Customer Reviews for U-Haul Moving & Storage of Oshkosh West

2,272 reviews

900 N Koeller St   Oshkosh, WI 54902

(920) 232-3713

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(920) 232-3713

900 N Koeller St
Oshkosh, WI 54902

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KENT STAERKEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Lynch 
Rating:
5.0

The U-haul self check out process was terrible. The app would not load drivers license, would not show that I was at the location so it would not let me check it out. I had to use another person's phone to do it.

Daniel Matty 
Rating:
2.0

Customer did not leave a comment.

Matt krempien 
Rating:
2.0

People behind the desk were lost

scott leipzig 
Rating:
1.0

People and dogs living in multiple units. Individual unit alarms mean nothing. As no one responds to alarms. Timers on lights are poorly set. Unfortunately homeless are staying warm inside storage facilities.

Vince Wolff  |  First Impressions 
Rating:
5.0

the employee was really helpful and easy to work with. The only complaint we have is that we were upgraded to a larger truck without a charge but we did not want the upgrade. That process seemed like a challenge to reverse. The Uhaul company needed to get the larger truck to Fitchburg. We did not feel that this was our problem. We were under a time crunch so we took the larger truck. My husband wasn't happy with the larger truck as it was more difficult to manuever and it was not requested. We felt like we were being inconvenienced so the next customer wasn't. We used more fuel with the larger truck and didn't feel that was fair, as we didn't request it. We reserved the truck in Fond du Lac, had to drive to Oshkosh only to get a truck we didn't reserve.

Lucy Malter 
Rating:
5.0

Kenneth was very polite, professional, and courteous. The truck was very clean. Rental pick up and return process was easy.

Kim Giles 
Rating:
5.0

Customer did not leave a comment.

Thomas Hadel 
Rating:
5.0

Rented a truck that broke down close to home. The roadside assistant was quick and painless. The store replaced the truck quickly. The store staff were fantastic, as was the roadside assistance call center. Well done.

Jeffrey Thurber 
Rating:
5.0

Nothing, but I do want to say that the lady helping ng us was great

Judith Burton 
Rating:
5.0

Customer did not leave a comment.

adam Bruneau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MURRAY 
Rating:
4.0

Had two visits for hitch install (location lacked equipment). Very good communication prior to first visit. In contrast, had some confusion with 2nd visit (scheduled for day different than agreed upon after 1st visit). Suggested improvement: confirm all appointments in timely fashion

steve makar 
Rating:
5.0

Customer did not leave a comment.

shane harris 
Rating:
5.0

This shit was hella aight. Truck be working and i be moving shit quick and efficiently, thanks uhaul!

Timothy Wright 
Rating:
5.0

Customer did not leave a comment.

REGINALD BAKER  |  First Impressions 
Rating:
5.0

The entire team here was fantastic, even loved on my Corgi

MICHAEL STEELE  |  First Impressions 
Rating:
5.0

Great, fast service

Orin Freeman 
Rating:
5.0

The place was very clean staff was very nice and helpful thank you

Jermail Mills  |  Overall Experience 
Rating:
5.0

Great customer service!!!!!!!

CASSANDRA PARADES 
Rating:
3.0

Customer service was waiting on me and trying to help train a new customer service person that was waiting on another customer. Made my experience alittle more confusing.

Kathleen Albright   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn Price 
Rating:
5.0

Customer did not leave a comment.

Glenn Price 
Rating:
5.0

Amazing! If there is a heaven i have found it here. It was like god himself had blessed me and i found this uhaul. I dont know what i would of done with out uhaul. Thank you!

Maxwell Mastandrea  |  First Impressions 
Rating:
3.0

Could not get the strap off of the wrench on the car transporter so could only put one strap on the car, struggled with the strap for close to an hour! Trailer not well maintained, truck was ok, newer model!

dave hempel 
Rating:
5.0

Customer did not leave a comment.

Dale Peshek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karyn Buerger 
Rating:
5.0

Customer did not leave a comment.

Timothy Wren 
Rating:
5.0

Customer did not leave a comment.

Karyn Buerger  |  First Impressions 
Rating:
5.0

Staff was awesome and helpful. Facility was clean and great.

David Schrubbe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Schroeder 
Rating:
5.0

William did a fantastic job of installing my hitch, I actually said it was beautiful when I saw it-very neatly installed, looks like it belongs on that car. My only suggestion is that no matter what time I go to U Haul, I end up waiting in line for 20 minutes, even when it was just to drop off my car. There is always a line, and it seems like there is always just one person working there. This is my only hesitance in using U Haul.

Carl Becker 
Rating:
5.0

Customer did not leave a comment.

Thomas Hadel 
Rating:
5.0

Customer did not leave a comment.

david kersztyn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER CHERWIN 
Rating:
5.0

Tarren C. did an outstanding job attempting to rectify the debacle of the pickup.

Jamie Ennis 
Rating:
1.0

Customer did not leave a comment.

JENELLE DAWSON  |  Overall Experience 
Rating:
1.0

The lighting wasn’t installed on my hitch and I paid over $600 to have it installed. I had to drive without lighting on the trailer because nobody was there to fix it and we were moving that morning. The trailer didn’t have a lock so anybody could break in and the chains and wires collapsed and dragged on the floor while I was driving.

Jessie McCarty 
Rating:
3.0

I rented a furniture dolly for the day and turned it back in roughly two hours later. Got a phone call yesterday from an employee asking if I returned the equipment. The equipment was in fact turned in the same day I rented it. I am pretty sure if the employee wouldn't have been smoking dope and did their job correctly the equipment would have been documented as being returned. She even asked if I wanted a receipt the same day I turned it in and something told me I should have got the receipt but I didn't because I trusted that the employee would have processed the equipment being returned in the computer.

jeremy erickson 
Rating:
3.0

Truck ran rough. In the morning the check engine light was on. I had to worry it would break down & I had enough stress

Suzanne Murray 
Rating:
5.0

Customer did not leave a comment.

Zina Sponable  |  First Impressions 
Rating:
5.0

All good

Robert Mathe 
Rating:
5.0

Everything was very easy

Elizabeth Goodhart  |  Online Move In 
Rating:
5.0

Install safety chains with vehicle attachment devices that actually function. Hooks on trailer rented were more like hairpins than hooks.

Daryll Turner 
Rating:
5.0

The whole experience was perfect and the guys at the front were excellent!

Eric Kohl 
Rating:
5.0

Customer did not leave a comment.

Dennis Boelter 
Rating:
4.0

Customer did not leave a comment.

David Schrubbe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Schrubbe 
Rating:
5.0

Customer did not leave a comment.

Joshua schuster 
Rating:
5.0

Customer did not leave a comment.

Paul Steffen 
Rating:
5.0

Customer did not leave a comment.

Benjamin Weege 
Rating:
4.0

Customer did not leave a comment.

Dan Wissink 
Rating:
5.0

Thanks for all you do!!!

LeAnn Free  |  First Impressions 
Rating:
5.0

The person who take care customer,very nice skills good sense of humor there's hard to find employees like that.

victor estrada 
Rating:
5.0

Person at Oshkosh location was extremely helpful.drop off process very efficient would definitely recommend this location

jim houston 
Rating:
4.0

My customer service rep was relatively new, but very helpful and customer-focused . Nice job!

John Verich 
Rating:
5.0

Customer did not leave a comment.

Laquanda Johnson 
Rating:
5.0

Customer did not leave a comment.

Darlene lightner  |  Overall Experience 
Rating:
5.0

Friendly service. Equipment worked well and they didnt charge us for damage from prior renters as they said they wouldnt

Wendy Lucht 
Rating:
4.0

Customer did not leave a comment.

Chad Roberts 
Rating:
5.0

Customer did not leave a comment.

Daniel Benish 
Rating:
5.0

Add a retaining pin to the latches of you cargo trailers as an added device to keep the latches from possibly opening

Douglas Flouro 
Rating:
2.0

I rented a 9 ft cargo van for 1:30 pm on Thursday the 11th. I got there to pick it up and the attendant was kind of out of it, he was looking at his phone just sitting there, he did say hi to me when I walked in, but I couldn’t see him sitting behind the counter and he didn’t stand up. He started the pick up process with me, after he gave me the receipts he said he hoped he could find the keys for the van. He looked all over, then said just a minute, he proceeded to call someone on the phone and asked if his coat was at home could they check if he had a bunch of keys in the pocket, could she bring the to him and said I will see you soon and hung up with her. I assumed that meant I had to wait for someone to bring him keys, he started looking around again for them again?? His phone started ring, it was the person he called and apparently there weren’t any keys. He told me the pickup was the same price as the cargo van. I said I was picking up a chair and really needed a van. I had just snowed that morning and the roads were quite wet, didn’t want to get the chair all wet from road spray. He keeps search for the keys. He offered no other option, I told him I would consider the pickup but asked if he could give me a few blankets to wrap it. He said he could. Okay I said. He re did the paper work. I asked how long they were open that evening for dropping it off, he asked me what day it was and gave me the times??? Really dude? He said there you go. I asked were the truck was and he pointed out front, I said where, and I said what about the blankets, oh yeah! I followed him to get them, he hand them to me and showed me the truck. I said there is snow in the back! He looked and said oh, he got a broom and swept it out. I wasn’t sure this was going work but I left. When I picked up the chair and wrapped it with blankets and laid it down in the back, it was still pretty wet from the snow and ice. I doubled the blankets but the still ended up getting the chair wet, by the time I reached home. I also had to stop at a gas station and purchase bungee cords for 17.00 to hold the blankets on the chair because while I was driving they were flying off of it. So needless to say the whole experience was not good. I didn’t get what I ordered the pickup was wet and messy in the back and didn’t work very well because the chair ended up getting wet. I have rented from U-Haul many times and have never had such a disorganized experience. I wouldn’t be happy if I had an employee that can’t keep track of keys for vehicles, takes them home even??? sitting on their but looking at their phone, when I assume there are things to, because there were trucks in the return area and he was the only one working. Unprofessional is not what I’m use to at U-Haul!!!

Jeffrey Hegeman 
Rating:
5.0

Staff are knowledge and friendly, they treat you right.

Bill Wyckomm 
Rating:
5.0

Very convenient. If the need should arise, I would rent a storage space from them again.

Kevin Mcgee  |  Overall Experience 
Rating:
5.0

Friendly efficient service

dennis darnick 
Rating:
5.0

The folks who took my reservation and checked me in and out through the process were outstanding

John Fields 
Rating:
5.0

The ramps on your motorcycle trails are not long enough.. lt caused my bike to get hung up. Extremely hard for loading and unloading.

Michael Manders 
Rating:
5.0

Customer did not leave a comment.

diana shurburn 
Rating:
4.0

I booked this Uhaul with my local dealer in Wautoma, WI. The day before I was to pick it up, a Uhaul rep called and told me I had to pick it up in Oshkosh, WI, 50 miles from our house.

Thomas Beltran 
Rating:
3.0

Unable to give you any feedback about place, truck and location I would like to say, I rented this vehicle for a friend and I provided all required credit card information, driver's license number, and yet, friend was charged. Not very exemplary.

Elizabeth Marohl 
Rating:
5.0

Service out standing

randy seibert 
Rating:
5.0

Customer did not leave a comment.

Paul Draak 
Rating:
5.0

Customer did not leave a comment.

malee xiong  |  First Impressions 
Rating:
5.0

Outstanding customer service!! Knowledgeable, helpful, friendly, efficient! Nathan-Manager & William-Installer...both super friendly, courteous and helpful. Give them both a raise or someone else will hire them away from you.

Ralph Gallow 
Rating:
5.0

Customer did not leave a comment.

David Mack 
Rating:
5.0

Customer did not leave a comment.

Joel Hovell  |  Overall Experience 
Rating:
3.0

Very bad timer. 10 min & lights go off. Have to walk to end of aisle to trip motion sensor. Total SUCK. No toilet paper one day. Big problem. Staff doesn't know answers to simple questions. Overall units provided storage needed. Place clean. Staff avg.

Greg Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael perry 
Rating:
5.0

Customer did not leave a comment.

David Cole 
Rating:
5.0

Customer did not leave a comment.

JAMES ASCHENBRENNER 
Rating:
5.0

Customer did not leave a comment.

Brennan Womack 
Rating:
5.0

Nothing! The entire experience from start to finish was easy and smooth. I’ll use them again if I need it

Danielle Lucksted 
Rating:
5.0

Customer did not leave a comment.

Kevin Steele 
Rating:
5.0

everything worked out great

Barbara Butzlaff 
Rating:
5.0

Always use this Uhaul branch. A+++

Charles Leslie 
Rating:
4.0

Customer did not leave a comment.

PAT CERONNI 
Rating:
1.0

I'm going to file complaints to DOT. DOJ. BBB. For the unsafe vehicle I was made to drive.

Patrick Bangs 
Rating:
5.0

Everything went smoothly. Staff were very helpful with explaining everything, and the pick-up and return of the rental truck was pretty easy. Thank you for the service you provide at such a stressful time.

Julie Wagner 
Rating:
4.0

Customer did not leave a comment.

ALEJANDRO CARRILLO 
Rating:
5.0

Customer did not leave a comment.

Janice Malnory 
Rating:
5.0

I like the 1st month is free

Dale Peshek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark bauman 
Rating:
5.0

Convenient, accessible, clean. Great facility.

Paul Strebel  |  Overall Experience 
Rating:
2.0

I asked when I scheduled my hitch if they were able to do it. My vehicle is a specialized vehicle and I had already been denied by another install company. UHaul rep on the phone when I scheduled, said YES, no problem! It was all downhill from there. The hitch is installed but none of the wiring because it has to be programmed. So, now I have to find somewhere to get the wiring installed. I need to tow something in 3 days out of state, so that is why I am writing this review because it looks like that is not going to happen. Oh....and I was going to rent a trailer from UHaul...but you cant rent if your lights dont work....hmmmm I will add that the staff in-person, from the manager on down were great people. I just wish that the rep I called would have been more informed.

Bryan Bacheller 
Rating:
5.0

UHaul employees made the experience easy and affordable.

randolph seiler 
Rating:
5.0

Customer service was excellent. Tarren Cruse was a pleasure to work with. Knowledgeable and very helpful.

Kevin Pelky 
Rating:
1.0

no help what sso ever !!!

Dana Stanaszak 
Rating:
3.0

Driver's side door would not shut. Had to arrange for a different truck which was frozen shut.

Jennifer Schneider 
Rating:
5.0

Customer did not leave a comment.

Nick Jensen 
Rating:
5.0

Customer did not leave a comment.

WILLIAM QUANDT 
Rating:
1.0

Did not check trailer back in, and was rude when they contacted us early the next morning. Also, we did not get a timely confirmation day 2 after we confirmed details of the earlier drop off and agent conversation.

John Oman 
Rating:
5.0

Customer did not leave a comment.

Patricia Vanark 
Rating:
5.0

The facility is great. However, the facility log-in process is not well signed and difficult to initially to understand. I had never used U-Haul storage before. Customers should receive written or PAPER handout or video or text, or email which explains EXACTLY how check-in & out. The handout should have PICTURES of the facility’s exterior key pad and interior key pads and explain how to use them. I set off alarms multiple times because I couldn’t find the swipe/keypad inside and didn’t understand how to use it. The location office phone is not staffed. There is no human to contact for specific questions about the location, policies, or for immediate assistance.

delores Konrad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven schiedemeyer 
Rating:
5.0

Customer did not leave a comment.

Bill Harron 
Rating:
5.0

Customer did not leave a comment.

JACIE MEIER 
Rating:
5.0

The representative who helped us was friendly, knowledgeable, and quick. We were in and out with our equipment quickly.

Joe hoinacki 
Rating:
5.0

The attending young lady was very pleasant and friendly

LUIS HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Feleesha Bruette 
Rating:
3.0

The muffler is absolutely awful. There is no way this vehicle should be on the road in its current condition. I’m driving across country and already loaded up or I would take it back

Dylan Postl 
Rating:
5.0

Whole process was smooth.

Steven Henck 
Rating:
5.0

Customer did not leave a comment.

GEORGE SIMON 
Rating:
5.0

Customer did not leave a comment.

Larry Schmandt 
Rating:
5.0

Nathan was very helpful and hooked my trailer up quickly. Everything was good.

Doug Senk 
Rating:
4.0

Customer did not leave a comment.

Ian Fults 
Rating:
5.0

The truck was clean and ready.

Christopher Juedes 
Rating:
5.0

Customer did not leave a comment.

Robert Laudolff 
Rating:
4.0

Waited for a few minutes before someone came to the front to assist me. The general manager was very energetic and personable. The equipment was not ready or loaded into vehicle upon arrival but the crew was very quick in getting the equipment for me. Overall a very good experience.

Tate Schmiedel 
Rating:
5.0

Customer did not leave a comment.

JAMES ASCHENBRENNER 
Rating:
3.0

I got charged an additional 12.47 on my credit card. I never got a reason why or got a new invoice for work. The lady said she would send me a final email and never did. Please have someone send me a final invoice for my records.

Mike Byes 
Rating:
5.0

Customer did not leave a comment.

JAMES PAPLHAM  |  Overall Experience 
Rating:
5.0

Thanks so much

Tahir Rasool 
Rating:
5.0

Customer did not leave a comment.

Christian Long 
Rating:
5.0

Post that the customer will need to bring their own receiver and correct size ball when renting a trailer. Luckily I brought my own, but nowhere in the details did it say I had to have my own ball etc to pull the trailer. Some people may think it’s all included with the trailer rental.

Eric Schwandner 
Rating:
5.0

Customer did not leave a comment.

Clint wiesmueller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BALLWANZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN ZBLEWSKI  |  Overall Experience 
Rating:
5.0

Thank you for your service to the community in providing a storage like this.

Gloria Adamson   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Charles  |  Overall Experience 
Rating:
2.0

Unit extremely small for the price. An NOT well explained in the description. And the fact that I don't get any type of refund for exiting the unit early is Not cool. I should be getting back half my money for the month.

Tiffany Lewis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca Erickson  |  Overall Experience 
Rating:
5.0

I have never had an issue with this location.

Angela Minet  |  First Impressions 
Rating:
5.0

Very Friendly and Patient

laquanda johnson  |  First Impressions 
Rating:
2.0

During my visit, I interacted with 2 individuals. The first was a young lady that helped me resolve an issue that resulted in my storage unit being arbitrarily closed without notice--to be clear, this was a computer issue, not something someone did. After getting this resolved, I went to my unit. Once there, I found that there was a company lock on my unit so that I could not access it. When I went back to the office, the young lady I spoke to before was not there, but an older gentleman was there. When I told him that I needed to get a red lock removed from my unit, he responded in an extremely demeaning, condescending tone with the words, "Did you pay?" Not once during this conversation did he alter his tone or demeanor once he learned the truth of the situation, nor was there an apology. I strongly encourage everyone to not deal with an older gentleman at this location (whom I think goes by the name "Doc", I head an older lady that works there say), as he will not be professional and treat you with a minimum of respect a customer deserves.

Jeb Lease  |  First Impressions 
Rating:
5.0

U-Haul was a little more expensive than what I was used to. But well worth it. Their wasn't any worries that my things were dry, dust free and secure. I will definitely use U haul in the future if needed.

Judy Foughty  |  Overall Experience 
Rating:
5.0

Good job

Thomas Charles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juanita Facundo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lindsey perpich  |  Overall Experience 
Rating:
5.0

Good

SHANE Cotton  |  Online Move In 
Rating:
5.0

Very clean and well maintained place. Very helpful staff!

charles brezen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cody Koss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Santana Robbins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra Lee  |  Online Move In 
Rating:
5.0

Great place.

Mary Hale  |  First Impressions 
Rating:
5.0

Absolutely great staff and facility, never had to worry about my belongings and if I had a question the staff answered it right away. Highly recommend

Tanya Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Warner  |  Overall Experience 
Rating:
4.0

Had a little issue in a month's rent got it straighten out no problem.

CARL BUCHANAN  |  Overall Experience 
Rating:
2.0

I waited more than 30 minutes for the manager who then waited on a couple who arrived after me. They left a new hire on her first day alone in the office.

doreen effertz  |  First Impressions 
Rating:
5.0

very accommodating when i was I reserved, used space, and when I closed my acct. people were very nice and accommodated my need to sit down because of bad knees.

Mary Moehn  |  Overall Experience 
Rating:
5.0

Thank you for providing a safe, secure, clean, temperature controlled place to keep my things safe while my life was in transition:)

Yvonne Wilkinson  |  Overall Experience 
Rating:
2.0

Manager is the worse and very rude. Facility is very dirty inside by the storage units and I will never use this location again

Mary Danour  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zandra Kopitzke  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul Wolfgram  |  Overall Experience 
Rating:
5.0

What a great place if you need extra storage! The place is very clean and well set up. The staff is friendly and helpful. The only negatives are a random, extremely loud alarm that will go off occasionally and I wonder a little bit about security at times the way it is set up. Overall a fantastic experience with this facility!

LAURA LEMANCIK  |  Overall Experience 
Rating:
5.0

The young customer service agent didn’t greet us and seemed to have an attitude issue.

Oscar Baltazar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Floyd Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles brezen  |  First Impressions 
Rating:
5.0

The only problem I had was that the storage units were too small. I had to rent another unit.

Christine Montalbo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia Grant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Cook  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Machell Gaffney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marissa Eichstedt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kayley Paulick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Laatsch  |  Overall Experience 
Rating:
5.0

N/a

Felicia Grant  |  First Impressions 
Rating:
5.0

Tarren was extremely kind, helpful and answered all my questions. Thank you!

Ryan Klassa  |  First Impressions 
Rating:
5.0

Everything was perfect

jessica lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erica dehart  |  Overall Experience 
Rating:
5.0

The young lady that helped me was very nice. The guy next to her was kind of a jack@@@.

Tim Roosen  |  First Impressions 
Rating:
5.0

Was the bast

Dianne Hobart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn johnson  |  Overall Experience 
Rating:
5.0

Doc, Alicia, and Janice all professional and helpful. Uhaul very clean.

Debbie Noseck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret Frank  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JODY WILLEFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT MOHR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason McConnell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willis Hagen  |  Overall Experience 
Rating:
5.0

Very helpful and flexible on returning equipment.

GAry Keran  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jill Crossman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Watts  |  Overall Experience 
Rating:
5.0

The manager was absolutely amazing and the customer service was above and beyond.

Jennifer Hackbarth  |  Overall Experience 
Rating:
5.0

Not only was the facility easily accessed clean and convenient but they had a community sharing furniture and household items to put things that are in good condition but you don’t need and someone else might. Reusing and recycling household items! Amazing idea

Therese Fuller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Boonpa Xiong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Laatsch  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie Venus  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD OLSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arielle Ulrich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Barber  |  Overall Experience 
Rating:
5.0

We moved from GA back home to WI and used this unit from November til end of December. Our last month was up on December 29th, didn’t plan on renewing it since we had moved into our home already. We had planned to come back on the 28th to close everything out, however I had fallen, torn my ACL and was unable to get back to Oshkosh. I chatted with the online folks and let them know what was going on, he said he’d put a note on the account. A few days later we were charged next months rent and a late fee. So 2nd week in January now, I was able to get back to the unit ti close it out. Spoke with Cash and he saw the jot on our account and closed everything out for us and removed the month charge and late fee. He really made it so easy and hassle free! The facility was always clean and easily accessible. I had to go in there once with my 3 small kids with me and I had no issues.

NICOLE ALFARO  |  Overall Experience 
Rating:
3.0

Was upset that I was charged for the second month; I was initially told the 2nd month was free. I moved to a different storage company as a result. That said, everything else was wonderful.

Ruth Percey  |  Overall Experience 
Rating:
2.0

It was nice and clean but the manager is really rude every-time you speak to him he has a terrible attitude. There was multiple times I paid my storage fee yet they would have me locked out of my unit until I had to come ask them to remove the extra lock.

Ashley toliver  |  Overall Experience 
Rating:
4.0

I had a sad experience at your facility. One of your workers backed into my car causing minor damage. But she and another worker were both rude to me. She didn't apologize for backing into me and acted like it was my fault.

Mark Barenz  |  Overall Experience 
Rating:
5.0

The guy working the counter suggested a storage unit that had a promo offer of the first month free. Indoor offloading was a godsend during the winter.

Mike Block  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leticia Ipina  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Koleen Manning  |  First Impressions 
Rating:
5.0

All hood

Deborah Bartelt  |  First Impressions 
Rating:
3.0

Storage was nice. Never had communication with a person. Move out was convenient online but not processed timely causing me to receive a late notification after moving out. Would recommend to others.

Heidi Booth  |  Overall Experience 
Rating:
1.0

Consistent rude customer service. Asked questions, got a shoulder shrugs or replies of so or what do you want me to do about it? Should be able to fall back on policy and explain it without treating customers poorly. After witnessing another customer try to figure out how to take furniture in-and-out of a single door while having to hold it open, reported the sliding door wouldn't open. Received a snarky reply of, That's because I forgot to switch it from night to day. It's OK forget a step, but it's not OK to treat customers with rudeness when they report it.

AMY LOCKE  |  Overall Experience 
Rating:
5.0

Morgan at the Koeller Street facility was especially helpful and knowledgeable. She made it a great experience!

Maresa Visel  |  Overall Experience 
Rating:
2.0

The lights were never on after dark and the lots were dark. The unit next to mine had 2 vans there with some pretty scary folks in it the last few times I was there. I didn't like it at all. They were itting next to the building and had their windows and doors open. Not impressed

karla Goyke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

syren wind  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dianne Hobart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ted Carow  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Fay Dreger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paule zeinert  |  Overall Experience 
Rating:
5.0

The workers were always very friendly and helpful. Very nice place, I highly recommend.

deb Salta  |  Overall Experience 
Rating:
5.0

Great service, staff is always very friendly, I can’t name a different company that has truck for rent or storage

Thomas Hendryx  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary D'Angelo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie Foth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aimee dunn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Davis  |  First Impressions 
Rating:
4.0

Would be an excellent if monthly payment setup had been handled appropriately upon rental of unit; other than that no complaints.

HENRY BROWN JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rochelle Foutch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIN HOREJS  |  Overall Experience 
Rating:
5.0

Some of the employees don't smile and have no customer service manners. The storage unit was wonderful.

dianna fischer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sheng Vang  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael chatham  |  First Impressions 
Rating:
3.0

The floors look like they have never been swept or mopped by the storage units. If you can talk to a staff that's not the manager then it's not bad going there. The manager is never friendly or helpful

Mary Danour  |  Overall Experience 
Rating:
3.0

The manager of faculties less than personable. Sarcastic and condescending at checkout. So very unnecessary! The young lady and guy were helpful.

RAELEEN PHILLIPS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Jessick  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

timothy woldt  |  Overall Experience 
Rating:
5.0

Excellent experience. Utilized the indoor storage for several months over the hot summer and furniture was in great condition. Staff very helpful in explaining access to unit. Would highly recommend.

Melodi SImos  |  Overall Experience 
Rating:
5.0

Very efficient staff and knowledgeable. Facility is well maintained, and the climate-controlled units are excellent.

Lois Noone  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Martin  |  Overall Experience 
Rating:
2.0

Manager is never friendly and always has an attitude. Every time I have been there he is the only one there and have no choice but to deal with him. If you need help with something your better off not asking him.

Mary Danour  |  First Impressions 
Rating:
5.0

Had a good experience! Nothing bad to say!

Tashina Bolen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRIFFIN TORGERSON  |  First Impressions 
Rating:
2.0

The man at the front desk was very rude as we were going over the paperwork. Told me” he reviews the instructions quickly! “… and that he did. And when I repeated the instructions to make sure I had it correct as far as using the card and such it was as if I was wasting his time! We tried for well over 40 minutes trying to gain access with the card to finally be told it may take 30 minutes or longer to get activated and that we “may need to come back tomorrow “!!!!! We had unloaded 2 trucks already and live 2 hours from the storage unit! Eventually called the man in the store as he was closing at 7pm and he said computers are slow come back tomorrow. I then asked if he had a key to help us enter and he had no response. Then I said if we enter the unit alarms will sound ….and he replied” yep nothing I can do about that”. At that point we were fed up with the attitude of this man so we entered the unit , alarms sounded and he eventually turned them off. Not a pleasurable experience. Well kept and clean within but the customer service lacks much attention to detail!

RAELEEN PHILLIPS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephanie randall  |  First Impressions 
Rating:
5.0

Keep up the great work! Loved the candy and coffee.. very accommodating.

ri Wojnowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY BROWN JR  |  First Impressions 
Rating:
4.0

My only trouble was with my own ignorance. I didn’t know what to do and had to figure it out. Perhaps a video on the entire process from picking up the truck to dropping it off to getting into the storage facility would be helpful. When I am moving I have a lot of helpers just waiting so getting checked in as fast as possible values all of their time.

Aaron Erickson  |  Online Move In 
Rating:
3.0

The gentleman who signed me up had very poor customer service skills. He was not welcoming, friendly and the transaction almost felt like an imposition. There was no " Is there a thing else we can help you with today? " I was not offered to purchase a lock or anything.

Virginia Michele Maki  |  First Impressions 
Rating:
4.0

So I really appreciate the level of security however I feel the price is really high.

BRADLEY SAMIDA  |  First Impressions 
Rating:
5.0

Friendly and easy process

ri Wojnowski  |  First Impressions 
Rating:
5.0

The staff was excellent to help me….. the original unit I was supposed to be in must have been in use so they gave me a storage unit on the inside….. the ONLY thing I would suggest is that you have some soda machines around because I know I would pay to get a cash out bottle of soda…. And they even helped me with uninstalling my trailer

Mark Page  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony Krivitz  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Patrick Vanden Langen Berg  |  Online Move In 
Rating:
3.0

When we arrived to open our storage unit, there was someone’s personal lock on it. It was a good thing we got there right before they closed. He took care to make sure we could get into our unit.

Janet Obeirne  |  First Impressions 
Rating:
5.0

Very convenient

Steve Schmit  |  First Impressions 
Rating:
4.0

Only problem was I was given 3 different units and 1-was a 10×5, the 2nd- was small door with a lock, and 3rd-was taken. 1 in 1/2 hours to rent 1- unit. Otherwise everything else was good.

patty letourneau  |  Overall Experience 
Rating:
5.0

Great place to store property and rent trucks. Good supply of all items and needs for moving.

ANTHONYGLENN MANN  |  Overall Experience 
Rating:
5.0

3. Communication regarding access was clear, but my unit is outdoors & there is no gate at the facility, so some of the information was irrelevant to my location. 5. I didn't need to go inside the actual facility, but my storage room unit floor covered with cottonwood seeds.

Megan Horejs  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary Wehner  |  Overall Experience 
Rating:
3.0

Was not given the price the trailer rental was going to be and was not asked what time I would be picking it up he just put me in for 9am.

Mary Danour  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanya Roberts  |  Online Move In 
Rating:
5.0

They were very friendly and helpful great experience thank you

Tania Athens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Kolb  |  First Impressions 
Rating:
5.0

Best service I've ever had at uhaul from start to finish. Didn't lift a finger.Totaly impressed. Can't thank you enough!!!

MARCELLUS MACK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Kopplin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Russel Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Cravillion   |  First Impressions 
Rating:
5.0

I just can't say enough great things about this storage facility. The staff was friendly, knowledgeable and mist of

Diane King  |  Overall Experience 
Rating:
4.0

I had two problems when I moved in. When I arrived at the location, the unit I was assigned was already rented out. I spoke with the employee ( very kind and helpful) she did help me out by assigning me a different one. However, when I went back for a second trip, my code didn’t work and couldn’t get into the building. I live on the other side of the city and it was a wasted trip for me. I went back the next day and couldn’t get into the building at all. I went to speak with the employee (very kind and professional) and she ended up giving me a access card and explained how it works and how to get in. I also found I needed a larger unit and she was able to find me the new unit and made the process painless.

Bobby Krohn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vanessa Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMBER SPRITKA  |  Online Move In 
Rating:
5.0

I would like to mention that you have a great employee his name is Kody!! He went above and beyond to help me and I really appreciate it..

Melanie Schreck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig Hurlbert  |  Overall Experience 
Rating:
3.0

Everything is great except for the fact that I was only issued one key card. This is a major inconvenience as I have multiple people that need to access the unit. This is such a major drawback I almost canceled the whole thing. The person I initially talked to led me to believe I would be able to get multiple cards. I cannot understate how irritating this is. I'm paying for the unit I feel I should be allowed multiple cards to give access to whoever I want. Even hotels give multiple cards. Please fix this.

Jason Kenowski  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawna DeKalb  |  First Impressions 
Rating:
2.0

Lots of miss communication was told I needed to have their lock & when I returned there was a 2nd lock put on & it was after hrs. I was supposed to have the 1st month free & when it came to close my unit, I'm not sure I received the credit of the last payment I made. Some of the staff & managers need training on customer service. And even this survey says I move out on 2-3-22 when actually I move 10-31-21

tim harrie  |  Overall Experience 
Rating:
3.0

Prices are above average for the area. Probably would have stayed using the unit if price was more in line with other places.

Thomas Hoffman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ann gosdeck  |  Overall Experience 
Rating:
3.0

The receptionist did not explain where the alarms were located and two of the access doors for the truck were not functional - we wasted 20 minutes - which cost me $100 of movers time - just to get into the facility

GERALD CLARKE  |  First Impressions 
Rating:
4.0

Doc is Awesome great customer service and handled things in a timely manner

LYNDON HOLLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marcus hinton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Hurlbert  |  Online Move In 
Rating:
5.0

My goodness the folks who helped me were so very kind and helpful. I have not had this kind of customer service for a very, long time.

Diane King  |  First Impressions 
Rating:
5.0

This facility very adequately met my needs for temporary storage. The 24 hour security measures taken on premises and the enclosed loading and unloading docks were of particular convenience to me. And lastly, even though your monthly rates were a bit higher than competition, the first month free offer closed the deal for me!

Paul Van Duser  |  Overall Experience 
Rating:
5.0

Fast, easy, and convenient. Staff super friendly.

Loretta Meers  |  Online Move In 
Rating:
5.0

Very clean, organized and friendly workers

Brianna Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica Newton  |  First Impressions 
Rating:
5.0

The staff at this facility were excellent. Any time there was a question or even with completing the paperwork they were most helpful. The facility itself is very clean very well lit and very protective for my goods.

STEVEN DUNN  |  Overall Experience 
Rating:
5.0

The people working were amazingly friendly and helpful. Moving is a stressful time and they went above and beyond to make things smooth.

Jessica Roth  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy Rogers  |  Overall Experience 
Rating:
1.0

I am an elderly lady who got covid and almost died, uhaul was called several times about my storage unit. So I wouldn't lose my stuff, well I did, and supposedly it was auctioned off for $5.00?,?? Are you serious? I have no winter clothes, no winter coat, boots, furniture, nothing!!! All because your employees do not do their jobs. They were contacted numerous times for a payment plan, and they still stoled 6 decades of belongings for supposedly $5.00. I have put this publicly all over as well as newspapers and TV news. What they did was so wrong, especially to a old disabled woman who had covid 2 months and almost died. Everyone will hear my story, and what oshkosh uhaul did to me!! Manager Doc is a joke, as I know he received my families messages that I was in ICU!!! Very poor business and I will be obtaining an attorney and suing for not being able to retrieve my stuff as I was promised.

Angela Ewald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Butzlaff  |  First Impressions 
Rating:
5.0

Great Storage Will Recommend To Friends & Family Thanks You For Being Awesome.

Dimitriy Dikhtyar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barb Spanbauer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Levettia Anderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIC HILMER  |  Overall Experience 
Rating:
5.0

Very Friendly and knowledgeable staff. I believe they were the owners/managers but did not get their names

MICHAEL SOBOJINSKI  |  First Impressions 
Rating:
5.0

Best customer service I have ever received. Extremely helpful with the changes I had to make

Evan Napper  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amy Butzlaff  |  First Impressions 
Rating:
5.0

Was having a lot of issues checking in on my phone for anything. The gentleman whom helped me was super nice and very helpful!! Had a good sense of humor :)

Tashina Bolen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREN GARZA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott hart  |  Overall Experience 
Rating:
3.0

I feel that it is way expensive for that size unit and I was told that it was over the half size of a garage and lost a lot of things because I couldn't get anything else at the time. I would of been okay with a size of a garage and would of paid less.

Judy Kline  |  Overall Experience 
Rating:
1.0

Will never recommend or rent from Uhaul. The staff and service in Oshkosh was go’s awful and the worst experience

Hadlei Stanczak   |  Overall Experience 
Rating:
3.0

Water leaking from another unit across from our unit.

Ashleigh Dougherty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA ROMERO  |  Overall Experience 
Rating:
5.0

This was my fathers storage unit and he passed away and i have been trying to get the staff to communicate with me in regards to how i can obtain my gathers belongings.

chris garland  |  Overall Experience 
Rating:
3.0

Finding the unit on the map and in person was a challenge. More signage in the building would be helpful. I was not happy to see a giant rat trap in the unit when I opened it. Storage inside is already limited without having to save space for that thing. I removed it.

Andrea Braatz  |  Online Move In 
Rating:
1.0

My information was never processed in the system. Staff was extremely rude. Extremely unprofessional. I will not be using uhaul in the future.

Christine Roman  |  Overall Experience 
Rating:
5.0

Get what you want done with fun.

Shawn Pennant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott hart  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICHARD OLSEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Ellison  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Barb Spanbauer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Pingel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emily Gauger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA HARTL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nikki kellerman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam Gauntt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlin Andre  |  Online Move In 
Rating:
5.0

Convenient, climate control, easy loading and unloading access. Polite, knowledgeable and helpful staff. Only suggestion is need more moving carts. Most times I was there there were no, or occasionally one cart.

Mike Schoenberger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Kraeger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Seidl  |  Overall Experience 
Rating:
5.0

These guys and girls are amazing! Really the best and I hope people are noticing!!! Please someone reach out and tell them al they are the best in the country and I’ve moved around a lot!!! Thanks Brian

BRIAN HINKEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abraham Campos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

renee bates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CB HomeSolutions  |  Overall Experience 
Rating:
5.0

This location and all others I interacted with over the last month was excellent. All the staff was friendly and knowledgeable. However, your reservation system is the number 1 WORST I have ever used. Tell me, what does RESERVE mean in your world. Your company is totally lying when they say they have a reservation for you. I know you know I'm right because I asked 3 different stores about the truthfulness of your company fulfilling the word 'RESERVATION 'as most everyone understands it. They all agreed...... the company SUCKS!! I hope the next time YOU RESERVE A AIRLINE FLIGHT that you receive the same back as you give out. Times 5!! Regards

DANIEL JOHNSTON  |  First Impressions 
Rating:
5.0

Very happy with our storage experience with this location of U-Haul!

JILL AMOTH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen Kaldunski  |  Overall Experience 
Rating:
5.0

Excellent

EZEKIEL TIZEH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Kraeger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONNIE EARL  |  First Impressions 
Rating:
2.0

I've paid my storage online, yes the first payment was late only because I thought I'd already set up auto-pay. However, I have payment shown on my bank statement. The next month I paid it and set up auto pay however, for some reason it doesn't appear to have gone through. Then my storage is locked even though I paid it and the late fee. I try to call and never get a answer.

nicole fisher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Craig Hurlbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brooke Koeppl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Levettia Anderson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

heather patchett  |  First Impressions 
Rating:
5.0

Only issue I have is my first month was supposed to be free but I still got charged

Shane Whitney  |  Online Move In 
Rating:
5.0

Friendly and very accommodating!! Flexible plans and super easy to work with!!!

Henry Hartenback  |  First Impressions 
Rating:
5.0

Great place to get a storage unit. Clean and well kept. Super friendly staff.

Stacy Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Hudspeth  |  First Impressions 
Rating:
5.0

Need to upgrade speed & user-friendly computer system. Torturously slow. Need a dedicated 24-hour internal help line for employees encountering problems. Update online system for Oshkosh storage map. You see a map with various colors online, but no color code indicating available units.

Yvonne Wilkinson  |  First Impressions 
Rating:
5.0

Awesome staff and facility!!!

Toni Owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL WALKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Paulsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Strebel  |  First Impressions 
Rating:
4.0

It started out really great but the last couple times I was there the overhead doors wouldn't open. There was trash and a lot of things in the hallways people had left it must have been a really busy weekend. Overall it was good I had no problems. The main person I dealt with was Marcus and he was always very very helpful Good guy.

julie livingston  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GARY JEFFERS  |  Overall Experience 
Rating:
5.0

The staff is always friendly and helpful. Have rented trucks multiple times and everyone is terrific to work with.

Tiffani Atherton  |  First Impressions 
Rating:
5.0

I think the place is great! Everyone is friendly and helpful.

deb Salta  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shelly Perzentka  |  First Impressions 
Rating:
1.0

Under staffed

Linda Edson  |  First Impressions 
Rating:
5.0

Staff was extremely professional very friendly and helpful. I am glad I chose this facility and would recommend it to anyone

julie livingston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Henson  |  Overall Experience 
Rating:
1.0

Storage unit assigned to me had a lock on it when I arrived first time to use it. After hours number I called went to voicemail and then still have not received a response.

GREG GRAHL  |  First Impressions 
Rating:
5.0

Super friendly helpful staff! Didn’t catch his name but the guy who checked me in was awesome! He was very helpful and made me feel very welcome. He went above and beyond to make sure I was doing ok when getting my stuff in.

Stacy Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ryan sterkenburg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAN BENNETT  |  Overall Experience 
Rating:
5.0

Thankful for the staff in the Koeller street Oshkosh location today they helped me a lot!l Went in Sunday April 26th at 345pm. Was a gentleman and a nice lady there who both assisted me. (Was it Kristi and Marc? Sorry I’m bad with remembering names..) Thank you, Shirin

shirin parvin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie Bennett  |  Overall Experience 
Rating:
5.0

Thanks for being so help full. mark

Mark Venus  |  Overall Experience 
Rating:
5.0

If we ever need a unit again we will definitely be back. Thanks

John Zblewski  |  Overall Experience 
Rating:
5.0

Jacob Corliss was outstnding in getting me a storage unit, showing me the access points and helping me when I had a problem with the lock on my storage unit. He is very courteous and will make sure all of your needs are satisified.

Steve schultz  |  First Impressions 
Rating:
5.0

Great place. Nice heated bay for loading and unloading. Handy carts available. Very clean. Helpful employees. We would highly recommend.

Jeffrey Thiel  |  Overall Experience 
Rating:
5.0

Extremely pleased with my experience. Everything exceeded my expectations. Staff were very helpful. Thanks

James Michal  |  Overall Experience 
Rating:
2.0

Link to facility map in "move-in" email did not work. Unit had bird droppings in it. Ended up finding new / clean units that are twice as big for 1/3 of the price - we will not be extending our rental.

PAUL MEYER  |  Online Move In 
Rating:
5.0

Great facility. Clean. Restrooms handy. Useful carts available. We moved in during a snowstorm and below zero temperatures, we really appreciated the heated truck bay.

Jeffrey Thiel  |  First Impressions 
Rating:
2.0

This is the first time I was treated like I mattered to the person helping me. Jake was very helpful in explaining everything I needed to know. He answered all me questions and was understanding to my many disabilities. To include poor hearing, bad eye site , arthritis and not being able to life the 20 & 10 pack of boxes Jake helped me to purchase for my move. Witch I would have had to come back for if he hadn’t gone through the hole package I needed to move. Another employee offered and took the boxes to my can without even asking for help. Now that is serve with a smile . You can tell that the other employees have picked up on Jake’s leadership stile . That young man deserves credit for jumping in when an old man needed it. I am sorry I didn’t get his name. I could go on about the other things they filled me in in that I didn’t know , but you get the idea . I will now tell everyone how I was treated and taken care of by your staff. Thank you and your company! Russ Wolff I also order another truck for my April 1st. move to Two Rivers Wi. And I will rent a storage units when my free month is up.

russ wolf  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebekah Gundlach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas Schuster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Balk  |  Overall Experience 
Rating:
5.0

Would use again. Employees helpful and friendly. Facility clean. Liked use of inside drive in and storage. Nothing bad to say.

karen burke  |  Overall Experience 
Rating:
5.0

Excellent service as I was renting a storage unit - knowledgeable and friendly!

Dan Moore  |  First Impressions 
Rating:
3.0

I did have a few times i was over charged but got taken care of i do recommend you to anyone

Amber Kessen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmel Schramm  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Schmidt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Aguirre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria ingraham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CYNDY SCHUETZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria ingraham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy Vickerstaff  |  First Impressions 
Rating:
5.0

Checking out was so easy and well planned by U-HAUL , we will use your storage lockers again

Thomas Hendryx  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Morgan Boyce  |  Overall Experience 
Rating:
5.0

Very friendly, helpful, knowledge and courteous store manager. Very encouraging to experience this type of excellent service.

GARY JEFFERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamarya Phillips  |  First Impressions 
Rating:
3.0

Everything was great the truck ran great we got back to the store a little bit late but Jacob was totally cool. I hope that we don't get charged for another day. I will recommend this place to my family and friends

Aric Vanderboom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roland Bates  |  Overall Experience 
Rating:
5.0

Thank you for everything. I am very pleased with my experience

James Michal  |  First Impressions 
Rating:
5.0

The storage wasn't clean and had some metal thing in there that I have to discard. But overall I had a good expirience

Crystal Davis Berrocales  |  Online Move In 
Rating:
5.0

Great location for me.. Staff always friendly and helpful the facility was clean will use again!

Roman Stelter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hailey Ormsbee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexa Ratkowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Gauf  |  Overall Experience 
Rating:
5.0

Jacob was extremely helpful with our storage unit.

Jane Cross  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sally mathison  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon Olmstead  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Gauf  |  First Impressions 
Rating:
5.0

Nice helpful employees

Paul Loignon  |  First Impressions 
Rating:
5.0

This is a first class facility and first class, helpful people. It's well lighted. exceptionally clean and the climate control works great. The loading dock is especially convenient for household moves. We couldn't be more pleased.

Tom Weigt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL RIVAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Wagner  |  First Impressions 
Rating:
3.0

Website didn’t work tried for 2 days to book online the information was there but only partly per stafff

Debra Bohlman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

penny schoenberg  |  Overall Experience 
Rating:
5.0

This is a first class facility and first class staff. Couldn’t be better.

Tom Weigt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Maki  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexa Ratkowski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Sparrow  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donald Maki  |  First Impressions 
Rating:
5.0

Very friendly and helpful

Steven Walters  |  Overall Experience 
Rating:
5.0

Managed very well, all employees are helpful and professional. Thanks to Brittney, Alivia, and the 2 gentlemen. Great place. John T.

John Tollefson  |  First Impressions 
Rating:
5.0

.

Alan McBrair  |  Overall Experience 
Rating:
5.0

Fast, easy and convenient.

kaylin brown  |  First Impressions 
Rating:
5.0

Would do it again if needed

Dennis Zarling  |  Overall Experience 
Rating:
5.0

They gave me very good customer service very helpful and understanding explaining everything thank you very much

Steven Walters  |  First Impressions 
Rating:
5.0

Brittany very courteous, knowledgeable and professional. An easy process to line up a truck and storage space. A good customer experience.

Tim Mulloy  |  First Impressions 
Rating:
5.0

The customer service at this location is AWESOME! They answered my way too many questions and helped me get the best rental deals for my moving situation. Moving supplies selection is huge!!!

Mary Anne DeZur  |  First Impressions 
Rating:
5.0

Very smooth process. The unit is convenient and well maintained.

Patrick OConnor  |  First Impressions 
Rating:
5.0

I was a walk in with some questions regarding a storage unit. When I arrived the girl at the counter was very helpful and kind.

Becky Fawley  |  First Impressions 
Rating:
5.0

Very impressed

Lana Angle  |  Overall Experience 
Rating:
5.0

Brittany was great! She explained everything real good and when we moved some things into our unit it was clean and using the carts they have for customers to use is so helpful. And having everything!

Roman Stelter  |  First Impressions 
Rating:
4.0

The only thing that could have been different is larger carts to unload. It was very clean, warm and SECURE! My issue: I felt I was over-charged for the equipment to get me back to Oshkosh.

Yvette Bowshier  |  First Impressions 
Rating:
2.0

$10 upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)

Taylor Burton  |  First Impressions 
Rating:
2.0

$10 upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)

taylor burton  |  First Impressions 
Rating:
5.0

I wish you had never fired the super nice girl who checked me in to my units. She knew what she was doing! I have dealt with uhaul for 15 years and she was good! Get her back! Great customer skills!

Brian Forsberg  |  Overall Experience 
Rating:
4.0

People helped us a lot nice clean facility

james laine  |  First Impressions 
Rating:
5.0

Staff was very polite and helpful. I dealt with Mr. Cruz and he was very helpful and accommodating . I would recommend this facility to anyone looking for a clean and secure place to store their items

Irene Broyles  |  Overall Experience 
Rating:
5.0

Brittany she really went out of her way to help me with storage she help me a lot and I want say she was really helpful with everything I needed and she answer all my ? I was very pleased 😀....

JUDY MEMENGA  |  First Impressions 
Rating:
5.0

Mike was extremely helpful and quick to help our needs.

Kristy Thor  |  First Impressions 
Rating:
5.0

I plan on using Uhaul again when I move in September

Helen Bradley-Rushing  |  First Impressions 
Rating:
4.0

Good selection and availability, knowledgeable agent

Mike Schoenberger  |  First Impressions 
Rating:
4.0

Thanks

David Hensley  |  Overall Experience 
Rating:
5.0

Great place for storage.

Dennis Zarling  |  First Impressions 
Rating:
4.0

Just got it and haven't got anything there yet

debra carlson  |  First Impressions 
Rating:
5.0

Easy access...indoor storage was great!!

Krista Lenz  |  Overall Experience 
Rating:
5.0

Brand new. I like the security with using a card for access

Lana Angle  |  First Impressions 
Rating:
2.0

I canceled my u haul truck and storage unit before I was able to use them. After several phone calls to customer service I am still getting billing notices.

SUSAN OLSON  |  Overall Experience 
Rating:
5.0

Carts in trhe pull in area are so useful. Thank you!!!😁

Linda Gyr  |  Overall Experience 
Rating:
5.0

The lady was very, very helpful !

Richard Farb  |  First Impressions 
Rating:
5.0

Very nice storage facility.

Mike Collins  |  Overall Experience 
Rating:
5.0

Great service

Krista Lenz  |  First Impressions 
Rating:
5.0

The sales rep. physically walked me through check in and check out procedure and showed me the location of my storage unit. He was kind and listened to my needs.

laura binner  |  First Impressions 
Rating:
5.0

Great quality service

Deborah Ahrens  |  Overall Experience 
Rating:
2.0

You need to train your team better! It's frustrating to your customers when your team doesn't know how to do rentals nor takes the time to show you how things work. Good thing I'm resourceful

Louis Janzen  |  First Impressions 
Rating:
5.0

Clean and INDOOR! Worth a few extra bucks to keep my things safe and easy to get to!

EUGENE SEEFELDT  |  First Impressions 
Rating:
5.0

There has been quite a positive change to the staff and service. This recent experience was excellent.Thank you for the changes. We certainly will recommend U-Haul's facilities and service. Will share

Wayne Wietgrefe  |  Overall Experience 
Rating:
1.0

person that help me did not know what there where doing

thomas passehl  |  First Impressions 
Rating:
5.0

great

Dorthy Peissig  |  First Impressions 
Rating:
4.0

As one of the first renters, there were a few bugs that still had to be worked out. Subsequently they installed a card pass system which seems to work well. Staff are the greatest folks you will me.

Steve Moline  |  Overall Experience 
Rating:
5.0

The staff is awesome

Chris mixon  |  Overall Experience 
Rating:
5.0

Although I never saw the inside of this facility, I do want to say thank you for the excellent delivery service performed by Jenna.

Steve Table  |  Overall Experience 
Rating:
5.0

We haven't moved in yet. September 28th is the day we plan to start moving. The customer service was top shelf. See you soon. Thank you. Kim Thomson

KIm Thomson  |  Reservation 
Rating:
5.0

My u-box was delivered on time and in good shape. The driver, Jenna did a great job of communicating and accommodating my moving schedule.

Andrew Sage  |  Overall Experience 
No reviews have been submitted for this location.

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