Customer Reviews for U-Haul Moving & Storage of Oak Creek

2,943 reviews

611 W Puetz Rd   Oak Creek, WI 53154
(Between Howell and 13th, Train Tracks)

(414) 768-8557

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(414) 768-8557

611 W Puetz Rd
Oak Creek, WI 53154
(Between Howell and 13th, Train Tracks)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

After booking and walking out door to leave with our packed up U-Haul we were notified that our drop off location was not able to be our drop off location! So when got to our destination we had to drive 55 mo Ute’s one way with 11 inches of snow just fallen in north woods!! Wasted 1/2 a day of our vacation driving in storm to return the U-Haul When it was supposed to be 1 minutes from our location! Wasn’t happy at all.

gary ashbaugh 
Rating:
3.0

Customer did not leave a comment.

Ronalee Brown 
Rating:
5.0

Customer did not leave a comment.

KERITH VIACHICA 
Rating:
4.0

Customer did not leave a comment.

Ronalee Brown 
Rating:
5.0

Excellent customer service from both individuals. Friendly and they explained everything perfectly. Keep up the good work.

Jason Lehrman 
Rating:
5.0

Customer did not leave a comment.

Craig Pfister 
Rating:
3.0

Customer did not leave a comment.

DAVID EVANSHANK 
Rating:
5.0

Customer did not leave a comment.

carol kazmierski 
Rating:
5.0

Friendly and helpful customer service and a well maintained virtually new pick-up truck.

Stewart Stroup 
Rating:
5.0

Customer did not leave a comment.

LAWSON SNYDER 
Rating:
5.0

Customer did not leave a comment.

Thomas Mommer 
Rating:
4.0

Everyone I encountered whether online or in person were very helpful and pleasant. They are "real" people and not stuffy which was a breath of fresh air!

Julianne Penrose 
Rating:
5.0

I reserved online which was smooth. Sunday at 9:00 a.m. we arrived and the lady inside was amazing. Super helpful. Wonderful! Great personality!. And when we dropped it off 30 min early, it was quick & painless! Wonderful experience in a stressful time of moving.

BERNADETTE Kagel 
Rating:
5.0

No problems, staff was very friendly and helpful, in and out extremely quick. I will use this location in the future for rentals.

Scot Totsky 
Rating:
5.0

Customer did not leave a comment.

Sabrina Gawronski 
Rating:
3.0

Customer did not leave a comment.

ADELA Sadala 
Rating:
5.0

This is the best Uhaul location I have rented from. Fast and reliable. Never have issues at this location like many other Uhaul locations where they don't have the reserved trucks and/or it takes forever to check in/out.

Eric Volmar 
Rating:
3.0

When I dropped off the truck there was no one out to inspect the truck I had to walk in and the girl sitting there said that they would inspect the vehicle and send me an email she didn’t look busy at all.

Clay Manthei 
Rating:
5.0

Good service. Easy in and out.

Jesse Fleming 
Rating:
5.0

Customer did not leave a comment.

Larry Pleva 
Rating:
5.0

I always check this location first when I know I have to rent moving equipment.

ROBIN TUNKEL 
Rating:
5.0

representatives were knowledgeable courteous and helpful

Rebecca Rogers 
Rating:
5.0

Customer did not leave a comment.

Monah Stenger  |  Overall Experience 
Rating:
2.0

No one ever called me the night before as stated on the reservation information. I made a call. That guy was nice. I had it reserved for 6 am and then was told I needed two references to bother at that time of the morning. Whoever was supposed to call the references took their time. The entire checkout process wasted over 45 minutes of moving time. Clearly not the way we wanted to start our 200-mile relocation.

John Tessmer 
Rating:
5.0

Customer did not leave a comment.

Sodhitanvir Singh 
Rating:
5.0

Customer did not leave a comment.

Jill Kamm 
Rating:
5.0

Shelly at the Oak Creek facility was fantastic to work with and very pleasant to talk with. Very pleasant experience 👍

KENNETH PHILLIPS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jon Pribyl 
Rating:
4.0

Customer did not leave a comment.

Sabrina Scherer 
Rating:
5.0

Customer did not leave a comment.

Bradley DeRosa 
Rating:
5.0

We use this uhaul store in Oak Creek and we are very satisfied. Highly recommended!

Craig Swiatek 
Rating:
5.0

Customer did not leave a comment.

Simonet Hodges 
Rating:
3.0

I was charged my fee and the fee for the person that rented the U-Haul before me. I was told by one of the associates that they would handle the issue, then never got a call back. I then spoke with the central customer service who stated that they would reach out to the manager, and I still haven't gotten a call back. My fee was $70 and I was charged an extra $130 for another person's use of the truck. I didn't realize that I have to micromanage a service like this to prevent getting scammed. I guess I'll do this in the future. The truck smelled like cigarette smoke and the driver's door didn't articulate well with the frame. It felt like the door was open the whole time I drove the truck. Rebecca Nickels.

Rebecca Nickels 
Rating:
5.0

Customer did not leave a comment.

Paul Hafeman 
Rating:
4.0

Customer did not leave a comment.

Mary HERNANDEZ 
Rating:
5.0

Super quick and easy drop off.

Cameron Champlin 
Rating:
5.0

Very efficient and friendly service reps

Pradeep Agnihotri 
Rating:
5.0

Overall all of the employees who work here are good. I usually rent once or more than one per month. Equipment I'm looking for always tend to be here. However, they need to carry atleast 4x8 cargo trailer since that is the only piece missing.

Barinderpal Singh 
Rating:
5.0

Customer did not leave a comment.

Julian Rozani 
Rating:
3.0

Having more than one person on duty at a time would make this place way better.

Nathan Vaillancourt 
Rating:
5.0

Awesome customer service

Ronald Untershine 
Rating:
4.0

Customer did not leave a comment.

Rick Weina 
Rating:
5.0

No improvement needed.

Linda Schoenecker 
Rating:
5.0

Customer did not leave a comment.

Jennifer Christianson 
Rating:
5.0

Customer did not leave a comment.

DEBRA HELD 
Rating:
3.0

Security gate has not been operational for 2 years. Gate is left open during business hours, yet rate on unit was high compared to other nearby locations with functioning security. Difficult to reach location by phone, calls frequently forwarded to call center. On the move out day no one was in the office either time I went in.

Christine LaClaw  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gigi Cheung 
Rating:
5.0

Customer did not leave a comment.

Anntoinette Barrett 
Rating:
3.0

For one I would start off by asking the person if it’s a in town rental or a one way trip. Also, the equipment they rented me didn’t say in town rental on it. But now I am having to pay extra because the lady who did mine at this location did me for a in town when I told her I was going to Mississippi. All she said was you signed it, when I talked to her once I was in Mississippi. That isn’t very customer friendly. As well as you should ask the customer if this is correct instead of just saying you’re all set. Now I am having to pay a tremendous amount more for this U-Haul and I won’t have the money to finish Christmas shopping… So no I would not recommend this place or U-Haul again.

Jimmy Tisdale 
Rating:
1.0

Customer did not leave a comment.

rose barutha 
Rating:
5.0

Customer did not leave a comment.

Bill Repech 
Rating:
5.0

The staff was friendly and helpful. The truck was clean and appeared to be well maintained. Great place to rent a mover from, I will be using it in the future.

Kyle Guthreau 
Rating:
5.0

Nothing Everything was smooth

PHILLIP REKART 
Rating:
5.0

Customer did not leave a comment.

Kujtim Sinani 
Rating:
5.0

Superior service. Thank you again.

Kirk Netzel 
Rating:
5.0

Great Customer Service, Professionalism, Fast Processing, and Clean

jacqueline jefferson 
Rating:
5.0

Customer did not leave a comment.

Osvaldo Acevedo Perez 
Rating:
5.0

U-Haul place was great keep up the great work

TERRELL SINGLETON  |  Overall Experience 
Rating:
4.0

Have used this location numerous times and will again in the future, Great staff!

gary kitzke 
Rating:
5.0

Everyone was exceptionally nice. Clean truck Easy check in and check out

Barbara Hudecek 
Rating:
5.0

Excellent job !

TERRELL SINGLETON 
Rating:
5.0

Customer did not leave a comment.

Scott Beaver 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Sykes 
Rating:
5.0

Customer did not leave a comment.

DAVID GOGLIO 
Rating:
4.0

Customer did not leave a comment.

Rob Baker  |  First Impressions 
Rating:
5.0

Fair efficient, friendly, helpful,great to deal with

James Lehman 
Rating:
5.0

Customer did not leave a comment.

Sandy Kreitlow 
Rating:
5.0

Customer did not leave a comment.

Gary Schmoldt 
Rating:
4.0

Great customer service!

Linda Wood 
Rating:
5.0

Customer did not leave a comment.

vickie silberschmidt 
Rating:
5.0

Customer did not leave a comment.

Ross Worzalla 
Rating:
5.0

Customer did not leave a comment.

STEVEN MAGLIO 
Rating:
5.0

The equipment I needed was available. The gentleman working the desk was friendly and helpful. Made sure the trailer was hooked up correctly. Very nice experience.

Dennis Kosloske 
Rating:
5.0

Great services but the truck need more services

azzam algharibeh 
Rating:
5.0

Customer did not leave a comment.

Matthew Diblasio 
Rating:
5.0

Customer did not leave a comment.

JORDAN WILKES 
Rating:
4.0

The person hooking the trailer up could be friendlier.

JOSEPH ROTTMANN 
Rating:
5.0

Customer did not leave a comment.

Cindy Kidd 
Rating:
5.0

Customer did not leave a comment.

Annesa Stroud 
Rating:
1.0

I reserved 20ft truck and i was forced to accept a 15footer. The lock on the back door defective. I was charged same amount. Even though I did this reservation over 2 weeks in advanced I did not get what I reserved .

suhail sarsour 
Rating:
5.0

Streamline the online process. Allow to repeat reservations without asking all the questions about help, supplies etc...

Jason Walters 
Rating:
5.0

Great service! Friendly staff! They were the best part of the experience! The website was easy to navigate and made it easy go rent a truck. I will use uhaul again.

Laken Williams 
Rating:
5.0

Customer did not leave a comment.

DEREK MADDEN 
Rating:
4.0

Customer did not leave a comment.

Becky Rutherford 
Rating:
5.0

The truck smelled like an ashtray, outside of that it was an excellent experience.

Serena Rodriguez 
Rating:
1.0

Customer did not leave a comment.

Jiovanny Perez 
Rating:
1.0

Customer did not leave a comment.

Melinda Hirshman 
Rating:
5.0

Customer did not leave a comment.

Lisa Guillory 
Rating:
5.0

Customer did not leave a comment.

Francisco Chavez 
Rating:
2.0

I was charged $1,500 dollars and there wasn't really a explanation on what happen, current employee working there kept repeating he doesn't know how to do math and couldn't explain the bill to me and told me to call customer service.

Raj Patel 
Rating:
5.0

Customer did not leave a comment.

Justin Lemmer 
Rating:
4.0

Customer did not leave a comment.

Heather Bandle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco Chavez 
Rating:
4.0

The after hours return feature in the uhaul app would not load my location properly, and I couldn't confirm the return of the equipment myself.

Matthew Schneider 
Rating:
5.0

Customer did not leave a comment.

John Dovi 
Rating:
5.0

Shelly was amazing to work with. I hope everyone has the experience she provided!

Rebecca Cunningham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Mahnke 
Rating:
5.0

Customer did not leave a comment.

Lee Wille 
Rating:
5.0

Very informative and explained all details of the contract and the vehicle

Ronald Untershine 
Rating:
4.0

Sales associate was very efficient

Thomas Klusman 
Rating:
5.0

The gentleman that checked me in and out was outstanding. Great customer service!!

Michael De Sautel 
Rating:
5.0

Customer did not leave a comment.

Bryce Coppersmith 
Rating:
5.0

Everything worked smoothly. Great experience.

richard yates 
Rating:
3.0

Not sure why but just noticed today I have different charges in my account from the uhaul company.

Rafael Feliciano 
Rating:
5.0

Everything went well, as expected. Thank You

Jim Snead 
Rating:
5.0

When you want to change vehicles make it simple. Other than that great service.

BENJAMIN OCASIO 
Rating:
5.0

Customer did not leave a comment.

Carolyn Sonnier 
Rating:
5.0

Customer did not leave a comment.

Tiera Cobbs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leah Luckfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Billeck  |  Overall Experience 
Rating:
5.0

I would highly recommend!!!

TERESSA MUNDELL  |  Overall Experience 
Rating:
5.0

The initial unit was not big enough so I was able to upgrade to a larger unit

LISA SOIK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Beatty  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

douglas laabs  |  Overall Experience 
Rating:
5.0

This safe and clean Excellent storage

Yousef Amro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Manar  |  Overall Experience 
Rating:
5.0

Shelley was great to work with. Very nice and knowledgeable. Easy to rent a unit and easy to check out. Thank you.

KATHLEEN KELLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Bobolz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

douglas laabs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric unglaub  |  First Impressions 
Rating:
5.0

Everyone on the staff was always available and ready to help me whenever I needed them to.

keith sherwin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine Eschete  |  Overall Experience 
Rating:
4.0

I ordered a climate controlled unit online as it said there were many available. Come to find out that’s what the website “assumes” and it “expects a tenant to move out” before your move in date. Needless to say, the website is a joke and I did not get what I requested. Otherwise, it’s a great location for apartment storage.

Kirsten King-Vieaux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Contreras  |  First Impressions 
Rating:
5.0

Staff were super wonderful & helpful!!! Above & beyond, excellent knowledge & customer friendly! Highly recommend this location!

Arlette Fair-DeVine  |  Overall Experience 
Rating:
5.0

Great place to stored your goods !customers serviced and AAA ++ and facility Always kept clean very well oriented group and knowledgeable :) I really love the service there and will used you guys again in the future : great surveillances and quite neighborhood thank you

Luis Millan  |  Overall Experience 
Rating:
4.0

My unit has a hole in the ceiling. It did not leak or damage my belongings. However I would have preferred that it was fixed.

Charmain Hinton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thersa griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Manar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Savanna Schultz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Karshna  |  Overall Experience 
Rating:
3.0

I relocated out of state so storage was my immediate temporary option, after the first 60 or 90 days my monthly storage fee increased which caused stress as I really needed to keep my expenses low during the relocation. I would have enjoyed to be locked in on one rate up until one year.

Michaela McGee  |  Overall Experience 
Rating:
1.0

Poor seeing as there was a rent increase and I was only notified the month before the increase, only five months after getting the unit. Also, the gate was always open, making all units accessible to any one with or without a storage unit. Also, upon moving my belongings out, there was dried salt all over the walls of the storage unit, as well as my items. That shows that snow/rain water entered my unit, then dried. That wouldn't be possible if just a little effort went into putting a water resistant strip at the bottom of the doors. Paying as much as I did each month, maybe consider taking it out of that and fix the problem.

Valerie Jachowicz  |  Overall Experience 
Rating:
4.0

Overall the units were nice. The only thing I didn't like was that the units I got for free for a month with my one way move were not large enough to hold the items I was moving. I had to rent additional units.

Mitch Ferencevich  |  Overall Experience 
Rating:
5.0

I chose U Haul storage because of the hours of operation.

ANDREW STILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie Jenkins  |  Overall Experience 
Rating:
5.0

The main thing I have to state is every employee I talked to in my time at this facility was VERY polite and respectful! They always helped with any questions I had and made sure things were taken care of. I would definitely come back for my storage needs in the future.

Donnie Premetz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Katie Kofoed  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brent Mason  |  Overall Experience 
Rating:
5.0

Person I talked to went out of her way to assist me. She was friendly, answered my questions, and process went smoothly.

Victoria Mccall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keith sherwin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Briseno  |  Overall Experience 
Rating:
4.0

Great service, easy access to unit, welcoming location, friendly and helpful staff.

Michaela McGee  |  First Impressions 
Rating:
5.0

Shelley was awesome and always super helpful when I needed assistance. During my unit rental time and renting a vehicle she processed everything quickly and explained everything very well!

Jaime Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH GRIFFIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH FREDERICKS  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Marsha Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Pulda  |  Overall Experience 
Rating:
5.0

Girl at the front desk was great. She made everything easy.

JAMES MCKELLY  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Gina Rossa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam Edic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Malone  |  Overall Experience 
Rating:
5.0

Smooth rental.

James Ensign  |  First Impressions 
Rating:
5.0

My experience with Shelley, the manager, she was extremely helpful to the type of unit I needed. When the move day came , she was very helpful, and we found everything in order, and the unit was very clean and ready for move in. Shelly was very friendly, and willing to help. Great experience!!

Evelyn Pergande  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pankaj Rai  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffery Siegel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trudy Nunnery  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LAVERNE EVANS  |  Overall Experience 
Rating:
5.0

Muy amable me ayudaron mucho.Gracias a todos.

Maria Resto  |  Overall Experience 
Rating:
2.0

They are scams an they steal me n a family member n also friend tried to pay for my stuff several times and even did pay for it have proof that it was paid for the supervisor at the site wouldn't take it n even tried to raise it 300 more dollars n wen it was paid over the phone with costumer service the supervisor tried to say that it wasn't excepted and sold my unit. But proper steps with the law are being now taken. And will be made sure that because of it delt with now.

Felicitie Wusterbarth  |  Overall Experience 
Rating:
5.0

Never had a issue while being there for a little over a year. The employees were always very friendly and made you feel comfortable. Best place to store stuff !!!

Kimberly Villar  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anderson Lopes  |  First Impressions 
Rating:
5.0

Michelle is the most amazing woman there is, she ensures that not only am I happy with the service, but always asks if there’s any way to make my experience better, I would recommend her facility in particular to everyone I know, service is 11/10 every time!!

Royce Keating  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NERRISHA THOMAS  |  First Impressions 
Rating:
5.0

Ease of navigation through website, excellent. Arrival, setup fast, friendly staff! 5star Shout-out, Michelle Oak Creek, Wisconsin 53143!

Vanita Jeter  |  First Impressions 
Rating:
5.0

Shelley and staff were absolutely wonderful and helpful. She is what more businesses need!

Roshelle Sammartino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Briseno  |  First Impressions 
Rating:
1.0

I decided to go with another storage facility because my rent was raise twice within 6 months on an outside unit that is not climate control or needs any special care and I was paying almost a $150 month for a 10x10 and now I have a 10x15 it's inside and climate control and I only pay $109 month.

VERONICA MONACO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONIE LIZARDI  |  Overall Experience 
Rating:
5.0

Todo muy bien, todos fueron muy amables con migo, pero pagué 800 dólares por rentar un camión de Carolina del Norte a Chicago y el aire acondicionado no servía.

Hugo Beltran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig Sadowski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELAINE HEIDTKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar Daellenbach  |  Overall Experience 
Rating:
5.0

Shelley, was VERY friendly & helpful. She answered ALL QUESTIONS friendly & truthful.

Terry Brunner  |  First Impressions 
Rating:
5.0

Employees were always friendly and inviting

CALVIN SAMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenton Kappes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Bachofen  |  Overall Experience 
Rating:
5.0

Well kept and everything was easy as can be. Nothing to complain about.

Tommy Vongphakdy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STUART NELSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Ann Smith  |  Overall Experience 
Rating:
5.0

thanks for the great experience

STUART NELSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Billeck  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeremy Clark  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

brenda mitchell  |  First Impressions 
Rating:
5.0

Close and convenient

William Malone  |  Overall Experience 
Rating:
5.0

A HUGE thank you to Shelley and Archie for all of their help during my time with this Uhaul location!! They made using the trucks, securing my unit for move in and moving out of my unit, an absolute breeze. I truly appreciate the assistance provided and would definitely use this location again, as well as recommend it to a friend. Quick, polite, empathetic service is all I received and I definitely felt like a valued consumer during my time. Thanks you two!!! (Even the guy I called and spoke with on the phone to help remember Archie’s name was polite!!) This location rocks!

MAURIKA SMITH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NANCY STARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Tischer  |  Overall Experience 
Rating:
4.0

Parking/access to check-in building awkward when arriving with moving truck to unload in unit to which we didn't yet know a number. Otherwise good.

Colleen Jones  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rebecca Cunningham  |  First Impressions 
Rating:
5.0

Clean units & Friendly & helpful !!! Thank you

Thomas Iwinski  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeremy Mesick  |  Overall Experience 
Rating:
5.0

Great experience staff was very helpful and kind.

Marisa Evans  |  Overall Experience 
Rating:
5.0

No complaints whatsoever: helpful, pleasant staff and well maintained facilities made the experience a completely positive one.

Jackson Murray  |  Overall Experience 
Rating:
2.0

I probably would have rated this facility at a minimum of Average if it wasn't for a couple of unfortunate, isolated, events. Those events are as follows: 1) U-haul double dipped on my autopay payment for my storage unit. The resulting double-dip caused a chain reaction of subsequent overdrafts on my bank account that cost me hundreds of dollars in fines and about 4 hours worth of telephone calls to get things ironed out. After placing numerous calls with U-haul to get my money restored to my account, an agent finally issued a refund ticket and told me I needed to wait 3 to 5 business days to have the funds credited. I explained to this gentleman that this matter was urgent, as I now had a week to survive with zero money in my bank account. He assured me he had it taken care of. Three business days later, still no refund. I called back to U-haul only to discover the original agent essentially allowed the refund request ticket to remain in a state of limbo and that I would now need to start over with the 3 to 5 business day wait, while they move the ticket out of limbo state and relaunch the process. Completely unacceptable! 2) When I went to the actual U-haul location to discuss the matter in person and explain the unfortunate series of events that transpired because of the U-haul double dip error, the female manger at the counter was personable. But the other gentleman at the counter gave me attitude and told me that I needed to take this matter up with my bank. Well, that was a fatal mistake on his part. This issue was not my bank's responsibility to mitigate. This was unquestionably U-haul's responsibility to make good on. And this gentleman's response was a 180 degree departure from what I was willing to hear from U-haul that day. So, the next day I vacated my storage unit. And that marks the end of my relationship with U-haul. And I will be sure to spread the word about my negative U-hual storage unit experience any time I am provided the opportunity!

Victor Verdev  |  Overall Experience 
Rating:
5.0

Clean facility available right away when I needed it, very helpful staff on every visit. Would definitely rent here again anytime.

Loretta Wilkinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY MEYERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID MORALESBERMUDEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVEN VAN ERDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMEN CORREA ROMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackson Murray  |  First Impressions 
Rating:
5.0

Clean and well lit area, very helpful staff. Just what we needed, and very fast set up.

Loretta Wilkinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Falkowski  |  First Impressions 
Rating:
5.0

After trying several different locations, the Oak Creek UHaul was the first one to give me accurate information and to have the availability they said they had. The woman working in the office could not have been nicer. Thanks Oak Creek UHaul!!

Rosanne Krahn  |  Overall Experience 
Rating:
5.0

The Oak Creek location has great staff and its very clean and well maintained.

Elisabeth Wright  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn Trepinski  |  Overall Experience 
Rating:
5.0

Excellent customer service at this location.

michael dwyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID MORALESBERMUDEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACY MEYERS  |  First Impressions 
Rating:
5.0

People at this location go out of their way to help. Archie and Michelle are top notch!!! Only issue I had was not on location but rather with calling the 1800 number. The hold time is ridiculous. Otherwise 5 star rating !!!!

Rachel Wroblewski  |  Overall Experience 
Rating:
5.0

The manager "Shelly" is easy to work with,friendly very helpful.

PETER POULICH  |  First Impressions 
Rating:
4.0

The only issue I encountered was the inability to link my unit to my U-Haul account so I could pay online which did create some issues. Nothing regarding the site or the staff had anything to do with that. Very annoying.

Sherry Summers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

josh wisniewski  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Abigail Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Porter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter Povlich  |  First Impressions 
Rating:
5.0

We had a rough time from start to finish with Uhaul in general, and I will be filing a complaint, but I also knew I’d be sending in a compliment about Archie. He was super helpful, and very friendly.

Angela Galvez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES G NELSON II  |  Overall Experience 
Rating:
5.0

Michelle and the staff at UHaul made our moving experience possible. It's a well run facility, and without them we'd never have been able to do the move. I can't possibly give them a more glowing referral. 5 stars!

Andrew Porter  |  First Impressions 
Rating:
3.0

I don't think it's fair that you do not pro-rated. I stopped using my storage unit in the middle of the month even though I paid for the whole month. It's double dipping if that unit is rented out quickly

Carol Giusti  |  Overall Experience 
Rating:
5.0

I had a very good experience with UHaul storage, leasing equipment and friendly, professional customer service for my recent move. Highly recommend!

Diane Herbst  |  Overall Experience 
Rating:
5.0

No comments

JONATHAN JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deann Hicks  |  First Impressions 
Rating:
5.0

Excelente lugar para almacenar pertenencias

Adolfo Trujillo  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MYESHA COLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMEKIA BATES  |  First Impressions 
Rating:
4.0

Henry was very helpful- nice. Helped solve my storage needs!

Diane Herbst  |  First Impressions 
Rating:
5.0

Very good staff. Very helpful and nice

Robert Biadasz  |  First Impressions 
Rating:
5.0

Excellent STAFF!!! VERY FRIENDLY😀

Barbara Grabowski  |  Overall Experience 
Rating:
5.0

Everything I needed. Easy to store, clean and secure.

phil brown  |  Overall Experience 
Rating:
5.0

Good experience

WENDY SEPPI  |  Overall Experience 
Rating:
5.0

Thanks for all your HELP!!!!

Barbara Grabowski  |  First Impressions 
Rating:
5.0

Shelley was very professional and accommodating. Very easy to work with.

Joan Hornak  |  Online Move In 
Rating:
4.0

I had a nice experience using the storage. The only problem I would present was the price. It would have been nice if it was less expensive than $149 monthly. Other than that, really clean and well kept area.

KEVIN WHITE  |  Overall Experience 
Rating:
4.0

Easy move in. Great communication. Quick snow removal.

Kayla Clough  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

laura colon  |  Online Move In 
Rating:
5.0

Overall the place was always clean and orderly. And the people were always very friendly and helpful.

BRADLEY ZIEGLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Kevkhishvili  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrianna Podriznik  |  First Impressions 
Rating:
5.0

Michelle was awesome and a great help. The only place I will consider for storage. They make it really easy.

STEVE COMEAU  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron BAUMANN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DONNA MAAS  |  Overall Experience 
Rating:
4.0

Vehicle availability at the pickup site desired should be more accurate before selection is made.

James Skorlinski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Budziszewski  |  Overall Experience 
Rating:
5.0

Very awesome customer service ...

Miriam Morales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN WHITE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry Chambers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEONCO SARTIN  |  Overall Experience 
Rating:
4.0

Fantastic service!!

Mallory Merritt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM TAYLOR  |  Overall Experience 
Rating:
5.0

Very good facility, clean, great service.

Jeremiah Stimpson  |  First Impressions 
Rating:
5.0

Michelle gave excellent service. She explained everything and was very polite and friendly. She is an excellent ambassador for U-Haul!!

Aileen Vargo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Crisp  |  Overall Experience 
Rating:
4.0

Just wanted to give feedback on the new unit. It is impossible to move items in the unit that are heavy and need a dolley because it does not have a smooth surface like the older units.

Tamra Clancy  |  First Impressions 
Rating:
5.0

Excellent facility - secure and well-maintained.

CHARLES HINZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE AND KEVIN scardino  |  Overall Experience 
Rating:
5.0

Michelle was very nice & helpful

Sheile Hughes  |  Overall Experience 
Rating:
5.0

Our storage locker was easy to get to any time of the day.

Jerry Lehtinen  |  Overall Experience 
Rating:
5.0

Michelle was a joy to work with when the pandemic issues made things complicated for me as I was affected by the no work order. She went above and beyond for my situation!

Erika Aquino  |  Overall Experience 
Rating:
5.0

Wish we could make more than 2 visits to the storage room per day. Seems very restrictive especially when there are only 2 of us trying to put our stuff in it.

Aileen Vargo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doug Pagel  |  Online Move In 
Rating:
5.0

I love using U-Haul for my moving day.

Shaun Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HECTOR ORENGO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gilbert garcia  |  Overall Experience 
Rating:
5.0

Great place for my situation

chris lee  |  Overall Experience 
Rating:
5.0

Terrence is professional and knowledgeable, I'll add outgoing and friendly. We've been at this location since 2014 … never an issue one, great service, great place!

SCOTT FULTON  |  Overall Experience 
Rating:
5.0

Staff was great and facility easy to access. Mobile. App and auto billing pretty easy to use.

Johnnie and pam Carroll  |  Overall Experience 
Rating:
5.0

Great facility! Would definitely use them again!

MARIO MCCOY  |  Overall Experience 
Rating:
3.0

The staff is always nice ave courteous keep up the great work

kendra mclain  |  First Impressions 
Rating:
1.0

Horrible service given by manager of property. I emptied the storage and went to turn it in, renewal was four days ago but still had to pay for the full month, no discount or anything given.

Angel Rivera  |  Overall Experience 
Rating:
5.0

Terrence was amazing at helping me this summer during a crisis of selling my home, downsizing, moving to a small apartment at the same my husband received a 4th stage cancer diagnosis.

dawn Bobo  |  Overall Experience 
Rating:
5.0

My entire experience here was a positive one. Every interaction was smooth and the staff was friendly and professional. I've already recommended to a few friends they utilize this storage facility.

eric hopkins  |  Overall Experience 
Rating:
5.0

Terrance Mims checked us in and set us up with a lock and insurance for our storage unit. Jennifer Hess helped us with our lock and the unit door which wasn’t closing properly. Excellent service!!

Noreen Lienhard  |  First Impressions 
Rating:
5.0

Ok

jon banty  |  First Impressions 
Rating:
4.0

A bit of a mixup on dropoff location, but resolved quickly. The oak creek drop off was busy. When asked why it took 30 mins to check in/out 4 customers was told the computers were slow and crashing.

CYNTHIA SERICATI  |  First Impressions 
Rating:
5.0

We arrived 15 min before the office closed. Upon inspecting our reserved storage unit, it was too small for our needs. The agent helped us change units without complaint of it being after closing.

Cynthia Ruenzel  |  First Impressions 
Rating:
5.0

100% satisfied

TARA BUSH  |  Overall Experience 
Rating:
4.0

It was all good and fast service

saif and walla muhsen  |  First Impressions 
Rating:
5.0

Very friendly and helpful in answering guestions.

Mable Leslie  |  Overall Experience 
Rating:
5.0

This was the first time I needed to use a storage facility and I am happy with the service provided by the staff at Oak Creek.

verdelle schaefer  |  Overall Experience 
Rating:
5.0

The customer service was excellent and very helpful on all questions. Thanks so much

ROCHELLE ALEXANDER  |  First Impressions 
Rating:
1.0

Not good!

ahmet yildiz  |  Overall Experience 
Rating:
5.0

moved u-box from Phoenix to Milwaukee took 8 days and all arrived just perfect condition, rates were better than competes staff was extremely helpful , would use again

Bruce Burt  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff

mathew kulinski  |  Overall Experience 
Rating:
5.0

Manager was very helpful

Deann Hicks  |  Overall Experience 
Rating:
3.0

Nice guy who help me and yes Ill use the service some time again

carmen ramos  |  First Impressions 
Rating:
5.0

Friendly, knowledgable, and quick service.

Jarett Roseberry  |  Reservation 
Rating:
5.0

Informative and professional

Erika Aquino  |  Reservation 
Rating:
5.0

Clean, safe, well run facility. I appreciated the climate controlled unit and the staff who signed for my shipments.

JENNIFER SHAWHAN  |  Overall Experience 
Rating:
1.0

They were not friendly at all in the Oak Creek location also my reservation was moved back to yesterday which was Sept. 11th

shanicka edwards  |  Reservation 
Rating:
5.0

Excellent location and staff

Angela Morton  |  Overall Experience 
Rating:
5.0

My husband arrived before I did and they gave him the wrong size storage unit. The staff was very professional in taking care of the mix up and satisfying our space needs without over charging us!

Emily Johnson  |  Reservation 
Rating:
5.0

I don't have any comments right now everything is all good I appreciate your service thank you very much!

Brenda Harris  |  Reservation 
Rating:
5.0

All went smoothly staff was friendly and professional. Communication on arrival and readiness of UBoxes was great and Bixes were ready for pick up rigjt on schedule

Randal Lawrence  |  Overall Experience 
Rating:
3.0

The customer service was very slow and not very friendly

JULIE KORN  |  Overall Experience 
No reviews have been submitted for this location.

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