Customer Reviews for U-Haul Moving & Storage of Olathe

9,777 reviews

12540 S Rogers Rd   Olathe, KS 66062
(about 125th and Mur-Len, NO CUSTOMER PARKING)

(913) 780-4494

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(913) 780-4494

12540 S Rogers Rd
Olathe, KS 66062
(about 125th and Mur-Len, NO CUSTOMER PARKING)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Curt Pruitt 
Rating:
5.0

Customer did not leave a comment.

Glen Scudder 
Rating:
1.0

Truck was left dirty with trash in the cab from the last person who rented the truck. The truck didn’t have a furniture dolly or moving pads in the truck. I had to call to make sure they checked my truck in so I wouldn’t be charged for another day. When I called to verify at 3pm my truck had been moved but not checked in. I dropped it off at 9 am on the dot. I’ve always used U-Haul for my moving experiences. But I’m reconsidering next time.

NICHOLAS ALVAREZ 
Rating:
4.0

Customer did not leave a comment.

William Jenkins 
Rating:
5.0

I've rented from this particular U-haul facility approximately 10 different times over the last 30 years. Each time has been the same, the equipment is there ready to go, and it has performed well each time. No issues to report. Pleasant people to deal with and excellent service.

Terry Glenn 
Rating:
5.0

Customer did not leave a comment.

Sofiane Haroun 
Rating:
5.0

Customer did not leave a comment.

Phillip Tos 
Rating:
5.0

The Roger's road location in olathe does a great job.

Robert Holmes 
Rating:
4.0

Could use a larger location

Dwight Tarn 
Rating:
4.0

There was a long wait to get checked out.

Tom Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Wingate 
Rating:
4.0

Customer did not leave a comment.

KATHY JABLONOWSKI  |  Overall Experience 
Rating:
5.0

Had a great easy experience

justin everett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

derik fune 
Rating:
4.0

Make the online availability more reflective of what is actually available. We'd originally signed up to pick the vehicle up in Spring Hill only to find out that the vehicle was not available there and we had to drive all the way to Olathe in order to pick it up and return it.

Kenneth Arnold 
Rating:
5.0

Customer did not leave a comment.

Darell BLAKE 
Rating:
5.0

Keep up the good work!

Nafis Trabelsi 
Rating:
4.0

Customer did not leave a comment.

Israel Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Dennis Keffer 
Rating:
3.0

If you don't want your items to get wet, cover everything in plastic. Very disappointed that we rented a cargo trailer and it leaked! I would understand if a few items were damp but not dripping with water. Boxes were destroyed made it hard to unload items.

Benjamin Jakobsen 
Rating:
5.0

Customer did not leave a comment.

Bayron Santos 
Rating:
5.0

Customer did not leave a comment.

joe mcnair 
Rating:
4.0

It's was very busy. Need more space for drop off, pickup, and vehicle parking. Employees were very friendly and helpful.

ernest cardenzana 
Rating:
2.0

The manager could use some social skills and a shower.

Mike Dougan 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS EDWARDS 
Rating:
5.0

Customer did not leave a comment.

DEVIN POLLOCK 
Rating:
5.0

Y'all are at the top of the game. Y'all do an excellent job and need to be commended for the outstanding job the team does. Friendly service and lots of patience for those people that want to be difficult. Always trying to do what's right regardless of the stupidity shown by the customer. Great service at a great location.

Darell BLAKE 
Rating:
1.0

The first U-Haul they gave us had a radiator light on and then when we returned it, they gave us another U-Haul, and this one had a wheel light on the general manager at this location was very rude from the very beginning. Also the second U-Haul that we ended up just taking had a bald front right tire, the alignment was terrible. It veered to the right, and shook so bad you couldn’t even see out of the mirrors. It was dirty with cigarette ashes and dog hair. The lock on the back did not work just seem like they overall did not care and did not maintain their equipment.

Spencer Ogden 
Rating:
5.0

Customer did not leave a comment.

Jill Pheffer 
Rating:
3.0

Did not have time to actually inspect van , personnel urged me to quickly move us other customers for wanting to get out of the lot

Brenda Luther 
Rating:
3.0

Have better equipped trucks that are not rusty and not hard to get the truck door for the storage part open and have trucks that are easy to Start up

Chaunzetta Bolin 
Rating:
4.0

Customer did not leave a comment.

ECHO NELSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffery Eppler 
Rating:
4.0

Had to drive back because the packing blankets were left out. They adjusted our mileage accordingly

Kevin Yeamans 
Rating:
5.0

Customer did not leave a comment.

THERESA GARCIA  |  Overall Experience 
Rating:
5.0

Website needs to show the equipment that is available. Website showed no car trailer available, I called and it was available. Great service when I called. Thank you!!

William Frey 
Rating:
5.0

Customer did not leave a comment.

John Carroll 
Rating:
5.0

Customer did not leave a comment.

Melinda Hollan  |  Overall Experience 
Rating:
5.0

The rental process went off without a hitch. The trailer was there as promised and the staff was very pleasant to deal with and competent.

Jeff Arquette 
Rating:
4.0

Customer did not leave a comment.

STEPHEN LEHMANN 
Rating:
3.0

Never entered the building guy just asking if I was okay with an emailed receipt (yes) then told me I was good to go Looked like repairs were being made to the property near buildings entrance

Dave Davis 
Rating:
5.0

Customer did not leave a comment.

Linda Jameson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Bowers 
Rating:
5.0

Everything went fine, easy trailer hook up and removal upon turn in. Much appreciated.

Charles Tonkinson 
Rating:
5.0

Customer did not leave a comment.

JEFF WEBBER 
Rating:
5.0

Customer did not leave a comment.

Omo Aviy 
Rating:
4.0

Customer did not leave a comment.

Linda Crider 
Rating:
3.0

Fix your app and software.

Brad Delay 
Rating:
4.0

Customer did not leave a comment.

Rhonda Button 
Rating:
3.0

Customer did not leave a comment.

morris guesby 
Rating:
3.0

Location convenient and price was good. We did not get reimbursed for driving less than expected, like they said they would. The starter was also acting up which made us lose time each stop. But the process was hassle free and we got the job done.

Michelle Speak 
Rating:
5.0

Customer did not leave a comment.

Vicki Marks 
Rating:
5.0

Customer did not leave a comment.

Regan McKay 
Rating:
5.0

Customer did not leave a comment.

Daniel Jordan 
Rating:
4.0

Customer did not leave a comment.

Krista Muir 
Rating:
5.0

The truck engine sounded weird with a lot of noise but I guess it’s one of the oldest brands there

David Waseka 
Rating:
5.0

Just wanted you to know that my experience was great. The staff was informative and professional. I was in and out without any issues. Glad to due business with you. The young lady who at the counter was excellent. Thank you

Fred Melvin 
Rating:
5.0

Customer did not leave a comment.

Wilfredo Matias 
Rating:
5.0

Nice people.

Ray Gabel 
Rating:
5.0

good staff.

Mahesh Kamble 
Rating:
4.0

Dan fixed the chain hook I was on the way. Great service.

Darell Blake 
Rating:
4.0

Very helpful.

Matthew Noffke 
Rating:
5.0

The team on-site dispatched the vehicle I reserved very quickly as well as when I returned it. Great facility and staff.

Daniel Quinter 
Rating:
5.0

The guys who helped me get the trailer on & off went beyond what was expected to get me rolling.

Robert Rummans 
Rating:
2.0

The truck stop on me and toll system always on I had to someone show me how turned it off and I can back to the to one of the employees turned it off.

MARRION HILL 
Rating:
5.0

Customer did not leave a comment.

Harold Phelps 
Rating:
5.0

Everything went well. The reservation process was easy and the truck pickup process was fast. The truck performed well and the check back in process was smooth. Great job U-Haul!

Chris Atherton 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER JONES 
Rating:
5.0

Customer did not leave a comment.

Elliot Skinner 
Rating:
4.0

Customer did not leave a comment.

Mario Oliveira 
Rating:
5.0

Nothing everything was great

Dale H Moore 
Rating:
5.0

Customer did not leave a comment.

Shaquinton Smith 
Rating:
5.0

Customer did not leave a comment.

ZACHARY HAWVER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Beets 
Rating:
5.0

Soooooooooooooo Easy. Very nice & Professional.

Mark Miller 
Rating:
5.0

Customer did not leave a comment.

Kendra Younghans 
Rating:
5.0

These are the finest group of humans I have ever encountered in a customer service environment. Why does U-Haul insist on jamming that crappy app between their customers and their top drawer customer service teams. Probably the same bunch of jack asses that thought "New Coke" was a great idea.

Calvin Roberts 
Rating:
4.0

Customer did not leave a comment.

Mark Puett 
Rating:
5.0

Customer did not leave a comment.

Mario Berry 
Rating:
5.0

Customer did not leave a comment.

Jeff Brown 
Rating:
3.0

The trailer brake lights worked and blinkers but we got pulled over because the running lights did not work.

Melissa Richardson 
Rating:
5.0

Customer did not leave a comment.

Joseph Holliday 
Rating:
4.0

Customer did not leave a comment.

pete demars 
Rating:
5.0

Customer did not leave a comment.

William Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Beth McCree 
Rating:
5.0

Everyone it's was very friendly am happy with

Maricela Rivas  |  Overall Experience 
Rating:
5.0

Everything was muddy (dried) including cab floor. I had to put $11 in gas to get up to 1/4 tank, but your system was only crediting me $9.75 and local staff said it was calculated by system and can't be overridden. I did not get an emailed receipt. I rented and returned 2 trucks and only got mailed receipt for the other one. This happens EVERY TIME I rent 2 trucks at same time and return same day. FIX THESE THINGS!! I rent a lot if trucks.

MARK ZEMELMAN 
Rating:
5.0

Customer did not leave a comment.

Robert Howell 
Rating:
5.0

Dawn took my first phone call, very pleasant and respectful! She was there when I came to pick up and load the trailer into my truck. Unlike the Shawnee location, their worker Jake loaded and lifted the very heavy trailer onto my hitch then hooked all safety chains. I had to do it with the last owner at another location, very heavy for a small woman like myself. This is a very well- run and professional operation. I will always use them and recommend highly! Easy to check in and return equipment! Thx for making stressful moving so much easier!

lori walters 
Rating:
2.0

The Truck was very dirty. Nobody walk the Truck with me to point out any damages. Overall not great and won’t come back

Sandra Perdue 
Rating:
5.0

Fast and efficient drop off.

Andrew Lee 
Rating:
5.0

Customer did not leave a comment.

Jerry Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LANCE ARMISTEAD 
Rating:
2.0

The person who unhitched the trailer didn’t check it in. Had to go back the next day because they told me they couldn’t find the trailer I dropped off a day earlier. Told me I probably got the wrong trailer at the pickup location being the reason the trailer number didn’t match anything on the lot. Then they went and checked the lot again and found it two trailers outside the rear door. The manager who was being short with me and adamant the trailer wasn’t there, didn’t even apologize for not only not checking it in the previous day but searching for it when I called the next morning when I noticed my account was still showing the trailer out. In the end I’m glad it got resolved but didn’t enjoy my experience.

Gabriel Martinez 
Rating:
5.0

Super fast, friendly, and efficient service. It was super easy to rent and return equipment. Thank you so much! Sincerely, Jessica

Jessica Phemester 
Rating:
5.0

Customer did not leave a comment.

Yawovi DAKLA 
Rating:
1.0

Both women behind the counter had no personality at all & very rude! One never looked away from her phone & the older lady helping me acted like she didn’t want to be there either.. no questions asked, I had to ask questions that shouldn’t been asked by her. I have never had a bad experience at this location till today! If I have to rent again, I’ll make sure they aren’t at the counter

kenzi gaugh 
Rating:
5.0

Customer did not leave a comment.

kevin pistorius  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

June Vigen 
Rating:
5.0

Customer did not leave a comment.

Calvin Roberts  |  First Impressions 
Rating:
5.0

Another late after hours drop off for the van, But, we never worry bz it’s so well lite up & SAFE!

Maggie Moore 
Rating:
5.0

Customer did not leave a comment.

David Smith 
Rating:
4.0

Have purchased from this location several times and found employees helpful

Dale Shaw 
Rating:
5.0

Customer did not leave a comment.

Gina Knudsen 
Rating:
1.0

Mice riddled unit. Furniture damage from mice teeth. Ceiling Insulation falling damage. Most all belongings ruined.

Michael Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corwin Osborne 
Rating:
5.0

Drop off could not have been any easier. Was in and out in seconds.

Scott Mattivi 
Rating:
5.0

Customer did not leave a comment.

Michael Bohning 
Rating:
5.0

Customer did not leave a comment.

elizabeth gudmonson 
Rating:
5.0

Y'all did a bang up job. Friendly service and super helpful. Will always rent from Y'all!!

Darell BLAKE 
Rating:
3.0

I reserved an appliance dolly online. When I got to the location, they didn't have one available. They didn't offer to look if another location had some available. When I got the it was dirty. There was a huge pile of bird seed in the back of the truck.

Barbara Ceballos 
Rating:
5.0

Customer did not leave a comment.

Terry Mullins 
Rating:
5.0

Customer did not leave a comment.

Tom Schafersman 
Rating:
5.0

Customer did not leave a comment.

TIM JONES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sue WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harley Stewart  |  Overall Experience 
Rating:
5.0

Quick and easy!

Lisa OBryan  |  First Impressions 
Rating:
5.0

The manager always took extra time to make sure I felt like I was the only person on site. My mother is in the nursing home next door & needing extra space while renovating . Uhaul was not only convenient but so extremely considerate about the situation. Thank you!!

Ylonda Brock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Barnard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Barnard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice Brace  |  Overall Experience 
Rating:
5.0

Entire facility is too crowded and often impossible to get around buildings due to parked trucks and people moving in and out. Signing in and out would be more convenient if could be done without getting out of car.

penny shaffer  |  Overall Experience 
Rating:
5.0

Very professional

maurice mosley  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cheri Markham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA MILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA ELLIOTT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrea Foster  |  Overall Experience 
Rating:
4.0

Mice ate through my new bedroom furniture even with rat traps inside. Us there recourse for damage?

MELYNDA HUMPHREY  |  Overall Experience 
Rating:
5.0

Courtesy carts were often absent Trash or other people’s leftovers from storage was left in main floor storage space for over a month. These comments are more about the other tenants 😉

Robin James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rod Stitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Hendrickson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicholas Grim  |  Overall Experience 
Rating:
5.0

Easy access off of the frontage road. UHaul staff very friendly and accommodating. Will definitely use again in the near future.

Cindy Gillies  |  Overall Experience 
Rating:
3.0

I had a truc and 2 cars in the storage getting loaded up and when we were leaving the gate was not a motion gate and ended up hitting the truc we were moving in.. nothing got messed up but I do feel like there needs to be some type of motion sensor so that doesn’t happen.. and it closed on the same truc twice and with the traffic that was in the parking lot we had to go slow

Dontez Sanchez  |  Overall Experience 
Rating:
5.0

It was just time to move so needed my stuff, otherwise I really liked this storage unit. If I ever need another unit I will come back

Jennifer Hayes  |  Overall Experience 
Rating:
1.0

Manager at the olathe locatio, right off strang line absolutely the most rude lady, i mean seriously i hope nobody in life Has terrible circumstances come up in life and cannot pay FOR LESS the 3 weeks late, letter after letter of her threatening to sell off your belongings and for a parking lot that gets redone once a month and YOU CANT EVEN access your belongings but nope bills keep coming and her harassment continues i am and will pass the word around this store for sure and her not to use and find anyone else but her and this store! Very sad and terrible experience and i have talked to others that had similar experiences, just sad!

Joseph Umscheid  |  Overall Experience 
Rating:
5.0

Both units were dirty not cleaned out by previous tenants

MELYNDA HUMPHREY  |  First Impressions 
Rating:
4.0

Uhaul trucks parked right in the way trying to load into the storage unit and the same when I was moving out

Daniel Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie Rodriguez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adam Mansfield  |  Overall Experience 
Rating:
5.0

I stored my grand piano there for 4 months in a climate controlled unit. Everything was perfect. Love the staff, they do a great job. Thanks

Carolyn Pickering  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin James  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daryl Holdredge  |  First Impressions 
Rating:
5.0

Baily is amazing. She would always be there to help me with my storage needs.. Thank you..

Stacey Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki Swiader  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Mansfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lana Borysov  |  Overall Experience 
Rating:
3.0

No refunds if paid 5 days before miveing out.

KEN BELCHER  |  Overall Experience 
Rating:
5.0

Exceeded all expectations and made the move so much simpler.

ANDREW DAVIS  |  Overall Experience 
Rating:
5.0

Staff is always friendly. Great experience

Sydney Mckee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Backley  |  Overall Experience 
Rating:
5.0

Did not seem to have our reservation that we made online but were able to accommodate us and very helpful!

VICKI SWIADER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren Brovont  |  Online Move In 
Rating:
2.0

30 gallon vertical air compressor was MISSING from my locker. I cleaned out all my belongings and notified the staff and he shrugged it off as if it didn’t happen.

Matthew Eveland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin Heilman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRADLEY SMITH  |  Overall Experience 
Rating:
5.0

The staff was very helpful. There was a new employee being trained during the check in process . The trainer was patient, knowledgeable & professional.

Richard Guieb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bridget mumphrey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiffany Harper  |  Overall Experience 
Rating:
3.0

The gentleman was polite and knowledgeable. However on the next day when we visit, the general manager was rude to her colleague, the new employees that were shadowing her, and I. Overall, good location but customer service has room for improvement. Thanks

Bao Pham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY LYNCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Summers  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelly Hutchinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C Gray the 2nd  |  First Impressions 
Rating:
3.0

The associate there when I was moving out of my unit was rude, dismissive, and non-responsive. My son shared she treated him similarly when he tried to interact with her. If I need additional storage again, I’ll search elsewhere.

William Shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcell frost  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Castro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn Isaac  |  Overall Experience 
Rating:
5.0

Great place and our stuff stayed in good condition. Staff was always great too. Thanks

Kevin Baugh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Robins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin Heilman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY LYNCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Novak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA MCGINNES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH HINSON  |  Overall Experience 
Rating:
1.0

This facility is a disgrace.

rebecca dill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marcell frost  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLES HAMPTON  |  First Impressions 
Rating:
5.0

Very friendly, helpful

CAROL NELSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARCY MEYERS  |  First Impressions 
Rating:
5.0

Lost reservation John made. Mrs Van was very helpful and efficient!!

Ylonda Brock  |  First Impressions 
Rating:
5.0

We so appreciate the customer service at this location, the manager was amazing and very friendly! Everyone was so helpful and nice, we were very surprised!! We love how we were treated from beginning and finish! Absolutely professional and the kind of place you want to always go back to. Thank you, we're grateful for the service.

Manisone Khamsihong  |  Overall Experience 
Rating:
5.0

Ladies who assisted me were great. Very helpful

REGINA WILSON  |  First Impressions 
Rating:
4.0

First of all, Bailey is the best. She took care of everything she said she would. For that reason, I will always continue to use UHaul. She is a supreme asset for your company.

Tom Murphy  |  Overall Experience 
Rating:
5.0

The storage facility earns an “excellent” rating but the national network and online billing need attention. They are cumbersome and unnecessarily delay action and reaction.

CONNYE GRIFFIN  |  Overall Experience 
Rating:
3.0

Feel unit prices/large fees were a bit excessive, especially with price comparison to other storage facilities. Would probably recommend to price shop before choosing Uhaul. Also entry to storage area was always more difficult than it needs to be (entry keypad not accessible from car, remotes never worked, drive needs refinishing, difficult pathway to maneuver car around building to get to storage area (too many trucks parked in odd locations)).

AMY BOLLARD  |  Overall Experience 
Rating:
5.0

Bailey and her entire staff provided outstanding customer service! Thank You and I will recommend

Chris Traxler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chyanne velasquez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH HINSON  |  First Impressions 
Rating:
5.0

Good company and good people.

Federico I Vazquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

danny wade  |  First Impressions 
Rating:
5.0

I like this location because it is managed well. When I purchase boxes and supplies someone usually helps take it out to my car. They have a good selection of packing supplies on hand. Discount on box bundles. Refunds on unused boxes with receipt. Staff is friendly and helpful. Managers Bailey and John are great!

Tracy Tennant  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Britt Lovett  |  First Impressions 
Rating:
5.0

The staff at this facility were extremely pleasant and very helpful. I would highly recommend renting a U-Haul and getting a storage unit at this location.

angela hammer  |  First Impressions 
Rating:
5.0

The facility was excellent as we're all the staff. The manager Bailey was always helpful, above and beyond.

ron glitten  |  Overall Experience 
Rating:
5.0

Excellent service. Thx

Chad Jenner  |  Overall Experience 
Rating:
5.0

I have been a regular customer for years and have only great things to say about this team. Thank you!

Apricus QSR  |  Overall Experience 
Rating:
5.0

Great service, friendly staff, very accommodating.

mike trimm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Smith  |  First Impressions 
Rating:
5.0

Great customer service

Chris Traxler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kara doherty  |  Overall Experience 
Rating:
4.0

I had a great experience with the staff and units. Any problem that occurred was handled quickly

Nikki Trost  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Casey  |  Overall Experience 
Rating:
5.0

We love Bailey and her team!!! She is so sweet, friendly, helpful…awesome!!!

Diane Boeger  |  Overall Experience 
Rating:
5.0

First time to use u-haul storage due to move. Surprisingly affordable and convenient.

miles han  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISLEY SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard lemken  |  First Impressions 
Rating:
5.0

I enjoyed working with this local U-Haul. They are great. However, the 800 number when you call in is awful and I know I am rating Olathe but unfortunately the parent company makes my review a lot lower. If I can't talk to the local branch, I would not use U-Haul.

jake Diel  |  Overall Experience 
Rating:
5.0

The nice lady that checked me in was awesome unfortunately she wasn’t there when I checked out. She was professional and friendly and knowledgeable. My check out was smooth and fast again the staff were amazing. Very secure storage well lite and clean units. They will take care of you.

chris fisher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john palazzolo Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kay Rozell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaylen Kincaid  |  Overall Experience 
Rating:
5.0

The staff was awesome, especially Bailey. She went above and beyond to assist us and answered every question we asked. I will definitely used them in the future!

Andrea Foster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kyle harmon  |  Overall Experience 
Rating:
4.0

Staff was very helpful and professional.

John Warren  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula Martin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn Maldonado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Michiels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Watson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chris hester  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven Ramus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaitlin Landis  |  Overall Experience 
Rating:
3.0

Guy that works front desk in the morning is super rude. Gate code didn’t work 3 4 times. Other then that it was fine.

DONALD OLSEN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lenah Iregi  |  Overall Experience 
Rating:
5.0

I thoroughly appreciate the Olathe team. Colleen and Bailey and the rest of the group worked with me during some tough situations and they have always been above and beyond in professionalism and kindness. Thank you

Dennis Waldrop  |  Overall Experience 
Rating:
5.0

Wonderful! The unit was clean and the facilities were exceptional. Bailey was a pleasure to work with!

Shawn Davis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Vicki Bonebrake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELISSA CROW  |  First Impressions 
Rating:
5.0

great!

shannon hopkins  |  First Impressions 
Rating:
5.0

I rented a storage space in 2013, in order to house the remnants of my Mother’s estate. A decision on what to do with these things was finally accomplished. The facility, workers and management were all greatly helpful, empathetic and supportive, as well as patient with all my comings and going. I will be eternally grateful!

MICHAEL ARNOLD  |  Overall Experience 
Rating:
1.0

When I came in there were no employees in the store. When the lady finally came out I approached the counter and let her know that I was there to complete my reservation for a storage unit and to drop off my truck. She very rudely told me she did t have any of the units that I reserved, when I asked about the available units she continued to be rude. I calmly asked her to stop being so rude and that she should treat her customers as if she were the GM, not the way she was treating me. She then told me that if I didn’t change my attitude, ( which I didn’t even have, tho I am very close to showing up and having one after yesterday) she would refuse my service and send me elsewhere. I was baffled that she would act this way. Serious retracing needs to happen

Kyle McTaggart  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TRACY EASTMAN  |  First Impressions 
Rating:
5.0

Thank you, well deserved,

Reba Mitchell  |  Overall Experience 
Rating:
5.0

Clean and greaT PEOPLE

Hadley Stranghoner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY RABINOWITZ  |  Overall Experience 
Rating:
5.0

Great service, great prices!

latoya brown  |  First Impressions 
Rating:
5.0

Some of the best customer service I have experienced anywhere…

Jordan Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn Isaac  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Symington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherronda McDaniel  |  Online Move In 
Rating:
5.0

Very helpful group of people Thank you

Kent Leitner  |  First Impressions 
Rating:
5.0

Thanks.

Robert Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary long  |  First Impressions 
Rating:
4.0

Could have used larger storage facilities. I had to rent two storage units.

Deatra Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Baker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Johnnie Pugh  |  Overall Experience 
Rating:
2.0

My storage unit was infested with mice the pooped and urinated all over my things I'm not happy at all

PASSION MONNIC ENOCH  |  Overall Experience 
Rating:
5.0

Busy place but the storage units were great! Really clean, had a trap for rodents, climate control was really nice. 24 hour, color security monitoring was nice to see too!!

Joseph Burns  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jacqualine Wilson  |  Online Move In 
Rating:
5.0

Blonde lady was a huge help at the Olathe location. Even though they were busy she took the time to help me with a second storage unit I needed. Great staff!

Karmen Bruner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brad keefer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosco ellis  |  Overall Experience 
Rating:
4.0

I did not receive emails about my payment being due each month m, it was not consistent which caused me to be late on one payment and receive a late fee. Consistency would have been nice.

Kendra Light  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL PETERSON  |  Overall Experience 
Rating:
5.0

Bailey took care of me and got me a truck and 10 x 10 unit. Very professional and polite experience. Thank you!! Jason H

Jason Hicks  |  First Impressions 
Rating:
5.0

Overall very enjoyable experience

genora jenkins  |  Overall Experience 
Rating:
5.0

Great staff. Very informative and helpful when moving in and out.

Brian McDowell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Hernandez  |  Overall Experience 
Rating:
3.0

It is difficult to get in contact with anyone. The wait on customer service is always long no matter what and the line inside the store is long as well

Michael Sanchez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason Marciniak  |  First Impressions 
Rating:
4.0

Our code did not work when we showed up to unload our truck and the office was closed. It had to be unloaded the following day and the additional trip caused us to go over by a few miles. We got charged for the miles over (it was not very much). Other than that our experience has been good.

CRYSTAL PETERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula McAllister  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alisa Buenneke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kara doherty  |  First Impressions 
Rating:
5.0

I had a wonderful experience for a first time storage user. I am very satisfied with my experience

Michelle Cass  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris fisher  |  First Impressions 
Rating:
4.0

Staff was incredibly helpful and friendly. Facilities are clean. The only thing we struggled with was the main access door to our storage area (not the unit but the area); constantly opening it was a challenge and some of the items on the cart were too large to fit through the doorframe. But overall, great experience!

Krystal Kaufman  |  First Impressions 
Rating:
5.0

The staff has been very helpful and friendly each time I've dealt with them. The facility is clean through out and organized.

BRITTANY WILLIAMS  |  First Impressions 
Rating:
5.0

Gracias por toda uds. ayuda

Steven Lawler  |  First Impressions 
Rating:
5.0

Maybe ask the customer what the needs are. Some people do not know how large unit they need

Michael Sanchez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jim wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shaniko thomas  |  Overall Experience 
Rating:
5.0

The people working at U-haul were fantastic. So helpful.

Janet McCray  |  Overall Experience 
Rating:
5.0

The staff at this location were very friendly and helpful. Nice facility as well.

Brian McDowell  |  First Impressions 
Rating:
5.0

Well run and a pleasure to use. It can get crazy at times with trucks and trailers everywhere, but usually fund a way around to get to my storage area. Love the Mgr.

ROBERT ONDREJKA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Bryant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy Gillies  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Graham  |  First Impressions 
Rating:
5.0

Keep up the good work

Lamar Kendricks  |  First Impressions 
Rating:
5.0

Im new to the area and everyone is very friendly. They go above and beyond

shaniko thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica Else  |  Overall Experience 
Rating:
3.0

Employees shouldn’t park in the storage unit area. We had a long bed truck and a trailer and it was almost impossible to swing wide enough to get out of the gate without hitting things. Had employee vehicle not been parked in the storage unit area, it would have been so much better! But otherwise, the unit was clean and damage free.

Cheyenne Farrell  |  First Impressions 
Rating:
5.0

Very nice place clean I would recommend it to all my friends

bruce burns  |  Overall Experience 
Rating:
5.0

The gentleman that assisted us was very friendly and helpful

Kendra Light  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Burr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL MENSENDIEK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kirk Rice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert keith  |  Overall Experience 
Rating:
5.0

Clean and well maintained facility. Staff was super friendly and helpful. Easy to get to location and well laid out facility.

celeste cole  |  Overall Experience 
Rating:
5.0

Super helpful and very friendly. Facility was well maintained and organized.

celeste cole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL MENSENDIEK  |  First Impressions 
Rating:
5.0

The staff is super helpful and friendly. I had my items stored for almost two years, and never had a bad experience with accessing my storage items.

Kelly Dubois  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUSTIN PIXTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert keith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica Else  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobby Mosley  |  Overall Experience 
Rating:
5.0

I have absolutely nothing poor to say upon the facility or the staff. Everyone was always helpful and willing to assist when needed. The price was not a driving factor for my departure from the facility but a lower cost would be my only constructive criticism. That being said, I understand the market and it was comparably priced to others in the Olathe/Johnson County Area. Thanks for the years of help!

ADAM EPTING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PASSION MONNIC ENOCH  |  First Impressions 
Rating:
1.0

Uhaul forces you to book online, I tried to call the toll free # and was on hold for greater than 40 minutes and then had to give up due to an appointment. I did not get the truck I ordered or the pick up location that I requested. That was rectified when I had to call, but was given a local number. On truck pick up, I was informed that they did not have the furniture dolly that I reserved. I reserved a 10x15 storage unit. When I arrived to unload, I was told that a unit of that size had not been available for months. I was frustrated because I was forced to order online an nothing I ordered was actually available. I questioned the person helping me and it was obvious that she could have cared less about my frustration. I asked to speak to the manager and I was told they were unavailable. I asked when they would be available and told they did know. I asked when I could call and was told the manager was on vacation. I asked when they would return and told by the extremely unhelpful employee that they didn’t know when the manager would be back from vacation. Really? To top things off, the 10x10 unit that I had to use, was very dirty. The floor was dirty and there were cobwebs throughout. I wish I had bought a broom. I did not expect it to be spotless, but I expected debris to be sweep out. Overall, I did not get services ordered or expected. It was a bad experience and the apathetic employee was ridiculous. It will be along time before I use Uhaul again. Customer service matters and I felt misled. My frustrations could also have been lessened with better communication.

Kathleen Gillen  |  First Impressions 
Rating:
5.0

Great place, always super busy.

Cody Nordheim  |  Overall Experience 
Rating:
5.0

N/A

ANTHONY LEDBETTER  |  Overall Experience 
Rating:
5.0

The initial rental started off a little sketchy with used pads in the trailer but a quick call to customer service had that issue taken care of. The trailer was just perfect and a surprise 1 month free storage was icing on the cake. The folks at the Olathe, KS were super accommodating so all in all it was a great experience!

ROBERT ONDREJKA  |  First Impressions 
Rating:
5.0

The staff was courteous and friendly as well as being helpful.

jim wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD WOODBURY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Rasavangthong  |  First Impressions 
Rating:
5.0

All staff is great

Tammy Hadley  |  First Impressions 
Rating:
3.0

There were trucks everywhere including in front of the door where I wanted to unload. I unloaded then when it was time to leave the gate was closed. The keypad would not except my code. The office did not answer using on the call button on the key pad. I tried phoning ling the office, got put on hold & never did get a human being. Finally a lady came out to move a truck. I leaned on my horn to get her attention. She was angry! I was too since I'd been trapped for 10-15 minutes behind your fence. She yelled at me to enter my code to which I responded I had done that (several times). She stomped over & pushed some buttons. Finally, I was free! This is not my first rental from this facility. My son says I should have gotten a card to the gate. He has one from when he rented las Sept. Overall, this was not a good start to my latest rental.

Pamela Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claire Griswold  |  First Impressions 
Rating:
5.0

Philip was very friendly and helpful.

Bernaditta Sablan  |  First Impressions 
Rating:
5.0

Saved the day!

Melinda Bartling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alique Bhatti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad Sharp  |  First Impressions 
Rating:
5.0

The staff was great. Friendly and very helpful answering questions. Acted like they really enjoyed their jobs.

kirk Rice  |  First Impressions 
Rating:
5.0

Loved working with the people here. Great facility!

LISA MADDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Staci Dudley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deidre Jackson  |  Overall Experience 
Rating:
5.0

Beyond happy with my experience. Especially clearing out the storage. The guys were extremely friendly, helpful, and patient despite the customers. Very very respectful. I actually wish I still had a unit to rent just so I could encounter them occasionally because it’s refreshing to have wonderful decent humans with hearts in this world right now. I’ve always had a good experience at this uhaul but it’s been made so much much better. And Bailey is such a sweet sweet spirit. This place is just a little place of heaven called uhaul.

Ululani Faith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura olson  |  Overall Experience 
Rating:
5.0

All persons I came in contact with were super helpful and friendly. I have rented from this location several times and I have NEVER had an issue

KARL SMITH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHELLE TAYLOR  |  Overall Experience 
Rating:
5.0

Great people to help you.--Thanks

emmett cox  |  Overall Experience 
Rating:
5.0

Everyone was so helpful and polite! It made the experience less stressful. Thanks for being awesome.

Len Hoke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hansford Warner  |  Overall Experience 
Rating:
5.0

Bailey was extremely helpful in getting me set up and recommending products to help with my move.

Paula Fowler  |  First Impressions 
Rating:
5.0

I have never been treated better by a business. The GM, Bailey, was the most professional person I’ve had the pleasure of doing business with in a very long time!

RON MCNAMEE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

douglas Chmiel  |  Overall Experience 
Rating:
4.0

I had an issue with the passcard that took several attempts to fix.

Teresa Howell  |  First Impressions 
Rating:
5.0

Due to the pandemic I needed to storage unit longer than expected. The staff was always helpful, competent and kind. Thank you.

Elisa Gagnon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hansford Warner  |  First Impressions 
Rating:
5.0

I have rented from this location a few times (as well as from other locations) and this one is by far my favorite. Staff is great.

Chris Caldwell  |  First Impressions 
Rating:
4.0

They really need to make ramps going into the climate control facility. Having the step going in there with a dolly makes it extremely difficult.

ryan ruszczyk  |  First Impressions 
Rating:
5.0

Great facility, clean and secure!

SHANE BURT  |  Overall Experience 
Rating:
5.0

My experience with U-Haul was excellent. Bailey was so nice and helpful. At the last min I needed a storage unit and they were able to accommodate in a quick no hassle process. I would highly recommend this location.

Janet socha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Farley  |  Overall Experience 
Rating:
5.0

Assistant manager was friendly, helpful and efficient.

Rhea Hayes  |  First Impressions 
Rating:
5.0

Shelby set up my reservation and worked with me to make a perfect solution. Bailey checked me in quickly, she obviously knows what she is doing.

Stephen Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kara Zuk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Neely  |  Overall Experience 
Rating:
5.0

Everything has gone as expected in addition to excellent and friendly service.

john gagnon  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jamie reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin Pixton  |  Overall Experience 
Rating:
4.0

The associated were all fantastic. The locker itself was super clean. Getting in and out of the facility was a huge challenge in patience. Went there 6 times over the month. Each time was a chore. At least one day I had to wait over 8 minutes to get the driveway clear so we could get to the unit. They need a separate drive to the storage facility. Other than that a great experience.

ROBERT ONDREJKA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEAN GERKEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY LUTHI  |  Overall Experience 
Rating:
5.0

I had tried multiple times to rent a storage unit online with no success, always an error when trying to pay even though my bank account was being charged, so I went to the location. The first person couldn't help me so I waited 20 minutes or more. Bailey then helped me get a unit within a few minutes. I know they were all very busy, but Bailey treated me with genuine kindness and true customer service. Thank you!

Jon Jackson  |  First Impressions 
Rating:
5.0

We were in car accident, Bailey really took care of us! And relieved a lot of trouble an stress. May her days be blessed and long, Thank you Bailey

Judith Crenshaw  |  First Impressions 
Rating:
5.0

Only problem is trying to get around all the trucks and people renting trucks to get into the storage area. Can be very congested. Otherwise mgr Bailey was awesome and very helpful!

ROBERT ONDREJKA  |  First Impressions 
Rating:
5.0

The associate that helped me was fantastic. Super through, and really cute too!

ROBERT ONDREJKA  |  First Impressions 
Rating:
5.0

Bailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.

Chris Symington  |  First Impressions 
Rating:
5.0

Everything from check-in to check-out went smoothly and Bailey was a great help and very patient with my 86 year old Uncle. We appreciate her service. I also appreciate U-Haul practicing safe distancing so well.

Eric Pritchett  |  Overall Experience 
Rating:
5.0

The staff member who helped me was very friendly and helpful. Great service.

BETH WEISHAAR  |  First Impressions 
Rating:
5.0

Once, when my scan card was de-magnetized, and I couldn't get to my storage unit outside of office hours, I called customer service and the staff weren't very helpful. I ended up having to leave the place with all my stuff loaded in my trunk and drove around with a stuffed trunk all day. My experience at U-Haul was EXCELLENT, but I wish there were a way to remotely open and close the door outside of office hours for someone who got their card de-magnetized/stolen/lost.

rachel morrow  |  Overall Experience 
Rating:
5.0

Customer service is fantastic at this location, and the actual facility is well kept

Felisha Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Pontuti  |  Overall Experience 
Rating:
4.0

Thank you for renting us the space .if we haft to come back again we was told we could that a good thing to know thanks. have a bless day .

dale robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Schneider  |  First Impressions 
Rating:
5.0

Great place. Always busy. Good people.

Jerry Garrett  |  Overall Experience 
Rating:
2.0

Staff was very good. However the storage unit was a mess--had not even been swept out. I had a hired crew waiting to unload so went ahead and accepted--otherwise would not have accepted.

Jay Mounkes  |  First Impressions 
Rating:
3.0

The employees at this facility were very nice and helpful. The average rating is due to our outdoor unit was NOT swept out. This unit is advertised as 15" long, but it's only about 13.5" inside.

john eaton  |  First Impressions 
Rating:
1.0

The 5x5 unit 1202 is full of dead crickets!! Try sweeping it up prior to renting it next time.

Diana Schepis  |  First Impressions 
Rating:
5.0

Great experience at a stressful time in our lives. Thanks for the easy and friendly process.

Ryan Pierce  |  Overall Experience 
Rating:
5.0

The guy that helped me was very friendly and explained everything to me I will recommend you all to friends. Thank You !

michelle Ashwill  |  First Impressions 
Rating:
1.0

I am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.

valencia bates  |  First Impressions 
Rating:
4.0

Fast and friendly service! Like the check in after hours— very convenient

Darcy Mikesich  |  Overall Experience 
Rating:
5.0

Everything went well during the time I used this storage facility.

EDGAR NELSON  |  Overall Experience 
Rating:
5.0

Dale is a notch above! Keep him around!

Stacy Clark-Sacks  |  Overall Experience 
Rating:
2.0

Employees cars blocked our shed every-time we went to get things out after our house was repaired from a fire. Also, the parking lot is overcrowded with trucks and trailers. Gate was constantly bloc

Erin Eggleston  |  Overall Experience 
Rating:
5.0

Very personable and helpful staff!! Use them every time there is a needed move.

Darcy Mikesich  |  First Impressions 
Rating:
5.0

Awesome staff, quick and responsive.

Marc Fugett PMTRUCK  |  First Impressions 
Rating:
5.0

everything was good

emilio marroquin  |  Overall Experience 
Rating:
5.0

Friendly, clean and helpful.

bart patton  |  Overall Experience 
Rating:
5.0

Everyone was great to work with, there customer service is top notch!!!!

Travis Van Maanen  |  Overall Experience 
Rating:
5.0

This place is the best!!!!

JAMES DAVIS  |  Overall Experience 
Rating:
5.0

The unit was clean, and the staff are more than helpful. Thank you!

Dennis Waldrop  |  First Impressions 
Rating:
5.0

Always very nice and polite.

ELAINE BREWER  |  Overall Experience 
Rating:
5.0

The entire crew was very professional, and extremely helpful!!

tim carlisle  |  Overall Experience 
Rating:
2.0

No parking poor customer service and never able to access your unit due to trucks being parked in front of them and security gate always open never closed

Joseph Eberly  |  Overall Experience 
Rating:
5.0

They are friendly and helpful at this location!

Stephanie Cable  |  Overall Experience 
Rating:
2.0

Customers are not able to speak directly to staff at the locatIon desired. Call centers set up moving and storage. Inaccurate info given and poor communication. Must go in person for accuracy.

Angelia McClelland  |  Overall Experience 
Rating:
5.0

Thank you for being apart of the Olathe community. Business like you is what has made Olathe a great place to live.

dean VanGorp  |  Overall Experience 
Rating:
4.0

U-Haul has become our go to place when we need moving services. Very helpful, knowledgeable, friendly. reasonable pricing....... thank you!

dean VanGorp  |  First Impressions 
Rating:
4.0

The young man was patient and helpful even though I was exhausted and not very nice to him (I'm so sorry!!!) The facility is incredibly clean and well kept. Plenty of carts to move items upstairs.

lisa Gray  |  First Impressions 
Rating:
5.0

Great can not complaint

Jennie Correa  |  First Impressions 
Rating:
5.0

Will continue to use this Olathe location as every team member is always helpful. Anthony even stayed late to wait for my husband to arrive with the U-Haul truck. We will share our wonderful experienc

ADA Martinez-Medina  |  Overall Experience 
Rating:
5.0

None

Victor Vinzant  |  Overall Experience 
Rating:
5.0

Great customer service very helpful I would recommend this station anytime, to my friend and family . Thank you

CELIA RODRIGUEZ-MARES  |  Overall Experience 
Rating:
4.0

Good experience.

Michael Kulka  |  Overall Experience 
Rating:
5.0

I've used this specific location for MANY years because of the amazing service.

DEB Giudicessi  |  Reservation 
Rating:
5.0

This is my favorite location. We have used them several times. Everyone is super nice and helpful.

Sarah Swink  |  Overall Experience 
Rating:
5.0

Very convenient and easy access.

michelle francis  |  Overall Experience 
Rating:
5.0

The only “problem” I encountered was the inability to end my contract using the online app.

Debora Kuhl  |  Overall Experience 
Rating:
5.0

Will come again. 😁😁.

herbert scott  |  Reservation 
Rating:
2.0

The 2 guys working there were not on the same page. I was told that I needed to come in to add someone to the storage account and was told he was already on the account once I arrived so wasted trip.

joseph patton  |  Overall Experience 
Rating:
5.0

Thx

Jack Rogers  |  Overall Experience 
Rating:
5.0

Every time I was at your place, I talked to the same man. He was always very nice, helpful and kind and patient with me. It is rare to receive this kind of customer service and I LOVED it!!!

Martha Stelljes  |  Overall Experience 
Rating:
5.0

Great staff. Efficient.

Jerry Garrett  |  Reservation 
Rating:
5.0

The staff went above and beyond to help me

Doug Day  |  Overall Experience 
Rating:
3.0

All good

tony kuchta  |  Overall Experience 
Rating:
4.0

Average experience with my storage unit. Clean and location was good.

susan house  |  Reservation 
Rating:
5.0

Very efficient and helpful.

Timothy Blackburn  |  Overall Experience 
Rating:
4.0

Great service. The nickel and diming is a bit annoying, but the people were great.

kristin burhenn  |  Reservation 
Rating:
5.0

Great place to rent storage space. Reasonably priced and a secure location for your property. Easy access with the control card they give you. I highly recommend this location!

Judah Prince  |  Overall Experience 
Rating:
1.0

.

alicia scavuzzo  |  Overall Experience 
Rating:
5.0

Great staff, great service, and prompt response to questions and needs. Highly recommended

Samuel Harrington  |  Overall Experience 
Rating:
4.0

Thanks!

Heather Dickson  |  Overall Experience 
Rating:
5.0

Nice

Tracy Bales  |  Overall Experience 
Rating:
3.0

Didn't really have any problems other than price. Couldn't afford such a small space for that much money anymore.

Aaron Simon  |  Overall Experience 
Rating:
3.0

There is no parking available at this facility. Very unfortunate. Makes it very difficult for an individual to rent a truck, leave your vehicle there and return the truck on the same day.

Tom Murphy  |  Overall Experience 
Rating:
5.0

All good

MICHAEL GAUGHAN  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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