Customer Reviews for U-Haul Moving & Storage of Ocoee

11,193 reviews

11410 W Colonial Dr   Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass, West Colonial Drive @ Marshall Farms Road)

(407) 877-7642

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(407) 877-7642

11410 W Colonial Dr
Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass, West Colonial Drive @ Marshall Farms Road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super easy process in returning. Took less than 5 minutes.

Brittany Wayson 
Rating:
5.0

Customer did not leave a comment.

Deopaul Sukhlall 
Rating:
5.0

Everyone was accommodating and welcoming. I will use this location again and again.

TARA MCKNIGHT 
Rating:
5.0

Customer did not leave a comment.

William Oliveras 
Rating:
5.0

Customer did not leave a comment.

Ronald Foster 
Rating:
5.0

Costumer service representative was amazing. She was professional, friendly and very knowledgeable.

Deyci Osorio 
Rating:
3.0

The gentleman at the desk was great. Got me in and out of the office quickly. He was professional and courteous. The one thing I did not like was there was bird poop, sticks, leaves and it was dirty inside and out.

Lucille Arroyo 
Rating:
4.0

Customer did not leave a comment.

cristine da silva 
Rating:
5.0

the engine warning light came on during the move

russell gish 
Rating:
5.0

Customer did not leave a comment.

William Short 
Rating:
5.0

Front desk person was nice and knowledgeable, drop off was easy. Thank you

Rocio Cobian 
Rating:
5.0

Customer did not leave a comment.

chris parker 
Rating:
5.0

Customer did not leave a comment.

Ahmed Dastani 
Rating:
5.0

Customer did not leave a comment.

Aldo Martinez 
Rating:
5.0

Customer did not leave a comment.

Aldo Martinez 
Rating:
5.0

I have been going to this location since 2019. Very clean, excellent staff, good security. Highly recommend. Very clean facility and bathroom. All staff always go way beyond customer service. I Love this place!

MICHELLE CARABALLO  |  Overall Experience 
Rating:
4.0

It's a bit redundant to order online and then to have to repeat a majority of the same steps for a pickup. I'm not sure what the disconnect is, but since I ordered online, I thought it would be as simple as grabbing keys and going on my way.

David Dorman 
Rating:
4.0

Customer did not leave a comment.

Tim Lamb 
Rating:
3.0

The tires on the front of the truck were balled. The trailer was dirty and full of sand. We had to clean it before loading. The truck had a vibration And it cost WAY TOO Much Money

James Rutherford 
Rating:
5.0

Customer did not leave a comment.

CAMAL CORREA 
Rating:
5.0

Customer did not leave a comment.

Tammy Chebny 
Rating:
5.0

I wish I could remember the name of the woman who checked us in because she was absolutely wonderful!

Kathleen MUZENI 
Rating:
4.0

The website has information that isn't accurate. On the website it states that insurance is $11 when it's actually $15. Also it should say on the website that you cannot rent a van or pickup truck with a debit card. Those are small things but still should be more accurate. The shop is well run and the customer service is exceptional!

bill gabriel 
Rating:
5.0

One of your older male employee needs to take a chill pill. Very Grumpy old man! If he doesn’t like his job, maybe he needs to find one he likes doing like not dealing with people! 😖

Danny Pariseau  |  Overall Experience 
Rating:
5.0

The staff always friendly and professional

ALBERTO CUEVAS  |  First Impressions 
Rating:
5.0

I think he was in training, very professional and pleasant staff member. Doing a great job, clear in understanding my rental.

Alberto Velazquez 
Rating:
3.0

Customer did not leave a comment.

Rodney Wilson 
Rating:
5.0

Fantastic place. Great customer service.

Jeremiah Brown 
Rating:
5.0

Very good customer service, very fast service and the trucks in very good shape. The return process very easy just drop off leave the key and go. Good job family. Thank you for make my day easy and smooth. Blessings!!

Jorge Janer Sanchez 
Rating:
4.0

Doug is very kind and profeessional. will continue to rent truck weekly due to great employees.

gregory mcachren 
Rating:
5.0

Customer did not leave a comment.

VINCENT ARENA 
Rating:
5.0

Customer did not leave a comment.

Andy Nguyen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Sluss 
Rating:
5.0

Customer did not leave a comment.

Randy McCreary 
Rating:
5.0

West colonial store in ocoee is the best u haul rental place in greater Orlando

RICKEY MORRIS 
Rating:
4.0

Customer did not leave a comment.

Nels Pate 
Rating:
5.0

I'm Handicaped and can't bend my knees. I rented a 10 ft because they had no vans or small trucks anyways I couldn't get into the truck because it is very high, I asked to rent a step stool to get into the truck and was told they had nothing. I almost had to get a cancelation until I had them pull the truck next to the curb to use it to get into the truck. When I returned the truck after hours that night I dropped the key in the box and left , when I checked my bank balance I saw I was charged $26 extra so I called and was told it was for not filling in the after hours return form, I wasn't told to do this when getting the truck so I was told it would be returned, well it was only a $20 return not the $26. ????. Another call to them to find out. They were very nice about everything.

Connie Kanago 
Rating:
5.0

Customer did not leave a comment.

Robert Neill 
Rating:
5.0

Customer did not leave a comment.

Felicia Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Jones 
Rating:
5.0

Customer did not leave a comment.

Aldo Martinez 
Rating:
4.0

Customer did not leave a comment.

Daniel White 
Rating:
2.0

Only 1 staff was working, she was swamped and was all over the place helping everyone so it was a bit of a wait , I understood she was doing her best but she needed another person to assist her , everyone in line was getting antsy . My reservation was at 11am I don’t leave there until 11:30 due to her stopping to assist others etc . She was very polite and super helpful but overwhelmed with another staff to assist would have been a smoother transition .

Saskie Jones 
Rating:
5.0

Customer did not leave a comment.

Kordaro Pollock 
Rating:
5.0

The staff here is so helpful and delightful. Everything went smoothly. From getting into the storage unit to dropping the trailer. I would definitely recommend!

Galathia Abner 
Rating:
5.0

Customer did not leave a comment.

Jendy Angulo 
Rating:
5.0

Customer did not leave a comment.

Nino Etienne 
Rating:
5.0

Customer did not leave a comment.

Nino Etienne 
Rating:
5.0

I feel that everything was great.

Nelssy Arana 
Rating:
5.0

Doug was great!

Terry J Wheeland Jr 
Rating:
5.0

Customer did not leave a comment.

SCOTT RECKLESS 
Rating:
1.0

Always a busy location but only 1 counter person who is slow as crap. Checkout once at counter takes forever. They need better training on the computer an how to type with more than 1 finger.

JEFF ABELMAN 
Rating:
5.0

The staff was friendly and the overall cost was excellent

Jerry Bealert 
Rating:
5.0

Customer did not leave a comment.

Felicia Gaines 
Rating:
5.0

Super

willand Beinhaine 
Rating:
1.0

There was not a sense of urgency when checking with the clerk. This process and actually getting the truck took an excessive amount of time.

Stephanie Miller 
Rating:
5.0

Identify the location of the key drop box better.

Eric Schnitzler 
Rating:
5.0

Customer did not leave a comment.

JUSTINO PENA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta Heller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BLEVINS 
Rating:
1.0

understaff

Frank Gallarelli 
Rating:
2.0

High beams were checked at inspection, but would release and go to low beam after a few seconds. Return location in Venice was closed at 2:30 pm on Saturday, causing us to have to drive to a different location.

Thomas Byrd 
Rating:
5.0

Everyone here is awesome!!

onera inmon 
Rating:
5.0

Customer did not leave a comment.

Kevin Andrews 
Rating:
5.0

Customer did not leave a comment.

michael chiles 
Rating:
5.0

Customer did not leave a comment.

LISA and TIMOTHY MCCARTHY  |  Overall Experience 
Rating:
3.0

I was waiting in line for close to ten minutes while a customer was talking about everything under the sun to the clerk. The truck’s right rear tire was leaking air. The tech. filled it up prior to my departure when I brought it to his attention and the warning light came on again while I was using the vehicle.

Robert Guarnieri 
Rating:
5.0

Customer did not leave a comment.

Jerry Pflanz 
Rating:
5.0

Customer did not leave a comment.

DEBRA ROUNDTREE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny Pariseau 
Rating:
2.0

Customer did not leave a comment.

Karma Francis 
Rating:
5.0

At time of my move it was raining. I have rented a 21’ truck, the top part or overhang has a leak and all boxes on top were all wet. Please check equipment for water leaks. Thanks

Miguel Sanchez 
Rating:
5.0

Location manager and staff were very helpful and friendly and accommodated an unusual move-out process. They even expedited unit closeout procedure so I could focus on moving.

Carlan Hughes  |  Overall Experience 
Rating:
5.0

We have used this location many times and they never disappoint. Can always count on them when we need some extra space whether short or long term.

Brandon Kneeld  |  Overall Experience 
Rating:
5.0

Linda was a joy to meet and handled my rental quickly. We smiled and joked during the short process. She even informed me about storage rental on property. Thank you Linda for a job well done when it comes to excellent customer service!👏🏽😀

Eddie Hendrix 
Rating:
5.0

Customer did not leave a comment.

Robbie Probus 
Rating:
1.0

Fix your corporate reservation system so it does not schedule installations for when parts and personnel are not available. Store staff don’t trust the online inventory system, and have trouble verifying parts at another location because no one answer their calls. I had a 2 pm appointment. Paperwork was set up by 2:15, but nonody told the hitch installer there was a work order. After an hour and a half I saw my car had not been touched. I asked the clerk, who knew nothing about it. All in all, worst experience witha business in my entire (71 year) life.

Mitchell Mermel 
Rating:
5.0

Customer did not leave a comment.

Camden Schreiber 
Rating:
1.0

Picked my car up to see that the install was not really completed. The hitch and wiring harness were unusable because the openings for them had not been cut out. Car was there over 6 hours and then I had to sit and wait while the manager did his best to try and address because the hitch install guy had already left. I now have to bring the.car back when somebody is around who can fix it. I purposefully paid for the install because it was complicated but I could have done a better job installing myself.

jason vandyke 
Rating:
5.0

Excellent fast service, great employees, very satisfied

joseph BURNS 
Rating:
5.0

Customer did not leave a comment.

michael chiles 
Rating:
3.0

I was treated very poorly by the attendant when I arrived to rent the car, an extremely rude and prejudiced lady. In the end I helped her get a photo of my license and she was super disrespectful and handed me the contract with a mocking look and threw my drive on the table. The car was dirty, smelly, the horn didn't work and out of nowhere it stopped working twice on the road, having problems starting and almost causing an accident. I complained before leaving that the car didn't look good and the guy told me that the car was fine. Pure disappointment!!!!

Osiel Silva 
Rating:
5.0

Customer did not leave a comment.

LUIS TINEO GUZMAN 
Rating:
5.0

Very considerate management.

jerry pattillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Hinkle 
Rating:
5.0

Love the ladies working the front

corey eazer 
Rating:
5.0

Customer did not leave a comment.

John Screven 
Rating:
4.0

The returning of the truck after hours is not as easy as it says on the link. It took over 22 minutes to get the scanning process to work. It didn’t allow me to complete the mileage or take pictures, it went directly to the end to drop the keys in the night box. Then I was charged an extra $20, because I wasn’t able to put in the information.

BRUCE ARCHIE 
Rating:
5.0

Great team! I enjoyed working with Doug,Linda,& Chelsea.

Terence Knight 
Rating:
5.0

Customer did not leave a comment.

James Johnson 
Rating:
5.0

Very efficient operation. Friendly and helpful

Mike Goodenow 
Rating:
5.0

Doug and his staff are acceptional at their jobs. Nice to deal with nice people

gregory mcachren 
Rating:
5.0

Customer did not leave a comment.

raj jieodh  |  Overall Experience 
Rating:
5.0

Doug was extremely friendly & helpful. It would be more convenient if the trucks were newer and had back up cameras. There are a lot of blind spots when driving one of the trucks.

dianne dugger 
Rating:
5.0

Customer did not leave a comment.

Thomas Rodowsky 
Rating:
5.0

Customer did not leave a comment.

Robert Burns 
Rating:
5.0

Linda was awesome.

Anthony Isaac  |  First Impressions 
Rating:
5.0

Reserve por la página , cuando llegue ya el camión estaba listo, me atendieron muy bien en la oficina y todo fue muy rápido y cuando fui a entregarlo también fue rápido. Buen servicio ..gracias

Luis Gil 
Rating:
1.0

Better customer service. Pick up better organized.

jeanette Canty 
Rating:
5.0

I have never experienced such good quality and helpfulness in a storage facility. It was remarkable and I've been renting for years. Thank again to your staff. I dealt with Doug, the older lady with braids (we are 64 together...we talked about it), and a young man that works with y'all that has his own business. He was very encouraging to my nephew. Everyone was wonderful!? Thanks again.

crystal williams  |  First Impressions 
Rating:
5.0

Honestly, I have nothing but great things to say about this location and the staff. I was very pleasantly surprised pulling in and seeing everything organized and well maintained. The staff checking me in were very pleasant and answered all of my questions. The truck and equipment I rented were all clean and very well maintained and I would absolutely recommend this location to someone else.

Neal Sellers 
Rating:
3.0

Customer did not leave a comment.

charles williamson 
Rating:
5.0

Customer did not leave a comment.

Ali Alkhateeb 
Rating:
5.0

Customer did not leave a comment.

DeLISA THOMAS  |  Overall Experience 
Rating:
5.0

vehicles that are serviced weekly for noises, and other issues. keep fuel tanks full! Make easier to return with full tank.

gregory mcachren 
Rating:
5.0

Customer did not leave a comment.

Carlos Menezes 
Rating:
4.0

Customer did not leave a comment.

RENAUD ETIENNE 
Rating:
5.0

Customer did not leave a comment.

YORJAN BOLIVAR 
Rating:
3.0

The auto transport trailer was all banged up, I didn’t think it would matter at first, but the ratchets that hold the car on the trailer were totally rusted and seized up, it took us a bit of struggle to get it ratcheted down. When we got home and wanted to unload the car, the ratchets were so seized up from rust we had to use PB Blaster to loosen it up, the driver side one wouldn’t even come off completely, we had to loosen it enough to slide it over the tire. I’ve rented the auto transport trailer from this UHUAL like 4-6 times now, this was definitely my worst experience. The truck I was forced to rent due to my connector box for trailer lights burning out, was awesome . Brand new Silverado, had apple carplay, bench seat, very comfortable for the 6+ hours we were driving. If it wasn’t so expensive mileage wise I’d rather rent it again than tow with the minivan!

Joey Steiner 
Rating:
5.0

Customer did not leave a comment.

Wisdith Civil 
Rating:
5.0

Had a very pleasant experience all things worked out well

Denis Mock 
Rating:
5.0

Customer did not leave a comment.

west gate resorts 
Rating:
4.0

My only issue was with the cost. What started out as an advertised $39 + $.10 per mile cost me $239 after all add-ins - insurance taxes and gas to go 39 miles and had the truck for 8 hrs. At the advertised 10 mpg, I should have used 3.9 gallons but was charge for 6 gallons at $5.00 per gallon. A big unexpected additional cost was because I estimated 6 hours but used 8 so I was charged an additional base rate of $39.00. Other than this, I very much like the people at this location and the storage facility is clean and secure.

Robert Barrett 
Rating:
4.0

The line to get a truck even with reservation took over 20 minutes due to only 2 staff members assisting people.

John Castillo 
Rating:
5.0

Customer did not leave a comment.

paula washington 
Rating:
5.0

Hello, Doug was very helpful and friendly. We went to the wrong U-Haul in Winter Garden and he made it happen from his location. Thank you, Julie Garrett

Julie Ann Garrett 
Rating:
5.0

Nora was exceptionally helpful and friendly!

Stacy Timm  |  Overall Experience 
Rating:
5.0

Ms. Nora is Exceptional at her job. She keeps the storage looking and smelling great. She always offers a helping hand without you having to ask for assistance. And she's always friendly and pleasant. Everyone at this location is Super Friendly, Knowledgeable, and Courteous. I highly recommend you rent your trucks and store your belongings here if you need these services!!!

Shoncy Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca Chambers  |  Overall Experience 
Rating:
5.0

Staff and management was always available for questions and any help.

EDWARD TAUBENSEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandy Wingren  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

emmanuel denau  |  Overall Experience 
Rating:
5.0

Truck rental and storage are both excellent Terrific staff

STEVEN BIASETTI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emily aranibar morcos  |  First Impressions 
Rating:
5.0

Doug is awesome, the cleaning lady is wonderful, the place is simply perfect & convenient. Makes your moving process stress free. Best U-Haul place I’ve had, so clean & smells good. Love it!

Violeta Rolon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Franklyn Brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik Albrecht  |  Overall Experience 
Rating:
5.0

I will be sad to leave this establishment. Doug and Nora fell like friends to me by now. Good Folks. Thanks for everything.

jennifer martineau  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chad Salter  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jeff hapsady  |  Overall Experience 
Rating:
5.0

The automatic lights need to stay on a little longer before they auto shut off. Longer motion sensor. I don’t know the lady’s name but she is wonderful and extremely helpful. She needs to be recognized. She works there part time.

Kathleen Gathers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci Valenzuela  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sydney Lindstrom  |  Overall Experience 
Rating:
5.0

When I came, the fire alarms were being tested and that had shut off the elevator. The staff was not aware that the elevator wasn't in operation. They also didn't know that the stairs weren't open. Once Doug found out, he quickly resolved the issue by opening up the stairs and got an update on the fire alarm work.

Adam Yaksich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrick Hankerson  |  First Impressions 
Rating:
5.0

General manager, Doug is outstanding Storage manager Linda it’s a pleasure to deal with

STEVEN BIASETTI  |  Overall Experience 
Rating:
5.0

We met Nora who was cleaning the storage area. She kept the place sparkling clean, helped open the doors between loads, and was amazing helpful. By far the best experience I've ever had at a storage facility. Better than most hotels even.

Adam Yaksich  |  First Impressions 
Rating:
5.0

Thank you

BOLATZHAN BOKAYEV  |  Overall Experience 
Rating:
5.0

I work as a CSR in a call center, and can say that Douglas was very professional, knowledgeable and friendly. I got exactly what I was looking for and very fast.

Violeta Rolon  |  First Impressions 
Rating:
5.0

Yes, the service of the U-Haul was very good and Iam so glad to recommend a friend, yes the place always clean most especially the bathroom thanks

Fati Kpanquoi  |  Overall Experience 
Rating:
3.0

Monthly rent is too expensive.

Derrick Threat  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley Gibson  |  Overall Experience 
Rating:
5.0

Thanks

Meshari Bader  |  Overall Experience 
Rating:
4.0

The individual that helped me was professional and very courteous.

DeLISA THOMAS  |  First Impressions 
Rating:
2.0

I would have given it 5 star’s overall, however, I have a few issues. 1. The facility was decently clean and well lit in the halls, BUT the storage rooms were NOT! There are no lights and when you have a large unit, you cannot see anything! 2. I was quoted $199 plus tax a month for the entire time and was NEVER told of any potential increase and after about 5-6 months they JUMPED my price to $275 mth! Which is a huge jump and based on the facility, location,

Katrina Scott  |  Overall Experience 
Rating:
5.0

I would rent from you again. I am going through moving from one place to another and this worked out great! There was a lady that was always there to help with everything. She is really great! Thanks again

brenda braddy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juliette Romeo  |  Overall Experience 
Rating:
5.0

It's a great place I'd use it again

TWILA CORTER  |  First Impressions 
Rating:
5.0

We love the fact that U HAUL company keeps America moving in to new places. Storage facilities always there when you need it and the most important is…. The rates are still affordable and hope to do business many more times.

Roberto Luthy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Simmons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shea Gibson  |  First Impressions 
Rating:
5.0

N/a

donna brown  |  First Impressions 
Rating:
5.0

Love the black American lady. She really helps and cares about all customers and she takes great care of the facility!!!!

Tricia Travis  |  Overall Experience 
Rating:
5.0

Thanks

charlene Thomas  |  First Impressions 
Rating:
4.0

Satisfaction guaranteed

juanita Simms  |  Overall Experience 
Rating:
5.0

The staff of this place is simply amazing however Miss Linda Kong was a true Gem! I would definitely bring my business back to you guys! Thank you!

JESUS A ROMERO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONI WILLIAMS  |  First Impressions 
Rating:
5.0

I appreciate the care and helpfulness provided to me as I transition from Virginia. This has been a multi step process and you and the team made this part super easy. Thank you!

Holly Moore  |  First Impressions 
Rating:
4.0

This is a very nice facility! However, the alarm kept going off both times when we were there. My Apple Watch kept giving me warnings that the noise was above 90 decibels (dBA). OSHA standard is 85 dBA for your employees, so 90 dBA is above that level and consequently damages hearing. My suggestion would be to either determine all the possible ways the alarm could be triggered, and retrain your staff and subsequent customers, so the alarm is not triggered or lower the alarm volume, so it is not harmful and annoying for the customer.

DENNIS Huskey  |  Overall Experience 
Rating:
3.0

Sometimes this uhal the elevator did not worked and at the hallway theres no A/C

Yomil Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david Kearse  |  Overall Experience 
Rating:
5.0

I'll use U-Haul again if needed

Arthur Greiner  |  Overall Experience 
Rating:
5.0

The staff was VERY warm and friendly (especially MsNora!!!) I felt comfortable and safe when i had to go in the late hours of the day

Mari Buckley  |  Overall Experience 
Rating:
5.0

Love that it’s clean

brenda braddy  |  First Impressions 
Rating:
4.0

Some nights the outside lights were out. Also trucks were parked near the unloading area and I feel like it might be a potentially danger to someone loading or unloading. I do like the U Haul storage facility.

jerry pattillo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaime Vega  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lindsey brathwaite  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sydney Lindstrom  |  First Impressions 
Rating:
5.0

Excellent Team

Franklyn Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Williams-Nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Williams-Nelson  |  First Impressions 
Rating:
4.0

Elevator was broken for 6 weeks!!!!

JAN ROGERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rocio Delgado  |  Overall Experience 
Rating:
5.0

The team member who helped me get set up, Doug, was super nice and friendly. He answered all my questions and even gave me and my mom some free water. It was very hot that day.

Carlan Hughes  |  First Impressions 
Rating:
5.0

Courteous, helpful, knowledgeable, and convenient check in.

Donnie Butler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danette Morris  |  Overall Experience 
Rating:
5.0

Excellent team!

Franklyn Brooks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Franshesca Bracetti  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Ferraro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher McDonald  |  Overall Experience 
Rating:
5.0

The overall storage experience was five-star. However, the elevator hasn’t been working for over a month and our unit was on the second floor. Not having a working elevator was extremely inconvenient while we were clearing out our unit. All storage items had to be physically carried down the stairs to vacate the unit. We are both senior citizens and this was quite stressful and painful for our physical bodies. The location should provide complementary move-in and move-out service while the elevator is down. The customer shouldn’t bear the brunt of the elevator not being in operation. We even had a customer stop us to ask if we could help her carry some of her things to an upper floor because she was there solo. The employees were very apologetic about the elevator being out of service. When we inquired about the out of service elevator earlier this month we were told that the elevator service company was waiting on a part for the repairs. Here we are at the end of the month and the elevator is still out of service. The elevator service company needs to understand the gravity of this situation and be required to assist with the funding of the move-in and move-out service while the elevator is out of service. If repairing this elevator was impacting their bottom line the necessary part would be more of a priority to them.

denise lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hung nUGYEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emelda Phillip  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Price  |  Overall Experience 
Rating:
5.0

The facility is extremely clean, and the staff always provides great service. My only opportunity with the facility is the inconsistency of a safe & working elevator. My unit is on the 3rd floor & the last two times I have needed to get to my unit the elevator was broken. The team went out of their way to find a solution the last time the elevator was down. However, because it is consistently broken, I am nervous every time I need to go to the unit. If this happens again, I will need to find another facility and I really do not want to do this. I am also open to moving to a first floor unit.

CAROL COOLEY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Manolo Calvo  |  First Impressions 
Rating:
4.0

The only reason I wouldn't recommend to others or give 5 stars is because of the unreliable elevator.

Luann St Onge  |  Overall Experience 
Rating:
5.0

The staff is wonderful and storage area and grounds were always clean.

Brenda Lee Honeycutt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Murphy  |  Overall Experience 
Rating:
5.0

Very impressed with the ease the security of the place as well the staff team and faculty Everyone has to earn a living I want to thank everyone !

Hung nUGYEN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alina Bohn  |  Online Move In 
Rating:
5.0

No issues and good service

Christos Anagnos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arlina aguirre  |  Overall Experience 
Rating:
5.0

I’ve rented trucks and storage through the years and it’s always a pleasant experience.

FEDELINE JEAN  |  First Impressions 
Rating:
4.0

A little to costly

Sandy Dorfman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Testani  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissandra Clay  |  Overall Experience 
Rating:
5.0

Excellent team and management.

Franklyn Brooks  |  Overall Experience 
Rating:
5.0

The alarm for my unit came on every time I opened the door. Other than that I’m always happy to use this storage facility. Thanks Peggy and staff.

jerry pattillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thaddus Pittman  |  Overall Experience 
Rating:
5.0

I’ve always had top shelf service from the staff of this business and would use them again without any reservations!!!!

TERRY YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diedre Lambert  |  Overall Experience 
Rating:
5.0

This U-Haul facility is the best place to store items for short and long term service. It is very clean, and the staff was very friendly and helpful!

scott bliege  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john coffey  |  Overall Experience 
Rating:
5.0

Cleaning staff was always friendly and willing to help, place was always clean and smelled nice. i enjoyed my time except for the price. great experience

DaNia Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Thomas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elimelec Barro Salas  |  Online Move In 
Rating:
1.0

Uhaul never explained to me there are additional charges for one way. The guy td me it was no charge. Don't trust them at all. The manager was so super nasty when i contacted them to explain my bill. I have never been so distespected. I think uhaul feels we need them to rent trucks and they rip you off . That is a lying company and i will never ever do business with them again. I would use ryder

Michelle Lundy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zamiiya hughes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHY JOHNSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eric twum skyler watson  |  Overall Experience 
Rating:
5.0

Isaac Jones was great, all pleasant experiences! Extremely helpful!

Isiah Jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shantelle Shepherd  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emelda Phillip  |  First Impressions 
Rating:
5.0

Miss Peggy was excellent and very informational and helpful even when the lock wouldn't close on our storage unit she immediately had it changed..

Ashley Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEAN ROGERS  |  Overall Experience 
Rating:
5.0

Awesome sauce.

Thaddus Pittman  |  Overall Experience 
Rating:
4.0

When we first called the 800 number to reserve a large storage unit, we explained to the girl the size of the rental truck we had, our current location and what we needed. Unfortunately, she made it sound as good f this place was close by and the unit we reserved was large enough. However, when we got there, it was WAY further away then we wanted and the unit wasn’t even close to what we needed. Thank goodness the gentleman helping me had a unit available that was big enough for us. Only complaints would be, the PRICING for the units inside the store were way less than what we were charged and they would not honor that. Also, There needs to be better signs explaining how to enter the facility as well as access to put garbage when needed. Overall, the staff were friendly and helpful! Even though it was much further than we wanted to go and could have rented somewhere closer for the same price, we were happy.

Katrina Scott  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stephanie BEAUDET  |  Overall Experience 
Rating:
5.0

Sensor de movimiento debe dar mas tiempo sin comprometer la seguridad.

Valentin Flores  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful! Peggy was great in working with me through the difficulties of Hurricane Ian.

eric chernoff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Murrill  |  Overall Experience 
Rating:
5.0

I would use this storage unit again! They were super friendly and nice they keep everything clean. Truly a place I would recommend for anyone.

Victoria Peeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

garfield warren  |  Overall Experience 
Rating:
5.0

Fabulous storage facility & staff! Great layout, security, and accessibility!

Darren Carlson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel Matthews  |  Online Move In 
Rating:
5.0

Everyone was so nice and helpful! Best Uhaul place in America making America Great Again!!!!

DEAN ROGERS  |  First Impressions 
Rating:
5.0

The management and staff are all professionals and treated me with the highest standards being related to customer care and support. I had only one problem and that was a online canceling move-out of storage. It wouldn’t let me, so I had to contact customer service for corporate.

Franklyn Brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john coffey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENITH ODEN  |  Overall Experience 
Rating:
5.0

The only thing that was more annoying than a problem, was that the motion sensor lights went out within 2 minutes. You had to keep running over there to get them to turn back on or you could barely see! Otherwise, the staff was great, the place was always clean, and I felt my things were safe. I would definitely recommend this facility!

Regan Gray  |  Overall Experience 
Rating:
5.0

Excellent service, Beky was very helpful and gentle. Thank you very much Beky!!

Eric Torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zulaida Tirado  |  First Impressions 
Rating:
5.0

Lines move slow need to be more organized between front desk and staff for quick responses

Spencer Hanshaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCES PERDUE  |  Overall Experience 
Rating:
5.0

Very reliable company with great product selection for mivers.

Mark Richards  |  Overall Experience 
Rating:
5.0

Later hours

Zoe Berdeaux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

comron fouladi  |  Overall Experience 
Rating:
5.0

Peggy and team are awesome at this facility. Very knowledgeable and helpful.

Jack Vaughn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose Noel  |  First Impressions 
Rating:
5.0

My service was excellent with the rep. Cannot remember her name but she was great. She know her job and the staff was very friendly cooperative and knowledgeable.

juanita Simms  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS CORE  |  First Impressions 
Rating:
5.0

The staff is outstanding! Everyone has been so nice and helpful!

eric chernoff  |  First Impressions 
Rating:
4.0

They were very pressed to assist as they were short handed. The Staff there were very pleasant and helpful.

William Cunningham  |  Online Move In 
Rating:
5.0

Clean, nice staff!

GABRIELLE O'BOYLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia hemphill  |  First Impressions 
Rating:
5.0

Excellent customer service.

Samuel Dejesus  |  Overall Experience 
Rating:
5.0

I believe I left a black leather bag, medium sized with a gold clasp on Friday June 10, 2022 in the truck I returned.. Is there a lost and found department that might have it there? my number is 303-918-5478 - I hope you found it.

Brandy Wheeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jarvis dargan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIM MCNICOL  |  Overall Experience 
Rating:
5.0

They went above and beyond to accommodate me. I don’t normally give 5 Star ⭐️⭐️⭐️⭐️⭐️ reviews, but this place deserves 6 STARS.

Mathew weibush  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Luis Pina  |  First Impressions 
Rating:
5.0

Peggy is a top notch employee I have developed a true friend while I was a storage user for about 18 or 20 Years. I will always treasure her as a true friend with u-haul.

JEAN WALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshanna Robinson  |  First Impressions 
Rating:
5.0

Customer service was excellent !! Very helpful in explaining size storage and truck that I needed !! Thank you all !!!!

German Estrada  |  Overall Experience 
Rating:
4.0

You should have light inside the storage room cuz it's very dark in there thank you

Angie Pabon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DaNia Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEZIMAR SILVA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phil Collymore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Alexander  |  Overall Experience 
Rating:
5.0

They were very helpful and patient I would definitely recommend this storage and uhaul Thank you uhaul yous were awesome

Dawn Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE TARRILLION  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kay Mathis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector Alvarez  |  Online Move In 
Rating:
5.0

Peggy Engquist was extremely informative, kind, and helpful! I would highly recomend this Uhaul and meeting Peggy for help getting set up! We are very happy using this Uhaul facility Tim Fake

tim fake  |  First Impressions 
Rating:
5.0

Everyone from cleaning people to store employees were very nice and courteous and very helpful.

Jennie Helms  |  Overall Experience 
Rating:
5.0

This u-haul is the Best place!!

Elaine Gunn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyson Pryor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lincoln Olivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia Travis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kendra davis  |  Overall Experience 
Rating:
5.0

I originally rented a unit that ended up being too small for my stuff. The young man at the counter was helpful in renting me a second unit last minute. My movers up and left me at the facility and the security guard (ricky?) and a very nice lady (Nora) helped me move all of my stuff into my unit. I am extremely grateful for their generosity.

KATHERINE FORD  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CrissyAnn Stoecker  |  First Impressions 
Rating:
5.0

I have used CubeSmart and they can’t touch your facility. You provide more access, better variety of sizes and your facilities are much cleaner. Your prices are great and I really appreciate that you provide carts.

Kelli Stansbury  |  Online Move In 
Rating:
5.0

The facility is always clean. Nora one of the employees is very sweet and helpful

Simone Brouhns  |  Overall Experience 
Rating:
5.0

Best run storage facility EVER! Uhaul was extremely convenient. Everything was so smooth for my moving needs.

Dean O'Neill  |  Overall Experience 
Rating:
5.0

Everyone was always very helpful, the manager Peggy was an outstanding person to deal with!!!Also your associate taking care of the property was great she has been there as long as we had our storage there,3 years, kept everything so clean and it always smelled really nice, usually storage facilities are not! And we felt safe going there day or night! We actually used your moving help too for a couple pieces of furniture, so thank you!!!

micheal bertrand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark Harless  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Madden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valentin Flores  |  First Impressions 
Rating:
5.0

Peggy and her team are awesome.

Susan Gailit  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID LOPEZ NIEVES  |  Overall Experience 
Rating:
5.0

I agree with a lot of the reviews that customer service can be a bit slow here the overall experience was great for our storage unit. The unit was clean, easy to access with plenty of courtesy moving carts. Also Miss Nora (employee) was AMAZING!! We got to the unit about an hour before closing and she helped us move our items without us even asking. She was so sweet and made our experience great! Highly recommend this storage unit.

BRETT PIERCE  |  First Impressions 
Rating:
5.0

Peggy was professional and helpful.

Sabrina Christian  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arnaldo Martinez  |  Overall Experience 
Rating:
1.0

I rented two storages at 1 location was given the wrong size and had to have two storages about 20+ mins away. They treated me like crap at the fist place the guy was rude supervisor got me into the 10*10 in Ocoee not once offering insurance or anything it was late and they were both closing up and was in a rush to get to the Ocoee location. Checked my things a month later My things were leaked on from the unit above and a lot of my things were molded. Peggy stated that’s the liability I take without insurance took pictures and I filed a claim but got no where because I didn’t have insurance plus I just lost my son and had just too much going on to fight this but I took major losses dealing with uhal and it seemed like my bills just kept going up every month since August.. They were adding charges for 24 hr access I didn’t request more than at the time of getting the units and rate increases often for a unit that ruined my things.. Peggy and Alex were nasty at both Uhal and just unprofessional.. I had to relocate my things else where and moving out of the RV spot this weekend

CHRISTINE CHIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie conover  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAREY REEVES  |  First Impressions 
Rating:
4.0

Climate control was minimal. Unit 2002 was in direct sunlight every afternoon and it did not feel like the cooling was sufficient.

Alex Vandijk  |  Overall Experience 
Rating:
5.0

It was a real pleasure working with Peggy and her team. They were very helpful and always professional.

Steven Norton  |  Overall Experience 
Rating:
5.0

This was the 3rd of three storages I had within the last 5 years although experiences vary from different storages however the Ocoee was the absolute best that includes staff and facility.

frederick williams  |  Overall Experience 
Rating:
5.0

Security, cleanliness, attention to detail regarding pest control and security. All very good.

Susan Skeen-House  |  First Impressions 
Rating:
5.0

Overly impressed! Those are two words that come to mind. Could not be more happier with the EXCELLENT service, the best check in for the trucks, smooth transaction convenience of support right down to unloading! Outstanding! I would highly recommend Uhaul storage facility. Thank you, Dean.

Dean O'Neill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herbert or Hazel Stevens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raphaela Falconi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni Key  |  First Impressions 
Rating:
5.0

GM and the staff were awesome. Great experience!

Varesh Patel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gail Brown  |  Overall Experience 
Rating:
3.0

I say average because I've used storage elsewhere and this uhaul seems to uphold a certain standard in what people want and expect from a storage facility, especially at this price range. I'm not sure if it's because of the location or because they can but the prices are a little higher than they probably need to be and just before we left our unit we were told the rates were going UP. Uhaul also does not offer military discounts for storage which is also why I give them an average. Our new storage unit did offer us a discount on an even bigger unit.

Jessica Warren  |  Overall Experience 
Rating:
5.0

What a great staff! Very friendly, cheerful employees who work hard and get results!

THOMAS ARMOUR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly sneed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brad fain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Toutoungi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel McNally  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole Rothstein  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VALERIE HELMER  |  First Impressions 
Rating:
5.0

My only complaint was I this. I asked when I rented the unit if my bill would be prorated as I’m in the military and would only use the storage for a few months. I was told yes by one person, but then had to pay a whole month.

Antonio Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY MOORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Toutoungi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bether Gomez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geeta Wadhwani  |  Overall Experience 
Rating:
1.0

Lied to by the staff. Mistakenly charged for free storage, when I tried to correct it in person the first time, Doug lied saying he couldn't do a thing about it. I called customer service, they were astounded at this lack of responsibility. They told me to return to the local store. Then I was helped finally and was refunded. Except now I have a moving truck, told I'd just owe mileage and gas after drop off, tried to charge me $90 because they tacked on extra insurance and a random "rental fee" for $40. Wtf??? I called customer service AGAIN, and I was told I would only owe for the mileage I went over. So these people are liars and scammers. Oh and the customer service wait is always an hour.

Jt Evans  |  Overall Experience 
Rating:
3.0

Me llego una la factura final y aparece un desglose de $94.00 que dice por “Missing/Damage” no entiendo por que este cargo ya que entrego el equipo que se rento (dolly and hand truck) ambos estaban en el camión en la parte de atrás y se le mencione al empleado. Y el camión no sufrió ningún daño ya que el viaje fue directo el mismo día de punto a punto. Gracias

Jose Cajigas  |  First Impressions 
Rating:
5.0

Ms. Peggy and Staff very friendly and very kind. Just need more help at the counter to get the customers in and out.I would definitely use the storage Ms. Peggy manage again !!!! Everyone there gets a 5 star rating from me !!!!

berverly brisbane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRY ZIMMERMAN  |  Overall Experience 
Rating:
5.0

Great customer service I give 10 stars for the help and it was to the gentleman that help me. Thank you

JULIANCITO CRUZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Eichholtz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beth Askew  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Levin  |  First Impressions 
Rating:
5.0

The management and staff at this facility went above and beyond. We consistently try to rent from this specific facility because of this. Highly recommended!

Mobility City  |  Overall Experience 
Rating:
4.0

Storage was easy but the check in and out of the climate control building was very confusing. More desk help needs to be added to this facility. It was a very long wait if supplies were needed due to the large volume of rentals and activity here. Parking is challenging.

PATRICIA MCCAIN  |  Overall Experience 
Rating:
5.0

Storage was really big and secured, love the fact that our storage unit was indoors.

Julian Joyner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRY ZIMMERMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail Brown  |  First Impressions 
Rating:
4.0

I was disappointed when I had reserved a 15x5x8 unit and then got there and was told there was none available! What’s the purpose of making a reservation weeks in advance, just to be told they don’t guarantee it? Had to cram a 15 ’trailers worth into 3- 5x5’s & 1 5x10! Took 3 hours to unload truck into units in the rain! Was not happy!

bill eskes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nadia BAKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERVEY GILBERT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jaime terry  |  Overall Experience 
Rating:
5.0

Very helpful for me. Line was long and took awhile to get truck but staff was pleasant and very busy

JOHN MCCARTHY  |  First Impressions 
Rating:
5.0

Peggy was very helpful in trying to meet our accommodations!

veanie or Samuel anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cornelis Bouwmeester  |  First Impressions 
Rating:
5.0

Very busy location. My customer service was very good.

Deborah Brandow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Wallace  |  First Impressions 
Rating:
5.0

Ms Peggy is Awesome!!!!

tamika sigler  |  Overall Experience 
Rating:
5.0

Staff was very helpful and great with communication. Someone accidently tried to open my unit and the lock was jammed. I got a call about the issue and how the lock was replaced. Very quick and responsive.

JACOB ANDERAON   |  Overall Experience 
Rating:
1.0

Talked to many different staff members and got many different answers. Only one person actually knew what was going on Worst uhaul experience ever . Stupid that the large doors are closed and locked when trying to move stuff in.

Melissa Kaad  |  First Impressions 
Rating:
5.0

The Manager Peggy at the U-Haul moving and storage is awesome even when the location was short staffed she went above and beyond her duties to assist me with my storage and truck rental. Ms Peggy is a class 5 Customer Service agent May Hod bless her.

JOHN TORRES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAUREAN GLOVER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODRIGO JANSEN BEN ARIEL  |  First Impressions 
Rating:
5.0

Everyone treated mental well here in Ocoee. I want to thank the staff so much for all there help

dan Martinek  |  Overall Experience 
Rating:
2.0

I was disappointed in not Receiving the storage unit that I reserved and paid for.

Kim Shabazz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacques Malfi  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

cynthia brackin  |  Overall Experience 
Rating:
5.0

Peggy, Doug, Renee, Cole and the rest of the team are the best in the business. Very professional and personable, too. I highly recommend this U-Haul dealership. They're the very best of the best.

Tom Lowe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luther Hanes  |  First Impressions 
Rating:
1.0

Very rude staff!!! Will never store here again or recommend, wish I went to storage unit across the street

Sandra Gideon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Fisher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Camilo carrascal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon Eichholtz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Norton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rachell Ward  |  Overall Experience 
Rating:
5.0

Best Uhaul I have ever used! I drove an extra 10 minutes just to go here- because it was worth it!

Patrick Bisher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin Hall  |  Online Move In 
Rating:
4.0

Great experience, lines were long to receive service.

ReGina Smith  |  Overall Experience 
Rating:
5.0

The lights don’t stay on for long so you have to walk back down the hall to where the sensor is to turn it back on. Other than that it’s a good place to keep storage.

TREY FISH  |  Overall Experience 
Rating:
3.0

No access to ramp to unload truck because unused Uhaul trucks took up the space.

Patricia Heflin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

delores butler  |  First Impressions 
Rating:
5.0

need more load/unload parking spaces

Carol Kelly  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Craig Fisher  |  First Impressions 
Rating:
5.0

We still are still renting another unit at the location. Peggy and her staff are always excellent to work with. Our family only uses U-Haul for our moving needs.

Robert Guarnieri  |  Overall Experience 
Rating:
5.0

Peggy was awesome and very helpful!!!!

CHARLES ROBERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jonathan hunter  |  Overall Experience 
Rating:
5.0

Great customer service! Well-maintained facilities, brightly lit corridors. Self-service options are nice.

Erika Booker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carmen Ramos  |  Overall Experience 
Rating:
4.0

Facility was always clean and well maintained, the only small issue I ever had was with the hours as I tend to be out and about later. Whenever I would find the time to get there I would have to rush as they would be closing soon after. But that's more on my time schedule than has to do with the facility.

KENNETH GEER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MAYO  |  Overall Experience 
Rating:
5.0

Thanks

david waters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRM INVESTMENT REAL ESTATE  |  Overall Experience 
Rating:
4.0

I really appreciate the service miss Peggy offers me ,she is very professional,and knowledgeable .,I look forward to coming to uhaul for my moving and storage needs.

Owen Holder  |  First Impressions 
Rating:
4.0

Great service, awesome facility! In and out with no problems. Only concern is lack of COVID-19 precaution of wearing masks. Some were not wearing masks.

Darwin Shuart  |  First Impressions 
Rating:
5.0

Safety

Osvaldo Marte  |  Overall Experience 
Rating:
3.0

After having my storage unit for 19 years, initially every thing was fine, however, recently the temperature where my unit was gradually got warmer and warmer. Then about two years ago the lighting where my unit was has a sensor that only stays on for 3-4 minutes thus making it a problem when I was in my unit for any length of time. When I reported it I was told that they didn't care they weren't going to change either one and go back to the temp that was closer to what it was initially

DEBORAH GIERACH  |  Overall Experience 
Rating:
5.0

SO impressed with the helpfulness of the staff as well as the cleanliness of the facility. Each person with whom I’ve had contact has been courteous, answered all questions and gave me a facility tour the day I rented. Highly recommended.

cheryl norton  |  First Impressions 
Rating:
5.0

Clean facility Friendly and helpful staff Easy access

Carl Peyton  |  Overall Experience 
Rating:
5.0

Peggy and her team are always professional, friendly, helpful and stand ready to provide excellent service.

Robert Guarnieri  |  First Impressions 
Rating:
5.0

I like it very much even when finished the process. We call and done. Appreciate Next time I will seek you again

CLAUDIA BERTONI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toyna Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Chipman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerry-Ann Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micah Tappe  |  Online Move In 
Rating:
5.0

Moving is stressful, but they helped ease my worries and get my stuff safely stored.

Christopher DEl Dotto  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. We rented storage there for a little over a year. Staff always treated us with courtesy and respect. Front desk was very welcoming and accommodating.

Diahann Kreh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcos or Edna Brandao  |  First Impressions 
Rating:
4.0

Customer service representative was very helpful and friendly. Answers questions and knew exactly what was needed. The facility was organized and clean with easy convenience access to loading and unloading.

Ailan Meek  |  First Impressions 
Rating:
5.0

The Ocoee U-Haul is great--the staff are knowledgeable and helpful, the facility is immaculate and it is the best storage and truck rental experience I have had in all the years of rental and trucks. Thanks for setting a great standard.

VIRGINIA MITCHELL  |  Overall Experience 
Rating:
5.0

The staff were exceptionally helpful and took the pain out of what was could have been much a more stressful move from Virginia to Florida. At every step in the process, from reservation to temporary storage to turning in equipment, they were cheerful, competent professionals.

Nathan Sommers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIO BLANCO  |  Overall Experience 
Rating:
5.0

Great facility and customer service is exceptional,the people and management make the moving and storage experience enjoyable and less stessful.great management and staff!!

jeremy Haney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Humberto Batiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Telesia Strickland  |  Overall Experience 
Rating:
5.0

Overall I was pleased with the experience. I never had any issues with the unit or the facility's maintenance. There was one employee that was the less than pleasant when I first moved into the unit and I had a few terse interactions with her but after a while she seemed to have a change in demeanor. I would highly recommend the services this U-Haul location provides. Thank you.

rizza baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James boubelik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynda Ostrowski or Larry Gannon  |  First Impressions 
Rating:
5.0

Great service for the 5 years of storage! Thank you! Will recommend

MANUEL MARRERO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriana Stillman  |  Overall Experience 
Rating:
5.0

Ok for this place, the service is so good. The trucks are good, everything. However it is next to impossible to call this place by phone. and i don't see much solution to it, because the people working always have something more important to do. maybe they could employ a phone person to just connect with callers and give them info over the phone. dont know

Rob Perry  |  Overall Experience 
Rating:
5.0

Everyone is so friendly and professional there. Thank you very much I will do business again. Be safe.

bo kim  |  Overall Experience 
Rating:
5.0

The cleaning/maintenance lady was always very friendly and helpful. Also the GM was very personable.

Shelby Cox  |  Overall Experience 
Rating:
5.0

The booking engine was difficult

Thomas Griffiths  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Westerman  |  Overall Experience 
Rating:
5.0

Everything was Excellent Thats the reason I went out of my way to use this Haul Facility Thank You

Duane Johnson  |  Overall Experience 
Rating:
3.0

Several understaffed. One person trying to help lines of customers.

Michael Darley  |  Overall Experience 
Rating:
5.0

It was excellant friendly emplyees

Eddie Lee  |  Overall Experience 
Rating:
5.0

Very good storage facility.

david karson  |  Overall Experience 
Rating:
5.0

Friendly and very helpful

vernon tefertiller  |  First Impressions 
Rating:
5.0

Yes

Brittney Checketts  |  Overall Experience 
Rating:
5.0

N.a.

Don Calloway  |  Overall Experience 
Rating:
5.0

Thank you for all your help!

Lora Gregory  |  Overall Experience 
Rating:
5.0

Have used this facility 3 to 4 times in last 10 to 12 years, and everything has always been 1st class and best in industry.

robert schneider  |  Overall Experience 
Rating:
5.0

All staff members were excellent and helpful

Matthew Burelle  |  Overall Experience 
Rating:
4.0

Great storage facility, wonderful staff and ease of rental truck all in one place!

shalyn murray  |  Overall Experience 
Rating:
3.0

I was a little disappointed to find the advertised price of a van at 19.95 was not true. That’s the starting price. I ended up paying $83.00. it was cheaper to bring the van back than use closer one

CHERYL WASSERMAN  |  Overall Experience 
Rating:
1.0

The man was sarcastic rude didn't want to try and get us a storage container he was treating us as if we were there to steal something I felt like a criminal by the time we left when a simple phonecal

JEFF Donehoo  |  First Impressions 
Rating:
1.0

Employee was horrible

JEFF Donehoo  |  Overall Experience 
Rating:
5.0

Every uhaul employee we delt with was extremely friendly and helpful. The trailer was well engineered and extremely easy to use. The storage unit is clean and easy to access. We are very pleased.

Greg Muth  |  First Impressions 
Rating:
5.0

No complaints

Edwin Cruz  |  First Impressions 
Rating:
4.0

I wish access to my things in storage were available longer into the evening to at least say 10pm and I wish the climate control was cooler. Every time I went it was much warmer than 85 degrees

Thomas Cagle  |  Overall Experience 
Rating:
5.0

Great job, wonderful roadside and storage center assistance, personnel

Gerald McDow  |  First Impressions 
Rating:
1.0

your counter person had an annoying stupid sarcastic sense of humor which should not be exhibiteded by the face of your company Ms. Peggy was Superfabulous but your manager in charge has to go!!!!

Anthony Persaud  |  Overall Experience 
Rating:
4.0

Would have rated 5 star but the initial check in took forever due to overwhelming high volume of customers waiting and only one person behind the counter helping. However, they covered my needs well!

Lora Gregory  |  First Impressions 
Rating:
5.0

Peggy and her team are outstanding! I have used their services for years with outstanding results each and every time.

Robert Guarnieri  |  Overall Experience 
Rating:
5.0

Great facilities...great staff

Luann, Bill or Chase Brooks  |  Overall Experience 
Rating:
4.0

My only negative thing about this experience was the long wait due to excessive lines.

Michael Slansky  |  First Impressions 
Rating:
5.0

N/A

MARCIA IYAYI  |  Overall Experience 
Rating:
5.0

Well run very clean and secure facility,

marc harris  |  Overall Experience 
Rating:
4.0

You are a very busy place. We didn’t expect a long waiting time when we arrived at 8:20 am. Obviously your services must be excellent since you’re in demand like this. Thanks again.

shirley masongezi  |  Overall Experience 
Rating:
5.0

*

vernon tefertiller  |  First Impressions 
Rating:
5.0

Peggy and staff are amazing!

Renee Keene  |  Overall Experience 
Rating:
5.0

The bathrooms were out of service. Doug was very helpful, informative, and a pleasure to work with.

Kaytie Dutemple  |  Overall Experience 
Rating:
5.0

Very well pleased with this operation. Staff was helpful AND friendly, facility was in top shape. A good experience all around.

Rodney King  |  Overall Experience 
Rating:
5.0

Busy place, despite many staffers double tasking the staff always focused on me when I was tended to. Great team. Will be my go to place for storage

merete vranov  |  Overall Experience 
Rating:
5.0

I was very pleased with the facility.

deanna mosher  |  Overall Experience 
Rating:
5.0

Even being busy, the GM was extremely friendly and accommodating! Thank you so much, I will definitely recommend this U-Haul to others

siobhan mccray  |  First Impressions 
Rating:
5.0

..

KARL OR MAJA FLORENTINE  |  Overall Experience 
Rating:
5.0

The cleanest and best maintained storage unit ever. Only negative is limited parking available, which doesn’t impact access most of the time. A good place to store your items.

James Warren  |  Overall Experience 
Rating:
2.0

My items were stolen by a staff member

Shanice Appleby  |  Overall Experience 
Rating:
5.0

Easily accessible and clean service

Cheryl Bennett  |  Overall Experience 
Rating:
5.0

Great people and fast workers. Great storage facility!

Johnny Perez  |  Overall Experience 
Rating:
3.0

The representative was great in spite of her being the only person to help a store full of patrons. She never rushed any of us and she had all the patience in the world.

Cynthia Long  |  First Impressions 
Rating:
5.0

Staff and facility was awesome

Inga Holmes  |  Overall Experience 
Rating:
5.0

Real nice & CLEAN Facility Every one was real nice & helpful And excellent location

Duane Johnson  |  First Impressions 
Rating:
5.0

Douglas, handle my situation with efficient care, courteous and knowledgeable. Have used this facility in the past that is why I returned.

robert schneider  |  First Impressions 
Rating:
5.0

Have worked with Peggy Linquist for over 7 years. Excellent service is the norm!!

Robert Guarnieri  |  Reservation 
Rating:
5.0

Peggy the manager was particularly helpful and informative. All the employees I encounter were friendly. Facility was exceptionally clean and well-maintained.

Emily Gay  |  Overall Experience 
Rating:
5.0

N/a

Elizabeth Price  |  Overall Experience 
Rating:
5.0

Used this facility to store personal goods and items for 5 years. Never a problem.

ROBERT GOSSELIN  |  Overall Experience 
Rating:
5.0

Great service ! Very helpful, explained the process. Peggy , in particular, was wonderful.

Emily Gay  |  Reservation 
Rating:
5.0

The Space was clean and I had know problem with the customer service everything has great.

kysha terry  |  Overall Experience 
Rating:
5.0

Everyone was so nice! Peggy the manager is fabulous and U Haul is so lucky to have her.

Mike Martin  |  Overall Experience 
Rating:
5.0

I have exclusively used this facility in Ocoee for a number of years. Peggy and her staff are excellent to work with and provide great service!

Robert Guarnieri  |  Reservation 
Rating:
5.0

The staff is very friendly and the facility was beyond my expectations.

Inga Holmes  |  Reservation 
Rating:
5.0

Very helpful

ganesh sukhnandan  |  Overall Experience 
Rating:
3.0

There was a bug problem the last time I used storage and truck rental. Never had this problem until recently but they have an incredibly nice staff inside the store excluding the cleaning staff.

COLLEEN MCLARNEY  |  Overall Experience 
Rating:
5.0

Peggy and the rest of the staff I encountered at the office and in the storage area were courteous, friendly, and VERY helpful. I sincerely couldn't ask for a more pleasant group to do business with!

KATHY J KLEMAS  |  Overall Experience 
Rating:
5.0

good customer service--thanks

Michael Hogan  |  Overall Experience 
Rating:
1.0

UHaul parks their trucks in the loading area of the storage area, wait time 1 hour at desk because of year (s) computer freeze up. Poor Customer service.

WALTER SWOPE  |  Overall Experience 
Rating:
5.0

I highly recommend this storage facility.

PAULA BENNETT  |  Overall Experience 
Rating:
4.0

The service provided by the staff was great.

Emma Lee Watkins  |  Overall Experience 
Rating:
3.0

The front line service staff was courteous and others were helpful in explaining the storage access card process and showing me to my unit.

Dan Smith  |  Reservation 
Rating:
1.0

It is not right that I had to pay for empty spaces. There is not any proration on any time. I only had 6 days use of spaces and had to pay for 30. That is not right.

Karen Walls  |  Overall Experience 
Rating:
5.0

Peggy and her staff are terrific! They always strive to satisfy the customer, while being professional. As a teacher, I rented a storage unit and rented several trucks from this location. 👍

CHRISTINE DUCILLE  |  Overall Experience 
Rating:
5.0

Doug is awesome.

john glusica  |  Overall Experience 
Rating:
5.0

Peggy was super helpful as was her staff. Highly recommend!

Carida De  |  Overall Experience 
Rating:
5.0

The unit hallways was always maintained and well kept at all times. The mgr Peggy Enquist an assistant mgr Doug Platt was the greatest helping with anything. That’s the best storage place I’ve had.

TAMARA BOYER  |  Overall Experience 
Rating:
5.0

Peggy, Doug and rest of staff were always very friendly, even when the lines were long

brad strahm  |  Overall Experience 
Rating:
1.0

Thie worst customer service. Water damage in my unit after the hurricane. Still to this day Peggy refuses to answer any calls or return any calls to the agent. Peggy ‘s attitude is horrible.

JAMES OR DJUNA BURNS JR  |  Overall Experience 
Rating:
5.0

Thank you he entire staff was nice and helpful! I will recommend and if I ever need storage or moving trucks again. I’ll go to Ocoee uhaul. Thank you

Christian Rodriguez  |  Overall Experience 
Rating:
5.0

Very good facility, good use extra help at peak hours

MARCEL BERGERON  |  Overall Experience 
Rating:
5.0

Ms. Peggy you are AWESOME!!!!

Audrey willis  |  Overall Experience 
No reviews have been submitted for this location.

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