.0

Jordan (I think?) was most helpful. I had a last minute size change on the unit and he was most accommodating. Johnny helped unhook the trailer and receive it. He was very friendly and effervescent.

Brea Hoffman  |  First Impressions 
Rating:
2.0

A customer who is repeatedly trying to have their bill corrected and paid but keeps getting billed is ridiculous!!!

Nailah Allen  |  Overall Experience 
Rating:
5.0

Staff was always helpful and 'positive.' Keep them !

Edward Lapine  |  Overall Experience 
Rating:
5.0

Amazing! These guys really took care of us from the second we stepped out of the truck. Big shout outs to Ione and Tyree who went out of their way to make everything go smoothly for us.

Christopher Walker  |  First Impressions 
Rating:
5.0

Very good check-in by Jared. He was accommodating, clear about rental arrangements, the facility, security, access, etc. The locker area seems new! It appears there are no lights in units (not good).

Edward Lapine  |  First Impressions 
Rating:
5.0

Super helpful staff! Every step of the way, UHaul worked with me to make my move easy!

martine brennan  |  First Impressions 
Rating:
5.0

The People were very nice and help i would use this location again.

HOPE BROWN  |  First Impressions 
Rating:
5.0

The staff rocks!!!

Kevin Thrapp  |  First Impressions 
Rating:
4.0

Very convent

Bob Kometscher  |  Overall Experience 
Rating:
5.0

Facility is super clean, smells great. Staff is friendly and helpful. Feel very comfortable leaving my stuff at this location.

Stann Nelson  |  First Impressions 
Rating:
5.0

The gentleman names bill was outstanding. Helped me in every way I needed real bad and made things easier for me. God bless him. He is a employee that you would never wanted to let go and pay wel

tonya edwards  |  First Impressions 
Rating:
5.0

Na

david plein  |  First Impressions 
Rating:
3.0

People are great. Facility clean. Layout of storage units suck. My units were at least 100 yards from the loading dock. Most of movers pay was for wheeling stuff from unit to dock.

Don Johannes  |  Overall Experience 
Rating:
4.0

Did a very good job setting everything up for me and making sure things went smoothly for me which felt good... The only reason for four and not five stars is the price...I'm from Michigan and cheaper

martin cole  |  First Impressions 
Rating:
5.0

My situation was complicated. They helped me work it out. I was very satisfied.

Mary Mcneil-Jones  |  First Impressions 
Rating:
5.0

Very helpful.

charles riggens  |  First Impressions 
Rating:
5.0

Thank you

Perla Marquez  |  Overall Experience 
Rating:
3.0

Probably will never use a uhaul service again.

Ashton Johnson  |  Overall Experience 
Rating:
4.0

I asked U-Haul for a drive-up unit with a roll-up door. Instead they sent me to a place that has neither. But Tyree at Park Hill worked very hard to make the best of the situation. Kudos to Tyree!

Don Johannes  |  First Impressions 
Rating:
5.0

Would recommend this facility for the people alone only complaint was the size of the storage unit had to get two units to store all my stuff

Tom Solis  |  First Impressions 
Rating:
5.0

Excellent staff.

Courtney Martin  |  First Impressions 
Rating:
3.0

Your emergency roadside support service needs to improved.

Isabella Donadio  |  Overall Experience 
Rating:
5.0

All the employees were very friendly and helpful and went above and beyond for us. We are very appreciative for all of their assistance!!

Richard Campbell  |  Overall Experience 
Rating:
4.0

I am waiting for a refund from the rent I paid in November, 2018. Please advise of when this might happen. Then I will be able to give a final rating. Thank you.

KATHLEEN MCCOY  |  Overall Experience 
Rating:
5.0

Nice staff, great facility.

JONATHAN GLASGOW  |  Reservation 
Rating:
5.0

Everything very good.

JOHN MANTINI  |  Overall Experience 
Rating:
5.0

Fast shipping thank you!

Yu Ning  |  Overall Experience 
Rating:
3.0

Wait for service was too long

michael toner  |  Overall Experience 
Rating:
3.0

The facility was is nice, both bathrooms have been out of order for over a month. Micheal is very unpleasant. The GM George made up for it.

Josh wrede  |  Overall Experience 
Rating:
5.0

Great experience!

Julie Maestas  |  Overall Experience 
Rating:
5.0

very helpful

Nicholas Liebman  |  Overall Experience 
Rating:
4.0

Great experience with truck rental and storage rental.

Jubal Vafeades  |  Overall Experience 
Rating:
5.0

Good work uhaul.

Peter Goldin  |  Overall Experience 
Rating:
5.0

Very accommodating. The manager was able to locate and place the Ubox before 24 hour notice which we appreciate

BARB MCKEE  |  Overall Experience 
Rating:
5.0

Park hill was great. Honest, helpful, friendly and easy to work with. Getting uhaul answering service when park hill staff was unavailable was not. These representatives were not helpful at all.

Thomas Sullivan  |  Overall Experience 
Rating:
5.0

Very nice and the storage area is a A+ on clearness.

Helen Robinson  |  Reservation 
Rating:
4.0

Overall the service was great for my truck and storage unit rental. They were very flexible, professional and friendly.

Jubal Vafeades  |  Reservation 
Rating:
5.0

Everyone here was helpful, curteous and respectful. Drop off and pick up was excellent.

James Prichard  |  Overall Experience 
Rating:
5.0

Everyone was always helpful. Staff was excellent.

Mary Lesteberg  |  Overall Experience 
Rating:
2.0

I did not use this facility. I do not live in CO and have not visited there in over a year. I don't know how you got my email.

ELIZABETH R FLOWERS  |  Reservation 
Rating:
5.0

I have moved a lot recently and the staff at this location has been the most helpful and friendly by far!

Gabrielle Gonzales  |  Overall Experience 
Rating:
5.0

Easy move in, easy move out.

Sabrina Crenshaw  |  Overall Experience 
Rating:
2.0

Doors were broken so they wouldn’t lock after hours or broken doors locked me out and I could not access my unit. The manager was nice but the rest of the staff was short and lacked customer service.

Gustave Muhs  |  Overall Experience 
Rating:
5.0

Great Uhaul facility all staff were excellent from the moment i walked in to the moment i was scheduled to move out.Excellent!

manuel sanchez  |  Overall Experience 
Rating:
5.0

Overall a great experience

Belinda Nelson  |  Overall Experience 
Rating:
5.0

Staff provided great service & facility kept very clean with easy secure accessibility

Muriel Hulsbrink  |  Overall Experience 
Rating:
5.0

General manager was great.He accepted my trailer return and saved me a bunch of time from having to drive further out for my return.great uhaul location.

manuel sanchez  |  Reservation 
Rating:
5.0

Awesome staff!

Daniel Holland  |  Overall Experience 
Rating:
5.0

Great customer service! Clean facility, easy secure access.

Muriel Hulsbrink  |  Reservation 
Rating:
4.0

Reps are very good and helpful but need more reps as long wait time

Bob Kummer  |  Overall Experience 
Rating:
3.0

The line is always long for customer service

MARIA HUMPHRIES  |  Overall Experience 
Rating:
5.0

Really great place to have storage or rent a truck / trailer (right off of I-70). Staff are SUPER friendly and helpful even when it's extremely busy. I have recommended this place to lots of people!

Catherine Wilson  |  Overall Experience 
Rating:
4.0

Both drop off & pick up of my U-Box was painless. I think I lucked out, timing wise, as I was helped before a rush of people showed up. The front desk could use some more man power! Overall an A

PJ Downey  |  Overall Experience 
Rating:
5.0

U-Box delivery staff was very accommodating and pleasant. Thank you.

Christopher Brokaw  |  Overall Experience 
Rating:
5.0

Mr Billy? he is friendly and helpful

OI KI  |  Overall Experience 
Rating:
5.0

Gets busy in the office and in the road around it

David Navas  |  Overall Experience 
Rating:
5.0

Billy is friendly and helpful

OI KI HEDY ROUGEAU  |  Overall Experience 
Rating:
5.0

Everyone so polite and nice.

DENISE JACKSON  |  Overall Experience 
Rating:
1.0

I want my money back for the last month. The toilet cleaning lady in the back constantly hits the alarm button when customers nare in the back to annoy them. I have it on video actually.

audie heitter  |  Overall Experience 
Rating:
5.0

Thank you

CYNTHIA PLUNKETT  |  Overall Experience 
Rating:
5.0

Met all my needs well.

Christopher Looby  |  Overall Experience 
No reviews have been submitted for this location.

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