Customer Reviews for U-Haul Moving & Storage of Orleans

5,847 reviews

3636 Innes Rd   Ottawa, ON K1C1T1

(613) 824-6843

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(613) 824-6843

3636 Innes Rd
Ottawa, ON K1C1T1

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Don't lie to customers…

Fadi C. 
Rating:
4.0

Should have had more people at service counter at 9AM Saturday so customers don't have to stand in line so long. Initially only one person.

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

The equipment was clean, could of been a better truck for sure!

Fran L. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
4.0

Thanks for your help!

Tshimuanga K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverley B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
4.0

The trailer on the reservation was not on the lot. It took a few minutes to get a new one. Drop off was quick and easy.

Brian C. 
Rating:
5.0

Service was excellent and friendly, and the storage unit suited my needs well. Lots of parking. Easy to access.

LAURA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
4.0

Customer did not leave a comment.

MICHELE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

It was quick, easy and simple. They even switched our reservation to a lower cost option. Pick up and drop off both went smoothly. Thank you.

Dominique G. 
Rating:
4.0

Customer did not leave a comment.

Mychele R. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
3.0

I ordered a hand truck and a dollie. Neither were available when I picked up the truck. This is the second time it's happened. If I was notified prior I could've made other arrangements. But on move day, I had to scramble to resolve this.

Philip M. 
Rating:
5.0

Service was a 10/10. Friendly, efficient and quick.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

Jocelyne S. 
Rating:
5.0

All was good. Great service.

Shaun D. 
Rating:
1.0

Please call!!! I wouldn't want another customer to go through what I went through. Again my number is 613-853-2497

diane M. 
Rating:
5.0

Continue to offer the same excellent service.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN T.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff.

terrance B. 
Rating:
5.0

Customer did not leave a comment.

Michel R. 
Rating:
5.0

Some minor issues with the truck. The driver's side wiper blade needs to be replaced The headlights are not aimed correctly The transmission downshifts roughly, should check on that before it gets worse The parking brake release is dodgy, I had to reapply the parking brake and re-release it a second time to get it to disengage the brake.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Jarno M. 
Rating:
5.0

Customer did not leave a comment.

Darryl D. 
Rating:
4.0

Customer did not leave a comment.

NATALIE E.  |  First Impressions 
Rating:
5.0

The trailer needs a good cleaning and lubricantion

Moe Al K. 
Rating:
5.0

I deeply appreciate the service with a smile.

Kristine N. 
Rating:
4.0

The cabin of the truck was not clean. The floor was dirty with salt, had dust and dirt in the cupholders. It had definitely not been cleaned for multiple rentals. When I tried to specify this after the rental, the app wanted to charge me an additional fee of $25. My rental cost was about $50. Other than this cleanliness issue I could have resolved with 2 or 3 wet wipes, everything was great. I would have given a score of excellent. Thank you.

Dominic W. 
Rating:
5.0

Gary did a great job and was very courteous explaining the process and showed me the final product.

TERRYLEONARD S. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

The first ruck I was given keys for was not accessible, the second could not find keys, but we got a truck with minimal impact.

MARK F. 
Rating:
4.0

Very good service and availability. I found too much emphasis is put on the phone app. which creates frustration and delays.

Rejean L. 
Rating:
5.0

Customer did not leave a comment.

Aissata N.  |  First Impressions 
Rating:
5.0

Very happy with everything

Shanna A. 
Rating:
5.0

Great service, very helpful staff. Nice facility.

JAMES E.  |  First Impressions 
Rating:
5.0

The staff were very kind and helpful. They are indeed sound professionals and guided us through the process seamlessly. Kudos!

Adeola O. 
Rating:
5.0

Excellent customer service very professional and friendly staff

Dan L. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Patrick V. 
Rating:
5.0

Customer did not leave a comment.

Dan R. 
Rating:
4.0

I know sometimes things get busy and this location has both vehicule and storage room rentals. A destintion in the line up could be made(How?? I do not know) between the two. I had a vehicule reserved and we stood in line for quite a bit of time and that was due to people renting a locker or something.. which seems to need a lot of checks(as expected), but it kept the other people in line waiting for service. But overall, I was very pleased with the service received.

Georges B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Thank you to everyone at 3636 Innes Rd. Everyone there was friendly and helpful, and made the process of moving easy. Thanks again. Jim F.

James F. 
Rating:
5.0

Took a while to get the keys (someone ahead of us that took time) and when the vehicle was returned (not sure why). Truck had difficulty backing up on snow. Have not received a receipt yet Staff were friendly, able to purchase boxes, rent other equipment if need..

Mary M. 
Rating:
5.0

Great services, at the desk, the lady was dedicated to give all instructions and options on the rental. Outside, the employee helped on site to locate, directive for best place and connect

Eddie G. 
Rating:
5.0

As far as I'm concerned, you people are the only place to go for a hitch. Top notch service.

richard O. 
Rating:
5.0

From pickup to return everything was excellent. Great staff.

Georges G. 
Rating:
5.0

Good work and continueI'm

Daniel S. 
Rating:
5.0

Mr. Ahmed is awesome!

Kawser H. 
Rating:
5.0

Customer did not leave a comment.

alvaro g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alvaro G. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

Friendly service!

Carolyn C. 
Rating:
5.0

Mileage rate is high, think about discount days from time to time.

Anthony V. 
Rating:
5.0

Terry was very helpful. He showed me how to get to the locker, the locker itself, how to put on the lock, where the loading dock was, where the dollies were, how to enter the code to disarm the alarm, how to unlock the outside door, where the indoor loading dock was. He must do this dozens of times per day, but he was very patient and helpful.

DAVID V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
3.0

Customer did not leave a comment.

angie K. 
Rating:
5.0

Mr Mujeeb service was amazing, really appreciate it

Nabila A. 
Rating:
5.0

Customer did not leave a comment.

Zoltan J. 
Rating:
5.0

Fast and efficient even though we pre-booked we should up ahead of time and we got through the line very quickly returned the truck and the service was just as impeccable will definitely use it again and recommend you.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

John Y. 
Rating:
1.0

They let me leave with no marker lights working Make sure your equipment is ready to go thanks

Zeb I. 
Rating:
5.0

Customer did not leave a comment.

Lydia D. 
Rating:
2.0

Properly maintain the parking lot so the truck isn't stuck in ice even before I get in it and have to spend 15 minutes trying to leave. Remove signage from inside truck so that isn't the customer's responsibility. Even better have a staff member bring the truck near the door for you ready to go after check in...this is what proper rental companies do

Mark L. 
Rating:
5.0

Quick and friendly service. Thank you

MICHAELR L. 
Rating:
5.0

Customer did not leave a comment.

Eric V. 
Rating:
4.0

The overhead door of the trailer clearly needed adjustment/repairs.

Pierre L. 
Rating:
5.0

Customer did not leave a comment.

Darlyne P.  |  First Impressions 
Rating:
5.0

Really liked the smart phone inspection. Great to be able to take pictures of any damage or concerns.

David M. 
Rating:
2.0

Customer did not leave a comment.

Micheal P.  |  Overall Experience 
Rating:
5.0

Glad you were able to accommodate our request to move to a slightly larger space. From beginning to end of our rental, everything was easy!

Sophie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Basma A.  |  Overall Experience 
Rating:
5.0

Everything was so excellent

Basma A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE K. 
Rating:
4.0

Customer did not leave a comment.

Madelene B.  |  Overall Experience 
Rating:
4.0

Your online booking system is really horrible. Would not rent from U-Haul again because of that.

marc P. 
Rating:
4.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

bobbi jo A. 
Rating:
4.0

Customer did not leave a comment.

Jason C. 
Rating:
3.0

Customer did not leave a comment.

Claude S. 
Rating:
5.0

Everything was great. Thank you.

noreen L. 
Rating:
5.0

Customer did not leave a comment.

Patsy C. 
Rating:
5.0

Customer did not leave a comment.

Dennis G.  |  First Impressions 
Rating:
1.0

Horrible experience. Got a phone call the day before picking up a 10' cube van to move our daughter out of her apartment asking if we would consider changing to a cargo van as they had one that needed to be returned to the Toronto area which is where we were heading. I did not want the cargo van so we stuck with the 10' cube that I reserved. The U-Haul person who Allen did not happy about my choice. The morning of pickup i got another call saying that no vehicle was available. Obviously, this was not acceptable as we were already driving over 5 hours to Ottawa. Other options were thrown our way including driving another 40 minutes each way to pick up a huge van from another location. This was not acceptable. Finally, it appeared that the only vehicle available was the cargo van that needed to be returned to Toronto. What a surprise......... It appears that the crew at this Ottawa location did everything they could to get us to take this cargo van so that it would get returned to the Toronto area. In my opinion they lied to me just to get there way. This was very stressful as I hope you would understand. Luckily all my daughters belongings did fit in the cargo van but only because we had to bring our SUV up instead of my rather economical car so this was double the cost in gas for us. Finally, when the van was dropped off in Burlington, we were charged for extra kms because that crew in Ottawa got the paperwork wrong. With the original reservation we had plenty of Kms to get home but, for some reason the kms was changed to miles but still said kms. After speaking with customer service I did get a refund for this so that issue is resolved. Basically this was a horrible and stressful experience. It should have been simple.

Philip D. 
Rating:
5.0

Customer did not leave a comment.

Essam M. 
Rating:
2.0

The reservation I made seemed as if I'd only spend 280$. Altogether I must of spent 440, I told them I had intended to use the storage for an atv (guess I should've read the contract) cause when I got there I was told if the atv had gas or oil the contract would be null and void. What a waste of time. Had to bring the atv back to my home adding an additional of 44km+

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Rita G. 
Rating:
4.0

Customer did not leave a comment.

Paulo B. 
Rating:
5.0

Customer did not leave a comment.

petrica I. 
Rating:
5.0

Please clean the snow of the trucks. It was high up on the hood and had to clean it fir better vision. Otherwise, all good

Rabih S. 
Rating:
4.0

Customer did not leave a comment.

Ralph B. 
Rating:
5.0

Excellent business

Daniel S. 
Rating:
3.0

No problems with location, but self serve app was slow and difficult to use. I got kicked out at one point before I could load photos and couldn't finish the pick up. Customer doors of building were broken.

Scott O. 
Rating:
5.0

Customer did not leave a comment.

Karianne D. 
Rating:
2.0

1-Instructions to open lock box not clear (need to slide the door to open the box), and the door to the box was frozen. 2- The van was full of snow/ice and there was no brush. 3- The parking was not shoveled properly and the van was stuck in snow 4- The van did not have snow tires

Gaby C. 
Rating:
4.0

It would have been nice if they had my trailer pulled out of the snow for me, instead of me doing it myself.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

shirin H. 
Rating:
5.0

Customer did not leave a comment.

Mary Frances P. 
Rating:
4.0

The outside attendant was excellent and provided top rate service.

Richard H. 
Rating:
5.0

Friendly staff- very easy process and straight forward

MARK P. 
Rating:
4.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

Caroline K. 
Rating:
4.0

The truck had the cargo door frozen. the transmission was faulty; the truck jumped every time I started moving, no matter how slow I pressed the gas. It also had little jumps every time a gear changed. I ordered two furniture dollies. They didn't have them! This is unacceptable! I ORDERED THEM! That is what you do for living. What is the point of have the truck if I don't have the dollies? We had to work extra hours for that. Uhaul charge me from the time I arrive on the conter. Your system failed to complete the order SEVEN times. I had to used 3 credit cards. Also, I have to find the truck, clean the snow and inspect it, just to find out the cargo door was frozen. So, nobody inspected the equipment. You can't rent me a faulty equipment. All that counts on my time, and I am not doing the work I was suppose to do.

Walter M. 
Rating:
2.0

Vehicle wanders on the road and front agent wasn't so happy the day I was there.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Hugh R. 
Rating:
3.0

Attach vehicle to car dolly in a heated inside environment

Robin L. 
Rating:
5.0

Customer did not leave a comment.

ANDRE M. 
Rating:
5.0

Customer did not leave a comment.

Rachel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Customer did not leave a comment.

Serge C. 
Rating:
4.0

Great customer service!

Narayanan I. 
Rating:
3.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Fantastic location. Easy to get to and they log your truck back in quickly. Would choose this place first!

Betsy L. 
Rating:
5.0

Customer did not leave a comment.

Alyssa i.  |  Overall Experience 
Rating:
5.0

Customer service explaining the process was clear and concise. Very friendly staff on hand. Thank you for a smooth move in experience!

Keith G.  |  First Impressions 
Rating:
5.0

Moving from Dymon to U-Haul. Very pleased with the facility and staff. I feel confident in my decision to switch storage companies. Nothing but great things to say at this point.

Tae R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MALCOLM B.  |  First Impressions 
Rating:
4.0

Aside from some reservation confusion which was eventually resolved, the move-in experience was handled efficiently and quickly to complete required paperwork and access a convenient storage unit to meet our needs. Very sensitive and helpful employees who took personal time to come with me to ensure I knew what to do before movers arrived with our household effects to place into storage. Many thanks to the staff for all the prior information as well.

Eva L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALI D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD S.  |  Overall Experience 
Rating:
5.0

The young lady that served went above and beyond to make my transition into storage without a hitch. She needs to be commended on taking charge alone, with such a lineup waiting to be served. Bravo to her!

Sharron S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD B.  |  First Impressions 
Rating:
5.0

Thank you for being in Orleans when we needed you for storage, nice and close. Your facility was always clean, and friendly . The staff was always there to help. We know where to go if we need storage again in the future. Thanks

CAROL H.  |  Overall Experience 
Rating:
5.0

Terry was most helpful with the storage unit set up. He explained the steps/rules/what to do/what to avoid and got us going with the rental for the 10 foot truck. Amazing service with a smile 😊

Sophie P.  |  First Impressions 
Rating:
5.0

We've been using Uhaul in Orleans since December 2022. We needed storage, and truck rentals a few times through the year. We always had excellent service, and everyone we dealt with was so friendly. Will be back next time we need storage or a rental.

Melanie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anand a.  |  Overall Experience 
Rating:
4.0

Move-in was very seamless, however, there was no lock/key provided within the unit so we needed to request this from an employee. Otherwise, all went exactly as specified in the documentation.

Trinity C.  |  Online Move In 
Rating:
3.0

Not pleased with the lack of Pro Rating after I vacated 16 days early. While not planned to move early, this is on me, I thought UHaul would prorate the rate like other local large storage companies.

Shelly B.  |  Overall Experience 
Rating:
5.0

Fabulous brand new facility. Convenient access.

BRUCE H.  |  First Impressions 
Rating:
5.0

From initial call to booking unit and ending unit rental the experience was excellent. Very good customer service, ease of access. Would highly recommend.

Nathalie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELO C.  |  First Impressions 
Rating:
4.0

Staff seem overworked and confused at times. Otherwise courteous and helpful.

TERRA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bradley M.  |  Overall Experience 
Rating:
5.0

Took advantage of the free month offer as I had rented a 26ft truck with a 5x8 trailer. I must say that it was very helpful to us and a very positive experience. My only recommendation when designing future facilities is that it would be nice if the inside loading/unloading areas were designed so that you pull through instead of having to back in. Just a bit of a pain with a trailer.

Gregory H.  |  Overall Experience 
Rating:
5.0

Great service and well organized facility.

hagar t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earl M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JENNIFER A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNE-YVES N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE A.  |  Overall Experience 
Rating:
5.0

Move in process was excellent. Elevators are large, facility is clean, and staff was very friendly and helpful. Please note you need a disc lock for your unit (which can be purchased at the facility)

MARJEAN R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jenala M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Serge B.  |  Overall Experience 
Rating:
5.0

Move-in was easy, staff was friendly and efficient, the facilities are clean and well maintained, competitive pricing.

Michel W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samson O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara B.  |  Overall Experience 
Rating:
5.0

Very good set up and clean. Employees all very helpful and knowledgeable. Will definitely be back.

chris m.  |  Overall Experience 
Rating:
5.0

The entire experience was seamless from beginning to end. Will be recommending to others.

Elissa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
4.0

Tefe was my customer service rep as I checked in and she went above and beyond.

Nancy L.  |  Online Move In 
Rating:
5.0

I was billed $1.13 for WHAT. Brian

Brian O.  |  Overall Experience 
Rating:
4.0

The owner of the uhaul helped me directly she was amazing. Her name was Melanie i t9hink.

JEFFREY N.  |  First Impressions 
Rating:
5.0

I had come at the end of the month on a Saturday afternoon not thinking about the extra business they might be taking care of. The two Ladies were very friendly and provided excellent service. I was adding an additional unit to my contract which took no time at all. I was informed to use the call box if when I got to the unit there was a pad lock on it. There was and one of the Ladies was right over when I let them know. I have worked directly with customers in almost all my work and these two were amazing even on a crazy busy day.

LAWRENCE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROGER O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luigi P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVIDS C.  |  Overall Experience 
Rating:
1.0

We received an email from U-Haul saying that we were eligible for a few unit. So we decided to go with u-haul again for our now 3rd unit and when I made the reservation they said that shouldn't be a problem and they could apply that when we go in to confirm our booking. But when our employee went and booked he had to pay. I called and they said that they couldn't access this and a manager would call me back, but no one has. The reservation email also said (in bold letters) FREE lock, and we had to pay for the lock. So there is miscommunication and misleading information. It doesn't make us confident with U-Haul. We've been clients and have had a company profile for years now, have 3 storage units with you, we rent trucks on a frequent basis and occasional units for clients, and we are just trying to obtain the free 1st month promotion we received via email. Can this please be applied? Thank you Christa 613-863-9803 (company number on file 613-266-4075)

Jeremie D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Percival S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed F.  |  Overall Experience 
Rating:
5.0

Terry was so helpful and he offered a good customer service 👏

mohammad k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikita M.  |  Overall Experience 
Rating:
5.0

I had an overall great experience. The staff is very friendly and helpful. The facility looked new and clean. I would not hesitate to use them again if I needed storage.

LEONARDO G.  |  Overall Experience 
Rating:
5.0

Although, the overall experience with respect to storage was excellent. I was upset at UHaul policy with billing. When I first signed up for storage, it was pro-rated based on day of month I started. I had storage for several months and checked out days after being billed for a complete month. The associate at UHaul informed me there is no Pro-rating upon checkout. That’s very upsetting as I had to pay the entire month even though I checked out. On that basis, I wouldn’t recommend UHaul to anyone… sorry, I was ripped off because of this!

Nicola C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilene G.  |  Overall Experience 
Rating:
5.0

All your staff have been courteous and friendly as well as most professional. I am 86 and "tech-inept" so need a lot of help! Certainly very happy so far.

Gail G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE J.  |  First Impressions 
Rating:
3.0

The washroom at the facility was disgusting. The ladies did not want to use it. Because of this I rated low. This cant happen again The access, available equipment and building set up was well thought out. .

Richard D.  |  First Impressions 
Rating:
3.0

The people and the facility are fine. Two things happened though, one when a mishap made that I had the wrong storage unit than the one reserved. Another unit was given after some time and back and forth. I had a truck full and two paid men waiting for two hours worth of salary.They compensated with a bigger unit for the same price, which was appreciated. The second thing happened was when I rented a truck to move in winter. When came the day and time the truck was in the back totally covered in ice and snow. It took a very long time to get it warm and roadworthy. Again making for delays and expenses with the hired help. No other truck was ready or help offered. Because of these two events I give an average rating.

LINE V.  |  Overall Experience 
Rating:
5.0

There should be signage and a map when you get off the elevator to be able to know which way you are going to get to your locker. There is a map on the first floor, I thought there would've been one on the 2nd.

Kim K.  |  Online Move In 
Rating:
4.0

Not your fault. But location is very far

Bella Xin Ru C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
4.0

There is a problem with elevator door where it does not detect objects are in the door and forcefully closes the door

MOSLEM H.  |  First Impressions 
Rating:
5.0

It was a very safe and friendly experience. Will highly recommend. Thank you. Gael.

GAEL P.  |  Overall Experience 
Rating:
3.0

I had water in my unit twice, luckily nothing was damaged but it shouldn't have happened.

Steve S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ginette b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARC T.  |  First Impressions 
Rating:
5.0

The young man who helped me (I am sorry, I did not get his name) was the most professional I have ever seen there. He was amazing, respectful, understood exactly what I needed. In my mind, he went above and beyond. If I owned a company, I would steal him from you.

Marie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vikas K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rayyan K.  |  Overall Experience 
Rating:
4.0

One of the drive in Garages wasn't working. And the other used. I hope it's working as it will be raining today!

MARTIN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tania A.  |  Overall Experience 
Rating:
5.0

Frame at staff and facility. Thanks so much.

GREGORY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim K.  |  First Impressions 
Rating:
5.0

N/A

ASHWANI K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  First Impressions 
Rating:
3.0

Answer 6 I put a no because I wanted to put a maybe. The service was good in ottawa.. need more staff on weekends...assistant manager was great. Cornwall location was sketchy.... hated the uhaul app. Especially for check in as it gave different gas levels... don't know why there was a discrepancy between app and your main system. The app said half a tank of gas which matched the truck while your main computer system did 3/4 of a tank... was not impressed as we filled up the truck for half a tank and was going to be charged for not going to 3/4...that is not right... what if I did self check out in the app? It would of charged me more.... plus, someone smoked in the truck and there was no where to capture that during pick up in the app...couldn't move past the field without a picture of smoke. Took random picture then found Coffee stains on the floor and could not add another picture to show how dirty cab was....

Diane G.  |  First Impressions 
Rating:
1.0

I didn’t rent a storage locker I’m being scammed

Tom S.  |  First Impressions 
Rating:
5.0

Excellent people to understand and deal with

Garry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin T.  |  Overall Experience 
Rating:
3.0

Le service est uniquement en anglais

Rony D.  |  First Impressions 
Rating:
5.0

Excellent, helpful staff, great price, 10 plus on everything. We will spread the word.

Edward A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHELSEY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucie B.  |  First Impressions 
Rating:
2.0

Not comparable to Dymon. I called the facility to ask questions before booking and I booked directly through the location I wanted. I booked a 10x20 but when we arrived we were told they don't have 10x20 spaces but rather we would get 2 10x10 units. They did not tell me that over the phone, nor in the reservation. When I arrived I had the reservation in the uhaul app but they could not find it. I also asked over the phone if a large moving truck could pull up to an area and be loaded and unloaded without going up and down a ramp. They said yes. They do not have this at the facility.

JONATHAN N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Penny W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZOE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MANPREET M.  |  First Impressions 
Rating:
5.0

Very clean and easily accessible. Thank you for the great service pertaining to storage.

Carole C.  |  Overall Experience 
Rating:
1.0

Sudden SIREN STARTED YELLING after I opened my storage unit. Very loud and unexpectedly. Sure I checked in thus disarmed the alarm before opening my unit. Then another sudden SIREN STARTED YELLING when I closed my unit. Used intercom, asked for support, 2 employees came and didn't find the reason for alarms. Then I checked out, i.e. armed the alarm which should be triggered only if someone openes the unit without prior disarming the alarm. Employees left, and after some time another SIREN STARTED YELLING for no apparent reason at all, as no buttons were pressed or doors opened for 2-3 minutes before that. After calming down ANOTHER SIREN STARTED YELLING. And after calming down ANOTHER SIREN STARTED YELLING. I used intercom - no response for a few minutes. I opened the gate to drive out and another SIREN STARTED YELLING. Found employees myself, they said they run out of office hours thus can do nothing about it that day. I agreed with assistant manager he'd check the next day and send the email confirming the issue was fixed. I didn't receive such an email from him that next day. In a day I accessed the unit again, no siren was triggered but it can yell another time. While employees were friendly, no practical support to the issue was provided. Plus mandatory purchase of a lock ($10) during contract sign which wasn't communicated in advance - they didn't allow using own lock; and attempt to upsell monthly insurance service implying it's mandatory: no "I don't wan't extra insurance at all" option when looking at insurance price options. Overall, loud unexpected SIREN for no reason, no one at support via intercom for a few minutes when really required, email confirmation of issue fix wasn't delivered as promised, deceptive sales practices. Can't recommend.

IVAN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren C.  |  Overall Experience 
Rating:
5.0

Good

Weidong S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SIMON-JONATHAN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karlie L.  |  Overall Experience 
Rating:
4.0

Although the building is great, the smell inside is horrible. It gave me a headache. Possibly the chemicals used for pest control??

Anik L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren D.  |  First Impressions 
Rating:
5.0

Convenient location easy to access clean

LINDAT C.  |  Overall Experience 
Rating:
5.0

Excellent service and very professional and friendly staff. The storage is very clean. I got my things after a year and a half, and everything was in excellent condition. I highly recommend UHaul on Innes Road, Ottawa.

Amr T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yvon L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mir I.  |  First Impressions 
Rating:
4.0

The gentleman that helped book my storage unit and return the trailer was very kind, understanding, and went above and beyond to provide me with excellent customer service. He deserves to be recognized and told he is an asset to your company. I hope these comments make their way to him.

Cory W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEONARD E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam T.  |  Overall Experience 
Rating:
1.0

I have bad experience I was over charged when moving out

HASSANE G.  |  Overall Experience 
Rating:
5.0

So much more than I was expecting for a storage facility. Convenient, equipment supplied and courteous staff. Great experience.

LYNDA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karlie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lennox B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Vincent L.  |  Online Move In 
Rating:
5.0

Very friendly customer service and clean facility!

Sylvie T.  |  First Impressions 
Rating:
2.0

The store was not accommodating at all!

Mahmood A.  |  Overall Experience 
Rating:
5.0

My move-in and move-out experiences were made seamless with UHAUL's user-friendly services.

Wasiq A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luciano G.  |  Overall Experience 
Rating:
5.0

Move out was carried out without any problem. Staff were very helpful.

Barb C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCINE G.  |  First Impressions 
Rating:
1.0

Too corporate. People onsite of with no power to satisfy the customer. Accidentally booked a unit too small. An hour later got to site and noticed my mistake and asked to move to a larger one. Was forced to pay for a month for the accident unit. Staffed laughed and said they couldn’t do anything. I will never rent with you again

JOHN H.  |  First Impressions 
Rating:
4.0

My things were covered with stuff that fell from the ceiling, thankfully it was just some bins that were affected.

sara-ann F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Perrin J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bassem E.  |  Overall Experience 
Rating:
1.0

WHEN WE SPEAK FRENCH TO YOUR STAFF, THEY DON'T APPRECIATE AND HELP. IT WAS A BAD EXPERIENCE.

veronique t.  |  Overall Experience 
Rating:
5.0

Nice new building. And nice bay for unloading, but only if the door was larger. The crates were very helpful when unloading, made our life much easier. Thanks.

Bassem E.  |  First Impressions 
Rating:
5.0

I honestly have to say I was very pleased with my whole experience. I’ve been moving during the month of February and everything from renting trailers and a truck to getting a storage unit , the experience has been great . Everyone was very friendly , the prices are fair and the whole process is just very convenient Keep up the great work !

JON I.  |  First Impressions 
Rating:
5.0

Staff were all friendly,helpful in every way not only for storage and rented a trailer excellent thank you

PATRICK D.  |  Overall Experience 
Rating:
5.0

Staff, very supportive...facility is well maintained and meets expectations.

PIERRE P.  |  First Impressions 
Rating:
5.0

I particularly appreciate that storage units can be closed/ vacated without advanced notice or penalty. This was the reason I chose uhaul over Dymon and will do so again in the future. Thanks for an excellent experience. Cannot think of anything that would improve it…. Thanks again. Debra Pfahl

Debra P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melody M.  |  Overall Experience 
Rating:
5.0

This place is very helpful and very accommodative, the manager Mohammad was extremely helpful and polite

Mahmood A.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

wendy C.  |  Overall Experience 
Rating:
1.0

I wanted to leave my unit and they do not allow pro rated policy has forced me to keep the unit till end of Feb - terrible policy and staff seemed uncaring advising me of such

Remyngton H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICK D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jane C.  |  Overall Experience 
Rating:
1.0

When you feel there is a problem with my account, or that I am not paying enough, you CALL. We did not set up our accounts at UHaul. Your staff did. I was told I was paying for the package signature feature. We have absolutely left because of the new manager and staff. Moving down the road to Dymon, they will not just throw on charges but CALL us if there is a problem with our bill.

Steven R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher M.  |  Online Move In 
Rating:
5.0

All of my experiences with this U-haul, in the past two years, have been excellent. From the truck rental for my long distance move to two years of storage, to the last rentals for our final move. Everything went smoothly including a surprise discount in Dec for a multi-day truck rental. I would recommend this facility to anyone.

VERONAI C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john k.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Christopher D S.  |  Overall Experience 
Rating:
5.0

very easy after hours move in.

Glen K.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Asia B.  |  Overall Experience 
Rating:
5.0

Great service from staff and never an issue with anything. I am very satisfied with the storage facility and would return if I needed storage in the future.

GILLES G.  |  Overall Experience 
Rating:
3.0

Your floors in the facility are uneven and have cracks/little ledges which make it more difficult to move large and heavy objects. The 2 key entry is also a bit overkill… entering one code should be enough. Overall decent experience

Stefanie S.  |  Overall Experience 
Rating:
5.0

Friendly helpful staff and a clean environment. This is a very well-managed U-Haul Moving and Storage location!

Tamara F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEIRDREMARY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Israel L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

donna g.  |  Overall Experience 
Rating:
5.0

Although understaffed, we always had excellent service

Melanie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENIS B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luisa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron G.  |  Overall Experience 
Rating:
5.0

I WENT TO THE FACILITY IN JULY AND MADE ARRANGEMENTS FOR A PARTICULAR LOCKER. WHEN I WENT BACK IN SEPTEMBER THERE WAS NO RECORD OF MY PREVIOUS VISIT. THIS LAST VISIT WAS EXCELLENT. SERVICE AND CARE WAS ABOVE AND BEYOND.

Lawrence B.  |  First Impressions 
Rating:
5.0

Nice place, very clean but a little pricey.

Garfield R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDY L.  |  First Impressions 
Rating:
1.0

Staff were ALL unhelpful and were ALL rude. Had to return 3 times in order to get my reservation because of the system only being able to accept cash. Worse customer service ive received in a long time if not ever. Especially on a crucial day such as moving day.

Guillaume M.  |  First Impressions 
Rating:
5.0

Only complaint I have is that my whole reservation I made online with somebody at the 1877 number it the whole reservation was wrong from my spelling of name to rearranging my cell number. I was also supposed to get a 10 ft truck and they messed that up to told me I was paying 29 for the truck plus insurance gas and kms. I put gas myself and u guys charged me 185 plus taxes instead. But for the most part the staff was helpful at the location I was frustrated and the helped fix most of the issues but the cost was way more than I expected.

Micheal B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pierre R.  |  Online Move In 
Rating:
5.0

Great location and super helpful staff. Loved the drive in unload/load bays. So convenient!

MICHELLE B.  |  Overall Experience 
Rating:
5.0

It was quite busy as I went on a weekend. I wasn't rushed through, all of my questions were answered, I recieved the same great friendly service as I would have if I were the only person there. The rental of my storage unit was pleasant and simple, also the unit itself was spotless. Very happy with my experience, the staff at this location were great.

Sandra E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rousselande P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvie T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FRANCINE L.  |  First Impressions 
Rating:
5.0

I would like to recognize Gabriel at this location. Our rental went a bit sideways with some confusion on the storage unit but Gabriel ensured that we were taken care of. I called to follow up on a few things and Gabriel remembered who I was and again showed true professionalism. Thank you for the great service!!!

Justin L.  |  Overall Experience 
Rating:
1.0

I reserved a specific size and left my credit card on file to guarantee the space I needed. When I got there, they told me they didn't have my size. I ended up having to get two spaces that cost me $150 plus taxes more than what I had reserved. When I went to the manager and told him what had happened. He told me I should have come in and reserved right away. I told him that the person that I spoke to on the phone never told me that. He told me that it was too bad and there was nothing he could do. When I finally had to take the two smaller units, there was mouse feces all over the ground. The facility is poorly maintained. The service is poor and leadership and customer service from the top down is severely lacking.

Gwen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johane B.  |  Overall Experience 
Rating:
5.0

I went through a very very rough couple of years and had often times had no way of paying my storage but in the end with a small confrontations a gift was given to me as a deal , which I took and I was able to have my property at a small payment. I’m happy and I thank you

ELYANE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david H.  |  Overall Experience 
Rating:
4.0

Good choices of material in store. Employees very helpful!

CARMELLE J.  |  Overall Experience 
Rating:
5.0

Grandement apprécié être servi en français

Gilbert P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel M.  |  Overall Experience 
Rating:
5.0

I’ve been using U-Haul for over 2 years and so far my experience are pleasant. The Manager is very understanding and helpful, (I believe his name was Steven), who helped me previously. Jason, the gentleman that assisted me yesterday July 1st was very accommodating, super patient and helpful. All the staff are approachable and friendly. The customer service is awesome. Although, the wait time on the phone is way too long being on hold. The mobile check In and out is super convenient. The website could be improved. The storage units are clean and well maintained. *The only request I can ask is that for the units that are on 2nd level could really use a mechanical lift to help elevate and lift the furniture/appliance, household items, because just like me with back injuries could help not contribute to more injury and prolonged the back pains when moving the stuff into the storage(s). Over all, everything was great! Thank you so much!

Lovely C.  |  First Impressions 
Rating:
4.0

Although I had already paid up until July 16, I would have appreciated some type of rebate, having moved out of unit 15 days early. Especially since I also reserved a truck with you as well. That extra $120 could have been used elsewhere while it in moving process.

Jenn M.  |  Overall Experience 
Rating:
5.0

Great experience!!

Amanda C.  |  First Impressions 
Rating:
4.0

Although I only had the storage unit for one month it was very convenient and accessible to my daughter who was using it to store her things till she found new living arrangements.

Garry W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Mauricio M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roger D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VERONA C.  |  Overall Experience 
Rating:
5.0

Very clean place with friendly staff. Will definitely rent locker at Orleans location.

Rajiv K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brigitte B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUCIE V.  |  Overall Experience 
Rating:
5.0

Highly impressive.

John B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elvis a.  |  First Impressions 
Rating:
5.0

Excellent competent service

gilles l.  |  First Impressions 
Rating:
4.0

There was rodent droppings in the unit. I couldn’t quickly locate a broom to sweep out the unit, so I had to use my shoe to try and remove as much as possible before storing my items. Additionally, the heat is still on in the loading dock and made it uncomfortable for unloading things unless we kept opening the garage door. These things aside, the experience was great - staff were friendly and attentive. The person who unlocked the locker was done their shift by the time we were done in the office but still showed us to the locker so the other employee could continue to work in the office.

Tiffany W.  |  First Impressions 
Rating:
5.0

After receiving great service, I wish to highlight the work of Mélanie Dupont, the G.M. for the U-Haul store located in Orleans, ON - Innes Road. She has met and exceded my service expectations every time I have needed help duing my locker rental period. Her team is a reflection of her persona and committment to delivering excellent customer service....simply a great team and individual. A happy client, Pierre Plante, Ottawa, ON, Canada.

Pierre P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephane V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francois S.  |  First Impressions 
Rating:
4.0

The general manger Melanie DuPont has been very helpful and goes above and beyond the call of duty to ensure client satisfaction and to resolve difficult issues!

SHAWN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul G.  |  First Impressions 
Rating:
5.0

Melanie made our experience and excellent one! Always smiling and very helpful. Thanks!

Vianney C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FATAKI M.  |  First Impressions 
Rating:
5.0

Immaculate facilities with friendly staff. Easy to use online booking.

Jeff L.  |  First Impressions 
Rating:
5.0

The lady at the front..forget her name.. was very respectful and helpful..

Ray C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Denise S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Francis F.  |  Overall Experience 
Rating:
5.0

Good service from staff.

David S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Frances T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marc d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jacob g.  |  Overall Experience 
Rating:
5.0

I had the pleasure of being helped my the manager at Uhaul at 3636 Innes rd. The store manager Melanie was extremely helpful in all kind of ways. She went above and beyond in helping me and my wife. Her service was excellent and i would definitely recommend this Uhaul location to friends and family.

abdallah A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi G.  |  Overall Experience 
Rating:
5.0

Love that you have samples of the rooms and entry boxes to explain everything. Makes choosing the right size convenient and easy. I love the extra security with the alarm feature as well.

LINDAT C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis F.  |  First Impressions 
Rating:
5.0

I have already recommended U-haul to friends and family and if need be I would rent from U-haul again no questions asked. Thank you!

Cyntia P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gasner P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KARENMELISSA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

guy g.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

alex r.  |  Overall Experience 
Rating:
5.0

The manager and staff at uhaul were always very professional and answered all my questions patiently, they deal with a great deal of customer driven stress but always keep their cool. The security set up with keypad sign in and out is the best in the industry, far better than the competition. Pricing is competitive, and i was always greeted by name, so i felt safe storing our house contents at uhaul. Keep up the great work.

Mark D.  |  Overall Experience 
Rating:
5.0

Line up for service was long (30 min) with only 1 booking agent for about 20 min

MICHAELG M.  |  First Impressions 
Rating:
5.0

To the General manager, Melanie DuPont I really really appreciate your help financially And your kindness and understand my Situation. And to all your stuff very helpful. Again thank you so much MAY GOD BLESS YOU AND YOUR FAMILY. Happy Holiday.

Majona P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff E.  |  First Impressions 
Rating:
3.0

- the trucks were not parked in order: when we picked up our truck, it took 4 times before getting a truck that was actually accessible. The first one was stuck between two other trucks, then, the 2nd one, one door was not closing, the 3rd one was also stuck between two trucks... We had to look at a truck available (i.e. in front of truck line) and run back to the staff inside to tell them which one was in the front. All of that involved a lot of running from and to the truck parking lot.

Elizabeth F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CBRE EARL L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

margaret g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIANEMMANUEL O.  |  First Impressions 
Rating:
5.0

Client service was excellent from the manager to the employees. I will recommend this facility to family and friends.

Tania A.  |  First Impressions 
Rating:
5.0

Service was great, the staff were outstanding. Very clean and well maintained facility.

Frank L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Serge B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

rousselande P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christiane m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mankah n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah J.  |  First Impressions 
Rating:
4.0

Staff very helpful and manager very accommodating. Would definitely recommend.

Jane C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gaetan R.  |  Overall Experience 
Rating:
5.0

Would use these facilities anytime. The Manager Melanie Dupont was excellent to deal with. Always greeted you with a smile and always willing to help you in any way. Thank you Pierre Robinson

Pierre R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adrienne G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott h.  |  Overall Experience 
Rating:
1.0

Even after closing my account and emptying my locker 3 days before my billing date. I was still charged for the next month. It took me two hours of waiting on the phone lines to resolve it. Will not come back. Will spread the ineptitude and lack of organization to all seeking a recommendation

James O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RIAZF D.  |  Overall Experience 
Rating:
4.0

Good service great keep going

Elias A.  |  First Impressions 
Rating:
1.0

This was a terrible experience and will never use UHaul storage ever again. If you want me to pay oxide details please contact me at 613-608-9827

vanessa l.  |  Overall Experience 
Rating:
5.0

I dealt with Melanie, one of the Managers and the service level exceeded expectations. She was prompt, courteous and resourceful. I appreciated it!

Pierre P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sam F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NDJIBU K.  |  Overall Experience 
Rating:
5.0

Very professional and helpful

Alan A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin C.  |  First Impressions 
Rating:
5.0

Some minor computer software issues with attendant using the system. Hannah was very helpful and went the extra mile to be super helpful as this was my first time using the storage services side.👍

Jerome D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

richard r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS R.  |  Overall Experience 
Rating:
5.0

Love the people they where always very helpful and professional. I will be back in the future.

mark F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RIAZF D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohamed K.  |  First Impressions 
Rating:
5.0

Did take a pix of the unit after it was cleared and swept. Not sure where to send it tho. Great service. Thank you.

Allan G.  |  Overall Experience 
Rating:
5.0

The young lady helping me was very helpful, Hannah I think was her name. She was very kind went out of her way to help.

mark F.  |  First Impressions 
Rating:
2.0

When I came to the facility, the staff could not get my card to work. I had to go back 5 times to try to open the door without being able to get in. The staff was unorganized, no one knew what was going on. It was unprofessional and frustrating

Caroline T.  |  First Impressions 
Rating:
4.0

Melanie DuPont was excellent

kevan h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gurdeep S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lara B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gurdeep S.  |  First Impressions 
Rating:
1.0

I received specific information about my truck rental from the manager in orleans. In her absence, the front workers were very unhelpful and my issue was not solved. I have closed my account with UHaul and have also contacted the manager. Also I was told if I close my unit early there would be a prorated refund. Perhaps I was wrong but this is was disappointing. There has got to be a better way for clients to have a much better experience at your Uhaul location.

melodie w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ben V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BEVERLYS H.  |  Overall Experience 
Rating:
5.0

Thank you Melanie for your amazing professionnal attitude. You were very helpfull in finding the best solution to accommodate our needs.

HELENE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle D.  |  Overall Experience 
Rating:
3.0

When we arrived our locker was taken and had to then move to a second level locker which was very inconvenient due to the size and weight of our items. I will say that the staff member who helped us solve the issue was extremely friendly and wanted to make sure we were ok. However the staff at the counter were less then friendly specifically when the staff member that helped us wanted questions answered. It was extremely busy with returns and understand the staff was under pressure.

vanessa l.  |  First Impressions 
Rating:
4.0

Great location for me personally Very clean Had a little issue with my door code but that didn’t cause an issue with access

FREDERICKG D.  |  First Impressions 
Rating:
4.0

Thanks very much, guy.

Katshunga Victor D.  |  Overall Experience 
Rating:
5.0

Great experience. The staff at 3636 Innes Rd Orleans ON is very friendly and accommodating. They went above and beyond what I was expecting. I recommand this location to everyone.

Mohcine C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathalie G.  |  Overall Experience 
Rating:
5.0

Kailey was very friendly and helpful with all my questions while I was moving into the storage unit. 10/10

Colton G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIO L.  |  Overall Experience 
Rating:
2.0

Not very happy with U-Haul.

TAY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelsey M.  |  Overall Experience 
Rating:
3.0

Attendants on front desk need more training.

DOUGLASJ R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hans J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shani G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wolfgang M.  |  Overall Experience 
Rating:
4.0

Extremely difficult to get in touch with. Probably more and better trained staff needed.

Jean S.  |  First Impressions 
Rating:
4.0

Their employee Melanie was a breath of fresh air when it comes to service staff. She was genuinely interested in our satisfaction.

Steve R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michelle j.  |  Overall Experience 
Rating:
5.0

The reservation of the truck was ok in Gatineau, but they didn't find our reservation for the storage. Hopefully, Chanel organized everything with Melanie in Ottawa to find us storage for the same day. The service with Melanie was excellent. Less stressfull

HELENE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan H.  |  Overall Experience 
Rating:
5.0

Nothing bad to say Good service and easy access to storage

michel c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorge f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy O.  |  Overall Experience 
Rating:
5.0

Good staff

Steven C.  |  Overall Experience 
Rating:
5.0

Friendly staff and helpful!!

Cynthia Q.  |  Overall Experience 
Rating:
5.0

Very convenient and clean. Will definitely use this again.

Shuang H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas k.  |  Overall Experience 
Rating:
5.0

Great experience! Easy access from the loading dock to the locker. Spotlessly clean.

Phil L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stefan S.  |  Overall Experience 
Rating:
5.0

Went above and beyond to accommodate me in a strange and urgent situation. Very thankful for all of their help.

Adam M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie L.  |  First Impressions 
Rating:
5.0

Employees very helpful and did everything to make my experience very good.

Roger B.  |  First Impressions 
Rating:
5.0

Staff made it amazing / online system sucks

Steven C.  |  First Impressions 
Rating:
5.0

Everything Melanie did was perfect. Made the whole moving experience that much better. She has that whole place on lock down.

Patrick M.  |  First Impressions 
Rating:
5.0

Very pleased with the service, convenience and cleanliness.

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn H.  |  Overall Experience 
Rating:
2.0

I got charged late fees while the money was in my account so many times. I even called last month to ask why the payment did not go through and why I had no emails, the lady helped me and tried to reprocess the payment and it still did not work. I decided to empty my unit and use another storage. The staff at the Orleans location is helpful however the general Uhaul number is useless. I will NEVER rent another storage unit from uhaul just based on the service I received.

Maxime P.  |  Overall Experience 
Rating:
1.0

This was the worst experience I have ever had with uhaul i would never recommend this company to anyone unless they love headaches would have rather paid thousands of dollars to a moving company instead. This was jus unbelievable and horrible but your quick to take your customers money.

andrea l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSADAWN O.  |  Overall Experience 
Rating:
4.0

Communication with staff and resolve of issues with staff was very good, except for management (Paul Parker). Received email notifications, forced to come in in-person to resolve and never got any follow up by him. Don’t know anything of him except for his name by title (pathetic leadership). However, first time dealing with latest management (Melanie) and resolved satisfactorily. Had it not been for her save, this would be the last time we use these services.

Michael M.  |  Overall Experience 
Rating:
5.0

Well done, a great facility and friendly staff.

Jim B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kseniia B.  |  First Impressions 
Rating:
5.0

Very happy experience. Have used Dymon in the past and found your facility and options more flexible.

Ted A.  |  Overall Experience 
Rating:
5.0

Great service and we’ll look forward to using your facilities in the future if the need arises. Thank you

SIMON L.  |  Overall Experience 
Rating:
5.0

Staff is amazing!

Diane P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wolfgang M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAFAEL P.  |  Overall Experience 
Rating:
5.0

Awesome service.

Michael B.  |  Overall Experience 
Rating:
5.0

Very professional and helpful.

Roger B.  |  Overall Experience 
Rating:
4.0

I closed out my locker 3weeks before the month was up..it would have been nice to receive some kind of rebate!!..

mike c.  |  Overall Experience 
Rating:
5.0

I have never been treated better by a team of staff collectively throughout the entire process of moving in, moving out and many truck rentals. The manager was also genuine, kind and helpful with my questions/concerns and I even witnessed him deal with a challenging customer situation in the loading bay beside me where the customer was disrespectful and he handled it professionally. I would 100% return to this location

Kevin C.  |  Overall Experience 
Rating:
5.0

Excellent service, thank you.

Denise L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick B.  |  Overall Experience 
Rating:
5.0

staff always ready to help and assists. I was very pleased by the service. Thank you.

Charles L.  |  Overall Experience 
Rating:
5.0

Wow... very impressed with the service! Facilités are beautiful, clean and very secure! The customer service was excellent.

Chantal G.  |  First Impressions 
Rating:
1.0

The Manager (Young Guy) was very disrespectful. opened my storage without notifying me and additionally treated me very disrespectfully! Not recommended at all; not only that person should not be a manager but he should not be allowed to speak with customers. Because for a customer to be treated poorly is the worst memory he or she has from that business.

Mahmood A.  |  Overall Experience 
Rating:
5.0

Great staff, very knowledgable and helpful. Thank you

Mark M.  |  First Impressions 
Rating:
5.0

Super helpful and accommodating.

Michael B.  |  First Impressions 
Rating:
3.0

There is a female employee who works only day shifts from what I have noticed.... long dark hair. She never smiles, never a pleasant welcome... does not look happy to be working. We have encountered her three times. In the beginning of my rentals she was to have the manager call me (Paul) as we first booked on line and what we booked was not available (not our fault the website was not reflective of what was available) so I told her that I wanted to have the same price of a unit t that we booked online for. She said she couldn’t authorize that and would have the manager call me. Never received a call. I called 3 times to speak to Paul and talked to the same girl 3 times she said Paul wasn’t in ... so I asked her 3 times to have Paul call me. Never got a call. I was so frustrated that I just gave up on trying... it ended up that I needed and second locker which aggravated me even more because I didn’t want my stuff all over Ottawa. Most of the staff that work there are not welcoming... there is one other girl with long dark hair who is very pleasant and always smiling and the manager Paul is very pleasant Based on my experience with that First Lady ... and other unfriendly workers And feeling very unwelcome as a customer..... Not sure if I would return or recommend the site on Innes Road in Ottawa

Garden of C.  |  Overall Experience 
Rating:
5.0

Amazing customer service Definitely recommend and will use them again.

jean-marc D.  |  Overall Experience 
Rating:
4.0

could say the service and faviliaties are really good thanks

NELSON L.  |  First Impressions 
Rating:
5.0

Little pricey...

Chris D.  |  Overall Experience 
Rating:
5.0

When everyone else were booked, UHaul saved us. The staff was calm and very knowledgeable.

DUARTE E.  |  First Impressions 
Rating:
3.0

The place is nice and clean, people seem nice when helping customers. I'm here to store stuff while trying to clean out my late mothers house. It would be nice is the mask guidelines were more closely adhered to. I have an 11 month old baby boy who was born with holes in his lungs.. I'd rather not find out if he's covid proof...

David J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jorge D.  |  Overall Experience 
Rating:
5.0

Very user friendly facility for moving in. Washrooms were spotless clean. East loading docks

Jason C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Muhemadhusein E.  |  First Impressions 
Rating:
5.0

I don’t know if we forgot instructions or if the person renting us the space but we did not get a code so when we put our goods in storage the alarm sounded snd the same happened when we removed our things. We were told only then that we had to enter a code at the door. Otherwise it was fine.

francine g.  |  Overall Experience 
Rating:
3.0

Locker was dirty. I had to clean it myself.

Michael D.  |  First Impressions 
Rating:
4.0

My only negative feedback is that there could be more support in office as each time I went in the wait was long and only one staff working.

Mary R.  |  Overall Experience 
Rating:
5.0

Regarding closing the account: I was surprise to find out that their was no pro-rata per day with U-Haul. I should of read the whole contract at the counter in front of your cashier employee before agreeing of taking the storage unit. Unfortunately its impossible to read the find print of your contract when the booking is done over the phone or at the counter. IF I MAY SUGEST, this should be clarify at the time of the booking on the phone or at the counter by your sale team, this would certainly prevent a disappointment, frustration and hard ship when money is tight. Thanks again

Germain C.  |  Overall Experience 
Rating:
5.0

Very clean facility, easy access to storage locker, nice👍

LORNEFRANK M.  |  Overall Experience 
Rating:
5.0

Awesome service and center has a excellent/friendly manager . Thanks Uhaul!

Daniel K.  |  Overall Experience 
Rating:
5.0

The manager gave me a guided tour to my storage locker and explained how to access the building and access the service doors and how to exit once completed. The facility is very clean, well laid out and the staff was very professional and personal.

Ed J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Chantal M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose M.  |  First Impressions 
Rating:
5.0

Great staff!

Souraya G.  |  First Impressions 
Rating:
2.0

It's the lines. It takes a Lot of time to get a storage locker or to pick up a truck. When you are just buying boxes, you may have to wait for an hour. Make a self checkout or SOMETHING!

jOHN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne M.  |  First Impressions 
Rating:
4.0

Overall satisfied. One issue was that the map did not match reality and the unit we were originally assigned was a different size and we had to go back to the office to wait in line and get moved to another location. Not a huge deal, but also a bit strange. While we were waiting, the couple in front of use were clearly having the same issue. A bit strange that that if the map is wrong that it would not be corrected or at least that the staff would not know which were which even if there had not been time yet to fix the maps. Also, no apology for inconvenience, which was not necessary but would have been nice. Clean and nice facility.

Michelle B.  |  First Impressions 
Rating:
4.0

My only complaint is that monthly rates are not pro rated.

Jaime R.  |  Overall Experience 
Rating:
5.0

Very nice place to store your possessions but over $300 per month was a bit expensive and it turns out we didn't need a unit that big. But overall good experience and friendly staff

Marc M.  |  Overall Experience 
Rating:
3.0

Upset that the walk in reservation was not "Saved". I called 2 days before my check in and all data was lost i had to go the reservation process. I also couldn't check in on line I was always getting an error.. Regardless of the protection glass your staff should still wear masks... You should have a touchless pay system, pen, key pad were not disinfected after use.

Chris D.  |  First Impressions 
Rating:
5.0

Very helpful, professional, knowledgeable and helpful staff.

Ed l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ruby B.  |  First Impressions 
Rating:
5.0

Very helpful and friendly

Barbara G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

siobhan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leroy d.  |  Overall Experience 
Rating:
5.0

We are so happy we chose this UHaul franchise to store our household items between moves, the staff is very professional and courteous and the facility is spotless and well laid out, the manager is great at handling all kinds of questions from customers and he always has a smile to offer, we highly recommend uhaul for your storage needs large and small !

Mark D.  |  First Impressions 
Rating:
5.0

JUst Excellent!!!

Nelson L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Maria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Remyngton H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

GILLES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre G.  |  First Impressions 
Rating:
4.0

The indoor storage space was great. The problem I had over and over again, is that I couldn’t get in. I wasted time and money when I was trying to move out, because the code was not working. I called and told them the next day, they said they will reset it,I came back after work and couldn’t get in again! There is no one to call after 7 pm. I had to wait again till the next day. Then there’s the confusing issue of 2 boxes, to punch your number into, and you have to punch in your number to the one on the left first... if you punch it in on the right before the left it will look you out- no one explained that until I got locked out- it makes no sense why it has to be that way- , anyways my number did not work in either boxes.Then I realized there’s a 3rd punch in box. There should be clear instructions. It was a very frustrating experience to go there 3 times, and be looked out all there times after getting reassurances from the staff that my code works and that I should be able to get in.

MAGIDA K.  |  Overall Experience 
Rating:
5.0

I willl use only uhaul in the future. The staff were amazing. So helpful and accommodating. I recommend them to everyone. Clean, bright and secure. I stored all of my belongings at the Innes Road location for over two years and did not have a single problem. Definitely a 5-star moving and storage facility.

kathy c.  |  Overall Experience 
Rating:
5.0

I had used other storage facilities before but when I walked into your facility, I felt like I was walking into a five star hotel. Thank you

Johanne S.  |  Overall Experience 
Rating:
5.0

Very, very clean and safe

Martha R.  |  Overall Experience 
Rating:
5.0

Would highly recommend U-Haul Orléans. Staff and management were very helpful and the facility was easy to access and very clean. Made my move a lot easier.

chris C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALI A.  |  First Impressions 
Rating:
5.0

Easy access to my locker, very clean storage facility.👍

LORNEFRANK M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanlang N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jorge D.  |  First Impressions 
Rating:
5.0

Good Job No Issues

Hai-Seng N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mirna K.  |  Overall Experience 
Rating:
4.0

Very accessible. Storage space was very clean.

joanne j.  |  Overall Experience 
Rating:
4.0

Good morning, You will see that I have already place a call regarding my quote on the storage in my account. During my telephone conversation last week, i was quoted 124.95 for a storage space equal or relatively close to the 15ft moving truck I rented. But. on august 29, when i brought my items, I was toll that the price was 269.95 per month with the first month free. That is not what I agreed. You can reach me at 613-446-7486 or cell 819-664-8046 Thank You

Germain C.  |  First Impressions 
Rating:
2.0

Slow Even I asked for 10x15 unit they gave me 10x10 and10x5 I booked 20’ truck they gave me 15’

Othman A.  |  First Impressions 
Rating:
5.0

Thank you u-haul all the staff excellent job storage very clean 100% I'm happy

Rolando L.  |  First Impressions 
Rating:
5.0

I will always use this facility if I need the storage within the area. Very clean and well organized.

ROLANDO C.  |  Online Move In 
Rating:
4.0

My rental trucks air conditioning wasn’t working. It was very hot and uncomfortable. Also the service is very very slow, you need to hire more people. I left the lineup because I couldn’t wait..you can’t have 1 person working, and answering phone calls and 10 people in line. Other than than that, I loved the 24 hour access to my storage unit and the fact that it’s heated in the winter...

MAGIDA K.  |  First Impressions 
Rating:
5.0

This was my first time renting a self storage space and it went really well. I had great assistance from your staff, who were friendly, thorough and helpful! Thank you!

Ottawa African Violet s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lynn S.  |  First Impressions 
Rating:
4.0

The whole process was pretty efficient. I would definitely recommend and use again if the need arises!

Lynn C.  |  Overall Experience 
Rating:
5.0

Good services. Good rates.

Joel F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corrina A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris L.  |  Overall Experience 
Rating:
1.0

This storage facility did not have any security locks available to buy. This should not happen given it's the first of the month and it's a storage facility. Security locks are pretty essential.

CHELSEY C.  |  First Impressions 
Rating:
4.0

I would have appreciate to know in advance the facility didnt have proper lock in stock and know the procedure.

Kim L.  |  Online Move In 
Rating:
5.0

Everyone at this location was super helpful and friendly! The unit was impeccably cleaning! Very convenient having the drive in unloading dock!

Shannon R.  |  Overall Experience 
Rating:
5.0

Awesome!!

KERRY K.  |  First Impressions 
Rating:
3.0

Bad experience with the Manager. Every time I needed to see a staff member, had to wait a long time in line. Staff serves one person and then disappear when there is a line of people waiting to be helped. Anyway, I'm glad I'm out of there.

Gerald G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob C.  |  First Impressions 
Rating:
5.0

Tout simplement parfait! Bravo!!!

bruno s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julianne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julianne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chanel g.  |  First Impressions 
Rating:
5.0

The facility is excellent and well equipped. The washroom was really appreciated. Occasionally the line-up to see a staff member was long as the storage facility is combined with the trailer/vehicle rental business but usually if it was too busy I could return at another date.

Frank J.  |  Overall Experience 
Rating:
5.0

Was the best place for my storage ( waiting for my new condo); easy access, very clean, very secure. I would recommend this place and would not hesitate if I need any size of storage unit in the futur. Thank You U-Haul

christine n.  |  Overall Experience 
Rating:
5.0

Big Thank You to Paul. He is very professional and courteous!

kendall h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meritt M.  |  Overall Experience 
Rating:
5.0

Great place for storage or buying moving/packing supply. My storage unit was easy access and secure, very clean place. Thank You

christine n.  |  First Impressions 
Rating:
5.0

Had the pleasure to deal with Paul again. He’s the general manager of the location. Very nice, friendly and knowledgeable.

Georges A.  |  First Impressions 
Rating:
5.0

Excellent service , Facility Manager Paul was super helpfull and friendly.

Salman B.  |  Overall Experience 
Rating:
5.0

Great place, easy access and very clean

christine n.  |  Overall Experience 
Rating:
5.0

So far, so good

Lise F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simonia S.  |  Overall Experience 
Rating:
5.0

Amazing place, secure and clean!

alejandro S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nabil F.  |  Overall Experience 
Rating:
5.0

The service was great!

chris g.  |  First Impressions 
Rating:
5.0

A little disappointed that the price for the 5x10 unit online was $5 more per month online (which I paid) than the price advertised at the entrance to the facility.

Michael J.  |  First Impressions 
Rating:
5.0

Actually, quite impressed with the cleanliness and measures that were quickly put in place for COVID that appeared to be fairly seamless given the already orderly and clean environment. I would definitely recommend and go back!

Rebecca G.  |  Overall Experience 
Rating:
5.0

Easy process from move in to move out. Would use these storage facilities again and highly recommend.

Ainslie F.  |  Overall Experience 
Rating:
3.0

Some improvements in the website when signing up is a little difficult and when you check there are items that in there that you did not selected. Signing in is hidden at the bottom in Manage you account. Also reservation is hard when I select storage to reserve and checking out I received an error, double check everything but still error. I only get through when I select rent instead of reservation. Other than that the move in is smooth and easy.

ROLANDO C.  |  Online Move In 
Rating:
3.0

3. There were mouse droppings in the storage locker. My niece complained and a staff member immediately swept our the space and replaced the poison, which had disappeared. My recommendation would be contingent on knowing the problem has been cleared up permanently.

Richard M.  |  First Impressions 
Rating:
5.0

Clean, indoor load/unload is convenient and pricing is competetive.

Manfred K.  |  Overall Experience 
Rating:
3.0

The staff need better customer training

lola l.  |  Overall Experience 
Rating:
5.0

Easy to move in. Excellent customer service.

Melanie B.  |  First Impressions 
Rating:
1.0

Manager is the worse I have ever had to deal with. Never replied to messages or emails. Never was at the office. He should not be managing the Uhaul location Never recommend location to anyone

lynn g.  |  Overall Experience 
Rating:
1.0

i canceled my membership in december and 2 months later i’m still getting bills from you guys. bad service and very bad people working for you guys at orleans location in ottawa

derick b.  |  Overall Experience 
Rating:
5.0

Paul was a great help. I couldn’t be more pleased with his service.

Carol N.  |  First Impressions 
Rating:
5.0

Very nice.

Serge D.  |  Overall Experience 
Rating:
5.0

Our experience was very positive, staff friendly and very helpful. I would definitively recommend. Thank you

terry F.  |  Overall Experience 
Rating:
4.0

We booked a 1 way drop off in Orleans from Kingston....unknown to us an error was made and they expected the truck to be delivered to Manotick....had to speak with customer relation to resolve it.

Richard F.  |  First Impressions 
Rating:
3.0

The guy at front desk did not know how to smile, he looked like he hated his job . Didn’t give help at first to find the truck.

Louise S.  |  First Impressions 
Rating:
3.0

need better explanation of security access pads

Ron L.  |  Overall Experience 
Rating:
5.0

Great

robert r.  |  Overall Experience 
Rating:
5.0

The agent was very helpful after could not get into my storage space

donna d.  |  First Impressions 
Rating:
5.0

Excellent customer service

Antoinette H.  |  First Impressions 
Rating:
5.0

I used this location to move and store my belongings over a 3 month period. I found the staff extremely helpful, patient and polite with myself, and with other clients ahead of me in the lineup.

roberta k.  |  Overall Experience 
Rating:
2.0

After being reassured that the U box would be ready we were advised there was no reservation for the Ubox . Booking number 95762682. We now have a storage until instead of a uBOX Not enough staff .

Joan W.  |  First Impressions 
Rating:
5.0

Clean facility. Helpful staff.

carol c.  |  Overall Experience 
Rating:
2.0

Just could not believe how long it took for the employees to book a storage unit, they most of them not know how and had to ask, so between them they finally after at least one and a half hour figured

Sandra G.  |  First Impressions 
Rating:
5.0

Staff was informed, helpful, friendly and professional. Location was clean and organized. Would recommend this location to anyone.

thomas B.  |  First Impressions 
Rating:
5.0

Quick and easy

Larry S.  |  First Impressions 
Rating:
4.0

The employees at the Orleans location went out of there way to accommodate us. Rachel and Kairy were extremely helpful.

Nicole L.  |  First Impressions 
Rating:
5.0

Your representative was very knowable about products and services.

Mike B.  |  First Impressions 
Rating:
5.0

The services i got from you was excellent. I will refer clients to U-Haul. Thanks Evariste

Evariste S.  |  Overall Experience 
Rating:
3.0

Wait times in line to get help really way too long. Need more front desk personal.

Rick B.  |  Overall Experience 
Rating:
5.0

Excellent customer service despite long lines. Staff was very helpful.

Lynne A.  |  Overall Experience 
Rating:
5.0

Excellent service!

hussein r.  |  First Impressions 
Rating:
5.0

Clean, immediately available, helpful staff.

Dena P.  |  First Impressions 
Rating:
4.0

It was extremely busy (which is good for you) so I ended up waiting in line for over 90 minutes. The service was great but the 90+ minute wait was the issue.

Jeffrey S.  |  First Impressions 
Rating:
3.0

It was understaffed but the guys were great there, they kept calm and was very friendly.

Shanice I.  |  Overall Experience 
Rating:
1.0

You need more staff....service extrêmement slow on sunday.

Pierre D.  |  First Impressions 
Rating:
1.0

Customer service is terrible. On a busy weekend, you knew it will be, you staff 2 emp at the desk! I waited 1 hr & 40 mins to talk to someone. All to save $ from a Corp position! Terrible client servi

alli b.  |  First Impressions 
Rating:
5.0

It was quick and easy to get everything sorted. Would recommend using them anytime

Shanice I.  |  First Impressions 
Rating:
4.0

I had good experience everything went well.

rosie w.  |  First Impressions 
Rating:
2.0

Although I got the first month free, 2 of those weeks I was not able to access because of the shut down. If it wasn’t for the exceptional service frm your manager Mike, I would change storage company.

monique v.  |  First Impressions 
Rating:
3.0

Staff at counter are friendly but you need a better system as wait times are long and if problems arise we wait even longer

Francine C.  |  First Impressions 
Rating:
5.0

Excellent service on a very busy day! Many thanks for all your help.

Tree C.  |  First Impressions 
Rating:
1.0

It was a very busy day and there were not enough employees to assist the customers causing major delays. The reservation system is archaic and unreliable. I hope I never need to use U-haul again.

Catherine H.  |  First Impressions 
Rating:
1.0

This experience was the most pathetic showing of a major company I have ever seen. We reserved 10’ truck in advance, confirmed it was there to be told only 26’ truck available and we had to pay more

sarah a.  |  First Impressions 
Rating:
5.0

Excellent team. Paul’s exceptional customer service directed us to this location! Well done sir

Denis V.  |  First Impressions 
Rating:
5.0

I have absolutely nothing bad to say about my move into the new U-Haul facility. The truck rental was smooth and the onsite staff went above and beyond to help me unload my belongings.

kathy c.  |  First Impressions 
Rating:
5.0

Very good service and very easy acces to storage unit. Beautiful faility and I was able to find everything for moving. Thank you Michael and staff

christine n.  |  First Impressions 
Rating:
4.0

N

Samantha H.  |  Overall Experience 
Rating:
1.0

Not satesfied at all.

Denis S.  |  Overall Experience 
Rating:
5.0

Fantastic experience during a difficult time. Mike, the manager made my uhaul experience a very good one. He really cares which shows. I would absolutely recommend. Thank you Mike!

David D.  |  Overall Experience 
Rating:
2.0

I am still waiting for the credit for a charge for storage that was taken from my Mastercard after I vacated the unit.

sharon B.  |  Overall Experience 
Rating:
4.0

Michael was very helpful

kevin d.  |  Overall Experience 
Rating:
4.0

The facility is under renovation so it is difficult to rate it properly but it is the best it can be considering,

Hank R.  |  Overall Experience 
Rating:
5.0

Initially I thought we were going to have a problem getting our pods loaded for delivery but the attendant went above and beyond to get a forklift operator in to load the trailer. Great service.

Richard J.  |  Overall Experience 
Rating:
5.0

We had our U-Boxes shipped from Vancouver to the Innes Road location. Michael was very professional and helpful. We confidently recommend you to consider this location for your moving&storage needs.

Steve L.  |  Overall Experience 
Rating:
1.0

- Made me drive all over the city to pick up trailers and UBoxes at different locations because they were not at the locations Where I reserved them. - Charged me $800 for 4 extra days of storage.

Francois T.  |  Overall Experience 
Rating:
1.0

experience from start to finish was unpleasant. Reserved unavailable at promised time. Waited 1.5 hrs to access box on move day. Billing issue unresolved, met in person, sent e-mails, phone left mesg

Ronald C.  |  Overall Experience 
Rating:
5.0

Very helpful staff, let us used a dolly several times which was very handy.

suzanne p.  |  Overall Experience 
Rating:
5.0

Excellent service. Contents were intact when we picked up. No issues.

Taryn A.  |  Overall Experience 
Rating:
1.0

Uhaul is the worst experience I’ve ever had. Will never be using them again. The innes centre was fine and the people there probably the only ones in the whole company that don’t completely suck.

Nathan L.  |  Overall Experience 
Rating:
2.0

Pricing on website is not honest. Service is extremely slow.

Nathan D.  |  Overall Experience 
No reviews have been submitted for this location.

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