Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perhaps updating photos to show the more recent damage to vehicle would save time. I needed to disapprove several things and add photos. Nothing major, but would have saved me time if photos had shown damage. Also, while the majority of the vehicle was clean, the cup holders were still sticky with old spill.
Lastly, I’m not sure what the turnaround time on receiving my final receipt is? I returned vehicle yesterday at approximately 4pm. As of 11:45 am I do not have a receipt.
Scott G
Rating:
4.0
My contract says from Alamo TX to Sweetser IN. When the box got to Kokomo IN they texted and said it was there. Thats not Sweetser IN where we live. Its 25 miles away. You wanted another $300 to deliver it to Sweetser. Thats not what the contract said. Our grandson took me over and got it and took it back. Don't say one thing and mean another. Thx for listening.
Nancy Baldwin
Nancy B
Rating:
5.0
Customer did not leave a comment.
Kayla Y
Rating:
4.0
The hallways are pretty tight in some areas if you have bigger items to store in a unit it is difficult to get around certain corners. But other then that very nice and new storage facility. I will use again in the future. Staff was very friendly and helpful.
Tasha L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GENE J
|
First Impressions
Rating:
5.0
Great experience from beginning to end Customer service was outstanding during pick up and drop off.
Mack E
Rating:
5.0
Very polite and curteoes.
chris m
Rating:
5.0
Customer did not leave a comment.
Sylvester H
Rating:
5.0
Customer did not leave a comment.
Jennifer S
Rating:
5.0
Customer did not leave a comment.
Jackie B
Rating:
5.0
Customer did not leave a comment.
Greg R
Rating:
5.0
Customer did not leave a comment.
edwood b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
edward l
Rating:
5.0
Said the unit was ready and was not.
Jacquelin L
|
Online Move In
Rating:
5.0
Debra and Steve were kind, friendly and very knowledge and helpful!
Leslie L
Rating:
5.0
Customer did not leave a comment.
jordan s
|
First Impressions
Rating:
5.0
Before renting the vehicle, only had 1/8 tank of gas, also tires were unbalanced badly! The drop off location was horrible, unfriendly and a shithole! Only answer they had was “I’m not sure”
Eric C
Rating:
5.0
Customer did not leave a comment.
Sylvester H
Rating:
5.0
Steve was incredible to help. He went above and beyond. All staff are incredible here. Highly recommend.
Donita W
Rating:
5.0
Great customer service, associate did a great job.
Joshua S
Rating:
5.0
Customer did not leave a comment.
Anna A
Rating:
3.0
Customer did not leave a comment.
Marcie L
Rating:
5.0
In and out fast.
Roger W
Rating:
5.0
Nothing at all. Great experience from beginning to end
Brian W
Rating:
5.0
Customer did not leave a comment.
TONY J
Rating:
5.0
Customer did not leave a comment.
Douglas W
Rating:
3.0
Customer did not leave a comment.
Michael B
Rating:
5.0
Very handy to have such a facility and team in Kokomo. Great job.
troy b
Rating:
5.0
Customer did not leave a comment.
PHILIP R
Rating:
5.0
Customer did not leave a comment.
Keri D
Rating:
5.0
Customer did not leave a comment.
Jennifer S
Rating:
5.0
Nothing..... the staff was great and the equipped was in good shape. We made it to Florida without any problems!
MARK F
Rating:
5.0
Customer did not leave a comment.
david w
Rating:
5.0
You guys are the best. Helpful, courteous, and friendly . You know your stuff. Thanks again.
david h
Rating:
5.0
Customer did not leave a comment.
Rodney E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia L
Rating:
4.0
Customer did not leave a comment.
Bernardo H
Rating:
4.0
Customer did not leave a comment.
Lee L
Rating:
5.0
Customer did not leave a comment.
Seth D
Rating:
5.0
Customer did not leave a comment.
Brenda C
Rating:
5.0
Had no problems the entire time! Thank you!
ALICE J
|
Overall Experience
Rating:
1.0
Stop sending all the texts and emails, holy fuck. I have literally received over 70 emails and texts throughout this process. And now it's at least two a day to tell me to take this fucking survey. Just leave me the fuck alone already. I will never use uhaul again, specifically for that reason. I have used Budget and Penske both, and my inbox never got full, and I didn't have to spend a half hour deleting emails and texts. Uhaul sucks ass. Don't waste your time or money with them.
KEITH T
Rating:
5.0
Customer did not leave a comment.
Edward B
Rating:
5.0
Customer did not leave a comment.
LORI D
Rating:
5.0
Customer did not leave a comment.
Randi R
|
Overall Experience
Rating:
5.0
Great People, Great Equipment.
mike f
Rating:
5.0
Customer did not leave a comment.
Larry T
Rating:
5.0
Customer did not leave a comment.
Marissa W
Rating:
5.0
N/A
Brittnea M
Rating:
5.0
Customer did not leave a comment.
Donald R
Rating:
5.0
Customer did not leave a comment.
aaron k
|
Overall Experience
Rating:
5.0
May want to check the after hours door because it’s difficult to leave. The door gets stuck where the push bar is and won’t open on first try.
Thanks for a good experience.
JOHANNA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAWRENCE W
|
First Impressions
Rating:
5.0
I don’t see any need to improve on anything this by far was the best U-haul experience I have ever had, the staff was professional and prompt and appreciated my time.
KIRK Y
Rating:
5.0
Customer did not leave a comment.
Mark S
Rating:
5.0
Nothing
I am very satisfied
Larry M
Rating:
5.0
I was completely surprised and ecstatic that my u-box arrived several days earlier than expected. I had several left over furniture pads. All staff that I had contact with was knowledgeable and helpful.
Jill J
Rating:
4.0
Was not impressed with the employee that checked the trailer in once we brought it back. He was more interested with what was going on with his phone then checking us in.
Karen J
Rating:
5.0
Customer did not leave a comment.
Jason L
Rating:
5.0
Customer did not leave a comment.
CANDACE R
|
Online Move In
Rating:
5.0
The employees at the Kokomo Indiana on Dixon was very helpful and knowledgeable I was very pleased with the two men I talked with
Dorthey h
|
First Impressions
Rating:
5.0
Great place! Everyone was extremely helpful and friendly. Security was top notch, and the most important thing for me was that the entire facility was climate controlled! I would definitely use them again and recommend them to everyone.
MICHAEL M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATE M
Rating:
5.0
Customer did not leave a comment.
DEANNA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jan W
Rating:
3.0
Woman at the check out smelled horribly like cigarettes and was extremely rude from the very beginning of the transaction.
Elizabeth S
Rating:
5.0
The gals treated me with the upmost respect, old school good!
LARRY M
Rating:
5.0
Customer did not leave a comment.
Marsha R
|
Overall Experience
Rating:
5.0
The bathroom door frame or door is difficult to shut and open.
It can be a problem for kids or the elderly. Someone should fix this.
Lance S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CRAIG B
|
Overall Experience
Rating:
5.0
It’s full service, clean and has everything needed to make the move happen
william n
Rating:
4.0
Deb was great very informative helped with mirrors informed me of warranty locks everything . Thank you Deb
Sydney P
Rating:
5.0
Customer did not leave a comment.
Kimberly W
Rating:
1.0
Absolutely horrible company. Kept charging me money for a storage unit when I didn’t even get one. I got a trailer. The man I talked to was very unpleasant and unprofessional.
MEGAN C
|
Overall Experience
Rating:
4.0
Monthly cost for storage units is way too high!
tracy b
|
Overall Experience
Rating:
5.0
no improvements everything was awesome especially the fact that i needed to extend my time by 2 hrs unexpectedly and i was able to do that on the app with no extra charge which was great due to very short finances very happy and impressed with how easy the app was when i returned after hours and how nice they were at pick up def recommend to anyone...
michelle j
Rating:
5.0
Customer did not leave a comment.
Bridgedette B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard e
|
First Impressions
Rating:
5.0
Maybe have a spare key for the truck
Alexa S
Rating:
5.0
Customer did not leave a comment.
Wendell S
Rating:
5.0
Customer did not leave a comment.
Rhett R
Rating:
5.0
Customer did not leave a comment.
ty b
Rating:
5.0
The employees, both on the rental side and the returning side were excellent. They were friendly, helpful, and very professional.
Pamela W
Rating:
3.0
The over head area leaked rain and a lot of our boxes got wet.
cynthia f
Rating:
5.0
Debbie was amazing!! From the moment we talked to the phone, she was relatable but still professional. She helped us every step of the way from qouting us on the phone to helping us to our unit.
DEANNA B
|
First Impressions
Rating:
5.0
Great customer service. Friendly and understanding.
Christopher S
Rating:
4.0
Everything was set up to go I reserved and I appreciate the experience
MELVIN J
Rating:
5.0
Customer did not leave a comment.
Brent B
Rating:
3.0
Rented equipment was not operational and could not be used. Informed the attendant upon return but was still charged for said equipment. Not happy
Karen K
Rating:
5.0
Customer did not leave a comment.
GREGORY P
Rating:
4.0
Everyone was very courteous
LINDA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRAVIS M
Rating:
4.0
Customer Service representative on duty, during my pick up, was very helpful and friendly and made my experience easy.
JOHANNA C
Rating:
5.0
Debbie was very helpful on the return.
Daniel R
Rating:
5.0
Customer did not leave a comment.
Wendy B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ED R
Rating:
5.0
Nothing the gentleman that run that site are great
David M
Rating:
5.0
Customer did not leave a comment.
PATRICIA P
|
Overall Experience
Rating:
5.0
Keep doing what you're doing!
Phillip O
Rating:
5.0
I'm terrible with names. But the lady's that helped me at the dixon location new years eve and new years day were great. Both were very happy to help regardless of working a holiday.
Robert W
Rating:
5.0
The new U-Haul location in Kokomo is awesome. Nice trucks, plenty of equipment for my needs. I was booked for a 20' truck, but the first one I was showed had a lock on it. Because I had to wait for a second one, my associate took care of my gas. Great service!
Austin G
Rating:
5.0
Keep up the Great work, renting and returning
Awesome !!
Not 1 complaint !!
William H
Rating:
5.0
Customer did not leave a comment.
HAROLD C
|
Overall Experience
Rating:
5.0
Nothing
Steve B
Rating:
4.0
Customer did not leave a comment.
tom l
Rating:
5.0
Couldn’t ask for better service 😊
John C
Rating:
5.0
👍🇺🇸
STEVEN H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diane P
Rating:
5.0
Customer did not leave a comment.
robert r
Rating:
1.0
I'm giving 1 star because you could lower the price and help those in need.
ROSS B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Willard R
|
Overall Experience
Rating:
5.0
Full tank of gas when picking up the unit.
troy b
Rating:
5.0
Customer did not leave a comment.
Bill B
Rating:
5.0
Everything went perfectly. Very friendly staff and very helpful.
Karri D
Rating:
5.0
Customer did not leave a comment.
LINDA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Milton S
Rating:
5.0
After receiving a call that the truck I reserved at another facility was only available more than 30 miles from home, I went to this one. They were able to cancel my previous appointment and get me the truck I needed close to home. Thank you!
Kevin A
Rating:
5.0
Customer did not leave a comment.
Carol F
Rating:
5.0
Very fast and efficient service
william n
Rating:
5.0
online app sucks. i tried from the app and from a web browser, but I was unable to complete my equipment return online. local experience is great, nice facility. online tools could be greatly improved. they don't work on android. maybe they work on iOS
David A
Rating:
4.0
Customer did not leave a comment.
simba l
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
DAVID W
|
First Impressions
Rating:
5.0
Nice pulling trailer and no problem
Phillip H
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
5.0
Customer did not leave a comment.
Dawn L
Rating:
5.0
Need propane to refill our tanks for our camper
VICTOR R
Rating:
5.0
Customer did not leave a comment.
Chad R
Rating:
5.0
Customer did not leave a comment.
JEFFEREY S
Rating:
5.0
Customer did not leave a comment.
Amy M
Rating:
5.0
Nothing Brenda and Steve were very informative and helpful!
shelly l
Rating:
4.0
I liked that there were carts to help move our stuff into the unit.
Melody S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAWN M
|
Overall Experience
Rating:
5.0
I would personally like to complement Steve Miller for his outstanding service to us. He was very helpful in setting up long term storage for us, over the phone, from before our move from Florida until the recent completion of our new home in Winamac, IN. It was one less thing that we had to worry about at a very stressful time. We cannot thank him enough.
wally c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan C
|
Overall Experience
Rating:
5.0
I set off the alarm, didn’t realize I had to disarm it to move in!
LISA G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Telia T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRANDON K
|
Overall Experience
Rating:
5.0
The best
LOWELL W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EMILY S
|
Overall Experience
Rating:
5.0
For everything we have went through this last week you was the most helpful
CHRISTOPHER H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sa d
|
Overall Experience
Rating:
5.0
I recommend a raise for both Debbie and Steve they went above and beyond helping me.
SHARON R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth T
|
First Impressions
Rating:
4.0
I was literally blown away at how clean the entire place was right along with the set up and bay areas for unloading. Amazing!
Zadie W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vickie L
|
Overall Experience
Rating:
5.0
Only issue I had was the sliding automatic door was not working the last two days I was there. Other than that it was a great experience.
Daniel B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELIZABETH F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melody S
|
Online Move In
Rating:
5.0
Very helpful and kind and friendly staff I would highly recommend your U-Haul dealership on Dixon
tona f
|
Overall Experience
Rating:
4.0
Just think maybe a prorate should be placed
jeanne o
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ASHLEY F
|
Overall Experience
Rating:
5.0
Very clean, safe, and workers were very helpful!
SERINA P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIAMA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah C
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Jeanette G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAROL G
|
First Impressions
Rating:
5.0
The service was polite friendly and professional and the units and facilities are clean and easy access alomg with complamentary cards to use for all things. Very well and best of all its affordable for everyone.
JUSTIN T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIAMA D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARL C
|
Overall Experience
Rating:
5.0
The facility and staff were excellent. Stop asking me to review. 6 messages in a 2 hour period is a bit excessive.
Jessica S
|
Online Move In
Rating:
5.0
It workday be nice to have a trash can somewhere accessible. Their wasn't even one in the restroom and that cutoff be problematic for women especially
MATTHEW N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tamara P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JULIA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
laura s
|
First Impressions
Rating:
5.0
Very clean, and very secure. The staff was more than helpful with all my needs.
William S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFF T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NEIL S
|
Overall Experience
Rating:
5.0
I would definitely use again or recommend this storage facility to anyone. Very clean, well maintained, staff was cordial and very helpful.
GLORIA U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
diana B
|
Overall Experience
Rating:
5.0
I have already recommended this facility to friends.
Ceotice M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Aleta R
|
Overall Experience
Rating:
5.0
I love it here.
Jeanette G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
|
Overall Experience
Rating:
5.0
I was very happy and so appreciative of the one month free storage deal! thank you!
DENISE P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela J
|
First Impressions
Rating:
5.0
Keep up with the good work.
Shannon P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JULIA D
|
First Impressions
Rating:
5.0
Very clean and safe are friendly and helpful.
KENNETH T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul S
|
First Impressions
Rating:
5.0
Steve Miller was very friendly and personally showed me where my unit was.
RONALD W
|
First Impressions
Rating:
5.0
Only issue I had was when I went to return the u haul it took awhile before I was waited on. Otherwise my experience was very good.
RYAN H
|
Overall Experience
Rating:
5.0
Everyone was so friendly and the atmosphere was very nice...
rodrick o
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
misty b
|
Overall Experience
Rating:
5.0
Very good experience would use again
Kenneth M
|
First Impressions
Rating:
5.0
Staff members was very helpful
Cliff H
|
Overall Experience
Rating:
5.0
I didn’t use the storage facility but the gentleman who waited on me was phenomenal!! Went above and beyond and was so friendly and courteous
Candace K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
angela c
|
First Impressions
Rating:
5.0
Very friendly and informative on other services!
Morgan F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LEIGH G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MATTHEW M
|
Overall Experience
Rating:
5.0
Easy to sign up. The 4 wheel carts which were available were very helpful.
Patrick C
|
Overall Experience
Rating:
5.0
It's all about the staff. Each of them were equally polite and professional. Thanks!
P.s. start advertising the 1 mo. Free storage with truck rental. What a great deal!
KENNETH B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jamie W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dylan H
|
Online Move In
Rating:
5.0
Thanks for the space to store my stuff.
Cecil D
|
Overall Experience
Rating:
5.0
Great place to do business with, Manager Steve and employees went above and beyond to accommodate me, would look forward to doing business with them in the future if needed.
Thanx Scott
Scott R
|
Overall Experience
Rating:
5.0
The two guys that helped me get the unit were extremely helpful. The person that helped me close my account was also very helpful. I’ve had numerous trucks in the past and now a storage unit. Uhaul has always made moving easier. It’s a stressful time but uhaul does not add any stress to your move. This N Dixon location in particular was very helpful
jesse c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATTHEW M
|
First Impressions
Rating:
5.0
The staff was very friendly and informative. Facility is clean, well lit and well secured. Would definitely use them again
ELIZABETH M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAREN S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jesse G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heather R
|
Overall Experience
Rating:
5.0
I would like to especially thank Debra for her great helpfulness. And thank you for the office being open on Thanksgiving.
Liza S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teressa k
|
First Impressions
Rating:
5.0
Very friendly staff and great service! Appreciate all of the associates for their help and maintaining a clean facility!