Customer Reviews for U-Haul Moving & Storage of Oxford

2,192 reviews

523 Hamric Dr W   Oxford, AL 36203
(Hwy 78 W, A quarter mile East of the Coke Cola plant.)

(256) 835-9152

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(256) 835-9152

523 Hamric Dr W
Oxford, AL 36203
(Hwy 78 W, A quarter mile East of the Coke Cola plant.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Just wanted to say thank you for helping fix the problem I had for the location was supposed to have dropped off and actually got it moved to the location that was appropriate and maintained well because my original drop off at first had a lock gate wrong phone number and it was pretty stressful at first but everyone fixed the problem thank yall

BRUCE SMITH  |  First Impressions 
Rating:
3.0

The lot was very crowded and it was hard to find an appropriate place to park the rental. The app return feature was frustrating due to it taking so long to upload photos and go thru the process.

John Honaker 
Rating:
5.0

Customer did not leave a comment.

Alan Carr 
Rating:
5.0

None. Customer service Rep Was polite and knew what she was talking about.

angel best 
Rating:
5.0

Customer did not leave a comment.

Rick Parris 
Rating:
5.0

Customer did not leave a comment.

Rylan Duncan 
Rating:
5.0

Customer did not leave a comment.

Loraine Gibbons 
Rating:
5.0

Customer did not leave a comment.

Tim Bentley 
Rating:
5.0

Customer did not leave a comment.

Russel Lary 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN-NEUKIR ROBERT-WEISS 
Rating:
5.0

The Lady That was in there was Super Nice Very Knowledgeable. I would definitely recommend this Facility to anyone!!!

nequita cotton  |  First Impressions 
Rating:
5.0

I rent from here four times a year to transport trail race gear/supplies. Employees are always helpful, friendly and fast.

BECKI JONES 
Rating:
2.0

One person there to help. Then find out you were supposed to return it the day before even though I was told on three separate occasions it was due there on the 6th. So had to pay an extra day which I could not afford.

Teresa Swain 
Rating:
5.0

The personnel that I had was very friendly and professional. I would use this location again.

JOANNA ROSS 
Rating:
5.0

Customer did not leave a comment.

Ruby Tucker  |  Overall Experience 
Rating:
5.0

Everyone at that facility are wonderful, friendly, kind, and courteous. They are extremely knowledgeable about U-Haul's services and try very hard to give their customers the best of that service. Great group of people!

Robin Gladd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandy Thompson 
Rating:
5.0

Customer did not leave a comment.

myrone houston 
Rating:
5.0

Customer did not leave a comment.

joetavius embry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Krystal Calhoun  |  Overall Experience 
Rating:
5.0

Really loved the energy of the people that helped me!!

misty mcdonald  |  Overall Experience 
Rating:
5.0

Mrs Teresa and Mrs Sarah were both fantastic! Excellent customer service!

Stacey Flynn 
Rating:
4.0

Customer did not leave a comment.

John Weeks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN-NEUKIR ROBERT-WEISS 
Rating:
5.0

Customer did not leave a comment.

Carmella Falweskie 
Rating:
5.0

Customer did not leave a comment.

Adam Scott  |  Overall Experience 
Rating:
5.0

Great customer service, truck was clean Thanks!

Tiffany Hopson 
Rating:
4.0

Customer did not leave a comment.

ARTHUR LYNCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Munda Allen 
Rating:
5.0

Customer did not leave a comment.

Francesca Riley 
Rating:
5.0

Love this location, the owner and all staff are fantastic!

Trevor Roberts 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN-NEUKIR ROBERT-WEISS 
Rating:
5.0

Very nice employees and really helpful.

misty mcdonald  |  First Impressions 
Rating:
5.0

The team is always doing a great job at this storage facility! Really helpful!

kenneth van brimmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelvin Brown 
Rating:
5.0

Customer did not leave a comment.

micheal connell 
Rating:
4.0

GREAT Personnel ! HORRIBLE COMPUTER SYSTEM It continuously locked up, or quit. They would have to access stuff some other way. Constantly apologizing for the delays and the restarts. I will give your competitors a try next time! This is the third uhaul location i have done business with. The Same Issue each place. Great people, great equipment, great locations, great units, Horrific corporate support/ computer system

tom megow  |  Overall Experience 
Rating:
5.0

None

theodore frasier 
Rating:
4.0

Not anything. Service was great and fast!

TEDDRICK DUKES 
Rating:
4.0

Customer did not leave a comment.

Richard Watkins 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN-NEUKIR ROBERT-WEISS 
Rating:
5.0

friendly staff, easy return, no complaints

Jennifer James 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN-NEUKIR ROBERT-WEISS 
Rating:
5.0

Great customer service!!!

Emily Lynch 
Rating:
5.0

Customer did not leave a comment.

Braden Waddell 
Rating:
5.0

Customer did not leave a comment.

Holli Mclean 
Rating:
5.0

Customer did not leave a comment.

Anthony Humphries 
Rating:
5.0

Both locations at pick up and drop off couldn't have been any better. We were well informed at pick up. Our drop off was a breeze. I will use U Haul again.

MICHELLE KELLY 
Rating:
5.0

Customer did not leave a comment.

Samuel burnham 
Rating:
5.0

Customer did not leave a comment.

Frederick Oneal 
Rating:
5.0

Customer did not leave a comment.

LEOLA AMY 
Rating:
5.0

Customer did not leave a comment.

LEOLA AMY  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

allen dial 
Rating:
5.0

Customer did not leave a comment.

Shenna Thompson 
Rating:
4.0

Customer did not leave a comment.

ellen rinehart sttar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hugh thompson 
Rating:
3.0

Everything it's ok, but the price is too high or going up,..!

Werner Villagrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbye Hudspeth 
Rating:
5.0

Customer did not leave a comment.

Bobbye Hudspeth 
Rating:
5.0

Customer did not leave a comment.

Cyndi Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Dougherty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN-NEUKIR ROBERT-WEISS 
Rating:
5.0

I had the best customer experience ever

Vashird Wilson 
Rating:
5.0

Customer did not leave a comment.

Sandra Nannie 
Rating:
5.0

The process was efficient and easy. Customer service was impressive.

Denise Pledger 
Rating:
5.0

Theresa and Sarah were great help in everything!

Burligh Vending 
Rating:
5.0

Teresa was very friendly and I enjoyed doing business with her. If i ever have to rent a truck again I’ll be a return customer. Thank you again

John Parker 
Rating:
5.0

Customer did not leave a comment.

sophia haynes 
Rating:
5.0

Customer did not leave a comment.

Jessica Williams 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN NEUKIRCHINGER 
Rating:
5.0

Customer did not leave a comment.

Sandra Nannie 
Rating:
4.0

Customer did not leave a comment.

William Lewis 
Rating:
5.0

Customer did not leave a comment.

Edward Owens 
Rating:
5.0

Customer did not leave a comment.

Rakanem Milligan 
Rating:
5.0

Customer did not leave a comment.

Francesca Riley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francesca Riley 
Rating:
5.0

Customer did not leave a comment.

Atilia Bonner 
Rating:
5.0

Always a good experience at this location.

Don Young 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN NEUKIRCHINGER 
Rating:
5.0

After being told to pick up the needed equipment at another location who didn’t have it. I accidentally found this location who were excellent and helpful. Wish I’d found them sooner would have eliminated a huge waste of my time,

Marvin Glaser 
Rating:
5.0

Terri was so helpful and super friendly. Hopefully I don’t move again anytime soon, but I will definitely come back to this location if I do!

April Vines 
Rating:
5.0

Customer did not leave a comment.

Latricka Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

korsha harris  |  First Impressions 
Rating:
5.0

I moved to Talladega from Chicago, experiencing all of the unexpected surprises of moving. The non-Uhaul storage facility I had prepaid and prescheduled in Talladega was NOT accessible and I found myself stuck. I found this UHaul facility in Oxford and they were extremely accommodating, helpful, and kind. The storage space itself was clean, convenient and readily accessible; They even included the lock with key. Grateful for such a professional group of kind faces. Thank you, Helena Coello

Maria Coello  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erik McClellan 
Rating:
5.0

Find a way to move trucks around to provide more space for customers parking.

Jason Wallace 
Rating:
4.0

Customer did not leave a comment.

Sequoyia Lindsey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Caldwell 
Rating:
5.0

I love the entire staff at Hamric dr

TAQUISHA GARRETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAQUISHA GARRETT 
Rating:
5.0

Very friendly and helpful associates, will use this dealer again

Harold Smith 
Rating:
5.0

Customer did not leave a comment.

Alec Young  |  Overall Experience 
Rating:
5.0

Nothing , the service is the best in town

Richard Draft 
Rating:
5.0

Customer did not leave a comment.

kenneth van brimmer  |  First Impressions 
Rating:
5.0

Extremely good experience and will use this location any time I need the service in the future. The lady running the store was so nice and helpful. This is how customer service is supposed to be done!

Lamar Jones 
Rating:
5.0

Customer did not leave a comment.

johnny rivers 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN NEUKIRCHINGER 
Rating:
5.0

Very efficient process. Staff very helpful, courteous and and professional!

Anthony Humphries 
Rating:
5.0

Customer did not leave a comment.

Harry Brown 
Rating:
4.0

Customer did not leave a comment.

anthony taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Fleming 
Rating:
5.0

Customer did not leave a comment.

Sharon Baker 
Rating:
4.0

I was in the storage facility approximately 4 years and had 2 price increases. My property was safe and secure.

Wendall Scott  |  Overall Experience 
Rating:
5.0

Thank you!

Crystal Bailey  |  Overall Experience 
Rating:
5.0

I've rented from U-Haul, many times, and this was another flawless rental experience! The staff at this location is very friendly and knowledgeable regarding the equipment that they provide for rental!

Glenn Cannon 
Rating:
5.0

Customer did not leave a comment.

Rodney Floyd 
Rating:
5.0

Theresa and Terri are the best! Very professional and courteous! Great experience.

Shirl Braswell  |  First Impressions 
Rating:
5.0

Theresa and Terri went over and beyond to assist with my equipment rental and storage spaces. I will use this facility for all my future storage and moving needs.

Shirl Braswell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN NEUKIRCHINGER 
Rating:
5.0

Best storage Inuit

veronica williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN NEUKIRCHINGER 
Rating:
3.0

It met my needs. The cost kept going up and I did not feel the service was worth the price any longer.

jayson arnold  |  Overall Experience 
Rating:
5.0

I've had nothing but exceptional service with this location. Terry and Teresa are top notch with their customer service and are excellent with handling multiple customers at one time. I won't go anywhere else.

Lisa Manaley 
Rating:
5.0

Customer did not leave a comment.

Robert Weiss 
Rating:
5.0

Not enough customer parking. All else is well.

Larry Wright 
Rating:
5.0

Customer did not leave a comment.

dennis sparks 
Rating:
5.0

Customer did not leave a comment.

Joshua Jackson 
Rating:
1.0

They refuse to take my payment, lied about my contact phone numbers, and stole my property from storage. During, the COVID Pandemic. U Haul showed no mercy to me regarding payment. I paid all CHARGES IN FULL! They were trying to do it again. Stating they tried to contact me. U Haul! Still owe me money from the renal. Give me a truck on empty. It's all in writing and the men never called me back, returned my call NOTHING! LIFE GOES ON!

bernacine barnes - roberts  |  Overall Experience 
Rating:
5.0

No problems here

Bart Owens 
Rating:
5.0

Customer did not leave a comment.

Scott Caldwell 
Rating:
5.0

The woman working was kind and helpful. It was pretty busy, but she did a great job communicating and expediting the return process.

Lauren Ashley Jernigan 
Rating:
5.0

Customer did not leave a comment.

Matthew Glass  |  First Impressions 
Rating:
4.0

No improvements

Leonard Mccarley 
Rating:
5.0

Customer did not leave a comment.

Leonard Mccarley  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

timothy kendrick 
Rating:
5.0

Customer did not leave a comment.

Holly Gunter 
Rating:
1.0

The have uhauls parked all over the front of the lot there isn't any room for a 26 ft uhaul to be returned after hours.....and then they have a sign dont block fence well u have to block it if you return a uhaul bigger then 10 ft after hours....

shawn king 
Rating:
3.0

Customer did not leave a comment.

keirra holyfeild 
Rating:
5.0

Customer did not leave a comment.

mark vingers 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN NEUKIRCHINGER 
Rating:
5.0

Great service

Ricardo Colon 
Rating:
5.0

Staff we're always helpful and polite. Easy process in and out.

DON ALLEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kell johnson 
Rating:
5.0

Very easy to drop off equipment.

Tianna Cathcart 
Rating:
3.0

Customer did not leave a comment.

Shirley Walker  |  Overall Experience 
Rating:
5.0

Very efficient and friendly.

Thomas Pickering 
Rating:
5.0

SERVICE AND FACILITY WERE EXCELLENT! HOWEVER, THE TEXT ALERT TO DO A SURVEY SENT ME TWO TEXTS EVERY HOUR, EVEN AFTER I SAID STOP.

Rachel O'dell  |  Overall Experience 
Rating:
5.0

Great at the moment

Derrick Harris 
Rating:
4.0

Customer did not leave a comment.

dawn adkinson 
Rating:
1.0

Someone called me from this uhaul business in Oxford, AL to say that they couldn’t pay on time.~This information was recorded for my unit and I was called about not paying~The employee put this call on my account & I DID NOT MAKE THIS CALL OR REQUEST. It must have been another account. I have ALWAYS paid on time and the record shows that. The staff should not make mistakes like this.

DIANE MCCURRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wanda bridges  |  First Impressions 
Rating:
5.0

The ladies were all very helpful and kind. Great service, thank you!

Josh Cassibo  |  First Impressions 
Rating:
5.0

Very nice Theresa is amazing and goes above and beyond for everyone

Karmen Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marjarie Skinner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Burgin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rylee jameson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robin Gladd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee Stanley  |  Overall Experience 
Rating:
5.0

Even though I had a great experience using this Uhaul storage, my only issue was the numbers of trailers lined up in row J.

Charles McNutt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert horan  |  First Impressions 
Rating:
5.0

Teresa Schonneberg and her staff are always professional, knowledgeable and kind to all. Thank you for having her at UHAUL. Trucks, vans and multiple storage units were all GREAT!!! Would do business with UHAULagain.

VIVIAN SOYSTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

India Pointer  |  First Impressions 
Rating:
3.0

Great except for the price, it was high to begin with and increased from there.

mary jo priutt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

yvonne benavides  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

felisha hoyett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Drake  |  Online Move In 
Rating:
5.0

The manager went above and beyond to help me with my storage and 5x8 trailer rental. This was the best experience I have ever had at any U-Haul in my life!! I will only go to her from now on while living in this area. Hands down the best customer service ever. Definitely see why she is manager.

Justice Roberts  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jovett jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DON ALLEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrew weyerman  |  Overall Experience 
Rating:
4.0

Place was great and staff was great Teresa's particular

nicholas vrocher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

REBA VANOVER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry Robertson  |  Overall Experience 
Rating:
5.0

Excellent customer service experience ‼️ Theresa is an Awesome Person ❣️

Patricia Dye  |  First Impressions 
Rating:
5.0

Ms.Teresa great job. Thank you again

veronica williams  |  First Impressions 
Rating:
5.0

I've used their services a few times and have always be extremely impressed with this particular facility. Friendly, quick service, reasonable prices, and convenient location make this Uhaul center one of the best.

Robin Gladd  |  First Impressions 
Rating:
5.0

Theresa does a fantastic job at getting you in and out as quickly and timely as possible. She was very friendly and provided a great experience!

Cole Ivey  |  First Impressions 
Rating:
5.0

Very nice, clean and it had a light!! Very impressed. They also gave me the lock and I didn’t have to go buy one.

KATHY GALVIN  |  First Impressions 
Rating:
5.0

As a female, working odd hours, my trips to the storage varied and were normally after dark…. But I felt completely safe and at ease, making the trips alone!! The gated entrance (and exit) put me at ease! And the owner was personable, easy to understand, and extremely helpful!!!! Great experience and I’ll definitely recommend!!!

Leigh Hatten  |  Online Move In 
Rating:
5.0

They woman I talked to was very nice & patient. She helped alot. Very thankful for her

Brittney Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

don watson  |  First Impressions 
Rating:
2.0

You did not keep your promise to me and was very disappointed in the service there was rat traps and poop all over

Ruby Pettus  |  Overall Experience 
Rating:
5.0

The access gate was in repair during my visit, however the staff worked quickly and efficiently to handle my needs before regular office hours ended.

WILLIE RICE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TEENYA HEARD  |  Overall Experience 
Rating:
5.0

Too expensive! Continued to increase!

SANDY HESTER  |  Overall Experience 
Rating:
5.0

Great service helpful smiles

kathy cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Barnett  |  Overall Experience 
Rating:
5.0

Staff was excellent and very helpful on several occasions when I needed help.

stephen adams  |  Overall Experience 
Rating:
5.0

Mrs teresa was wonderful.

Anthony Best  |  Overall Experience 
Rating:
5.0

My experience with UHaul blew all of my expectations away! We first met Theresa Shonebarger when we returned a truck. I had just moved from Atlanta and I was using a different, local storage facility. Right away, I knew I needed to get on the waitlist for a storage unit. Within a week or two, Theresa called me with the good news! We gladly moved our things to our new unit. The unit was clean, the move in was incredibly easy, but most importantly, the staff at the Oxford facility is AMAZING! Theresa's kindness and care are exceptional! It is so hard moving, but my interaction with her truly improved my spirits on a very difficult day! She naturally exudes light! And I can see it reflect on her staff! Every person we interacted with showed kindness and care! Honestly, I was a bit bluesy when it was time to clear out unit and move on. I will miss Theresa and her members! You have a rare gem with her... I wish more managers had her positive attitude and heart for others! She genuinely cares about her customers, and it shows! If we ever need to rent a truck or rent a storage place again, we definitely know where we are going! Our experience was such a wonderful and positive one!

erica greene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charmaine Groce  |  Overall Experience 
Rating:
5.0

👍

erick Baker  |  Overall Experience 
Rating:
2.0

I will be removing my furniture as soon as I can due to, being charged twice at different rates within a seven day period. Also this company accessed my credit card information that was on file and processed a payment without my authorization. That to me is just plain theft.

Jonathan Busbee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kay pooselewait  |  Overall Experience 
Rating:
5.0

I would use them anytime I need to store anything again.

Crystal Thompson  |  First Impressions 
Rating:
5.0

Had problems using my credit card both online and sometimes in the office, but when using the card machine it would work.

DAVID GLADD  |  Overall Experience 
Rating:
5.0

Just called to ask why my bank wouldn't do the visa trans. Anniston army Depot credit union said wire transaction was fraudulent on U-Haul side. .. ? Others having problems see Facebook What was written " U-Haul wireless monthly transaction is fraudulent".

JOHN BARTA  |  First Impressions 
Rating:
5.0

Great staff. Sarah and Theresa were awesome.very helpful and accommodating.

Teresa Sepulveda  |  First Impressions 
Rating:
5.0

Cannot say enough nice about the staff and facility.

VIVIAN SOYSTER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bobby winfrey  |  Overall Experience 
Rating:
5.0

I wish I would have remembered the girls name who checked us in to our truck and rented us our storage building yesterday !!! She is the best and deserves to be recognized for how helpful she was ! Would definitely recommend anyone to use them for any and all of ur moving and storage needs !!

Ashley Mayfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN BROWN  |  Overall Experience 
Rating:
5.0

Great customer service, and that is rare these days!

John Peed  |  First Impressions 
Rating:
4.0

The storage unit didn’t have a light inside it was dark and bugs

helen weeks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberely Dutton  |  Overall Experience 
Rating:
5.0

The staff could not have been more helpful, understanding, and supportive with my storage situation. Really nice folks.

MICHAEL MEADS   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Gonthier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Collins  |  First Impressions 
Rating:
5.0

Have used this facility several times. I am so thankful for the convenience and care!

jo greathouse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON CATLETT  |  Overall Experience 
Rating:
5.0

Theresa and her staff are fabulous!! I will always recommend this center to anyone moving to or from this area.

francesca misner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pat poucher  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angela Anderson  |  First Impressions 
Rating:
5.0

Excellent business and the staff were very friendly and helpful.

jobeth green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven studdard  |  Overall Experience 
Rating:
5.0

Thank you for helping me during a tough time I appreciate it ..

BROOKLYNNE GEORGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles powe  |  First Impressions 
Rating:
4.0

Service and the area are great but it would be nice to have later access hours without having to pay extra

rodney nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenna Gann  |  Overall Experience 
Rating:
4.0

The layout of the facility is difficult to maneuver through with narrow corridors and small areas to pull out of each row. Also difficult and tight areas at the access and outlet gate

Eugene Hunt  |  Overall Experience 
Rating:
5.0

It's slightly more expensive but honestly, I'll pay for convenience in an industry where it seems you almost have to have a connection to get a unit. I have no complaints. The ladies in the office are always super nice and helpful.

andrew weyerman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BROOKLYNNE GEORGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hugh thompson  |  Overall Experience 
Rating:
3.0

The check in process was horrible due to company computer issues. However, Theresa was great and was working hard to get us checked in. In the future if the company is going to do computer updates or maintenance, this needs to be done outside of normal business hours.

kismet harris  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Jarrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herbert Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

buddy nelson  |  Overall Experience 
Rating:
5.0

Mrs Theresa and Cindy ( I think that is her namename), were very helpful and accommodating. Thanks to both of them

Shirley Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jobeth green  |  First Impressions 
Rating:
5.0

I have to say, moving from state to state is a nightmare in itself. However, the staff at the location in Oxford, AL on Hamric Drive is the best of your stores out of 4 we had the pleasure of working with. Mrs Theresa in Oxford is an absolute Rockstar! We always noticed her diligence tending to customers and always with a cheerful disposition. She is always buzzing around that lot cleaning, fixing, and helping folks loading or dropping off equipment. I hope your company knows how lucky you are to have employees like her! That's one of the kindest, hard-working reps we've encountered in a long while. She 1000% made our transaction at that location seamless and stress free. Thank you for the outstanding service UHAUL! You rock!!!!!!!!!

Amanda Cotto  |  Overall Experience 
Rating:
5.0

I can’t remember the ladies name that helped me but you was extremely friendly and very helpful

Crystal Hammond  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amy brillhart  |  First Impressions 
Rating:
5.0

Very wonderful people working there very helpful

willie guyton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN EVANS  |  First Impressions 
Rating:
5.0

New owner is very nice.

Monica Carwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty Williams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Arnold Swain  |  Overall Experience 
Rating:
5.0

Theresa was absolutely the best. Very friendly and courteous. Always helpful. ✔️👍

Etta Crum  |  Overall Experience 
Rating:
5.0

Very clean and well-maintained facility; simplified move in process. highly recommend

Jayme Holley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Diane Hanvey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Robinson  |  Overall Experience 
Rating:
5.0

Uhaul is great but I was inconvenienced because the storage unit I reserved was not able, so I had to put my things in two different storage unit at different locations.

Shelia Ammons  |  First Impressions 
Rating:
5.0

Very helpful

theresa mentes  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tracey Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tommy causey  |  First Impressions 
Rating:
5.0

The manager/ownerTheresa Stoneberger went above and beyond helping us every time we were in there. Place was always clean and always busy. Oxford Alabama needs a mega uhaul place forsure!! Thank u Theresa so much!! Highly highly recommend!

Douglas Stone  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eugene Hunt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bob wylie  |  First Impressions 
Rating:
5.0

The customer service was perfect, thx!

derrick samuels  |  First Impressions 
Rating:
5.0

Extremely friendly and very helpful CSR, or Manager. She made this very easy and quick. Wouldn't change a single thing. 100% satisfied customer.

Victoria Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas McDonald  |  Overall Experience 
Rating:
5.0

Great job nice people

DAVID MOGIL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam nash  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas McDonald  |  First Impressions 
Rating:
5.0

The manager is awesome and very professional and she was a tremendous blessing to me.

Patricia Tripplett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tequila mccloud  |  First Impressions 
Rating:
4.0

Theresa is very friendly and helpful, she's always willing to answer and help with your needs. Thank you Theresa!

sandra jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randel Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Pugliese  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terry Schlenker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Bishop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nam LOCKAMY  |  Overall Experience 
Rating:
4.0

The light in my storage unit had no bulb was dark at night.

Glen Jacobs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SKOT RODGERS  |  Overall Experience 
Rating:
5.0

We had multiple units at this facility for two years while building a home. There were no incidents the entire time and the staff was phenomenal. Everything was secure and nothing was ruined. Teresa was very helpful and accommodating when we needed anything. I would definitely recommend this facility to anyone in need of storage.

staci farr  |  Overall Experience 
Rating:
5.0

Ive been in several times for packing materials and rented a unit 2 days ago. The staff is always friendly, knowledgeable, very well trained (never ever had one that wasnt which is sooo nice- thank you for that!) and just super easy to get things done! I cannot say enough good things about the staff they are all amazing! The grounds are neat and very well kept! I will be renting a truck in 2 weeks and expect no less than a positive experience!

Shannon Simpson  |  First Impressions 
Rating:
5.0

Excellent service

Tamara Morgan  |  Overall Experience 
Rating:
1.0

Worst storage unit i have ever rented. Definitely get rid of Teressa. I don’t know how anyone could have her running their business

jordan flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

candria thompson  |  Overall Experience 
Rating:
5.0

Thank you much, I felt like my property was safe

Misty Clanton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasha Green  |  First Impressions 
Rating:
5.0

The storage place and people were great 👍 👌 ☺

Larry Bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven studdard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

taquita garrett  |  First Impressions 
Rating:
5.0

The manager at this location was great helped with all our needs thank you

Larry Bailey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila Lucious  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sally arthur  |  Overall Experience 
Rating:
5.0

Me. Theresa is awesome Great customer service

ROBYN PLEDGER  |  Overall Experience 
Rating:
5.0

Ms. Shonebarger gave very clear details. She was nice, polite, friendly as well as professional. She answered any question I had and above all, she practiced social distancing while wearing her mask!

andrea ferrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara Morgan  |  First Impressions 
Rating:
5.0

The Manager Theresa at Oxford,AL was such a great help with my storage facility. She went out of her way to give me complete customer satisfaction and standing in the gap to see to my need and resolved my dispute.

Lengy Norwood  |  First Impressions 
Rating:
5.0

The staff were very friendly and professional. The manager went above and beyond to assist us during this season of difficulties. I thank God for the support and cooperation and a sentative heart toward others.

Patricia Tripplett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clinton Whitlock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ebony zackery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracie jones  |  First Impressions 
Rating:
5.0

Theresa was great and very nice. She called me to let me know about anything going on with my unit.

Stacey Holubec  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

THERESA LOPEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deb hoehn  |  Overall Experience 
Rating:
3.0

Overall nice experience, 1 person was rude

dorinda orr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jenn bradbury  |  First Impressions 
Rating:
4.0

The manager she was very professional and very helpful she was an amazing person she's full of smiles she was uplifting and just made you feel like you was welcomed. it was a good experience I am grateful and I really enjoyed my visit and my stay and the way that I was taking care of thank you

Rhonda Beasley  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

julie williams  |  Overall Experience 
Rating:
5.0

Teresa, the manager, has fantastic customer service AND work ethic. She is out hustling around all the time to make this a great location.

Robin Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MOHAMMED ISMAIL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Lee  |  First Impressions 
Rating:
1.0

As I moved all of my items out of storage, I was also very sick in the process. I called and spoke with customer service about closing my account and they told me I would need to go and remove the lock from my storage or that someone would be able to cut it open. The representative was aware that I needed to close my storage account but that I could not make it within that week to close it. She stopped automatic payments so that I would not be charged for the month or any months following and I explained I would be able to provide the keys once I was well. I let the local building know about my conversation with customer service explaining that I could not come and provide keys. Soon after, a global pandemic arises and I am still not well at the time that charges are being threatened to the account. I would have paid had I not spoke with customer service so that I would not be charged. This location was well aware as I had also spoken with someone at the location the day I removed all of my belongings. Moving on my own, having a disease and working full time, I did not have time that day to close the account, hence my reason for calling customer service. Not only was the end of my experience terrible, but also the beginning. I have had problems with the truck I first used to move not being ready when it came time for me to move, so I had to postpone the start of my move due to negligence by U-Haul. I have paid for equipment and not received it, I have also paid for having a truck longer than scheduled when I only had it for the scheduled amount of time. I have paid for gas that I did not need to pay for because a meter is damaged on one of the trucks. The list goes on, and I am also still receiving a $200+ bill for an empty storage space. This location has been terrible from the start and I refuse to recommend or use them ever again. I will eventually call customer service to try and resolve the payment issue, but I truly do not deserve what I have been through with U-Haul. Added stress during my move and sickness, and charging me 3x what I would pay for the storage that is empty is not worth coming back to any business. They made my moving experience terrible and I am so disappointed.

Olisha English  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Stephanie Hall  |  Overall Experience 
Rating:
4.0

Thanks for making my experience relaxing during an uncertain time of uncertainty. May God bless you all!

Raquel Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelina Turner  |  Overall Experience 
Rating:
1.0

The staff were always friendly, although at times it was hard to get someone on the phone. The rats there, though? Y’all need to tell people about them. I had quite a bit of things destroyed, that had to be thrown away, either because it had been chewed through or because it was covered in rat feces. I would never use this facility again, and would never suggest you to a friend or family member, for that very reason. Also - the two late fees policy is terrible. The staff at the facility was great, and they are your saving grace.

regina bothem  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Bishop  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melissa WALKER  |  Overall Experience 
Rating:
5.0

Good

sharves bolton  |  Overall Experience 
Rating:
5.0

Very pleased with the service received at this facility

wanda rannow  |  Overall Experience 
Rating:
5.0

Awesome

Aneshia Taylor  |  First Impressions 
Rating:
5.0

The sign in process was easy. My only complaint is that the truck was not the truck that I ordered and the calculations are off on how much gas is needed to refill (on the receipt- so watch out)

Jane Mcphail  |  First Impressions 
Rating:
3.0

Price was raised...Too expensive

Theresa Bryant  |  Overall Experience 
Rating:
5.0

Everything was smooth from the customer service to moving things into my unit.

katrina menefee  |  First Impressions 
Rating:
5.0

Tammy, Kelly, and John were especially helpful

Bruce Canepa  |  Overall Experience 
Rating:
5.0

Very great! Definitely will use them again !

Quinesha Jones  |  First Impressions 
Rating:
1.0

The facility was not that bad in the woman that helped me seem to be genuinely sorry for my inconvenience but overall I was very disappointed with U-Haul when are customer service and reservations

Ronnie Sloan  |  Overall Experience 
Rating:
5.0

Secure, very clean and easy to access.

Douglas Neumann  |  Overall Experience 
Rating:
4.0

You simply became too expensive an alternative. We also have a 10x10 climate controlled unit for $100 per month. Their rate has not changed in 3 years while yours increased multiple times.

Matthew Elliott  |  Overall Experience 
Rating:
5.0

Awesome place with really helpful people in charge.

Jerry Patterson  |  Overall Experience 
Rating:
5.0

Even though they are a little distance it was worth the trip.

CRYSTAL THOMPSON  |  Overall Experience 
Rating:
5.0

Great U-Haul Facility

DEVON BELL  |  Overall Experience 
Rating:
4.0

The only complaint I have is that a mouse/rat got into a couple of my boxes. Other than that, everything was fine.

Joanna Kamman  |  Overall Experience 
Rating:
5.0

Upon checking out of my building, the employee that helped me was awesome!!! She was extremely friendly and practiced excellent customer service skills!!! Kudos to her!!

tiffany wilson  |  Overall Experience 
Rating:
4.0

Prompt courteous service, comparable pricing.

tamela aaron  |  First Impressions 
Rating:
5.0

Scott and Francesca were very helpful and kind. Excellent customer service.

Michael Scott  |  Overall Experience 
Rating:
3.0

Horrible parking and not a lot of road space. This is the only reason I would never recommend this place for storage.

Amber Armstrong  |  Overall Experience 
Rating:
5.0

Young lady was very helpful and professional. She moved at a fast pace even when I seemed to not know what I was doing. It was easy and simple to get, find and use my unit.

Tina Northard  |  First Impressions 
Rating:
5.0

Thank you very helpful. Great job

LINDA GARCIA  |  Overall Experience 
Rating:
5.0

Kaydee was amazing!!!

Kandrika Barclay  |  First Impressions 
Rating:
5.0

Would definitely recommend this location!!

amy Rosson  |  Overall Experience 
Rating:
4.0

None

Cindy Cable  |  Overall Experience 
Rating:
2.0

They were more than happy to call to tell me I was late but no warning that it was due. Gotta get that money.

vickie pullen  |  Overall Experience 
Rating:
5.0

I loved the storage place and staff. It was just too far of a drive for me each time I needed to get into it.

Victoria quintero  |  Overall Experience 
Rating:
5.0

Thank you for everything that you done for me and making sure my belongings were safe

Lisa Lee  |  Overall Experience 
Rating:
3.0

Although the facility is well-maintenace & clean, I experienced no leniency if payment was late. I was never 30 days late and experienced two $15 late fees + a $50 lien fee.

Geraldine Tanner  |  Overall Experience 
Rating:
5.0

Wonderful management, I was very thankful not to pay for double storage he found me a large one! Thank you for everything

Kameshia Stevens  |  Reservation 
Rating:
5.0

Service was quick & very friendly. Thanks

deb hoehn  |  Reservation 
Rating:
1.0

We were told the late fee wouldn't be applied until it was 10 days late and yet at just 3 days late the late fee was applied

ANTHONY KITCHENS  |  Overall Experience 
Rating:
2.0

Unprofessional never use the Oxford again

GREGORY CRAVER  |  Overall Experience 
Rating:
4.0

Always a clean facility. The staff goes out of their way to try to accommodate your needs.

CRYSTAL ROBERSON  |  Overall Experience 
Rating:
4.0

An overall good expirience

Debra Paillon  |  Overall Experience 
Rating:
5.0

You

tammy heard  |  Overall Experience 
Rating:
4.0

Good people

Deb Emser  |  Overall Experience 
Rating:
1.0

The staff have a smart mouth!!

ERICA TURNER  |  Overall Experience 
Rating:
5.0

Our unit is very easy to get to and we like the fact that it is not hot inside. The climate control used is great! Scott, the General Manager, was extremely nice and very helpful!

amy Rosson  |  Reservation 
Rating:
4.0

none

JAMES MCCONATHY  |  Overall Experience 
Rating:
5.0

I never had a any issues with access, cleanliness, or security. Staff was extremely helpful and knowledgable.

Kevin Sullivan  |  Overall Experience 
Rating:
5.0

Overall the staff was great. I left my key at home (GA) spoke to the manager, he was very dry. I went to Lowe’s to buy a bolt cutter and was told that lock could not be cut. He could have told me that

pam lowery  |  Overall Experience 
Rating:
5.0

Paid $10 extra for 24 hour access that didn’t work

Tashae Ford  |  Overall Experience 
No reviews have been submitted for this location.

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