Customer Reviews for U-Haul Moving & Storage of Odenton

Rating:

5.0

Helped me change the drop off location

Rating:

5.0

Personally, Michael. Always helpful. Always responsible and follow through with any questions. I may have had to help watch Over my personal Belongings.

Rating:

5.0

Wash the windshields more often.

Rating:

5.0

I have been dealing with that UHaul company for a while, very nice people, understanding, work with you, and I will keep on giving my service to them, keep the good work up

Rating:

5.0

Gentleman who did check-out was friendly and provided excellent customer service.

Rating:

5.0

Great service

Rating:

5.0

Aaron was awesome! Super helpful, knew what he was doing. Also another gentleman there with a medium gray beard, sorry I didn't get his name. They both deserve a raise for their exemplary dedication to the profession.

Rating:

3.0

N/A

Rating:

2.0

The roads are very bad, lots of potholes. The older lady was rude and not very friendly, however the young man was great and helpful.

Rating:

5.0

Customer service at this location is super professional. Thanks.

Rating:

5.0

Good service

Rating:

4.0

Great customer service

Rating:

5.0

Very friendly and professional staff made this MUCH easier than expected.

Rating:

5.0

The experience was great. The people at this location were friendly and helpful. The van was clean, and the process was seamless. Will definitely rent from this location again.

Rating:

5.0

I love this site, the employees are very friendly and knowledgeable about their product..

Rating:

5.0

We have used Odenton U-Haul 8-9 times in the past (3) years and have never been disappointed. The staff has always been friendly and professional.

Rating:

5.0

Everything was great, polite and very helpful

Rating:

4.0

They are always willing to work with you and close a good deal!

Rating:

5.0

From pickup to drop off all went well. Both staff members were very friendly and professional.

Rating:

5.0

Great customer service from the beginning of my rental till the end. So good I used y’all again the next day.

Rating:

4.0

All the Staff are friendly and kind.

Rating:

5.0

No changes needed at this time.

Rating:

5.0

Easy rental and return.

Rating:

5.0

It was a great experience! Thank you so much.

Rating:

5.0

Nothing….the service was excellent

Rating:

5.0

Great experience!

Rating:

5.0

Nothing, I was very pleased with the overall service.

Rating:

5.0

Everyone was nice friendly helpful and very organized. I was in and out in less than 5mins

Rating:

5.0

My entire experience, from pickup to drop off, was very good. Michael was a pleasure to work with. The only thing I would recommend is making it more apparent on the location's website that they rent trucks. That information was somewhat hidden. I got the feeling that all the location did was rent storage space and moving supplies. I had to call to make sure they had trucks available. Other than that, everything was great. Thank you.

Rating:

5.0

Vicki was great, she help me out and ensure my reservation was complete and I had everything I needed.

Rating:

5.0

Thank you, great service at the counter and vehicle in great condition

Rating:

3.0

Military discounts on rentals. Secure Customer Parking with access code. Staff was very friendly, patient and accommodating.

Rating:

5.0

great staff.

Rating:

5.0

Friendly Staff!!!

Rating:

1.0

The gentleman who checked me in in the morning was very nice and helpful- 5 stars for him. When I returned my rental in the afternoon it appeared that two people were working but neither of them was interested in checking me back in and getting me on my way. I had to go into the office to drop off the key and the man behind the counter just said I can email you the final bill. The next morning, I got a call from the location asking when I was going to return the rental- nobody checked the truck in!

Rating:

5.0

He was by far the most amazing of all employees i dealt with

Rating:

5.0

Erin was a great help. He is professional and well spoken. He explained everything really good. Keep up with this customer service.

Rating:

3.0

Way better than many locations I have visited, parking is limited but available. Vehicle was very clean and provided dolly cart and moving blankets if needed before being requested! Will use this location for my next move!

Rating:

5.0

Friendly, efficient, and good equipment. Hard to ask for more.

Rating:

5.0

I was happy they accepted my uhaul without hassle, Said I would not be charged a fee then received a large bill afterwards

Rating:

5.0

Always have good customer service here with Aaron and Mike

Rating:

5.0

Picked up a van at 12:00 noon. The associate working at the desk was very helpful and professional. Very satisfied.

Rating:

5.0

Rental associate was very kind and helpful

Rating:

5.0

Best place to rent and great customer service

Rating:

3.0

Mobile check in very slow. Not worth effort.

Rating:

5.0

The gentleman that connected my trailer was GREAT!

Rating:

5.0

I had my storage space for 2 1/2 years and all I could say is it felt like I had a private apartment. It was clean, safe and staff were very friendly and helpful. If I had to use a storage again it would be here. Thank you for making sure my valuables were safe.

Rating:

5.0

I’m exceptionally please with the service I received. I rented a storage for the past 2 1/2 years and it is well maintained secured and clean. I am so happy I chose UhAul

Rating:

5.0

Always professional and willing to go above and beyond to help.

Rating:

5.0

It was up in the cut (a real dead end street) 😉 but the staff was a nice, friendly gentleman!!!

Rating:

5.0

I do wanna say why has every U-Haul I've ever rented (and there's been many) have the check engine light on? I mean I don't really care cuz I've never had issues using my rental I'm just asking for a friend lol

Rating:

5.0

The key code system is antiquated and was broken majority of the time I rented storage space. Office staff shouldn't have had to stop rental counter work to unlock or provide new key codes. This was a huge problem and dissatisfaction with U-haul corporation.

Rating:

5.0

Great place to get the equipment I needed. Very pleasant staff. Would definitely recommend this location to others.

Rating:

5.0

Everything went smoothly. There was reasonable signage to find the location and exact door to use for the office for the rental. I had not reserved a vehicle online, but there were a variety of trucks visible and the employee guided me through the choices and options well.

Rating:

5.0

Nothing, everything was perfect.

Rating:

5.0

Thank you for the assistance and support.

Rating:

5.0

System is not capable of using paper drivers licenses, which are very common for people following the law and changing their license to their new state as soon as possible. Your system punishes people that follow the law and is unacceptable. Need a capability to enter a driver's license number manually instead of using your inferior scanning method.

Rating:

5.0

N/A

Rating:

5.0

Quick and easy for pick-up and delivery. The only thing i would should suggest is to look at the driver side door on the exact truck i rented. You have to slam it shut every time you got in and out.

Rating:

5.0

Very friendly and professional staff. Thank you

Rating:

5.0

Good service and good prices.

Rating:

5.0

Great customer service from beginning to end! Unit was clean as well! Easy to access!!

Rating:

5.0

Tavis C was awesome very friendly very helpful!

Rating:

2.0

My unit had infestation of mice.

Rating:

5.0

Extremely friendly and helpful staff. Clean facilities. Excellent temperature and humidity control inside the storage area. Elevator and free/available carts for transport were a HUGE bonus, thank you!

Rating:

5.0

My entire experience was well above 5 stars.

Rating:

5.0

Facility and Staff were awesome!

Rating:

3.0

Chris and Tavis are the best employees there. Don't let 'em go; maybe give them a raise. They deserve it.

Rating:

5.0

Great Customer Service checking in and out.

Rating:

2.0

I gave 2 stars because the unit itself was nice. The customer service was awful. I almost wanted to apologize for inconveniencing them any time I wanted to get into the unit that I was paying for. I paid for a drive-up unit $244 monthly but was told on more than one occasion that I could not backup to my unit but to park on the side of the building and use the sidewalk (complete with a nasty attitude)to load something heavy into my truck. Meanwhile that employees car was parked in front of my unit. I was speechless and just left. It wasn’t until I actually got fed up and made a phone call that I could actually use my drive up access. I encountered one helpful black male on staff but everyone else especially the black female and one white male had attitude problems and could really use some customer service training. My unit was set to auto-pay and I closed it one day after the payment for the following month was withdrawn. I asked if I could get it prorated and was told not for my unit. The larger unit are always in demand especially because it’s next to a military base, I’m sure there is a waiting list. I wish that I had a better experience. I still rent from Uhaul but in Annapolis and the experience is completely opposite.

Rating:

5.0

Employees were helpful. $10 for $24 hour access is a scam.

Rating:

5.0

Move in over 20 years ago

Rating:

5.0

The manager of this location is the absolute best.

Rating:

5.0

Staff was very helpful, everyone said hello. The manager answered every question that I had. I have been past a few uhaul storage and they weren't as clean nor as nice that's way I traveled the Xtra miles to this one.

Rating:

5.0

Support outstanding!

Rating:

3.0

Pros: The overall Uhaul personnel were very helpful Cons: I had to have 3 points of contact to rent a storage unit, weird and inconvenient, the unit itself was pretty beat up and ill maintained and it was very expensive. The recommend should have a maybe option, despite these issues it's more up front and less predatory of a business model than public storage.

Rating:

5.0

Excellcent, friendly, helpful and courtesy staff All are Awesome!! im going to miss them.

Rating:

5.0

Thank you everyone

Rating:

5.0

Staff was great and facility was perfect

Rating:

3.0

Elevator didn’t work properly wouldn’t go up or down. You will get stuck in the elevator for 15 then the doors would open. And the lady that worked there was too high to work, she had no idea what to do. Other then that it was great.

Rating:

4.0

I decided to vacate my storage to go to a facility that will wirk better for my needs. My unit was paid up for the month, until Oct 28th. I vacated on October 1st. To not get any sort of a refund feels like robbery.

Rating:

2.0

The staff was super rude and didn’t want to do their job the entire time. From the moment I walked in they said they didn’t have my unit. Luckily I had my proof of holding the unit. Then she wanted me to do everything myself on my phone. I wasn’t get good cell phone reception, I had to ask if she could just register me since I’m here in person, that seemed to annoy her and when the process was done, I was just sitting there…. I had to ask am I all set?

Rating:

4.0

Elevator was malfunctioning.

Rating:

1.0

A lot of my things got damaged while they where in storage do to water damage and mold.

Rating:

2.0

The lady that works the was high and couldn’t function. So I had to come back 2 days later to get everything situated.

Rating:

5.0

I didn't catch the name of the guy who helped me, but he was extremely helpful and friendly. This was especially nice to see after a long day on the road.

Rating:

5.0

The staff were always very helpful and knowledgeable.

Rating:

5.0

The best I have known for a long time

Rating:

5.0

The staff was very helpful and on point. The whole experience was flawless. The pickup and drop off was made easy by a very well trained staff.

Rating:

5.0

I have rented from several different U- Haul locations throughout my lifetime. This location is hands down the best I have ever rented from. Thanks

Rating:

1.0

My experience with the PREVIOUS Staff was that they were Struggling without Management’s Support. I had to contact the Regional Manager in order to REACH the “Site Manager” to resolve our communication differences. The Gentlemen that were there are NO LONGER THERE!! They were BEYOND HELPFUL!! And I met one in a STORE- he was SO HONORED that I remembered him. In conclusion, I WIlLL be “saving” this for Future Reference/Need.

Rating:

5.0

Very good. Thank you!

Rating:

4.0

The experience I had regarding access showed me its important to clarify when the "Rent of the Unit" can/does have access because, if you don't, you will find you can't access until the next business day when the office re-opens. This was going to be our fate until we got a Customer Service Supervisor to assist. We had paid to have access after office hours but it wasn't visible for some reason to the Customer Service employee until the Supervisor was somehow able to dig further and find it. Our opinion is that all Customer Service employees should have been able to see the access level.

Rating:

3.0

The staff was a bit rude as I was told conflicting information from a staff person at u-haul.com regarding payment. She didn’t make herself clear that I was getting my FIRST month free rather she said “you get a month free@. I had a very stressful day as I was relocating the next day so I had many things to do. All in all, it went ok.

Rating:

2.0

The last-minute notice to pick up a truck 50 miles away sucks. But the customer service representative gave me 100 additional miles.

Rating:

4.0

Had a wonderful experience with the staff at this location! They do amazing work and should definitely be praised. Both Tavis and Megan really made my state-to-state move so much smoother and pleasant. HOWEVER I have two major criticisms. 1) Management needs to fix the address and directions to this location. It took us an hour of driving around to finally find the location. If we followed the address and directions given by U-haul it takes you to the middle of a traffic circle and states that you have arrived. When I called the the U-haul # I used to make the reservation they were not able to help us navigate. When I addressed this concern with the office employee they said it happens often with new customers which is disheartening because it means it’s been an issue for a while. 2) The lighting in the back where my storage unit was located did not feel safely lit. I could see the functioning cameras of the location in the office so I felt some sense of security that the office staff was watching but it felt creepy, dark and isolated. I was scared to go on my own even in the daytime. Besides those two negatives I had an easy and pleasant experience. Thank you!

Rating:

5.0

Travis is a pleasant person. Always helpful and smiling. Also thank you to manager Felicia for under when I had a family emergency and couldn't get my payment in on time. I appreciate that too. Overall, very nice staff at Uhaul.

Rating:

5.0

My experience was great and I would definitely use this facility again. The only small issue I had was, the elevator in building two is not working properly. The door opens and closes several times before finally taking you up, or down. Please fix that. Other than that everything was great.

Rating:

1.0

This place employees are frauds ....

Rating:

5.0

I didn’t actually store my items there but the attendant on site was very helpful

Rating:

5.0

The lady on site was extraordinary. She was very efficent and knew how to process our reservation rapidly. She is a wonderful asset to your organization.

Rating:

1.0

Our initial data we came to store our things we had a sales representative who didn't seem to know anything about the units and their sizes and rented us a unit that was way too large. Because we were using movers to move us in we had no way of moving the storage to another unit later. We ended up paying $230 monthly for 11 months. We even had the wrong info given to us regarding the storage place closing hours where we were originally supposed to go which was Annapolis MD and so my husband and the movers went there for nothing costing us more money then finally ended up at the odenton MD location which is where everything else happened. I will never use your storage facilities again.

Rating:

4.0

Thank you for being available in my time of need! I appreciate it.

Rating:

5.0

The manager Felicia is amazing. Her customer service was one of the most pleasant interactions I’ve had at a uhaul facility. We recently just moved and were delayed a bit in our travels. So when we arrived at the storage unit our reservations ended up being cancelled. Felicia was able to find us a recently vacant unit of the same size. She had it serviced within minutes for me to immediately start storing our items.

Rating:

5.0

The staff is friendly and professional

Rating:

5.0

The office staff members are all so helpful and friendly. I have rented a unit a couple times during the last year and my experience has always been positive in this location.

Rating:

5.0

Your staff Mr. Travis was very helpful and cordial. Excellent personality to draw more clients to utilize your services.

Rating:

3.0

I made a reservation last week for a medium sized storage unit but was told that they didn't have one on arrival. Otherwise the experience was good.

Rating:

5.0

Your team member Tevares (I know I spelled that wrong) was AMAZING! His service was exceptional. He was pleasant, knowledgeable, kind, and a stellar representative. He managed my needs and 4 others in a seamless way! I was so impressed! Kudos! Give him a raise and keep him. He was a moving marketing ad! I will certainly engage you again and I have had poor experiences in other places with Uhaul in the same day.

Rating:

4.0

I'm satisfied with everything.

Rating:

3.0

Me cobraron dos veces.

Rating:

5.0

The Young man that assisted me was very profffessional !!! Thank you 😊

Rating:

5.0

The staff is very nice I will miss them all.

Rating:

2.0

The security and upkeep of the facilities was very poorly maintained. Anybody can walk in to the storage area and steal items. Secondly they need to offer climate controlled options.

Rating:

4.0

Top tier staff. Clearly enjoyed being at work there and super fun and friendly. Can genuinely say the gentleman (Tavis) who closed me out made me smile singing and dancing doing his job when he didn’t know anyone was around to see. The facility and units were pretty average and what you would expect.

Rating:

5.0

Every interaction I had with the staff was great. They always went above to help.

Rating:

5.0

No complaints

Rating:

5.0

Good customer service Here. Also . the manager and the staff at this location was good!!!! Ms Felicia Akers talked to me professionally and made sure that all of my needs were taken care of Without any issues or miscommunication ... I always applaud good service!!! It does truly go along way when I feel respected and I can interact smoothly while spending my hard earned dollar!! Please keep up the good work!! Happy holidays !!!!

Rating:

5.0

The manager there was great!!

Rating:

5.0

Great customer service !!! Saturday October 20 the attendant working I forgot his name was knowledgeable and fast to get me in the store and right out quickly!!!

Rating:

5.0

Dianna Carter was the best. She made my experience flawless, she was kind, extremly helpful and I would reccomend this location all becasue of her!

Rating:

1.0

I used this establishment for over a year. I closed my account when threats were made to call to the police on friends who were assisting with moving things from the storage; having had the code and key to access. With me being out of State and the assistance I was getting was from individuals who has traveled from VA to MD with a truck to help move some things that needed to be shipped. Access was denied due to the monthly fee not being paid but the intent was to pay it after getting help with the late fee. My guest asked for assistance to waive the late fee as it had only been a few days since the payment was due. The exchange resulted in my guest begging the attendants for assistance but denied and asked to leave or the cops would be called. This is a very sensitive time in our country and it’s unfortunate that white women feel that a misunderstanding or dispute warrants calling the cops on black men; when no life is in danger. The staff offered an apology the day following the incident but the experience had already put a bitter taste in my month. This is a location by a military base. Not sure how they have not been able to embrace diversity. The fact the the manager tried to justify the actions of her staff after reviewing the tape is what annoyed me the most. Instead of taking ownership and accountability for the matter not being handled professionally, she tried to imply that my guest was in the wrong. Fact is they know they were wrong and that’s why the attendant apologized and have my guest access the following morning. She could not explain why an apology was extended and why the very person that they were so threaten by the day before; who needed the police called, had now gotten an apology and was peacefully escorted to the very storage he was trying to enter the day before!

Rating:

4.0

Only comment I would make is that there should be some consideration prorated amounts if their things are moved out let’s say within five days of their bill due date.

Rating:

5.0

Excellent customer service. Staff was very attentive and helpful. Convenient location. Lacks customer parking.

Rating:

5.0

Customer service provided by the front desk was excellent

Rating:

4.0

Everything was explain to me by my service provider and I was walked to my storage room. I was given information on how to login and out of my unit. I do not have a light bulb in my unit. I requested one, but never received it. I brought one from home only to find out the outlet is totally broken. I am very disappointed with this.

Rating:

5.0

The young lady who was on duty was awesome! Very helpful and friendly. Great personality. Thank you.

Rating:

5.0

Great Staff! Helpful with my move in and move out. Kudos to the team!!

Rating:

5.0

Megan and Diana were awesome!

Rating:

3.0

There was construction taking place and there was concrete dust in my unit.

Rating:

5.0

Tavis is an excellent representative for your company. He was incredibly friendly, promptly met me outside before I even had a chance to come around the vehicle and was extremely organized and efficient in printing out my paperwork and showing me the unit. I’ve never received such great care from UHaul or any storage company, for that matter.

Rating:

5.0

The GM and staff are great and above and beyond to help. Facility is clean all the time

Rating:

5.0

Excellent customer service and extremely professional. Mr. Tavis Crockett went beyond the call of duty to assist me when I move my stuff into and out of storage. Also, Meagan was really helpful and making the process simple for me to rent a van when it was the last few hours to move and secure a van. I am appreciated for their team and individual effort. I would recommend this location to everyone I know.

Rating:

5.0

No comment

Rating:

1.0

Felicia is very rude and doesn’t keep her word. When the card access wasn’t working, she stated she sent a letter to let customers know. I did not receive letter and was unable to get into unit. I also went to unit and elevator wasn’t working and lights were out. When asked when would this be fixed, was told she did not know. I asked would customers receive a credit since she was unaware when the lights would be on again and the reply was no. She also stated that I should be able to see because of emergency lights. I stated that I could not. She stated that she was again unaware when this would be fixed and said she would call me. Never received phone call. Due to all of this, I moved to another facility and closed my account with UHAUL.

Rating:

5.0

👍🏽

Rating:

5.0

Professional on-site staff.

Rating:

5.0

The staff was great. Always helpful, friendly. Megan was the best. It was easy and convenient.

Rating:

5.0

Very pleased with the storage facility as well as the staff at this location.

Rating:

5.0

First time needed a storage unit. Very clean! I was excited to see carts (free to use) to help carry boxes to the unit.

Rating:

4.0

Clean, well kept, secure property. Lighting inside unit could have been better, but was still enough light to work with.

Rating:

5.0

Very nice facility

Rating:

3.0

The system wasnt working correctly I was unable to get the key card to have access to my storage area. It took longer than normal so we opted for a pin code so it wasnt the worse or best experience

Rating:

5.0

Very good service through the whole time I was renting

Rating:

5.0

Tavis C was extremely helpful and made my day!!! He made my uhaul rental and storage process a breeze. Amazing customer service and very helpful.

Rating:

5.0

I appreciate all of assistance given.

Rating:

5.0

I’m very happy with everything and everyone!!! Thank you for making what could have been a Stressful move into a Breeze!!!

Rating:

5.0

I highly recommend this facility. It was easy to move in and out of and the staff was very helpful. I felt my belongings were secured and had no worries. The elevator and carts were an absolute bonus!

Rating:

5.0

Always great service

Rating:

5.0

Everyone I delt with was very nice and helpful.

Rating:

5.0

Excellent customer service, very detailed and knowledgeable staff.

Rating:

5.0

Each time I needed U-Haul’s services, everyone there made my experience very pleasant and stress free. The customer service was superb.

Rating:

5.0

Could not ask for a better service, great group of people running this location

Rating:

4.0

Excellent team work

Rating:

5.0

GREAT PLACE 2 RENT FROM 2 STORE YOUR STUFF

Rating:

5.0

Great professionals and very friendly

Rating:

5.0

Quick processing and truck was as contract said.

Rating:

5.0

11 months my precious belongings in this U Haul Storage & the ease to get in & out was safe & easy. The move down to FL was fabulous with their one way 20 ft truck. Management & staff tops!!

Rating:

3.0

None.

Rating:

5.0

Outstanding customer service by all!! After driving nearly 2,000 miles, it made my day that everyone was friendly, courteous and so helpful to make my day easier! You have an outstanding team!

Rating:

5.0

Na

Rating:

5.0

Nice people

Rating:

5.0

This facility is clean, friendly, attentive and very helpful. I’d recommend it to anyone looking for quality service and a hassle free experience. Thanks for the pleasent service!

Rating:

4.0

For both the move in and move out your staff at the facility were extremely helpful and courteous -- and provided an excellent level of service.

Rating:

3.0

Facility filled storage needs adequately. However, temperatures inside storage buildings were significantly colder making it uncomfortable to spend any time in an indoor unit.

Rating:

4.0

Felicia is awesome

Rating:

4.0

Awesome experience with interacting with the staff members at this location, I would recommend their services to family and friends.

Rating:

5.0

Kind and courteous staff. One of the most affordable units in the area. Tidy, clean, and indoors

Rating:

5.0

The staff was very helpful and went the extra mile to assist when possible. During my move out the representative assisted with installing tie downs to secure load, many thanks

Rating:

4.0

Odenton facility: well maintained, knowledgeable and helpful employees; reasonable rates; secure grounds. Will recommend to everyone I know. The best I have used in Wash-Balto area.

Rating:

1.0

Right off the bat, clerk was extremely unfriendly when I walked in. She did not explain well how key card worked. A LARGE MOUSE TRAP greeted us when we finally got in to our 5x5 space. No, just no.

Rating:

5.0

Great customer service. Nice clean facility.

Rating:

5.0

Great service!

Rating:

3.0

I didn't use this,. I hope it was cancelled.

Rating:

5.0

No additional comments.

Rating:

4.0

The facility was a little congested due to the road in and out being very small BUT it was clean and dry and the staff was very friendly.

Rating:

4.0

None.

Rating:

3.0

The question about staff being friendly and helpful is Yes or No. I answered no but the real answer is Some were and some weren't. There were good days and bad days...enough for it to be frustrating

Rating:

4.0

The service was great but the unit I reserved online was not the one I received.. I was told they do not have that size at that location. This was a bummer as I had to get a larger more expensive unit

Rating:

5.0

The General Manager went over and beyond to make sure I was satisfied.

Rating:

3.0

The indoor storage area was not climate controlled. It was hotter and more humid inside than it was outside. This poses harm to electronics.

Rating:

5.0

Excellent customer service during check-in. I was very pleased by the staff's professionalism. Thank you.

Rating:

3.0

Same trash outside elevator for two weeks.

Rating:

5.0

Love it. Everything was as expected.

Rating:

5.0

Staff has always been so professional, and that’s really appreciated!