Customer Reviews for U-Haul Moving & Storage of Old Town Yuma

5,190 reviews

1402 S 3rd Ave   Yuma, AZ 85364
(N Of 16 St)

(928) 782-5111

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(928) 782-5111

1402 S 3rd Ave
Yuma, AZ 85364
(N Of 16 St)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

1. Hire friendly staff to help customers. 1a. Have a call center employment prerequisite of IQ level at least average. 1b. End over reliance on automation at the expense of customer service. *The third employee I encountered, Joseph, did a good job 2. Train staff in customer service ** If it weren’t for the customer service of Chris at the Phoenix, Shadow Mtn branch, I would never have used U-Haul again

Andy Mcmahon 
Rating:
5.0

Awesome customer service tech. Walked me through every step.

Angel Haros 
Rating:
2.0

I have not received a final invoice showing the final amount that was charged to my card. This seems to be a recurring theme with Uhaul. I get the email with the original amount estimated but have to request a final invoice showing what the actual billing was.

James Morse 
Rating:
5.0

Mgr hooked up trlr. Left the power cable too short. Lucky I notice and avoid wrecking it. Trlr was very good. Pulled easy and straight. I’m happy.

Don Rudzcki 
Rating:
4.0

Customer did not leave a comment.

Steven Stinson 
Rating:
5.0

Customer did not leave a comment.

Cristian Jimenez 
Rating:
2.0

Still have yet to receive my refund the next day. Very annoyed.

Clarence Burks 
Rating:
5.0

I would have like a model with the swing out back doors but the rollup was ok.

Deborah Trout 
Rating:
5.0

The General Manager, Alfonso Garcia, was extremely helpful. He gave detailed instructions and helped me in every portion of the transaction.

JAMES Ferman 
Rating:
4.0

Give them a bigger lot or open up a second location to reduce the clutter of equipment and vehicles

PATRICK SOTO 
Rating:
4.0

The young man outside was very busy but got us taken care quickly.

Melinda Taylor 
Rating:
5.0

Thanks, equipment return kid was awesome too

Jeffrey Hubert 
Rating:
5.0

Customer did not leave a comment.

LAUREN JOHNSON 
Rating:
5.0

The return was extremely easy and quick .

odir morales 
Rating:
5.0

Customer did not leave a comment.

Rendall GAEDE 
Rating:
5.0

Customer did not leave a comment.

rigoberto Renteria 
Rating:
5.0

Very friendly and helpful staff. They guided me through the rental process and answered all my questions. Well done!

Michael Ball 
Rating:
4.0

I was expecting my change from the deposit before getting this review questionnaire.

Fredie Miller 
Rating:
5.0

Customer did not leave a comment.

Douglas Steed 
Rating:
4.0

Customer did not leave a comment.

shombe willson 
Rating:
3.0

Your manger was very short with his answers and rude. He had no personality was very frustrated.

Pedro Sapolveda 
Rating:
5.0

Friendly and installation of hitch was done in a timely fashion.

Joseph Kurpius 
Rating:
5.0

Customer did not leave a comment.

Rene Martinez 
Rating:
5.0

Customer did not leave a comment.

Aldo Lemus 
Rating:
5.0

Customer did not leave a comment.

Dawn Gaede 
Rating:
4.0

Customer did not leave a comment.

Scott Zaehler 
Rating:
4.0

More staff for mornings would be great. Or separating customers with reservations from customers who are starting fresh so those who took the time to reserve their rental can be processed immediately instead of having to wait for others. The person who took my reservation in person needs training in customer service. He didn't seem to be interested in my business and asked the same questions 2-3 times instead of paying attention. The person who attended to me when I picked up my rental was good and prompt. The person who prepared my equipment was also the one who received my return. He was excellent. The price was reasonable. The equipment was great and did the job perfectly. The location was central, but you need more room. Overall, a good experience.

Jose Delavara 
Rating:
5.0

Customer did not leave a comment.

JOSEPH FLETCHER 
Rating:
5.0

Customer did not leave a comment.

CARLOS JONES 
Rating:
5.0

Customer did not leave a comment.

Juan Paredes 
Rating:
5.0

Customer did not leave a comment.

rodney hasty 
Rating:
5.0

Easy, flexible, friendly.

Miguel Contreras 
Rating:
5.0

Customer did not leave a comment.

Jonathan Dodd 
Rating:
5.0

Customer did not leave a comment.

Duane Bluhm 
Rating:
5.0

Customer did not leave a comment.

Troy Braxton 
Rating:
5.0

Very good service

Alberto Espitia 
Rating:
5.0

Customer did not leave a comment.

Gregory Lay 
Rating:
4.0

Customer did not leave a comment.

Gregory Kay 
Rating:
5.0

Customer did not leave a comment.

DAVE RODGERS 
Rating:
1.0

If you have multiple reservations for a day and time might wanna have more than 1 person working, also might wanna make sure your app is working at night to check out and while your at it make sure there is enough room where your supposed to return the trucks so you can leave it where your supposed too. Ive moved and used uhaul in the last 20 years at least 15 times this was hands down the worst experience and makes me not want to ever use yall again.

Laura Rodriguez 
Rating:
5.0

Thank you for the great costumer service

Ana Rodriguez 
Rating:
5.0

Great customer service. Trailer was ready for pickup at allotted time. Just great all around great service from pickup to drop off. Keep up the good work.

Peter Brady 
Rating:
5.0

Text the customer the following day to see if your equipment is working properly.....great store Manger has excellent customer service...

Gonzalo Galaviz 
Rating:
5.0

Customer did not leave a comment.

Adrianna Lewis 
Rating:
5.0

Was quick and efficient return.

Curtis Santino 
Rating:
5.0

Everything was great. Yuma to Idaho the trip was long but our 15’ truck was a trooper. Thank you

derrel Taylor 
Rating:
5.0

Customer did not leave a comment.

Rx Positive 
Rating:
5.0

Customer did not leave a comment.

Kenneth Brown 
Rating:
5.0

All service employees were very professional, knowledgeable, and courteous.

ERNEST HUGH 
Rating:
5.0

Great drop off experience

william olivieri 
Rating:
5.0

N/A. I informed the manager of the issue I discovered. Duely noted.

Jeffery Trujillo 
Rating:
3.0

Customer did not leave a comment.

Jeff Harper 
Rating:
5.0

Customer did not leave a comment.

Brian Stanfill 
Rating:
5.0

Great trailer. Like new.. Ready for pick-up on time.

Charles Foutch 
Rating:
5.0

I love this location. I’ve been a few times in the last year, and every single employee I have encountered seems very happy in the work place. I commented on it and they agreed 👍🏻

Erica Williams 
Rating:
1.0

Customer did not leave a comment.

Mario Villareal 
Rating:
5.0

Customer did not leave a comment.

Connie Hill 
Rating:
5.0

Customer did not leave a comment.

IGNACIO GODINEZ 
Rating:
5.0

Customer did not leave a comment.

Edna Hemmings 
Rating:
5.0

Customer did not leave a comment.

Shem Smalls 
Rating:
4.0

Customer did not leave a comment.

Jim Ayers 
Rating:
5.0

Customer did not leave a comment.

Ann Lee 
Rating:
5.0

Customer did not leave a comment.

Stephen Novosad 
Rating:
4.0

no improvement needed

Paul Trujillo 
Rating:
4.0

Nothing I can think of...move went very smoothly.

Herbert Koth 
Rating:
5.0

Customer did not leave a comment.

Brian Stanfill 
Rating:
5.0

Thanks!

Louis Meyers 
Rating:
5.0

Well done. Thank you!

Gloria Heredia 
Rating:
5.0

No problems, I will rent from you again. Thankyou!

Ed Lohman 
Rating:
5.0

Not much. My experience with this location was fast and friendly.

Rhonda Wieb 
Rating:
5.0

Excellent communication

German Moreno 
Rating:
5.0

Customer did not leave a comment.

Ralph Moran 
Rating:
4.0

Customer did not leave a comment.

Kassandra Mercado 
Rating:
5.0

Customer did not leave a comment.

Leah Thompson 
Rating:
5.0

Continue to do what you’re doing. Thank you very much.

LANA HARTMAN 
Rating:
5.0

Customer did not leave a comment.

Abraham Durazo 
Rating:
5.0

Customer did not leave a comment.

Cynthia Partida Torres 
Rating:
5.0

Customer did not leave a comment.

Dianna Wright 
Rating:
5.0

I guess the only improvement would be two associates in the front at all times...

salvador villa 
Rating:
5.0

Customer did not leave a comment.

Karina Gutierrez 
Rating:
5.0

It works I hooked it up ligh work

James Miller 
Rating:
3.0

Windshield trim kept falling off van due to poor installation of replacement windshield. I had the van for 12 days and had to tape it in place. Do not like the self check out of taking pictures of damage. I prefer an Employee go with me and write down damage. The app kept kicking us off. All in all, good. Keep your pricing low to compete with car rental companies.

Brad LaRoy 
Rating:
4.0

Customer did not leave a comment.

Joann Cassidy 
Rating:
5.0

Very professional while evaluating the vehicle.

Horacio Bermudez 
Rating:
4.0

truck door needed heavy effort slamming to close, checking in was not as smooth as advertised but handled well by associate

Danielle Briden 
Rating:
5.0

Customer did not leave a comment.

Scott Kanerva 
Rating:
5.0

Customer did not leave a comment.

hector valdez 
Rating:
5.0

Customer did not leave a comment.

Richard Robles 
Rating:
1.0

They changed where I was to pick it up and didn't tell me so I went there and sat for 30 minutes for them to open. I called two phone numbers leaving messages. NEVER heard from them. Meanwhile I have people waiting at my house Geezeeeee!

Don Fisher 
Rating:
5.0

Customer did not leave a comment.

JACK MCCONNELL 
Rating:
5.0

Yes

Jose Hernandez 
Rating:
5.0

Good job keep it up

Ramon Samaniego 
Rating:
5.0

Customer did not leave a comment.

Alofa Auelua 
Rating:
5.0

Customer did not leave a comment.

Leticia aguiar 
Rating:
3.0

The trailer was unsat

steven carey 
Rating:
5.0

Customer did not leave a comment.

Randy Wright 
Rating:
5.0

Customer did not leave a comment.

Randy Wright 
Rating:
5.0

Customer did not leave a comment.

Alex Cabral 
Rating:
5.0

Customer did not leave a comment.

Alan Ray 
Rating:
5.0

Customer did not leave a comment.

CHAYAN GONZALEZ 
Rating:
4.0

This site was very helpful

Marjorie Nichols  |  Overall Experience 
Rating:
4.0

I confirmed my pick up time and apparently that was not communicated to the people working that day so they had to scramble to make my container available. Friendly and helpful though.

laura leader  |  Overall Experience 
Rating:
5.0

Alfonso Is the one with his name on the front door but Cody takes care of the customer. Alfonso seemed hesitant to confirm a time with me but Cody was the one who offered me times and was prompt.

IVONNE CLARK  |  Overall Experience 
Rating:
5.0

I would highly recommended this way to move your belongings. best experience in moving.

martha nelson  |  Overall Experience 
Rating:
5.0

It worked out great for me I had two pods sent from Washington State to Yuma Az.

Randy Woolcutt  |  Overall Experience 
Rating:
3.0

😎

VICTOR FERNANDO  |  Overall Experience 
Rating:
5.0

The manager/owner went out of his way to make things go smoothly.

jim thomas  |  Overall Experience 
Rating:
5.0

Alfonso and his team did a fine job!

Joel Harkins  |  Overall Experience 
Rating:
4.0

Friendly and helpful employees. My two U Haul boxes were ready when promised. All in all a smooth move. Herb Koth

Herbert Koth  |  Overall Experience 
Rating:
5.0

Alfonso & Edgar were very friendly & helpful & very courteous. They made extra sure I was 100% satisfied. They made my Overall U- Haul a real pleasure. Thank You!!

Joseph Perez  |  Overall Experience 
Rating:
5.0

Everything at this facility is excellenr, especially the staff who are friendly and helpful.

Thomas Taylor  |  Overall Experience 
Rating:
5.0

First time using UBox Shipped goods from East Coast to Yuma. All went well. Very positive experience. Yuma UHaul stored UBox for about 10 days. Very professional staff. Great manager

ELEK SZKALAK  |  Overall Experience 
Rating:
5.0

Friendly and helpful

Melanie Marshall  |  Overall Experience 
Rating:
5.0

The staff at the 4th street site were very helpful and professional. We had 3 uboxes to unload. They helped us get the trailer hooked up and the uboxes loaded really quickly each time.

craig bellusci  |  Overall Experience 
No reviews have been submitted for this location.

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