Customer Reviews for U-Haul Moving & Storage of Ontario

7,420 reviews

831 E Holt Bl   Ontario, CA 91761
(Btwn Grove & Euclid)

(909) 986-6628

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(909) 986-6628

831 E Holt Bl
Ontario, CA 91761
(Btwn Grove & Euclid)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I rented a 20' trick from another location. I guess the truck was never returned. So when I went to pick it up they did not have it. I never received a call from UHaul telling me that the truck was not available. They did not have any trucks for me to take one way so I had to rent another smaller one at a different location. Once we got there everything went well and we were on our way. It just was a waste of about an hour and half of time to get it all figured out.

Tammy Velasquez 
Rating:
5.0

Customer did not leave a comment.

Alexis AYALA 
Rating:
5.0

Very professional, fast and friendly

Adriana Grider 
Rating:
5.0

Customer did not leave a comment.

Sarah Jackson 
Rating:
5.0

Customer did not leave a comment.

Tracy Cortes 
Rating:
5.0

NA

Monique Tennessee 
Rating:
4.0

Customer did not leave a comment.

Carlos Magaña 
Rating:
5.0

Everything was amazing, quick, easy and fast. Thank you

david rodriguez 
Rating:
5.0

Customer did not leave a comment.

Ryan Knoepfel 
Rating:
4.0

Customer did not leave a comment.

CARLOS MAGANA 
Rating:
5.0

Customer did not leave a comment.

Aamir Raza 
Rating:
5.0

Customer did not leave a comment.

Xyruz Dayag 
Rating:
5.0

Customer did not leave a comment.

DENO PRICE 
Rating:
2.0

Stop adding miles and lowering the fuel meter line to gain financial freedom.

Jose Quevedo 
Rating:
5.0

Friendly, fast and super convenient. This was my best uhual experience.

Tiffiany Fontenot 
Rating:
4.0

Customer did not leave a comment.

israel hernandez 
Rating:
5.0

Customer did not leave a comment.

Richard Sanchez 
Rating:
5.0

Nothing! The gentlemen at this location were patient and helpful. Will work with them again.

Shon Campbell 
Rating:
4.0

Customer did not leave a comment.

Nakia Lassiter  |  First Impressions 
Rating:
5.0

Excellent customer service.

BRANDI HAUN 
Rating:
1.0

Customer did not leave a comment.

MARIO CRUZ 
Rating:
4.0

My only negative response was I made an appointment to pick up the trailer at a location and was redirected to this location. More of a corporate issue then local U-Haul.

Blanca Pasos 
Rating:
3.0

The truck was clean, but I received it whithout gasoline. I lost time going to the gas station.

David Tovar 
Rating:
5.0

Customer did not leave a comment.

Martin Serrano 
Rating:
4.0

The Upstairs units weren’t it. It’s really difficult moving stuff using a ladder.

Ernst Casseus  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gabriel Ruiz 
Rating:
4.0

Customer did not leave a comment.

Alfredo Aguirre 
Rating:
5.0

Customer did not leave a comment.

Luzviminda Dumaual 
Rating:
5.0

Customer did not leave a comment.

VERONICA RAMIREZ 
Rating:
5.0

Uhaul was Quick and I was able to drop off and finish within a few minutes. Thank you

OANH Duong 
Rating:
5.0

Customer did not leave a comment.

Nick Reyes 
Rating:
5.0

We were relocated from a different distribution site and had a horrible time there. When we arrived, we were helped right away and were out the door with keys and all of the equipment we needed. Great experience.

Thomas Stivers 
Rating:
2.0

Me hicieron devolver el vehículo a la misma localidad y yo la había rentado para devolver en otra ciudad

Adriana Andrade 
Rating:
5.0

Customer did not leave a comment.

eric lopez 
Rating:
5.0

Customer did not leave a comment.

EDUARDO CEDILLO 
Rating:
5.0

All The Staff Are Very Friendly And All The Equipment Is Always Clean And Well Maintained…

MANUEL OCAMPO 
Rating:
3.0

Customer did not leave a comment.

Michael Anderson 
Rating:
5.0

Thanks a lot

Artur Iusupov 
Rating:
3.0

Customer service needs improvement. Cashier made no effort to greet me upon entering. Walked up to counter and still nothing. Was given verbal directions to where the truck could be found but made no effort to point out on map or point in the direction in which he was referring to. Return attendant made no effort to assist in return. Eye contact was made but attendant ignored me and proceeded to his duties.

britney swope 
Rating:
5.0

All of the workers were great at customer service and extremely knowledgeable.

MARIO ALVAREZ 
Rating:
5.0

Very professional and kind.

Camille Corlew 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN SEGOVIA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cecilia Martinez 
Rating:
3.0

You guys need more employees. Took 1 1/2 hours to clear the drop off. Just two people working.

Jose Pontifes 
Rating:
5.0

Good

Hugo Mendoza 
Rating:
2.0

Guy in the front desk was in a bad mood due to being a long line of customers. Yet he was extremely slow and gave me and two other customers attitude. This was my first time ever renting a u haul and he made it such a bad experience. If you don’t like your job then why are you there taking it out on customers.

Ricardo Pedroza 
Rating:
4.0

Customer did not leave a comment.

burt smith 
Rating:
5.0

The gentleman at the counter was kind,cordial & professional. Thank you!

Daryl Thompson 
Rating:
5.0

Customer did not leave a comment.

Sonia Tenorio 
Rating:
5.0

Customer did not leave a comment.

Michael Anderson 
Rating:
5.0

Customer did not leave a comment.

CRISANTO RUIZGAMBOA 
Rating:
5.0

Close to as about good as you can get these days. Guys were great in and out fast.

GARY TREADWAY 
Rating:
4.0

I choose this location every time.

Jamella Hardy 
Rating:
5.0

Customer did not leave a comment.

Anthony Baro 
Rating:
5.0

Customer did not leave a comment.

RICARDO DE LA TORRE 
Rating:
5.0

Customer did not leave a comment.

Gabriela Cervantes 
Rating:
5.0

Customer did not leave a comment.

Danny Gonzalez 
Rating:
5.0

Everyone was super nice and helpful. Made the experience very enjoyable!

Carmen Zamarripa 
Rating:
5.0

Staff was friendly and professional. Maintained composure with customers and each other even though it was a long line. Very easy to use phone app and no problem checking in.

Judy Hom 
Rating:
4.0

Customer did not leave a comment.

Senna Motto 
Rating:
3.0

Customer did not leave a comment.

Alton McKeaver 
Rating:
5.0

Customer did not leave a comment.

Guadalupe Ruiz 
Rating:
5.0

Renting and returning equipment was the easiest and most simple ever.

Alan Valadez 
Rating:
3.0

It would be helpful to let customers know the mileage restrictions when they pick up their rental trucks, and also include the mileage difference when pickup locations are changed.

MARISA ORSER 
Rating:
3.0

I DID NOT RENT A UHAUL! I LIVE IN CALIFORNIA! WHAT IS THIS ABOUT?!

sara larsen 
Rating:
5.0

Great customer service.

ANDREA HERNANDEZ 
Rating:
5.0

This location was great . Abel was great to deal with

Albert Dieva 
Rating:
4.0

Customer did not leave a comment.

Jermaine Matthew  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yosmar Hubbe 
Rating:
5.0

Great service and awesome Reps. Best company to rent from ever!

Pedro Quintanilla 
Rating:
1.0

Worst experience with uhaul that I’ve ever had. Reserved a refrigerator dolly and there was not one at the location. The guy at the store acted like he didn’t care and it wasn’t his problem. Had to drive to pick one up and it set me back 2 hours. Also he said the fuel was at 3/4 and it was at 1/2. I was told to return the van at 1/2 tank. Then when I returned it I was charged for not returning it at 3/4. All around it was a horrible experience and made me question if I will ever use uhaul in the future

Jonathan Granaada 
Rating:
3.0

Customer did not leave a comment.

Evan Zelien 
Rating:
5.0

Customer did not leave a comment.

Joel Butzlaff 
Rating:
5.0

Customer did not leave a comment.

Lupe Sanchez 
Rating:
4.0

Customer did not leave a comment.

Wendi Cate 
Rating:
5.0

Customer did not leave a comment.

Jose Luis Zavala 
Rating:
5.0

Customer did not leave a comment.

Shelly Lin 
Rating:
5.0

Customer did not leave a comment.

STEVEN WEST 
Rating:
3.0

Check in was extremely slow even though we had a reservation. Walk-in was being helped first & long line of reservations w/only 1 person working the desk.

adam greven 
Rating:
5.0

Customer did not leave a comment.

Janet Betton 
Rating:
5.0

Customer did not leave a comment.

RUBEN PAT 
Rating:
1.0

Uhaul please do what you say your going to do. The people were rude The equipment wasn't ready

David Hernandez 
Rating:
5.0

Customer did not leave a comment.

Steven Barela 
Rating:
5.0

I tried the online service when I went to pick up truck but it didn't let me it kept taking me to the beginning. Good thing your customer service gentleman, who I also made reservation with was there and he did it on the computer. I think you need to work on that site or just get rid of it. By the way the Gentleman was very professional and helpful. When I brought it back , different gentleman but not as good as the other gentleman. I wish I had his name but he's the one that made reservation and set me up to pick up truck hopefully his name is on that.

ROSALINDA ESPINOZA 
Rating:
4.0

Customer did not leave a comment.

Willard Hall 
Rating:
5.0

Need more help at the counter. For some people the wait time in line was quite long.

Jose Garcia 
Rating:
4.0

Customer did not leave a comment.

Armondo Lopez 
Rating:
5.0

Everything was perfect. Thank you

martin white 
Rating:
5.0

Customer did not leave a comment.

Jerome Alona 
Rating:
5.0

Customer did not leave a comment.

oscar corella 
Rating:
5.0

😉

Johanna Montenegro 
Rating:
5.0

Great overall service and very helpful staff.

Duleep Sanjaya Amarasinghe 
Rating:
5.0

No improvement necessary. They are dedicated employees who made my job easier!

jack nelson 
Rating:
1.0

Back fence was broken. Employees were rude and didn’t want to work!

Carlos Cardenas 
Rating:
5.0

Customer did not leave a comment.

Tyrone Jeffries 
Rating:
5.0

Customer did not leave a comment.

Kyle Hassett 
Rating:
4.0

Have more help when checking out. I waited over 20 minutes for a helper and they still did not come so I did self check out for dropping off my rental. Also when I went to pick up my truck the back of the truck was already open with no dolly which I paid for.

REGINA PRATER 
Rating:
5.0

Customer did not leave a comment.

William Ilyas 
Rating:
5.0

OUTSTANDING

anthony mitchel 
Rating:
5.0

Customer did not leave a comment.

yolanda Castro 
Rating:
5.0

Customer did not leave a comment.

Mark Sousa 
Rating:
5.0

Customer did not leave a comment.

MELLISA MARTINEZ  |  Overall Experience 
Rating:
5.0

👍

Roberto Hernandez 
Rating:
1.0

I had my storage for a couple years and then they decide to take the hallway away without a notice and still expected me to pay full price for the major inconvenience

jesus ocegueda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ismael Ballin 
Rating:
5.0

Our rep was amazing and such great customer service

Artimisha Curl 
Rating:
1.0

The concept of upstairs without reasonable access was not clear. I did not ever move into this storage but when I used the code to access the facility it considered me moved in although I was never actually in the loft.

Christen Zalba  |  Online Move In 
Rating:
1.0

Nothing but homeless ppl inside that shouldn’t be there as well as the employees were rude and smoking inside the building

GABRIEL CANTERO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUBRIEANA CURRY  |  First Impressions 
Rating:
5.0

The only thing you might want to consider at some time is having a different code for the door access than you have for check-in/check-out, so I could check in and give the door code to my moving helpers while still keeping my personal check-in code private. That way, nobody but me can check-in (and you can't open the door without checking in first, so that feels like it would be more secure). Just a thought; very happy with the service, the cost is reasonable, and location is convenient. Thank you!

Scott Clark  |  Online Move In 
Rating:
5.0

Abel and Nehemiah are excellent managers and deserve a raise or promotion or both. They go above and beyond their duties and should be commended for it

Amy Hartley  |  Overall Experience 
Rating:
5.0

The staff has been very helpful and friendly so far. Would recommend to others.

Crystal Ordorica  |  First Impressions 
Rating:
3.0

The only thing I didn't like it the no elevator or ramp to the upper level. Kinda inconvenient I'd you have a lot of stuff or heavy stuff.

Anthony Gilham  |  Overall Experience 
Rating:
4.0

Due to unforeseen circumstances, the facility had to change access to our unit. It was not feasible for my husband and I to access our unit using portable stairs. Over the last 2 years, the access hours changed which was difficult for us with working schedules. We did have to remove our storage items in an expedited manner due to the facility needing to make changes by a specific date. Abel was very accommodating and provided very good customer service.

Toni Gerwitz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN OTERO  |  Overall Experience 
Rating:
5.0

The only negative thing I have to say is, some folks would let others in without the card, I bumped into a homeless woman using the restroom while going to my unit!

GRACE MUNOZ  |  Overall Experience 
Rating:
5.0

Cool Management cool workers and your facility is cool

Willie Givens  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trina Smith  |  Online Move In 
Rating:
4.0

My experience with 4 contact, quoted less than what it cost. If it weren't forgr Anel, o would never use Uhaul again

Linda Martinez  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

APRIL KILBOURNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara Kruzan  |  Online Move In 
Rating:
5.0

The staff is very amicable, respectful, and willing to help you.

CARLOS ORTEGA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY SLATER  |  Overall Experience 
Rating:
5.0

Abel was great and worked with me . Thank u

VICKI WILLIAMS-ANAYA  |  Overall Experience 
Rating:
5.0

Don’t know his name but the person that work Wednesday night was awesome he let me unload my trailer after it was time to close thank you again to that manager or employee he closed at 730 pm to help me out very grateful to him for that

DAVID ESQUIVEL  |  First Impressions 
Rating:
5.0

Amos was very helpful with locating us a storage unit and checking in our one way rental trailer .

SCOTT FREEBAIRN  |  First Impressions 
Rating:
1.0

I rented the storage unit over a year and a half and I was having issues with my unit water leaking from the ceiling my Chrome pieces to my lowrider bikes being damaged by water being in my unit leaking from the roof I have put in a complaint and never received a call back or anything so I relocated my stuff out of the unit because no one got back to me at all bad customer service.

Lori Perez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Perez  |  First Impressions 
Rating:
5.0

Hello, I'm terrible with remembering names but I think that it was Amos. He went beyond being a Great employee for your company. He got me exactly what I needed and at a decent price I would like to thank him again and keep that employee. Dennis.

dennis slagle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNY ESPARZA  |  First Impressions 
Rating:
5.0

Cool cool

Willie Givens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA LOPEZ  |  First Impressions 
Rating:
5.0

Great Service!!!

ALISHIA MORRIS  |  Overall Experience 
Rating:
1.0

No lack of communication with this location and customer service. I was told one thing when I got to the location. It was something different so unsatisfied as a customer who’s been using your services for years very unprofessional..lack of communication with this location and customer service. I was told one thing when I got to the location. It was something different so unsatisfied as a customer who’s been using your services for years very unprofessional.

Paradise Santifer  |  Online Move In 
Rating:
5.0

Abel was very helpful

GRACE MUNOZ  |  First Impressions 
Rating:
5.0

I truly appreciate all the managers and employees at this facility, they gave exceptional service at this particular facility. They were very helpful, understanding, and patient. I have had my items in storage for years and always felt my items were safe. Thanks, you to all the staff, I truly appreciated you!!!

Latrice Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAVEN LONDO  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

HALEY FORCADE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jerome Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gus Barrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gus Barrera  |  First Impressions 
Rating:
1.0

Online move in stated that the lock for the storage door would be inside my unit and that the extended storage hours were until 10pm. The first time I arrived, my storage unit was already locked and there was no key to access the inside. It was around 8pm and no one was working. We had already unloaded everything and had to reload back into our truck. We showed up the next day, got my lock that apparently an associate has to give us (NOT what it stated online) and they needed to take the other lock off my unit. On Christmas Day I needed to access the storage so I spoke with a uhaul rep through chat who stated that if the location has after hours then I would be able to get into my unit. I show up that evening and of course the doors won’t open. Another wasted trip and inaccurate information. I come back a couple days later around 8pm and yet again the storage entry doors won’t open! It takes 30 minutes from my place to get to this uhaul storage location. As I’m about to turn around someone walks out of an office and tells us there aren’t extended storage hours even though it states so online. He told us to come back at 7am the next morning. The ONLY reason I chose this location was due to the “extended hours” that apparently don’t exist. I don’t know if this is a widespread issue or just this location but I’ve wasted SO much time going back and forth to this place and have been given wildly false information several times. Horrible experience so far.

Megan Garvin  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jorge VALENCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINA COURTNEY  |  Overall Experience 
Rating:
5.0

The best U-Hual experience ever thanks

Willie Eric Givens  |  Overall Experience 
Rating:
5.0

Only complaints would be bigger units or cheaper prices and elevators

Brandi Falcon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corrinna Carabajal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joshua jeffers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rene Heath  |  First Impressions 
Rating:
5.0

Had my household belongings including furniture, clothing, and mattress stored for almost 2 years. Everything was still in good shape when we finally found a house and moved out of storage.

John DeAngelo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Vasquez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori McKee  |  Overall Experience 
Rating:
5.0

I want to thank you for giving me a chance to get my stuff because I was behind so thank you again

Cynthia Clayton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Vasquez  |  First Impressions 
Rating:
3.0

Top storage unit sucks. Couldn't not get everything g up the ladder. The employee were very helpful.

SABREANA JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eric millan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eddy Rivera  |  Overall Experience 
Rating:
5.0

Employees were Very helpful , great customer service.

KIMBERLY MCDONALD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia Zaragoza  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LEZAR RODRIGUEZ  |  Overall Experience 
Rating:
3.0

The storage units were terrible to access there is no parking to unload everything about this was disappointing and frustrating

Dejai Spanne  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JENNIFER MOHLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Brown  |  Overall Experience 
Rating:
5.0

I would like to say Thank you to all staff member at uhaul location 831 E Holt Blvd ontario ca 91761. They had made my life much easier.

hai duong nguyen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY MCDONALD  |  First Impressions 
Rating:
5.0

Friendly staff. Great price.

Julie Lindenberg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugenia Robles  |  Overall Experience 
Rating:
5.0

There was a hole on the right hand wall in my storage #2122 which I informed your staff on the premises. He informed me to call and let them know

GABRIELA GUEVARA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugenia Robles  |  First Impressions 
Rating:
5.0

Manager was cool.

JESUS YEPEZ  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jermaine Jones  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Rogelio Pedraza  |  Overall Experience 
Rating:
5.0

Staff were awesome specially Eris and Dinis! The call center completely screwed me and reserved a unit that was already taken. Had to drive to a completely different city twice to get a storage unit. This caused me to use up alot of the gas I just put in to return the vehicle. Good thing the general managers are awesome cause this review couldve gone south if it wasnt for them.

Justin mejia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenna Price  |  Overall Experience 
Rating:
3.0

The storage facility is not set up to accommodate convenient loading and unloading of items stored

Sherrie Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Brown  |  First Impressions 
Rating:
3.0

Les daría un comentario de superior pero las áreas de desembarco y embarque no son suficientes (solamente 2 áreas) y los carritos para llevar las mudanzas no son suficientes ni tampoco cómodos 1 flat y 2 con barandas que no permiten transportar cajas ni bolsas

Jose Alvarez  |  Overall Experience 
Rating:
5.0

This was my 2nd time renting a storage unit from U-Haul. I have experience nothing but positive. The staff is friendly, the location is always clean, and most importantly my belongings were safe. My only complaint is that there is no elevator, and I had to load, unload, carry my things up the stairs, load and unload again. I knew what I was getting my self in to when I rented the unit. I was very happy with my over all experience with your location, and staff members. ⭐⭐⭐⭐⭐😉👍

Raul Venegas  |  Overall Experience 
Rating:
5.0

Parking lot is poorly lit for accessing my unit after office hours. Lots of homeless lingering in the lot and NEXT to the door to the storage area… I felt unsafe. Staff are super friendly and very helpful though

tyler onorato  |  Overall Experience 
Rating:
5.0

Staff was amazing

kyle carey  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andy Hernandez  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Griselda Reyes  |  Overall Experience 
Rating:
4.0

There was a lot of people when I arrived, they were very friendly. The building might be old but glad they had affordable prices on the storage units.

Cesar Astudillo  |  First Impressions 
Rating:
4.0

Eric was so helpful, friendly, and nice. The unit was a bit too small for me so I had to get rid of a lot of things.

Deborah Moire  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannell Sherman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn Brooks  |  Overall Experience 
Rating:
5.0

The weekend team here at this location has always been extremely helpful every visit, and every time I needed helped with something. I will continue to go to this uhaul location because the excellent customer service they provide.

Sarah Pacheco  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUAN VASQUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rocio Hernandez  |  Overall Experience 
Rating:
3.0

Inside walls of storage units are made of 1/2" drywall which in some places had come loose allowing someone to reach into the unit next door. If you wanted to you could simply push through the wall. Not at all secure!

Bob Mattox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugenia Robles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaela coleman  |  Overall Experience 
Rating:
5.0

I'm deeply grateful for your help and service. I'm grateful for the efforts taken to create an environment that allows us ALL to have a place to store our treasures and valuables. Thank you! Happy holidays May your business and family success be blessed beyond measure 🙏

NGOZI AKOSIA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN AVERILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shavina Yepez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVIN ZSARKO  |  First Impressions 
Rating:
5.0

The manager at this location was very helpful and a very nice person who took time to serve and help customers with respect. Re storages: Cost was high, and indoor units tend to be smaller and difficult to load and unload.

Portia Stewart  |  Overall Experience 
Rating:
3.0

They tried to charge me for an extra month after I moved out five days early. Actual move out was July 10, 2020... The charge was July 15... I don't think it was intentional, they apparently did not check the unit.

Marie Legere  |  Overall Experience 
Rating:
3.0

Good cpol place

Kylyn Satcher  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael Pacheco  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Evelyn Azpeitia  |  Overall Experience 
Rating:
5.0

Everyone was very helpful here. Daniel really helped me out when I first arrived at the storage site. Even though he was busy, he was still was able to help me get my truck checked in. Thank you Daniel and thank you to the other gentlemen that helped also. Appreciate everything they do there.

JAMILL FENNELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyiera Holmes  |  Overall Experience 
Rating:
5.0

The staff were very friendly and helpful. They are very welcoming individuals. My service there was more than satisfied.

Kyiera Holmes  |  First Impressions 
Rating:
1.0

Abel Hernandez was very rude

Monica Ross  |  Overall Experience 
Rating:
1.0

Abel Hernandez was very respectful and rude

Monica Ross  |  First Impressions 
Rating:
3.0

Service was excellent! Facility might need to be updated

long bui  |  Overall Experience 
Rating:
5.0

I love uhaul easy and convinenant

GINA ROBLES  |  Overall Experience 
Rating:
5.0

What can I really say? Renting that unit at u-hula is everything I thought it would be. My life is now complete. The guy that rang me up and showed me my unit was very professional and courteous.

Steven Gray  |  First Impressions 
Rating:
5.0

Service was excellent!

long bui  |  First Impressions 
Rating:
5.0

great costumer service

GINA ROBLES  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful

Arthur Ramirez  |  Overall Experience 
Rating:
5.0

Great team at U-Haul Ontario, CA location. I want to thank the Manager in particular for his incredible assistance in receiving the return truck and car carrier and in providing temp storage space.

Steven Savonen  |  First Impressions 
Rating:
5.0

friendly and helpful

Aaron Terry  |  Overall Experience 
Rating:
5.0

Michael was very helpful and assisted me with all my needs. Great customer service

Walter Correa  |  Overall Experience 
Rating:
5.0

The staff is really friendly they help you with everything there’s storage unit is very clean and spacious would recommend it also affordable

fifita Naulu  |  First Impressions 
Rating:
5.0

Very helpful, knowledgeable, honest and direct.

Kevin WILSON  |  First Impressions 
Rating:
5.0

We just loved our time there Scooter or Craig I don't remember the name... helped with always a smile.

karesh desiree fleming  |  First Impressions 
Rating:
5.0

Thank you!

CHRISTINA STUART  |  Overall Experience 
Rating:
1.0

We’ve had the same storages for over 18 years, & we were’nt treated well worse over the past year. Raising the price twice in one year & disrespectful peps I will be posting how UHaul treats customers

RUSSELL JONES  |  Overall Experience 
Rating:
1.0

This place evicted me without a letter and im very unhappu for that

Teresa becerra  |  Overall Experience 
Rating:
5.0

Excellent Service

GINA ROBLES  |  Overall Experience 
Rating:
5.0

The entire staff was AWESOME!!!!!!!!!!!!!! They made me feel like familia, yet were very professional. Thank you Ontario U-Haul & Storage for EXCELLENT SERVICE and going ABOVE AND BEYOND!!!!!!!

POLITA CAMPANERIS  |  Overall Experience 
Rating:
5.0

Had some of my most prized possessions stored at Uhaul and I never had a doubt of their safety. I’m grateful for the 2.5 years of affordability, safety, cleanliness, and friendly, helpful staff.

Robert Valencia  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful!

Crystal Galvan  |  First Impressions 
Rating:
4.0

The u haul consultant was cooperative.

cyril onoja  |  Overall Experience 
Rating:
3.0

She was fine but your customer service when calling in is horrific! Lied to twice n ended up having to pay 33.00 for 1/4 tank of gas! NEVER will I use u again and I will alert others!!

sonja reavis  |  Reservation 
Rating:
4.0

N/A

Collette Williamson  |  Reservation 
Rating:
1.0

I was promised a call back by the area gm on Monday 10/1 and I still haven’t received it. I paid for a service and did not receive it. I will be selecting fraud on the uhaul charge for my credit card.

Keith Langdon  |  Overall Experience 
Rating:
5.0

Received items from my pod with ease. Pod was put away overnight for safety.

Samantha Nekola  |  Overall Experience 
Rating:
2.0

The unit I requested or reserved is not available yet!

Berner Gonzalez  |  Reservation 
Rating:
5.0

Angel Navarro was the kindest, wonderful customer rep I've probably ever dealt with. He was great!

palvinder jagait  |  Overall Experience 
Rating:
5.0

M

Athena Gove  |  Reservation 
Rating:
4.0

There was an issue with our UBox being able to be transported, but they were nice and worked with us to find a different solution so our move was not too delayed.

Andrea Kottlowski  |  Overall Experience 
Rating:
1.0

The facility said that they had an elevator to the upper units,both on website and on the building outside.It doesn't.The manager lied straight to me saying there was 24hr access to the unit.Yes lied.

Daniel Wheeler  |  Overall Experience 
Rating:
1.0

Still waiting for my call back from a manager 1 week late

Shannon Kane  |  Overall Experience 
Rating:
5.0

Keep up the good work

Tom Barron  |  Overall Experience 
No reviews have been submitted for this location.

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