Customer Reviews for U-Haul Moving & Storage of O'Fallon

4,450 reviews

2000 Hwy K   O'Fallon, MO 63366
(@ Laura Hill Rd, next to IHOP)

(636) 980-9111

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(636) 980-9111

2000 Hwy K
O'Fallon, MO 63366
(@ Laura Hill Rd, next to IHOP)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was simple and quick, checking in, getting hooked up, dropping off. Only recommendation is layout of parking lot, could be organized for a more pull through type experience, there is little room for turning around to drop off trailers.

STEPHEN BIGGIE 
Rating:
5.0

I have used this location many times and I am always very satisfied. Customer service is excellent and I am always in and out of. Very, very satisfied and would recommend to family and friends

Robert Henderson 
Rating:
5.0

This is the 2nd time this week renting a trailer and both times the staff were the reason I will come back. They are friendly and helpful when you pick it up as well as when you return it.

Jonathan Niswonger 
Rating:
5.0

Customer did not leave a comment.

Logan Veatch 
Rating:
5.0

Thank you for an awesome experience.

Mohamed Alkokabani 
Rating:
5.0

Excellent customer service, very fast and love the mobile options.

JON TODD 
Rating:
4.0

The vehicle was new and was in great condition and rode well. However, cleanliness was an issue. The passenger seat was completely covered in dog hair. We had to clean and vacuum the seat before a person could sit in it. After several days, a stench was coming from the passenger door storage area, and upon further inspection we found several packages of food that had spoiled and was rotting.

Ron Rode 
Rating:
3.0

Place was understaffed and not friendly and poor communication in letting me know what to do to drop off.

Lanny Wilkerson 
Rating:
5.0

Contact me promptly after the installation has occurred.

Richard Kasmarick 
Rating:
5.0

Customer did not leave a comment.

Richard Thrasher 
Rating:
1.0

When disconnecting the equipment from my vehicle, they ruined the electrical connection. Of course they deny it when I called. They claim the green wire was already broken. And the yellow wire it looked like it was cut. Or pull on so hard when they disconnected it. Anyway oh no they'll stick together and said it was that way when they connected me in the beginning. As far as I am concerned they owe me a new connection. The service was poor on other ways we had to go in and get the money when he said he would bring it out it took forever for someone to come and disconnect me. And they weren't busy. I am thoroughly disgusted and they should be sued.

Sandra Haefner 
Rating:
5.0

Everyone I interacted with was so helpful! Top notch service.

MATTHEW PIVA 
Rating:
5.0

Diane & Tom did an outstanding job when I was was returning 3 trucks! Thank you both Also, everyone one else there at check in was polite and very helpful. Diana Anderson

DIANA ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Nicholas Pavia 
Rating:
4.0

Customer did not leave a comment.

leah hendricks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Evans 
Rating:
5.0

Excellent customer service! Best location and will definitely recommend!

ANN MUMPHARD 
Rating:
5.0

Last year I went to another UHaul store and was completely disappointed. This store was excellent. Communication was outstanding. Friendly and efficient team.

Gary Adelman 
Rating:
5.0

Customer did not leave a comment.

James Peters 
Rating:
5.0

Lower prices.

Ted Stanfield 
Rating:
2.0

The customer service is above and beyond, the only issues I had was there wasn’t anywhere to park. The pick up I had to park in the parking lot next to the location and the drop off was the same way. I had to park in the middle of the drive to drop the trailer.

Chris Carr 
Rating:
5.0

Customer did not leave a comment.

brandon bowlby 
Rating:
5.0

Customer did not leave a comment.

Dominick Beesley 
Rating:
4.0

This was the best worry free experience I have had in a long time. Hats off to you and your staff

Susan Henry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jon Greco 
Rating:
5.0

Continue doing those things currently in process.

Loretta Ford 
Rating:
5.0

Customer did not leave a comment.

Gregory Hake 
Rating:
1.0

Make sure that you don’t send them on a wild goose chase after a truck

James Marit 
Rating:
5.0

Everything went super fast and smooth. Dustin did my installation and was very honest and did a great job.

Laura Perry 
Rating:
5.0

Customer did not leave a comment.

Ernest JONES 
Rating:
5.0

Customer did not leave a comment.

Barbara Brittenham 
Rating:
4.0

Customer did not leave a comment.

Ann Neptune 
Rating:
5.0

Customer did not leave a comment.

Timothy Fetsch 
Rating:
5.0

When we came to pick up the truck we were told to bring the truck back early for possibly renting it out to other people when we had it for 12 hours. I thought that was a little rude. Other than that everything was fine

Lisa Kelly 
Rating:
5.0

Courtesy and professional

Stephen Landfair 
Rating:
5.0

Customer did not leave a comment.

John Schroeder 
Rating:
3.0

I am writing to express my dissatisfaction with the service I received recently from your company. On Feb 20, I called to inquire about the suitability of your trailer for transporting an F150 truck. After verifying with your representative that the F150 would indeed fit on the trailer, I proceeded to send three employees to the job to retrieve the truck. However, after several hours of labor, it became apparent that the truck would not fit on the trailer as assured. This led to unnecessary delays, inconvenience, and additional expenses as I had to return the unit and arrange for a tow truck. What further disappointed me was the lack of acknowledgment or any form of compensation for the mistake on your end. Instead of offering a sincere apology or a discount for future services, I received a bill for the failed service. This has resulted in the need for me to call and argue this matter, adding to the frustration caused by the initial error. As a business owner myself, I understand the importance of delivering accurate information to customers and taking responsibility for any mistakes made. I strive to make things right for my customers, and I expect the same level of commitment from the businesses I choose to work with. I hope that you can understand my frustration and disappointment with the way this situation was handled. I urge you to review your customer service policies and consider how you can better address such issues in the future.

Doug Schaffer 
Rating:
5.0

Customer did not leave a comment.

Thomas Johnson 
Rating:
4.0

If we didn't say something about the moving pads we rented, then they would have forgotten to give it to us - even though we were charged for them.

Linda Langhorst 
Rating:
3.0

Customer did not leave a comment.

Jim Dempewolf III 
Rating:
5.0

Not sure how you can improve on this whole interaction. Guys were professional, quick, courteous, and the equipment was incredibly clean and reliable. The Customer Service was top notch and I thought the cost was reasonable. Couldn't have been happier!

Paul Hughes 
Rating:
4.0

Customer did not leave a comment.

Andrew King 
Rating:
5.0

Customer did not leave a comment.

Stanley Thacker 
Rating:
5.0

Customer did not leave a comment.

LOREE MORGAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

emma rothweil 
Rating:
5.0

This location is always so helpful with our move. I also rent a storage here, very easy load and unload.

SCOTT TITUS 
Rating:
5.0

I WOULD MOST DEFINITELY RECOMMEND YOUR FACILITY 2 EVERYONE. FRIENDLY AND PROFESSIONAL STAFF. SHOUTOUT 2 MATT LOGAN AND DIANE. U GUYS ROCK!!!!! HATS OFF 2 ALL OF U ALL!!!!!

CARLYNNE BIVENS  |  Overall Experience 
Rating:
5.0

Best deal for my money

nancy kain 
Rating:
5.0

Took a bit longer to get the trailer back they said now problem,at all . Very nice and helpful staff.

jim rudolph 
Rating:
5.0

Customer did not leave a comment.

Scott Priest 
Rating:
4.0

Customer did not leave a comment.

susan usher 
Rating:
1.0

I had it for four days and I use only two and the guy says he’s not gonna give me a refund

satish patel 
Rating:
5.0

I was able to upgrade to a larger truck at the last minute when I realized that the truck I had ordered was to small.

Nicholas DiCarlo 
Rating:
5.0

Customer did not leave a comment.

Chrissy Kiger 
Rating:
5.0

Customer did not leave a comment.

Caleb Lowell 
Rating:
5.0

Customer did not leave a comment.

Maggie Simpson 
Rating:
2.0

Your staff was rude and were not helpful.

Abbey Francis  |  Overall Experience 
Rating:
5.0

The people that work there are very helpful. Service is something you don't see lately.

Mark Wiegard 
Rating:
5.0

Nothing. Staff was friendly, knowledgeable and helpful. Equipment was very good, and reasonably priced

Ted Boller 
Rating:
5.0

This location is perfect. Now I always use this location to drop-off uhaul items. It is a major league location that does a ton of business because it is a serious layout for renting and receiving units. When I go to a remote location that has one or two items available for rent and they don't do much business, it shows. I like doing business with this location.

Stoy Holland 
Rating:
5.0

Customer did not leave a comment.

benjamin crump 
Rating:
3.0

Customer did not leave a comment.

Steven Simons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Dunn 
Rating:
5.0

Keep doing the same ! Polite, professional and always clean store!

Loretta Redmond 
Rating:
5.0

Customer did not leave a comment.

Rene Gonzalez Vidal 
Rating:
5.0

Customer did not leave a comment.

Benny Ellerbe 
Rating:
5.0

Everyone connected with this location was so kind and helpful. Originally rented a pickup truck for 4 days, but had to extend the rental period to two weeks. The manager explained the charge structures very patiently to me. I appreciate that. EVERY staff member that helped me over the two weeks was wonderful. All in all, I talked with 5 people in the course of locating an available truck, renting it, getting it extended, returning it, and paying the bill. No one dismissed my questions or acted like I was bothering them (like so many businesses today, unfortunately). The truck was very nice and ran like a dream. Great experience.

Chris Miranti 
Rating:
5.0

Customer did not leave a comment.

Chrissy Kiger 
Rating:
5.0

You are doing a great job!

WILMA BADGLEY 
Rating:
5.0

Customer did not leave a comment.

Michael Black 
Rating:
5.0

Customer service was great. Quick and helpful.

Amber Lutes 
Rating:
5.0

Customer did not leave a comment.

CINDY MANSIL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie Clayton-Swanbum 
Rating:
5.0

Customer did not leave a comment.

Cheryl Moran 
Rating:
5.0

Customer did not leave a comment.

Nichole Campbell 
Rating:
5.0

Customer did not leave a comment.

patrick funke 
Rating:
5.0

continue with the excellent service I received.

Elimar Andrade 
Rating:
5.0

This is the best location in St Louis. Very professional, courteous and made the whole process easy. From check out to check in..

Ted Gillespie 
Rating:
5.0

Customer did not leave a comment.

Jeff Besselman 
Rating:
5.0

Customer did not leave a comment.

Kevin Dunn  |  Overall Experience 
Rating:
5.0

They were very helpful and worked with us throughout the process of emptying out a large storage unit. Will definitely use them again.

Ramona Wise 
Rating:
5.0

Customer did not leave a comment.

Maria Benson Willis 
Rating:
5.0

Customer did not leave a comment.

Matthew Krause 
Rating:
4.0

Overall very good experience.

THOMAS HARGIS 
Rating:
5.0

Everything went smoothly. Workers were friendly and professional.

Tom Carney 
Rating:
5.0

Do a lot of rentals from here great service and great equipment .

DIANA ANDERSON 
Rating:
5.0

Thank you.

John Morrow 
Rating:
5.0

The guys were extremely polite and helpful, I really appreciate the great service

Ty Tetzlaff 
Rating:
5.0

Thanks

latisha king  |  Overall Experience 
Rating:
3.0

I had no right mirror for 95% of the trip as any bump would cause it to look to right landscape. You know scary it is driving a u-haul truck through a snowstorm for 5 hours towing a car behind you not knowing what's going on the right side of the vehicle. Most white-knuckle driving I have ever done. Insane the truck was deemed okay.

Kyle Weidner 
Rating:
3.0

The 24/7 app needs to function better.

Nichole Jett 
Rating:
5.0

I've rented from uhaul a few times and it's always been a great experience, the workers are always great help ,friendly and professional . Very clean place . Great deals .

Karen Goodrich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Makenna Jasper 
Rating:
2.0

I had reserved a utility dolly. I used mobil pickup at 5:30am on Sunday. The dolly was not in the truck. I had to wait until 9am to then go back to the store and pick up the dolly I needed. I was waiting around for the store to open and spent more miles having to drive back to the store to pick one up.

Jessica Sic 
Rating:
5.0

Customer did not leave a comment.

Leonard Blunt 
Rating:
5.0

The truck I drove took forever to get up to speed. It is very nerve racking when trying to merge on the highway.

Michael McKay 
Rating:
5.0

Every single employee at this location is A ++++ rented here many times always great service management needs to reward these people especially since they do not have normal working hours or days away from their families and yes I mean Reward them financially with stocks or bonus etc. !!!!

Mark Sizemore 
Rating:
5.0

Customer did not leave a comment.

Kevin Lloyd 
Rating:
5.0

Great service! Always reliable and consistent.

DAVE RIAZI 
Rating:
5.0

Customer did not leave a comment.

Tammy Harness 
Rating:
5.0

Customer did not leave a comment.

WALTER JORDAN 
Rating:
5.0

Customer did not leave a comment.

Michel Tuesta 
Rating:
5.0

Customer did not leave a comment.

Richard Byers 
Rating:
5.0

The mobile pick up and return was extremely difficult and not user friendly. I’ve used it before and never had such a difficult time. It was so bad it made me not want to use uhaul again and I use it A LOT

Alexis Jones 
Rating:
5.0

This location is always helpful and accommodating. Has alot of trucks in stock.

Kirk Chapin 
Rating:
5.0

Quick, friendly, great service and equipment

James Mack 
Rating:
5.0

Quick and great experience from start to finish

peter CANTWELL 
Rating:
5.0

Again great service fast and friendly very pleasurable

Michael Hunt 
Rating:
5.0

Service is 15 out of 10

Robert Miller 
Rating:
4.0

Customer did not leave a comment.

Stephan Boianoff 
Rating:
5.0

Such a great experience with the automated systems and people I worked with. Couldn't recommend it more!

ALEXANDRA CARTEE  |  Overall Experience 
Rating:
4.0

This move wasn’t the best due to the National booking staff. They got the reservation wrong 3 times. It just caused extra stress and frustration on my part. It all worked out in the end.

Tina Cox  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

carolyn wibbenmeyer  |  Overall Experience 
Rating:
5.0

Every staff member I came in contact with was awesome, like they really appreciate my business.

Jeffrey Cheek  |  Overall Experience 
Rating:
5.0

Everyone was so helpful and professional. What I like most was. How do you could read the fuel gauge into how many gallons of gas to put back in the truck I also picked up a chair from the spot inside the storage Unit that no one wanted. I thought that was very nice. All U-haul facilities are not this nice. I'm glad I went to O'fallon missouri

Jeffrey Jones  |  Overall Experience 
Rating:
5.0

I rented my space in 2018, and now I am moving out of it. Everything was as it was when we put it in. No bugs or critters at all. The floor was still clear and clean as it was on day one. Had to leave it due to the expense for me. Yes it is a good storage facility.

laura niere  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Cheek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Jones  |  First Impressions 
Rating:
4.0

Everything was great with the exception of the Rate going up every year

mary martin  |  Overall Experience 
Rating:
4.0

The cup holders of the truck was broken before we got it

Monica Villon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEREMY HARMON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLEY TURNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale Retzlaff  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arturo Hernandez  |  First Impressions 
Rating:
5.0

Anyone i had met through getting the unit and closing out were awesome. i hope you have a lovely day

Stephanie Parker  |  Overall Experience 
Rating:
5.0

This uhaul storage was a great place for me to temporarily store some of my things. It is centrally located,has great hours,easy loading area,plenty of carts to load & unload with. We'll lit secure large hall ways an elevator. Even has a restroom inside the the building. All round great place. Oh an the employees are awesome. I had 1 who went above and beyond to help me get the unit rented.

DONNA ALCORN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alan Barnard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ILENE PATTERSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brendan Reeves  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean Thorsberg  |  Overall Experience 
Rating:
5.0

I was very happy with my experience at the U HALL IN O'Fallon mo. Employees where a joy to deal with and were very kind.

SHARON RIEFLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Vogt  |  Overall Experience 
Rating:
5.0

I had an unusual situation and in the last half hour of the work day I made a request. On of the employees named Colin stepped up to the plate. I have to say he went above and beyond what I would have expected. Because of his commitment to his job. I was able to move into my unit last night. If your looking for a storage unit you get what you pay for. The level of customer service was top knotch. Even when I couldn't figure out how to enter the building after hours. The manager came to my rescue. I can't remember the last time a company went the extra mile to help me. Uhaul has a great crew at this location!! The move in went well they had enough carts for me to load my entire 10ft truck on to them. The elevator was huge the hallways were wide and well lit. All in all this was a great move. Oh I forgot to mention one of the best surprises I got the 1st month free! Check them out Uhaul !

DONNA ALCORN  |  First Impressions 
Rating:
5.0

The staff was extremely friendly!! i believe her name was Diane who walked us thru how to get into the storage when we were having a hard time!! Thank you!!

BRANDY LUETKENHAUS  |  First Impressions 
Rating:
5.0

The assistant manager was very helpful, professional, attend definitely recommend this location!

Rafael Diaz-Villegas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRISTEN PALMER  |  First Impressions 
Rating:
5.0

I have used your storage units before and will always recommend you!

Barbara Parsons  |  Overall Experience 
Rating:
4.0

Upon clearing out the unit I found no rodents or roaches there or once I got my items home. The employees were always courteous and helpful.

Carla Cooper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Earl Crump II  |  First Impressions 
Rating:
5.0

Wonderful experience. Great job.

Doris Mueller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debbie rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janette sCHOENE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA CARTEE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristi Wisdom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren Harrison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID KING  |  First Impressions 
Rating:
4.0

Easy fast check-in. The App kept blacking out at certain points, so I finished check in at the office. Overall excellent experience. Very low stress!

James Britt  |  First Impressions 
Rating:
5.0

It was very clean and maintained, except there does need to be a concrete fix right at the opening of the door. Made it a little difficult to get the carts over.

LINDA HULSEY-FRALEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alfred jansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristi Wisdom  |  First Impressions 
Rating:
5.0

Thank you! Matt did an excellent job helping us with questions and getting the moving truck in twice. A great place to store your belongings.

rick jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin LEWIS  |  Overall Experience 
Rating:
2.0

Although everything was safe and secure for 20 years - when I checked out they kept 2 months of my prepaid amount. No explanation - not happy with that.

ROBERT COLEMAN  |  Overall Experience 
Rating:
1.0

This facility was very hard to work with. Matt, the manager, was constantly telling us to jump at his orders. He changes written rules to suite him. Signage on the walls were constantly contradicted as to his mood. Other renters were also told things to suite his mood. He was constantly threatening to charge our credit card on file for things that could have been worked thru. I can not give this facility an average rating, in good conscience. The lockers are dark because they refuse to replace light bulbs. Proceed at your own risk of aggrevation.

Linda Whitrock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Kingcade  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Diana Burgess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adam pillarick  |  Overall Experience 
Rating:
3.0

I feel a pro rated refund should of happened.

loral powers  |  Overall Experience 
Rating:
4.0

Pleasant experience. Was able to get unit quickly and easily. One drawback, parking lot situation is a bit difficult if pulling a trailer and trying to turn around.

Jane Pierce  |  First Impressions 
Rating:
5.0

I work 3rd shift , so when I called to inquire it was close to closing time. Kevin at the ofallon mo location was very professional and easy to talk to. Kevin had the knowledge of what units were available. The next day I arrived a Sunday, superbowl Sunday, at closing time, I work 3rd shift so my days are opposite, Kevin was willing to help , remember speaking to me on the previous day, and had no problem assisting me with a unit to rent , help me find the unit , made sure I knew how to access and I left feeling very comfortable and glad that I had Kevin help me. It's employees like Kevin that make a difference for customers. Most of us whom are stressed out moving. Thank you Kevin and thank you U-Haul.

Karen Goodrich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Dunn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meghan Reel  |  Online Move In 
Rating:
5.0

Great place

Tiffany Kayien  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lee-Anna Ingrassia  |  Overall Experience 
Rating:
4.0

I was disappointed that the posted access hours were only available if you paid an extra $10 a month per unit.

Gloria Angelly  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cindy Mansil  |  Overall Experience 
Rating:
5.0

Keith was very pleasant, knowledgeable and friendly. He answered all my questions professionally, went out of his way to show me everything I needed to know about my first time using a storage facility. I feel very comfortable with leaving my possessions and lifetime memories in a very clean environment. My first experience was incredible and I'm telling all my friends and family GO to uhaul for your needs when moving and storage , your needs will be met. Ask for keith!!

Marlissa Osborn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Clayton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ethan Fitzgerald  |  Overall Experience 
Rating:
5.0

Thank you U-Haul for the free month of storage! The facility was clean. The unit was easy to find. It was a perfect size! The staff was friendly. They even offered their help to tie down my trailer when I was loaded up! I really can't say enough! I've been telling everyone that I know that's moving to use U-Haul. It's worth it!

Ninett Falkenrath  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Raymond Mcmenomy  |  Overall Experience 
Rating:
5.0

I absolutely chose the right place for my long term storage. I highly recommend this place.

KATHY KIRCHHOEFER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy Blakenship  |  First Impressions 
Rating:
5.0

Very helpful and knowledgeable staff

Shamira Javon Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allison Washington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry Moss  |  Overall Experience 
Rating:
1.0

While the staff and facilities were fine, the policies are terrible. Due to my schedule (and my paydays), it seems every time I was able to move my items out of storage, my next month’s rent was pulled out. But when I asked about pro-rating (since my unit would be vacated with 72 hours and would therefore be available to rent to someone else), I was told that doesn’t happen. Why??? This last month, my rent came out and less than 24 hours later my unit was empty. How is there not a policy to refund part of that rent?

ADAM ESTES  |  Overall Experience 
Rating:
5.0

All employees were awesome! Knowledge, helpful, courteous & always professional. I appreciate dealing with a business so well run as your O’Fallon location’

Rita Rucker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cindy Mansil  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY FARRIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAWN BRUEHL  |  Overall Experience 
Rating:
4.0

Accommodations are fine my only.complaint is that the locker that I have has half of a support peer taking up storage space. On those units, because I know its unavoidable, the client should be made aware and it should be a discounted space bc of that reason. If I had the time I would have went to the front desk amd asked for a different unit but I did not.

Elizabeth Smith  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Cheryl Collins  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff.

TITUS BLACKMON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chelsea Locklin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph club  |  Overall Experience 
Rating:
5.0

The staff was so friendly and helpful I was amazed have not seen that level of customer service in a long time it was refreshing.

Susan Henry  |  First Impressions 
Rating:
1.0

I reserved a ground level 10 x 15. Confirmed over the phone twice. Got there yesterday and they said they aren’t sure why it was confirmed because they didn’t have it available. I ended up having to pay movers 2 extra hours because they had to use and elevator which was shared with three other people moving.

ASHLY MCWILLIAMS  |  First Impressions 
Rating:
4.0

I think for the cost of the unit, I should have had 24 hour access without having to pay more. However, overall it was a good experience & I would recommend

Jessica Bishop  |  Overall Experience 
Rating:
5.0

Never had a problem. Facility clean friendly staff would suggest to anyone.

WES HUMBARGAR  |  Overall Experience 
Rating:
5.0

My only issue and I get it, but the sliding doors seem to lock a half hour before closing time and that was a pan on at least two occasions. To bad they are not in some auto lock so it could happen right at closing and not before. Other then that great place, clean and I felt safe going alone there.

denise moskaluk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven LaBeau  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEFFREY NOLTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrica Estes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Engel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashon Ratliff  |  First Impressions 
Rating:
5.0

Staff is always personable, friendly and helpful! I'd recommend this location to anyone over and over!!

Jo Hamm  |  First Impressions 
Rating:
5.0

Always needed, the team at this store is very helpful!

JOSE REYES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley Pierce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kay Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nikki Ohanlon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Prince  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Millsap  |  First Impressions 
Rating:
5.0

The guys working there are very professional and polite and easy to work with. Thanks again. Rich Tanner.

Rich Tanner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry Briner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack Hollie  |  Overall Experience 
Rating:
5.0

I have had previous experiences with U-Haul Moving and Storage. Have always been treated with courtesy and professionalism. Very class act company.

ARTHUR MUELLER  |  First Impressions 
Rating:
5.0

I was very happy with the level of service and the condition of the storage locker at the U-Haul in O’Fallon, MO. I would highly recommend this facility to anyone looking for a place to store items.

Ted Hediger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benjamin Corbett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack Hollie  |  First Impressions 
Rating:
5.0

The staff at this facility are great and helpful. Everyone was friendly and willing to help. I was in a stressful situation and the staff helped ease the situation. Thank you!

Vannah PETERSON  |  First Impressions 
Rating:
5.0

Everyone was wonderful

Carol Dotson  |  First Impressions 
Rating:
5.0

The staff there is always exceptional. Always kind, courteous and helpful. The manager is very accommodating and quick to answer questions.

jay gooding  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Briana Hudgens  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Benjamin Gaddy  |  First Impressions 
Rating:
5.0

I wish it would have been 24 hrs accessible.

Pratap Zapada  |  Overall Experience 
Rating:
5.0

Ed was great when I moved in a year ago. He and his team were always helpful. I had never had a storage locker before. Ed made it easy for me and went with me to see the locker and make sure I understood how to work the door and the lock so my things were secure. It was service excellence all the way. Closing out and giving the key cards and lock back was easy too. Thanks for a great experience and a secure place.

Jeanne Zack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Candella  |  Overall Experience 
Rating:
5.0

When we walked in Matthew was there to greet us, I had made online reservations which was not user friendly by no means and Matt was able to fix everything for us and make things go very smoothly!! He was very friendly and easy going which made things better! My experience with Uhaul for our move this weekend was exceptional! Thanks Matt and Uhaul for everything

Lisa Mounce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Harries  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BELINDA ESTES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Mango  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim orick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Dobsch  |  Overall Experience 
Rating:
5.0

Would recommend them to anyone

Leslie Simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebekah Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rich Tanner  |  First Impressions 
Rating:
5.0

Very impressive staff seeking to make sure everything went well. Good loading area, very clean, efficient, organized. One bit of feedback: After hours there's a heavy door that doesn't prop open with a high lumpy threshold the cart won't go over. Impossible to unload then. Otherwise a superior excellent place.

Kimberly Bate  |  First Impressions 
Rating:
5.0

The people at this facility are very nice, helpful, and friendly! I have been there for about 8 years and have never, ever had any problems. It is well maintained and they make sure that i am safe.

REBECCA THATCHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Walsh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE RIEBOW  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patricia Roby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diana Mensinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSHANDA ASKEW  |  Overall Experience 
Rating:
5.0

Staff and facilities were great would highly recommend.

CHRIS DUNLAP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Heuschober  |  Overall Experience 
Rating:
5.0

It was the very best of all the storage units we have used over the past 12 years.thanks.

RICHARD SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY BARLEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Martin  |  Overall Experience 
Rating:
5.0

Staff was fantastic.

David Brown  |  Overall Experience 
Rating:
3.0

When big doors locks after hours it’s hard to unload big stuff also noticed a squatter in your building living in a unit

EUGENE BRANDT  |  First Impressions 
Rating:
5.0

Thanks for not throwing my stuff out when I had a couple of late payments. Super grateful and everything is in perfect shape, thank you very much!

BENITO LUONGO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Dobsch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Broderick Daniels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Ingles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kateri Koch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Biondo  |  First Impressions 
Rating:
3.0

Rude manager. Threatening and very unprofessional

Lanora Eich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN BOECKER  |  Overall Experience 
Rating:
5.0

The staff at this location was always helpful and professional above and beyond my expectations.

BARRY MCREYNOLDS  |  Overall Experience 
Rating:
5.0

Very well lit but not secure at all. Not one customer that I observed bothered to secure the building before leaving. I felt vulnerable the entire time I was inside the locker facility. I carried pepper spray each time I returned.

Rita Rucker  |  Overall Experience 
Rating:
5.0

Love you !

Carole Sichra  |  Overall Experience 
Rating:
5.0

Everyone was nice and actually relaxed and fun. They smiled and lauged with customers as well as amongst themselves. They were kind, informative and I was very happy to deal with them. The vehicle I had was having an issue, that vehicle belonged to the St Peters Mo UHaul. St Peters was no help, 20 minutes on the phone nothing, you know who was helpful.. Ofallon Hwy K Uhaul. Very appreciative of them. The vehicle healed itself but still good to know Uhaul Ofallon had my back when I needed it. Thank you!!!

Lisa Beachler  |  First Impressions 
Rating:
5.0

Staff were friendly and professional. I have used this particular location before. Went out of my way to use them again based on service received. Definitely recommend the facility and staff at this location.

Richard Woodford  |  First Impressions 
Rating:
5.0

The staff was awsome. Very polite and friendly. That it self goes a long way with me.

Joseph Scherer  |  Overall Experience 
Rating:
5.0

I had a wonderful experience at this UHaul!

cindy mech  |  Overall Experience 
Rating:
5.0

UHaul at H K has been a great experience. I give them a 10 and I never do that!

cindy mech  |  First Impressions 
Rating:
5.0

Everything was great.

Jeffrey Laberer  |  Overall Experience 
Rating:
4.0

I don’t like that you have to pay extra for 24 hour access. I’m storing my entire house here at the moment and paying enough without extra charges just so I can access my own belongings after 10pm. In addition, I was given a storage unit furthest from the point of entry- another thing I wasn’t happy about. Other than that, so far I’m fairly happy with the storage unit.

Jessica Bishop  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEANETTE DAVIS  |  Overall Experience 
Rating:
5.0

Very clean and secure. The staff was very friendly and helpful. I loved the carts they had to move things from your vehicle to storage unit. They have convenient hours to get in. It was all inside storage.

Wanda Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Ellerbrock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Sears  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angie Englert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Bailey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Reginald Ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise moskaluk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey Bartula  |  Overall Experience 
Rating:
5.0

Ed and his team were amazing to work with. Extremely friendly and always there to provide exceptional service. I highly recommend this location.

JEREMY BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry Briner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent Judd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty Nally  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Bert  |  First Impressions 
Rating:
5.0

Nice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!

JAMES BRITT  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Thieman  |  First Impressions 
Rating:
5.0

Very convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we’d need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!

JAMES BRITT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia Roby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabitha Rawley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zachary Vomund  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark rinck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Shurtz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Twellmann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve McFadden  |  Overall Experience 
Rating:
5.0

Even with the computer system down, staff was friendly & I was able to move in.

Marcia Dorton  |  First Impressions 
Rating:
5.0

Great facility and staff.

TOM BRANDT  |  Overall Experience 
Rating:
5.0

Everyone was very helpful & pleasant!! Thank you

Terri Nielsen  |  Overall Experience 
Rating:
5.0

Your customer service rep was very helpful and he answered all of question

Steve McFadden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KARL GRUNDEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellie Carlisle  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Melissa Townsley  |  First Impressions 
Rating:
5.0

Quick and easy to set up, and the turn in process the same! Will use again if the need arises.

Ed Engel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lindsey Gittemeier  |  First Impressions 
Rating:
5.0

Loved everything about this store

Tina Hays  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justina Hyde  |  Online Move In 
Rating:
5.0

Quick and easy set up and check in. Answered my questions and very helpful in general.

Ed Engel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pete pohlen  |  First Impressions 
Rating:
1.0

When I tried to do everything online they charged my card 7 times most of the time I can’t even access my account online you guys advertise one month free storage with a rental truck and a free lock but the storage unit was out .

LINDA ROGERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN ROBINSON  |  First Impressions 
Rating:
5.0

Service and facilities at this location are outstanding. Would highly recommend it to others.

Michael Pendergast  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Venditti  |  Online Move In 
Rating:
5.0

Very friendly & professional staff.

JIM SCOTT  |  Overall Experience 
Rating:
1.0

My unit was broken into and several thousands of dollars of electronics were stolen and I have STILL not heard back from the adjuster from UHaul. HORRIBLE experience

Mark Schmitz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Coryell  |  Overall Experience 
Rating:
5.0

The staff at this facility was so nice! Great experience.

LINDA BUSSELMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Brady  |  Overall Experience 
Rating:
5.0

Excellent service!! Love the workers!!! Joe is amazing!!!!

Rebecka pope  |  Overall Experience 
Rating:
5.0

This facility was great!! The only thing I did not like is moving. Com(on u-hauls web page) could care less who they advertise for!! And to call a corporate number for uhaul is a joke. All you get is all these unsolicited advertisements, if I wanted a medical alert bracelet or car insurance I would call those companies.

Vicky Mosher  |  Overall Experience 
Rating:
5.0

We rented 2 10 x 10 units in the climate-controlled area for approximately 10 months. The U-Haul Storage Facility was clean, dry, and pest-/varmint-free! The staff was always helpful and kind. Good experience.

Bob Matroni  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKIE NGUYEN  |  Overall Experience 
Rating:
1.0

The elevator is always out of commission and Hallway lights were not on

Sandra Lawler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Johnson  |  Overall Experience 
Rating:
5.0

The units are kept clean along with the restroom. I sometimes wished there was a light in the units themselves but the alleyways were all very well lighted. The office personnel were always very courteous and accommodating. I would recommend this place to anyone who ask.

STEVEN GRONEMEYER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chartrice Latimer-johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Golden  |  First Impressions 
Rating:
5.0

Mathew was beyond helpful and made the transaction easy and smooth especially with my 8 year old running around the store distracting me.

Heidi Herwick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASIESHA HINTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nyssa Barnes  |  First Impressions 
Rating:
5.0

Great customer experience Thank you

aimee twellmann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Harper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barbara berlin  |  Overall Experience 
Rating:
5.0

I got all the stuff out of my storage unit and forgot to call before they charged me for another month, and they did end up charging me for another month, but they called me next day to confirm i moved everything out and said they were reversing the payment. I didn't even have to ask, and because of that i will always use u-haul for being diligent. Finding businesses like still operate diligently is a little harder to find these days. Please don't lose this quality!

brittany moon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff Kuebler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kay Burkemper  |  Overall Experience 
Rating:
5.0

Customer service was excellent! The staff was super friendly and very helpful! I've never used a storage facility before so all my questions were answered! Matt Kaminski went above and beyond to make sure I was taken care of and even came out to check on me a few times since it was just me unloading and moving things into my storage unit. The carts used to move things were definitely helpful since I had handful of heavy boxes. Thank you for making my first experience the greatest and making me feel welcomed.

ANNA MAE HITCHCOCK  |  First Impressions 
Rating:
5.0

The O’Fallon, Mo. Staff were very efficient and pleasant to work with.

sharon brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Tancock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOU HARRISON  |  Overall Experience 
Rating:
5.0

Very friendly staff in a very clean facility.

STEVEN GRONEMEYER  |  First Impressions 
Rating:
5.0

Detail to cleaning was evident especially during this unprecedented time. Staff was friendly and always helpful.

Paula Holt  |  Overall Experience 
Rating:
5.0

Very clean, and very well managed d by Mr. Andrew Slade. He's assembled a fine team of responsive staff. I've used the storage unit for nearly 4 years. My things were in the same condition as when I first stored them. No bugs or wet/ damaged papers or clothes. This is an exceptional, well-maintained storage and moving center!

JEFFERY STILLWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett Rudloff  |  Overall Experience 
Rating:
5.0

Very helpful and all my storage items were well kept and clean on pick up

Alice Rygelski  |  Overall Experience 
Rating:
3.0

You need more people in the store helping check people in.. and the gentleman who helped myself plus the guy ahead of me was either not sure of what he was doing or just not great with remembering why people said. He was very nice but it literally took me 45 minutes to upgrade my storage unit to a bigger unit. He seemed extremely confused.

Kenneth Zweifel  |  First Impressions 
Rating:
5.0

Great Service!!!

TERRY schere  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vijay Sangha  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhishi Nikam  |  First Impressions 
Rating:
5.0

Everyone was wonderful. Will definitely use again and will recommend uhaul to anyone needing rentals or storage, first class all the way!!

SAUNDRA HAGAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Nadeau  |  Overall Experience 
Rating:
4.0

I set up my bank to mail checks 1 week before the billing due date. My bank sent the checks but only 1 out of 4 were received. I had to switch to a credit card which was more problematic for me.

Lesley D.Bissett Living Trust Dated FEB 17,2005  |  Overall Experience 
Rating:
4.0

My only complaint is that U-Haul does not prorate. I moved out of my unit 1 week after the rent was due (on the 1st) and was not able to get any money back for the remaining part of the month.

Maribel Ramos  |  Overall Experience 
Rating:
5.0

Matt Kurt and Marcus were wonderful!

Abby Kramer  |  First Impressions 
Rating:
5.0

Wonderful helpful staff. Clean facility

Barbara Mitts  |  Overall Experience 
Rating:
5.0

Great staff always willing to help. Creative

craig heidger  |  First Impressions 
Rating:
5.0

Staff is always friendly and willing to help

craig heidger  |  Overall Experience 
Rating:
5.0

Very friendly staff on all levels. The facility was clean at all times especially the restroom. If there was ever a problem, the staff took care of the issue by the next time we were there.

STEVEN GRONEMEYER  |  Overall Experience 
Rating:
1.0

If you want to know how terrible it was please feel free to call me . It was so bad I will never use that location again. The staff was rude and uncooperative. I had reservations 636-579-9887!

Donna Brady  |  First Impressions 
Rating:
5.0

Knowledgeable and friendly employees; clean unit; very pleased

Bob Matroni  |  First Impressions 
Rating:
4.0

Never visited another company, just got this one.

RACHEL BRAKENSIEK  |  Overall Experience 
Rating:
5.0

Clean. Great location. Friendly staff. Easy access to units.

MICHELE DALPINI  |  Overall Experience 
Rating:
4.0

Thank you U-Haul staff.

DEANNA LITTLE  |  Overall Experience 
Rating:
5.0

Very nice storage unit. Staff was friendly, space will well maintained and secure. Highly recommend.

Pamela Grivett  |  Overall Experience 
Rating:
5.0

The staff at this location are always extremely helpful. I would recommend this location for all of your moving needs.

Robert Laramie  |  Overall Experience 
Rating:
4.0

Good service

Barbara Mitts  |  First Impressions 
Rating:
5.0

Great experience

alexandria andert  |  Overall Experience 
Rating:
5.0

Never had a problem!!! Excellent service for 5 years !!!

LISA MILLER  |  Overall Experience 
Rating:
5.0

Very helpful!

Betty Nally  |  First Impressions 
Rating:
5.0

Good service

byron watkins  |  First Impressions 
Rating:
5.0

Nice facility with helpful employees.

SHELIA AMES  |  Overall Experience 
Rating:
5.0

Next time i need help i'll be back, Thank You

DEREK RICHEY  |  Overall Experience 
Rating:
5.0

We had a great experience here. Everyone was helpful when needed.

geoffery francis  |  Overall Experience 
Rating:
5.0

Great facility and customer service! Matthew is always there with a smile and a solution!

RYAN UNDERWOOD  |  Overall Experience 
Rating:
4.0

The staff and owner where always there to lend a helping hand.

rhonda hoyer  |  Overall Experience 
Rating:
5.0

Over the past 4 months I have rented a vehicle twice, started storage service and ended it. At every turn your staff have been professional, helpful, and anticipated and met my needs.

Jennie Jacobsen  |  Overall Experience 
Rating:
5.0

Great customer service, easy to use system

shaun rainey  |  First Impressions 
Rating:
5.0

Very pleased with service and highly recommend U-Haul.

CYNTHIA PEPLAW  |  Overall Experience 
Rating:
5.0

Myles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.

Paul Martin  |  First Impressions 
Rating:
5.0

Had a great experience and would definitely use this facility again.

LUCINDA BLANKENSHIP  |  Overall Experience 
Rating:
5.0

Great service

Trace Curvey  |  First Impressions 
Rating:
5.0

I've been coming here for years to get propane. We are getting ready to move and decided to rent a storage unit to hold somewhere extra items. The staff was super friendly and went above and beyond.

brain bowen  |  First Impressions 
Rating:
3.0

Over priced I found many others priced at a lower cost. Would not send me my bills until after paid when I asked for a bill for each month.

Thomas Page  |  Overall Experience 
Rating:
1.0

Thee two guys that helped me were great

jewell kaltenbach  |  First Impressions 
Rating:
5.0

This is the second time now that I have put my trust in this location with my personal belongings and the staff here are extremely professional and courteous

JIM SCOTT  |  First Impressions 
Rating:
5.0

This location was always neat and clean The staff was always friendly and ready to assist with questions or getting purchases out to the car.

HERSHEL JENKINS  |  Overall Experience 
Rating:
5.0

Very helpful rental space nice and clean

patricia vanthull  |  First Impressions 
Rating:
5.0

Excellent customer service. Quick and efficient transaction.

Jason Wiehe  |  First Impressions 
Rating:
5.0

Your staff is friendly & awesome!

catherine simpson  |  Overall Experience 
Rating:
5.0

Fast and friendly service and helpful

Steven Babb  |  First Impressions 
Rating:
5.0

Staff was helpful. Clean facilities

brittney ballman  |  Overall Experience 
Rating:
5.0

Second time using them and the guys are great! Life saver, Thank You.

DEREK RICHEY  |  First Impressions 
Rating:
4.0

I was very pleased with everything. I liked the recycle area...excellent idea.

Bonnie Wade  |  Overall Experience 
Rating:
5.0

Easy to check in. The guys were helpful & considerate.

Ellen Barr  |  First Impressions 
Rating:
5.0

Thanks for your help!

Michael Snowden  |  First Impressions 
Rating:
4.0

We loved everything accept having to pay extra 10.00 per month to use the facilities after hours. Most places have 24 hours with no extra charge .

Tracie Earl  |  Overall Experience 
Rating:
2.0

I have over a dozen different days where I could not pull ahead of the dock to use it because the biggest and unrented uhaul trucks are typically parked in the way, in the NO PARKING ZONE. Got pics

Chris Crum  |  Overall Experience 
Rating:
4.0

My stay was good. It meet my expectations.

JIM KUNTZMAN  |  Overall Experience 
Rating:
5.0

Very good

ODELL STUKES  |  Overall Experience 
Rating:
5.0

It was great and staff was really helpful.

ratnesh panchal  |  First Impressions 
Rating:
4.0

I called numerous times to change my name and mailing address, but the staff never completed it correctly. Also, when I cleaned out the storage unit, the staff were not very friendly or helpful.

Amy Allan  |  Overall Experience 
Rating:
5.0

My mom passed away and we moved her up to O’Fallon and put her things in storage. We ended up using UHaul trucks 3 times during this whole situation O’Fallon U-haul experience was excellent!

Darra Evans  |  Overall Experience 
Rating:
4.0

I felt my items were secure and was pleased with my experience

tammy curless  |  Overall Experience 
Rating:
5.0

Y'all provided a much needed timely service,,,glad you were there,,I appreciate it & thank you, sincerely 😀😀😀😉

Joe Sanders  |  Overall Experience 
Rating:
4.0

The service was great.

Patricia Townes  |  Overall Experience 
Rating:
5.0

Fantastic experience ! Clean, curtious people Would definitely recommend

Diana Dinwiddie  |  Overall Experience 
Rating:
1.0

The person who walked us to our unit was condescending and rude.

Jeremy Collings  |  Reservation 
Rating:
2.0

The management is very rude

ingra page  |  Overall Experience 
Rating:
5.0

David was professional and helpful. Answered questions I had. I would recommend this location

Diana Dinwiddie  |  Reservation 
Rating:
5.0

Very nice facility that I have recommended to family and friends.

jamar beckley  |  Overall Experience 
Rating:
5.0

Just need more carts to get items in and out of storage bins.

STEVE GAMBLE  |  Overall Experience 
Rating:
5.0

I had unit #156 for couple years and have absolutely no complaints. I would highly recommend!!

BARBARA GRABENHORST  |  Overall Experience 
Rating:
5.0

I have rented a storage unit for almost 8 years and have had a positive experience. I have also rented vehicles several times and this too was a satisfactory experience.

GAIL QUICK  |  Overall Experience 
Rating:
4.0

Good facility. Well maintained.

Scott Clavenna  |  Overall Experience 
Rating:
5.0

Jimmy was very helpful in the storage facility. Thanks Jimmy.

lisa cheatham  |  Overall Experience 
Rating:
5.0

I would recommend this facility to anyone.

SUSAN LINDELL  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and nice. Would use again because the staff was so wonderdul

KYLE SMITH  |  Overall Experience 
Rating:
5.0

Staff very courteous and very helpful. I will return with my business.

Tina Schwendeman  |  Overall Experience 
Rating:
5.0

Great experience.

erin tierney  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Self-Storage

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  • Propane

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