Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice person checking out the truck with excellent customer service.
EDWARD MESSER
Rating:
5.0
Customer did not leave a comment.
Kristy Chandler
Rating:
5.0
Have the two gentlemen at the checkout counter train other U-Haul workers on customer service. They were outstanding.
JERE CLAUNCH
Rating:
5.0
Customer did not leave a comment.
Raul Najera
Rating:
5.0
I enjoyed Tyler. He was nice and very helpful and fine :) 10/10 lol
LEah CRISWELL
|
Overall Experience
Rating:
5.0
This is my 6th move in the last 3 years and this move was flawless. Usually theirs is some snag or setback with any moving process but they made this trip seamless.
Jonathan Harn
Rating:
5.0
Thank you for everything Kyle
QUEEVIAUN ATKINS-FREEMAN
|
Overall Experience
Rating:
5.0
Hire more people like the gentleman that assisted me. He was very helpful and kind.
MICHAEL BUTHION
Rating:
5.0
Customer did not leave a comment.
Sarah Willingham
Rating:
5.0
Customer did not leave a comment.
trey hughs
Rating:
5.0
Customer did not leave a comment.
ISAAC ST
Rating:
5.0
Customer did not leave a comment.
James Dyer
Rating:
5.0
Customer did not leave a comment.
JAMES HELM
Rating:
1.0
Talk to people in a correct manner not skip over a person to talk to their spouse. Rude and then charged me extra too
timothy jones
Rating:
5.0
Customer did not leave a comment.
Paul Calkin
Rating:
5.0
did not get the gentlemen's name that helped me but he was great!
wayne johnston
Rating:
1.0
The first truck I was offered had a malfunctioning gear shift. “D” on the shifter reversed the vehicle.
The second truck I was given, after leaving I noticed how unsafe it was.
Turn indicators did not provide feedback in the cab. No dash lights and no sound. It randomly would throw oil warnings, the parking brake stuck, and took me a few mins to get it to release. The seatbelt receiver had no shroud and was quite jagged. I broke skin (small cut on finger) scraping it on the buckle. Truck as insanely loud with in cab engine noise.
Absolutely would never rent from this place again.
Jerry BATTLEY
Rating:
4.0
Was was overcharged for no reason for no reason
Ricky Williams
|
Overall Experience
Rating:
1.0
Unfortunately the guys running the location have ZERO customer service. They were not informative and when I asked questions I got a one word answer. The guy checking me out was too busy texting on his phone to respond to my question. The U-Haul was dirty inside and out.
Naomi Bayless
Rating:
5.0
Customer did not leave a comment.
MARCUS ARMSTRONG
Rating:
5.0
Great experience.
They’re very knowledgeable, helpful and friendly.
JAVIER SALAS
Rating:
5.0
Great staff
Erika Somero
Rating:
5.0
From the reservation to pick up, the representatives were friendly and very helpful.
Sheletha Mitchell
Rating:
1.0
Trucks need work and staff need customer service skills
Eva Jones
Rating:
5.0
Customer did not leave a comment.
Rebecca Commey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cari Huggard
|
First Impressions
Rating:
5.0
Kyle was Amazing!!
Janete carter
|
Overall Experience
Rating:
3.0
Clerk had very strong odor of marijuana at pick-up. Was not customer service oriented. Acted as if it was painful for him to have to be there. He advised the truck was “around the corner”. I had to ask, what corner? Fuel was so low, it had a warning light on. Clerk who checked it back in later in the day was very helpful and on the ball.
Robert Ryan
Rating:
5.0
Customer did not leave a comment.
janice jackson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN WHITE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LaToria Hicks
Rating:
5.0
I have rented trucks for years and have always been satisfied.
Good service.
Constance Hill
Rating:
5.0
Excellent service. The gentlemen managing this store were obviously highly skilled in customer service. They completed wiring a pigtail for me and the following week connected a trailer. This location provided the very best in fast, fair and friendly service. I was informed every step of the way, and the process went like clockwork. Thank you for hiring sich qualified employees. Robert Brown.
Robert Brown
Rating:
4.0
Customer did not leave a comment.
PORSCHE SIMMONS PICKENS
Rating:
5.0
great staff and facility. I was always treated with respect and they offered suggestions when I needed something that I did not have already.
Charles Moreland
|
Overall Experience
Rating:
5.0
Always been helpful and courteous. Little wait times and always suggested things I was needing or missing.
Charles Moreland
Rating:
5.0
Customer did not leave a comment.
Kurtis Dewey
Rating:
5.0
Staff was great, helpful and friendly
Rick Bush
Rating:
3.0
I had an issue when I accidentally locked my wallet inside the truck, felt just brushed off. Even though I had already contacted customer service for after hours and it was docked on my account for the openers it still was missed causing more stress and worry. Was apologized to after the fact but could’ve been handled differently when I arrived when no one answered the lines and met with empathy rather than a closed ticket and sale.
Precious Thompson
Rating:
5.0
Always cordial. Always helpful. Always busy. Open hours that fit my schedule.
Kenneth Windle
Rating:
3.0
Customer did not leave a comment.
Robert Davis
Rating:
4.0
Windshield was very dirty.
Alfred Chill
Rating:
5.0
Thank you
Machella Dennis
Rating:
5.0
Customer did not leave a comment.
Sierra Alston
Rating:
1.0
Gas tank was at 1/4. Dolly seal was broken just ready to flop around. Air conditioner cuts on and off. Radio volume button barely worked.
Zachary Watts
Rating:
4.0
Customer did not leave a comment.
Gloria Hicks
Rating:
3.0
Customer did not leave a comment.
Zachary Martin
Rating:
4.0
The enclosed trailer was not swept out by the previous user. I took care of it. Not a big issue to me.
Roy Farrow
Rating:
2.0
Customer service with my agent was good, not so much for the other customer there next to me. Customers do not want to feel rushed or as if they are bother.
Also, the truck has some engine issues that probably need checked. Power was lacking and hard to get up to 40mph.
Dustin Little
Rating:
5.0
Suppose appt noon but someone not show truck alike wait till finally 130 pm late they offer me post time 7 pm perfect thanks
Kristy Chandler
Rating:
4.0
Customer did not leave a comment.
karl nigg
Rating:
5.0
Nothing, people at this location are awesome!
Kinam Kim
Rating:
5.0
Customer did not leave a comment.
issac bobb
Rating:
4.0
Customer did not leave a comment.
robert weemhoff
Rating:
4.0
When I arrived I was told that I needed to purchase an adapter for the trailer electrical connection. I do not recall seeing that item on the rental process. It is just a pain to not know clearly what is expected for the hookup.
RANDELL MAIB
Rating:
5.0
The 2 employees were very nice and professional. They made it easy for me to rent and return
MARCUS LAUGHLIN
Rating:
4.0
Customer did not leave a comment.
KURT WILLIAMS
Rating:
5.0
Customer did not leave a comment.
Felica HILL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karalyn Henderson
Rating:
4.0
Good and expedient customer service.
vickie statenford
Rating:
5.0
Customer did not leave a comment.
TOMMY TODD
Rating:
5.0
Customer did not leave a comment.
David Brinker
Rating:
5.0
Customer did not leave a comment.
Chris Gard Jr
Rating:
5.0
:)
Brad Amon
Rating:
4.0
Customer did not leave a comment.
CYNTHIA LAVONE fleming
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Ernest Williams
Rating:
5.0
Excellent prices and customer service, will definitely use again if the need arises. Clean and well maintained facility and equipment.
Chris Dejear
|
Overall Experience
Rating:
5.0
Everything was great
Phyllis Wright
Rating:
5.0
Customer did not leave a comment.
Kerrie Greer
Rating:
5.0
This location was great. He believed me when I told him I never had the blankets. I did not mention my pick up issues to them since it was not their fault.
Steven Culbertson
Rating:
5.0
Customer did not leave a comment.
Leon Merritt
|
Overall Experience
Rating:
5.0
When I rented the trailer, I was told that I could bring it back after the scheduled time if needed and only be charged per hour rather than another full days rental... Had I know that, I would not have returned the trailer until the next day and not worked so hard in trying to get back Sunday evening.
Mark McEvers
Rating:
5.0
Customer did not leave a comment.
Amelia Madere
Rating:
2.0
When I went in to pay for the trailer, the price was quite a bit more than what I was told it would be. There was only one trailer left, so I got screwed!
coulter swart
Rating:
5.0
The fellow that checked the trailer out was outstanding: Quick, accurate, friendly, helpful. The fellow that checked me in was the great too and I have no complaints, but I want you to know how outstanding and above and beyond the fellow was that checked the trailer out
Kenneth Windle
Rating:
5.0
Great service and easy check in and check out.
Paul Lienhard
Rating:
5.0
Customer did not leave a comment.
Laura Merrell
Rating:
3.0
Customer did not leave a comment.
Daniel McIntires
Rating:
3.0
The driver's seat was worn out and a wire was protruding which almost cut my right pant leg and my actual leg.
Adam Sanchez
Rating:
5.0
The wait was long because they were so busy, but the young man who wasn’t the manager kept checking on us and apologizing for the wait. The manager who was the only one allowed trained to storages was equally as professional and nice. We were very pleased.
Chris Dejear
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Randy Sellers
Rating:
5.0
Customer did not leave a comment.
Brian Woodring
Rating:
1.0
The guy told me to circle where the gas was. Guess I was supposed to turn it back in because I was charged for it being at a half tank when it was less than 1/4. Then he told me to make sure I didn't bring it back until he was off work. So basically he wouldn't have to be bothered. Very very poor customer service. Haven't used Uhaul.in years and I see why.
Joan Newton
Rating:
5.0
Customer did not leave a comment.
Machaelie Souza
Rating:
3.0
Customer did not leave a comment.
Jaclynn Todd
Rating:
4.0
The experience was great although the truck had no heater and it's been cold. But overall I would rate it at a solid 7
Nicholas Weist
Rating:
1.0
Moving is stressful. The U-Haul website was not function when a sought help. The user interface for finding a facility that I could get immediate access to storage was even less helpful. When I accomplished the access the facility had not given the access promised delaying storing my things and returning the truck. It would be helpful if the type of storage was described more accurately perhaps with multiple levels of security available and location.
Scott Thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anna Philliber
Rating:
1.0
Poor at this facility, excellent at another
Scott Thomas
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
John lunn
Rating:
4.0
Very pleased
Ginger Davis
Rating:
5.0
These guys are always busy but always courteous. Check in ws quick and accurate.
Kenneth Windle
Rating:
5.0
Customer did not leave a comment.
Jon Samaniego
Rating:
5.0
I Find That On Every Occassion My Rentals Have Always Gone Well…
The U-Haul Attendants Are Always Cordial And Willing To Assist Me In Every Way. I’d Highly Recommend This Location At 6500 NW Expressway, OKC OK
Thks For Allowing Me To Share My Review
JOYE BATTS
Rating:
5.0
Customer did not leave a comment.
Lisa Tucker
Rating:
5.0
Customer did not leave a comment.
chungang sun
Rating:
5.0
Lower your prices or change the scheduling. A 4-hour rental is not at all realistic for moving anything larger than a 1-bedroom apartment with minimal possessions. I was charged over $90 total after extending my rental time for an additional day, despite only driving 3 miles in the truck. Your previous pricing scheme of mileage over time made a lot more sense economically. As a result of this pricing change I'm far more hesitant to use your service in any future moving.
Joshua Bailey
Rating:
5.0
The customer service rep on the morning of my rental was super helpful and Friendly. He made my day, no joke.
Robert Shideler
Rating:
5.0
I have been coming to n w expressway over years. Awesome 👌 young men and women. Greetings, very experienced in what they are doing. I wouldn't trade them for another Uhaul Company. Unless I move to another state. Thank you Guy's for helping me when I need yall. Ms Thelma
thelma brady
Rating:
4.0
When I returned the truck on 12/03/2023 I was told that I would not receive a refund and would be charged for all six days. He stated that there is no refund for an early return. I am very upset because when I reserved the truck online, I specifically requested 12/01/2023-12/03/2023. This is bad business and a rip off, Uhaul is charging me for days needlessly on a truck back in your possession.
KAREN CARTER
Rating:
5.0
Customer did not leave a comment.
Michelle Allain
Rating:
5.0
Customer did not leave a comment.
Shawn Petty
Rating:
5.0
Customer did not leave a comment.
Brantley Stephens
Rating:
3.0
It was just the parking to unload.
Cheryl Hainka
Rating:
3.0
Customer did not leave a comment.
SHERYL HAINKA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen Hoskins
Rating:
5.0
Customer did not leave a comment.
RICHARD rurdahal
Rating:
4.0
Customer Service was very good.
ROY FARROW
Rating:
5.0
Customer did not leave a comment.
WHITNEY GATLIN
Rating:
5.0
Super easy return process!
Katie Nigh
Rating:
1.0
Have a opening employee that can actually be at work to open that is reliable. Vehicle windshield was covered in ice and air flow on the dash would not work properly due to a broken dial knob that was broke and came off in your hand. Opening employee did not seem to be very friendly as if it was my fault for being a customer and having to do his job was having to go out of his way to do his duties in a professional manor. My reservation for pickup was for 7am with the lateness of the employee and the opening process of getting me started and take care oof his other functions while I waited for him to return to the counter also the problem of waiting for the ice on the window to melt due to a broken air flow dial I finally pulled out of the parking lot at 7:40am It was not a good start to my busy day. Also the inside of the back of the truck had unpopped popcorn kernels on the floor which I had to sweep out to start loading my furniture.
Darin Kofroth
Rating:
5.0
Helpful customer service made this a quick and easy dropoff. Thank you!
Joseph Canfield
Rating:
5.0
Customer did not leave a comment.
Joycelyn Eagle
|
First Impressions
Rating:
3.0
Keep good Truck get rid of the Bad ones
JOHNNY JONES
Rating:
5.0
Customer did not leave a comment.
LAURA MOTLEY
Rating:
5.0
Customer did not leave a comment.
Jay Jerles
Rating:
1.0
The first truck that was given to me, would not switch gears, and the steering wheel was out of control, the second truck that was given to me, had a very strong perfume in the cabin, as well as the transmission slipping. The quality of the trucks is poor, having to drive 30 mph to get to your destination was unacceptable.
Nicole Sloan
Rating:
4.0
All the things I filled out online were needed to be gone over when I arrived. What's the point of an online check in if all the same info must be repeated? Everyone was friendly and helpful. Thank you
Mark Serrano
Rating:
5.0
Customer did not leave a comment.
George Waller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline Fuller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sabrina Miller
|
Overall Experience
Rating:
4.0
When do I get my deposit back
Robert Havenridge
|
First Impressions
Rating:
5.0
I am so thankful for you guys you really worked with me and I am grateful I could have lost everything that I had worked hard for Thank you guys I appreciate it!!!!!
Shalonda Bobo
|
Overall Experience
Rating:
1.0
Well besides not minding there
Own businesss and getting into my affair s yes
Ean Boyd
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT COMER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anita Cade
|
First Impressions
Rating:
5.0
The staff is very nice and courteous.
Taylor Patterson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nontonza deloney
|
Overall Experience
Rating:
3.0
There is no handicapped assistance like an elevator, for customers who have to take a unit upstairs.
Charity Pendley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Logan Lower
|
Overall Experience
Rating:
2.0
The unit was clean. The facility was clean. It's two stories with no elevator, thin double door that don't prop open. For a price comparison, this unit was more expensive and a pain to get things in and out of. The ramps are steep and full of potholes. It was incredibly frustrating to move my things in and out. They would get knocked off by the swinging doors and fall from the incessant shaking from the pot holes on the steep ramps. When I lost my keys to my lock the members couldn't care less, were rude, and told me I was required to have a locksmith take the lock off. $125 to cut off a $15 lock. Ridiculous. They acted put out that I was asking about the process to remove the lock. All in all, the place is clean, but the service and amenities are awful in comparison to cheaper units.
Jonathan HELSEL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Debra Boyd
|
Overall Experience
Rating:
3.0
I was told by the lady at this location that I didn’t need to check out she told I was good to go once I moved my stuff out of the storage which was June 1
Marlon Jiles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brittany adams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mark fiscus
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TINA NGUYEN
|
Overall Experience
Rating:
5.0
Didn't like the winding sloped entrance upstairs
VELMA WALTON
|
First Impressions
Rating:
4.0
I'm very pleased with the storage facility at this time. I still have a storage unit with U-Haul.
tonice woods
|
Overall Experience
Rating:
4.0
None at this time.
Thanks!
Tonice Woods
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Murray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Moreland
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Takia Fields
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kalvin Balque
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Moreland
|
First Impressions
Rating:
5.0
my perfect rating is going to LaQuonda only. she genuinely cares for her customers and takes the time out to listen and also educate as well.
Gabie Mitchell
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Caleb Kalens
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shari Wolfe
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wayne Heins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ayanna Bishop
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia Allen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Jewell
|
Overall Experience
Rating:
5.0
You all gave excellent service however I moved out of my storage on the 1st of the month and I will be using you again if ever needed and I would gladly recommend anyone to you all the service was pleasant at all times thank you so much
DeAnne Smith
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sparrow Porter
|
Overall Experience
Rating:
5.0
Robin helped she's a great worker very respectful and very helpful
Leon Merritt
|
First Impressions
Rating:
5.0
Cool. Thanks.
Alvin Brown
|
First Impressions
Rating:
5.0
I was very impressed with the cleanliness of my unit and the security features. Really easy to rent the unit and also to close it out once I got all my belongings. Would highly recommend!
Donna Cline
|
Overall Experience
Rating:
1.0
I had a storage reserved and I was told I couldn’t get the reservation. I wanted to roll up storage. I had to settle for one indoors but I needed this location. That’s why I didn’t go anywhere else.
TAMARA HOLLINS
|
First Impressions
Rating:
5.0
Best place ever
Carla Wynn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shari Walls
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Johnathon Gutierrez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gretchan Acosta
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sierra Runningenemy
|
First Impressions
Rating:
3.0
N/A
eriyonna berry
|
Overall Experience
Rating:
5.0
Wish I could come after 8 pm
Rachel England
|
Overall Experience
Rating:
5.0
The blonde gal took care of me, can't remember her name. She's just the sweetest thing, went the extra length to help me
shaen rendleman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
elvira harley
|
First Impressions
Rating:
3.0
Prorate customers
Andrea Bee
|
Overall Experience
Rating:
5.0
We had a bit of difficulty due to the steep ramp but everything else was great!
Gary Kelley
|
Overall Experience
Rating:
4.0
I had this storage for over ten years, and I have to admit that years ago some things went missing. Over time, the security and the staff improved and these days, I’m okay with U-Haul. I feel like the staff is more caring than the staff from years ago.
STEPHANIE HERSHBERGER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ariella Valle
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Hart
|
Overall Experience
Rating:
2.0
Called numerous times to close my contract and was told it will be done and never was.
Jeremiah Slofsky
|
Overall Experience
Rating:
5.0
Awesome team
dena williams
|
Overall Experience
Rating:
1.0
This storage facility was acquired by U-haul. The storage space is smaller than advertised by up to a foot in a direction. The manager knows this, will argue to the contrary, go up and measure at an angle just to tell you there is nothing she can do and take it up with the regional manager. Regional manager was nice and the rest of the staff was nice. 24/7 access didn’t always work. The public dollies are damaged but they are free for use. There is no elevator but the ramp worked as a nice alternative. The Uhaul truck I rented from them was damaged so make sure you take dispute photos prior to taking it off the lot.
Monte Koerner
|
Overall Experience
Rating:
5.0
The staff was excellent, always friendly, helpful, and I would highly recommend this location
Reed Emerson
|
Overall Experience
Rating:
5.0
Friendly staff had a great experience with them
dena williams
|
First Impressions
Rating:
4.0
The door was very hard to open, but everything else was great
betty bunch
|
Overall Experience
Rating:
2.0
The area where the U-Haul is located can be pretty shady. There was this face-masked fellow walking toward my wife and my direction during after-hours whenever we were moving stuff in there. I stared him to turn back the other way around.
An alarm scared the both of us after 3 am.
Other than those, we got the job done.
Oops! I almost forgot about the key return. I think I was not told about that, even though there were stickers all over the front stating so.
mark amyx
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Little
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
victoria houston
|
Overall Experience
Rating:
5.0
Sarah was very friendly and helpful when we arrived and showed us where we needed to go. She made the whole process painless. Thank you Sarah!
Ashley Karther
|
First Impressions
Rating:
5.0
The customer service was phenomenal.
Janete carter
|
First Impressions
Rating:
4.0
Very nice facility and friendly management. Thank you.
LEXIA FAY TICE
|
Overall Experience
Rating:
3.0
Had difficulty acquiring a truck and tow dolly in Arizona. Had to help fix the tow dolly straps so that I could get on the road. Employees did not have satisfactory tools to work with and the toolbox was a mess. They also did not have a dolly for boxes. They only had appliance and furniture dolls and did not remove the furniture dolly from my reservation after I told them I did not need it. However, as a disabled veteran the Okc location was able to get me a storage on the first floor. It was a mixed and frustrating experience but they worked with me. The blond lady at NW Expressway demanded I folded the blankets or I would be charged. I need to charge U-Haul for helping to fix the tow dolly and I do not work for less than $35 and hour. That was a total bs move on her behalf!!!
William Robertson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CRYSTAL COX
|
Overall Experience
Rating:
4.0
The entrance/exit door was broken therefore someone had to go in via the first floor to open the door. Something like this, if reported expeditiously, should be repaired immediately.
RENA WHITE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Ross
|
First Impressions
Rating:
5.0
The Gm is the best.
deangelo brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ashley nero
|
First Impressions
Rating:
1.0
Brandy has terrible customer service. I got a nasty voicemail from her, I been with you guys for two years and never had any problems until her! I wouldn’t recommend anyone go there just because customers service is #1. You shouldn’t make people feel a certain type of disgusted when you are spending your hard earned money with a company!!!
Brandon Hill
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMIE REID
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robbiee german
|
Overall Experience
Rating:
5.0
Fast & friendly service.
Toni Holloway
|
First Impressions
Rating:
5.0
Great service from all employees!
Gary Ellis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
constance hill
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
leah burash
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CYNTHIA SMITH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Hudson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terri Moore
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MANUEL PHILLIPS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sylvia Thompson
|
First Impressions
Rating:
2.0
The extra star came because it had available units and boxes for sell; otherwise, It would’ve been one star. 1st off, I go to the store to pickup the 10x10 conditioned unit I reserved online. The manager argues with me the unit I reserved is non-conditioned. Then after some debate she rereads the paperwork to see I was right. 2nd I had purchased a lock with the reservation. She then argues I did not and charges me for a lock. I had to call later and inquire later in why I got charged for two locks and a separate employee had to refund me the money. 3rd the 10x10 unit measures a couple inches short of 9 ft one way and ~6 inches short of 10 ft the other way. I called 3 times on separate days to get an answer why and if I could get an actual 10x10 or reduced rate for the loss in square feet. I was told by the employees they would have to talk to the manager and call me back. I never received a call back. I then had to show up in person for the manager to argue with me again that it measures 10 ft by 10 ft. We go up and measure and sure enough the unit measured in short. Even as I watched the manager measure at angles to make it longer and measure the grate of the wall too. She then says to bad and says take it or move out. She can not provide me a deal and said take it up with corporate because it’s over her head. 4th because the unit is smaller than expected, I had to reserve another unit. I called and they said they had none available but then was able to reserve one with corporate. I showed up and they had availability.
Monte Koerner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anjanette Sela
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Samoine Chapman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Moneka Jeffers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LINDA DAVIS
|
Overall Experience
Rating:
5.0
Would like to thank all of your storage employees especially Rhonda,thank you for all your help and assistance
SEREDIA WHITE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Susan Boyd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
constance hill
|
First Impressions
Rating:
4.0
The only thing was all the ice and snow in front of the building. The staff were great!
betty bunch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JERRY ELLIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mercedes Johnson
|
Overall Experience
Rating:
1.0
I rated poor because I didn’t rent a uhaul or storage someone used my identity I will be reporting this
Teneisha Wyrick
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adam Dijay
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
gabrielle moore
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kevin cline
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pamela patton
|
Overall Experience
Rating:
5.0
Every time I had a question or problem the staff helped me promptly and efficiently. This Uhaul was very helpful in my time of need. Thank you Uhaul staff.
Glenna Bailey
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SUE CRESSE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany Toney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ellma brady
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela Hernandez
|
Overall Experience
Rating:
5.0
Everyone working at this location is awesome! The ladies are always super helpful and always put a smile on my face. Thank you.
Jennifer Burge
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
alexandria cozine
|
First Impressions
Rating:
5.0
Great facility. Love the cleanliness. Seems very secure.
Eric Foxworth
|
Online Move In
Rating:
5.0
Very professional manager and staff. They all were very friendly and pleasant to work with.
Awesome Team.
Reginald Mitchell
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michelle Ellis
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Jaime Parker
|
Overall Experience
Rating:
5.0
Had to use the storage longer than planned while out of state. Whenever I called management regarding any payment or concern, I was always met with respect and understanding.
KENNETH WADE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARJORIE SANDERS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Niecie Lewis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stevine Wilson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia Balding
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARJORIE SANDERS
|
First Impressions
Rating:
5.0
Everyone was so friendly and helpful!
Chance Hunter
|
First Impressions
Rating:
5.0
The staff there is top notch. If they haven't already been given a raise they definitely need one. Please!!.
Pamela Hernandez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Reginald Harris
|
Overall Experience
Rating:
1.0
Rude
Steve Larsen
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DEJUAN EDWARDS
|
Overall Experience
Rating:
5.0
The staff was really friendly and accommodating. I had minor requests that they were more than happy to fulfill which made unloading and moving in a breeze. Great people and really helpful when I needed it the most! Highly recommend. Thank you!!!
BRITTNEY HAGENS
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
STARR ADKINS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
linda williamson
|
Overall Experience
Rating:
5.0
This was my first experience renting a storage unit. Robin and the staff were very helpful in answering my questions and feeling comfortable with the rental contract and all of its requirements. I would highly recommend this U-Haul location to anyone needing a temporary storage unit.
john leake
|
Overall Experience
Rating:
5.0
They got me right in and took good care of me...
Thank you Von
Nornecie Banks
|
First Impressions
Rating:
2.0
Closing out my storage unit was a little difficult lack of communication among the staff but I understand that sometimes their busy busy
Asheley Lowry
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
lanora pannell
|
Overall Experience
Rating:
4.0
Restroom was not in order both times we rented a unit in
April about 3 weeks apart.
Dianne Kimberlin
|
First Impressions
Rating:
1.0
I will refrain from commenting at this time.
NANCY C. ADAMS
|
Overall Experience
Rating:
5.0
Robin does an excellent job as a manager and has great customer service skills.
GERRY LEISCHNER
|
Overall Experience
Rating:
5.0
Robbin is amazing
desha givings
|
Overall Experience
Rating:
5.0
Robin was great she helped w all I needed will recommend her to anyone that needs a uhaul or storage
Joseph Martinez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRACY PARNELL
|
Overall Experience
Rating:
4.0
Thank you to Robin Nero for cooperating with me in my U-Haul rental needs.
Bruce Kennedy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEORGE HESTER
|
First Impressions
Rating:
4.0
I vacated the unit and called the office on 10/17. I expected an adjustment to my account but instead got a bill for the next month. When I called again on Nov. 9 it was cancelled. I was told by the office that it was not processed by corporate in a timely manner.
SUSAN Beasley
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shannon Belcher
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
AMY FAIRWEATHER
|
Overall Experience
Rating:
5.0
Robin at this location was amazing. I had such a horrible experience getting my U hual in Texas . Robin had turned my weekend around . Her and the rest of the staff were so great. After a bad experience it was hard for me to think things would get any better. But they changed my experience for the better. Super great people.
William Colvard
|
First Impressions
Rating:
5.0
This team made the entire moving process fast, convenient, and stress-free. Very excellent service, will definitely use again.
Freddie Nelson
|
Overall Experience
Rating:
5.0
I felt like we got to be friends with Robin, who was always helpful and positive. We have already recommended Uhaul Storage to a number of close friends. We enjoyed the professionalism and courtesy of the entire staff.
Woodrow Gimbel
|
Overall Experience
Rating:
4.0
The staff on site were always helpful. Robin was a great big help every time I interacted with her. My only complaint is the phone and wait times. I could never get through to the actual site and would have to drive up there to address anything. Even if trying to call the main corporate line I sat on hold for up to twenty minutes on most occasions.
Bethany Locke
|
Overall Experience
Rating:
1.0
Management was so rude and unhelpful. Definitely during a time of covid she was not meant to work in customer service.
Zhana Davis
|
Overall Experience
Rating:
5.0
Robin was very friendly and helpful.
Carol Ellinghouse
|
First Impressions
Rating:
5.0
Ms Nero was always so helpful and nice
Nikkita Lightsey
|
Overall Experience
Rating:
5.0
Nice People
sentamia pitchford
|
First Impressions
Rating:
2.0
STAFF WAS RUDE AND UNFRIENDLY. THE FACILITY WAS DIRTY AND TRASH CANS OVERFILLED AND TRASH PILED UP. OVERALL A BAD EXPERIENCE.
RODNEY SMITH
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shannon Belcher
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Hooper
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Freddie Wilson
|
Overall Experience
Rating:
5.0
Every member of the staff that I interacted with during my move-in and return of my rental equipment was very kind, courteous, attentive, patient, and understanding. Even in the midst of an extremely busy day, they were very courteous and helpful!
Jeremy Hatley
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Christina James
|
Overall Experience
Rating:
2.0
the unit itself was great,,easy to get to and secure,,where my problem comes in is after i moved my belongings i was getting harrassed about payments,,bad customer service,
noreen tate
|
Overall Experience
Rating:
5.0
Great experience
Donald Condit
|
Overall Experience
Rating:
4.0
rented four units for 3 years and two more units for 4 years was dissappointed when I couldn't rent one of the last two units I had. I was told they had to be rented together so I moved out of both!
JOHN MYLLER
|
Overall Experience
Rating:
3.0
Sad that you rent the small trucks for only four hours, my mom and I are not young energetic women, good thing we had a friend come help, so we finished before the forth hour.
Doris Tamalis
|
Overall Experience
Rating:
3.0
other than a bad tire from the the start, the drive was ok. the storage room was on 2nd floor & I'm disabled.
dave ussery
|
First Impressions
Rating:
5.0
Nice to me
Janna Melton
|
Overall Experience
Rating:
3.0
Why is it if you have a second level building and you cannot have an elevator, I'm 51, a ramp really doesn't help especially when you have to do the move by yourself, I'm not young anymore.
Doris Tamalis
|
First Impressions
Rating:
5.0
Robin was great helped w all I needed and took the time to explain everything.wish there were more people like her
Joseph Martinez
|
First Impressions
Rating:
2.0
The staff that works there is not helpful at all
James Parker
|
Overall Experience
Rating:
5.0
Robin is great!
MARY GEER
|
Overall Experience
Rating:
2.0
Treated rudely and disrespectful by some staff was threatened by a staff member and overall experience was dissatisfied
Alisha Allen
|
Overall Experience
Rating:
5.0
Thank you.
THEA SHOLEDICE
|
Overall Experience
Rating:
5.0
Great service !
chris murchison
|
Overall Experience
Rating:
5.0
Very helpful workers. The only knock I have is that each transaction takes some time and a line will form in the mean time.
jenn axtel
|
Overall Experience
Rating:
5.0
Thanks for moving the trucks and trailer so that the moving van could fit!!!
jenn axtel
|
First Impressions
Rating:
5.0
rented for over 4yrs never a problem
MATT TAYLOR
|
Overall Experience
Rating:
5.0
I'm very pleased with the moving truck company
Helen Stovall
|
Reservation
Rating:
5.0
They were so nice and went above and beyond to help me.
sheila jones
|
First Impressions
Rating:
4.0
ocation and convenience were major reasons for using the U-Haul location.
RICHARD TREDWAY
|
Overall Experience
Rating:
5.0
Very happyGood job
Terry smith
|
Overall Experience
Rating:
4.0
This location maintained my U-box for almost 3 years while I traveled. I never had any concerns. Payments were easy to maintain through my online account, but I do not recommend auto pay.
Sabra Schwartz
|
Overall Experience
Rating:
3.0
Mrs. Nero the GM was very helpful nice and professional.
Her team liked professionalism.
terrence brown
|
Overall Experience
Rating:
5.0
Service was good.
WILMA DIXON
|
Overall Experience
Rating:
3.0
I was editing a previous reservation that was messed up and I am hoping this one is fixed. The person I talked to seemed sidetracked with other things. It was difficult to get my questions answered.
Gloria Trosper
|
Reservation
Rating:
3.0
We had no issues during most of the 3 months we had our things in storage. However, when we went to move them out, the climate controlled units were 10 degrees above the max temp.
Christopher Banks
|
Overall Experience
Rating:
5.0
I would highly recommend your company doe any storage and moving needs. Thanks!
CAMERON JUDD
|
Overall Experience
Rating:
3.0
Employees park in spaces nearest self-storage loading/unloading area, so harder than necessary to access units. Can't cancel auto-payments online. Had to call twice & held over 20 min to cancel.
BRAD LEMMON
|
Overall Experience
Rating:
4.0
Fit the bill for my needs. Auto draft made things easy and closing my account was simple and hassle free thanks to Cody.
adam garrett
|
Overall Experience
Rating:
1.0
N/A
Veniqua Lewis Hubbard
|
Overall Experience
Rating:
5.0
Robin and her crew in Oklahoma are customer service driven.
I drive past numerous neighborhood dealers and 2 Uhaul centers to get to her center. Why?... excellent customer service.
JC from Sacramento.