The truck was the perfect size for my 2 bedroom apartment! The 2 movers we hired were quick and efficient and super helpful! I am so pleased with my service!
Helen HCustomer Reviews for U-Haul Moving & Storage of Oakwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It is hard to get to, lots of equipment making it difficult to back into, and not being able to use the far right door is the worst, safe and well lit but a pain to get in and out of.
John M | Overall ExperienceBlake was very helpful and he went out of his way to assist me with my needs.
april v | First ImpressionsI only left cause I found a storage unit 2 miles from my house instead of 20 miles. I actually loved this place.
ANTHONY C | Overall ExperienceGreat facility! My only concern is the trucks that block the entrance to the unit. I often had to park at the opposite end of the building to get to my unit.
John B | Overall ExperienceI been dealing with this location for several years and have had nothing but excellent service.
Timothy S | Overall ExperienceAlways they were knowledgeable and willing to help me . I will rent again if I need too. Love the staff and the storage was well kept clean and lid for safety!
PERCY A | Overall ExperienceThe staff was the very best!!! I would recommend to anyone and will do so in the future.
Karen P | First ImpressionsI have had my storage in this location on McEver Rd in Gainesville GA for year's. My thing's were still as I had left them upon removing. Blake C, storage Supervisor , was an excellent help.
MICHELLE H | Overall ExperienceSuper helpful! Above and beyond!
Ricky M | Overall ExperienceKyle was very helpful with assisting me in getting a situation resolved. All the staff were very friendly & helpful.
debbie j | First ImpressionsVery nice young lady helped me. I think her name was ayisha.
Janice R | First ImpressionsAfter hours would be good especially trying to move things out to setup for sales
Scott D | Overall ExperienceOnly downside is that reaching someone is sometimes difficult. I also had my account charged extra times on 1 occasion..nd after I paid my storage unit, the red tag wasn't removed until after 3 days that I was on top of people to remove it...so I couldn't access rhe unit when I needed ir.
KEWIN M | Overall ExperienceU-Haul International, Inc. Executive Office Joe Shoen 2727 N Central Ave Phoenix, AZ 85004 Reservation #: 91515874 Dear Mr. Shoen and/or the team responding to this request. I hope this letter finds you well. I am a long time happy customer that has used U-Haul for many of my own moves since high school, to now many of the moves I have made to support my children, the last of whom graduated in Savannah this month. The reason for this note is that the experience in Savannah this week was highly unusual and I would like to bring this matter to your attention in the hope of a resolution. On June 24th I reserved a 10-foot from U-Haul located in Savannah at Skidaway Auto Repair near my daughter’s house in Savannah. This was changed to be picked up at a new address in Port Wentworth, GA via text message on the 23rd. Everything was the same and I confirmed via your website, it just had the vehicle in this city (nearby) instead of Savannah. Unfortunately, my experience with your company fell significantly short of normal expectations. I encountered multiple issues throughout the rental process, which not only inconvenienced me but also caused unnecessary stress, delays and additional charges for our moving team that was going to work with us Saturday afternoon from 3pm to 6pm. There was no-one at U-Haul in Port Wentworth when we arrived, which was no worry as this was a mobile check out. When I clicked on the link to check out it said I needed to go inside to obtain additional equipment. I called the number and let them know no-one was inside and I would like to check out. I was placed on hold for nearly 20 minutes and was then hung up on. My reservation number was my cell phone number, but the U-Haul operator never called me back. I called again and asked that they contact me with my cell phone if we were disconnected and was on hold for about 20 minutes after providing my cell number and the confirmed reservation info. There was a 10 foot truck and a 15 foot truck in the lot, but apparently they did not have DC numbers on their truck numbers so they could not rent them for me. So, after confirming that they could not rent us a truck (even with a confirmed reservation number) I asked them to look at other sites. After a while they shared they could not reserve a truck at all in the area of any size. This was about 45 minutes into the call. I asked if there was someone I could speak with and after holding a bit more they said I could talk to the traffic department. They gave me the number and after a few minutes I was on hold with traffic. Shared all the confirmed reservation details and that they could not get a truck for us. After a while they shared that we could get one in far south Georgia in Townsend, GA, about an hour south one way. So we took that truck and drove an hour south to Townsend. When we arrived the person at the counter did not know what to do and said we needed to talk with the owner as they would not allow a mobile pickup. They did not have a 10-foot truck there, but it was a 15-foot truck, but the cost was just over a hundred dollars more than our original reservation with a total of $479. So they got the owner on the line and I explained the situation and the troubles we have been through, then she had to get someone else on the line. Again, on hold for about 30 minutes just to get the original cost agreed to and be on our way. As this was going on we had two movers show up to our door in Savannah as we had a confirmed reservation just down the street from my Daughter’s house. We let them know we would not be able to move Saturday as we have to now drive to Townsend so we gave them $100 for their service for the two of them as a no show. So we had a confirmed reservation that was moved that was not able to give to us. Then we had to drive an hour south to finally get a truck and drive back Saturday night. I would like to share the the customer service I received from the traffic team in Savannah was great, while others (especially the first one that disconnected from us and did not call back) was far from satisfactory. Their lack of empathy and willingness to assist in resolving the issues for the confirmed reservation we faced on my initial calls until we reached the traffic person only added to my frustration. As a loyal U-Haul customer who has utilized your services more then 20 occasions, I am disappointed by this experience. I believe that a company of your stature should strive to provide exceptional customer service and have a truck ready when it was reserved and confirmed the day prior. In light of the aforementioned issues, I kindly request a full refund along with the $100 needed to pay the movers we did not use. Thank you. Robert Elz, 770-262-3841
ROBERT E | First ImpressionsI waited in the lobby for 43 minutes with not a soul on site. After about 25 minutes I rang the service bell a few times, still nothing. About 15 minutes later a mechanic came in and told me the service rep would be in shortly… he was not. The first month was supposed to be free as I had also rented a truck through u haul…. It was not. I set up a 4 digit access code, went back up the hill to begin unloading my things, the code would not work. I went back down the hill and made a new code that finally allowed me access. The whole process was miserable. I did not even get so much as a “my bad man we are super busy” when the service rep finally came in. And the fact that I was still charged for the first month is absolutely ridiculous. If I could give zero stars I would.
Kevin C | First ImpressionsThe Staff is truly awesome to work with amd very Knowledgeable and kind
Donny P | First ImpressionsThe only thing we struggled with was the cost. We had this unit a little over 6 years when my mom went into a nursing home and never came out. I wish there was some sort of discount for us who need long term storage needs. But overall, it was a great place to store our possessions.
julie j | Overall ExperienceI had sent several checks that never got processed by uhaul causing me to have to pay late fees. Then the rates almost doubled. This was absolutely awful. I will tell people to just sell their stuff and avoid storage units. You can buy new stuff and avoid all the hassle.
Kenneth H | Overall ExperienceI will never recommend U-Haul or use them for anything ever again after this experience
JOHN Q | Overall ExperienceThe guy that helped me was very friendly and customer friendly.
Shonqueta R | First ImpressionsThe staff was always accommodating and professional. The facility was well lite and safe. Thank you!
Loretta J | Overall ExperienceProfessional & helpful employees. Clean.
Garry S | First ImpressionsAll was well
ROBERT J | First ImpressionsOnly reason I didn't give an excellent rating is I believe that there is always room for improvement in any business. Other than that everything & everyone was amazing. I was in a tight situation & needed storage ASAP......I really appreciate the service.
Angela O | First ImpressionsNeed to train employees to let them know what’s going on….. was purchasing a piece of rope price was different from what was on product when she wrong it up …. She’s telling me I have to pay that price I said he’ll no call your Boss…
Marcia R | Overall ExperienceUsing the card was a bit difficult due to having to swipe in an out and the swiping to open. Hard to see the display during the day.
Tom E | Overall ExperienceThey changed my locked & no one knew who did it or why. Skylar Fulton has 0 yes zero customer service skills, I’ve spoke with Blake Cantrell about her and she still continues to be rude and disrespectful. This place is a joke, please take your items somewhere else.!
christy c | Overall ExperienceEveryone I came in contact with was very friendly and informative. Answered all my questions and made the process so easy and fast.
Julie P | First ImpressionsNeed better doors to access units the small glass doors make moving large items difficult
Scott D | Online Move InWas told that the storage was on the lower level and it wasn’t…
Marcia R | First ImpressionsExcelente atención e información sobre la renta de unidades
Martha G | First ImpressionsNot going to sugarcoat it. The manager at this site is probably the most unhappy man I have ever met. More than once I witnessed him be demeaning and even straight-up rude to his employees. When I first started using a unit, the check was a process and the young lady helping through it was struggling, instead of helping her, he yelled at her for not being knowledgeable and even went so far as to belittle her right in front of me, my parents, and other people in the room. every time I have been to the facility since then, he has been there and had something to ornery about. This last month it came to a head for me, and a few other people whom I met that were stored there, we all chose to pull our items from here. We did this because all of us got a late charge on cards that we usable, but U-Haul failed to charge the card. I argued that is an error on their part, as I would have no way of knowing they were having issues if they didn't 1. pick up the phone, 2. send an alert email. Ridicules is the only way I can describe it because even if you try to reason with the manager here about any issue, he throws it back on you or his employees.
MARGARET K | Overall ExperienceThe agent was very knowledgeable and helpful.
Linda M | First ImpressionsSkylar was so friendly and very helpful. Great at her job
Keisha T | First ImpressionsThey would be excellent except store unattended at times. Need at least one person for checking vehicles and managing units and minimally a greater to say that someone will help in a second
Taylor D | First ImpressionsHad a UHaul air conditioning unit Ieak into my unit and cause some water damage to my items. Was told since I didn’t have insurance there was nothing they could do. Shouldn’t it be uhaul’s insurance to compensate? Also charged $2 extra every month and no one could tell me why.
Griffin M | Overall ExperienceI rented the Cargo Van to transport then unloaded. Really like the use of dollies and the sliding doors when open. Thank you!!!
Loretta J | First ImpressionsGreat storage experience…well maintained, well lighted, and reasonably priced with the added benefit of rolling carts to make it easier. Thanks UHaul Oakwood!
Pamela G | Overall ExperienceThe facility itself and the location are good, however the management at this location has some issues. I believe his name was Blake, and he has a few new associate working with him from the looks of it, and they were needing some assistance in taking care of my storage need. The associate helping me was having computer difficulties, and he was extremely short with her, attempting to brush her off several times, diminish her in front of me and my family, and belittle her. This in my opinion is not acceptable, and he needs training on how to handle leadership in the workplace. To the credit of the young lady helping me, she was able to set me up with a storage unit, and even was kind enough to bring us a few carts to move thing in. Over all, and while I don't think I will need the unit very long, I wouldn't recommend this site for storage or rentals until the some retraining has taken place.
MARGARET K | First ImpressionsThere were so many rental trucks and trailers in the parking area near our unit that it was sometimes difficult to maneuver our own truck to get near the building entrance. There was a water leak in our unit which damaged some of our books. The damage was not enough to file a claim or open a dispute, but we still experienced a loss. Hopefully the leak has been repaired.
Mary S | Overall ExperienceThe staff aren’t particularly friendly. I have been with your facility for more than two years and though it’s convenient and clean, I find that any questions or concerns I have with the facility, billing etc., I’m met with no answer or made to be felt an inconvenienced. I have been a business owner for ten years and am convinced that our success is due specifically to our customer service, not just the excellent product we provide. Not everyone there is this way however, most are. I contribute this to the contagion of one bad apple. In my experience with my employees, an employee with a poor attitude is typically spreads and can become adopted as “the way we treat customers”. Just my thoughts. Happy New Year!
heath m | First ImpressionsOnly thing is my move in day is 12/27/21
John M | First ImpressionsWasn't able to access my unit, could not get into building. Paid for a unit that I never even used because e When I went to unload my things I couldn't get in & was forced to find somewhere else that evening.
Jessica S | Overall ExperienceOur guy was great and polite and friendly. Thanks!
Jill R | First ImpressionsEmployees blocking drive way to access units. Employees knowingly letting alarm go off while you move items in. Alarm tripping ever time I opened unit.
Rodney R | Overall ExperienceThe access panels didn't work to unlock the doors or disarm the units. The doors were just propped open & my card didn't work to disarm my unit: when I called the front desk they just said "yeah it does that. Just leave the door to your unit open & the alarm will stop"... What?! How in the world are propped open doors & a 10 second alarm supposed to make me confident in the security of the facility?
Joshua D | First ImpressionsNo a/c but paying for it!!!!!!!
Scott H | First ImpressionsWhen our lock "went missing" U Haul called and asked if they could put one of their locks on our unit and we agreed. But when the time came for us to clean out our unit no one could find the key to the lock they had put on! They had to call someone to come cut the lock off then tried to charge us $50 to have the lock cut off!
Joy W | Overall ExperiencePrice and area better and more convenient for me. Easier access and cooler temps than at prior storage facility.
Traci L | First ImpressionsI have zero complaints or issues with this place. They had the best units for the best price and everyone is always super helpful. I just didn’t have a need for a building anymore but I highly recommend!
Bekkah H | Overall ExperienceThe facility needed to be better maintained and the staff was not very attentive. There was a constant increase in price but no increase in the services provided. It was time to leave.
Trina F | Overall ExperienceWell-maintained with helpful and responsive staff. Excellent hours. We actually came to this U-Haul location due to the hours. Clean units, hallways, exterior, with carts to borrow
Daniel R | Overall ExperienceBest UHAUL location in Georgia! Don’t store you’re items anywhere else, you’ll be very pleased with the service! Mrs. Krys will make sure of it!
AJ S | Overall ExperienceWas treated well by the staff. They always answered all questions.
MARIO P | Overall ExperienceAJ was very helpful and accomodating
Darryl B | Overall ExperienceParking to unload and load was very inconvenient,
Barbara B | Overall ExperienceThe units are dark no lights Very congested outside down near the dumpster u-Haul staff gets very upset when you pull up and try to go to your building to load stuff in the building next to dumpster I would not recommend this Facility to anyone The manager is extremely very nice man I hope you have a treats him well
Kenneth G | Overall ExperienceI reserved unit 2009, but when I went to the unit to move stuff in it had been taken. I called the girl working on the internal and she came up to the building to see right away. She wasn't sure if the prior person had moved everything out and there was a lock still on it. So she instantly put me in one that was empty across from 2009. She got a broom and dust pan and cleaned it out for me and I got to move in right then. She had excellent customer service and a positive attitude.
Sharon T | First Impressionsit was great working with AJ
Darryl B | First ImpressionsI actually moved out 10/6 and let UHaul 800 number know. Please correct it in the system.
Scott L | Overall ExperienceI work until 5:30 and it takes me about 20 minutes or more to get across town, so I had very little time to access the facility in the evenings.
PERRY c | Overall ExperienceAwesome service and the staff were great!
Kimberly S | First ImpressionsPrices kept going up
Peter A | Overall ExperienceCSR Killian Brown offered excellent customer service.
Sabrina W | First ImpressionsThey took care of my needs and found a storage unit for me. Very helpful and courteous.
MARIO P | First ImpressionsFacility staff members was extremely helpful , however customer support was not understanding at all when trying to figure out issue at hand & communicating best option for us on Storage vs extending rental of truck.
Brian R | First ImpressionsThanks for the service.
emma m | Overall ExperienceIncrease price on service and reason wasn't clear.
Bernado G | Overall ExperienceAlways Friendly and helpful. You guys are great!
Girl S | Overall ExperienceI loved this clean and well lit storage unit. Uhaul provided dollies for use while there at the unit. I found that to be extremely helpful. I highly recommend them.
mindy j | Overall ExperienceGreat Customer Service! Easy process!
Girl S | First ImpressionsAj your the best
Dolores B | First ImpressionsKrystalline Willams - hang on to her at all costs. She is a terrific employee, at least customer service wise and knowledge, mentoring, and training one witnesses that she displays to other employees
Roy G | Overall ExperienceGreat customer service.
JOAN T | First ImpressionsThe service guy was excellent. Very friendly and knowledgeable. He took time to show me the unit and how to access the unit after hours. I’ve never had customer service like this at any UHaul business
Rick M | First ImpressionsGood fortune is when you have an employee such as Krystalline who knows the business, knows the computer systems, and knows how to provide customer service while being business-like and handling all.
Roy G | First ImpressionsHalls were always dirty w/ dirt, dust, and dead bugs. Metal door holder was always loose or broken. I think these were all easy fixes that were shared several times w/ staff & management.
Ashley R | Overall ExperienceA few weeks ago I did not have access to the loading dock because there were storage boxes stack in front of it. This was extremely inconvenient as I had one day off to get into my unit, Unacceptable
Jonathan E | Overall ExperienceThe staff was very helpful and courteous. The storage in Oakwood was actually to small. But the staff invited us to go the Buford and use one of their new storage. It was perfected for our needs.
Dan G | Overall Experienceit took two hours to drop off a small trailer and unload my furniture into a U-Haul box. the staff was completely overwhelmed by the number of customers.
Phil S | First ImpressionsI took two (2) hours to drop off a small trailer and transfer my furniture to a U-Haul box. The staff was completely overwhelmed with the number a customers present and acted as if normal.
Phil S | Overall ExperienceThey might need people on staff on the weekends
Kandiz M | Overall ExperienceThe lady that waited on me was EXCELLENT. She was happy, friendly and very helpful. I would recommend all my friends in need of your service to come to your store.
Rebecca M | First ImpressionsThe young man was not pushy, he told me to look at the size storage and see which size would fit my needs. He was so courteous and the storage bins are clean and cool.
lurline r | First ImpressionsMoving has been an overwhelming experience but u-haul has made the transition from one state to another much easier .
Priscilla D | First ImpressionsExcellent customer service, excellent product! Thank you!
Bozena s | Overall ExperienceVery good experience
john e | Overall ExperienceGreat customer service. Very helpful
Girl S | First ImpressionsCustomer service is excellent. I had a problem using my pass card but the problem was immediately resolved. I will ,if I ever have the need for another storage unit, return to this U-Haul location.
SHIRLEY B | Overall ExperienceThe girl who rented us a truck needs to learn how to do reservations correctly. Luckily, I double checked my reservation. She had scheduled it on the wrong day. That would have been disasterous!
RICKY R | Overall ExperienceYour facility work well for me and I would recommend it to my friends
pat o | Overall ExperienceAbsolute terrible experience moved my stuff out of the storage unit in May and still was charged for three months over 600.00 called numerous times and told them that my stuff was out still charged ..
George T | Overall ExperienceVery helpful staff, they explain everything well
John H | Overall ExperienceAssess should be easier, storage trucks should not block entrance too storage buildings.
Edna R | Overall ExperienceGreat U-Haul I will always recommend this establishment to anyone.
gregory w | Overall ExperienceThe day I went there the staff was new and wasn't fully trained to be there alone. I was told that along with my rental of the truck that I also got one month free storage. and that didn't happen.
Dwayne L | Overall ExperienceThe U-Haul facility in Mira Mesa (Origin) & in Oakwood (Destination) were both excellent. The staff at both locations were very helpful.
Robert A | Overall ExperienceGot tired of the constant phone calls and letters for payment. Rent was a high for the storage space I had.
Scott K | Overall Experience