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richard allenCustomer Reviews for U-Haul Moving & Storage of Overbrook
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck smelled like weed, cannabis, marijuana.
Beverly WoodsThe staff at the Uhaul on 61st and Lancaster Ave are very courteous, service oriented, and kind. They go out of their way to maintain a great customer service attitude even with difficult customers. They are very patient, accommodating, assuring that your items are safe. They take very good, great care of the facility and I cannot stress enough that they how their customer service and care is always on point no matter how they are feeling or may be going through. Thank you to them for their time and efforts old and new employees.
Danielle Garrett | Overall ExperienceCustomer service was friendly and efficient.
Katherine KlimaKeep that morning crew
Calvin ParksWork on customer service
DAVID SOJORNERJust make sure the cabin of the truck is properly cleaned before it being rented
Jerome Clunie$1.75 per mile, I use uhaul long time ago and never see this price
Denis Herrera LopezThe storage access hours could be a little longer. I know I can get 24 hours if I pay extra but I don't have that kind of money.
GAYLE MORRIS | First ImpressionsGreat customer service, very helpful and pleasant.
Kunle ShobowaleHave more friendly staff not thugs who ask you do you have a problem and use profanity towards you.
Malik HillWe had a great experience renting our unit with this location.
tiesha wynn-coley | Overall ExperienceThe customer service was great.
Barbara FutchThe Women at the location went above and beyond and helped me and my dad set up the tow for my car for our long drive from Philadelphia to Ohio!
MacKenzie KennieTruck can be wiped down between customers!
Christina DeanNothing
REGINALD BOOTHEshe’s an amazing employee keep her !
Shimira MillsGreat customer service
sandra hortonStaff is friendly, prompt, and informative. Great Uhaul experience.
Michelle GinyardThis lactation was wonderful .
Tamyia NelsonCustomer service was great. Everyone was very nice and friendly.
dominique kirklandService is good , hard to improve.
REGINALD BOOTHEThey lied and claimed that I didn’t put the gas back where it was that they had to charge me an additional 42.00 but the gas wasn’t where they said it was but because I didn’t take a picture of it there was no way to prove that I was telling the truth
sophia pinkneyDontay was so kind and helpful. It was greatly appreciated!
Terri Smiththe person who helped us was wonderful
Chris DementoThe truck was horrible in terms of driving the vehicle. It didn’t drive well it cut off a few times . We were praying it didn’t break down. Really need a lot of work for safety of driver n those on the road. I need to rent again Friday but sceptical
Tracye BeattyUhaul Central told the lady there to accept my return and she didn't want to listen
Joshua SmallEasy check in and out, friendly service, great vehicle
Lauren BrooksKeep up the good work
CHARLES DESTOUETI received a track on E this caused an inconvenience to not only myself but to the moving team helping whom I had to bay to extend the time for an additional 15/20 minutes
Brooke GoinsAfter being patient during check in for the truck . Rep/Young lady became rude with me because I asked her to show me where the truck was located. She yelled and pointed in direction of several other U-Haul trucks /in the direction of her finger!! Long check in and rude customer service . Will do everything via of app and pick up at another location. In the county !!
lakeisha underdueThe 2 employees in the store at time of pick up were very helpful and knowledgeable. Excellent customer service that they presented. They should be recognized for that. Thank you
Jacqueline NicholsonI don't know why I was charged for two gallons of gas, when I put it back right where I started? 🤔 I think I paid enough for two days rental,,,$150 +,,, the fees are ridiculous,,,a $40 rental ends up 4x that,,, is it your practice to squeeze out $7 more from people???? I would appreciate you putting something back on my card! It's the decent thing to do!
Michael SantoneExtremelyyyyy slow
Jada Monroe | First ImpressionsGreat staffs and excellent service
ANGELLA COOPER | Overall ExperienceVery helpful staff
Ronald Brown | Overall ExperienceNothing, everything was done well.
Linda COPPINThis was the second time I used this location and when I say outstanding service, they went above and beyond to help me make this move easy. When I first moved in I had a horrible experience where I pick up my truck but they made it everything that happened earlier go away with the friendly, welcoming, funny personality.
Nikita LoveFOR NEW CUSTOMERS THE KEY DROP METHOD SHOULD BE EXPLAINED MORE THOROUGHLY BEFORE RECEIVING THE KEYS FOR RENTAL. I DIDNT KNOW I HAD TO TAKE A PICTURE OF THE MILEAGE & BARCODE OF LOCATION WITHIN THE APP. I JUST USED MY CAMERA ASSUMING I COYLD UPLOAD THE PICTURE TO THE SITE AS I COMPLETED THE RETURN .
kiara FisherWebsite promises you can completely check in in advance but I have never figured out how.
Gina CaplanCustomer service was great. Vehicle wasn’t cleaned well & it was pulling while I was driving. I honestly thought that it might break down. The vehicle made so much noise.
Shameka BaileyI didn't have much gas left when I used the truck, so I filled the tank when I returned the truck. I thought you would refund the extra postage like other rental companies, but you didn't. This was disappointing and cost me dozens of dollars. Will use it with caution next time
Junwei KongThis location needs more customer service staff, that can speak and think in a coherent manner, to speed up the check in and check out process. Looking and greeting customers with disdain, and playing on their phones, must not be tolerated from employees.
Troy JacksonI asked for 2 handtrucks and they didn’t have them.
Eugenia CaplanThe truck we received was in bad physical shape. The drivers seat was also messed up and leaning making it uncomfortable to drive.
Paige GabrielGood location, everyone nice & courteous
REGINALD BOOTHEMy son-in-law (the driver) and I waited 15-20 min until someone finally showed up inside the store. Then, after everything was supposed to be set (10-15 min later; ok with me) the truck that we were supposed to drive, was in between another 2. So…. We waited another 20 min… until finally someone “else” showed up. I’ll never go back to this location!
Jose Di DiegoIt should be more people working. Came in to return to and it was 1cashier and 10 people in front of me in line
Dominique HowardWhile the equipment was functional, attention should be payed into the engine operation.
Andrew JonesThe employees were wonderful and kind, but the management messed up my order and resulted in a very strenuous drive.
Jane NorrisKeep hiring friendly and knowledgeable staff! They were very kind.
Joel StreimQuick fast in & out
latoya ellisonNothing
Jan LewisStaffing- The two staff there were doing their level best to service the customers, but the line was long and that is stressful for the staff to have impatient customers. They handled everyone respectfully and politely, they were professional and as efficient as possible under the circumstances.
Jessica DreesN/A
Stewart SavageThe team at the overbrook location are unprofessional in every sense of the word. Especially Gina. Because of her and the staff there I will not be renting in the future from uhaul
HALL-CARBY WAVERLIEThe only reason i am rating this a 5* experience is because of Kaleia P. I had made a reservation of 1:15 pm. A U-Haul 10ft truck was supposed to be returned at this time for me to receive. The truck never came back. The manager who assisted me In the beginning told me there were no more trucks available and that she would call me when one came in. I decide to come back to the U-Haul at 6141 Lancaster Ave. Just to see if it came back. It didn’t but Kaleia was just punching in. I told her my situation and she immediately went to the drawer retrieved me a set a keys for a 10” rental and had me on my way immediately which the manager could have done all along. Kaleia is the only reason this experience went well. She should be The manager. I was always taught the customer is always right, and since she helped me I was able to complete the task i Had to do, and instead of renting the truck for a few hours i rented it for the day. Kaleia was outstanding i was in and done Within 15 minutes with everything explained to me professionally. Who was there when i returned the truck the next day YOU GOT IT…! KALEIA P.
Melvin PerkinsI got the only van available, because it was just returned, so they did not have time to clean it, but I actually have no problem with that. The clerk there was great, and very helpful, especially as I spent 20+ minutes trying to avoid the line by logging onto the online reservation I had made the night before. It totally failed, what a messed up app!!! The clerk then took care of my reservation being completed quickly and efficiently.
David FeldmanThe manager was very pleasant, professional and helpful during the entire process.
Paul CoxMs Cathy and her staff was very helpful and courteous.
Nateria Morrison | Overall ExperienceMs. Kathy was Great and all her StAFF mattress
Cierra Stinson | Overall ExperienceEach time going into the branch was disorganized and lengthy. Jordan the old GM has moved to another location and Kathy is clueless . I will not recommend or return .
Tiffini Fisher | Overall ExperienceVery good 👍👍
Orlando Roye | Overall ExperienceNo comment
delores randall | Overall ExperienceSome of the staff had no knowledge of the the polices and procedures. I checked out on the 7/19 two days before my next payment. The staff neglected to enter the information on the system and charged for another month. And had the nerve to assume I was still in the unit. Horrible still waiting for my refund! Staff needs re training
SYNITHA BROWN | Overall ExperienceRate increases too frequent
sandra fuller | Overall ExperienceI would recommend this location to everybody
timothy/gintay shuler | First ImpressionsAll of my items in my storage was damaged due to the ceiling falling in rodents all over the place. My entire unit was damaged. EVERYTHING! and the company you use for insurance purposes has not gotten back with me. I am in the process of getting a lawyer to sue Uhaul since you didn’t find the honor in handling the situation correctly.
Christina Burney | Overall ExperienceThe staff at our facility was always professional and kind. Great customer service.
LARRY CARROLL | Overall ExperienceGreat Customer Service every time !!!!!!!!
Cierra Stinson | First ImpressionsAbsolutely outstanding experience the lady that helped me was very knowledgeable and kind. My online account had an issue and she was able to solve it booked my storage. She thoroughly and clearly explained all policies and benefits. The guy at the shop offered us help in case we needed any to unload. They absolutely went above and beyond excellent service. They are a true asset for this company. Unfortunately I don’t remember the names at the moment im writing this review. I absolute outstanding as a client to be valued and respected, I’m very thankful to them!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Moctar Kassoum- Ibrahim | First ImpressionsThe system is always crashing. It overcharged for a rental truck and I didn’t applied the $50 gift card
Marian Carrington-Lyons | Overall ExperienceThe only issue I had was the unit I originally paid for was occupied when I came with my items. Thankfully the office was open and the staff quickly fixed the error. That's the only reason I did not give n excellent rating
THERESA BAKER | First ImpressionsCustomer service was good 👍
Ava Bennett | First ImpressionsStaff was very professional
deborah bracey | Overall ExperienceThank you to the whole staff at this location for being so helpful with anything I asked. I truly appreciate all of them.
Carolyn Bundy | Overall ExperienceThe staff were extremely helpful and accommodating. Had a minor inconvenience due to booking through the customer service number. The staff apologized and notified me of other options to assist. Kathy and Nagel were very patient and explained parts of the contract that I didn’t understand. Every staff member made sure to greet every customer warmly upon entry. They were all very helpful.
Tambria Lee | First ImpressionsThe staff at Overbrook U-Haul was the best staff I have ever encountered. They helped make our move quick and efficient. Would highly recommend!
jacob berberian | Overall ExperienceNo problems to report. Team was very helpful and professional.
nikkita Shoatz | First ImpressionsI would hope the next time I go to reserve a unit two days before I move in they will make sure the unit isn’t occupied before having me pay for it. Come move in day they had me waiting two hours for someone to look into why the unit I paid for was already occupied! …only for them to charge me full price for two units that are filled with mouse poop no less. Nothing I could do about it because I had professional movers helping me and I was paying by the hour ! I could not turn around or go to another unduly because no uhaul had the space I needed !!! Can’t take my stuff back at this point because I had to move out !! Had to pay double the cost for my movers BTW!!! At the end I could not fit my things inside the units and had to leave things out because there was not enough space in the units provided because I requested a bigger unit !!!! I paid for a 10/10 but I was then given a 5/8 and a 5/10 unit ….barely enough space !!! I was then told that I was going to be charged for both units but one month free ? Even though the promotion is for a month free!! So he basically didn’t even try to make up for lost money and time! I arrived at U-haul at 8 am and did not officially leave until 2 pm because it took 2 -3 hours to be assisted ! Only to have then adding insult to injury charge me for having the truck for two days!!! I had the truck one day for extended amount of hour due to an issue that was theirs to assist with!! I received no apology and no real accommodation and the units at this location are filled with MICE! I need someone to get back with me ASAP regarding this Issue.
Alyssa Branch | First ImpressionsI got to say the staff were very friendly and helpful Jordan, Nigel, Kia were the best and all of the others That I had the pleasure of meeting and that help me during my rental stay thank u so much u are a few rare Gems
terri crisden | Overall ExperienceAll went well
Nikkita Shoatz | Overall ExperienceAll great
Nikkita Shoatz | First ImpressionsGreat experience
Sulaiman Kamara | Overall ExperienceThe guy was so helpful and great with communication
Marian Carrington-Lyons | First ImpressionsJordan was a great help!
joshua jackson | Overall ExperienceYes Jordan was very nice and you help me find a right now and that’s why I would recommend you haul face thank you
DEBRA LAWRENCE | First ImpressionsStaff was great and courteous.
Russell Chandler | Overall ExperienceGreat experience
JAMAL BENIN | First ImpressionsToo expensive... I'm thankful for the great staff though.
AIYANA SHARAI WALKER | Overall ExperienceAll the staff at this facility are caring and helpful and kind, and the Manager is awesome. If I every need storage again I will certainly use this one again.
Elizabeth Gilliard | Overall ExperienceThe staff is phenomenal. The managers are so helpful!
Precious Samuel | Overall ExperienceUnfortunately everyone all over is experiencing employee shortages, but hopefully you can think of ways to use incentives to drive employees in and help Ms Carol*( maybe wrong name, the young lady and Frank). The customers can be nasty but they handled the rough crowd well. Give them a bonus
Dionne Easton | First ImpressionsGreat storage space in Round Rock, specially since I now have my things in another Uhaul storage in another state, I can say that the one in Round Rock is awesome and a lot cleaner! Not all Uhaul storage spaces are created equal, as I just found out, but this one is great!
Tania Romero | First ImpressionsMy experience was fine but I was suppose to get one month free which was suppose to take me to August 26 2021.
Theodore Jackson | Overall ExperienceVery helpful and professional. There customer service was outstanding.
WINDRA WEST | First ImpressionsYou made it easy and affordable. Thank you
JAY PRAGER | Overall ExperienceEverything good
Theodore Jackson | First ImpressionsThe Supervisor Gordon is a keeper, professional, well mannered and makes sure your customers are pleased and that all is well THANKS it’s only one thing control the Mice
Elisha Johnson | Overall ExperienceThe staff was most helpful. Frank was especially helpful to me.
MARY SIMMONS | Overall ExperienceThankyou! Uhaul family for being there for the people... when persons have nowhere to live or their just on the move or in transition move... your there!!! With a safe secure environment to store their things... we the people are happy! your there dependable and trusted... s.y.z
Saahraaki Zabihullai | First ImpressionsThe staff was helpful and friendly. Frank was fantastic and very accommodating.
darlene threatt | Overall ExperienceNO COMMENT
Regan Adside | First ImpressionsI want to particularly point out the professionalism and patience from Frank. He is amazing at what he does and the kindness person I have met. He is smart, efficient, compassionate and a total asset to your company. I do believe uhual should hire security for his location as well as others because online uhual promises or messes up something with a move and people are mad they take it out on him and he doesn’t deserve it. I drove and moved from New York to Philly and didn’t have a unit ready for me but he kept his composure and figured out how to deescalate the situation with some other agitated customers that weren’t so understanding and he deals with this daily. I don’t know how far this review will go but I just felt the need to say something about Frank! Give him a raise!
Stefanee Morrison | Overall ExperienceTHE EXPERIENCE WAS EXCELLENT U-HAUL.
Robert Brown | Overall ExperienceI had to sweep up lots of mouse & rat droppings from my storage units.. It was all over and in my belongings. I had to wipe my belongings off and check for droppings and live rodents before putting my items in my car. U keep raising the price for "maintenance " but this is unacceptable and customers should be made aware of the rodent problem.
Daryl Williams | Overall ExperienceFrank at the store at 61st and Lancaster in Philadelphia was super to work with.
ALAN OVERBEY | First ImpressionsThe manager there is the best
Carla Winnegan | Overall ExperienceSo during this difficult time it's best to be kind to one another, you never know what some people are dealing with. So thank you to Frank and Jordan who work the U-Haul facility located on Lancaster avenue in the Overbook community, they totally exemplify customer friendly qualities to the best degree. They displayed patience & a positive professional attitude while answering the phone and providing service to the many customers waiting outside. 🏅
SHARON BURNETT | First ImpressionsTyrone and Frank went Beyond the call of duty they did a outstanding job and they’re located on 61st and Lancaster Truly amazing people
Kenneth La Rue | First ImpressionsWhen I moved my furniture to your facility from Florida there was nothing wrong with my mattresses. I placed my items in the storage in December and not one time did I come back to enter the unit until Sunday 4/5/20 to remove my furniture and close out my storage account. Sunday night I’m getting bit by bedbugs. Your units have bedbugs and I will be calling to speak to a Manager in regards to this situation. If my things became affected from renting one of your units, I wonder who else unit is being affected. Unfortunately, I will not be recommending that facility to anyone I know.
monica davis | Overall ExperienceI had an excellent experience at the facility and would use again.
Matthew Birch | Overall ExperienceThe general manager is the best
Carla Winnegan | First ImpressionsPrompt service
Jahleem Furahaali | First ImpressionsGreat job
Ayenda Lambert | Overall ExperienceThe staff was very friendly and helpful, it served my purpose
william brown | Overall ExperienceThanks you all
Angela Roie | Overall ExperienceThe staff was not friendly at all and helpful at all
mishca thompson | Overall Experiencethe entry from Lancaster Ave is quite a dip. our car scraped its undercarriage several times until we learned to come in at an angle. Sometimes the entrance was hard to see because ofso many trucks
Caroline Rapalyea | Overall ExperienceJust keep up the good work at this facility, the staff is welcoming and friendly, the storage areas are nice and clean, no complaints.
troy bard | Overall Experience- Not forthcoming with information - Take-it-or-leave-it attitude - Corporate Customer Service, just as bad,Incompetent ******* Very Poor Human Skills
Robert Nikpour | Overall Experiencecustomer service was outstanding. I did not have a long wait. Everything explained well. Reps were very helpful.
windra WEST | First ImpressionsThe storage unit that I have is nice and clean and also the young lady that works in the front is nice and Pleasant to talk to and she informed me of others storage units I mite need she professional
christine woodley | First ImpressionsI appreciated the professionalism of the staff. They were very helpful, patient and respectful. I would definitely recommend this particular location to my family and friends.
Lonzie shired | Overall ExperienceThe manager that helped was great an she needs a raise
Renault Samuel | Overall ExperienceThis is a convenient location with personable, knowledgeable staff.
Tanya Jackson | Overall ExperienceGreat customer service & sales associate answered all my questions and concerns.
TAMARA Evans | ReservationThank you.
Charles Primerano | Overall ExperienceExcellent Professionalism
Earl White | ReservationVery professional, very friendly atmosphere. Thank you!!
Carolyne Tillett | Overall ExperienceThe workers was very helpful and polite, that's why I always go there.
MARCITA SIMMONS | Overall ExperienceStaff was very helpful and excellent
Todd Coney | Overall ExperienceI would not go anywhere else for my storage needs
Arlene Vincent | Overall ExperienceI was checking out of my storage. The representative was friendly enough and helpful however she was supposed to send me my final account information through email. She NEVER did! A got a late notice!
KIM WIGGINS | Overall ExperienceThe manager was aweful. SHe was impolite and mean. She did not have good customer service skills. The pricing was outragous compared to other storage facilities. Horrible service
Eric Bunting | Overall ExperienceWhen i went to clean out my unit they had a lock on there when my unit was paid in full. Got in there rat or mouse dropping all over my stuff. For the price i pay a month i shouldn’t have dropping
Alicia Gregg | Overall Experience