Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worse experience I had. If I coukd give a 0 I would.. do not use this place. When I went to pick up truck (reserved in person that morning at 8am) at 4pm. Truck was not ready. They marked a 1/4 tank it was way less, actually had 30 miles to gas up. Ridiculous. First time I've ever got a truck that wasn't filled up. Store at 4pm reeked of weed. Person that waited on me I told him needed a box and everything to pack a 65 inch tv that was going to go from paducah to southern Florida. Got back to home Just a box and Styrofoam for corners that doesnt fit flat screen. This place needs to be shut down. My son had a storage unit the ceiling had bubbled fell on items. It smelled horrible. Told person upfront only response yeah they need to knock those down.My son said don't you need to go look at it. No they're all doing that. I do not recommend the location on Irvin Cobb. Terrible service. Lazy workers
SANDRA G
Rating:
5.0
Customer did not leave a comment.
Makayla H
Rating:
4.0
Employee came right out got trailer unhooked and had me on my way quickly and efficiently and was very courteous.
David R
Rating:
5.0
Customer did not leave a comment.
Walker S
Rating:
5.0
Customer did not leave a comment.
Juan B
Rating:
1.0
The guy that first helped me was not happy or pleasant. He walked off and a lady rudely said go with him outside. Was not happy only a 1/4 tank of gas when the truck gets about 8-9 mpg. I had to gas up before even starting my day. Same lady in the evening just not happy to be there. The guy that checked me out was nice. It doesn’t take any more energy to be nice/happy as it does to be short/hateful.
Terry M
Rating:
5.0
Nothing. Everything was great.
Josh S
Rating:
3.0
Customer did not leave a comment.
SHARONNE H
Rating:
5.0
Customer did not leave a comment.
Brentney G
Rating:
5.0
Customer did not leave a comment.
Christopher R
Rating:
5.0
Customer did not leave a comment.
Michael L
Rating:
5.0
Customer did not leave a comment.
David M
|
Overall Experience
Rating:
5.0
The personnel at both locations were very courteous, professional, and helpful. Kudos. Customer care, however, should offer truck sizes or options. I was rushing through the process and rented a truck that was way too big. That's my fault for not paying attention. I learned my lesson for next time (a very expensive one).
JENNIFER T
Rating:
1.0
The lady who did my purchase on the day of pickup was very rude and snarky. Also when you want to get a truck they did not inform me that I needed a major credit card to get it so I had to pay way more for a regular uhaul which messed up my budget. Communication is key in keeping service.
Judith M
Rating:
3.0
It took me almost 45 minutes to be able to return the vehicle as the app, although the app showed me at the UHaul location in the map section, saidbit couldn't locate me as being on site. Therefore, I called the after hours number and after the first agent waa not able to help me he tried to transfer me to someone else. That person never responded and I was left on hold without anyone ever answering.
Daron J
Rating:
5.0
Customer did not leave a comment.
Krystal W
Rating:
4.0
The reservation was so easy to make and checking in was equally as easy. Everything was ready and waiting for me. Great experience.
jeffrey k
Rating:
4.0
Customer did not leave a comment.
HAywood P
|
First Impressions
Rating:
4.0
One of the better uhaul/uhaul storage locations in the region. Clean equipment & kept up-to-date maintenance.
TEHRAN J
Rating:
5.0
Customer did not leave a comment.
charles c
Rating:
5.0
Matt was awesome from beginning to end. It was ready 2 hours earlier than promised!!
Gary M
Rating:
5.0
Customer did not leave a comment.
Micheal N
Rating:
5.0
Customer did not leave a comment.
TYRONE G
Rating:
5.0
Donuts and coffee. Awesome experience
Terry P
Rating:
1.0
Did not fulfill my reservation that I made weeks in advance. I had to spend hours on the phone to improvise and accept a much bigger truck that was not needed. The people I spent the time in the phone with did not know how to do their job very well since I was the one who even had to tell them where their locations and trucks were at. They should be fired. The return locations were even putting in another state across the country rather than near my address. Spent way more money on gas than what I needed to.
James T
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER R
Rating:
5.0
Customer did not leave a comment.
Benjamin C
Rating:
5.0
A great experience, no improvements. If I ever need a hitch installed in the future I will probably have U-Haul do it!
Anderson M
Rating:
5.0
Very Very Nice Customer experience what an excellent team of people at this UHAUL Location!!!!! 2170 Irvin Cobb drive Paducah Ky 42003
john t
Rating:
5.0
Customer did not leave a comment.
Thomas W
Rating:
5.0
Customer did not leave a comment.
Kerry W
Rating:
5.0
Customer did not leave a comment.
Mindy J
Rating:
5.0
Customer did not leave a comment.
Jerry P
Rating:
1.0
Better train individuals at this location. The representative was very rude and condescending. He was not very knowledgeable and it cost me more money. Also, he did not look at my hook up to make sure it was correct.
Samuel F
Rating:
5.0
Customer did not leave a comment.
Suzette W
Rating:
5.0
Customer did not leave a comment.
JAMES O
Rating:
1.0
I took pictures of the truck upon the return and sent them in with the uhaul app. The manager, Matt said there was damage. There was not, and the pictures disappeared. What is going on with this. I'm being railroaded into paying $726 extra.
Steve B
Rating:
5.0
I felt like an inconvenience.
Amanda M
Rating:
5.0
Customer did not leave a comment.
Travis K
Rating:
2.0
Customer did not leave a comment.
Mark R
Rating:
5.0
Truck bed leaked damaging my belongings
Dwight T
Rating:
5.0
Quick and easy drop off at this location. Employee helped out and had 0 issues.
Well done!
Mazen T
Rating:
5.0
Customer did not leave a comment.
Jeff H
Rating:
5.0
Your representative was very helpful and courteous.
TIM H
Rating:
5.0
Customer did not leave a comment.
RANDY P
Rating:
4.0
Customer did not leave a comment.
lee h
Rating:
5.0
Installation was great and speedy.
Price of the hitch was very reasonable.
Personal were very helpful and courteous.
Jim L
Rating:
5.0
Customer did not leave a comment.
Jeffrey D
Rating:
4.0
Customer did not leave a comment.
Randy L
Rating:
5.0
Customer did not leave a comment.
Kevin F
Rating:
5.0
Customer did not leave a comment.
robert c
Rating:
4.0
Very friendly staff. Attentive. Respectful staff. Great supplies. Uhaul is by "go to" in moving!
LLoyd L
Rating:
5.0
Customer did not leave a comment.
ANTHONY W
Rating:
5.0
Excellent professionally ran location. Very helpful and knowledgeable, can't say enough good about this location and my experience with them.
Scotty M
Rating:
3.0
I did not understand the costs. Rented for two days, but finished early and returned the truck the same day it was rented. I did not receive a receipt (was supposed to be emailed to me, but didn't receive it.) As of this minute, I have no idea how much the rental actually cost and whether the overpaid rental and mileage estimate will be returned to me. Would appreciate some help with this matter.
Micahel S
Rating:
5.0
Customer did not leave a comment.
JAMES C
Rating:
5.0
Customer did not leave a comment.
Sylvia D
Rating:
5.0
Maybe a little more to reduce the cigarette smoke smell in the truck. I sprayed the ash tray with air freshener and it helped.
Joel S
Rating:
5.0
Customer did not leave a comment.
Jonathan M
Rating:
4.0
Customer did not leave a comment.
Essie W
Rating:
5.0
Kyle is an excellent customer service rep!
Anthony L
|
Overall Experience
Rating:
5.0
Overall just keep doing what you are doing!
Anthony L
Rating:
5.0
Customer did not leave a comment.
Clinton W
Rating:
5.0
Very curious
William B
Rating:
4.0
The staff was very nice a
matthew h
Rating:
5.0
Get a reservation if there is a style and size that you need.
Stephen U
Rating:
5.0
Customer did not leave a comment.
DEREK M
Rating:
5.0
Customer did not leave a comment.
Gary H
Rating:
5.0
Great customer service! Definitely will rent from this location again!
KELLY J
Rating:
5.0
Customer did not leave a comment.
Eric G
Rating:
5.0
All good
Steve S
Rating:
5.0
Customer did not leave a comment.
Joe s
Rating:
4.0
Customer did not leave a comment.
Lorraine P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tom M
Rating:
5.0
Might consider having more than one employee there, one to handle hooking up to trailer, one to help other customers inside the store.
Justin S
Rating:
5.0
Matt Bell is a fantastic asset to this location! Matt has been helping me for years and I wouldn’t use any location but his. He always goes above and beyond what is required. A true asset and professional. Thank you once again.
Bob D
Rating:
3.0
Customer did not leave a comment.
kathy w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tana P
Rating:
5.0
All the U-Haul staff that I worked with were always responsive and helpful. It was an easy process and enjoyable experience.
Randall R
Rating:
5.0
It was a much better experience than the pickup. They met me at the drop off location, quickly processed my order for the return which was great. They were very friendly and efficient.
Glenn Q
Rating:
5.0
Customer did not leave a comment.
Diane H
Rating:
5.0
Customer did not leave a comment.
Cary J
Rating:
5.0
Customer did not leave a comment.
Cherie M
Rating:
5.0
Customer did not leave a comment.
Todd D
Rating:
5.0
Customer service is outstanding!
Very friendly knowledgeable and helpful.
Will recommend and use again use again
John m
Rating:
2.0
More workers
Stone J
Rating:
5.0
Customer did not leave a comment.
Ethan G
Rating:
5.0
The guys were great. Very friendly while here, put my bed together in no time, was very fast & if 10 is the highest, I would give them 12. Thank you.
Anne B
Rating:
5.0
Customer did not leave a comment.
Dickie L
Rating:
5.0
Don't cancel a reservation without a good reason.
Dickie L
Rating:
3.0
Truck was not ready at the appointed time. I had to wait while they made a somewhat effort to clean it up. Still had fast food boxes and wrappers in it when I got it. It was a very nice Chevy truck. When I returned it the lady asked if it had any problems? I told her I had been in a big 2 hour traffic stop/ jam in Ohio and noticed the oil pressure went to 30 when idling. Since we weren’t moving at all I shut it off and put the windows down. I told her this story and recommended they check the oil level. She shrugged off my suggestion and proceeded to put the nice truck right back on the market for the next person. Not a good employee in my opinion.
Joseph G
Rating:
5.0
Leave it as is.
Steve W
Rating:
5.0
The guys did an awesome job. I don't think you can improve on that.
mike k
Rating:
5.0
I have rented alot of equipment in my days from U-haul and others but this was the best experience I've had to date. I rented a auto transport trailer to pick up a small truck 200 miles away and bring back with no issues. Thank you to all the friendly staff workers. You guys rock!
Michael C
Rating:
5.0
Customer did not leave a comment.
DAVID T
Rating:
4.0
The Paducah location is nice. The mobile check in/out process used to be fine.. now it is a disaster.
Bradley D
Rating:
5.0
Customer did not leave a comment.
Timothy B
Rating:
5.0
The team were always helpful and professional. I enjoyed working with them.
Dennis W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Phillip C
Rating:
5.0
Customer did not leave a comment.
Christopher D
Rating:
4.0
Actually helpful unlike Irvin Cobb Paducah ky uhaul.
Angela P
Rating:
5.0
Customer did not leave a comment.
russell s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chirstie W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marsha R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbara B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ADELL G
|
First Impressions
Rating:
4.0
Store was clean storage unit was very dirty
princess B
|
First Impressions
Rating:
4.0
Only complaint is I received text offering a free lock if I checked in online and then it wouldnt let me check in online so I had to buy a lock.....everyone very helpfu
Anthony L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Barbara T
|
First Impressions
Rating:
5.0
Lack of a big enough unit forced me to split up and rent two
RICKY C
|
First Impressions
Rating:
5.0
Thank you! We love your staff and will use you again for our truck and hauling needs.
CHERYL S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA A
|
Overall Experience
Rating:
4.0
Storage unit itself was fairly dirty and in disrepair. All else was great.
Jennifer L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ISLA K
|
Overall Experience
Rating:
3.0
Unit was dirty
kathy w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John C
|
First Impressions
Rating:
2.0
Nails and bolts all over the place. I got one in my tire.
MELISSA S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
kenny C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theresa M
|
First Impressions
Rating:
5.0
Absolutely awesome customer service! I LOVE this place and recommend it to all of my family friends!
CLAYTON B
|
Overall Experience
Rating:
4.0
Really appreciated U-Haul recommending Roadrunnerz movers to help unload our truck into storage room.
Jennifer L
|
First Impressions
Rating:
5.0
The staff was always so friendly and helpful.
JENNIE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis W
|
First Impressions
Rating:
5.0
Kyle was the nicest, friendliest, and most helpful customer service representative imaginable. He went out of his way to accommodate me and was such a nice dude. His friendliness makes me want to use Uhaul again in the future.
CLAYTON B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kayanna R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
April E
|
First Impressions
Rating:
3.0
My experience at the U-Haul in Paducah Kentucky. My experience yesterday was awful. First off I had to wait for the storage place to open to retrieve the key to get into my storage. I thought they opened at 8:00 they open at 7:00 a.m. so I fiddle around until 8:00 a.m. which was already invading my time space. So the hours are not all that great for somebody's in a rush to move things in when they need to and then on top of that have to go to the office to retrieve a key to open my unit. Then I was told that my unit has been closed out put me into a near anxiety attack. I was beside myself as to what could have happened. I had just been in the storage said yesterday putting things in I told the employee. He proceeded to tell me well I don't know what to tell you you're not in here anywhere. As I said my car was loaded I had to go in whenever it was a convenient for the company's time to be open and I was in a huge hurry to get a friend of mine to a very important doctor's appointment. And my car was totally packed full of things so I need to put into the storage which I waited for the office to open. I waited until 8:00 a.m. I'm thinking that's when it opened. Evidently it opens at 7:00 a.m. under what it does not say that online of course I should have called but I really didn't have time. Everything was taken care of eventually although not fast enough for me being so I wasn't a huge rush and it really caused a lot of problems for the rest of my day. I called the 1-800 number that is listed the first time I called I was put on hold for the girl to reach a manager and they hung up on me. By this time I was totally livid and beside myself thinking great I cannot get into my storage I got my car full what am I going to do? So I took a big breath and I called back again and thank goodness I reached Ann and she was wonderful she walked me through it calm me down and told me what was going on pretty much. The hours do kind of suck especially when you're trying to move in and you're so busy packing number one using a card number two and don't have a lot of time on your day and have to revolve it around a schedule of the office other than that it's great and I would probably recommend it to friends.
Gerri G
|
First Impressions
Rating:
3.0
Kyle was very helpful and pleasant
Gerri G
|
First Impressions
Rating:
5.0
Everyone was so helpful
Savanna L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cody Y
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jordan S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARY D
|
Overall Experience
Rating:
4.0
Needed help to transport but he didn't have any one
Ralph z
|
First Impressions
Rating:
2.0
The constant changing of pick up and rop off locations with limited to no notice make me hesitant to use U-Haul again. Changed my pick up location 10 minutes before my scheduled time and sent me to a place the had a 2 hour round trip to get back home. I had to pay for the gas in my gar and the U-Haul truck.
John C
|
Overall Experience
Rating:
5.0
I rented a room for 30 day's and had a change in plans and I actually never used it but I wanted to say the staff was very helpful and very pleasant, I would go there again in a heartbeat, Thank You
ROBERT T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAYMOND P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brian C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rodney G
|
Overall Experience
Rating:
1.0
The self storage units are in disarray. There is spray foam insulation on the ceiling that is falling off everywhere. It looks disgusting and appears as if it could create a health hazard from the insulation dust particles it creates in its current state. It gives the appearance of an abandoned building after a fire with the insulation hanging and falling off the ceiling everywhere with no signs of it being swept off the floor.
The employees were nice enough but the state of the facility is very alarming, in my opinion.
McCoy K
|
First Impressions
Rating:
5.0
Excellent Customer Service.Everyone was extremely nice.I have always,and will continue to use and recommend UHaul for all my moving and storage needs
Somona C
|
Overall Experience
Rating:
3.0
I had an employee at the Paducah KY , I was going to rent a storage unit . The employee started waiting on us and shortly after that someone else came in and he stopped waiting on us and waited on the person who just came in . I left and got a storage somewhere else
Privacy R
|
First Impressions
Rating:
5.0
Excellent customer service! Staff very friendly and helpful.
TAMMY M
|
Overall Experience
Rating:
5.0
Loved unit
Tiffany H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
FORREST E
|
First Impressions
Rating:
4.0
Staff member was very helpful
MELINDA M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ALANA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joyce P
|
Overall Experience
Rating:
5.0
No problems. Very nice staff
LYNN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles K
|
First Impressions
Rating:
3.0
The uhaul manager was about the most unfriendly person I have ever met. The staff was ok but he wasn't and he wasn't willing to try and work with me on the storage issue that I had.
JACK S
|
Overall Experience
Rating:
1.0
Never used the service, not sure why I got the email to do a survey.
Thomas D
|
Overall Experience
Rating:
1.0
Had NUMEROUS problems with the accessibility of my unit when specifically being told at the time of rental that I would have 24/7 access. My paid unit remained double locked for "security reasons" in a well lit, properly locked unit with security surveillance although this policy was never explained to me nor was there any information in my contract that states that my belongings would not remain freelyaccesible ????? After making an extremely costly trip over four hours to find my belongings inaccessible I reported the issue to management, never receiving any response. When I planned to vacate I contacted the location to explain I would be traveling to the area with a rental truck and needed access I was assured that the second lock would be left on the unit "dummied" in the unlocked position until I vacated. After renting the truck and making the trip I again found that I had no access. After contacting after hours customer service I was informed that there was nothing that could be done until the following day, causing me to incur several hundred dollars worth of expenses including additional truck rental, hotel accommodations, gas and incidental expenses as we were not prepared to stay in the area. Both the customer service agent who took my complaint and the customer service representative who was working when I returned the following day assured me I would be contacted promptly by someone who could further investigate the matter. Two weeks later I have not received a call, email NOTHING. Absolutely atrocious customer service, immoral, illegal, and (to be frank) foolish business practices!! NEVER AGAIN will I deal with Uhaul outside of a courtroom!!
Brittany g
|
Overall Experience
Rating:
5.0
Awesome!!!
Stephanie Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerome S
|
Overall Experience
Rating:
5.0
Excellent service and great having staff on site 7 days a week for security
Stephanie Y
|
First Impressions
Rating:
5.0
Kyle at the Irvin Cobb Paducah location needs a raise. He is an extremely hard worker and was always very pleasant and accommodating. He would have four or five customers in there at a time and he was fast and efficient. I've rented from other UHaul facilities and they were nasty and unprofessional. Kyle was always very professional and polite and I would highly recommend this location to anyone !!
Marcey P
|
Overall Experience
Rating:
1.0
When I opened the door to the storage, ALL KINDS OF DEBRIS FROM THE CEILING, LAID ON MY NEW FURNITURE I HAD STORED. Does anyone hear me? This is TOTALLY UNACCEPTABLE!!!!!!!
Cheri N
|
Overall Experience
Rating:
1.0
This place has the rudest people running it. Phones are rolled over to call center always. Staff is watching phone videos and will not answer the phone. They should have their franchise revoked
Richard H
|
First Impressions
Rating:
1.0
The two gentlemen working there are the rudest unprofessional that work there. They constantly roll the phones over to the main call center. You cannot talk to anyone in the store.
Richard H
|
Overall Experience
Rating:
1.0
At check in the manager was a jerk. I rented there because I was to tired to move to another location.
Gary H
|
Overall Experience
Rating:
5.0
Would use again.
Sandy C
|
Overall Experience
Rating:
1.0
Matt is Very nice how ever the installation kepted falling down on my boxes, I had to cover then with plastic, the air was so think with partials it got in my lounge’s I’m having respiratory problems
james g
|
Overall Experience
Rating:
2.0
Guy at the counter was a jerk.
Gary H
|
First Impressions
Rating:
1.0
My couch was ruined from getting wet and the insulation from ceiling fell on my belongings. Never rent there again!!
bethany s
|
Overall Experience
Rating:
3.0
Some staff are helpful while others shouldnt even have the job. I stood in the store a couple of times for over 30mins waiting for staff to show up along with other people
gwen h
|
Overall Experience
Rating:
5.0
Everyone I dealt with couldn't have been more friendly and helpful. It made the whole moving experience less stressful than it was.
Deborah C
|
Overall Experience
Rating:
4.0
Rate increase from Thursday rental to Friday rental caught me off guard. Everything else was great
Gerhard M
|
Overall Experience
Rating:
4.0
No comment
Gerhard M
|
Overall Experience
Rating:
5.0
Love it
Jose S
|
Overall Experience
Rating:
1.0
So you know ,YOU WILL NOT HAVE ROUND THE CLOCK ACCESS TO YOUR THINGS! Once the facility closes THEY PUT THEIR OWN LOCKS ON ALL SHEDS WETHER LATE OR NOT! I don't recomend
James K
|
Overall Experience
Rating:
5.0
It was an easy and convenient place to store items during the month before our home closed.
