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Pasquale S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Orange
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think the very first question was silly. Because you've a guy's advewe see u haul everywhere So your first question makes no sense whatsoever. That's just my opinion enjoy your day
James C | First ImpressionsGreat facility, really good truck. Pick up was easy, even after the app left me hanging. Drop off went well.
Peter F | Overall ExperienceMice droppings all in my stuff I had to clean it and their help is lazy just want to sit and be in there phone's very unprofessional
Dorothy C | Overall ExperienceMy wife and I were searching for a cheaper price for our storage capacity needs, and we also patronize the Orange, CT facilities for moving vans/trucks. Thanks to the entire staff that I interacted with. Much appreciated
Christopher V | First ImpressionsI'm well satisfied with uhaul service.
RENE M | Overall ExperienceMouse problem is my only concern
Deborah P | Overall ExperienceThis was the worse experience I’ve had to date. It was already a horrible time having to store my stuff due to separation, but i booked the storage online for an inside unit, upon arrival I was informed that there were no units available. There were only outside units, my movers were there was was costing me $269 an hour so I had no choice as it was late already . The outside unit when we arrived up the hill was wet inside. I was so disappointed and sad I couldn’t help but cry as it was already an emotional day. The worker was very nice and tried to accommodate me as much as he could but I will no longer use uhaul storage because apparently this is common practice for them in Orange.
Beverly F | Overall ExperienceWhen I was checking out just after closing I put my card key in the drop box and didnt even look at the instructions until the door closed. A very helpful young man was coming out and I mentioned it to home and he went back in and found my card for me and also said he would let the manager know I was checking out. I had a vmail before I got home from the site letting me know they received my message! I also got a confirmation email the next day. Wonderful experience!!!
MARY C | Overall ExperienceThe unit was infested with rats.I’m very disappointed and would like a full refund. My items are contaminated and now in process of disposal and sanitation of my itens.
En E | Overall ExperienceWhile service staff were great, and the check in process was smooth, checking out was a nightmare. A good amount of our personal belongings ranging from furniture, home decor, clothes, footwear etc. were damaged due to what may have been a water leak of some sort due to lack of security of the storage unit. We had a very unpleasant time trying to figure out what had happened, figuring out how to report it, and having to move with soggy boxes and damaged goods into our new apartment. This was our first time utilizing a storage unit and I would not recommend this to anyone or do it again myself. One of my footwear had gotten so wet and damaged there was a ton of mold growing on it! A public health hazard and a mover's nightmare to have to deal with. I was smart enough to have paid for insurance, but with the lack of responsiveness from RepWest and their odd contracting language on what they cover and don't, I am left as a disappointed customer on all fronts. If UHaul won't provide safe, secure units that will protect customers' personal belongings, at least have a well-intentioned insurance available for customers to purchase.
Dolma T | Overall ExperienceArianna was extremely pleasant and very helpful....she created an excellent experience for us...
DONALD J | First ImpressionsI was very happy with u haul in still ask one of your employees to add the name of the company that I work for to the contract because im payment are been made with company card and your employee said that that can’t be done i had gave her the phone to talk to my boss to have her explain and very rude gave me back the phone and could not explain. Call your main line and ask if this could be done and they said yes and told me that they were sending a email to the facility maneager so I could get a call back and neaver did
victor g | Overall ExperienceConvenient location, right on the post rd. Friendly staff n storage area was clean
CHRIS M | Overall ExperienceI hate u hall
CARTER C | Overall ExperienceVery glad to see mileage rates reasonable again, made me come back :)
Lisa H | First Impressionsclean, neat and safe
Timothy C | Overall ExperienceExcellent customer service and friendly, helpful staff!
nina l | Overall ExperienceOnline reservation was ignored and then forced to pay for a storage unit with the ceiling was falling in very disappointed with the customer service. Second employee was very nice and helpful she was also able to give me a update on what I can do to resolve the issue. Was still very disappointed in the service and the place in general.
MASON G | First ImpressionsI did find out that reserving a storage means really nothing, unless you pay rent on it which I wasn’t prepared to do but time is of the essence.
LAUREN K | First ImpressionsCharae the manager was great 👍. AAAAA++++. ALL AROUND
LARRY S | Overall ExperienceMy only problem was they didn't have an outside storage unit available. They were very nice
ANNETTE M | First ImpressionsThey were extremely helpfull the entire time. I was given vehicles to dirve, I had the largest storage units I had ever seen. The helped me with every question or issue that I had.
Cynthia L | Overall ExperienceEverytime I use u haul I never have any problems but this go round the staff was beyond helpful
Dorothy C | First ImpressionsTo this day your employee referencing (manager at the orange, Ct facility turned my experience into a nightmare she attempted to go into my account without authorization after it was explained to your corporate office which is documented, that I had checked out before next due date and my note to uhaul would be you could do better and not what i consider to be thuggish activity by this person not to mention her poor customer service relations but as I mentioned initially illegally attempting to nurgalize my account, thus culminating in a very negative experience. Thank you.
David O | Overall ExperienceI was happy to get a very large storage unit. And they accommodated me with a truck for a period of at least 6 days because I have to move out of my home by December 29th and I will be moving most of the items by myself. I am a 64 year old grandmother.
Cynthia L | First ImpressionsGreat staff and service ❣️💯💯
ARNETTA J | Overall ExperienceSolo que deben fumigar por que hace como un mes habia ratones
Martin H | First ImpressionsMicheal and store manager went above on beyond to accommodate me .
Precious B | First ImpressionsSold my merchandise when I was told I could pay it over the phone and have 42hrs to retrieve it,had over 15000 worth of merchandise in that unit,I'm heading towards getting an attorney and I had paid for that unit for over 4 yrs,I need contacted immediately 6145129008
Jeffrey D | Overall ExperienceExcellent, very knowledgeable and helpful staff!
Tineo A | First Impressionsgreat company in Orange Ct. that is the best U-Haul in CT.
Curtis V | First ImpressionsU Haul staff were very friendly and helpful with any questions that I had. I appreciate their help.
Janice J | Overall ExperienceThe 190 Boston Post Rd center in Orange, CT has very rude employees. The first day I went in to put my stuff in storage should’ve been when I canceled the reservation all together. I had reserved the biggest storage unit, put a down payment on it online & then they said they only had small ones left.. Then the guy BEHIND me went up to the counter asking for a large one and they miraculously had a large one available for him. So my husband had gotten into an argument with one of the staff members who had threatened him “he’s not the one to play with”.. The staff is rude, unprofessional, immature and definitely not customer friendly. Also, they are not accommodating at all. I got a letter to pay a certain amount by a certain date, when I went to go pay it, they told me I had to pay a completely different amount.. Of course MORE than I expected.. Specifically, $250 more than what I expected to have to pay. I talked to someone from customer service, they gave me different information than the employees that actually work IN the orange location.. and when I told the workers what customer service said and had wrote a note in my account as well, they wouldn’t accommodate that. Seems like *most* of the employees there should be sitting behind a desk, not dealing with customers hands on because they’re incapable of doing so politely and professionally. Definitely wouldn’t recommend giving your money to this location, they don’t value their word at all.
Ashley D | First ImpressionsCustomer service was always top-notch, excellent!!!
Loyd I | Overall ExperienceI had a very pleasant experience using the U-haul facility, thank you!
john w | Overall ExperienceThe only problem was the lighting. There is no light inside the storage room and the one in the hallways switches off after some time of no motion in the hallways. Often, I found myself in my storage room in the dark only with my cellphone light. That needs to change.
Eric K | Overall ExperienceLa atencion que me dieron fue increíble
GUILLERMO B | First ImpressionsWhen trucks are used everyone should bring the gas level where it need to be however there would be no need to dispute anything
Kimberly F | First ImpressionsVery helpful and friendly got me what I needed at a good price
David F | First ImpressionsI reserved a storage unit days before arriving to this location. On the day of my arrival I was given a notice telling me my reservation was cancelled. Luckily there was one unit available but had there not been this would have been extremely inconvenient. I was told reservations were not accepted here AFTER being cancelled on, but why then did they allow me to place a reservation? This is a terrible way to conduct business.
Zach W | First ImpressionsShould be a staff member or members to actually locate units instead of just handing customer a map. Also units should be checked when a customer moves out same day. The one that was provided to me still had items inside and two locks on it, one had to be cut off.
Shamila M | First ImpressionsFred Johnson has a very well managed facility. His staff is well informed and very helpful. I have been with this location for several years and have a great business relationship with mr. Johnson.
Ed M | First ImpressionsThe staff is great the facility is filled with mold so it’s no bueno.
Meghan E | Overall Experiencethe start of the Truck Rental- Sucked; no key in Wallingford Drop Boxes- 9" of Snow plowed (wind Row) in front of Truck truck not cleaned off! Did Change Difference in Mileage From Wallingford to Meriden/West Haven To Orange...Call Center- 3 Time Calling- until I got worth while help! From there on No Issues... Thank You Dave for the Extra Walk Thru- Greatly Appreciated
RONALD E | First ImpressionsSaving me money!!!
Alan O | First ImpressionsI had mice eat most of my times I had in my dresser all my drawers had mice feces all over some of my clothes were ruined. I had to wash everything I had in that storage.
Jennifer T | Overall ExperienceJust would have liked for the hours of the storage to be a little later instead of 7pm on weekdays, should make it for 9p… for people who work and need to grab something from storage. And on weekends til 8p.
Anika C | Overall ExperienceWhen i rented the space they gave me the wrong cubicle #2324 AN UPPER LEVEL THE CORRECT # WAS 1414 SO I LEFT MY STUFF IN THE AISLE UNTIL THE MORNING WHERE I STRAIGHTENED OUT THE CORRECT ROOM # SO I COULD LOAD MY STUFF IN A GROUND LEVEL CUBICLE
Robert S | First ImpressionsI really enjoyed the offer attached to the hired truck. Uhaul is simply the best. Thanks
THEOPHILUS A | Overall ExperienceI was trying to move my things from the U-Haul in Connecticut to the U-Haul in North Carolina and I ended up needing one extra day to exit the U-Haul in Connecticut and they had no way to work with me on that I tried to get a prorated rate. they wanted the full month and nothing else when I asked if I could just get until 10pm on my last day to have things out they said no I would be locked out of the unit at 7 PM that was not the case when I moved in there. I was for sure loading things at 10 pm. I could not understand if I would’ve been late on my payment I would not be locked out, but because I was requesting an extra day that I was willing to pay for they could not work with me. Well I’m back in NC and decided not to use uhaul and will not use them again for trucks either.
Sharon E | Overall ExperienceI want to thank Fred and Uhaul for standing behind me through this difficult situation. When mice decided to move in my storage unit I lost about 3/4 of my things. Everyone else tried to tell me Uhaul probably wouldn’t compensate me. But I carried faith with me. Uhaul is one company that still values customer service in a day where it is hard to find. It wasn’t easy for me to lose my high school year book or my children’s’ sentimental belongings but I was respected and felt valued. Thank you again Fred and Uhaul for doing what’s right! Godspeed
kristen l | Overall ExperienceThe young lady ( black woman)that works in your facility has a bad attitude, does not know how to treat customers, my 2 encounters with this person was the worst, get better help, was not in uniform, everyone else was, had on a sweatsuit not cute
Michael D | Overall ExperienceMice in the unit destroyed some of my property.
MARK S | Overall ExperienceExcellent storage company. Staff are extremely helpful and professional. Highly recommend!
Diane M | Overall ExperienceDaisy & staff are very helpful & professional.. Thanks for making my move a pleasant one..
Cherylbeth B | Overall ExperienceIt would be nice if there was an accessible dumpster so debris could be disposed if when the lockers are vacatd
john s | Overall ExperienceEthan was great to deal with. Very knowledgeable and helpful !!’ Hooked me up to 6 x12 trailer and later closed me out of storage unit. Just a real pleasure to work with !!!
DAVE S | Overall ExperienceI pre-paid a unit. I had 5 points of contact. No one left a message! My unit was given away. When I went there with my movers—my unit was inaccessible.
veronica h | First ImpressionsThe customer service was exceptional and the facility was very well organized and clean.
BELINDA P | First ImpressionsI am not sure how I received this notification. I did not rent or need the assistance of u-haul. Could just be a mistake in the number that was uses or a mishap with something else. My name is Ryan Walton and if you need to contact me at 203 5073676
Joceyln P | Overall ExperienceGreat staff very helpful and friendly.
FLORENCE D | Overall ExperiencePlace was clean and staff was nice but I was charged for an RV space instead of a storage unit and had to wait on supervisor to help/fix the problem
yesenia d | First ImpressionsStop f****** sending emails to my phone man
Benjamin R | Overall ExperienceVery helpful employees.
FLORENCE D | First ImpressionsFredrick and staff were awesome. He helped to accommodate a request due to two different individuals sharing the same unit with separate move-in and move-out dates. Highly recommend this facility.
Diane M | First ImpressionsExcellent customer service and seamless process
TAMALA J | First ImpressionsStaff was pleasant and very helpful- computers were giving them trouble but they immediately stepped up to make sure there was minimal inconvenience - thank you very much!
BARBARA H | First ImpressionsVERY NICE STAFF - MOVED FROM MILFORD TO ORANGE. LOCATION WAS GREAT !
MICHAEL G | Overall ExperienceBox was up to my standards
Michael D | Overall ExperienceNever had any issues with access to my storage unit and moving out was easy. Customer service was top notch.
SHARON C | Overall ExperienceFamily members moved things furniture's out Storage I was told that left four things in dump area that pay for be removed . I came five days later told this removed teo things out dump area , man call said give me until 5pm. Family return moved items could not get in entry card canceled out. That only complaint . Thank you I greatly been happy with services storage . Have blessed day. Alma Jones 2/2/21
Alma J | Overall ExperienceThe facility is spotless, the unit was spotless. I had to use the bathroom, very clean and well stocked. The directions to get in after-hours were not that clear, it took a few extra minutes for me to get into the building. But once inside, you could tell that this facility was well taken care of. The text I received when I booked the unit said there would be a lock waiting for me in the unit. There was no lock, luckily there was a Target nearby and I was able to purchase one. However, when I went to the office the next day to seek a refund for the lock, the person was unable to help me. She was very professional and took down my information. I was told to come back when a manager was available. The lock was less than $14. I would expect that employees can be empowered to make a $14 decision, especially since I had a receipt and the text stating a lock would be in the unit. I have not had a chance to go back to the office, so I am still out my money. I provided my cell number, no call back. That is why I am rating this just average. Frank Ficaro 203-556-4792
Frank F | Online Move Insome staff have a bad attitude. i got a call last week saying my account wasn't closed out though i gave the building key and my lock key last month. it's not my fault if it was lost. this place needs to be more professional, desperately. and it's impossible to get through the phone for anything.
justin M | Overall ExperienceJoe Carlino is the best!
Matthew H | First ImpressionsVery helpful and nice personnel.
Max D | First ImpressionsMy experience was pleasant and the staff was polite and helpful.
john w | First ImpressionsGreat experience- clean and well maintained. A shout out to Joe C. who helped me out a couple of times- thanks Joe!
Timothy G | Overall ExperienceMr.Frederick was very helpful .i love the way he went beyond to give us the customer service ever. You rock sir I'm forever thankful. Thx do much
Carmen M | Overall ExperienceStaff was VERY nice & friendly had great customer service skills I was able to come in with my reservation and get exactly what I needed for my move did not have to wait long because staff worked TOGETHER as a team I strongly recommend coming here if your in need to move.
Princess H | First ImpressionsManager and staff were respectful and helpful. They only improvement I would note is provide information verbally or on small flyer with hours storage bin is open. Found out later same as store hours. I was also unaware that store bought lock was required. I also was not informed that card has to be swipe in and out each time bin door opened or alarm goes off. A safety concern is patrons did not wear masks in shared hallways. Need signage to remind customers to wear a mask. Overall I had a good experience.
susan w | Overall ExperienceThe staff I dealt with were extremely kind. The shift lead was an incredibly kind, social and professional person. He took care very good care of me. As soon as I walked in, you knew why he lead team.
Richard G | First ImpressionsFred is fantastic. Bring him back when is is healed. Richard is crazy. Attitude and disrespectful. He has no idea what Customer service is or patience. Not only should he Not be a manager but Not in Customer service. Listen to the recordings. Thank you.
Ernie P | Overall ExperienceEveryone who works at U-Haul Orange Ct on the Post Road are amazing. They are friendly and help out whenever they can. I highly recommend them!
Jessica M | Overall ExperienceDuring busy hours service could take a while due to the volume.
Paul H | Overall ExperienceExcellent friendly service thank you!
Frank C | First ImpressionsGreat service.
Laura P | First ImpressionsFred and his team are excellent.
John I | Overall ExperienceExcellent
Barbara J | Overall ExperienceVery good
Barbara J | First ImpressionsFred the manager is outstanding! His response is quick and efficient. He is always professional keeping the customer needs first. Thank you Fred. Ernie Parent
Ernie P | First ImpressionsRich, Seamus and the staff were all a pleasure to work with, and very helpful during a difficult time for me. They made the experience a pleasure, from storage to trailer and vehicle rental, pros all!
Paul E | Overall ExperienceLove this uhaul hopefully soon we shall be back when it is time
James M | Overall ExperienceMore service help when three or more people in line would be great thank you
Sue M | Overall ExperienceGreat service - Friendly Helpful staff - Just want I need at A great price!!! Thank You U-Haul!!!
David B | First ImpressionsThey charged me extra 50$ for no reason.
SANDEEP R | First ImpressionsThe 2 people who helped me were professional and thorough. Very pleasant- a great asset to your team. Thank you!
Timothy G | First ImpressionsYou are running your company brilliantly. Thank you.
Seth C | First ImpressionsThe girl that took care me is super nice and very helpfull LOve It She should earn a raise Thanks
jose m | Overall ExperienceVery professional Thank You
Paul L | First ImpressionsWe arrived on several occasions to bring new in/remove old items from and was frustrated to find all loading bays occupied by unused trucks/trailers. That should be parked elsewhere.
IVY K | Overall ExperienceYoung woman at the counter was courteous and explained everything. Very friendly, especially from to a mom whom just got back from a 14 hour drive back from a college campus!
kelly b | First ImpressionsThis facility is excellent! Staff is always very friendly & helpful. Trucks always available & in great condition. Manager Fred Johnson is a great guy. Treats people with decency. He is a true asset!
Brad F | Overall ExperienceVery positive experience
David O | First ImpressionsMy only issue with my storage unit was having to go up and down the steps with big furniture.
Wannona C | Overall ExperienceAll in all the facility was fine. My only two negatives were, the floors were a little bumpy and sometimes things would vibrate off the cart and computer glitches
Rob S | Overall ExperienceVery friendly and helpful staff in Orange.
Carey M | Overall ExperienceVery nice and well trained staff
Shirley N | Overall ExperienceMy overall experience was very positive. The staff at the Orange CT outlet were extremely helpful and courteous through my entire transaction and when vacating my storage unit.
thomas t | Overall Experiencenot enough room here to write what I want.
Briana F | Overall ExperienceThank you for your help
maria n | Overall ExperienceNone at this time
angela m | Overall ExperienceToo expensive
ANGELA F | Overall ExperienceI was not happy with the service I received and will not refer UHAUL to anyone. They sold all of my belongings without notifying me. My lawyer and I are working on sueing UHaul for that.
kadena r | Overall ExperienceGood service
Enrique E | Overall ExperienceTill this day they want to charge me the monthly pay when i left the facility way before my month was due, called to fix it and nothing have got done !
jilliane a | Overall Experience