Customer Reviews for U-Haul Moving & Storage Of Northwest Expressway

6,181 reviews

6500 NW Expwy St   Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur South side of NW Expy)

(405) 721-0674

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(405) 721-0674

6500 NW Expwy St
Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur South side of NW Expy)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice person checking out the truck with excellent customer service.

EDWARD MESSER 
Rating:
5.0

Customer did not leave a comment.

Kristy Chandler 
Rating:
5.0

Have the two gentlemen at the checkout counter train other U-Haul workers on customer service. They were outstanding.

JERE CLAUNCH 
Rating:
5.0

Customer did not leave a comment.

Raul Najera 
Rating:
5.0

I enjoyed Tyler. He was nice and very helpful and fine :) 10/10 lol

LEah CRISWELL  |  Overall Experience 
Rating:
5.0

This is my 6th move in the last 3 years and this move was flawless. Usually theirs is some snag or setback with any moving process but they made this trip seamless.

Jonathan Harn 
Rating:
5.0

Thank you for everything Kyle

QUEEVIAUN ATKINS-FREEMAN  |  Overall Experience 
Rating:
5.0

Hire more people like the gentleman that assisted me. He was very helpful and kind.

MICHAEL BUTHION 
Rating:
5.0

Customer did not leave a comment.

Sarah Willingham 
Rating:
5.0

Customer did not leave a comment.

trey hughs 
Rating:
5.0

Customer did not leave a comment.

ISAAC ST 
Rating:
5.0

Customer did not leave a comment.

James Dyer 
Rating:
5.0

Customer did not leave a comment.

JAMES HELM 
Rating:
1.0

Talk to people in a correct manner not skip over a person to talk to their spouse. Rude and then charged me extra too

timothy jones 
Rating:
5.0

Customer did not leave a comment.

Paul Calkin 
Rating:
5.0

did not get the gentlemen's name that helped me but he was great!

wayne johnston 
Rating:
1.0

The first truck I was offered had a malfunctioning gear shift. “D” on the shifter reversed the vehicle. The second truck I was given, after leaving I noticed how unsafe it was. Turn indicators did not provide feedback in the cab. No dash lights and no sound. It randomly would throw oil warnings, the parking brake stuck, and took me a few mins to get it to release. The seatbelt receiver had no shroud and was quite jagged. I broke skin (small cut on finger) scraping it on the buckle. Truck as insanely loud with in cab engine noise. Absolutely would never rent from this place again.

Jerry BATTLEY 
Rating:
4.0

Was was overcharged for no reason for no reason

Ricky Williams  |  Overall Experience 
Rating:
1.0

Unfortunately the guys running the location have ZERO customer service. They were not informative and when I asked questions I got a one word answer. The guy checking me out was too busy texting on his phone to respond to my question. The U-Haul was dirty inside and out.

Naomi Bayless 
Rating:
5.0

Customer did not leave a comment.

MARCUS ARMSTRONG 
Rating:
5.0

Great experience. They’re very knowledgeable, helpful and friendly.

JAVIER SALAS 
Rating:
5.0

Great staff

Erika Somero 
Rating:
5.0

From the reservation to pick up, the representatives were friendly and very helpful.

Sheletha Mitchell 
Rating:
1.0

Trucks need work and staff need customer service skills

Eva Jones 
Rating:
5.0

Customer did not leave a comment.

Rebecca Commey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cari Huggard  |  First Impressions 
Rating:
5.0

Kyle was Amazing!!

Janete carter  |  Overall Experience 
Rating:
3.0

Clerk had very strong odor of marijuana at pick-up. Was not customer service oriented. Acted as if it was painful for him to have to be there. He advised the truck was “around the corner”. I had to ask, what corner? Fuel was so low, it had a warning light on. Clerk who checked it back in later in the day was very helpful and on the ball.

Robert Ryan 
Rating:
5.0

Customer did not leave a comment.

janice jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN WHITE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaToria Hicks 
Rating:
5.0

I have rented trucks for years and have always been satisfied. Good service.

Constance Hill 
Rating:
5.0

Excellent service. The gentlemen managing this store were obviously highly skilled in customer service. They completed wiring a pigtail for me and the following week connected a trailer. This location provided the very best in fast, fair and friendly service. I was informed every step of the way, and the process went like clockwork. Thank you for hiring sich qualified employees. Robert Brown.

Robert Brown 
Rating:
4.0

Customer did not leave a comment.

PORSCHE SIMMONS PICKENS 
Rating:
5.0

great staff and facility. I was always treated with respect and they offered suggestions when I needed something that I did not have already.

Charles Moreland  |  Overall Experience 
Rating:
5.0

Always been helpful and courteous. Little wait times and always suggested things I was needing or missing.

Charles Moreland 
Rating:
5.0

Customer did not leave a comment.

Kurtis Dewey 
Rating:
5.0

Staff was great, helpful and friendly

Rick Bush 
Rating:
3.0

I had an issue when I accidentally locked my wallet inside the truck, felt just brushed off. Even though I had already contacted customer service for after hours and it was docked on my account for the openers it still was missed causing more stress and worry. Was apologized to after the fact but could’ve been handled differently when I arrived when no one answered the lines and met with empathy rather than a closed ticket and sale.

Precious Thompson 
Rating:
5.0

Always cordial. Always helpful. Always busy. Open hours that fit my schedule.

Kenneth Windle 
Rating:
3.0

Customer did not leave a comment.

Robert Davis 
Rating:
4.0

Windshield was very dirty.

Alfred Chill 
Rating:
5.0

Thank you

Machella Dennis 
Rating:
5.0

Customer did not leave a comment.

Sierra Alston 
Rating:
1.0

Gas tank was at 1/4. Dolly seal was broken just ready to flop around. Air conditioner cuts on and off. Radio volume button barely worked.

Zachary Watts 
Rating:
4.0

Customer did not leave a comment.

Gloria Hicks 
Rating:
3.0

Customer did not leave a comment.

Zachary Martin 
Rating:
4.0

The enclosed trailer was not swept out by the previous user. I took care of it. Not a big issue to me.

Roy Farrow 
Rating:
2.0

Customer service with my agent was good, not so much for the other customer there next to me. Customers do not want to feel rushed or as if they are bother. Also, the truck has some engine issues that probably need checked. Power was lacking and hard to get up to 40mph.

Dustin Little 
Rating:
5.0

Suppose appt noon but someone not show truck alike wait till finally 130 pm late they offer me post time 7 pm perfect thanks

Kristy Chandler 
Rating:
4.0

Customer did not leave a comment.

karl nigg 
Rating:
5.0

Nothing, people at this location are awesome!

Kinam Kim 
Rating:
5.0

Customer did not leave a comment.

issac bobb 
Rating:
4.0

Customer did not leave a comment.

robert weemhoff 
Rating:
4.0

When I arrived I was told that I needed to purchase an adapter for the trailer electrical connection. I do not recall seeing that item on the rental process. It is just a pain to not know clearly what is expected for the hookup.

RANDELL MAIB 
Rating:
5.0

The 2 employees were very nice and professional. They made it easy for me to rent and return

MARCUS LAUGHLIN 
Rating:
4.0

Customer did not leave a comment.

KURT WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Felica HILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karalyn Henderson 
Rating:
4.0

Good and expedient customer service.

vickie statenford 
Rating:
5.0

Customer did not leave a comment.

TOMMY TODD 
Rating:
5.0

Customer did not leave a comment.

David Brinker 
Rating:
5.0

Customer did not leave a comment.

Chris Gard Jr 
Rating:
5.0

:)

Brad Amon 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA LAVONE fleming  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ernest Williams 
Rating:
5.0

Excellent prices and customer service, will definitely use again if the need arises. Clean and well maintained facility and equipment.

Chris Dejear  |  Overall Experience 
Rating:
5.0

Everything was great

Phyllis Wright 
Rating:
5.0

Customer did not leave a comment.

Kerrie Greer 
Rating:
5.0

This location was great. He believed me when I told him I never had the blankets. I did not mention my pick up issues to them since it was not their fault.

Steven Culbertson 
Rating:
5.0

Customer did not leave a comment.

Leon Merritt  |  Overall Experience 
Rating:
5.0

When I rented the trailer, I was told that I could bring it back after the scheduled time if needed and only be charged per hour rather than another full days rental... Had I know that, I would not have returned the trailer until the next day and not worked so hard in trying to get back Sunday evening.

Mark McEvers 
Rating:
5.0

Customer did not leave a comment.

Amelia Madere 
Rating:
2.0

When I went in to pay for the trailer, the price was quite a bit more than what I was told it would be. There was only one trailer left, so I got screwed!

coulter swart 
Rating:
5.0

The fellow that checked the trailer out was outstanding: Quick, accurate, friendly, helpful. The fellow that checked me in was the great too and I have no complaints, but I want you to know how outstanding and above and beyond the fellow was that checked the trailer out

Kenneth Windle 
Rating:
5.0

Great service and easy check in and check out.

Paul Lienhard 
Rating:
5.0

Customer did not leave a comment.

Laura Merrell 
Rating:
3.0

Customer did not leave a comment.

Daniel McIntires 
Rating:
3.0

The driver's seat was worn out and a wire was protruding which almost cut my right pant leg and my actual leg.

Adam Sanchez 
Rating:
5.0

The wait was long because they were so busy, but the young man who wasn’t the manager kept checking on us and apologizing for the wait. The manager who was the only one allowed trained to storages was equally as professional and nice. We were very pleased.

Chris Dejear  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy Sellers 
Rating:
5.0

Customer did not leave a comment.

Brian Woodring 
Rating:
1.0

The guy told me to circle where the gas was. Guess I was supposed to turn it back in because I was charged for it being at a half tank when it was less than 1/4. Then he told me to make sure I didn't bring it back until he was off work. So basically he wouldn't have to be bothered. Very very poor customer service. Haven't used Uhaul.in years and I see why.

Joan Newton 
Rating:
5.0

Customer did not leave a comment.

Machaelie Souza 
Rating:
3.0

Customer did not leave a comment.

Jaclynn Todd 
Rating:
4.0

The experience was great although the truck had no heater and it's been cold. But overall I would rate it at a solid 7

Nicholas Weist 
Rating:
1.0

Moving is stressful. The U-Haul website was not function when a sought help. The user interface for finding a facility that I could get immediate access to storage was even less helpful. When I accomplished the access the facility had not given the access promised delaying storing my things and returning the truck. It would be helpful if the type of storage was described more accurately perhaps with multiple levels of security available and location.

Scott Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Philliber 
Rating:
1.0

Poor at this facility, excellent at another

Scott Thomas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John lunn 
Rating:
4.0

Very pleased

Ginger Davis 
Rating:
5.0

These guys are always busy but always courteous. Check in ws quick and accurate.

Kenneth Windle 
Rating:
5.0

Customer did not leave a comment.

Jon Samaniego 
Rating:
5.0

I Find That On Every Occassion My Rentals Have Always Gone Well… The U-Haul Attendants Are Always Cordial And Willing To Assist Me In Every Way. I’d Highly Recommend This Location At 6500 NW Expressway, OKC OK Thks For Allowing Me To Share My Review

JOYE BATTS 
Rating:
5.0

Customer did not leave a comment.

Lisa Tucker 
Rating:
5.0

Customer did not leave a comment.

chungang sun 
Rating:
5.0

Lower your prices or change the scheduling. A 4-hour rental is not at all realistic for moving anything larger than a 1-bedroom apartment with minimal possessions. I was charged over $90 total after extending my rental time for an additional day, despite only driving 3 miles in the truck. Your previous pricing scheme of mileage over time made a lot more sense economically. As a result of this pricing change I'm far more hesitant to use your service in any future moving.

Joshua Bailey 
Rating:
5.0

The customer service rep on the morning of my rental was super helpful and Friendly. He made my day, no joke.

Robert Shideler 
Rating:
5.0

I have been coming to n w expressway over years. Awesome 👌 young men and women. Greetings, very experienced in what they are doing. I wouldn't trade them for another Uhaul Company. Unless I move to another state. Thank you Guy's for helping me when I need yall. Ms Thelma

thelma brady 
Rating:
4.0

When I returned the truck on 12/03/2023 I was told that I would not receive a refund and would be charged for all six days. He stated that there is no refund for an early return. I am very upset because when I reserved the truck online, I specifically requested 12/01/2023-12/03/2023. This is bad business and a rip off, Uhaul is charging me for days needlessly on a truck back in your possession.

KAREN CARTER 
Rating:
5.0

Customer did not leave a comment.

Michelle Allain 
Rating:
5.0

Customer did not leave a comment.

Shawn Petty 
Rating:
5.0

Customer did not leave a comment.

Brantley Stephens 
Rating:
3.0

It was just the parking to unload.

Cheryl Hainka 
Rating:
3.0

Customer did not leave a comment.

SHERYL HAINKA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Hoskins 
Rating:
5.0

Customer did not leave a comment.

RICHARD rurdahal 
Rating:
4.0

Customer Service was very good.

ROY FARROW 
Rating:
5.0

Customer did not leave a comment.

WHITNEY GATLIN 
Rating:
5.0

Super easy return process!

Katie Nigh 
Rating:
1.0

Have a opening employee that can actually be at work to open that is reliable. Vehicle windshield was covered in ice and air flow on the dash would not work properly due to a broken dial knob that was broke and came off in your hand. Opening employee did not seem to be very friendly as if it was my fault for being a customer and having to do his job was having to go out of his way to do his duties in a professional manor. My reservation for pickup was for 7am with the lateness of the employee and the opening process of getting me started and take care oof his other functions while I waited for him to return to the counter also the problem of waiting for the ice on the window to melt due to a broken air flow dial I finally pulled out of the parking lot at 7:40am It was not a good start to my busy day. Also the inside of the back of the truck had unpopped popcorn kernels on the floor which I had to sweep out to start loading my furniture.

Darin Kofroth 
Rating:
5.0

Helpful customer service made this a quick and easy dropoff. Thank you!

Joseph Canfield 
Rating:
5.0

Customer did not leave a comment.

Joycelyn Eagle  |  First Impressions 
Rating:
3.0

Keep good Truck get rid of the Bad ones

JOHNNY JONES 
Rating:
5.0

Customer did not leave a comment.

LAURA MOTLEY 
Rating:
5.0

Customer did not leave a comment.

Jay Jerles 
Rating:
1.0

The first truck that was given to me, would not switch gears, and the steering wheel was out of control, the second truck that was given to me, had a very strong perfume in the cabin, as well as the transmission slipping. The quality of the trucks is poor, having to drive 30 mph to get to your destination was unacceptable.

Nicole Sloan 
Rating:
4.0

All the things I filled out online were needed to be gone over when I arrived. What's the point of an online check in if all the same info must be repeated? Everyone was friendly and helpful. Thank you

Mark Serrano 
Rating:
5.0

Customer did not leave a comment.

George Waller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Fuller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina Miller  |  Overall Experience 
Rating:
4.0

When do I get my deposit back

Robert Havenridge  |  First Impressions 
Rating:
5.0

I am so thankful for you guys you really worked with me and I am grateful I could have lost everything that I had worked hard for Thank you guys I appreciate it!!!!!

Shalonda Bobo  |  Overall Experience 
Rating:
1.0

Well besides not minding there Own businesss and getting into my affair s yes

Ean Boyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT COMER   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Cade  |  First Impressions 
Rating:
5.0

The staff is very nice and courteous.

Taylor Patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nontonza deloney  |  Overall Experience 
Rating:
3.0

There is no handicapped assistance like an elevator, for customers who have to take a unit upstairs.

Charity Pendley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Logan Lower  |  Overall Experience 
Rating:
2.0

The unit was clean. The facility was clean. It's two stories with no elevator, thin double door that don't prop open. For a price comparison, this unit was more expensive and a pain to get things in and out of. The ramps are steep and full of potholes. It was incredibly frustrating to move my things in and out. They would get knocked off by the swinging doors and fall from the incessant shaking from the pot holes on the steep ramps. When I lost my keys to my lock the members couldn't care less, were rude, and told me I was required to have a locksmith take the lock off. $125 to cut off a $15 lock. Ridiculous. They acted put out that I was asking about the process to remove the lock. All in all, the place is clean, but the service and amenities are awful in comparison to cheaper units.

Jonathan HELSEL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra Boyd  |  Overall Experience 
Rating:
3.0

I was told by the lady at this location that I didn’t need to check out she told I was good to go once I moved my stuff out of the storage which was June 1

Marlon Jiles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brittany adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark fiscus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA NGUYEN  |  Overall Experience 
Rating:
5.0

Didn't like the winding sloped entrance upstairs

VELMA WALTON  |  First Impressions 
Rating:
4.0

I'm very pleased with the storage facility at this time. I still have a storage unit with U-Haul.

tonice woods  |  Overall Experience 
Rating:
4.0

None at this time. Thanks!

Tonice Woods  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Murray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Moreland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Takia Fields  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kalvin Balque  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Moreland  |  First Impressions 
Rating:
5.0

my perfect rating is going to LaQuonda only. she genuinely cares for her customers and takes the time out to listen and also educate as well.

Gabie Mitchell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Caleb Kalens  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shari Wolfe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne Heins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ayanna Bishop  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Jewell  |  Overall Experience 
Rating:
5.0

You all gave excellent service however I moved out of my storage on the 1st of the month and I will be using you again if ever needed and I would gladly recommend anyone to you all the service was pleasant at all times thank you so much

DeAnne Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sparrow Porter  |  Overall Experience 
Rating:
5.0

Robin helped she's a great worker very respectful and very helpful

Leon Merritt  |  First Impressions 
Rating:
5.0

Cool. Thanks.

Alvin Brown  |  First Impressions 
Rating:
5.0

I was very impressed with the cleanliness of my unit and the security features. Really easy to rent the unit and also to close it out once I got all my belongings. Would highly recommend!

Donna Cline  |  Overall Experience 
Rating:
1.0

I had a storage reserved and I was told I couldn’t get the reservation. I wanted to roll up storage. I had to settle for one indoors but I needed this location. That’s why I didn’t go anywhere else.

TAMARA HOLLINS  |  First Impressions 
Rating:
5.0

Best place ever

Carla Wynn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari Walls  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Johnathon Gutierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gretchan Acosta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sierra Runningenemy  |  First Impressions 
Rating:
3.0

N/A

eriyonna berry  |  Overall Experience 
Rating:
5.0

Wish I could come after 8 pm

Rachel England  |  Overall Experience 
Rating:
5.0

The blonde gal took care of me, can't remember her name. She's just the sweetest thing, went the extra length to help me

shaen rendleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elvira harley  |  First Impressions 
Rating:
3.0

Prorate customers

Andrea Bee  |  Overall Experience 
Rating:
5.0

We had a bit of difficulty due to the steep ramp but everything else was great!

Gary Kelley  |  Overall Experience 
Rating:
4.0

I had this storage for over ten years, and I have to admit that years ago some things went missing. Over time, the security and the staff improved and these days, I’m okay with U-Haul. I feel like the staff is more caring than the staff from years ago.

STEPHANIE HERSHBERGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariella Valle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Hart  |  Overall Experience 
Rating:
2.0

Called numerous times to close my contract and was told it will be done and never was.

Jeremiah Slofsky  |  Overall Experience 
Rating:
5.0

Awesome team

dena williams  |  Overall Experience 
Rating:
1.0

This storage facility was acquired by U-haul. The storage space is smaller than advertised by up to a foot in a direction. The manager knows this, will argue to the contrary, go up and measure at an angle just to tell you there is nothing she can do and take it up with the regional manager. Regional manager was nice and the rest of the staff was nice. 24/7 access didn’t always work. The public dollies are damaged but they are free for use. There is no elevator but the ramp worked as a nice alternative. The Uhaul truck I rented from them was damaged so make sure you take dispute photos prior to taking it off the lot.

Monte Koerner  |  Overall Experience 
Rating:
5.0

The staff was excellent, always friendly, helpful, and I would highly recommend this location

Reed Emerson  |  Overall Experience 
Rating:
5.0

Friendly staff had a great experience with them

dena williams  |  First Impressions 
Rating:
4.0

The door was very hard to open, but everything else was great

betty bunch  |  Overall Experience 
Rating:
2.0

The area where the U-Haul is located can be pretty shady. There was this face-masked fellow walking toward my wife and my direction during after-hours whenever we were moving stuff in there. I stared him to turn back the other way around. An alarm scared the both of us after 3 am. Other than those, we got the job done. Oops! I almost forgot about the key return. I think I was not told about that, even though there were stickers all over the front stating so.

mark amyx  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Little  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victoria houston  |  Overall Experience 
Rating:
5.0

Sarah was very friendly and helpful when we arrived and showed us where we needed to go. She made the whole process painless. Thank you Sarah!

Ashley Karther  |  First Impressions 
Rating:
5.0

The customer service was phenomenal.

Janete carter  |  First Impressions 
Rating:
4.0

Very nice facility and friendly management. Thank you.

LEXIA FAY TICE  |  Overall Experience 
Rating:
3.0

Had difficulty acquiring a truck and tow dolly in Arizona. Had to help fix the tow dolly straps so that I could get on the road. Employees did not have satisfactory tools to work with and the toolbox was a mess. They also did not have a dolly for boxes. They only had appliance and furniture dolls and did not remove the furniture dolly from my reservation after I told them I did not need it. However, as a disabled veteran the Okc location was able to get me a storage on the first floor. It was a mixed and frustrating experience but they worked with me. The blond lady at NW Expressway demanded I folded the blankets or I would be charged. I need to charge U-Haul for helping to fix the tow dolly and I do not work for less than $35 and hour. That was a total bs move on her behalf!!!

William Robertson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL COX  |  Overall Experience 
Rating:
4.0

The entrance/exit door was broken therefore someone had to go in via the first floor to open the door. Something like this, if reported expeditiously, should be repaired immediately.

RENA WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Ross  |  First Impressions 
Rating:
5.0

The Gm is the best.

deangelo brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ashley nero  |  First Impressions 
Rating:
1.0

Brandy has terrible customer service. I got a nasty voicemail from her, I been with you guys for two years and never had any problems until her! I wouldn’t recommend anyone go there just because customers service is #1. You shouldn’t make people feel a certain type of disgusted when you are spending your hard earned money with a company!!!

Brandon Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE REID  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robbiee german  |  Overall Experience 
Rating:
5.0

Fast & friendly service.

Toni Holloway  |  First Impressions 
Rating:
5.0

Great service from all employees!

Gary Ellis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

constance hill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leah burash  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Hudson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Moore  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MANUEL PHILLIPS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia Thompson  |  First Impressions 
Rating:
2.0

The extra star came because it had available units and boxes for sell; otherwise, It would’ve been one star. 1st off, I go to the store to pickup the 10x10 conditioned unit I reserved online. The manager argues with me the unit I reserved is non-conditioned. Then after some debate she rereads the paperwork to see I was right. 2nd I had purchased a lock with the reservation. She then argues I did not and charges me for a lock. I had to call later and inquire later in why I got charged for two locks and a separate employee had to refund me the money. 3rd the 10x10 unit measures a couple inches short of 9 ft one way and ~6 inches short of 10 ft the other way. I called 3 times on separate days to get an answer why and if I could get an actual 10x10 or reduced rate for the loss in square feet. I was told by the employees they would have to talk to the manager and call me back. I never received a call back. I then had to show up in person for the manager to argue with me again that it measures 10 ft by 10 ft. We go up and measure and sure enough the unit measured in short. Even as I watched the manager measure at angles to make it longer and measure the grate of the wall too. She then says to bad and says take it or move out. She can not provide me a deal and said take it up with corporate because it’s over her head. 4th because the unit is smaller than expected, I had to reserve another unit. I called and they said they had none available but then was able to reserve one with corporate. I showed up and they had availability.

Monte Koerner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anjanette Sela  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samoine Chapman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moneka Jeffers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA DAVIS  |  Overall Experience 
Rating:
5.0

Would like to thank all of your storage employees especially Rhonda,thank you for all your help and assistance

SEREDIA WHITE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan Boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

constance hill  |  First Impressions 
Rating:
4.0

The only thing was all the ice and snow in front of the building. The staff were great!

betty bunch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERRY ELLIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercedes Johnson  |  Overall Experience 
Rating:
1.0

I rated poor because I didn’t rent a uhaul or storage someone used my identity I will be reporting this

Teneisha Wyrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Dijay  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gabrielle moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kevin cline  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamela patton  |  Overall Experience 
Rating:
5.0

Every time I had a question or problem the staff helped me promptly and efficiently. This Uhaul was very helpful in my time of need. Thank you Uhaul staff.

Glenna Bailey  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SUE CRESSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Toney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ellma brady  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Hernandez  |  Overall Experience 
Rating:
5.0

Everyone working at this location is awesome! The ladies are always super helpful and always put a smile on my face. Thank you.

Jennifer Burge  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

alexandria cozine  |  First Impressions 
Rating:
5.0

Great facility. Love the cleanliness. Seems very secure.

Eric Foxworth  |  Online Move In 
Rating:
5.0

Very professional manager and staff. They all were very friendly and pleasant to work with. Awesome Team.

Reginald Mitchell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle Ellis  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jaime Parker  |  Overall Experience 
Rating:
5.0

Had to use the storage longer than planned while out of state. Whenever I called management regarding any payment or concern, I was always met with respect and understanding.

KENNETH WADE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARJORIE SANDERS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Niecie Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stevine Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Balding  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARJORIE SANDERS  |  First Impressions 
Rating:
5.0

Everyone was so friendly and helpful!

Chance Hunter  |  First Impressions 
Rating:
5.0

The staff there is top notch. If they haven't already been given a raise they definitely need one. Please!!.

Pamela Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reginald Harris  |  Overall Experience 
Rating:
1.0

Rude

Steve Larsen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEJUAN EDWARDS  |  Overall Experience 
Rating:
5.0

The staff was really friendly and accommodating. I had minor requests that they were more than happy to fulfill which made unloading and moving in a breeze. Great people and really helpful when I needed it the most! Highly recommend. Thank you!!!

BRITTNEY HAGENS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

STARR ADKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda williamson  |  Overall Experience 
Rating:
5.0

This was my first experience renting a storage unit. Robin and the staff were very helpful in answering my questions and feeling comfortable with the rental contract and all of its requirements. I would highly recommend this U-Haul location to anyone needing a temporary storage unit.

john leake  |  Overall Experience 
Rating:
5.0

They got me right in and took good care of me... Thank you Von

Nornecie Banks  |  First Impressions 
Rating:
2.0

Closing out my storage unit was a little difficult lack of communication among the staff but I understand that sometimes their busy busy

Asheley Lowry  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lanora pannell  |  Overall Experience 
Rating:
4.0

Restroom was not in order both times we rented a unit in April about 3 weeks apart.

Dianne Kimberlin  |  First Impressions 
Rating:
1.0

I will refrain from commenting at this time.

NANCY C. ADAMS  |  Overall Experience 
Rating:
5.0

Robin does an excellent job as a manager and has great customer service skills.

GERRY LEISCHNER  |  Overall Experience 
Rating:
5.0

Robbin is amazing

desha givings  |  Overall Experience 
Rating:
5.0

Robin was great she helped w all I needed will recommend her to anyone that needs a uhaul or storage

Joseph Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY PARNELL  |  Overall Experience 
Rating:
4.0

Thank you to Robin Nero for cooperating with me in my U-Haul rental needs.

Bruce Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE HESTER  |  First Impressions 
Rating:
4.0

I vacated the unit and called the office on 10/17. I expected an adjustment to my account but instead got a bill for the next month. When I called again on Nov. 9 it was cancelled. I was told by the office that it was not processed by corporate in a timely manner.

SUSAN Beasley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon Belcher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AMY FAIRWEATHER  |  Overall Experience 
Rating:
5.0

Robin at this location was amazing. I had such a horrible experience getting my U hual in Texas . Robin had turned my weekend around . Her and the rest of the staff were so great. After a bad experience it was hard for me to think things would get any better. But they changed my experience for the better. Super great people.

William Colvard  |  First Impressions 
Rating:
5.0

This team made the entire moving process fast, convenient, and stress-free. Very excellent service, will definitely use again.

Freddie Nelson  |  Overall Experience 
Rating:
5.0

I felt like we got to be friends with Robin, who was always helpful and positive. We have already recommended Uhaul Storage to a number of close friends. We enjoyed the professionalism and courtesy of the entire staff.

Woodrow Gimbel  |  Overall Experience 
Rating:
4.0

The staff on site were always helpful. Robin was a great big help every time I interacted with her. My only complaint is the phone and wait times. I could never get through to the actual site and would have to drive up there to address anything. Even if trying to call the main corporate line I sat on hold for up to twenty minutes on most occasions.

Bethany Locke  |  Overall Experience 
Rating:
1.0

Management was so rude and unhelpful. Definitely during a time of covid she was not meant to work in customer service.

Zhana Davis  |  Overall Experience 
Rating:
5.0

Robin was very friendly and helpful.

Carol Ellinghouse  |  First Impressions 
Rating:
5.0

Ms Nero was always so helpful and nice

Nikkita Lightsey  |  Overall Experience 
Rating:
5.0

Nice People

sentamia pitchford  |  First Impressions 
Rating:
2.0

STAFF WAS RUDE AND UNFRIENDLY. THE FACILITY WAS DIRTY AND TRASH CANS OVERFILLED AND TRASH PILED UP. OVERALL A BAD EXPERIENCE.

RODNEY SMITH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon Belcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Hooper  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Freddie Wilson  |  Overall Experience 
Rating:
5.0

Every member of the staff that I interacted with during my move-in and return of my rental equipment was very kind, courteous, attentive, patient, and understanding. Even in the midst of an extremely busy day, they were very courteous and helpful!

Jeremy Hatley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina James  |  Overall Experience 
Rating:
2.0

the unit itself was great,,easy to get to and secure,,where my problem comes in is after i moved my belongings i was getting harrassed about payments,,bad customer service,

noreen tate  |  Overall Experience 
Rating:
5.0

Great experience

Donald Condit  |  Overall Experience 
Rating:
4.0

rented four units for 3 years and two more units for 4 years was dissappointed when I couldn't rent one of the last two units I had. I was told they had to be rented together so I moved out of both!

JOHN MYLLER  |  Overall Experience 
Rating:
3.0

Sad that you rent the small trucks for only four hours, my mom and I are not young energetic women, good thing we had a friend come help, so we finished before the forth hour.

Doris Tamalis  |  Overall Experience 
Rating:
3.0

other than a bad tire from the the start, the drive was ok. the storage room was on 2nd floor & I'm disabled.

dave ussery  |  First Impressions 
Rating:
5.0

Nice to me

Janna Melton  |  Overall Experience 
Rating:
3.0

Why is it if you have a second level building and you cannot have an elevator, I'm 51, a ramp really doesn't help especially when you have to do the move by yourself, I'm not young anymore.

Doris Tamalis  |  First Impressions 
Rating:
5.0

Robin was great helped w all I needed and took the time to explain everything.wish there were more people like her

Joseph Martinez  |  First Impressions 
Rating:
2.0

The staff that works there is not helpful at all

James Parker  |  Overall Experience 
Rating:
5.0

Robin is great!

MARY GEER  |  Overall Experience 
Rating:
2.0

Treated rudely and disrespectful by some staff was threatened by a staff member and overall experience was dissatisfied

Alisha Allen  |  Overall Experience 
Rating:
5.0

Thank you.

THEA SHOLEDICE  |  Overall Experience 
Rating:
5.0

Great service !

chris murchison  |  Overall Experience 
Rating:
5.0

Very helpful workers. The only knock I have is that each transaction takes some time and a line will form in the mean time.

jenn axtel  |  Overall Experience 
Rating:
5.0

Thanks for moving the trucks and trailer so that the moving van could fit!!!

jenn axtel  |  First Impressions 
Rating:
5.0

rented for over 4yrs never a problem

MATT TAYLOR  |  Overall Experience 
Rating:
5.0

I'm very pleased with the moving truck company

Helen Stovall  |  Reservation 
Rating:
5.0

They were so nice and went above and beyond to help me.

sheila jones  |  First Impressions 
Rating:
4.0

ocation and convenience were major reasons for using the U-Haul location.

RICHARD TREDWAY  |  Overall Experience 
Rating:
5.0

Very happyGood job

Terry smith  |  Overall Experience 
Rating:
4.0

This location maintained my U-box for almost 3 years while I traveled. I never had any concerns. Payments were easy to maintain through my online account, but I do not recommend auto pay.

Sabra Schwartz  |  Overall Experience 
Rating:
3.0

Mrs. Nero the GM was very helpful nice and professional. Her team liked professionalism.

terrence brown  |  Overall Experience 
Rating:
5.0

Service was good.

WILMA DIXON  |  Overall Experience 
Rating:
3.0

I was editing a previous reservation that was messed up and I am hoping this one is fixed. The person I talked to seemed sidetracked with other things. It was difficult to get my questions answered.

Gloria Trosper  |  Reservation 
Rating:
3.0

We had no issues during most of the 3 months we had our things in storage. However, when we went to move them out, the climate controlled units were 10 degrees above the max temp.

Christopher Banks  |  Overall Experience 
Rating:
5.0

I would highly recommend your company doe any storage and moving needs. Thanks!

CAMERON JUDD  |  Overall Experience 
Rating:
3.0

Employees park in spaces nearest self-storage loading/unloading area, so harder than necessary to access units. Can't cancel auto-payments online. Had to call twice & held over 20 min to cancel.

BRAD LEMMON  |  Overall Experience 
Rating:
4.0

Fit the bill for my needs. Auto draft made things easy and closing my account was simple and hassle free thanks to Cody.

adam garrett  |  Overall Experience 
Rating:
1.0

N/A

Veniqua Lewis Hubbard  |  Overall Experience 
Rating:
5.0

Robin and her crew in Oklahoma are customer service driven. I drive past numerous neighborhood dealers and 2 Uhaul centers to get to her center. Why?... excellent customer service. JC from Sacramento.

Dix Cutler  |  Overall Experience 
Rating:
5.0

Very good

micheal carubelli  |  Overall Experience 
No reviews have been submitted for this location.

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