Helped me change the drop off location
Mark LCustomer Reviews for U-Haul Moving & Storage of Odenton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Personally, Michael. Always helpful. Always responsible and follow through with any questions. I may have had to help watch Over my personal Belongings.
kevin m | Overall ExperienceAaron was awesome! Super helpful, knew what he was doing. Also another gentleman there with a medium gray beard, sorry I didn't get his name. They both deserve a raise for their exemplary dedication to the profession.
RICHARD V | Overall ExperienceN/A
antoinette S | First ImpressionsAll the Staff are friendly and kind.
Adio P | First ImpressionsHe was by far the most amazing of all employees i dealt with
LOUIS A | First ImpressionsRental associate was very kind and helpful
bryant t | First ImpressionsI had my storage space for 2 1/2 years and all I could say is it felt like I had a private apartment. It was clean, safe and staff were very friendly and helpful. If I had to use a storage again it would be here. Thank you for making sure my valuables were safe.
Maria A | Overall ExperienceThe key code system is antiquated and was broken majority of the time I rented storage space. Office staff shouldn't have had to stop rental counter work to unlock or provide new key codes. This was a huge problem and dissatisfaction with U-haul corporation.
Tina L | Overall ExperienceGreat customer service from beginning to end! Unit was clean as well! Easy to access!!
Brighton b | First ImpressionsTavis C was awesome very friendly very helpful!
Princess G | First ImpressionsMy unit had infestation of mice.
Yvonne M | Overall ExperienceExtremely friendly and helpful staff. Clean facilities. Excellent temperature and humidity control inside the storage area. Elevator and free/available carts for transport were a HUGE bonus, thank you!
CRAIG C | Overall ExperienceMy entire experience was well above 5 stars.
Carl D | First ImpressionsFacility and Staff were awesome!
John R | Overall ExperienceChris and Tavis are the best employees there. Don't let 'em go; maybe give them a raise. They deserve it.
Aleesea S | Overall ExperienceGreat Customer Service checking in and out.
Imani B | Online Move InI gave 2 stars because the unit itself was nice. The customer service was awful. I almost wanted to apologize for inconveniencing them any time I wanted to get into the unit that I was paying for. I paid for a drive-up unit $244 monthly but was told on more than one occasion that I could not backup to my unit but to park on the side of the building and use the sidewalk (complete with a nasty attitude)to load something heavy into my truck. Meanwhile that employees car was parked in front of my unit. I was speechless and just left. It wasn’t until I actually got fed up and made a phone call that I could actually use my drive up access. I encountered one helpful black male on staff but everyone else especially the black female and one white male had attitude problems and could really use some customer service training. My unit was set to auto-pay and I closed it one day after the payment for the following month was withdrawn. I asked if I could get it prorated and was told not for my unit. The larger unit are always in demand especially because it’s next to a military base, I’m sure there is a waiting list. I wish that I had a better experience. I still rent from Uhaul but in Annapolis and the experience is completely opposite.
Yolonda P | Overall ExperienceEmployees were helpful. $10 for $24 hour access is a scam.
Matt V | First ImpressionsMove in over 20 years ago
ROBERT R | First ImpressionsThe manager of this location is the absolute best.
latarsha b | Overall ExperienceStaff was very helpful, everyone said hello. The manager answered every question that I had. I have been past a few uhaul storage and they weren't as clean nor as nice that's way I traveled the Xtra miles to this one.
KERRY B | Overall ExperienceSupport outstanding!
Jose V | First ImpressionsPros: The overall Uhaul personnel were very helpful Cons: I had to have 3 points of contact to rent a storage unit, weird and inconvenient, the unit itself was pretty beat up and ill maintained and it was very expensive. The recommend should have a maybe option, despite these issues it's more up front and less predatory of a business model than public storage.
Joseph R | First ImpressionsExcellcent, friendly, helpful and courtesy staff All are Awesome!! im going to miss them.
Shelley V | Overall ExperienceThank you everyone
Rosa M | Overall ExperienceStaff was great and facility was perfect
Denise W | Overall ExperienceElevator didn’t work properly wouldn’t go up or down. You will get stuck in the elevator for 15 then the doors would open. And the lady that worked there was too high to work, she had no idea what to do. Other then that it was great.
Shaun H | Overall ExperienceI decided to vacate my storage to go to a facility that will wirk better for my needs. My unit was paid up for the month, until Oct 28th. I vacated on October 1st. To not get any sort of a refund feels like robbery.
Fermena T | Overall ExperienceThe staff was super rude and didn’t want to do their job the entire time. From the moment I walked in they said they didn’t have my unit. Luckily I had my proof of holding the unit. Then she wanted me to do everything myself on my phone. I wasn’t get good cell phone reception, I had to ask if she could just register me since I’m here in person, that seemed to annoy her and when the process was done, I was just sitting there…. I had to ask am I all set?
Jaime P | First ImpressionsElevator was malfunctioning.
Richard B | Online Move InA lot of my things got damaged while they where in storage do to water damage and mold.
Lakisha B | Overall ExperienceThe lady that works the was high and couldn’t function. So I had to come back 2 days later to get everything situated.
Shaun H | First ImpressionsI didn't catch the name of the guy who helped me, but he was extremely helpful and friendly. This was especially nice to see after a long day on the road.
Spencer M | First ImpressionsThe staff were always very helpful and knowledgeable.
Kenneth T | Overall ExperienceThe best I have known for a long time
JEREMIAH J | Overall ExperienceThe staff was very helpful and on point. The whole experience was flawless. The pickup and drop off was made easy by a very well trained staff.
Daniel M | First ImpressionsI have rented from several different U- Haul locations throughout my lifetime. This location is hands down the best I have ever rented from. Thanks
Gregory B | Overall ExperienceMy experience with the PREVIOUS Staff was that they were Struggling without Management’s Support. I had to contact the Regional Manager in order to REACH the “Site Manager” to resolve our communication differences. The Gentlemen that were there are NO LONGER THERE!! They were BEYOND HELPFUL!! And I met one in a STORE- he was SO HONORED that I remembered him. In conclusion, I WIlLL be “saving” this for Future Reference/Need.
TERI H | Overall ExperienceVery good. Thank you!
THOMAS G | Overall ExperienceThe experience I had regarding access showed me its important to clarify when the "Rent of the Unit" can/does have access because, if you don't, you will find you can't access until the next business day when the office re-opens. This was going to be our fate until we got a Customer Service Supervisor to assist. We had paid to have access after office hours but it wasn't visible for some reason to the Customer Service employee until the Supervisor was somehow able to dig further and find it. Our opinion is that all Customer Service employees should have been able to see the access level.
CECILE C | Overall ExperienceThe staff was a bit rude as I was told conflicting information from a staff person at u-haul.com regarding payment. She didn’t make herself clear that I was getting my FIRST month free rather she said “you get a month free@. I had a very stressful day as I was relocating the next day so I had many things to do. All in all, it went ok.
Yvonne M | First ImpressionsThe last-minute notice to pick up a truck 50 miles away sucks. But the customer service representative gave me 100 additional miles.
Lisa F | First ImpressionsHad a wonderful experience with the staff at this location! They do amazing work and should definitely be praised. Both Tavis and Megan really made my state-to-state move so much smoother and pleasant. HOWEVER I have two major criticisms. 1) Management needs to fix the address and directions to this location. It took us an hour of driving around to finally find the location. If we followed the address and directions given by U-haul it takes you to the middle of a traffic circle and states that you have arrived. When I called the the U-haul # I used to make the reservation they were not able to help us navigate. When I addressed this concern with the office employee they said it happens often with new customers which is disheartening because it means it’s been an issue for a while. 2) The lighting in the back where my storage unit was located did not feel safely lit. I could see the functioning cameras of the location in the office so I felt some sense of security that the office staff was watching but it felt creepy, dark and isolated. I was scared to go on my own even in the daytime. Besides those two negatives I had an easy and pleasant experience. Thank you!
NAOMI H | Overall ExperienceTravis is a pleasant person. Always helpful and smiling. Also thank you to manager Felicia for under when I had a family emergency and couldn't get my payment in on time. I appreciate that too. Overall, very nice staff at Uhaul.
valerie t | Overall ExperienceMy experience was great and I would definitely use this facility again. The only small issue I had was, the elevator in building two is not working properly. The door opens and closes several times before finally taking you up, or down. Please fix that. Other than that everything was great.
ANTONIOLAMONT H | Overall ExperienceThis place employees are frauds ....
ROBINSON J | Overall ExperienceI didn’t actually store my items there but the attendant on site was very helpful
Shannon W | Online Move InThe lady on site was extraordinary. She was very efficent and knew how to process our reservation rapidly. She is a wonderful asset to your organization.
Ernest P | First ImpressionsOur initial data we came to store our things we had a sales representative who didn't seem to know anything about the units and their sizes and rented us a unit that was way too large. Because we were using movers to move us in we had no way of moving the storage to another unit later. We ended up paying $230 monthly for 11 months. We even had the wrong info given to us regarding the storage place closing hours where we were originally supposed to go which was Annapolis MD and so my husband and the movers went there for nothing costing us more money then finally ended up at the odenton MD location which is where everything else happened. I will never use your storage facilities again.
Keri L | Overall ExperienceThank you for being available in my time of need! I appreciate it.
Michele B | First ImpressionsThe manager Felicia is amazing. Her customer service was one of the most pleasant interactions I’ve had at a uhaul facility. We recently just moved and were delayed a bit in our travels. So when we arrived at the storage unit our reservations ended up being cancelled. Felicia was able to find us a recently vacant unit of the same size. She had it serviced within minutes for me to immediately start storing our items.
JACKLYN C | First ImpressionsThe staff is friendly and professional
HARRY E | Overall ExperienceThe office staff members are all so helpful and friendly. I have rented a unit a couple times during the last year and my experience has always been positive in this location.
Aleta S | Overall ExperienceYour staff Mr. Travis was very helpful and cordial. Excellent personality to draw more clients to utilize your services.
Anthony N | First ImpressionsI made a reservation last week for a medium sized storage unit but was told that they didn't have one on arrival. Otherwise the experience was good.
Michelle M | First ImpressionsYour team member Tevares (I know I spelled that wrong) was AMAZING! His service was exceptional. He was pleasant, knowledgeable, kind, and a stellar representative. He managed my needs and 4 others in a seamless way! I was so impressed! Kudos! Give him a raise and keep him. He was a moving marketing ad! I will certainly engage you again and I have had poor experiences in other places with Uhaul in the same day.
Adrienne A | First ImpressionsI'm satisfied with everything.
Marguerite D | First ImpressionsMe cobraron dos veces.
Raul D | Online Move InThe Young man that assisted me was very profffessional !!! Thank you 😊
Towana T | First ImpressionsThe staff is very nice I will miss them all.
alvin f | Overall ExperienceThe security and upkeep of the facilities was very poorly maintained. Anybody can walk in to the storage area and steal items. Secondly they need to offer climate controlled options.
Murtaza h | Overall ExperienceTop tier staff. Clearly enjoyed being at work there and super fun and friendly. Can genuinely say the gentleman (Tavis) who closed me out made me smile singing and dancing doing his job when he didn’t know anyone was around to see. The facility and units were pretty average and what you would expect.
Tabitha K | Overall ExperienceEvery interaction I had with the staff was great. They always went above to help.
Travis M | Overall ExperienceNo complaints
Joshua W | First ImpressionsGood customer service Here. Also . the manager and the staff at this location was good!!!! Ms Felicia Akers talked to me professionally and made sure that all of my needs were taken care of Without any issues or miscommunication ... I always applaud good service!!! It does truly go along way when I feel respected and I can interact smoothly while spending my hard earned dollar!! Please keep up the good work!! Happy holidays !!!!
Jasper H | Overall ExperienceThe manager there was great!!
HOWARD M | Overall ExperienceGreat customer service !!! Saturday October 20 the attendant working I forgot his name was knowledgeable and fast to get me in the store and right out quickly!!!
Jasper H | First ImpressionsDianna Carter was the best. She made my experience flawless, she was kind, extremly helpful and I would reccomend this location all becasue of her!
LISA W | First ImpressionsI used this establishment for over a year. I closed my account when threats were made to call to the police on friends who were assisting with moving things from the storage; having had the code and key to access. With me being out of State and the assistance I was getting was from individuals who has traveled from VA to MD with a truck to help move some things that needed to be shipped. Access was denied due to the monthly fee not being paid but the intent was to pay it after getting help with the late fee. My guest asked for assistance to waive the late fee as it had only been a few days since the payment was due. The exchange resulted in my guest begging the attendants for assistance but denied and asked to leave or the cops would be called. This is a very sensitive time in our country and it’s unfortunate that white women feel that a misunderstanding or dispute warrants calling the cops on black men; when no life is in danger. The staff offered an apology the day following the incident but the experience had already put a bitter taste in my month. This is a location by a military base. Not sure how they have not been able to embrace diversity. The fact the the manager tried to justify the actions of her staff after reviewing the tape is what annoyed me the most. Instead of taking ownership and accountability for the matter not being handled professionally, she tried to imply that my guest was in the wrong. Fact is they know they were wrong and that’s why the attendant apologized and have my guest access the following morning. She could not explain why an apology was extended and why the very person that they were so threaten by the day before; who needed the police called, had now gotten an apology and was peacefully escorted to the very storage he was trying to enter the day before!
GLADYS A | Overall ExperienceOnly comment I would make is that there should be some consideration prorated amounts if their things are moved out let’s say within five days of their bill due date.
tanya w | Overall ExperienceExcellent customer service. Staff was very attentive and helpful. Convenient location. Lacks customer parking.
Rosa C | Overall ExperienceCustomer service provided by the front desk was excellent
Chris S | Overall ExperienceEverything was explain to me by my service provider and I was walked to my storage room. I was given information on how to login and out of my unit. I do not have a light bulb in my unit. I requested one, but never received it. I brought one from home only to find out the outlet is totally broken. I am very disappointed with this.
Shanell J | First ImpressionsThe young lady who was on duty was awesome! Very helpful and friendly. Great personality. Thank you.
Rosa C | First ImpressionsGreat Staff! Helpful with my move in and move out. Kudos to the team!!
E'Meka D | Overall ExperienceMegan and Diana were awesome!
Steven H | First ImpressionsThere was construction taking place and there was concrete dust in my unit.
Robert P | Overall ExperienceTavis is an excellent representative for your company. He was incredibly friendly, promptly met me outside before I even had a chance to come around the vehicle and was extremely organized and efficient in printing out my paperwork and showing me the unit. I’ve never received such great care from UHaul or any storage company, for that matter.
senaida m | First ImpressionsThe GM and staff are great and above and beyond to help. Facility is clean all the time
Norman M | First ImpressionsExcellent customer service and extremely professional. Mr. Tavis Crockett went beyond the call of duty to assist me when I move my stuff into and out of storage. Also, Meagan was really helpful and making the process simple for me to rent a van when it was the last few hours to move and secure a van. I am appreciated for their team and individual effort. I would recommend this location to everyone I know.
Junior H | Overall ExperienceNo comment
Jaclyn H | Overall ExperienceFelicia is very rude and doesn’t keep her word. When the card access wasn’t working, she stated she sent a letter to let customers know. I did not receive letter and was unable to get into unit. I also went to unit and elevator wasn’t working and lights were out. When asked when would this be fixed, was told she did not know. I asked would customers receive a credit since she was unaware when the lights would be on again and the reply was no. She also stated that I should be able to see because of emergency lights. I stated that I could not. She stated that she was again unaware when this would be fixed and said she would call me. Never received phone call. Due to all of this, I moved to another facility and closed my account with UHAUL.
Shelby D | Overall Experience👍🏽
DON N | Overall ExperienceProfessional on-site staff.
Samuel B | Overall ExperienceThe staff was great. Always helpful, friendly. Megan was the best. It was easy and convenient.
Christina K | Overall ExperienceVery pleased with the storage facility as well as the staff at this location.
Jacquiline S | Overall ExperienceFirst time needed a storage unit. Very clean! I was excited to see carts (free to use) to help carry boxes to the unit.
sarah w | Overall ExperienceClean, well kept, secure property. Lighting inside unit could have been better, but was still enough light to work with.
ALLAN B | Overall ExperienceVery nice facility
Rhea M | First ImpressionsThe system wasnt working correctly I was unable to get the key card to have access to my storage area. It took longer than normal so we opted for a pin code so it wasnt the worse or best experience
Rachelle B | First ImpressionsVery good service through the whole time I was renting
Christina L | Overall ExperienceTavis C was extremely helpful and made my day!!! He made my uhaul rental and storage process a breeze. Amazing customer service and very helpful.
Jania T | First ImpressionsI appreciate all of assistance given.
Tureana D | First ImpressionsI’m very happy with everything and everyone!!! Thank you for making what could have been a Stressful move into a Breeze!!!
TERI H | First ImpressionsI highly recommend this facility. It was easy to move in and out of and the staff was very helpful. I felt my belongings were secured and had no worries. The elevator and carts were an absolute bonus!
Rebecca A | Overall ExperienceAlways great service
Linda W | First ImpressionsEveryone I delt with was very nice and helpful.
alonzo h | Overall ExperienceExcellent customer service, very detailed and knowledgeable staff.
CADDELL B | First ImpressionsEach time I needed U-Haul’s services, everyone there made my experience very pleasant and stress free. The customer service was superb.
Colonel E | First ImpressionsCould not ask for a better service, great group of people running this location
Kelsey R | First ImpressionsExcellent team work
Terria T | Overall ExperienceGREAT PLACE 2 RENT FROM 2 STORE YOUR STUFF
mark m | Overall ExperienceGreat professionals and very friendly
David A | Overall ExperienceQuick processing and truck was as contract said.
Jim A | First Impressions11 months my precious belongings in this U Haul Storage & the ease to get in & out was safe & easy. The move down to FL was fabulous with their one way 20 ft truck. Management & staff tops!!
jeanette j | Overall ExperienceNone.
Francia T | Overall ExperienceOutstanding customer service by all!! After driving nearly 2,000 miles, it made my day that everyone was friendly, courteous and so helpful to make my day easier! You have an outstanding team!
David A | First ImpressionsNa
Vernon S | Overall ExperienceNice people
John B | Overall ExperienceThis facility is clean, friendly, attentive and very helpful. I’d recommend it to anyone looking for quality service and a hassle free experience. Thanks for the pleasent service!
Binx A | Overall ExperienceFor both the move in and move out your staff at the facility were extremely helpful and courteous -- and provided an excellent level of service.
Melvin W | Overall ExperienceFacility filled storage needs adequately. However, temperatures inside storage buildings were significantly colder making it uncomfortable to spend any time in an indoor unit.
Alycia C | Overall ExperienceFelicia is awesome
Evelyn W | First ImpressionsAwesome experience with interacting with the staff members at this location, I would recommend their services to family and friends.
KEVIN L | First ImpressionsKind and courteous staff. One of the most affordable units in the area. Tidy, clean, and indoors
Shayla S | Overall ExperienceThe staff was very helpful and went the extra mile to assist when possible. During my move out the representative assisted with installing tie downs to secure load, many thanks
James R | Overall ExperienceOdenton facility: well maintained, knowledgeable and helpful employees; reasonable rates; secure grounds. Will recommend to everyone I know. The best I have used in Wash-Balto area.
JILL B | Overall ExperienceRight off the bat, clerk was extremely unfriendly when I walked in. She did not explain well how key card worked. A LARGE MOUSE TRAP greeted us when we finally got in to our 5x5 space. No, just no.
Charlene H | ReservationGreat customer service. Nice clean facility.
Jeffrey H | ReservationGreat service!
nichole b | ReservationI didn't use this,. I hope it was cancelled.
Susan F | ReservationNo additional comments.
KATHRYN M | Overall ExperienceThe facility was a little congested due to the road in and out being very small BUT it was clean and dry and the staff was very friendly.
Holly M | Overall ExperienceNone.
Dawn W | Overall ExperienceThe question about staff being friendly and helpful is Yes or No. I answered no but the real answer is Some were and some weren't. There were good days and bad days...enough for it to be frustrating
ROBERT K | Overall ExperienceThe service was great but the unit I reserved online was not the one I received.. I was told they do not have that size at that location. This was a bummer as I had to get a larger more expensive unit
Nelsa W | ReservationThe General Manager went over and beyond to make sure I was satisfied.
michelle p | ReservationThe indoor storage area was not climate controlled. It was hotter and more humid inside than it was outside. This poses harm to electronics.
ALEXANDER E | Overall ExperienceExcellent customer service during check-in. I was very pleased by the staff's professionalism. Thank you.
Vincent C | ReservationSame trash outside elevator for two weeks.
Neil I | Overall ExperienceLove it. Everything was as expected.
JOHN M | Overall ExperienceStaff has always been so professional, and that’s really appreciated!
KIMBERLY M | Overall ExperienceI better not comment
Julio T | Overall Experience