The interior of the trailer was dirty. It had some sort of gray dust in it that was not noticed until we put our white mattress in it. The mattress side on the floor was flithy when we unloaded it. The service center was nice and the employees were knowledgeable.
GARY ECustomer Reviews for U-Haul Moving & Storage of Owensboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good
Carroll PThe salesman at the counter that waited on me was very courteous, helpful and friendly and made this a very easy transaction! Thank you!
Barry MPersonnel was friendly & quick to take care of getting me checked out and in both.
Betty pNothing much I was treated with respect and efficiency.your management was very friendly and wished me a happy Easter
Carmen RWhen trying to return my equipment after hours your App was less than useful. I couldn't get anything to work properly. I contacted customer service through the chat option. I managed to get a message through before it started acting crazy and giving me error messages. Apparently everyone was having issues that evening. Other than that, everything went well.
Sherri ANothing
Donald LDidn’t like staff required to call two diff people and bothering to call them at work to rent. I travel a lot and every rental car company only requires a valid ID.
KIN SI have been coming to this location a many of times and all of the employees have always been helpful and friendly. Just keep up the great business that you do.
Sheldon BEverything and everyone was very helpful! Nice experience! Recommend moving helpers!!!
Madonna CTeam is very nice and helpful
David S | First ImpressionsApp is crap does not work at all.
Daylan CThe clean restrooms was a nice perk. The temperature control was excellent.
Mark R | Overall ExperienceThe app didn't work like it was supposed to
Brent KBoth times I was there the computer system did not work. Made for a much longer unnecessary time for the employees and myself.
shannon pThe workers were fantastic. She hooked up the trailer for me as well. 10/10
John AExcellent service! Picked up the truck with no problems. No complaints here!
john bDrove from Virginia to Kentucky with a loaded truck and they didn't have a storage unit big enough. Had to rent a unit across town. The upgraded truck size meant I has already spent a fortune in gas.
Jennifer N | First ImpressionsThey were very helpful and willing to work with us and also helped us find a mover to help us get our stuff home.
Raymond S | Overall ExperienceEverything went very well.
Michael HGreat service I definitely recommend
Nirav PThe lady that helped me Saturday 2/17/2024 on parish Avenue in Owensboro ky was awesome she was kind new her job need more people like her so please let her know I appreciated her help thank you.
Teresa RYou advertise as $19.95 but we paid almost $60.00 and never left the city we only traveled maybe 25 miles. How can you advertise such low prices knowing that there is no way the end price will be anywhere close to what you advertise. It needs to be made clear that at least $30.00 of fees will be added to your bill after you bring your rental back. And only rented the pick-up. We could have rented a full-size truck for probably less because it would have been less miles, lesson learned.
Sean WKeep up the positive customer service!
James bWhen I called this location to let them know that they charged me twice they tried to blame it on somebody else when it was them who did it?
Stefanie MNothing, James and Sarah were very helpful and knowledgeable.
donna vSarah H. helped make this quick and simple. She was 100% knowledgeable and had excellent customer service.
Danielle TNot a thing everything was exceptional the help, the truck and their patience
Tammy BThank you!
Candace GNothing. Easy booking and staff was very friendly. Truck was in great shape
Gary NThe mobile check in did not work.
Leah WI really appreciate how clean the entire storage area was and that I felt safe leaving my valuables in one of your units while also having 24 hour access without being harassed by any one sketchy at night. Not once did I have anxiety thinking my valuables would be stolen in the unit. I loved having the insurance just in case but it wasn’t necessary. Your staff was extremely helpful and kind. I loved having the controlled environment as some of my items would have been ruined otherwise. 10/10 highly recommend!!!
Jacqueline P | Overall ExperienceVery helpful
Rex B | Overall ExperienceThe truck had a heavy smoke smell, there was some trash in the truck such as a cigarette carton wrapper, there were crumbs in some of the compartments of the truck as well. The cab was the messiest of the whole truck.
Cody SThe online check in was absolutely awful. I am fairly competent with technology, but the instructions online were terrible. I was so confused. I finally went in the store and asked for help. The representative was very courteous and helpful.
Bethany CThe truck was clean inside the cab and inside the truck. Truck was in perfect working condition.
Crystal RStaff very friendly and helpful
Dennis HLOVE, LOVE you guys!!!!!
Tonya BOur initial reservation was in Newburgh Indiana. When we arrived at that location there was no truck there! I called the U-haul help line and found out the nearest available truck was 30 miles away. We had to drive down to Kentucky to pick up this truck. I was NOT happy!
Cheryl Mthe gentleman at the counter when i arrived was great to work with and the same as the man that checked me back out, the door on passenger side had been wrecked and was hard opening
Jeffery RThe staff at the location where I picked up my trailer and the location where I returned the trailer were very friendly, efficient and competent! I would recommend either of them highly! Thank you!
DAVID PBackup alarms (recommend) Everything else was great! This was my first time renting and it was great!
Austin MFast and easy. Polite and friiendly employees.
Wesley HI was charged for two hundred more miles than the round trip to Fort Wayne Indiana from Owensboro.
John WGreat service! Timely and efficient. Hooked up a car dolly onto my vehicle and then unhooked it when I returned the next day.
MARK WGot my return checked in quickly and was on my way.
Orrin HGreat customer service here begins with a great manager!
Bernadette KCleanliness. Answer phones.
Samantha VYou couldn't ask for better people I would consider each one of the staff members as family .
Buddy H | Overall ExperienceNo recommendations at this time.
MICHAEL EAwesome service
George TBest vehicle I have rented. Only issue was the seal on the door wasn’t tight and caused a whistling noise even after I made sure the door was closed properly. Very clean. Easy to drive.
Susan LThere was some trash from a recent user in the cab, and the truck itself was pretty worn out. But I realize the staff has little to do with the age of the truck.
John CThe staff were super friendly, very polite & very helpful!!
Sarah E | First ImpressionsThis rental was a very good buying experience. Very good employees to deal with. Appreciate the military discount.
Ellis KSo easy from start to finish and staff just wonderfully pleasant and helpful
Greta MNothin
DEREK HBest I drive all the way across town to use the facility or rent cargo, trucks, vans when needed. I love it. It’s great. Thanks
Barbara I | First ImpressionsAssociate was very kind understanding and great information.
Jennifer R | First ImpressionsSarah did an amazing job! It makes me excited to be working with your team.
Hobart S | First ImpressionsSarah at t this location is the absolute best. She helped me more than she will know. Thank you all so much.
Amy C | Overall ExperienceThe staff were very helpful and communicative
Sandra M | Overall ExperienceGreat, clean, friendly staff, would definitely Rent through Owensboro U-Haul again.
clarence t | Overall ExperienceJames was very helpful
Allison M | Online Move InBoth staff j dealt with were very friendly and went above expectations to help me. Sarah and Jason I believe were their names. Very happy with my unit and the price.
Dana H | First ImpressionsPeople living inside the facility. Dead Roaches in hallways, I found 1 live roach in my unit. I had to inspect everything throughly before taking it back home. Thankfully I didn’t bring any home. I paid for insurance on the unit but it doesn’t cover pests. I think if people weren’t using units as living spaces the roach probably wouldn’t be an issue.
Josh H | Overall ExperienceVery good experience. I would do it again if I needed to.
JOHN C | Overall ExperienceBest place for storage rental and moving needs
Barbara I | First ImpressionsGreat service! Easy to locate unit!
alzheimers a | First ImpressionsThe whole experience is quick easy and convenient. Staff was welcoming and helpful. Easy to see why you're getting everyone else's business.....
Michael S | First ImpressionsVery Pleased with the entire truck & storage unit rental experience. Would use again if needed. No problems at all.
Ernest T | First ImpressionsI’m very pleased with my uhaul experience! I will recommend uhaul to anyone moving or needing storage units. Thank you so much!
Tanya G | Overall ExperienceVery courteous staff, and excellently maintained facility!
denny a | Overall ExperienceThey are the understanding people and I’m thankful for them going out their way and understanding my issues I won’t go to another place.
Richard P | Overall ExperienceOnline reservation was simple and quick. Onsite staff were very helpful explaining the details first time. Facility was very clean and well maintained.
Glenn T | Online Move InVery nice employees
MARY S | First ImpressionsThe entire staff was willing to help and we're a pleasure to deal with.
Raymond S | First ImpressionsGreat storage unit. Would DEFINITELY use again. All my items were clean and just as beautiful as I left them 4 months ago. Temperature control so nothing was damaged. Always accessible with your access card. Great location.
Jelique J | Overall ExperienceAll arrangements were made by Kim as well as employee interaction. I haven't been there since move in day. Facility is well lit and very clean. I am expecting no problems and if so you will know 😊
clara j | First ImpressionsUsed haul services and storage. Very satisfied with both services!
Carolyn H | First ImpressionsFantastic crew
dekota h | Overall ExperienceMaybe add a few small trash cans around the area for just everyday trash like for soda cans etc. Staff was amazing!!!
Jacob B | Overall ExperienceStaff is great. Place is clean. I highly recommend.
JASON E | Overall ExperienceI recommend this business to everyone I talk to about storage. Already told everyone in my family and friends that this is the spot. The workers are great and place is super clean.
JASON E | First ImpressionsSarah was excellent
kenneth g | First ImpressionsEmployees were professional, helpful, friendly and provided excellent options that fulfilled my every need!!! Thank you James and Sarah (I think) 🤔
MARY H | First ImpressionsSarah, James, and most of the staff were awesome at being helpful and going out of their way at being accomidating to everybodies needs. I wish my situation had been better to where I could have kept my stuff there. Very safe and secure and always clean.
WILLIAM S | Overall ExperienceDealt with them a lot since they opened this location, rental trucks, storage units, they always go above and beyond. Super friendly staff.
RICHARD C | First ImpressionsAwesome customer service I received on yesterday. Will definitely be referring customers to them when needed
Tiffany D | First ImpressionsGreat staff! Extremely helpful
william c | First ImpressionsGreat facility and helpful staff!
kurt o | Overall ExperienceThe guys that work at the office have been very helpful and very friendly and just all around great people to work with I highly recommend them over sumo any day thanks guys for all the kindness
tonya b | Overall ExperienceVery friendly and helpful 😊
David F | First ImpressionsMiranda was AMAZING!! She Definitely was so much help and kind. Very willing to Above and Beyond to help me!! Give that young lady a bonus, gift card or something. She’s an assistant to the company. The other staff that day were great as well!! So far I Highly recommend UHAUL Storage
bridgette s | First ImpressionsI would advise more carts available there was two flat and two mattresses one for a very large place
Joseph S | Online Move InThe guy at the front counter is rude. I called crying yesterday because stuff was stolen out of my unit not once did I cuss him or yell at him but he kept accusing me of it. I was never notified that the latch on my storage was broken and replaced or I would’ve went and checked it out. I did file a police Report. When I went to pick up a uhual back in September hat should’ve been my sign not to leave my stuff here but I did and I regret it. I would like someone from corporate to call me.
marina f | Overall ExperienceJust wish the unit was bigger
dekota h | First ImpressionsLove this place! Nice and friendly staff lead by an absolutely amazing Boss (Sara). They went above and beyond my expectations
Taylor Z | Overall ExperienceThank you for your good service.
Ursuline S | First ImpressionsEverything you could need and much more.
Michael C | Overall ExperienceBest facility I've ever used and the staff is always so helpful. I'll never go anywhere else. Woul love to have 24hr access though.
DUSTIN B | Overall ExperienceI wish there was a 24 hour person to answer n unlock at night or let me get in at night
Adrienne C | First ImpressionsTodos el personal muy amable 😃
ROSA A | Overall ExperienceLovely facilities. Easy to work with. First month free.
Sarah L | Overall ExperienceWhen I called asked about 5 x 5 storage units, rhey said, oh yeah no problem we have lots, i went The next week to reserve a 5 x 5 storage unit 3 weeks before I need to rent it to make sure I can have one. When I went into rent One, they said they did not have any for rent. I said wait a minute, I explained that I called and then I went in and the guy made a reservation for one so I need that one. The manager said well the problem with that is our computers will show everything for rent, that they don’t say what is actually for rent. Even if I made one reservation online it would still say we have them. When I explained who reserved it for me, The manager and the young lady said oh yeah we know who you’re talking about he does that all the time. I said it sounds like you need more training. So the manager said we do not have a 5 x 5 but we have a 5 x 10 but it’s $25 more a month. I am retired now so I be careful with my money. But she said rent a 5 x 10 because there’s no first months payment and during that time we have a couple auctions on the 5 x 5 so will get you one. So I did but I thought the service was not good whatsoever, they knew who was on the phone and told me that and who reserved it yet ever he’s not getting re-trained, he just continually does it. I have rented trucks and vans from U-Haul any where from Fairbanks Alaska down to Casa Grande, Always had first class service and all the facilities have been great and the trucks are great. Just disappointed here.
RAYMAN S | First ImpressionsThe employees at this location are the best of the best. Everyone I dealt with was kind and very helpful. I feel like they went above and beyond for me. My move was very stressful and they did everything they could to help me have a smooth hand off of the equipment. Their customer service skills are top notch! A+
Heidi K | First ImpressionsRent units on line that they dont have staff at facility think it's funny that you are stuck with a truck full of stuff and paid movers standing around getting paid for nothing. Then they rent you another unit that is in use by someone else. And there laughing about it while you have wasted all the time and then have to go somewhere else. Oh and the staff only say you had a reservation not a guarentee You didnt pay for it the fact that the 1st month was free means nothing Stay away from them
WILLIAM P | First ImpressionsYou all rented a shed to me on line that you did not have. Then all she could come up with was that it was a reservation not a guarantee. Then I asked for a 10 x10 and the rude woman finally gave me one and when we pulled around there it was in use by someone else. When we were leaving the 2 women at the desk seemed to find the whole thing very funny. While I am trying to get a shed and people I was paying to move my stuff were just standing around. I would never recommend those people to anyone that i liked.
WILLIAM P | Overall ExperienceThank you for being so easy to deal with at such a difficult time. The staff was so helpful which made things for me so much easier.
Crystal L | Overall ExperienceThese facilities are clean, safe & have easy access. The staff go above & beyond to make your experience as good as it can be! I highly recommend UHaul on Parrish! You will not find a better moving/storage in Company in Owensboro! ❤️❤️
cheri m | Overall ExperienceI thought the staff was great and very helpful. The facility was very clean and well maintained .
ROBERT S | Overall ExperienceTodo perfecto gracias Muy accesibles..
ROSA A | First ImpressionsI was promised I would not be billed after coming in to sign a paper and not even opening the storage. The next day I was sent a Bill for $200. I want an email statement showing I owe nothing
AMBER A | Overall ExperienceThe staff was outstanding. The place is great .
buddy h | First ImpressionsCould be a little clear about entering code twice to get into facility and that you must enter code again when you leave. Also very short on flat bed carts. Both times we have been there it was hard to get a cart. Very clean and I would recommend it to anyone.
Teresa M | Online Move InI just want to say that you
TERRY C | First ImpressionsBest storage facility within a fifty mile radius! Thank you so much!
SUSAN G | Overall ExperienceSuper friendly staff- the lady was so nice and helpful. And the storage section is super secure.
YVONNE B | First ImpressionsVery nice an friendly great experience
SEAN M | First ImpressionsYour staff was wonderful. Professional courteous knowledgeable helpful and clearly like their jobs. Great customer service
DORIS C | Overall ExperienceThank ya so much my stuff was safe
terry c | Overall ExperienceThe only reason the rating is not excellent is that the one employee working had no time to go over details and procedures due to the line of customers backing up. Not her fault, but she sure needed other workers to help with procedure.
kurt o | First ImpressionsI love it
Micheal M | First ImpressionsStaff was wonderful friendly and helpful.
DORIS C | First ImpressionsGreat service and friendly staff
JAMES E | Overall ExperienceI was happy that they offered me the first month free. It made me choose them over another storage company in Owensboro.
Drew W | First ImpressionsVery nice facility, well maintained, easy to obtain unit, very helpful and friendly staff.
SHARON R | Overall ExperienceThanks
mason c | Overall ExperienceWonderful staff worked with me when I needed help. Returned calls promptly. Would recommend to all.
BETH H | Overall ExperienceGreat place to store your stuff easy to get to 7 days a week would defendant store my stuff here again
TIM w | Overall ExperienceEmployees were very friendly and helpful.
Joyce R | Overall ExperienceGreat Experience!
Michael S | Overall ExperienceFabulous experience from start to finish!! The staff was consistently helpful and engaged in every aspect of both my truck rental/return and my storage opportunities and the explanation of the facility’s use! TOP NOTCH CUSTOMER SERVICE!!
SUSAN G | First ImpressionsGreat staff
TIM w | First ImpressionsThanks for having a secure system.
Donna M | First ImpressionsFelt very safe anytime I went there and the staff was excellent very helpful
Kim L | Overall ExperienceGm was very helpful and friendly. Would highly recommend uhaul to anyone looking for storage. Keep up the great work.
edna b | Overall ExperienceExactly what we needed and a very accommodating staff member.
SYNORA J | First ImpressionsThey were all super friendly and very helpful. The services was accurate and fast!
Chelcea R | First ImpressionsI have no regrets with U-haul.😄
morris b | First ImpressionsExcellent staff, and easy access. Great place .
Missy R | Overall ExperienceProfessional Friendly Knowledgeable Helpful
John S | First ImpressionsFlawless experience
JEREMY H | Overall ExperienceJordan was friendly and went above and beyond to help me get the right storage unit.
cherrell j | First ImpressionsI can’t put into words how amazing and supportive these folks are. I can mention Sarah specifically has been a God send. She is exactly the face I would want representing my company. Great Great Great staff.
Richard J | Overall ExperienceFantastic service!
Rob F | Overall ExperienceEdna's was so helpful and friendly.
JANICE E | First ImpressionsThese folks are great. Sarah, the General Manager was more then helpful giving me an abundance of support. I was going through a difficult time and they were there to help. Greatly appreciate all of them up there.
Richard J | First ImpressionsThe ladies in the office on Parrish Ave. was wonderful!!
melinda M | First ImpressionsSarah is the greatest, just give her a call always there to help
JUSTIN H | Overall ExperienceLooks brand new, is very secure and has great facilities. Can even pull in your vehicle (even 26’ truck) inside to unload/load your things into the storage units. Great storage facility...would highly recommend.
JUSTIN H | Overall ExperiencePerfect for my needs!
tammy s | First ImpressionsAll of the employees were very helpful & friendly. The exceptional ones were, Sara, Xavier, Edna & Jordan. A really good team. I will recommend this facility to all I know.
Joseph C | Overall ExperienceIt was so easy to do the move in online and when I arrived staff was so helpful and very friendly. Made me feel welcome. Thank you
Delinda S | Online Move InJames and Alexandria helped me tremendously And we’re super friendly. I will highly recommend anyone to use the storage facility at this location!
Noah E | First ImpressionsGreat staff.
Richard A | Overall ExperienceWe had to locate and move our storage items into the U-Haul Storage Facility on very short notice. Even though they were just opening and remodeling an old "box store" when we found them, they gave attention to security and customer service from the beginning. We watched them grow and keep their commitments to us as they did. Great experience during stressful times.
Robert M | Overall ExperienceI have been working with Sarah & her team & they have been very helpful with all our needs. They are all very pleasant to work with. The facility is spotless & they are ready to help with any problem that you may have. I have been very pleased with my experience there & will & have been recommending this facility to all that I know that are needing this type of services.
Joseph C | First ImpressionsI’m very happy with my experience with this facility. Brian has been great to work with and is an excellent asset to the company.
Richard A | First ImpressionsI COULD NOT GET INTO THE BULIDING WHEN I NEEDED TO STORE ANYTHING!! I TRIED TO TELL STAFF ABOUT NOT GETTING MY THINGS STIRED !!! BUT THEY HARRASED MY SON AND MY DAUGHTER WHO LIVES IN ALASKA AND THEY DIDNT SEEM TO CARE I COULD NOT GET IN !!! HAD TO GET A NEW CARD TWICE AND STILL HAD PROBLEMS SO NO ILL NEVER GO BACK
Clara T | Overall ExperienceEmployees did everything right. I would definitely recommend this company.
Karol W | First ImpressionsThe manager David and the rest of the crew at the facility were fantastic fast and courteous service
james n | Overall ExperienceOverall a good experience
Susan K | First ImpressionsI think it's great that we have such a nice, full service facility here. The staff is friendly and helpful too.
Bobbie J | First ImpressionsThe employees at this facility were very friendly & personable & made you feel very comfortable. They were also very helpful in explaining the whole experience. It seems to be a very well ran establishment. I will & have already suggested this business to my friends & acquaintances.
Mark C | First ImpressionsThe facility was a lifesaver. Convenient, safe, and easily accessible. Staff were great. Thanks!
JAMES H | Overall ExperienceThis is a great place for your storage needs Clean Safe Well lit And the staff are very helpful and amazing Definitely recommend them for your storage or rental truck needs They even have a hitch bay if your vehicle is is in need of one A+
James V | Overall ExperienceY'all are fast to help and a great bunch of people
bruce b | First ImpressionsCustomer service was knowledgable, helpful and very proffesional. Ask for a guy named lucky
Brian S | Overall ExperienceCustomer service was polite, courteous and proffesional
Brian S | First ImpressionsAverage
Robert M | First ImpressionsGreat employees!
sarah h | Overall Experience