Customer Reviews for U-Haul Moving & Storage Of Ogden

8,138 reviews

3421 Wall Ave   Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)

(801) 392-5349

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(801) 392-5349

3421 Wall Ave
Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Louise Pudry 
Rating:
5.0

Customer did not leave a comment.

Mary Ferguson 
Rating:
4.0

Customer did not leave a comment.

Danya Naranjo 
Rating:
5.0

Customer did not leave a comment.

Aleyssa Wirth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shahrom Mashouf 
Rating:
5.0

Customer did not leave a comment.

Shahrom Mashouf 
Rating:
5.0

Customer did not leave a comment.

Jill Barnard 
Rating:
3.0

The mobile app is terrible. It timed out while I was searching for the truck I’d been assigned in the parking lot and then wouldn’t let me get the truck. I had to spend an extra thirty minutes in the store to resolve the issue. The drivers license and photo of the customer should be requested at the time the reservation is made, not when the vehicle is picked up. I shouldn’t show up for my vehicle expecting to be able to be in and out when in reality I have to wait for an agent to approve my reservation.

Jake Burton 
Rating:
4.0

Customer did not leave a comment.

Aaron Hernandez 
Rating:
5.0

Staff was awesome truck is clean only thing that sucked was does not have cruise control sucks when ur moving states and no cruise control but other then that A+

Evan laplante 
Rating:
5.0

Customer did not leave a comment.

Andrew Smith 
Rating:
5.0

Customer did not leave a comment.

Julia Giddens  |  Overall Experience 
Rating:
5.0

We had reserved a spot for a travel trailer at the Clearfield Utah location using the app/online only to learn when we went in to pay that they were in the process of tearing down the covered trailer parking to make room for more storage units, I believe I heard them say. The app/online reservation system was not updated to reflect that. We were very apologetically referred by the Clearfield location general manager, after calling ahead, to go talk to the Ogden location general manager with the understanding that they only had an uncovered parking spot temporarily until a covered spot opened up. The self-important “gentleman“‘ manning the counter/computer without referring us to his general manager very rudely informed us that: there was no spot available, had informed his general manger that there was no spot available, our only recourse was to call the Ogden location every week until a spot opened up, and sent us on our way to look elsewhere. Looking on their location map in the app and on google earth there are three RV parking spots next to the building. The next morning the general manager of the Ogden location called to let us know that a covered spot had indeed opened up and asked if we would like to take it, we happily said that we’d like to take the spot. Turning a not very good situation into a very good one.

Richard Oborn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie Freeman 
Rating:
5.0

Gabe was great

Jay Argyle 
Rating:
5.0

Customer did not leave a comment.

Greg Nielsen 
Rating:
5.0

Excellent staff and skills

Jeff Phillips 
Rating:
5.0

When I handed my debit card to the clerk, he said that you don’t accept gift credit cards. In fact, it wasn’t a gift card at all, it was a debit m/c card I’ve been using for over a decade from my own bank. I mentioned it was the same card Uhaul accepted to hold the reservation from the previous day by another clerk. Nothing against today’s clerk, he was just going by what the computer was telling him. I did use another card I had, but sure seemed silly your system thought my daily debit card (which Uhaul actually accepted previously) was a gift card. Otherwise, everything was on point.

corey farnsworth 
Rating:
5.0

Everything was perfect

Jose Garcia 
Rating:
5.0

The guy at recieving dropped the trailer behind my car and walked away from it w/o securing it so Wind blew it into my car. The guy didnt know he needed to take my hitch that i rented, so had i not asked about it; i would have drove off with it.

Lorna Vance 
Rating:
3.0

There were some items left in the truck from the previous renter. The lock they put on the back would not open with the key I was given. I had to go back and get them to unlock it. The gas gauge they mark on the receipt was way off, by almost a quarter of a tank.

Randy Hyer 
Rating:
4.0

Customer did not leave a comment.

Joseph Stcharles 
Rating:
1.0

Customer did not leave a comment.

Samantha Davis 
Rating:
5.0

😋

John Salimbene 
Rating:
5.0

Customer did not leave a comment.

Jonathan Lubach 
Rating:
4.0

Lots of supplies and lots of equipment available, definitely a great resource

Shawn Capenos 
Rating:
5.0

Customer did not leave a comment.

Heather Hoskins  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brittany Kunz 
Rating:
4.0

Tried to return the trailer through the app but it wouldn’t work because every time we tried to input the security code it said it had expired. We had the same problem when we were trying to rent the trailer. The app needs to be fixed.

Claudio Schwartzman 
Rating:
4.0

It's less busy if you rent during the week. Saturday is very hectic so you should expect to wait unless you do the truck share. If everyone would do their reservation online and then the check-in with the photos of their driver's license it would speed things up. I can't fault the company when swarms of people show up at the same time. The employees are super nice.

BARBARA REESE 
Rating:
1.0

The guy who checked me in literally lied and told me my reserved storage on the first floor was gone. But when I needed another storage unit as my truck had more than the other unit I had to rent to storage units and the guy lied told me there where no space available on ground level. Obviously was a lie. I am thankful I had my screenshots of my reservation.

Terry Hoopes  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Emily Howe 
Rating:
5.0

The fellas helping at check in were outstanding!

Andrew Grant 
Rating:
1.0

Customer did not leave a comment.

Julio Pimentel 
Rating:
1.0

The guy that helped me was very rude

Joshua Ntia 
Rating:
5.0

Customer did not leave a comment.

Nancy Weir 
Rating:
5.0

She was very efficient and helpful!

John Babcock  |  First Impressions 
Rating:
1.0

I returned day early and you charged me for 3 days extra and had to wait an hour for check out and and check in and they didn’t check return correct

Reagan Puffer 
Rating:
5.0

Took the truck back to Montana sheds

William Sadler 
Rating:
5.0

I went on busy days Saturday for pickup and Saturday for drop off, it was busy so I had to wait a few minutes both times. The employees were helpful and pleasant to work with I don’t think you need to change anything

Matt McHugh 
Rating:
5.0

Customer did not leave a comment.

Nathan Skinner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shawn Kennedy  |  Online Move In 
Rating:
5.0

Thank you! Good job!

Olexiy Goldin 
Rating:
5.0

Tonya was so great to work with when my husband had an emergency health problem. It prevented us from having keys to the truck. She came up with a key and was nice enough to be concerned about us as people and not just a business number, so to speak. The staff was equally friendly, helpful and kind. So GREATto work with people who have a HEART. Thank you Tonya and your employees for helping me have less stress during my husband's dramatic ordeal!!!!

Arthur Batt 
Rating:
5.0

Customer did not leave a comment.

Hugh Sandgathe 
Rating:
4.0

Customer did not leave a comment.

Russell Armstrong 
Rating:
4.0

na

Tim Wagoner 
Rating:
5.0

Customer did not leave a comment.

BARBARA REESE 
Rating:
4.0

Customer did not leave a comment.

CANDACE BROWN 
Rating:
4.0

N/A

kevin averette 
Rating:
5.0

Keep doing what you're doing.

Charles Driggers 
Rating:
3.0

They were very helpful in store but the phone system was some what of a joke trying to get a real person to help

Jennifer Windley 
Rating:
5.0

Gabe was awesome!

Jim McGregor 
Rating:
5.0

Customer did not leave a comment.

DARRYL KING 
Rating:
4.0

Customer did not leave a comment.

Anthony Prieto 
Rating:
5.0

Customer did not leave a comment.

Brandee Jardine  |  Overall Experience 
Rating:
5.0

Thank you. Love all of your employees

Dawn Castillo  |  Overall Experience 
Rating:
5.0

Gabe was beyond accommodating and I would highly recommend him to everyone needing his services. He was constantly communicating with me to update me on the install and timing for delivery of parts ordered. He went out of his way to get the install done ahead of schedule allowing me to get on the road. Couldn’t have dreamed up a better installation experience on the not so typical towing vehicle. Thanks a Ton!

Chris Stanton 
Rating:
5.0

Customer did not leave a comment.

David Johnson 
Rating:
5.0

Customer did not leave a comment.

David Rice 
Rating:
5.0

Customer did not leave a comment.

Jeff Lavallee 
Rating:
5.0

They were great to work. With

Fritzi Montague 
Rating:
4.0

Customer did not leave a comment.

BERT STANGER 
Rating:
4.0

I requested a receipt upon dropping off the rental, via email, and have not received it as of yet.

Martin Batchelor 
Rating:
5.0

It said that if you do everything online you would not have to wait. I did and still had to wait. Best to be a little more clear on what not have to wait in line means

Mark Grange 
Rating:
1.0

Morning shift there were a bunch of people working, come back to drop off they have ONE person. I dropped off my U-Haul and was told I would receive a email regarding the final bill. I dropped it off Saturday at 2 in the afternoon still haven’t received anything. This place really needs to step it up.

Ryan Fain 
Rating:
5.0

Customer did not leave a comment.

David Browning 
Rating:
5.0

Everything good. No problems!

James Acton 
Rating:
4.0

Customer did not leave a comment.

Terri Harrington  |  First Impressions 
Rating:
4.0

Hrs of access not realistic for someone who has a small business

BLAKE GODFREY   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GODFREY BEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dale Groehler  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

paul morris 
Rating:
5.0

I felt the check out and delivery process was smooth and customer friendly.

Bonni Jones 
Rating:
5.0

Customer did not leave a comment.

Peter Shreeve 
Rating:
5.0

Customer did not leave a comment.

William Gillman 
Rating:
3.0

Customer did not leave a comment.

Stacy Clements 
Rating:
5.0

Customer did not leave a comment.

Shane Cave 
Rating:
5.0

Gabe was amazing

Aneel Rai 
Rating:
5.0

I had a good experience and they had a lot of vehicles onsite so you can always get something. It would be great if they would tell you to stay with the vehicle when you return it. I had to wait inside before I was told to go back to the truck and wait for someone. The return process wasn't explained ahead of time.

Barbara Reese 
Rating:
5.0

Customer did not leave a comment.

natalie Gee 
Rating:
5.0

Customer did not leave a comment.

Ryan Manning 
Rating:
4.0

Customer did not leave a comment.

Shelley Wheeler 
Rating:
4.0

Customer did not leave a comment.

Brandy Bronson 
Rating:
5.0

Customer did not leave a comment.

Heidi Smith 
Rating:
5.0

The service and installation were both excellent. Overall the experience was 10 out of 10

Chris Roberts 
Rating:
5.0

Again - can’t think of an improvement. I can say the same thing here as I stated about my pick up location. I was professionally and courteously taken care of!

Joseph Benson 
Rating:
5.0

Customer did not leave a comment.

Michaeline Fallers 
Rating:
5.0

Friendly and great customer service Very satisfied

Ofelia Martinez  |  First Impressions 
Rating:
5.0

D was very helpful. Great service.

CHARLOTTE BONA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim Tomisin 
Rating:
5.0

Gab was great and very knowledgeable

George Malecky 
Rating:
5.0

Very professional and helpful

NOL JONES 
Rating:
3.0

I was missing the furniture pads and charged for them, so that tells me attention to detail wasn't a priority.

Kyle La Madeleine 
Rating:
4.0

Customer did not leave a comment.

SARAH ROBERTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nanette Allen 
Rating:
5.0

Special thanks to the two young men in Ogden who stayed after closing to make sure I was check out properly. Not sure of their names but they wnt above and beyond the call. Thanks guys! Your awesome!

Mark Oguin 
Rating:
5.0

Excellent excellent

Juan Ojeda  |  First Impressions 
Rating:
5.0

lot employee was pleasant and greeted us on arrival.

Shane Evenhuis 
Rating:
3.0

That horrible customer service and their employees are lazy

Derek Richardson 
Rating:
3.0

They way over greased the track on the roll up door of the truck. So much so that it was dripping and pooled at the entrance of the box creating a very slippery and messy ledge. My stuff is covered in grease.

Jerry McMackin 
Rating:
4.0

One of the older ladies with the glasses that works there needs people skills, she is not friendly or ever happy at all. She speaks to some of the employees really rudely. That is the only bad thing that I noticed from there.

rosie hernandez  |  Overall Experience 
Rating:
5.0

Guy that helped me was super professional and made the experience fast and easy

Joshua Ntia 
Rating:
5.0

Wonderful experience from obtaining a quote to the installation. I would recommend this service!

La Dawn McNeal 
Rating:
1.0

Made a reservation and was given the wrong unit upon arrival. Changed units and it was literally a 4x8 when I was told it was a 7x10. Called and cancelled my reservation and they said they would refund the month and did not. Had to jump through hoops to get money back. Frustrating.

William Long  |  Online Move In 
Rating:
3.0

The recipient that was emailed took longer to arrive than expected. I went in and got a paper one before the emailed one arrived.

Grant Robison 
Rating:
2.0

My rental started off good and as I’m halfway through my trip I get a text message that my drop off location has been changed to a further location not only did that change my rental wasn’t due back till 9 am on the 28th my time was changed to 12am on the 28th so I had to return my rental more than 12 hrs early and rush my trip. I was not happy at all

Charles Williams 
Rating:
5.0

Customer did not leave a comment.

Paul Ramirez 
Rating:
3.0

Website kept crashing.

Antonio Zamora Garcia 
Rating:
5.0

Great experience!!!

Gary Attebery 
Rating:
4.0

Customer did not leave a comment.

Branden Loock 
Rating:
5.0

Customer did not leave a comment.

Nelson Benn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patty Williams 
Rating:
2.0

Customer did not leave a comment.

Jenny Chen 
Rating:
4.0

Customer did not leave a comment.

Austin Myers  |  Overall Experience 
Rating:
5.0

Nothing, great job!

JEFF HOLDEN 
Rating:
5.0

They were very courteous and professional.

Lisa Kennedy 
Rating:
2.0

First, I rented a car hauler about 6 months ago and didn’t have a drop hitch so I had my son -in -law buy one and I paid him back from U-Haul. So I rented the same Car hauler this past weekend and I pulled out the hitch that U-haul sold my son-in -law, and they told me that that hitch wasn’t good enough that I needed a different one, one that was longer. So I told them well This is the hitch you sold my son in law this is the same truck that hauled the trailer 6 months ago same trailer type. Nope you need a longer drop hitch. So I said fine my time isn’t starting until I come back with a longer drop hitch, and I’m driving away with that trailer hooked up. So I picked up a longer drop hitch and they loaded the trailer on and They gave me till 1pm to have it back. My point is why isn’t the hitch information on the web sight? My time was wasted my mechanic’s time was wasted and there time at U-Haul was wasted. The hitch ordeal sounds more like a scam to make money on hitches.

Terry Szerszen 
Rating:
4.0

Had a good experience, keep up the good work , had to wait a little longer than expected.

jose alverez 
Rating:
5.0

This location was great. From making a reservation, having the rental ready and easy return options.

Keith Preece 
Rating:
5.0

Customer did not leave a comment.

Chengzhuo Zhang 
Rating:
5.0

Customer did not leave a comment.

Braden Winn 
Rating:
5.0

Customer did not leave a comment.

samuel beitz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Southwick  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

david robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Riahannan Nelson  |  Online Move In 
Rating:
4.0

Your staff was extremely helpful and stuck with me through a stressful situation and worked with to find the best solution. Thank you UHAUAL!!!

Holly Sarris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Avivyona Petersen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camille Quintana  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Eaton  |  Overall Experience 
Rating:
4.0

I did NOT like the fact of a female employee questioning me about if I am new there with U-Haul as a customer and what unit I'm renting. Does utah employees always have the concern of harassing each and every customer that enter and or exits the facility! Very rude ,other than that , everything else is great. Thanks

Michael Gutierrez  |  First Impressions 
Rating:
5.0

The only issue with doing it online is they don’t credit my military status.

Mark Finder  |  Online Move In 
Rating:
4.0

Good pricing

Richard Persohn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julio gamez  |  Overall Experience 
Rating:
3.0

Everyone is very nice and helpful. Until I did a settlement. In one day my fee went from 94 to 144 then 259 the next day. That is ridiculous uhaul is a huge company and don't have to tax people that hard. So I did a settlement. But they didn't say on w I did that I wasn't allowed in after hours. They would only unlock it while they were there.i wasn't allowed to use their garbage receptacles.as sonn as I signed the settlement papers I was treated like a criminal and that is not right I don't think I want anyone I know treated like that

Randi Rene Norwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Martinez  |  Overall Experience 
Rating:
5.0

Love the free area, love the carts , like the lights and the inside part of it all

Terri Valdez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Susanna Erickson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT LOWER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry Sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaitlin Poulter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN HARDEN  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Charles Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kalen middleton  |  Overall Experience 
Rating:
3.0

Storage rent kept getting raised and we could not afford this unit anymore. We found another unit somewhere else that was bigger and about $50 less per month.

LaVonne Lawrence  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Ogden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diane tutt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson Benn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terri sullivan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tina Acevedo  |  Overall Experience 
Rating:
5.0

Highly recommended

Rick Kitchens  |  Overall Experience 
Rating:
5.0

They have always been great to me and I have used u- hall for all of my moves even from coast to coast thank you I-hall

Sarah Cole  |  First Impressions 
Rating:
5.0

Served my needs well

Randall Thorson  |  Overall Experience 
Rating:
2.0

No one answered the phone when I tried to reserve -- several times. Had to reserve through website which was confusing and customer UNfriendly, even for someone who is fairly computer savvy. check-in process was a hassle with everything having to be done digitally through smart phone. Didn't get my contract,(can't find where to print it out), received no receipt for payment, and can't get your customer service reps to answer my questions since they're not on location.

Brent Hansen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaGreta Forrest  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kris Hampshire  |  First Impressions 
Rating:
5.0

I like the security and the controlled climate.

Cathy Runnels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jodi james  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon Perry  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jennifer Bushnell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TRENIS TURNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA TOONE  |  Overall Experience 
Rating:
5.0

The place has sketchy people in it alot of times but i guess that's the type of people storage units attract.

Eric Olsen  |  Overall Experience 
Rating:
5.0

Everyone was great on helping me with the U-Haul truck and the storage shed!

Jodie Valentine  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL JENSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Lenz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peggi Herdt  |  Overall Experience 
Rating:
5.0

Really good service

Gabriel Najera Ramirez  |  Overall Experience 
Rating:
2.0

Don’t text people asking for a review.

Matthew Powell  |  Overall Experience 
Rating:
2.0

Prices were too high. They went up too often and most people that work there didn’t know what they were doing.

Benny Gonzales JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson benn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LYNZIE CHADWICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashlie Brinson  |  First Impressions 
Rating:
5.0

I ordered a storage unit online, the facility did not have available the one I originally secured, but I took what was available. I really like the facility. However as life events happen, my usage of the facility was shorter than anticipated and the management was very understanding and helpful as I closed out my unit. I'm very thankful to them.

Mike Call  |  Overall Experience 
Rating:
5.0

They were nice and friendly thank you

Donald Putnam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ainsleigh Johannes  |  Overall Experience 
Rating:
4.0

I know staff can’t help the location, but it is in a sketchy part of town. Mike and his staff went above and beyond for me and my family truly terrific employees!

MARGARET COPLEY  |  Overall Experience 
Rating:
5.0

Friendly helpful respectful

Douglas Agee  |  First Impressions 
Rating:
5.0

Thank you

Larry Sanders  |  First Impressions 
Rating:
3.0

Inside buildings were clean, RV area needs to be swept where RV’s are stored. Lots of dirt and debris in most spaces. People are storing junk (old non-functioning RV, washer & dryer, and tires/rims) too.

Dirk Beckett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Richards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Adams  |  Overall Experience 
Rating:
4.0

I was alright with the storage experience, just wish I could have had access after 10pm and that my card would've worked for the bathrooms, even though I had checked in, my code wasn't working, was frustrating. Luckily, the cleaning lady was there and let me in.

KELLY HENRY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Melissa Christensen  |  Online Move In 
Rating:
4.0

Everything is good thank you

Annette Deon  |  First Impressions 
Rating:
1.0

I Reserved A Storage In Ogden And Even Though I’ve Only Rented A Storage Out Of The Clearfield Location. When I Reserved I Specifically Told The Lady I Didn’t Want Anything Up Stairs And She Said She Reserved Me A Ground Level Unit And When I Got There It Was Upstairs. The Worker Told Me There Was A Parking Garage By The Entrance To My Storage . When I Went Over There Big Wooden Boxes Were Stored In The Parking Space Where The Uhaul Would Fit Maintenance Told Me To Ask The People Up Front If Then Can Move It And The Guy At The Front Desk Said They Cant Move It Just Lift The Door And Cart Everything In So I Did In The Pouring Rain . It Was A Horrible Experience And It Felt Like The Employees Did Not Care At All , All Of My Boxes We’re Soaked And Still Had To Walk Them Up The Stairs .

TIA GALINDO  |  First Impressions 
Rating:
5.0

Luis is a Fantastic employee - his attention to detail is A++. - He is definitely Management Material - The storage was great, clean and perfectly cool - Luis took the time and care to show me how to Swipe Log in - leave etc. Thank you Luis for helping me😁

Michelle Meredith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CINDY CLARK  |  First Impressions 
Rating:
5.0

Jeffrey waited on me and he was so helpful and very nice and smart. He know his job. Glad he waited on me. Thank him again for me

Tina Acevedo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICKOLE WALTON  |  Overall Experience 
Rating:
3.0

Staff was very unfriendly. I rented for over 3 years, yet the girl that checked me out did not say anything nice or make me feel like a valued customer. That was also my experience when I checked in and when I occasionally went to the office. The staff seems to be very indifferent, bored, and cynical. The customer service was horrible and left me feeling I would never work with U-Haul again.

david marsh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sammy Poston   |  Overall Experience 
Rating:
5.0

thanks for the service

Jenae Butler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah Chappell  |  Overall Experience 
Rating:
5.0

I guess I should have brought this up the storage key broke off in thr lock before I even had a chance to use it I would like to know if I can get my money back on that.

Randi Rene Norwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT SHUMAKER  |  Overall Experience 
Rating:
3.0

The roll up door on my unit # 1413 would never go all the way up unless someone was there to fix the roller with a screw driver. I complaned for three years and it never got fixed. I always had to have someone from the office there to open the door. We are moving so I won't have to put up with this anymore!!!! Not very good follow through from Management...

Kevin Hranac  |  Overall Experience 
Rating:
5.0

Well oiled machine. So many bad examples with Budget, I would never use anyone but U-Haul. Respectful & helpful employees that make you feel like they're not trying to take advantage, but suggest needful things...

Charles Gibbons  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emily Clapper  |  First Impressions 
Rating:
4.0

The staff was helpful and knowledgeable. The security features are great and the facility is clean. The carts available for customer use were a perfect help in moving everything into my rented unit.

ROBERT DISQUE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO GUZMAN  |  First Impressions 
Rating:
5.0

I am so thankful for how professional and also friendly every single person was during each step of my experience there. The manager communicated with me promptly if concerns arose and helped me from the beginning to get the kind of unit that would be best for me. The staff explained the best way to be able to recycle the boxes -- paper tape -- and made sure I knew I could return unused boxes with receipt. The space was clean, secure, spacious, easy to get to, including covered parking during wet months. What a blessing! This has been an immensely intense time of my life, and I needed to feel that my possessions were safe while I navigated through, and I felt more than safe. I felt cared for and supported, and I will always be thankful for how everyone treated me even though they could never guess how terrified I was. I wish the best for all of the folks who keep that UHaul center as wonderful as it is.

Claire Hughes  |  Overall Experience 
Rating:
2.0

While I was cleaning out my storage unit I was donating a few items and an employee comes riding in on little scooter and sees that I have a mattress on my cart (which I was not leaving because I had read the sign that said you do not allow mattresses to be donated) and yells “you can’t leave your mattress!” Instead of coming and talking to me she just kept riding by watching me as I was leaving the items I was donating just to make sure I didn’t leave the mattress. It would have been a lot easier and more professional to just come talk to me. My other complaint was the letter I got recently about the price increase. When I first started renting the unit the price was $50 and the main reason I stopped was the jump to $70 a month.

Clay Orton  |  Overall Experience 
Rating:
5.0

The GM Mike was great, friendly and understanding. The staff I dealt with today was just as amazing!

SCOTT SHUMAKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

selena gallegos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Pickett  |  Overall Experience 
Rating:
1.0

Lax security measures (wide open exterior doors during daytime hours) and staffing shortages made for extremely long wait times. Interesting Ogden street crowd popping in the facility during daytime hours, too.

ANDREW BLACKWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Boettner  |  Overall Experience 
Rating:
5.0

Tonya was extremity helpful and hit the job done fast

BRYAN BROOKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNA HAMILTON  |  Overall Experience 
Rating:
5.0

I had a great experience with the staff and facility.

rochelle grine  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carrie sowa-ward  |  Overall Experience 
Rating:
5.0

F’ing awesome would totally use again

Aaron Stevenson  |  Overall Experience 
Rating:
3.0

I could never get anyone on the phone.

Darlia Soto  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRYAN BUSHMAN  |  Overall Experience 
Rating:
5.0

Tonya was wonderful to work with.

Jim Hutchins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lonn Holcomb  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LYNZIE CHADWICK  |  First Impressions 
Rating:
5.0

Was very pleased 😄 Thank you!!!

Michael Lucero  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacqueline Boettner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emilee Summers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Perea  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie Larsen  |  Online Move In 
Rating:
5.0

it would be cool to kinda updated it with the uhual app to have a qr code or when signed in on the app the building will know that you are signed in and the sign in and sign out will know you are coming or going

Cameron Andreasen  |  Overall Experience 
Rating:
5.0

Customer service was amazing and very helpful!

David Hoehne  |  Online Move In 
Rating:
5.0

Associates were well trained, friendly and all the facility was kept neat and cleaned.

Irma Guzman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORETTA WALLIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABINADI BLATNICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Templeton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cody Hancock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sincere Naranjo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maria Cervantes  |  Overall Experience 
Rating:
3.0

Would be nice if you would give a pro rated refund for not keeping stuff there after only 4 days past the payment, but yall are greedy and just don't care.

Shane Searle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Marquez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEFF HOLDEN  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Cory Cooks  |  Overall Experience 
Rating:
5.0

All the staff was very helpful and very kind to me I had a couple of problems where I cannot find the key and I found the key finally and brought it back downstairs and they were very nice about that appreciate it the staff very much

julie tapia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beckie Doermann  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debra Cronshaw  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jamie Scriver  |  First Impressions 
Rating:
1.0

The staff here are not helpful at all. Always rude. We thought one or two employees were just having a terrible day. However, it’s everyday and only two nice people and one of those quit. We have had friends in with us and they noticed this as well. We won’t do business here again. We will go to other storage rental places.

Jill Brown  |  Overall Experience 
Rating:
5.0

Great job, I would definitely recommend U-Haul in Ogden for all your moving/storage needs.

JEFF HOLDEN  |  First Impressions 
Rating:
5.0

Very very clean, secure, convenient. I am pleased with my experience and time utilizing this facility. Thank you. Very well ran team and facility. J

JOHN KRAEMER  |  Overall Experience 
Rating:
5.0

Everything was as expected. Staff was very friendly, professional and efficient. The warehouse was exceptionally clean!

DAVID MICHAELS  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tracie Moore  |  Overall Experience 
Rating:
5.0

Move in delayed till the 29th.

Shari Marosky  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda Chetwynd   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry Putman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie Mountain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANE CARLYSLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Staysha Sherwood  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandy Hartman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LISA ROGERS  |  Overall Experience 
Rating:
1.0

You have to get all the way through the processing only to find out that there was an issue from 2005 that they claim there was an unpaid amount owing. Yet uhaul rented to me in 2018 when I moved from Idaho to Utah with no issues. And then you claim that there was an issue when my sister in law went in to rent a uhaul. Your customer service needs a pick up. You had employees rolling their eyes when we were told that the back storage area was open yet when we pulled up the doors didn’t automatically open as it states on the wall

Jules Lewis  |  Online Move In 
Rating:
1.0

Sierra, I was a faithful uhaul customer and left because of your poor attitude and the way you treat customers. I thought a company as big as uhaul would hold their managers to higher customer service standards but apparently not.

JODY BACON  |  Overall Experience 
Rating:
2.0

Staff was rude and nobody ever answers the phone

Mariah Geason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie Newbury  |  Overall Experience 
Rating:
5.0

They helped me in a situation that could’ve been really bad for me but they went above And Beyond to accommodate and help me I appreciate it more than I can express thank you for your compassion

Ambrosia Crawford  |  First Impressions 
Rating:
5.0

This Uhaul is a very clean, well-lit, and secured location. Sierra Romero. The onsite General Manager, has always been friendly and professional everyone we've been in there. Will definitely use this facility location again as the need arises.

Sandra Welch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tracie Moore  |  First Impressions 
Rating:
5.0

I will return when I need storage again

Brandie Driver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane Nebeker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan Farnum  |  First Impressions 
Rating:
5.0

Mr. Romero was exceptionally helpful and friendly during the entire process! It was quick and painless, and really a breath of fresh air for us :)

Joe Senus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nephi Gold  |  Overall Experience 
Rating:
2.0

Manager is rude unfair shouldn't be a Manager Prejudice. She should be FIRED PERMANENTALLY. SHE IS A THIEF, LIAR AND STEALS FROM POOR FOLKS.

Anna dalton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Loren  |  Online Move In 
Rating:
5.0

I wish I could remember her name but the woman who helped us was so kind and knowledgeable. I appreciate the help. Thank you!

Staysha Sherwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody Quintana  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tina Billmire  |  First Impressions 
Rating:
3.0

I wanted a muli level storage and instead got a split entry which was located on the second floor and very hard to move items in. The wheeled carts were a nice and useful touch except there is not a way to take things up to the second floor on them....

Jodi Warner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEPHEN VEEDER  |  First Impressions 
Rating:
3.0

This facility is not convenient for people who have a whole house to store. We had to get our heaviest items into the unit that was the furthest away!! It was a hassle!

DARCY MARSHALL  |  Overall Experience 
Rating:
5.0

Employees were always very ready to lend a hand, no matter what was needed. And very polite and considerate. Facilities were ALWAYS very clean.

Cherie Corwin  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jeffery Goff  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard Hansen  |  Online Move In 
Rating:
2.0

I did not know how this facility was set up prior to reserving storage units. It is an indoor facility where everything had to be put on carts and wheeled to your units from the moving truck. We had a 26 foot truck FULL of 27 years of our household items. While trying to cart not only small items but big heavy items we are having to move around other people doing the same thing. In the past, we have always been able to pull right up to our unit and unload directly from moving truck. Also, first thing that same morning I received an email that said one of our units were canceled, but no phone call. I had to call Uhaul two times in order to get answers. Apparently they did not have the size I reserved available and canceled it. I feel they could have called me as I was panicked since I had my entire house I needed to store. I WILL NOT be using this storage facility again.

DARCY MARSHALL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TERESA DEGRAFTENREED  |  Overall Experience 
Rating:
2.0

I’ve been renting here for years. The least you could’ve done was to prorate the final month. Renting a uhaul truck was a nightmare. Their customer service line is a joke.

Amy Peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janell Draper  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Iverson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Stahlecker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roxie Sandoval  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Brown  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Troy Carpenter  |  Overall Experience 
Rating:
4.0

Someone did some minor damage to my vehicle while stored there

MIKE RUSSO  |  Overall Experience 
Rating:
1.0

I was not happy. I rented a truck and wanted to redeem my free month of storage that you get with a truck rental but the associate said that I had to get the truck from their location specifically in order to do that. I got the truck from somewhere local and expected to be able to have a free month of storage. When I called and talked to an associate nothing was mentioned about having to get the truck from a specific location and nothing was mentioned on the website. It was very inconvenient to have to dish out another 90$ for a storage unit after paying already for a truck.

KIARA CRESPIN  |  First Impressions 
Rating:
4.0

The price of the truck shot up way to much for a $39.00 truck.

VICKY BRITTON  |  First Impressions 
Rating:
5.0

The staff and manager went well above my expectations every time I called on them for assistance.

Melissa Rothanburg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valeria Arriaga  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Heraldo garcia  |  Overall Experience 
Rating:
5.0

My experience with Uhaul was awesome. Great customer service. Good prices especially for two units I needed compared to other places! Thank you all for your services! I would definitely recommend Uhaul to family and friends!

Samantha Andrade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arizona Streeval  |  First Impressions 
Rating:
5.0

In what has been one big mess of a move, U-Haul is the company that was able to get me a truck and a in a pinch, a trailer in the last hours and was very, very flexible when I realized my storage needs were greater than I had originally planned. U-Haul has been a bright star and they have earned my loyalty as a customer.

Crystal Young  |  Overall Experience 
Rating:
5.0

The location is immaculately clean, the air conditioner is amazing and does an excellent job at climate control. The staff is always helpful and professional. The manager knows what she is doing and is amazing. My only complaint is that for a facility that is supposed to have 24 hr access to a unit I’m paying for, U-Haul wants to charge me additional fees to have actual 24 hr access. That seems like a con. The QR code posted to get more information about 24 hr access leads to a dead web link. The office hours are posted. The facility “open hours” are not posted. I only found out what the facility hours were after having to call the security company to get access to the building because my access card wasn’t working after I got locked out mid move and was unable to at least lock up my unit. I’d have to wait 7 hrs to be able to get back in. Some customers work odd hours, and can only do their moving at night. And with our current heat wave, it’s actually preferable. If I start moving things in and out during “open hours”, I can be locked out of my unit and the building in the middle of my move the moment I walk out the door to put something in my car after 10:01 pm. Or set off alarms while inside the building and have the police called because I can’t turn it off by just swiping my card. That’s an awkward situation that doesn’t need to happen. As long as I have my access card or code, there should be no restrictions on me accessing my unit for the full 24 hrs like ANY OTHER storage company. The building doesn’t “close” right when the office closes. While I appreciate those “extended access hours”, Restricting those hours of access doesn’t make a lot of sense, especially with all the cameras and the heavy duty security system already in place. Wanting to charge extra for that access, without offering the ability to even choose to pay for that option online outside of office hours like what is already available when starting a unit rental contract on the U-Haul website, seems like poor planning. Making that option possible will save existing customers a lot of headaches.

Josh Arends  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia Mangum  |  Overall Experience 
Rating:
5.0

This facility and services were fantastic. Storage facility was clean and well taken care of. Customer service was extremely helpful. I highly recommend!

Aaron Carrillo  |  Overall Experience 
Rating:
5.0

I was there nine years and never had a problem one. And when I went to work in the storage unit everything was perfect.

DEBORAH GARDNER  |  Overall Experience 
Rating:
5.0

My overall experience was great. My only suggestion is that when you move out and don't have time to go to the office to close out your unit, to leave your storage door open so they know you have checked out and it is vacant. I had two. One with a swinging door and the other with a roll up door. I pulled the roller door down when I vacated. Even though the locks were removed they only checked me out of the unit with the swinging door. That one closed out flawlessly. The other, they didn't easily see it so I had to call and go into the office to ensure that it was closed out. Had I left the door open I'm sure it would have been like the other unit. They sent me a text to ask if I moved out, which I responded yes, and emailed me a close out receipt. The other they didn't do it was clear that they did not know. Outside of that, a great experience.

Lisa MacDonald  |  Overall Experience 
Rating:
5.0

I had a fantastic experience with this location when I brought my items in from out of town. We’re moving to the area and our place wasn’t ready yet, so I needed a storage unit for a while. Sierra was polite and professional, and took great care of me, despite being very obviously busy.

Michael Moyers  |  First Impressions 
Rating:
4.0

The facility was good. A refund of pro-rated fees would have been nice.

DOUGLAS REINHART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN MEZA-PARTIDA  |  Overall Experience 
Rating:
5.0

Wish I could have gotten a larger unit but oh well. Great staff. A few times I was loading unloading by myself but there was not a courtesy cart to be found anywhere!? Unfortunate but it be like that sometimes. Overall great place in my experience. Not much I'd change (I can't think of anything rn) maybe making sure the outside loading area is free of the massive amount of bird poop that it was covered in. The floors were really smooth so that was nice too.

Eve Lilith (isaac) McDaniel  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JAY VANDYKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie Cuskelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ledicia madrigal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Kolker  |  Overall Experience 
Rating:
5.0

Easy and convenient. Like the facility. Good central location. Staff especially helpful in explaining options

William Wheaton  |  First Impressions 
Rating:
1.0

I was put on restriction to my unit by the manager who was rude for being in my unit to long .

JAMES MILLER  |  Overall Experience 
Rating:
1.0

No comments

Valerie Hosteenez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roy bautista  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Jane Ringel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Brobeck  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Serafina DeBennett  |  First Impressions 
Rating:
1.0

Had 1 month free cause i used a truck never put anything in it canceled it 3 separate times once that free month was up cause I kept getting harrased about payments and now im still getting harassed and they've started calling my family when I canceled it over a year ago saying I owe hundreds of dollars and your auctioning my stuff well theres nothing to auction its empty and always has been!

Emilie Smith  |  Overall Experience 
Rating:
5.0

Great customer service experience in getting everything I needed.

CURRESSIA WALTON  |  First Impressions 
Rating:
5.0

They put toilet paper in the bathrooms, they didn't have any in there for a while. I like having my storage inside the building

Crystal Smith  |  First Impressions 
Rating:
5.0

I was unsure about reputable storage facilities in the area. U-haul is a name I trust. We rented a truck and two units for our recent move. Everything was clean, orderly, predictable, friendly, and convenient. Well done U-haul.

Gwendolyn Andrus  |  Overall Experience 
Rating:
2.0

The poor rating is no reflection on the employees at the Odgen facility. It is because of Uhaul’s policies & procedures. I already tried to resolve these issues at corporate level. I would like to thank the staff at the Odgen facility for helping me load my Uhaul when my moving help didn’t show up. The people at the counter were always helpful and courteous. My rating is because of this: I do have 2 issues with Uhaul and why I would not ever rent from them again. I was discouraged when I rented my storage shed & told that I would be getting a military discount after the first month then it wasn’t honored. I called corporate and they backed up the store manager after you state that you support our military. Doesn’t seem that way to me. Also, to pay for a truck for 4 days and have it back in less than 24 hrs & receive no kind of refund for the unused days is messed up. Uhaul is going to immediately re-rent that truck out and make even more money off of it. I can see being charged for the actual number of days you have it + a one way fee. When you put in the destination, Uhaul determined the number of days for the rental. I did not.

Brenda Watkins  |  Overall Experience 
Rating:
5.0

Fantastic staffmembers.

AARON GARZA  |  First Impressions 
Rating:
2.0

I was a customer of this facility since it was built like 10 years ago and was one of the first customers back when Dahne was the manager. Never had any issues until a couple of months ago dealing with sierra. From the get go she was rude and unfair. The uhaul facility is awesome but that manager there is trash.

FREDDY POLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stevan Guinn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela Hansen  |  First Impressions 
Rating:
5.0

Kat was very helpful and staff friendly

Scott Price  |  First Impressions 
Rating:
5.0

You could put on a map exactly where it is. I still can’t find mine #1979

Amanda Curtis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin Pullan  |  Overall Experience 
Rating:
4.0

I was not clear on where my room was, or how to check in. I asked a girl at the front desk, who though helpful, was very quick to point out how "easy things were" and "most people dont have to ask". Ultimately, I was able to access my room, and after reading a sign board, understand how the keypad system worked. Im very happy with the facility overall, and am glad I chose this location for my things.

Stephanie Hebert  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brandie Driver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CaroleAnn Peltzer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kent Wangsgard  |  First Impressions 
Rating:
5.0

Great as always. Especially welcoming move-in 👍

Brock Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Pullan  |  First Impressions 
Rating:
5.0

The customer service was very helpful and affordable and friendly I give them above a 5 star rating I'm very satisfied with the skills of the uhaul representative who help me.

Corinna Pasillas  |  First Impressions 
Rating:
5.0

Happy with my experience with uhaul storage

Randall Thorson  |  First Impressions 
Rating:
5.0

They were very nice and very helpful!

Nicole Spronk  |  First Impressions 
Rating:
5.0

Very courteous and helpful

David Fitzgerald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana Harris  |  Online Move In 
Rating:
5.0

I was pleasantly surprised when checking pricing and availability and size of storage lockers . I am super pleased that UHaul had available 25'x8' container boxes on property to rent. Very convenient especially with a truck or trailer rental. Thank you David Nordstrom

Chad Verner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Wallace  |  Overall Experience 
Rating:
5.0

Sierra was absolutely wonderful and professional. I always recommend this place being a realtor here and feel good about it because everyone is so friendly

Shannon Palmer  |  First Impressions 
Rating:
5.0

While everything was excellent, I did think it was a tad bit expensive for the amount of space I had.

Donna Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shawn Carolan  |  Overall Experience 
Rating:
4.0

Exelente

Rosa Lopez  |  Overall Experience 
Rating:
4.0

My only reason for not recommending to a friend is that the area of Ogden can get a little strange, I am a single female, often I would be uncomfortable walking to my unit if there were folks gathered outside around the garbage cans and such. I also think it would be great if there was a way to latch the door from the inside while you are in your unit, I understand that you don’t want it locked from the inside, but while I was in The storage unit for whatever reason I was nervous. The staff is incredible, and it is very clean, the area is just sketchy at times.

steffini mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent Lamar Anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

donna SYKES  |  First Impressions 
Rating:
2.0

i honestly couldn’t have moved out fast enough. i was treated so poorly by the staff. i called when i moved out & they didn’t record it in the system properly, so i was charged for another month. the overall experience was unpleasant & i will not recommend this place.

Justina Wilkes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cody Clawson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edward lee Meza   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Bersch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CURTIS RACKHAM  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALD NICHOLSON  |  Overall Experience 
Rating:
5.0

The customers services was very professional and friendly

Mario Garcia  |  First Impressions 
Rating:
5.0

Very friendly staff. Very helpful. Quick and very neat area clean.

Bailey Rhodes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren Catlin  |  First Impressions 
Rating:
5.0

Sierra went beyond her duties to help me find the right space that I needed. She was the reason I stayed there

Ian Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joesph Pearson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig Bersch  |  First Impressions 
Rating:
3.0

Each unit needs a light. Bathroom was gross the one time I had to use it.

Chett Powell  |  Overall Experience 
Rating:
5.0

Very, very nice people. Walked be threw everything.

Marla Burns  |  First Impressions 
Rating:
3.0

I had my unit locked out when payment had been made and so it was frustrating. I wish thee hour to access units were extended. There were a few times I needed to get in my storage and I couldnt cause I needed a blue key to unlock. Then I got a notice about a past due when I had gave notice i was no longer needing unit.

Erica Bungay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherley Blodgett  |  Overall Experience 
Rating:
1.0

Disrespectful call center. Office did the usual below average from my experience.

Alex Webb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meagen Malan  |  First Impressions 
Rating:
5.0

Yesterday Which was the 26th. I was supposed to rent a $19.95 truck. My nephew just asked of we could return somewhere in Salt Lake. Then she proceeded to be very rude and said no im not letting you drop it back off somewhere else. He Was just asking. Then I asked how much it would be and she told me. I didn't have that much on my card and I so I took out cash and she very ignorantly told us I told her twice we didnt take cash. So she said have a nice day. But her demeanor was very hostile and rude my nephew said I was going to pay with my card and have me give him my cash. It was the manager on 32nd and Wall. We went somewhere else to get a truck. and all all I was there for is to clean out my storage shed

Ila Atwood  |  Overall Experience 
Rating:
5.0

Amin was very nice and took time out to help my find my storage unit. Really nice guy. You should.keep him.

KATIKA PITTMAN  |  First Impressions 
Rating:
1.0

They tell you can that you can access your storage till 10 but really it's till 5 then the qr code for extended hours doesn't work and when you try to call the general manager she'll just ignore your calls till she blocks you and when you let her know you're going to file a complaint she'll evict you even if you just paid rent 5 days ago and she won't give you a refund but she will put a past due payment lock on your unit even though it's up to date worse experience I've ever had and I'll be sure to let everyone I know about how awful it was and how poorly Sierra Kennedy does her job

Felipe Gutierrez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAMILLE QUINTANA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette Courtney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITTANY HERNANDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff purtelle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristie Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Lammert  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Roger Wade  |  First Impressions 
Rating:
5.0

My overall experience with my unit and truck rental was great. The only thing I would recommend is giving a military discount on all the product/services and not just a few.

Rochelle Torrance  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINNI MCBRIDE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Adler  |  Overall Experience 
Rating:
5.0

You guys were great to work with. I would highly recommend U-Haul of Ogden.

Jackson Hana  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ty Holder  |  Overall Experience 
Rating:
4.0

long lines, long wait and my access card doesn't work most of the time. but otherwise it's a lot cheaper than near storage unit facilities. Over all no issues so far!

Sarah Boles  |  First Impressions 
Rating:
5.0

I am so grateful for the help from the manager at the Ogden facility on Wall avenue! She helped me transfer my storage unit to a bigger unit and that was an enormous stress for me. I was preparing myself to weed through and get rid of items to make it all fit. She freed me of a major headache! Thank you!

Jeremiah wandell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Marroquin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samantha PHILLIPS  |  First Impressions 
Rating:
5.0

It looked clean , well managed and safe. I felt good leaving my belongings there.

rochelle grine  |  First Impressions 
Rating:
2.0

Rude people bad service

Cody Clawson  |  First Impressions 
Rating:
5.0

The two who helped us were amazing! The manager and trainee were very helpful and accommodating to our situation. Gave us the information we needed and got it set up quick. Would recommend!

Joen Fisi  |  First Impressions 
Rating:
5.0

Very pleasant experience

Michael Tomes  |  Overall Experience 
Rating:
5.0

Great staff. Friendly, helpful and very easy to work with in planning unit rents and availability.

David Cook  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jackie Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Marcheschi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allie Wentland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ila Atwood  |  First Impressions 
Rating:
5.0

The site was affordable and well maintained with carts available for no additional costs. It met all my needs for the 2 months that I stored my extra household goods after a move.

Steven Harris  |  Overall Experience 
Rating:
5.0

So far, couldn’t be better.

john curtin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry Bushman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenae Butler  |  First Impressions 
Rating:
5.0

Fueron rápidos y atentos los empleados .

Sandra Gonzalez  |  Overall Experience 
Rating:
5.0

Thanks

Trina Ramirez  |  First Impressions 
Rating:
1.0

I received the absolute worst service from Erik Simmons. The man was rolling his eyes and shrugging his shoulders and being indignant towards me despite being a returning paying customer. Mr. Simmons and I were in disagreement about existing damage to a rental truck which he was trying to place blame on me. When I asked to see a picture of the truck prior to me renting it , Mr. Simmons showed me a picture of a completely different truck ! How do I know ? Because the truck I rented has a serial number painted on the truck just above the drivers seat. Mr. Simmons told me the picture was taken on June 18th , 2021. However there was no serial number on the truck he showed me despite claiming the truck had been at that facility for 3 or more years now. I asked Mr. Simmons for contact information and how to begin the process to dispute the damage, he responded by calling the police and describing me as a threatening black man with gold chains and tattoos ! When the cops arrived , they told me I had every right to try to collect that information. Being reduced to negative stereotypical attributes and having the cops called on me for wanting a corporate email is not the service I was looking to receive from Store #720055

marcel peters   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis juarez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Liberty Lockett  |  Overall Experience 
Rating:
2.0

There was no way for me to cancel my monthly rental through the app or on the website. So I had to call and wait online forever to get through to someone. I also never received the email (that I was promised) confirming that my rental had been canceled.

Rex Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercedes Sandoval  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Heater  |  First Impressions 
Rating:
5.0

Employees at this specific location in ogden went above and beyond to make sure I had a good experience.

CLAYTON MOSS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS REGISTER  |  Overall Experience 
Rating:
5.0

Staff was great. Helpful and courteous! Overall experience all the way from truck rental to storage units was excellent. I Definitely would recommend Uhaul and this storage location to my friends .

Adam Parsons  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sharene Dupree  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyson allen  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jessica Deer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly Mitchell  |  First Impressions 
Rating:
4.0

Not all the staff were rude, just one lady. Overall I was very happy

Khymm Flanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rusty Powell  |  Overall Experience 
Rating:
5.0

The extended hrs helped me get excess stored on site at night to t to enable truck turn-in on schedule.

Steven Harris  |  First Impressions 
Rating:
5.0

I'm sorry that the people I tried helping were a royal pain in your butt. They showed no respect to the rules or the property and I should have known better than to have helped them. Even when being evicted I was shown patience and respect by your staff. I appreciate you and your facility. Again I'm truly sorry for the lack of respect and consideration the people I helped chose to display. My mistake. Please accept my apologies.

Brendon Stegen   |  Overall Experience 
Rating:
1.0

I didn't have a good experience via phone with representatives prior to move in. They lacked customer service skills and technical communication skills. When I started to ask about my storage unit I was hung up on. I believed the first unit I booked to be online move-in accessible, but I ended up not being able to use the online process for that unit, so I ended up booking a different one. This took a significant amount of time to figure out and disrupted my moving schedule. I also ended up getting charged for the first month despite the deal running for first month free if also booking a u-haul truck. Had I been able to discuss my unit prior to move in I maybe would've had a different experience.

Rachael Gulbrandsen  |  Online Move In 
Rating:
4.0

Only thing is my outdoor storage was not empty that I was assigned to. Ended up getting one inside that was smaller and more money

Leticia Chavez  |  First Impressions 
Rating:
5.0

Over all my experience and time with the storage unit was great. The only issue I had was when I had gone in to tell them that I was done with the unit. I had to wait over 20 minutes and at that point I was frustrated and finally left. There was one guy working hard to help a customer in one line. In there other line there was an older woman who was being helped by a clerk and for some reason another staff member was standing there watching that interaction who once looked up and said we will be right with you. There was one guy on the phone helping another customer. Two staff members where just walking around behind the desk. In line there was me and one other guy behind me. After waiting for so long I just polightly asked if I had to stay there or if I could just call in later to close out my account. For three days I tried to call and got looped around the phone system and never actully talked to someone. For as many customers that where in the store 4 of us with 5 or so staff members it seems a bit crazy that there was over a 20 minute wait to be serviced and again it was only 20 minutes because I left.

Shawna Costello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynette Prieto  |  Overall Experience 
Rating:
3.0

It was well and convenient had carts that you can hall things with made a big difference its clean and we'll taken care of friendly people.

Cynthia D'Amico  |  Overall Experience 
Rating:
1.0

The manager was very rude an was extremely angry an screwed me out of everything I owed an messed me up on my payments, falsified the paperwork so it looked like I wasn't paying my bills so she could get her boyfriend to get there hands on a very expensive piece of art I had in there an I had a lot of personal things that were important to my children an she had a personal grudge against me since before she started working for you so she got what she want. I'm going to bring up a lawsuit against u haul for harassment and for theft of me stuff in storage thank you for the e you put me thru this is the worst company I've ever dealt with you are theifs crooks

JAY GOLDSTEIN  |  First Impressions 
Rating:
5.0

Uhaul continues to impress me in customer service

Steve Porter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pete Gallego  |  Overall Experience 
Rating:
5.0

A pleasure to deal with this facility.

Rose DeAlmada  |  First Impressions 
Rating:
1.0

I did not just move out. I was wrongfully evicted in October and all my stuff thrown away. The manager is the worst person imaginable and being next door to the homeless shelter doesn't help. If you had my stuff and failed to notify me i am suing!

Angela Ramirez  |  Overall Experience 
Rating:
3.0

Access options are extremely difficult with a trailer. The floor of the interior storage unit was dirty, uneven, and rough concrete. Not at all what I expected.

Tom Markiewicz  |  First Impressions 
Rating:
5.0

Needed storage after selling a house with most, but not all, furniture. This was an ideal solution. Easy process, helpful staff, convenient auto pay.

Doug Seay  |  Overall Experience 
Rating:
5.0

thank you so much for keeping my deceased husbands paintings safe and secure throughout the past 10 or more years. I will certainly use you if the need comes up again.

CAROL SHEPHERD  |  Overall Experience 
Rating:
5.0

It was fast and convienent

Lena Griffiths  |  First Impressions 
Rating:
4.0

My recommendation would be to include if the unit is on the mezzanine or ground level and include a map or something to highlight where the unit actually is. But overall it was far easier than other storage units I had to deal with.

Abinadi Blatnick  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lex Jennings  |  First Impressions 
Rating:
5.0

The ladies that worked were always amazing and nice.

alicia ortuno  |  Overall Experience 
Rating:
5.0

Uhaul moving and storage is an excellent storage facility and will use the facility in the future if i need again

Randall Thorson  |  Overall Experience 
Rating:
5.0

I really like the way they treat they Customer really know that my stuff is safe there thank you

Bonnie Newbury  |  First Impressions 
Rating:
1.0

Leaking from roof into the unit Ruining property

JOSEPH DECARLO  |  Overall Experience 
Rating:
5.0

Peace of mind , clean and safe. Happy holidays . Thankfully . M Crawford

Marlon Crawford  |  Overall Experience 
Rating:
4.0

Honestly, staff was a little grouchy, but it seemed a busy day and they were helpful, and that's what counts.

SAREAH GARDNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kale Syme  |  Online Move In 
Rating:
1.0

i rented a unit for $54+ from a helpful young lady, left the facility and returned home. Then I realised that the Unit I had chosen in the facility would not be suitable. I tried to rearrange the unit over the phone, the young lady advised me that she was unable to see what was available and what was not. Consequently I returned a little later to the facility to rearrange the rental and the female customer service rep, Carol, was little more than unpleasant. She was rude, curt and unhelpful. She claimed that the price I had been quoted in the morning of $59+, and that was also listed on the website, was not the price of the unit I requested in place of the original one. She claimed that it was $69+ and had always been that price. She offered no explanation for the price hike of $10, other than that it was the original price. I left and immediately found another provider, with a site manager who has had some customer service training and knows how to employ it. I am happily ensconced at that site Bad choice of employee, U-Haul. I will not return to your facility for any service or product. I will also share my experience with anyone who wants to know where to store their belongings for a lengthy-term (12 months +)

debi sheridan  |  Overall Experience 
Rating:
5.0

This was the next best thing to inside storage for our RV. The RV was protected from the elements by the roof but got very dirty on the outside. Dirt/dust was easily washed away with a hose.

PATRICIA CHASE  |  Overall Experience 
Rating:
3.0

I made a reservation. Had a reservation confirmation, and when I went to move in, I was told the reservation meant nothing because there weren't any spaces available. I was told it was first come, first serve which I thought the reservation would help with. It didn't. Fortunately, on the day I needed the spot, one did become available and they contacted me and offered it to me, which i appreciate. A bit of a rough start but I do have a spot and i'm sure it will work out just fine.

Robert Gale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Wriedt  |  Overall Experience 
Rating:
1.0

I rented the rv spot for a month but didn't actually use it when I went in to cancel after 2 weeks of renting it to cancel it I was told that you don't prorate and won't refund the two remaining weeks of my rental so now that your going to rent the spot again cause they are high in demand your going to double dip I will highly not recommend you're storage facility to anybody I will recommend people look elsewhere for there storage needs

Jake Cawley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Greer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelica Castillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Jennings  |  Overall Experience 
Rating:
5.0

I would like to thank you all so very much for helping me keep my stuff safe for the I was there you guys were great thank you for working with me when I forgot to pay you guys were always so good and helpful thank you very much

Trina Ramirez  |  Overall Experience 
Rating:
1.0

The manager Ms. Kennedy is one of the most unprofessional rude people I’ve EVER encountered at a Uhaul. She also took it upon herself to close use for customers to use the restrooms, stating,” I’m tired of putting toilet paper in and having it go missing!” So, with all the money we customers pay she first put a keypad outside each bathroom, then closed the bathrooms with a sign. I think there are laws she’s breaking and secondly she doesn’t own this Uhaul. She also treats customers rudely, she is not a good representative of Uhaul and I hope they replace her. Look at the local ratings for his place, it’s low for a reason.

Robin Yarnell  |  First Impressions 
Rating:
5.0

Thank you for the free month. Wish I would have found you first.

Gary Partington  |  Overall Experience 
Rating:
5.0

Excellent service. I was having ALOT of issues with the app when my 1st payment was due so it ended up being late. They were very kind when I explained to them, what issue I was having and even waived my late fees. I have ZERO COMPLAINTS!

Natalie Gentry  |  Overall Experience 
Rating:
5.0

Everyone of the personal were absolutely helpful and understanding. I would definitely recommended this facility to my friends.

ralph welch  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kevin butters  |  Overall Experience 
Rating:
2.0

Staff always got my information wrong and some staff at the desk and on the phone were snippy and rude.

Morgan Ballard  |  Overall Experience 
Rating:
5.0

On occasions I saw individuals ride bicycles directly in the facility where the storage was located. It was apparent to me that they didn't have storage inside the facility that didn't bother to check in or out that just rode the bus that goes in are rolled around as they were looking to steal something. Besides that, everything was clean and the staff was very friendly.

Paul McKinney  |  Overall Experience 
Rating:
3.0

There trucks are not taken care of

JOHNATHAN THOMAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarissa Jacobi  |  Overall Experience 
Rating:
4.0

My online reservation stated that there would be a lock provided and nothing was in the unit when I arrived. Aside from that, everything was great.

Mitchell Bunn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shawna Code  |  Overall Experience 
Rating:
5.0

Great storage facility, clean, climate controlled and well lit. Staff is always available to help.

nicholas diprima  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hayden Acosta  |  Overall Experience 
Rating:
4.0

It would if you move out in the middle of the month to prorate the cost

Natalie Daniels  |  Overall Experience 
Rating:
5.0

Sierra was very friendly, polite and understanding. She is the perfect choice for manager. Unfortunately I had to cancel my storage unit the same day due to other circumstances. If I need a unit again, I will be back to talk to her.

Greg Larson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IDA MAE MCKAY  |  Overall Experience 
Rating:
5.0

My friend Lana Adams reserved me a 5X10 unit storage. They told her it will be on the first floor we got there its on the first floor upper level. Thank you for helping me U Haul

Susan Leishman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila Woods  |  First Impressions 
Rating:
1.0

Depite Uhaul National showed me having a reservation for a 10 x 10 space, the facility showed nothig for me.

Alfred Jason Densmore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Daniels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Stillman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jessica Rasmussen  |  Overall Experience 
Rating:
5.0

Very helpful

Verna Mcpherson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harmony Walters  |  Overall Experience 
Rating:
5.0

very helpful and courteous customer service. Highly recommend

Randall Thorson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucy Carnes  |  First Impressions 
Rating:
5.0

Sierra Kennedy was awesome

Ian Cox  |  First Impressions 
Rating:
5.0

Excellent customer service

Joe Murphy  |  Overall Experience 
Rating:
5.0

Clean and spacious storage room and was plenty for me. I like the fact its temperature controlled.

Brigido Cruz  |  Online Move In 
Rating:
5.0

I had a really good experience at the wall ave location. And I would specifically like to call out the Manager Sierra Kennedy. She was super helpful and very nice, nice to see that in management.

Chuck Youman  |  Overall Experience 
Rating:
5.0

I will use this location for all my storage needs.

John turner  |  Overall Experience 
Rating:
4.0

Good customer service!

Donna Roberts  |  First Impressions 
Rating:
5.0

The units are spacious and clean. The staff is amazing!

dianna dunn  |  Overall Experience 
Rating:
2.0

We weren’t given any instructions. The lock on our unit wasn’t taken off and then the alarm went off. We walked back several times due to lack of information. We didn’t know about the check in pin pad

Jody Young  |  First Impressions 
Rating:
5.0

We really appreciated how clean and well lit the facility was. We will be using the storage units again. Stacie was extremely friendly, professional and quick to help! Thank you.

Alan Dickinson  |  Overall Experience 
Rating:
5.0

Very friendly staff

Bart Laybourne  |  Overall Experience 
Rating:
5.0

Thanks

Kurt Park  |  Overall Experience 
Rating:
4.0

I think that the policy of no prorating is extreme. 2 days is very unfriendly policy and greedy. 10-15 would be more reasonable.

Suzanne Sandoval  |  Overall Experience 
Rating:
5.0

I was able to close out over the phone. This was very helpful since I am going through chemo right now.

Roxanne Russell  |  Overall Experience 
Rating:
4.0

For them to explain a little bit better on a check out when you leave your storage unit

Felicia Luiba  |  Overall Experience 
Rating:
1.0

Worst nightmare experience ever. The staff are disrespectful, immature, and untruthful with what they tell you. Please if you value your hard earned money.....go somewhere else.

sherry barker  |  Overall Experience 
Rating:
5.0

Was quick service , knowledgeable and helpful in getting the storage space I needed for my RV . Made me feel that I was the priority of the day ! Thank You. 👍🇺🇸

WAYNE L MADSEN  |  First Impressions 
Rating:
1.0

Your manager is rude. You guys messed up my payment three times in a row and I felt very taken advantage of and disrespected for no reason the entire time I rent a storage unit from you guys.

Jose Pichardo  |  Overall Experience 
Rating:
3.0

Seemed understaffed I was waiting like 20 mins just to ask a question. But other than that was very well taken care in all aspects.

Ryan Robinson  |  First Impressions 
Rating:
3.0

The facility was good but staff did not care about customer service or even being nice. They acted like it was a hardship to even talk to me. Raising the monthly rent was the final straw.

troy thuet  |  Overall Experience 
Rating:
5.0

Other than having to unload a truck full of big bulky heavy furniture down a long hallway of units, I had an amazing experience with Uhaul overall. The people were nice, friendly and very helpful!

dianna dunn  |  First Impressions 
Rating:
5.0

The gentleman that works there at the register is amazing! Solved my issues everytime and was very friendly and efficient

Jessica Hinman  |  Overall Experience 
Rating:
1.0

Very bad yesterday the employers told me ill have to go cuz they have to clean the floor today when ill when to ther with my stuff ill enter the number to sing in andthe doors are locked :(

Alicia Ruiz  |  First Impressions 
Rating:
2.0

2 hour wait for some one to drill a lock pay $50 for a bit just in case one broke. Had the locker for 89 months paying $40.month for $3600. No reason U-Haul could not have keep a key. Unsatisfied!!!

ROBERT STANTON  |  Overall Experience 
Rating:
4.0

Storage is well ordered and clean. My only complaint is distance from truck to storage location.

Suzanne Sandoval  |  First Impressions 
Rating:
5.0

Thank You

Robert Facer  |  Overall Experience 
Rating:
5.0

Excelente

Mariam Guillen  |  Overall Experience 
Rating:
5.0

Great customer service!

Matthew Blair  |  First Impressions 
Rating:
5.0

Easy to obtain and cancel.

Linnae Scott  |  Overall Experience 
Rating:
5.0

Very Friendly and very helpful

Cecil Mason  |  First Impressions 
Rating:
4.0

Chrispen and Sue were especially proficient. Just one minor mis-step in the 3,000 sq ft house that was packed--a broken shelf which I am told will be replaced.

Sherley Blodgett  |  First Impressions 
Rating:
3.0

Better trained staff

Thomas Robin  |  Overall Experience 
Rating:
5.0

Very professional and friendly staff

Bart Laybourne  |  First Impressions 
Rating:
4.0

They were kind

Lonnie Anderson  |  First Impressions 
Rating:
4.0

Overall satisfied. Check out was efficient and friendly. We are very unhappy at the lack of prorated refund for days not used and request that we receive monetary compensation, if at all possible.

Lisa Lofthouse  |  Overall Experience 
Rating:
5.0

Thank you! This was just what we needed.

Candi Olsen  |  Overall Experience 
Rating:
3.0

If you get a storage use the inside facility using the outside storage is very inconvenience when you want to get into your unit, the hours to do so are extremely unpleasant.

CHRISTINA REYNOSA  |  Overall Experience 
Rating:
2.0

Manager does not care about staffing requirements. Very slow service because not enough employees.

Richard Safsten  |  Overall Experience 
Rating:
5.0

The uhaul facility in Ogden UT was amazing.

Corey Rowe  |  First Impressions 
Rating:
5.0

First to be given a months free rental just from using your truck to move was an unexpected advantage... This alone made our move so much more pleasant. Choir staff were all great..

William Watkins  |  Overall Experience 
Rating:
4.0

Very friendly staff.

rebbecca gilley  |  Overall Experience 
Rating:
5.0

This is our second usage of your facility. It is as great as the first time. Thank you.

Leslie Maddock  |  Overall Experience 
Rating:
5.0

Great service, friendly and helpful clerk. Will highly recommend location .

Jackie Jones  |  First Impressions 
Rating:
5.0

Very helpful

Lucy Garcia  |  Overall Experience 
Rating:
5.0

This facility is outstanding, a true reflection on management.

Gary Odam  |  Overall Experience 
Rating:
5.0

From the moment of picking up the truck from the LA area to arriving in Ogden, Utah not one problem and even though it was the largest truck gas mileage was also great. Thank you to all..!

William Watkins  |  First Impressions 
Rating:
5.0

Good customer service

Jorge r Davalos  |  First Impressions 
Rating:
5.0

When in need of a storage unit I will definitely come to uhaul. I love the new security with the garage doors and the recent remodeling that has been done. great customer service. Very friendly staff.

Christopher Henderson  |  Overall Experience 
Rating:
1.0

I have never been so rudly treated before the manager. I will tell everyone I know how bad they treat people there and Not go there for storage shed

Rex Searle  |  Overall Experience 
Rating:
4.0

good

mark baker  |  Overall Experience 
Rating:
5.0

Great staff, very accommodating and extremely secure. Also, can’t beat the pricing for RV storage!!

RYAN FRANDSEN  |  Overall Experience 
Rating:
5.0

Pro rate your charges so that if someone cancels their rental one day after it reviews they get some of the rent back especially after renting it long term

Adrian Watkins  |  Overall Experience 
Rating:
5.0

Staff was knowlegeable and helpful in setting up my storage unit

Kerry thomas  |  First Impressions 
Rating:
5.0

all ways great

Timothy Keefer  |  First Impressions 
Rating:
5.0

thank you

Robert Conwell  |  Overall Experience 
Rating:
4.0

The gentlemen that checked us in was very helpful.

Jaymz Bott  |  First Impressions 
Rating:
5.0

Great service

Zack Simpkins  |  Overall Experience 
Rating:
5.0

the experience was good during the rental time.

Mathew B. Schwenk  |  Overall Experience 
Rating:
5.0

The people at the Ogden location were awesome Very helpful, and answered every question i had to the best of their ability. My issue was with another site

Andrew Niemeyer  |  First Impressions 
Rating:
5.0

Very easy to use and reasonable pricing

Christina Murphy  |  Overall Experience 
Rating:
5.0

This site was always clean and the staff was always helpful. They were accommodating with refunding my rent when I moved out a day after my payment has processed.

AMANDA JOHNSON  |  Overall Experience 
Rating:
5.0

Trailer was exactly what I needed and worked great. The staff on both ends of my trip were very nice and helpful. Wonderful experience

Zack Simpkins  |  First Impressions 
Rating:
5.0

You have a very friendly and helpful staff. You treat people with respect and that is much apprciated. Thank you for your help. HAPPY HOLIDAYS!!

Linda Zuech  |  Overall Experience 
Rating:
5.0

I wish I remembered his name. The man with the beard and reddish hair. He was just fabulous. One of the kindest employees I’ve seen and he’s so SO helpful. Thanks UHaul. Excellent job.

Brittanie Daily  |  Overall Experience 
Rating:
5.0

Well organized and maintained, but keep an eye out for squatters

DONALD SHINAUT  |  Overall Experience 
Rating:
5.0

Thank for always have a wonderful facility and wonderful staff! You know what customer service is all about!

SHARON STREIF  |  Overall Experience 
Rating:
1.0

The bookkeeping system for rental is horrible!! We had to fight every month about payments. We had 2 two units started on different days so payments never got posted correctly.

Tracey Poteet  |  Overall Experience 
Rating:
5.0

Very fair and easy to work with employees.

Gary Morton  |  Overall Experience 
Rating:
4.0

..

Mary Mackenzie  |  Overall Experience 
Rating:
5.0

Daniel was so helpful, and made our experience so welcoming and enjoyable.

Patricia Winn  |  Reservation 
Rating:
5.0

Very helpful when I went in.

shanel anderson  |  Overall Experience 
Rating:
5.0

The employs that helped me were knowledgeable and friendly. when I needed to extend the use of the truck for another day they were very accommodating.

Paul Scheel  |  Reservation 
Rating:
5.0

They came through in a great time of need if it wasn't for them I wouldn't have made it thanks Uhaul

Holly Baysinger  |  Reservation 
Rating:
5.0

We very rarely went to check on any of our things over the three and a half years that our things were in storage. Everything was in great condition when we pulled it out. Everyone was very helpful.

EMILIE LARSEN  |  Overall Experience 
Rating:
5.0

The staff were helpful and made an effort to accommodate our needs. I have used the service at this particular store and I have been very pleased!

DEBRA DANIELS  |  Overall Experience 
Rating:
5.0

Surely I will use your services again.

HORACE CURLETTO  |  Overall Experience 
Rating:
5.0

My experience was awsome. Daniel at the ogden store was very friendly and nice. He had great customer service skill's. I would definitely recommend this store. I will use this u-haul store again.

harmony walter  |  Reservation 
Rating:
5.0

Stop Moving storage shop kudos Toby great everything you need and everything

raymond williams  |  Reservation 
Rating:
4.0

Double code entry boxes were a little confusing

mikayla schlutter  |  Overall Experience 
Rating:
5.0

Clark provided exceptional customer service

Art Knab  |  Overall Experience 
Rating:
5.0

While some staff members weren't on the same page as far as returns and policies, I still felt very well taken care of.

Victoria Lee  |  Reservation 
Rating:
4.0

Very secure.

HOLLY SCOTT  |  Overall Experience 
Rating:
5.0

It was convenient and very clean

Diane Zaugg  |  Overall Experience 
Rating:
1.0

The price was wonderful, the customer service was very helpful. However it took an hour and forty minutes before i was being serviced, by that time they told me oh sorry we are closed for the night.

Joshua Emmett  |  Reservation 
Rating:
5.0

extremely friendly and helpful.

Tracey Poteet  |  Reservation 
Rating:
5.0

very clean friendly cool great all around

Linda Eutsler  |  Reservation 
Rating:
5.0

The person who helped me did a great job!

Steve Mills  |  Reservation 
Rating:
3.0

Some staff nice, we pay monthly and use Cashier Check. There were probably only about 3 people that new how to put the check into the system. Last month account was messed up, said late but wasn't.

trevor cottle  |  Overall Experience 
Rating:
5.0

Everything very good service prefect

OSCAR DIAZ  |  Overall Experience 
Rating:
5.0

Alarms on every storage door. Peace of mind!!!!!

Ronald Bliss  |  Overall Experience 
Rating:
1.0

Everytime I went there always heard alarms goin off

chrysta harvey  |  Overall Experience 
Rating:
2.0

Our plans changed a bit and we were going to need the truck longer and wanted to extend the rental contract to the next day (over night) and was told that we needed an additional $100.00 deposite.

Rebecca Coziar  |  Reservation 
Rating:
5.0

We have USED this Uhaul facility many times and have always received the best Services.

sidney johns  |  Overall Experience 
Rating:
4.0

The only concern I have is that the storage area seemed to have a few folks who appeared to be living out of their units. More staff monitoring the area would have made it feel more safe.

GAYLA JAMIE GOUGH  |  Overall Experience 
Rating:
5.0

The lady that helped me was very courteous and friendly

CARRIE ELLEDGE  |  Overall Experience 
Rating:
2.0

I tried calling numerous times and never could get through, I'd have listed as paid and then get charged a late fees.

Keith Gustafson  |  Overall Experience 
Rating:
4.0

The AM, Heather, went out of her way to help us with a difficult situation and was very helpful. I would rate the experience with the Manager Sierra as poor as her CS and listening skills are poor.

Lori DeBry  |  Overall Experience 
Rating:
3.0

No complaints about anything other than there is always a wait to be helped by the staff.

Audrey Robertson  |  Overall Experience 
Rating:
5.0

This was my first experience when I moved to Utah. They were all very friendly and had sense of humors. They were probably glad when I left that day. Lol. I just talk, talk, talked the whole time.

KATHERINE YARNELL  |  Overall Experience 
Rating:
3.0

We had no problems,and were pleased with the cleanliness. The hours were inconvenient seeing that it closed at 7pm. I usually don’t get off work until 7pm. Just wish it were open later

pesi leiataua  |  Overall Experience 
Rating:
5.0

This was an RV stored for the winter months. I would do this each winter if space was available. Thanks so much

Paul Vlaanderen  |  Overall Experience 
Rating:
4.0

A check-in mistake made by a new associate. Another associate caught and corrected it but the mistake cost us valuable time so we could not empty the truck and return it before office closed. :-(

Darrell Bopp  |  Overall Experience 
Rating:
4.0

Everything went well, and if I ever had questions, the staff was very helpful.

Elesha Andrus  |  Overall Experience 
Rating:
5.0

Thank you!

tracy guthrie  |  Overall Experience 
Rating:
5.0

The staff was always very helpful with a smile on their face. Thank you.

DAVE PENROD  |  Overall Experience 
No reviews have been submitted for this location.

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