Customer Reviews for U-Haul Moving & Storage of Outer Hammond

3,168 reviews

415 Odlin Rd   Bangor, ME 04401

(207) 307-2244

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(207) 307-2244

415 Odlin Rd
Bangor, ME 04401

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Your Customer Service at this location has been excellent! Keep training the employees in the samemanner as you have been doing!

paul clauss 
Rating:
4.0

Customer did not leave a comment.

Kallie Grindle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TU NGUYEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

caesar nunez 
Rating:
5.0

Customer did not leave a comment.

Andrew Dunn 
Rating:
2.0

Don’t say to the customer- “you didn’t fill the gas tank” rudely. A better approach would be hey, it’s not exactly where it needs to be probably needs a gallon more, there is a gas station around the corner. I did fill it up prior to heading over but I didn’t guesstimate the drive over.

Maryanne Cross 
Rating:
1.0

they did not do a good job and no one knew what they were doing

David Rothwell 
Rating:
4.0

Customer did not leave a comment.

Keith Gage 
Rating:
4.0

Customer did not leave a comment.

aaron avery 
Rating:
5.0

Customer did not leave a comment.

OLIVIAH PERRY  |  Overall Experience 
Rating:
1.0

Customer service representatives on the phone were pleasant and helpful. In Person and Bangor they were downright rude. If not aggressive. My truck was changed multiple times even though I reserved it a very long time in advance and they tried to send me a different locations throughout the state of Maine. This was an extremely poor experience with U-Haul, and I will not use it again.

Alex Libby 
Rating:
5.0

Customer did not leave a comment.

David Ingalls 
Rating:
5.0

Customer did not leave a comment.

Kelsey Ruth  |  Overall Experience 
Rating:
4.0

Maintain the equipment better by ensuring its clean and no smoking. The equipment was allowing rain water in both cabins, our stuffs were wet before arrival.

Kenneth Muthee 
Rating:
5.0

Everything was great!!! Thank you so much.

debbie burtin 
Rating:
5.0

The staff was helpful and accomodated my needs kayla took very good care of me

Christine Cameron  |  First Impressions 
Rating:
3.0

Staff is friendly.

Edward Davenport 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SAWYER 
Rating:
3.0

Customer did not leave a comment.

Larry Wintle 
Rating:
5.0

Staff were very efficient and accommodating. This is my u haul of choice.

RACHEL ROSA 
Rating:
5.0

My storage experience at this U-Haul location is superior to any other self-Storage experience I've had. Great people, safe and well maintained facility!

CARL GOODWIN MOORE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brent Drake 
Rating:
3.0

Customer did not leave a comment.

Monika Pearsall 
Rating:
4.0

Very helpful and accommodating.

Terry McLaughlin 
Rating:
3.0

Your company contacts me Via Text and Email WAY TO MUCH. I Type STOP to every text but you keep blowing up my phone. Please STOP. If there were other options in my area I would 100% choose them so I didn't have to deal with U-haul blowing up my phone. Such a poor experience. Makes U-Haul look desperate and so unprofessional.

Scott Belanger 
Rating:
5.0

Cameron did a great job! Gave me an estimated completion time and came in right on time. He even took time to give me a tutorial on use. Pleasant & Competent!

RICHARD MARTIN 
Rating:
5.0

The customer service is amazing. U-Haul products and services are a great value and of excellent quality.

CARL GOODWIN MOORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randal Fritz 
Rating:
5.0

Cameron was great, helped me out much better than the storage place downtown. Highly recommend he gets a raise

Brennan Lane  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Walter Currier 
Rating:
5.0

I have been very impressed with the operation of this facility. Every time I’ve come in over the past six years.

Jeffrey Parsons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Scott 
Rating:
3.0

I was told ot would be 85.00 but final pay off was 105. I dont know why.

Christine Camron 
Rating:
3.0

Unexpected fees made it go from $220 to $360 not happy about it at all and I'm rather pissed. Wouldn't have gone through this company. Do not recommend. Employees were very nice when picking up the uhaul that's about all the good news.

Breanna Gothrow 
Rating:
5.0

Customer did not leave a comment.

Bruce Wilson 
Rating:
5.0

Customer did not leave a comment.

mary a pruner 
Rating:
4.0

The only issue I can even possibly think to you is that you maybe you guys should try to get about their money inside the storages not the outside, because they're the winter hours, something feels like it's very hard for like my kids or even family to use the restroom to cool.

Clayton Esquivel  |  Overall Experience 
Rating:
5.0

Very friendly and helpful!!

CRYSTAL RODRIQUEZ 
Rating:
4.0

Understaffed! One person. Checking in equipment, answering phone, dealing with a walk in customer for a material purchases (packing supplies), renting me a trailer and hooking it up. Wow too much, way too much for one young man. He did well but come on at the end of the he’s frustrated and I wasn’t impressed. Yes I gave a good score. But understand that it was solely because of the man on duty, he did great.

sam teel 
Rating:
5.0

I was very happy with this U-Haul storage facility. I had been there multiple times during the day and at night. The place was always well lit, clean and secure. The employees, all of them, have been great! A very good place to store your stuff and not worry about it.

Randy Gauthier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly Glendenning 
Rating:
4.0

Customer did not leave a comment.

Michael Watson 
Rating:
1.0

There was no dolly in the truck

Kristy Hill 
Rating:
5.0

Excellent service

ELIZABETH HORTON 
Rating:
5.0

I initially went to a different location. I’m glad I decided to go to this location. They were great

David StLouis 
Rating:
4.0

Clerk was right on the ball.

Robert Farrington 
Rating:
5.0

Best most organized location I’ve been to. Wish I could have gotten the name of your managers to thank them further

Jacob Coughlin 
Rating:
2.0

Hire new staff. Again same rep, always rude to me.

Stacey Tower 
Rating:
5.0

Staff were friendly and helpful, and the location was clean and well-maintained. They made the drop-off process really easy!

Elizabeth Bair 
Rating:
5.0

all was good

PHILIP WALTON 
Rating:
4.0

Customer did not leave a comment.

DENISE PORTER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Demmons 
Rating:
4.0

Customer did not leave a comment.

RICHARD UTMAN JR 
Rating:
1.0

The individual that checked me in is the most disrespectful and rude individual I have interacted with at U-Haul and I have dealt with some winners. The trailer right turn signal did not work due to a corroded wire at the plug.

LOGAN MACDONALD 
Rating:
4.0

I waited in the truck for a while as I noticed three employees standing outside smoking and looking around, even though there was a sign that said to wait for someone. Eventually, I decided to get out and approach the door. Fortunately, another employee came out to assist me. However, when I entered to get my receipt, I was surprised to see that one of the employees who was smoking earlier was behind the counter.

Dave Dionne 
Rating:
5.0

Customer did not leave a comment.

TALIA FRANCHI 
Rating:
5.0

Customer did not leave a comment.

John Miller 
Rating:
5.0

Customer did not leave a comment.

Francis mendes 
Rating:
5.0

Customer did not leave a comment.

Arthur Gott 
Rating:
5.0

People were very nice to me and did everything they said they would.

Carl Wilson 
Rating:
2.0

Well, overall my hitch did get installed today. But here's the long story. I called on the 8th to verify my appointment was made because I read reviews for this location having excuses as to why they can't get the work done when you arrive. I called and stated my concern and how the reviews made me nervous. The young man on the other end of the line was not reassuring, saying that it was a gamble and that the installation guy was talking about quitting daily.....not what you want to hear when you are already concerned with wasting your time on an hour long trip for nothing. I called back the day before installation and the young lady on the phone stated that I was still on the schedule for 9am December 15th (today) my wife and I decide to take two cars, I was initially going to wait for the car.....boy oh boy am I glad we did. Dropped the car off at 9am...called at noon, was told it would be just 45 more minutes, showed up at 1pm, (60 minutes later) and the car was done at 2pm. As stated I am glad the installation happened. But I'd of been very upset if I had gone with the original plan to sit and wait for the car. I said "yes I would recommend this location" but only if there was no other available option. Seems like this location is in need some good leadership.

Jacob Amber 
Rating:
5.0

Customer did not leave a comment.

Patricia Lambert  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

april dodge 
Rating:
5.0

Customer did not leave a comment.

Amgad Habib 
Rating:
4.0

Customer did not leave a comment.

LOWELL COOLEY 
Rating:
1.0

The gentleman that checked me out when I picked up the vehicle, did not take time to clean the snow off the vehicle. It was parked in a snowbank. I was told that I would have to do that myself. When I I dropped it off. It took 45 minutes until anyone would check me out. The gentleman when I initially came, took the key the very helpful young lady that day tried to find him in the facility and couldn’t so we could check out in person I had to wait, several hours to get my email check out The experience was so bad want to ask for my money back. What made it even worse was the pictures that were put for me to approve were not recent pictures of the vehicle. The vehicle was covered in snow I had to dispute every picture this didn’t make me feel like the people running. The facility were honest in anyway. I think I deserve my money back. My name is Tom Leonard. My phone number is 207-594-8600 and my email is TLEONARD 8600@gmail.com.

Thomas Leonard 
Rating:
5.0

Customer did not leave a comment.

Rex Blazer 
Rating:
5.0

Customer did not leave a comment.

steven grondion 
Rating:
5.0

Cameron helped me in Bangor. I have never rented or driven a trailer or moving truck before. He was extremely knowledgeable, and went beyond what most employees would do to help me. He explained the pros and cons of each, based upon how much I was moving. It was nice to have a person who was competent and willing to explain without getting impatient. I greatly appreciated his help!

melissa gunnar  |  Overall Experience 
Rating:
5.0

Well done.

RICHARD UTMAN  |  Online Move In 
Rating:
5.0

Always a pleasure working with U-Haul. Adam was great and showed me my room, and how to check in and out.

Heidi Fernald  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vaughn Peters 
Rating:
5.0

Customer did not leave a comment.

April Burke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keri Morgan 
Rating:
4.0

People at the counter were nice. I rented from uhaul because the trucks could fit three people. Well the 3rd seat is a jump seat and not very comfortable for the third guy after 12 hours in the truck. The truck was to short. Thought I checked the bottom length but somehow I missed that it was not 15' at the bottom. This kinds of misleading BS really should stop. The engine and transmission where strong, the only good thing about it. The windows were filthy inside and out, had to clean them myself, Wiper fluid was empty, made for a great time driving on salted wet roads. The heater / defrost fan did not work. Cost me an hour waiting for the sun to come up to defrost. The roller bearing on the door were falling out each time I raised and lowered the cargo door. As had been my experience with uhaul they run well but everything else is garbage. If I only needed seating for two people I would not have rented this truck. Will try avoiding uhual in the future. This truck should be pulled from service and fixed, cleaned, and topped off with fluids. It was unsafe to operate, mainly because the windows were dirty. No offer was made for my inconvenience which I thought was kind of crappy but I did not push the issue as I was happy just to move on and forgot those three days. Thanks to uhaul for being the mediocre, and usually the only option is moving for all Americans.

Michael Jacques 
Rating:
5.0

Customer did not leave a comment.

David Williams 
Rating:
3.0

Learned that I picked up a broken trailer and then hauled it 1400 miles! Yay! Take a before and after VIDEO OF EQUIPMENT.

Miranda Haskin 
Rating:
5.0

Customer did not leave a comment.

Darren Ranco 
Rating:
4.0

I was called and told I didn’t drop my trailer off three days after I had actually dropped it off. I have been a loyal customer and rent so many trailers I could have bought one but choose to rent! If I ever am called like that again I will be at the business in 10 minutes and in your face! Don’t ever call me nastily again and leave messages like you did! Never had an issue until this time

Seth Johnston 
Rating:
5.0

Nothing - it was perfect!

Motte Hatchell 
Rating:
5.0

She came out to check the Uhaul back in, she was very nice. Told her about the scratches on the outside of the truck a lot of them wasn’t marked ( I took pictures of the Uhaul before we left at Millinocket and point out the scratches to the employee before I left so he also took pictures because he never looked at the outside of the truck when he checked it back in), and told her about the backup light forgot to tell her about the cup holder.

Judith Perry 
Rating:
5.0

Customer did not leave a comment.

Patricia Berry 
Rating:
5.0

Customer did not leave a comment.

Stephen Davis 
Rating:
5.0

Customer did not leave a comment.

JOHN CURRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Parsons 
Rating:
5.0

Customer did not leave a comment.

Bryan Paxton 
Rating:
3.0

Took over a dozen units to find a "passable" Unit!

Dan DeCoff 
Rating:
5.0

Everything was fine. The man that checked me in, and attached the trailer to my car was excellent.

ROBERT MACMANNIS 
Rating:
4.0

upgrade your trucks. I have rented from Penske, and the truck provided had just 2000 miles on it and was much quieter and much smoother riding. While Penske has some issues of its own, their equipment is hands down better than u haul.

david murphy 
Rating:
4.0

Customer did not leave a comment.

Allen Townsend 
Rating:
5.0

Customer service was excellent.

dana lawerence 
Rating:
5.0

Customer did not leave a comment.

ADAM DOWNIE 
Rating:
5.0

Customer did not leave a comment.

DAWNA St Louis 
Rating:
5.0

Customer did not leave a comment.

Andrea Ring 
Rating:
5.0

Customer did not leave a comment.

CAROL LACKEDY  |  Overall Experience 
Rating:
5.0

The staff did a great job in all aspects of my trailer rental. I really did not have any problems and I will return to that location the next time I need to rent a trailer.

ROBERT MACMANNIS 
Rating:
3.0

Need more employees, the one guy was great but he can only do so much. I tried to get a UHaul closer to my home. They would not move the truck to the closer location. A location I had used in the past.

Joseph Hendron 
Rating:
5.0

Nathan was the only person working this particular morning. It was a Saturday and the last weekend of the month and he rocked it.

Michael Reynolds 
Rating:
5.0

Customer did not leave a comment.

Edward Hamelin 
Rating:
5.0

Customer did not leave a comment.

Sara Walters 
Rating:
5.0

Give Frank a raise!

MICHAEL OBRIEN 
Rating:
5.0

Customer did not leave a comment.

Robert Zerrien 
Rating:
5.0

Customer did not leave a comment.

April Burke  |  Online Move In 
Rating:
5.0

employees were very polite and friendly. they took the time to answer all my question and concerns. would reccommend this location of u-haul to anybody.

MICHAEL GENDREAU 
Rating:
5.0

The service was friendly, competent and quick.

Aaron Newcomb 
Rating:
3.0

If you have the truck for 27hrs you should not be charged a 2day charge. I was charged the full 2 day charge. I picked the truck up at 345 on Friday and returned the truck at 655 on Saturday 5 minutes before closing and they charged for another full day.

Bonnie Wright 
Rating:
4.0

Only one staff member, he looked like he was getting backed up. But his attitude was great and relaxed.

Rachel lindsey 
Rating:
5.0

The person who served me was vert excellent in helping me. Very personal and deserves to be noted for his work.. Thanks, Scott

Scott Levit 
Rating:
5.0

Customer did not leave a comment.

Joseph DelTorto 
Rating:
3.0

I got into the van and turned it on to double check what the starting mileage was and immediately the change oil now message came across as well as service tire monitor alert and the tire pressure light was on. I immediately notified the representative that had checked me out and given me the van key and he said " it should be fine; you're driving on a spare but it's a full size spare and you're only taking the van for a day." When I returned to the van the next day I pulled into the return equipment line and sat there and waited for 15 minutes behind another vehicle that was parked. Nobody came out nobody told me what the next steps were so I had to get out of the vehicle and find someone who worked there --who was very very friendly told me to just give him the key and he would email me the receipt. Everyone I encountered at this location was very friendly, however for such a big facility I'm surprised the vehicles aren't in a better maintained state, as the other available vehicles had multiple cosmetic damage marks on them in the parking lot.

Cheri Volta 
Rating:
5.0

Very friendly and professional

WILLIAM GOODY 
Rating:
5.0

Customer did not leave a comment.

JAMIE HARMON 
Rating:
5.0

Customer did not leave a comment.

Michael Harrington 
Rating:
5.0

Customer did not leave a comment.

Marrianne Ly 
Rating:
3.0

Have minimum of two people running the store at all times. One person cannot do it all.

DANIEL R BIRON 
Rating:
3.0

Customer did not leave a comment.

Scott Sprague 
Rating:
5.0

Customer did not leave a comment.

Nancy Bartlett 
Rating:
5.0

Cameron and David were most helpful and wonderful!

Jeri Murphy 
Rating:
5.0

Amazing customer service very knowledgeable people very polite staff very clean trucks great crew

SEAN SAVOY 
Rating:
1.0

Well, I’m disappointed. My wife went to Bangor to return the order without telling me. (It was a nice jester on her part) Unfortunately she went to the wrong location The operator at that location did not properly check her out. He rushed her to drop off the trailer and told her to drive away. If he check her out properly at a desk. He could have informed my wife she was at the wrong location. (3 miles away). If my wife was informed she would have easily made the drive. At this point a am a bit disgusted. So the option will be to try Home Depot if this can’t be reasonably resolved. It just doesn’t feel fair and feels dirty.

ronald Boidi 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY DUNLEA  |  Overall Experience 
Rating:
5.0

:)

JESSE FLORES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert gilbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALLY WITHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEAN SAVOY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebbeca Brown  |  Overall Experience 
Rating:
4.0

A very good place to store your stuff 😉👍🏼

DANIEL R BIRON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Szymanoski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Murphy  |  Overall Experience 
Rating:
5.0

Thank you.

Kimberly Simonds  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LISA WHITE  |  First Impressions 
Rating:
5.0

The move was easy and actually everyone at u haul very accommodating.

Carol Neal  |  First Impressions 
Rating:
5.0

I had great customer service each time I've rented. Thank you.

Julia Garibay  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Daniel Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seth Reed  |  Overall Experience 
Rating:
5.0

Every staff member I encountered was very friendly and efficient. If I were an employer, I would want my staff to be clones of this staff.

Wayne Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PERRY IRVIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Staples  |  Online Move In 
Rating:
5.0

In my time of renting a storage unit at U-Haul, my experience was nothing but wonderful. Staff was always so helpful accommodating. I would 10/10 recommend this facility and would absolutely do business with them if need be in the future.

Megan Detour  |  Overall Experience 
Rating:
3.0

Price was a little to high. Found other pricea that were lower rate or a flat rate of under $60.

Roger Sanford  |  Overall Experience 
Rating:
5.0

I bought a UHAUL a special charging adaptor so I could charge my iPhone enroute because the truck had only a cigarette lighter style of plug. But it was very cheaply made and stopped working so my iPhone died. I had to stop at Staples and buy a better adaptor!!! But the people at this UHAUL were exceptionally helpful and very kind.

Darlene House  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martha Eastman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kaylee blier  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott Tuller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rondey Compo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary Brochu  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and friendly. The units were clean and well maintained. Loved my experience with the Odlin Road UHaul of Bangor!

Proserfina Bennett  |  Overall Experience 
Rating:
5.0

This was Better than a 5 Star ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

BRIAN HEXTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cecil white   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Murzyn  |  Overall Experience 
Rating:
5.0

I would recommend theBangor Uhaul to anyone. Staff, management and units are all wonderful. I had a issue with space and was easily moved ot a bigger unit all within the same area with no hassles. I missed a payment and was called due to my paycheck falling on a different day. Everyone was willing to work with me and help me. They made sure my needs were met and all very polite and sweet. Thank you All for your assistance and for the experience I had!

Moriah Willard  |  Overall Experience 
Rating:
5.0

Matt was incredibly helpful and accommodating.

ROBERT STUTZMAN  |  First Impressions 
Rating:
5.0

Thank you very much matt for being hospitable and accommodating my needs and issues. I can't tell you how much of a pleasure it has been doing business with a real one!!! Thanks so much! Sincerely with gratitude

RACHEL HAMM  |  Overall Experience 
Rating:
5.0

It was a storage unit like no other…. All of my stuff fit right in there like no one’s business… clean, well lit and secure. Thanks for being there in my time of need..

James Millett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY BROWN  |  First Impressions 
Rating:
5.0

Very nice

Bernice Adams  |  Overall Experience 
Rating:
5.0

From management to workers made sure that I understood the process well. Thanks for having me. Jackie Guerra

Jacqueline Guerra  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra Britton  |  Overall Experience 
Rating:
5.0

I've always loved Heidi and her family ❤️😊 They have all been very kind to me, funny ( which is awesome), and understanding 🙂 and the little one is adorable. And Heidi is an excellent person who has ability to reach people and help them 🌻💯

Haeligh Miller  |  First Impressions 
Rating:
4.0

1. The door would not stay open. We had to hold it up to put things in and take things out. Mentioned it, but nothing happened. 2. Because of a storm we couldn’t get our stuff out before the end of the cycle. We got everything out within a week but the policy is we still had to pay for the full month. They do not prorate the time.

Eileen Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Gowen SR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Brooks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIE BENNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES LYMAN  |  First Impressions 
Rating:
5.0

Perfect experience

JEFF PARSONS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Proserfina Bennett  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry Blasbalg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Lewis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jasmine Richards  |  Overall Experience 
Rating:
2.0

First off when calling this location you didnt get thru to this location, you got an 800 number who knows where they were. Couldn't talk to anyone on site. The day I arrived at this location with a uhaul truck with my stuff, the guy knew Nothing about the one month free promo. He also didnt seem clear about my unit..where it was. Also when I first arrived No one in store area...took me awhile to hunt someone down that worked there. Also when I went back to get in my unit, and on move out day. Also another customer was in store before me looking for clerk to help them. Very frustrating to have to hunt some down. Again even tho the phone number seem to be for this location, impossible to get to speak to someone at that actual location. (Concerning) my one month free. Got it figured out eventually, just kind of a hassle.

CYNTHIA WOODARD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan Hachey  |  Overall Experience 
Rating:
4.0

As soon as I Walked in I was greeted and helped right away. He was friendly and fast got my unit he showed how to use my code was very fast and friendly thank you.

MARTHA VILLEGAS  |  First Impressions 
Rating:
4.0

The facility was extremely clean and convenient. I would highly recommended this facility.

Sheri Martin  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Helen Richardson  |  Overall Experience 
Rating:
1.0

Assistant manager was horrible. Not only was he disrespectful to me as the customer but to his coworker in front of me. On top of the attitude they charged me for the unit when I had reserved online and had a discount for a free month and was only supposed to pay 7.95 but got charged the full month fee. They told me they reversed it once they looked in their system and saw the reservation but now it has be withdrawn from my account not just on hold anymore. Would not ever deal with this place again.

Jessica Osgood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darren Pearce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID BISHOP  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

aaron dumoulin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariah Maddix  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Guernsey  |  Online Move In 
Rating:
4.0

I had difficulty with 2 things 1) finding someone to wait on me; and 2) getting them to follow through with agreements to have things in place. I had to drive an extra 30 miles round trip because my u- box wasn’t ready one day and had to buy lunch for my family a second day because they had to call someone in to get my u-box after promisingly it would be ready to unload both times.

PAT VICK  |  First Impressions 
Rating:
5.0

Very good

rangoon Nayakalankara  |  Overall Experience 
Rating:
5.0

Facility was maintained in an extremely clean manner. Hours of access were convenient. Met all of my needs. Would rent here in the future if the need arises and recommend to others.

David Sayers  |  Overall Experience 
Rating:
5.0

I have never had anything but good experiences when I’ve dealt with the staff. Very knowledgeable and always friendly no matter how busy they are.

SUE SPAULDING  |  Overall Experience 
Rating:
5.0

very pro

rangoon Nayakalankara  |  First Impressions 
Rating:
5.0

Awesome

Lisa Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn Sage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Hamm  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Wendy Kostenbauder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARA GILMARTIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda McQuarrie  |  Overall Experience 
Rating:
5.0

The gentleman at this location yesterday morning was working alone and harder than a one-armed paper hanger. He was very knowledgeable and courteous and a delight to work with.

Andrew Lord  |  First Impressions 
Rating:
5.0

Staff were helpful and friendly with a clean facility

JOHN EASTMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danielle bellefleur  |  First Impressions 
Rating:
5.0

Drove 18 hours from North Carolina and got to the u-haul. The reservation with the customer service people on the phone apparently had been all sorts of messed up. The general manager over the other store across town as well as another gentleman both named Matthew were both very accommodating. They gave me another unit at the store down the road and hook me up on the price for the inconvenience. When I got there the one that they sent me to actually had a lock on it already but even the staff at the other location were amazing about jumping right on that and getting us into an open unit. Matthew at the desk was absolutely exceptional with communication and even apologize a few times like it was his own fault. I honestly wish I had employees like him. He thought with his heart and his mind and was definitely more customer-based than I've ever seen.

Matthew Thornley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan Cole  |  Overall Experience 
Rating:
4.0

The security card was giving me a problem, and there was no lock in the unit, but the staff promptly helped with everything.

Beth Mitchell  |  First Impressions 
Rating:
3.0

The 10'x10'x8' climate controlled storage that I had reserved wasn't available and the employee wasn't helpful at all in explaining why and didn't offer any sort of compensation or offer me 2 of the 10'x5'x8' units instead at the same price as the unit I had reserved

JAMES FLETCHER  |  First Impressions 
Rating:
2.0

You do not honor your reservation system and had rented out the unit that I reserved and then claimed earlier online. Due to this incredibly misleading system and the blatant lies in your confirmation email, I drove to with a U-Haul truckload of furniture to a storage unit that was not available. This put your wonderful customer service rep in a terrible position and ruined my day along with my opinion of your company. The customer service rep worked hard to find a solution for me. Your people deserve better. So do I.

Lindsey lclarktategmailcom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominica Lafountain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haeligh Miller  |  First Impressions 
Rating:
5.0

I live in Orland and have recommended you to everyone I’ve discussed storage. Great facility, great employees. Thank you!

PATRICK WARD  |  Overall Experience 
Rating:
5.0

Ellly Ellsworth waited on me. I found Ellly very helpful and knowledgeable. Ellly was thorough and pleasant. Well done! Im confident in this location.

CARL GOODWIN MOORE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clayton Esquivel  |  First Impressions 
Rating:
5.0

Absolutely wonderful experience at this U-Haul location, I can say as I've ever had anything but the best service when using any U-Haul location. So grateful that U-Haul is always close by. Loved this location.

DAVID MORIN  |  Overall Experience 
Rating:
1.0

U-haul rented me a parking spot in their parking lot for $65 per month. U-haul deducted $65 from my account for 24 months. Someone cut the catalytic converter off my passenger van. U-haul said they're not responsible because they don't rent parking spaces in their parking lot. If that is the case then why did U-haul rent me the spot and why did U-haul take money out of my account each month? My insurance is going up, I have to pay a $500 deductible and deal with the the garage and aggravation. It's not right nor fair. Joe Pike

Joseph Pike  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin Sunderland  |  Overall Experience 
Rating:
5.0

Staff was excellent. So helpful and friendly.

SUE SPAULDING  |  First Impressions 
Rating:
2.0

I was charged for a late fee when I signed up for auto pay and someone at the counter mixed up and didn't enter as auto pay. No one was available on a Saturday during normal business hours and the manager did not answer phone call listed on the wall for assistance.

Christopher Landry  |  Overall Experience 
Rating:
5.0

In the years which I have used the services at this location the staff were friendly and helpful. I have always been impressed by The staff who always seem to like their jobs and their coworkers. They were very helpful, even with difficult situations. I have only positive things to say about my experiences at this facility.

Timothy Rockcress  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Ivers  |  Overall Experience 
Rating:
5.0

The staff was helpful and kind!!Thank you !!😊👍

Lynn Shanley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Rapaglia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Blackwell  |  Overall Experience 
Rating:
5.0

The facility was always very clean and organized. I felt that my items were secure and a close eye was kept on the facility. I appreciated the staff’s communications if they had any questions about my unit - I felt comfortable keeping my items in the unit even when I was out of state for a few months as it was clear the facility was very well run.

Karen Isabelle  |  Overall Experience 
Rating:
5.0

Your staff member Daniel Fisher was friendly, thorough, patient, polite. He is definitely a keeper!

Wayne Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Ogden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen Ogden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FILIP NAWROT  |  Overall Experience 
Rating:
5.0

Caryn and all the crew at this location went above and beyond my expectations of what I expected. Awesome experience. I will certainly use and recommend this location in the future. Very satisfied customer.

DAVID MORIN  |  First Impressions 
Rating:
5.0

no comment.

Linda Bucklin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tucker Smith  |  Overall Experience 
Rating:
5.0

Everyone was very helpful through whole trip!!

Jason Kirouac  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Frey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Cormier  |  Overall Experience 
Rating:
4.0

My only issue is not receiving a credit for unused time. I paid my final bill last week on Wednesday/Thursday and had had auto draft. I cleared out my unit on Sunday morning. Less than a week into the new cycle.

Jamie Rennebu  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brookings smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert DeRoche  |  First Impressions 
Rating:
5.0

Thanks to Caryn!

Linda Riggleman  |  Overall Experience 
Rating:
5.0

Caryn was amazing! Will definitely be using UHAUL for all future services needed

TERRENCE JONES  |  First Impressions 
Rating:
5.0

Very well maintained and clean storage unit.

Allison Milam  |  First Impressions 
Rating:
5.0

Everybody was very helpful and friendly.

JOHN MCGARVEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Petersen  |  Overall Experience 
Rating:
5.0

The store manager there Caryn is amazing. She is running that office extremely organized and very well. A great experience. I would highly recommend it to others. Caryn made the experience great.

JASON BAILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD SABO  |  Overall Experience 
Rating:
5.0

Wonderful guest service. Thank you!

kori perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucie Rodriguez  |  First Impressions 
Rating:
5.0

Caryn was super helpful getting us checked in and came to the unit when we had a problem locking the door. The special padlock wasn’t there, so she went back to the office to get us one. After a stressful move, her kindness was much appreciated. Thanks, Caryn!

Helen Richardson  |  First Impressions 
Rating:
5.0

Management and staff are awesome this is the only place I would go. They are the best

Duane Wardwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERI DICKINSON  |  Overall Experience 
Rating:
5.0

Without wifi & smartphones just asked someone and that was easy. Online mistakingly put us in a small unit but front counter customer service fixed that immediately. Awesome experience.

Daniel Mulder  |  Online Move In 
Rating:
5.0

Very clean

Donna Hamm  |  First Impressions 
Rating:
5.0

The staff were very friendly and knowledgeable.

SHAUNN PATTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce Twombly  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KELLEY MURRAY  |  Overall Experience 
Rating:
5.0

The staff at this location was extremely friendly, courteous, and helpful. The facility is immaculate!! Great facility and I would highly recommend them.

Sheri Martin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dianne Maddocks  |  First Impressions 
Rating:
5.0

Our "move-in" staff, "Kevin", was very helpful, and explained everything. We had no problems or issues, we were very happy with everything.

Kevin Francis  |  Overall Experience 
Rating:
2.0

Way to expensive I got a 5'5 it was 75$ a month and not 24hour acsesss.. do not recommend

Patrisha Cloukey  |  Overall Experience 
Rating:
5.0

Great experience! Definitely exceeded expectations and would use again in the future.

bruce metivier  |  Overall Experience 
Rating:
5.0

Caryn and Kevin are super CSRs!

FRANCIS MORIN  |  First Impressions 
Rating:
1.0

Karen should be removed from her position effective immediately for treating me so badly. I have a fatal disease called ALS and live in a house with a garage door opener to which I have a remote to and I also have 10 animals and Karen lied and said I was living there when I have a house and a garage remote and 10 animals. She even lied to the cops and lied that was attacking her and threatening her. What was I going to charge her with my walker. She wasted my time and gave me emotional distress and refused me a full refund and went too far. She will be hearing from my attorney and should be gravely ashamed of herself for the way she treated a dying person. Then to send me a letter in my email saying I hope u continue to use uhaul. What an insult. I've never had so much pain from a uhaul in my life and u have lost a continued customer since 2013. Will never use uhaul again.

Cerys Victoria  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

James Obrien  |  Online Move In 
Rating:
5.0

Caryn has very helpful and pleasurable

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana Goddard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheryl Cummings  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lowell Chase  |  First Impressions 
Rating:
5.0

The staff was extremely kind and helpful.

Donna Poland  |  First Impressions 
Rating:
5.0

Great job everyone!

Denise Clark  |  Overall Experience 
Rating:
5.0

Kevin was very professional, courteous and extremely helpful. He was patient while he explained procedure and answered our questions thoroughly. The facility was very clean and well organized. Would recommend.

Sheila King  |  First Impressions 
Rating:
5.0

Just getting started so I can’t comment yet on the climate control feature which is very important to me. I am extremely pleased with the customer service not only the online process but the face to face customer service at the office staff working at the facility where I am renting.

Jean Bridges  |  Online Move In 
Rating:
4.0

There was a price difference because I signed up for $59 monthly a d then the priceccharge to me was $79 monthly.

Denise JOhnson  |  Overall Experience 
Rating:
5.0

The people at this store were amazing and went above and beyond to make sure my move was successful!!!

Kathlene French  |  First Impressions 
Rating:
5.0

Great customer service!

KELLEY MURRAY  |  First Impressions 
Rating:
4.0

It says that you have 24 hour access to the units..... but they lied..... the staff lady also said that access was 24 hours as well........ and .....she lied..... you can't turn off the alarm passed 10pm....yes the regular door is open..... and a pain to load thru after 5 or whatever the other door hours are.

Tracy James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN LUNDIN  |  Overall Experience 
Rating:
5.0

Kevin, our U Haul staff person, was efficient, pleasant, and made everything easy! Very happy! Cheryl

Kevin Francis  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff

AGMAR DA SILVA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Monica Weymouth  |  Online Move In 
Rating:
5.0

Very happy for the ease of use of this facility. Moving can be stressful, and problems are common, so to have the rental run so smoothly was appreciated.

Jean Mauck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Smith  |  First Impressions 
Rating:
5.0

Very nice and clean facility.

DAREN LEVESQUE  |  Overall Experience 
Rating:
5.0

Easy in easy out. No issues. Clean facility. Helpful staff.

Richard Zielinski  |  Overall Experience 
Rating:
5.0

Courteous, knowledgable, explained key-code card and storage rules so as to make the process easy; restroom very clean. Would highly recommend this facility to others.

Debbie Altman  |  First Impressions 
Rating:
5.0

Special commendation to Caryn: First-rate service. Caring, considerate and personable. I hope she is being compensated accordingly.

James Bishop  |  Overall Experience 
Rating:
5.0

Staff was wonderful to work with and always went above and beyond my needs!

Tatum Jordan  |  Overall Experience 
Rating:
2.0

It was great for those who had the time to wait. However, most people don't have an hour to wait for a reservation made prior. The guys did as good as they could. Poor management . A Manager should have been around for help if short staffed.....

Tracy James  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Frey  |  First Impressions 
Rating:
5.0

This is my second time using this location. I can honestly say that since last time, thanks to the new manager Caryn that the atmosphere is very different. It's more relaxed feeling when walking into the building. Keep up the great job uhaul team!

Michael Kelsey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aulio Bustos  |  First Impressions 
Rating:
5.0

The gentleman that assisted me was professional and informative and respectful.

Kimberly Tucker  |  First Impressions 
Rating:
5.0

Caryn is excellent at her job and made the whole experience easy!

Kallie Grindle  |  First Impressions 
Rating:
5.0

This is so much better than an outdoor storage facility. In winter I don't want to stand in the freezing cold trying to access a unit. It's all indoors , the unit circle got I mean, some garage ones have to be outside. Very helpful staff. Clean. Immaculately neat. Highly recommend it .

Suzanne Muscara  |  Online Move In 
Rating:
5.0

I have used this facility for my moving and storage needs before. ALWAYS friendly and helpful. There is another U-Haul location closer to me, but I have had the best customer service here.

Candace Davis  |  First Impressions 
Rating:
5.0

The staff was awesome!!

JERRY RENNER  |  Online Move In 
Rating:
5.0

Thank you for the clean and safe unit.

Donna Smith  |  Online Move In 
Rating:
5.0

I like that store and that staff

Denise JOhnson  |  First Impressions 
Rating:
5.0

The Crew on odlin road Bangor Maine are awesome, Natalie was a pleasure to deal with.

ALLAIN THIBODEAU  |  Overall Experience 
Rating:
5.0

Awesome Staff!

JERRY RENNER  |  First Impressions 
Rating:
2.0

Great place clean and available. The Process of obtaining their service excrucianly painful and intrucive. Will never use them again. They should just take a DNA swabs or a Stool Sample. Maybe ya First Born for Collateral. Wow, need a Shower and A long Cry. U - ASKED. UHAUL.

Steven Winingar  |  First Impressions 
Rating:
3.0

The online site was not user friendly and did not include specifics about entry and use. Onsite personnel were friendly and helpful. Bathroom needs attention.

Arthur Adoff  |  Online Move In 
Rating:
5.0

Once again, the people at UHAUL make all the difference. If they were not so great and I had to use UHaul's website, I would not use Uhaul. The website is so awful, but in 3 different cities, the people have made up for it.

Kathy Gallivan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adam Ivey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Grehoski  |  First Impressions 
Rating:
5.0

Excellent faculty, great staff with no exceptions, well stocked store and fair prices. I highly recommend.

George Pelissier  |  First Impressions 
Rating:
5.0

Excellent staff, couldn't ask for a better location. Caryn was great.

Benjamin Goodman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Ogden  |  First Impressions 
Rating:
5.0

Very clean and secure, friendly staff.

ADAM MCFARLAND  |  First Impressions 
Rating:
5.0

Consistent professionalism. Knowledge based info and courteous service.

Peter Keaton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Williams  |  First Impressions 
Rating:
5.0

Online map for the facility didn’t show the location of our unit(s). Friendly on site staff were very helpful.

John Cassidy  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Stacy Colvin  |  Overall Experience 
Rating:
5.0

Everyone was so nice and helpful.

Linda Riggleman  |  First Impressions 
Rating:
5.0

So far I am enjoying my service with U-HAUL

Megan Detour  |  First Impressions 
Rating:
5.0

The young lady from down south who helped us was absolutely amazing. She was extremely informative and super friendly

Stacy Colvin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat Leavitt  |  Overall Experience 
Rating:
5.0

The salesman was friendly and helpfull

theodore harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjie Grant  |  Overall Experience 
Rating:
5.0

Everything and everyone are terrific. The staff is always friendly and helpful and the facility is clean and safe. My belongings are undamaged and my overall experience is pretty perfect.

JENNIFER ALEXANDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN JENKINS  |  Overall Experience 
Rating:
5.0

The staff is friendly and very helpful! It became obvious during my move that we weren't going to be able to get all of my storage items into the original unit size I selected, and they transferred me to a larger unit with no hassle. I have been to this location for various needs 3-4 times and every time it has been clean, and the staff is responsive and kind. I highly recommend this location!

Candace Davis  |  First Impressions 
Rating:
5.0

Staff was super helpful and friendly. Thank you Travis

Robyn Bemis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Phillips  |  Overall Experience 
Rating:
5.0

Our experience with this temperature controlled facility was flawless for the three years used. Perhaps it could be considered a bit pricey for the time frame, but we found it well worth it for our piece of mind. Paintings were not adversely affected and couch/chairs did not take on any odors at all. Completely satisfied!

Elaine Blake  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

James Watson  |  Online Move In 
Rating:
5.0

Staff members were helpful and patient and went out of their way for me. Moving sucks and they make it easier. Thank you!!! K

Sandra West  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stanley & Kathy-Pomroy Wolfe  |  First Impressions 
Rating:
5.0

Karen the manager was very helpful and made the experience outstanding.

MICHAEL ONEILL  |  First Impressions 
Rating:
5.0

Always have what we need. Always helpful. Thanks!

Edward Meirowitz  |  First Impressions 
Rating:
5.0

Really good experience. Staff was attentive, friendly, and knowledgeable.

Andrew Harmon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carlton Ranquist  |  Overall Experience 
Rating:
3.0

I wish there was better payment options like linking my bank account that doesn't have a credit/debt card for automatic payments.

Kenneth Tarnoczy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James & Anna Cast  |  Overall Experience 
Rating:
5.0

I had the Worst customer service experience with Caren Webb. The general manager. When I first open my storage unit, I noticed she was giving me attitude and I couldn’t figure out why but maybe she was having a bad day I don’t know. The next time I came in to make a payment, she had attitude even worse and one statement she said that she wasn’t going to lose her job over something she would do for me which was something simple like reducing the price payment or waiving the late fee. When I was walking away I had a bad day to begin with and her sarcasm words of “have a nice day” started to make my blood boil because nobody should be working customer service that has an attitude such as this. I’ve been doing customer service for over 20 years and I have never once matched a customers tone, and funny thing is I didn’t even have a tone I was trying to explain to her about my hardship and she had no empathy for a customer who was clearly emotional and was hopeful that somebody would be willing to provide some sort of relief. That didn’t happen! I in fact I walked out of there highly upset and wrote a very extended long email to corporate which nothing had happened as far as I know. Yesterday November 27 around 3 PM I arrive At the storage unit to clear out my belongings so I could close out my account and Simone was working along with I believe Sean and another nice young man, Simone contacted Karen and Karen told her to tell me that I would have to come in at six in the morning to speak with her. Little did she know that I had rented a pick up truck to remove all my storage belongings so I asked the moon for her email address. I emailed Karen and I will attach the email so you can see for yourself that I was not nasty in anyway. I waited 15 minutes did not hear back from the email so I called her and had her on speakerphone while inside the Uhaul shop and her employees could hear her but she didn’t know as of yet. She had raised her voice and brought up the reason why she had a grudge towards me which was because I used to work at Dunkin’ Donuts for her and unfortunately I had to leave the job without notice due to legal issues. Why would she take that personal? Good question. But as far as being a general manager I don’t know if she’s treated other customers this way but I wouldn’t doubt it. I ended up speaking to Becky. Who was extremely helpful and let me pay five dollars to clear out my unit and sign a closing account paper. But caren Webb Should really think about what she is saying to customers and how she is saying it because and taking your personal issues to work, is not professional at all! By far one of the most worst General managers I’ve ever had to deal with because she took it personally. Not to mention I was under extreme stress already due to my current situation, I had to wait three hours and 40 minutes before I was finally able To clear out my storage unit. That’s when Becky came in and told me I could do the five dollar good Samaritan contract sign off. So as far as her being your general manager, I think it might be a good time to start looking for a new one

Angela Curtis  |  Overall Experience 
Rating:
4.0

Staff were extremely pleasant and great to work with

Kaitlyn El-Hajj  |  Overall Experience 
Rating:
5.0

Overall had a great experience caren for a helpful and found the exact truck they needed overall great experience.

Christopher Cloutier  |  First Impressions 
Rating:
5.0

Everyone I worked with there was super helpful. I would recommend using them to anyone who plans to move or needs to store some of their belongings. Thanks again Uhaul Odlin Rd Bangor ME 04401. You all are amazing!!!

john chambers  |  Overall Experience 
Rating:
5.0

I must say that I cannot express enough how professional your staff at the U-Haul at the Hammond Street in Bangor, ME have been. In particular Caryn and Simone and prior to that Trevor Mills. The world would be a much better place if it could train and employ more people like this with exceptional customer service! WOW!!

Lawrence Roberts  |  Overall Experience 
Rating:
5.0

Very helpful staff. Thank you very much

Bob Neal  |  Overall Experience 
Rating:
5.0

The team did an excellent job of helping us turn our reservations into rentals, even as we changed our minds about what we needed. We were impressed by the security measures, convenience, and cleanliness.

Grant Sutton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley lally  |  Overall Experience 
Rating:
1.0

We paid almost 200.00 a month for a unit with security. But our unit was broken into and our generator was stolen. It has been almost a month and still no resolution. Very disappointed that it taking so long to resolve this. I would not recommend this place To anyone.

Christopher Raley  |  Overall Experience 
Rating:
5.0

Caryn, the manager, was helpful, courteous and efficient the first time we went in. When we went back to rent, she was the same way. The experience could not have been better. She was a pleasure to do business with. She is certainly an asset to U-Haul. We can see why she is the Manager.

Miles Greenacre  |  First Impressions 
Rating:
5.0

The management and staff were very helpful and I felt my belongings were safe and secure throughout my time there.

Fatih Salim  |  Overall Experience 
Rating:
5.0

GOOD EXPERIENCE-NICE STAFF

Richard Bartlett  |  Overall Experience 
Rating:
5.0

I like the security.

jerry cray  |  First Impressions 
Rating:
5.0

Thank you for all of your help....... :-)

Robert Fortier  |  Overall Experience 
Rating:
3.0

There was one month that we paid on time, as we always did, and U Haul misplaced the check.. We got a nasty letter saying we were late and our grown son received a noticed stating that we were delinquent. We did NOT appreciate that as we ALWAYS pay promptly and the mistake was on your end. You are too quick to jump to conclusions. It was embarrassing and upsetting.

Lorna & Larry Willey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARNOLD RODRIGUES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Duff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN TOWNSEND  |  First Impressions 
Rating:
5.0

Very convenient, started with trailer rental reservation with friendly Symone rented with Trevor.... and returned trailer and got a storage unit with Daniel.....All staff friendly, knowledgeable and professional .....Thanks

AARON MUTTY  |  First Impressions 
Rating:
5.0

they were great to me good people i will use them againe any time great place

Casey Pinkham  |  Overall Experience 
Rating:
5.0

My first contact was Rwanda, she was extremely friendly, kind, thorough, and diligent in assisting my needs, ave concerns. I was under a lot of stress, and Rwanda's experience was much appreciated. When I arrived at the Uhaul facility in Bangor, I was met me Kevin, and Trevor. Both gentleman, I use this word because that is exactly what they were. Kevin worked swiftly, and again thoroughly to help me with this sudden and emotional move. Kevin made sure I understand all that was invited, and kindly guided me to making choices that world ensure an easy move. When I encountered differently with the truck I received, Trevor quickly said "no problem" . Our move into the storage was also easy, and all the dollies were of great help. I can not express how pleased I was, from my first call to my last contact with Kevin, and Trevor. I well forever be thankful. Danielle Murray

Danielle Murray  |  First Impressions 
Rating:
5.0

Great customer service, Thanks!

timothy Ashlock  |  Overall Experience 
Rating:
4.0

The facility was great. It was easily accessible and secure. The only thing that dissatisfied us was that we were careful to keep the storage unit clean and only used it a short time. We cleaned it out early and were not pro rated for partial month refund. I feel that your policy on refunds is inadequate. Thank you.

Michael Lamontagne  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joyce Warren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Lamontagne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis Morin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie Richter  |  First Impressions 
Rating:
5.0

Trevor Mills was extremely helpful and kept in touch with me before, during and after my trip with our household belongings to put into storage. I was unsure of how my travel plans would go with our Uhaul, but Trevor was very helpful and got me what I needed, including an additional unit that we needed when all of our stuff wouldn't fit in the one we had already planned to rent. He made sure we had everything we needed to get our stuff into storage and our Uhaul truck returned without any issues. Thank you for all of your help, Trevor!

Morganne Hayward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence Roberts  |  First Impressions 
Rating:
5.0

The sales man was very polite and got us just what we needed in a timely manner.

wanda scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis Morin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith silva  |  First Impressions 
Rating:
4.0

Great customer service

Kaitlyn El-Hajj  |  First Impressions 
Rating:
5.0

Thank You ........for being there when I needed you.......the unit that I had was perfect or me. I'll be back....... :-) ROBERT FORTIER

Robert Fortier  |  Overall Experience 
Rating:
5.0

Trevor is a rock star

TRAVIS STEWART  |  First Impressions 
Rating:
1.0

I think that, 'thank your for your patience' was far too explored in the initial hiring orientation. It was,seriously, the worst experience of my existence. I do not know how U-Haul is in business.

Mitchell Webster  |  Overall Experience 
Rating:
5.0

Great service great location and the most secure storage units I've ever seen! Fort Knox of storage units! Couldn't ask for a better experience. Thanks for taking care of our belongings!

Kyle Engstrom  |  First Impressions 
Rating:
5.0

Trevor and his team are and amazing crew. We had financial problems that caused later payments but they never guilt tripped us as some other companies did. Awesome team to do business with.

Michael Kelsey  |  Overall Experience 
Rating:
5.0

Very helpful and courteous customer service! Very prompt and friendly associate helped me with the process of moving out of my storage unit. I really enjoyed using Uhaul Storage for my storage needs!

Betsey Sherman  |  Overall Experience 
Rating:
5.0

Worked well for my needs!

Kim Steinbarger  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful. Would definitely use this location again.

Felicia Wagner  |  First Impressions 
Rating:
5.0

No high pressure sales. Great service. Timely installs and delivery. Just a great place to keep my stuff with 24 hour access when I was living in a hotel for 3 years in Bangor.

Morgan Bailey  |  Overall Experience 
Rating:
4.0

There was an extremely long wait to return the vehicle. To the point that I just left the keys on the desk with my contact information.

matthew macey  |  Overall Experience 
Rating:
5.0

Great company

Robert Foley  |  Overall Experience 
Rating:
5.0

Very clean. Staff was super friendly and helpful!

Barbara Sheets  |  Overall Experience 
Rating:
5.0

Outstanding service! Appreciate the help and future assistance! Thank you!

KEVIN WHITE  |  Overall Experience 
Rating:
5.0

The store Manager was more than helpful. Awesome guy

Philip Black  |  Overall Experience 
Rating:
5.0

Great people

Louise Alley  |  First Impressions 
Rating:
5.0

Thanks for a great experience during the challenge of moving long distance. You guys and gals...ROCK!

Sonja Thompson  |  Overall Experience 
Rating:
5.0

Staff was exceedingly helpful, and the facility is safe and secure.

thew suskiewicz  |  Overall Experience 
Rating:
5.0

I have absolutely no complaints, this was the best storage center I have used yet.

Avuntaura Gulledge  |  Overall Experience 
Rating:
5.0

Thank you!

James Macmanus  |  Overall Experience 
Rating:
5.0

Very helpful for all of our transactions

Sarah & Jon Fader  |  Overall Experience 
Rating:
3.0

I paid for a full month but moved my stuff out 2 weeks or more than my next due date and didn't get a refund which I was told I would

SHANNON CUST  |  Overall Experience 
Rating:
5.0

Trevor was awesome ! He answered all my questions and has great customer service ..

Rose & Vincent Nguyen  |  First Impressions 
Rating:
5.0

I always use uhaul for rental moving trucks and storage...its so easy and convenient..

Shannon Gilreath  |  Overall Experience 
Rating:
5.0

The manager was nice and friendly. The staff well informed on all questions. I recommend Uhaul as the #1 moving go to !! Thank you!

Kathi Robinson  |  Overall Experience 
Rating:
5.0

Thank you, your staff provided a great experience!

Timothy Warren  |  Overall Experience 
Rating:
5.0

An extremely adept, confident, friendly and inviting staff. Clean storage facility. Indoor bay for loading/unloading was appreciated. Exceptionally convenient location: DD & hotel across the street.

Joanna & Rob Bentley  |  First Impressions 
Rating:
5.0

thank you very much for the use of your facility I will highly recommend this to people who need to use storage it is centrally located and easy access

Robert Johnson  |  Overall Experience 
Rating:
5.0

The representative that I worked with was very helpful and kind. She helped answer all of my questions and concerns and walked me through the process of using my storage unit. Thank you!!!

Betsey Sherman  |  First Impressions 
Rating:
5.0

Prompt, professional, and courteous. I really appreciated how simple they made it for me to get everything squared away.

Jennifer Burton  |  First Impressions 
Rating:
5.0

The units were clean, and well kept

Daniel Cote  |  First Impressions 
Rating:
5.0

You have a great manager, Trevor provides great customer service. A great representative for UHaul!

Vance Jewell  |  Overall Experience 
Rating:
5.0

Move in with incredibly easy and I was taken great care of by Trevor. Will definitely recommend to friends and family.

Fatih Salim  |  First Impressions 
Rating:
4.0

The woman who got me signed up for a storage space and truck was exceptional. Her name is Ashley. The person who was there the day before was definitely not helpful. Ashley is an asset to Uhaul.

Marjorie Weeks  |  First Impressions 
Rating:
4.0

Everything was clean and secure. Unit was dry through the weather and had access to clean bathrooms on site. Unit was awkwardly tall instead of deep, but stacked it up high and all worked out well.

Emily Desjardins  |  Overall Experience 
Rating:
5.0

Excellent service on part of U-Haul Staff.

Mary ANNE & John Cousins  |  First Impressions 
Rating:
5.0

Personnel worked very hard to satisfy my needs as they changed during my move. I was very pleased with their response.

Jim Tolf  |  First Impressions 
Rating:
5.0

They were great people to have store my stuff will use them again.

Lauren Lugdon  |  Overall Experience 
Rating:
5.0

Really nice,new,clean,safe. Excellent place to store stuff!!! Thank you

Randy Berglund  |  Overall Experience 
Rating:
5.0

Great customer service

dan milan  |  First Impressions 
Rating:
5.0

Amazing Employees very easy to deal with very considerate n professional

Crystal Allen  |  First Impressions 
Rating:
5.0

Staff beyond great, can’t say enough. Facility wonderful.

Greg Dumonthier  |  Overall Experience 
Rating:
5.0

The manager Trevor was excellent of explaining everything to me and helping me unload my truck. I would recommend the storage unit to anybody.

MIchael Thompson  |  First Impressions 
Rating:
5.0

Great service, great people. Everyone was friendly and helpful.

Glen Davis  |  First Impressions 
Rating:
4.0

During our time there there was an issue with the outside door to the building where our unit was. It took a couple of days to fix and that bothered me.

joy Nevers  |  Overall Experience 
Rating:
5.0

Thank you Cody for being so very helpful and friendly upon check in! The facility is clean, modern and user friendly. Highly recommend if you are looking for a storage facility.

Lisa Bragg  |  First Impressions 
Rating:
5.0

Very helpful

Victoria Richards  |  First Impressions 
Rating:
5.0

Everything was fine except the condition of the uboxes. They did not give me a sense of security. However, the professionalism of everyone involved was exemplary.

Jean Beaulieu  |  Overall Experience 
Rating:
5.0

Mr. Warren was very professional and helpful, and got me and my wife fixed up for our storage needs at your Outer Hammond Street location.

William Thompson  |  First Impressions 
Rating:
5.0

I was very pleased with my storage experience.

daniel kelly  |  Overall Experience 
Rating:
3.0

I did not see the storage facility

Albert Kossler  |  Overall Experience 
Rating:
5.0

Nice employees, and extra clean facility! I'm impressed 2nd year rented a storage unit very nice!!!

Randy Berglund  |  First Impressions 
Rating:
5.0

Everyone at this facility is friendly and helpful.

Brenda Capone  |  Overall Experience 
Rating:
5.0

The monthly price of the storage unit was quite high in comparison to other units in the area but great customer service and clean, secure facilities.

Jordan Beall  |  Overall Experience 
Rating:
4.0

you need more staff had to wait several times.

Bennett Auto Center  |  Overall Experience 
Rating:
5.0

Great customer service with last minute changes to my reservation. The move went very smooth thanks to staff help!

Jordan Beall  |  Reservation 
Rating:
1.0

I can't give any part of U-haul a "positive" rating. It cost me 10X more in the end even threaten me and my daughters lives via sheer negligence, no one has even tired to correct my losses #HireMovers

Jonathan Caldwell  |  Overall Experience 
Rating:
5.0

I had to use the walkietalkie to get customer service but other than that it is a great experience.

Morgan Bailey  |  Overall Experience 
Rating:
5.0

Professional staff

WILLIAM BIHLMEYER  |  Overall Experience 
Rating:
4.0

good service and nice new building

Thomas Farrar  |  Overall Experience 
Rating:
5.0

The manager and staff were very helpful.

Geraldine Connors  |  Overall Experience 
Rating:
5.0

Matt helped us, He is so hard working and hustles. He could use more help during the summer tourist season, Trevor also works very hard and runs around hustling to assist customers--YOU HAVE THE BEST.

Scott Fuhrer  |  Overall Experience 
Rating:
4.0

Great facility and people. Be patient, the office can be busy at times and a little slow.

Charles Lynch  |  Overall Experience 
Rating:
5.0

Very clean units. We would definitely use the oldlin road U haul again. It was convenient right off the Interstate.

Thomas Perry  |  Overall Experience 
Rating:
5.0

Friendly staff the lady went above and couldn't believe how nice the place was

Lewis Hoskins  |  Overall Experience 
Rating:
5.0

Great staff

VICTOR ANDERSON  |  Overall Experience 
Rating:
1.0

I was promised a refund of $100 since my containers didn't arrive on the first guaranteed due date, and for the mess involved in getting my stuff here. I never got that refund.

Jeremiah Miner  |  Overall Experience 
Rating:
5.0

Great staff and service. Would highly recommend.

Jeremy Brodsky  |  Overall Experience 
Rating:
5.0

very pleased with service and location is very convenient. Thank You.

Jeffrey Cyr  |  Overall Experience 
No reviews have been submitted for this location.

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