Customer Reviews for U-Haul Moving & Storage of Park Forest

6,731 reviews

2210 Western Ave   Park Forest, IL 60466
(Across from Beacon Park approximately 4 blocks south of Lincoln Hwy)

(708) 747-4220

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(708) 747-4220

2210 Western Ave
Park Forest, IL 60466
(Across from Beacon Park approximately 4 blocks south of Lincoln Hwy)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The customer service team was very helpful checking out and checking in.

Harold Slagle 
Rating:
5.0

Great staff clean environment clean equipment great job guys

Darrine Hester 
Rating:
4.0

Customer did not leave a comment.

LAKENYA Harris  |  Overall Experience 
Rating:
5.0

Nothing keep going a good job

timberly johnson 
Rating:
1.0

This experience was absolutely horrible! You have full grown men who didn’t know what they were doing and you couldn’t understand them. The equipment was NOT up to DOT standards. The wheels were bald! The dolly frame was bent. The straps were worn out. The guy did not give us a secondary pin to hitch up with we had to buy a wiring pins for the uhaul that was supposed to be on the equipment we rented.

Ashley Gifford 
Rating:
2.0

I was given a text that stated that the pickup was verified for 8a, but they don't open until 9a. There was a rep in store but refused to assist me because they were not open. I contacted online help and they notified me that I booked with TruckShare (24/7 unattended rental, so I was able to get the truck without any assistance and it was my fault that I didn't read closer that it was unattended) but had I ran into issues, the customer representative should have helped had I had further questions, not just shrugged and ignored me through the doors. When I finally got the key, I went to the truck and noticed it was parked so close to another truck that there was no way to enter the truck through the driver side and I had to enter through the passenger and have another person assist in backing the truck up because the mirror was touching the adjacent trucks mirror - it was close enough that had someone just backed up it could have easily hit the truck and knocked the mirror off. I was able to get the truck out of the space and be on my way finally. The interior of the truck was dirty and not well maintained and, looked like it hasn't had an interior wipe down in ages.

Dakota Schuch 
Rating:
4.0

THEY NEED TO EXPLAIN THE DOUBLE PAYMENT TO YOUR CREDIT CARD. i WAS PROACTIVE AND CHECKED MY BANK ACCOUNT, THEN HAD TO CALL THE UHAUL STORE TO GET EXPLANATION

Kevin Shalkiewicz 
Rating:
2.0

As I was trying to order other merchandise the agent working claimed I couldn’t purchase it because they weren’t in the computer but clearly in the store & the bathroom smelled of matijuanna asked about that was told it was a employee that worked there & I was giving a broken dolly & no help on gettin a refund so over all service was terrible ‼️🙄

Marilyn Gordon 
Rating:
5.0

I give this store a 10 star rating. Demetrius and his staff (Jasmine) was more than accommodating and empathetic of the situation coming from Arizona and accommodating me through my transition back to Illinois. The facility was kept clean and organized excellent customer service from beginning to the very end. I am grateful that they were there for me in my time of need coming back home to Illinois. It made my return even more welcoming. I’m grateful… kudos to the staff in Park Forest U-Haul facility for super excellent customer service.

Mahalia Coates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrine Hester 
Rating:
5.0

Customer did not leave a comment.

DAVID HAMMOCK 
Rating:
5.0

Customer did not leave a comment.

ELAINE GREEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELAINE GREEN 
Rating:
5.0

Everything was great even though I had pushed my reservation back multiple times.

Shiquinta Sykes 
Rating:
5.0

Customer did not leave a comment.

john DeForest 
Rating:
5.0

Demetrius was helpful and friendly.

John Schlitt 
Rating:
5.0

Customer did not leave a comment.

Darrine Hester 
Rating:
5.0

Customer did not leave a comment.

Darrine Hester 
Rating:
5.0

Customer did not leave a comment.

Dean Christofilos 
Rating:
5.0

Customer did not leave a comment.

joann turner 
Rating:
5.0

À customer service was great the young lady Bree is an excellent customer service representative

Alphaeus Mitchell 
Rating:
5.0

Miss Mary checked me in upon my return. She was quick and courteous and helped me on my way. I look forward to utilizing this location for all future needs. I used to use the Napa in Monee that used to rent uhaul as it was a block from my house. Since then I have found the Park Forest location to be the best option for me as well as others in the area.

Randy Hogan 
Rating:
3.0

Customer did not leave a comment.

Shamela Johnson 
Rating:
5.0

Customer did not leave a comment.

ANTHONY BURTON  |  Overall Experience 
Rating:
1.0

This location has the worst service ever! Came in for a scheduled pick up for 4pm and did complete my services until 7:30 pm. Simply the worst!

Tamika Roberts 
Rating:
5.0

Customer did not leave a comment.

pearlene hudson 
Rating:
5.0

I absolutely would rent again the ladies were friendly and professional

nichelle smith 
Rating:
5.0

Customer did not leave a comment.

lydia velez 
Rating:
5.0

Check windshield fluid.

Ervin Holmes 
Rating:
3.0

Customer did not leave a comment.

Yvettr Martin 
Rating:
5.0

Customer did not leave a comment.

ANGELA DAVIS  |  Overall Experience 
Rating:
1.0

There was water damage to my things.I told the manager and didn’t even care was very disappointed

Steven Stephenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamon Jackson 
Rating:
5.0

Customer did not leave a comment.

Constance McKenneth 
Rating:
5.0

Customer did not leave a comment.

Fershawnda Green 
Rating:
5.0

Great customer service 😄

shawanda speed 
Rating:
1.0

Customer Service when returning rental item was rude, unprofessional and not helpful. Will not return to this location again.

Juan Aguilar 
Rating:
5.0

Customer did not leave a comment.

Robert Baggett 
Rating:
5.0

The experience with the Park Forest location was AMAZING!!

Jacqueline Watkins  |  Overall Experience 
Rating:
5.0

Jasmine, at your Park Forest location was great. She accommodated me in switching out the van I rented 3 times, due to the first one having very loose steering, and the second seemed to have a leak in the rat rear tire. The third van was perfect and clearly a newer van that drove beautifully. For these reasons are why I checked N/A

harry brown 
Rating:
5.0

Customer did not leave a comment.

Jeffery Williams 
Rating:
4.0

Customer did not leave a comment.

EVAN DAVENPORT 
Rating:
5.0

Over the years, I’ve had contact with several staff members, From Demetrius & leading the way down to the last conversation with Bria with Checking out. It feels great to know that people care about your situation and are willing to assist in anyway they can within reason. Bless you all

Jo Ann E -Castile  |  Overall Experience 
Rating:
1.0

Very terrible at this location one of workers was driving the truck Very fast and unsafe to customers. Never they never check the truck I rented. I should have received all my money back from this experience.

STACEY TUCKER 
Rating:
5.0

Customer did not leave a comment.

James Sienko 
Rating:
4.0

My only concern is that one of the female staff members I spoke with when I rented the locker was apparently not aware that only certain style locks that U haul sells/approves are acceptable. At that time I rented the locker, I explained I also had a different style lock (which I presented) that's different from U Haul's lock that I also wanted to use on the door as a 2nd lock for added security . I was told it would be ok. Much later (about 1 month ago) while I was away out of the state on business, I received a call from a male staff member at U Haul who explained I needed to remove the extra lock ASAP as only one U Haul approved locks could by use for insurance reasons . I explained I was out of state and would do so upon my return ,and did so as agreed upon my return weeks before closing the locker out yesterday. At this time I have no issues or concerns and expect no other payments will be drawn from my credit account on the 19th of this month . The locker was completely clean , cleared and undamaged when closed out.

Ray Hills  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sondra sandiser 
Rating:
5.0

Very good customer service ❤️

Ester Slaughter 
Rating:
5.0

Everything I have rented from there the equipment is always available and ready and in great condition!! Customer service people are so nice too!!

Shonna Hernandez 
Rating:
5.0

The manager is very professional.

constance mckinnis  |  First Impressions 
Rating:
4.0

Service was just fine

Linnie Wade 
Rating:
5.0

Service is great.

SERGIO MEDINA 
Rating:
5.0

Customer did not leave a comment.

JAMES SCHROEDER 
Rating:
5.0

The rental was very good besides that there was a hydraulic Spiel or some kind of liquid that was coming from the back of the van I rented other than that it was a good experience always I will come back again always

VAUGHN HAYWOOD 
Rating:
5.0

Customer did not leave a comment.

Annette Foster 
Rating:
1.0

The desk person (62 year old small lady) was tasked with also hooking up the 6 x 12 trailer to our vehicle by herself. The poor thing worked with a “donkey” to maneuver the trailer to hook up to our hitch. It broke loose and flipped her in the air. She landed on her head on the pavement. She was obviously injured. When calling the manager to help he criticized her for not having the customer (me) to hook up the trailer. He finally arrived from another location and seemed quite annoyed with the little lady. This is uncalled for. They did not check for the correct license plate and later contacted me to provide that and comment on any damage that I noticed. A poor customer experience to say the least.

Dale Reiser 
Rating:
3.0

Customer did not leave a comment.

larry stevenson 
Rating:
4.0

Had a problem with dropping the truck off with the app

Robert Hawkins 
Rating:
5.0

Whenever I need either moving equipment or supplies, this is the first location I go to. Your Service Representatives are knowledgeable, professional, and courteous. My reservations are ready for me such that I have a very short wait time to pick up my truck.

sebronella davis 
Rating:
5.0

The guys were very helpful and displayed great knowledge of the equipment. I checked in and was on my way very quickly.

Tammy Peebles 
Rating:
5.0

Everyone is very helpful and friendly I’m very happy and grateful with the overall service and care. Great Job!! Thank You 🙏

Maria Vega 
Rating:
1.0

I’ve been being harassed and threatened with auction over an empty storage unit for months, despite notifying them by email, phone and in person. I told the staff over ten times that I had vacated and they still proceeded to contact me several times by email, phone, and mail. They also contacted my family member over 10x, which is embarrassing by itself but especially so if I don’t actually owe anything. The unit was cool and all but the lack of communication and the outright bombardment of notices and calls would have me never suggesting this place, respectfully.

Aliyah Simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daja Taylor 
Rating:
5.0

Staff was very professional and helpful

Larry Hamblin 
Rating:
5.0

Everything went well

Ray Alexander  |  First Impressions 
Rating:
3.0

Cash deposit got returned as a check. Why doesn’t the store keep money to return the remaining amount of my order in cash?

Bryan Abrego 
Rating:
4.0

A vending kiosk for items like mattress covers, tape locks, etc. The location on Western was extremely busy Friday and Saturday. The employees. (2) did their jobs were very courteous however, for myself and additional purchase was needed, and neither one could assist.

Jacqueline Watkins 
Rating:
5.0

Customer did not leave a comment.

Patrick Kennedy 
Rating:
3.0

My card was used Someone from this uhaul used my card to buy over 1,000 worth of stuff Including tools It was a new card and this place was the place that had access to the card ,card had never been used we will never rent from this company again

cencirea robinson 
Rating:
5.0

Very effeicient and friendly check in and check out process. Thannk you!

Michael Striverson 
Rating:
5.0

The true

Angela Green 
Rating:
5.0

The man who took care of us was friendly, courteous and explained things to us. He was patient and answered all of our questions. A really great place.

Brad Kort 
Rating:
5.0

I love this location they’re always kind and they’re so helping and very knowledgeable about the equipment and the supplies. Thank you U-Haul.

Jason Rone 
Rating:
5.0

Customer did not leave a comment.

Phillip Medina 
Rating:
5.0

Every thing is always perfect

VAUGHN HAYWOOD 
Rating:
4.0

It would have been nice to have the snow/ice cleared off the windshield and back step before I got the truck. I’m glad my ride had a scraper and brush with them.

David Boersema 
Rating:
4.0

Customer did not leave a comment.

Michael Kellogg 
Rating:
5.0

Excellent experience your staff was amazing and very helpful. Thank you again. ..Romon Glover.

roman glover 
Rating:
5.0

I had never been in a u-haul facility and my experience from start to finish was excellent. I was served with laughter and a smile. Everything was made known to me and I would utilize your service again

Brenda Mitchell  |  Overall Experience 
Rating:
5.0

Great crew

richard silva 
Rating:
1.0

The mirror way broken in the truck . Where you move your furniture out of storage was full of ice and snow. The truck had snow and ice all over the windows. The truck door was frozen and after staff was notified they did not come out to open the truck door .

Tryricko Bolian  |  First Impressions 
Rating:
5.0

The staff were friendly and very helpful. I dropped my wallet in the parking lot and drove off, the store representative called me to come back and get it. Ordering everything was easy and they had it ready. Not to mention, it was fairly easy to drive the truck.

Kalifaamira Shabazz 
Rating:
1.0

It was fine until Ron put a fake note in my account saying I ask to close my account! THAT WAS A LIE! My lock was still on the unit. I BELIEVE HE AND DEMETRIS WAS TRYING RO STEAL MY ITEMS IN MY STORAGE SO I MOVED OUT! When I arrive there was an additional lock on my unit! THIS FACILITY IS DISHONEST AND I WILL MAKE SURE THEY NEVER DO THIS TO ANYONE ELSE!

Tachera Small  |  Overall Experience 
Rating:
5.0

Nothing

carolyn burage 
Rating:
5.0

Customer did not leave a comment.

Terry Hurst  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corry Henderson 
Rating:
5.0

Nothing. Great customer service.

Marla Latoya Steele-GriceSteele 
Rating:
5.0

Need floor mats in all of the trucks

Mark Vandenbrink 
Rating:
5.0

Customer did not leave a comment.

YRHONDA BLACKMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Aprile 
Rating:
5.0

Everything was good. Really quick service.

Eric Tolbort 
Rating:
5.0

Customer did not leave a comment.

Marco Van 
Rating:
5.0

The customer Service person Bria was very Professional and very knowledgeable about her products I would recommend this location to everyone

Maurice Lofton 
Rating:
5.0

Excellent loved my experience

Sharlette Bacon 
Rating:
3.0

Customer did not leave a comment.

Georgetta Dodd 
Rating:
5.0

Make sure the equipment is checked back in properly and at the time it’s returned

Walter Smith 
Rating:
5.0

The managers and staff, Demetrius, Rob and Mary really are wonderful. I moved out of state and I had my storage unit with this location 2 years. They always called with updates and assisted me with every concern. I’d definitely recommend this location.

genene bond  |  Overall Experience 
Rating:
5.0

The personal service was exceptional. The ease of check-in was faster than I expected, and the return was quite fast as well. It took a bit of getting used to the drive of the 15' truck, but once I got the hang of it, it was fine!

Kelvin oliver 
Rating:
5.0

Customer did not leave a comment.

Shushawna Roberts 
Rating:
3.0

Customer did not leave a comment.

Augusta Lee 
Rating:
5.0

I had a situation whereas I couldn't bring the truck back at the time agreed, I came to them like a grown woman to explain my situation before the original time to bring the truck back and let's just say the way they treated me I WOULD RECOMMEND THIS LOCATION ANYTIME AND TO THE STAFFING THANKS SO MUCH!

Tanya Spencer 
Rating:
3.0

Customer did not leave a comment.

Ashonti Jackson 
Rating:
1.0

The inside of the trailer was filthy, the U-Haul employee didn’t assist me with my 2inch ball and hitch mount, and the employee also tried to accuse me of stealing the electrical power line for the trailer. This was the most horrible experience that I’ve ever had with U-Haul!

Rasheed Walker 
Rating:
5.0

Customer did not leave a comment.

JUAN NILA 
Rating:
5.0

Nothing to improve, excellent customer service!

MARSHA PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

Adrian garner 
Rating:
5.0

Just keep up the good work, and thnk you for your service

Theodis Love 
Rating:
5.0

Everyone and everything was awesome and still is , thank you for your service !...

Craig Bryan  |  Overall Experience 
Rating:
5.0

Very courteous and friendly service. I will most definitely return in the future for all my moving needs. Also I will be recommending this location to all my family and friends.

Shawn Payne 
Rating:
5.0

No suggestions.. everything was great

Karen Yates 
Rating:
4.0

Customer did not leave a comment.

gloria mack 
Rating:
5.0

Customer did not leave a comment.

JANICE DENNARD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Gaston 
Rating:
4.0

Customer did not leave a comment.

Valente Flores 
Rating:
4.0

Customer did not leave a comment.

DEBRA ROSS 
Rating:
5.0

Customer did not leave a comment.

LaQuitia Williams-edwards 
Rating:
5.0

Ver good customer service.

Rochelle Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINA DAVIDS 
Rating:
5.0

You guys are wonderful keep up the good job

Cynthia Holmes 
Rating:
5.0

Customer did not leave a comment.

Charles Price 
Rating:
5.0

Customer did not leave a comment.

David Harris 
Rating:
5.0

Customer did not leave a comment.

mercedes yates-jones  |  Overall Experience 
Rating:
5.0

The person running the place does a good job and he is. Very helpful. His name is Demetrius. Get more people like him.

Julius Miles  |  Overall Experience 
Rating:
4.0

The young man that waited on me was very nice.

Rochelle Johnson  |  First Impressions 
Rating:
5.0

I can’t remember the name of the assistant manager…I think it is Ron? He was an amazing help assisting in my move in. Very professional and transparent. He deserves a raise or a promotion. I will definitely recommend this Uhaul location to friends and family for future move ins.

PHILLIP JONES  |  First Impressions 
Rating:
1.0

My furniture and clothing was damage due to water or spray which caused my items to grow mold onto it. The storage was a climate controlled storage and it still got damaged. It was feces from rats and roaches inside the storage as well.

Nikkita Dunbar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Dennard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latonya Reese  |  Overall Experience 
Rating:
1.0

Every time I made contact whether it was in person to a local U-Haul location, or whether it was over the phone each team members understanding of which promotion I was referring to was unique in which requirements applied if any requirements at were needed to be met to ensure promotional price was guaranteed for me to customer. Every staff member was very professional, kind, outgoing, knowledgeable, helpful, in their own way. Which everyone was willing to help in anyway possible, offered me an apology for the inconvenience and quickly transfer me or refer me to another department however, upon speaking with manager who is very professional prompt to help hands-on knowledgeable, very kind most of all taking the time how to listen to specific concerns regarding my dispute’s in my reservation to understand and resolve the miscommunication. I will only suggest a follow up, so everyone is on the same page along with a follow-up call to ensure the correct outcome for U-Haul and new customer.

Torres Jami  |  First Impressions 
Rating:
2.0

Fully of rodents but, staff was friendly.

Nikkita Dunbar  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Blake Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antoine thomas  |  Overall Experience 
Rating:
4.0

The better storage units close at 7pm and i moved at 6pm had to rush

SHAREESE JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita Coleman  |  First Impressions 
Rating:
5.0

Staff was personable and professional!

MAYA HARDY  |  First Impressions 
Rating:
5.0

The staff was very personable and professional!

MAYA HARDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

taron cox  |  Overall Experience 
Rating:
4.0

My #1 complaint: Don’t make storage payments with a check. It somehow gets more lost!

Lisa Wallace  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Milton Hackworth  |  First Impressions 
Rating:
5.0

Thanks to all and Mr Jones in your office

Elliott Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

quennika Beamon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASHAWN MORRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBIN SAKA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus Davis  |  First Impressions 
Rating:
5.0

My issue was resolved quickly and Demetrius was very kind and understanding.

Twianna Johnson  |  Overall Experience 
Rating:
5.0

.

Akilah Clinton  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Robert Perkins  |  Overall Experience 
Rating:
5.0

Very clean excellent people friendly and very accommodating

carolyn laine  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yvonne Patrick  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nicole Dosie-Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyra Chandler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IN DODD  |  First Impressions 
Rating:
3.0

Two things that happened: 1) Our lock on our storage unit 143 showed signs of being cut. The shakle part had saw marks on it. We went and purchsed another pad lock similar to the locks on other storage units and put it on. 2) Trying to concact your office of our departure and vacating our storage unit on the day we left it lead me to rwo 20 or more minutes on the phone after being put on hold!!

Amy Madsen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Delores Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael meriweather  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODNEY STONE  |  Overall Experience 
Rating:
5.0

Love the staff

Donna Morris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele Matthews  |  First Impressions 
Rating:
2.0

The facility was well lite, convenient store hours, clean ground, but most of the staff members were polite only two were not. It took two months and yet counting for a response and action to happen concerning Mt storage. However everyone was paid in time my storage fees were on autopay.

Calandra Moore-Norris  |  Overall Experience 
Rating:
4.0

Very please with the service I received. Everyone was extremely supported. Great service.

Janice Dennard  |  Overall Experience 
Rating:
4.0

Overall very good experience. Only con was that, from time to time, the bathroom was not available for customer use. I also did not receive a pro-rated refund for vacating my unit two weeks prior to the date my next payment was due, even though this is typically a standard practice.

lynn brewer  |  Overall Experience 
Rating:
4.0

Overall very good experience. Only con was that, from time to time, the bathroom was not available for customer use. I also did not receive a pro-rated refund for vacating my unit two weeks prior to the date my next payment was due, even though this is typically a standard practice.

Lynn Brewer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah Walker  |  Overall Experience 
Rating:
5.0

Keep it UP, just continue to get BETTER!

Richard Thomas  |  Overall Experience 
Rating:
3.0

Staff was very helpful, knowledgeable & friendly. All my concerns were met except an issue with a lock removal and it appeared as if someone tried to break into my unit. I am missing a couple items and hopefully I misplaced them myself. 😔. I placed the recommended lock on when I rented the unit. Was told later I needed to replace it with a 50.00 lock. This was impossible, I was out state. I was then told the lock on the unit was to heavy and made the metal crack and made the unit appear broken into. 🤭. All is well. Just wanted this noted. My appreciation to all.

Vernice Schopp  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

REGINA MCELROY  |  Overall Experience 
Rating:
5.0

I’m very pleased with Uhaul in Park Forest. They are fantastic people and friendly too! Especially the manager and Mary. Please keep them at this location.

YOLANDA Tomasello Stoutmire  |  First Impressions 
Rating:
5.0

I had an excellent experience with the Store Manager as well as the Assistant Store Manager who’s always very helpful , and knows his job well . The Associate Ms. Mary is always in good spirit , and always willing to assist the customers.

Melicia Davis  |  Overall Experience 
Rating:
1.0

Overall excellent customer service Store Manager Demetrius and also I believe the Assistant manager Ron has excellent customer service skills they went over and beyond. I will recommend this facility to my family and friends.

Melicia Davis  |  First Impressions 
Rating:
5.0

Very pleased with the staff and the storage facility located at 2210 Western Avenue in Park Forest, Illinois. Liked the lighting and the cleanliness. No bad odors at all.

Sherlon Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamia norwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dalbert steele  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDERICK SMITH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRYANNA BROOKS  |  First Impressions 
Rating:
3.0

Assigned a locker that had a lock on it already, and reassigned locker over the phone and currently wrong info in the system

TERRANCE ROACH  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JAILYN LUMPKIN  |  First Impressions 
Rating:
5.0

None

NORMAN RUSSELL  |  First Impressions 
Rating:
2.0

The staff is extremely rude and unprofessional.

Regina McElroy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rian Tellis  |  Overall Experience 
Rating:
5.0

All associates were nice and helpful

CARDAREL ALEXANDER  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

latoya hambrick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joann Barnes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNETTA M GOLDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loni Johnson  |  Online Move In 
Rating:
2.0

The first locker they gave me a key to, was already occupied. I ended up switching to a larger locker anyways, but the whole process took forever. Very slow and very disorganized. Staff was friendly but overall slow and not very competent.

Justine Gustafson  |  First Impressions 
Rating:
3.0

Was charged 50 to remove a lock from storage

JESSIE SPENCER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

latisha schaffer  |  Overall Experience 
Rating:
4.0

No problems or unfortunate events while storing my property there. Appreciate that my storage was indoors but easy to get to. The card to enter worked much better. Thank you.

ARLENE PADEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONDA STEWART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Jordan-Collum  |  Overall Experience 
Rating:
4.0

Wonderful, Thank You

Gloria Cook  |  Overall Experience 
Rating:
4.0

There was a back gate that was open all the time so you really didn’t need to swipe in. Otherwise, it was a decent place

Allyessa Zambrano  |  Overall Experience 
Rating:
5.0

They are always very nice and helpful!

MAYA HARDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eloise Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charles adams  |  Overall Experience 
Rating:
1.0

Very poor customer service. Unprofessional service. I was treated as if I was disturbing them. Brandon was very rude and his co worker told him he was going to report him also. I have filed a complaint about the Park Forest Uhaul store.

HEATHER MILES  |  First Impressions 
Rating:
4.0

The storage unit I used had a very bad leak coming from two or three places. I lost some valuable items. If I should have to used another one of your storages it will not be a used up box truck. Also I had a problem getting thru the gate because of what ever reason my code will never work from the first day I arrived I always had to get one of the staff members to come out to open gate. Also for what you charge for rental it shouldn't be $50 dollars to cut a lock off especially when you don't allow them to cut lock off themselves. The only thing I can say is that you have a very friendly and helpful staff. You also was cool the few times I saw you. Thanks and have a nice day.

Roosevelt Kincade  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

olvera emeralda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latisha Mccullum  |  First Impressions 
Rating:
4.0

I found that everyone was helpful except for one person she was rude Nasty and unwilling to help.

Recisa Davis-Faust  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ezel Moody  |  First Impressions 
Rating:
2.0

Your Glenwood IL facility has some very rude service managers I've ever had to deal with.

Robert mccallum  |  Overall Experience 
Rating:
2.0

The phone experie was horrendous. Park Forest and Glenwood were Totally UNprofessional. UNprepared. NOT Knowledgeable. NOT efficient. It was never disclosed to me that I had to pay a $100 deposit. My Granson waited at the Glenwood facility almost 30mins before he had to go “FIND” someone to assist him. The call center rep told me I could send a family member to check in as long as they had my email. Not the case, I couldn’t get in my storage unit. I made 5-6 calls for two days to finally resolve my rental. Waaay too stressful!!! Completely UNBELIEVABLY SCARY even. My time, energy, money, etc were totally disrespected. The computers didn’t even know what was happening. Rep didn’t know which facility was 24hrs. I could go on and on….. I’m appalled. SMH🤦🏽‍♀️

MICHELLE LOVE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexander dumas  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christan tramel  |  First Impressions 
Rating:
4.0

Great

charles adams  |  First Impressions 
Rating:
5.0

The staff was wonderful. Thank you.

Donna Brumfield  |  Overall Experience 
Rating:
5.0

Thank you for your help.

Amy Madsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Maldonado  |  Overall Experience 
Rating:
5.0

Thank you

Taquita Lewis  |  Online Move In 
Rating:
4.0

Emma excellent customer service

DEANNE BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE WEATHERSPOON  |  Overall Experience 
Rating:
5.0

Great service.

Kenneth Taylor  |  Overall Experience 
Rating:
1.0

Did not have what I reserved. Then I was sold a unit which was the right size without climate control. Only positive was that I got my money back.

Michael Vezmar  |  Overall Experience 
Rating:
5.0

Great staff very friendly and professional

SCOTT DOW  |  First Impressions 
Rating:
5.0

I had a great experience with the staff.

STEPHANIE BYRD  |  Overall Experience 
Rating:
1.0

Never go here

sharriona davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice Turner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jayson Butt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennipher Johnson  |  Overall Experience 
Rating:
4.0

The service that U-haul offers can be uncomparibly helpful, as well as valuable in situations where extra space is needed in short notice, and for self selected periods of time that fits Your personal needs.

ROY COBBS  |  First Impressions 
Rating:
2.0

Short staffed and assigned a unit that had locks on it. There was confusion with another unit and I had to wait an extended amount of time to be assisted. When I called on the phone I was put on hold and no one returned.

Adrienne Ross  |  First Impressions 
Rating:
5.0

Emma was more than helpful

Ciara Jenkines  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENISE BYRD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio Hudson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan Wells  |  First Impressions 
Rating:
5.0

Thank you for all your help with my needs really appreciate you guys thank you

Darrine Hester  |  First Impressions 
Rating:
5.0

The office staff are very friendly and helpful.

WESLEY LANKAH  |  Overall Experience 
Rating:
2.0

It was nice to have a free month with my one way move, however compared to other facilities The unit is smaller, and higher priced.

SHARON CHILDRESS  |  Overall Experience 
Rating:
2.0

I reserved a climate controlled storage unit & ended up with something different because it had been rented out before I arrived. There was little to no availability and your system doesn't match what is exactly available & what wasn't. I also did receive an access card, I was only given an option of a 6 digit code. The clerk when I arrived was there alone because a co-worker failed to show up so that delayed the process after an already long day. So due to the lack of storage space & professionalism, I will never refer this facility to anyone else.

Kevin Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James boggan  |  First Impressions 
Rating:
1.0

The unit was difficult to find and the staff member initially told me I was at the wrong place. Of which I was not. Once the unit was actually located by myself, the door was broken and was unable to be opened. I walked back to the office, and the staff member told me that the unit next to it was empty to use that one. I walk back to the unit and that new unit was in fact not empty. I walk back to the office to have the staff member help with the door on the unit I was assigned and the staff member determined that the spring to the door was broken. They had no additional units and I had to sit in their parking lot calling different places in order to find storage, while having my moving truck there ready to be unloaded. Ultimately I booked with Extra Space storage whose unit was clearly in much condition and all doors worked properly.

Aftan Brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LISA DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLA SMITH  |  Overall Experience 
Rating:
5.0

Great service and helpful staff.

CHRISTIAN VINING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Fischer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee tate  |  Overall Experience 
Rating:
5.0

I would hope to see you next time I need one

JOE DIETZ   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary Larry  |  Overall Experience 
Rating:
1.0

I had an awful experience! I traveled from out of state and needed to return a 15” truck and auto transporter, as well as to rent a storage unit. Things took a turn for the worse as I needed help/guidance to get my car off the transporter. I was told that they would not be able to help due to policy. I was informed that they could get someone over to help but I would need to pay that person $20-$30 dollars. I felt as if I was being scammed out of money. I immediately got on the phone with customer service to schedule another location for drop off. I also canceled my storage unit and requested a refund (which I’m still waiting on the reversal to be applied to my account). The reason for this is because I didn’t trust them, and I’ve never experienced this type of customer service from Uhaul. Uhaul has always been my go to for storage and moving needs. Please fix this issue!

Barbara Coats  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Taylor  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Pauline Walker  |  Online Move In 
Rating:
3.0

Needs more convenient access for inside storage units

Katuana Cooper  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Lakisha Harris  |  Overall Experience 
Rating:
5.0

Good place to go

DOUGLAS DOYLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KERRY MORGAN  |  Overall Experience 
Rating:
5.0

Great Customer Service from Manager Jason. He was very knowledgeable and Respectful. He took his time to get Me & My Husband Taken Care Of !…Awesome Service 😊👍🏾

Kenneth Taylor  |  First Impressions 
Rating:
4.0

Jason is the best.

Tina Williams  |  Overall Experience 
Rating:
5.0

The manager and staff were very nice and extremely helpful

FONCHELLA ROBINSON  |  First Impressions 
Rating:
5.0

Good job

Lance Robinson  |  First Impressions 
Rating:
5.0

I was especially pleased with Damen, the manager of this location. He has been especially helpful, creative and kind, as we had to unexpectedly move a family member to a nursing home during Covid! Tough for everybody, but the help of Damen and crew made things a lot easier!! Thank you & Happy New Year!!

Cheryl Jeffries  |  First Impressions 
Rating:
5.0

The Park forest facility employees are very helpful and friendly, a big tob-up, for acting management for 27, and 28 Dec. She was very helpful.

WESLEY LANKAH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toni Holt Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandy Newson  |  Overall Experience 
Rating:
5.0

The staff was very professional, personal and efficient! The units and trucks are well maintained as well!

united way  |  Overall Experience 
Rating:
5.0

I just couldn’t understand how I kept getting billed when I moved out before my free month was up. I’m hoping I can get some help with that

Teshinya Wilnewic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNDON HUBBARD  |  First Impressions 
Rating:
1.0

Alot of my items were destroyed from MICE RUNNING AROUND ABD WHILE RETRIEVING MY STUFF THE WERE RUNNING ACROSS MY FOOT VERY UNSANITARY 0¹) blankets clothes my dresser set got destroyed ...but the staff Mr.Damion at park forest was very perfessional...

Vonna Alexander  |  Overall Experience 
Rating:
5.0

The manager, Damen was extremely helpful and I appreciated his assistance. Thanks again, Cheryl Jeffries

CHERYL JEFFRIES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darlene Rockett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tim lloyd  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRYANT CANTRELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

timmisha coleman  |  Overall Experience 
Rating:
4.0

Customer service was always helpful and courteous

LOU EMMA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherine mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Flyood  |  Overall Experience 
Rating:
2.0

Too early to comment

KARON HOOKER  |  Online Move In 
Rating:
5.0

I reserve my unit online using the website. I was giving unit 0717 but upon arrival that unit was already taken. The associate inside the facility was very helpful and she was able to assigned me a new storage unit that wasn’t assigned to no one else. She made the process very smooth and she was able to do it all while we loaded our items into the storage unit once we were finished loading up she came outside with the correct paperwork showing our new storage unit number. I am beyond happy with the service that she provided she was nice and helpful and she completed the task in a timely matter. See the reason why I waited this experience at excellent. The online process needs to be updated so another customer won’t be assigned a storage unit that’s already assigned to someone else God for bid if they came after hours wants to facility with clothes then they wouldn’t be able to load the items into the storage unit plus they would have wasted all their time loading a uhaul for no reason.

Toriano Williams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marcita Stephens  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kevin Enty  |  Overall Experience 
Rating:
5.0

The young lady that help me was very pleasant, polite and knowledgeable. I have to add patience because I had no idea as to what I needed. She was so very helpful.

Vernice Schopp  |  First Impressions 
Rating:
5.0

Great staff

DEMETRIUS TARBOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timmisha coleman  |  First Impressions 
Rating:
5.0

Your employee Takeisha Stennis was truly amazing. She went over and beyond to help resolve an unfair charge I received from a rental over two years ago. It was a mistaken late charge and I couldn’t proceed forward with the rental until I paid it. She was compassionate and followed up to ensure it was resolved. I had a negative feeling about Uhaul and she turned that completely around. She is the reason Uhaul is keeping us as a customer. Great job!!

George Huff  |  Overall Experience 
Rating:
5.0

I thank God they were very helpful and kind. The manager show so much concern about what you have and about your things in storage. Thank God for the Management at UHAUL. I was sick in the hospital I call the head Office to let them know I will be there later ok

sandra bixon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keyera Clerk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomeka Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffane chavers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATRINA SOSIMI  |  First Impressions 
Rating:
4.0

The employee was very nice and helpful and we appreciate him

WESLEY LANKAH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanda Raglin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vernice Schopp  |  First Impressions 
Rating:
1.0

Poor and rude customer service every time I came or called. Mouse and giant bugs in storage.

Dominique Hendricks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARIEL RHODES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA MORALES  |  First Impressions 
Rating:
1.0

One of the young ladies that assisted me was pleasant, the other had an unpleasant attitude. I was given one unit, and a lock was already on it. The unit I have has glue mouse traps all over so I can’t use the space in the corners! Also I don’t want mice in my belongings! I’m going to find somewhere else because this is disturbing and is also prohibiting me from full use of the space. Unfortunately, I had no other choice in the moment because I couldn’t find another facility on such short notice. I would not recommend this site.

Colette King  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yolanda Collins  |  Overall Experience 
Rating:
1.0

It’s convenient, but that’s it. Great for truck rental and supplies . It’s very hard to reach staff by phone; units have rodent and insect infestation; must staff Is rude.

Pam Oliver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyonnie Mannie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKENYA Harris  |  First Impressions 
Rating:
5.0

Clean, safe, friendly.

Andre Smith  |  Overall Experience 
Rating:
2.0

I'm only able to access the unit during office hours. I thought the unit was 10X10 instead of 8X10X10.

KEVIN STENHOUSE  |  First Impressions 
Rating:
5.0

Excellent service

elsa miranad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANINE DRINANE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla Neil  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JOSE FUENMAYOR BRAVO  |  Overall Experience 
Rating:
4.0

Access was not given looking for more hours of accessibility

ROSLYN JOHNSON  |  First Impressions 
Rating:
5.0

Jada was amazing. She helped out in every way possible

Dominique Winters  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WALTER SMITH  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ahmed Ebraheem  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dushon Caldwell  |  First Impressions 
Rating:
5.0

I Loved the customer service I received not just from the young lady that took the information but the staff in general was very helpful specifically Kayra please forgive me if i spelled her name wrong.

Tomeka Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Chambers  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Camille Wright  |  Overall Experience 
Rating:
5.0

The service rep was wonderful!!

esperanza morphis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Peter McLoyds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronnie Bullock  |  Overall Experience 
Rating:
2.0

I picked up all my stuff and I lost everything.. there was mouse pop everywhere, they chews through bags and pictures. All my daughters childhood was destroyed. Then they had the nerve to want to charge me $80 for not taking or touching all that stuff. I was not going to risk my health for what that looked like covered in pop.

CORI MOORE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sal galaviz  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dena High-Rogers  |  Overall Experience 
Rating:
5.0

Takiesha was a great help to me, she explained all options well. She also was very polite and well spoke!

AARIEL RHODES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Green  |  First Impressions 
Rating:
2.0

The folks at the facility were fine. My displeasure is with corporate. My debit card was compromised and thus my automatic payment was declined and before I knew what had happened I was already fined and my back up person was contacted. No one bothered to see what the issue was, and it was my first occurrence . I have a high credit rating and rarely miss a payment on anything. In fact had this not happened i was going to open up a second unit. I will be staying at the other facility instead. I've been with them for 30 years without any issues.

simon szeghy  |  Overall Experience 
Rating:
5.0

Thank you all so much

beverly ball  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FAITH BARNES  |  Overall Experience 
Rating:
5.0

Great experience over the last 5 1/2 years. Even though some of my things were ruined due to moisture in the unit. There was quite a bit of mice droppings as well. My interactions with staff were always pleasant and understanding. Kind regards, Nakia

NAKIA JONES  |  Overall Experience 
Rating:
5.0

Everyone is so friendly and helpful. The facility is always clean. Keep up the great work.

stephaine byrd-bass  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elliott Brown  |  Overall Experience 
Rating:
5.0

The Staff person that assisted was extremely helpful, friendly and nice. Its nice to get good customer service these days. Thank you!

Tanya Clark  |  First Impressions 
Rating:
1.0

There are dead mouse in the storages and the guy who helped us had given me a storage that already had a lock on it and I wasn’t able to move my things out of the uhaul truck

VINCENT LLOYD  |  First Impressions 
Rating:
3.0

Good place

jasmin reid  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce Luckett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HILTON JENKINS  |  Overall Experience 
Rating:
5.0

The employee who served us was very helpful and friendly. Very good experience!

Jonnie Nelson  |  Overall Experience 
Rating:
5.0

TAkeisha Stennis was exceptional. Her customer service skills were over and beyond. She did her job with ease and precision. She cared about my concern and my needs. She was truly awesome.

Teshinya Wilnewic  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

emma edmond  |  First Impressions 
Rating:
4.0

Great service

Carmen Burnett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOBBY ROACH  |  Overall Experience 
Rating:
1.0

The lock was not removed until 630pm and i order my storage with a contract at 10am. I lost my entire day and the office would no answer the phone. Unacceptable.

Christopher Belcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Walker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela Lamb  |  Overall Experience 
Rating:
2.0

Get your stuff together U-Haul. Bad truck with check engine light that popped on during a long trip between states. Didn’t get the truck I originally reserved an entire MONTH in advance. The storage unit I requested a month in advance wasn’t available either. There is a pandemic and THEY DIDNT CLEAN THE TRUCK AFTER THE PERSON BEFORE ME. The previous customer pulled up and they told me that this was my truck. Worst experience ever. Who cares about convenient hours. Who cares about a near facility if you can’t get my reservation right after an entire month. Never again U-Haul!!

Lacey Bolton  |  First Impressions 
Rating:
5.0

Thanks alot for your superb services! Rated #1 in my book of storage providers across the world.

Nicole Winters  |  First Impressions 
Rating:
4.0

I loved the new rental procedures put in place to protect the customer and your employees! Bravo U-Haul! Together we will beat this Covid-19 virus 😊👍🏼

STEPHANIE ESPINOSA  |  First Impressions 
Rating:
3.0

I was happy with U- Haul staff however during the corona epidemic I could not enter the building without wearing a mask lights is completely understandable but when I got in the building nobody else had a mask on none of the staff had mask on so why not understanding what the situation is also outside the building people were parking everywhere walking everywhere and your staff outside the building there were tools all over the ground air hoses everywhere I've tripped massive x almost fell and nobody said or did anything about it and I know there's a lot of people in this world these days if they get hurt on your property they will sue you I would recommend U-Haul to a friend however when I clean my unit out there was rat feces everywhere I was told I have to sweep that out that's not what I was storing that's not my garbage I didn't bring them there I know I didn't and I even put repellent and stuff down before I move my stuff in so I'm not understanding what I'm supposed to do I have to clean everything but I put in there again everything and that's costing me money and time so I paid to store my stuff there and then when I get it to where I'm moving to I have to open everything outside shake it and then clean it and make sure I'm not bringing any mice or rats or bugs home thank you very much I appreciate U-Haul staff was very nice to me they talk to me with respect and manners and they were very nice thank you

David Harland  |  Overall Experience 
Rating:
4.0

The staff were helpful and pleasant. I thought the string paper delivery system was ingenious.

simon szeghy  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Elmer Crigler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lawana mosley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALVALYN NEAL-GARDNER  |  First Impressions 
Rating:
5.0

The lady who assisted was the best ever and very friendly she deserves a raise or promotion

Dushon Lamont Jr Caldwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celeste Duncan  |  Overall Experience 
Rating:
3.0

They don’t prorate so I’ll recommend someone who does 1st

Antoinette Gaston  |  Overall Experience 
Rating:
5.0

Very well kept facility inside the store and in the storage area! Very knowledgeable and friendly employees.

Cynthia Tolliver  |  Overall Experience 
Rating:
5.0

Excellent

Latoya Land  |  Overall Experience 
Rating:
1.0

Had rat feces all over my items and in my stuff when removing items rat and mice feces everywhere I hope I dont bring them to my home. Manager was very rude give us 24 hrs to get out. No thanks

Debbie Hunter  |  Overall Experience 
Rating:
3.0

No grace period on late payments.

tiffany alexander  |  Overall Experience 
Rating:
5.0

Excellent experience!!! Thanks

Wanda Pettye  |  Overall Experience 
Rating:
5.0

The manager Mr. Benjamin and staff was very helpful and friendly would recommend more business to them thanks again.

Elbert Hill  |  Overall Experience 
Rating:
5.0

I had no problems when moving into my storage unit. The customer service was very good.

Christina Achille  |  First Impressions 
Rating:
4.0

Employees are great but I found mouse dropping’s in my unit.

breonna clausell  |  Overall Experience 
Rating:
5.0

the storge was all good.

Carl Bryant  |  Overall Experience 
Rating:
1.0

manager was cool, a younger black guy & Hispanic girl were cool. I feltovercharged n unit was not clean. Eat poop all over my stuff & I even have a picture of a dead rat Customer service sucks

Daveeshea BRYANT  |  Overall Experience 
Rating:
2.0

I rented a storage unit for 10 months from October of last year til now, I moved out of my storage on Saturday August 17, 2019 while removing my belonging I found all of my furniture had mold on them.

Angela Nuby  |  Overall Experience 
Rating:
5.0

Great customer service and help.

AIRIELLE Franklin  |  Overall Experience 
Rating:
5.0

Didn’t have any problems

Stephen Lane  |  Overall Experience 
Rating:
1.0

I have numerous complaints regarding customer service timeliness adequate staff ratio for work demands and the climate control unit froze in the frigid temps there was no heat.

MARCIA TAYLOR  |  Overall Experience 
Rating:
5.0

My experience with U haul of Parkforest was phenomenal. I will highly recommend this facility.

Rosetta White  |  Overall Experience 
Rating:
1.0

Terrible

breonna clausell  |  Overall Experience 
Rating:
1.0

No one said you had rats and my mattress got messed up

LINDA HARRIS  |  Overall Experience 
Rating:
1.0

Poor service

Pam Hutcherson  |  Overall Experience 
Rating:
1.0

We reserved a storage unit and upon going to unload learned that the unit was occupied. This happened another time and the manager never came back to apologize nor compensate for his error

Pam Hutcherson  |  First Impressions 
Rating:
5.0

Great staff

Simon Chandler  |  First Impressions 
Rating:
5.0

They were so helpful. I had understated the storage unit needed. The agent quickly resolved my situation by offering me an additional unit right next to the 2 I already reserved . Excellent service

Rosetta White  |  First Impressions 
Rating:
3.0

Not happy that u-haul went up on my rent before the month of Sept. Talked to two people about this, no one ever contacted me with a reason.

SARAH QUALLS  |  Overall Experience 
Rating:
2.0

Too many rodents in storage unit.

KENNETH TAYLOR  |  Overall Experience 
Rating:
4.0

No comments at this time.

Wanda Pettye  |  First Impressions 
Rating:
2.0

I didnt like the fact I had to rush to unload my storage because you didnt offer an option to keep it for only 2 more days, it was pay the full month or take my stuff. Not nice

Terri anne Robinson  |  Overall Experience 
Rating:
1.0

Called this place twice for the pickup reservation. When I came here they didn’t have my trailer available. Told me to wait ended up waited for 3.5 hours and no solution. Keep helping other cust

Patrick Nguyen  |  Overall Experience 
Rating:
4.0

It is very inconvenient being issued only one gate key card accessing the protected area. This increases the chance of loss. Unfair to the customer. Should be fully staffed on the Saturdays.

Harold Peake  |  Overall Experience 
Rating:
5.0

Very Helpful!

Shawn Birden  |  Overall Experience 
Rating:
5.0

The staff were kind and courteous. No concerns or issues with the facility. I’d definitely use it uhaul again.

Jennifer burrows  |  Overall Experience 
Rating:
5.0

The customer service was great

cedric antoine  |  Overall Experience 
Rating:
1.0

Rats Mold Bed bugs I never come back there i lost al my appliances

estefania mungia  |  Overall Experience 
Rating:
4.0

No comments

Robin speaks  |  Overall Experience 
Rating:
1.0

This was my first experience with UHAUL storage. The unit I rented apparently became INFESTED with mice as there were mice droppings high and low throughout the entire unit. I was really disgusting

PATRICIA MITCHELL  |  Overall Experience 
Rating:
5.0

I just want to thank U-Haul for everything i was pleased with their services. Thank you Mrs. Sharon Conner

Sharon Conner  |  Overall Experience 
Rating:
5.0

THE SERVICE AT THIS LOCATION WAS ABSOLUTELY AMAZING

Lori Wilcox  |  Overall Experience 
Rating:
1.0

didn’t had a storage space that I reserved double booked it had to keep my furniture in a truck with me over 24 hours before I found another facility .

Ronald Broughton  |  Overall Experience 
Rating:
5.0

Thanks Uhaul!

jaydine hall  |  Overall Experience 
Rating:
3.0

Everything was great up until the time when I came to get my items out of the locker. Didnt have the # for my locker. I called while I was in the storage area. Woman said I had to come into facility.

Byron Milsap  |  Overall Experience 
Rating:
1.0

storage unit had junk and debris from previous person who used the storage unit. Prices for storage unit was way to high and you should be able to use a lock of your choosing, not uhauls.

Michael Magee  |  Overall Experience 
Rating:
1.0

I hate to throw away 80% of my belonging due to a rodent infestation they have there. WORST EXPERIENCE EVER!

Quinneshia Antoine  |  Overall Experience 
No reviews have been submitted for this location.

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